West Corporation Revenue Generation
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West Corporation Revenue Generation Employees
Professional Research Consultants, Inc. May 2015 - Present
kristidoran January 2013 - Present
Wohlner's Midtown Grocery & Deli June 2013 - January 2014
Rural Media Group February 2013 - June 2013
West Corporation Revenue Generation October 2012 - February 2013
The Jewish Federation of Omaha October 2012 - December 2012
Tussey's Casual Grill September 2011 - October 2012
UNO International Studies May 2011 - October 2012
Tussey's Casual Grill May 2009 - October 2012
Skills
Adobe Creative Suite, Graphic Design, InDesign, Logo Design, Illustrator, Photoshop, Mac, Digital Photography, Advertising, Social Media, Press Releases, iMovie, AP Style, Photography, Microsoft Office, Facebook, PowerPoint, Word, Posters, Brochures, Layout, Wordpress, Adobe Acrobat, Art, Excel, Premiere, Mac OS X, Adobe Fireworks, TweetDeck, Twitter, Zumba, Social Media Marketing, Marketing
Education
University of Nebraska at Omaha 2008 — 2012
Bachelor of Arts in Studio Art, Graphic Design
University of Nebraska at Omaha 2008 — 2012
Bachelor of Science in Communication, Public Relations and Advertising
Studio Art Centers International- Florence, Italy 2011 — 2011
AXA September 2013 - Present
West Corporation Revenue Generation 2009 - 2011
Skills
Call Centers, Leadership, Management, Customer Experience, Customer Retention, Customer Satisfaction, Account Management, Customer Service, Vendor Management, Outlook, Telephony
Education
North Carolina Agricultural and Technical State University 2003 — 2009
Bachelor of Science (B.S.), Marketing
North Carolina Agricultural and Technical State University 2003 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General
Interactive Services (West) January 2014 - Present
West Interactive February 2009 - January 2014
West Corporation Revenue Generation February 2007 - February 2009
West Corporation Revenue Generation October 2004 - February 2007
West Corporation Revenue Generation August 2001 - October 2004
West Corporation Revenue Generation January 2001 - August 2001
Skills
Visio, Project Management, Oral & Written..., Written & Oral..., SharePoint, Telecommunications, IVR, Direct Response..., Data Analysis, Quality Assurance, Microsoft Office 2010, Documentation Practices, Tableau, Close Attention to..., General Problem Solving, Staff Development, Leadership, Integration, Analysis, Management, Software Documentation, Account Management, CRM, Call Centers, Vendor Management, Process Improvement, Customer Satisfaction, Customer Experience
Education
The University of South Dakota 1997 — 1999
Bachelor of Arts (B.A.), Public Relations
PayPal March 2014 - Present
PayPal April 2012 - Present
PayPal November 2009 - April 2012
West Corporation Revenue Generation April 2009 - October 2009
McDonald's Corporation December 2006 - April 2009
Skills
Financial Risk, Analysis, Finance, Credit, Fraud, Customer Service, Interviews, Customer Experience, Call Centers, Customer Satisfaction, E-commerce, Product Management, Microsoft Office, Microsoft Excel, Microsoft Word, Energy, Empowerment, Business Understanding, Passion for Helping..., Passion for Success, Delivering Results, Mentoring, Coaching, Feedback, Determination, Retail, Budgets, Troubleshooting, Brand Loyalty, Net Promoter Score, Call Center Development, Customer Engagement, Customer Retention, Awesomeness, Teamwork, Underwriting
Education
Bellevue University 2014 — 2015
Bachelor's Degree, Business Administration and Management, General, 3.934
Metropolitan Community College 2012 — 2014
Fremont High School 2002 — 2006
General, Regular/General High School/Secondary Diploma Program
BizStarts 2015 - 2015
BizStarts 2015 - 2015
BizStarts 2015 - 2015
BizStarts 2015 - 2015
BizStarts 2015 - 2015
BizStarts 2015 - 2015
Le Reve Patisserie & Cafe October 2013 - March 2014
Waukesha State Bank November 2012 - June 2013
West Corporation Revenue Generation December 2011 - June 2012
West Corporation Revenue Generation 2011 - 2012
Skills
Community Outreach, Customer Service, Management, Employee Training, Time Management, Data Entry, Grants, Call Centers
Education
Ripon College 2002 — 2006
Bachelor of Arts (B.A.), Religion/Religious Studies, B
Edgewood College
History, Economics, Political Science
Concorde Career Colleges, Inc. May 2015 - Present
McCormack Schreiber Legal Search and Legal Solutions August 2013 - June 2014
Smart Resources May 2013 - August 2013
West Corporation Revenue Generation February 2013 - March 2013
Oxford Global Resources October 2012 - February 2013
Steve Brown Apartments August 2011 - August 2012
Skills
Human Resources, Sourcing, Customer Service, PowerPoint, Microsoft Word, Recruiting, Microsoft Office, Microsoft Excel, PeopleSoft, Technical Recruiting, Applicant Tracking..., Temporary Placement, Screening Resumes, Training, Temporary Staffing, Sales, Hiring
Education
Drexel University 2014 — 2016
Master's Degree, Higher Education/Higher Education Administration
Colorado State University 2014 — 2015
Certificate in Student Affairs in Higher Education
Purdue University 2006 — 2011
Bachelor's degree, Selling and Sales Management
The Tuscaloosa News Partnered with Propel Marketing August 2014 - Present
Greene County Health System March 2014 - August 2014
Helping Hands Therapy September 2012 - March 2014
The Tuscaloosa News February 2009 - August 2012
West Corporation Revenue Generation January 2006 - January 2009
Jeffrey C. Robinson, Esq. November 2003 - December 2005
Chestnut, Sanders, Sanders, Pettaway, Albright & Campbell, L.L.C. February 2001 - October 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Management, Marketing, Account Management, Cold Calling, SEO, Advertising, Leadership, Social Media, Payroll, Facebook, People Development, Customer Service, Motivation, Strategic Planning
Education
Alabama Agricultural and Mechanical University 2006 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Concordia College-Selma 1998 — 2003
Bachelor's degree, Business Administration and Management, General
Beatitude House of Blessings December 2014 - January 2015
West Corporation Revenue Generation 2008 - 2009
Things Remembered 2007 - 2008
Planned Parenthood 2003 - 2003
Skills
Typing, Filing, Medical Terminology, PowerPoint, Data Entry, Appointment Scheduling, Microsoft Excel, Management, Customer Service, Microsoft Word, Training, Leadership
Education
Grand Canyon University 2013 — 2015
Master's, Public Health, 3.29
Ashford University 2010 — 2012
Bachelor's degree, Health/Health Care Administration/Management, 3.5
ETI Technical College 2001 — 2003
Associate's degree, Medical/Clinical Assistant
J C Pennys Styling Salon December 2014 - Present
Computershare US October 2011 - Present
West Corporation Revenue Generation June 2007 - August 2009
Great Clips, Inc. 2005 - 2006
Sport Clips Haircuts 2002 - 2004
Skills
Call Centers, Banking, Equities, Process Improvement, Mutual Funds, Securities, Microsoft Office, Customer Service, Outlook, Lotus Notes, Microsoft Excel, Credit, Access, Financial Services, Team Leadership
Education
Vista College of College Station 2014 — 2016
Associate of applied Science Medical Assistant, Medical/Clinical Assistant
Ashford University 2011 — 2016
Business Administration and Management, General
T.H. Pickens Technical College 1994 — 1995
Cosmetology License, Cosmetology, Barber/Styling, and Nail Instructor
Robert Half April 2015 - Present
The Spokesman-Review April 2014 - April 2015
Precious Time Photography February 2013 - 2014
Olsten Staffing Service July 2012 - September 2012
West Corporation Revenue Generation June 2008 - April 2009
The Mattress Outlet June 2007 - June 2008
Skills
QuickBooks, Quicken, Photoshop, Problem Solving, Data Entry, Multi-line Phone, 10 Key, Microsoft Office 2007, Windows 7, Windows 2000, Windows Vista, Google Earth, Google Scholar, Google Calendar, Google Chrome, Google+, Internet Explorer, Firefox, Adobe, Fax, Copies, Printers, Appointment Scheduling, Supervisory Experience, Typewriter, Microfiche, Customer Service, Accounts Receivable, Copying, Telephone Skills, Microsoft Excel, Administrative..., Typing, Microsoft Word, Microsoft Office, Outlook, PowerPoint, Facebook, Sales
Education
University of Phoenix 2009 — 2012
Degree, Business Management
University of Phoenix 2009 — 2012
Associate's Degree in Business Management, Business Administration and Management, General
Bright Now! Dental February 2015 - Present
BNSF Railway July 2014 - February 2015
In-Shape Health Clubs February 2013 - May 2014
InterDent - Gentle Dental & Orthodontics January 2002 - September 2011
Romano's Macaroni Grill 2004 - 2005
West Corporation Revenue Generation 1999 - 2001
Skills
Payroll, Dentistry, Healthcare, Practice Management, Clinical Research, Customer Service, Treatment, Employee Benefits, Patient Education, Accounts Receivable, Office Management, Microsoft Office, Strategic Planning, Budgets, Human Resources, Process Scheduler, Management, Accounting, Call Centers
Education
San Joaquin Delta College 1996 — 1999
Associate of Arts (A.A.), Business Administration and Management, General, 3.77
city of Decatur municipal Court June 2013 - Present
West Corporation Revenue Generation November 2012 - June 2013
Gentle, Turner, & Sexton February 2012 - May 2012
AlwaysReddy2Move October 2011 - February 2012
AptalisPharma June 2010 - August 2011
Birmingham School of Law September 2007 - March 2011
Skills
Microsoft Office, Customer Service
Education
Birmingham School of Law 2007 — 2011
Juris Doctorate, Law
University of Montevallo 2003 — 2007
Bachelor of Science (BS), History
West Corporation January 2012 - Present
West Corporation Revenue Generation October 2011 - January 2012
Convergys March 2011 - October 2011
Skills
Customer Service, Customer Satisfaction, Time Management, Customer Experience, Sales, Call Centers, Customer Retention, Training, Microsoft Office, Problem Solving, Communication
Education
Northern Michigan University 2005 — 2009
Bachelor of Science, Entertainment and Sports Promotion
Bay de Noc Community College 2002 — 2005
Associate of Arts, History and Political Science
Ashley Furniture Industries June 2015 - Present
AT&T Cellular World April 2013 - May 2015
Texas Cellular April 2004 - February 2010
West Corporation Revenue Generation July 1996 - April 2001
Skills
Telecommunications, Wireless, Call Center, Cellular Communications, Customer Satisfaction, Direct Sales, Customer Experience, VoIP, Customer Retention, Mobile Devices, Account Management, Sales Management, Retail Sales, Sales, Troubleshooting
Education
The University of Texas at El Paso 1989 — 1990
Home at the Tone Zone February 2012 - Present
West Corporation Revenue Generation May 2001 - May 2012
Enterprise Bank & Trust January 2000 - May 2001
Paper Warehouse September 1998 - January 2000
Beautyco Beauty Supply February 1990 - May 1997
Norman Chiropractic Clinic 1984 - 1996
Skills
Microsoft Office, Retail Banking, Customer Service, Customer Satisfaction, Time Management, Data Entry, Telephone Skills, Outlook, Customer Experience, Sales, Call Centers, Program Management, Management, Training, Microsoft Excel, Public Speaking, Microsoft Word, Research
Education
University of Central Oklahoma 1985 — 1988
Studied Business Administration/Marketing - Fashion Merchandising
Norman High School 1982 — 1984
High School, Basic Studies -Choir
West Mid High School, Norman, OK 1980 — 1982
Basic Studies and Choir
Honey Badger Alternatives January 2014 - January 2015
Ouray County Emergency Medical Services May 2014 - November 2014
Heart & Sleeve Boutique April 2014 - November 2014
ACME Healing Center June 2013 - December 2013
Trail Town Distillery February 2013 - June 2013
West Corporation Revenue Generation October 2010 - June 2011
StarTek October 2009 - April 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Data Entry, Windows, Troubleshooting, Research, Teamwork, Team Building, HIPAA, Telephone Skills, Customer Satisfaction, Call Centers, Spreadsheets, Chair Massage, Windows 7, Sales, Cpr Certified, Swedish, Cash Management, Time Management, CPR Certified
Education
Omaha School of Massage and Healthcare of Herzing University 2011 — 2012
Diploma of Massage Therapy, Massage Therapy/Therapeutic Massage
