Produban Santander
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Produban Santander Employees
Produban Santander September 2013 - Present
Dimension Data May 2011 - September 2013
SIRT February 2011 - May 2011
Colt Technology Services December 2010 - January 2011
DESCA August 2008 - September 2010
DESCA February 2007 - August 2008
DESCA October 2005 - February 2007
DESCA March 2005 - October 2005
Skills
ITIL, Unified Communications, VoIP, Cisco Call Manager, Telecommunications, Cisco IOS, QoS, Gateway, Network Design, Pre-sales, CCNA, Cisco, CCNP Voice, IT Management, Cisco Technologies, Cisco Certified, CCVP, Cisco IP Telephony..., Unified Presence, Unity Connection, Cisco Jabber, Cisco SME, Routing, IP, Switches
Education
Universidad Politécnica de Madrid 2010 — 2011
Masters in Management
British Council 2008 — 2009
Universidad Central de Venezuela 1997 — 2005
Bachelor of Science (BSc)
Agustiniano Cristo Rey 1992 — 1997
Produban Santander February 2015 - Present
Blue Screen Technologies LLC. January 2010 - Present
Banco Santander September 2006 - Present
Private Client Resources LLC July 2005 - October 2006
ACS, a Xerox Company August 2003 - July 2005
SCIREX Corporation July 2001 - July 2003
Superior Consultant Corp October 1999 - July 2001
Skills
Active Directory, Windows Server, Citrix, Technical Support, Hardware, Network Administration, Firewalls, Software Installation, TCP/IP, Windows, Routers, Printers, Blackberry, Wireless Networking, Trading Systems, LAN-WAN, Bloomberg, iPhone Support, Mac, Smartphones, Systems Management, Microsoft Exchange, Networking, Servers, IP Phones, LAN/WAN, Desktop Support, Desktop Administration, Desktop Management, Wireless Security, Home Offices, Wiring, ITIL v3 Foundations..., Project Planning
Education
Albertus Magnus College
BS, Finance
Branford Hall 1998 — 1999
Certification (1yr. program), Computer Networking Management, 3.9
Southern CT State Univ 1989 — 1992
Associate's degree, Business Administration and Management, General
Santander Bank, N.A. September 2014 - Present
Produban Santander January 2004 - September 2014
Homehelpers March 2012 - May 2014
Sovereign Bank/Santander Bank 2001 - 2004
Skills
Management, Microsoft Excel, Leadership, Training, Staffing, Planning & Scheduling, Experienced Business..., Customer service, Call center, Workforce Management, Workforce Planning
Education
Penn State University 1993 — 1995
Elementary Education and Teaching
Wilson High School 1991 — 1993
Diploma
Santander Bank, N.A. December 2014 - Present
Santander Bank, N.A. July 2014 - December 2014
Produban Santander August 2010 - July 2014
Itaú BBA November 2004 - August 2010
Banco Santos November 2002 - November 2004
ITG Inf Tec Ger Ltda June 2000 - November 2003
Skills
IT Management, Cloud Computing, Data Warehousing, Software Development, SOA, Databases, ITIL, Business Strategy, CRM, Management, IT Strategy, Enterprise Architecture, Infrastructure, Business Intelligence, Team Leadership, Strategic Planning, Project Management, IT Governance, Performance Tuning, Telecommunications, Business Analysis, Product Management, Governance, PMP, Application Architecture, Team Building, Risk Management, Change Management, Oracle, Budgets, Strategy, Leadership, Process Improvement, Disaster Recovery, Data Center, Active Directory, Virtualization, IT Operations, Banking, Service Delivery
Education
Massachusetts Institute of Technology - Sloan School of Management 2009 — 2010
MBA, Management
Universidade Federal de Santa Catarina 1995 — 2000
BS, Production Mechanical Engineer
Produban Santander 2004 - Present
Santander Bank, N.A. 2001 - 2004
Santander Bank, N.A. 1998 - 2001
Santander Bank, N.A. 1997 - 1998
Santander Bank, N.A. 1996 - 1997
Skills
Workforce Management, Workforce Planning, Project Planning, Staffing Services, Management, Banking, Customer Service
Education
Reading Area Community College 1995 — 1996
Education
Penn State University 1993 — 1995
Education
Customers Bank July 2014 - Present
Customers Bank June 2013 - Present
Produban Santander September 2011 - June 2013
Produban Santander November 2010 - September 2011
Produban (Formerly Sovereign Bank) 2009 - 2010
Sovereign Bank 2006 - 2009
STV July 2005 - September 2005
Skills
Documentation, ITIL, Windows, IT Operations, Active Directory, CCNA, DHCP, Network Security, Network Administration, Windows Server, IT Management, Data Center, VMware, Servers, Microsoft Exchange, Virtualization, Cisco Technologies, VMware ESX, vSphere, Process Improvement, Change Management, Networking
Education
Penn State University 2004 — 2005
BS, Information Science and Technology
Penn State University 1998 — 2001
BA, Art- Digital Photography
Seniorlink January 2015 - May 2015
Lois Paul and Partners June 2014 - October 2014
Produban Santander October 2013 - April 2014
Samsung Neurologica April 2013 - June 2013
Andover Newton Theological School May 2012 - June 2013
Private Homes August 2010 - June 2012
Tutors for All October 2009 - June 2010
Skills
Windows 7, Microsoft Office, Event Planning, English Grammar, English Literature, Educational Technology, Academic Tutoring
Education
Andover Newton Theological School 2010 — 2012
Masters of Arts
Produban Santander September 2009 - Present
Sovereign Bank August 2001 - September 2009
Skills
Information Security, ITIL, IT Operations, IT Management, Customer Service, Disaster Recovery, IT Service Management, Network Security, Data Center, Troubleshooting, VMware, Vendor Management, Windows Server, IT Strategy, Security, Business Analysis
Education
Albright College 1999 — 2002
B.S. in Business Administration, Information Technology
Produban Santander June 2013 - Present
Cox Communications January 2011 - May 2013
Cox Communication October 2006 - January 2011
Cox Communications January 2006 - October 2006
Cox Communications December 2004 - October 2006
Skills
Workforce Management, Forecasting, Capacity Planning, Scheduling, Call Center, Call Centers, Competitive Analysis, Data Analysis, Sales Operations, Customer Experience, Telecommunications, Customer Retention, Customer Satisfaction, Operations Management, Process Improvement, CRM, Management, Customer Service, Vendor Management, Coaching, Sales, Cross-functional Team..., Account Management
Education
University of Rhode Island 1998 — 2002
Bachelors of Art, English