24/7 Customer
Industry: Software company
Description[24]7.ai is a customer experience software and services company that uses artificial intelligence and machine learning to understand consumer intent. It helps companies create a personalized experience across all channels. Headquarters: San Jose, CA Founded: April 2000 CEO: P.V. Kannan CFO: Brent Bowman Subsidiaries: EngageClick, Inc., IntelliResponse Systems Inc., Founders: P.V. Kannan, Shanmugam Nagarajan
24/7 Customer List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at 24/7 Customer. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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24/7 Customer Employees
Employee
Years
Job
Industry
Marc Trees Marc Trees's 24/7 Customer Experience April 2004 - March 2007
Job Director, Skip Tracing, Dialer and Workforce Management at Ocwen
Industry Financial Services
Experience
Ocwen Financial Corporation January 2015 - Present
Bank of America Home Loans December 2010 - January 2015
Saxon Mortgage July 2009 - November 2010
Aurora Bank FSB March 2007 - June 2009
24/7 Customer April 2004 - March 2007
Drive Financial Services November 2002 - February 2004
Capital One September 1996 - November 2002
Skills
Workforce Management, Analytics, Predictive Dialers, Change Control, Project Management, Call Center, Loans, Contact Centers, Call Centers, Mortgage Lending, Process Improvement, Vendor Management, Troubleshooting, Visio, SDLC, Technical Support, Business Analysis, Analysis, Quality Assurance, BPO, Customer Experience, Relationship Management, Banking, IVR, Databases, Disaster Recovery, Strategic Planning, Inbound Marketing, Project Planning, Management, Project Portfolio..., Credit, Leadership, Financial Risk, Financial Services, Telecommunications, Unified Communications, Outsourcing, Avaya, Forecasting, IT Management, System Administration, CRM, Loan Servicing, Integration, Change Management, SharePoint, Business Process..., Software Documentation, Portfolio Management
Education
The University of Texas at Arlington 1995 — 1998
Computer Science
Ocwen Financial Corporation January 2015 - Present
Bank of America Home Loans December 2010 - January 2015
Saxon Mortgage July 2009 - November 2010
Aurora Bank FSB March 2007 - June 2009
24/7 Customer April 2004 - March 2007
Drive Financial Services November 2002 - February 2004
Capital One September 1996 - November 2002
Skills
Workforce Management, Analytics, Predictive Dialers, Change Control, Project Management, Call Center, Loans, Contact Centers, Call Centers, Mortgage Lending, Process Improvement, Vendor Management, Troubleshooting, Visio, SDLC, Technical Support, Business Analysis, Analysis, Quality Assurance, BPO, Customer Experience, Relationship Management, Banking, IVR, Databases, Disaster Recovery, Strategic Planning, Inbound Marketing, Project Planning, Management, Project Portfolio..., Credit, Leadership, Financial Risk, Financial Services, Telecommunications, Unified Communications, Outsourcing, Avaya, Forecasting, IT Management, System Administration, CRM, Loan Servicing, Integration, Change Management, SharePoint, Business Process..., Software Documentation, Portfolio Management
Education
The University of Texas at Arlington 1995 — 1998
Computer Science
Rathy . Rathy .'s 24/7 Customer Experience April 2009 - December 2011
Job Resource Manager & Client Acquisition McSEN Technologies
Industry Staffing and Recruiting
Experience
McSEN Technologies January 2012 - Present
247 customer April 2009 - December 2011
Wipro April 2007 - September 2009
Skills
IELTS, Interviews, Technical Recruiting, Staffing Services, Contract Recruitment, Permanent Placement, Recruiting, Talent Acquisition, Sourcing, Internet Recruiting, Executive Search, Screening Resumes, Benefits Negotiation, Applicant Tracking..., IT Recruitment, Screening, Business Development, Talent Management
Education
Osmania University 2005 — 2008
Bachelor of Arts (BA), English Language and Literature, General
Holy Family High School 2002 — 2004
High School/Secondary Diplomas and Certificates
McSEN Technologies January 2012 - Present
247 customer April 2009 - December 2011
Wipro April 2007 - September 2009
Skills
IELTS, Interviews, Technical Recruiting, Staffing Services, Contract Recruitment, Permanent Placement, Recruiting, Talent Acquisition, Sourcing, Internet Recruiting, Executive Search, Screening Resumes, Benefits Negotiation, Applicant Tracking..., IT Recruitment, Screening, Business Development, Talent Management
Education
Osmania University 2005 — 2008
Bachelor of Arts (BA), English Language and Literature, General
Holy Family High School 2002 — 2004
High School/Secondary Diplomas and Certificates
Luis Arturo Ramirez Cóbar Luis Arturo Ramirez Cóbar's 24/7 Customer Experience February 2008 - September 2012
Job Public Relations Consultant en Publicidad Comercial Lowe & Partners Worldwide
Industry Public Relations and Communications
Experience
Publicidad Comercial Lowe & Partners Worldwide August 2014 - Present
Proyecto Hombre Salamanca November 2012 - April 2013
24/7 Customer February 2008 - September 2012
Institute of Reproductive Health Georgetown University, Guatemala September 2011 - November 2011
Skills
Comunicación para el..., Social Marketing, Comunicación corporativa, Social Media, Corporate Communications, Internal Communications, Strategic Communications, Media Relations, Advertising, Corporate Social..., Creative Strategy, Facebook, Social Media Marketing, Social Networking, Publicidad, Redes sociales, Comunicaciones...
Education
Universidad Francisco Marroquín 2015 — 2017
Master of Business Administration (M.B.A.), Administración y gestión de empresas, general
Universidad Pontificia de Salamanca 2012 — 2013
Máster en Comunicación Corporativa, Comunicación empresarial
Universidad Rafael Landívar 2007 — 2012
Licenciado en Ciencias de la Comunicación, Communication, General
Publicidad Comercial Lowe & Partners Worldwide August 2014 - Present
Proyecto Hombre Salamanca November 2012 - April 2013
24/7 Customer February 2008 - September 2012
Institute of Reproductive Health Georgetown University, Guatemala September 2011 - November 2011
Skills
Comunicación para el..., Social Marketing, Comunicación corporativa, Social Media, Corporate Communications, Internal Communications, Strategic Communications, Media Relations, Advertising, Corporate Social..., Creative Strategy, Facebook, Social Media Marketing, Social Networking, Publicidad, Redes sociales, Comunicaciones...
Education
Universidad Francisco Marroquín 2015 — 2017
Master of Business Administration (M.B.A.), Administración y gestión de empresas, general
Universidad Pontificia de Salamanca 2012 — 2013
Máster en Comunicación Corporativa, Comunicación empresarial
Universidad Rafael Landívar 2007 — 2012
Licenciado en Ciencias de la Comunicación, Communication, General
Praveenkumar Khemalapure Praveenkumar Khemalapure's 24/7 Customer Experience April 2002 - September 2002
Job Associate Vice President Technology Consulting Services
Industry Information Technology and Services
Experience
Startup September 2014 - Present
Indecomm Global Services August 2012 - September 2014
Digital Marketing February 2012 - July 2012
Marlabs Inc September 2004 - January 2012
Marlabs Software Pvt Ltd 2004 - 2007
24/7 Customer April 2002 - September 2002
Sangam Healthcare Products Ltd. February 2001 - March 2002
Skills
New Business Development, Strategic Planning and..., Sales and Marketing, Digital Marketing, Client Engagement, Program Coordination, Working with cross..., Legal and Commercial, Key Account Management, Operations, Inter Divisional..., Channel Partnership and..., Strategic Planning, Pre-sales, Vendor Management, CRM, Consulting, Customer Engagement, Team Management, Human Resources, Negotiation, Project Planning, Outsourcing, Sourcing, SDLC, Business Development, Performance Management, Program Management, Solution Selling, Account Management, Business Planning, Resource Management, Analysis, Market Research, Sales, Business Analysis, Business Intelligence, Management, Talent Acquisition
Education
Bangalore University 2002 — 2004
MBA, Marketing+Human Resources
Karnatak University 1998 — 2001
Bachelor Of Business Administration, Marketing and Media Planning
Startup September 2014 - Present
Indecomm Global Services August 2012 - September 2014
Digital Marketing February 2012 - July 2012
Marlabs Inc September 2004 - January 2012
Marlabs Software Pvt Ltd 2004 - 2007
24/7 Customer April 2002 - September 2002
Sangam Healthcare Products Ltd. February 2001 - March 2002
Skills
New Business Development, Strategic Planning and..., Sales and Marketing, Digital Marketing, Client Engagement, Program Coordination, Working with cross..., Legal and Commercial, Key Account Management, Operations, Inter Divisional..., Channel Partnership and..., Strategic Planning, Pre-sales, Vendor Management, CRM, Consulting, Customer Engagement, Team Management, Human Resources, Negotiation, Project Planning, Outsourcing, Sourcing, SDLC, Business Development, Performance Management, Program Management, Solution Selling, Account Management, Business Planning, Resource Management, Analysis, Market Research, Sales, Business Analysis, Business Intelligence, Management, Talent Acquisition
Education
Bangalore University 2002 — 2004
MBA, Marketing+Human Resources
Karnatak University 1998 — 2001
Bachelor Of Business Administration, Marketing and Media Planning
Balaji Sridhar Balaji Sridhar's 24/7 Customer Experience May 2005 - September 2006
Job Manager Finance Transformation at HCL Technologies
Industry Outsourcing/Offshoring
Experience
HCL Technologies February 2010 - Present
HCL Technologies May 2012 - April 2014
HCL Technologies November 2007 - January 2010
24/7 Customer May 2005 - September 2006
TAFE - Tractors and Farm Equipment Limited August 2004 - February 2005
Skills
ERP, Pre-sales, BPO, Shared Services, Outsourcing, Competitive Analysis, Business Transformation, Team Management, Transition Management, Project Management, SAP FICO, Record to Report, Account Management, Management, Order to Cash, Due Diligence, Supply Chain, Thought Leadership, Retail Banking, Capital Markets, Portfolio Management, Procure to Pay, Profit Center Accounting, Financial Controlling, XBRL, iXBRL, Credit Card Transaction..., Finance Transformation
Education
Bharathidasan Institute of Management Tiruchirapalli 2006 — 2007
PGDM, Finance
Pondicherry University 2005 — 2007
Masters in Financial Management (MFM), Capital Markets, International Finance
University of Madras 2002 — 2005
Bachelors, Accounting
HCL Technologies February 2010 - Present
HCL Technologies May 2012 - April 2014
HCL Technologies November 2007 - January 2010
24/7 Customer May 2005 - September 2006
TAFE - Tractors and Farm Equipment Limited August 2004 - February 2005
Skills
ERP, Pre-sales, BPO, Shared Services, Outsourcing, Competitive Analysis, Business Transformation, Team Management, Transition Management, Project Management, SAP FICO, Record to Report, Account Management, Management, Order to Cash, Due Diligence, Supply Chain, Thought Leadership, Retail Banking, Capital Markets, Portfolio Management, Procure to Pay, Profit Center Accounting, Financial Controlling, XBRL, iXBRL, Credit Card Transaction..., Finance Transformation
Education
Bharathidasan Institute of Management Tiruchirapalli 2006 — 2007
PGDM, Finance
Pondicherry University 2005 — 2007
Masters in Financial Management (MFM), Capital Markets, International Finance
University of Madras 2002 — 2005
Bachelors, Accounting
Erik Lim Erik Lim's 24/7 Customer Experience 2008 - 2009
Job ECommerce
Industry Information Technology and Services
Experience
24/7 Customer 2008 - 2009
Accenture 2007 - 2008
Peoplesupport 2003 - 2008
Skills
Microsoft Office, HTML, SQL, Windows, Microsoft Excel, JavaScript, PowerPoint, Customer Service, Microsoft Word, Wordpress, Magento, WordPress, Team Management, Call Centers, Team Leadership, Project Management, Outsourcing, BPO
Education
California International University 2010 — 2012
Master of Science (M.S.), International Business
Ateneo de Manila University 1998 — 2002
Bachelor of Science (B.S.), Computer Science
24/7 Customer 2008 - 2009
Accenture 2007 - 2008
Peoplesupport 2003 - 2008
Skills
Microsoft Office, HTML, SQL, Windows, Microsoft Excel, JavaScript, PowerPoint, Customer Service, Microsoft Word, Wordpress, Magento, WordPress, Team Management, Call Centers, Team Leadership, Project Management, Outsourcing, BPO
Education
California International University 2010 — 2012
Master of Science (M.S.), International Business
Ateneo de Manila University 1998 — 2002
Bachelor of Science (B.S.), Computer Science
Michael Moritz Michael Moritz's 24/7 Customer Experience July 2003 - Present
Job Chairman, Sequoia Capital
Industry Venture Capital & Private Equity
Experience
Sequoia Capital 2012 - Present
LinkedIn January 2011 - Present
Klarna AB July 2010 - Present
Sugar Inc. 2007 - Present
Kayak.com 2005 - Present
24/7 Customer July 2003 - Present
Green Dot Corporation 2003 - Present
Sequoia Capital 1986 - Present
Instacart January 2014 - January 2014
Google, Inc. 1999 - March 2007
Skills
E-commerce, Start-ups, Venture Capital, Marketing, Strategic Partnerships, Leadership, Management, Board Governance
Education
University of Oxford 1973 — 1976
M.A., History
Sequoia Capital 2012 - Present
LinkedIn January 2011 - Present
Klarna AB July 2010 - Present
Sugar Inc. 2007 - Present
Kayak.com 2005 - Present
24/7 Customer July 2003 - Present
Green Dot Corporation 2003 - Present
Sequoia Capital 1986 - Present
Instacart January 2014 - January 2014
Google, Inc. 1999 - March 2007
Skills
E-commerce, Start-ups, Venture Capital, Marketing, Strategic Partnerships, Leadership, Management, Board Governance
Education
University of Oxford 1973 — 1976
M.A., History
Italo Orellana's 24/7 Customer Experience October 2007 - August 2009
Job Account Operations Manager
Industry Outsourcing/Offshoring
Experience
Xerox November 2014 - Present
Serco September 2011 - December 2014
NCO Group September 2009 - August 2011
247 Customer October 2007 - August 2009
Skills
P&L, Cost Management, Xerox Printers, Call Centers, Workforce Management, Management, Finance, Process Scheduler, Avaya, BPO, Contact Centers, Microsoft Excel, Access, Analysis, IEX
Education
Universidad Galileo 2010 — 2014
Bussines Administration, Telecom
Colegio San Jose de los Infantes
Universidad Galileo
Xerox November 2014 - Present
Serco September 2011 - December 2014
NCO Group September 2009 - August 2011
247 Customer October 2007 - August 2009
Skills
P&L, Cost Management, Xerox Printers, Call Centers, Workforce Management, Management, Finance, Process Scheduler, Avaya, BPO, Contact Centers, Microsoft Excel, Access, Analysis, IEX
Education
Universidad Galileo 2010 — 2014
Bussines Administration, Telecom
Colegio San Jose de los Infantes
Universidad Galileo
Lenin Eduardo Lenin Eduardo's 24/7 Customer Experience May 2014 - August 2014
Job CSR en Innovative Contact Solutions
Industry Online Media
Experience
Innovative Contact Solutions August 2014 - Present
24/7 Customer May 2014 - August 2014
Allied Global Contact Center & BPO May 2013 - December 2013
Skills
Photoshop, Call Centers, Customer Experience, Start-ups, Project Management, Contact Centers, Strategic Planning, Microsoft Office, Outsourcing, Account Management, BPO, Management, Telecommunications, Customer Service, Leadership
Education
Colegio Campo Alto 2011 — 2012
Bachiller en Ciencias Y Letras
Escuela Técnica Superior Kinal
CCNA
Universidad de San Carlos de Guatemala
Locución Profesional
Innovative Contact Solutions August 2014 - Present
24/7 Customer May 2014 - August 2014
Allied Global Contact Center & BPO May 2013 - December 2013
Skills
Photoshop, Call Centers, Customer Experience, Start-ups, Project Management, Contact Centers, Strategic Planning, Microsoft Office, Outsourcing, Account Management, BPO, Management, Telecommunications, Customer Service, Leadership
