SP+ (SP Plus)
Industry: Parking company
DescriptionSP Plus Corporation is an American provider of parking facility management services. It manages parking facilities with more than one million parking spaces across the United States and Canada. Until December 2013, it was known as Standard Parking Corporation. Headquarters: Chicago, IL Number of employees: 26,000 Subsidiaries: Central Parking Corporation, People also search for: Central Parking Corporation, Central Parking, ImparkMore about SP Plus CorporationShow less
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SP+ (SP Plus) Employees
SP+ (SP Plus) 2015 - Present
SP Plus Corporation (SP+) March 2014 - Present
Central Parking System 2012 - March 2014
Plaid Pantry June 2008 - January 2011
Courtyard by Marriott/Residence Inn April 2004 - August 2006
Skills
Cognitive Psychology, Neuroscience, Statistics, Abnormal Psychology, Customer Service, Computer Hardware, Data Entry, Time Management, Research
Education
Washington State University 2010 — 2012
Bachelor of Science (BS), Psychology
Clark College 2008 — 2009
Associate of Arts (AA), General Studies
SP+ (SP Plus) December 2014 - Present
Munster Animal Hospital August 2014 - November 2014
Multiplication Network Ministries August 2013 - December 2013
Illinois Wesleyan University August 2010 - December 2012
Skills
Public Speaking, Editing, Process Improvement, Internal Communications, Social Media, Community Building, Data Entry, Human Resources, Event Planning, Customer Service, Kronos Timekeeping, Teamwork, InDesign, Research, Adaptive Learning, Adobe Creative Suite, AS400, Microsoft Office, Story Production
Education
Illinois Wesleyan University 2008 — 2013
Bachelor's Degree, English
SP+ (SP Plus) September 2015 - Present
PricewaterhouseCoopers LLP September 2013 - September 2015
PricewaterhouseCoopers LLP September 2008 - June 2013
The Joffrey Ballet June 2010 - August 2010
Skills
PowerPoint, Account Reconciliation, Budgets, Analysis, Accounting, Forecasting, Auditing, Microsoft Word
Education
DePaul University 2009 — 2013
Accounting
Whitney M. Young Magnet High School 2005 — 2009
SP+ (SP Plus) January 2014 - Present
Central Parking System 2011 - 2014
THCA LLC November 2009 - January 2012
Wayport March 2008 - October 2009
AT&T June 2006 - March 2008
Skills
Accounting, Financial Reporting, Account Reconciliation, General Ledger, QuickBooks, Accounts Receivable, Financial Accounting, Financial Analysis, Bookkeeping, Journal Entries, Financial Statements, Cash Flow, Accruals, Invoicing, Cost Accounting, Microsoft Excel, Budgets, Accounts Payable
Education
Austin Community College 2000 — 2003
SP+ (SP Plus) September 2013 - Present
Central Parking Systems July 2011 - Present
LA Fitness June 2013 - July 2013
Lifetime Fitness June 2007 - December 2008
Skills
Computer Hardware, Sports Nutrition, Fitness Training, Microsoft Office, Windows 7, Athletic Training, HTML, Customer Service, Teamwork, Management, Public Speaking, Team Building
Education
University of Cincinnati College of Business 2006 — 2010
Bachelor's degree, Marketing
St. Xavier High School 2002 — 2006
SP+ (SP Plus) September 2015 - Present
Tartan Fields Golf Club May 2013 - August 2015
The Andersons, Inc. June 2012 - September 2014
Yager Landscaping May 2011 - September 2011
Skills
Inventory Management, Customer Service, Time Management, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Team Building, Inventory Control, Customer Satisfaction
Education
The Ohio State University 2014 — 2016
Bachelor's Degree, Communication, General
Columbus State Community College 2011 — 2014
Associate of Arts (A.A.), Communication, General
University of Dayton 2010 — 2011
Liberal Arts and Sciences/Liberal Studies
Seven One Seven Parking Enterprises March 2015 - Present
Cooper's Hawk Winery and Restaurants May 2013 - February 2015
SP+ (SP Plus) May 2008 - May 2013
Healthcare Parking January 2002 - May 2008
Skills
Parking, Facilities Management, Program Management, Management, Income Statement, Team Building, Strategic Planning, New Business Development, Account Management, Customer Service, Hiring, Coaching, Recruiting, Financial Analysis, Operations Management, Training, Performance Management, Hospitality, Employee Relations, Sales, Event Management, Payroll, Marketing Strategy, Strategy
