Firstsource Company
Industry: Business process management company
DescriptionFirstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group. Headquarters: Mumbai, India CEO: Rajesh Subramaniam Parent organization: RPG Group Subsidiaries: Anunta Tech Infrastructure Services Limited,
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Firstsource Employees
tmobile January 2011 - March 2012
FirstSource November 2006 - December 2010
Skills
Financial Reporting, Process Improvement, QuickBooks, Accounting, Leadership, Accounts Payable, Microsoft Excel, General Ledger, Financial Accounting, Account Reconciliation, Accounts Receivable, Auditing, Customer Service, Financial Analysis, Internal Controls, Payroll, Microsoft Word
Education
University of Colorado Colorado Springs 2010 — 2014
Bachelor's degree, Accounting and Minor in Human Resource Management
Pikes Peak Community College 2006 — 2010
Associate of Science (AS)
M & T Bank August 2013 - Present
The West Corporation June 2013 - August 2013
American Coradius International, LLC (ACI) 2009 - 2013
Creditors Interchange 2007 - 2009
Firstsource 2005 - 2007
Bank of America 1994 - 2005
M Wile 1988 - 1991
Skills
Process Improvement, Business Analysis, Training, Relationship Management, Credit Cards, Financial Services, Team Management, Finance, Business Requirements, Project Management, Job Coaching, Motivation, Microsoft Excel, Microsoft Word, Product Management, Sales, Short Sales, Residential Mortgages, Mortgage Servicing, Credit, Credit Risk, Skip Tracing, Supervisory Skills, Customer Service, Manage Client..., Operational Planning, Increased Profitability, Communication Skills, Corporate Training, Instructional Design, Customer Satisfaction, Employee Training, Employee Management, Staff Development, Staff Retention, Attrition, Recruiting, Operations Management, Analysis, Portfolio Management, Debt Management, Banking, Mortgage Lending, Executive Management, Risk Management, Loans, Vendor Management, Credit Analysis, Loss Mitigation, Management
Education
Canisius College 1988 — 1990
Management Information Systems
SUNY Geneseo 1984 — 1988
Computer Science/Management Information Systems
St. Mary's HIgh School
OppenheimerFunds March 2015 - Present
Express Scripts June 2014 - March 2015
Firstsource February 2013 - June 2014
J P Morgan Chase October 2009 - January 2013
Barclays Bank November 2005 - October 2009
Bank of America September 1996 - October 2005
Skills
Call Center, P&L Management, Customer Service, Team Building, Customer Satisfaction, People Management, Project Management, Strategic Planning, Communication Skills, Insurance Policies, Inspiring People, Management, Call Centers, Performance Management, Outsourcing, Team Leadership, Vendor Management, Customer Retention, Process Improvement, Customer Experience, Leadership, Operations Management, Change Management, Leadership Development, Banking, Training, Coaching, Cross-functional Team..., Team Management, Business Process..., CRM, Sales
Education
University of Maryland College Park 1985 — 1988
Bachelor of Science, Business Administration
Nuance Communications March 2012 - Present
NSi July 2011 - February 2012
Acumen Group February 2010 - June 2011
Agentek 2008 - November 2008
Kofax Image Products 2006 - 2008
Scantron March 2004 - September 2006
Datagenix 2004 - 2004
Firstsource 1999 - 2001
Applied Knowledge 2000 - 2000
Melissa Data 1995 - 2000
Skills
Imaging, Healthcare, Insurance, Non-profits, Visual Basic, Digital Imaging, CRM, Software Project..., Software Development, Business Development, SDLC, Pre-sales, Management, Microsoft SQL Server, Business Process, Mobile Devices, Nonprofits, Business Analysis, Databases, Enterprise Software, E-commerce, Cloud Computing, Enterprise Content..., Networking, Channel Partners, Integration, Professional Services, SaaS
