Telemarketing Concepts
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Telemarketing Concepts Employees
BCD Travel October 2012 - Present
OMEGA WORD TRAVEL May 2005 - October 2012
Telemarketing Concepts April 2004 - April 2005
K-MART STORES, INC November 2002 - March 2004
Convergys February 2000 - October 2002
CATO PLUS March 1999 - February 2000
Pizza Hut June 1992 - December 1992
STEDMAN'S June 1989 - October 1989
Skills
Customer Service, Client Services, Travel Planning, Business Travel, Federal Government, Troubleshooting, Transportation, Online Communications, Pre-sales Technical..., Computer Literate, Typing, Corporate Hospitality, International Business, Software Quality..., Online Marketing, Leisure Travel, Certified Travel..., Hospitality, Customer Satisfaction, Financial Services, Pre-sales, Outlook, Teamwork, Airlines, Team Building, Sales, Negotiation, Amadeus, Hotel Booking, Leadership, Ticketing, Operations Management, Hotels, Adventure Travel, Online Travel, Galileo, Travel Management, Sabre, Cruises, Vacation, Tourism, Tour Operators, Apollo, Travel Technology, GDS, Incentive Travel, Leisure, Booking Systems
Education
Coastal Carolina Community College 2000 — 2000
Customer Service Support/Call Center/Teleservice Operation
West Robeson Sr. High 1987 — 1989
High School Diploma, Basic Skills and Developmental/Remedial Education
P.S. 138 1977 — 1983
Basic Skills and Developmental/Remedial Education
Convergys November 2007 - March 2011
Days Inn April 2006 - May 2006
McDonald's December 2004 - April 2005
Telemarketing Concepts March 2004 - May 2004
Wendy's September 2003 - February 2004
E-Commerce Telecommunication Service August 2002 - July 2003
Skills
Time management, Demonstrate empathy,..., Maintain personal budget, Participate in group..., Listen carefully and..., Gather information from..., Utilize computer..., Proficient in internet..., Handle complaints over..., Detail oriented, Writing skills, Sales, Budgets, Time Management
Education
Coastal Carolina Community College 2009 — 2014
Associate's in Applied Science, Medical Office Management/Administration
Coastal Carolina Community College 2008 — 2008
Continuing Education, Medical Insurance
Coastal Carolina Community College 2007 — 2007
Continuing Education, Medical Terminology
Coastal Carolina Community College 2007 — 2007
Continuing Education, Workforce Computer Skills
Coastal Carolina Community College 2007 — 2007
Continuing Education, Money Smart
Coastal Carolina Community College 2007 — 2007
Continuing Education, Medical Coding
Coastal Carolina Community College 2006 — 2006
Continuing Education, Computer Keyboarding
Coastal Carolina Community College 2006 — 2006
Continuing Education, Key Skills to Hunting and Landing a Job
Coastal Carolina Community College 2004 — 2006
Adult High School Diploma
Southwest High 2001 — 2003
General studies, 11th and 12th
Hey Jude Photography August 2011 - Present
American Heart Association October 2007 - Present
MPI Outsourcing November 2005 - August 2006
Telemarketing Concepts April 1999 - December 2002
Telemarketing Concepts October 2001 - November 2002
Skills
Recruiting, Hiring, Employment Law, Orientation, Policy & Procedures, Experience in Training,..., Blogger, Photographer
Education
State University of New York Empire State College 2005 — 2008
MA, Human Resource Management/Labor and Policy Studies
SUNY Potsdam 1988 — 1990
BA, Labor Relations
Santa Clara County Sheriff's Office June 2015 - July 2015
Federal Reserve System - San Francisco January 2013 - January 2015
Federal Reserve System - New York Head Office/Markets February 2012 - December 2012
Federal Reserve System - New York Head Office/Markets May 2007 - February 2012
Federal Reserve System - East Rutherford Operations Center February 2004 - May 2007
BNY Mellon May 2001 - October 2003
Telemarketing Concepts 1998 - 2001
Skills
