ServiceSoft Company
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ServiceSoft Employees
Emory University July 2011 - Present
ACS, A Xerox Company December 2005 - July 2010
WaaYS October 2003 - December 2005
KANA Software 1998 - 2003
Servicesoft 1998 - 2000
Skills
Leadership, Research, Accounting, Management Accounting, Cost Accounting, Managerial Finance, Financial Analysis, Management, Analysis, Project Management, Professional Services, Recruiting, Economic Statistics, Sales, Sales Management, Stata, Writing, University Teaching, Academic Tutoring, Strategic Planning, Business Strategy, Business Planning, Business Development, CRM, Program Management, Business Process..., Strategy, Management Consulting
Education
Emory University 2011 — 2016
Doctor of Philosophy (PhD)
Emory University - Goizueta Business School 2008 — 2010
Executive MBA
University of South Alabama, College of Medicine 1993 — 1993
Research
University of Alabama at Birmingham 1989 — 1993
Bachelor of Science (BSc)
TDCNet Inc. November 2012 - February 2015
Total Credit Recovery July 2010 - November 2012
Quartet Service Corporation July 2008 - July 2010
Quartet Service Inc. March 2006 - July 2008
KANA Software, Inc July 2003 - December 2005
Broadbase Software 2000 - 2001
Servicesoft 1999 - 2001
Skills
Virtualization, Enterprise Software, SaaS, Cloud Computing, CRM, Solution Selling, Governance, ISO 27001, IT Management, Change Management, IT Operations, Technical Leadership, Technical Documentation, Business Planning, Business Process, Procedure Development, PCI DSS, Business Continuity..., IT Security Policies, IT Security Operations, ITIL Certified, IT Audit, Business Intelligence, Call Centers, Cisco Technologies, Data Center, Disaster Recovery, Enterprise Architecture, Go-to-market Strategy, IT Operations Management, IT Service Management, ITIL, Incident Management, Management, Pre-sales, Professional Services, Security, SharePoint, Solution Architecture, Strategy, System Administration, VMware, Integration, Product Management, System Deployment, Managed Services, IT Strategy, Vendor Management
Education
Carleton University 1994 — 1998
Bachlor of Arts, English
Nubay Services June 2012 - Present
Eagle Rock Partners 1990 - Present
Auction Holdings, Inc. April 2012 - December 2013
SmartSource Corporation 1994 - December 2012
Net Ventures January 2000 - March 2003
ServiceSoft June 1996 - September 2000
Lotus Development 1986 - 1989
Graphic Communications, Inc. 1981 - 1986
Skills
Web Marketing, SaaS, Enterprise Software, Cloud Computing, Go-to-market Strategy, Start-ups, Business Strategy, Product Management, Product Marketing, Entrepreneurship, B2B, Demand Generation, New Business Development, Multi-channel Marketing, Email Marketing, Management, Marketing, Strategy, Sales Management, Strategic Partnerships, Business Development, Salesforce.com, Web Applications, Solution Selling, CRM, Sales Process, Marketing Automation, Open Source, E-commerce, Analytics
Education
Harvard University
MBA
Saint Michael's College
BA, Mathematics
Patriot National, Inc. August 2008 - Present
Patriot Technology Solutions, Inc. January 2015 - Present
NYMAGIC, INC. August 2006 - August 2008
Blue Cod Technologies August 2002 - August 2007
NCCI July 2000 - August 2002
Servicesoft August 1999 - July 2000
Commercial Union/CGU February 1989 - August 1999
Skills
Process Improvement, Insurance, Operations Management, Project Management, Thought Leadership, Management, Risk Management, Claim, Recruiting, Vendor Management, Property & Casualty..., Business Intelligence, Business Process..., Business Analysis, Requirements Analysis, SharePoint, Software Documentation, Strategic Planning, IT Management, IT Strategy, Leadership, Information Technology, Data Warehousing, Executive Management, Cloud Computing, Strategy, Governance, Outsourcing, Enterprise Architecture
Education
Clark University
Bachelor of Science
INSEAD
Nova Southeastern University
Master of Business Administration (M.B.A.)