Metropolitan Community College 2007 — 2012
Photography, Acting, Aquaponics
ConAgra April 2013 - Present
West Corporation Revenue Generation July 2012 - March 2013
West Corporation July 2012 - March 2013
Bellevue Public Schools August 2010 - July 2012
Arby's Restaurant Group August 2009 - December 2010
Arby's Restaurant Group January 2009 - June 2009
Skills
Microsoft Office, Customer Relations, Customer Service, Customer Satisfaction, Money Handling, Deposits, Inventory Management, Organizing, Typing, Diplomacy, Patience, Attention To Detail, Fast Learner, Able To Multi-task, Setting Priorities, Self Starter, Team Leadership, Teamwork, Word, Excel, PowerPoint, English, German, Staff Training, Problem Solving, Supervisory Skills, Supervising, Writing, Microsoft Word, Microsoft Excel, Performance Management, Human Resources, Resume Writing, Team Building, Outlook, Recruiting, Onboarding, Employee Relations, Leadership, PeopleSoft, Organizational..., Training, HRIS, Time Management, Data Entry, Administrative..., Applicant Tracking..., Interviews, Talent Acquisition, Analysis
Education
Bellevue University 2011 — 2012
Bachelor of Science (B.S.), Management of Human Resources
University of Maryland University College 2006 — 2008
English
Embassy Management, LLC February 2014 - Present
Register Tapes Unlimited 2009 - 2010
Spokane Ditch and Cable 2007 - 2008
West Corporation Revenue Generation 2004 - 2007
Skills
Troubleshooting, Routers, Active Directory, Microsoft Office, Networking, Network Administration, Microsoft Exchange, Cisco Routers, TCP/IP protocols, Windows Server, TCP/IP, DHCP, Hardware, IP VPN, LAN-WAN, VLAN, PC building, Motherboards, Peripherals, Switching, Wireless Networking, DNS, Routing, Computer Hardware, Windows 7, Help Desk Support, Network Design, Computer Repair, Group Policy, Catalyst Switches, OSPF, Router Configuration, Laptops, Operating Systems, CompTIA Network+..., Security, Switches, Customer Service, VPN, Network Security, Virtualization
Education
Spokane Community College 2010 — 2012
AAS, Network Design and Adminstration, 3.4
State Farm April 2013 - Present
Independent Contractor August 2010 - April 2013
Konica Minolta Business Solutions U.S.A., Inc. October 2009 - August 2010
BBVA Compass November 2007 - November 2008
Execupay Inc October 2006 - November 2007
Dewied International February 2005 - October 2006
West Corporation Revenue Generation September 2003 - February 2005
Skills
Event Planning, Event Management, Marketing, Customer Service, Advertising, Public Relations, Social Media, Social Networking, Sales, Supervising, Salesforce.com
Education
Northwest Vista College 2002 — 2003
Antonian 1998 — 2000
Hazardous Humor December 2011 - Present
Deep Enterprises July 2009 - Present
West Corporation Revenue Generation August 2008 - April 2009
Harris Arcade and Video January 2007 - July 2008
Skills
Comedy, Stage, Supply Chain Management, Supply Chain, Customer Service, Cross-functional Team..., Inventory Management, Process Improvement, Strategic Planning, Forecasting, Microsoft Office, Continuous Improvement, Product Development, Lean Manufacturing, Management, Project Management, Logistics, Operations Management, Microsoft Excel
Education
El Paso Community College
General Studies
The University of Texas at El Paso
Liberal Arts and Sciences/Liberal Studies
BB&T February 2013 - Present
West Corporation Revenue Generation July 2008 - January 2012
West Corporation July 2008 - January 2012
Skills
Customer Service, Superior Computer Skills, People Skills, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Administration, Software Documentation, Training, Technical Support, Spreadsheets, Team Building, Teamwork, Human Resources, Recruiting, Social Networking, Data Entry, Customer Satisfaction, Customer Retention, Call Centers, Team Leadership, Sales, Access, Payroll, Office Administration, Critical Thinking, Microsoft Office, Time Management, Leadership, Payments, Management, Telephone Skills, Coaching, Office Management, Administrative..., Banking
Education
University of Phoenix 2011 — 2013
Master's degree, Criminal Justice and Corrections, 3.33
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Psychology, 3.08
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Psychology, 3.2
Rocky Mount Middle School July 2013 - Present
Rocky Mount High School June 2013 - Present
Rocky Mount Middle School July 2013 - Present
Luxottica Retail April 2012 - Present
Convergys January 2012 - December 2012
Rocky Mount High School July 2011 - January 2012
West Corporation Revenue Generation September 2010 - February 2011
Skills
Microsoft Excel, Microsoft Office, Cpr Certified, PowerPoint, Micrometer, Gauges, Management, Teaching, Coaching, Coaching Staff, Coaching Baseball, Football, Analysis, Inspection
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.47 GPA
The University of North Carolina 2007 — 2010
Bachelor of Science, Exercise Sports Medicine
IOD Incorporated/College Station Medical Center October 2013 - Present
IOD Incorporated October 2013 - Present
Lone Star Legal Aid December 2009 - June 2013
Bryan Texas Utilities August 2009 - October 2009
West Corporation Revenue Generation May 2007 - July 2009
On-Line Realestate January 2007 - May 2007
Toledo Finance February 2005 - December 2006
S&G Tax Filers December 2000 - April 2006
Skills
Legal Research, Legal Assistance, Westlaw, Document Drafting, Legal Writing, Translation, Appointment Scheduling, Client Intake, Interview Preparation, Litigation, Microsoft Office, Civil Litigation, Courts, Customer Service, Mediation, Microsoft Word, Research, Microsoft Excel, Wills, Family Law, Time Management, Trials, Document Review, Outlook, Bankruptcy, LexisNexis
Education
Blinn College 2010 — 2013
Associate in Applied Science, Legal Assistant/Paralegal
University of Phoenix 2005 — 2006
None, Accounting
Army National Guard August 2012 - Present
West Corporation Revenue Generation September 2003 - June 2005
Skills
Military Logistics, Rifle, Marksmanship, Field Training, Adobe Audition, Garageband, Keynote, First Aid, Marching, FL Studio, Logic Pro, Customer Service, Computer Repair, Video Editing, Audio Editing, Microsoft Office, Audio Engineering, Computer Hardware, Troubleshooting, Social Networking, Inventory Management, Microsoft Word, Microsoft Excel, Video Production, PowerPoint, Leadership, Technical Support, Logistics, Windows 7, Team Leadership, Management, Data Entry, Public Speaking, Outlook, Pro Tools, Social Media, Training
Education
Full Sail University 2012 — 2015
Bachelor's degree, Recording Arts Technology/Technician
Rite of Passage December 2013 - May 2015
Rite of Passage July 2013 - September 2013
Rite of Passage March 2013 - July 2013
Integrity Staffing, Inc. July 2012 - October 2012
West Corporation Revenue Generation May 2012 - June 2012
The Home Depot April 2012 - May 2012
Walmart January 2008 - August 2011
Albertsons April 2006 - October 2006
Pocatello Trab Club August 2006 - August 2006
Mountain West Research April 2005 - October 2005
Skills
Data Entry, Customer Service, Merchandising, Telephone Skills, PowerPoint, Excel, Retail, Teamwork, Sales, Training, Construction, Safety, Conflict Resolution, Order Picking, Packing, Microsoft Excel, Cashiering, Cash Register, Time Management, Research, Recruiting, Event Planning, Employee Training, Social Networking, Customer Satisfaction, Leadership, Public Speaking
Education
University of Nevada-Reno 2013 — 2015
Bachelor of Applied Science (BASc), Psychology, Junior Transfer Student
Kaplan University 2009 — 2012
Associate of Arts and Sciences (A.A.S.), Early Childhood Education
Pocatello High 2004 — 2008
High School Diploma, Building Construction Technology, Japanese, Computer Aided Drafting, etc., Graduated
West Corporation Revenue Generation October 2012 - Present
First Data June 2014 - August 2014
Dhaba inc August 2010 - May 2011
Paul parmar (pegasus blue star) July 2008 - October 2008
Skills
Telecommunications, Call Centers, Account Management, Customer Service, VoIP, Sales, Customer Satisfaction, Team Leadership, Direct Sales, Sales Management, Customer Retention, Customer Experience, B2B, Sales Operations, Management, Telephony, Troubleshooting, Wireless, Team Management, Sales Process, Mobile Devices, Cold Calling, Training, Employee Training
Education
ASU ( Adigeayn state university 2006 — 2012
Bachelor of international business relationship, International Relations and Affairs
Kingsborough Community College 2008 — 2010
Associate's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
"Activ" college of international languages 2000 — 2004
Bachelor of Education (B.Ed.), English Language and Literature, General
Bellevue University
Associate's degree, Cyber/Computer Forensics and Counterterrorism
truschoolsports.com November 2014 - Present
Walmart October 2013 - August 2014
Army National Guard August 2003 - June 2014
Volt Workforce Solutions January 2013 - July 2013
West Corporation Revenue Generation September 2012 - December 2012
Center Partners Inc December 2011 - September 2012
Sykes November 2009 - July 2010
U.S. Department of Veterans Affairs March 2008 - March 2009
Principal Financial Group February 2000 - March 2008
WASHINGTON ARMY NATIONAL GUARD November 1996 - November 2002
Skills
Outstanding Customer..., Human Resources, Leadership, Public Speaking, Microsoft Office 2007, Data Entry, Military, Customer Service, Training, Outlook, Team Building, Recruiting, Microsoft Excel, PowerPoint, Military Experience, Policy, Analysis, Supervisory Skills, Army, Command, Government, Security Clearance, Management, Intelligence Analysis, Military Operations, Organizational..., Interviews, Personnel Management, Time Management, Leadership Development, Conflict Resolution, Change Management, Employee Training, Strategy, Resume Writing, Organizational..., DoD, Sourcing, Employee Relations, Talent Management, Team Leadership, Program Management, Project Management, Troubleshooting, Military Training, Administration, Operations Management, Operational Planning, College Recruiting, Hiring
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Master of Public Administration, Concentration in Nonprofit Management, 3.92
Keller Graduate School of Management of DeVry University 2010 — 2011
Master, Human Resource Management, 4.0
Colorado Technical University 2008 — 2010
B.S. - Bachelor of Science, Business Administration; Healthcare Management, 3.98
Colorado Technical University 2007 — 2008
A.S. - Associate of Science, Business Administration, 3.9
Elmhurst College 1988 — 1990
Shadle Park High School 1982 — 1984
Diploma, High School
Deer Park High School 1980 — 1982
General
Otis Orchards Elementary 1975 — 1978
West Corporation Revenue Generation November 1999 - August 2015
West Interactive December 2012 - April 2015
West Corporation July 2009 - September 2012
West Corporation - WBS Division August 2008 - July 2009
West Corporation February 2004 - August 2008
West Corporation September 2000 - February 2004
Skills
Call Centers, Account Management, Customer Satisfaction, Team Leadership, Telephony, Microsoft Word, Outlook, IVR, Customer Service, PowerPoint, PeopleSoft, Customer Experience, Customer Retention, Vendor Management, Recruiting, Microsoft Office, Workforce Management, Program Management, CRM, Training, Microsoft Excel, Avaya Communication..., Nortel Meridian, People Development, Client Liaison, Salesforce.com, Forecasting, Process Improvement, Avaya, Telecommunications, CMS, Spectrum, Coaching, Employee Relations, Cross-functional Team..., Human Resources, Management, Leadership, Employee Training, SharePoint, Team Building, Troubleshooting, Unified Communications, Performance Management, Operations Management, Outsourcing, Software Documentation, Problem Solving, Key Performance..., Teamwork
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1987 — 1990
Sought Bachelor of Arts, Criminal Justice/Law Enforcement Administration, 3.2
McKinley Senior High School 1983 — 1987
High School Diploma, Basic Skills and Developmental/Remedial Education
Alorica formerly West Corporation March 2014 - Present
Gulf Coast Comm. Janitorial Services LLC November 2011 - Present
West Corporation Revenue Generation February 2013 - March 2014
Modern Janitorial & Service Co. Inc May 2009 - August 2012
