Americall Company
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Americall Employees
Argosy University January 2012 - November 2013
Americall March 2008 - January 2012
Skills
Troubleshooting, Human Resources, Recruiting, Programming, Process Improvement, Analysis, PowerPoint, Management, Public Speaking, Research, Leadership Development, Fundraising, Coaching, Accounts Receivable, Employee Training, Data Entry, Time Management, Inventory Management, Outlook, Teamwork, Access, Customer Satisfaction, Team Building, Team Leadership, Leadership, Microsoft Excel, Microsoft Office
Education
Argosy University Chicago 2011 — 2013
Bachelor of Science (BSA), Business Administration/Healthcare Mangement
Everest University-Tampa 2009 — 2011
Associate of Science (A.S.), Business Administration
Aflac February 2008 - Present
Americall June 2001 - January 2008
Skills
Strategic Planning, Customer Service, Team Leadership, Interpersonal..., High Organizational..., Creative Problem Solving, Multitasking Skills, Microsoft Office, Data Entry
Education
Colorado Technical University-Online 2012 — 2014
Associate of Science in Business Administration
Freddy's Frozen Custard & Steakburgers February 2015 - Present
u.s. beef corp April 2012 - Present
Family Dollar September 2011 - April 2012
Americall February 2002 - May 2005
Skills
Microsoft Office, Food, Strategic Planning, Food Safety, Problem Solving, Retail, Sales, Customer Service, Team Building, Time Management, Microsoft Word, Management, Call Centers, Customer Satisfaction, Teamwork, Training
Education
Tulsa Welding School-Tulsa Campus 2015 — 2015
welding
Vatterott College 2009 — 2010
Information Technology, networking
Kirkwood high school 1993 — 1996
high school diploma, business technology
Cope and Miller Inc, DBA The Auto Clinic January 2007 - April 2012
Cope & Miller Inc January 2007 - April 2012
Target August 2004 - October 2004
Americall March 2002 - August 2002
Stardust Bowl August 2000 - November 2001
Skills
CPR Certified, CNA, BLS Certified, Sales, Customer Service, Data Entry, Call Center, Microsoft Word, Customer Retention, Office Administration, Microsoft Excel, Payroll, Telemarketing, Accounts Payable, Account Management, Retail, Social Networking
Education
Bloomtrail HS 1997 — 2001
High Scholl
Kankakee Community College
Registered Nursing/Registered Nurse, 4.0
CDW January 2011 - Present
McKesson June 2010 - August 2010
Northern Illinois University Student August 2006 - March 2010
Home Depot May 2008 - August 2009
Americall September 2004 - August 2005
Skills
Cold Calling, Sales Management, Customer Service, Sales, Salesforce.com, Direct Sales, Account Management, Sales Process, Time Management, Selling, Training, Retail, Marketing, Customer Satisfaction, Sales Operations
Education
Northern Illinois University 2006 — 2010
Bachelor of Science, Marketing- Sales
Northern Illinois University - College of Business 2006 — 2010
Bachelor of Science in Marketing, Selling Skills and Sales Operations
Effective Living Ministries July 2013 - June 2014
Americall April 2010 - October 2010
ACE June 2006 - August 2008
Prepaid Legal April 2005 - April 2007
Everest Chicago Kidney Center January 1999 - January 2001
Skills
Customer Service, custumer service/..., Sales, Call Center, Budgets, Leadership, Selling, System Administration, Troubleshooting, Call Centers, Microsoft Office, Team Building, Outlook, Training, Insurance, Customer Retention, Account Management, Public Speaking, Strategic Planning, Data Entry, Management, Coaching
Education
Richard J Daley of Chicago 1985 — 1987
Liberal Arts and Sciences/Liberal Studies
Richard J. Daley City College 1985 — 1987
Liberal Arts
City Colleges of Chicago-Richard J Daley College
GameStop October 2014 - Present
ghost project January 2013 - Present
International English Academy October 2013 - June 2014
Dolphin Explorer June 2010 - November 2012
Masa Internet May 2005 - December 2008
Americall August 2003 - October 2003