Education
University of South Florida 2002 — 2006
SP+ (SP Plus) 2010 - Present
Central Parking System 2004 - 2010
Spherion 2002 - 2003
Skills
Kronos, Payroll, Employee Relations, Human Resources, Management, Budgets, Customer Satisfaction, Customer Service, Marketing, Interviews, Negotiation, Analysis, Facilities Management, Operations Management, Performance Management
Education
Milwaukee School of Engineering 1995 — 2000
Bachelor of Science, Management Systems
Milwaukee School of Engineering 1995 — 2000
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
SP+ (SP Plus) November 2014 - Present
Central Parking System June 2011 - November 2014
Philadelphia Neighborhoods January 2011 - May 2011
The Philadelphia Inquirer September 2010 - December 2010
US Census Bureau May 2010 - June 2010
Skills
Editing, Final Cut Pro, InDesign, Video Editing, Dreamweaver, Photoshop, Newspapers, News Writing, Customer Service, Management, Payroll, Accounting
Education
Temple University 2007 — 2011
Bachelor's, News/Editorial Journalism, Political Science
SP+ (SP Plus) June 2012 - Present
SNEP November 1997 - March 2011
Skills
Microsoft Office, Customer Service, Troubleshooting, Leadership, Windows, Sales, Microsoft Word, Budgets, Negotiation, HTML, Networking
Education
Bunker Hill Community College 2012 — 2015
Associate's degree, Computer Systems Networking and Telecommunications
I G A 2001 — 2003
Master's degree, Computer Science
Standard Parking January 2013 - Present
SP+ (SP Plus) January 2013 - Present
Standard Parking January 2011 - December 2012
Smoot Construction August 2006 - September 2007
Skills
Customer Service, Training & Development, PowerPoint, Windows, Project Planning, Process Scheduler, Data Entry, Administrative..., Event Planning, Customer Satisfaction, Account Management, Windows Operating..., Cash Handling Experience, Public Speaking, Digital Photography, Project Management, Employee Training, Onboarding, Document Management, Google Docs, Online Advertising, Data Analysis, Customer Relations, Customer Engagement, Community Outreach, Training, Parking, Parking Garages, Parking Lots
Education
Ivy Tech Community College 2010 — 2016
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General (Currently Enrolled)
Columbus State 2007 — 2009
Associate of Arts (AA), Photography
SP+ (SP Plus) June 2015 - Present
SP Plus Corporation (SP+) May 2014 - May 2015
SP Plus Corporation (SP+) April 2010 - May 2014
SP Plus Corporation (SP+) January 2008 - March 2010
Nancy Gibson Group October 2007 - January 2008
Skills
Data Analysis, Cash Position, Bank Service Fee..., Controlled Disbursement..., Bank Reconciliation, Positive Pay, Wire & ACH Transfers, Operating Leases, Journal Entries, Attention to Detail, Variance Analysis, Analysis, Budgets, Accounting, Management, Accounts Payable, Payments, Sales
Education
Denison University 2003 — 2007
Bachelor of Arts (B.A.), Economics
Institute for the International Education of Students
London, United Kingdom
SP+ (SP Plus) June 2015 - Present
Etihad Airways December 2013 - June 2015
Momentum Management April 2012 - December 2013
Gannett Fleming May 2008 - April 2012
Orrstown Bank February 2005 - May 2008
Orrstown Bank August 2004 - February 2005
Orrstown Bank September 2003 - August 2004
Education
Lycoming College 1999 — 2003
Bachelor of Arts Degree
SP+ (SP Plus) January 2015 - Present
Mary Kay Inc. March 2012 - Present
Self Employed January 2014 - February 2015
Skills
Makeovers, Glamour, Bridal Showers, Gift Baskets, Acne, Cosmetics, Skin Care, Beauty Industry, Fragrance, Makeup Artistry, Gifts, Skin Care Products, Microdermabrasion, Home Based Business, Cosmetology, Social Media Marketing, Team Building, Fundraising, Coaching, Customer Service, Customer Satisfaction, Praise & Worship, Event Planning, Closets, Offices, Home Offices, professional image, Personal assistant, Organization &..., Public Speaking, Social Networking, Training, Leadership, Sales, Time Management, Marketing Strategy, Strategic Planning, Microsoft Office, Microsoft Excel, Small Business, Budgets, Microsoft Word
