AAA Arizona
Industry: Company
DescriptionFounded: 1902 Subsidiary: AAA Arizona, Inc., Non-Qualified Defined Benefit Plan
AAA Arizona List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA Arizona. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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AAA Arizona Employees
Grand Canyon University May 2012 - Present
AAA Arizona August 2008 - August 2011
McMurry September 2007 - August 2008
Raising Arizona Kids September 2006 - September 2007
Arizona Highways October 2000 - August 2006
Arizona Highways May 1998 - October 2000
Northland Publishing June 1996 - May 1998
Skills
Art Direction, Layout, Magazines, Illustrator, InDesign, Publications, Editorial, Photography, Advertising, Creative Direction, Books, Strategic Creative..., Concept Development, Marketing Strategy, Brand Development, Pre-press
Education
Northern Arizona University
BFA, Visual Communications, Business administration
AAA Arizona April 2010 - Present
AAA Central Penn April 2008 - February 2010
Skills
Tourism, Cruises, Travel Planning, Leisure Travel, Travel Management, Vacation, Event Planning, Sabre
Education
Pima Community College 2010 — 2012
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
University of Arizona
Bachelor's degree
Infusionsoft March 2015 - Present
Park&Co August 2013 - March 2015
TruWest Credit Union March 2004 - May 2013
AAA Arizona June 1999 - March 2004
Skills
Marketing Communications, Corporate Communications, Marketing Strategy, Cause Marketing, Product Marketing, Blogging, Press Releases, Strategic Planning, Social Media Marketing, Community Development, Marketing, Direct Mail, Copywriting, Social Media, Email Marketing, Leadership, Corporate Branding, Newsletters, Online Marketing, Advertising, Media Relations, Brand Management
Education
Arizona State University 1999 — 2003
Bachelor of Science, Communication, Graduated Cum Laude
Arizona State University
BS, Communication
The Vistelar Group January 2013 - Present
Professional Connect January 2012 - Present
AAA Arizona September 2010 - November 2011
Arizona Biltmore 2010 - 2010
EDFUND January 2004 - November 2009
Maricopa County September 1999 - January 2004
Palomar College June 1985 - November 1998
City of Escondido September 1979 - June 1994
Skills
Public Speaking, Business Continuity, Coaching, Training, Leadership Development, Staff Development, Customer Service, Non-profits, Strategic Planning, Government, Management, Program Management, Leadership, Interviews, Team Leadership, Policy, Student Financial Aid, Event Planning, Employee Training, PowerPoint, Event Management, Team Building, Change Management, Teaching, Public Relations, Higher Education, Organizational..., Nonprofits, Research, Community Outreach, Adult Education, Curriculum Design
Education
National University 1994 — 1995
M.S., Leadership in Adult Education
University of Illinois at Chicago 1969 — 1971
Bachelor of Arts (B.A.), Administration of Criminal Justice
AAA Arizona March 2015 - Present
Schipper Design+ 2012 - 2015
Elevation Marketing 2010 - 2012
LemmonTree Marketing Group July 2007 - April 2010
Desert Schools Federal Credit Union August 2006 - July 2007
OtterBox April 2006 - August 2006
Desert Schools Federal Credit Union February 2003 - July 2006
Skills
Press Releases, Advertising, Social Media, Marketing Strategy, Digital Strategy, Brand Management, Blogging, Marketing Communications, Content Development, Marketing, Business Development, Lead Generation, Public Relations, B2B, Adobe Creative Suite, Social Media Marketing, Online Marketing, Copywriting, Strategy, Media Planning, Integrated Marketing, Email Marketing, Client Relations Skills, Web Design, Budgets, Digital Marketing, CRM
Education
Arizona State University, W. P. Carey School of Business 2002 — 2006
B.S., Marketing
Cabrillo College 2014 — 2016
Certificate, Digital Media
AAA Arizona November 2006 - Present
Sanderson Ford 2003 - 2004
NAPA Auto Parts 2001 - 2003
Skills
Team Leadership, Customer Service, Management, Team Building, Leadership, Training, Process Improvement, Customer Satisfaction, Inventory Management, Budgets, Sales, Strategic Planning, Operations Management, Change Management, Coaching, Vehicles
Education
Glendale Community College 2003 — 2005
None, Crime Scene Investigation
Centennial High School 1997 — 2001
High School Diploma
Asurion December 2013 - Present
River Valley Transit 2012 - 2013
Center Partners October 2009 - June 2012
AAA Arizona March 2003 - June 2009
Skills
Team Leadership, Call Centers, Customer Service, Customer Satisfaction, Quality Assurance, Process Improvement, Microsoft Office, Operations Management
Education
Drexel University 1998 — 1999
Williamsport Area High School 1994 — 1998
Emberlily Designs November 2014 - Present
Setterberg Jewelers July 2014 - Present
Kathy Joy May 2013 - Present
AAA ARIZONA July 2013 - June 2014
The Gemological Institute of America November 1999 - August 2012
Solid Rock Jewelers March 1998 - November 1999
Skills
Customer Service, Windows, English, Fancy color diamond..., Jewelry Design, Handmade Jewelry, Soldering, Stone Setting, Diamond Grading, Cake Decorating, Portrait Painting, Singing, Songwriting, Wax Carving, Jewelry, Metalsmithing, Gemology, Diamonds, Pearls, Pearl, Training, Cartwheels, Gem Identification, Event Planning, Sales, Writing, Leadership Development, Public Speaking, Team Building
Education
The Gemological Institute of America 1997 — 1998
GJG with Design and Wax, Jewelry manufacturing and Gemology
Azusa Pacific University 1992 — 1996
Bachelor of Fine Arts (B.F.A.), Drawing and painting
AAA Arizona March 2012 - Present
AAA Arizona May 2008 - March 2012
AAA Arizona July 2006 - May 2008
Skills
Financial Analysis, Project Management, Business Process..., Technical Writing, Meeting Facilitation, Team Leadership, Microsoft Excel, Microsoft Word, Microsoft Access, Risk Assessment, Enterprise Risk..., Budget Management
Education
Harding University
Bachelor's Degree, Accounting, 3.85 GPA
AAA Northern California, Nevada & Utah June 2015 - Present
AAA Arizona September 2010 - February 2015
AAA Auto Club South July 2002 - September 2010
Skills
Management, Process Improvement, Operations Management, Customer Satisfaction, Leadership, Training, Team Leadership, Team Building, Budgets, Inventory Management, Customer Service, Strategic Planning, Coaching, Change Management, Vehicles, Sales Management
Education
City University of New York-John Jay College of Criminal Justice
Criminology
Protravel International 2014 - Present
AAA Arizona 2013 - May 2014
Protravel International March 2011 - 2013
Travel 2 Remember.com September 2010 - 2011
HAGER'S JOURNEYS January 2007 - September 2010
Navigant Vacations February 1997 - May 2007
Navigant Vactions/CWT January 1998 - January 2007
BANK OF AMERICA January 1996 - January 1997
ALLIED VAN LINES January 1993 - January 1996
ALLIED VAN LINES January 1986 - January 1996
Skills
Tourism, Microsoft Office, Leisure, Travel Management, Vacation, Accounting, Cruises, Customer Satisfaction, Leisure Travel, Tour Operators, Business Travel, Customer Service, Sabre, Hotels, Incentive Travel
Education
AMERICAN EXPRESS TRAVEL SCHOOL
Travel Advisor, Tourism and Travel Services Management
College of DuPage
Accounting; Associate's, Business, Computer Science
Apple One June 2014 - Present
Yoh, A Day & Zimmermann Company May 2013 - August 2013
Office Team February 2013 - April 2013
Paladin Consulting December 2011 - January 2013
RemX Specialty Staffing May 2011 - October 2011
ECS/Allstate Services May 2009 - December 2010
AAA Northern California, Nevada & Utah Insurance Exchange September 2006 - January 2007
AAA Arizona July 2001 - September 2006
AAA Arizona April 1999 - June 2001
Skills
Call Center Forecasting, Real Time Monitoring, Real Time Reports, IEX Total View, Avaya, Aspect E-Workforce..., Microsoft Office 2007, Call Center, Electronic Filing, Numeric Filing, Retail Sales, ADP E-Time, Shipping, Accounts Receivable, Intelligent Call Routing, Data Entry, Dispatching, Customer Service, Requirements Analysis, Workforce Management, Workforce Planning, Schedule bids, Data Analysis, Trend Analysis, Administrative Office..., Office Management, Environmental Awareness, Office Equipment..., Claims Resolution, Appointment Scheduling, Setting Appointments, Reports, Call Centers, Microsoft Office
Education
Glendale Community College 2006 — 2006
N/A, General Business
Phoenix College 2000 — 2001
N/A, General Academics
Metro Tech VIP 1998 — 1999
Alhambra High School
High School Diploma
Training To You
Microsoft Office Specialist (2007) -
Alhambra High School
High School Diploma
City of Phoenix July 2012 - Present
AAA Arizona June 2012 - July 2012
United States Air Force June 1983 - July 2010
Skills
Program Management, Safety Management, Personnel Leadership, Heavy Equipment..., Automotive Repair, Automotive Electronics, Automotive Parts, Automotive Safety, Quality Management, Quality Assurance, Hydraulic Systems, Safety Management..., Inspection, Customer Satisfaction, Training, Leadership, Process Scheduler, Industrial Safety
Education
Park University 2010 — 2013
Bachelor's Degree in Management, Business Administration and Management, General
Community College of the Air Force 2003 — 2006
Associate's Degree, Vehicle Maintenance
AAA Arizona December 2014 - Present
Nourished Generations April 2014 - Present
TriMark Gill Group May 2005 - April 2014
Skills
Leisure Travel, Domestic Travel, Travel Planning, Public Speaking, Customer Service, Strategic Planning, Microsoft Office, Research, PowerPoint
Education
Nutritional Therapy Association 2012 — 2013
Certified Nutritional Therapy Practitioner, Foods, Nutrition, and Wellness Studies
