TELUS International Europe
Industry: Telecommunications company
DescriptionTELUS International Europe is a European provider of multilingual contact centre and business process outsourcing solutions and a member of TELUS International. Founded: 2004 Number of employees: 3 500 in Europe; over 25 000 in the world Number of locations: Delivery centers in Sofia, Plovdiv, Bucharest, Craiova Founders: Philippe Ougrinov, Xavier Marcenac, Grégoire Vigroux, Yann Bidan, Olga Marcenac
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TELUS International Europe Employees
Oliver Wicks October 2014 - Present
TELUS International Europe August 2013 - April 2014
TELUS International Europe August 2012 - July 2013
Erxleben 2011 - 2012
Bulgarian National Bank August 2010 - August 2010
Skills
English, French, Research, Editing, Event Management, Translation, Social Media, Non-profits, Public Speaking, Event Planning, PowerPoint, Microsoft Word, Microsoft Excel, Intercultural..., German, Photoshop, Joomla, HTML, CSS, Google Adwords, Teamwork
Education
UNWE 2012 — 2014
Master's Degree, Marketing and Advertising Management
Technische Universität Chemnitz 2010 — 2011
Bachelor's Degree, European Studies/Civilization (Erasmus semester)
Sofia University St. Kliment Ohridski 2007 — 2011
Bachelor's degree, European Studies/Civilization, A
Cargill November 2014 - Present
Skrill January 2011 - November 2014
TELUS International Europe March 2010 - January 2011
SaraRussana Financial, LLC April 2009 - July 2009
Cascade Designs June 2008 - September 2008
Skills
Payments, Teamwork, Credit Cards, Payment Card Processing, Banking, Customer Retention, Debit Cards, Online Gaming, Microsoft Office, Salesforce.com, JIRA, Photoshop, Transaction Processing, Fraud Detection, Credit Card Transaction..., Phishing, Translation, Online Gambling, Multi Tasking, Multilingual, Taleo, Credit Card Fraud, SuccessFactors, Lync, Time Management
Education
Sofia University St. Kliment Ohridski 2007 — 2011
Bachelor's degree, Romanian Philology
High School ‘Bratia Kanazirevi’ 2002 — 2007
TELUS International Europe May 2015 - Present
Ingram Micro March 2015 - May 2015
Playtech (CSMS Ltd.) November 2011 - July 2014
William Hill (Eurotech LTD) December 2008 - November 2011
Playtech (CSMS Ltd.) January 2008 - December 2008
Playtech (CSMS Ltd.) June 2007 - January 2008
British Council Bulgaria January 2006 - June 2007
Skills
Management, Online Gambling, Online Gaming, Problem Gambling, Compliance, AML, Complaints, Gaming Industry, Responsible Gambling, Online Casino, Sportsbook, Casino, Team Leadership, Policy, Training, KYC, E-payments, Gaming, Team Management, Anti Money Laundering, Customer Service, Microsoft Office, CRM
Education
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, English and American Studies
81 Victor Hugo 2000 — 2004
High School, French Studies
TELUS International Europe November 2014 - Present
Regional administration - Plovdiv December 2012 - June 2014
Ministry of Foreign Affairs, Bulgaria July 2011 - July 2011
Skills
Research, PowerPoint, Microsoft Word, Public Speaking, English, Teamwork, Policy Analysis, Politics, Event Planning, Public Policy
Education
Sofia University St. Kliment Ohridski 2008 — 2012
Bachelor's Degree, European Studies, Excellent 6
TELUS International Europe September 2012 - Present
Banc De Binary June 2012 - September 2012
Moneybookers Ltd January 2011 - June 2012
Moneybookers Ltd December 2009 - December 2010
Aplus.net 2007 - 2009
Skills
E-commerce, E-payments, Payments, Payment Gateways, Account Management, Mobile Payments, Payment Card Processing, Trading Strategies, Sales Operations, Financial Market..., FX Options, Electronic Payments, Credit Cards, Salesforce.com, Payment Systems, Relationship Management, Merchant Services, Financial Markets, Product Management, BPO, Financial Services, Cards, Strategic Partnerships, Outsourcing, Debit Cards, Financial Regulation, B2B, Affiliate Marketing, Analysis, CRM, Key Account Management, Management, New Business Development, Project Management, Team Leadership, Customer Retention
Education
Technical University Sofia 2005 — 2009
Bachelor, Computer Networks and Telecommunications
Vocational School of Computer Technology and Systems at the Technical University - Sofia 2000 — 2005
Computer Technologies
TELUS International Europe November 2013 - Present
Education
Sofia University St. Kliment Ohridski 2012 — 2016