Skills
Photography, Bartender, DJ, Choreography, Internet, Translation, Latin Dance, Supervisory Experience, Public Speaking, Spanish, Management, Sales
Education
Universidad Autónoma de Santo Domingo 1999 — 2003
Bachelor of Technology (B.Tech.), Computer and Information Sciences, General
Colegio San Antonio de Padua 1990 — 1998
Bachelor of Science (B.Sc.), Chemistry
Heaven English School 1991 — 1995
English as a second language, English
Webster University 2012 - Present
Awzom Technology & Management 2007 - Present
World Institute for Action Learning (WIAL) 2008 - 2009
American Society for Training & Development (ASTD), Metro DC Chapter 2007 - 2008
IBM Global Business Services 2006 - 2007
George Washington University 2001 - 2006
U.S. Senate 1998 - 2001
PGM, Inc. 1998 - 1998
Utah Jazz 1996 - 1997
Americall 1994 - 1996
Skills
Published Author, Career Counseling, Higher Education..., Public Speaking, University Teaching, Management Consulting, Project Management, Presentation Coaching, Career Development, Goal Setting, Program Management, Leadership, Effective Listening..., Team Building, Job Coaching, Motivational Speaking, Management, Information Technology, Work Life Balance, Increase Productivity, Process Efficiency, Action Learning, Cross-functional Team..., Editing, Workshops, Personnel Management, Public Relations, Executive Coaching, Resume Writing, Strategic Planning, Change Management, Customer Service, Instructor-led Training, Organizational..., Higher Education..., Interpersonal..., Team Facilitation, Organizational Culture, Needs Analysis, Organizational Learning, Time Management, Business Planning, Social Media Marketing, Quantitative Research, Qualitative Research, University Recruitment, Talent Developer, Stress Management, Instructional Technology, Business Strategy
Education
The George Washington University 2003 — 2006
Doctor of Education (Ed.D.)
The George Washington University 2001 — 2003
Master of Arts (M.A.)
Brigham Young University 1989 — 1994
Bachelor of Arts (B.A.)
Americall Group, Inc. 2003 - 2004
Americall September 2003 - December 2003
Skills
Customer Service, Call Center, Telemarketing, Telecommunications, Sales, Team Building, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Customer Satisfaction, Networking, Sales Management, Inventory Management, Leadership, Inbound Marketing, Data Entry, Wireless Networking, Customer Retention, Cashiering
Education
Indiana Wesleyan University 2010 — 2011
Associate's degree in Science of Ministry, Women's Ministry, Sophmore
Professional school of Locksmithing 2006 — 2006
Certified Lock smith, Locksmithing and Safe Repair
Vincennes University 2002 — 2003
Associate's degree, Criminal Investigation
Vincennes University 2001 — 2002
Associate's degree, Criminal Justice and Corrections
Tupperware Brands April 2010 - Present
Afni March 2005 - August 2006
Afni March 2005 - August 2006
Mitch Murch Maintenance Management Company July 2004 - November 2004
Cracker Barrel October 2002 - February 2004
Cracker Barrel October 2002 - February 2004
Americall Group, Inc. September 1996 - May 1998
Americall September 1996 - May 1998
Skills
Great People Skills, Microsoft Works, Excel
Education
Park Meadows Baptist Academy
High School Diploma
Axia College of University of Phoenix
Associate of Arts, Business
University of Phoenix
Bachelor of Science, Human Service Management
Scrapbooks By Jana January 2009 - Present
Americall July 1999 - December 2000
Prompt Ambulance May 1994 - November 1995
Education
Purdue University Calumet 2007 — 2010
Brown Makie business College 2003 — 2005
associates, Accounting
Americall July 2006 - Present
Americall March 2008 - October 2009
Skills
TCP/IP, Linux, Active Directory, Microsoft Office, Network Security, C, Network Administration, Windows, Virtualization, Customer Service, Cloud Computing, Data Center, Telecommunications, Troubleshooting, Windows Server, Cisco Technologies, Java, Security
Education
