VoiceCom Company
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VoiceCom Employees
Fidelity National Information Services February 2013 - Present
PM Technologies January 2012 - February 2013
Fiserv April 2011 - January 2012
Harland Clarke February 2005 - April 2011
John H. Harland April 2002 - January 2005
PMSI (also known as Provant Project Management and Novations Project Management) September 1999 - November 2001
Training/Customer Service Consultant September 1997 - October 1999
Voicecom July 1996 - September 1997
John H. Harland 1992 - 1996
John H. Harland 1988 - 1992
Skills
PMP, Requirements Analysis, Program Management, Integration, SDLC, Project Management, Business Analysis, Management, Business Process..., Project Planning
Education
The University of Georgia 1976 — 1978
Bachelor of Science (BS), Fashion Merchandising
Middle Georgia College 1974 — 1976
Associate of Arts (AA), Accounting
ReadyCare June 2008 - Present
ReadyCare June 2008 - Present
F&O Consulting (Finance & Operations) May 2008 - Present
Horn Group July 1999 - May 2008
Decker Communications 1990 - 1999
MacFarms 1989 - 1990
VoiceCom 1987 - 1989
Touche Ross 1984 - 1987
Skills
Business Strategy, Strategic Planning, Public Relations, Management, Leadership, Strategy, Start-ups, Corporate Communications, Mergers & Acquisitions
Education
University of California, Berkeley, Haas School of Business 1982 — 1984
B.S., Business Administration
Style Remodeling Company June 2015 - Present
The Spence Group June 2013 - Present
Floor and Decor August 2013 - June 2015
Regal Chemical Company November 2011 - November 2012
Atlanta Athletic Club November 2008 - November 2011
Carl Black GMC & Gwinnett Place Chevrolet August 2006 - January 2008
GBS Landscape June 2002 - December 2005
Home Depot March 2004 - October 2005
VoiceCom October 2000 - March 2002
Skills
New Business Development, Account Management, Sales, Customer Service, Team Building, Sales Management, Strategic Planning, Contract Negotiation, Cold Calling, Telecommunications, Product Management, Process Improvement, Team Leadership, Negotiation, B2B, Management, Business Development, Coaching, Merchandising, Training, Customer Retention, Leadership Development, Operations Management, Microsoft Excel, Leadership
Education
Georgia State University 1981 — 1983
BBA of Management, HR Management
Georgia State University - J. Mack Robinson College of Business
BBA, Management/Human Resources
Hewlett-Packard 2010 - 2015
Hewlett-Packard 2010 - 2015
Hewlett-Packard June 2010 - November 2012
Florida Department of Highway Safety and Motor Vehicles May 2007 - January 2011
Florida Department of Environmental Protection March 2005 - May 2007
Infinity Network Services July 2003 - March 2005
Adline Network, Inc. March 2002 - July 2003
Voicecom June 2001 - March 2002
Information to Go, Inc March 1999 - May 2001
The Coca-Cola Company 1991 - 1999
Skills
Strategic Planning, Program Management, Project Management, Team Leadership, Change Management, Process Improvement, Budgets, Leadership, Team Building, Project Planning, Business Analysis, Contract Negotiation, Government, Business Strategy, Customer Service, Account Management, Contract Management, Analysis, Business Development, Business Intelligence, Business Planning, Business Process, Business Process..., CRM, Cloud Computing, Cross-functional Team..., Data Center, Disaster Recovery, ERP, Governance, IT Management, IT Service Management, IT Strategy, ITIL, Integration, Management, Management Consulting, Negotiation, Operations Management, Outsourcing, PMP, Policy, Product Management, Project Portfolio..., Requirements Analysis, Risk Management, Sales, Security, Software Documentation, Start-ups
Education
Emory University - Goizueta Business School 1997 — 1999
Executive MBA
University of West Florida 1990 — 1991
MIS
Rexel February 2011 - Present
IESC June 2008 - Present
BRIT Systems February 2006 - February 2007
DTCC June 2003 - February 2006
Voicecom 1997 - 2001
Skills