Education
California State University-Fullerton 2006 — 2006
Information Technology
University of Phoenix 1998 — 2000
BS, Information Systems
Saddleback College 1995 — 1997
Programming
Computer Learning Center 1994 — 1995
Computer programming, Computer Science
Irvine Valley College 1991 — 1992
Gen'l
Firstsource July 2008 - Present
Firstsource April 2007 - July 2008
CareCore National November 2006 - April 2007
Bank of America June 2004 - October 2006
Capital One March 2001 - November 2003
Skills
Call Centers, Coaching, Customer Service, Team Building, BPO, Office Administration, Customer Satisfaction, Management, Time Management, Program Management, Analysis, Quality Assurance, Payroll, Budgets
Education
Lamar Community College 1997 — 1999
none CashierThe Home DepotJuly 2013 - October 2013
Firstsource January 2013 - May 2013
Lowe's Home Improvement April 2012 - September 2012
McDonald's Corporation 2012 - 2012
Skills
Sales, Food Service, Food Service Sanitation, Food Safety, Computers, Retail, Sales Operations, Direct Sales, Merchandising, Stocking, Maintenance
Education
Intellitec Medical Institute 2012 — 2014
Associate's Degree, Medical Laboratory Technician
Fountain Fort Carson High School 2004 — 2012
High School Diploma, General Studies
MedAssist, a Firstsource company November 2013 - Present
MedAssist November 2013 - 2014
Firstsource June 2010 - November 2013
www.ellenenglish.com 2007 - March 2012
Nicholson Printing 2007 - 2011
Chicago Producers 2005 - 2006
Speed Art Museum 2001 - 2002
Skills
Adobe Creative Suite, Illustrator, InDesign, Photoshop, Dreamweaver, Flash, JavaScript, XHTML, HTML + CSS, Advertising, Logo Design, Graphics, Graphic Design, Layout, Art Direction, Typography, Brand Development
Education
Art Institute of Pittsburgh 2011 — 2012
Certification in Web Design & Development, Web Design
Columbia College Chicago 2001 — 2006
B.F.A., Design
University of Louisville 1999 — 1999
Post Grad Studies, Study Abroad Program -- Art History
University of Dayton 1995 — 1999
B.A., Art History
Xerox Business Services November 2011 - Present
Crowne Plaza Colorado Springs March 2009 - April 2010
Firstsource 2008 - 2008
Skills
PHR Certification, SPHR, Personnel Management, Human Resources, Benefits Administration, Employee Relations, HRIS, Talent Acquisition, New Hire Orientations, Applicant Tracking...
Education
University of California, Santa Cruz
Morgan Stanley Wealth Management March 2008 - Present
Bear Stearns January 2007 - March 2008
Encore Credit Corp 2002 - 2007
Firstsource August 2000 - April 2002
Anheuser-Busch, Inc. August 1995 - August 2000
Skills
Financial Analysis, Investments, Asset Managment, Financial Modeling, Portfolio Management
Education
University of Southern California 1999 — 2001
MBA, Strategic Management
University of Southern California - Marshall School of Business 1991 — 1995
BS - BUAD, Entrepreneurship
A GOLDEN VOICE STUDIO August 2011 - Present
Investment Technology Group, Inc. 2002 - 2011
Investment Technology Group, Inc. 2002 - 2011
Investment Technology Group, Inc. 2002 - 2011
Firstsource 1996 - 2002
Firstsource 1996 - 2002
En Pointe Technologies 1996 - 2002
En Pointe Technologies 1996 - 2002
Skills
Software Development, Software Engineering
Education
California State University-Dominguez Hills
Bachelor of Science, Computer Science
Virginia Commonwealth University
Bachelor of Music Education, Piano
Velocify July 2012 - Present
Media Future January 1985 - Present
BT May 2001 - July 2012
Firstsource 2000 - 2001
Second Opinion Software 1992 - 2000
Skills
