Harmon Solutions Group
Industry: Insurance company
DescriptionFounded: 1949 Parent organization: Strategic Claim Services Inc
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Harmon Solutions Group Employees
Travelers November 2014 - Present
Travelers Insurance January 2005 - Present
Convergys December 1999 - January 2005
Harmon Solutions Group November 1992 - December 1999
Skills
Call Center, Performance Management, Customer Satisfaction, Customer Experience, Strategic Partnerships, Program Management, Crisis Communications, Mentoring Of Staff, Insurance, Process Improvement, Workforce Management, Vendor Management, Call Centers, BPO, Customer Retention, Operations Management, Customer Service, Recruiting, Leadership, Project Management, CRM, Account Management, Training, Team Building, Coaching, Management, Contact Centers, Outsourcing, Claim, Business Process..., Cross-functional Team..., Human Resources, Change Management
Education
Rollins College - Crummer Graduate School of Business 2004 — 2004
Certificate, Crummer Management Program
University of South Florida 1987 — 1993
Bachelor of Arts, Communications
Jack Link's Auto and RV Superstore March 2013 - Present
Harmon Solutions Group August 2011 - February 2013
Harmon Solutions Group March 2011 - August 2011
Harmon Solutions Group October 2010 - March 2011
Skills
Insurance, Call Center, Process Improvement, Customer Service, Business Analysis, Customer Satisfaction, Sales, Access, Leadership, Analysis, Microsoft Office, Microsoft Excel, Strategic Planning, Data Entry, Outlook, Call Centers, Coaching
Education
Chippewa Valley Technical College 2000 — 2003
Associate's degree, Accounting, 3.8
C.H. Robinson January 2015 - Present
Land O'Lakes, Inc. December 2014 - January 2015
Boston Scientific June 2013 - December 2014
Harmon Solutions Group March 2011 - May 2013
Cummins NPower, Inc June 2007 - September 2007
Skills
Accounting, Access, Business Communications, Microsoft Office, Excel, SAP, PowerPoint, Word, QuickBooks, Bookkeeping, Financial Accounting, Time Management, Teamwork, Outlook, Auditing, Customer Service
Education
University of Wisconsin-Eau Claire 2008 — 2013
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Shaoguan University 2011 — 2011
Steamatic of Western Wisconsin September 2013 - Present
Gibson's WaterCare October 2012 - Present
Harmon Solutions Group January 2011 - October 2012
The Wedding Tree 2003 - 2007
Skills
Data Entry, Access, Accounts Receivable, Accounts Payable, Deposits, Filing, Microsoft Excel, Microsoft Word, Customer Service, Invoice Processing, Training, Telephone Skills, Quality Assurance, Human Resources, Insurance, New Hire Paperwork, Sales & Use Tax, Payroll, Payroll Taxes, Peachtree, Invoicing, Call Centers, Mass Mailing, Message Taking, Quality Center
Education
Chippewa Valley Technical College 2009 — 2011
Associate's degree, Accounting
University of Wisconsin-Eau Claire 2007 — 2009
Liquidity Services, Inc. 2013 - Present
CARFAX 2011 - 2013
AssetNation 2005 - 2010
Harmon Solutions Group 2002 - 2004
Quality Planning Corporation 1999 - 2002
Belron, Safelite Auto Glass 1993 - 1999
Skills
Start-ups, B2B, Selling, BPO, ASP, Software, Strategic Planning, Business Development, Insurance, Call Center, Sales, Training, Leadership, Call Centers, Team Building, Customer Satisfaction, Management, Sales Management, Marketing, Strategic Partnerships, Sales Process, Business Planning, New Business Development, Marketing Strategy, Negotiation, SaaS, Customer Retention, Process Improvement, Business Strategy, Strategy, Account Management, Operations Management, Recruiting, Cold Calling, P&L Management, Executive Management, Product Management, Analytics, Business Process..., Forecasting, Product Development, E-commerce, Cloud Computing, Mergers & Acquisitions, Market Research, Sales Operations, Salesforce.com, Solution Selling, CRM, Professional Services
Education
Mount Vernon Nazarene University 1999 — 2003
Master of Business Administration (M.B.A.), Business
eBay Incorporated March 2014 - February 2015