Data Center, Unix, Perl, Linux, Shell Scripting, Unix Shell Scripting, AIX, Oracle, Recruiting, IT Management, Vendor Management, Server Administration, DB2, Disaster Recovery, High Availability, SQL, System Administration, Solaris, Red Hat Linux, Databases, Leadership, Sports Conditioning, Sports Coaching, IBM AIX, Integration, Troubleshooting, Process Improvement, Management
Education
Texas Tech University 1991 — 1997
Spruce High School
Lyrix 1995 - 2013
VoiceCom 1992 - 1995
Skills
SIP, Telephony, IVR, Perl, Speech Recognition, Cloud Computing, Linux, VoIP, Unified Communications, Telecommunications, Unix, Shell Scripting, Informix, Enterprise Software, C, Testing, Integration, MySQL, SaaS, XML, Mobile Devices, SQL, PHP, Java, ClearCase, Mobile Applications, Software Engineering, Apache, Bash, TCP/IP, REST, Software Development
Education
Gordon College
BS, Computer Science
WOW! Internet, Cable & Phone 2015 - Present
Vocalocity 2013 - 2014
Airespring 2012 - 2013
WiSpots 2009 - 2011
Reignmaker Communications 2008 - October 2009
Intelliverse` 2005 - 2007
Verso 2004 - 2005
Voicecom 2001 - 2004
Cypress Communications 1999 - 2001
Cable & Wireless 1997 - 1999
Skills
IPO, Sales, Market Penetration, Strategic Business, Return on Investment, Strategic Partnerships, Sales Management, Start-ups, VoIP, New Business Development, Account Management, Management, Executive Management, Solution Selling, Cloud Computing, SaaS, Managed Services, Telecommunications
Education
St. Joseph's College (IN) 1981 — 1985
Bachelors, Business Administration
VisualPoint, Inc. October 2012 - Present
Fiber Plus Inc April 2009 - October 2012
Babble Communications, LLC May 2008 - April 2009
Intelliverse August 1996 - April 2008
Voicecom November 1992 - August 1996
Skills
Telecommunications, Physical Security, CCTV, IVR, Audio Visual System..., Government Contracting, Government Procurement, Federal Government, Federal Agencies, FAR, Contract Management, Contract Negotiation, Sales Presentations, Business Development, Key Account Management, New Business Development, Government Proposals, Federal Proposals, RFI, RFQ Development, RFP Generation, GSA Schedule, GSA Contracting, BPA, IDIQ, GWAC, Product Management, Solution Selling, Account Management, Management, Cross-functional Team..., Program Management, Integration, Project Planning, Wireless, Project Management, Sales, Managed Services, CRM, Cabling, Cloud Computing, Channel Partners, Telephony, Fiber Optics, Network Design, RFP, Optical Fiber, IP, Networking, Unified Communications
Education
Prince George's Community College 1980 — 1982
Business Administration
Pinnacle Capital Mortgage NMLS 81395 January 2012 - Present
Axia Financial October 2008 - May 2011
Voicecom June 1986 - October 1998
Nationwide Insurance December 1973 - June 1986
Skills
FHA financing, First Time Home Buyers, Refinance, VA Financing, USDA Rural Housing, Residential Mortgages, Credit Analysis, Investment Properties, Construction Loans, Reverse Mortgages, FHA, Credit, Referrals, Financial Services, Finance, Financial Analysis, Banking, Mortgage Banking, Real Estate, Selling, Customer Service, Sales
Education
Central Washington University 1965 — 1969
Bachelor of Arts (B.A.), Business Administration and Management, General
National Christian Foundation May 1999 - Present
Portal Technologies May 1994 - May 1999
VoiceCom June 1992 - April 1994
Async Corporation/MCI Telecommunications May 1989 - July 1991
Skills
Strategy, Leadership, Strategic Planning, Budgets, Business Planning, Managerial Finance, Nonprofits, Project Planning, Operations Management, Finance, Accounting, Philanthropy
Education
Regent University 2004 — 2006
MBA, Executive
Mercer University - Stetson School of Business and Economics 1989 — 1993
BBA, Accounting
Peterson Insurance Services, Inc. April 2011 - Present
Global Indemnity March 2010 - November 2010
Zurich Insurance November 2002 - March 2010
Voicecom June 1999 - November 2002
Education
Taylor University 1995 — 1999
Randstad Sourceright February 2014 - Present
Halyard Recruiting November 2006 - February 2015
