Midco Connections
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Midco Connections Employees
TCI Solutions August 2015 - Present
Total Support Solutions October 2011 - Present
Midco Connections October 2006 - October 2011
Cabinet & Millwork Connection October 2004 - November 2006
PREMIER Bankcard October 2001 - October 2004
Skills
Workforce Management, Staffing Analysis, Outbound, Inbound, P&L Management, Multi-site Management, ACD, Call Routing, Predictive Dialers, Operations Leadership, Change Management, Leadership Development, Contact Centers, Inbound Marketing, Call Centers, Operations Management, Call Center Development
Education
South Dakota State University 1995 — 2001
BS, Business & Economics
Wellmark Blue Cross and Blue Shield January 2015 - Present
Capital One October 2012 - March 2014
Midco Connections 2008 - 2012
Citi 2000 - 2003
Citi 1990 - 2000
Skills
Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, English, Windows, Research, Outlook, Teaching, Data Entry, Access, Teamwork, Process Improvement, Customer Satisfaction, Call Centers, Management, Team Building, Account Management, Strategic Planning, Leadership, Team Leadership, Training, Operations Management, Vendor Management, CRM
Education
University of Sioux Falls
Bachelor of Arts (B.A.), Organizational Behavior and Management
Worldwide Call Centers, Inc. December 1998 - Present
Influent April 1997 - December 1998
L&S TeleServices March 1995 - April 1997
Midco Connections 1994 - 1995
Skills
Lead Generation, Outsourcing, Business Development, Call Centers, Sales, B2B, Contact Centers, Marketing, Inbound Marketing, Telemarketing, Account Management, CRM, Call Center, BPO, New Business Development, Customer Retention, Customer Satisfaction, Management, Customer Service, Strategy, Call Center Development, Sales Management, Start-ups, Customer Acquisition, Entrepreneurship, Operations Management, Team Management, Direct Sales, Vendor Management, Sales Process, Telecommunications, Workforce Management, Sales Operations, Online Advertising, Social Media Marketing, Outsourcing Management, Offshoring, IVR, SEO, Marketing Management, Contact Centre, Offshore Outsourcing, Contact Center..., Market Research, Customer Relations, Entrepreneur, PPC Bid Management, Contact Center Strategy, Contact Center..., Executive Management
Education
Minnesota State University, Mankato 1990 — 1994
B.S., Business - Finance & Marketing
Sullivan, Inc February 2015 - Present
Midco Connections October 2013 - February 2015
Wells Fargo Home Mortgage August 2012 - October 2013
Wells Fargo November 2009 - August 2012
Skills
Outlook, Sales, Communication Skills, Scheduling, Recruiting, Hiring Employees, Business Development, Change Management, Customer Service, Cold Calling, Lead Generation, Training, Marketing, Team Leadership, Retail Banking, Project Management, Compliance, Management, Leadership, Call Centers, Sales Management, B2B, Contract Negotiation, New Business Development, Program Management
Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
New Mexico State University-Alamogordo
Business Administration and Management, General
Midco Connections February 2011 - Present
Skills
Business Development, Account Management, Management, Selling, Customer Service, New Business Development, Employee Relations, Call Center, Contact Centers, Operations Management, Call Centers, Sales Management, B2B, Customer Satisfaction, Lead Generation, Process Improvement, Strategic Planning, Team Building, Sales, Team Leadership, Customer Retention
Education
Cameron University 1992 — 1996
Business Administration and Management, General
Cameron University 1991 — 1996
Business, Management
Alcester Hudson School 61 1 August 2014 - Present
Midco Connections April 2011 - July 2014
Subway March 2007 - April 2011
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Public Speaking, Teamwork, Social Media, Photoshop, Teaching, English
Education
Kaplan University 2014 — 2017