Risk Management, Analysis, Business Analysis, Management, Program Management, Financial Services, Business Process, Strategic Planning, Accounting, Cash Management, Financial Analysis, Integration, Mergers & Acquisitions, Training, Investments, Mergers, Agile Methodologies, Agile & Waterfall..., Agile Project Management, Requirements Analysis, Requirements Gathering, Gap Analysis, Process Improvement
Education
Felician College 2005 — 2007
MBA, Etrepreneurship and Innovation
State University of New York at New Paltz 2002 — 2003
MA, Sociology
State University of New York at New Paltz 1998 — 2002
BA, International Relations
Mary Kay Independent Consultant March 2015 - Present
INC Research November 2014 - Present
PPD April 2008 - September 2014
PPD December 2006 - April 2008
PPD September 2005 - December 2006
PPD September 2004 - September 2005
PPD March 2004 - September 2004
Kelly Services August 2003 - March 2004
Telemarketing Concepts December 1997 - November 2002
Telemarketing Concepts December 1997 - January 1999
Skills
Inform, Medidata, Oracle Clinical, EDC, Data Entry, User Acceptance Testing, Microsoft Excel, Pharmaceutical Industry, Clinical Data Management, Clinical Development, Clinical Trials, Oncology, Data Management, Sop, Therapeutic Areas, 21 CFR Part 11, GCP, CRO, CTMS, Protocol, Clinical Research
Education
Southeastern Community College 1992 — 1996
Associate's degree, Business Administration and Management, General
Acme-Delco Jr Sr High School 1986 — 1992
Diploma
New Milford Sports Club October 2012 - Present
Affinion Group 1999 - 2012
Telemarketing Concepts 1989 - 1999
Bank of New York 1995 - 1998
Skills
Vendor Management, Product Management, Contract Negotiation, Call Center, Product Marketing, New Business Development, Competitive Analysis, Business Development, Strategy, Call Centers, Customer Retention, Customer Satisfaction, Product Development, Marketing Strategy, Management, CRM, Marketing, Sales, Negotiation, Leadership, Account Management, Integrated Marketing, Strategic Partnerships, Cross-functional Team..., Direct Marketing, Lead Generation, Analytics
Education
State University of New York at Oswego 1993 — 1995
B.S. Marketing, Marketing
Westchester Community College 1990 — 1993
Associate's degree, Marketing
Les Mills RPM training
Lockheed Martin October 2013 - Present
City of New Bern NC April 2013 - October 2013
Seeking New Opportunity December 2012 - April 2013
RGS Associates, Inc. May 2008 - December 2012
CACI International Inc April 2008 - May 2008
L-3 Communications May 2006 - April 2008
New Bern Police Dept September 2004 - May 2006
New Bern Police Dept November 1999 - September 2004
Telemarketing Concepts August 1997 - November 1999
United States Marine Corps February 1985 - July 1997
Skills
CompTIA A+ Certification, Web Design, CCENT, NALCOMIS, DECKPLATE, AMSRR, AIRRS, Business Process..., Management Consulting, Business Process..., Business Process, Organizational Design, Business Process Design, Analysis, Government, DoD, Military, Process Improvement, Security Clearance, PMP, Command, Program Management, Data Analysis, Requirements Analysis, Integration, National Security, Defense, Enterprise Architecture, Visio, CompTIA Project+..., JavaScript, CompTIA Security+..., Security, Troubleshooting, Project Planning, Software Documentation, CompTIA, Training, Management, Information Assurance, Business Analysis, IT Strategy, SharePoint, Systems Engineering, SDLC, Databases, System Administration, Access, Information Technology, Disaster Recovery
Education
Western Governors University 2011 — 2015
Bachelor’s Degree, Information Technology
Craven Community College 2003 — 2006
Associate’s Degree, Computer Programming, 3.67
Highwoods Properties February 2012 - January 2015
Salix Pharmaceuticals February 2012 - February 2012
Allscripts September 2011 - September 2011
BroTech Computer Services September 2009 - May 2011
Holiday Delta LLC June 2007 - August 2009
Domino's Pizza February 2005 - May 2007
United Rentals June 2002 - December 2004
Stereo World March 2001 - May 2002
Telemarketing Concepts September 1998 - February 2001
Mini-Tronics March 1996 - June 1998
Skills
Customer Service, Vendor Management, Leadership
Education
Cape Fear Community College 2008 — 2011