Menards September 2013 - November 2013
Harmon Solutions Group August 2009 - May 2013
Adecco December 2011 - February 2012
The Wisconsin Group 2011 - 2011
The Wisconsin Group 2011 - 2011
The Wisconsin Group 2011 - 2011
The Wisconsin Group 2011 - 2011
The Wisconsin Group 2011 - 2011
Chippewa Valley Technical College January 2009 - December 2010
Skills
Data Entry, Customer Service, Organization, Written Communication, Sales, Leadership, Outlook, Inventory Management, Internet Explorer, Ten Key, Access, Call Center, Copying, Multi-line Phone
Education
Chippewa Valley Technical College 2008 — 2011
Associates, Business Management
Harmon Solutions Group August 2015 - Present
Harmon Solutions Group March 2011 - August 2015
Rock n' Roll To Go PLus! March 2008 - July 2010
Entertainment Solutions December 2006 - March 2008
Whitehall Jewellers June 2003 - July 2006
Slumberland Furniture August 2002 - May 2003
RadioShack August 1999 - July 2002
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English
Education
Chippewa Valley Technical College
General Studies
U.W. Marshfield
General Studies
University of St. Thomas September 2015 - Present
National American University November 2013 - March 2014
Comcast September 2011 - September 2013
Harmon Solutions Group May 2010 - September 2011
Curt Manufacturing May 2009 - August 2009
UPS February 2008 - May 2008
Curt Manufacturing May 2005 - September 2005
Skills
Customer Service, Customer Relations, Microsoft Office, Call Center, Customer Satisfaction, Microsoft Excel, Sales, Microsoft Word, Leadership, PowerPoint, Project Management, Inventory Management, Product Development, Forecasting, Team Leadership, Databases, Management, Change Management, Logistics, Purchasing, Process Improvement, Sales Management, Public Speaking, Call Centers
Education
University of St. Thomas 2015 — 2017
Leadership Student Affairs M.A.
University of Wisconsin-Eau Claire 2010 — 2011
BA, Religous Studies
St. Cloud State University 2005 — 2010
B.A., History
Chippewa Valley Technical College October 2014 - March 2015
n/a - currently unemployed March 2014 - June 2014
Precision Pipeline, LLC May 2013 - March 2014
DuPont Pioneer March 2013 - May 2013
Bullpen Sports Bar July 2012 - February 2013
Eau Claire County Parks and Forest June 2012 - August 2012
Wisconsin Land Information Association 2012 - 2012
Harmon Solutions Group September 2007 - April 2009
231 TAXI, LLC February 2006 - March 2009
Skills
Data Collection, Cartography, Microsoft Excel, Geographic Information..., ArcGIS, Spatial Analysis, Microsoft Office, Customer Service, Microsoft Word, SPSS, Event Planning, Adobe Illustrator, Thematic Mapping, Bathymetric Mapping, Site Analysis, GPS devices, Vector Analysis, Projection Mapping, Garmin Montana, Trimble Pathfinder..., Interpolation, Geocoding, Surface Modeling, Geodatabase, Quantitative Risk..., Soil Mapping, Soil Classification, ground penetra, Statistical Data..., Environmental Geology, Qualitative Research, Quantitative Research, GIS, Databases, Public Speaking, Research, GPS, Data Analysis, ESRI, Technical Writing, Project Planning, Data Entry, Leadership Development, Geography, Coaching, Ruby, Java, HTML, CSS, JavaScript
Education
Chippewa Valley Technical College 2014 — 2016
Associate's degree, IT - Software Developer, 3.97 GPA
University of Wisconsin-Eau Claire 2007 — 2012
Bachelor of Science (B.S.), Environmental Geography, 3.2/4.0
Xcel Energy May 2014 - Present
Xcel Energy January 2010 - May 2014
City of Eau Claire January 2011 - 2014
Lorman Education Services 2008 - 2009
Harmon Solutions Group January 2001 - January 2004
Skills
Energy Management, Energy Efficiency, Energy Conservation, Energy Audits, Strategic Planning, Customer Service, Project Management, Process Improvement, Program Management, Budgets, Team Building, Microsoft Office, Account Management, Analysis, Microsoft Excel, Sales, Energy, Demand Response, Energy Policy, B2B, Alternative Energy, Building Automation, Green Building, Business Strategy, Training, Management Consulting, Leadership, Management, Contract Negotiation