Lutheran Services of Georgia, Inc. January 2009 - January 2013
AGCO Corporation August 2004 - October 2006
Pratt & Whitney January 2001 - July 2004
The Home Depot August 1998 - December 1999
Voicecom August 1994 - August 1998
The Coca-Cola Company August 1984 - August 1994
Skills
Executive Search, Wind, Talent Acquisition, Onboarding, Talent Management, Recruiting, Management, Technical Recruiting, Succession Planning, Project Management, Performance Management, Human Resources, Program Management, Employee Relations, Leadership Development, Power Generation, Power Plants, Training, Executive Coaching, Start-ups, Coaching, Interviews, Mergers & Acquisitions, Organizational..., HR Policies, Deferred Compensation, Business Development, Executive Management, Hiring, Temporary Placement, Applicant Tracking..., Workforce Planning, Sourcing, College Recruiting, Sales, Employer Branding, HR Consulting, Employee Engagement, Personnel Management, Staffing Services, Organizational Design, Labor Relations, Internet Recruiting, Networking
Education
Emory University - Goizueta Business School 2005 — 2005
Goizueta Executive Program
Keller Graduate School 2000 — 2004
MHRM, Human Resources, GPA 3.7
Georgia State University 1988 — 1993
BS, Psychology & Sociology, GPA 3.5
Vidalia High School 1976 — 1980
GPA 3.8
Samsung Electronics May 2015 - Present
Snap Diagnostics and Pay Junction October 2013 - April 2015
BlackBerry July 2001 - September 2013
Clarify eBusiness Solutions 1999 - 2001
Periphonics Corporation 1994 - 1999
Voicecom 1990 - 1994
Skills
Enterprise Software, Direct Sales, Telecommunications, CRM, B2B, Sales, Management, Solutions Marketing
Education
Southern Illinois University, Carbondale
Bachelor of Science, Pschology/Social Welfare
Digital Messaging Solutions January 2005 - Present
Verio 1999 - 2002
AdVal Communications October 1993 - February 1999
voicecom 1987 - 1993
computil 1983 - 1987
Skills
New Business Development, Marketing Strategy, CRM, Marketing, Email Marketing, Salesforce.com, Lead Generation, B2B, Sales Management, Sales, Strategic Partnerships, Sales Process, Account Management, SaaS, Solution Selling, Publishing, Customer Retention, Management, Sales Operations, Retail, Start-ups, Direct Sales, Selling, Online Advertising, Direct Marketing, Social Media Marketing, Online Marketing, Digital Marketing, Business Development, Enterprise Software, Cloud Computing, Product Management
Education
Suffolk University 1971 — 1976
BS, Marketing
U.S. Cellular March 2015 - Present
U.S. Cellular March 2014 - March 2015
NueVista Group December 2012 - March 2014
Waste Management September 2008 - August 2012
Waste Management, Inc. September 2006 - September 2008
Waste Management, Inc. January 2001 - September 2006
Waste Management, Inc. October 2000 - January 2001
Siemens Energy & Automation July 1997 - October 2000
Voicecom 1992 - 2000
Skills
Process Mapping, Visio, MapPoint, Salesforce.com, Training Skills, PowerPoint, Siebel, Microsoft Word, Microsoft Excel, AS400 system, Customer Service, SurveyMonkey, GIS systems, Exceptionally Organized, Highly detail oriented, Change Management, SnagIt, Business Process Mapping, Training, Business Intelligence, Requirements Gathering, Recycling, Business Process, Employee Training, Management, Process Improvement, CRM, Software Documentation, Business Analysis
Education
MicroTrain Technologies 2012 — 2013
Business Analysis, ITIL Foundations, PMP, SharePoint Foundations
College of DuPage 1988 — 1990
DeKalb County Government October 2006 - Present
The Emory Clinic October 2002 - March 2005
Wildwood Grill April 2002 - July 2002
Voicecom March 1999 - November 2001
Skills
Microsoft Office, Problem Solving, Outstanding..., Event Planning, Trade Shows, Sales, Retail, Proofreading, Organization, Account Management, Customer Service, Marketing, Analysis
Education
Columbia College Chicago
B.A., Marketing
3si Surgical Safety Solutions January 2014 - Present
Lyrix 2001 - 2013
Lyrix 1995 - 2001
Voicecom 1993 - 1995