Associate's Degree in Human Services, Counseling Psychology
Classified Verticals March 2015 - Present
Midco Connections January 2014 - January 2015
Advanced Asset Alliance June 2013 - November 2013
Midcontinent Communications August 2012 - May 2013
Wells Fargo July 2010 - July 2012
Wells Fargo October 2008 - June 2010
Salon Industry January 2006 - January 2009
U.S. Bank October 2002 - December 2004
The Connection May 2001 - September 2002
The Connection December 2000 - April 2001
Skills
Microsoft Office, Customer Service, Research, Team Leadership, Sales, Customer Satisfaction, Management, Retail, Business Development, CRM, Sales Management, Account Management, Customer Retention, Marketing, Business Communications, Lead Generation, Cold Calling, Customer Support, Employee Training, Public Speaking, Cosmetology, B2B, PowerPoint, Call Centers
Education
Southeast Technical Institute 2011 — 2014
Business Administration and Management, General, GPA of 3.8
Lake Area Technical Institute 2006 — 2007
Diploma, Cosmetology/Cosmetologist, General, GPA of 4.0
UPS March 2015 - Present
Midco Connections March 2013 - February 2015
eProvider Solutions January 2012 - February 2012
Wells Fargo June 2010 - January 2012
Wells Fargo February 2009 - June 2010
Enterprise Rent-A-Car May 2004 - February 2009
Macy's 2003 - 2004
Skills
Sales, Customer Service, Account Management, Business Development, Sales Management, New Business Development, CRM, Competitive Analysis, Marketing, Salesforce.com, Cold Calling, Project Management, Management, Call Centers, Public Relations, B2B, Lead Generation, Customer Retention, Training
Education
The University of South Dakota 2000 — 2004
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management
EDF Renewable Energy May 2013 - Present
EDF Renewable Energy June 2011 - Present
Midco Connections September 1996 - June 2011
Skills
Operations Management, Wind, Energy, Renewable Energy, Management, Wind Turbines, Process Improvement, Project Management, Customer Satisfaction, Solar Energy, Contract Negotiation
Education
University of Sioux Falls 2007 — 2011
BA, Management
TCI Solutions May 2010 - Present
Midco Connections February 1997 - May 2010
Midco Communications February 1992 - February 1997
Midcontinent Media February 1990 - February 1992
Skills
Call Center, Multi-channel Marketing, Lead Generation, Sales, Customer Service, Contact Centers, Marketing, Marketing Communications, Outsourcing, Inbound Marketing, Direct Marketing, Call Centers, Selling, Account Management, Telemarketing, Email Marketing, B2B, Customer Retention, Program Management, Call Center Development, Business Development, Customer Acquisition, Strategic Partnerships, Workforce Management
Education
Arizona State University 1980 — 1983
B.S., Business
Lincoln High School 1976 — 1979
City of Edmonds, WA February 2013 - Present
Midco Connections June 2004 - February 2013
Egger Steel Company April 1999 - April 2004
ATC Associates September 1995 - April 1999
Skills
programming, project management, Systems Analysis, Call Center, Application Development, Security, Network Security, Contract Negotiations, Project Management, Programming, Call Centers, Unified Communications, Contract Negotiation, Telephony, Software Development, VoIP, Infrastructure
Education
The University of South Dakota 1982 — 1987
BS, Computer Science
CommerceV3 October 2012 - Present
CommerceV3 April 2011 - November 2012
Midco Connections February 2001 - April 2011
Midcontinent Communications September 1999 - February 2001
Argus Leader October 1995 - September 1999
Argus Leader 1995 - 1999
Skills
