BrightSky - Your Diabetes Connection
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BrightSky - Your Diabetes Connection Employees
United States Postal Service July 2013 - July 2015
BrightSky - Your Diabetes Connection August 2012 - July 2013
BJ's Restaurants, Inc. June 2011 - August 2012
Aurora Community Services May 2010 - May 2011
GSI Commerce November 2008 - May 2010
Skills
Microsoft Excel, Microsoft Word, Kronos, Epiphany, Outlook, Customer Service, PowerPoint, Training, Ability to communicate..., Exceptional listener..., Leadership, Call Centers, Access, Filing
Education
Chippewa Valley Technical College 2009 — 2011
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
Treasure Island Advanced Culinary Arts Center 2000 — 2002
Certificate, Culinary Arts/Chef Training
Great HealthWorks June 2014 - Present
Great VirtualWorks September 2013 - Present
FASTNICKEL January 1999 - Present
Fastnickel 1999 - Present
BrightSky - Your Diabetes Connection July 2012 - September 2013
Wyndham Vacation Ownership 2006 - 2011
Pep Boys 2006 - 2008
PEP BOYS AUTOMOTIVE May 2003 - 2008
Pep Boys Auto 2003 - 2006
Etensity 2000 - 2001
Skills
Email Marketing, Marketing, Direct Marketing, Online Marketing, Presentations, Graphic Design, Advertising, Project Management, Social Media Marketing, Web Marketing, Sales, Digital Marketing, SEO, Online Advertising, Web Design, Marketing Strategy, CRM, Direct Mail, Google Analytics, Blogging, Lead Generation, Google Adwords, SEM
Education
Full Sail University 2011 — 2012
IMMS, Online Marketing
GEORGIA COLLEGE 1984 — 1988
BS, Art/Marketing
St Johns Prep 1979 — 1983
Clear Markets Holdings, Inc December 2014 - Present
Capgemini November 2013 - December 2014
BrightSky - Your Diabetes Connection March 2010 - October 2013
Contract February 2008 - February 2012
The Home Depot February 2007 - February 2012
Skills
Linux, Infrastructure, Microsoft Exchange, Windows Server, VMware, Troubleshooting, SAN, Server Administration, Virtualization, VMware ESX, Active Directory, Help Desk Support, Group Policy, Technical Support, Integration, Enterprise Software, Cloud Computing, VMware Infrastructure, Nagios, Network Monitoring Tools, Unix, VMware Workstation, Cisco Wireless, Cisco Technologies, Mac OS, Red Hat Linux, Solaris, Debian
Education
Bridgewater College
Bachelor's degree, Psychology
All American Medical December 2014 - Present
BrightSky - Your Diabetes Connection September 2012 - December 2014
BrightSky - Your Diabetes Connection August 2009 - September 2011
BrightSky - Your Diabetes Connection January 2007 - August 2009
BrightSky - Your Diabetes Connection January 2006 - January 2007
BrightSky - Your Diabetes Connection September 2005 - January 2006
Skills
Quality Assurance, Customer Service, Leadership, Time Management, Call Center, Coaching, Human Resources, Team Leadership, Microsoft Office, Supervisory Skills, Team Building, Process Improvement, Organizational..., Customer Relations, Customer Focus, Data Analysis, Training &..., Fast Learner, Highly Adaptable, Optimistic, Callcenter, Writing, Asterisk, Adaptation, Management, Reports, Call Centers, Microsoft Excel, Strategic Planning, Training
Education
Florida International University 2009 — 2013
Bachelor's Degree, Business Administration and Management, General
Florida International University - College of Business Administration 2009 — 2013
Bachelor's, Human Resources Management/Personnel Administration, General
Miami Dade College 2003 — 2009
Associate in Arts Degree, Criminal Justice
High school
The Write Source for Diabetes October 2001 - Present
BrightSky - Your Diabetes Connection May 2011 - March 2013
Nipro Diabetes Systems June 2003 - June 2009
MiniMed, Inc. January 1999 - May 2003
Diabetes Research Institute, University of Miami October 1991 - November 1994
Skills
Diabetes, Diabetes Management, Treatment, Management, Market Development, Program Management, Clinical Trials, Disease Management, Healthcare, Psychotherapy, Quality System, Training, Clinical Research, Managed Care, Medical Devices
Education
University of Florida
MHS, Health Sciences Counseling/Education
BrightSky - Your Diabetes Connection July 2009 - Present
BrightSky - Your Diabetes Connection 2009 - 2013
Interactive Response Technologies, (IRT) May 2007 - July 2009
Skills
Customer Service, Customer Retention, Customer Support, Customer Satisfaction, Cashiering, Cash Register, Bookkeeping, Data Entry, Filing, Typing, Postage Meter, Call Centers, Supervisory Experience, Supervising, Collections, Sales, Supply Management, Inventory Management, Inventory Control
Education
Grambling State University 1982 — 1986