Rensselaer Polytechnic Institute 1993 — 1995
Bachelor of Sciene, Business/Finance
AAA Arizona March 2014 - Present
private July 2006 - September 2013
ITT Automotive 1996 - 2000
DMC Healthcare 1991 - 1995
Skills
Customer Service, Account Management, Team Building, Management, Strategic Planning, Marketing, Team Leadership, New Business Development, Event Management, Social Media, Microsoft Office
Education
Central Michigan University 1985 — 1989
Bachelor of Science (BS), Education
AAA Arizona October 2007 - Present
USAA February 2005 - October 2007
Farmers Insurance November 2003 - February 2005
Skills
Works well in a team, Microsoft Works, Learning Quickly, Positive Team Player, Sales, Call Centers, Underwriting, Umbrella Insurance, Insurance, Close Attention to..., Customer Experience, Property, Outlook, 10 Key, Casualty, Networking, General Office Skills, Organization, Team Building, Social Networking, Proactive self-starter, Motivated self-starter, Positive Can-do Attitude
Education
Rio Salado College
Certificate for Insurance
Ensco plc October 2013 - April 2015
AAA Arizona May 2013 - October 2013
Veolia Transportation May 2007 - May 2013
Dynamark December 2001 - May 2007
E.T. Race Cars February 2000 - December 2001
Skills
Diesel and Gas Engine..., Generator and..., Hydraulic Maintenance..., Welding, Electrical / Electronic..., Machine Shop Apprentice, Team Supervision, Metal Fabrication, Petroleum, Heavy Equipment, Cranes, Generators, Maintenance, Pumps
Education
Mesa Community College 2001 — 2001
Advanced Mig/Tig
AAA Arizona September 2008 - Present
Arizona Lodging and Tourism Association January 2012 - September 2015
AAA April 2006 - September 2008
City of Mesa 2004 - 2006
PetSmart 2002 - 2004
Downtown Phoenix Partnership 1999 - 2002
Skills
crisis communications, strategic planning, media training, Editing, Event Planning, Marketing Communications, Crisis Communications, Strategic Planning, Internal Communications, Strategic Communications, Management, Magazines, Media Studies, Journalism, Social Media, Fundraising, Leadership, Strategy, Marketing, Public Affairs, Crisis Management, Publications, Speech Writing, Budgets, Email Marketing, Community Development, Broadcast, Spokesperson, Project Planning, Copywriting, Program Management, Newsletters, Publicity, Media Relations, Public Relations, Press Releases, Public Speaking, Event Management, Social Media Marketing, Corporate Communications, Social Networking, Blogging, Nonprofits, Community Outreach, Team Building
Education
Gonzaga University 2012 — 2015
Master of Arts (M.A.), Communications and Leadership, 4.0 GPA
Arizona State University 1991 — 1995
B.A., English
AAA Arizona January 2010 - Present
AAA 2010 - 2015
Marriott International January 2008 - July 2009
The Phoenician Resort 2007 - 2008
Hotel Valley Ho (internship) May 2006 - May 2007
2003-2006 Platinum (Ed Moses) January 2004 - April 2006
Executive Suites Extended Stay January 2003 - January 2004
Epic Resorts January 1999 - January 2002
Double Tree PVR January 1998 - January 1999
Skills
Customer Experience, Marketing Communications, Travel Management, Travel Planning, Tourism, Hospitality Management, Hotel Management, Front Office, Hotels, Public Relations, Corporate Events, Event Planning, Management, Event Management, Sales, Marketing, Marketing Strategy, Meeting Planning, Customer Service, Banquets, Team Building, Micros, Inventory Management, Food & Beverage, Restaurants, Convention Services, Revenue Analysis, Hotel Booking, Rooms Division, Yield Management, Concierge Services, Leisure, Customer Satisfaction, Pre-opening, Property Management..., Guest Service Management, Destination Marketing
Education
Northern Arizona University 2015 — 2016
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
Scottsdale Community College 2005 — 2008
Associates, Hospitality Tourism, Certificated Hospitality Management
Scottsdale Community College 2005 — 2007
Associates, Restaurant Management
LMU Student Financial Services September 2013 - Present
Frank, Rimerman + Co. LLP June 2015 - August 2015
AAA Arizona June 2013 - August 2013
The Coffee Bean & Tea Leaf May 2011 - August 2013
Sodexo January 2013 - May 2013
Skills
PowerPoint, Time Management, Microsoft Excel, Teamwork, Microsoft Office, Microsoft Word, Customer Service, Event Planning, Outlook, Budgets, Inventory Management, Social Networking, Public Speaking, Accounting
Education
Loyola Marymount University 2012 — 2016
Accounting and Finance
Gonzaga in Florence
American Express February 2014 - Present
AAA Arizona September 2012 - August 2013
AAA Arizona December 2009 - August 2012
American Express 1996 - 2009
American Express 1982 - 1996
Skills
Requirements Management, Process Improvement, Program Management, Business Process..., Training, Leadership, Strategy, Six Sigma, Project Management, Call Centers, Recruiting, Organizational..., Customer Satisfaction, Customer Experience, Human Resources, Project Planning, Business Analysis, Vendor Management, PMO, Project Portfolio..., Visio, PMP, Marketing Strategy, Product Management, CRM, Customer Service, Operations Management, Strategic Planning, Budgets, Change Management, Requirements Analysis, Team Leadership, Team Building, Management, Re-engineering, Cross-functional Team..., Coaching, Credit Cards, Business Strategy, Performance Management, Analysis, Sales, Forecasting
Education
Arizona State University
Bachelor of Science (BS), Business Administration, Advertising
AAA Arizona May 2014 - Present
Arizona Public Service (APS) January 2013 - May 2014
Danielle Sittu Communications, LLC August 2002 - January 2013
Phelps Dodge Corp. 1999 - 2002
AG Communication Systems September 1995 - November 1999
First Interstate Bank 1989 - 1995
Skills
Strategic Communications, Corporate Communications, Internal Communications, Marketing Communications, Public Relations, Media Relations, Crisis Communications, Communication Training, Leadership, Reputation Management, Marketing, Strategic Planning, Speech Writing, Editing, Publications, Copywriting, Communications Planning, Messaging, Organizational..., Entrepreneurship, Spokesperson, Integrated Marketing, Press Releases, Stakeholder Engagement, Web Content, Newsletters, Event Management, Marketing Strategy, Publicity, Event Planning, Organizational..., Feature Articles, Community Development, Public Affairs, Executive Communications, Message Development, Change Management, Issues Management, Crisis Management, Communications Strategy, Strategic Thinking, AP Style, Publishing, Magazines
Education
Arizona State University 1985 — 1989
Bachelor of Arts, Journalism, Emphasis in Public Relations
AAA Arizona February 2012 - October 2014
United Road Towing March 2011 - February 2012
Phoenix Battery Service LLC June 2010 - November 2010
Skills
Budgets, Customer Service, Leadership, Team Building
Education
Le Cordon Bleu College of Culinary Arts-Atlanta
AAA Arizona January 2015 - Present
Corportate Volunteer Council 2014 - Present
AAA Arizona April 2011 - January 2015
AAA Arizona January 2010 - April 2011
Zion & Zion August 2009 - January 2010
Aveda January 2006 - January 2010
Toyota Financial Services October 2001 - January 2006
Toyota Financial Services October 2001 - January 2006
Skills
Press Releases, Media Relations, Facebook, Public Relations, Editing, Public Affairs, Social Media, Leadership, Social Media Marketing, Internal Communications, Newsletters, Marketing, Social Networking, AP Style, Storytelling
Education
Arizona State University 2007 — 2009
public relations
Walter Cronkite School of Journalism
Bachelor's degree; Associate's degree, and Mass Communication; Public Relations; General Studies
Trendline Interactive May 2014 - Present
Ticketmaster Entertainment March 2012 - May 2014
Merkle July 2011 - March 2012
AAA Arizona February 2009 - July 2011
AAA Colorado January 2007 - November 2008
AAA January 2007 - November 2008
Tenxible Solutions/ Black Diamond Computing 1995 - 2007
CBS Radio 2005 - 2006
Infinity Broadcasting 2005 - 2006
American Data Group 2004 - 2005
Skills
ExactTarget, PHP, Email Strategy, Email Marketing, Online Marketing, E-business, Photography, Social Media, Social Media Marketing, Social Marketing, Email Solutions, Digital Marketing, Digital Photography, Interactive Marketing, Cross-channel Marketing, Mobile Marketing, Digital Strategy, Database Marketing, Marketing Strategy, Social Networking, Integrated Marketing, Marketing, Mobile Devices, User Experience, Digital Media, Content Strategy, Multi-channel Marketing, Online Advertising, Web Analytics, Web Design, E-commerce, Website Development, Advertising, Strategy, SEO, Cross Media Marketing, Facebook, Analytics, SEM, Google Analytics, ESP, Technology
Education
Embry-Riddle Aeronautical University 1989 — 1994
BA, Aviation Business Administration
Embry-Riddle Aeronautical University 1989 — 1994
BA, Prescott Campus
Platte Canyon High School 1985 — 1989
yes, high school diploma
AAA Arizona July 2014 - Present
McMURRY/TMG, LLC April 2013 - July 2014
CBS Television Distribution June 2012 - February 2013
Terralever October 2011 - June 2012
Starwood Hotels & Resorts Worldwide, Inc. June 2010 - October 2011
Off Madison Ave April 2008 - June 2010
Off Madison Ave August 2007 - April 2008
Off Madison Ave February 2007 - August 2007
Martz Agency September 2006 - February 2007
Skills
Social Media, Account Management, Marketing, Advertising, SEM, SEO, Media Relations, Press Releases, Copywriting, Public Relations, Facebook, Twitter, Instagram, YouTube, GetGlue, Tout, CMS, Email Marketing, Integrated Marketing, Strategy, Digital Strategy, WordPress, Creative Direction, Online Marketing, Digital Media, Social Media Measurement, New Media, Mobile Marketing, Web Analytics, Google Analytics, Content Strategy, Brand Development, PPC, Direct Marketing, Brand Awareness, Blogging, Google Adwords, Media Planning, Social Networking