Online Marketing, New Business Development, Mobile, Direct Marketing, Email Marketing, Contract Negotiations, Product Development, Customer Relations, Mobile Devices, Contract Negotiation, Lead Generation, B2B, Customer Service, Online Advertising, E-commerce, Marketing Communications, Marketing Strategy, Sales, Client Liaison, Retail, Sales Management, Management, Telecommunications, SEO, Call Centers, Customer Satisfaction, Marketing, Strategy, Multi-channel Marketing, Leadership, Social Media Marketing, Customer Retention, Sales Process, Strategic Partnerships, CRM, Salesforce.com, Account Management, Outsourcing, Customer Acquisition, Advertising, Digital Marketing, Trade Shows, Business Development, SaaS, Analytics, Start-ups, B2B Marketing
Education
University of Minnesota-Twin Cities
Midco Connections May 2006 - Present
Midco Connections April 2006 - October 2011
JCPenney January 1989 - May 2005
South Dakota Air National Guard January 1992 - June 1999
Skills
Direct Marketing, Account Management, Customer Satisfaction, Sales Management, B2B, Team Building, Operations Management, Customer Acquisition, Marketing, Management, Process Improvement
Education
South Dakota State University 1991 — 1995
StarMark Cabinetry September 2015 - Present
Great Western Bank April 2015 - September 2015
Orion Food Systems February 2014 - April 2015
Midco Connections August 2011 - February 2014
HoopsTraining 2009 - 2012
Fishback Financial Corporation August 2009 - August 2011
US Bank December 2006 - August 2009
Skills
Call Center, Banking, Credit, Retail Banking, Process Improvement, Financial Analysis, Risk Management, Underwriting, Portfolio Management, Customer Service, Operations Management, Payments, Microsoft Excel, Sales, Call Centers, Forecasting, Credit Cards, Training, Business Analysis, Analysis, Strategic Planning
Education
Southwest Minnesota State University 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
Minnesota State University, Mankato 2002 — 2006
BS, Finance
Lawrence & Schiller TeleServices May 2015 - Present
Lawrence & Schiller TeleServices October 2014 - May 2015
Lawrence & Schiller TeleServices January 2014 - October 2014
Marmen Energy September 2013 - January 2014
Lectrus Corporation October 2012 - September 2013
TCF Bank February 2012 - September 2012
Management Recruiters of Sioux Falls June 2011 - December 2011
Midco Connections March 2010 - June 2011
WOW! Cable, Internet and Phone April 2009 - March 2010
Skills
Customer Service, Call Centers, Computer Hardware, Telecommunications, Sales, Network Administration, Microsoft Excel, Troubleshooting, Computer Software..., Microsoft Servers, Linux, Strategic HR, Account Management, Mass Communication, Recruiting, Team Leadership, Windows 7, MIG Welding, Social Media, Customer Satisfaction, sub arc welding, flux core welding, Management, Strategic Planning, Team Building
Education
Southeast Technical Institute 2007 — 2009
Computer Systems Networking and Telecommunications
The University of South Dakota 2002 — 2005
Mass Communication/Media Studies
Yankton High School 1999 — 2002
High School Diploma, 3.5
Lawrence & Schiller TeleServices May 2015 - Present
Equity Trust Company October 2012 - April 2015
Midco Connections November 2010 - September 2012
Citi August 2007 - September 2010
Cashland December 2004 - July 2007
Cashland May 2004 - December 2004
First PREMIER Bank/PREMIER Bankcard January 2001 - June 2004
Skills
Customer Service, Team Building, Leadership, Call Centers, Microsoft Office, Management, Team Leadership, Microsoft Excel, Performance Management, Coaching, Customer Retention
Education
Black Hills State University 1997 — 2001
Bachelor of Science (BS), Elementary Education and Teaching
Sturgis Brown High School 1994 — 1997
General Studies
Meta Payment Systems June 2013 - Present
Meta Payment Systems July 2012 - June 2013
Midco Connections July 2008 - July 2012
Skills
Call Center, Customer Satisfaction, Workforce Management, Customer Service, Contact Centers, Inbound Marketing, Account Management, Performance Management, Management, Team Leadership, Operations Management, Microsoft Office 2007, Call Centers, Project Management, Relationship Management, Liaison, Partner Management, Prepaid Cards, Credit Cards, Banking
Education
Augustana College (SD) 2007 — 2011