Education
Chippewa Valley Technical College 2002 — 2005
Fire Protection, Fire Protection
St. Cloud State University 1999 — 2000
Business, Business
Educational Solutions December 2009 - Present
Harmon Solutions Group 2005 - 2009
Skills
Applied Behavior..., Staff Development, Child Development, Employee Training, Parent Education, Recruiting, Hiring Employees, Policy Writing, Human Resources
Education
Capella University 2014 — 2017
Master's Degree, Applied Behavior Analysis
University of Wisconsin-Eau Claire 2004 — 2009
Bachelor's Degree, Psychology
International Customer Service Association May 2015 - Present
Intuit January 2014 - Present
PACE - Professional Association for Customer Engagement January 2014 - January 2015
International Customer Service Association January 2011 - January 2014
Afni November 2000 - January 2014
Afni, Inc. November 2004 - November 2012
Yager Consulting January 2004 - December 2004
Apac Customer Services September 2000 - May 2004
Harmon Solutions Group 1998 - 2000
Hutchinson Technolgy, Inc. 1995 - 1998
Skills
Team Building, Organizational..., E-Learning, Leadership, Staff Development, Strategic Planning, Project Management, Performance Consulting, TQM, Learning Management..., Customer Service..., Training Delivery, Training, Consulting, Budgets, Recruiting, Program Management, Change Management, Performance Management, Call Centers, Customer Satisfaction, Management, Outsourcing, Employee Training, Team Leadership, Customer Experience, CRM, Coaching, Instructional Design, Leadership Development, Telecommunications, Customer Service, Performance Improvement, Customer Retention, Process Improvement, Cross-functional Team..., Operations Management, Enterprise Software, Strategy, Instructor-led Training, Vendor Management, Employee Engagement, BPO, Workforce Management, Inbound Marketing, Talent Management, Business Process..., Needs Analysis, Contact Centers, Call Center Development
Education
University of Wisconsin-Stout 1998 — 2000
B.S., Voc Tech Adutl Ed
University of Wisconsin-Stout 1998 — 2000
BS, Specialization Training & Human Resource Development
Spokane Community College 1979 — 1981
Certificate, Industrial Electricity
Robert Half Technology April 2012 - Present
Robert Half Technology October 2013 - May 2014
Robert Half Technology March 2013 - October 2013
Robert Half Technology April 2012 - March 2013
Ecumen August 2010 - August 2011
Harmon Solutions Group June 2009 - August 2010
Skills
Call Center, Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Event Planning, Microsoft Excel, Management, Recruiting, Process Improvement, Sales, Customer Satisfaction, Program Management, Time Management, Employee Relations, Outlook, Team Building, Windows, Marketing, Coaching, Budgets, Human Resources, Training, Leadership Development, Public Speaking, Leadership, Interviews, System Administration, Software Documentation, Social Networking, Business Development, Troubleshooting, Project Management, Team Leadership, Data Analysis, Account Management, Strategic Planning, Healthcare, Call Centers, Salesforce.com, Sales Management
Education
University of Wisconsin-Eau Claire 2006 — 2011
BSHCA, Health Care Administration
Century College 2008 — 2008
Certification, CNA and Home Health Aide
Wiitala/Vozka Logging BuyerMidwest ManufacturingFebruary 2013 - March 2015
Ponsse Oyj May 2011 - September 2011
AIESEC Croatia January 2010 - April 2010
Harmon Solutions Group 2009 - 2010
Goodwill industries 2009 - 2009
Skills
Public Speaking, Microsoft Office, Windows, Teaching, Team Management, Customer Service, Outlook, Research, Photoshop, Accounting, Business Development, Business Planning, Small Business, Business Strategy
Education
University of Wisconsin-Stout 2010 — 2012
Bachelor of Science, Business Administration and Management, General, 3.3 out of 4.0
Chippewa Valley Technical College 2007 — 2009
Associate's degree, Business Administration and Management, General, 3.4 out of 4.0
UnitedHealthcare March 2007 - Present