Software Development, Agile Project Management, Agile Methodologies, Software Project..., Team Management, Distributed Team..., Application Architecture, Web Development, User Interface Design, Web Services, Design Patterns, Visual Studio, .NET, ASP.NET, CSS, C#, AJAX, LINQ, JavaScript, SQL, C++, Windows Forms, WPF, Entity Framework, ADO.NET, HTML, XML, MySQL, SQL Server, MFC, UML, Oracle, Telecommunications, WCF, jQuery, ASP.NET MVC, System Architecture, Scrum, Microsoft SQL Server, SOA, Test Driven Development, WinForms, TFS, REST, Software Engineering, Continuous Integration, ASP, Subversion
Education
California State Polytechnic University-Pomona 1986 — 1991
Bachelor of Science
Firstsource July 2014 - Present
AEJ Design July 2005 - Present
Various Clients 2007 - 2011
Rutledge Environmental January 2003 - November 2005
Metro Bowling Services April 2000 - May 2003
Skills
Adobe Creative Suite, QuarkXPress, Microsoft Office 2007, Macromedia Freehand, Offset Printing, Screen Printing, Digital Printing, Calligraphy and..., Layout and color, Drawing, Painting, Engraving, Commercial Embroidery, Time Management, Problem Solving, Able to meet deadlines, Creative
Education
University of Louisville 1994 — 2008
Bachelor of Arts (B.A.), Fine and Studio Arts
Aerotek May 2015 - Present
Firstsource January 2014 - May 2015
Tampa Bay Times - Times Publishing Co 2011 - February 2014
Harbour Walk Apartments January 2010 - April 2011
Bay Springs Group Home February 2008 - March 2009
Skills
Office Administration, Payroll, Accounts Payable, Accounts Receivable, Software Acquisition, Telephone Skills, Administrative..., Apartments, PeopleSoft, Data Entry, Office Management, Fair Housing, Administrative Work, Administration, Administrative..., Advertising, Event Planning, Marketing, Microsoft Excel, Spreadsheets, Microsoft Office
Education
Concorde Career Institute-Tampa 2012 — 2013
Medical Office Management/Administration
Boca Raton Community High 1980 — 1984
Firstsource November 2009 - Present
monroe county sheriffs dept. August 2007 - August 2008
Skills
Outsourcing, Customer Service, Management, BPO, Call Centers
Education
Indiana State University
adalbert-stifter in Wuerzburg,Germany
Firstsource January 2011 - Present
Dell 2013 - 2013
Cigna Healthcare April 2005 - June 2010
Firstsource Solutions Limited April 2000 - April 2005
Skills
Health Insurance, Word Processing, HCPCS, Claims Resolution, Team Management, claims processor, CITRIX, FACETS
Education
Fort Scott Community College 1984 — 1986
General Studies
Fort Scott High School 1981 — 1984
General Studies
ShoeBuy November 2014 - Present
FirstSOURCE August 2006 - February 2015
IBM- International Business Machines 2001 - 2007
Skills
XML, DB2, Java Enterprise Edition, Java, JavaScript, Eclipse, Microsoft SQL Server, JSP, Oracle, Middleware, CSS, HTML, EJB, Servlets, Databases, SOA, SEO, Websphere, Enterprise Architecture, E-commerce, Software Development, UML, Architecture, Web Applications, Testing, SDLC, Enterprise Software, Strategy, Project Management, Business Process, Software Project..., Software Design, Integration, WebSphere
Education
Cornell University
Bachelor's of Science, Chemical Engineering
Firstsource February 2011 - Present
Keller Williams HOPE July 2010 - Present
P2 Energy Solutions January 2008 - December 2008
United Health Group August 2007 - January 2008
Oracle Corporaton December 1994 - May 2007
Oracle July 1994 - May 2007
Oracle July 1994 - May 2007
Digital Equipment Corporation 1982 - 1984
Skills
CRM, Data Center, IT Service Management, Leadership, Management, Program Management, Project Management, SDLC, Service Delivery, Strategy
Education
Regis University 1994 — 1996
Computer Science
University of Colorado Colorado Springs 1991 — 1992
Marketing and Computer Science
Pikes Peak Community College 1983 — 1986
Computer Science
Epic Land Solutions, Inc. November 2002 - Present
IRWA Chapter 3 2006 - 2007
Irvine Technology Corp 2001 - 2002
FirstSource 2000 - 2001
CIM Vision 2000 - 2001
Apriso 2000 - 2001
Celerity Solutions 1999 - 2000