Panda Express April 2009 - May 2009
Skills
Computer Proficiency, Learning Quickly, Energetics, Organized Multi-tasker, Self-starter, Communication Skills, Microsoft Office, Microsoft Excel, Microsoft Word, AutoCAD, STAAD, Matlab, Google Chrome, Bing, Sales, Customer Service, Project Management, Public Speaking, Critical Thinking, Telephone Skills, Project Coordination, Project Planning, PowerPoint, Process Scheduler, Team-oriented, Event Planning, Supervisory Skills, Social Media, Time Management, Data Entry, Public Relations, Supervising, Access, Outlook, Customer Satisfaction, Event Management, Leadership, Supervisory Experience, English, Photoshop, Troubleshooting, Training, Windows, Team Building, Civil Engineering
Education
Pensacola State College 2012 — 2019
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
Pensacola State College 2012 — 2019
Auto CAD Foundation
Mapua Institute of Technology 2002 — 2008
Bachelor of Science (BS), Civil Engineering
Angelicum College 1996 — 2002
Allergy, Asthma and Immunology Associates, P.C. December 2009 - Present
IATSE Local 831 January 2004 - Present
Thirty-One Gifts July 2014 - Present
The Nebraska Medical Center November 2004 - August 2009
West Corporation Revenue Generation January 2002 - October 2003
Design Plastics Inc 1991 - 1999
Skills
Hospitals, Nursing, Healthcare Information..., Healthcare, Healthcare Management, BLS, EHR, Health Education, IVIG, Informatics, Wellness, Cpr Certified, Pediatrics, Critical Care, Nutrition, SQIg, specialty injectables, Medical Devices, Immunology, HIPAA, Hereditary Angioedema..., EMR
Education
University of Nebraska Medical Center 2010 — 2015
Bachelor’s Degree, RN to BSN
Metropolitan Community College 2005 — 2009
Associates of Science Nursing (ASN), Registered Nurse, 3.8
Metropolitan Community College 1998 — 2002
Associate of Science (A.S.), Management Information Systems
College of St Mary 1999 — 2000
Nursing
University of Nebraska at Omaha 1995 — 1997
Computer Science
Capitol Beauty School 1987 — 1988
Licensed Cosmetologist
Clinical Refrence Laboratory Inside Sales ConsultantAmerican Tex-Chem CorporationJanuary 2012 - October 2013
Westwood College January 2008 - January 2010
Nordstrom 2010 - 2010
Personnel Concepts 2010 - 2010
Service Magic, Inc. 2010 - 2010
West Corporation Revenue Generation 2008 - 2009
AT&T 2008 - 2009
Cox Communications 2008 - 2008
Dell 2006 - 2008
Chase 2004 - 2006
Skills
World Class Customer..., Customer Retention, Account Management, New Business Development, Sales, Cold Calling, Communication, Marketing Strategy, Sales Management, Team Building, Management, Negotiation, Customer Service, Data Entry, Training, Marketing
Education
Rose State College
Business
University of Oklahoma
Business Administration and Management, General
Westwood College
Business Administration
American Water April 2013 - Present
Lake Williamson Christian Center 2011 - April 2013
West Corporation Revenue Generation January 2007 - July 2010
Fountain Engineering July 2007 - November 2007
Skills
Account Management, Customer Service, Microsoft Office, Customer Retention, Microsoft Word, Customer Satisfaction, Market Research
Education
Alabama Southern Community College 1998 — 2000
Associate of Science (A.S.), Instrumentation Technology/Technician
faith christian academy 1996 — 1997
High School Diploma
Very happily retired. December 2012 - Present
West Corporation Revenue Generation November 2012 - December 2012
IBM – Global Services August 1996 - January 2006
Lucent Technologies January 1980 - July 1996
Western Electric/AT&T/Lucent Technologies, Inc January 1980 - July 1996
Western Electric January 1980 - January 1985
Skills
Service Delivery, Unix, Disaster Recovery, Information Technology, IT Management, Computer Security, Technical Support, Hardware, Data Center, Information Security, Software Installation, IT Service Management, Program Management, Outsourcing, IT Operations, Network Architecture, Governance, System Deployment, Virtualization, Incident Management
Education
San Francisco State University 1971 — 1975
BA, Educational Psychology
Antelope Valley College 1969 — 1971
AA, Psychology
U.S. HealthWorks 2011 - 2012
West Corporation Revenue Generation October 2010 - October 2011
Skills
Microsoft Office, Typing, Customer Service, Medical Terminology, Phlebotomy, Appointment Scheduling, Telephone, Communication, Inventory, Autoclave, Laboratory, 10 Key, Cpr Certified, First Aid, HIV prevention, Vaccinations, Internet Explorer, Filing, Urinalysis, Drug Testing, Capillary Puncture, X-ray, Short Sales, REO, Deed in Lieu, Irrigation, Surgical Assisting, Surgical Instruments, Medical Assisting, Medical Coding
Education
Carrington College-Spokane 2011 — 2012
Technical Diploma, Medical/Clinical Assistant
Q Wireless Solutions December 2011 - Present
United Site Services February 2010 - December 2011
West Corporation Revenue Generation December 2008 - January 2010
Skills
Account Management, Sales Management, Sales, Wholesale, Customer Service, Marketing Strategy, Negotiation, Trade Shows, Direct Sales, Retail, B2B, Selling, Sales Operations, Mobile Devices, Management
Education
Truckee Meadows Community College 2009 — 2011
Marketing/Marketing Management, General
West Corporation February 2014 - Present
West Corporation January 2010 - February 2014
West Corporation Revenue Generation April 2007 - December 2009
Walmart June 2005 - April 2007
Walmart October 2002 - May 2005
The Architectural Partnership 1998 - 1999
Skills
IVR, Customer Experience, Call Centers, Account Management, Workforce Management, Process Improvement, Troubleshooting, Telecommunications, Customer Satisfaction, Customer Retention, Vendor Management, Sales Operations, Business Analysis, Telephony, Unified Communications, VoIP, Avaya, Analytics, Contact Centers, Outsourcing, Call Center, CRM, Employee Training, Client Education
Education
Doane College 1999 — 2001
Bachelor of Arts in Business Administration, Marketing
Southeast Community College, Lincoln NE
Buna ISD September 2014 - Present
West Orange-Cove CISD October 2007 - September 2014
West Corporation Revenue Generation July 2003 - October 2007
Skills
DHCP, DNS, Active Directory, VMware, Cisco Technologies, Windows Server, Cisco Wireless, Cisco Routers, Windows XP Pro, Windows Vista, Windows 7, Microsoft Windows 8, Microsoft Exchange, WSUS, Group Policy, Network Administration, Backup Exec, Wireless Networking, Servers, CompTIA A+ Certification, Cisco Firewall Security, Microsoft Office, Cisco Routing &..., WDS, Microsoft Server..., Dameware, Google Apps, RADIUS, iPad, iOS, 2008 R2
Education
Lamar Institute of Technology 2000 — 2003
Associate's degree, Computer Networking and Troubleshooting
Frontier Communications May 2004 - Present
Frontier Communications May 2004 - Present
West Corporation Revenue Generation 2002 - 2004
West Corporation Revenue Generation September 1999 - May 2002
Skills
Customer Satisfaction, Quality Assurance, Call Center, Telecommunications, Telephony, Call Centers, Workforce Management, Troubleshooting, Management, Customer Retention, Sales, Leadership, Coaching, Customer Experience, Customer Service, Team Leadership, Process Improvement, Problem Solving, Communication
Education
Portland Community College 2011 — 2015
Associate of Arts (A.A.), General Studies, GPA 3.89
West Interactive October 2014 - Present
West Corporation March 2014 - October 2014
West Corporation July 2013 - March 2014
West Corporation Revenue Generation May 2010 - March 2012
Acts of the Word May 2005 - November 2009
Corporate Mirror January 2000 - August 2003
Skills
Database Design, Microsoft SQL Server, Business Intelligence, Databases, SharePoint, Database Administration, Web Development, JavaScript, MySQL, Microsoft Office, Microsoft Exchange, ColdFusion, Cisco Routers, HTML, jQuery, PHP, Powershell, SharePoint Designer, Service Desk, Advanced CSS, jQuery UI, Juniper Switches, Perl Script, PhpMyAdmin, Training, Perl, Customer Service, Investment Management, Coldfusion Framework, HP Asset Manager, HP Connect-IT, CA Network System..., CA Service Desk, PostgreSQL, Data Analysis, Python, Regular Expressions, Django, MVC Architecture, Business Process...
Education
University of Phoenix 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Data Modeling/Warehousing and Database Administration
Metropolitan Community College 2011 — 2014
AS, Data Modeling/Warehousing and Database Administration, 3.5
West Corporation October 2011 - Present
Caring About People Inc. January 2011 - Present
Universal Nursing Services March 2004 - Present
West Corporation Revenue Generation June 2004 - June 2006
West Corporation August 1998 - January 2000
TRM Consulting 1997 - 1998
Global Crossings 1989 - 1996
Skills
Call Center, Employee Relations, Recruiting, Leadership, Human Resources, Process Improvement, Management, Interviews, Deferred Compensation, Event Planning, Team Building, Customer Service, Performance Management, Applicant Tracking..., College Recruiting, Policy, Coaching, Onboarding, Customer Retention, Talent Acquisition, Temporary Staffing, Internet Recruiting, Leadership Development, Training, Call Centers, Time Management, Employee Training, Program Management, Employee Engagement, Temporary Placement, Conflict Resolution, Healthcare, Organizational..., New Hire Orientations, Workforce Planning, Cold Calling, Staff Development, Talent Management, Marketing, Sourcing, Technical Recruiting, Employee Benefits, Benefits Administration, Hiring, Personnel Management, HRIS, Resume Writing, FMLA, Staffing Services, Analysis
Education
Ashford University 2009 — 2011
Masters, Health Care Administration, 3.8
Palo Alto College 2004 — 2004
Certification, Certified Nurse Assitant
Johnson & Wales University 1984 — 1989
Bachelors, Marketing
Minneapolis Parks & Recreation June 2013 - May 2015
West Corporation Revenue Generation July 2012 - December 2012
West Corporation Revenue Generation May 2012 - July 2012
Jimmy John's October 2010 - June 2012
University of Nebraska-Lincoln October 2009 - May 2010
Hayes & Associates, L.L.C. June 2006 - August 2008
Skills
Digital Photography, Film Photography, Video Editing, Photoshop, Portrait Photography, Photography, Image Editing, Photojournalism, Mac, Lightroom, Adobe Creative Suite, Final Cut Pro, Videography, OS X, Social Media Marketing
Education
Minneapolis College of Art and Design 2013 — 2016
Bachelor's degree, Photography
Metropolitan Community College 2010 — 2012
Commercial Photography
University of Nebraska-Lincoln 2009 — 2010
Lakeside Biomedical LLC April 2015 - Present
Cleveland Clinic March 2015 - Present
Nuvo Surgical May 2013 - March 2015
West Corporation Revenue Generation May 2004 - June 2012
Skills
Customer Satisfaction, Troubleshooting, Technical Support, Team Leadership, Customer Service, Training, Management, Biomedical Electronics, Networking, Medical Devices, Electronics Repair, Biomedical Devices, Human Anatomy, Team-oriented, Employee Training, Business Communications, Office 2010, Operations Management, Digital Electronics, Medical Terminology, Soldering, Equipment Installation, Service Management, Field Installation, Field Service, Microsoft Office 2010, Process Scheduler, Biomedical Sciences, Analog Circuits, Hydraulics, Surgical Technology, Product Certification, Scheduling Management, Field Supervision, Front Line Management, Delegate Management, Technology Solutions, Human Physiology, Travel Arrangements, Business Travel, Organization &..., Microsoft Office, Leadership, Process Improvement, Team Building
Education
Erie Institute of Technology Inc 2011 — 2013
Associate's degree, Biomedical Equipment Technology, 3.35
Mercyhurst College 2004 — 2006
Business, Management, Marketing, and Related Support Services
Target November 2012 - December 2012
West Corporation Revenue Generation May 2010 - August 2012
SMG February 2006 - February 2012
iQor June 2009 - August 2009
Community Access Inc February 2008 - March 2009
Walmart October 2005 - October 2007
Skills
Typing Speed: 230 Words..., •Accounting Software..., •Database Software..., •Data Entry Terminal..., •EMail Software..., •Graphics or Drawing..., •Internet Browser..., •Peripheral Devices..., •Personal Computers, •Presentation Software..., •Spreadsheet Software...
