The Content Authority

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The Content Authority Employees

Employee
Years
Job
Industry
Faith Kaltenbach Faith Kaltenbach Greater Pittsburgh Area Details
Faith Kaltenbach's The Content Authority Experience 2010 - Present
Job Client Services Manager at The Content Authority
Industry Marketing and Advertising
Experience
The Content Authority   2010 - Present
The Content Authority   2010 - Present

Skills
Communication Skills, English grammar, Business English, Editing, Microsoft Office, Customer Service, Customer Satisfaction, Problem Solving, Writing, Teamwork, Team Leadership, Customer Experience, Telecommunications, Critical Thinking, Project Planning, Internet, Internetworking, Freelance Writing, WordPress, SEO copywriting, Online Marketing, Microsoft Excel, Blogging, Social Media, SEO, Content Writing, Creative Writing, Copywriting, Social Networking, Facebook, Web Content, PowerPoint, Public Speaking, Email Marketing, Online Advertising, Social Media Marketing, Content Development, Web Content Management, Storytelling, Newsletters, Content Marketing, Content Strategy, Technical Writing, Publishing, Marketing Copy, Online Research, Keyword Research, Proofreading, Journalism, Feature Articles

Education
Clarion University of Pennsylvania   2002 — 2006
BA, English

Aaron Riley Aaron Riley Conway, Arkansas Details
Aaron Riley's The Content Authority Experience November 2010 - May 2011
Job Writer, Singer/Songwriter
Industry Writing and Editing
Experience
Artisan Granite   March 2013 - Present
The University of Central Arkansas   September 2011 - December 2012
REVEL Magazine   June 2012 - September 2012
Pizza Hut  May 2011 - September 2011
Rheem Manufacturing  May 2011 - July 2011
Monty's TV Sales and Repair   February 2011 - May 2011
The Content Authority   November 2010 - May 2011
Barker River Valley Foam, Inc.   January 2011 - February 2011
Walker Michael Landscapes   July 2010 - November 2010
Papa Johns  September 2009 - January 2010

Skills
Writing, Music, Art, Landscaping, Publishing, Film, Editing

Education
University of Central Arkansas   2009 — 2013
Bachelor of Arts (B.A.), Creative Writing

Arkansas State University-Beebe   2007 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Cynthia Athey Cynthia Athey New Port Richey, Florida Details
Cynthia Athey's The Content Authority Experience April 2009 - May 2010
Job Helping You Move Your Life In a Positive Direction
Industry Mental Health Care
Experience
Positive Directions Counseling   June 2015 - Present
WestCare Foundation  June 2015 - Present
Chili's  April 2014 - Present
CRC Health Group - Lawrenceburg, IN   January 2014 - April 2015
Athey Marketing - Tennessee Real Estate Commission   September 2013 - January 2014
N/A  May 2012 - December 2013
Athey Marketing www.atheymarketing.com   January 2013 - October 2013
Peaceprints Prison Ministries   January 2011 - April 2012
The Content Authority   April 2009 - May 2010
London Brokers   October 2004 - April 2009

Skills
Social Media Marketing, Blogging, Social Media, Marketing, Advertising, Social Networking, Training, Time Management, Small Business, Online Marketing, Customer Service, Social Media Consulting, Event Planning, Public Relations, Marketing Strategy, Online Advertising, Social Media Strategist, Email Marketing, Google Analytics, YouTube, Digital Marketing, Creative Strategy, Newsletters, Press Releases, WordPress, Healthcare, Brand Development, Event Management, PowerPoint, Microsoft Office, Brand Awareness, Fashion, Lead Generation, Microsoft Excel, Social Services, Microsoft Word, Writing, Instructor-led Training, Social Media Blogging, Case management,..., Case Managment, Psychology, Websites, Addiction Recovery, Addiction Psychiatry, Substance Abuse..., Substance Use Disorders, Client Counseling, Clinical Psychology, Psychopharmacology

Education
Kaplan University-Davenport Campus   2012 — 2014
Masters of Science - Psychology, Addictions Specialization, 4.0

University of Baltimore   1988 — 1991
Bachelor of Science (B.S.), Criminal Justice and Corrections

