Lufthansa GlobalTeleSales
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Lufthansa GlobalTeleSales Employees
OMV January 2011 - Present
OMV Gas & Power GmbH May 2008 - December 2010
OMV Solutions GmbH November 2006 - May 2008
Xerox June 2004 - June 2006
Lufthansa GlobalTeleSales August 2002 - September 2003
Skills
Energy, Oil/Gas, Gas, Natural Gas, Petroleum, LNG, Commodity Markets, Energy Markets, Project Management, Power Generation, Business Strategy, Change Management, Energie, Upstream, Energiesektor, Analysen, Erneuerbare Energien, Projektplanung, Öl- und Gasbranche, Risikomanagement, Wirtschaftswissenschafte..., Finanzanalyse, Strategisches Management, Öl & Gas, Rohstoffmärkte, Erdöl, Unternehmensstrategie, Veränderungsmanagement, Oil & Gas, Projektmanagement
Education
WU Executive Academy 2013 — 2015
Master of Business Administration (MBA), Energy Management
Lufthansa December 2014 - Present
Lufthansa August 2006 - November 2014
Lufthansa January 2008 - June 2011
Trafalgar Tours 2005 - 2006
American Tours International 2004 - 2005
Lufthansa GlobalTeleSales 2003 - 2004
Lufthansa 1998 - 2003
Lufthansa 1995 - 1998
Skills
Customer Service, Team Leadership, Training & Development, People Skills, Managing Employees, German, Management, Training, Employee Training, Leadership, Airlines, Amadeus, Analysis, CRM, Call Centers, Coaching, Quality Assurance, Sales, Travel Management, Tourism, Ticketing, Aviation, Airports
Education
Loyola Marymount University 1989 — 1993
Bachelor of Liberal Arts, German Literature
Rolling Hills High School 1985 — 1989
Swarovski January 2015 - Present
Transped Europe GmbH January 2014 - December 2014
Goldbet November 2010 - October 2012
Goldbet SportWetten October 2009 - October 2010
Goldbet SportWetten March 2009 - September 2009
Lufthansa GlobalTeleSales June 2008 - November 2008
Skills
Customer Satisfaction, Online Gaming, Team Management, Customer-focused, Customer Driven, Performance Management, Microsoft Word, LivePerson, Gaming Industry, Sportsbook, Recruiting, KPI Reports, SAP, Performance Reporting, Customer Service, Managing Offshore Teams, Microsoft Excel, Outlook, PowerPoint, Visio, Proofreading, Translation
Education
Università degli Studi di Milano 2003 — 2007
Mediazione linguistica e culturale, English - French
Lufthansa GlobalTeleSales November 2007 - April 2010
Self Employed August 2004 - September 2007
Nextstep Recycling May 2004 - September 2006
Authentic Models BV March 2003 - July 2004
Humboldt Institut February 2004 - February 2004
Deutsche BA January 1996 - November 2002
ITS International Tourist Service April 1995 - November 1995
Air Berlin March 1992 - November 1993
Education
2004 — 2005
Certificate as a Massage Therapist
Goethe Institut 2001 — 2005
Certificate of Completion
Rhenus Lager und Umschlag AG 1989 — 1992
Certificate as a Forwarding Merchant
Waldoberschule, Berlin 1981 — 1988
Abitur / university-Entrance Diploma
Intelcan Technosystems Inc. October 2007 - Present
Brigholme Interiors Group 2006 - 2007
AmeriCredit Financial Services 2005 - 2006
Lufthansa GlobalTeleSales 2004 - 2005
Quadrangle Architects 2002 - 2004
Skills
Marketing Communications, International Business..., Proposal Writing, Program Management, Business Development, New Business Development, Management, Strategic Planning, Business Strategy, Process Improvement, Strategy, Leadership, Project Management, Competitive Analysis, Business Planning, Market Analysis, Market Research, Change Management, Cross-functional Team..., Team Leadership
Education
Cornell University 2014 — 2015
Certificate, Management Reporting: Systems and Strategies
Wizz Air February 2014 - Present
Origanum Kft October 2012 - February 2014
Cavok Aviation March 2009 - August 2012
Statlogics March 2008 - February 2009
Lufthansa April 2007 - February 2009
Lufthansa GlobalTeleSales February 2006 - March 2007