Education
Lamar State College-Port Arthur 2010 — 2012
Dillard University 2005 — 2006
HDorn Enterprise January 2013 - Present
Worldwide Employment & Background Screening January 2013 - Present
West Corporation Revenue Generation September 2011 - Present
Self-employed 2000 - Present
Skills
Editing, History, Customer Service, Sales, Account Management, B2B, Microsoft Office, Sales Management, Sales Operations, Team Leadership, Training, Microsoft Word, Microsoft Excel, Social Media, Direct Sales, Customer Satisfaction, PowerPoint, Management, New Business Development, Team Building, Marketing
Education
Milwaukee Area Technical College
Liberal Arts, English Language and Literature/Letters
Fox Valley Technical College
Culinary Arts, Food Science
Alabama Youth & College Division NAACP 2011 - Present
Talladega Health and Rehab 2008 - Present
West Corporation Revenue Generation 2009 - 2010
Skills
Call Center, Customer Satisfaction, Telecommunications, Customer Service, Team Leadership, Customer Experience, Microsoft Word, PowerPoint, Leadership, Retail
Education
Alabama Agricultural and Mechanical University 2007 — 2013
Bachelor of Arts (B.A.), Radio and Television Broadcasting Technology
US Army September 2011 - February 2013
US Army August 2005 - February 2010
Union Pacific Railroad April 2005 - August 2005
Cox Communications February 2002 - April 2005
West Corporation Revenue Generation 1999 - 2002
US Army July 1993 - March 1998
Skills
Interpersonal Skill, Report Writing, Computer Repair, Typing, Interrogation, Source Operations, Certified Trainer, Training Delivery, Customer Interaction
Education
American Military University 2012 — 2016
Bachelor of Science (BS), Space Studies
Cochise College 2005 — 2012
Associate's degree, Military Intelligence, Command Control and Information Operations, 3.75
West Corporation Revenue Generation September 2012 - Present
Alorica August 2012 - Present
Bama Frozen Dough February 2002 - August 2005
Whirlpool September 2001 - February 2002
Texaco November 1996 - September 2001
Skills
Microsoft Office, Network Security, Database Design, Teamwork, Application Development, Windows, Crystal Reports, Access, System Administration, Networking, Marketing Strategy, Social Media Marketing, Leadership, Customer Service, Software Development
Education
University of Phoenix 2007 — 2014
Master, Information Systems
University of Phoenix 2007 — 2011
Bachelor's of Science in Information Technology, Information Systems Security
CSG International August 2015 - Present
West Interactive January 2015 - August 2015
West Interactive April 2010 - January 2015
West Corporation Revenue Generation April 2009 - April 2010
ADT February 2007 - March 2009
Skills
Call Center, Account Management, Customer Experience, Customer Satisfaction, CRM, SMS, IVR, Telecommunications, Customer Service, Project Management, Telephony, VoIP, B2B, Innovation, Vendor Management, Process Improvement, Call Centers, Solution Selling, Product Management, Salesforce.com, Sales Process, Sales Operations, Direct Sales, SaaS, Unified Communications, Selling, Lead Generation, Outsourcing, Networking, Sales Presentations, New Business Development, Cold Calling, Customer Retention, Program Management
Education
University of Nebraska at Omaha 2011 — 2014
Bachelors of Science, Public Relations/Image Management
Metropolitan Community College 2006 — 2011
Associate's degree, Business Administration and Management, General
Kohl's Department Stores June 2014 - Present
Little Luxuries August 2012 - May 2014
West Corporation Revenue Generation May 2013 - August 2013
West Corporation Revenue Generation May 2012 - August 2012
Gymboree June 2009 - May 2011
Skills
Microsoft Excel, Microsoft Office, Analytical Skills, Consumer Package Goods, Customer Service, Visual Merchandising, Retail Sales, Business Analysis, Retail, Time Management, PowerPoint, Microsoft Word, Teamwork, Analytics
Education
University of Wisconsin-Madison 2011 — 2014
Bachelor of Arts (BA), Economics
Universidad de Salamanca 2011 — 2011
Spanish Language and Literature
West Corporation Revenue Generation
Skills
Call Centers, Technical Support, Troubleshooting, Customer Satisfaction, Telecommunications, Customer Experience, Computer Hardware, Customer Service, Windows 7, Active Directory, Customer Retention, Telephony
Education
Nova Southeastern University 2012 — 2014
Master's degree, Accounting
University of North Florida - College of Business Administration 2007 — 2011
Bachelor of Science (B.S.), Business/Commerce, General
West Corporation Revenue Generation August 1999 - Present
Skills
Cold Calling, Medical Devices, Sales Operations, Team Building, Solution Selling, Lead Generation, Key Account Development, Microsoft Office, Training, B2B, Selling, Customer Service, Coaching, Product Launch, Trade Shows, Market Development, Sales, Sales Process, Account Management, Marketing, New Business Development, Sales Presentations, Healthcare, Commercialization, Negotiation, Direct Sales
Education
University of Phoenix 2007 — 2009
BSB/M, Business Management
West Corporation Revenue Generation August 2010 - April 2011
interior garden services October 2011 - 2011
Huntsville Hospital January 2008 - February 2010
Skills
Agriculture, Horticulture, Agribusiness, Agronomy, Sustainable Agriculture, Gardening, Landscaping, Microsoft Office, Microsoft Excel, Microsoft Word, Research, Typing, Hair Care, Hair Cutting, Hair Extensions, Hair Straightening, Long Hair, Hair, Botany, PowerPoint, Cashiering, Managing Agents
Education
City Colleges of Chicago-Harry S Truman College 2011 — 2013
Cosmetology, Barber/Styling, and Nail Instructor
Alabama Agricultural and Mechanical University 2005 — 2010
Bachelor of Applied Science (B.A.Sc.), Horticultural Science
Pink's Pizza May 2013 - Present
West Corporation Revenue Generation July 2012 - January 2013
Downtown Design Services, Inc. June 2012 - August 2012
Skills
Computer Maintenance, Customer Service, Teamwork, Editing, Typing, Billing Systems
Education
Texas A&M University
BS, Agricultural Systems Management
Union Pacific Railroad September 2014 - Present
Union Pacific Railroad March 2013 - September 2014
Right Management May 2011 - December 2012
West Corporation January 2006 - May 2011
West Corporation Revenue Generation November 2004 - January 2006
Skills
Customer Relations, Promotions, Analysis, Marketing Management, Account Management, Project Planning, Organizational..., Outplacement, Redeployment, Talent Assessment, Employee Engagement, Organizational..., Entrepreneurship, Consultative Selling, Sales Support, International Project..., Project Management, Salesforce.com, CRM software, Event Planning, Event Management, Microsoft Office, Excel, Adobe Acrobat, Microsoft Excel, CRM, Customer Service, Talent Management, Sales Operations, Program Management, Process Improvement, Management, Leadership, Human Resources, Call Centers, Selling, Software Documentation, Sales, Leadership Development
Education
Peru State College 2010 — 2012
MBA, Organizational Management and Entreprenurial Development
University of Nebraska at Omaha 1998 — 2002
BASA, Studio Arts/History
Millard North High School 1994 — 1997
West Corporation Revenue Generation May 2008 - Present
Elwood/TRI Staffing October 2003 - January 2008
Skills
Human Resources, Hiring, New Hire Orientations, Cold Calling, Screening Resumes, Screening
Education
Alabama Agricultural and Mechanical University 1985 — 1990
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Alabama Agricultural and Mechanical University 1985 — 1989
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Huntsville Hospital 2008 - Present
Huntsville Hospital 2008 - 2014
West Corporation Revenue Generation May 2006 - February 2007
Skills
PowerPoint, Healthcare, Employee Training, Medical Terminology, Cpr Certified, Critical Thinking, Microsoft Office, Data Entry, Customer Service, Data Analysis, Leadership, BLS, Research, HIPAA, Time Management, Outlook, Healthcare Information..., Telephone Skills, Software Documentation, Patient Safety, Teamwork, Public Speaking, Vital Signs, Training
Education
Strayer University (VA) 2012 — 2014
Master of Business Administration (MBA), Purchasing, Procurement/Acquisitions and Contracts Management
University of Alabama in Huntsville 2005 — 2010
Bachelor of Arts (B.A.), Psychology
Lion's Share June 2013 - Present
Redstone Federal Credit Union 2011 - June 2013
Redstone Federal Credit Union 2009 - 2011
Lion's Share 2008 - 2009
West Corporation Revenue Generation 2007 - 2008
Skills
Retirement Planning, Employee Benefits, Underwriting, Personal Financial..., Budgets, Loans, Customer Service, Banking, Credit, Cross Selling, Mortgage Lending, Credit Analysis, Loan Origination, Outlook, Microsoft Excel, Microsoft Office, Small Business Lending, Sales, PowerPoint, Microsoft Word, Marketing, Mortgage Banking, Insurance
Education
University of North Alabama 2003 — 2007
Bachelor of Business Administration (BBA), Marketing, Dean's List
Arab High
National Indemnity Company May 2015 - Present
BKD CPAs & Advisors January 2013 - April 2015
West Corporation Revenue Generation May 2012 - December 2012
University of Nebraska at Omaha May 2011 - December 2012
Verizon Wireless March 2010 - August 2011
Verizon Wireless July 2007 - May 2008
Skills
Accounting, Microsoft Excel, QuickBooks, Tax Preparation, Microsoft Office, Tax, Microsoft Word, Internal Controls, Outlook, State Tax, Corporate Tax, Partnership Taxation, Personal Income Tax..., Multi-state tax returns, Community Bank return..., Tax Research, RIA Checkpoint Research, BNA Tax Research, Property & Casualty..., Insurance taxation, Corptax
Education
University of Nebraska at Omaha 2011 — 2012
Bachelor of Science (BS), Accounting
Chadron State College 2004 — 2006
Bachelor of Applied Arts, Legal Studies
Dolan Foster Enterprises November 2009 - Present
Macy's October 2011 - January 2012
West Corporation Revenue Generation April 2006 - July 2007
Skills
Customer Service, Retail, Management, Microsoft Word, Microsoft Excel, PowerPoint, Personal Development, Money, Data Entry, Troubleshooting, Training
Education
Chabot College 2009 — 2013
Pensacola Junior College 2007 — 2008
Palafox Computers October 2012 - Present
Computer Guy November 2008 - Present
West Corporation Revenue Generation September 2001 - November 2005
DHL 2001 - 2003
University of West Florida April 1999 - December 2002
Skills
Computer Hardware, Computer Science, Computer Repair, Computer Security, Computers, Computer Maintenance, Administrative..., Electronics, Plumbing, Painting, Microsoft Office 2007, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Windows Vista, iPhone, iPhone Application..., Google Apps, Android, Android SDK, Alto Saxophone, Musicians, Leadership, Active Directory, Servers, Software Installation, Operating Systems, Hardware, Network Security, Networking, Printers, Windows 7, Troubleshooting, Technical Support, Antivirus, Outlook, System Administration, Customer Service, Mac, Wireless Networking, PowerPoint, Training, Social Networking, HTML, Laptops, Workstations, Ubuntu, Windows XP, Office Management
Education
ITT Technical Institute-Houston North 2009 — 2011
University of West Florida 2007 — 2008
Woodham High School 1995 — 1997
Diploma
Parsons House on Eagle Run October 2014 - Present
BH Media Group, Inc. November 2012 - November 2013
Hayneedle May 2012 - August 2012
West Corporation Revenue Generation May 2011 - August 2011
Skills
Accounting, Communication, Solid computer skills, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Outlook, Access, Oracle, Mathematics, Variance Analysis, Journal Entries
Education
University of Nebraska-Lincoln 2008 — 2012
Bachelor of Business Administration (BBA), Accounting, 3.5
Marian High School 2004 — 2008
High School Diploma, 3.7
Waffle House June 2004 - September 2014
Sprint Nextel August 2001 - April 2002
West Corporation Revenue Generation September 1999 - July 2001
Skills
Servsafe certified, Customer Service, Team Building, Team Leadership, Profit and Loss..., Operating Budgets, Problem Solving, Policies and Procedures, Sales, Operations Management, Inventory Management, Sales Motivation, Budgets, Forecasting, Restaurant Management, Recruiting
Education
Florida State University 1999 — 2003
Bachelor of Science (B.S.), Finance, General
University of West Florida 1998 — 1999
Associate of Arts (AA), Business
Waffle House University
ALLSTATE INSURANCE COMPANY May 2011 - Present
West Corporation Revenue Generation December 2009 - Present
PARKSMART October 2009 - December 2009
Cardinal Staffing Services June 2006 - February 2009
WALBRIDGE MARKET March 2003 - June 2005
SPARTAN STORES, INC./FOOD TOWN January 1997 - March 2003
Skills
Employee Relations, Applicant Tracking..., Recruiting, New Hire Orientations, Interviews, Time Management, Payroll, Human Resources, Training, Personnel Management
Education
Siena Heights University
Bachelor, Business Administration
Siena Heights University
Bachelor, Business Administration
Digital-X Media & Design LLC January 2010 - Present
Convergys September 2011 - February 2012
The North Face September 2011 - February 2012
West Corporation Revenue Generation October 2009 - February 2010
Macy’s December 2006 - March 2008
Elite Signs & Banners September 2005 - August 2006
Skills