Computer Systems Institute 2012 — 2012
Computer Networking, Computer and Information Sciences and Support Services
Computer Systems Institute 2012 — 2012
Comptia a+, Computer Systems Networking and Telecommunications
Walmart March 2012 - Present
Americall October 2007 - July 2011
Americall November 2005 - February 2010
Americall November 2005 - September 2007
Americall May 2004 - May 2005
Skills
Customer Service, Microsoft Office, Microsoft Word, Recruiting, PowerPoint, Microsoft Excel, Team Building, Leadership, Data Entry, Research, Human Resources, Networking, CRM, Customer Satisfaction, Training
Education
Kaplan University 2009 — 2012
psychology, psychology
Kaplan University 2009 — 2012
Bachelor of Psychology, Psychology
Go Health March 2014 - Present
United States Postal Service December 2012 - October 2013
Chicago Park District June 2005 - August 2012
Belhaven Nursing and Rehabilitation Center June 2010 - December 2010
Americall January 2009 - March 2010
JCPenney October 2008 - January 2009
Skills
Customer Service, Leadership, Microsoft Excel, Data Entry, Outlook, Microsoft Word, PowerPoint, Time Management, Management, Microsoft Office, Inventory Management, Cashiering, Event Planning, Coaching
Education
Olive Harvey College 2012 — 2014
Gen Eds, Nursing Practice
Samland Institute of Allied Health 2010 — 2010
Certification Nursing Assistant, Nursing Assistant
Southern Illinois University, Carbondale 2007 — 2009
Advocate Health Care January 2014 - Present
Advocate Health Care August 2011 - December 2013
Advocate Health Care March 2006 - July 2011
Americall 1995 - 1996
Skills
Process Improvement, SharePoint, Management, Project Management, HIPAA, EHR, Healthcare Information..., Healthcare, Business Analysis, Strategic Planning, Change Management, Vendor Management, Leadership, Program Management, Healthcare Management, Hospitals, EMR
Education
Taylor University 1975 — 1979
BA, Business Administration, Systems
Charlotte Russe May 2015 - Present
Draperized: Custom Tailored to Fit You July 2014 - Present
Cracker Barrel June 2013 - Present
Sneed's Vacuum & Sewing Center March 2011 - June 2013
Hawkeye Cleaning August 2008 - April 2009
Americall September 2007 - May 2008
Rockwell Collins May 2007 - August 2007
Skills
Sales, Inventory Management, Customer Service, Sales Management, Retail, Team Building, Account Management, Microsoft Excel, Process Improvement, Telecommunications, Marketing, Project Management, Team Leadership, Merchandising, Marketing Strategy, Time Management, PowerPoint, Microsoft Word, Training, Customer Satisfaction, Telephone Skills, Visual Merchandising, Inventory Control, Teamwork, Fashion, Profit, Loss Prevention, Customer Experience, Retail Sales, Microsoft Office, Store Operations, Project Planning, Apparel, Planograms, Store Management, Shrinkage, Pricing, Merchandise Planning, Assortment, Driving Results, Coaching, POS, Employee Training, Data Entry, Inventory, People Development, Leadership, Public Speaking, Event Planning
Education
Grace Bible College 2007 — 2008
History
Majestic Star Casino February 2010 - Present
Majestic Star Casino April 2007 - January 2010
Majestic Star Casino August 2006 - April 2007
Bowman, Heintz, Boscia, and Vician Atty at Law August 2004 - August 2006
Factory Card & Party Outlet October 2005 - February 2006
Americall April 2004 - July 2004
Skills
Casino, Gaming Industry, Casino Gaming, Hospitality, Gaming, VIP, Customer Service
Education
Regency Beauty Institute Merrillville, IN 2012 — 2013
Cosmetology Arts and Sciences, Cosmetology/Cosmetologist, General
Horace Mann High School 1996 — 2000
Diploma, General Studies
Regency Beauty Institute-Merrillville
Cosmetology/Cosmetologist, General
Renewal by Andersen of Colorado June 2015 - Present
Alorica May 2008 - May 2015
Harp Marketing February 2006 - January 2007
Americall February 2004 - January 2006
Marcom Technologies June 1999 - February 2004
Skills
