Allied Global Contact Center & BPO
Address: Calz. Aguilar Batres, Guatemala Hours: Open ⋅ Closes 5PM Friday8AM–5PMSaturdayClosedSundayClosedMonday8AM–5PMTuesday8AM–5PMWednesday8AM–5PMThursday8AM–5PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: +502 2419 9999: Place name: Category: : : : : Website: : Website: http://www.accbpo.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business? Questions & answers Ask a question Q: (Translated by Google) Good day that I need to be able to apply with you (Original) Buenos Dias que necesito para poder aplicar con ustedes (No answers)See all questions (50) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Allied Global - Pacific Center Posting publicly on the Web Write a review Reviews 198 Google reviews
Allied Global Contact Center & BPO List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Allied Global Contact Center & BPO. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Allied Global Contact Center & BPO Salaries. You can even request information on how much does Allied Global Contact Center & BPO pay if you want to. Learn about salaries, pros and cons of working for Allied Global Contact Center & BPO directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
40 Allied Global Contact Center & BPO employees in database. Find out everything there's to know about Allied Global Contact Center & BPO employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Allied Global Contact Center & BPO Employees
Allied Global Contact Center & BPO August 2014 - Present
Allied Global Contact Center & BPO August 2012 - August 2014
Allied Global Contact Center & BPO May 2011 - 2012
Allied Global Contact Center & BPO October 2007 - May 2011
Education
Universidad Mariano Gálvez 2009 — 2014
Profesora de Enseñanza Media, Enseñanza de inglés como lengua extranjera
Colegio Internacional Montessori September 2013 - Present
Allied Global Contact Center & BPO August 2012 - September 2013
Dirección General de Aeronáutica Civil -DGAC- July 2011 - August 2012
Skills
Administrative..., Quality Assurance, Office Administration, Technical Assistance, Education, Teaching, Language Teaching, Customer Service
Education
Universidad Galileo 2009 — 2009
Controlador de Tránsito Aéreo, Aeronáutica
Instituto Guatemalteco Americano 2004 — 2006
Secretaria Ejecutiva Bilingüe
Herramientas Poderosas S.A. May 2013 - Present
Herramientas Poderosas S.A. April 2012 - April 2013
Allied Global Contact Center & BPO January 2012 - April 2012
Skills
Financial Analysis, Financial Modeling, Valuation, Economics, Spanish, Financial Reporting, Analysis, English, Microsoft Excel, Business Analysis, Budgets, Negotiation, SAP Business One, SAP Business Object
Education
Villanova University 2012 — 2012
A Six Sigma Green Belt Diploma., Improve efficiency and effectiveness.
Universidad Francisco Marroquín 2008 — 2011
B.A.. Administración de Empresas con Especialidad en Finanzas., Finance, General
Allied Global Contact Center & BPO June 2014 - Present
Exceed October 2013 - Present
CODISA January 2012 - October 2013
Universidad Francisco Marroquin-Guatemala January 2012 - June 2013
Banco Industrial Guatemala June 2003 - October 2011
Universidad Rafael Landivar January 2004 - November 2007
Ernst & Young Guatemala October 2001 - July 2003
Centrica Bank & Trust / Banco Cuscatlán October 1999 - October 2001
Skills
Strategic Planning, Performance Management, Talent Management, Talent Development, Leadership Development, Executive Coaching, Coaching, Corporate Culture, Organizational Alignment, Corporate Communication, Change Management, Internal Communication, Employee Engagement..., Compensation Systems, Short & Long Term..., Key Talent Acquisition, Recognition Programs, Project Management, Team Building, Design Thinking, Customer Experience...