Graphic Design, Game Design, Animation, Motion Graphics, Logo Design, Photoshop, Web Design, Graphics, Video Editing, Adobe Creative Suite, After Effects, 3D Studio Max, Premiere, Dreamweaver, Illustrator, InDesign, 3D, Modeling, 3D Modeling, Multimedia, Video Production, Illustration, Unity3D, Adobe Fireworks, Customer Service, Game Development, Storyboarding, Texturing, Lighting, Character Animation, Computer Animation, Brochures, Art Direction, Video Games, Digital Illustration, Layout, Typography, Photography, Image Manipulation, Mac, Image Editing, Digital Photography, Creative Direction, Public Speaking, Social Media Marketing
Education
ITT Technical Institute 2008 — 2011
Graduate, Animation, Interactive Technology, Video Graphics and Special Effects
ITT Technical Institute 2005 — 2011
Bachelors of Science, Game and Interactive Media Design
ITT Technical Institute-Green Bay 2005 — 2011
Bachelor of Applied Science (B.A.Sc.), Digital Arts
Self-employed January 2013 - Present
West Corporation Revenue Generation January 2007 - Present
Isis Parenting April 2013 - January 2014
Alorica April 2013 - April 2013
A-Plus Mortgage April 2007 - August 2008
First Horizon Home Loans June 2005 - July 2006
Skills
Customer Service, Leadership, Team Building, Public Speaking, Training, Strategic Planning, Team Leadership, Social Networking, Sales, Social Media, Coaching, Microsoft Office, Management, PowerPoint, Event Planning, Marketing Strategy, Advertising, Microsoft Word, Negotiation, Microsoft Excel, Outlook, Data Entry, Call Centers, Facebook, Healthcare, Small Business
Education
Xinnix Mortgage Acadamy 2003 — 2003
Certificate In Sales and Mortgage Training
University of South Carolina-Columbia 1994 — 1998
Bachelor of Science (BS), Biology
Allendale Fairfax High School 1990 — 1994
High School, General Studies
IBM June 2013 - Present
Waters & Associates September 2012 - June 2013
University of Nebraska at Omaha August 2011 - May 2013
Kohl's Department Stores February 2008 - September 2012
West Corporation Revenue Generation August 2010 - February 2011
Skills
Computer Proficiency, Customer Service, Writing, Training, Public Speaking, Teaching, Time Management, E-Learning, Teamwork, PowerPoint, Microsoft Office, Microsoft Word, Research, Social Media, Coaching, Staff Development, Team Building, Organizational..., Leadership
Education
University of Nebraska at Omaha 2011 — 2013
Master's degree, Communication, General
University of Nebraska at Omaha 2011 — 2013
Certificate, Workforce Development and Training
University of Nebraska at Omaha 2007 — 2011
Bachelor of Arts (B.A.), Speech Communication
Star Business Solutions December 2013 - Present
Hire Velocity August 2011 - June 2013
West Corporation Revenue Generation 2012 - 2013
The Home Depot April 2010 - June 2011
Central Garden and Pet November 2009 - April 2010
RYLA Inc. February 2008 - November 2009
Skills
Recruiting, Technical Recruiting, Employee Relations, Applicant Tracking..., Talent Acquisition, Screening Resumes, Screening, Sourcing, Onboarding, Human Resources, Management, Talent Management, Interviews, Internet Recruiting
Education
Oral Roberts University
Psychology
Tegra Medical November 2014 - Present
Concord Foods July 2014 - October 2014
Sekisui Diagnostics, LLC September 2010 - January 2013
Icelandic USA August 2006 - April 2010
Icelandic USA February 2007 - October 2008
Icelandic USA August 2006 - February 2007
West Corporation Revenue Generation February 2005 - May 2006
Skills
GMP, Quality System, CAPA, Sop, FDA, Validation, GLP, ISO 13485, Biotechnology, Medical Devices, HACCP, Quality Auditing, Testing, Quality Assurance, 21 CFR Part 11, Quality Control, Change Control, Data Entry, Data Analysis, Batch Records, Product Specification, Labels
Education
ECPI College of Technology 2008 — 2010
Associate of Arts and Sciences (AAS), Medical Administration
West Corporation Revenue Generation June 2012 - June 2014
Bell Supply Company November 2011 - April 2012
West Asset Management December 2004 - November 2011
Skills
Recruiting, Job Descriptions, Team Building, Talent Management, Training, Interviews, Employee Relations, Sourcing, Benefits Administration, Leadership Development, Employee Benefits, FMLA, Management, Hiring, Talent Acquisition, PeopleSoft, Call Centers, Policy, Onboarding, Applicant Tracking..., Human Resources, Employee Training, HRIS, Time Management, College Recruiting, HR Policies, Performance Management, Coaching, Succession Planning, Deferred Compensation, Personnel Management, Workforce Planning, Employee Engagement, Payroll, New Hire Orientations
Education
Texas A&M University-Commerce
Business Administration
Grayson County College
Business & Management
ITT Technical Institute November 2013 - Present
AMETEK April 2013 - September 2013
Virginia College January 2012 - January 2013
Tulsa Corps Center/ Rescare August 2009 - January 2012
West Corporation Revenue Generation October 2005 - July 2009
Skills
Administrative Support, Customer-focused Service, Database Entry, Scheduling Management, Telephone Skills, Microsoft Office, Planning & Execution of..., Travel Arrangements, Office Management, Problem Solving, Multi-tasked, Spreadsheets, Reports, Administrative..., Databases, Human Resources, New Hire Orientations, Invoicing, Office Equipment, Payroll, Lotus Notes, Benefits Administration, Hiring, Employee Relations, Confidentiality, Administrative..., Fax, Interviews, Records Management, Screening
Education
Virginia College Online 2012 — 2014
Associate's degree, Human Resources Management and Services
Tulsa Technology Center-Peoria Campus 2003 — 2004
Early Childhood Development, Director and Lead Teacher
Bild Industries Inc June 2015 - July 2015
WinCo Foods November 2014 - June 2015
Accurate Molded Plastics Inc July 2014 - September 2014
Securitas February 2014 - April 2014
Sunshine Minting INC July 2013 - December 2013
Center Partners September 2012 - November 2012
Silverwood Theme Park May 2012 - October 2012
AES April 2012 - July 2012
ResCare January 2012 - March 2012
West Corporation Revenue Generation September 2011 - December 2011
Skills
Home Care, Nursing, Direct Patient Care, Healthcare, Wound Care, Elder Care, Warehousing, Assembler, Manufacturing, Sales, Customer Service, Cashiering, Security, Teamwork, Customer Satisfaction, Microsoft Excel, Microsoft Office, First Aid, Windows, Team Leadership, Data Entry, Inventory Control, Shipping, Inventory Management, Microsoft Word, Leadership, Telephone Skills, Retail
Education
cr england 2014 — 2014
training, CDL Class A
North Idaho College 2010 — 2011
Associate's Degree, Criminal Justice and Corrections
alacca christian academy 1996 — 2008
high school, ged
Casepro Inc. June 2011 - March 2014
Accountemps (Casepro, Inc) January 2011 - June 2011
USAA February 2010 - September 2010
West Corporation Revenue Generation November 2008 - April 2009
Eye Care Centers of America November 2008 - March 2009
Execupay October 2007 - November 2008
Eye Care Centers of America,Inc. 2001 - 2007
Taco Cabana May 1999 - April 2001
FPA Gonzaba Medical Group, Inc. December 1997 - April 1999
Automatic Data Processing - Employer Services September 1995 - December 1997
Skills
Payroll, PeopleSoft, Employee Relations, Microsoft Office, HRIS, Recruiting, Training, ADP Payroll, Succession Planning, Interviews, Talent Management, Management, Process Improvement, Employee Training, Organizational..., Change Management, Customer Service, Benefits Administration, Account Management, Team Building, Leadership, Employee Benefits, Performance Management, Human Resources, Deferred Compensation, Onboarding, Talent Acquisition, FMLA, Employee Engagement, Ceridian, New Hire Orientations, Applicant Tracking..., Coaching, HR Policies, Tax, Hiring, Leadership Development, Microsoft Excel, Time Management
Education
Roosevelt High School
Diploma, Academic
San Antonio College
33 Hours towards BA, Computer Science
Grand Rounds, Inc. March 2015 - Present
WellPoint August 2012 - January 2015
Grand Rounds, Inc. 2015 - 2015
Grand Rounds, Inc. 2015 - 2015
Wells Fargo February 2011 - August 2012
West Corporation Revenue Generation March 2010 - February 2011
Skills
Call Center, Account Management, Banking, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Employee Benefits, Insurance, Management, Microsoft Excel, Microsoft Office, Outlook, Sales, Team Leadership, Technical Support, Training, Troubleshooting, Windows 7, Process Improvement, Business Analysis, Access, CRM
Education
Truckee Meadows Community College 2009 — 2010
N/A, Information Technology
Cascade college Portland oregon 2008 — 2009
Hampton Veterans Affairs Medical Center December 2012 - Present
Hampton Veterans Affairs Medical Center December 2011 - December 2012
West Corporation Revenue Generation November 2005 - March 2011
West Corporation November 2004 - November 2005
US Navy September 1997 - January 2002
Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Project Management, Program Management, Recruiting, Social Networking, Sales, Data Analysis, Fundraising, Outlook, Analysis, Training, Team Leadership, Troubleshooting, Budgets, Human Resources, Time Management, Networking, Quality Assurance, Project Planning, Logistics, Leadership, Security Clearance, Data Entry, Access, Team Building, Military Operations, Process Scheduler, Management, System Administration, Administration, Inventory Management, Customer Satisfaction, Technical Support, Government, Employee Training, Policy, Event Planning, Public Speaking, Cooking, Blogging, Customer Support, Research, Windows, Intelligence Analysis, Critical Thinking
Education
Stratford University 2012 — 2015
Hospitality Management
Centura College-Newport News 2002 — 2003
Technical Diploma, Computer Network Administrator
Drake Manufacturing Services Co. August 2015 - Present
Thomas Erie Inc June 2015 - August 2015
Ameridrives International February 2014 - October 2014
Rapid Mold Solutions, Inc. February 2013 - February 2014
Geometric Design and Technology 2011 - 2012
Viking Plastics 2007 - 2010
West Corporation Revenue Generation 2003 - 2006
Skills
Root Cause Analysis, Quality System, Continuous Improvement, CMM, Quality Control, Quality Assurance, ISO, Quality Management, Plastics, Supplier Quality, Microsoft Excel, VBA, GD&T, Quality Auditing, Metrology, Microsoft Office, TS16949, Product Quality, 5S, Microsoft Word, Blueprint Reading, Supervisory Skills, Six Sigma, Calibration, Injection Molding, Minitab, Iso 9000, Lean Manufacturing, TQM, SPC, PPAP, FMEA, APQP, Manufacturing, CMM Programmer (Zeiss..., CMM Programmer (PC-Dmis), OGP (Measure X /..., KeyCADD / AutoCADD, Hand gage calibration
Education
University of Phoenix 2009 — 2011
Accounting and Business/Management
Union City High School 1997 — 2000
Mechanical Drafting and Mechanical Drafting CAD/CADD
Navy Federal Credit Union January 2013 - Present
West Corporation Revenue Generation October 2010 - January 2013
Law Office of Robert S. Toale February 2009 - June 2010
Jefferson Parish Sheriff's Office November 2006 - January 2008
Skills
Call Center, Customer Satisfaction, Customer Service, Telecommunications, Troubleshooting, Customer Retention, Avaya, Customer Experience, Technical Support, Data Entry, Telemarketing, Fax, Call Centers, Public Speaking, Microsoft Office
Education
University of West Florida 2013 — 2017
Communication, Journalism, and Related Programs
Dillard University 2003 — 2005
John Ehret High School 1999 — 2003
Diploma
West Corporation Revenue Generation March 1999 - Present
Skills
Sales, Account Management, Management, Training, Coaching, Call Centers, Customer Service, Customer Satisfaction, Process Improvement, Team Leadership, Sales Operations, Team Building, Sales Management, Leadership, Salesforce.com, Sales Process, B2B, Employee Training, Sports Coaching, Cross-functional Team..., Retail, Hiring, Forecasting, Lead Generation, Market Research, Teamwork, Building Relationships, Direct Sales, New Business Development, Solution Selling, Customer Retention
Education
Rasmussen College 2012 — 2014
Associate's degree, Business Administration and Management, General
Rasmussen College-Wisconsin 2012 — 2014
Associate of Applied Science (A.S.), Business Management, 3.63
The Salvation Army January 2014 - Present
Express Employment Professionals November 2013 - January 2014
West Corporation Revenue Generation August 2007 - June 2012
West Corporation Revenue Generation February 2004 - August 2007
West Corporation Revenue Generation July 2003 - February 2004
West Corporation / Dakotah Direct November 1999 - July 2003
Skills
Onboarding, Microsoft Office, Human Resources, Employee Relations, Employee Benefits, New Hire Orientations, Screening Resumes, Background Checks, Benefits Administration, Compensation & Benefits, Workers Compensation, Outlook, Recruiting, HR Policies, Management, Applicant Tracking..., Change Management, HRIS, FMLA, ADA Compliance, Administration, HR Trainings, Leadership, Job Descriptions, Behavioral Interviewing, Management Counselor
Education
University of Idaho 1992 — 1998
Bachelors of Science in Business, Human Resources Management / Psychology
Charter Communications February 2014 - Present
Mark’s Quality Marine & Sport February 2013 - June 2013
Macy's May 2012 - February 2013
Western Dupage Special Recreation Association (WDSRA) May 2012 - February 2013
West Corporation Revenue Generation January 2010 - May 2012
Dealer Profit Inc May 2003 - July 2008
The Patrick Dealer Group March 2000 - April 2003
Howard Orloff Imports January 1998 - April 2000
Skills
Sales, Customer Service, Leadership, Time Management, Project Planning, Strategic Planning, Organizational..., Event Management, Marketing, Meeting Planning, Social Networking, Social Media Marketing, Public Relations, Coordinating Events, Management, Marketing Communications, Trade Shows, Social Media, Microsoft Office, Office Administration, Administrative...