Education
Arizona State University 2002 — 2006
Bachelor of Arts, Journalism and Mass Communications
Richmond University London in Italy 2005 — 2005
Xavier College Preparatory 1998 — 2002
GED
AAA Northern California, Nevada & Utah August 2014 - Present
AAA Club Partners May 2012 - August 2014
AAA MountainWest May 2007 - May 2012
AAA Arizona February 2001 - April 2007
AAA Chicago Motor Club 1988 - 2001
Skills
Strategic Planning, Team Building, Budgets, New Business Development, Sales Management, Process Improvement, Public Speaking, Marketing Strategy, Leadership, Product Development, Team Leadership, Contract Negotiation, Insurance, Management, Business Development, Customer Satisfaction, Account Management, Strategy, Business Strategy, Sales, Cross-functional Team..., Business Analysis, Forecasting, Vendor Management, Business Planning, Competitive Analysis, P&L Management, Mergers & Acquisitions, Product Management, Business Process..., Strategic Partnerships, Start-ups
Education
Northern Illinois University 1983 — 1987
Bachelor of Science, Economics
Arizona State University March 2003 - Present
Arizona State University January 1999 - Present
Arizona State University April 1996 - January 1999
Arizona State University 1993 - 1995
AAA Arizona 1985 - 1992
Skills
Social Media, Broadcast, Leadership, Graphic Design, Editing, Marketing Strategy, Community Outreach, Video, Video Production, Strategy, Research
Education
Arizona State University 1993 — 1995
BA, Broadcast Production, with a focus on management
AAA Arizona 2010 - Present
Pitney Bowes Mail Services 2002 - 2009
Pitney Bowes PSI 1996 - 2002
PSI Group Inc. 1991 - 1996
Skills
Vendor Management, IT Governance, Business Intelligence, Strategic Planning, Operations Management, Governance, Project Management, Team Management, Budgets, Telecommunications, Management, Agile Methodologies, Software Development, Project Planning, Change Management, Leadership, Team Leadership, Program Management, Disaster Recovery, Process Improvement, Databases, Data Center, Outsourcing, Team Building, Mergers & Acquisitions, IT Strategy, Security, Business Analysis, IT Operations, IT Service Management, Enterprise Software, IT Management, Analysis, CRM, SharePoint, Integration, Business Process..., Information Technology, Strategy, Data Warehousing, SaaS, Infrastructure, ERP, Testing, Enterprise Architecture, Project Portfolio..., Networking, SDLC, Cloud Computing, Visio
Education
University of Nebraska at Omaha 1990 — 1995
Bachelor of Science, Computer Science
Arizona State University 1993 — 1995
Minor coursework in Accounting, Graduate Level Computer Science Coursework
CCAF & Phoenix College 1987 — 1989
Associates of Applied Science, Avionics Systems Technology
Glynlyon April 2013 - Present
Axway August 2009 - March 2013
For The Record, Limited (A Melbourne IT Company) 2007 - 2009
Najafi Companies 2005 - 2007
AAA Arizona 2003 - 2005
Business Integration Group (A Cushman and Wakefield Co) 2000 - 2003
The Dial Corporation 1994 - 1999
Ernst & Young 1991 - 1993
Skills
Financial Reporting, Internal Controls, Mergers, GAAP, Strategic Planning, Financial Analysis, Accounting, Managerial Finance, Financial Accounting, Forecasting, Treasury Management, Payroll Taxes, Staff Supervision, Internal Audit, Cash Management, General Ledger, Finance, Strategic Financial..., Budgets, Auditing, US GAAP, Cash Flow, Mergers & Acquisitions, Financial Audits, Due Diligence, Executive Management, Corporate Finance, Financial Modeling, Leadership, ERP, CPA, Sarbanes-Oxley Act, Process Improvement, Banking, Revenue Recognition, Financial Statements, Acquisition Integration, Variance Analysis, Restructuring, Consolidation
Education
Arizona State University - W. P. Carey School of Business
BS, Finance
University of Notre Dame - Mendoza College of Business
MBA, Finance and Accounting
AAA Arizona August 2015 - Present
AAA Arizona October 2013 - August 2015
ACP March 2010 - October 2013
AAA MSC July 2009 - February 2010
Mercy Health System June 2004 - May 2009
Various 1988 - 2004
Skills
Department Budgeting, Vendor Management, Cross-functional Team..., Organizational..., Presentation Coaching, Written & Oral..., Sales Presentation..., Sales, Performance Management, Customer Satisfaction, Call Centers, Insurance, Change Management, Magazines, Resource Management, Customer Service, Management, Customer Experience, Team Leadership, Business Process..., Training, Coaching, Process Improvement, Team Building, Online Publishing, Publishing, Operations Management, Contact Centers, Employee Relations, Strategic Planning, Onboarding, Marketing, Employee Training, Interviews, Call Center Development, Team Management, Peer Mentoring, Employee Engagement, Leadership Development
Education
Missouri State University
AAA 2000 - Present
AAA Arizona January 2000 - January 2014
Skills
Analytics, Web Analytics, E-commerce, Digital Marketing, Product Management, SEM, Email Marketing, Social Media Marketing, Business Analysis, Direct Marketing, E-business, Web Project Management, Online Advertising, User Experience, Multi-channel Marketing, Digital Strategy, Database Marketing, Google Analytics, Online Marketing, CRM, Content Management, Interactive Marketing, Mobile Marketing, Omniture, CMS, Web Content Management, Affiliate Marketing, Integrated Marketing, PPC, Lead Generation, SEO, Segmentation, Landing Page...
Education
Bard College
Bachelor of Science (BS), History and Philosophy of Science and Technology
AAA Arizona April 2014 - Present
Food for the Hungry, Inc. February 2012 - April 2014
Road Machinery LLC December 2005 - January 2012
CENVEO CORPORATION March 2005 - November 2005
Education
Northern Arizona University
Bachelors, Technology Management
University of Arizona
$10dollarbras.com January 2015 - Present
Greater Events October 2014 - Present
Willow House September 2011 - March 2013
AAA Arizona April 2008 - April 2010
Paysage June 2006 - March 2008
Skills
Photography, Social Media Marketing, Advertising, Graphic Design, Illustrator, Marketing
Education
Marietta College 2001 — 2005
BA, Graphic Design
Medina High School 1997 — 2001
AAA Arizona June 2011 - Present
AAA Arizona April 2004 - June 2011
Education
California Lutheran University 1985 — 1989
B.A., Religion
Assurant Health June 2008 - Present
AAA Arizona 1996 - 2006
Skills
Insurance, Employee Benefits, Sales Management, Marketing Strategy, Process Improvement, Life Insurance, Commercial Insurance, General Insurance, Health Insurance, Leadership, Marketing, Sales, Team Building, Underwriting
Education
Monroe College 1989 — 1991
Associates, Business Management
AAA Arizona January 2011 - Present
AAA NCNU December 1998 - December 2010
AAA NCNU (formally CSAA) December 1998 - December 2010
AAA Insurance December 1998 - December 2010
AAA NCNU December 1998 - December 2010
Western United December 1998 - December 2010
Education
Kent State University 1984 — 1990
BA Business Administration, marketing
Colonial Life July 2015 - Present
Complete Home Entertainment Systems, Inc. September 2001 - Present
Bennett & Porter Insurance Services May 2014 - May 2015
AAA Arizona January 2013 - May 2014
Digital Consumer Solutions Inc. June 2008 - March 2012
Hargate Theater Vision November 1998 - September 2001
Zevo Golf October 1995 - August 1998
Skills
Advertising, Video, Marketing Strategy, Public Relations, Social Media, Life Insurance, Health Insurance, Financial Services, Account Management, Entrepreneurship, Leadership, Marketing, Digital Media, Online Advertising, Sales, Selling, Strategic Partnerships, Strategic Planning, Team Building
Education
MacEwan University 1990 — 1991
Red Deer College 1989 — 1990
Camile J Lerouge 1986 — 1988
LifeLock August 2015 - Present
LifeLock January 2015 - Present
LifeLock March 2008 - December 2014
AAA Arizona October 2005 - March 2008
Best Western November 2003 - December 2005
Pi Research, division of Ford Motor Company October 1992 - November 2003
Bastian Material Handling 1990 - 1992
Skills
Strategic Partnerships, Account Management, Key Account Management, Cross-functional Team..., Management, Marketing Strategy, Marketing, Marketing Communications, Marketing Management, New Business Development, Sales, Strategic Planning, Strategy, Leadership, Budgets, Product Management, E-commerce, Start-ups, Competitive Analysis, Sales Management, Product Development, Team Leadership, Social Media Marketing
Education
Purdue University 1986 — 1992
Bachelor's degree, Communication and Media Studies
Carmel High School 1983 — 1986
Cole Capital June 2015 - Present
Cole Capital June 2014 - June 2015
Cole Capital January 2013 - June 2014
Cole Real Estate Investments September 2011 - January 2013
AAA Arizona September 2008 - May 2011
Pepsi Beverages Company August 2007 - September 2008
Medtronic October 2005 - June 2007
Fastidious Financial Services June 2002 - October 2005
Medtronic October 2000 - June 2002
Medtronic October 1996 - October 2000
Skills
Financial Modeling, Forecasting, Financial Analysis, Variance Analysis, Strategic Planning, Finance, Business Analysis, Management, Budgets, Process Improvement, Business Strategy, Managerial Finance, Microsoft Office, Essbase, Corporate Finance, SAP, Vlookup, Salesforce.com, P&L Management, NPV, Business Planning, Project Planning, Strategic Financial..., Executive Management, Business Modeling, Cognos, Pivot Tables, Entrepreneurship, Due Diligence, Hyperion Planning, Cash Flow, Strategy, Business Performance..., Performance Dashboards, Operations Management, Financial Reporting, ROI Optimization, International Business, Private Equity, International Business..., Financial Statements, Real Estate Investment..., Alternative Investments, Financial Planning, Microsoft Office Suite, Zephyr Style Advisor, Hedge Funds, Real Assets, Structured Products, Managed Futures
