Abacus Communications
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Abacus Communications Employees
Servion Global Solutions May 2014 - Present
Avaya November 2013 - May 2014
Avaya October 2011 - November 2013
Avaya October 2007 - October 2011
Avaya Inc. / ATAC 2004 - October 2007
CCC Interactive June 2003 - November 2004
Abacus Communications March 1997 - June 2003
Skills
Professional Services, Cross-functional Team..., Telecommunications, Outsourcing, Selling, Managed Services, Enterprise Software, Solution Selling, Management, Avaya, VoIP, Leadership, Sales Management, Call Centers, Unified Communications, Sales, Sales Process, Call Center, SaaS, Cloud Computing, Go-to-market Strategy, Strategic Planning, Team Leadership, Sales Operations, Channel Partners, IVR, Contract Negotiation, New Business Development, Contact Centers, Strategic Partnerships, Product Management, Training, Negotiation, Team Building, Customer Retention, Consultative Selling, Leadership Development
Education
Georgetown University 1990 — 1994
MALS
William & Mary 1981 — 1985
BA
Ascension Academy 1969 — 1981
HS
Cornell University
Certificate Change Management Leadership
AT&T Mobility January 2007 - Present
Ranstad/Merrill Lynch February 2007 - August 2007
Fidelity Investments August 2006 - October 2006
St. Luke's Hospital August 2003 - August 2006
Abacus Communications June 2002 - August 2003
Skills
Troubleshooting, Technical Support, IP, Routers, Testing, Software Installation, Customer Service, Financial Services, Research, Customer Experience, Call Centers, Telecommunications
Education
Old Dominion University 1996 — 2001
B.S, Sociology
Old Dominion University 1995 — 2001
BS, Political Science and Government
MetroPCS September 2007 - December 2011
Verizon Wireless April 2006 - July 2007
T-Mobile December 2003 - May 2005
Abacus Communications 2000 - 2002
Education
Dallas Baptist University
Psychology; psychology, religion; sociology
Gold Key Resorts / Professional Hospitality Resources (PHR) Hotels & Resorts September 2012 - Present
WSKY-TV 2005 - April 2012
WSKY-TV June 2001 - April 2012
Abacus Communications September 1998 - March 2000
Max Media LLC November 1990 - September 1998
TVX Broadcast Group 1988 - 1990
WTVZ 1984 - 1988
Skills
Broadcast, Event Planning, Social Media, Public Relations, Television, Marketing, Social Media Marketing, Media Planning, Advertising, Radio, Analysis, Digital Media, Sales, Online Advertising, Facebook, Media Buying, Management, Event Management, Marketing Strategy
Education
Old Dominion University 1998 — 2000
MTX, Taxation
Strome College of Business 1980 — 1984
BSBA, Accounting
Manor High School
Yodlee August 2012 - Present
Yodlee May 2011 - Present
Yodlee October 2010 - September 2011
Wells Fargo August 2009 - October 2010
Western Union 2003 - 2009
Western Union 2002 - 2003
Paymap Inc. 2001 - 2002
ABACUS COMMUNICATIONS 1995 - 2001
Skills
Customer Analysis, Product Management, Competitive Analysis, Cross-functional Team..., Business Case, Marketing Strategy, CRM, Management, Business Intelligence, Strategic Partnerships, Leadership, Market Research, Strategic Planning, Project Management, Analysis, Product Development
Education
Presidio School of Management 2009 — 2009
Executive Certificate
The University of Texas at Austin 1989 — 1992
BBA
Mälardalens högskola 1987 — 1989
Akumina May 2012 - Present
Ektron, Inc January 2007 - May 2012
Perimeter Technology 2000 - 2006
Abacus Communications March 1996 - April 2000
Skills
XSLT, Ektron, IIS, JavaScript, ASP.NET, XML, SQL, VB.NET, C#, Microsoft SQL Server, CSS, Agile Methodologies, Visual Studio, Web Content Management, .NET, Programming, Solution Architecture, jQuery, Web Development, CMS, LINQ, Web Services
Education
Daniel Webster College 2000 — 2001
Computer Science
New Hampshire Community Technical College 1998 — 2000
Computer Science
McIntosh College 1991 — 1993