BuyerZone.com April 2009 - Present
iET Solutions July 2007 - October 2009
IntelliReach May 2003 - July 2007
Cognos November 2001 - March 2003
Servicesoft January 2000 - November 2001
Intel June 1998 - January 2000
CCA June 1995 - June 1998
Data General November 1993 - June 1995
Honeywell Information Systems July 1981 - November 1993
Skills
Lead Generation, SaaS, Solution Selling, Salesforce.com, Enterprise Software, Product Management, Sales Management, Cloud Computing, Account Management, Start-ups, Sales Process, Business Development, New Business Development, Strategic Partnerships, Direct Sales, Email Marketing, Selling, Management, B2B, Product Marketing, Analytics, Sales, Customer Retention, Demand Generation, Professional Services, Cold Calling, Strategy, Marketing, Sales Operations, Social Networking, Go-to-market Strategy, Direct Marketing, CRM, Online Advertising, Customer Acquisition, Forecasting
Education
Babson College
MBA
Trinity University-Washington
BA, Magna cun Laude
IPSO Incorporated 1997 - Present
The Palmer Group 1996 - 1997
Relational Courseware /Gartner Group 1993 - 1996
Gartner 1993 - 1996
Relational Courseware, Inc. (RCI) 1992 - 1996
ServiceSoft 1989 - 1993
Skills
Strategic Planning, Business Development, Business Strategy, SaaS, Consulting, Product Management, E-commerce, Business Intelligence, Executive Management, Integration, Lead Generation, Strategic Partnerships, Management, Sales, Strategy, Start-ups, Leadership, Business Analysis, CRM, Marketing, Marketing Strategy, New Business Development, Account Management, Product Marketing, Project Management
Education
University of Florida 1984 — 1988
BS
University of Florida - Warrington College of Business Administration 1984 — 1988
BS
Wise 24 May 2010 - Present
Innovapost November 2006 - May 2010
Borderfree November 2003 - October 2006
Borderfree February 2002 - November 2003
Triversity June 2001 - January 2002
Servicesoft February 1999 - April 2001
Skills
Agile Methodologies, Java, Solution Architecture, SQL, Requirements Gathering, C++, Project Estimation, Customer Interaction, Java Enterprise Edition, SDLC, Software Development, Microsoft SQL Server, Integration, Scrum, Design Patterns, Enterprise Architecture, Cloud Computing, Web Services, SaaS, SOA, Software Design, Software Project..., Web Applications, Tomcat, E-commerce, REST, Team Building, Project Management
Education
Universitatea Tehnică din Cluj-Napoca
Aberdeen Group (Harte-Hanks) March 2007 - Present
Wedding Photography Directory (WPD) 2006 - 2007
Converge 2004 - 2006
NECX 2000 - 2004
ServiceSoft 1999 - 2000
Pioneer Electronics 1999 - 1999
Boston Bruins 1998 - 1999
AniMagicians 1996 - 1999
Various Clients 1992 - 1996
Skills
ASP.Net Web Development..., Team Building, Mentoring, Visual Studio, Dreamweaver, CSS, DHTML, HTML 5, Microsoft Office,..., Photoshop, Microsoft SQL Server, Microsoft Dynamics ERP, Sales Force, SaaS, Flash, Product Marketing, Product Management, Sales, Web Development, Advertising, CRM, Start-ups, Web Design, Lead Generation
Education
Boston University 2006 — 2006
Certificate in Applied Project Management, A
NH Technical Institue 2001 — 2001
Certification of Javascript and DHTML, A
Brandeis University 1994 — 1998
Bachelor of Arts (B.A.), Art history, Studio Art
NetCapital LLC. July 2010 - Present
X2 Development Corporation July 2007 - May 2010
Performix Technologies February 2001 - September 2003
Servicesoft February 2000 - January 2001
Darwin Partners January 1999 - February 2000
Genesys Software Systems May 1997 - August 1999
Deloitte & Touche February 1994 - May 1997
Mercer Human Resource Consulting June 1989 - January 1994
Wellesley Group February 1987 - May 1989
General Electric Consulting Services February 1984 - April 1987
Skills
Vendor Management, Call Centers, Consulting, Project Management, Business Intelligence, Enterprise Software, Program Management, Emerging Technologies, Professional Services, CRM, Cross-functional Team...
Education
Bentley University
Bachelor of Science, Computer Information Systems
Bentley University
Bachelor of Science, Finance
Document Security Systems, Inc. August 2010 - Present
Paul T. Freund Corporation May 2009 - August 2010
Parlec, Inc. October 2004 - April 2009
Fonte Health Care Solutions November 2002 - October 2004
OutStart February 2001 - September 2002
Servicesoft January 1999 - March 2001
Skills
Product Development, New Business Development, Sales Management, Packaging, Account Management, Strategic Planning, Team Building, Medical Devices, Services Marketing, Software Marketing, Market Planning, Marketing Strategy, Key Account Management, Business Development, Strategic Partnerships, Cross-functional Team..., Marketing, Management, Sales, Strategy, Forecasting, Brand Management, Leadership, Marketing Management, Go-to-market Strategy, Contract Negotiation, Multi-channel Marketing, Social Media Marketing, Negotiation, Solution Selling, B2B, Product Management, Start-ups, Market Analysis, Direct Sales, Selling, International Sales, Trade Shows, Marketing Communications, Lead Generation, Advertising, Direct Marketing, Product Marketing, Team Leadership, Budgets, Sales Process, P&L Management, Competitive Analysis, Direct Mail, Sales Presentations
Education
Rochester Institute of Technology 1998 — 1999
MBA, Business, Management, Marketing, and Related Support Services
Kana Software 2001 - 2004
KANA / Servicesoft 2000 - 2004
Servicesoft 2000 - 2000
Computervision 1983 - 1999
Computervision Corporation/Prime Computer, Inc. 1983 - 1998
Skills
Corporate Governance, Intellectual Property, Corporate Law, Software Licensing, Licensing, IT law, Mergers & Acquisitions, Business Strategy, Joint Ventures
Education
Boston College Law School
J.D.
Harvard University
B.A.
IBM Security Systems November 2002 - Present
IBM Internet Security Systems 2002 - 2006
Servicesoft 1995 - 1998
Altos Computer Systems 1985 - 1989
Microsoft 1980 - 1985
Skills
Managed Security..., IPS, Wireless, CRM, Integration, Web Services, E-business, Cloud Computing, Sales Enablement, Solution Selling, Channel, Managed Services, Security, VARs, SaaS, Channel Partners, Internet Security, Identity Management, System Integrators, Business Alliances
Education
Charleston Southern University