Education
Thunderbird School of Global Management 2010 — 2012
MBA, Global Management
Boston University 2004 — 2006
Certificate, Financial Planning
Arizona State University 1997 — 2001
BS, Finance
CAIA Association
MetLife Auto & Home April 2007 - Present
AAA Arizona 1987 - 2007
Skills
Insurance, Life Insurance, Sales Management, Sales, Leadership, Strategic Planning, Training, Marketing Strategy, Management, Account Management, New Business Development, Risk Management
Education
Phoenix College 1984 — 1986
Business Administration and Management, General
AAA Arizona August 2006 - Present
Skills
Software Project..., Application Testing, Requirements Gathering, Testing, CRM, Project Management, Access, Process Improvement, Business Analysis, Data Analysis
Education
Arizona State University
English
Clean By A Marine April 2015 - Present
AAA Arizona November 2014 - April 2015
Barnette's Towing 2015 - 2015
Woody Mountain Woodworks June 2009 - 2015
Redburn Tire Co May 2014 - November 2014
Jonesco Trucking Inc 2013 - 2014
Downtown Auto Center and Towing 2013 - 2013
Charity Towing 2013 - 2013
Am/Pm Towing and Recovery 2012 - 2013
Bizblock August 2011 - December 2012
Skills
Leadership, Microsoft Office, Public Speaking, Customer Service, Microsoft Excel, Training, Research, Team Building, Management, Time Management
Education
Northern Arizona University 2010 — 2013
Business/Managerial Economics
Mesa Community College 2009 — 2010
History
Northwood University 2008 — 2009
Management Information Systems and Services
Tree Pros October 2013 - August 2015
Swift Transportation February 2013 - October 2014
AAA Arizona August 2007 - January 2013
Central Harley Davidson Retail May 2007 - July 2007
Pizza Hut January 2006 - May 2007
Skills
Leadership, Customer Service
Education
Penrose Academy 2010 — 2011
Cosmotology License, Cosmotology
Glendale Community College 2005 — 2010
None, Psychology
Apollo High School
High School Diploma
Glendale Community College
Psychology
AAA Arizona July 2013 - Present
Marriott International August 2010 - July 2013
Education
Arizona State University - W. P. Carey School of Business 2006 — 2010
Bachelor's degree, Tourism and Travel Services Management
AAA Arizona August 1999 - Present
Skills
Marketing, Strategic Planning, Call Center, Insurance, Customer Service, Process Improvement, Leadership, Social Media, Team Leadership, Public Speaking, Call Centers, Event Planning, Marketing Strategy, Marketing Communications, Budgets, Training, Team Building, Microsoft Office, Property & Casualty..., Sales, Public Relations, Sales Management
Education
Phoenix College 2012 — 2019
Associate's Degree, Forensic Science and Technology
Hispanic Leader Inst.- Estrella Mountain Community College 2008 — 2008
Yes, Center for Teaching & Learning
Trevor Browne High School 1991 — 1995
Yes, General, 12
Phoenix College
General Studies
AAA Arizona January 2015 - Present
AAA Arizona October 2008 - December 2014
AAA Arizona July 2007 - October 2008
AAA Arizona January 2007 - July 2007
Rose & Allyn Public Relations 2004 - 2006
C-SPAN January 2003 - May 2003
Solomon Friedman Advertising 2002 - 2003
Infinity Broadcasting 1999 - 2002
Skills
Media Relations, Public Relations, Press Releases, Social Media, Strategic Communications, Crisis Communications, Facebook, Internal Communications, Public Speaking, Editing, Publicity, Speech Writing
Education
Hood College 2000 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies
CVS Health May 2015 - Present
Jill Schildhouse: Writer & Editor 2006 - Present
Apollo Education Group December 2014 - May 2015
Digital Current May 2014 - October 2014
AAA Arizona April 2011 - April 2014
McMurry November 2006 - May 2010
Institute for Supply Management August 2004 - November 2006
Southwest Risk Services December 2003 - August 2004
The Write Advantage December 2003 - August 2004
Weeks Publishing Company May 2000 - May 2003
Skills
Content Marketing, Branded Content..., Writing, Copy Editing, Social Media, Copywriting, Content Management, Content Strategy, Media Relations, Corporate Communications, Newsletters, Press Releases, Magazines, Editing, Editorial, Publications, Publishing, Marketing Communications, Journalism, Advertising, Email Marketing, Feature Articles, Marketing, Social Media Marketing, Proofreading, Social Networking, Strategic Communications, Web Content, Public Relations, Brochures, Facebook, Storytelling, Television, Content Development, Marketing Copy, Internal Communications, Interviews, Freelance Writing, Creative Direction, Creative Writing, SEO, Blogging, Online Marketing, Integrated Marketing, Digital Marketing, AP Style, Leadership, New Media, Web Content Management, Organizational...
Education
Northern Illinois University 1995 — 1999
Bachelor of Arts, Corporate Communications
Audio Video Resources May 2013 - Present
AAA Arizona May 2006 - May 2013
AAA Arizona September 2001 - May 2006
AAA Arizona March 1996 - September 2001
Skills
Photography, Social Media, Social Media Marketing, Email Marketing, Marketing Communications, Event Planning, Public Relations
Education
Phoenix College 2004 — 2007
Graphic Design, Photography
Deer Valley
AAA Arizona February 2008 - January 2012
Destination Svcs. of CO, Global Events Partners, Feats Inc., Capitol Services, USA Hosts 2003 - 2007
Renaissance Harborplace Hotel (Marriott Corporation) 1995 - 2003
Renaissance Denver Hotel 1993 - 1995
Society of Petroleum Engineers 1989 - 1993
Hyatt Regency 1987 - 1989
Arlington Hilton Hotel 1985 - 1987
Promotional Products Association International 1978 - 1985
Skills
Event Planning, Budgeting, Creative Direction, Logistics Management, Food & Beverage, Decoration, Theme Development, Catering Sales, Convention Services, Outstanding Customer..., Resorts, Customer Service, Hotels, Catering, Parties, Hospitality Industry, Time Management, Meeting Planning, Event Management, Hospitality Management
Education
Northern Illinois University
B.S., Education
Northern Illinois University
BS Education
Mission Montessori on The Desert June 2015 - Present
AAA Arizona April 2014 - October 2014
The Walt Disney Company March 2012 - March 2014
St. John's Children's Center October 2010 - April 2011
Skills
Classroom Management, Classroom, Teaching, Staff Development, Early Childhood..., Budgets, Team Building, Negotiation, Customer Service, Sales, Marketing, Public Speaking
Education
Art Institute of Phoenix 1996 — 1998
Associate of Arts (AA), Computer Art
San Francisco State University 1985 — 1987
Bachelor's degree, Theatre/Theater
High Tech Institute
Associate's Degree, Computer Electronics
Commonwealth of Kentucky September 2010 - Present
AAA Arizona July 2010 - August 2010
LifeLock November 2009 - July 2010
Tessenderlo Kerley May 2008 - October 2009
DriveTime August 2003 - April 2008
Wausau Mosinee Paper February 2002 - August 2003
Alltel Information Services January 2001 - February 2002
Gemma January 2000 - January 2001
IBM Global Services February 1998 - December 1999
Cap Gemini Sogeti 1995 - 1998
Skills
SharePoint, Agile Methodologies, IIS, Microsoft SQL Server, Databases, XML, SSRS, T-SQL, Visual Studio, Integration, SQL, Web Services, TFS
Education
Free Code Camp 2015 — 2017
Full Stack Web Development, Computer Software Engineering
Coleman College 1990 — 1994
BS, Computer Information Science
Grace Hospitality March 2015 - Present
Prescott Resort and Conference Center April 2013 - March 2015
Hotel St. Michael May 2012 - October 2012
AAA Arizona June 2004 - May 2012
AAA Arizona September 1999 - June 2004
Skills
Hotels, Tourism, Cruises, Event Planning, Customer Service, Marketing Communications, Sales, Public Relations, Budgets, Team Building, Public Speaking, Social Media, Leadership, Sales Management, Event Management, Marketing, Strategic Planning, Marketing Strategy, Microsoft Office, Team Leadership, Travel Management, Training, New Business Development, Social Media Marketing, Account Management, Management, Coaching
Education
Oregon State University 1991 — 1993
Bachelors of science, Public Speaking
Mesa Airlines, Inc. May 2014 - Present
Mesa Airlines, Inc. June 2013 - May 2014
Mesa Airlines, Inc. November 2012 - June 2013
Arizona Department of Transportation October 2010 - November 2012
AAA Arizona August 2009 - June 2010
Cutter Aviation December 2007 - June 2009
Cutter Aviation December 2005 - December 2007
Swift Aviation Group January 2004 - December 2005
Swift Aviation Group December 2003 - January 2004
Skills
Analysis, Management, Testing, Aircraft, Project Management, Program Management, Project Planning, Microsoft Project, Process Improvement, Change Management, FAA rules and..., Accounting, Auditing, Flight Dispatch, CASS, Operations Management
Education
Northern Arizona University 2010 — 2013
Bachelor of Business Administration (B.B.A.), International/Global Studies
DHG Consulting June 2000 - Present
AAA Arizona August 2008 - March 2010
Great Northern Resorts/Bilimby Bay March 2002 - April 2004
Universal Studios Vacations January 1998 - July 2000
Walt Disney Parks & Resorts 1991 - 1998
Young Life 1974 - January 1990
Skills