Associates, Computer Science
University of New Hampshire 1981 — 1983
Computer Science
Sotera Defense Solutions April 2010 - May 2015
Sotera Defense Solutions, Inc. January 2006 - February 2009
Sotera Defense Solutions, Inc. July 2004 - January 2006
Sotera Defense Solutions, Inc. June 2001 - July 2004
abacus communications May 1999 - June 2001
Skills
Security Clearance, Government Contracting, DoD, Military, Defense, Systems Engineering, Information Assurance, Program Management, National Security, Government, Security, Integration, Intelligence, Command, Intelligence Analysis, Operational Planning, Top Secret, Army, Navy, Military Operations, Proposal Writing, Requirements Management, Product Management, Requirements Analysis, Earned Value Management, Physical Security, Engineering Management, Process Improvement, Team Building, Project Management, Product Development, Business Development, Software Development, Leadership, Management, Software Engineering, Strategic Planning, Analysis, Information Technology, Strategy, C4ISR, Testing, Troubleshooting, N-tier, Service Oriented..., Linux, Unix, Web Services, MySQL, Microsoft SQL Server
Education
Old Dominion University 2005 — 2007
Master's Degree, Computer Science
George Mason University 1989 — 1995
Bachelor's Degree, Economics
Bank of America May 2013 - Present
Bank of America September 2011 - May 2013
Bank of America March 2007 - September 2011
Bank of America January 2005 - March 2007
Bank of America December 2002 - January 2005
Map Mobile Communications August 2002 - October 2002
Abacus Communications September 2001 - July 2002
Advance Services Inc January 2000 - September 2001
The Signature Group April 1999 - August 1999
Hargood Fashions August 1998 - January 1999
Skills
Communication, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Credit Cards, Coaching, Banking, Home Retention, Building World Class..., Team Building, Technical Support, Call Centers, Typing, Data Analysis, Reporting & Analysis, Fraud Detection, Collections, Phone Etiquette, Quality Assurance, NICE Call Recording, Escalation Resolution, Customer Experience, 360 Feedback, Constructive Feedback, Leading Meetings, Team Leadership, Performance Management, Performance Metrics, Metrics Reporting, Client Education, Client Rapport, Helping Clients Succeed, Customer Engagement
Education
ITT Technical Institute 2002 — 2003
Computer Networking
Tidewater Community College
Information Technology, General Studies, Computer Networking, Criminal Justice
Norview High School 1994 — 1998
Advanced Studies High School Diploma, General Education
Celestica August 2011 - March 2014
Celestica October 2009 - August 2011
Celestica Corp June 2005 - October 2009
Celestica July 2000 - June 2005
Abacus Communications 2000 - 2000
Pomerantz Staffing 1995 - 2000
Skills
Workforce Planning, Talent Management, Succession Planning, Human Resources, Lean Manufacturing, HRIS, Employee Engagement, Performance Management, Root Cause Analysis, Supply Chain Management, Organizational..., Personnel Management, Management, Process Improvement, Cross-functional Team..., Leadership, Employee Relations, Recruiting
Education
Keene State College
Bachelor of Arts
Anthem, Inc. January 2008 - Present
Amerigroup Corporation 2005 - 2008
Amerigroup Corporation 2002 - 2005
Amerigroup Corporation 2000 - 2002
Abacus Communications January 1997 - January 2000
Abacus Communications January 1996 - January 1997
Comptek Federal Systems January 1995 - January 1996
Skills
Microsoft SQL Server, Healthcare Information..., Oracle, Managed Care, Informatica, IT Management, EDI, Macess, Pegasystems PRPC, Trizetto, Teradata Data Warehouse, Medicaid Managed Care, Amisys, Database Systems, Microsoft Reporting..., Workflow Applications, Facets, Customer Service, Budget Management
Education
Old Dominion University 1990 — 1995
Bachelor of Science (BS), Electrical and Electronics Engineering
