Allied Global
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Allied Global Employees
TD 2013 - Present
TD Bank 2008 - 2013
Allied Global 2004 - 2008
IBM Canada Ltd. 2003 - 2004
Manulife Financial 2002 - 2003
Business Career College 1999 - 2001
Skills
Access, ASP, SQL, Visio, SharePoint, Application Development, Microsoft SQL Server, Requirements Gathering, Requirements Analysis, SDLC, Data Warehousing, Software Development, Systems Analysis, Banking, Integration, Risk Management
Education
Ryerson University
Certificate, Project Management
Seneca College of Applied Arts and Technology
Certificate, Java Programming
IBM Canada Ltd.
Certificate. Call Centre Apprenticeship
Business Career College
Diploma, Computerized Accounting
Business Career College
Diploma, Business Administration
University of Windsor
Bachelor of Computer Science and Mathematics
Allied Global March 2015 - Present
TGS Wealth Inc. June 2014 - March 2015
Burger King Corporation August 2013 - July 2014
The PIC Group January 2012 - September 2013
Novotel Toronto Vaughan Centre February 2013 - April 2013
Fides Real Estate August 2012 - February 2013
Vi Va International Marketing August 2010 - December 2010
Swift Trade May 2010 - July 2010
Skills
Sales, Customer Service, Microsoft Excel, Research, Event Planning, Budgets, Financial Analysis, Financial Reporting, Investments, Financial Planning, Life Insurance, Disability Insurance, Group Insurance, Debt Management, Accounts Receivable, Investment Strategies, Investment Management, Accounts Payable, Tax Accounting, Personal Tax Planning, Tax Planning, Skip Tracing
Education
Humber College 2010 — 2015
Bachelor’s Degree, Commerce-Accounting
Total Card Inc. January 2015 - Present
Allied Global April 2001 - January 2015
ZEEA Imports February 1998 - April 2001
Skills
New Business Development, Process Improvement, Business Development, Account Management, Lead Generation, Executive Management, Management, Outsourcing, Credit, Call Centers, Strategic Planning, CRM, Risk Management, Operations Management, Forecasting, Contract Negotiation, Banking, Portfolio Management, Vendor Management, Sales Management, Team Building, Customer Service, Negotiation, Call Center
Education
Centennial College 1994 — 1998
Business, Business/Accounting
Nordia Inc. May 2015 - Present
Allied Global October 2004 - Present
Skills
Customer Service, Customer Relations, Negotiation, Call Center, Excel, Microsoft Office, Problem Solving, Employee Relations, Coaching, Team Management, Team Building, Team Leadership, Administration, Compliance, Teamwork, Windows, Outlook, Debt Collection, Debt Negotiation, Performance Management, Compliance Review, Interviewing, Training, Call Centers, Credit, Time Management, Debt Settlement, Process Improvement, Credit Cards, Debt Management, Analysis, Credit Risk, Accounts Receivable, Risk Management, Customer Retention, Credit Analysis, Finance, Credit Scoring, Call Center Development, Operations Management, BPO, Management, Workforce Management, Contact Centers, Vendor Management, Outsourcing, Employee Training, Business Analysis, Leadership, CRM
Education
Seneca College of Applied Arts and Technology
Allied Global January 2015 - Present
Allied International Credit October 2012 - Present
Allied International Credit March 2012 - October 2012
Allied International Credit October 2011 - March 2012
Allied International Credit May 2009 - October 2011
Allied International Credit November 2006 - May 2009
Allied International Credit August 2005 - November 2006
Skills
Management, Coaching, Motivation, Cooking, Employee Training, Microsoft Office, Computers, Time Management, Outsourcing, Leadership, Risk Management, Credit, analysis, inventory management, Client Relations Skills, Customer Retention, Customer Service, Training, Call Centers, juggling, Analysis, Credit Cards, Telecommunications, Customer Experience, Inventory Management, Juggling
Education
George Brown College 2003 — 2004
Chef training, Culinary Arts/Chef Training