Linganore High School   1982 — 1986
High School Diploma, College Prep

Mary Manaher Mary Manaher Springville, New York Details
Mary Manaher's The Content Authority Experience 2012 - September 2012
Job Director of Professional Tutoring Services
Industry Education Management
Experience
Professional Tutoring Services  September 2003 - Present
St. Joseph's Church, Gowanda & St. Mary's Parish, Cattaraugus   August 2013 - August 2014
The Content Authority   2012 - September 2012
Homeopathyworks.net   September 2010 - December 2011
Preschool Learning Center  July 2010 - August 2010
Epiphany of Our Lord Parish   September 2006 - June 2010

Skills
Blogging, Public Relations, Social Media Marketing, Video, Copywriting, Dance, Content Management, PowerPoint, Marketing Communications, Directing, Adobe Creative Suite, Video Production, Video Editing, Graphic Design, Wordpress, Media Relations, InDesign, Microsoft Word, Dreamweaver, Online Advertising, Microsoft Power Point, Google Calendar, Android, iOS, iPod Touch, SurveyMonkey, Facebook, Tutoring, WordPress

Education
Buffalo State College   1998 — 2004
Bachelor of Applied Science (B.A.Sc.), Elementary Education and Teaching

Erie Community College   1993 — 1997
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences/Liberal Studies

Jarell Lindsey Jarell Lindsey Norwalk, Connecticut Details
Jarell Lindsey's The Content Authority Experience August 2013 - Present
Job Owner/Operator at LeanFunctionalMuscle.com, Physical Culturist, Oldetime Strongman, Fitness Advisor, Freelance Writer
Industry Health, Wellness and Fitness
Experience
AdvoCare  January 2015 - Present
Silver Lake Conference Center  June 2014 - Present
The Content Authority   August 2013 - Present
LeanFunctionalMuscle.com   June 2013 - Present
Breaking Muscle  2014 - 2014
Silver Lake Conference Center  June 2013 - August 2013

Skills
Blogging, SEO, Content Writing, Social Media Marketing, Fitness, Strength Training, Exercise Physiology, Fitness Training, Weight Training, Goal-oriented..., Social Media Blogging, Facebook Marketing, Twitter, Pinterest, Keyword Research, Affiliate Marketing, Google Webmaster Tools, Web Content, Content Development, Maintaining Strong..., Video Editing, Video Blogging, Customer Engagement, Instagram, Customer Service, Event Planning, Microsoft Excel, Microsoft Word

Education
Coney Island Strongman Workshop   2015 — 2015
Oldetime Strongman Training

Norwalk Community College   2013 — 2013

Western Connecticut State University
Biosciences, Biology/Biological Sciences, General

Imad Hasan Imad Hasan Dekalb, Illinois Details
Imad Hasan's The Content Authority Experience February 2011 - November 2012
Job Intern at Mcgladrey LLP
Industry Information Technology and Services
Experience
McGladrey  June 2014 - August 2014
Convocation Center NIU   September 2012 - May 2014
The Content Authority   February 2011 - November 2012
Essay Writers   March 2011 - September 2012
Habib Bank Limited  November 2010 - January 2011
Dawn Group of Newspapers  2010 - 2011
Dawn Group of Newspapers  2010 - 2011

Skills
Microsoft Office, Project Management, Business Process..., Process Simulation, Microsoft Excel, Strategic Planning, Agile Methodologies, Data Analysis, SAP ERP, Statistical Data..., Healthcare Information..., Access, Business Development, MS Project, Visio, Research, Microsoft CRM, HTML, Team Leadership, Writing, CRM, Supply Chain Management, Microsoft SQL Server, Social Media, Event Management, Marketing Management, Project Planning, Social Media Marketing, Management, PowerPoint, Microsoft Word, Teamwork, Leadership

Education
Northern Illinois University   2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Operation Management and Information Systems

Lauren Colbeth Lauren Colbeth Pike, New Hampshire Details
Lauren Colbeth's The Content Authority Experience October 2010 - February 2012
Job Student at DeVry University
Industry
Experience
Cottage Hospital  November 2012 - Present
The Content Authority   October 2010 - February 2012

Skills
Art, Creative Writing, Facebook, Blogging, Essays, Digital Photography, Microsoft Office, Microsoft Word, Data Entry