Raytheon 1989 - 1993
Skills
Software Development, IVR, Speech Recognition, Product Management, Linux, Unified Communications, Programming, C, Shell Scripting, MySQL, SQL, Perl, SIP, VoIP, Cloud Computing, Integration, Telecommunications, Telephony, Mobile Devices, Requirements Analysis, Software Engineering, Enterprise Software, Software Project..., Unix, System Architecture, SDLC, Mobile Applications, Databases, Distributed Systems, Program Management, Start-ups, Agile Methodologies, SaaS, Cisco Technologies, Testing, TCP/IP, Project Management, Database Design, Team Management, ClearCase
Education
State University of New York at Albany 1987 — 1989
MS
State University of New York at Albany 1983 — 1987
BS
Stuyvesant High School 1980 — 1983
SMS Games July 2011 - Present
Net Info AD February 2015 - Present
Voicecom AD August 2011 - January 2015
Moki Co. June 2012 - December 2014
Voicecom March 2009 - September 2011
7 IMOTI June 2007 - January 2010
Voicecom AD July 2006 - June 2007
Post Bank August 2005 - July 2006
Monopol 3 Ltd. September 1997 - July 2005
First Private Bank September 1993 - July 1996
Skills
B2B, Telecommunications, Business Strategy, New Business Development, Mobile Marketing, Mobile Advertising, Mobile Applications, Digital Marketing, Bulk SMS, VAS, Mobile Payments, SMS, Negotiation, Mobile Devices, Product Marketing, Team Management, VoIP, Selling, Team Leadership, Wireless, Management, Sales Process, CRM, Strategy, Sales, Start-ups, Strategic Partnerships, Marketing Management, Business Development, Go-to-market Strategy, Entrepreneurship
Education
Universitet za nacionalno i svetovno stopanstvo 1992 — 1996
Master's degree, Marketing/Marketing Management, General
7-ма Гимназия
7th High School
Sprint Nextel October 2007 - Present
Chicago Tribune June 2002 - May 2007
Voicecom October 2001 - April 2002
Conference Plus, Inc. 1999 - 2001
Ameritech Cellular October 1992 - March 1999
Ameritech Cellular January 1992 - January 1999
HHC 133D Signal Battalion, Illinois Army National Guard January 1990 - January 1996
Skills
Budgets, Wireless, Telecommunications, Telecommunications..., VoIP, Leadership, Network Design, Disaster Recovery, New Business Development, Project Planning, Sales Operations, Sales, Customer Satisfaction, Salesforce.com, Vendor Management, Account Management, Managed Services, Solution Selling, Process Improvement, Cross-functional Team..., Unified Communications, Team Leadership, Mobile Devices, Cellular Communications
Education
US Army Signal Officer Basic 1991 — 1992
Southern Illinois University 1985 — 1991
Bachelor of Science degree, Administration of Justice
Southern Illinois University, Carbondale 1985 — 1991
Bachelor of Science (B.S.), Administration of Justice
oneLIVE inc 2011 - Present
Valtus Capital Group 2009 - Present
Red Rock Partners, Ltd. 1993 - Present
Altitude Development Corp. 2006 - 2010
Silver Pacific Advisors 2004 - 2008
Highrise Partners, Ltd 2004 - 2006
Kummer Kaempfer Bonner & Renshaw 2002 - 2005
VoiceCom 1987 - 1993
Friend Technologies, Inc. 1984 - 1987
ANDROBOT, Inc. 1983 - 1983
Skills
Fluent in German, Private Pilot, Entrepreneurship, Telecommunications, Real Estate Development, Mergers, Start-ups, Venture Capital, Real Estate, Business Strategy, Strategic Planning, New Business Development, Business Development, Marketing Strategy, Contract Negotiation, Due Diligence, Negotiation, Mergers & Acquisitions, Strategy, Marketing, Online Advertising, Casino, Market Analysis, Strategic Partnerships, CRM, Leadership, Management, Product Management, Budgets, Product Marketing, Investments, Online Marketing, Market Research, Online Gaming, Mobile Marketing, Executive Management, E-commerce, Mobile Devices, Business Planning, Management Consulting, Competitive Analysis, SaaS, Lead Generation, Finance, Networking, Affiliate Marketing, Analytics, SEM, Email Marketing, Customer Acquisition
Education
Pepperdine University, The George L. Graziadio School of Business and Management
Master of Business Administration (M.B.A.)