Pre-requisite Courses, Basic courses
Miami Norland Senior High School 1980 — 1982
High School, Basic Studies
BrightSky - Your Diabetes Connection July 2014 - Present
Institute For Ear Nose Throat June 2013 - July 2014
Great Lakes Medical Supply June 2008 - August 2012
Vgs food center August 2002 - June 2008
Dr. Vipond Eye Care September 2007 - April 2008
Skills
Customer Service..., Data Entry, Customer Service, Receptionist Duties, Daily use of micorsoft..., Outlook, Insurance, Telephone Skills, Medical Terminology, HIPAA, PowerPoint, Process Improvement
Education
Macomb Community College 2006 — 2007
General Classes
Ross Medical Education 2006 — 2007
Medical Assistant
Baker College 2004 — 2006
Allied Schools
Medical Coding
Lowinger EyeCare May 2014 - Present
BrightSky - Your Diabetes Connection 2011 - 2013
Skills
Coaching, Customer Service, Healthcare, Training
Education
Beauty Schools of America-Miami 2014 — 2014
Nail Technician, Nail Technician/Specialist and Manicurist
Magellan Complete Care September 2014 - Present
Parallon Workforce Solutions February 2014 - September 2014
BrightSky - Your Diabetes Connection August 2012 - February 2014
Impact Broward February 2013 - August 2013
Visa June 2010 - August 2012
Skills
Credentialing, Medicaid Managed Care, Provider Relations, Provider Enrollment, Customer Service, HMO, HIPAA, Microsoft Excel, Healthcare Industry, Strategic Planning, Research, Medical Terminology, Analytics, Project Management, Problem Solving, Timely Decision Making, staff training, Managed Care, NCQA, Health Insurance, Health Policy, CVO, URAC
Education
Nova Southeastern University 2015 — 2016
Master in Business Administration
Florida Atlantic University 2011 — 2013
Bachelor's degree, Health Services Administration/ Minor in Business Law
Broward College 2008 — 2010
Associate of Arts (AA)
Confidential 2015 - Present
Marsh & McLennan Agency Florida Region 2013 - 2015
BrightSky - Your Diabetes Connection 2012 - 2013
QQ Solutions / Auxis 2008 - 2012
Spirit Airlines 2005 - 2008
MacNeill Group, Inc. 2002 - 2005
CBS Interactive 2000 - 2002
HJ Heinz 1998 - 2000
Skills
ITIL, IT Management, Microsoft SQL Server, Integration, IT Operations, Disaster Recovery, Business Analysis, Team Leadership, SDLC, IT Service Management, Cloud Computing, Software Project..., Vendor Management, Virtualization, Cisco Technologies, Network Infrastructure, Help Desk Support, Account Management, Leadership, Windows Server, Project Management, Process Improvement, SaaS, Troubleshooting, SharePoint, Program Management, Management, Service Delivery, Outsourcing, Microsoft Exchange, Strategy, VMware, Networking, Infrastructure, Information Technology, IT Strategy, Technical Support, Servers, Enterprise Software, Service Management, Business Continuity, Consulting, Data Center, Visio, Enterprise Architecture, Active Directory, System Deployment, Six Sigma, Lean Operations, PMP
Education
FAU Executive Business Center 2013 — 2014
Executive PMP, PMP
FAU Executive Business Center 2013 — 2013
Lean Six Sigma Green Belt
ITIL - ITSM Academy 2006 — 2006
ITIL Certified, ITIL Foundations
PC Professor 2005 — 2006
MCSE 2003, 2003 Microsoft MCSE Full Track
Franklin Covey 2002 — 2002
Project Management
Florida Gulf Coast University 1998 — 1999
MCSE+I, Microsoft Certified Systems Engineer plus Internet
BrightSky - Your Diabetes Connection February 2015 - Present
BrightSky - Your Diabetes Connection February 2015 - Present
BrightSky - Your Diabetes Connection November 2011 - January 2015
Homescripts February 2011 - October 2011
CVS Caremark Corporation November 2003 - January 2011
Skills
Customer Service, Team Leadership, Training, Budget, Inventory Management, Hiring Employees, Multi Tasking, Innovation, Product Marketing, Healthcare Management, Prescription Drugs, Medicare Prescription..., Medication Therapy..., Pharmacy, Patient Counseling, Pharmacy Automation, Budgets, Community Pharmacy, Compounding, Pharmacy Benefit..., Immunization, Pharmacists, Medicare Part D, Clinical Pharmacology, Healthcare
Education
Lebanese American University 1997 — 2003
Doctor of Pharmacy (Pharm.D.), Pharmacy
Zimmer Biomet May 2012 - Present
TheColi.com January 2012 - December 2012
BrightSky - Your Diabetes Connection January 2009 - March 2012
Arise Virtual Solutions Inc October 2007 - July 2008
Skills
Excel, PowerPoint, Word, Access, Outlook, Microsoft Office 2007, Microsoft Excel, Call Center, Budgets, Team Leadership, Call Centers, Analysis, Marketing, Human Resources, Leadership, Training, Microsoft Word, Strategic Planning, Sales, Management, Customer Service, Financial Analysis, Sales Management, Forecasting, Team Building, Project Planning, Accounting, Time Management, Entrepreneurship, Sales Operations, Process Improvement