Education
DeVry University   2011 — 2014

Kaplan University   2010 — 2011

Jamie Marcella Jamie Marcella Naugatuck, Connecticut Details
Jamie Marcella's The Content Authority Experience February 2013 - January 2015
Job Education Professional
Industry Education Management
Experience
Educate Online  April 2014 - Present
Textbroker International  January 2013 - Present
Jump Bunch  March 2012 - Present
Math Coaching LLC   August 2009 - Present
The Pampered Chef  August 2007 - Present
The Content Authority   February 2013 - January 2015
MediaPiston  2013 - January 2015

Skills
American Sign Language, Personal Training, Nutrition, Softball, Tennis, Volleyball, Family Fitness, Print Modeling, Coaching, Fitness, Model Portfolio, Social Media, Wellness, Editing, Public Speaking, Event Planning, Customer Service, Event Management, Training, Team Building, Microsoft Word, Teaching, Microsoft Office, Microsoft Excel, Writing, PowerPoint, Leadership, Blogging, Creative Writing, Research, Staff Development

Education
Sacred Heart University   2007 — 2009
Bachelor of Arts (B.A.), Religious Education

University of New Haven   2003 — 2004
Master's degree, Elementary Education/Child Development

Albertus Magnus College   2000 — 2003
Bachelor's of Science, Law/Sociology/Criminal Justice

Elizabeth Hachet Elizabeth Hachet Columbus, Ohio Area Details
Elizabeth Hachet's The Content Authority Experience April 2011 - Present
Job Pantry Liaison at HandsOn Central Ohio
Industry Mental Health Care
Experience
Clintonville-Beechwold Community Resources Center  April 2012 - Present
The Content Authority   April 2011 - Present
Textbroker International  February 2011 - Present
Independent Contract Writer   February 2011 - Present
HandsOn Central Ohio  September 2012 - September 2013
Columbus Center for Human Services  June 2011 - March 2012
Columbus Center   June 2011 - March 2012
Columbus Metropolitan Library  March 2007 - March 2008

Skills
Psychology, Microsoft Office, PowerPoint, Microsoft Word, Mental Health, Microsoft Excel, Research, Public Speaking, Group Therapy, Adults, Teaching, Editing, Critical Thinking, Creative Writing, Nonprofits, Blogging, Community Outreach, Social Services

Education
Columbus State Community College   2009 — 2012
Associate's degree, Mental Health Counseling/Counselor

Columbus State Community College
Associate's degree, Mental and Social Health Services

Brooke Williams Brooke Williams Greater Omaha Area Details
Brooke Williams's The Content Authority Experience 2010 - Present
Job Author at prism book group
Industry Writing and Editing
Experience
Prism book group   March 2014 - Present
The Writer's Coffee Shop Publishing  July 2013 - Present
Goodbye Crutches   2012 - Present
Interact Media  2011 - Present
Textbroker International  2011 - Present
home  November 2010 - Present
The Content Authority   2010 - Present
Silk Words   June 2013 - January 2014
RufusCorp Industries   2011 - January 2014
Afterword Marketing   2011 - January 2014

Skills
Creative Writing, Feature Writing, Writing Skills, Copy Editing, Online Research, Radio Production, Radio Broadcasting, Radio Host, Radio Promotions, Creative Concept..., Fast, Organizational..., Meeting Deadlines, Accurate, Feature Articles, Storytelling, Newsletters, Blogging, Web Content, Publishing, Journalism, Writing, Radio Producing, Books, SEO copywriting, Book Reviews, Ghostwriting, Magazine Articles, Broadcast, Content Development, Content Strategy, Copywriting, Non-fiction, Proofreading, Short Stories, SEO Copywriting

Education
Morningside College   1997 — 2001
Bachelor of Arts (B.A.), Mass Communications and Religious Studies

Heather Butcher Heather Butcher Phoenix, Arizona Details
Heather Butcher's The Content Authority Experience April 2011 - Present
Job Student of Molecular Biology and Biotechnology
Industry Biotechnology
Experience
Arcadia Farms Marketplace   January 2012 - Present
The Content Authority   April 2011 - Present
One World Cafe  April 2011 - December 2011

Education
Arizona State University   2012 — 2015
Biochemistry and Molecular Biology

