Call Assistant
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Call Assistant Employees
Taylor Made Labels April 2014 - Present
Taylor Made Labels March 2014 - Present
LegalShield, Independent Associate May 2013 - Present
TTS Design February 2013 - December 2014
Call Assistant September 2011 - May 2013
Icon Health and Fitness June 2009 - May 2011
Nielson's Printing Svc August 1998 - September 2006
Skills
Drug Policy, Troubleshooting, Courier Driving, Legal Research, Philosophy, Group Policy, Electronics Repair, Logistics, System Administration, Cannabis growing, Political Philosophy, Liaison, Political Communication, Product Marketing, SharePoint, System Deployment, Holistic Analysis, Ethics, Public Relations, Customer Satisfaction, Sales, Public Policy, Analysis, Social Media, Networking, Microsoft Exchange, Help Desk Support, A+ Certified, FTP, Law, BMC Remedy, LAN-WAN, Social Networking, Data Analysis, Interviews, Access, Wireless Networking, Network Administration, Microsoft Technologies, Hardware, Computer Hardware, Computer Repair, Laptops, Software, Desktop Computers, Technical Support, Operating Systems, Call Centers, Software Installation, Windows
Education
Heald College-Portland 2014 — 2015
Associate's Degree, Paralegal
Kaplan University 2010 — 2012
AAS, Paralegal
Bridgerland Applied Technology College 1999 — 2001
CompTIA Certifications, Computer Science
iCracked Inc. May 2015 - Present
Call Assistant May 2014 - January 2015
Western Union April 2012 - January 2014
GetHired, Inc. January 2012 - March 2012
LiveOps April 2011 - January 2012
LiveOps April 2009 - April 2011
Liveops August 2007 - March 2009
Synapse Group, Inc. September 2006 - July 2007
Synapse Group, Inc. February 2006 - October 2006
Synapse Group, Inc. July 2005 - February 2006
Skills
Analytics, Start-ups, Direct Marketing, Strategic Partnerships, Vendor Management, Account Management, Process Improvement, Product Marketing, Data Analysis, Business Development, Strategy, Partnership Marketing, Management, Leadership, People Management, Hiring, Contract Negotiation, Marketing, Project Management, Marketing Strategy, Client Services, A/B testing, Inbound Marketing, SEO, Market Research, Salesforce.com, Vendor Relations, Startups, B2B Marketing, Offsites, Execution, Corporate Communications, Copywriting, Ghostwriting, Sales, Business Strategy, Digital Marketing, Presentations, Writing, Business Writing, CRM, Content Marketing, Local SEO
Education
The Johns Hopkins University 2001 — 2005
Bachelor of Arts, Economics
The Minacs Group April 2015 - Present
Call Assistant May 2014 - April 2015
TeleTech October 2012 - May 2014
Stream Global Services December 2011 - October 2012
LiveOps September 2005 - December 2011
Victoria's Secret Direct October 1995 - September 2005
Skills
Call Center, Customer Experience, Performance Management, BPO, Customer Satisfaction, Customer Retention, Customer Service, Process Improvement, Contact Centers, Team Building, Account Management, Cross-functional Team..., Outsourcing, Operations Management, Team Leadership, Training, Leadership, Call Centers, Strategy, CRM, Program Management, Recruiting, Employee Relations, Management, E-commerce, Sales, Training Delivery
Education
Ohio State University 1991 — 1993
Master's Degree, Business Administration and Management, General
Ohio University 1988 — 1991
B.S, Communication
Call Assistant September 2011 - July 2015
HP WebOS (Sykes Asia) June 2011 - September 2011
e-Performax Contact Center October 2008 - June 2010
Skills
Call Centers, Process Improvement, Quality Assurance, Management, Microsoft Excel, BPO, Business Analysis, Training, Project Management, SQL
Education
Southwestern University Cebu City 2000 — 2004
AB Broadcast Communications, Mass Communication/Media Studies
University of San Jose - Recoletos 1994 — 1998
High School
Dialog Direct April 2015 - Present
Call Assistant July 2013 - March 2015
Strategic Fundraising January 2011 - July 2013
Strategic Fundraising March 2009 - January 2011
Strategic Fundraising October 2005 - March 2009
Strategic Fundraising March 2005 - October 2005
Skills
Fundraising, Call Centers, Strategic Planning, Change Management, Team Building, Human Resources, Leadership, Leadership Development, Team Leadership, Management, Employee Relations, Operations Management, Customer Service, Process Improvement, Customer Satisfaction, Marketing Strategy, Training
Education
Minnesota State University, Moorhead 2001 — 2005
Mass Communcations
Medical professionals, Multiplan Contractor September 2012 - Present
Medical professional, Multiplan September 2012 - Present
Argosy University January 2011 - June 2012
Call Assistant July 2008 - March 2010
Skills
Customer Satisfaction, Customer Service
Education
Argosy university Salt lake city 2011 — 2012
MBA, Human resource management
Southern Illinois University, Carbondale 2003 — 2007
Bachelors of science, Marketing
Call Assistant April 2010 - Present
Skills
Call Center, Customer Satisfaction, Customer Service, Quality Control, Team Leadership, Process Improvement, Training, Sales Operations, Microsoft Office, Sales, Microsoft Excel
Education
Idaho State University
Utah State University
Exercise Science
Canyons School District January 2013 - Present
Call Assistants LLC October 2010 - November 2012
Call Assistant 2011 - 2012
Call Assistant March 2010 - November 2010
Vecna Technologies October 2008 - April 2009
Vecna Technologies Inc October 2008 - February 2009
Cache County American Red Cross September 2002 - July 2005
Sunshine Terrace Assisted Living Center December 2000 - December 2002
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Leadership, Call Center, Process Improvement, Sales, Project Management, Strategic Planning, Analysis, Sales Operations, Training, Public Speaking, SharePoint, Process Scheduler, Account Management, Data Entry
Education
Bridgerland Applied Technology College
Utah State University
Call Assistant May 2011 - Present
On Site Fitness March 2011 - Present
Education
Utah State University 2007 — 2014
Snow College 2004 — 2004