Bachelor of Arts (B.A.), Business Administration
Morris Multimedia January 2012 - Present
Midco Connections November 2008 - November 2011
Various online and print publications November 2008 - November 2010
Argus Leader Media August 2005 - November 2008
Argus Leader August 2004 - August 2005
Revonet May 2004 - January 2005
Watertown Public Opinion June 2000 - May 2004
Brookings Register February 1997 - June 2000
KJAM Radio July 1996 - February 1997
Skills
Copy Editing, InDesign, Writing, Layout, Voice Over, Photoshop, Photography, QuarkXPress, Microsoft Word, Sound Editing, Social Media, Web Content, Telemarketing, Microsoft Excel
Education
South Dakota State University 1990 — 1996
Bachelor of Arts (BA), Communication Studies and Theater
Northern State University 1989 — 1990
Did not graduate - transferred, General
Fantasypros June 2014 - Present
Midco Connections April 2013 - Present
Habitat for Humanity Tacoma Pierce County August 2012 - December 2012
Chateau Ste. Michelle March 2011 - December 2012
AmeriCorps June 2011 - June 2012
WAZZU FILMS January 2009 - April 2012
United States Census Bureau April 2010 - June 2010
BBSI May 2009 - January 2010
Fox Sports Network Northwest December 2007 - November 2009
RuffaloCODY August 2008 - May 2009
Skills
Event Planning, Public Speaking, Customer Service, Research, Community Outreach, Leadership Development, Recruiting, Non-profits, Volunteer Management, Coaching, Nonprofits, Leadership, Training, Program Management, Media Relations, Fundraising
Education
The University of South Dakota 2014 — 2015
Economics
Washington State University 2006 — 2011
Communications Political Science
Bellevue College 2010 — 2010
Lifelight Communications Inc April 2015 - Present
Yoli September 2014 - Present
Rustic Prairie Metal Art May 2012 - Present
American Express July 2013 - April 2015
Midco Connections October 2008 - July 2013
Enterprise Rent-A-Car July 2006 - October 2008
JC Penney April 2001 - July 2006
Skills
Customer Service, New Business Development, Lead Generation, Customer Relations, Selling, Program Management, Staff Development, Customer Retention, Sales Management, Sales, Account Management, Customer Satisfaction, Call Center, Marketing, Team Building, B2B, Direct Marketing, Microsoft CRM, Performance Management, Call Centers, Business Development, Salesforce.com, Training, Negotiation, Team Leadership, CRM, Time Management, Management, Strategy, Leadership, Strategic Planning, Marketing Strategy, Strategic Partnerships, Email Marketing
Education
The University of South Dakota 2002 — 2006
Bachelors of Business Administration, Management/Marketing
Lennox High School 1998 — 2002
Capital One July 2015 - Present
Capital One 2012 - July 2015
Midco Connections 2011 - 2012
Redwood Hills Financial Group 2011 - 2012
Hastings Tribune Newspaper May 2001 - October 2011
Havre Daily News May 2000 - May 2001
Huron Daily Plainsman January 1998 - May 2000
Skills
Communication, Training & Development, Presentation Skills, Employee Learning &..., Escalation Resolution, Client Issue Resolution, Conflict Resolution, Follow-through Skills, Photography, Journalism, Public Speaking, Leadership, Customer Service, Photoshop, Public Relations
Education
South Dakota State University 1993 — 1998
Bachelor of Arts (B.A.), Journalism
Ellendale, N.D. High School 1990 — 1993
Midco Connections May 2014 - Present
NutraClick January 2011 - April 2014
Payless ShoeSource May 2009 - January 2011
Hollywood Video October 2006 - January 2009
Education
South Dakota State University
Bachelor’s Degree, Business/Communications
Midco Connections August 2015 - Present
MetaBank January 2012 - August 2015
Bulldog Media Group, Inc. November 2009 - January 2012
CAPITAL Card Services, Inc. December 2004 - August 2009
Gateway Companies, Inc. 1995 - 2004
Skills