Seneca College of Applied Arts and Technology 1996 — 1998
Allied Contact Center & BPO July 2012 - Present
Allied Global July 2012 - Present
iPacesetters July 2010 - July 2012
121 Direct Response January 2007 - July 2010
Skills
Lead Generation, Account Management, Outsourcing, Strategic Planning, Call Centers, Telemarketing, Business Development, BPO, Management, Customer Experience, Contact Centers, Project Management, Team Management, Vendor Management, Telecommunications
Education
Temple University 1976 — 1981
Bachelor of Science (BS), Business Administration and Management, General, 3.0
Allied Global June 2015 - Present
Walmart September 2013 - October 2014
Walmart December 2012 - September 2013
Walmart September 2011 - December 2012
KENWOOD September 2001 - March 2011
Skills
Inventory Control, Loss Prevention, Store Management, Inventory Management, Retail Sales, Store Operations, Customer Service, Customer Satisfaction, CPFR, Retail, Merchandising, Visual Merchandising, Profit, Sales, Management, Shrinkage, Integration
Education
Administration University of Tehran 1995 — 1999
Bachelor's degree, Business Administration and Management
Collège LaSalle, Montréal 2013 — 2014
Broker Certificate, Real Estate Brooker
PTGi August 2014 - Present
PTGi November 2013 - August 2014
PTGi June 2013 - August 2014
PTGi December 2012 - May 2013
Allied Global January 2008 - November 2012
Skills
Telecommunications, VoIP, IP, Wireless, Business Analysis, Analysis, Product Management, Vendor Management, Project Management, Business Development, Start-ups, Integration, Team Leadership, Management, Managed Services, Outsourcing, Business Process..., Call Centers, Leadership, Entrepreneurship, Competitive Analysis, Routing, Voz por protocolo..., Comunicación inalámbrica, Telecomunicaciones, Servicios administrados, Gestión de productos, Desarrollo empresarial, Administración y..., Diseño de redes
Education
Atlantic International University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Mens Venilia International 2013 — 2013
Business Coach, Business/Corporate Communications, ICMF certification
Centro Internacional de Desarrollo Empresarial -CINDE- 2012 — 2012
Associate's degree, Human Resources Management/Personnel Administration, General
Entrepreneurial Learning Initiative ELI 2012 — 2012
ICE House entrepreneurial program, Entrepreneurship/Entrepreneurial Studies
Universidad de San Carlos de Guatemala 2006 — 2009
Graphic Design, Architecture & Design
Clinical Psychologist April 2015 - Present
Harris Communication December 2014 - May 2015
Quality Analyst November 2014 - February 2015
Allied Global September 2014 - October 2014
La Fonda Maya S. de R.L. January 2009 - February 2014
Shadow Teacher October 2010 - February 2011
Skills
Microsoft Excel, Team Leadership, Social Media, Psychology, Leadership, Customer Service, English, Teamwork, Public Speaking, Recruiting, Microsoft Office, Human Resources
Education
Universidad Católica de Honduras 'Nuestra Señora Reina de la Paz' 2008 — 2014
Psychology, Industrial and Clinical Psychology
Universidad Católica de Honduras 'Nuestra Señora Reina de la Paz' 2008 — 2013
Bachelor's degree, Psychology
Allied Global September 2008 - Present
Allied Global September 2008 - Present
HOMESENSE July 2006 - August 2008
SUNNYBROOK CREDIT UNION September 2001 - October 2003
IBM CREDIT UNION 1988 - 1990
CENTRAL GUARANTY TRUST January 1987 - August 1988
CANADA TRUST 1985 - 1987
Skills
Customer Service, Customer Relations, Call Center, Problem Solving, Negotiation, Banking, Leadership, Credit, Outlook, Risk Management, Customer Retention, Retail, Business Development, Financial Services, Project Planning, System Administration, Accounts Receivable, Budgets, Sales, Microsoft Word, Microsoft Office, Analysis, Customer Satisfaction, Teamwork, Portfolio Management, Finance, Time Management, Strategic Planning, PowerPoint, Credit Risk, Process Improvement, Training, Microsoft Excel, Business Analysis, Call Centers, Financial Analysis, Customer Experience, Performance Management, Loans, Credit Cards, Team Building, Credit Analysis, Management, Forecasting, Team Leadership