BPO, Workforce Management, Outsourcing, Vendor Management, Service Delivery, Process Improvement, Customer Experience, Management, Sla, Transition Management, Business Process..., CRM, Call Centers, Operations Management, Contact Centers, Technical Support, Leadership, Process Management, Avaya, Inbound Marketing, Telemarketing, Human Resources, Call Center Development, Customer Retention, Training, Telecommunications, Quality Assurance, Program Management, Change Management, Resource Management, Quality Management, Customer Support, Payroll, Employee Engagement, Call Center..., Escalation, Customer Service..., Customer Engagement, Metrics, Employee Training, IVR, Outsourcing Management, Net Promoter Score, Operational Excellence, Telephony, COPC, Avaya Technologies
Education
University of Colorado Colorado Springs 2008 — 2010
Bachelor's degree, Communication, General
Colorado State University 1993 — 1995
Communication and Media Studies
University of Nebraska-Lincoln 1992 — 1993
Radio and Television Broadcasting Technology/Technician
Rural King Farm & Home Store July 2015 - Present
Summit Athletics July 2012 - July 2015
The Art of Dentistry June 2009 - July 2012
Mantis Dentistry June 2008 - June 2010
Colby Dental January 2008 - June 2008
TNT Twisters June 2003 - December 2007
Americall August 1999 - June 2003
Skills
Customer Service, Public Speaking, Training, Management, Leadership, Communication, Team Leadership, Teamwork, Sales, Problem Solving, Telephone Skills, Front Office Support, Microsoft Office, Staff Management, Staff Supervision, Staff Training, Inventory Management, Time Management, Professional..., Computer Proficiency, Process Improvement, Customer Satisfaction, Small Business, Workplace Safety, Microsoft Word, Microsoft Excel, PowerPoint, Dental Assisting, Patient Satisfaction, Telemarketing, Receptionist Duties, Secretarial Skills, Typing, Filing, Bookkeeping, Interviewing Skills, Telephone Interviewing, Time & Attendance, Retail Sales, Up-selling, Cash Register, Credit Cards, Customer Returns, Customer Support, Product Ordering, Supply Ordering, Ordering Office Supplies, Stocking, First Aid, CPR Certified
Education
Ivy Tech Community College 2011 — 2015
Associate's degree, General Studies
Indiana University-Northwest 2008 — 2010
License, Dental Radiography
Dental Assistant Training School 2005 — 2007
Certificate, Dental Assisting/Assistant
Highland High School 1999 — 2003
High School Diploma, General Studies
USDA Farm Service Agency July 2015 - September 2015
Montgomery County North Carolina November 2014 - April 2015
Cumberland County Department of Social Services September 2014 - October 2014
Thomson Reuters December 2013 - January 2014
Lake Michigan College April 2010 - May 2010
Southwest Michigan Orthopedics February 2005 - November 2009
Dr. Laurey L. Schillman and Associate May 2000 - August 2003
Americall May 1997 - January 2000
Illinois Department of Human Services June 1995 - June 1995
Skills
Customer Service, Leadership, Nonprofits, Public Speaking, Community Outreach, Microsoft Office, Research, Psychology, Strategic Planning, Social Services, Time Management, Volunteer Management, Social Media, Management, PowerPoint, Teaching, Data Entry
Education
Siena Heights University 2013 — 2013
Bachelor's degree, Family and Community Services, 4.0
Kalamazoo Valley Community College 2011 — 2012
Associate Applied Arts, Psychology, 3.67
Lake Michigan College 2010 — 2011
Transfered, Psychology
Spring Arbor University
Transferred, Family and Community Services
Redbox November 2008 - August 2013
Compu-tutor January 2002 - November 2008
Americall November 2007 - April 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Outlook, Public Speaking
Education
DeVry University 1998 — 2003
Bachelor's degree, computer Information Systems
Indiana State University September 2014 - Present
Sallie Mae May 2015 - August 2015
Shoe Department Encore September 2012 - August 2014
McDonald's May 2012 - August 2014
Terre Haute Children's Muesum March 2013 - May 2013