STIHL Inc. May 2007 - Present
STIHL Inc. August 2006 - May 2007
STIHL Inc. October 2005 - August 2006
Branch Banking & Trust (BB&T) February 2004 - June 2005
US Navy May 2002 - August 2003
Abacus Communications October 2000 - August 2001
Kroger August 1999 - October 2000
Skills
Conflict Resolution, Employee Relations, Human Resources, HR Policies, Sourcing, Workplace Harassment, Internal Investigations, Unemployment Claims, Exit Interviews, Corrective Actions, Employee Handbooks, Screening Resumes, Continuous Improvement, SAP, Leadership Development, Program Management, Leadership, Employment Law, Interviews, System Administration, Temporary Placement, Management, Customer Satisfaction, Policy, Resume Writing, Technical Recruiting, HRIS, New Hire Orientations, Training, Team Building, Customer Service, Microsoft Office, Coaching
Education
James Madison University 2001 — 2005
Bachelor of Science, Psychology; minor in Human Resource Development
Regent University
Master's degree, Organizational Leadership
Lincoln Financial Group January 2015 - Present
Lincoln Financial Group November 2010 - January 2015
Granite State Communications December 2007 - October 2010
Callogix 2006 - 2007
Providian Financial 2005 - 2007
Abacus Communications 2001 - 2005
Forum Financial Group 1999 - 2001
MBNA 1995 - 1999
US Navy VFA-151 1987 - 1991
Skills
Customer Service, Management, Sales, Team Building, Call Center, Salesforce.com, Insurance, Coaching, Strategic Planning, Telecommunications, Leadership, Team Leadership, Performance Management, Sales Management, New Business Development, Call Centers, Operations Management, Customer Retention
Education
University of Maine 1991 — 1995
BA, Business Management
US Navy 1987 — 1991
Hamilton Central
Leadership Greater Concord 2012
Hodge and Podge's January 2011 - Present
JPMorgan Chase 2011 - 2011
Chase October 2005 - February 2010
Abacus Communications June 2000 - September 2001
Sitel Corporation October 1997 - April 2000
Skills
Microsoft Office, Customer Service, Excel, Word, Customer Relations, Merchandising, Problem Solving, Billingual Translator ,..., Recruiter, Trainer, Banking, Leadership, Microsoft Excel, Microsoft Word, Sales, Training, Operations Management, CRM, Strategic Planning, Budgets, Recruiting, Start-ups, Management, Team Building, Marketing, Business Development, Sales Management, Coaching, Event Planning, Marketing Strategy, New Business Development, Customer Satisfaction, Social Networking, Call Centers, Time Management, Account Management, Consulting, Event Management, Process Improvement, Customer Retention, Customer Experience, Strategy, Small Business
Education
Universidad de Guadalajara 1999 — 2000
Tranlinguinst, International interpreter
Online Sitel University 1997 — 2000
Management training and communication, Human Resources Management and Services
Clark High School 1989 — 1993
Associate's degree, Health/Health Care Administration/Management
Pilot PMR January 2006 - Present
United Way of Toronto 2004 - 2006
Goodman Communications 1999 - 2004
Abacus Communications 1994 - 1998
Skills
Marketing Communications, Brand Development, Strategy, Public Relations, Social Media, Communications Planning, Strategic Communications, Digital Strategy
Education
University of Windsor
University of Guelph
St. Clair College
CSC May 2004 - Present
YMCA of South Hampton Roads January 2002 - April 2004
Abacus Communications August 2001 - January 2002
Skills
Management, Workday, SAP HR, Cognos, Report Writing, Metrics Reporting, Executive Reporting, HR Metrics, Data Analysis, HRIS, Human Resources, Taleo, SuccessFactors, Performance Metrics, Recruiting, Job Analysis, Position Classification, Organizational Structure, Requirements Analysis, Business Analysis, Business Process, HR Transformation, Business Intelligence, Personnel Management, Leadership
Education
James Madison University 1998 — 2001