University of California, Berkeley - Walter A. Haas School of Business
Bachelor of Science, Business Administration
Michigan Technological University
Electrical and Electronics Engineering
Nth Degree 2003 - Present
Lake Lanier Sailing Club 2005 - 2015
Lake Lanier Sailing Club 2005 - 2015
Premiere 1999 - 2001
Voicecom 1997 - 1999
United Parcel Service 1993 - 1997
Skills
Sales Operations, Sales Presentations, Business Strategy, Business Analysis, New Business Development, Business Planning, Business Intelligence, Business Process, Business Process..., Business Development, Financial Analysis, Competitive Analysis, Data Analysis, Sales Management, Project Management, Account Management, Pricing Strategy, Market Pricing, Contract Pricing, Contract Negotiation, Contract Management, Contractual Agreements, Operations Management, Operational Excellence, Operational Planning, Operational Strategy, Training, Executive Management, Recruiting, Marketing Strategy, Performance Management, Performance Improvement, Compensation Structure..., Sales Compensation, Sales Process, Vendor Management, Strategic Financial..., Financial Modeling, Corporate Finance, Program Management, Trade Shows, Marketing, Strategic Planning, Event Management, Product Management, Relationship Marketing
Education
Albright College 1987 — 1990
Monmouth University 1986 — 1987
English
paul vi
RMS Automotive - A Cox Automotive Company September 2015 - Present
RMS Automotive - A Cox Automotive Company July 2014 - September 2015
Cox Communications July 2012 - July 2014
Cox Communications April 2009 - July 2012
Fidelity Information Services December 2002 - January 2009
Fidelity Information Services December 2002 - September 2005
Event Driven Corporation September 2002 - November 2002
AT&T Wireless April 2001 - September 2002
NetEffect December 2000 - January 2001
Voicecom January 2000 - December 2000
Skills
Vendor Management, SDLC, Process Improvement, Program Management, Telecommunications, PMP, Business Analysis, Project Management, Cross-functional Team..., PMO, Integration, Product Management, Project Portfolio..., Software Project..., Requirements Analysis, Business Process..., Requirements Gathering, Resource Management, IT Strategy, Business Process, Visio, Business Intelligence, MS Project, Data Center, ITIL, IT Management, Team Leadership, Change Management, RFP, Project Planning, CRM, Disaster Recovery, Project Delivery, Professional Services, Wireless, SaaS, Strategic Planning, Infrastructure, Risk Management, Enterprise Architecture, Business Requirements, Product Development, SharePoint, Strategic Partnerships, Business Process..., Product Lifecycle..., Cloud Computing, Solution Architecture, Information Technology, Business Development
Education
Northcentral University 2011 — 2016
PhD Business Administration, Management of Engineering and Technology, 3.9
Georgia State University 1996 — 1998
MBA, Computer Information Services
University of Georgia - Terry College of Business 1990 — 1994
BBA, Finance
Pope
Needle January 2015 - August 2015
Lithium Technologies April 2013 - November 2014
LivePerson January 2012 - April 2013
Nexidia March 2011 - January 2012
Convergys (Acquired Intervoice) December 2009 - March 2011
Convergys, Inc. (Acquired Intervoice) December 2008 - December 2009
Convergys (Acquired Intervoice) January 2006 - December 2008
Intervoice May 1997 - December 2005
Periphonics May 1996 - May 1997
VoiceCom 1990 - 1996
Skills
Executive Management, SaaS, Enterprise Software, Salesforce.com, Professional Services, Direct Sales, Channel, Strategic Partnerships, Lead Generation, Unified Communications, CRM, Demand Generation, Go-to-market Strategy, Solution Selling, Cloud Computing, Strategy, Selling, Business Alliances, Start-ups, Leadership, Channel Partners, Sales Management, Business Development, Sales, Product Management, Key Account Management, Mobile Devices, Managed Services, B2B, Software Industry, Partner Management, Telecommunications, New Business Development, Outsourcing, Strategic Planning, VoIP, IVR, Sales Enablement, Product Marketing, Training, Thought Leadership, Team Leadership, Multi-channel Marketing, Complex Sales, Team Management, Team Building, Cross-functional Team..., Pre-sales, Program Management, Management