Consulting, Retail, Disney, Travel Agency, Service Delivery, Wholesale, Sales Management, Leadership, Strategic Planning, Team Building, New Business Development, Training, Recruiting, Event Management, Management, Fundraising, Project Management, Marketing Communications, Sales, Change Management, Organizational..., Strategy, Account Management, Executive Management, Team Leadership, Coaching, Contract Negotiation, Public Speaking, Business Planning, Customer Service, Operations Management, Marketing, Leadership Development, Business Development, Entrepreneurship, Hospitality, Negotiation, Nonprofits, Budgets, Event Planning, Social Media Marketing, Public Relations, Social Media, Start-ups, Human Resources, Social Networking, Small Business, Program Management, Business Strategy
Education
Belhaven University 2001 — 2003
MBA, Business leadership
Louisiana State University 1975 — 1978
BA, Psychology
Scottsdale Community College 1973 — 1974
AA, Business, Management, Marketing, and Related Support Services
Multiple Magazines 2005 - Present
AAA Arizona January 2013 - July 2013
New Mexico Magazine March 2012 - January 2013
Frommer's March 2012 - December 2012
New Mexico Magazine 2008 - March 2012
Phoenix magazine January 2008 - May 2008
Women’s Economic Self-Sufficiency Team August 2004 - July 2006
Skills
Magazines, Social Media, Travel Writing, Journalism, Environmental Journalism, Editorial, Editing, Copy Editing, Newspapers, Press Releases, Publications, Books, Video, Photography, Web Content, Fact-checking, Multimedia, Newsletters, Publishing, Blogging, Media Relations, Public Relations, Facebook, Storytelling, Web Content Management, Social Networking
Education
Arizona State University 2006 — 2008
M.M.C., Journalism
University of Puget Sound 2000 — 2003
B.A., Communication Studies
www.laura-stoddard.com November 2013 - Present
AAA Arizona December 2009 - Present
Cedar Fort, Inc November 2013 - Present
Highroads Magazine, AAA Arizona March 2011 - March 2014
Arizona State University October 2004 - March 2009
Tempe Pappas Regional Elementary August 2002 - September 2004
Skills
Creative Writing, Executive..., Engaging Public Speaker, Microsoft Office, Volunteering, Organization, Multi Tasking, Administrative..., Facebook, Newsletters, Proofreading, Publications, Social Media, Storytelling, Time Management, Volunteer Management, Web Content, Writing, Press Releases, Blogging, Editing, Public Speaking, Social Networking
Education
Arizona State University 1999 — 2003
Bachelor of Arts (B.A.), English Literature
Jobing August 2009 - Present
Jobing September 2005 - August 2009
Jobing December 2004 - September 2005
Select 1 Transport, Inc. March 2001 - August 2004
WestEx, Inc. January 2000 - March 2001
AAA Arizona March 1999 - January 2000
California Pizza Kitchen September 1996 - March 1999
Education
Arizona State University
MBA
CSU Dominguez Hills
B.S., Accounting
CSAA Insurance Group December 2007 - January 2014
CSAA Insurance Group March 2007 - December 2007
AAA Northern California, Nevada & Utah October 2006 - March 2007
AAA Arizona January 2005 - October 2006
Skills
Virtual Training, Instructor-led Training, Blended Learning, Microsoft Excel, Microsoft Word, PowerPoint, iLinc, Property & Casualty..., E-Learning, Salesforce.com, Learning Management..., Customer Service, Adult Education, Dreamweaver, Training
Education
Arizona State University 2004 — 2006
Bachelor of Arts (BA), Communication Studies
Glendale Community College 2000 — 2003
Associate of Arts (AA), General Studies
AAA Arizona April 2014 - Present
Arizona State Retirement System December 2011 - April 2014
The Venue Scottsdale October 2010 - November 2011
DuCharme, McMillen & Associates May 2010 - October 2010
TriVita April 2009 - April 2010
Computer Guidance August 2006 - April 2009
Trumpet Inc. October 2004 - August 2006
ePropertyTax March 2003 - August 2004
4imprint March 2002 - March 2003
Purcell Murray Company October 1997 - March 2002
Skills
Marketing Strategy, Email Marketing, Strategic Planning, Promotions, Online Marketing, Start-ups, Advertising, Website Development, Lead Generation, Event Planning, Copywriting, Direct Mail, Event Management, Online Advertising, Marketing Communications, Strategy, SEO, Market Research, Direct Marketing, Integrated Marketing, Management, Brand Development, Social Media Marketing, Digital Marketing, Marketing Research, Business Development, Market Planning, Leadership, SaaS, Sales, Budgets, Sales Management, Sales Operations
Education
Concordia University-Wisconsin 1993 — 1996
Bachelors, Marketing
AAA Arizona November 2009 - Present
Cruise Adventures November 1987 - September 2004
Skills
Account Management, Budgets, CRM, Cruises, Customer Satisfaction, Customer Service, Event Management, Event Planning, Leadership, Leadership Development, Marketing, Marketing Strategy, Meeting Planning, New Business Development, Operations Management, Photoshop, Public Relations, Sales, Sales Management, Strategic Planning, Team Building, Tourism, Travel Management
Education
Michigan State University
AAA Arizona February 2008 - Present
Avondale Automotive 2006 - 2007
URS Corporation 2005 - 2006
Pacific West Association of Realtors 2002 - 2005
Education
California State University-Long Beach - College of Business Administration 1997 — 2000
Human Resources
AAA Arizona March 2015 - Present
Liberty Mutual Insurance May 1999 - March 2015
Liberty Mutual Group 2011 - 2013
Liberty Mutual Insurance May 1999 - October 2010
Skills
Property & Casualty..., Life Insurance, Management, Insurance, General Insurance, Contract Negotiation, Sales, Umbrella Insurance, Fixed Annuities, Customer Service, Term Life Insurance, Process Improvement, Social Media, Underwriting, Commercial Insurance, Microsoft Office, Liability, Casualty, Small Business, Whole Life, Microsoft Excel, Homeowners, Professional Liability, Casualty Insurance, Sales Management, Team Building, Leadership
Education
Ottawa University
Business Managment and Communications, Business Managment and Communications
AAA Arizona March 2011 - June 2015
Camelback Toyota February 2003 - October 2010
Sanford's Grub & Pub November 1998 - January 2003
Western Oasis Lawn And Landscape June 1996 - November 1998
U.S. Army September 1988 - August 1991
Education
Black Hills State University 1991 — 1996
Bachelor's degree, Art/Art Studies, General
AAA Arizona January 2009 - Present
Ideas in Focus November 2006 - December 2008
American Greetings October 2005 - November 2006
American Greetings April 2004 - October 2005
American Greetings May 2003 - April 2004
Zing Network May 2000 - July 2001
Disco Hi-Tec America, Inc. May 1999 - May 2000
Disco Hi-Tec America, Inc. May 1998 - May 1999
Eastman Kodak December 1996 - May 1998
Eastman Kodak January 1996 - December 1996
Skills
Market Research, Strategic Planning, Product Development, Product Management, Competitive Analysis, Customer Insight, Segmentation, Cross-functional Team..., Marketing Strategy, Product Launch, Product Innovation, Brand Management, Leadership, Consumer Products, Competitive Intelligence, Business Strategy, Sales Management, Team Leadership, Business Intelligence, Strategy, P, Business Planning, Inventor, CRM, Account Management, Management, Marketing, Strategic Partnerships
Education
Weatherhead School of Management at Case Western Reserve University 2002 — 2003
MBA
Miami University 1987 — 1991
BS
Experis (Wells Fargo) July 2009 - Present
TrustedTies.com October 2008 - April 2009
Wells Fargo September 2006 - July 2008
AAA Arizona August 2005 - August 2006
American Express January 2004 - August 2005
Bank One 1987 - 2002
Skills
Vendor Management, Process Improvement, Risk Management, Project Management, Project Portfolio..., Program Management, Resource Management, MS Project, Visio, Team Building, Change Management, PMO, Business Analysis, SharePoint, Budgets
Education
Arizona State
MBA
Bishop's Storehouse, Church of Jesus Christ of Latter-day Saints September 2010 - Present
AAA Arizona May 2010 - September 2010
AAA Arizona April 2008 - May 2010
Riggs Texture Corp December 2007 - March 2008
KPMG August 2007 - November 2007
Progress MFG March 2005 - July 2007
Education
Brigham Young University 2002 — 2007
Masters, Accountancy
Brigham Young University 2002 — 2007
Bachelor, Accountancy
550 AM KFYI Radio March 2008 - Present
Expert Communications LLC July 2006 - Present
KTAR FM 2012 - 2013
Arizona Super Bowl Host Committee April 2007 - March 2008
KTAR Radio 92.3 FM, Phoenix, AZ January 2007 - January 2008
AAA Arizona September 2005 - July 2006
KNXV-TV May 2002 - October 2005
PHX 11 City of Phoenix cable channel September 2000 - May 2002
KNXV-TV June 1997 - September 2000
Education
Bradley University
AAA Arizona February 2013 - Present
AAA Arizona July 2009 - January 2013
DHL Express May 2007 - July 2009
DHL Express March 2001 - May 2007
DHL Express August 1999 - March 2001
Skills
Budgets, Business Analysis, Business Process, Business Process..., Call Centers, Change Management, Continuous Improvement, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, Data Analysis, Leadership, Logistics, Management, Operations Management, Performance Management, Process Improvement, Program Management, Project Management, Six Sigma, Strategic Planning, Supply Chain Management, Team Building, Team Leadership, Training
Education
Arizona State University - W. P. Carey School of Business 1995 — 1999
BS Business Management & CIS
Bluewolf June 2014 - June 2015
Bluewolf, Inc. March 2012 - June 2014
AAA Arizona January 2011 - December 2011
CompTIA August 2008 - December 2010
Mintel International Group June 2007 - January 2008
Quill Corporation June 2006 - December 2006
Skills
Market Research, Salesforce.com, CRM, Marketing Strategy, Cross-functional Team..., Sales Operations, Management, Analysis, Team Leadership, Training, Recruiting, Sales, Project Management, Marketing, Business Analysis, Certified..., Leadership, Salesforce.com...