Education
Columbia University in the City of New York 2011 — 2011
Executive Coaching Certification
Instituto Centroamericano de Administración de Empresas 2001 — 2003
Master of Business Administration (MBA), Finance
Universidad Rafael Landívar 1995 — 2001
Industrial Engineer
Allied Global Contact Center & BPO August 2013 - Present
Allied Global Contact Center & BPO May 2012 - August 2013
Voysus Group Inc April 2011 - April 2012
Voysus Group Inc August 2010 - March 2011
Skills
Performance Management, Workforce Planning, Program Management, Operational Planning, Call Center, Team Leadership, Training, Team Management, Workforce Management, Contact Centers, Telecommunications, Leadership, Conflict Resolution, CRM, Account Management, Customer Service, Management, Outsourcing, Call Centers, Coaching, Recruiting, Sales, Team Building, Business Development, Customer Retention, Strategic Planning, Customer Experience, Sales Operations, Strategy, Human Resources, BPO, Operations Management, Time Management, Vendor Management, Customer Satisfaction, Inbound Marketing
Education
Project Management Institute 2012 — 2013
PMP Certification
Centennial College 2011 — 2013
Business Operations Management
Centennial College 2008 — 2009
Accounting Clerk - Microcomputer, Accounting
SATEC @ W.A. Porter C.I. 2003 — 2007
Diploma
Truth for Today World Mission School February 2014 - Present
Allied Global Contact Center & BPO September 2012 - May 2013
Education
Harding University 2013 — 2017
Bachelor's Degree, Accounting, 4.0
Allied Global Contact Center & BPO February 2015 - Present
Allied Global Contact Center & BPO April 2010 - January 2015
Officient S.A. 2009 - 2010
Skills
Outsourcing, Contact Centers, Call Centers, BPO, CRM, Team Management, Project Management, Team Leadership, Management, Solution Architecture, Service Delivery, Systems Analysis, Requirements Gathering, Data Migration, Performance Management, Administración y..., Gestión de relaciones..., Liderazgo de equipos, Gestión de proyectos, Centro de llamadas, Gestión del rendimiento..., Subcontratación, Subcontratación de...
Education
Universidad Mariano Gálvez 2006 — 2014
Licenciatura en Ciencias, Ingeniería informática
Respetable Academia Superior de Canto Lírico "Barítono Gabriel Carballo"
Bajo-Barítono Lírico, Canto Lírico
Banco Agromercantil March 2014 - Present
Allied Global Contact Center & BPO August 2013 - February 2014
Citi April 2012 - August 2013
Citi March 2011 - April 2012
Transactel February 2010 - October 2010
Transactel April 2008 - February 2010
Transactel June 2005 - March 2008
TracFone Wireless December 2003 - February 2005
Skills
Budgeting, PMO, Analysis, Customer Relations, Planning, Banking, Project Plans, Documentation, Program Management, Cost, Business Analysis, Production, Process Improvement, Customer Service, Quality Assurance, Risk Management, Research, Business Process, Requirements Analysis, Call Center, Forecasting, Coaching, People Management, BPO, Outsourcing, Negotiation, Vendor Management, Cost Reduction, Team Leadership, Project Planning, Customer Experience, Team Building, Operations Management, Organizational..., Process Engineering, Call Centers, Team Management, Performance Management, Six Sigma, Change Management, CRM, Workforce Management, Leadership, Telecommunications, Service Delivery, Business Process...
Education
ESI 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration
Universidad Galileo 2010 — 2013
Business Administration
Allied Global Contact Center & BPO May 2014 - Present
Allied Global Contact Center & BPO August 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking
Education
Universidad de San Carlos de Guatemala 2010 — 2015
INACIF June 2015 - Present
CACIF October 2013 - June 2014
Universidad Galileo June 2012 - March 2013
Allied Global Contact Center & BPO November 2011 - January 2012
Skills
Bases de datos, Sistemas de información, Desarrollo web, JavaScript, MySQL, PHP, Microsoft SQL Server, Desarrollo de software, Java, Linux, SQL, CSS, Programación, XML, jQuery, HTML, AJAX, Ingeniería de software, Servicios web, Aplicaciones Web
Education
Universidad Galileo 2010 — 2015
Ingeniería en Sistemas, Ingeniería informática
Universidad de San Carlos de Guatemala 2009 — 2010
ITS InfoCom May 2015 - Present
Allied Global Contact Center & BPO September 2012 - April 2015
Telefónica March 2012 - September 2012
Atento de Guatemala, S.A. July 2007 - March 2009
Skills
Gestión de proyectos, Redes informáticas, Redes inalámbricas, Windows Server, VMware Infrastructure, Soporte técnico, Telecomunicaciones, Liderazgo de equipos, Servicio de atención al..., Dirección y desarrollo...