Education
Colegio Campo Alto 2011 — 2012
Bachiller en Ciencias Y Letras
Escuela Técnica Superior Kinal
CCNA
Universidad de San Carlos de Guatemala
Locución Profesional
Marielos Flores de Illescas Marielos Flores de Illescas's 24/7 Customer Experience October 2010 - May 2011
Job FLE Trainer Lead en [24]7
Industry Consumer Services
Experience
[24]7 June 2015 - Present
[24]7 November 2013 - June 2015
[24]7 May 2012 - October 2013
[24]7 May 2011 - May 2012
24/7 Customer October 2010 - May 2011
24/7 Customer August 2009 - October 2010
Skills
Gestion por Competencias, Gestión de proyectos, Microsoft Excel, Teaching English as a..., English for Specific..., Customer Service, Report Writing, Prezi, Voice & Accent, Centro de llamadas, Microsoft PowerPoint, Microsoft Office, Entrenamiento, Servicio de atención al..., Administración y..., Experiencia del cliente, Dirección y desarrollo..., Call Centers, Liderazgo de equipos, Recursos humanos, Planificación..., Soporte técnico, Team Leadership, Satisfacción del cliente, Telecomunicaciones, Telecommunications
Education
Universidad Galileo 2013 — 2015
Licenciatura en Gerencia de Negocios y Mercadeo, Administración y gestión de empresas
Universidad de San Carlos de Guatemala 2004 — 2009
Diseño gráfico
[24]7 June 2015 - Present
[24]7 November 2013 - June 2015
[24]7 May 2012 - October 2013
[24]7 May 2011 - May 2012
24/7 Customer October 2010 - May 2011
24/7 Customer August 2009 - October 2010
Skills
Gestion por Competencias, Gestión de proyectos, Microsoft Excel, Teaching English as a..., English for Specific..., Customer Service, Report Writing, Prezi, Voice & Accent, Centro de llamadas, Microsoft PowerPoint, Microsoft Office, Entrenamiento, Servicio de atención al..., Administración y..., Experiencia del cliente, Dirección y desarrollo..., Call Centers, Liderazgo de equipos, Recursos humanos, Planificación..., Soporte técnico, Team Leadership, Satisfacción del cliente, Telecomunicaciones, Telecommunications
Education
Universidad Galileo 2013 — 2015
Licenciatura en Gerencia de Negocios y Mercadeo, Administración y gestión de empresas
Universidad de San Carlos de Guatemala 2004 — 2009
Diseño gráfico
Teresa Ubico Teresa Ubico's 24/7 Customer Experience August 2007 - May 2012
Job Soporte de Cuentas Claves en Agencia de Publicidad
Industry Outsourcing/Offshoring
Experience
Agencia de Publicidad September 2012 - Present
Capgemini May 2012 - August 2012
24/7 Customer August 2007 - May 2012
The Hershey Company February 2002 - July 2008
Skills
Goal Oriented, Customer Relations, Event Planning, Inbound Marketing, Account Management, CRM, Customer Experience, Market Research, Lead Generation, Sales, Customer Satisfaction, Analytics, Team Leadership, Cross-functional Team..., Vendor Management, Sales Operations, Team Management, Salesforce.com
Education
Universidad Galileo 2009 — 2012
Licenciatura, Mercaotecnia
Universidad Rafael Landívar 1997 — 2002
Tecnico, Traduccion Jurada
Agencia de Publicidad September 2012 - Present
Capgemini May 2012 - August 2012
24/7 Customer August 2007 - May 2012
The Hershey Company February 2002 - July 2008
Skills
Goal Oriented, Customer Relations, Event Planning, Inbound Marketing, Account Management, CRM, Customer Experience, Market Research, Lead Generation, Sales, Customer Satisfaction, Analytics, Team Leadership, Cross-functional Team..., Vendor Management, Sales Operations, Team Management, Salesforce.com
Education
Universidad Galileo 2009 — 2012
Licenciatura, Mercaotecnia
Universidad Rafael Landívar 1997 — 2002
Tecnico, Traduccion Jurada
Lal Mathews Lal Mathews's 24/7 Customer Experience August 2003 - May 2005
Job Learning Consultant | ELearning | Facilitator : Passionate at creating Aha! moments in Learning
Industry Human Resources
Experience
George Brown College July 2015 - Present
Saint Elizabeth Health Care March 2015 - May 2015
IBM Canada Ltd. April 2013 - December 2014
Humber College August 2012 - April 2013
Elder Technology Assistance Group May 2012 - August 2012
Infosys July 2011 - January 2012
Network Solutions Pvt. Ltd. - An IBM Company June 2008 - July 2011
HCL Technologies August 2005 - June 2008
24/7 Customer August 2003 - May 2005
Skills
Organizational..., Performance Management, Leadership Development, Teaching Adults, Training Facilitation, Program Management, Instructor-led Training, Training Needs Analysis, CRM, Training, Leadership, Business Development, Recruiting, Problem Solving, Negotiation, Career Counseling, Organizational Behavior, Gap Analysis, Management, Consulting, Team Leadership, Training Delivery, Learning Management, Human Resources, Process Improvement, Project Management, Mentoring, Strategy, Requirements Analysis, Business Process..., Onboarding, Social Media Marketing, Change Management, Customer Service, Microsoft Office, Coaching, Strategic Planning, Microsoft Excel, Employee Relations, Team Building, Employee Training, ITIL, Staff Development, New Hire Orientations, Instructional Design, Communication, Hiring, Public Speaking, Customer Satisfaction
Education
Visvesvaraya Technological University 2000 — 2003
Master of Computer Applications (MCA), Computers
Christ College - Bangalore 1996 — 1999
Bachelor of Arts, Economics, Political Science, Sociology
George Brown College July 2015 - Present
Saint Elizabeth Health Care March 2015 - May 2015
IBM Canada Ltd. April 2013 - December 2014
Humber College August 2012 - April 2013
Elder Technology Assistance Group May 2012 - August 2012
Infosys July 2011 - January 2012
Network Solutions Pvt. Ltd. - An IBM Company June 2008 - July 2011
HCL Technologies August 2005 - June 2008
24/7 Customer August 2003 - May 2005
Skills
Organizational..., Performance Management, Leadership Development, Teaching Adults, Training Facilitation, Program Management, Instructor-led Training, Training Needs Analysis, CRM, Training, Leadership, Business Development, Recruiting, Problem Solving, Negotiation, Career Counseling, Organizational Behavior, Gap Analysis, Management, Consulting, Team Leadership, Training Delivery, Learning Management, Human Resources, Process Improvement, Project Management, Mentoring, Strategy, Requirements Analysis, Business Process..., Onboarding, Social Media Marketing, Change Management, Customer Service, Microsoft Office, Coaching, Strategic Planning, Microsoft Excel, Employee Relations, Team Building, Employee Training, ITIL, Staff Development, New Hire Orientations, Instructional Design, Communication, Hiring, Public Speaking, Customer Satisfaction
Education
Visvesvaraya Technological University 2000 — 2003
Master of Computer Applications (MCA), Computers
Christ College - Bangalore 1996 — 1999
Bachelor of Arts, Economics, Political Science, Sociology
Jenny Paulsen Kozlowski Jenny Paulsen Kozlowski's 24/7 Customer Experience 2010 - May 2013
Job
Industry Outsourcing/Offshoring
Experience
24/7 Customer 2010 - May 2013
CSG Systems 2009 - 2010
TeleTech 2003 - 2009
ADC 1998 - 2002
Merrill Corporation 1994 - 1995
Skills
Call Center, Vendor Management, Solution Selling, BPO, Outsourcing, CRM, Account Management, SaaS, Professional Services, Leadership, Customer Satisfaction, Strategic Partnerships, Cross-functional Team..., Sales Management, Lead Generation, Salesforce.com, Sales Operations, Workforce Management, Sales, Telecommunications, Management, Customer Retention, Call Centers, Team Leadership, Customer Experience, Business Development, Cloud Computing, New Business Development, Enterprise Software, Product Management, Strategy, Team Management, Sales Process, Direct Sales, Start-ups
Education
Hamline University 1992 — 1996
BA
Chaska High School
24/7 Customer 2010 - May 2013
CSG Systems 2009 - 2010
TeleTech 2003 - 2009
ADC 1998 - 2002
Merrill Corporation 1994 - 1995
Skills
Call Center, Vendor Management, Solution Selling, BPO, Outsourcing, CRM, Account Management, SaaS, Professional Services, Leadership, Customer Satisfaction, Strategic Partnerships, Cross-functional Team..., Sales Management, Lead Generation, Salesforce.com, Sales Operations, Workforce Management, Sales, Telecommunications, Management, Customer Retention, Call Centers, Team Leadership, Customer Experience, Business Development, Cloud Computing, New Business Development, Enterprise Software, Product Management, Strategy, Team Management, Sales Process, Direct Sales, Start-ups
Education
Hamline University 1992 — 1996
BA
Chaska High School
Amaresh Patil Amaresh Patil's 24/7 Customer Experience March 2003 - September 2004
Job Test Lead at IBM Global Services
Industry Information Technology and Services
Experience
IBM January 2006 - Present
e4e April 2005 - October 2005
24/7 Customer March 2003 - September 2004
Skills
Service Delivery, People Management, Testing, Requirements Analysis, Test Management, User Acceptance Testing, Manual Testing, Test Automation, Test Planning, System Testing, Selenium, SQL, PL/SQL, Oracle, Java, SOA Testing, HSPA, CDMA, PeopleSoft CRM, VAS, Web Services, IVR, SoapUI, SAP SD Module, Terminal Automation..., TAS, SAP BW, CRM, DB2, Integration, Quality Center, SDLC, Software Project..., Unix, PeopleSoft
Education
Vinayaka Mission's Research Foundation - University 2008 — 2010
MBA, Systems
Christ College - Bangalore 2001 — 2004
Bachelor of Computer Applications, Computer Programming
IBM January 2006 - Present
e4e April 2005 - October 2005
24/7 Customer March 2003 - September 2004
Skills
Service Delivery, People Management, Testing, Requirements Analysis, Test Management, User Acceptance Testing, Manual Testing, Test Automation, Test Planning, System Testing, Selenium, SQL, PL/SQL, Oracle, Java, SOA Testing, HSPA, CDMA, PeopleSoft CRM, VAS, Web Services, IVR, SoapUI, SAP SD Module, Terminal Automation..., TAS, SAP BW, CRM, DB2, Integration, Quality Center, SDLC, Software Project..., Unix, PeopleSoft
Education
Vinayaka Mission's Research Foundation - University 2008 — 2010
MBA, Systems
Christ College - Bangalore 2001 — 2004
Bachelor of Computer Applications, Computer Programming
Megan Glendinning's 24/7 Customer Experience 2007 - 2008
Job Executive Assistant with 10+ Years Experience
Industry Executive Office
Experience
Channing House October 2014 - Present
Channing House October 2014 - April 2015
Silicon Valley Community Foundation March 2013 - April 2014
Daughters of Charity Health System October 2012 - February 2013
MetricStream May 2010 - June 2011
Wells Fargo Bank (formerly Greater Bay Bank) February 2007 - December 2009
Terabitz (Start Up) June 2009 - November 2009
Permira 2009 - 2009
24/7 Customer 2007 - 2008
Nolte Associates January 1999 - October 2004
Skills
Outlook, Word, Scheduling, Accounts Payable, Quickbooks, Spreadsheets, Access, Excel, PowerPoint, Microsoft Office, Customer Relations, Accounts Receivable, Problem Solving, Office Management, Budgeting, Administration, Compliance, Accounting, Budgets, Customer Service, Human Resources, Leadership, Microsoft Excel, Microsoft Word
Education
De Anza College
Channing House October 2014 - Present
Channing House October 2014 - April 2015
Silicon Valley Community Foundation March 2013 - April 2014
Daughters of Charity Health System October 2012 - February 2013
MetricStream May 2010 - June 2011
Wells Fargo Bank (formerly Greater Bay Bank) February 2007 - December 2009
Terabitz (Start Up) June 2009 - November 2009
Permira 2009 - 2009
24/7 Customer 2007 - 2008
Nolte Associates January 1999 - October 2004
Skills
Outlook, Word, Scheduling, Accounts Payable, Quickbooks, Spreadsheets, Access, Excel, PowerPoint, Microsoft Office, Customer Relations, Accounts Receivable, Problem Solving, Office Management, Budgeting, Administration, Compliance, Accounting, Budgets, Customer Service, Human Resources, Leadership, Microsoft Excel, Microsoft Word
Education
De Anza College
Patti Beaubien's 24/7 Customer Experience August 2008 - April 2012
Job Vice President of Sales, Retail Vertical Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services April 2012 - Present
24/7 Customer August 2008 - April 2012
TeleTech Holdings September 2002 - July 2008
Edify Corporation 1994 - 2000
ADP 1984 - 1994
Skills
Contact Centers, Sales Process, Lead Generation, Solution Selling, Call Center, SaaS, Workforce Management, Cloud Computing, Account Management, BPO, CRM, Business Development, Outsourcing, Strategic Partnerships, Go-to-market Strategy, Enterprise Software, Customer Experience, Salesforce.com, Unified Communications, Call Centers, Vendor Management, Cross-functional Team..., Channel, Sales Management, Analytics, Product Management, Professional Services, Demand Generation, B2B, Business Alliances, Business Intelligence, Direct Sales, Managed Services, Sales, Selling, Strategy, Team Management
Education
University of Maryland College Park 1981 — 1984
BS, Marketing
Sutherland Global Services April 2012 - Present
24/7 Customer August 2008 - April 2012
TeleTech Holdings September 2002 - July 2008
Edify Corporation 1994 - 2000
ADP 1984 - 1994
Skills
Contact Centers, Sales Process, Lead Generation, Solution Selling, Call Center, SaaS, Workforce Management, Cloud Computing, Account Management, BPO, CRM, Business Development, Outsourcing, Strategic Partnerships, Go-to-market Strategy, Enterprise Software, Customer Experience, Salesforce.com, Unified Communications, Call Centers, Vendor Management, Cross-functional Team..., Channel, Sales Management, Analytics, Product Management, Professional Services, Demand Generation, B2B, Business Alliances, Business Intelligence, Direct Sales, Managed Services, Sales, Selling, Strategy, Team Management
Education
University of Maryland College Park 1981 — 1984
BS, Marketing
Diego Anzueto's 24/7 Customer Experience August 2009 - November 2011
Job Gerente de Operaciones en Grand Luxury Transportation
Industry Transportation/Trucking/Railroad
Experience
Grand Luxury Transportation March 2007 - Present
24/7 Customer August 2009 - November 2011
Education
Universidad Galileo 2005 — 2008
Administracion de Empresas en Servicios de Calidad
Grand Luxury Transportation March 2007 - Present
24/7 Customer August 2009 - November 2011
Education
Universidad Galileo 2005 — 2008
Administracion de Empresas en Servicios de Calidad
kishore Joseph Ph.D. kishore Joseph Ph.D.'s 24/7 Customer Experience February 2006 - May 2006
Job Assistant Professor, Agricultural Business.
Industry Market Research
Experience
California State University, Chico 2015 - Present
University of Illinois August 2009 - December 2014
C.S.C Arbitrage Group January 2009 - May 2009
Southern Illinois University August 2006 - December 2008
24/7 Customer February 2006 - May 2006
Emergent Genetics February 2004 - May 2005
Skills
Econometrics, R, SPSS, Market Research, Stata, Analysis, Microsoft Office, Agribusiness, Derivatives, Applied Econometrics, J-Multi, MS Office Suite, GAMS, LaTeX, TETRAD IV, EasyReg, Rats, Eviews, Commodity Futures and...
Education
University of Illinois at Urbana-Champaign 2009 — 2013
PhD. Candidate, Agricultural and Applied Economics (Price Analysis and Marketing)
Southern Illinois University, Carbondale 2006 — 2008
M.S. Agribusiness Economics/M.B.A, Agribusiness, Finance (Derivatives and Risk Management)
School of Agribusiness Management 2002 — 2004
Masters in Agribusiness Management, Marketing
Kerala Agricultural University 1997 — 2001
B.Sc. Agriculture
California State University, Chico 2015 - Present
University of Illinois August 2009 - December 2014
C.S.C Arbitrage Group January 2009 - May 2009
Southern Illinois University August 2006 - December 2008
24/7 Customer February 2006 - May 2006
Emergent Genetics February 2004 - May 2005
Skills
Econometrics, R, SPSS, Market Research, Stata, Analysis, Microsoft Office, Agribusiness, Derivatives, Applied Econometrics, J-Multi, MS Office Suite, GAMS, LaTeX, TETRAD IV, EasyReg, Rats, Eviews, Commodity Futures and...