Education
Cumberland Valley High School
Everest University-South Orlando
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Caesars Entertainment Corporation December 2014 - Present
Caesars Entertainment Corporation March 2013 - December 2014
SP+ (SP Plus) April 2009 - March 2013
Skills
Employee Relations, Training, Management, Human Resources, Interviews
Education
University of Phoenix 2012 — 2013
Master of Business Administration (M.B.A.), Business, 3.86
Kent State University 2003 — 2006
Bachelor of Arts (B.A.), Business administration and management
Ravenna high school 1993 — 1997
Diploma, College Prep
Levy Restaurants November 2014 - Present
SP+ (SP Plus) May 2014 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Management, Social Media, Leadership, Research
Education
Columbia College Chicago 2014 — 2017
Sports Management, Junior
Moraine Valley Community College 2013 — 2014
General Education
SP+ (SP Plus) April 2008 - Present
Skills
Contract Negotiation, Microsoft Office, Customer Service, Contract Management
Education
Middle Tennessee State University
Bachelor’s Degree, Business Administration, Finance and Economics
Nashville School of Law
Juris Doctor (J.D.)
SP+ (SP Plus) February 2015 - Present
Common Cents Investment Group September 2014 - Present
Undergraduate Finance Association September 2014 - Present
The Fitch Law Firm March 2012 - Present
Schwab March 2011 - Present
Subway January 2011 - December 2012
Skills
Leadership, Retirement Planning, Personal Financial..., Investments, Team Leadership, Financial Reporting, Financial Analysis, Networking, Finance, Asset Management, Portfolio Management, Budgets, Customer Service, Strategic Planning, Time Management, Accounting, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Banking
Education
The Ohio State University Fisher College of Business 2013 — 2016
Bachelor of Science (B.S.), Finance
Candidate in the CFA Program
SP+ (SP Plus) September 2015 - Present
JMC Steel Group November 2013 - September 2015
BlackBerry Finance, LLC July 2013 - November 2013
Billow Butler & Company February 2013 - July 2013
J. Alexander's Restaurants November 2009 - February 2013
Merrill Lynch September 2011 - November 2011
Skills
Treasury, Treasury Services, Financial Analysis, Microsoft Word, Microsoft Excel, Customer Service, Social Networking, PowerPoint, QuickBooks, Bloomberg Terminal, Analysis, Wealth Management, Investments, Recruiting, PeopleSoft, SAP, Research, Salesforce.com, Strategic Financial..., OS X, Sales Management, Account Management
Education
DePaul University 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Finance with a minor in Management, GPA: 3.3
SP Plus December 1989 - Present
SP+ (SP Plus) 1989 - Present
Skills
Financial Reporting, Cash Flow, Accounting, Auditing, P&L, Budgeting, General Ledger, Journal Entries, Accounts Payable, Reconciliation, Variance Analysis, Excel, Budgets, Income Statement, Accounts Receivable, Account Reconciliation, Payroll, Forecasting, Microsoft Excel, Financial Analysis, Customer Service
Education
Southern Illinois University, Edwardsville
Psychology, Gerontology
Southern Illinois University, Edwardsville
SP+ (SP Plus) March 2015 - Present
Skills
Client Relations, Customer Service, Financial Forecasting, Sales, Budgets, Account Management, Leadership, Training, Microsoft Excel, Valet Parking, Operations Management, Lean Management
Education
Tarrant County College
High School, Business Administration and Management, General
SP+ (SP Plus) July 2015 - Present
Athens Group September 2013 - July 2015
J. Salinas Consulting LLC March 2015 - April 2015
Kraton Performance Polymers NYSE: KRA December 2009 - March 2013
Reliant Energy 2005 - September 2009
Reliant Energy 2000 - 2005
Reliant Energy Thermal Systems & Northwind Houston LP 1997 - 2000
Houston Lighting & Power Company 1993 - 1997
Houston Lighting & Power 1990 - 1993
Houston Lighting & Power 1984 - 1990
Skills