Sommerset 1998 - 1999
Skills
Land Acquisition, GIS, Property Management, Real Estate, Strategic Planning, Eminent Domain, Right of Way, Residential Homes, Disposition, Land Development, Mergers & Acquisitions, Feasibility Studies, Contract Management, Leadership, Project Management, Real Property, Marketing, Relocation, Acquisitions, Negotiation, Contract Negotiation, Due Diligence, Project Planning, Team Building, Real Estate Transactions, Brokerage
Education
Biola University 1994 — 1998
Bachelor of Science, Business with Emphasis in Accounting
Colorado Springs Utilities May 2014 - Present
Firstsource Solutions Limited December 2012 - May 2014
Firstsource 2008 - 2012
Barclays Bank 2007 - 2008
Skills
Call Centers, BPO, Performance Management, Customer Satisfaction, Workforce Management, Service Delivery, Outsourcing, Customer Experience, Contact Centers, Quality Assurance, Team Management, Vendor Management, Six Sigma, Sla, Process Improvement, Operations Management, Transition Management, Business Process..., CRM, Telecommunications, Management, Soft Skills, Change Management, MIS, Operational Excellence, Process Management, Business Transformation, Employee Engagement, Business Analysis, Process Excellence, Stakeholder Management, Business Process Mapping
Education
American Public University 2014 — 2017
Bachelor's degree, Crisis/Emergency/Disaster Management, 3.95
American Public University System 2014 — 2015
Associate of Science (A.S.), Fire Science/Fire-fighting, 3.95
Villanova University 2014 — 2014
Six Sigma Black Belt Certification
Firstsource 2012 — 2012
Six Sigma Green Belt Certification, LEAN
Everest University-Tampa 2005 — 2007
Associate of Science (A.S.), Accounting
MEDS January 2015 - Present
Recondo Technology January 2014 - December 2014
MEDS 2012 - 2013
Executive Healthcare Resources August 2011 - December 2012
Recondo Technology January 2011 - August 2011
Firstsource 1996 - December 2010
HHL Financial Services 1988 - 1996
Skills
Healthcare Information..., Revenue Cycle, Healthcare, Revenue Cycle Management, Healthcare Consulting, Hospitals, Medicare, Leadership, Business Development, Management, Insurance, Operations Management, Healthcare Management, HIPAA, Medicaid, Team Building, SaaS, Process Improvement, Consulting, Management Consulting, Networking, Salesforce.com, EHR, Healthcare Industry, Managed Care, Medical Billing, New Business Development, EMR, Customer Satisfaction
Education
The University of Memphis
GW-Corp December 2012 - Present
FIrstsource February 2012 - December 2012
Firstsource March 2011 - February 2012
FIrstsource September 2010 - March 2011
U.S. Census Bureau April 2010 - August 2010
Dutchess Community College January 2008 - May 2008
Curves Fitness Center January 2005 - May 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Project Management, Change Management, Outsourcing, Process Improvement
Education
Dutchess Community College 2005 — 2007
A.S, INFORMATION MANAGEMENT W/SOFTWARE DESIGN 2007
Firstsource April 2012 - Present
Louisville Tile August 2000 - July 2009
Louisville-Tile Distributors August 2000 - July 2009
Brenzel's Chevron December 1997 - May 2008
Vulcan-Hart July 1992 - July 1998
Skills
Medical Coding, CPT, Medical Billing, ICD-9, Medical Terminology, HIPAA, Accounts Payable, Medicaid, Invoicing, Medical Records, Accounts Receivable, Medicare, Customer Service, HCPCS, Data Entry, Scheduling, Administration, Healthcare, Telephone Skills, Management, Problem Solving, EMR, Hospitals, Access
Education
Daymar College-Louisville 2010 — 2012
Associates Degree, Medical Billing & Coding
Daymar College-Louisville
Associate's degree, Medical Coding
FirstSource 2005 - 2006
Education
Temple University - Fox School of Business and Management 2008 — 2011
Bachelor of Business Administration, Finance/IB