Education
Seneca College of Applied Arts and Technology 2011 — 2012
Apprenticeship in Information Technology, Contact Centre Customer Service
Allied Global January 2013 - Present
Luxbury Group Inc. July 2011 - September 2013
Sheridan Student Union Inc October 2008 - May 2009
Skills
Advertising, Marketing Communications, Social Media Marketing, Online Advertising, Social Media, Social Networking, Team Building, Team Leadership, Marketing Strategy, Event Planning, Marketing, Customer Service, Financial Reporting, Integrated Marketing, Facebook, Photoshop, Digital Marketing
Education
Sheridan College 2008 — 2011
Advertising
Allied Global September 2015 - Present
Allied Global January 2015 - Present
Allied Global June 2013 - January 2015
Allied Global December 2011 - June 2013
Allied Global March 2011 - December 2011
Allied Global April 2009 - March 2011
TD 2005 - 2007
Skills
Time Management, Call Center, Coaching, Team Building, Training, Employee Training, Customer Service, Customer Experience, Call Centers, Credit, Recruiting, Performance Management, Leadership Development, Process Improvement, Teamwork, Leadership, Negotiation, Accounts Receivable, Team Leadership, Banking, Team Management, Customer Satisfaction, Analysis, Finance, Operations Management, Management, Credit Cards, Strategy, Interviews, Call Center Development, Human Resources, Risk Management, Debt Settlement, Onboarding, Payroll
Education
Canadian Institute of Floral Design 2010 — 2010
Floral Designer
Seneca College of Applied Arts and Technology 2006 — 2008
Human Resources Development
Wedding Planners Institute of Canada 2006 — 2006
Wedding Planner
George Brown College 2005 — 2006
Human Resources Development
Meyer's Liquor February 2014 - July 2014
Allied Global February 2014 - July 2014
T.J. Maxx January 2012 - September 2012
Federal Savings State Bank July 2012 - August 2012
CRE Asset Solutions June 2012 - August 2012
Federal Savings State Bank May 2012 - June 2012
TJ Maxx June 2011 - February 2012
Hastings Entertainment July 2010 - January 2012
St. Joseph New-Press January 2010 - June 2010
Fairview Golf Course 2006 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Customer Service, PowerPoint, English, Research, Windows, Budgets, Public Speaking, Strategic Planning, HTML, Social Networking, Teamwork, Retail, Social Media, Sales, Editing, Windows 7, Data Entry, Time Management, Customer Satisfaction, Real Estate
Education
University of Kansas 2011 — 2013
B.G.S, Communication Studies
University of Kansas 2011 — 2013
Business Minor, B.G.S
Missouri Western State University 2008 — 2010
Miller's Ale House Restaurants September 2015 - Present
Allied Global April 2015 - Present
Philadelphia Eagles May 2013 - August 2014
Charming Shoppes April 2009 - January 2010
Skills
Social Media, Public Relations, Event Planning, Press Releases, Facebook, Social Networking, Social Media Marketing, Microsoft Office, Public Speaking, Editing, Marketing, Microsoft Excel, Event Management, Fundraising, Media Relations, Advertising, Microsoft Word, Leadership, PowerPoint, Blogging, Sales, Customer Service, Marketing Communications, Marketing Strategy, Team Building, Sponsorship, Time Management, Nonprofits, Strategic Communications, Research, Integrated Marketing, Copywriting, Publicity
Education
Rutgers, The State University of New Jersey-New Brunswick 2009 — 2015
Bachelor of Arts (B.A.), Communication and Media Studies
Community College of Philadelphia
Associate of Arts (A.A.), Communication and Media Studies
Harry S Truman High School
Allied Global June 2013 - Present
Predin Cisco Network Academy November 2013 - July 2015
Allied Contact Center & BPO June 2012 - June 2013
Universidad de San Carlos January 2012 - December 2012
Allied Contact Center & BPO January 2012 - May 2012
Ingenieria de datos, S.A. April 2011 - November 2011