Press Releases, Press Kits, Direct Mail, Media Events, Media Relations, Program Management, Program Development, Marketing Communications, Corporate Communications, Corporate Branding, Product Marketing, Internal Communications, Market Research, Advertising, Newsletters, Public Relations, Event Management, Direct Marketing, Marketing, Marketing Strategy, Cross-functional Team..., Strategic Communications, Marketing..., Budgets, Management, Writing, Technical Writing, Creative Writing, Trade Shows, Trade Show..., Trade Show Exhibitor, Customer Retention, Customer Service, Product Development, Event Planning, Sales, Integrated Marketing, Project Planning, Marketing Management, Strategy, Interviews, Segmentation, Competitive Analysis, Crisis Communications, Pricing, B2B Marketing, Brand Awareness, B2B, Market Analysis, Lead Generation
Education
University of Houston-Downtown 2012 — 2015
MS (in progress), Professional Writing & Technical Communication
University of Houston-Downtown 1991 — 2001
BS, Professional Writing, Cum Laude, Dean's List
SP+ (SP Plus) July 2015 - Present
SeaWorld Parks & Entertainment December 2014 - June 2015
Price Protective September 2014 - January 2015
United States Marine Corps August 2007 - December 2014
United States Marine Corps March 2006 - August 2007
Peoples Bank SB June 2005 - December 2005
Skills
Electronics, Maintenance, Calibration, Manufacturing, Testing, Continuous Improvement, Test Equipment, Troubleshooting, Quality Assurance, Six Sigma, Instrumentation, Quality Management, Quality Control, Aerospace, Preventive Maintenance, SPC, Quality System, Lean Manufacturing, Soldering, 5S, Aircraft, DoD, Process Improvement, Software Documentation, Security Clearance, Security, FMEA, Cross-functional Team..., Maintenance, Engineering
Education
Northwest Vista College 2014 — 2016
Associate of Science (AS), Biology, General
University of Maryland University College
Psychology
Purdue University
Electrical Engineering
SP+ (SP Plus) June 2015 - Present
Standard Parking July 2013 - June 2015
SP Plus Corporation (SP+) March 2014 - November 2014
The Ritz-Carlton Hotel Company L.L.C. October 2010 - June 2013
USA Parking System October 2010 - June 2013
Right Guest Services February 2008 - April 2010
Skills
Facilities Management, Facilities Operations, Operations Management, Contract Management, Budgets, Process Scheduler, Property Management, Team Building, Supervisory Skills, Customer Service, Customer Satisfaction, Hospitality, Management, P&L, Parking, Inventory Management, Procurement, Microsoft Office, Microsoft Excel, New Hire Processes, Pre-opening, HR Policies, Employee Training, Operating Systems, Training, Employee Relations, Resorts, Front Office, Payroll, Event Management, Coaching, Event Planning, Teamwork, Strategic Planning, Performance Management, Crowd Control, Guest Service Management, Supervising, Hiring, Hospitality Management, Recruiting, Hotels, Hotel Management, Human Resources, Leadership Development
Education
River Bible Institute 2000 — 2003
Bachelors in Theology, Theology/Theological Studies
Manatee Community College 1997 — 1999
Career Pschology
SP+ (SP Plus) September 2015 - Present
Motor City Central Parking January 2010 - Present
Motor City Central Parking January 2010 - April 2011
DHL Express, Inc. 2005 - 2009
DHL Express 2004 - 2005
DHL Express 1999 - 2004
DHL Express 1998 - 1999
DHL Express 1996 - 1998
DHL Express 1992 - 1996
DHL Express 1985 - 1992
Skills
PowerPoint, Microsoft Excel, Access, Microsoft Word, Freight, Microsoft Office, Transportation, Air Freight, Warehousing, Contract Negotiation, Leadership, Inventory Management, Logistics, Training, Team Building, Budgets, Management, Project Planning, Change Management, Sales Operations, Operations Management, Negotiation, Logistics Management
Education
University of Phoenix 2003 — 2007
Bachelor of Science, Business Accounting
SP+ (SP Plus) July 2015 - Present
SP Plus Corporation (SP+) September 2014 - June 2015
SP Plus Corporation (SP+) December 2013 - August 2014
CNH March 2013 - December 2013
Ernst & Young June 2009 - March 2013
Ernst & Young October 2006 - May 2009
Ernst & Young October 2000 - September 2006
Skills