Education
Harper College 2012 — 2012
Meeting/Event Planning
State of Illinois Insurance Licensed 2008 — 2010
Insurance Producer License Acc./Health & Life
City Colleges of Chicago-Harold Washington College 1994 — 1994
Certificate, Microsoft Word & Excel
City Colleges of Chicago-Richard J Daley College 1986 — 1989
Business Teacher Education
Social Explosion Media February 2015 - Present
West Corporation January 2001 - December 2014
Better Business Bureau December 2012 - June 2014
Jones Publishing Inc July 2010 - July 2012
Phone Directories Company July 2008 - July 2010
Fanfare Media Works January 2006 - February 2008
Converting Inc April 2005 - January 2006
West Corporation Revenue Generation February 2001 - April 2005
Skills
Online Advertising, Marketing, New Business Development, Advertising, Digital Media, Sales Presentations, Sales Promotion, Selling, Magazines, Social Media Marketing, Sales, Consultative Selling, B2B, Sales Process, Increasing Revenue, Sales Management, Increasing Sales, Trade Shows, Cold Calling, Social Networking, Account Management, Marketing Strategy, Email Marketing, Online Marketing, Marketing Communications, Brand Development, Marketing Management, Digital Marketing, Sales Operations, Business Travel
Education
Concordia University-Wisconsin 2014 — 2016
Master of Business Administration (MBA), Marketing
Concordia University 2008 — 2010
Bachelor of Arts, Business Management
CIS
Associates Degree, Applied Science
Tigerton High School 1989 — 1992
Associates Degree; Bachelor of Arts Degree, Applied Science (CIS); Business Management
West Corporation July 2014 - Present
West Corporation Revenue Generation August 2012 - July 2014
E. Controls June 2012 - February 2013
Toyota Motor Manufacturing Texas March 2010 - April 2011
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Sales, Training, Sales Management, Marketing, Leadership, Team Building
Education
San Antonio College 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Computer Science
Palo Alto College 2007 — 2009
Associate's degree, Business Administration and Management, General
Pangborn Corporation April 2014 - Present
West Corporation Revenue Generation August 2009 - April 2014
Gate Gourmet February 2009 - August 2009
Estex Manufacturing Company September 2006 - May 2008
Bronner Brothers, Inc. August 2004 - September 2006
SunTrust August 2001 - September 2003
The Home Depot September 1998 - August 2001
Skills
Human Resources, Recruiting, Employee Relations, Personnel Management, Employee Benefits, Benefits Administration, Applicant Tracking..., FMLA, Talent Acquisition, HR Policies, Performance Management, HRIS, New Hire Orientations, Onboarding, Call Centers, Training, College Recruiting, Benefits Management, Project Implementation, Training & Development, Employee Engagement
Education
Point University 2011 — 2013
Bachelor's degree, Human Relations, 4.0
Point University
Human Relations, Human Relations
Midwest Minor Medical August 2015 - Present
Ascend Learning December 2014 - June 2015
Signature Performance, Inc. March 2011 - April 2014
West Corporation Revenue Generation January 2009 - February 2011
West Corporation Revenue Generation January 2005 - December 2008
Skills
Software Documentation, HIPAA, Process Improvement, Access, Business Analysis, Change Management, Microsoft Office, Project Management, Data Analysis, Analysis, Call Centers, Crystal Reports, Customer Service, Management, Quality Assurance, SQL, Team Building, Visio, Technical Support, Ticketing Systems, Troubleshooting, ServiceNow, Communication
Education
Johnson County Community College 2014 — 2014
Oracle Database 11g Administrator Certification, Oracle Database 11g Administrator Certification
Metropolitan Community College 2007 — 2007
Omaha South High School 1996 — 2000
High School Diploma, Standard High School curriculum
Boeing October 2012 - Present
West Corporation Revenue Generation September 2012 - October 2012
Geek Squad 2008 - 2012
Skills
C++, Python, CSS, Embedded Systems, Visual Studio, Databases, Matlab, Technical Writing, Software Project..., Enterprise Software, Software Documentation, Servers, Telecommunications, Testing, Troubleshooting, Algorithms, Architecture, Java, Eclipse, Dreamweaver, Printers, Linux, Microsoft Office
Education
University of Alabama in Huntsville 2007 — 2012
Bachelor of Science (B.Sc.), Computer Engineering
Jacksonville State University 2006 — 2007
Irving ISD January 2012 - Present
T-Mobile May 2008 - February 2012
West Corporation Revenue Generation December 2006 - May 2008
Skills
Customer Service, Educational Technology, Sales, ESL, Management, Staff Development, Classroom, Data Analysis, Advanced Placement..., Reading Intervention, Education, Reading Comprehension
Education
Texas A&M University 2014 — 2016
Master of Public Administration (M.P.A.), Educational Leadership and Administration, General
Dallas Baptist University 2008 — 2011
Bachelors, English 8
Blinn College 2007 — 2008
Associates, English
Texas Instruments July 2012 - Present
Texas Instruments August 2011 - July 2012
UT-Brass Ring Program Client: Frito Lay Inc. August 2009 - December 2009
West Corporation Revenue Generation June 2008 - August 2008
Skills
Supply Chain Management, Logistics, Demand Management, Supply Operations, SAP, Microsoft Office, Bilingual-English/Spanis..., Operations Management, Cross-functional Team...