Skills
TCP/IP, Networking, High Availability..., Cisco Technologies, Linux, Zenoss, C++, C, Cisco IOS, Red Hat Linux, SQL, Project Management, Python, Java, Fortinet, Perl Script, Routing Protocols, Network Design, Troubleshooting, Cisco Certified, CISCO, LAN Switching, Network Security, Familia de protocolos..., Tecnología de Cisco, CCNA, Gestión de proyectos, Redes informáticas, Servidores, Enrutadores, Enrutamiento
Education
Universidad de San Carlos de Guatemala 2007 — 2012
Computer Science And System Engineer, Computer Engineering
KINAL 2006 — 2006
CCNA c1 y 2, Computer Systems Networking and Telecommunications
Prialto May 2012 - Present
Serco September 2011 - March 2012
Allied Global September 2008 - August 2011
Skills
Customer Service, Leadership, Time Management, Customer Satisfaction, Team Management, Quality Assurance, Microsoft Excel, Management, Spanish, Microsoft Office, Microsoft Word, PowerPoint, Human Resources, Team Building, English, Social Media, Outsourcing, Food, Problem Solving, Customer Support, Languages, Fashion, Italian, Organization, Cooking, Operations Management, Training, Event Planning, Research
Education
Universidad de Concepción 2004 — 2005
International Course, Aquaculture
Universidad de San Carlos de Guatemala 2002 — 2005
Technology, Aquaculture, Technical degree in Aquaculture
Allied Global May 2015 - Present
Allied International Credit May 2012 - Present
Allied International Credit April 2009 - September 2012
Skills
Negotiation, Predictive Dialers, Team Leadership, Collections, Process Improvement, Microsoft Excel, Time Management, Debt Management, Credit Cards, Credit, Customer Experience, Debt Settlement, Analysis, Finance, Credit Analysis, Call Centers, Banking, Risk Management, Accounts Receivable, Outsourcing, Financial Analysis, Credit Risk, Customer Satisfaction, Loans, Fundraising, Customer Engagement
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Business Administration
Don Mills Collegiate Institute
Allied Global October 2013 - Present
Skills
Social Media, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Team Building, Call Centers
Education
Everest College - Scarborough Campus 2011 — 2012
Associate's degree, Network and System Administration/Administrator
George Brown College 2009 — 2010
Mechanical Engineering
Allied Global October 2007 - Present
Goulding Park Rangers 2007 - 2010
Allied International Credit September 2002 - September 2007
Ted Reeve Thunder 2005 - 2007
Skills
Coaching, Call Center, Customer Service, Credit, Performance Management, Microsoft Excel, Process Improvement, Time Management, Team Building, Customer Experience, Team Leadership, Strategic Planning, Analysis, Teamwork, Negotiation, Business Analysis, Accounts Receivable, Team Management, Data Analysis, Management, Strategy, Collections, Risk Management, Operations Management, Call Centers, Recruiting, Banking, Training, Financial Analysis, Customer Satisfaction, Finance
Education
Seneca College of Applied Arts and Technology 2000 — 2002
Accounting
Allied Global July 2002 - Present
Allied Global July 2002 - Present
Skills
Business Analysis, Business Process..., Team Management, Credit, Credit Cards, Finance, Risk Management, Call Centers, Process Improvement, Time Management, Credit Analysis, Leadership, Data Analysis, Microsoft Excel, Teamwork, Accounts Receivable, Customer Retention, Customer Service, Account Management, Strategic Planning, Recruiting, Budgets, Leadership Development, Outlook
Education
Seneca College of Applied Arts and Technology
Bachelor of Business Administration (B.B.A.), Intenational Business amd Marketing
Allied Global December 2014 - Present
Allied Global June 2013 - November 2014
Allied Global March 2010 - June 2013
Allied International Credit 2007 - 2009
Allied International Credit 2005 - 2007