Education
University of Illinois at Urbana-Champaign 2009 — 2013
PhD. Candidate, Agricultural and Applied Economics (Price Analysis and Marketing)
Southern Illinois University, Carbondale 2006 — 2008
M.S. Agribusiness Economics/M.B.A, Agribusiness, Finance (Derivatives and Risk Management)
School of Agribusiness Management 2002 — 2004
Masters in Agribusiness Management, Marketing
Kerala Agricultural University 1997 — 2001
B.Sc. Agriculture
Edder Rivas's 24/7 Customer Experience July 2011 - Present
Job Head Of Program at 24/7 Customer Guatemala
Industry Outsourcing/Offshoring
Experience
24/7 Customer July 2011 - Present
Transactel February 2009 - January 2011
Skills
Outsourcing, Operations Management, Performance Management, Management, Quality Assurance, Coaching, Subcontratación, Gestión de proveedores, Dirección y desarrollo..., Workforce Management, Call Center Development, Forecasting, Recruiting, Compromiso organizativo, Selección de personal, Administración y..., Sla, Vendor Management, Six Sigma, Process Improvement, Inbound Marketing, Employee Relations, Key Performance..., Change Management, Employee Engagement, Project Planning, Telecommunications, Microsoft Excel, Account Management, Offshoring, Budgets, Leadership Development, Workforce Planning, Call Centers, Contact Centers, Team Management
Education
2011 — 2015
BBA, Business Administration
Atlantic International University 2011 — 2015
Bachelor of Business Administration (BBA), Administracion
24/7 Customer July 2011 - Present
Transactel February 2009 - January 2011
Skills
Outsourcing, Operations Management, Performance Management, Management, Quality Assurance, Coaching, Subcontratación, Gestión de proveedores, Dirección y desarrollo..., Workforce Management, Call Center Development, Forecasting, Recruiting, Compromiso organizativo, Selección de personal, Administración y..., Sla, Vendor Management, Six Sigma, Process Improvement, Inbound Marketing, Employee Relations, Key Performance..., Change Management, Employee Engagement, Project Planning, Telecommunications, Microsoft Excel, Account Management, Offshoring, Budgets, Leadership Development, Workforce Planning, Call Centers, Contact Centers, Team Management
Education
2011 — 2015
BBA, Business Administration
Atlantic International University 2011 — 2015
Bachelor of Business Administration (BBA), Administracion
Kate Orino Kate Orino's 24/7 Customer Experience June 2007 - October 2008
Job Freelance Designer
Industry Graphic Design
Experience
Hype Events Manila January 2008 - Present
24/7 Customer June 2007 - October 2008
Education
St. Scholastica's College Manila 2002 — 2007
Bachelor of Science, Biology
St. Scholastica's College Manila 2001 — 2002
BS Interior Design
Hype Events Manila January 2008 - Present
24/7 Customer June 2007 - October 2008
Education
St. Scholastica's College Manila 2002 — 2007
Bachelor of Science, Biology
St. Scholastica's College Manila 2001 — 2002
BS Interior Design
Marc Lester Ting Marc Lester Ting's 24/7 Customer Experience May 2009 - October 2010
Job Recruiter at PSG Global Solutions
Industry Staffing and Recruiting
Experience
PeopleSERVE Inc. October 2010 - Present
24/7 Customer May 2009 - October 2010
PSG Global Solutions 2010 - 2010
ePLDT Ventus July 2007 - April 2009
Education
Polytechnic University of the Philippines 2005 — 2007
Bachelor, Information Technology
PeopleSERVE Inc. October 2010 - Present
24/7 Customer May 2009 - October 2010
PSG Global Solutions 2010 - 2010
ePLDT Ventus July 2007 - April 2009
Education
Polytechnic University of the Philippines 2005 — 2007
Bachelor, Information Technology
Louise Jones Louise Jones's 24/7 Customer Experience March 2003 - July 2004
Job Website Administrator & Content Specialist, LGS Ops at Apple Inc.
Industry Translation and Localization
Experience
Apple Inc. March 2011 - Present
Elanex, Inc. October 2009 - March 2011
Welocalize February 2006 - May 2009
Localize Technologies February 2006 - March 2008
Investwest Capital Advisors May 2005 - December 2005
Inproma September 2004 - January 2005
24/7 Customer March 2003 - July 2004
AppleOne Employment Service August 2002 - February 2003
Rutgers University Bookstore November 2001 - May 2002
Parian Jewelers June 1994 - May 2001
Education
Rutgers University-New Brunswick 1997 — 2002
BA, History
Apple Inc. March 2011 - Present
Elanex, Inc. October 2009 - March 2011
Welocalize February 2006 - May 2009
Localize Technologies February 2006 - March 2008
Investwest Capital Advisors May 2005 - December 2005
Inproma September 2004 - January 2005
24/7 Customer March 2003 - July 2004
AppleOne Employment Service August 2002 - February 2003
Rutgers University Bookstore November 2001 - May 2002
Parian Jewelers June 1994 - May 2001
Education
Rutgers University-New Brunswick 1997 — 2002
BA, History
Pradeep Raghuramaiah Pradeep Raghuramaiah's 24/7 Customer Experience March 2003 - May 2005
Job Software Solutions Team Lead at Pegasystems
Industry Computer Software
Experience
Pegasystems April 2010 - Present
Chordiant Software May 2008 - April 2010
Ness Technologies May 2005 - May 2008
24/7 Customer March 2003 - May 2005
Skills
Websphere
Education
Visvesvaraya Technological University 1998 — 2002
Bachelor Of Engineering, Electronics and Communication
Kendriya Vidyalaya 1986 — 1995
Pegasystems April 2010 - Present
Chordiant Software May 2008 - April 2010
Ness Technologies May 2005 - May 2008
24/7 Customer March 2003 - May 2005
Skills
Websphere
Education
Visvesvaraya Technological University 1998 — 2002
Bachelor Of Engineering, Electronics and Communication
Kendriya Vidyalaya 1986 — 1995
Bryan Dexter Abaya Bryan Dexter Abaya's 24/7 Customer Experience April 2009 - October 2009
Job Escalation Support Mgr Condusiv Technologies
Industry Computer Software
Experience
Condusiv Technologies May 2012 - Present
Century Skilled Nursing Care October 2009 - May 2012
Eminence Global Enterprise 2009 - 2010
24/7 Customer April 2009 - October 2009
Dell International Svcs Philippines January 2005 - May 2009
DELL Inc. January 2008 - April 2009
eTelecare Global Solutions January 2003 - December 2004
PITON-StratOne 2004 - 2004
Skills
Windows Server, Technical Support, Troubleshooting, System Administration, VPN, Software Documentation, Windows, Databases, Active Directory, Dell Computers, Computer Hardware, Hardware, XP, Servers, Microsoft Exchange, Call Centers, System Deployment, TCP/IP, Operating Systems, Management, Vendor Management, Wireless Networking, VMware, Windows XP, Help Desk Support
Education
Batangas State University 1997 — 2001
Bachelor of Industrial Technology, Computer Engineering Technology/Technician
University of Santo Tomas 1995 — 1997
Bachelor of Science (BS), Biology/Biological Sciences, General
Condusiv Technologies May 2012 - Present
Century Skilled Nursing Care October 2009 - May 2012
Eminence Global Enterprise 2009 - 2010
24/7 Customer April 2009 - October 2009
Dell International Svcs Philippines January 2005 - May 2009
DELL Inc. January 2008 - April 2009
eTelecare Global Solutions January 2003 - December 2004
PITON-StratOne 2004 - 2004
Skills
Windows Server, Technical Support, Troubleshooting, System Administration, VPN, Software Documentation, Windows, Databases, Active Directory, Dell Computers, Computer Hardware, Hardware, XP, Servers, Microsoft Exchange, Call Centers, System Deployment, TCP/IP, Operating Systems, Management, Vendor Management, Wireless Networking, VMware, Windows XP, Help Desk Support
Education
Batangas State University 1997 — 2001
Bachelor of Industrial Technology, Computer Engineering Technology/Technician
University of Santo Tomas 1995 — 1997
Bachelor of Science (BS), Biology/Biological Sciences, General
Mahesh Ahilandeswaran's 24/7 Customer Experience June 2006 - June 2007
Job Network Systems Engineer at ASSYST
Industry Telecommunications
Experience
Advanced Software Systems August 2009 - Present
Forum for Youth Investment August 2009 - September 2014
GTSI April 2009 - August 2009
Standard Parking January 2008 - December 2008
24/7 Customer June 2006 - June 2007
Bartronics India Ltd. January 2006 - May 2006
BSNL January 2005 - December 2005
Skills
Network Engineering, Systems Engineering, VMware Infrastructure, Cisco Technologies, Network Administration, VMware, Windows Server, Microsoft Exchange, JUNOS, CCNA, DHCP, DNS, HP, Routers, OSPF, Switches, Firewalls, Routing, Networking, Active Directory, Servers
Education
George Mason University 2007 — 2008
MS, Telecommunications, 3.75/4.0
Vellore Institute of Technology 2002 — 2006
Bachelor of Technology (BTech), Telecommunications, 3.5/4.0
Advanced Software Systems August 2009 - Present
Forum for Youth Investment August 2009 - September 2014
GTSI April 2009 - August 2009
Standard Parking January 2008 - December 2008
24/7 Customer June 2006 - June 2007
Bartronics India Ltd. January 2006 - May 2006
BSNL January 2005 - December 2005
Skills
Network Engineering, Systems Engineering, VMware Infrastructure, Cisco Technologies, Network Administration, VMware, Windows Server, Microsoft Exchange, JUNOS, CCNA, DHCP, DNS, HP, Routers, OSPF, Switches, Firewalls, Routing, Networking, Active Directory, Servers
Education
George Mason University 2007 — 2008
MS, Telecommunications, 3.75/4.0
Vellore Institute of Technology 2002 — 2006
Bachelor of Technology (BTech), Telecommunications, 3.5/4.0
Ernest Morales Ernest Morales's 24/7 Customer Experience 2007 - 2009
Job Marketing & Planing Manager at Bay Area Catering & Events
Industry Events Services
Experience
Bay Area Catering & Events Country Manager for GuatemalaMarket Traders Institute, Inc2009 - August 2010
24/7 Customer 2007 - 2009
Cap Gemini Sogeti 2005 - 2007
Education
York University 2009 — 2009
Business Administration
Universidad Mariano Gálvez 2004 — 2006
Electronics Engineering
Bay Area Catering & Events Country Manager for GuatemalaMarket Traders Institute, Inc2009 - August 2010
24/7 Customer 2007 - 2009
Cap Gemini Sogeti 2005 - 2007
Education
York University 2009 — 2009
Business Administration
Universidad Mariano Gálvez 2004 — 2006
Electronics Engineering
Ankur Jhingran Ankur Jhingran's 24/7 Customer Experience December 2007 - August 2008
Job Principal & GM at iGATE Global Solutions
Industry Information Technology and Services
Experience
iGATE Global Solutions February 2012 - Present
Metlife Global Operations Support Pvt. Ltd. August 2008 - March 2012
247 Customer December 2007 - August 2008
Aviva Global Services April 2006 - December 2007
Vanguard Info Solutions March 2004 - June 2006
HyperQuality 2004 - 2004
EXL Service 2001 - 2002
Skills
ISO 27001, Negotiation, Service Delivery, Vendor Management, BPO, Project Portfolio..., Requirements Gathering, Transition Management, Market Research, CRM, Leadership, Management, Offshoring, Process Improvement, Risk Management, Sla, Team Management, Call Centers, Outsourcing, Business Process..., SLA
Education
Indian Institute of Management, Ahmedabad
Driving Leadership Excellence at “IIM Ahemdabad
ITIL
ITIL, IT Service Management and Service Delivery
Online
PMP
Modern School 1995 — 1997
senior secondary
iGATE Global Solutions February 2012 - Present
Metlife Global Operations Support Pvt. Ltd. August 2008 - March 2012
247 Customer December 2007 - August 2008
Aviva Global Services April 2006 - December 2007
Vanguard Info Solutions March 2004 - June 2006
HyperQuality 2004 - 2004
EXL Service 2001 - 2002
Skills
ISO 27001, Negotiation, Service Delivery, Vendor Management, BPO, Project Portfolio..., Requirements Gathering, Transition Management, Market Research, CRM, Leadership, Management, Offshoring, Process Improvement, Risk Management, Sla, Team Management, Call Centers, Outsourcing, Business Process..., SLA
Education
Indian Institute of Management, Ahmedabad
Driving Leadership Excellence at “IIM Ahemdabad
ITIL
ITIL, IT Service Management and Service Delivery
Online
PMP
Modern School 1995 — 1997
senior secondary
Collins Ferdinand Mony Collins Ferdinand Mony's 24/7 Customer Experience February 2007 - July 2007
Job Information Technology Manager at 22nd Century Media, LLC
Industry Newspapers
Experience
22nd Century Media LLC October 2011 - Present
American Hospital Association June 2011 - August 2011
Nexgen Wireless, Inc. February 2011 - June 2011
DePaul University May 2008 - February 2011
24/7 Customer February 2007 - July 2007
Skills
Databases, HTML, SQL, MySQL, System Administration, PHP, Linux, JavaScript, Web Development, CSS, Drupal, Apache, C#, Database Design, Programming, Java, OS X, WordPress
Education
DePaul University 2008 — 2010
Master of Science, Computer Graphics and Motion Technology
College of Engineering Guindy 2002 — 2006
Bachelor of Engineering, Electronics and Telecommunications Engineering
22nd Century Media LLC October 2011 - Present
American Hospital Association June 2011 - August 2011
Nexgen Wireless, Inc. February 2011 - June 2011
DePaul University May 2008 - February 2011
24/7 Customer February 2007 - July 2007
Skills
Databases, HTML, SQL, MySQL, System Administration, PHP, Linux, JavaScript, Web Development, CSS, Drupal, Apache, C#, Database Design, Programming, Java, OS X, WordPress
Education
DePaul University 2008 — 2010
Master of Science, Computer Graphics and Motion Technology
College of Engineering Guindy 2002 — 2006
Bachelor of Engineering, Electronics and Telecommunications Engineering
Heidi Solomon Heidi Solomon's 24/7 Customer Experience 2004 - 2005
Job Sales Director at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Stream Global Services February 2005 - Present
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Education
California State University-Northridge 1978 — 1982
Stream Global Services February 2005 - Present
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Education
California State University-Northridge 1978 — 1982
Lee Eric Newton Lee Eric Newton's 24/7 Customer Experience 2002 - 2007
Job China Business Specialist
Industry International Trade and Development
Experience
China Business Consulting December 1989 - Present
24/7 Customer, Inc December 2002 - September 2007
24/7 Customer 2002 - 2007
RCN 1995 - 1996
The Garden Hotel - Lee Garden Ltd March 1990 - January 1993
Skills
Customer Service, Leadership, Business Process, Customer Retention, Call Center, Call Centers, Customer Satisfaction, Budgets, CRM, Online Advertising, Project Management, Strategy, Team Management, Management, Business Development, Market Research
Education
Beijing International Studies University 1989 — 1991
MA
Boston University 1985 — 1989
BA
Princeton High School 1979 — 1982
Graduate
China Business Consulting December 1989 - Present
24/7 Customer, Inc December 2002 - September 2007
24/7 Customer 2002 - 2007
RCN 1995 - 1996
The Garden Hotel - Lee Garden Ltd March 1990 - January 1993
Skills
Customer Service, Leadership, Business Process, Customer Retention, Call Center, Call Centers, Customer Satisfaction, Budgets, CRM, Online Advertising, Project Management, Strategy, Team Management, Management, Business Development, Market Research
Education
Beijing International Studies University 1989 — 1991
MA
Boston University 1985 — 1989
BA
Princeton High School 1979 — 1982
Graduate
Juan Pablo Mirón Juan Pablo Mirón's 24/7 Customer Experience December 2008 - June 2010
Job Administrative Support Coordinator at Tigo Guatemala
Industry Telecommunications
Experience
Tigo Guatemala February 2011 - Present
247 Customer December 2008 - June 2010
APL Logistics January 2008 - November 2008
Skills
Quality Control, Risk Management, Revenue Assurance, Process Management, Innovation, Communication, Customer Service..., Customer Service..., Telecommunications...
Education
Universidad Galileo
Master's Degree, Re Ingeniería y Tecnología de Aseguramiento, Ingeniero Industrial
Tigo Guatemala February 2011 - Present
247 Customer December 2008 - June 2010
APL Logistics January 2008 - November 2008
Skills
Quality Control, Risk Management, Revenue Assurance, Process Management, Innovation, Communication, Customer Service..., Customer Service..., Telecommunications...