Education
Universidad Galileo 2011 — 2012
CCNA
Universidad de San Carlos de Guatemala 2002 — 2011
Ingeniería Electronica
Innovative Contact Solutions August 2014 - Present
24/7 Customer May 2014 - August 2014
Allied Global Contact Center & BPO May 2013 - December 2013
Skills
Photoshop, Call Centers, Customer Experience, Start-ups, Project Management, Contact Centers, Strategic Planning, Microsoft Office, Outsourcing, Account Management, BPO, Management, Telecommunications, Customer Service, Leadership
Education
Colegio Campo Alto 2011 — 2012
Bachiller en Ciencias Y Letras
Escuela Técnica Superior Kinal
CCNA
Universidad de San Carlos de Guatemala
Locución Profesional
Asociación Guatemalteca de Exportadores - AGEXPORT January 2015 - Present
Allied Global Contact Center & BPO 2003 - Present
ISOPAN July 1990 - Present
Pan Pepin, S.A. March 2010 - Present
Education
University of Florida 1984 — 1989
B:S., Food Science
Riverside Military Academy 1979 — 1982
HIgh School
Dish Network 2015 - Present
Sprint 2014 - 2015
Allied Global Contact Center & BPO February 2014 - December 2014
NCO Group October 2012 - December 2013
T-Mobile October 2012 - December 2013
1800flowers.com June 2012 - October 2012
Coca-Cola Refrescos Bandeirantes March 2010 - March 2012
Capgemini February 2009 - March 2012
Telefónica November 2006 - December 2007
Skills
Microsoft Office, Investigación y..., Servicio de atención al..., Gestión de proyectos, Planificación..., Microsoft Excel, Liderazgo, Redes sociales
Education
Universidad Mariano Gálvez
Allied Global Contact Center & BPO June 2015 - Present
Modas y Diseno Industrial March 2012 - Present
Oriflame August 2011 - May 2015
Asociacion Espanola de Beneficiencia November 2011 - August 2012
E Solutions June 2009 - November 2010
Skills
Project Planning, MS Project, Business Analysis, Analytics, KPI implementation, KPI Reports, Quality Assurance, Web Analytics, Data Analysis, Asset Managment, Human Resources, Financial Analysis, Financial Reporting, Liderazgo de equipos, Cambio organizacional, Recursos humanos, Planificación..., Planeamiento de..., Coaching, Gestión de proyectos, Negociación, Estrategia empresarial, Microsoft Office, Estrategia de..., Español, Administración y..., Servicio de atención al...
