Retail Automotive
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Retail Automotive Employees
Freeland Insurance August 2014 - Present
Zurich North America May 2012 - August 2014
BancorpSouth Insurance Services May 2010 - May 2012
Allstate Insurance & Financial Services November 2006 - April 2010
Retail Automotive September 1989 - November 2006
Shobe, Inc September 1985 - August 1989
KAIT-TV February 1982 - September 1985
Education
Arkansas State University 1982 — 1986
Radio & Television, Communications
NADA January 2014 - Present
Retail Automotive November 1996 - Present
Downtown Ford Lincoln 2008 - 2012
Glavic Mangagement 1988 - 2004
Skills
Available for relocation, Competitive, Leader, Constant prospecting..., Builds strong teams, Maximizes Unit/Hours..., Internet Marketing/Sales, Used..., SEM/SEO, Used internet marketing, Used inventory..., Fixed..., Service efficiency, Service..., Shop utilization, Customer..., Staff development, Employee motivation, Strong fundamentals, Sales/Service training, Set clear expectations..., Strong Fixed Operations..., Manage in the..., Always looking for next..., Analytical, Thorough understanding..., Managerial Accounting, Timely and accurate..., Frugal expense control, Measure results/adjust..., Contract..., Positive OEM relations, Loss/theft control, Goals based on Net..., Multiple store..., Energetic, Even tempered, Trustworthy, Accountable, Responsible, Fun, Long term/stable, Automotive, Financial Analysis, Leadership, Customer Satisfaction, Dealers, Parts, Vehicles, Management Accounting
Education
Cleveland State University 2007 — 2008
Graduate Studies, Accounting
Kent State University
Bachelor of Science
Front Line Guardians October 2013 - Present
Team Toyota PA May 2010 - Present
ADP / BZ Results March 2008 - June 2009
Car-Connect March 1997 - November 2007
Retail Automotive January 1990 - April 1997
Toyota Motor Distributors August 1986 - September 1989
Skills
Automotive, Software Development, Internet, Digital Marketing, Digital Strategy, Sales Process, Reynolds & Reynolds, imagic lab, vinsolutions, Email Marketing, Digital Media, Social Media, Custom Templates, Web Development, Programming, HTML emails, Adobe Creative Suite, Microsoft Office, Sales Management, CRM, Social Networking, Sales, Account Management, Management, Google Analytics, Website Development, Selling, Team Leadership, Contact Management, Constant Contact, Lead Management, CSS, PHP, Reynolds, Customer Satisfaction, E-commerce, Online Advertising, Automobile, Customer Retention, Vehicles, Google Adwords, B2B, Advertising, Retail, Team Building, Negotiation, Automotive Sales..., Dealer Management, Parts, Sales Operations
Education
The College of New Jersey 1982 — 1986
BS, Industrial Engineering / Business Management
Trenton State College 1982 — 1986
BS, Industrial Engineering, Business Mgt; Bus. Mgt
Brake Check December 2012 - Present
HPP Inc 2009 - 2012
GMAC Financial 2008 - 2009
JM Family Enterprises 2005 - 2008
Retail Automotive 1997 - 2005
Skills
Inventory Management, Customer Satisfaction, Customer Service, Automotive, Inventory Control, Team Building, Retail, Operations Management, Budgets, Sales Management, Sales, Purchasing, Microsoft Office, Negotiation, Training, Merchandising, Management, Leadership, Forecasting, Store Management, Profit, Finance, Customer Retention, Account Management, P, Automobile, Coaching, Strategic Planning, Automotive Aftermarket, Marketing Strategy, Hiring, Analysis
Education
The University of Texas at Arlington 2011 — 2012
Master of Business Administration (MBA)
AutoNation May 2015 - Present
Maritz Performance Improvement Company January 2004 - May 2015
Maritz Performance Improvement 2004 - May 2015
ClearBlue! 2003 - 2003
Maritz Performance Improvement 1998 - 2003
Saturn 1993 - 1998
Saturn 1990 - 1993
Performance Dynamics, Inc. 1985 - 1990
Retail Automotive 1977 - 1985
Skills