University of Idaho   2010 — 2012
Biochemistry

Elizabeth A Painter Elizabeth A Painter Greater Pittsburgh Area Details
Elizabeth A Painter's The Content Authority Experience August 2014 - March 2015
Job Teacher, Motivational Speaker, Writer, Business Owner
Industry Writing and Editing
Experience
Argosy University  February 2011 - Present
THINK BIG focus small   July 2009 - Present
The Project Place   April 2006 - Present
The Content Authority   August 2014 - March 2015
Oxbridge Researchers, Ltd   June 2009 - January 2011
Verizon Wireless  August 2002 - July 2009
Waldenbooks  September 1984 - February 1996

Skills
Public Speaking, Coaching, Blogging, Editing, Proposal Writing, Teaching, Research, Staff Development, Customer Service, Non-profits, Social Media, Public Relations, Instructional Design, Higher Education, Leadership Development, Policy, PowerPoint, Social Networking, Microsoft Office, Advertising, Adult Education, Supervisory Skills, Community Outreach, Curriculum Development, Budgets, Nonprofits, Event Planning, Curriculum Design, Fundraising, Training, Leadership, Resume Writing, Management, Program Development, Team Building, Volunteer Management, Organizational..., Administration, Grant Writing

Education
Chatham University   2005 — 2007
MA, Professional Writing

Geneva College   1996 — 1997
BS, Human Resources Management

Penn State University   1977 — 1981
Recreation Management

Butler High

Lis Outland Lis Outland Clayton, North Carolina Details
Lis Outland's The Content Authority Experience October 2010 - February 2011
Job Finance & Insurance Manager at Camptown RV
Industry Writing and Editing
Experience
Avon  September 2015 - Present
Camptown RV   February 2011 - Present
The Content Authority   October 2010 - February 2011
HubPages  September 2010 - February 2011
Elance  March 2010 - February 2011
Australian Clay Target Association   February 2009 - March 2010
St.George Foundation   July 2007 - March 2010
St.George Bank   March 2007 - July 2007
WesTrac   December 2004 - February 2007
Roads and Traffic Authority   March 2003 - November 2004

Skills
Data Entry, Accounts Receivable, Accounts Payable, Research, Transcription, Customer Service, Microsoft Excel, Microsoft Office, Outlook, Microsoft Word, Budgets, Event Management, PowerPoint, Access, Payroll, Software Documentation, QuickBooks, Blogging, Time Management, Sales, Team Building, Retail, Small Business, Social Media, Event Planning, Social Networking, Facebook, Training, Leadership, Public Speaking

Education
Johnston Community College
Notary Public

Australian Taxation and Payroll Training
2009/2010 Taxation Training

Riverina Institute of TAFE
Advanced Spreadsheets & Databases

Wagga Employment & Skills Training Service
Occupational Health and Safety Consultation

WorkCover Australia
Return To Work Coordination, Occupational Health and Safety

TAFE   2003 — 2003
Business Administration Certificate IV, Administration

TAFE   2002 — 2002
Business Administration Certificate III, Administration

Roads & Traffic Authority
Certificate of Procificiency - Traineeship, Business Administration

Junee High School
High School Certificate, N/A

Jamie Bessett Jamie Bessett Myrtle Beach, South Carolina Area Details
Jamie Bessett's The Content Authority Experience January 2010 - Present
Job Ghost Writer at The Content Authority
Industry Restaurants
Experience
ITT Technical Institute  November 2014 - Present
Lava Boutique   September 2010 - Present
The Content Authority   January 2010 - Present
Delta Career Education Corporation  April 2011 - February 2013
No Child Left Behind Program   2010 - 2011
Firehouse Subs  November 2003 - March 2010
Horry County Police Department  August 1998 - September 2005
Horry County Police   1998 - 2005

Skills
Purchasing, Coaching, Fundraising, Customer Service, Microsoft Office, Data Processing, Wholesale, Buyer Representation, Marketing Strategy, Retail, Sales, New Business Development, Sales Management, Merchandising, Leadership, Blogging, Patrol, Social Media Marketing, Public Speaking, Social Media, Ghostwriting, Public Relations, Editing, Training, Marketing Communications, Leadership Development, Team Building, Articles, Product Development, Social Networking, Account Management, Ebooks, Food, Hospitality, Business Development, Management, Nonprofits, Business Strategy, Facebook, Volunteer Management, Content Writing, Small Business, SEO copywriting, Online Marketing, Food Service, Franchising, Creative Writing, Entrepreneurship, Research, Email Marketing