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Operations Management, Team Development, Organization, Coaching, Hiring Employees, Interviewing Skills, Dependable Team Player, Internal ISO Auditing..., Training, Customer Service, Customer Satisfaction, Customer Engagement, Key Performance..., Call Center, Health & Safety, Cpr Certified, Avaya CMS Supervisor, Credit, Call Centers, Teamwork, Performance Management, Quality Assurance, Project Planning, Team Leadership, Customer Experience, Employee Benefits, Recruiting, Employee Training, Time Management, Analysis, Human Resources, Team Management, Employee Relations
Education
Seneca College of Applied Arts and Technology 2013 — 2014
Information Technology Contact Center Customer Service Apprenticeship
Seneca College of Applied Arts and Technology 2006 — 2008
Adult Education, College Diploma Program
Management and Strategy Institute
Certified Change Management Specialist
Management and Strategy Institute
Certified Six Sigma Lean Professional
Toronto School of Business
Diploma, Tourism and Travel Services Management
Allied Global May 2011 - Present
Compucyber January 2005 - December 2011
METROPROYECTOS December 2010 - May 2011
Skills
System Administration, Active Directory, Windows Server, Troubleshooting, Windows 7, Microsoft Office, Technical Support, Windows, Servers, Network Administration, VMware, Windows XP, DNS, Cisco IOS, Cisco Routers, Cisco Certified, Cisco Technologies, Fortinet
Education
Kinal 2013 — 2013
CCNA Security, Seguridad informática y de sistemas, Curso Finalizado
Kinal 2010 — 2013
Tecnico Especialista en Redes e Internet, Administración/Administrador de redes y sistemas
Kinal 2010 — 2013
Tecnico Universitario en Telecomunicacion, Tecnología/Técnico de telecomunicaciones
Kinal 2012 — 2012
CCNP Routing, Administración/Administrador de sistemas, redes y comunicaciones LAN/WAN, Curso Finalizado
Kinal 2012 — 2012
CCNP Switching, Administración/Administrador de sistemas, redes y comunicaciones LAN/WAN, Curso Finalizado
Universidad Mariano Gálvez 2005 — 2010
5to. Semestre Ing Sistemas
AMC Theatres June 2013 - Present
The Triple-I Corporation January 2013 - June 2013
Children's Mercy Hospital November 2011 - January 2013
Della Lamb Community Services 2008 - 2013
Allied Global October 2011 - November 2011
Harley Davidson Motor Company 1998 - September 2010
Universal Underwriters 1996 - 1998
Fike Corporation August 1989 - October 1996
Skills
Project Management, PowerBuilder, Microsoft SQL Server, Human Resources, Databases, Process Improvement, Troubleshooting, Visio, Six Sigma, Windows, Software Documentation, Leadership, Business Process..., Inventory Management, Visual Basic, Business Intelligence, Business Process, Requirements Gathering, Testing, Access, Business Analysis, SharePoint, Agile Methodologies, Vendor Management, Management, Supply Chain Management, Program Management, Software Development, Manufacturing, SDLC, Integration, Cross-functional Team..., Team Leadership, Quality Assurance, Analysis
Education
University of Phoenix 2003 — 2004
MBA, Business
Avila University 1999 — 2002
Bachelor of Science, Information Technologies
West Asset Management April 2015 - Present
Finding My Passion December 2014 - April 2015
Allied Global April 2014 - December 2014
West Corporation November 2008 - April 2014
West Asset Management August 2004 - November 2008
Omnium Worldwide June 2003 - August 2004
Skills
New Business Development, Relationship Management, Contract Negotiation, Building Relationships, Sales, Salesforce.com, Key Account Management, Key Account Development, Collections, Third Party Collections, Delinquency Management, Call Centers, Credit, Finance, Operations Management, Business Development, Management, Telecommunications, Financial Services, Account Management, Customer Satisfaction, Outsourcing, Call Center, CRM
Education
Iowa State University 1996 — 2001
Bachelor of Science, Majors in Accounting and Finance
Allied Global April 2013 - Present
CARSTAR Auto Body Repair Experts - Woodbridge October 2010 - April 2012
Moduart December 2005 - February 2008
Skills