Americall July 2010 - September 2010
Skills
Time Management, Microsoft Excel, Microsoft Office, Sales, Inbound Marketing, Advertising, Customer Service, Crafting, Microsoft Access, Clothing Constrution, Social Networking, Facebook, Public Speaking, Event Planning, Microsoft Word, Social Media
Education
Indiana State University - School of Business 2011 — 2015
Bachelor's Degree, Marketing, Adverstisment, Senior
West Side Leadership Academy 2007 — 2011
High School Diploma
WBGX AM1570 April 2013 - Present
The Urban Unction April 2013 - Present
Chicago Westside Christian School September 2012 - Present
WLS Television, Inc. August 2014 - December 2014
Elliott Powell Attorney at Law May 2010 - March 2014
Wal-Mart March 2011 - October 2012
Sallis 7 Heating and Cooling 2005 - 2011
Americall May 2009 - April 2010
Macy's March 2008 - June 2009
Skills
Customer Service, Coordination, Construction, Problem Solving, Microsoft Office, Sales, PowerPoint, Microsoft Excel, Microsoft Word, Marketing, Facebook, Retail, Social Media, Research, Social Media Marketing, Customer Satisfaction, Inventory Management, Event Planning, Public Relations, Data Entry, Public Speaking, Visual Merchandising, Press Releases, Merchandising, Editing, Final Cut Pro, Video Editing, Telephone Skills, Copy Editing, Cashiering, Journalism, Outlook, Broadcast, Retail Sales, Video Production, Television, AP Style, Store Operations, Cash Register, Store Management, Newspapers, Inventory Control, Creative Writing, Photoshop, Multimedia, Digital Media, Broadcast Journalism, Teamwork, Audio Editing, Radio Broadcasting
Education
Columbia College Chicago 2007 — 2011
Bachelor of Arts (B.A.), Broadcast Journalism
Thornridge High School 2003 — 2007
High School Diploma, Radio and Television
Community Foundation of Northwest Indiana October 2008 - Present
ITT Systems September 2006 - May 2008
ITT Systems November 2005 - September 2006
NiSource February 2004 - November 2005
MB Real Estate November 2001 - November 2003
Americall June 2000 - November 2001
Purdue University Calumet August 1997 - June 2000
Purdue University Calumet September 1994 - August 1997
Education
Purdue University Calumet 1994 — 2004
Modis September 2014 - Present
Geneva Technical Services, Chicago, IL February 2014 - August 2014
Forbes Technical Consulting June 2012 - January 2014
The Vitality Group Inc. January 2012 - June 2012
Geneva Technical Services February 2011 - November 2011
Arc Worldwide – a subsidiary of Leo Burnett, May 2008 - December 2010
Healthcare Service Corporation (Blue Cross of IL) January 2005 - December 2008
Americall December 2003 - December 2004
SPR, INC October 2002 - January 2003
TD Ameritrade September 2000 - January 2002
Skills
Project Management, Software Requirements, Risk Management, Risk Assessment, Project Portfolio..., Budget Monitoring, Budget Process, system integration, Business Process..., Software Development, Web Development, Vendor Management, Agile Methodologies, Integration, Testing
Education
Aurora University 1981 — 1987
Bachelors of Science, Computer Science
Morton College
AAS, Electronics Engineering
NCSBN October 2013 - Present
NCSBN May 2010 - October 2013
Community Healthcare System January 2004 - May 2010
CFNI June 2001 - May 2010
Community Foundation of Northwest IN 2001 - May 2010
Community Healthcare System January 2001 - January 2004
AON Service Corporation January 2000 - January 2001
Vicom January 1999 - January 2000
Americall Telemarketing Corporation January 1993 - January 1999
Americall 1994 - 1998
Skills
Active Directory, Servers, Windows Server, Network Administration, Software Documentation, Networking, Citrix, Microsoft Exchange, Group Policy, Software Development, Help Desk Support, VMware, Hardware, Red Hat Linux, Data Center, Troubleshooting, Technical Support, SharePoint, Security, Computer Hardware, Software Installation, Disaster Recovery, Information Technology, Blackberry Enterprise...