Education
University of South Florida 1984 — 1987
BA, Organizational Communication
Parker Jewish Institute for Health Care and Rehabilitation October 2013 - Present
InterContinental Hotels Group February 2010 - May 2012
Advantis Technologies March 2008 - December 2009
TMB Public Relations Consulting November 2006 - November 2007
ADP December 2002 - October 2006
ADP December 2002 - August 2003
Voicecom August 2000 - November 2001
Voicecom January 2000 - August 2000
BellSouth Long Distance 1998 - 2000
Delta Air Lines January 1995 - June 1996
Skills
Troubleshooting, ITIL, Technical Support, Security, Team Leadership, Process Improvement, Account Management, Project Management, Vendor Management, Change Management, Networking, Active Directory, Windows, Windows 7, Business Analysis, Visio, SQL, Customer Service, Team Building, VMware, SDLC, Telecommunications, Servers, Software Documentation, Testing, Operating Systems
Education
New York Institute of Technology-Old Westbury 1978 — 1984
Sage April 2012 - Present
McKesson Provider Technologies February 2007 - 2011
Per-Se Technologies September 1997 - February 2007
Voicecom 1995 - 1997
Firstwave Technologies 1993 - 1995
American Software, Inc. 1988 - 1993
Skills
Financial Analysis, Forecasting, Budgets, Financial Reporting, Financial Modeling, Mergers, Variance Analysis, Executive Management, Integration, Contract Negotiation, Strategic Planning, SAP, Management, Sarbanes-Oxley Act, Leadership, Cash Flow, Analysis, Process Improvement, PeopleSoft, Finance, Project Planning, Revenue Recognition, Business Analysis, ERP, Cross-functional Team..., Business Process..., Managerial Finance, Acquisition Integration, Strategic Financial..., Strategy, Hyperion Enterprise, Business Intelligence, Start-ups, Accounting, Mergers & Acquisitions, Cash Management, Competitive Analysis, Internal Controls, Vendor Management, Business Strategy, Financial Forecasting, Pricing, Enterprise Software, Consolidation, Professional Services, TM1, Capital Budgeting, Sarbanes-Oxley, SEC filings, Essbase
Education
Kennesaw State University
Business Management / Finance
Orange Park High School
Institute for People and Technology (IPaT) at Georgia Tech November 2014 - Present
Symphony Performance Health (SP-H) April 2014 - October 2014
MDdatacor January 2012 - April 2014
MDdatacor December 2008 - March 2012
Lodgenet September 2006 - November 2008
Glenayre Electronics October 1996 - September 2006
Voicecom October 1994 - September 1996
Skills
Perl, Java, SIP, MGCP, SQL, TCP/IP, Unix, SS7, Software Development, Programming, Networking, Linux, Subversion, Agile Methodologies, HTML, Shell Scripting, Databases, Software Design, Tomcat, Oracle
Education
Southern Polytechnic State University 1989 — 1993
B.S., Physics
Embrace Human Resources (formerly Sue Bevins Consulting) September 2002 - Present
Girls Inc. of the Island City 2007 - July 2014
Masons of California, Grand Lodge January 2009 - June 2012
Masonic Homes of California August 2003 - January 2005
eFORCE January 2000 - January 2002
Cambridge Technology Partners 1995 - 2000
Ramos & Associates (acquired by CTP) 1995 - 2000
Application Group 1994 - 1995
VoiceCom 1992 - 1994
Industrial Indemnity 1985 - 1992
Skills
Talent Management, HRIS, Performance Management, Change Management, Human Resources, Talent Acquisition, Employee Engagement, PeopleSoft, Recruiting, Benefits Administration, Employee Benefits, Professional Services, Business Process..., Team Building, Management, Employee Relations, Conflict Resolution, HR Policies, Onboarding, Executive Coaching, HR Consulting, Coaching, Workforce Planning, Personnel Management, Applicant Tracking..., Leadership Development, Succession Planning, Employee Handbooks, Organizational Design