Education
Universidad Galileo
Master's Degree, Re Ingeniería y Tecnología de Aseguramiento, Ingeniero Industrial
Minal Bhargava's 24/7 Customer Experience March 2004 - July 2005
Job B2B & B2C Digital Release Manager
Industry Retail
Experience
Lowe's Companies, Inc. July 2015 - Present
Lowe's Home Improvement February 2014 - Present
Lowe's Home Improvement December 2011 - Present
Rosetta August 2010 - December 2011
Progressive Insurance February 2010 - May 2010
Cleveland State University August 2008 - December 2009
Monster.com India Pvt Ltd (Monster Gulf) February 2006 - June 2007
Ivy Comptech July 2005 - January 2006
24/7 Customer March 2004 - July 2005
Skills
Agile Methodologies, E-commerce, Business Analysis, B2B, Product Management, SDLC, Mobile Devices, Business Process, B2B Punchout, Multi-channel Retail, IBM Websphere Commerce, Project Management, Digital Strategy, Continuous Improvement, User Experience, Web Applications, SEO, Mobile Applications, Multi-Channel Commerce, Mobile Commerce, Product Development, Use Case Analysis, Release Management, 3rd Party Software..., Analytics, Online Retail, Management, Integration, Strategy
Education
Cleveland State University 2008 — 2009
Masters
International Institute of Information Technology (IIIT) 2007 — 2008
Masters
Osmania University 2004 — 2007
BSC - Computers
Bharatiya Vidya Bhavan Public School 1991 — 2001
Lowe's Companies, Inc. July 2015 - Present
Lowe's Home Improvement February 2014 - Present
Lowe's Home Improvement December 2011 - Present
Rosetta August 2010 - December 2011
Progressive Insurance February 2010 - May 2010
Cleveland State University August 2008 - December 2009
Monster.com India Pvt Ltd (Monster Gulf) February 2006 - June 2007
Ivy Comptech July 2005 - January 2006
24/7 Customer March 2004 - July 2005
Skills
Agile Methodologies, E-commerce, Business Analysis, B2B, Product Management, SDLC, Mobile Devices, Business Process, B2B Punchout, Multi-channel Retail, IBM Websphere Commerce, Project Management, Digital Strategy, Continuous Improvement, User Experience, Web Applications, SEO, Mobile Applications, Multi-Channel Commerce, Mobile Commerce, Product Development, Use Case Analysis, Release Management, 3rd Party Software..., Analytics, Online Retail, Management, Integration, Strategy
Education
Cleveland State University 2008 — 2009
Masters
International Institute of Information Technology (IIIT) 2007 — 2008
Masters
Osmania University 2004 — 2007
BSC - Computers
Bharatiya Vidya Bhavan Public School 1991 — 2001
Ipshita Ghosh's 24/7 Customer Experience 2004 - 2005
Job Marketing & Customer Service Professional
Industry Marketing and Advertising
Experience
American Cancer Society February 2012 - March 2013
Orion Communications 2011 - 2011
Fairfest Media Limited 2010 - 2011
Fairfest Media Limited 2008 - 2009
24/7 Customer 2004 - 2005
Skills
Business Development, Marketing Communications, Trade Shows, Client Liaison, Account Management, Event Planning, Event Management, International Marketing, Superior Client Service, B2B Marketing, Business Networking, Public Relations, Hospitality, Tourism, Online Marketing, Social Media Marketing
Education
College of San Mateo 2012 — 2014
Associate's Degree, Business Management, Marketing Management
Bangalore University 2000 — 2003
Bachelor of Science (BSc), Computer Science
American Cancer Society February 2012 - March 2013
Orion Communications 2011 - 2011
Fairfest Media Limited 2010 - 2011
Fairfest Media Limited 2008 - 2009
24/7 Customer 2004 - 2005
Skills
Business Development, Marketing Communications, Trade Shows, Client Liaison, Account Management, Event Planning, Event Management, International Marketing, Superior Client Service, B2B Marketing, Business Networking, Public Relations, Hospitality, Tourism, Online Marketing, Social Media Marketing
Education
College of San Mateo 2012 — 2014
Associate's Degree, Business Management, Marketing Management
Bangalore University 2000 — 2003
Bachelor of Science (BSc), Computer Science
Kailash Rao's 24/7 Customer Experience 2000 - 2002
Job Head Of Program Operations at [24]7 Inc
Industry Consumer Services
Experience
[24]7 Inc December 2011 - Present
ING Life September 2010 - July 2012
ING April 2007 - December 2010
Intelenet Global Services October 2004 - March 2007
Dell October 2003 - July 2004
Mphasis April 2002 - September 2003
24/7 Customer 2000 - 2002
Skills
Service Delivery, BPO, Process Improvement, Six Sigma, CRM, Management, Operations Management, Coaching, Training, Cross-functional Team..., Team Management, Project Management, Project Planning, PMO, Call Centers, Operational Excellence, Outsourcing, Vendor Management, Quality Management, Leadership, Business Process..., Performance Management, Business Process...
Education
Alliance Francaise de Bangalore 2002 — 2004
1st Level, French
Bangalore University 1997 — 1999
B.Com, Commerce, Business Economics, Statistics, Accouting
[24]7 Inc December 2011 - Present
ING Life September 2010 - July 2012
ING April 2007 - December 2010
Intelenet Global Services October 2004 - March 2007
Dell October 2003 - July 2004
Mphasis April 2002 - September 2003
24/7 Customer 2000 - 2002
Skills
Service Delivery, BPO, Process Improvement, Six Sigma, CRM, Management, Operations Management, Coaching, Training, Cross-functional Team..., Team Management, Project Management, Project Planning, PMO, Call Centers, Operational Excellence, Outsourcing, Vendor Management, Quality Management, Leadership, Business Process..., Performance Management, Business Process...
Education
Alliance Francaise de Bangalore 2002 — 2004
1st Level, French
Bangalore University 1997 — 1999
B.Com, Commerce, Business Economics, Statistics, Accouting
Helen Guerrero Helen Guerrero's 24/7 Customer Experience May 2009 - November 2009
Job English Teacher, entrepreneur and proud mom
Industry Education Management
Experience
Colegio Capouilliez January 2011 - Present
Prialto Personal Outsourcing November 2009 - January 2011
24/7 Customer May 2009 - November 2009
Colegio Capouilliez January 2007 - April 2009
LDS Church July 2003 - November 2006
Skills
Call Center, Customer Service, Teaching, Training, Microsoft Office, Microsoft Excel, Outsourcing
Education
Universidad Galileo 2006 — 2009
Diplomado, Psicopedagogía
Colegio Sagrado Corazon 1994 — 1996
Teacher, Early Education
Colegio Capouilliez January 2011 - Present
Prialto Personal Outsourcing November 2009 - January 2011
24/7 Customer May 2009 - November 2009
Colegio Capouilliez January 2007 - April 2009
LDS Church July 2003 - November 2006
Skills
Call Center, Customer Service, Teaching, Training, Microsoft Office, Microsoft Excel, Outsourcing
Education
Universidad Galileo 2006 — 2009
Diplomado, Psicopedagogía
Colegio Sagrado Corazon 1994 — 1996
Teacher, Early Education
Heidi Solomon-Orlick Heidi Solomon-Orlick's 24/7 Customer Experience 2004 - 2005
Job Experienced BPO Executive
Industry Outsourcing/Offshoring
Experience
Xerox Services December 2011 - Present
Mojo-Fashions, LLC March 2013 - Present
ATELKA September 2010 - December 2011
Stream Global Services February 2005 - September 2010
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Skills
Global Client Management, Solution Selling, New Business Development, Contract Negotiation, Revenue Growth..., Business Relationship..., Sales Management, Solution Development, Marketing Communications, Marketing Strategy, CRM, Selling, Information Technology, Call Center, BPO, Contact Centers, Sales, Management, Strategy, Business Strategy, Leadership, Sales Process, Strategic Planning, Customer Experience, Team Management, Customer Retention, Telemarketing, SaaS, Business Development, Process Improvement, Customer Satisfaction, Business Planning, Lead Generation, Business Process..., Executive Management, Operations Management, Workforce Management, Program Management, Team Leadership, Strategic Partnerships, P&L Management, Cross-functional Team..., Mergers & Acquisitions, Account Management, Networking, Training, Performance Management, Salesforce.com, Start-ups, Wireless
Education
California State University-Northridge 1979 — 1982
BA, Journalism and Speech Communications
Xerox Services December 2011 - Present
Mojo-Fashions, LLC March 2013 - Present
ATELKA September 2010 - December 2011
Stream Global Services February 2005 - September 2010
24/7 Customer 2004 - 2005
Telerx 2001 - 2004
Convergys 1995 - 2001
TeleTech 1990 - 1993
Skills
Global Client Management, Solution Selling, New Business Development, Contract Negotiation, Revenue Growth..., Business Relationship..., Sales Management, Solution Development, Marketing Communications, Marketing Strategy, CRM, Selling, Information Technology, Call Center, BPO, Contact Centers, Sales, Management, Strategy, Business Strategy, Leadership, Sales Process, Strategic Planning, Customer Experience, Team Management, Customer Retention, Telemarketing, SaaS, Business Development, Process Improvement, Customer Satisfaction, Business Planning, Lead Generation, Business Process..., Executive Management, Operations Management, Workforce Management, Program Management, Team Leadership, Strategic Partnerships, P&L Management, Cross-functional Team..., Mergers & Acquisitions, Account Management, Networking, Training, Performance Management, Salesforce.com, Start-ups, Wireless
Education
California State University-Northridge 1979 — 1982
BA, Journalism and Speech Communications
Ganesh Damodharan Ganesh Damodharan's 24/7 Customer Experience March 2003 - February 2004
Job Vice President at Citi
Industry Computer Software
Experience
Citi October 2014 - Present
Citi April 2011 - Present
L&T Infotech June 2009 - April 2011
Vangard Voice Systems November 2006 - June 2009
Saytam Computers September 2005 - October 2006
Wipro Technologies February 2004 - August 2005
24/7 Customer March 2003 - February 2004
Login Systems June 1997 - February 2003
Skills
SDLC, Requirements Analysis, Solution Architecture, Agile Methodologies, SOA, Software Project..., Pre-sales, Global Delivery, .NET, Microsoft SQL Server, WCF, Web Services
Education
University of Madras 1998 — 2001
MCA, Computer Applications
Shri Nehru Maha Vidhayalaya College of Arts & Science 1994 — 1997
Bachelor of Science, Computer Science
Citi October 2014 - Present
Citi April 2011 - Present
L&T Infotech June 2009 - April 2011
Vangard Voice Systems November 2006 - June 2009
Saytam Computers September 2005 - October 2006
Wipro Technologies February 2004 - August 2005
24/7 Customer March 2003 - February 2004
Login Systems June 1997 - February 2003
Skills
SDLC, Requirements Analysis, Solution Architecture, Agile Methodologies, SOA, Software Project..., Pre-sales, Global Delivery, .NET, Microsoft SQL Server, WCF, Web Services
Education
University of Madras 1998 — 2001
MCA, Computer Applications
Shri Nehru Maha Vidhayalaya College of Arts & Science 1994 — 1997
Bachelor of Science, Computer Science
Palden Sangpo's 24/7 Customer Experience January 2004 - May 2004
Job Youth Development Work
Industry Civic & Social Organization
Experience
Social Action Movement November 2011 - Present
YES Tibetan Career Centre February 2014 - August 2014
Tibetan Career Centre August 2012 - August 2013
Tibetan Community Italy January 2010 - December 2012
Academia delle Scienze Educative e Riabilitative March 2008 - July 2009
Alberghini Charitable trust April 2002 - July 2004
24/7 Customer January 2004 - May 2004
Gulladhalla Youth Association April 2002 - February 2003
Skills
Social Services, Career Counseling, Youth Leadership, Youth Development, Youth Mentoring, Public Relations
Education
Sacred Heart College 2001 — 2002
Master in Social Work, Youth Development
Madras Christian College 2000 — 2001
Post-Graduate Diploma in Journalism and Mass Communication, Journalism and Mass Communication, A
Madras Christian College 1996 — 1999
Bachelor’s Degree, English
Social Action Movement November 2011 - Present
YES Tibetan Career Centre February 2014 - August 2014
Tibetan Career Centre August 2012 - August 2013
Tibetan Community Italy January 2010 - December 2012
Academia delle Scienze Educative e Riabilitative March 2008 - July 2009
Alberghini Charitable trust April 2002 - July 2004
24/7 Customer January 2004 - May 2004
Gulladhalla Youth Association April 2002 - February 2003
Skills
Social Services, Career Counseling, Youth Leadership, Youth Development, Youth Mentoring, Public Relations
Education
Sacred Heart College 2001 — 2002
Master in Social Work, Youth Development
Madras Christian College 2000 — 2001
Post-Graduate Diploma in Journalism and Mass Communication, Journalism and Mass Communication, A
Madras Christian College 1996 — 1999
Bachelor’s Degree, English
Rajiv Mondal Rajiv Mondal's 24/7 Customer Experience September 2011 - September 2013
Job Business Development Specialist at Advantage One Tax Consulting
Industry Financial Services
Experience
Advantage One Tax Consulting October 2013 - Present
24/7 Customer September 2011 - September 2013
Iksha IT Solutions Pvt Ltd January 2009 - February 2011
Skills
Business Development, Customer Service, Team Management, Business Analysis, Sales, Tax, CRM, Cold Calling, Sourcing, Talent Acquisition, Payroll, BPO, Financial Analysis, Management, Personal Tax Planning, Microsoft Excel, Tax Preparation, Accounting, Team Leadership, Technical Recruiting, International Tax, Vendor Management, Lead Generation, Marketing Strategy, R&D Planning
Education
Osmania University 2005 — 2008
Graduation, B.Com Computers
Narayana Junior College 2003 — 2005
CEC, MPC
St. Theresa's High School 1992 — 2003
Advantage One Tax Consulting October 2013 - Present
24/7 Customer September 2011 - September 2013
Iksha IT Solutions Pvt Ltd January 2009 - February 2011
Skills
Business Development, Customer Service, Team Management, Business Analysis, Sales, Tax, CRM, Cold Calling, Sourcing, Talent Acquisition, Payroll, BPO, Financial Analysis, Management, Personal Tax Planning, Microsoft Excel, Tax Preparation, Accounting, Team Leadership, Technical Recruiting, International Tax, Vendor Management, Lead Generation, Marketing Strategy, R&D Planning
Education
Osmania University 2005 — 2008
Graduation, B.Com Computers
Narayana Junior College 2003 — 2005
CEC, MPC
St. Theresa's High School 1992 — 2003
Deepesh Kumar's 24/7 Customer Experience 2004 - 2006
Job Sr.Quality Analyst Bank of America
Industry Information Technology and Services
Experience
Tata Consultancy Services November 2014 - June 2015
Bank of America March 2013 - May 2014
Bank of America April 2012 - March 2013
Bank of America March 2011 - April 2012
KAVI Software, Inc. October 2010 - March 2011
American Income Life January 2009 - October 2010
Softpath System LLC June 2008 - November 2008
American Income Life Insurance Company December 2007 - May 2008
JP Morgan Chase March 2007 - September 2007
24/7 Customer 2004 - 2006
Skills
Management, Leadership, Talent Acquisition, Vendor Management, Test Management, Test Planning, Team Building, Quality Assurance, Risk Management, Strategy, SharePoint, Quality Center, Testing, Recruiting, Software Documentation, CRM, Human Resources, Business Development, SDLC, Requirements Analysis, Oracle, Banking, Business Analysis, Start-ups, Team Management, HP Quality Center
Education
University of Calicut 1997 — 2000
Bachelor of Commerce (B.Com.), Business Management, Accounts, and Cooperative Societies.
Aptech Computer Education 1997 — 1999
Diploma, HDSE (Higher Diploma in Software Engineering)
Kendriya Vidyalaya 1985 — 1997
Higher Secondary School, Physics Chemistry and Biology
Tata Consultancy Services November 2014 - June 2015
Bank of America March 2013 - May 2014
Bank of America April 2012 - March 2013
Bank of America March 2011 - April 2012
KAVI Software, Inc. October 2010 - March 2011
American Income Life January 2009 - October 2010
Softpath System LLC June 2008 - November 2008
American Income Life Insurance Company December 2007 - May 2008
JP Morgan Chase March 2007 - September 2007
24/7 Customer 2004 - 2006
Skills
Management, Leadership, Talent Acquisition, Vendor Management, Test Management, Test Planning, Team Building, Quality Assurance, Risk Management, Strategy, SharePoint, Quality Center, Testing, Recruiting, Software Documentation, CRM, Human Resources, Business Development, SDLC, Requirements Analysis, Oracle, Banking, Business Analysis, Start-ups, Team Management, HP Quality Center
Education
University of Calicut 1997 — 2000
Bachelor of Commerce (B.Com.), Business Management, Accounts, and Cooperative Societies.