Skills
English, Translation, Public Relations, Social Media, Tourism, Microsoft Office, Travel Management, Customer Service, Flights
Education
Debreceni Egyetem 1999 — 2004
Master of Arts (M.A.), English Language and Literature/Letters
SurveyMonkey June 2014 - Present
Fluidware February 2014 - June 2014
Seoul Metropolitan Office of Education August 2011 - August 2013
Lufthansa GlobalTeleSales April 2010 - August 2011
Starbucks March 2006 - April 2010
Skills
Microsoft Word, Customer Service, Public Speaking, Microsoft Excel, Time Management, Social Media, Coaching, Teaching, Microsoft Office, Event Planning, Training, Research, Teamwork, Data Analysis, Customer Satisfaction
Education
Trent University 2006 — 2010
Bachelor of Science (B.Sc.), Biology/Anthropology
Dell April 2014 - Present
Dell March 2012 - January 2014
Dell January 2007 - September 2010
Lufthansa GlobalTeleSales July 1998 - July 1999
American Airlines May 1995 - September 1998
Skills
Salesforce.com, People Management, Program Management, Change Management, Team Leadership, Process Engineering, Strategic Planning, Roadmap, Analytics, Sales Operations, Cross-functional Team..., Directing, Governance, Organizational..., Global Delivery, Global Strategy, Global Operations, Social Media, Salesforce.com..., Management, CRM, Business Process..., Vendor Management, Strategy, Business Analysis, Outsourcing, Mobile Devices, Cloud Computing, Enterprise Software, SaaS
Education
University College Dublin 1991 — 1994
BCL, Law
St Mary's High School. Midleton 1990 — 1993
Vourvoulis Architectural Glass Consulting July 2008 - Present
3DSite, Inc. March 2004 - June 2008
Lufthansa GlobalTeleSales 1997 - 2003
Skills
Interior Architecture, Strategic Planning, Operations Management, Event Management, Project Management, Customer Service, Event Planning, Budgets, Furnishings
Education
The Goethe University Frankfurt
M.A.
Kimco Staffing Services, Inc. July 2014 - Present
Primary Solution Management, Inc. October 2010 - June 2014
CSULB Beach Fund August 2008 - October 2010
Lufthansa GlobalTeleSales February 2007 - July 2008
Skills
MOS, German, Organizational..., Research, Crew Scheduling, Appointment Scheduling, Meeting Scheduling, Attendance Management, Human Resources, Mac OS, Financial Reporting, Outlook, Time Management, Teamwork, Customer Service, Microsoft Office, PowerPoint, Public Speaking
Education
CSULB 2008 — 2011
Bachelors of Science, Human Resources Management
San Jose City College 2005 — 2006
Associates of Arts, Business Administration
Fullerton College 2003 — 2005
Transferred to San Jose City College, Business Administration
Lufthansa January 2014 - Present
Lufthansa October 2003 - Present
Lufthansa GlobalTeleSales December 2000 - October 2003
Lufthansa GlobalTeleSales April 1997 - December 2000
Disneyland Paris 1996 - 1997
Kempinski Hotels 1995 - 1996
condatour Event Management 1992 - 1995
Skills
Management, Leadership, Training, Customer Satisfaction, Airlines, Tourism, Aviation, Sales, Customer Service, Amadeus, Business Travel
Education
The Berlin School of Economics and Law 1992 — 1995
Diplom Kauffrau (FH) - equivalent to BA, Business Administration
Sears Holdings Corporation February 2014 - December 2014
Robert Half - Office Team January 2013 - April 2013
Lufthansa GlobalTeleSales October 2008 - January 2011
Peugeot August 2005 - July 2008
Skills
Team-oriented, Work Ethic, High Quality Standards, Problem Solving, Comfortable working..., Bilingual, Communication, German-speaking, Customer Service
Education
Embry Riddle Aeronautical University-Worldwide 2011 — 2014
Bachelor's Degree, Technical Management, 3.667
Australian Catholic University 2008 — 2011
Diploma, Business/Commerce, General
Theodor-Heuss Gymnasium 2005 — 2008
Management Assistant Certificate, Structured Training in Sales and Accounting