Spanish Language and Literature
Fadata AD October 2012 - Present
European Journal of Marketing, Emerald August 2014 - Present
Retrak June 2012 - August 2012
Klassa Daily June 2008 - September 2011
TELUS International Europe February 2007 - June 2007
Skills
Public Relations, Email Marketing, Marketing Communications, Event Management, Strategy, Social Media Marketing, Media Relations, Account Management, Strategic Communications, Relationship Marketing, Customer Service, Business Strategy, Market Research, Marketing Strategy, Journalism, Online marketing, Strategic Marketing..., Team Management, Sales Management, New Business Development, Marketing, Telemarketing, Web 2.0, Management
Education
Chartered Institute of Marketing 2014 — 2015
Diploma, Digital Marketing
The University of Salford, Manchester 2011 — 2012
Master of Science (MSc), Marketing, Distinction
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor degree, Public Relations
TELUS International Europe August 2010 - Present
Call Point New Europe July 2009 - July 2010
Call Point New Europe March 2008 - June 2009
Call Point New Europe September 2006 - September 2007
Skills
Project Management, BPO, Outsourcing, Business Process, Call Center, Team Management, Management, Process Improvement, Call Centers, Customer Experience, CRM, Customer Satisfaction, Change Management, Team Leadership, Training, Operations Management, Strategy, Analysis, Customer Service, Leadership, Performance Management, Teamwork, Business Analysis
Education
Technische Universität Chemnitz 2007 — 2009
Bachelor, European Studies
Sofia University St. Kliment Ohridski 2005 — 2009
Bachelor, European Studies
Fremdsprachengymnasium "Exarch Josiff 1." Lovech
German
TELUS International Europe June 2015 - July 2015
A Data Pro June 2014 - December 2014
TELUS International Europe May 2013 - August 2013
Carrefour June 2011 - August 2011
Tria Maroc July 2010 - July 2010
Hyatt Regency June 2009 - June 2009
Skills
Microsoft Office, Adobe Photoshop CS5, Adobe Photoshop CS6, Adobe Illustrator CS6, Adobe Premiere Pro CS5.5
Education
American University in Bulgaria 2013 — 2017
Bachelor of Arts (BA), Business Administration and Journalism & Mass Communication
IÉSEG School of Management 2011 — 2012
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
International School of Belgrade 2004 — 2011
Full Bilingual IB Diploma + American High School Certificate
TELUS International Europe June 2015 - Present
TELUS International Europe July 2014 - Present
TELUS International Europe December 2013 - July 2014
Vienna Insurance Group Contact Center Bulgaria AD July 2013 - December 2013
Vienna Insurance Group Contact Center Bulgaria AD June 2012 - July 2013
Mobiltel November 2010 - August 2011
Skills
Teamwork, Customer Service, Call Centers, Public Relations, Telecommunications, Leadership, Customer Experience, Team Management, Team Leadership, Training, Customer Satisfaction, Journalism, Online Communications, Communication Skills, Translation, Workforce Management, Microsoft Office, Contact Centers, Communication, CRM, Creative Writing, Lifestyle, Lifestyle Writing, lifestyle journalism, Online Journalism, Call center, Microsoft Excel, Reporting & Analysis, Data Analysis
Education
Sofia University St. Kliment Ohridski 2014 — 2015
Master's degree, Lifestyle Journalism
Sofia University St. Kliment Ohridski 2008 — 2013
Master's degree, Slavic Studies
Jan Amos Komensky, Bratislava, Slovakia 2011 — 2012
Exchange program, Slovak Language and Literature for foreigners
30 SOU "Bratya Miladinovi" 2003 — 2008
High school, German Studies
TELUS International Europe May 2012 - Present
Intertek May 2011 - January 2012
Intertek July 2008 - January 2012
Bulgaria Economic Forum February 2006 - July 2008
Skills
Sales Management, Marketing Management, Sales Operations, International Sales, Sales Process, Marketing Communications, Marketing Strategy, Direct Marketing, Event Management, Advertising Management, Process Management, Corporate Events, Event Planning, Staff Training, ISO standards, ISO Auditor, Building Management..., Risk Management, Public Relations, CSRs, Communication, Corporate Communications, Press Releases, Business Process Mapping, Business Process..., Management, ISO, Auditing, Project Management, Project Planning, Competitive Analysis, Lead Generation, Marketing, Marketing Research, Brand Management, Leadership, Analysis, Budgets