Bachelor of Science (BS), Psychology
James Madison University 1998 — 2001
Bachelor of Science (B.S.), Psychology
Data Electronic Devices August 2013 - Present
Callogix August 2012 - August 2013
Avalon English 2010 - 2012
Data Electronic Devices 2009 - 2010
Namco, LLC 2008 - 2008
LaSalle Music 2005 - 2007
Starbucks 2005 - 2007
Abacus Communications 2002 - 2003
Skills
Teaching, Microsoft Office, Microsoft Word, Customer Service, Research, Microsoft Excel, PowerPoint, Public Speaking, Outlook, Music, Windows, Editing, English, Singing, Music Education, Piano, Composition, Music Theory
Education
Southern New Hampshire University 2013 — 2014
Master's degree, Information Technology
Central Connecticut State University 2005 — 2009
Bachelor of Arts (B.A.), Music
SunTrust Banks, Inc. May 2006 - Present
ManpowerGroup March 2004 - May 2006
Hebrew Academy of Tidewater August 2003 - March 2004
Abacus Communications February 2002 - July 2003
Ablest Staffing June 2000 - October 2001
Skills
Talent Acquisition, Recruiting, Interviews, Sourcing, Human Resources, Hiring, Banking, Taleo, Applicant Tracking..., Management, Leadership, Cold Calling, Screening Resumes, Strategic Sourcing, Benefits Negotiation, Technical Recruiting, Onboarding, Executive Search, Full-life Cycle..., SourcePoint, Internet Recruiting, Strategy, Temporary Placement, Talent Management, Screening, Workforce Planning, Staffing Services, Job Fairs, Corporate Recruiting, Social Networking, New Hire Orientations, Contract Recruitment, Behavioral Interviewing, Relationship Building, SharePoint, Resume, Boolean Searching, PeopleSoft, Passive Candidate..., Direct Sourcing, Sales Recruitment, Hiring Process..., Resume Mining, Boolean Searches, Drip Campaigns, TalentReach, Workday, Avature, Jobs2Web
Education
State University of New York College at Brockport 1990 — 1995
Bachelor of Science (B.S.)
Stokes Office Solutions 2010 - Present
Wall, Einhorn & Chernitzer 2000 - 2010
Market Connections 1997 - 1999
Abacus Communications 1997 - 1999
National Dispatch Center 1995 - 1997
NCR Corporation 1994 - 1995
Harmony Construction of California 1991 - 1994
Overall Laundry Services 1988 - 1991
Skills
Accounting, Budgeting, Financial Analysis, Financial Reporting, Management Consulting, Excel, Process Improvement, Microsoft Office, Analysis, Business Analysis, Business Planning, Forecasting, Quickbooks, Access, Small Business, QuickBooks, Microsoft Excel, Finance, Auditing, Budgets, Project Management, Tax, General Ledger, GAAP, Business Process..., Sarbanes-Oxley Act
Education
University of California, San Diego 1995 — 1997
Accounting
Washington State University - College of Business and Economics 1984 — 1988
B.A., Management
University of Colorado Boulder 1983 — 1984
Catapult Systems 2007 - Present
Idea Integration March 2006 - August 2007
Idea Interactive Idea Integration 2006 - 2007
Insource Technology September 2001 - March 2006
Resource Development Corporation August 2000 - June 2001
Inacom January 1999 - June 2000
Vanstar July 1998 - January 1999
Titan Holdings July 1996 - March 1998
St. Paul Companies 1996 - 1998
Abacus Communications January 1996 - July 1996
Skills
SharePoint, ASP.NET, Microsoft SQL Server, .NET, SSRS, Microsoft Office..., InfoPath, SharePoint Designer, C#, Enterprise Architecture, SSIS, T-SQL, Business Intelligence, Solution Architecture, WCF, IIS, WF, Web Parts, Requirements Analysis, Cloud Computing, SQL, Microsoft Technologies, Architecture, Software Development, Web Services, SOA, Web Applications, Visual Studio, Integration, Visual Basic, SDLC, Agile Methodologies, Databases, Database Design, Enterprise Software, Application Architecture, XML, VB.NET, XSLT, Software Project..., Windows Azure, Agile Project Management, Powershell, IT Strategy, Consulting
Education
Trinity University 1986 — 1990
BA
Athens Academy 1982 — 1986
High School Diploma