Corporate Culture, Performance Improvement, Instructional Design, Large Group Facilitation, Training Delivery, Change Management, Management Consulting, Event Planning, Customer Experience, Customer Loyalty, Customer Retention, Coaching, Team Leadership, Leadership Development, Team Building, Team Motivator, Executive Coaching, Program Design, Business Process..., Work Process Improvement, Brand Loyalty, Training, Workshop Facilitation, Program Management, Performance Management, Recruiting, Culture Change, Organizational..., Leadership, Public Speaking, Strategic Planning, Employee Engagement, Management, Personal Development, Process Improvement, Strategy, Operations Management, Organizational..., Customer Satisfaction, Cross-functional Team..., Staff Development, MBTI, Executive Development, Consulting, Employee Relations, Emotional Intelligence, Program Facilitation, Time Management, Employee Training, Talent Management
Education
Pittsburg State University 1981 — 1985
Bachelor's degree, Communications and Business
Pittsburg State University
Communications and Business, Training and Performance Improvement
New Mexico Mortgage Advisors January 2007 - Present
Icon Residential Lenders January 2011 - September 2011
DHI Mortgage January 2006 - January 2007
Equity One Mortgage January 2000 - January 2006
Retail Automotive January 1982 - December 1998
Skills
FHA, Mortgage Lending, USDA, Refinance, Loan Origination, Government Loans, Residential Mortgages, Investment Properties, Finance, Loans, Commercial Real Estate, First Time Home Buyers, Credit Analysis, Sellers, Real Estate Financing
Education
Antelope Valley College 1986 — 1988
Finance, Economics
Eldorado HS 1976 — 1980
The University of New Mexico
Economics
Select Aviation Services LLC May 2002 - Present
Retail Automotive November 1983 - April 2002
Skills
Customer Service, Automotive, Project Management, Microsoft Office, Microsoft Excel, Strategic Planning, Aviation, Flight Safety, Training, Selling, Retail, Aircraft, Negotiation, Team Building, Operations Management
Education
University of Mississippi 1974 — 1977
BBA Marketing, Marketing
Mississippi State University 1973 — 1974
Autocom Retail Automotive CSI Support September 1985 - Present
Retail Automotive 1975 - 1986
Retail Automotive 1974 - 1975
Ranger Investigations 1973 - 1975
Skills
Automotive, Sales, Customer Service, Advertising, Retail Automotive, Automotive Repair, Customer Satisfaction, Customer Retention, Dealers, Fixed Operations, CSI Improvement, CSI Response Rate, Sales Process, Continuous Improvement
Education
University of Michigan 1969 — 1973
BA, Behavioral Psychology, English
Spireon, Inc. December 2010 - Present
Retail Automotive May 2006 - November 2010
Skills
Account Management, New Business Development, Consultative Selling, Customer Relations, Solution Selling, Negotiation, Direct Sales, Key Account Management, B2B, Sales Process, Customer Service, Selling, Contract Negotiation, Marketing Strategy, Product Development, Software Sales, Key Account Development, Forecasting, Sales Presentations, Contract Negotiations, Lead Generation, Strategic Planning, Territory, Competitive Analysis, Sales Operations, Salesforce.com, Customer Satisfaction, Leadership, Sales, Customer Retention, Software Industry, Sales Management, Business Development, Management, Marketing, Team Building, CRM, Strategic Partnerships
Education
Kirkwood Community College 2005 — 2007
Business, Business/Economics
Kennedy High School 2002 — 2005
2004-2005 National Honor Society
Colorado Chrysler Jeep April 2011 - Present
Retail Automotive April 1998 - May 2008
Education
The University of Kansas
Electrical Engineering/Computer Science
DP&S, llc. November 2009 - Present
GMAC Insurance August 2007 - November 2009
Zurich North America August 2005 - September 2007
Jim Moran & Associates, JM&A Group October 1999 - July 2005
Retail Automotive June 1988 - November 1999
Skills
Business Planning, Automotive, Sales Process, Automobile, Profit, Customer Satisfaction, Finance, Customer Retention, Sales, Forecasting, Predictive Analytics, Marketing Analytics, ROI Optimization, Hands-on Training, Sales Management, Sales Operations, Vehicles, B2B, Competitive Analysis, Automotive Aftermarket, Selling, New Business Development, Account Management
Education
St. Louis Community College
University of Missouri