Education
Capella University   2000 — 2003
Masters of Science, Organizational Behavior/ Leadership

South Carolina Criminal Justice Academy   1998 — 1998
Certified Police Officer for State of SC, Police Officer Certification for State of SC

Virginia Commonwealth University   1992 — 1996
Bachelor of Science, Political Science/Middle East Politics

Cathryn Daisy Cathryn Daisy Novi, Michigan Details
Cathryn Daisy's The Content Authority Experience March 2010 - Present
Job at Association Benefits
Industry Insurance
Experience
Association Benefits Company   October 2014 - Present
The Content Authority   March 2010 - Present
BioMed Specialty Pharmacy  August 2012 - October 2014
Pharmor Pharmacy  August 2012 - October 2014
MeridianRx, LLC  January 2011 - May 2012
Health Plan of Michigan  October 2010 - December 2010
Sav-Mor   2008 - 2010
Optioncare  2008 - 2008
Omnicare Inc.  July 2006 - September 2007
Rite Aid Pharmacy  June 2004 - August 2006

Skills
Microsoft Excel, Outlook, Data Analysis, Pharmacy Benefit..., Mail Order Pharmacy, Internal Audit, External Audit, Compliance, Writing, Drafting Policies, Quality Improvement..., Claims Investigations, Prescription, Prescription Drugs, Pharmacy Technicians, Appeals, RFP Generation, Pharmacy, Medicaid, Managed Care, Medicare, HIPAA, 340B, Utilization Management, Medicare Part D, Medication Therapy..., Pharmacy Education, Health Insurance, Healthcare Industry, HEDIS, Healthcare Analytics, Prior Authorization, Pyxis, Medicare Prescription..., QS1, Formulary, Healthcare, Healthcare Management, Medication..., SharePoint

Education
Oakland Community College   2003 — 2005
ALA, English Language and Literature/Letters

Farmington High School   1999 — 2003
Diploma, High School/Secondary Diplomas and Certificates

Dawn Freeman Dawn Freeman Brentwood, Tennessee Details
Dawn Freeman's The Content Authority Experience February 2012 - December 2012
Job Communicator, Writer, Blogger, Speaker
Industry Public Relations and Communications
Experience
Measurement Incorporated  February 2014 - Present
Dawn Freeman   September 2010 - Present
Dawn Freeman   2010 - Present
Big Table Media  February 2015 - March 2015
Family Care Connection   January 2013 - December 2014
Yahoo!  May 2013 - December 2013
The Content Authority   February 2012 - December 2012
Green Ford-Lincoln   July 2011 - October 2011
Examiner.com/Greensboro   July 2010 - January 2011
Encore Nationwide  November 2010 - December 2010

Skills
Public Relations, Promotions, Marketing Communications, Broadcast, Christian Ministry, Hospitality, Customer Service, Food Service, Ministries, Audio Editing, Video Editing, Acting, Singing, Blogging, Social Media, Non-profit Volunteer, Bible teaching, Master Control, Camera Operating, Floor Directing, Public Speaking, Broadcast Television, Radio Broadcasting, Newspaper, Yearbook, Music, Theatre, Front Office, Windows, Microsoft Office, Microsoft Word, Microsoft Excel, Photography, Band, Community Outreach, Evangelism, Preaching, Retail Sales, Outside Sales, Website Updating, Website Building, News Writing, Creative Writing, Event Serving, Banquet Operations, Event Planning, Video Production, Choral, Hotel Booking, Restaurants

Education
Liberty University   2015 — 2016
Master's Degree, Christian Ministry - Discipleship and Church Ministry

Guilford School of Theology   2011 — 2012
Theology, Preaching, Counseling

New Horizons Computer Learning Center   2002 — 2003
Course Certificates, Desktop Publishing; Web Maintenance; Office Productivity