SEC filings, US GAAP, IFRS, Internal Controls, Sarbanes-Oxley Act, Assurance, External Audit, Financial Reporting, Auditing, GAAP, Accounting, IT Audit, Enterprise Risk..., Revenue Recognition, Big 4, Internal Audit, IPO, Due Diligence, Consolidation, Financial Analysis
Education
Michigan State University 1993 — 1997
Bachelor of Arts (BA), Accounting
JD Enterprises July 2014 - Present
Weslease June 2014 - Present
SP+ (SP Plus) June 2006 - December 2014
Central Parking System January 2007 - November 2014
Central Parking System 1989 - 2011
Bulldog Fitness Club January 1985 - November 1989
Skills
Income Statement, Operations Management, Team Building, Budgets, Customer Satisfaction, Contract Negotiation, Facilities Management, Customer Service, Strategic Planning, New Business Development, Management, P, Negotiation, Training, Coaching, Business Development, Contract Management, Customer Retention, Employee Relations, Forecasting, Hospitality, Inventory Management, Leadership, Marketing, P&L, P&L Management, Parking, Performance Management, Process Scheduler, Recruiting, Revenue Analysis, Sales Management, Team Leadership, Account Management, Purchasing, Process Improvement, Sales
Education
Citrus College 1984 — 1987
Economics
SP+ (SP Plus) June 2015 - Present
SP Plus Corporation (SP+) October 2013 - Present
OTH Management January 2011 - Present
Station Casinos 2012 - May 2013
Cenveo August 2012 - January 2013
PORT CHESTER-RYE BROOK ROTARY CLUB 2010 - September 2012
Hilton Westchester (Formerly Hilton Rye Town) September 2008 - March 2012
MGM Grand at Foxwoods April 2008 - September 2008
Pechanga Resort and Casino April 2006 - November 2007
Caesars Palace 2004 - 2006
Skills
Guest Satisfaction, Hospitality Management, Hospitality Industry, Resorts, Rooms Division, Hotels, Banquets, Food & Beverage, Pre-opening, Hotel Management, Hospitality, Front Office, Casino, Catering, Opera, Staff Training, Hiring, Scheduling, Special Events, Luxury, Forecasting, Supervisory Skills, Budgeting, Cost Control, Event Management, Customer Service, Employee Relations, Purchasing, Team Building, Payroll, Tourism, Coaching, Budgets, Process Scheduler, Mentoring, Housekeeping, Fun, Business Development, Consulting, Due Diligence, Entertainment, Innovation, Non-profits, Community Outreach, Problem Solving, Strategic Planning, Transportation, Quality Assurance, Recruiting, Yield Management
Education
University of Nevada-Las Vegas 1997 — 2001
Hotel Administration/Management
Temecula Valley High School
SP+ (SP Plus) January 2015 - Present
SP Plus Corporation (SP+) April 1995 - December 2014
William Francis & Associates 1990 - 1995
Skills
Auditing, Team Building, Management, Strategic Planning, Budgets, Training, Operations Management, Facilities Management, Risk Management, Customer Satisfaction, Leadership, Accounts Payable, Microsoft Excel, Program Management, Policy, Financial Analysis, Negotiation, Project Management, Office Management, Contract Negotiation, Microsoft Office, Accounts Receivable, Internal Audit, Business Strategy, Process Scheduler
Education
University of Nevada-Reno 1978 — 1980
Bachelor of Science (BS), Civil Engineering
SP Plus Corporation (SP+) March 2015 - Present
SP+ (SP Plus) November 2013 - Present
Standard Parking Corporation March 2013 - Present
Parking Solutions Inc. (PSI) November 2010 - March 2013
Parking Solutions Inc. (PSI) November 2009 - November 2010
KLASSAK Beverage, LLC June 2008 - November 2009
Parking Solutions Inc. (PSI) October 2008 - August 2009
Knotty Pine Restaurant March 2005 - June 2008
Skills
Hospitality, Revenue Analysis, Process Scheduler, Customer Service, Budgets, Event Planning, Employee Relations, Customer Satisfaction, Microsoft Office, Payroll, Operations Management, Onboarding, Sales, PowerPoint, Performance Management, Microsoft Word, Team Building, Strategic Planning, Microsoft Excel, New Business Development, Management, Leadership, Contract Negotiation, Human Resources, Hiring, Facilities Management, Training, Supervisory Skills, Recruiting, Inventory Management, Team Leadership, Contract Management, Coaching, Negotiation, Multi-Site Operations, Cross-functional Team...