Education
UNI 2012 — 2013
MMK, Business Administration and Management, General
Universidad Rafael Landívar 2006 — 2010
Ingeniera Industrial, Engineering
Universidad Rafael Landivar May 2015 - Present
Allied Global Contact Center & BPO September 2013 - January 2015
Universidad Galileo September 2012 - January 2013
CEU Business School, Madrid October 2011 - June 2012
Citibank Guatemala March 2006 - September 2011
Aseguradora General / Grupo Generali June 2000 - June 2005
Skills
Strategic Planning, English, Negotiation, Marketing Strategy, Team Leadership, Adaptability, Multicultural, Multitasking Skills, Interpersonal Skill, Acquisition Integration, Intercultural..., Management, Budget Process, Group Discussions, Product Management, Digital Marketing
Education
CEU Business School (Madrid - España) 2011 — 2012
MBA Liderazgo Estratégico, Business/Managerial Economics
Preston University 2008 — 2009
Master of Business Administration (MBA), Business/Managerial Economics
Universidad Rafael Landívar 1999 — 2005
Licenciatura en Mercadotecnia - Especialización en Comercio Internacional, Business, Management, Marketing, and Related Support Services
Instituto Guatemalteco Americano - IGA - 1996 — 1998
Secretariado Bilingüe, Executive Assistant/Executive Secretary
Social Media Week New York, USA
Desarrollo de Estrategias Digitales y Análisis de KPI’s
centro de apoyo legal 2012 - 2013
Allied Global Contact Center & BPO June 2007 - February 2009
Education
Universidad del Valle de Guatemala 2007 — 2011
Profesorado en problemas de aprendizaje, niños con problemas de aprendizaje
Allied Global Contact Center & BPO July 2014 - Present
Education
Universidad de San Carlos de Guatemala 2009 — 2015
Licenciatura, Psicología
Allied Global Contact Center & BPO October 2014 - Present
Sourcing Corp May 2010 - September 2014
Toyota March 2007 - 2010
T-Mobile 2004 - 2007
Skills
Customer Service, Operations Management, Call Centers, Training, Employee Relations, Coaching, Recruiting, Management, Telecommunications, Spanish, Teamwork, Sales, Telephone Skills, Sales Management, Microsoft Word, Customer Satisfaction, PowerPoint, Team Building, BPO, Customer Retention, Outsourcing, Performance Management, Telemarketing, Team Management, Customer Experience, Workforce Management, CRM, Contact Centers, Process Improvement, Team Leadership, Account Management, New Business Development, Business Development, Inbound Marketing, Direct Sales, Human Resources, Project Management, Offshoring, Talent Acquisition, Leadership Development, Marketing, Microsoft Office, Microsoft Excel, Social Networking, Employee Training, Sales Operations, Call Center Development, Leadership, Lead Generation, Vendor Management
Education
Northwestern University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Roberto Clemente
Buckner Guatemala March 2013 - Present
Allied Global Contact Center & BPO December 2010 - Present
Congreso de la República de Guatemala January 2011 - December 2013
Centro Pediátrico Moore January 2001 - December 2013
Los Ranchos de Guatemala, S.A. January 2008 - December 2009
Skills
Traducción, Localización, Lingüística, Español, Lenguas extranjeras, Traducción jurídica, Inglés, Traducción técnica, Revisión de textos, Servicios de idiomas
Education
Universidad de San Carlos de Guatemala 2010 — 2015
Licenciatura en Linguistica con Especialización en Traducción e Interpretación, Traducción e interpretación
CALUSAC 2010 — 2013
Nivel Avanzado de Inglés, Idiomas
RevLocal May 2015 - Present
Allied Global Contact Center & BPO May 2014 - November 2014
Agustin Sports Bar September 2013 - October 2014
Anfora Bakery May 2012 - July 2013
Walt Disney World January 2011 - July 2011
Skills
Spanish, People Skills, organizational, Management, Computer, Sales, Digital Marketing, SEO, Marketing Strategy, Social Media Marketing, Paid Search Campaigns, Customer Service
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2015 — 2017
Master of Business Administration (M.B.A.), International Business and Finances
Unis Business School 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.4
Universidad Rafael Landívar 2007 — 2011
Bachelorâs Degree, Business Administration and Management, General, 3.2
Disagro de Guatemala August 2014 - Present
Allied Global Contact Center & BPO February 2014 - July 2014
Ingeniería y Representaciones S.A. December 2012 - January 2014
Skills
Servicio de atención al..., Microsoft Office, Microsoft Word, Microsoft PowerPoint, Relaciones públicas, Microsoft Excel, Contabilidad, Liquidación
Education
Universidad de San Carlos de Guatemala 2012 — 2017
Relaciones Internacionales, Ciencias políticas y gobierno
CALUSAC 2007 — 2013
Curso 1 - 20, Idioma Inglés
Colegio Comercial Guatemalteco 2010 — 2012
Secretaria Bilingüe, Auxiliar administrativo y secretariado, general
Allied Global Contact Center & BPO December 2009 - Present
Quick Photo Guatemala January 2006 - December 2006
Bar y Restaurante CUPCAFE July 2005 - December 2005
Skills
BPO, Call Centers, Outsourcing, Workforce Management, Contact Centers, Team Management, Vendor Management, Customer Experience, Operations Management, Inbound Marketing, CRM, Performance Management, Telemarketing, Telecommunications, Customer Service, Management, Team Leadership, Human Resources, Project Management, Leadership, Administración de la..., Administración y..., Centro de llamadas, Centros de contacto, Dirección y desarrollo..., Gestión del rendimiento..., Liderazgo de equipos, Servicio de atención al..., Subcontratación, Subcontratación de...