Education
New College of California 2005 — 2006
MA, Women's Spirituality
California Institute of Integral Studies 2004 — 2004
BA, Integral Studies
Diablo Valley College 2003 — 2004
Associate's degree, Women's Studies
San Francisco State University
Core Strengths Coaching
McCamish Systems July 2006 - Present
Kelly Services May 2004 - July 2006
EDS October 2003 - April 2004
Voicecom January 2000 - September 2002
Skills
Perl, Unix, Data Analysis, Requirements Analysis, Business Intelligence, Software Development, Business Analysis, Quality Assurance, XML, E-commerce, Troubleshooting, Testing, Software Documentation, Servers, Customer Service, SQL
Education
Augusta State University 1989 — 1993
Bachelor Of Science, Computer Science
PerfectServe, Inc. October 2001 - Present
Voicecom August 1990 - October 2001
Premiere Technologies 1997 - 2001
Voice-Tel 1997 - 1999
Skills
Integration, Healthcare Information..., SaaS, Process Improvement, Healthcare, Project Management, Team Leadership, Visio, Strategic Planning, HIPAA, Microsoft SQL Server, SQL
Education
The University of Memphis 1990 — 1994
Bachelor of Science (BS), Computer Science
University of Tennessee-Knoxville
Contact Solutions March 2013 - Present
Contact Solutions July 2010 - February 2013
Contact Solutions July 2007 - July 2010
Contact Solutions July 2004 - July 2007
Syntellect February 2000 - June 2004
McKesson Provider Technologies January 1998 - June 2000
Voicecom January 1997 - January 1998
Skills
IVR, Call Center, Telecommunications, Vendor Management, Program Management, Integration, Process Improvement, Project Management, Unified Communications, Managed Services, Professional Services, Speech Recognition, Software Project..., Visio, Requirements Analysis, Requirements Gathering, Call Flow Design, Platform Integration, User Acceptance Testing, Software Development, Design Documents, Training Delivery, Technical Support, Problem Solving, Troubleshooting, Team Leadership, Communication Skills, Continuous Improvement, Cross-functional Team..., Mentoring Of Staff, Service Delivery, SDLC, Business Process, Telephony, SharePoint, Change Management, Testing, Leadership, Management, Customer Experience, Business Process..., PMO, CRM, Call Centers
Education
Emory University 1992 — 1996
Bachelor of Science (B.S.), Biology
Van Ausdall & Farrar January 2006 - Present
Voicecom January 2002 - December 2005
Active Voice January 2000 - November 2001
Skills
Unified Communications, Managed Services, Unified Messaging, VoIP, SIP Trunking, Solution Selling, Voice Mail, Telephony, Sales, Direct Sales, Professional Services, Salesforce.com, Networking, SaaS, Cloud Computing, Account Management, Management, Sales Process
Education
Butler University 1983 — 1986
UPS Supply Chain Solutions July 2004 - Present
The Home Depot May 2001 - December 2002
Voicecom Systems/Intelliverse October 1995 - July 2001
Voicecom 1995 - 2001
Quill Hallmark June 1982 - December 1995
Skills
PowerPoint, Supply Chain Management, Supply Chain, Microsoft Office, Customer Service, Retail, Management, Human Resources
Education
Dekalb Community College 1985 — 1995
Urban Studies
Young Harris College 1983 — 1985
St. Pius X High School 1979 — 1983
College Prep
Equifax April 2013 - Present
Self Employed November 2008 - October 2012
Equifax April 2007 - October 2008
Cingular November 2006 - April 2007
AmerisourceBergen July 2005 - November 2006
Voicecom April 2000 - December 2003
Accenture January 1999 - April 2000
Computer Task Group July 1997 - January 1999
Skills
Business Intelligence, Program Management, Cross-functional Team..., Business Analysis, Process Improvement, Change Management, Data Warehousing, Vendor Management, SDLC, Software Project..., IT Strategy, Business Process, Business Strategy, Business Process..., Large-Scale Budget &..., Cost Saving Initiatives, Activity Based Costing, Business Profitability, Management