Education
Robert Morris University - Illinois 1993 — 1995
Diploma, Computer Systems Specialist
College
Purdue University
B.S. Degree, Information Technology Networking
Verizon Wireless August 2011 - Present
Lutheran Social Services June 2011 - August 2011
Echo Ministries February 2011 - August 2011
RGIS May 2006 - August 2011
Evergreen Solutions September 2010 - May 2011
Bulova Technology April 2007 - January 2008
Sam's Maintenance Plus Services August 2003 - September 2005
Americall September 2004 - November 2004
Education
Florida State University 2009 — 2011
BS, Management Information Systems
Brevard Community College 2007 — 2009
AA, Business
Emmanuel Advisors , LLC March 2010 - Present
CareerBuilder.com June 2007 - March 2009
Americall October 2003 - August 2006
Education
Southern Illinois University, Edwardsville
Bachelors Of Science, Buisness Managment / Marketing
South Suburban College 2003 — 2006
Associate of Science, Buisness Managment
Americall March 1996 - September 2006
K-mart Corp September 1974 - December 1995
Uniroyal Tire Corp September 1966 - September 1974
Education
Northern Illinois University 1962 — 1966
" BS ", Marketing
St. Patrick H.S. 1958 — 1962
High School, Business
MB Financial Bank July 2011 - Present
Menards March 2007 - July 2011
Panera Bread October 2004 - July 2008
Americall December 2002 - June 2003
Skills
Training, Management, Customer Service, Sales, Sales Operations, Project Planning, Time Management, Telephone Skills, Customer Satisfaction, Data Entry, PowerPoint, Microsoft Word
Education
Columbia College 2005 — 2009
Bachelor of Arts, Broadcast Journalism
Columbia College Chicago 2005 — 2009
Bachelor of Arts, Broadcast Journalism
Rich Central
Americall 1998 - 2011
Education
North Central College
Winthrop College
Illinois State University August 2011 - May 2012
Student August 2009 - May 2012
United States Army National Guard July 2006 - November 2011
United States Army National Guard 2006 - 2011
Americall March 2010 - August 2010
Winnie Pooh Home Daycare August 2008 - August 2009
Skills
Communication, Networking, Telecommunications
Education
Illinois State University
Bachelor of Science, Biology
Diamond Foods, Inc. August 2005 - Present
Americall September 2003 - May 2005
Education
Hyles-Anderson 2003 — 2005
Ivy Tech Community College
Cinnabon November 2014 - Present
SpringMill Health Campus June 2005 - Present
Spectrum Community Services May 2010 - January 2014
Americall March 2006 - August 2006
Skills
Typing, Vital Signs, Mental Health, Healthcare, Medical Terminology, Data Entry, HIPAA, Sales, Microsoft Excel, First Aid, Time Management, Customer Service, CPR Certified, Critical Thinking, PowerPoint, Telephone Skills, Microsoft Word, Event Planning, Teamwork, Medical Records
Education
Brown Mackie College-Merrillville 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Police Science
Brown Mackie College-Merrillville 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Criminal Justice
Merrillville High School 2001 — 2005
General Studies
FINANCIAL CENTER FEDERAL CREDIT UNION May 2006 - October 2009
AMERICA READS AND AMERICA COUNTS September 2005 - May 2006
TIMBERLAND OUTLET November 2004 - July 2005
Americall August 2004 - October 2004
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Teamwork, Research, Time Management, Cpr Certified, Critical Thinking, Credit Cards, Sales, Healthcare, Team Building
Education
Ivy Tech Community College 2007 — 2014
Indiana University-Purdue University at Indianapolis 2005 — 2006
Purdue University North Central 2004 — 2005