Education
Florida International University - College of Business 2014 — 2016
Master of Business Administration (MBA), Banking, Corporate, Finance, and Securities Law, 3.0
Florida International University - College of Business 2009 — 2011
Bachelors (BA), Finance and Financial Management Services
Miami Dade College 2007 — 2008
Associates in Arts (AA), Accounting
Quantum 3 Media October 2014 - April 2015
BrightSky - Your Diabetes Connection June 2012 - April 2014
BrightSky - Your Diabetes Connection August 2009 - June 2012
BrightSky - Your Diabetes Connection July 2008 - August 2009
BrightSky - Your Diabetes Connection January 2008 - August 2009
West Asset Management March 2006 - January 2007
West Asset Management September 2005 - March 2006
West Asset Management August 2004 - September 2005
Skills
Training, Coaching, Customer Service, Team Building, Healthcare, Leadership, Call Centers, Process Improvement, Human Resources, Recruiting, Program Management, Cross-functional Team..., Microsoft Office, Employee Training, Team Leadership, Operations Management, Strategic Planning, Data Entry, Nursing Education, Public Speaking, Job Coaching, Training Delivery, Leadership Development, Quality Assurance, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Instructor-led Training, Data Analysis, Staff Development, CRM, Software Documentation, Onboarding, Management
Education
Broward College 2014 — 2016
Pre-Nursing Studies & Education
Inktel Direct May 2013 - Present
BrightSky - Your Diabetes Connection January 2008 - February 2012
Skills
Customer Service, Clerical Skills, Typing, Bilingual, Microsoft Office, Customer Support, Invoicing, Data Entry, Customer Satisfaction
Education
Miami Dade College 2012 — 2013
Criminal Justice AA, Business Administration, Management and Operations
BrightSky - Your Diabetes Connection November 2012 - Present
Skills
Coaching, Customer Service, Leadership, Training, Management
Education
Bryant University 2000 — 2006
Bachelor of Science (B.S.), Marketing
Wright & Filippis August 2012 - Present
BrightSky - Your Diabetes Connection July 2010 - August 2012
Midwest Labor Services January 2009 - July 2010
Advantage Foodservice Management May 2004 - October 2009
William Beaumont Hospital May 2008 - August 2008
Skills
Marketing, Marketing Strategy, Brand Development, Branding & Identity, Brand Management, Corporate Branding, Advertising, Research, Public Relations, Leadership, Press Releases, Event Planning, Event Management, InDesign, Microsoft Office, PowerPoint
Education
Central Michigan University 2004 — 2008
Bachelor of Applied Arts, Integrative Public Relations & Advertising
BrightSky - Your Diabetes Connection March 2008 - May 2013
American Diabetes Association June 2006 - March 2008
Healthy Feet July 2004 - June 2006
Blinds & Designs March 2002 - June 2004
Dreyer's Grand Ice Cream March 2000 - March 2002
Skills
Managed Care, Project Management, Health Education, •Operations, •Customer service, •Marketing & promotions, Sales Management, •Community education..., •Public speaking, •Fundraising, Healthcare, Payors, •Personnel management, Diabetic Foot Care, Sales Presentations, Operations Management, Healthcare Management, Management, Healthcare Industry, Customer Service, Medicare, Sales, Strategic Planning
Education
Robert C. Palmer Institute for Pedorthics 2005 — 2005
Certified Pedorthist, Pedorthics
Michigan State University 1997 — 2001
Bachelor of Arts (B.A.), Advertising
BrightSky - Your Diabetes Connection April 2008 - Present
PRC, LLC November 2006 - April 2007
Education
Broward College
In progress, Social Work
BrightSky - Your Diabetes Connection January 2013 - Present
Skills
Coaching, Training, Team Building, Customer Service, Public Speaking, Leadership, Community Outreach, Team Leadership, Microsoft Office, Nonprofits, Call Centers
Education
Barry University 2006 — 2011
Bachelor of Arts (B.A.), History
Barry University 2006 — 2011
Bachelor of Applied Science (BASc), Political Science and Government
BrightSky - Your Diabetes Connection April 2011 - Present
BrightSky - Your Diabetes Connection December 2010 - April 2011
BrightSky - Your Diabetes Connection September 2009 - December 2010
Florida Power & Light January 2008 - August 2009
UPS November 2007 - February 2008
Skills
Data Analysis, Excel Pivot, Microsoft Office, Sales, Strategy, Analysis, Microsoft Excel
Education
Keiser College 2008 — 2009
Ceritficate of Massage Therapy, Massage Therapy/Therapeutic Massage
Robert Morris University 2002 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General