Marketing, Marketing Strategy, Email Marketing, Strategic Planning, Direct Marketing, Online Advertising, Management, Vendor Management, Advertising, Social Media Marketing, Marketing Communications, Product Management, SEO, Product Marketing, Customer Acquisition, E-commerce, Online Marketing, Merchandising, Lead Generation
Education
The University of South Dakota 2002 — 2004
MBA, Business Administration
The University of South Dakota 1990 — 1994
Bachelor of Science, Business Administration and Management, General
KeepThrivingOn.com June 2015 - Present
Grandfalls Casino and Resort September 2014 - November 2014
Midcontinent Communications June 2014 - September 2014
Midco Connections April 2013 - August 2013
Youth Enrichment Services July 2012 - May 2013
Lambo's BP August 2011 - April 2012
Skills
Computer Hardware, Microsoft Office, Call Centers, Customer Service, Communication, Data Entry, Customer Satisfaction, Troubleshooting, Technical Support, Teamwork, Windows, Time Management, Software Installation, Wireless Networking
Education
Southeast Technical Institute 2013 — 2014
Computer Tech, CIS, unfinished
Southeast Technical Institute 2013 — 2014
computer tech, Computer Hardware Technology/Technician, still attending
PuroClean Restoration Services February 2013 - Present
Carsforsale.com September 2012 - May 2013
Knology March 2006 - September 2012
Citibank (Banamex USA) February 2002 - March 2006
Retailers National Bank August 2001 - February 2002
Midco Connections September 2000 - August 2001
Skills
Customer Retention, Call Centers, Sales, Sales Process, Leadership, Account Management, Sales Management, Direct Sales, Customer Satisfaction, B2B, New Business Development, Team Leadership, Telecommunications, Salesforce.com, Negotiation, Sales Operations, Cold Calling, Selling, Lead Generation, Property Damage, IICRC Certified, Water Damage Restoration, Fire Restoration, Mold Remediation, Residential Roofing, Chambers of Commerce, Remediation, Custom Remodeling, Carpet Cleaning, Professional Cleaning, Online Advertising
Education
Minnesota West Community and Technical College 1998 — 2000
Wells Fargo June 2011 - Present
Midco Connections January 2010 - May 2011
HSBC May 2008 - May 2009
Skills
Customer Service, Human Resources, Banking, Training, Call Centers, Leadership, Sales, Process Improvement, Customer Satisfaction, Risk Management, Time Management, Software Documentation, Management, Team Building, Team Leadership, Recruiting, Performance Management, Insurance, Microsoft Excel, Analysis, Change Management, Credit Cards, Outlook, Microsoft Word
Education
Southeast Technical Institute 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Business Administration and human resources
The University of South Dakota 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
Lifescape November 2014 - Present
Sioux Falls DJ Squad December 2010 - Present
Avera McKennan Hospital & University Health Center December 2013 - March 2014
Odland Chiropractic February 2013 - December 2013
The Bridal Vault March 2013 - June 2013
Dakota Staffing, Inc October 2012 - February 2013
Colorado Technical University February 2012 - October 2012
Midco Connections July 2011 - February 2012
Skills
Customer Service, Office Assistant, Medical Office..., Event Planning, Team Building, Recruiting, Microsoft Office, Call Centers, Microsoft Word, Social Media, Public Speaking, Social Networking, Training, Team Leadership, Social Media Marketing, Data Entry, Marketing, Management, Fundraising, Public Relations, Sales, Advertising, Event Management, Leadership, Networking, Coaching, Marketing Communications
Education
Colorado Technical University-Sioux Falls 2011 — 2013
Associate of Science Medical Assisting, Medical Assistant
Midco Connections February 2011 - February 2013
Skills
Customer Service, Call Centers, Customer Satisfaction, Microsoft Office 2007, VB.NET, Programming, Performance Management, Analysis, Management, Employee Relations, Operations Management, Employee Benefits
Education
Southeast Technical Institute 2011 — 2013
Bachelor of Business Administration (B.B.A.)