Education
The University of Texas at Austin 2007 — 2011
BBA, Supply Chain Management
Universidad Pontificia Comillas 2010 — 2010
Bachelor of Business Administration (BBA)
C.C. Winn High School
Eagle Ag Consulting March 2012 - June 2014
Doherty Employment Group November 2011 - March 2012
Big Game Treestands June 2009 - October 2011
West Corporation Revenue Generation April 2003 - April 2009
Skills
Customer Service, New Business Development, Business Strategy, Microsoft Office, Account Management, Microsoft Excel, Project Management, Management, Hiring, New Hire Orientations, New Hire Training, New Hire Paperwork, Data Mapping, Precision Agriculture, Payroll Cards, Human Resources, General Insurance, Legal, Accounts Payable, Accounts Receivable
Education
Capella University 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Psychology
Iowa Lakes Community College 2001 — 2003
Associate of Science (A.S.), Paralegal/Pre-Law
Jackson County Central 1996 — 2000
Diploma, Regular/General High School/Secondary Diploma Program
Kiewit March 2013 - Present
Bellevue University March 2013 - Present
Bellevue University January 2009 - January 2013
West Corporation Revenue Generation October 2004 - December 2008
ORCO Construction Supply 2000 - 2004
Alameda County July 1979 - October 2000
Skills
SDLC, Project Management, Leadership, Telecommunications, Security, Management, Project Planning, Software Documentation, Analysis, Networking, Call Centers, Budgets, Windows, Requirements Gathering, Servers, Vendor Management, Leadership Development, Training, Call Center, Program Management, Process Improvement, Team Leadership, Team Building, Business Analysis, Risk Management, Databases, Integration
Education
Bellevue University 2011 — 2012
Master’s Science, Management of Information Systems – Project Management, GPA 4.0
Bellevue University 2010 — 2011
Bachelor Science, Information Systems, Business Analysis, and Management, GPA 4.0
Solano Community College 1980 — 1982
Associates Degree –, Corrections
Solano Community College 1979 — 1981
Associates Degree, Law Enforcement
Carenet Healthcare Services March 2009 - Present
West Corporation January 2004 - February 2009
West Corporation Revenue Generation March 2002 - February 2004
Skills
Healthcare, Call Center, Medicare, Medicaid, Consultative Selling, Product Support, Sales Management, New Business Development, Sales Support, B2B, Outsourcing, Selling, Strategic Planning, Process Improvement, Strategic Partnerships, Cold Calling, Healthcare Management, Managed Care, Health Insurance, Call Centers, Management, Strategy, Business Development, Sales Process, CRM, Sales, Sales Operations, Key Account Management, Client Development, Account Management
Education
San Antonio College
Comcast July 2013 - Present
New York Life Insurance Company February 2012 - April 2013
West Corporation Revenue Generation December 2010 - February 2011
Skills
Retirement, Fixed Annuities, Accounting, Retirement Planning, Insurance, Term Life Insurance, Long Term Care Insurance, Life Insurance
Education
University of Alabama in Huntsville 2005 — 2011
Psychology
Huntsville Christian Academy 2001 — 2005
Highschool Diploma
West Corporation Revenue Generation May 2002 - August 2012
Nortel Networks September 2000 - April 2002
AT&T May 2000 - September 2000
FedEx February 1984 - May 2000
Skills
Sonus, Cisco Routers, Tellabs 5500, Root Cause Analysis, Nortel Data, Data, Telecommunications, WAN, TDM, ISDN, SS7, Cisco Technologies, VoIP, SIP, SIGTRAN, Troubleshooting, Networking, Avaya, Data Center, Network Design, Telephony, MPLS, Switches, T1, LAN-WAN, IVR, Routing, Unified Communications, IP, TCP/IP, CTI, Network Engineering
Education
Christian Brothers University 1989 — 1993
Bachelor's degree
Texas State Technical College Waco 1979 — 1982
Associate's degree
Midwest Business Analysis May 2011 - Present
First Data Corporation March 2015 - Present
Securities America, Inc. Member FINRA/SIPC October 2013 - December 2014
West Corporation Revenue Generation March 2012 - September 2013
West Corporation April 2011 - March 2012
West Business Services July 2010 - April 2011
Aerotek February 2010 - July 2010
Greater Omaha Chamber of Commerce March 2009 - July 2009
La Fonda's March 2005 - July 2009
Skills
Access, Statistics, Time Management, Customer Service, Networking, Excel, Word, PowerPoint, Project Management, Outlook, Econometrics
Education
University of Nebraska at Omaha 2013 — 2015
Master of Business Administration (MBA), RIsk Management, 3.9 GPA
UNO 2004 — 2008
Bachelor of Science (B.S.), Economics
University of Nebraska at Omaha 2004 — 2008
Bachelor of Science, Economics
West Corporation Revenue Generation March 2012 - Present
West Corporation December 2008 - March 2012
West Interactive Corporation December 1997 - December 2008
Skills
IVR, Call Center, Project Management, Business Intelligence, Customer Experience, Telecommunications, Call Centers, Vendor Management, Business Analysis, Technical Writing, Product Management, Outsourcing, Troubleshooting, Process Improvement, Integration, CRM, Telephony, Cross-functional Team..., SaaS, Mobile Devices, Data Center
Education
University of Nebraska at Omaha 1993 — 1998
Bachelors Degree, Human Resources and Family Finance
University of Nebraska at Omaha
NW Seed & Pet 2011 - Present
CASE August 2009 - Present
Ambassador Programs, Inc November 2004 - December 2007
West Corporation Revenue Generation 1997 - 2004
Skills
Strategic Planning, Public Speaking, Nonprofits, Fundraising, Team Building, Windows, Customer Service, Community Outreach, Management, Volunteer Management, HTML, Budgets, Event Planning, Sales, Editing, Team Leadership, Social Media, Data Analysis, Leadership
Education
Spokane Falls Community College 1991 — 1994
Spokane Community College 1991 — 1993
Associate of Arts, Business, Business Law, Technical
TransPerfect February 2014 - July 2014
West Corporation Revenue Generation May 2011 - May 2013
US Foodservice May 2008 - May 2011
TITAN GROUP LLC May 2006 - May 2008
NETWORK OUTSOURCING INC January 2001 - January 2008
COMPAQ COMPUTER CORP January 2000 - January 2001
SCANTRON CORPORATION January 1999 - January 2000
Freelance Consulting January 1997 - January 2000
Inacom 1994 - 1997
Skills
Servers, Active Directory, Windows Server, Troubleshooting, Disaster Recovery, Microsoft Exchange, Computer Hardware, Windows 7, Laptops, Networking, Network Administration, Hardware, Security, System Administration, IT Management, VPN, Desktop Computers, XP, DNS, Cisco Technologies, Help Desk Support, Switches, VoIP, Technical Support, Linux, VMware, Call Centers, Windows XP
Education
Gateway Electronics, ITT Technical School, Omaha 1993 — 1995
Associates Degree; Program, Computer Systems Engineer; Computer Science
University of Nebraska at Omaha 1991 — 1993
Systems Engineering
West Corporation March 2012 - Present
West Corporation Revenue Generation 2009 - 2012
West Corporation 2001 - 2009
West Corporation Revenue Generation 2000 - 2001
West Corporation Revenue Generation 1998 - 2000
Skills
Speech Recognition, IVR, Telephony, Telecommunications, CTI, Cisco Technologies, VoIP, Call Routing, SIP, Call Center, Call Centers, Unified Communications, Avaya, ISDN, Troubleshooting, LAN-WAN, Data Center, Switches, Disaster Recovery, WAN, Contact Centers, TDM, Software Documentation, Workforce Management, Analysis
Education
University of Nebraska at Omaha 2001 — 2007
Bachelor of Science (BS), Management Information Systems
Texas Department of Assistive and Rehabilitative Services April 2014 - Present
Cooke and Vu, PLLC August 2010 - March 2014
West Corporation Revenue Generation September 2009 - December 2009
Army Medical Department June 2009 - August 2009
Skills
Organizational..., Data Entry, Microsoft Office, Customer Service, SPSS, Data Analysis, Data Collection, Quantitative Research, Survey Development, File Management, Office Management, Personnel Selection
Education
St. Mary's University 2007 — 2009
Master of Arts, Industrial and Organizational Psychology
Texas A&M University-Kingsville 2003 — 2007
B.A., Psychology
Marriott International July 2013 - Present
PayFlex Systems USA, Inc. April 2008 - July 2013
Geren Law Office March 2002 - April 2008
West Corporation Revenue Generation October 2000 - March 2002
Skills
Customer Service, Health Savings Accounts, Employee Benefits, Flexible Spending..., Benefits Administration, Account Management, Training, Insurance, Strategic Planning, Microsoft Office, COBRA, Employee Relations, Customer Satisfaction, Call Centers, Health Insurance, Management, CRM, Customer Retention, Team Building, Process Improvement
Education
Hastings College 1990 — 1994
B.A., Communications
First National Bank of Omaha May 2014 - Present
Alegent Creighton Health December 2007 - May 2014
West Corporation Revenue Generation May 2004 - December 2007
Contract Staffing Specialists February 2003 - April 2004
Skills
Access, Visio, Healthcare Information..., HRIS, Databases, PeopleSoft, SQL, Analysis, Crystal Reports, Project Management, Benefits Administration, PeopleTools, Microsoft SQL Server, Peoplesoft HRMS..., Peoplesoft SQR, Peoplesoft Application..., Peoplesoft Integration..., Peoplesoft Change..., SQL (Oracle and..., Peoplesoft Server..., COBOL, SQR, Integration, Payroll, Software Documentation
Education
University of Nebraska-Lincoln
Bachelor of Science (B.S.), Business Administration
AA Services January 1995 - Present
West Corporation Revenue Generation January 2004 - August 2005
FGI Research January 2001 - March 2002
FGI Research October 1995 - January 2001
Skills
Data Analysis, Process Improvement, SAS, Access, Database Admin, Quantitative Research, Brochures, Analytics, Analysis, Training, Microsoft Excel, Market Research, Data Entry, Editing, Direct Mail, Databases, Customer Service, Fundraising, Healthcare, Inside Sales, Call Centers, Small Business, Microsoft Word, Social Networking, Sales, Team Leadership, Marketing Strategy, Marketing, Social Media Marketing, Team Building
Education
North Carolina Central University 1992 — 1994
Nursing
East Carolina University 1991 — 1992
Physical Therapy
Chapel Hill High 1987 — 1990
H.S. Diploma
West Corporation October 2010 - Present
West Corporation August 2009 - March 2011
West Corporation June 2006 - August 2009
West Corporation Revenue Generation 2005 - 2007
Skills
VoIP, Avaya, Troubleshooting, Servers, Telephony, Call Center, Windows Server, Telecommunications, Active Directory, Cisco Technologies, IVR, Routers, Switches, Call Centers, TCP/IP, DNS, Citrix, SIP, Cisco IOS, Virtualization, LAN-WAN, Network Administration, Computer Hardware, Microsoft Exchange, Training, IT Management, Vendor Management, Help Desk Support, Network Security, Windows 7, IP, Networking, VPN, Wireless Networking, WAN, Technical Support, DHCP, Data Center, Cabling, Routing, Hardware, Unified Communications, Security, XP, MPLS, CCNA, Firewalls, Disaster Recovery, VMware, Software Installation
Education
Colorado Technical University Online 2007 — 2009
MSM ISS, Information Technology
Colorado Technical University-Online 2007 — 2009
MSM ISS Information Security, Computer Information Systems Security, B
ITT-TECH 2003 — 2005
Bachelor's degree, Information System Security, B
ITT-TECH 2000 — 2002
Associate's degree, Computer Networking System Technology
Veteran Affairs June 2013 - Present
Robert Half International May 2012 - November 2012
Max's Pool Cleaning June 2008 - August 2012
West Corporation Revenue Generation October 2011 - May 2012
US Army January 2005 - December 2005
US Army May 2003 - May 2004
US Army June 2002 - May 2003
US Army January 2002 - June 2002
US Army January 2001 - January 2002
US Army January 2000 - December 2001
Skills
Training, Accounts Payable, Coaching, Human Resources, Accounting, Team Building, Army, Security Clearance, Customer Service, Accounts Receivable, Microsoft Excel, QuickBooks, Management, Access, Analysis, Budgets, Leadership
Education
Globe University 2013 — 2014
Masters, Science in Management
Tuskegee University 1995 — 1999
Bachelors, Accounting
Almaraz Insurance Agency January 2011 - Present
West Corporation Revenue Generation June 2010 - November 2010
The Millenium Group, Inc January 2009 - December 2009
Travelers September 2006 - February 2008
Affirmative Insurance November 2005 - May 2006
The Hartford December 2003 - February 2005
USAA September 2002 - December 2003
Liberty Mutual Insurance January 1999 - September 2002
GEICO March 1997 - January 1999
Skills
Sales Management, Sales Operations, Sales, Direct Sales, Operations Management, Quality Assurance, CRM, Training, Customer Service, Superior Sales Skills, Microsoft Office, Avaya, IVR, CTI, NICE, Call Centers, Call center start-up, Process Improvement, Account Management, Team Building, Management, Coaching, Customer Retention, Employee Benefits, Leadership
Education
University of Phoenix 2001 — 2005
Bachelor of Science (B.S.), Business Management
University of North Texas 1994 — 1996
Bachelor of Arts (BA), Film/Cinema/Video Studies
Appalachian Trail March 2012 - October 2012
Courtyard by Marriott Austin Downtown August 2009 - March 2012
Pappadeaux Seafood Kitchen February 2009 - July 2009
Ron Blank & Associates, Inc. August 2008 - February 2009
Marriott International May 2006 - August 2008
West Corporation Revenue Generation May 2004 - May 2006
Skills
Hospitality, Hotels, Hospitality Industry, Customer Service, Front Office, Social Media, Food & Beverage, Sales, Hiking, Fitness
Education
San Antonio College 2006 — 2007