Carlson Marketing Worldwide 2004 - 2007
Harmon Solutions Group 2002 - 2004
Department 56 2000 - 2002
Moore Graphics Services 1978 - 1995
Skills
Cross-functional Team..., Marketing Strategy, Direct Marketing, Strategy, Marketing, Integrated Marketing, Account Management, Marketing Management, Multi-channel Marketing, Segmentation, Strategic Planning, Leadership, E-commerce, Marketing Communications, Product Marketing, Team Leadership, Email Marketing, CRM, Analytics, Management, Project Management, Competitive Analysis, Strategic Partnerships, Lead Generation, Digital Marketing, B2B Marketing, Database Marketing, Product Management, Interactive Marketing, Brand Management, Product Launch, B2B, Market Research, Customer Acquisition, P&L Management
Education
University of Minnesota Duluth
Harmon Solutions Group December 2006 - Present
Assured Software 2006 - 2010
Harmon Solutions Group 2006 - 2010
Harmon Solutions Group 2006 - 2010
Harmon Solutions Group 2006 - 2010
Harmon Solutions Group 2006 - 2010
Harmon Solutions Group 2005 - 2010
Education
Bethel University 2005 — 2007
Master's, Biblical and Theological Studies
University of Wisconsin-Madison 2004 — 2005
Master's Certificate in Project Management, Project Management
Concordia College 1983 — 1985
BA - Education, Special Ed (Maj) Music (Minor)
Golden Valley Lutheran College 1980 — 1982
AA Education, Special Education/Christian Education
Humana November 2014 - Present
HUMANA October 2008 - Present
CEI March 2008 - September 2008
GNC September 2008 - December 2008
Harmon Solutions Group September 2005 - March 2008
Safelite AutoGlass May 2002 - August 2005
Computer Aid, Inc. March 1998 - May 2002
Sealand shipping Corporation May 1996 - January 1998
Skills
Solution Architecture, Architectural Design, .NET, Blaze Advisor, Microsoft SQL Server, Agile & Waterfall..., Web Services, Web Application Design, Web Design, Web Development, IBM Mainframe, Scrum, Healthcare Information..., Medicare, Medicare Part D, Medicare Prescription..., CMS, EDI, Business Analysis, Business Process...
Education
Osmania University 1991 — 1995
Bachelor of Engineering (BE)
Harmon Solutions Group March 1992 - Present
Skills
C#, Databases, XML, Visual Basic, COBOL, Analysis, VB.NET, VBA, SQL, Software Documentation, Agile Methodologies, Insurance, SDLC, Microsoft Office, Business Analysis, Process Improvement
Education
University of Otago 1984 — 1986
Bachelor of Science (BSc), Computer Science
American National Property And Casualty Company June 2013 - Present
Cunningham Lindsey September 2008 - May 2013
Draeger Construction February 2007 - August 2008
ARI November 2004 - March 2006
Draeger Construction February 2001 - December 2002
Harmon Solutions Group January 1998 - January 2001
State Farm Insurance February 1988 - November 1996
Skills
Claim, Claims Management, Negotiation, General Insurance, Insurance, Property & Casualty..., Liability, Commercial Insurance, Casualty, Property Damage, Subrogation, Legal Liability
Education
Tiffin University 1990 — 1994
BA, Bus Admin - Mgmt & Mktg
NW Property Claims LLC April 2014 - Present
SAMS and Associates August 2012 - March 2014
McLarens Young International June 2007 - July 2011
Nationwide Insurance 2011 - 2011
Plover and Associates January 2002 - 2006
Country Companies 1998 - 2000
Harmon Solutions Group 1998 - 2000
Farmers Home Group 1994 - 1998
Farmers Home Group 1977 - 1994
Underwriters Adjusting Company 1975 - 1977
Skills
Investigation, policy..., Property Damage, Commercial Lines, Claims Management, Claim, Property & Casualty..., Casualty, Legal Liability, Commercial Insurance, Liability, General Insurance, Insurance, Subrogation, Inland Marine, Underwriting, Claim Investigation, Claims Resolution, Customer Service, Property Claims, Reinsurance, Liability Analysis, Xactimate, Umbrella Insurance, Water Damage, Adjustments, Claims Handling, Litigation Management, Claims Investigations, Loss Adjusting, Adjusters
Education
Lane Community College 1973 — 1975
AS, Insurance Adjusting
Sheridan, Oregon 1969 — 1973
Diploma, High School