Aptech Computer Education 1997 — 1999
Diploma, HDSE (Higher Diploma in Software Engineering)
Kendriya Vidyalaya 1985 — 1997
Higher Secondary School, Physics Chemistry and Biology
Carlos Barrera Guzman Carlos Barrera Guzman's 24/7 Customer Experience March 2008 - February 2011
Job Jefe de R&S RRHH Grupo Almo en Grupo Almo
Industry Human Resources
Experience
Grupo Almo September 2014 - Present
Grupo Almo September 2014 - Present
INCOLN SOFTWARE PVT LTD June 2013 - Present
Xerox 2010 - 2013
24/7 Customer March 2008 - February 2011
Xgate January 2005 - March 2008
Skills
Performance Management, Recruiting, Talent Acquisition, Talent Management, Human Resources, Employee Relations, BPO, Training, Personnel Management, HRIS, Vendor Management, Workforce Planning, RYC RYS, ISO 9001, ISO 27001, Sales
Education
International Bussines School ESI 2015 — 2017
Master of Business Administration (M.B.A.), Gestión de recursos humanos/Administración de personal, general
ICCH 2009 — 2011
Licentiate degree, Industrial and Organizational Psychology, Graduate
UFM Guatemala 2004 — 2006
3 Año, Relaciones Internacionales
Grupo Almo September 2014 - Present
Grupo Almo September 2014 - Present
INCOLN SOFTWARE PVT LTD June 2013 - Present
Xerox 2010 - 2013
24/7 Customer March 2008 - February 2011
Xgate January 2005 - March 2008
Skills
Performance Management, Recruiting, Talent Acquisition, Talent Management, Human Resources, Employee Relations, BPO, Training, Personnel Management, HRIS, Vendor Management, Workforce Planning, RYC RYS, ISO 9001, ISO 27001, Sales
Education
International Bussines School ESI 2015 — 2017
Master of Business Administration (M.B.A.), Gestión de recursos humanos/Administración de personal, general
ICCH 2009 — 2011
Licentiate degree, Industrial and Organizational Psychology, Graduate
UFM Guatemala 2004 — 2006
3 Año, Relaciones Internacionales
Lenny Steinline Lenny Steinline's 24/7 Customer Experience January 2009 - January 2012
Job Construction / Facilities Project Manager
Industry Construction
Experience
LSP LLC May 2012 - Present
Grace Street & Company May 1990 - Present
24/7 Customer January 2009 - January 2012
Villeroy & Boch January 1996 - February 2009
Skills
Subcontracting, Project Planning, Transportation, Project Management, Budgets, Management, Account Management, Business Development, Coaching, Construction, Contract Management, Contract Negotiation, Customer Service, Event Management, Leadership, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Office, Negotiation, Process Scheduler, Product Marketing, Public Speaking, Purchasing, Retail, Sales, Sales Management, Social Media, Strategic Planning, Team Building
Education
Bucks County Community College 2011 — 2011
continuing education, Project Stratagies & Planning 1
Virginia Commonwealth University 1985 — 1989
BFA
LSP LLC May 2012 - Present
Grace Street & Company May 1990 - Present
24/7 Customer January 2009 - January 2012
Villeroy & Boch January 1996 - February 2009
Skills
Subcontracting, Project Planning, Transportation, Project Management, Budgets, Management, Account Management, Business Development, Coaching, Construction, Contract Management, Contract Negotiation, Customer Service, Event Management, Leadership, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Office, Negotiation, Process Scheduler, Product Marketing, Public Speaking, Purchasing, Retail, Sales, Sales Management, Social Media, Strategic Planning, Team Building
Education
Bucks County Community College 2011 — 2011
continuing education, Project Stratagies & Planning 1
Virginia Commonwealth University 1985 — 1989
BFA
Silvia Ovando Silvia Ovando's 24/7 Customer Experience January 2009 - December 2011
Job Asesora de Reclutamiento en Professional Staff
Industry Human Resources
Experience
Professional Staff September 2014 - Present
OHIR February 2013 - August 2014
Recurso Estrategico January 2012 - January 2014
24/7 Customer January 2009 - December 2011
Skills
Recruiting, Talent Acquisition, Human Resources, Talent Management, Technical Recruiting, Employee Relations, Performance Management, Employee Engagement, HR Consulting, HR Policies, Personnel Management, Screening, Executive Search, Interviews, Succession Planning, Contract Recruitment, Gestión del rendimiento..., Recursos humanos, Adquisición de talento, Gestión del talento..., Entrevistas, Selección de personal, Compromiso organizativo
Education
Universidad Mariano Gálvez 2003 — 2009
Licenciada, Psicología clínica
Professional Staff September 2014 - Present
OHIR February 2013 - August 2014
Recurso Estrategico January 2012 - January 2014
24/7 Customer January 2009 - December 2011
Skills
Recruiting, Talent Acquisition, Human Resources, Talent Management, Technical Recruiting, Employee Relations, Performance Management, Employee Engagement, HR Consulting, HR Policies, Personnel Management, Screening, Executive Search, Interviews, Succession Planning, Contract Recruitment, Gestión del rendimiento..., Recursos humanos, Adquisición de talento, Gestión del talento..., Entrevistas, Selección de personal, Compromiso organizativo
Education
Universidad Mariano Gálvez 2003 — 2009
Licenciada, Psicología clínica
Talitha Ekama, BCTMB, CMTPT, ANMT, LMT, CMT Talitha Ekama, BCTMB, CMTPT, ANMT, LMT, CMT's 24/7 Customer Experience January 2008 - March 2013
Job Advanced Neuromuscular Therapist & Health Educator at Ekama Therapeutics
Industry Health, Wellness and Fitness
Experience
Ekama Therapeutics February 2013 - Present
Santa Cruz CORE Fitness + Rehab September 2012 - May 2014
Ballet San Jose December 2012 - April 2014
Preston Wynne May 2013 - December 2013
24/7 Customer January 2008 - March 2013
24/7 Customer September 2007 - December 2007
US Army November 1999 - November 2007
Skills
Customer Service, Neuromuscular Therapy, Trigger Point Therapy, Fascial Therapy, Rehabilitation, Medical Massage, Chronic Pain Management, Lymphatic, Therapeutic Massage, Pain Management, Swedish, Deep Tissue Massage, Zen Shiatsu, Reflexology, Aromatherapy, Healing, Wellness, Bodywork, Fitness, Nutrition, Research, Teaching, Training, American Sign Language, Leadership, Team Leadership, Team Building, Management, Time Management, Event Management, Project Planning, Budgets, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Marketing, Troubleshooting, Change Management, Call Centers, Software Documentation
Education
Kent State University 1999 — 2016
Bachelor of Science (BSc)
National Holistic Institute 2013 — 2013
Advanced Neuromuscular Massage Therapist & Health Educator
National Holistic Institute 2012 — 2013
Massage Therapist & Health Educator
San Jose City College 2008 — 2011
Ekama Therapeutics February 2013 - Present
Santa Cruz CORE Fitness + Rehab September 2012 - May 2014
Ballet San Jose December 2012 - April 2014
Preston Wynne May 2013 - December 2013
24/7 Customer January 2008 - March 2013
24/7 Customer September 2007 - December 2007
US Army November 1999 - November 2007
Skills
Customer Service, Neuromuscular Therapy, Trigger Point Therapy, Fascial Therapy, Rehabilitation, Medical Massage, Chronic Pain Management, Lymphatic, Therapeutic Massage, Pain Management, Swedish, Deep Tissue Massage, Zen Shiatsu, Reflexology, Aromatherapy, Healing, Wellness, Bodywork, Fitness, Nutrition, Research, Teaching, Training, American Sign Language, Leadership, Team Leadership, Team Building, Management, Time Management, Event Management, Project Planning, Budgets, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Marketing, Troubleshooting, Change Management, Call Centers, Software Documentation
Education
Kent State University 1999 — 2016
Bachelor of Science (BSc)
National Holistic Institute 2013 — 2013
Advanced Neuromuscular Massage Therapist & Health Educator
National Holistic Institute 2012 — 2013
Massage Therapist & Health Educator
San Jose City College 2008 — 2011
Renato Gálvez Renato Gálvez's 24/7 Customer Experience April 2009 - January 2011
Job Software QA at Katch
Industry Information Technology and Services
Experience
Katch LLC February 2015 - Present
ACS, a Xerox Company March 2011 - February 2015
24/7 Customer April 2009 - January 2011
24/7 Customer November 2008 - March 2009
Skills
Microsoft SQL Server, Requirements Analysis, SDLC, Software Documentation, Visio, SQL, Software Quality..., User Acceptance Testing, Test Planning, Databases, Testing, Systems Analysis, Quality Assurance, Software Project..., ITIL, XML, Software Development, C#
Education
Universidad Mariano Gálvez 2011 — 2017
Engineer's degree, Computer systems
Kinal 2003 — 2006
Bachelor of Science (B.S.)
Katch LLC February 2015 - Present
ACS, a Xerox Company March 2011 - February 2015
24/7 Customer April 2009 - January 2011
24/7 Customer November 2008 - March 2009
Skills
Microsoft SQL Server, Requirements Analysis, SDLC, Software Documentation, Visio, SQL, Software Quality..., User Acceptance Testing, Test Planning, Databases, Testing, Systems Analysis, Quality Assurance, Software Project..., ITIL, XML, Software Development, C#
Education
Universidad Mariano Gálvez 2011 — 2017
Engineer's degree, Computer systems
Kinal 2003 — 2006
Bachelor of Science (B.S.)
Charles Duke Charles Duke's 24/7 Customer Experience June 2009 - March 2011
Job Sharepoint/Salesforce Administrator at Catholic Relief Services
Industry Nonprofit Organization Management
Experience
Catholic Relief Services October 2014 - Present
Catholic Relief Services February 2013 - Present
Catholic Relief Services March 2011 - August 2013
24/7 Customer June 2009 - March 2011
Skills
SharePoint, Windows, Network Administration, Service Desk, Remote User Support, HTML, CSS, Desktop Application..., Salesforce.com..., Technical Support, Research, International..., System Administration, Networking, Project Management, Microsoft Office, Strategic Planning, Nonprofits, Program Management, Troubleshooting, Capacity Building
Education
Universidad Galileo 2012 — 2016
Bachelor of Science (B.S.), Management Information Systems, General
Lehnsen
Catholic Relief Services October 2014 - Present
Catholic Relief Services February 2013 - Present
Catholic Relief Services March 2011 - August 2013
24/7 Customer June 2009 - March 2011
Skills
SharePoint, Windows, Network Administration, Service Desk, Remote User Support, HTML, CSS, Desktop Application..., Salesforce.com..., Technical Support, Research, International..., System Administration, Networking, Project Management, Microsoft Office, Strategic Planning, Nonprofits, Program Management, Troubleshooting, Capacity Building
Education
Universidad Galileo 2012 — 2016
Bachelor of Science (B.S.), Management Information Systems, General
Lehnsen
Allan Solis Allan Solis's 24/7 Customer Experience July 2011 - February 2014
Job Senior Manager Global Information Systems & IT en [24]7
Industry Information Technology and Services
Experience
[24]7 October 2014 - Present
[24]7 March 2014 - September 2014
24/7 Customer July 2011 - February 2014
European Union August 2011 - January 2012
24/7 Customer July 2010 - June 2011
24/7 Customer October 2009 - June 2010
Isertec December 2006 - August 2007
Skills
MySQL, Project Management, Software Design, Business Intelligence, ASP.NET MVC, PHP, PostgreSQL, Microsoft SQL Server, MySQL Cluster, NoSQL, Big data, Inteligencia empresarial, Pentaho, Data Analysis, Business Process..., RedHat, CentOS, Debian, DBMS, Cisco Routers, .NET, HTML, Laravel, JavaScript, JDeveloper, Java Enterprise Edition, jQuery, Android Development, iOS development, Java, Liferay, Drupal, Backhaul, IPS, ERP, CRM, Subversion, Call Center Development, SCRUM, Call Center Architecture, Citrix, VMware ESX, Certificación ITIL, Objetivos de control..., Java EE, Gestión de relaciones..., Gestión de proyectos
Education
Universidad de San Carlos de Guatemala 2002 — 2011
Ingeniero en Ciencias y Sistemas, Sistemas
Colegio Los Arcos 1988 — 2001
Bachelor's degree, Science\
[24]7 October 2014 - Present
[24]7 March 2014 - September 2014
24/7 Customer July 2011 - February 2014
European Union August 2011 - January 2012
24/7 Customer July 2010 - June 2011
24/7 Customer October 2009 - June 2010
Isertec December 2006 - August 2007
Skills
MySQL, Project Management, Software Design, Business Intelligence, ASP.NET MVC, PHP, PostgreSQL, Microsoft SQL Server, MySQL Cluster, NoSQL, Big data, Inteligencia empresarial, Pentaho, Data Analysis, Business Process..., RedHat, CentOS, Debian, DBMS, Cisco Routers, .NET, HTML, Laravel, JavaScript, JDeveloper, Java Enterprise Edition, jQuery, Android Development, iOS development, Java, Liferay, Drupal, Backhaul, IPS, ERP, CRM, Subversion, Call Center Development, SCRUM, Call Center Architecture, Citrix, VMware ESX, Certificación ITIL, Objetivos de control..., Java EE, Gestión de relaciones..., Gestión de proyectos
Education
Universidad de San Carlos de Guatemala 2002 — 2011
Ingeniero en Ciencias y Sistemas, Sistemas
Colegio Los Arcos 1988 — 2001
Bachelor's degree, Science\
Juan Carlos Lopez Giron's 24/7 Customer Experience September 2007 - October 2009
Job Data Maestra SAP at Municipalidad de Guatemala
Industry Banking
Experience
Municipalidad de Guatemala August 2010 - Present
Municipalidad de Guatemala August 2010 - March 2012
24/7 Customer September 2007 - October 2009
Transactel October 2005 - August 2007
Consultor 1999 - 2004
Banco Agricola Mercantil 1995 - 1997
Emporium 1993 - 1995
Skills
Call Center, Analysis, BPO, Call Centers, Management, Software Development, Business Analysis, Change Management, Process Improvement, Team Leadership, SAP, Public Speaking, Program Management, Project Management
Education
IGA 1993 — 1996
English, Advanced
Universidad Francisco Marroquín 1991 — 1995
Programador, Computer Science
Instituto America Latina 1989 — 1990
Bachiller en Ciencias y Letras
Municipalidad de Guatemala August 2010 - Present
Municipalidad de Guatemala August 2010 - March 2012
24/7 Customer September 2007 - October 2009
Transactel October 2005 - August 2007
Consultor 1999 - 2004
Banco Agricola Mercantil 1995 - 1997
Emporium 1993 - 1995
Skills
Call Center, Analysis, BPO, Call Centers, Management, Software Development, Business Analysis, Change Management, Process Improvement, Team Leadership, SAP, Public Speaking, Program Management, Project Management
Education
IGA 1993 — 1996
English, Advanced
Universidad Francisco Marroquín 1991 — 1995
Programador, Computer Science
Instituto America Latina 1989 — 1990
Bachiller en Ciencias y Letras
Balkrishna Prabhu's 24/7 Customer Experience September 2003 - July 2004
Job Program Manager at IBM
Industry Information Technology and Services
Experience
IBM March 2010 - Present
IBM August 2009 - March 2010
IBM August 2004 - July 2009
24/7 Customer September 2003 - July 2004
RNA Builders June 1997 - July 1999
Skills
ITIL, IT Service Management, IT Strategy & Governance, Operations Management, IT Strategy, Service Delivery, Incident Management, Service Management, Configuration Management, Asset Management, Compliance Management, Change Management, Capacity Management, Performance Management, Integration, Outsourcing, Vendor Management, Project Delivery, PMO, Governance, Program Management, PMP, Service Transition, Service Operation, Service Design, ITIL Service Strategy, Continuous Service..., Continuous Improvement, IT Operations, Cloud Computing, Global Delivery, Data Center, Storage, IT Outsourcing, Servers, Management, System Deployment, Sla, Unix, VMware, Solution Architecture, Cloud Computing IaaS, SLA
Education
Lamar University 1999 — 2003
Masters, Computer Science
Karnatak University 1993 — 1997
BE, Engineering
Manovikas High School 1980 — 1989
IBM March 2010 - Present
IBM August 2009 - March 2010
IBM August 2004 - July 2009
24/7 Customer September 2003 - July 2004
RNA Builders June 1997 - July 1999
Skills
ITIL, IT Service Management, IT Strategy & Governance, Operations Management, IT Strategy, Service Delivery, Incident Management, Service Management, Configuration Management, Asset Management, Compliance Management, Change Management, Capacity Management, Performance Management, Integration, Outsourcing, Vendor Management, Project Delivery, PMO, Governance, Program Management, PMP, Service Transition, Service Operation, Service Design, ITIL Service Strategy, Continuous Service..., Continuous Improvement, IT Operations, Cloud Computing, Global Delivery, Data Center, Storage, IT Outsourcing, Servers, Management, System Deployment, Sla, Unix, VMware, Solution Architecture, Cloud Computing IaaS, SLA
Education
Lamar University 1999 — 2003
Masters, Computer Science
Karnatak University 1993 — 1997
BE, Engineering
Manovikas High School 1980 — 1989
Damayanthi (Dee) Sabapathy Damayanthi (Dee) Sabapathy's 24/7 Customer Experience March 2006 - January 2007
Job IT Analyst at PointCore Network Services, LLC
Industry Information Technology and Services
Experience
Pointcore LLC @OSF HealthCare August 2014 - Present
Caterpillar Inc. August 2011 - August 2014
Thomson Reuters January 2007 - July 2007
247 Customer March 2006 - January 2007
Network Admin for BAS-Corp November 2004 - November 2005
Cisco Systems @ Infosys July 2002 - October 2004
Skills
Team Management, Cisco Technologies, Network Administration, CCNA, Network Design, SQL, Linux, Switches, CCNP, Microsoft SQL Server, Networking, Troubleshooting, Pre-sales, ITIL, Unix, WAN
Education
University of Illinois Springfield 2012 — 2015
Master of Science (MS), Computer Science, A
Bangalore University 1999 — 2002
BS, Physics, Mathematics, Computer Science
Pointcore LLC @OSF HealthCare August 2014 - Present
Caterpillar Inc. August 2011 - August 2014
Thomson Reuters January 2007 - July 2007
247 Customer March 2006 - January 2007
Network Admin for BAS-Corp November 2004 - November 2005
Cisco Systems @ Infosys July 2002 - October 2004
Skills
Team Management, Cisco Technologies, Network Administration, CCNA, Network Design, SQL, Linux, Switches, CCNP, Microsoft SQL Server, Networking, Troubleshooting, Pre-sales, ITIL, Unix, WAN
Education
University of Illinois Springfield 2012 — 2015
Master of Science (MS), Computer Science, A
Bangalore University 1999 — 2002
BS, Physics, Mathematics, Computer Science
Myra J. Hernández R. Myra J. Hernández R.'s 24/7 Customer Experience March 2009 - May 2012
Job Specialist in General Care en N.C.O. GROUP
Industry Consumer Services
Experience
N.C.O. GROUP May 2012 - Present
24/7 Customer March 2009 - May 2012
THE SALVATION ARMY October 2004 - December 2008
PARAM APARTMENTS August 2004 - December 2008
Distribuidora Fotográfica - Kodak Guatemala 2000 - 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook, Teacher Training
Education
Universidad Mariano Gálvez 1989 — 1992
´Diplomado en Administración, Administración de Empresas
Universidad de San Carlos de Guatemala 1985 — 1988
Leyes
N.C.O. GROUP May 2012 - Present
24/7 Customer March 2009 - May 2012
THE SALVATION ARMY October 2004 - December 2008
PARAM APARTMENTS August 2004 - December 2008
Distribuidora Fotográfica - Kodak Guatemala 2000 - 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook, Teacher Training
Education
Universidad Mariano Gálvez 1989 — 1992
´Diplomado en Administración, Administración de Empresas
Universidad de San Carlos de Guatemala 1985 — 1988
Leyes
Ana Mariela González Ana Mariela González's 24/7 Customer Experience January 2010 - May 2010
Job Desarrollo de Proyectos MOTOTRBO en Transmisiones Avanzadas, S.A.