Business, Communications
West Corporation Revenue Generation November 2011 - May 2012
Birr Creations November 2008 - May 2011
MCI Corporation July 2003 - June 2004
Skills
Multi Tasking, Customer Service, Communication, Learning Quickly, QuickBooks, creative thinker, Microsoft Office, Microsoft Excel, Microsoft Word, computerized payroll, Adobe Creative Suite, Mac OS X, Excellant organizer
Education
Minneapolis Community and Technical College 2010 — 2012
Kaplan University 2006 — 2008
AAS, Accounting
Bay Industries Inc September 2013 - Present
West Corporation Revenue Generation July 2011 - August 2013
Schneider National March 2011 - July 2011
Kimberly-Clark December 2010 - March 2011
Skills
Onboarding, Interviewing, Employee Relations, Employee Engagement, Talent Acquisition, Recruiting, Interviews, Human Resources, New Hire Orientations, Screening, Job Fairs, Training, Staff Development, Management
Education
Ashford University
B.A, Psychology
University of Wisconsin-Washington County
A.A.S, Business Management
West Corporation Revenue Generation May 2008 - Present
Skills
Customer Service, Customer Satisfaction, Telephone Skills, Project Management, Sales, Customer Experience
Education
Iona College 1992 — 1996
Bachelor of Arts (BA), Sociology
KI June 2003 - Present
ITT Technical Institute June 2001 - May 2003
West Corporation Revenue Generation 1998 - 2001
Skills
Salesforce.com, Account Management, Sales, New Business Development, B2B, Cold Calling, Sales Management, Marketing Strategy, Sales Process, Trade Shows, Direct Sales, Sales Operations, Selling
Education
Lakeland College
BA- Business Management and Marketing
Burton Plumbing Heating May 2015 - Present
West Corporation Revenue Generation January 2011 - Present
College of Saint Mary August 2011 - February 2012
Gap Inc/Old Navy August 2010 - January 2011
GAP Inc/Old Navy August 2008 - August 2010
Royco Hotels October 2005 - August 2008
Super 8 January 2005 - June 2007
Bellevue University February 2004 - February 2006
Skills
Retail, Inventory Management, Customer Satisfaction, Customer Service, Training
Education
College of Saint Mary 2012 — 2016
Doctor of Education (Ed.D.), Educational Leadership and Administration, General
College of Saint Mary
Masters Degree, Organizational Leadership
College of Saint Mary
Bachelor of Science, Business Administration and Leadership
Cardon Outreach September 2011 - October 2013
AT&T June 2009 - August 2011
West Corporation Revenue Generation 2009 - 2011
United Healthcare/Aerotek October 2008 - May 2009
West Business Corporation June 2006 - August 2008
Cit/Westaff, OKC Ok February 2005 - June 2006
Ervin Myatt, OKC Ok September 2002 - January 2005
Kathy Krafts/Kathy Norris, Terre Haute December 2000 - September 2002
Education
Ashford University
Master, Education
Ashford University
Bachelor’s, Criminal Justice/Social Science and Psychology; Forensics
Washington High Schools
Nucor Building Systems June 2013 - Present
K M Cycle & Marine June 2012 - August 2012
Manpower Professional April 2011 - March 2012
West Corporation Revenue Generation April 2010 - October 2010
Bullock Tice Associates November 2001 - January 2010
Cosco Associates June 1998 - February 2001
Skills
Windows Vista, Tekla Structures, AutoCAD Architecture, REVIT, DraftSight, BricsCad, Microsoft Office, Open Office, Linux Ubuntu 13.04, LibreOffice, Photoshop, Pixlr, Motorcycle Maintenance..., Lightspeed, Forklift Operator, Cashiering, Dynojet Operations..., Safety Compliance, Clean Vehicles, Customer Education, Customer Oriented, Complaint Resolution, Revit
Education
Universal Technical Institute-Auto, Motorcycle, & Marine Mechanics Institute Division-Orlando 2011 — 2012
Kawasaki, Yamaha, Motorcycle Maintenance and Repair Technology/Technician, 3.4
Northwest Florida State College 1995 — 1998
Associate of Science (A.S.), Architectural Drafting and Design Technology, 3.5
Niceville High School 1991 — 1995
High School Diploma, General Studies, 3.2
National Nursing and Rehab June 2011 - Present
University Health System March 2006 - August 2009
West Corporation Revenue Generation November 1998 - April 2006
Skills
Employee Relations, EEOC, FMLA, Onboarding, Benefits Administration, Compensation & Benefit, New Hire Orientations, Deferred Compensation, College Recruiting, Healthcare, Employee Benefits, HRIS
Education
Wayland Baptist University 1998 — 2002
Bachelor's degree, Business Administration and Management, General
Fontbonne University 1998 — 1999
Thomson Reuters June 2009 - Present
John Deere August 2005 - May 2009
West Corporation Revenue Generation October 2004 - April 2005
Verizon September 2003 - October 2004
Hewlett-Packard October 2000 - August 2003
Sun Microsystems March 2000 - October 2000
Blue Star Infotech September 1997 - February 2000
Skills
Agile Methodologies, Unix
Education
University of Pune 1992 — 1996
BS, Electronics
Infogroup September 2014 - Present
Zumba March 2014 - Present
YMCA of Greater Omaha April 2013 - July 2014
First Data April 2009 - July 2013
West Corporation Revenue Generation November 2010 - May 2011
First Data August 2008 - April 2009
First Data November 2006 - August 2008
Skills
Microsoft Excel, Microsoft Word, PowerPoint, First track, First disputes, Document direct, 3270, Outlook, EASE, Accounting, Escalations Management, Training, Banking, Credit, PeopleSoft, Financial Analysis, Fraud, Credit Cards, General Ledger, Merchant Services, Cpr Certified, AED, Event Planning, Microsoft Office, Leadership, Public Speaking, Social Media, Time Management
Education
University of Nebraska at Omaha 2013 — 2016
Bachelor's degree, Business, Management, Marketing, and Related Support Services, Junior
Metropolitan Community College 2007 — 2011
Associate's degree, Business Administration and Management, General
Metropolitan Community College
Professional certificate, Spanish Language and Literature, Freshman
MetLife June 2010 - Present
West Corporation Revenue Generation June 1999 - January 2009
Education
Tulsa Community College 2005 — 2007
Associate of Arts (A.A.), Education, 3.75
The Connection September 2011 - April 2012
NCO Group November 2008 - February 2009
West Corporation Revenue Generation July 2007 - February 2008
Immanuel Lutheran Church January 2004 - December 2004
Skills
Customer Service, Sales, Medical Transcription, Internet, Copying, Fax, Computers, PowerPoint, Medical Terminology, Microsoft Excel, Access, Machine Transcription, Telephony, Telecommunications, Data Entry, Microsoft Word, Typing, Office Practicum, Physician Coding, Medical Coding
Education
Rock Valley College 2005 — 2013
West Corporation Revenue Generation June 2009 - Present
Education
Mercy College of Northwest Ohio
Registered Nurse
Service Master- American Home Shield August 2011 - Present
West Corporation Revenue Generation October 2010 - February 2011
Sedgwick July 2009 - August 2010
Sport Clips Haircuts June 2006 - March 2009
Education
Southwest Tennessee Community College 2006 — 2008
General Education
Ridgeway High School 2002 — 2006
High School, 9-12
Landmark Fine Homes May 2014 - Present
Droescher & Associates November 2013 - Present
West Corporation Revenue Generation September 2012 - October 2013
OMS Technologies LLC December 2010 - August 2012
1800flowers.com November 2010 - December 2010
Skills
AutoCAD, Project Management, Microsoft Excel, Lead Generation, Microsoft Word, Cold Calling, B2B, PowerPoint, QuickBooks, CRM, Project Planning
Education
University of Oklahoma 2014 — 2019
Bachelor of Science (BS), Construction Science
University of Central Oklahoma - College of Business Administration 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Oklahoma City Community College 2002 — 2006
Associate of Science (A.S.), Business Administration and Management, General
Robert Mazza Inc June 2012 - Present
West Corporation Revenue Generation January 2009 - June 2012
Skills
Customer Service, Sales, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Mercyhurst College 2010 — 2014
Associate of Science (A.S.), Hospitality Administration/Management
Design Engineering Services November 2011 - Present
City of Newport News March 2008 - November 2011
West Corporation Revenue Generation November 2005 - December 2007
Skills
Owner/Operator of..., Notary Public
Education
Strayer University (VA) 2009 — 2011
Master of Science, Accounting, 3.69
Strayer University (VA) 2004 — 2008
Bachelor of Science (B.S.), Accounting and Finance
Travelers December 2014 - Present
USI Insurance Services May 2014 - December 2014
Wells Fargo Insurance October 2012 - May 2014
West Corporation Revenue Generation October 2011 - September 2012
Skills
Outlook, Data Entry, Insurance, Customer Satisfaction, Customer Service, Call Center, Account Management, Sales, Proposal Generation, Invoice Processing
Education
Florida Institute of Technology 2013 — 2015
Master of Business Administration (MBA), Management, 3.5
Stillman College 2007 — 2011
Bachelor's of Science, Biology/Biological Sciences, General
Group Photography Association 2012 - 2012
Friends of Jane Hague August 2011 - November 2011
West Corporation Revenue Generation September 2008 - October 2009
Skills
Customer Satisfaction, Shipping, Manufacturing, Packaging, Telecommunications
Education
Spokane Falls Community College 2006 — 2008
N/A, General Studies
Mead High School 2002 — 2006
High School Diploma, General Studies
Stairways Behavorial Health May 2005 - Present
United Way Project Blue Print Erie Pa 2004 - 2005
West Corporation Revenue Generation January 2000 - December 2004
Skills
New Hire Orientations, Onboarding, Interviews, Benefits Administration, Recruiting, Employee Relations, PeopleSoft, Human Resources, Employee Benefits, Outlook, Microsoft Office
Education
Edinboro University of Pennsylvania 2008 — 2011
Bachelor of Arts (BA), Sociology
Edinboro University of Pennsylvania 2005 — 2008
Associate of Arts (AA), Human Services, General
NeoCap July 2012 - Present
West Corporation Revenue Generation April 2008 - July 2012
Teleperformance, USA August 2007 - April 2008
Skills
Cpr Certified, First Aid
Education
Kent State University at Trumbull 2007 — 2013
Bachelor of Applied Science (5 classes left), Criminal Justice/Safety Studies
Warren G Harding High School 2003 — 2007
Diploma, College Prep
Opportunities Industrialization Center 2010 - 2010
West Corporation Revenue Generation July 2005 - August 2008
Skills
Secretarial Skills, Customer Service, Customer Satisfaction, Customer Retention, Technical Support, Personal Care Services, Typing, Computers, Customer Engagement, cashier
Education
University of Phoenix 2008 — 2009
A.S., Medical Assistance
Centura College-Virginia Beach 2007 — 2008
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
Northern Nash High 2002 — 2003
High School Diploma, General Studies
Hewlett-Packard June 2012 - Present
West Corporation Revenue Generation August 2011 - June 2012
United States Marine Corps July 2007 - July 2011
Skills
Team Leadership, Operations Management, Program Management, Process Improvement, Leadership, Management, Team Building, Troubleshooting, Project Management, Security, Project Planning, Security Clearance, Cross-functional Team..., Training
Education
ITT Technical Institute-Youngstown 2011 — 2013
Associate's degree, Network and Systems Admin
Greater New Bedford Regional VOC-Tech HS 2002 — 2006
High School Diploma, Information Technology
Giant Eagle August 2010 - Present
Walmart 2008 - August 2010
West Corporation Revenue Generation 2006 - 2008
Education
Mercyhurst College 2011 — 2013
Culinary Arts/Chef Training
Erie Institute of Technology Inc 2008 — 2009
Biomedical Technology/Technician
TD Ameritrade February 2008 - Present
West Corporation Revenue Generation November 2006 - February 2008
Skills
stocks, Finance, Communication, Event Planning, Leadership, Scouting, Eagle Scout
Education
Metropolitan Community College 2008 — 2012
Associate's degree, Business Administration and Management, General
Courtyard by Marriott at Tulsa Woodland Hills November 2011 - February 2013
Fairfield Inn by Marriott at Tulsa Woodland Hills June 2006 - November 2011
West Corporation Revenue Generation March 2005 - May 2006
Panera Bread June 2001 - March 2005
Skills
Customer Service, Hospitality
Education
Academy of Art University 2009 — 2011
Bachelor of Arts (B.A.), Film Editing
Tulsa Community College 2006 — 2009
Associate of Arts (A.A.), Liberal Arts - Film Emphasis
Union High School 2001 — 2004
Propel Financial Services October 2012 - Present
West Corporation Revenue Generation April 2009 - December 2011
Affiliated Computer Services December 2007 - November 2008
Bozada PC and Attorney Mechaca’s Office November 2006 - November 2007
Skills
Microsoft Office, Macintosh OS, PeopleSoft, Avaya, Salesforce.com, NICE, The Mortgage Office, Sales Express, CIV, CRIFT, Ease, Amdocs Clarify, Teleg, System X, Boss/Sord, Authorize, Business Relationship..., Customer Service
Education
Fundación Universitaria Konrad Lorenz 2003 — 2006
Psychology
West Corporation Revenue Generation August 2011 - November 2012
Pitney Bowes June 2009 - June 2011
Education
The University of Texas at San Antonio 2010 — 2013
Bachelor of Business Administration (B.B.A.), Accounting
St. Philip's College 2007 — 2009
US Army August 2006 - Present
Beauregard's Restaurant November 2005 - April 2006
West Corporation Revenue Generation July 2005 - November 2005
Education
Trident University International 2009 — 2014
Health/Health Care Administration/Management
John C Calhoun State Community College 2004 — 2006
General Studies