Recruiting, Compensation & Benefits, Payroll, Workplace Safety, Customer Service, Strategic Planning, Continuous Improvement, Microsoft Office, QuickBooks, English, Spanish, Management, Microsoft Excel, Negotiation, Human Resources, Teamwork, Team Building, Process Improvement, Change Management, Team Leadership, Project Management, Coaching, Business Strategy, Training, Leadership
Education
Seneca College of Applied Arts and Technology 2014 — 2015
Certificate, Human Resources Management/Personnel Administration, General
Universidad EAN 2003 — 2004
Specialization, Internationational Business Management
Universidad del Atlántico 1995 — 2001
Engineer’s Degree, Industrial Engineering
Allied Global December 2014 - Present
Allied International Credit March 2013 - December 2014
Allied International Credit November 2008 - March 2013
Citi January 2006 - November 2009
Allied International Credit November 2007 - November 2008
Skills
Credit, Call Center, Customer Service, Outlook, Debt Collection, Excel, Account Management, Microsoft Office, Credit Analysis, Customer Relations, Negotiation, Problem Solving, Word, PowerPoint, Customer Satisfaction, Insurance, Debt, Credit Risk, Credit Cards, Customer Experience, Accounts Receivable, Finance, Leadership, Call Centers, Microsoft Word, Team Building, Process Improvement, Risk Management, Microsoft Excel, Debt Settlement
Education
Seneca College of Applied Arts and Technology 2010 — 2012
Information Technology, Contact Centre
Humber College 2004 — 2006
Community and Social Services
Sutton High
Allied Global January 2013 - Present
Skills
Social Media, Advertising, Marketing Communications, Microsoft Office, Social Media Marketing, Social Networking, Photoshop
Education
Sheridan College 2009 — 2012
Advertising
Allied Global July 2006 - Present
Skills
Attention to detail, Proactive approach, Dedication and..., Experience in both..., Accounting and..., Account Reconciliation, Information Systems, Accounting, Outlook, Management, Microsoft Excel, Process Improvement, Credit, Customer Service, Financial Analysis, Call Centers, Performance Management, Accounts Receivable, Negotiation, Coaching, Business Analysis, Finance, Analysis, Risk Management, Banking, Customer Satisfaction, Training, Operations Management, Team Management, Strategic Planning, Teamwork, Customer Experience, Team Leadership, Leadership, Team Building, Recruiting, Data Analysis, Account Management, Forecasting, Administration, Change Management, Time Management, Customer Retention, CRM, Vendor Management, Strategy, Business Process..., Budgets, Outsourcing, Executive Management
Education
CDI College 1999 — 2000
Travel and Tourism
Freelance January 2015 - Present
Allied Global August 2013 - Present
JobSearch Canada July 2012 - May 2013
Real Estate Rangers March 2012 - May 2012
Hausmart September 2011 - January 2012
Freelance 2010 - 2011
Gallery 101 August 2010 - December 2010
Skills
Marketing, Social Networking, Recruiting, Research, Facebook, Microsoft Office, Social Media, Fundraising, InDesign, Time Management, Photoshop, Sourcing, Social Media Marketing, Final Cut Pro, HTML, Workday, Adobe Photoshop, Adobe InDesign, Adobe Premiere Pro, Writing, Creative Writing, Copywriting, Google Adwords, Visual Arts, Analysis, Strategic Thinking, Concept Development, SEO, SEO Copywriting, Report Writing, Reporting & Analysis
Education
University of Toronto 2011 — 2011
Certificate, Advertising
University of Ottawa / Université d'Ottawa 2006 — 2010
Bachelor of Arts (BA), Visual Arts, English
Coursera
Allied Global January 2015 - Present
Skills
Customer Service, Management, Microsoft Excel, Leadership, Banking, Risk Management, Process Improvement, Financial Analysis, Finance, Team Building, Team Leadership, Dialer Management, Call Centers, Microsoft Office, Microsoft Word
Education
J Sargeant Reynolds Community College 2015 — 2017
Associate's degree, Marketing/Marketing Management, General
ITT Technical Institute-Richmond 2009 — 2011
Criminal Justice/Police Science