Lentech, Inc. February 2012 - Present
Raytheon Technical Services Company May 2004 - February 2012
Abacus Communications June 1999 - May 2004
American Medical Response May 1997 - August 1998
Rebound Corporation April 1996 - May 1997
Skills
Employee Relations, HRIS, Recruiting, Security Clearance, Human Resources, Applicant Tracking..., Deferred Compensation, Program Management, Change Management, DoD, Performance Management, Interviews, Workforce Planning, Personnel Management, Employee Benefits
Education
University of Colorado at Denver
Bachelor's of Science
NetTek LLC July 2014 - Present
Abacus 2001 - 2002
Abacus Communications 2000 - 2002
Affiliated Blind of Louisiana 1989 - 1991
Skills
Disaster Recovery, Security, Computer Hardware, Windows Server 2003, Windows, Microsoft Office, Cisco, VPN, Virtualization, PHP, SharePoint, VoIP, Network Security, Cloud Computing, Customer Service, Servers, Citrix, Switches, Network Administration, Firewalls, SAN, Network Design, Routers, Wireless, Hardware, Troubleshooting, IP, VMware, Desktops2Go, Cisco Technologies, Solution Selling, Telecommunications, Managed Services, Storage, Networking, Windows Server, Wireless Networking, WAN
Education
University of Louisiana at Lafayette 1976 — 1978
Wellpoint Anthem June 2011 - December 2012
CSC May 2010 - November 2010
MVP Health Care November 2009 - May 2010
SXC/ Informed RX/ National Medical Health Card July 2006 - July 2009
Computer Science Corporation September 2005 - July 2006
Abacus Communications July 2002 - October 2003
Sun Life Of Canada, Sun Financial Services February 1999 - May 2000
Skills
Call Center, Phone Skills, Customer Service, Time Management, Outlook, Quicken, Sales, Inventory Management, Lotus Notes, Microsoft Publisher, Teamwork, Data Entry, Microsoft Office, Microsoft Excel, Access, Troubleshooting, Microsoft Word, PowerPoint, Software Documentation, BMC Remedy, Call Centers, Customer Satisfaction, Invoicing
Education
State University of New York Institute of Technology at Utica/Rome 1982 — 1984
BPS, Business/Public Management
Hudson Valley Community College 1980 — 1982
AAS, Marketing
K Partners Hospitality Group November 2010 - Present
The SYGMA Network July 2007 - May 2010
Alcoa June 2006 - July 2007
The Coleman Company, Inc. October 2001 - June 2006
Abacus Communications November 2000 - October 2001
American TeleSource International, Inc. October 1997 - October 2000
San Antonio Zoological Society January 1995 - October 1997
GC Services September 1990 - June 1994
Marriott Rivercenter Hotel May 1989 - August 1990
Education
The University of Texas at San Antonio 1981 — 1989
BBA, Human Resources
Antonian College Prep 1977 — 1981
Sprint February 2013 - Present
Verizon Wireless Communications Inc February 2011 - January 2013
Wireless AdvocatesMorrow January 2009 - February 2010
ToyotaChantilly February 2006 - January 2008
All About Cellular January 2004 - April 2006
Dell Inc August 2004 - February 2006
GC Service August 2004 - February 2006
Abacus Communications July 2001 - November 2003
Education
Altanta Technical School 2009 — 2011
Network Specialist, Network Specialist
Atlanta Technical College
Tidewater Community College
Information Technology
A Little Folks School House October 2009 - Present
Hess Corporation 2009 - 2009
VNA Childcare 2007 - 2009
Keypoint Credit Union 2005 - 2006
Abacus Communications 2003 - 2006
Callogix 2003 - 2006
BEmcor Building Technology Engineers 2002 - 2003
Education
Mount Washington College 2008 — 2011
Led Teacher Certificate, Early Childhood Education
Bunker Hill Community College 1996 — 2001
None, Accounting
East Boston High School 1991 — 1995
Diploma
Proxy Communications, Inc. August 2001 - July 2003
Abacus Communications August 1998 - August 2001
Skills
Customer Service, Managerial Skills, Time Management, PowerPoint, Microsoft Word, Teamwork, Microsoft Office, Social Media, Baking & Pastry, Catering, Event Planning, Microsoft Excel, English, Research, Facebook, Outlook, Windows, Cooking, Management