Education
DePaul University 2003 — 2007
Bachelor’s Degree, B.S. with Honors in Marketing (Honors Program), Minor in Communication
Julep October 2013 - June 2014
philosophy January 2012 - September 2013
philosophy September 2005 - December 2011
AAA Arizona February 2003 - September 2005
YPM, Inc. January 2001 - April 2002
YPM, Inc. 1998 - 2000
Skills
Marketing Strategy, Marketing, Marketing Communications, Product Development, Cross-functional Team..., Project Management, Market Planning, Consumer Products, Personal Care, Strategic Planning, Change Management, Retail, Merchandising, Management, Fragrance, Brand Management, Skin Care, Beauty Industry, Cosmetics, Fashion, Brand Development, Luxury Goods, Competitive Analysis, Product Marketing, Marketing Management, Customer Insight, Packaging, Pricing, Product Launch
Education
California State University-Fullerton 1993 — 1997
BA, Business Administration, Marketing Concentration
Auto - Travel Writer January 2000 - Present
AAA Arizona April 1998 - November 2012
Allstate Insurance Company 1984 - 1990
Skills
Automotive and Travel...
Education
Northwood University - Richard DeVos Graduate School of Management
AAA Arizona September 2005 - Present
Qwest Communications September 1998 - September 2005
MicroAge November 1994 - August 1998
Skills
Database Marketing, Analytics, Segmentation, Direct Marketing, Web Analytics, Marketing Automation, Business Intelligence, Customer Analysis, Email Marketing, Multi-channel Marketing, Marketing Strategy, CRM, Customer Acquisition, Lead Generation, Competitive Analysis, E-commerce, Predictive Analytics, SEM, Direct Mail, Product Marketing, Online Marketing, Google Analytics, Integrated Marketing
Education
Arizona State University, W. P. Carey School of Business 2000 — 2002
MBA
University of Phoenix 1995 — 1997
BSB/IS, Information Systems
AAA Arizona September 2000 - Present
MicroAge October 1996 - August 2000
Skills
Leadership, Strategic Planning, Human Resources, Employee Benefits, SharePoint, Process Improvement, Customer Experience, Insurance, Budgets, Philanthropy, Microsoft Excel, Performance Management, Training, Leadership Development, Vendor Management
Education
Arizona State University, W. P. Carey School of Business 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
University of Maryland College Park 1980 — 1985
Bachelor of Science
Tomo Consulting 2013 - Present
Broniec Associates 2009 - 2013
HC Acquisitions, LLC 2007 - 2009
AAA Arizona 2006 - 2007
Sun Lakes HOA #2 October 2003 - June 2006
Richfield Hospitality January 1989 - December 1998
Skills
Accounting, Process Improvement, Internal Controls, Financial Reporting, Auditing, Accounts Payable, QuickBooks, Accounts Receivable, Financial Analysis, Sarbanes-Oxley Act, Internal Audit, Public Speaking, Payroll, Account Reconciliation, Cash Flow, Analysis, Finance, Management, Tax, Financial Statements, Human Resources, Forecasting, GAAP, General Ledger, Fixed Assets, Financial Audits, Budgets, Cash Management, Employee Benefits, Journal Entries, PeopleSoft, Access, Income Statement, Managerial Finance, Mergers & Acquisitions, Cost Accounting, Highly detail oriented, Results Oriented, Organizational..., Project Management, Finanical Analysis, Strategic Planning, Strategic Forecasting, Staff Development, Leadership Development, Written & Verbal..., Microsoft Office, P&L Budget Management, Variance Analysis, Invoicing
Education
Purdue University
Bachelor of Science (BS), Hotel & Restaurant Institutional Management
University of Arizona
Master of Business Administration (MBA), Finance and Marketing
University of Phoenix
Accounting Coursework, Post Graduate Courses (Intermediate/Advanced Accounting)
Ultimate Software October 2012 - Present
P.F. Chang's China Bistro March 2009 - October 2012
P.F. Chang's China Bistro January 2007 - October 2012
P.F. Chang's China Bistro January 2007 - March 2009
AAA Arizona June 2005 - January 2007
Lamps Plus June 2004 - June 2005
Skills
Project Management, Business Process..., Business Process Design, People Skills, Business Strategy, Business Analysis, Business Intelligence, System Administration, System Testing, System Design, Operations Management, Data Analysis, Requirements Analysis, Requirements Gathering, Analytics, Report Writing, Change Management, Managerial, Quality Assurance, Strategic Planning, Goal-oriented..., Cross-functional Team..., Communication, Human Resources, HRIS, Supply Chain Management, Process Optimization, MBA, Microsoft Office, Ultipro, Systems Analysis, Training, SOW, Specifications, Team Building, Staff Development, Program Management, Analysis, Software Documentation, Access, Performance Management
Education
Arizona State University, W. P. Carey School of Business 2008 — 2010
MBA, Business Administration, Leadership
Arizona State University, W. P. Carey School of Business
Bachelor of Science (BS), Supply Chain Management
AAA Arizona June 2005 - Present
NetWorld Alliance 2005 - 2006
Kahala Brands July 2003 - June 2005
Target 2002 - 2002
Project Brainstorm 2002 - 2002
Marshall Field's 2001 - 2002
Skills
Marketing, Public Relations, Social Media, Marketing Communications, Project Management, Customer Service, CRM, Advertising, Leadership, Team Building, Product Management, Marketing Strategy, Strategic Planning, Event Management, Process Improvement, Event Planning, Budgets, Training, Copywriting, Customer Satisfaction, Change Management, Program Management, Press Releases, Newsletters, Sales, Management
Education
Arizona State University - W. P. Carey School of Business 2008 — 2009
MBA
Trinity International University 1999 — 2003
B.A.
WestStar Multimedia Entertainment, Inc. May 2015 - Present
TM International February 2014 - April 2015
AAA Arizona August 2013 - January 2014
AAA Oregon/Idaho April 2008 - July 2013
Lifestyles Senior Housing August 2003 - April 2008
Gannett - Statesman Journal August 1999 - December 2002
Skills
Advertising, Social Media Marketing, Social Media, Marketing, Marketing Strategy, Sales, Account Management, Event Planning, Strategic Planning, Sales Management, Customer Service, CRM, Direct Marketing, Email Marketing, Digital Marketing, Event Management, Public Relations, Leadership, Management, Newsletters, SEO, Strategy, Brand Management
Education
University of Portland 1997 — 1999
Masters, Organizational Communication
Lewis and Clark College 1992 — 1996
BS, Business and Foreign Languages
Triple Stone Education Support June 2015 - Present
AAA Arizona May 2013 - Present
AAA Arizona June 2010 - May 2013
AAA Arizona March 2007 - May 2010
AAA Arizona September 2005 - March 2007
America West Airlines March 2005 - August 2005
Pinnacle Airlines January 2003 - February 2005
Skills
Airlines, Cruises, Event Planning, Customer Service, Public Relations, Public Speaking, Microsoft Excel, Leadership, Social Media, Marketing Communications, Event Management, Tourism, Budgets, Marketing, Strategic Planning, Marketing Strategy, Team Building, Customer Satisfaction, CRM, Travel Management, Hotels, Social Networking, Management, Product Marketing, Sales, Social Media Marketing, Training, Sales Management, Email Marketing
Education
Bellevue University 2009 — 2012
Bachelors of Science, Marketing Management, 3.97
Lincoln School of Commerce 2001 — 2002
Diploma, Tour and Travel
University of Nebraska-Lincoln 1998 — 2000
Coursework, Broadcast Journalism
Sandhills High School 1994 — 1998
Diploma
AAA Arizona April 2015 - Present
Radiall October 2014 - April 2015
PetSmart June 2014 - October 2014
Omaha's Henry Doorly Zoo and Aquarium November 2012 - April 2014
Omaha's Henry Doorly Zoo and Aquarium January 2011 - November 2012
Morning Star Lutheran Preschool and Childcare Center September 2010 - January 2011
Omaha's Henry Doorly Zoo and Aquarium October 2010 - December 2010
Evolving Solutions November 2009 - September 2010
Papillion-La Vista School District August 2009 - September 2010
various Omaha families May 2003 - May 2010
Skills
Marketing Communications, Media Relations, Event Planning, Press Releases, Advertising, Marketing, Newsletters, Leadership, Editing, Management, Marketing Management, Creative Direction, Community Outreach, PowerPoint, Time Management, Social Media, Organization, Customer Service, Event Management
Education
Bellevue University 2012 — 2015
Bachelor of Science (B.S.), Graphic Design
Creighton University 2005 — 2009
Bachelor of Science in Business Administration, Marketing
HotChalk, Inc. April 2012 - Present
University of Phoenix August 2009 - December 2011
AAA Arizona November 2006 - August 2009
TCI Travel April 2006 - September 2006
Upstream LLC February 2005 - March 2006
MLT Vacations December 2000 - December 2002
Skills
Event Planning, Public Speaking, Customer Service, Training, Marketing Communications, Public Relations, Email Marketing, Sales Management, Social Media, Press Releases, New Business Development, Editing
Education
North Dakota State University 2003 — 2005
Mass Communication
University of Mary 1999 — 2000
CIS, Computer Information Systems
Origami Owl January 2013 - Present
CCS Presentation Systems June 2011 - December 2012
Source One Management Services January 2011 - June 2011
MLCS August 2010 - December 2010
AAA Arizona September 2009 - August 2010
AAA Arizona February 2007 - September 2009
AAA Arizona April 2005 - February 2007
JC Penney January 2003 - April 2005
Levi Strauss & Co. March 2004 - November 2004
Skills
Inventory Management, Contract Negotiation, Purchasing
Education
Arizona State University 2006 — 2009
Bachelors, Supply Chain Management
Phoenix College 2003 — 2005
AAA Arizona May 2015 - Present
T. Rowe Price August 2014 - April 2015
HighPoint Global, LLC December 2013 - July 2014
The Hershey Company 2012 - September 2013
McCormick November 2010 - August 2011
McCormick April 2008 - November 2010
The Hershey Company March 2006 - March 2008
Solo Cup Company 2002 - 2006
Skills
Promotions, Packaging, Graphic Design, Creative Development, Brand Development, Photoshop, Graphics, Social Media, Adobe Creative Suite, Illustrator, Creative Problem Solving, Dreamweaver, Facebook, Branding & Identity, Adobe Acrobat, Creative Direction, QuarkXPress, Blogging, Mac, InDesign, Pre-press, Advertising, Logo Design, Brochures, Corporate Branding, Email Marketing, Brand Awareness, Art Direction, Typography, Website Development, Creative Strategy, WordPress, Integrated Marketing, PPC, MailChimp, SpyFu, Newsletters, Web Design, Digital Marketing
Education
The Art Institute of York, Pennsylvania 2015 — 2016
Diploma, Web Design & Interactive Communication
Full Sail University 2013 — 2013
Graduate Certificate, Internet Marketing
Albright College 2010 — 2012
Bachelor, Business Administration
Pennsylvania College of Technology 1995 — 1999
Associate of Arts, Advertising Art
AAA Arizona December 2012 - Present
AAA Arizona April 2004 - December 2012
Carlson Wagonlit Travel October 2003 - March 2004
FTD November 2002 - July 2003