Midco Connections October 2014 - Present
Flag Family Media February 2013 - September 2014
KVLY-TV December 2011 - March 2013
Touchmark at Harwood Groves July 2008 - April 2012
Skills
Video Production, Digital Media, Television, Broadcast, New Media, Social Media, Advertising, Digital Strategy, Digital Marketing, Final Cut Pro, Copywriting, Social Media Marketing, Video, Post Production, Content Strategy
Education
North Dakota State University 2007 — 2011
Bachelor's Degree, Communication and Media Studies
Shanley High School 2003 — 2007
High School
TCI Solutions February 2014 - Present
Midco Connections September 2002 - February 2014
University Physicians Clinics 2001 - 2002
RSPNetwork, Inc. 2000 - 2001
Skills
Visual Basic.NET, SQL, Microsoft SQL Server, MySQL, VBScript, XML, ASP, HTML, CSS, DOS, Windows, Call Center Development, FoxPro, VB.NET, PHP, Programming, JavaScript, jQuery
Education
Bellevue University 2006 — 2008
Master of Science (MS), Computer Information Systems
University of Northern Iowa 1996 — 2000
Bachelor of Arts (BA), Computer Science
Aqreva October 2012 - Present
Wells Fargo October 2011 - December 2011
Midco Connections October 2010 - June 2011
Skills
EMRs, ICD-9, ICD-10, CPT, HCPCS, Customer Service, Microsoft Office, Office Management, Microsoft Excel, PowerPoint, Medical Terminology, Outlook, Data Entry, Ten Key, HIPAA, Team Leadership, Invoicing, Multi-line Phone, Health Insurance, Quick Study, Healthcare Information...
Education
Globe University-Sioux Falls 2012 — 2012
Associate of Arts and Sciences (AAS), Medical Office Management/Administration
National American University 2006 — 2007
NA, Medical/Clinical Assistant
Lake Area Technical Institute 1993 — 1994
Diploma, Human Service Technology
Golden West Telecommunications October 2014 - Present
Self Employed November 2008 - Present
Wells Fargo August 2012 - October 2014
Midco Connections October 2000 - August 2012
Skills
Excel, Problem Solving, Customer Satisfaction, Team Building, Contact Centers, Process Improvement, Employee Relations, Operations Management, Management, Performance Management, Account Management, Employee Benefits, Sales Management, Staff Development, Sales, Recruiting, Project Management, B2B, Direct Marketing, Marketing, Social Networking, New Business Development, Leadership Development, Training, Employee Training, Analysis, Coaching, Team Leadership, Microsoft Excel, Change Management, Strategic Planning, Lead Generation, Leadership, Program Management, Contract Negotiation, Supervisory Skills, Marketing Strategy, Data Analysis, Workforce Management, New Hire Orientations
Education
The University of South Dakota
in progress, Business Management
360 Headhunter May 2015 - Present
Midco Connections 2013 - 2014
MRI Sioux Falls 2004 - 2011
Sioux Falls YMCA 1996 - 2004
Education
University of Sioux Falls
Minnesota West Community and Technical College
Classified Verticals April 2013 - Present
SD FACT 2013 - Present
Oglala Pet Project Event at Strawbale Winery 2011 - 2015
Midco Connections June 2010 - February 2013
Girl Scouts-Dakota Horizons January 2009 - May 2010
Sioux Falls Area Humane Society May 2006 - December 2008
Argus Leader (Gannett) September 1998 - April 2006
Skills
Marketing Strategy, Media Relations, Lead Generation, Event Planning, Strategic Planning, Business Development, Team Management, Direct Marketing, Non-profits, Fundraising, Social Media Marketing, Remote Infrastructure..., Media Planning, Public Relations, Public Speaking, Donor Management, Graphic Design, Grant Writing, Circulation, Advertising, Event Management, Digital Marketing, SEM, Online Advertising, Online Marketing, Client Liaison, Press Releases, Copywriting, Leadership, Customer Service, Nonprofits, Start-ups, Brand Development, Creative Direction, Blogging, Program Management, Budgets, Integrated Marketing, Sales, Facebook, Management, Advertising Sales, SEO, Account Management, B2B, Customer Acquisition, Corporate Communications, Newsletters, Interactive Marketing, Direct Mail
Education
The University of South Dakota 1994 — 1998
BS
Midco Connections February 2011 - Present