Industry Renewables & Environment
Experience
Transmisiones Avanzadas, S.A. April 2013 - Present
Grupo SML October 2012 - April 2013
Transmisiones Avanzadas, S.A. May 2010 - July 2012
24/7 Customer January 2010 - May 2010
Colegio Palo Alto Montessori March 2009 - December 2009
Universidad Galileo January 2007 - May 2008
Universidad Galileo 2008 - 2008
Skills
Gestión de proyectos, Planeamiento de..., Microsoft Office, Project Management, Project Planning, Team Leadership, Microsoft SQL Server, Software Development, Microsoft Windows, Liderazgo de equipos, Desarrollo web, IT Management, Linux, Project Coordination, MySQL, Program Management, PHP, System Administration, IT Service Management, English, HTML, Web Development, Corporate Social..., Windows, Telecommunications, Desarrollo de software, Inglés, Energías renovables, Energía solar, Generación de energía..., Eficiencia energética y..., Radiocomunicación, Software ERP, Red de área amplia, Telecomunicaciones
Education
Universidad Galileo 2011 — 2016
Ingeniería en Sistemas Energéticos
Universidad Galileo 2011 — 2011
"Fundamentos de Project Management" - Diplomado, Project Management
Universidad Galileo 2006 — 2011
3 años de 4 completados, Ingeniería en Electrónica, Informática y Ciencias de la Computación
Universidad Galileo 2008 — 2008
Diseñador Instruccional, Certificación en e-Learning
Colegio Valles de Vista Hermosa 1998 — 2005
Bachiller en Ciencias y Letras
Transmisiones Avanzadas, S.A. April 2013 - Present
Grupo SML October 2012 - April 2013
Transmisiones Avanzadas, S.A. May 2010 - July 2012
24/7 Customer January 2010 - May 2010
Colegio Palo Alto Montessori March 2009 - December 2009
Universidad Galileo January 2007 - May 2008
Universidad Galileo 2008 - 2008
Skills
Gestión de proyectos, Planeamiento de..., Microsoft Office, Project Management, Project Planning, Team Leadership, Microsoft SQL Server, Software Development, Microsoft Windows, Liderazgo de equipos, Desarrollo web, IT Management, Linux, Project Coordination, MySQL, Program Management, PHP, System Administration, IT Service Management, English, HTML, Web Development, Corporate Social..., Windows, Telecommunications, Desarrollo de software, Inglés, Energías renovables, Energía solar, Generación de energía..., Eficiencia energética y..., Radiocomunicación, Software ERP, Red de área amplia, Telecomunicaciones
Education
Universidad Galileo 2011 — 2016
Ingeniería en Sistemas Energéticos
Universidad Galileo 2011 — 2011
"Fundamentos de Project Management" - Diplomado, Project Management
Universidad Galileo 2006 — 2011
3 años de 4 completados, Ingeniería en Electrónica, Informática y Ciencias de la Computación
Universidad Galileo 2008 — 2008
Diseñador Instruccional, Certificación en e-Learning
Colegio Valles de Vista Hermosa 1998 — 2005
Bachiller en Ciencias y Letras
Ian Hoppy Ian Hoppy's 24/7 Customer Experience February 2006 - January 2007
Job ****
Industry E-Learning
Experience
WiZIQ LLC, Hyderabad India October 2013 - December 2014
Nasco Karaoglan Dubai March 2011 - September 2012
Neuron LLC August 2009 - January 2011
KEI – RSOS (Rajahmundry Shipping & Oil Services ) August 2008 - May 2009
24/7 Customer February 2006 - January 2007
Skills
MS Office Suite, Internet, English, Insurance, Claims, Customer Service, Microsoft Office, Problem Solving, Excel, Teamwork, Claim, Time Management, Team Management, Microsoft Excel, Customer Satisfaction, Strategic Planning, Risk Management, Call Centers, Training, Team Leadership, Market Research, Analysis, Management, CRM, Strategy
Education
Sri Krishnadevaraya University 2005 — 2008
BA, Economics & sociology
Vivekananda Industrial training Institute 2003 — 2004
Mechanic, Diesel Mechanic
vivekanand industrial training instute 2003 — 2004
Diesel Mechanic, Diesel Engines and motors
Sri Krishnadevaraya University
WiZIQ LLC, Hyderabad India October 2013 - December 2014
Nasco Karaoglan Dubai March 2011 - September 2012
Neuron LLC August 2009 - January 2011
KEI – RSOS (Rajahmundry Shipping & Oil Services ) August 2008 - May 2009
24/7 Customer February 2006 - January 2007
Skills
MS Office Suite, Internet, English, Insurance, Claims, Customer Service, Microsoft Office, Problem Solving, Excel, Teamwork, Claim, Time Management, Team Management, Microsoft Excel, Customer Satisfaction, Strategic Planning, Risk Management, Call Centers, Training, Team Leadership, Market Research, Analysis, Management, CRM, Strategy
Education
Sri Krishnadevaraya University 2005 — 2008
BA, Economics & sociology
Vivekananda Industrial training Institute 2003 — 2004
Mechanic, Diesel Mechanic
vivekanand industrial training instute 2003 — 2004
Diesel Mechanic, Diesel Engines and motors
Sri Krishnadevaraya University
Daryl Unger's 24/7 Customer Experience March 2006 - July 2010
Job Operations & Customer Experience Expert
Industry Online Media
Experience
TheLadders August 2014 - Present
Dish Network June 2012 - August 2014
24/7 Customer March 2006 - July 2010
IBM March 2004 - December 2005
Skills
Change Management, Account Management, Customer Service, Process Migration, BPO, Project Planning, Contact Centers, Workforce Management, Service Delivery, Call Center, Operations Management, Outsourcing, Vendor Management, Team Management, Transition Management, Customer Satisfaction, Performance Management, Process Improvement, Six Sigma, Strategy, Leadership, Training, Management, CRM, Call Centers, Forecasting, Start-ups, Strategic Planning, Business Strategy, Customer Experience, Sales Management, Marketing, Business Process..., Recruiting, Business Development, Team Leadership, Business Process, Business Analysis, Team Building, Customer Retention, Project Management, People Management, Human Resources, Employee Engagement, Sales, Program Management
Education
Dravidian University
Bachelor's degree, Commerce
TheLadders August 2014 - Present
Dish Network June 2012 - August 2014
24/7 Customer March 2006 - July 2010
IBM March 2004 - December 2005
Skills
Change Management, Account Management, Customer Service, Process Migration, BPO, Project Planning, Contact Centers, Workforce Management, Service Delivery, Call Center, Operations Management, Outsourcing, Vendor Management, Team Management, Transition Management, Customer Satisfaction, Performance Management, Process Improvement, Six Sigma, Strategy, Leadership, Training, Management, CRM, Call Centers, Forecasting, Start-ups, Strategic Planning, Business Strategy, Customer Experience, Sales Management, Marketing, Business Process..., Recruiting, Business Development, Team Leadership, Business Process, Business Analysis, Team Building, Customer Retention, Project Management, People Management, Human Resources, Employee Engagement, Sales, Program Management
Education
Dravidian University
Bachelor's degree, Commerce
Adarsh Kr Adarsh Kr's 24/7 Customer Experience August 2009 - April 2010
Job Director Product Mgmt. (Speech & Natural Language) at [24]7
Industry Information Technology and Services
Experience
[24]7 April 2015 - Present
[24]7 February 2014 - Present
[24]7 April 2010 - January 2014
24/7 Customer August 2009 - April 2010
24/7 Customer April 2008 - August 2009
24/7 Customer July 2000 - March 2008
Cineria LTD, Bangalore May 1999 - July 2000
Skills
Program Management, Product Management, Outsourcing, Cross-functional Team..., Team Management, ITIL, Strategy, Management, Project Management, Business Process, Start-ups, Mobile Devices, Leadership, Mobile Applications, Vendor Management, Pre-sales, Requirements Analysis, Solutions Marketing, BPO, ASP.NET, Business Analysis, Performance Management, Cloud Computing, SaaS, Forecasting, Analytics, Six Sigma, Operations Management, Business Intelligence, Team Leadership, Team Building, Service Delivery, Enterprise Software, CRM
Education
Indian Institute of Management, Bangalore 2005 — 2006
General Mgmt, •Entrepreneurship and General Management
CMC 1999 — 2000
PG, Computers
B. M. S. College of Engineering 1995 — 1999
BE, IEM
Christ University, Bangalore 1993 — 1995
PUC, PCMB
[24]7 April 2015 - Present
[24]7 February 2014 - Present
[24]7 April 2010 - January 2014
24/7 Customer August 2009 - April 2010
24/7 Customer April 2008 - August 2009
24/7 Customer July 2000 - March 2008
Cineria LTD, Bangalore May 1999 - July 2000
Skills
Program Management, Product Management, Outsourcing, Cross-functional Team..., Team Management, ITIL, Strategy, Management, Project Management, Business Process, Start-ups, Mobile Devices, Leadership, Mobile Applications, Vendor Management, Pre-sales, Requirements Analysis, Solutions Marketing, BPO, ASP.NET, Business Analysis, Performance Management, Cloud Computing, SaaS, Forecasting, Analytics, Six Sigma, Operations Management, Business Intelligence, Team Leadership, Team Building, Service Delivery, Enterprise Software, CRM
Education
Indian Institute of Management, Bangalore 2005 — 2006
General Mgmt, •Entrepreneurship and General Management
CMC 1999 — 2000
PG, Computers
B. M. S. College of Engineering 1995 — 1999
BE, IEM
Christ University, Bangalore 1993 — 1995
PUC, PCMB
Spandana Sannihitaraj Spandana Sannihitaraj's 24/7 Customer Experience June 2008 - December 2009
Job Graduate Research Assistant at Alcorn State University
Industry Human Resources
Experience
Alcorn State University August 2015 - Present
Genzeon Corporations May 2012 - December 2013
SIEMENS LTD Hyderabad May 2011 - June 2011
247 Customer June 2008 - December 2009
Skills
Recruiting, Employee Relations, Technical Recruiting, HR Policies, Testing Tools (Manual), Tally ERP, Marketing Analytics, Business Analysis, Market Research, PowerPoint
Education
Alcorn State University 2015 — 2017
Master’s Degree, Business Administration, Management and Operations, A
Mississippi College 2014 — 2015
Master’s Degree, International Business
CMR College Of Engineering and Technology 2004 — 2008
Bachelor’s Degree, Electrical and Electronics Engineering, B
Alcorn State University August 2015 - Present
Genzeon Corporations May 2012 - December 2013
SIEMENS LTD Hyderabad May 2011 - June 2011
247 Customer June 2008 - December 2009
Skills
Recruiting, Employee Relations, Technical Recruiting, HR Policies, Testing Tools (Manual), Tally ERP, Marketing Analytics, Business Analysis, Market Research, PowerPoint
Education
Alcorn State University 2015 — 2017
Master’s Degree, Business Administration, Management and Operations, A
Mississippi College 2014 — 2015
Master’s Degree, International Business
CMR College Of Engineering and Technology 2004 — 2008
Bachelor’s Degree, Electrical and Electronics Engineering, B
Sudhakar Kosaraju's 24/7 Customer Experience April 2000 - January 2004
Job Managing Director, Global Health Management Lead at Accenture
Industry Health, Wellness and Fitness
Experience
Population Health Management Journal March 2013 - Present
Population Health Alliance (formerly the Care Continuum Alliance) 2012 - Present
Accenture September 2011 - Present
SNK Enterprises, LLC January 2004 - September 2011
MedPlexus, Inc. 2008 - 2010
Cardavance, Inc. May 2007 - 2010
24/7 Customer April 2000 - January 2004
PlanetRx.com 1999 - 2000
Jupiter Communications 1998 - 1998
APM/CSC Healthcare 1995 - 1998
Skills
Start-ups, Mergers, Venture Capital, Corporate Development, Strategy, Entrepreneurship, Business Strategy, Strategic Partnerships, Management Consulting, Business Development, Acquisition Integration, Product Management, Financial Modeling, SaaS, Mergers & Acquisitions, Management
Education
Harvard University
A.B.
University of Pennsylvania - The Wharton School
MBA, Finance
Population Health Management Journal March 2013 - Present
Population Health Alliance (formerly the Care Continuum Alliance) 2012 - Present
Accenture September 2011 - Present
SNK Enterprises, LLC January 2004 - September 2011
MedPlexus, Inc. 2008 - 2010
Cardavance, Inc. May 2007 - 2010
24/7 Customer April 2000 - January 2004
PlanetRx.com 1999 - 2000
Jupiter Communications 1998 - 1998
APM/CSC Healthcare 1995 - 1998
Skills
Start-ups, Mergers, Venture Capital, Corporate Development, Strategy, Entrepreneurship, Business Strategy, Strategic Partnerships, Management Consulting, Business Development, Acquisition Integration, Product Management, Financial Modeling, SaaS, Mergers & Acquisitions, Management
Education
Harvard University
A.B.