Education
The John Marshall Law School 1999 — 2003
The Ohio State University 1992 — 1998
Bachelor of Arts, Political Science, Economics, Russian, 3.5
VPNE Parking Solutions February 2015 - Present
SP+ (SP Plus) July 2012 - February 2015
Central Parking System October 2008 - July 2012
Skills
Management, Microsoft Office, Project Management, Customer Service, Budgets, PowerPoint, Operations Management, Strategic Planning, Research, Training, Databases, Software Documentation, Project Planning, SQL, Banking, Leadership, Retail Banking, Team Building
Education
University of Massachusetts Boston
Information Technology, Information Technology
SP+ (SP Plus) November 2014 - Present
Quad M Property Management May 2011 - October 2014
DePauw University August 2011 - May 2013
Skills
Microsoft Office, Word, PowerPoint, Excel, Photoshop, Microsoft Excel, Microsoft Word, Public Speaking, Social Media
Education
DePauw University 2010 — 2014
Bachelor of Arts (B.A.), Political Science and Government
SP+ (SP Plus) August 2014 - Present
Houston's choice realty January 2007 - Present
ABM Industries March 2008 - August 2014
Central Parking System June 2001 - March 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Budgets, C++, C, Proficient in Microsoft...
Education
University of Houston 2000 — 2004
Bachelor of Business Administration (BBA), Finance & Management
VPNE Parking Solutions July 2013 - Present
SP+ (SP Plus) March 2006 - July 2013
Skills
Microsoft Excel, Team Building, Customer Service, Microsoft Office, Management
Education
Iona College
Criminal Justice
SP+ (SP Plus) January 2014 - Present
AM Resorts Dominican Republic January 2008 - October 2010
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Training, Foreign Languages, Hospitality Management, Hospitality Industry
Education
Monroe College 2014 — 2017
Bachelor's degree, Hospitality Administration/Management
Medical Recovery Systems, INc. October 2014 - Present
SP+ (SP Plus) March 2011 - October 2014
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Team Building, Microsoft Excel, Social Networking, Operations Management, Inventory Management, Microsoft Word, PowerPoint, Management, Hotels, Event Planning, Event Management
Education
University of Cincinnati 2010 — 2014
Bachelor’s Degree, History
SP Plus Corporation (SP+) March 2015 - Present
SP+ (SP Plus) March 2014 - February 2015
SP+ (SP Plus) June 2007 - March 2014
Central School Associated Early School and Education June 2008 - August 2009
Cambridge Dept. of Public Works June 2007 - August 2007
Skills
Management, Operations Management, Customer Service, Microsoft Office, Customer Satisfaction, Contract Management, Process Scheduler, Budgets, Contract Negotiation, Microsoft Word
Education
University of Massachusetts Boston 2015 — 2016
Bachelor’s Degree, Business Administration and Management, General
Middlesex Community College 2010 — 2014
Associate of Science (A.S.), Business Administration and Management, General
SP+ (SP Plus)
Skills
Facilities Management, Operations Management, Customer Service, Budgets, Contract Management, Team Building, Contract Negotiation, Microsoft Office, Leadership, Negotiation
Education
Miami Dade College
Bachelor of Applied Science (BASc) on supervision and management