Lawrence & Schiller May 2004 - February 2011
Skills
Email Marketing, Online Advertising, Mobile Marketing, Social Media Marketing, Online Marketing, Advertising, Marketing Strategy, SEM, Marketing Communications, SEO, Marketing, Media Buying
Education
Cameron University 1991 — 1996
Yankton High School 1988 — 1991
Diploma
Midco Connections August 2015 - Present
Self March 2015 - Present
HSS October 2013 - Present
HSS - Denver Government Services October 2008 - Present
Steamboat Orthopaedics October 2005 - June 2008
Orthopaedics of Steamboat Springs June 2003 - October 2007
Skills
Team Building, Strategic Planning, Public Speaking, Teaching, Employee Relations, Customer Service, Microsoft Office, Healthcare, Microsoft Excel, Process Scheduler, Microsoft Word, Research, Corporate Security, Security Operations, Healthcare Management, Process Improvement, Management, Customer Satisfaction, Training, Executive Protection, Leadership, Policy, Physical Security
Education
California State University-Los Angeles 1975 — 1976
Biology, Chemistry
Pasadena City College 1972 — 1974
Midco Connections October 2011 - Present
Carla Farrell, Virtual Assistant April 2006 - October 2011
Children's Care Hospital and School 2006 - 2008
Education
North Central University 1982 — 1986
B.S., Pastoral Studies; Behavioral Sciences
Midco Connections September 2015 - Present
Pro Trades Connection, Inc. June 2005 - July 2010
SOS Skill Staff, Inc. 1994 - 2004
Education
Road Scholar 1983 — 2015
Master's degree, General Studies, A+
American Home Inspectors Training 2007 — 2008
Certification, Home Inspection
MWI Direct February 2015 - Present
Nebraska Book Company May 2014 - February 2015
Advantenon March 2013 - May 2014
MT Computers May 2012 - February 2013
Daktronics February 2011 - February 2013
Midco Connections November 2010 - January 2011
Skills
Software Development, JavaScript, XML, SQL, Java, C#, Web Development, Microsoft SQL Server, Agile Methodologies, MySQL, HTML, Linux, PHP, CSS, .NET, Web Services, JSON, AJAX, IIS, MVC, Web Applications, Visual Studio, VB.NET, Objective-C, ASP.NET MVC, Apache, ASP, ASP.NET, jQuery, XHTML, Database Design, Software Design, HTML 5, Android, Software Engineering, Visual Basic, Programming, OOP, Databases, Unix, TFS, Object Oriented Design
Education
ITT Technical Institute-Indianapolis 2014 — 2016
Cyber security
Lake Area Technical Institute 2007 — 2009
Associate's degree, Information Technology
Midco Connections May 2015 - Present
Maguire Iron, Inc. April 2015 - May 2015
Wells Fargo - RCIS March 2015 - March 2015
Wells Fargo November 2014 - March 2015
Midco Connections September 2014 - November 2014
tCloud Solutions May 2013 - September 2014
Generation Direct February 2009 - May 2013
Lawrence & Schiller TeleServices November 2000 - January 2009
Skills
Teaching, Elementary Education, Classroom, Lesson Planning, Curriculum Design, Tutoring, Customer Service, Staff Development, Classroom Management, Technology Integration, Educational Leadership, Training, Leadership Development, Instructional Technology, Inbound Marketing, Higher Education, Microsoft Office, Fundraising, Nonprofits
Education
Concordia University-River Forest 1971 — 1976
Bachelor of Arts (B.A.), Elementary Education and Teaching
Webster Groves High School 1968 — 1971
high school diploma
Midco Connections April 2006 - Present
Education
Colorado Technical University 2006 — 2008
Bachelor, Criminal Justice
South Dakota State University 2005 — 2005
Business
Midco Connections December 2012 - Present
CenturyLink April 2010 - December 2012
Education
Des Moines Area Community College 1996 — 1998
Computer Science, 3.9
Midco Connections June 2011 - August 2013
Midco Connections September 2010 - June 2011
Skills
Inbound, Customer Service, Customer Satisfaction, Call Center, Contact Centers, Performance Management, Employee Relations, Management, Call Centers, Employee Engagement, Inbound Marketing, Process Improvement, Operations Management, Account Management, Team Building, Team Leadership, Call Center Development, Workforce Management
Education
Presentation College 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Radiologic Technology/Science - Radiographer
