Experience
Citrus Heights Regional Chamber of Commerce  February 2010 - Present
Ships and Trips Travel   November 2009 - Present
Giselles Travel  1978 - 2009

Skills
Leisure Travel, Vacation, Cruises, Adventure Travel, Leisure, Tourism, Tour Operators, Travel Management, Hotels, Travel Planning, Hotel Booking, Honeymoons, Resorts, Online Travel, Sales, Luxury, Airlines, Car Rental, Sustainable Tourism

Education
Centre Universitaire de la Mediterranee
Diplome de Hautes Etudes

ICTA-Institute for Certified Travel Agents
CTC

University of California, Davis
MA

University of the Pacific
BA

Experience
AAA Northern California, Nevada & Utah   September 2015 - Present
FoCust   October 2012 - Present
Ships and Trips Travel   August 2012 - September 2015
Rocky Mountaineer  December 2013 - March 2015
Infuze Marketing  May 2012 - October 2012
California Travel Association   April 2012 - June 2012
Nordstrom, Inc.   June 1992 - February 2012
Nordstrom  November 1989 - June 1992
Nordstrom  July 1988 - November 1989
Nordstrom  February 1988 - July 1988

Skills
Problem Solving, Change Management, Diplomacy, Able To Multi-task, Budget Management, People Management, Troubleshooting, Leadership Development, Training & Development, Team Building, POS proficiency, Scheduling, Performance Management, Coaching, Management, Budgets, Hospitality, Sales, Customer Service, Employee Training, Cross-functional Team..., Event Management, Process Scheduler, Microsoft Office, Marketing, Leadership, Interviews, Employee Relations, Social Networking, Retail, Marketing Strategy, Strategic Planning, Microsoft Word, Social Media Marketing, Event Planning, Merchandising, Inventory Management, Training, Project Planning, Microsoft Excel, Public Speaking, Fundraising, Fashion, Sales Management, Outlook, Software Documentation, Marketing Communications, Public Relations, Customer Satisfaction, Customer Experience

Education
California State University-Sacramento   1983 — 1987
Bachelor of Arts

Experience
California Department of Rehabilitation  October 2013 - Present
Ships and Trips Travel   January 2003 - Present
California Department of Rehabilitation  December 2008 - October 2013
CalPERS  September 2007 - December 2008

Skills
Excel, Statistics, Project Management, Microsoft Excel, Team Building, Financial Analysis, Customer Service, Strategic Planning, Business Process..., Forecasting, Business Planning, Project Planning, Budgets, Management

Education
California State University-Sacramento   2011 — 2012
Executive MBA, Business Administration

California State University-Sacramento   2007 — 2010
Bachelor of Science, Business Administration

Experience
Ships and Trips Travel   1994 - Present
Caltrans  1989 - Present

Skills
Cruises, Tourism, Customer Service, Budgeting, Leisure Travel, Leisure, Vacation, Hotels, Travel Planning, Yield Management, Business Travel, Team Building, Event Planning, Trade Shows, Incentives, Budgets, Sales, Resorts, Adventure Travel, Online Travel, Public Relations, Food & Beverage, Travel Management, Social Media Marketing, Revenue Analysis, Google Groups, Event Management, Public Speaking, Tour Operators, Incentive Travel, Contract Negotiation, Hospitality, Social Media, Online Marketing, Hospitality Management, Meeting Planning, Car Rental, Marketing, Weddings, Restaurants, Lodging, Sustainable Tourism, Honeymoons, Travel Insurance, Luxury, Marketing Strategy, Hotel Management, Online Advertising, Hotel Booking, Social Networking

Education
California State University-Sacramento   1982 — 1989
BS, Accounting

Experience
Roseville City School Districts  February 2012 - Present
California State University, Sacramento  February 2007 - Present
Professional Actor; self-employed.   March 2000 - Present
Ships and Trips Travel   2009 - 2015
Ships and Trips Travel   2009 - 2015
CBS13-KOVR TV   April 2011 - October 2012

Skills
Public Speaking, Customer Service, Direct Sales, Travel Management, Voice Acting, Voiceovers, Acting, Event Planning, Tourism, Hospitality, Public Relations, Sales, Event Management, Marketing, Team Building, Hotels, Management, Social Media Marketing, Marketing Strategy, Budgets, Leisure

Education
Studio A.C.T.; American Conservatory Theater   2006 — 2007
Voice, Speech & Phonetics classes.

California State University-Long Beach   1978 — 1982
Bachelor of Arts (B.A.), Physical Education

University of San Francisco   1977 — 1978
Communications and Media Studies

Experience
Hagg Travel Services   August 2008 - Present
Ships and Trips Travel   2008 - 2013

Skills
Tourism, Cruises, Leisure Travel, Tour Operators, Public Speaking, Vacation, Call Centers, Hotels, Leadership Development

Education
University of Oregon   1965 — 1969

Experience
Ships and Trips Travel   June 2012 - Present
Arbonne International  June 2004 - September 2008

Skills
Customer Service, Public Speaking, Sales&Marketing, Child Development, Social Media, Entrepreneurship, Marketing, Leadership, Microsoft Office, Social Networking, Microsoft Excel

Education
California State University Sacramento   1994 — 1996
Bachelor of Arts (B.A.) Minor Bachelor of Religious Studies, Psychology & Religious Studies

American River College   1992 — 1994
Associate of Arts (A.A.), General Ed.

C. K. McClatchy High School   1989 — 1992
H.S. Diploma, H.I.S.P. : Humanities International Studies Program

Experience
Ships and Trips Travel   AgentFarmers Insurance2006 - 2012

Skills
Customer Service, Leisure Travel, Marketing, Account Management, Tour Operators, Team Building, Management, Sales, Public Speaking, Event Management, Social Media, Event Planning

Education
California State University-Sacramento   1987 — 1989
Bachelor's Degree, Criminal Justice/Law Enforcement Administration