Austin Peay State University   1988 — 1992
B.S., Mass Communications

Delani Clatfelter Delani Clatfelter Kansas City, Missouri Area Details
Delani Clatfelter's The Content Authority Experience February 2011 - Present
Job Service Advocate at Farmers Insurance
Industry Information Technology and Services
Experience
Farmers Insurance  December 2014 - Present
Demand Studios  March 2011 - Present
The Content Authority   February 2011 - Present
United States Postal Service  August 2011 - December 2014
Heritage College  September 2009 - August 2011
USPS REC   August 2005 - November 2009
Immediate Medical Care  January 2009 - September 2009

Skills
Excel, PowerPoint, Data Entry, Writing, Problem Solving, Customer Service, Microsoft Office, Supervisory Skills, Teaching, Event Planning, Social Networking, Editing, Management, Microsoft Excel, Public Speaking, Healthcare, Creative Writing, Research, Community Outreach, Social Media

Education
Fort Hays State University   2010 — 2013
Bachelor of Business Administration, Management Information Systems

Newman University   2005 — 2008
Associate of Science in Health Science, Radiologic Technology

Butler County Community College   2003 — 2005
Associate, Arts; Psychology

Lou-Anna Claveau Lou-Anna Claveau Biloxi, Mississippi Area Details
Lou-Anna Claveau's The Content Authority Experience 2009 - 2011
Job Owner at Claveau Counseling Center
Industry Nonprofit Organization Management
Experience
Claveau Counseling Center   August 2014 - Present
Gulfport Job Corps   June 2010 - October 2013
The Content Authority   2009 - 2011
Talk Radio   2007 - 2008

Skills
Mental Health, Psychology, Public Speaking, Technology Needs...

Education
Jacksonville State University   1999 — 2000
Master, Counseling

University of Southern Mississippi Gulf Park

Ryan Ottati Ryan Ottati Albany, New York Area Details
Ryan Ottati's The Content Authority Experience September 2010 - Present
Job Technical Writer/Air Personality
Industry Broadcast Media
Experience
The Content Authority   September 2010 - Present
Cohoes Public Library   September 2010 - Present
Textbroker International  July 2010 - Present
B95.5 WYJB Albany Broadcasting   September 2001 - February 2002
107.7 WGNA Regent Communications, Inc.   December 1996 - September 1997
Y96 WYLR Normandy Broadcasting   December 1991 - June 1992

Skills
Copywriting, Research, Blogging, Creative Writing, Newsletters, Technical Writing, Facebook, Social Media, Proofreading, Press Releases, WordPress, Social Networking, Books, Social Media Marketing

Education
University at Albany, SUNY   1996 — 1999
BA

Hudson Valley Community College   1994 — 1996
AS

New School Of Radio and Television   1990 — 1991
Broadcasting

Jon Bannon Jon Bannon Flagstaff, Arizona Area Details
Jon Bannon's The Content Authority Experience July 2011 - December 2011
Job Editor at Eat Your Serial, Inc.
Industry Writing and Editing
Experience
Eat Your Serial  April 2011 - Present
Ski Haus  August 2010 - Present
The Content Authority   July 2011 - December 2011
Textbroker  March 2011 - December 2011
Ascent, HSC   June 2007 - May 2011
Ascent, HSC   June 2007 - May 2011
LOU Corporation   July 2010 - December 2010
Ardrey Auditorium   June 2006 - August 2008
Flagstaff Arts and Leadership Academy   January 2005 - June 2006

Skills
Editing, Publishing, Leadership, Publications, Time Management, Customer Service, Published Author, Online Publishing, Social Media, Proofreading, Photoshop, Microsoft Office, Newsletters, Facebook, PowerPoint, Copy Editing, Microsoft Word, Web Content

Education
Northern Arizona University   2006 — 2010
2006 to 2010 Bachelors of Science; Diploma, Philosophy

Flagstaff Arts and Leadership Academy
Diploma

John Christopher Serrano John Christopher Serrano Daly City, California Details
John Christopher Serrano's The Content Authority Experience March 2012 - January 2014
Job Filmmaker / Writer
Industry Media Production
Experience
RGIS  January 2014 - Present
The Content Authority   March 2012 - January 2014
Writer Access  March 2012 - January 2014
Interact Media  March 2012 - January 2014
Textbroker International  March 2012 - January 2014

Skills
Film Production, Film Editing, Screenwriting, Copywriting, SEO copywriting, Content Writing, Creative Writing, Blogging

Education
De La Salle University   2007 — 2011
Bachelor of Arts (B.A.), Communication, General