University of Pennsylvania - The Wharton School
MBA, Finance
David Marcoccia, MBA, PMP's 24/7 Customer Experience January 2004 - December 2004
Job Finance Professional
Industry Accounting
Experience
Financial Executive Consulting Group 2009 - Present
H&R Block January 2004 - Present
Crowe Horwath / Enterprise Financial July 2007 - September 2008
Enterprise Financial Consulting August 2005 - June 2007
General Fiber Communications October 2004 - July 2005
24/7 Customer January 2004 - December 2004
NextiraOne October 2001 - December 2003
CyberTel April 1999 - June 2001
Nortel Networks/Williams Communications November 1997 - April 1999
Nortel Networks April 1979 - November 1997
Skills
Sarbanes-Oxley, Finance, Business Process..., ERP, Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Accounting, Financial Analysis, Auditing, Forecasting, Managerial Finance, Mergers, Process Improvement, Budgets, Internal Audit, Business Process..., Risk Management, Financial Modeling, Corporate Finance, Variance Analysis, Financial Accounting, Strategic Planning, US GAAP, Accounts Receivable, SEC filings, Strategic Financial..., Start-ups, Management Consulting, Mergers & Acquisitions, Strategy, Leadership, IFRS, Management, GAAP, Cross-functional Team..., Analysis, Tax, Financial Risk, Executive Management, General Ledger, Project Planning, Cash Management, Cost Accounting, Account Reconciliation, Due Diligence, PeopleSoft, Accounts Payable, Payroll, Consolidation
Education
Villanova University 2001 — 2001
PMP, Project Management
Drexel University
BA, Accounting
Drexel University
Bachelor of Arts (BA), Accounting
Drexel University - College of Business and Administration
BA, Accounting
Monsignor Bonner
Monsignor Bonner
Monsignor Bonner
Monsignor Bonner
Monsignor Bonner
Monsignor Bonner HIgh School
Financial Executive Consulting Group 2009 - Present
H&R Block January 2004 - Present
Crowe Horwath / Enterprise Financial July 2007 - September 2008
Enterprise Financial Consulting August 2005 - June 2007
General Fiber Communications October 2004 - July 2005
24/7 Customer January 2004 - December 2004
NextiraOne October 2001 - December 2003
CyberTel April 1999 - June 2001
Nortel Networks/Williams Communications November 1997 - April 1999
Nortel Networks April 1979 - November 1997
Skills
Sarbanes-Oxley, Finance, Business Process..., ERP, Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Accounting, Financial Analysis, Auditing, Forecasting, Managerial Finance, Mergers, Process Improvement, Budgets, Internal Audit, Business Process..., Risk Management, Financial Modeling, Corporate Finance, Variance Analysis, Financial Accounting, Strategic Planning, US GAAP, Accounts Receivable, SEC filings, Strategic Financial..., Start-ups, Management Consulting, Mergers & Acquisitions, Strategy, Leadership, IFRS, Management, GAAP, Cross-functional Team..., Analysis, Tax, Financial Risk, Executive Management, General Ledger, Project Planning, Cash Management, Cost Accounting, Account Reconciliation, Due Diligence, PeopleSoft, Accounts Payable, Payroll, Consolidation
Education
Villanova University 2001 — 2001
PMP, Project Management
Drexel University
BA, Accounting
Drexel University
Bachelor of Arts (BA), Accounting
Drexel University - College of Business and Administration
BA, Accounting
Monsignor Bonner
Monsignor Bonner
Monsignor Bonner
Monsignor Bonner
Monsignor Bonner
Monsignor Bonner HIgh School
Sudipto Chakravarty's 24/7 Customer Experience October 2003 - January 2006
Job Delivery Project Executive at IBM Corporation
Industry Information Technology and Services
Experience
IBM India February 2007 - Present
QAI India Ltd. February 2006 - January 2007
24/7 Customer October 2003 - January 2006
iGate Global Solutions February 2000 - October 2003
Skills
Pre-sales, Leadership, Outsourcing, Quality Assurance, Account Management, Marketing, Sales, Team Management, Global Delivery, Consulting, Vendor Management, Business Analysis, IT Strategy, Management, Program Management
Education
Symbiosis institute of Management Studies
Master of Business Administration (M.B.A.), Marketing & Systems
IBM India February 2007 - Present
QAI India Ltd. February 2006 - January 2007
24/7 Customer October 2003 - January 2006
iGate Global Solutions February 2000 - October 2003
Skills
Pre-sales, Leadership, Outsourcing, Quality Assurance, Account Management, Marketing, Sales, Team Management, Global Delivery, Consulting, Vendor Management, Business Analysis, IT Strategy, Management, Program Management
Education
Symbiosis institute of Management Studies
Master of Business Administration (M.B.A.), Marketing & Systems
naga pradeep kumar's 24/7 Customer Experience February 2011 - October 2012
Job Data Engineer II at Amazon
Industry Information Technology and Services
Experience
Amazon June 2015 - Present
Amazon October 2014 - June 2015
Amazon October 2012 - October 2014
24/7 Customer February 2011 - October 2012
Patni Computer Systems January 2010 - February 2011
Institute for Sustainability and Innovation May 2008 - July 2008
Skills
Data Analysis, PL/SQL, Perl, SQL, Linux, SQL Server, MySQL, Databases, Matlab, Microsoft Office, Excel, Data Mining, Business Intelligence, Data Warehousing, Unix Shell Scripting, Unix, Windows, Programming, Software Development, Shell Scripting, Oracle SQL, Informatica, Business Objects
Education
Indian Institute of Technology, Guwahati 2005 — 2009
Bachelor of Technology (B.Tech.), Chemical Engineering
Ratnam
Amazon June 2015 - Present
Amazon October 2014 - June 2015
Amazon October 2012 - October 2014
24/7 Customer February 2011 - October 2012
Patni Computer Systems January 2010 - February 2011
Institute for Sustainability and Innovation May 2008 - July 2008
Skills
Data Analysis, PL/SQL, Perl, SQL, Linux, SQL Server, MySQL, Databases, Matlab, Microsoft Office, Excel, Data Mining, Business Intelligence, Data Warehousing, Unix Shell Scripting, Unix, Windows, Programming, Software Development, Shell Scripting, Oracle SQL, Informatica, Business Objects
Education
Indian Institute of Technology, Guwahati 2005 — 2009
Bachelor of Technology (B.Tech.), Chemical Engineering
Ratnam
Preeti Pillai's 24/7 Customer Experience 2003 - 2006
Job sales at dell
Industry Executive Office
Experience
dell October 2006 - June 2008
24/7 Customer 2003 - 2006
iCall India Limited 2000 - 2001
Skills
BPO, Team Management, Sales, Call Centers, Operations Management
Education
Gujarat University 1997 — 2000
Bcom, Accounts
Nelson higher secondary school 1995 — 1997
dell October 2006 - June 2008
24/7 Customer 2003 - 2006
iCall India Limited 2000 - 2001
Skills
BPO, Team Management, Sales, Call Centers, Operations Management
Education
Gujarat University 1997 — 2000
Bcom, Accounts
Nelson higher secondary school 1995 — 1997
Deborah Ann Schweizer's 24/7 Customer Experience June 2007 - September 2010
Job Vice President of Business Development
Industry Outsourcing/Offshoring
Experience
Teleperformance January 2014 - Present
Sutherland Global Services September 2010 - January 2014
24/7 Customer June 2007 - September 2010
Sitel June 2005 - June 2007
PRC, LLC September 2001 - June 2005
Skills
Outsourcing, Call Centers, Sales, Solution Selling, BPO, Vendor Management, Business Development, SaaS, CRM, Global Business..., Lead Generation, Customer Experience, Account Management, Service Delivery, Professional Services, Strategic Partnerships, Customer Retention, Enterprise Software, Strategy, Salesforce.com, Managed Services, Cross-functional Team..., Customer Satisfaction, Sales Process, P&L Management, Cloud Computing, Start-ups, Contact Centers, Workforce Management, Inbound Marketing, Sales Operations, Analytics, Offshoring, Call Center Development, Telemarketing, Customer Acquisition, Executive Management, Business Process..., Go-to-market Strategy, Outsourcing Management, Pre-sales, Competitive Analysis, Direct Sales, Business Alliances, Telecommunications, Demand Generation, Channel Partners, Selling, New Business Development, Operations Management
Education
Kent State University - Graduate School of Management
Master of Business Administration (MBA), Marketing, Economics, International Business/Finance
King's College
Bachelor of Science (B.S.), Business Administration, Marketing, and Accounting
Miami University
Teleperformance January 2014 - Present
Sutherland Global Services September 2010 - January 2014
24/7 Customer June 2007 - September 2010
Sitel June 2005 - June 2007
PRC, LLC September 2001 - June 2005
Skills
Outsourcing, Call Centers, Sales, Solution Selling, BPO, Vendor Management, Business Development, SaaS, CRM, Global Business..., Lead Generation, Customer Experience, Account Management, Service Delivery, Professional Services, Strategic Partnerships, Customer Retention, Enterprise Software, Strategy, Salesforce.com, Managed Services, Cross-functional Team..., Customer Satisfaction, Sales Process, P&L Management, Cloud Computing, Start-ups, Contact Centers, Workforce Management, Inbound Marketing, Sales Operations, Analytics, Offshoring, Call Center Development, Telemarketing, Customer Acquisition, Executive Management, Business Process..., Go-to-market Strategy, Outsourcing Management, Pre-sales, Competitive Analysis, Direct Sales, Business Alliances, Telecommunications, Demand Generation, Channel Partners, Selling, New Business Development, Operations Management
Education
Kent State University - Graduate School of Management
Master of Business Administration (MBA), Marketing, Economics, International Business/Finance
King's College
Bachelor of Science (B.S.), Business Administration, Marketing, and Accounting
Miami University
Ananth Bukkapatnam's 24/7 Customer Experience January 2006 - July 2006
Job Geotechnical Engineer at AECOM
Industry Civil Engineering
Experience
AECOM January 2015 - Present
URS Corporation September 2008 - December 2014
Louisiana State University August 2006 - August 2008
24/7 Customer January 2006 - July 2006
IVRCL Infrastructures and Projects Ltd June 2005 - December 2005
Skills
Scheduling, Construction, Finite Element Modelling, Pile Capacity and Design, SLOPE/W, Seepage Analysis, Dynamic Pile Monitoring, Stress and Strength..., Levee Design, AutoCAD, Financial Markets, Financial Analysis, Project Engineering, Microsoft Office, C-Programming, Cost Management, Slope Stability Analysis, Finite Element Analysis, Slope Stability, Deep Foundations, Foundation Design, Soil, Geotechnical Engineering, Water, Engineering, Drainage, Civil Engineering, Road
Education
Louisiana State University 2010 — 2012
Master in Business Administration, Business Administration and Management, General
Louisiana State University and Agricultural and Mechanical College 2006 — 2008
Master of Science (MS), Geotechnical Engineering
Sri Venkateswara University 2001 — 2005
Bachelor of Technology (B.Tech), Civil Engineering
AECOM January 2015 - Present
URS Corporation September 2008 - December 2014
Louisiana State University August 2006 - August 2008
24/7 Customer January 2006 - July 2006
IVRCL Infrastructures and Projects Ltd June 2005 - December 2005
Skills
Scheduling, Construction, Finite Element Modelling, Pile Capacity and Design, SLOPE/W, Seepage Analysis, Dynamic Pile Monitoring, Stress and Strength..., Levee Design, AutoCAD, Financial Markets, Financial Analysis, Project Engineering, Microsoft Office, C-Programming, Cost Management, Slope Stability Analysis, Finite Element Analysis, Slope Stability, Deep Foundations, Foundation Design, Soil, Geotechnical Engineering, Water, Engineering, Drainage, Civil Engineering, Road
Education
Louisiana State University 2010 — 2012
Master in Business Administration, Business Administration and Management, General
Louisiana State University and Agricultural and Mechanical College 2006 — 2008
Master of Science (MS), Geotechnical Engineering
Sri Venkateswara University 2001 — 2005
Bachelor of Technology (B.Tech), Civil Engineering
Scott Weeth's 24/7 Customer Experience December 2003 - January 2010
Job Independent Consultant
Industry Outsourcing/Offshoring
Experience
BPO Consulting March 2015 - Present
Transactel January 2009 - Present
Telus International 2008 - 2014
247 Customer December 2003 - January 2010
IMR Consulting 2001 - 2003
Affinitas 1998 - 2002
Affinitas 1998 - 2001
West 1990 - 1998
TMI 1988 - 1990
Skills
Vendor Management, Call Center, Management, BPO, Account Management, Outsourcing, Customer Experience, Recruiting, Leadership, Call Centers, Process Improvement, Team Leadership, Operations Management, Workforce Management, Customer Satisfaction, Quality Assurance, Training, CRM, Sales, Business Intelligence, Customer Retention, Telecommunications, Performance Management, Salesforce.com, Team Management, Cross-functional Team..., Service Delivery, Business Development, Lead Generation, Business Analysis, Strategy, Forecasting, Team Building, Coaching, Start-ups
Education
University of Nebraska-Lincoln 1985 — 1987
Business, Economics
BPO Consulting March 2015 - Present
Transactel January 2009 - Present
Telus International 2008 - 2014
247 Customer December 2003 - January 2010
IMR Consulting 2001 - 2003
Affinitas 1998 - 2002
Affinitas 1998 - 2001
West 1990 - 1998
TMI 1988 - 1990
Skills
Vendor Management, Call Center, Management, BPO, Account Management, Outsourcing, Customer Experience, Recruiting, Leadership, Call Centers, Process Improvement, Team Leadership, Operations Management, Workforce Management, Customer Satisfaction, Quality Assurance, Training, CRM, Sales, Business Intelligence, Customer Retention, Telecommunications, Performance Management, Salesforce.com, Team Management, Cross-functional Team..., Service Delivery, Business Development, Lead Generation, Business Analysis, Strategy, Forecasting, Team Building, Coaching, Start-ups
Education
University of Nebraska-Lincoln 1985 — 1987
Business, Economics
Kajal Tiwari-Cheruvu's 24/7 Customer Experience June 2006 - November 2009
Job at Ideaon Inc
Industry Outsourcing/Offshoring
Experience
Ideaon Inc March 2010 - Present
24/7 Customer June 2006 - November 2009
GECIS October 2002 - October 2005
ADP India January 2005 - August 2005
Scantech 2001 - 2002
Skills
Talent Acquisition, Team Management, Soft Skills, Performance Management, Technical Recruiting, Training, BPO, Talent Management, Organizational..., Employee Engagement, Recruiting, Sourcing, Human Resources, Account Management, Management, Employee Training, Internet Recruiting
Education
Bharatiya Vidya Bhavan 2000 — 2001
PGDBM
Osmania University 1994 — 2000
Bachelor of Commerce (B.Com.)
Ideaon Inc March 2010 - Present
24/7 Customer June 2006 - November 2009
GECIS October 2002 - October 2005
ADP India January 2005 - August 2005
Scantech 2001 - 2002
Skills
Talent Acquisition, Team Management, Soft Skills, Performance Management, Technical Recruiting, Training, BPO, Talent Management, Organizational..., Employee Engagement, Recruiting, Sourcing, Human Resources, Account Management, Management, Employee Training, Internet Recruiting
Education
Bharatiya Vidya Bhavan 2000 — 2001
PGDBM
Osmania University 1994 — 2000
Bachelor of Commerce (B.Com.)
Ashwini Ramarao's 24/7 Customer Experience May 2004 - May 2008
Job Logistics and Supply Chain Professional
Industry Logistics and Supply Chain
Experience
24/7 Customer May 2004 - May 2008
247 Customer Pvt ltd (FedEx) May 2004 - May 2008
Education
Bangalore University 2001 — 2004
B.Sc, Microbiology
24/7 Customer May 2004 - May 2008
247 Customer Pvt ltd (FedEx) May 2004 - May 2008
Education
Bangalore University 2001 — 2004
B.Sc, Microbiology
Krithika Sathyamangalam's 24/7 Customer Experience July 2005 - December 2005
Job Software Developer at Federal Home Loan Bank of New York
Industry Computer Software
Experience
Federal Home Loan Bank of New York March 2011 - Present
Bowne April 2008 - March 2011
Peri Software Solutions August 2007 - April 2008
24/7 Customer July 2005 - December 2005
Skills
Software Development, Microsoft SQL Server, Java, Web Services, XML, Unix, SQL
Education
Fairleigh Dickinson University 2006 — 2008
Masters, Electrical, Electronics and Computer Science Engineering
Anna University 2001 — 2005
Bachelors, Electrical and Electronics Engineering
SBOA Matriculation and Higher Sec. School 1999 — 2001
High School
Kendriya Vidyalaya 1990 — 1999
Federal Home Loan Bank of New York March 2011 - Present
Bowne April 2008 - March 2011
Peri Software Solutions August 2007 - April 2008
24/7 Customer July 2005 - December 2005
Skills
Software Development, Microsoft SQL Server, Java, Web Services, XML, Unix, SQL
Education
Fairleigh Dickinson University 2006 — 2008
Masters, Electrical, Electronics and Computer Science Engineering
Anna University 2001 — 2005
Bachelors, Electrical and Electronics Engineering
SBOA Matriculation and Higher Sec. School 1999 — 2001
High School
Kendriya Vidyalaya 1990 — 1999
Luis Rivadeneira's 24/7 Customer Experience October 2007 - June 2008
Job Real Time (Workforce) Supervisor at Allied Contact Center & BPO
Industry Motion Pictures and Film
Experience
Allied Contact Center & BPO August 2008 - Present
Allied Contact Center & BPO August 2008 - August 2012
24/7 Customer October 2007 - June 2008
Skills
Call Centers, Team Management, Customer Service, Microsoft Office, Contact Centers, CRM, Leadership, Workforce Management, Performance Management, Project Management, Customer Experience
Education
UPANA 2014 — 2018
Licenciatura, Cilomunicacion y Produccion Audiovisual
Colegio Decroly Americano 1994 — 2001
High School
Universidad Galileo
Produccion Digital de Television, Radio, Television, and Digital Communication
Allied Contact Center & BPO August 2008 - Present
Allied Contact Center & BPO August 2008 - August 2012
24/7 Customer October 2007 - June 2008
Skills
Call Centers, Team Management, Customer Service, Microsoft Office, Contact Centers, CRM, Leadership, Workforce Management, Performance Management, Project Management, Customer Experience
Education
UPANA 2014 — 2018
Licenciatura, Cilomunicacion y Produccion Audiovisual
Colegio Decroly Americano 1994 — 2001
High School
Universidad Galileo
Produccion Digital de Television, Radio, Television, and Digital Communication
Oskar W Aguilar Hecht's 24/7 Customer Experience January 2011 - July 2012
Job Managing Partner at A&M Accounting Services
Industry Outsourcing/Offshoring
Experience
A&M Accounting Services 2012 - Present
24/7 Customer January 2011 - July 2012
Hector Aguilar & Asociados 1979 - 2011
Skills
Financial Analysis, Finance, Forecasting, Process Improvement, Business Strategy, Outsourcing, Team Management, Accounting, BPO, Financial Reporting, MIS, Business Analysis, Mergers & Acquisitions, Internal Controls, Diplomado de...