Education
Northwestern University - Kellogg School of Management 2012 — 2012
Executive Program - Leadership, Pricing Strategies
University of Pennsylvania - The Wharton School 2012 — 2012
Executive Program - Marketing Strategy, Mergers and Acquisitions
Indian School of Business 2011 — 2012
PGPMAX, Executive MBA, Dean's List
Lamar University 1995 — 1996
Bachelor of Science (BS), Computer and Information Sciences
Osmania University 1991 — 1994
Bachelor of Commerce (B.Com.), Accounting
Class 2/3 Gaming Consultant January 2014 - Present
American Gaming Systems April 2009 - December 2013
AC Coin and Slot Co. February 2004 - September 2008
TecServ February 2002 - January 2004
DeLaRue Cash Systems March 1996 - December 2000
VoiceCom Systems July 1988 - January 1996
Voicecom 1984 - 1995
Wang Communications,Inc June 1984 - July 1988
Centel 1968 - 1984
Skills
Strategic Planning, Vendor Management, Telecommunications, Business Process..., Team Building, Contract Negotiation, Operations Management, Product Management, Start-ups, Call Centers, Leadership, Business Development, Outsourcing, Product Development, Security, Business Strategy, Management, Business Analysis, Team Leadership, Gaming Industry, Project Management, Budgets, Executive Management, Purchasing, Forecasting, Process Improvement, Cross-functional Team..., Casino, P&L Management, New Business Development, Online Gaming, E-commerce, Mergers & Acquisitions, Change Management, Training, Program Management, Gaming, Integration
Education
College of Southern Nevada
N/A, Business Administration
The University of Kansas
N/A, Business Management
University of Massachusetts Dartmouth
N/A, Mechanical Engineering
ING U.S. Investment Management April 2009 - Present
ING U.S. Investment Management March 2005 - April 2009
ING U.S. Investment Management March 2002 - March 2005
ING U.S. Investment Management December 1999 - March 2002
Canada Life July 1998 - December 1999
Canada Life September 1995 - July 1998
Voicecom August 1994 - September 1995
Park 'N Fly, Inc. August 1991 - May 1994
Custom Audio Distributors October 1990 - August 1991
Langford, deKock, and Associates August 1989 - August 1990
Skills
Fixed Income, Data Analysis, Data Integrity, Troubleshooting, Enterprise Systems..., Project Management, Technical Liaison, Reporting & Analysis, Executive Reporting, Auditing, Financial Analysis, Investments, Derivatives
Education
Southern Polytechnic State University
Master of Technology Management
The University of Georgia
Master of Accountancy
University of Alabama
Bachelor of Science, Accounting major and Spanish minor
The Aleethia Foundation May 2004 - Present
Fran O'Brien's Steak House March 1997 - May 2006
Voicecom January 1989 - November 1999
Skills
Non-profits, Program Management, Strategic Planning, Public Speaking, Community Outreach, Nonprofits, Fundraising, Leadership, Coaching, Healthcare, Team Building, Social Media, Media Relations, Proposal Writing, Budgets, Research, Event Planning, Public Relations, Community Development, Leadership Development, Event Management, Organizational..., Training, Team Leadership, Strategic Communications, Management, Government, Policy, Public Policy, Policy Analysis, Entrepreneurship, Volunteer Management, Strategy, Grant Writing, Program Development, Social Networking, Grants, Workshop Facilitation, Military, Project Planning
Education
Frostburg State University 1982 — 1985
MBA, Business
Control Data Institute 1969 — 1970
Technical Degree, Computer Programming
Lockheed Martin Aeronautics January 1998 - Present
Voicecom January 1996 - December 1997
Skills
Earned Value Management, Systems Engineering, Requirements Management, Requirements Analysis, DoD, Program Management, Configuration Management, Integration, Security Clearance, PMP, Government Contracting, Aerospace, Six Sigma Blackbelt
Education
San Jose State University 1978 — 1981
Bachelor of Science (B.S.), Business Administration, Management and Operations