Flowers Direct / eflowers.com January 1997 - October 2002
TeleTech July 1996 - January 1997
Lone Star Airlines September 1992 - July 1996
Continental Express August 1983 - September 1992
Skills
Sales, Tourism, Sales Management, Marketing Strategy, Marketing Communications, Customer Service, Event Planning, Event Management, Training, New Business Development, Process Improvement, Leadership, Team Building, CRM, Management, Marketing, Account Management, Budgets, Strategic Planning, Customer Satisfaction, Public Relations, Business Planning
Education
Purdue University
BS, Marketing
DJM Consulting April 2009 - Present
AAA Arizona February 1997 - April 2009
Affinity Group, Inc. January 1995 - May 1996
The Auto Club Group January 1992 - December 1994
American Automobile Association (AAA) 1986 - 1992
Skills
Leadership, Strategic Partnerships, Insurance, Business Planning, Strategy, Team Building, Customer Service, Public Speaking, New Business Development, Strategic Planning, CRM, Contract Negotiation, Project Management, Marketing, Management, Team Leadership, Marketing Strategy, Business Strategy, Training, Vendor Management, Sales Operations, Management Consulting, Process Improvement, Change Management, Operations Management, Budgets, Sales Management, Leadership Development, P&L Management, Coaching, Executive Management, Sales, Product Development, Start-ups, Marketing Communications, Mergers, Mergers & Acquisitions, Negotiation, Business Analysis, Program Management, Customer Satisfaction, Product Management, Forecasting, Account Management, Customer Experience
Education
Harvard Business School 1990 — 1990
AMP 107, Management
The George Washington University 1970 — 1973
MEA, Engineering Administration
Western Michigan University 1961 — 1966
BS, Automotive Engineering And Technology
Superstar Video June 2007 - Present
Freeport Logistics June 2006 - December 2007
AAA Arizona June 2005 - April 2006
Skills
Merchandising, Customer Service, Microsoft Office, Sales, Microsoft Excel, Retail, Microsoft Word, PowerPoint, Inventory Management, Leadership, Marketing, Adobe Creative Suite, Management, Client Billing
Education
Arizona State University 2009 — 2012
Post-Baccalaureate Studies, Biochemistry
Arizona State University 2003 — 2008
Bachelor of Science (B.S.), Biology
AAA Arizona July 2004 - Present
Education
Arizona State University
Marketing
Dahl Investments & Holdings LLC April 2013 - Present
AAA Arizona August 2009 - April 2013
Skills
Commercial Insurance, Property & Casualty..., Employee Benefits, Life Insurance, Marketing, Insurance, Sales, Workers Compensation, Sales Management, Umbrella Insurance, General Insurance, Casualty, Term Life Insurance, Sales Operations, Liability, Management, Training, Underwriting, Business Development, Commercial Lines, Health Insurance, Small Business, Account Management, Leadership, Team Building, Customer Service, Strategic Planning, Risk Management, Professional Liability, Coaching, Brokers, Start-ups, New Business Development, Lead Generation, Claim, Disability Insurance, Legal Liability, Entrepreneurship, Customer Retention
Education
Arizona State University 2001 — 2005
B.S., Global Business, Management
AAA Arizona August 1998 - April 2015
AAA Arizona October 1993 - August 1998
Herman's World of Sporting Goods March 1978 - May 1993
Skills
Sales Management, Marketing Communications, Online Marketing, Customer Experience, Marketing Strategy, Budgeting, Process Improvement, Forecasting, Customer Service, New Business Development, Contract Negotiation, Budgets, Online Advertising, Account Management, Marketing, Retail, Event Planning, Business Development, Leadership, Strategy, CRM, Product Marketing, Marketing Management, Email Marketing, Business Planning, Sales Operations, Strategic Planning, Product Management, Social Media Marketing, Business Strategy, Sales, Team Building
Education
University of Phoenix 2009 — 2011
Bachelor's, Business-Marketing, 3.9 GPA
Arizona State University
Business Administration and Management, General
AAA Arizona October 2013 - Present
CSAA August 2008 - Present
CSAA June 2007 - August 2008
La Petite Academy October 2001 - June 2007
Skills
Microsoft Excel, Process Improvement, Outlook, Insurance, Customer Service, Coaching, Leadership, Call Centers, Customer Satisfaction, Training, Performance Management, Employee Relations
Education
Glendale Community College 2002 — 2004
Associate's degree, Business/Commerce, General
Bartlesville High School 1994 — 1998
AAA Arizona May 2015 - Present
Salt River Ventures LLC May 2009 - July 2014
Doll Baby Ranch June 2012 - June 2014
Boulder Creek Ranch April 2009 - May 2012
Skills
Marketing Strategy, Fundraising, New Business Development, Customer Service, Microsoft Excel
Education
Sandra Day O'Connor College of Law 2014 — 2017
J.D. Candidate, Law
Barrett, The Honors College: Arizona State University 2010 — 2013
Bachelor of Science (B.S.), School of Politics and Global Studies, 4.0
Mesa Community College 2008 — 2010
Liberal Arts, Political Science
AAA Arizona January 2006 - Present
AAA Arizona June 2005 - January 2006
Paradise Valley Unified School District August 1999 - May 2005
YMCA July 1994 - August 1999
AAA Arizona January 1993 - July 1994
AAA Arizona May 1991 - January 1993
AAA Arizona April 1986 - May 1991
AAA Arizona June 1985 - April 1986
Jarrett's Travel Service March 1984 - June 1985
Jarrett's Travel Service March 1981 - March 1984
Skills
Sales Management, Marketing Strategy, Training, Event Planning, Customer Service, CRM, Travel Planning, Tourism, Newsletters, Sales, Management, Travel Agency, Public Speaking, Marketing Communications, Budgets, Public Relations, Sabre, Travel Management, Team Building, Contract Negotiation, Leadership, Salesforce.com, Marketing, Fundraising, Customer Satisfaction, Leadership Development, Leisure Travel, Operations Management, Account Management, Retail, Event Management, Time Management, Program Management, Call Centers, Cruises, Customer Experience, Coaching
Education
Mundus Travel School 1981 — 1981
Certificate of Travel, Travel
Northern Arizona University 1976 — 1980
B.S., Sociology, Juvenille Planning & Corrections, Psychology
National Consulting Firm January 2015 - June 2015
Consultant / Independent March 2014 - December 2014
Cognizant Technology Solutions June 2012 - March 2014
American Express (Client) June 2012 - September 2013
Symphony Health Solutions (Client) October 2011 - June 2012
Ports America October 2010 - September 2011
American Express (Client) May 2006 - October 2010
Symphony Health Solutions December 2004 - May 2006
AAA Arizona October 2002 - December 2004
Arizona Public Service (Client) 2000 - 2002
Skills
Data Modeling, Data Models, Metadata Management, Data Quality, Master Data Management, ETL, Data Warehousing, Data Management, Business Intelligence, Erwin, Dimensional Modeling, OLTP, Data Governance, Data Marts, ODS, Metadata, Star Schema, ER/Studio, Data Warehouse..., OLAP, Data Profiling, Data Integration, Data Cleansing, Physical Data Modeling, Logical Data Modeling, Data Mapping, Dimensions, Data Administration, Data Standards, Database Development, Database Design, Microstrategy, Business Intelligence..., Analysis Services, Relational Databases, Performance Tuning, Data Cleaning, Databases, Integration, Agile Methodologies, Enterprise Architecture, Data Architecture, Data Migration, Data Mining, Business Objects, Data Analysis, Governance, SDLC, Program Management, Requirements Gathering
Education
University of California, Berkeley 2015 — 2016
Post Bac Certificate - Professional Sequence in Editing, Editing & Copywriting, In Process
Transcript Proofreading: Theory and Practice 2015 — 2015
Post Bac Certificate, Proofreading and Editing, In Process
Arizona State University 2003 — 2006
BA, English Literature, Dean's List
Arizona State University 2003 — 2004
Graduate Level Studies in Statistics, 4.0
Control Data Institute
Associates Degree in Programming Technology, Computer Programming and Networking, 4.0
Colliers International December 2014 - Present
AAA Arizona April 2013 - December 2014
STA Travel September 2012 - April 2013
University of Illinois at Chicago July 2011 - July 2012
Abercombie & Kent July 2007 - July 2011
Marriott Hotel July 2006 - July 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Tourism, PowerPoint, Microsoft Word, Outlook, Hospitality, Sales, GIS, Hotels, Leadership, Organization, Escorted Tours, Tour Planning, Leisure Travel, Cultural Tours, Geography, Geographic Information..., Research, Phone Skills, Phone Etiquette, Answering Phones, Communication, ArcGIS, Time Management, Facebook, SPSS, Telephone Skills
Education
Arizona State University 2013 — 2014
Masters of Advanced Study in GIS, Geographic Information Science and Cartography
Elmhurst College 2009 — 2010
Certificate, Geographic Information Science and Cartography, 4.0
Loyola University of Chicago 2002 — 2006
Bachelor's, International Studies & Psychology, 3.58
AAA Arizona June 2012 - Present
BizTucson 2011 - 2015
BizTucson 2011 - 2015
Arizona Daily Star May 2000 - July 2011
Fort Wayne Journal Gazette 1993 - 2000
Skills
Newspaper, Journalism, Ap Style, Storytelling, News Writing, Copy Editing, Online Journalism, Web Content, Editing, Magazines, Breaking News, Investigative Reporting, Blogging, Publications, Editorial, Newspapers, AP Style, Freelance Writing, Press Releases, Newsletters, Feature Articles, Headline Writing, Proofreading, Broadcast Journalism, Copywriting, Newspaper Design, Media Relations, Content Management, Publicity, Business Journalism, Crisis Communications, QuarkXPress, New Media, Multimedia, Strategic Communications, Creative Writing, Publishing, Corporate Communications, Web Content Management, Facebook, Internal Communications, Books, Content Strategy, Digital Media, Public Relations, Radio, Social Media, Content Development, Video, Photography
Education
Northwestern University 1992 — 1993
Master's degree, Journalism
Northwestern University 1988 — 1992
Bachelor's degree, Journalism
AAA Arizona February 2010 - Present
GoDaddy.com 2007 - 2010
Discover Financial Services April 1993 - April 2007
Skills
IT Operations, ITIL, Microsoft Certified..., Process Improvement, Project Management, SDLC, SharePoint, System Administration, Team Building, Technical Support, Telecommunications, Vendor Management, Disaster Recovery, Business Analysis, Call Centers, Data Center, IT Management, Leadership, Troubleshooting, IT Strategy, Networking, Security, Visio, Active Directory
Education
Arizona State University 2015 — 2016
Master's degree, Information Management
Arizona State University West 1999 — 2000
BS, Business Management
Grand Canyon Railway 2012 - 2013
AAA Arizona (contract assignment) February 2006 - February 2012
AAA Arizona February 2006 - February 2012
America West/US Airways 2004 - 2006
Superior Court of Maricopa 2002 - 2004
Skills
Langevin E-Learning..., Langevin Master Trainer..., Franklin Covey...