Stickney Public School
Citi May 2015 - Present
Citi June 2012 - May 2015
Midco Connections March 2006 - June 2012
Education
University of Nebraska-Lincoln 2002 — 2004
Master of Science (M.S.), Actuarial Science, 3.25
Northern State University 1997 — 2001
Bachelor of Science in Education, Mathematics, 3.4
Washington High School
Washington High School
Washington High School
CCC Information Services October 2013 - Present
Midco Connections August 2012 - October 2013
Midco Connections August 2011 - August 2012
Midco Connections July 2010 - August 2011
Skills
Microsoft Office 2007, Team Leadership, Microsoft Excel, Employee Relations, Customer Satisfaction, Workforce Management, Call Centers, Performance Management, Customer Service, Process Improvement, Supervisory Skills, Operations Management, Contact Centers, Analysis
Education
Southeast Technical Institute 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration
AAA Oklahoma/South Dakota November 2006 - Present
Midco Connections September 2004 - Present
AAA Oklahoma/South Dakota April 2001 - November 2006
AAA Oklahoma/South Dakota July 1993 - April 2001
Travel and Transport October 1988 - July 1993
Skills
Process Improvement, Customer Service, Car Rental, Travel Management, Travel Planning, Travel Arrangements, Business Travel, Leisure Travel, Hotel Booking, Customer Support, Airlines, Office Management, Call Centers, Airline Ticketing, Airline Reservations, Booking Systems, Online Travel, Travel Technology, Tour Operators, IATA, GDS, Amadeus GDS, Contact Centers, Tourism Management, Inbound Marketing, Reservation
Education
National American University 1987 — 1989
Tourism and Travel Services Management
Bellingham High School
Midco Connections August 2012 - April 2013
Education
South Dakota School of Mines and Technology 2013 — 2016
Computer Science
The University of South Dakota 2011 — 2012
Computer Science
Coursera
Icuracao November 2012 - December 2012
Eton Marketing October 2012 - November 2012
Care giver March 2012 - June 2012
Command Center January 2012 - March 2012
Midco Connections December 2011 - January 2012
Laser Tek Services December 2011 - January 2012
Skills
Data Entry, Data Warehousing, Clerical Skills, Customer Service, Cashiering, Problem Solving, Stock Picking, Order Picking, Warehousing, Records Management, Medical Assisting, Microsoft Word, Microsoft Excel, Microsoft Office, micoflimming, Bulk Mailing, Mail Server, Call Center, Pallet Jack, Job Coaching, Direct Sales, sales, Typing, 10 Key, Numeric, Transportation, Packaging, stocking
Education
Columbia College 2009 — 2010
not completed, Environmental Studies
WNCC 2007 — 2009
not completed, Computer/Information Technology Administration and Management
Midco Connections November 2014 - January 2015
Younkers August 2014 - November 2014
Gordmans October 2013 - November 2013
Panera Bread October 2012 - December 2012
Colorado Technical University August 2010 - May 2012
Skills
Girl Scout Leader, Books, Volunteering, Customer Service, Childcare, Non-profit Volunteer, Retaining Customers, Higher Education, Library Instruction
Education
Colorado Technical University-Sioux Falls 2010 — 2013
Criminal Justice, Human Services, General, 3.41
Midco Connections December 2012 - Present
Midco Connections February 2011 - December 2012
Skills
Customer Satisfaction, Workforce Management, Operations Management, Contact Centers, Call Centers, Call Center Development, Customer Service, Inbound Marketing, Performance Management, Customer Retention
Education
Augustana College (SD) 2004 — 2007
Business Administration and Management, General
Central Lyon High School
Wells Fargo September 2011 - Present
State Farm June 2011 - September 2011
Esurance October 2005 - February 2011
Midco Connections September 2003 - September 2005
Skills
Sales, Insurance, Risk Management, Call Centers, Customer Service, Process Improvement
Education
University of Sioux Falls 2012 — 2015
Bachelor of Arts (BA), Business Administration and Management, General
Southeast Technical Institute 2007 — 2010
Associates, Business Administration and Management, General