Education
Escoffier Online International Culinary Arts 2013 — 2014
Culinary Arts / Baking & Pastry Arts, Restaurant, Culinary, and Catering Management/Manager
Capella University 2008 — 2013
Bachelor of Business (BA)
Anthem College-Phoenix 2006 — 2009
Associate's Degree, Business Administration and Management, General
Xerox January 2015 - Present
Digital Defense, Inc. October 2012 - January 2015
Contact US Teleservices/ Atento April 2012 - August 2012
Contact US Teleservices/ Atento September 2010 - April 2012
West Corporation January 2007 - February 2010
West Corporation September 2001 - December 2007
West Corporation January 2001 - September 2001
West Corporation July 1999 - January 2001
ABACUS Communications February 1998 - July 1999
ABACUS Communications July 1997 - February 1998
Skills
Call Center Operations, Personnel Development, Policy & Procedure..., Scheduling/ Workforce..., Strategic Planning, Cost/Risk Reduction, Quality Assurance, Leadership/ Management..., Call Volume Analysis, Client and Account..., Customer Service,..., Client, Call Center, Customer Service, Training, Inbound Marketing, Account Management, Process Improvement, Leadership, Personal Development, Management, Employee Relations, Team Leadership, Call Centers, Team Building, Coaching, Operations Management, Start-ups, Sales, Customer Satisfaction, Program Management, Human Resources, Strategy, Workforce Management, Vendor Management, Customer Experience, Business Process, Budgets, Telecommunications, Outsourcing, CRM, Cross-functional Team..., Business Process..., Customer Retention, Team Management, Performance Management, BPO, Contact Centers, Recruiting, Call Center Development
Education
Our Lady of the Lake University 2003 — 2006
Bachelor of Arts; Masters of Science, Liberal Studies; Organizational Leadership
Trinity University 1988 — 1993
Bachelor of Arts, Psychology Program
St. Mary's Hall 1984 — 1988
New England Call Center August 2004 - Present
YMS Tax Preparers January 1995 - Present
Wal-Mart Stores September 2002 - December 2003
Abacus Communications June 1995 - July 2002
Skills
Excel, Customer Service, Word
Education
Mount Washington College 2011 — 2011
B.S, Business Administration
KAPLAN UNIVERSITY/HESSER COLLEGE 2007 — 2011
BS, ACCOUNTING
Mount Washington College
B.S, Accounting
Serco May 2014 - Present
Securus Technologies March 2003 - June 2010
Abacus Communications 2001 - 2002
Aegis Communications 1991 - 2001
Skills
Cross-functional Team..., Leadership, Project Management, Training Manuals, Training Management, Business Management..., Team Leadership, Client Development, Client Relations Skills, Customer Satisfaction, Long-term Customer..., MS Project, Quality Assurance, Quality Management, Software Documentation, Training, Management, Troubleshooting, Testing, Analysis
Education
Stephen F. Austin State University 1982 — 1995
BA, Criminal Justice (pre law) Sociology, Psychology
CareerBuilder.com February 2012 - Present
CareerBuilder.com February 2012 - Present
Alltel Wireless September 2008 - May 2011
Alltel Communications September 2008 - May 2011
Alltel Wireless October 2006 - August 2008
Bank of America July 2005 - May 2006
Abacus Communications May 2002 - June 2005
Skills
Communication and..., Problem-Solving, Professionalism, Action-Oriented Task..., Computer/Technical..., Flexibility/Adaptability..., Leadership/Management..., Multicultural..., Planning/Organizing, Teamwork, Problem-Solving/Reasonin...
Education
Tidewater Community College 1999 — 2002
Indian River High School 1995 — 1999
Tidewater Community College
Liberal Arts and Business Finance
Dallas County Sheriff's Department October 2007 - November 2012
Abacus Communications August 2002 - May 2003
Education
Mountain View College 2012 — 2015
Oklahoma Christian University 2002 — 2003