Education
Universidad Galileo 2015 — 2019
Bachelor of Business Administration (BBA), Administración y gestión de empresas, general
Universidad Galileo 2015 — 2019
Bachelor of Business Administration (BBA), Administración y gestión de empresas, general
Universidad de San Carlos de Guatemala 2004 — 2013
Cirujano Dentista Pensum Cerrado
Allied Global Contact Center & BPO CHIEF LEGAL OFFICER -CLO-Allied Contact Center & BPO2005 - Present
ABOGADO Y NOTARIO June 1996 - April 2015
IGUALAS MEDICAS, S.A. January 2000 - December 2014
Education
Universidad Rafael Landívar
ABOGADO Y NOTARIO
Tyco July 2014 - Present
Palm Beach Chamber of Commerce June 2013 - August 2013
Multilingual Language & Cultural Society December 2012 - June 2013
Allied Global Contact Center & BPO April 2012 - July 2012
Cervecería Hondurena October 2011 - December 2011
Skills
Microsoft Excel, Microsoft Office, QuickBooks, Analysis, Microsoft Word, Financial Analysis, Financial Reporting, Customer Service, Negotiation, Outlook, Quicken, Bilingual-English/Spanis..., Problem Solving, Mathematics, Hyperion, Essbase, Salesforce.com, Business Analysis, PowerPoint, Spanish, Microsoft PowerPoint
Education
Palm Beach Atlantic University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, GPA: 3.80
Universidad Tecnologica Centroamericana 2008 — 2012
Bachelor of Science (B.S.), Finance and Banking, GPA: 3.50
Universidad Tecnológica Centroamericana 2008 — 2012
Bachelor of Science (B.S.), Industrial Business Administration, GPA: 3.53
Partner Fusion June 2013 - Present
Allied Global Contact Center & BPO December 2012 - Present
Skills
Customer Service, Sales, Leadership, Strategic Planning, Team Building
Education
Universidad de San Carlos de Guatemala 2015 — 2018
Traductor Jurado, Communication, General
Colegio Salesiano Don Bosco 2006 — 2010
Bachelor's degree, Computer and Information Sciences and Support Services
Professional Association for Customer Engagement (PACE) March 2015 - Present
1&all, LLC June 2014 - Present
Allied Global Contact Center & BPO September 2012 - Present
Sigma Alpha Rho Alumni Association 2004 - June 2013
Allied Contact Center & BPO 2011 - September 2012
American Teleservices Association October 2002 - January 2011
American Teleservices Associations 2002 - January 2011
1 2 1 Direct Response April 1988 - November 2010
ATA 2005 - 2006
Skills
Call Center, Inbound Marketing, BPO, Telemarketing, Lead Generation, Contact Centers, Strategic Planning, Customer Experience, Cloud Computing, Outsourcing, Account Management, B2B, Business Development, CRM, Call Center Development, Telecommunications, Sales, Call Centers, Management, Workforce Management, Executive Management, New Business Development, Strategy, Operations Management, Strategic Partnerships, Offshoring, Team Management, Sales Process, Outsourcing Management, Sales Operations, SaaS, Salesforce.com, Leadership, Direct Sales, Start-ups, Cross-functional Team..., IVR, Performance Management, Customer Satisfaction, Team Leadership, Team Building, Customer Acquisition, Vendor Management, P&L Management, Sales Management, Solution Selling, Multi-channel Marketing, Customer Retention, Customer Service, Coaching