Education
University of national and world economy 2008 — 2010
Master, Business Administration
Sofia University St. Kliment Ohridski 2003 — 2008
Bachеlor, Politcal Science
Flipps Media May 2013 - Present
TELUS International Europe July 2012 - April 2013
Education
Sofia University St. Kliment Ohridski 2014 — 2015
Master's degree, Organizational psychology and consulting
Sofia University St. Kliment Ohridski 2010 — 2014
Bachelor's degree, Psychology
Coca-Cola Hellenic Bottling Company February 2014 - Present
TELUS International Europe June 2012 - February 2014
Home2u Bulgaria August 2011 - January 2012
Skills
Corporate Communications, Direct Sales, Purchasing Negotiation, Sales Presentations, Result Oriented, Social Media Marketing, Sales Management, Time Management, Situational Sales..., CRM
Education
Sofia University St. Kliment Ohridski 2008 — 2012
Bachelor of Business Administration (BBA), Business/Managerial Economics
FLS "Ekzarch Jossiff I" 2003 — 2008
TELUS International Europe June 2015 - Present
TELUS International Europe February 2015 - June 2015
TELUS International Europe May 2013 - February 2015
Komfo February 2013 - April 2013
We Are Pentagon May 2012 - August 2012
Skills
Marketing, Market Research, Teamwork, Marketing Communications, Microsoft Office, Advertising, Social Networking, Public Relations, Time Management, Event Planning, Customer Service, Leadership, Marketing Research, Business Development, Team Management, Online Marketing, SPSS, Marketing Strategy, Account Management, Project Management, SEO, E-commerce, Marketing Management, Product Management, Online Advertising, Lead Generation, Google Analytics, CRM, B2B Marketing, Direct Marketing, Corporate Blogging, Copywriting, Social Media Marketing, Audience Development
Education
American University in Bulgaria 2009 — 2013
Bachelor of Arts (B.A.), Business Administration, Political Science and International Relations
English Language High School "Academic Lyudmil Stoyanov" Blagoevgrad 2004 — 2009
High School Diploma
TELUS International Europe May 2014 - Present
TELUS International Europe March 2010 - May 2014
Skills
Sales, Customer Service, Customer Support, Online Journalism, Translation, Interpreting
Education
American University in Bulgaria 2001 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
First English Language School, Sofia 1996 — 2001
High School Diploma
TELUS International Europe December 2014 - Present
Self-employed January 2010 - Present
Skills
PHP, JavaScript, Microsoft Excel, English, Microsoft Office, Social Media, Microsoft Word, PowerPoint, Team Leadership, Social Media Marketing, Research, Spanish, Customer Service, Customer Satisfaction, Technical Support, Help Desk Support, Customer Support, HTML5, CSS, C++, C#, Bootstrap, jQuery, Bulgarian
Education
Free Code Camp
Full Stack Web Development, Computer Software Engineering
Plovdivski universitet 'Paisii Hilendarski' 2013 — 2015
Computer and Information Sciences and Support Services
TELUS International Europe April 2014 - Present
BULWORK August 2013 - April 2014
Bulwork February 2012 - July 2013
Bulwork August 2009 - February 2012
Bulwork August 2008 - July 2009
Skills
Internal Communications, Human Relations, Organizational..., Corporate Communications, Employee Engagement, Leadership Development, Performance Management, Talent Management, Strategic Communications, People Skills, IT Recruitment, Executive Search, Coaching, Workforce Planning, Job Descriptions, Human Resources, Technical Recruiting, HR Consulting, Onboarding, Recruiting, Change Management, Training, Employee Relations, Employee Surveys, Psychology, Sourcing, Personnel Management, HR Policies, Screening, Talent Acquisition, Interviews, Management, Screening Resumes, Recruitment Advertising, Employer Branding, Contract Recruitment, Performance Appraisal, Graduate Recruitment, Internet Recruiting, Headhunt, Career Development, Benefits Negotiation, Employee Training, HRIS, Assessment Center, Deferred Compensation, HR Transformation, Team Management, Strategic HR
Education
Sofia University St. Kliment Ohridski 2008 — 2010
Master Degree, Public Administration
Sofia University St. Kliment Ohridski 2004 — 2008
Master, HR
Sofia University St. Kliment Ohridski 2000 — 2007
Bachelor degree, Psychology
PMG"Dobri Chintulov", Sliven 1994 — 1999
High school Degree, Mathematics, French, Russian