Education
American Capital University 2004 — 2005
Bachelor's Degree, Finance, General, Bachelor of Science
Universidad Rafael Landívar 1979 — 1984
Contaduría Pública y Auditoria, Curriculum Cerrado
Universidad de San Carlos de Guatemala 1973 — 1978
Pedagogía y ciencias de la Educación, Curriculum cerrado
Colegio Alemán de Guatemala
A&M Accounting Services 2012 - Present
24/7 Customer January 2011 - July 2012
Hector Aguilar & Asociados 1979 - 2011
Skills
Financial Analysis, Finance, Forecasting, Process Improvement, Business Strategy, Outsourcing, Team Management, Accounting, BPO, Financial Reporting, MIS, Business Analysis, Mergers & Acquisitions, Internal Controls, Diplomado de...
Education
American Capital University 2004 — 2005
Bachelor's Degree, Finance, General, Bachelor of Science
Universidad Rafael Landívar 1979 — 1984
Contaduría Pública y Auditoria, Curriculum Cerrado
Universidad de San Carlos de Guatemala 1973 — 1978
Pedagogía y ciencias de la Educación, Curriculum cerrado
Colegio Alemán de Guatemala
Alejandra Melgar Peláez's 24/7 Customer Experience October 2007 - May 2008
Job RRPP y Project Management
Industry Marketing and Advertising
Experience
Freelance March 2012 - Present
3M March 2015 - May 2015
Fundación CA May 2014 - August 2014
Transactel August 2009 - February 2012
GENPACT LLC July 2008 - April 2009
24/7 Customer October 2007 - May 2008
Universidad Galileo September 2005 - October 2007
Banco Promerica Guatemala June 2003 - August 2004
Skills
Administración y..., Publicidad, Call Centers, Customer Service, Team Leadership, Performance Management, Microsoft Office, BPO, Customer Experience, Strategic Planning, Management, Negotiation, Outsourcing, Coaching, Public Relations, Marketing, Digital Marketing, Social Media, Advertising, E-Marketing, E-Commerce, Public Image, Diplomacy, International Relations, Graphic Design, Análisis en Riesgo de..., Quality Assurance, Cobros, Estrategia de..., Relaciones públicas, Servicio de atención al..., Planificación..., Redes sociales, Liderazgo de equipos, Marketing digital, Mercadotecnia, Centro de llamadas, Gestión del rendimiento..., Marketing en Internet, Negociación
Education
Universidad Galileo 2012 — 2014
Maestría, Relaciones Internacionales, Diplomacia e Imagen Pública
Universidad Galileo 2005 — 2012
Licenciatura en Comunicación y Diseño Gráfico, Comunicación y Diseño Gráfico, Colegiada 20466
York University 2011 — 2011
MBA, Business Administration, 8 cursos aprobados
Freelance March 2012 - Present
3M March 2015 - May 2015
Fundación CA May 2014 - August 2014
Transactel August 2009 - February 2012
GENPACT LLC July 2008 - April 2009
24/7 Customer October 2007 - May 2008
Universidad Galileo September 2005 - October 2007
Banco Promerica Guatemala June 2003 - August 2004
Skills
Administración y..., Publicidad, Call Centers, Customer Service, Team Leadership, Performance Management, Microsoft Office, BPO, Customer Experience, Strategic Planning, Management, Negotiation, Outsourcing, Coaching, Public Relations, Marketing, Digital Marketing, Social Media, Advertising, E-Marketing, E-Commerce, Public Image, Diplomacy, International Relations, Graphic Design, Análisis en Riesgo de..., Quality Assurance, Cobros, Estrategia de..., Relaciones públicas, Servicio de atención al..., Planificación..., Redes sociales, Liderazgo de equipos, Marketing digital, Mercadotecnia, Centro de llamadas, Gestión del rendimiento..., Marketing en Internet, Negociación
Education
Universidad Galileo 2012 — 2014
Maestría, Relaciones Internacionales, Diplomacia e Imagen Pública
Universidad Galileo 2005 — 2012
Licenciatura en Comunicación y Diseño Gráfico, Comunicación y Diseño Gráfico, Colegiada 20466
York University 2011 — 2011
MBA, Business Administration, 8 cursos aprobados
Eddy Alvarado CAPM®,ITIL®'s 24/7 Customer Experience August 2006 - October 2009
Job Project Manager at Jive Communications, Inc
Industry Information Technology and Services
Experience
Jive Communications, Inc February 2015 - Present
Atento August 2013 - February 2015
Xerox 2012 - 2013
Xerox October 2009 - February 2012
24/7 Customer August 2006 - October 2009
Skills
Project Management, Management, Business Process..., Operations Management, ITIL, Outsourcing, Team Leadership, Business Analysis, Process Improvement, IT Management, PMP, Call Centers, Team Management, Vendor Management, Business Intelligence, Business Management, Six Sigma, Project Planning, Strategic Planning, Leadership Development, CAPM, Analysis, Business Systems..., Lean Manufacturing, Sales Management, Customer Satisfaction, New Business Development, MS Project, Program Management, IT Service Management, Service Delivery, Microsoft Project
Education
Universidad Galileo 2008 — 2014
Bachelor of Science (B.Sc.), Management Information Systems, General
Jive Communications, Inc February 2015 - Present
Atento August 2013 - February 2015
Xerox 2012 - 2013
Xerox October 2009 - February 2012
24/7 Customer August 2006 - October 2009
Skills
Project Management, Management, Business Process..., Operations Management, ITIL, Outsourcing, Team Leadership, Business Analysis, Process Improvement, IT Management, PMP, Call Centers, Team Management, Vendor Management, Business Intelligence, Business Management, Six Sigma, Project Planning, Strategic Planning, Leadership Development, CAPM, Analysis, Business Systems..., Lean Manufacturing, Sales Management, Customer Satisfaction, New Business Development, MS Project, Program Management, IT Service Management, Service Delivery, Microsoft Project
Education
Universidad Galileo 2008 — 2014
Bachelor of Science (B.Sc.), Management Information Systems, General
Rocío Alejandra Moscoso Morales's 24/7 Customer Experience February 2008 - January 2009
Job Chiquita logistic services
Industry International Affairs
Experience
Chiquita March 2014 - Present
United Nations Organization Stabilization Mission in the DR Congo August 2012 - September 2013
Seaboard Marine October 2010 - March 2012
24/7 customer February 2008 - January 2009
Skills
Spanish, International Trade, English, International Business, Microsoft Office, Strategic Planning, Negotiation, Research, International Relations, Microsoft Excel, Public Relations, Project Management, Foreign Languages, Customer Service, PowerPoint, Marketing Strategy, Social Media, Logistics, Public Speaking, Business Strategy, Comercio internacional, Español, Inglés, Planificación..., Relaciones..., Redes sociales
Education
Universidad Francisco Marroquín 2005 — 2010
Licenciatura en Relaciones Internacionales, Especialización en Comercio Exterior
Universidad Francisco Marroquín 2005 — 2010
Licenciatura en Relaciones Internacionales, especialización en Comercio Exterior, Negocios internacionales/Comercio internacional
Chiquita March 2014 - Present
United Nations Organization Stabilization Mission in the DR Congo August 2012 - September 2013
Seaboard Marine October 2010 - March 2012
24/7 customer February 2008 - January 2009
Skills
Spanish, International Trade, English, International Business, Microsoft Office, Strategic Planning, Negotiation, Research, International Relations, Microsoft Excel, Public Relations, Project Management, Foreign Languages, Customer Service, PowerPoint, Marketing Strategy, Social Media, Logistics, Public Speaking, Business Strategy, Comercio internacional, Español, Inglés, Planificación..., Relaciones..., Redes sociales
Education
Universidad Francisco Marroquín 2005 — 2010
Licenciatura en Relaciones Internacionales, Especialización en Comercio Exterior
Universidad Francisco Marroquín 2005 — 2010
Licenciatura en Relaciones Internacionales, especialización en Comercio Exterior, Negocios internacionales/Comercio internacional
Sunisha Mukundan's 24/7 Customer Experience October 2004 - October 2006
Job Publishing Professional
Industry Publishing
Experience
SPi Technologies April 2008 - August 2010
Macmillan March 2007 - March 2008
HP November 2006 - February 2007
24/7 Customer October 2004 - October 2006
Skills
Content Management, Project Management, Team Management, Sales
Education
National Institute of Technology Calicut 1999 — 2003
BTech, EEE
Kendriya Vidyalaya No.1 Calicut 1987 — 1999
XII, Science and Maths
SPi Technologies April 2008 - August 2010
Macmillan March 2007 - March 2008
HP November 2006 - February 2007
24/7 Customer October 2004 - October 2006
Skills
Content Management, Project Management, Team Management, Sales
Education
National Institute of Technology Calicut 1999 — 2003
BTech, EEE
Kendriya Vidyalaya No.1 Calicut 1987 — 1999
XII, Science and Maths
Immanuel Sunil's 24/7 Customer Experience July 2009 - October 2011
Job Senior IT Recruiter at Confidentiell
Industry Human Resources
Experience
Resourcis Inc November 2011 - November 2014
24/7 Customer July 2009 - October 2011
Aviva Global Services December 2007 - September 2008
AOL India Pvt Ltd December 2005 - December 2007
MphasiS BPO Ltd December 2003 - November 2005
Skills
Customer Service, IT Recruitment, Technical Recruiting, Customer Support, Customer Satisfaction, Recruiting, Interviews, Screening, Contract Recruitment, Benefits Negotiation, Internet Recruiting, Screening Resumes, SDLC, Payroll, Applicant Tracking..., Talent Acquisition, Staffing Services, Temporary Placement, Human Resources, Recruitments
Education
Bangalore University 1991 — 1994
(BA)
Chamarajpet PU College 1989 — 1991
2nd PUC
St. Josephs Boys High School, Briand Square 1982 — 1988
SSLC or 10th Standard
Resourcis Inc November 2011 - November 2014
24/7 Customer July 2009 - October 2011
Aviva Global Services December 2007 - September 2008
AOL India Pvt Ltd December 2005 - December 2007
MphasiS BPO Ltd December 2003 - November 2005
Skills
Customer Service, IT Recruitment, Technical Recruiting, Customer Support, Customer Satisfaction, Recruiting, Interviews, Screening, Contract Recruitment, Benefits Negotiation, Internet Recruiting, Screening Resumes, SDLC, Payroll, Applicant Tracking..., Talent Acquisition, Staffing Services, Temporary Placement, Human Resources, Recruitments
Education
Bangalore University 1991 — 1994
(BA)
Chamarajpet PU College 1989 — 1991
2nd PUC
St. Josephs Boys High School, Briand Square 1982 — 1988
SSLC or 10th Standard
Manoj D'souza's 24/7 Customer Experience January 2001 - November 2010
Job Business Manager at NCO Group
Industry Outsourcing/Offshoring
Experience
NCO Group November 2010 - Present
24/7 Customer January 2001 - November 2010
Skills
Project Implementation, Workforce Planning, Operations Management
Education
SCDL, Pune 2005 — 2007
Post Graduate Diploma in Business Administration, Marketing Management
Christ College - Bangalore 1998 — 2001
Bachelor of Hotel Management, Hospitality Management
NCO Group November 2010 - Present
24/7 Customer January 2001 - November 2010
Skills
Project Implementation, Workforce Planning, Operations Management
Education
SCDL, Pune 2005 — 2007
Post Graduate Diploma in Business Administration, Marketing Management
Christ College - Bangalore 1998 — 2001
Bachelor of Hotel Management, Hospitality Management
Hugo Javier Donis's 24/7 Customer Experience 2008 - 2010
Job Head of Program and Operations at Sterling Pacific
Industry Outsourcing/Offshoring
Experience
Sterling Pacific October 2012 - Present
Contact Service of Central America December 2011 - September 2012
Panamericom 2011 - 2011
24/7 Customer 2008 - 2010
Transactel 2006 - 2010
Skills
Outsourcing, Inbound Marketing, Workforce Management, Call Center
Education
La Preparatoria
Suger Montano
Universidad Rafael Landívar
Sterling Pacific October 2012 - Present
Contact Service of Central America December 2011 - September 2012
Panamericom 2011 - 2011
24/7 Customer 2008 - 2010
Transactel 2006 - 2010
Skills
Outsourcing, Inbound Marketing, Workforce Management, Call Center
Education
La Preparatoria
Suger Montano
Universidad Rafael Landívar
George Meyado's 24/7 Customer Experience November 2009 - Present
Job Representante de ventas y servicio al cliente en 24/7 customer
Industry Financial Services
Experience
24/7 customer November 2009 - Present
Education
Universidad de San Carlos de Guatemala
24/7 customer November 2009 - Present
Education
Universidad de San Carlos de Guatemala
Bandana Rai's 24/7 Customer Experience June 2008 - September 2011
Job Sr Recruiter at Allegis Group
Industry Staffing and Recruiting
Experience
Allegis Group May 2015 - Present
Valtech September 2011 - May 2015
24/7 Customer June 2008 - September 2011
Managed Staffing 2008 - 2008
Skills
Technical Recruiting, Screening Resumes, Internet Recruiting, Contract Recruitment, Screening, Talent Acquisition, Sourcing, Staff Augmentation, Recruiting, Recruitments
Education
Boise State University
Allegis Group May 2015 - Present
Valtech September 2011 - May 2015
24/7 Customer June 2008 - September 2011
Managed Staffing 2008 - 2008
Skills
Technical Recruiting, Screening Resumes, Internet Recruiting, Contract Recruitment, Screening, Talent Acquisition, Sourcing, Staff Augmentation, Recruiting, Recruitments
Education
Boise State University
Thomas Arseneault's 24/7 Customer Experience June 2007 - April 2012
Job Founder at Tom Arseneault Consulting
Industry Internet
Experience
Hewlett-Packard June 2012 - Present
Tom Arseneault Consulting September 2013 - Present
247 Customer June 2007 - April 2012
Marfic Technologies June 2006 - December 2006
Robert Half Technology October 2005 - March 2006
Skills
Perl and sh programing, Network Security, Host security, CCNA, Firewalls, IDS, HIDS, Network Monitoring, TCP/IP Protocal Analysis, Unix Administration, Linux server..., Windows, Mac OS X, PCI DSS, Backup Solutions, IPSec, SSL VPN, SNMP, SIP, Wireless Networking, Unix, TCP/IP, System Administration, Linux, Troubleshooting, VPN, Security, Cloud Computing, Bash, Routers, Virtualization, Linux System..., Host Intrusion..., DNS, Networking, VoIP
Education
Northwestern Polytechnic University 1999 — 2010
Pre Bachelor, Electrical and Electronics Engineering
Ohlone College 1993 — 1999
Under Grad, General Studies
Hewlett-Packard June 2012 - Present
Tom Arseneault Consulting September 2013 - Present
247 Customer June 2007 - April 2012
Marfic Technologies June 2006 - December 2006
Robert Half Technology October 2005 - March 2006
Skills
Perl and sh programing, Network Security, Host security, CCNA, Firewalls, IDS, HIDS, Network Monitoring, TCP/IP Protocal Analysis, Unix Administration, Linux server..., Windows, Mac OS X, PCI DSS, Backup Solutions, IPSec, SSL VPN, SNMP, SIP, Wireless Networking, Unix, TCP/IP, System Administration, Linux, Troubleshooting, VPN, Security, Cloud Computing, Bash, Routers, Virtualization, Linux System..., Host Intrusion..., DNS, Networking, VoIP
Education
Northwestern Polytechnic University 1999 — 2010
Pre Bachelor, Electrical and Electronics Engineering
Ohlone College 1993 — 1999
Under Grad, General Studies
Erick Monroy's 24/7 Customer Experience March 2010 - Present
Job representante del servicio al cliente (call center) en 24/7 Customer
Industry Computer Software
Experience
24/7 Customer March 2010 - Present
Skills
tecnico en computacio, idioma ingles, Customer Service
Education
Universidad Rafael Landívar
24/7 Customer March 2010 - Present
Skills
tecnico en computacio, idioma ingles, Customer Service
Education
Universidad Rafael Landívar
abner garcia chavez's 24/7 Customer Experience June 2009 - August 2012
Job Catedratico Universitario en Universidad Mariano Gálvez de Guatemala
Industry Higher Education
Experience
Universidad Mariano Gálvez de Guatemala January 2012 - Present
247 customer June 2009 - August 2012
247 customer June 2009 - August 2012
Skills
Sales Management, Business Analysis, Teaching, Team Building
Education
Universidad Mariano Gálvez 2002 — 2008
Bachelor of Business Administration (BBA)
Universidad Mariano Gálvez de Guatemala January 2012 - Present
247 customer June 2009 - August 2012
247 customer June 2009 - August 2012
Skills
Sales Management, Business Analysis, Teaching, Team Building
Education
Universidad Mariano Gálvez 2002 — 2008
Bachelor of Business Administration (BBA)
Hewlett-Packard
SAP
Symantec
Intuit
HP
salesforce.com
Bloomberg LP
Autodesk