Associates Degree, Applied Science - Computer Engineering Technology
Swansboro High School
Cape Fear Community College
Certificate, Networking
Cape Fear Community College
Certificate, Network Security
Cape Fear Community College
Certificate, Web Development
Sprint November 2014 - Present
Streffco Consultants, Inc. July 2014 - October 2014
Birch Communications August 2002 - April 2014
The Macon Daily July 2001 - April 2002
Telemarketing Concepts July 1997 - May 2001
Weyerhaeuser November 1989 - December 1994
Skills
Call Centers, Training, VoIP, Wireless, Teamwork, T1, Direct Sales, Selling, Microsoft Excel, Microsoft Office, Multi Tasking, Team Leadership, Inbound Lead Generation, Outbound Marketing, Military, Internet, Spreadsheets, Marketing Management, Typing, Well-organized, Highly motivated..., Energetic Self-Starter, Coaching, Employee Training
Education
Central Georgia Technical College 1996 — 1998
Diploma, Marketing/Marketing Management, General, 3.0
Macon County High
Chocolate Chips & Rocket Ships October 2011 - Present
Melissa & Doug March 2010 - Present
Wolfman Productions August 2004 - December 2008
Sumner Communications October 2001 - February 2004
Scholastic/Grolier’s Incorporated May 2001 - December 2003
Terrapin Presents September 1999 - September 2001
Telemarketing Concepts August 1992 - August 1996
Skills
Writing, Publishing, Public Relations, Public Speaking, Animation, Humor, Sales, Promotions, Marketing, Magazines, New Business Development, Negotiation, Art, Graphic Design, Marketing Strategy, Books, Creative Writing, Management, Account Management, Event Management, Advertising, Customer Service, Trade Shows, Illustration, Press Releases, Illustrator, Publications, Film, Social Networking, Business Development, Music, Editing, Copy Editing, Sales Operations, Entertainment, Television
Education
University of Southern California 1987 — 1990
University of Southern California
Lakeland Central School District February 2011 - Present
Croton-Harmon Schools January 2011 - Present
Baltimore Aircoil Company October 2002 - October 2010
ZENDA ASSOCIATES January 1996 - January 2002
ST. MARY'S CHURCH January 1994 - January 1996
Telemarketing Concepts January 1987 - January 1995
Skills
Customer Service, Microsoft Office, Project Management, Office Management, Lotus Notes, Teamwork, Continuous Improvement, Negotiation, Refrigeration, Inventory Management, Purchasing, Process Improvement, Team Building, Sales Management, Coaching, Troubleshooting, New Business Development, Payroll, PowerPoint, Product Marketing, Customer Satisfaction, Social Media, Budgets, Market Research, Management, Strategic Planning, Materials, Contract Negotiation, Contract Management, Process Scheduler, Invoicing, Supervisory Skills, HVAC Controls, Air Conditioning, Microsoft Word, Windows, HVAC, Microsoft Excel, Research, Telephone Skills, Time Management, Public Speaking, PeopleSoft, Warranty, Administrative..., Pricing, Accounts Payable, Manufacturing, Organization, QuickBooks
Education
PURCHASE COLLEGE
B.A, Liberal Arts
State University of New York at New Paltz 1990 — 1992
Communication
Mohawk Valley Community College 1988 — 1990
Media/Marketing & Managment
Somers Manor Nursing Home February 2014 - Present
Somers Manor Nursing Home August 2013 - February 2014
Avon January 2013 - December 2013
Simon Property Group - The Galleria July 2010 - September 2011
Simon Property Group September 2006 - April 2010
Simon Property Group - The Westchester April 2002 - September 2006
Telemarketing Concepts April 2000 - April 2002
Telemarketing Concepts June 1996 - April 2000
Telemarketing Concepts January 1995 - June 1996
Skills
Email Marketing, Marketing Strategy, Marketing, Customer Service, Advertising, Management, Event Planning, Event Management, Retail, Business Development, Account Management, Lead Generation, Recruiting, Sales, Human Resources
Education
Mercy College
Bachelor of Science, Business Administration with a Specialization in Marketing
State University of New York College at Cortland
Yorktown High School