Education
Temple University 1973 — 1977
Bachelor of Science (BS), Accounting
Admissions Office at Berklee College of Music January 2014 - Present
Allied Global Contact Center & BPO November 2010 - January 2011
Planeta Celular November 2009 - January 2010
Skills
Composición musical, Audio Engineering, Arreglos musicales, Compositor de Jingles..., Compositor AudioVisual, Songwriting
Education
Berklee College of Music 2013 — 2017
Colegio Valle Verde 1996 — 2012
Bachiller en Ciencias y Letras
Allied Global Contact Center & BPO April 2012 - September 2015
Charter Communications September 2007 - December 2011
Los Angeles Collection Svc January 2007 - August 2007
Pick Your Part Auto Recyclers February 2001 - December 2006
Skills
Sales Operations, Sales Rep Training, Logistics, Operations Management, Motivation, Call Centers, Telemarketing, Outsourcing, CRM, Leadership, Customer Experience, Customer Satisfaction, Team Management, Sales, Team Leadership, Account Management, Management, Performance Management, Business Development, Customer Service, Sales Management
Education
University of La Verne 2001 — 2004
Bachelor's Degree, Psychology
Allied Global Contact Center & BPO September 2014 - Present
Allied Global Contact Center & BPO January 2011 - Present
Biociencias labs 2009 - February 2012
Skills
Customer Service, Team Leadership, Strategic Planning, Public Speaking, Change Management, Leadership, Program Development, Social Media
Education
USAC
Especializacion, Psicologia Forense
UVG
Licentiate degree, Special Education and Teaching
Universidad Rafael Landívar
Licentiate degree, Clinical Psychology
Allied Global Contact Center & BPO December 2014 - Present
TELUS International August 2013 - November 2014
TELUS International January 2012 - July 2013
Transactel September 2008 - December 2011
Transactel September 2005 - August 2008
RESA September 2002 - January 2005
Skills
BPO, Outsourcing, Call Center, Customer Experience, Process Improvement, Six Sigma, Performance Management, Account Management, Team Building, Microsoft Office, Customer Service, Program Implementation, Call Centers, Workforce Management, Operations Management, Contact Centers, Management, Vendor Management, Coaching, Customer Satisfaction, Leadership, Client Development, Business Development, Project Planning, CRM, Inbound Marketing, Offshoring, Service Delivery, Call Center Development
Education
Universidad Rafael Landívar 1993 — 1997
Allied Global Contact Center & BPO June 2007 - Present
ACC June 2003 - June 2009
Skills
Management, Telecommunications, MPLS, Call Centers, Managed Services, Wireless, Vendor Management, Service Delivery, Project Management, Customer Satisfaction
Education
Universidad Mariano Gálvez
Ingeniero Industrial
Allied Global Contact Center & BPO June 2014 - Present
CORCO, S. A. January 2007 - Present
Universidad Rafael Landivar August 2012 - July 2013
Museo Sor Cecilia Charran, Casa Central January 2006 - December 2006
Education
Universidad Rafael Landívar 2006 — 2013
Licenciatura en Mercadotecnia
Colegio Gibbs 2002 — 2005
Secretaria Ejecutiva y Asistente de Gerencia Bilingüe
Colegio Brooklyn 2000 — 2001
2do y 3ero. Básico