Education
Central Michigan University 1976 — 1978
BS, Communications
St. Clair County Community College 1974 — 1976
Associates, Mass Media
AAA Arizona February 2013 - Present
University of Phoenix Online July 2005 - February 2014
Goodwill of Central Arizona September 2012 - February 2013
Apollo Group July 2001 - July 2012
University of Phoenix February 2005 - September 2007
University of Phoenix Online September 2003 - February 2005
University of Phoenix Online March 2002 - September 2003
University of Phoenix Online July 2001 - March 2002
Kyrene School District January 1996 - May 2001
Skills
Staff Development, Adult Education, Training, Leadership Development, Employee Training, Coaching, Leadership, E-Learning, Curriculum Design, Instructional Design, Higher Education, Distance Learning, Organizational..., Career Counseling, Situational Leadership, Performance Consulting, Team Building, Classroom, Adult Learning Theory, Emotional Intelligence, Ethics, Needs Analysis, Performance Management, Management, Adult Learning..., Program Management, Leading Change, Kirkpatrick, Competency Management, Blended Learning, Public Speaking, ILT, Competency Analysis, Competency Based..., Organizational Learning, Learning Management, Retaining Customers, Instructor-led Training, Team Effectiveness, Team Leadership, Synchronous Learning, Speed of Trust, Human Resources, Individual Development, Development Programs, Talent Management, Change Management, Executive Facilitation, Budgeting, Sales Process
Education
University of Phoenix 2001 — 2003
MBA, Human Resource Management
Arizona State University 1995 — 1997
M.Ed., Education
Northern Arizona University 1985 — 1989
BS, Retail Management
Michaels Wilder, Inc. September 2013 - March 2014
Martz Parsons May 2013 - September 2013
AAA Arizona August 2011 - February 2013
Riester December 2010 - August 2011
Best Western International October 2006 - June 2010
Best Western International October 2002 - October 2006
Ann Taylor March 2002 - December 2003
Z Gallerie July 2001 - January 2002
Skills
Business Development, Sales, Marketing, Budgets, Process Improvement, Online Advertising, Strategy, Strategic Partnerships, Market Planning, Management, Strategic Planning, Social Media, Hospitality, Mobile Marketing, Loyalty Programs
Education
Arizona State University
B.S., Marketing/Advertising
Peoria Ford July 2015 - Present
EMCOR February 2015 - June 2015
Various Companies December 2014 - January 2015
One Multisport Triathlon Club 2013 - 2015
One Multisport Triathlon Club 2013 - 2015
One Multisport Triathlon Club 2013 - 2015
AAA Arizona April 2008 - November 2014
AAA East Central January 1999 - April 2008
Aftermarket Company 1995 - 1997
Aftermarket Company 1995 - 1997
Skills
Customer Satisfaction, Strategic Planning, Leadership, Sales Management, Budgets, Microsoft Office, New Business Development, Operations Management, Public Relations, Sales, Workshop Facilitation, Customer Service, Microsoft Excel, Public Speaking, Project Management, Event Management, Marketing Communications, Insurance, Change Management, Account Management, Leadership Development, Team Leadership, Business Strategy, Marketing Strategy, Training, Media Relations, Negotiation, Program Management, Vendor Management, Social Media, Business Analysis, Team Building, Event Planning, PowerPoint, Email Marketing, Strategy, Marketing, Inventory Management, Process Improvement, Call Centers, Management, Instructional Design, Advertising, Coaching, Business Planning, Fundraising, Project Planning, Contract Negotiation, Analysis, Retail
Education
Ashland University 1985 — 1989
BSBA, Managment-IT
Ashland University
Bachelor of Science (BS), Business Administration and Management, Computer Information Systems
AAA Arizona July 2007 - Present
AAA Ohio Motorist Association September 1995 - July 2007
Skills
Process Improvement, Strategic Planning, Leadership, Customer Service, Team Building, Budgets, Team Leadership, Project Management, Coaching, Management, Sales Management, Operations Management, Customer Satisfaction, Vendor Management, Training
Education
Baldwin-Wallace College
MBA
Bowling Green State University
BS in Business Administration, Organizational Development
AAA Arizona August 2009 - Present
Progressive Insurance July 1997 - August 2009
Progressive Insurance October 2005 - February 2007
Education
Gustavus Adolphus College 1990 — 1994
BA, Political Science and Communications
Republic Services Inc Sr Programmer AnalystComputer Guidance CorporationOctober 2002 - April 2009
Analysts International Corporation (AIC) July 1998 - October 2003
Analysts International Corporation (AIC) July 1998 - October 2002
AAA Arizona October 1985 - August 1997
Skills
RPG, IBM iSeries, DB2, OS/400, RPG III, CLP, IBM AS/400, Systems Analysis, Crystal Reports, Software Development, FTP, Programming, Visio, Websphere, SQL, SDLC, Requirements Analysis, COBOL, Databases, Software Documentation, EDI, ERP, Microsoft SQL Server, MS Project, Visual Basic, Data Warehousing, RPG II, Integration, Business Analysis, Business Intelligence, Requirements Gathering, SharePoint, Access, Agile Methodologies, Software Project..., Testing, XML, Disaster Recovery, Software Implementation, Analysis, Business Requirements, Cognos, Scrum, Quality Assurance, Process Improvement, Database Design, System Administration, Business Process, Data Analysis, IT Management
Education
Phoenix College 1977 — 1981
AA, Data Processing
Wels Fargo September 2011 - Present
AAA NCNU July 2009 - September 2011
AAA Arizona September 2003 - January 2006
AAA Southern New England September 2002 - September 2003
Skills
Property & Casualty..., Casualty, Umbrella Insurance, Sales Management, Call Center, Insurance, Account Management, Direct Sales, General Insurance, Commercial Insurance, Underwriting, Customer Service
Education
Elmhurst College
Towson State University
Business Administration
BH Sky Associates July 2014 - Present
Princeton Healthcare System January 2011 - Present
Princeton HealthCare System Community Education & Outreach September 2005 - December 2010
AAA Arizona November 2003 - July 2005
AAA Mid-Atlantic October 2002 - October 2003
Skills
Community Outreach, Healthcare, Budgets, Purchasing, Databases, Hospitals, Healthcare Management, HIPAA, Data Entry, PowerPoint, Research
Education
Mercer County Community College 1995 — 1998
Humanities & Social Sciences
AAA Arizona (contract assignment) March 2008 - Present
AAA Arizona March 2008 - Present
Skills
Insurance, Umbrella Insurance, Customer Service, Property & Casualty..., Commercial Insurance, Sales Management, General Insurance, Casualty, Elementary Education, Instructor-led Training, Employee Training, Homeowners, Legal Liability, Term Life Insurance, Liability, Life Insurance, Commercial Lines, Casualty Insurance
Education
Arizona State University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
AAA Arizona May 2007 - February 2011
Choice Hotels October 2005 - May 2007
Pegasus Solutions February 2003 - September 2005
Best Western International January 2002 - February 2003
Cendant May 2001 - September 2001
Choice Hotels International February 1998 - February 2001
Choice Hotels International June 1997 - February 1998
Skills
Instructional Design, Adult Education, Blended Learning..., Microsoft Office, Authoring Tools, SQL, JavaScript, Training & Development, Technical Training, Technical Writing, Software Training, Software Installation, Software Implementation, Creative Problem Solving, Problem Solving, IT Strategy, Call Center Development, Call Routing, Team Building, Team Leadership, Teaching, Public Speaking, Hospitality Management, Critical Thinking, Coaching, Performance Improvement, Hiring/firing, Documentation, Customer Relations, CRM software, POS, Workforce Management, PowerPoint, Excel, Outlook, Classroom Training, Field Training, brand standards, Organizational..., Knowledge Transfer, SharePoint, Membership Services, Group Training, Body Language, Listening Skills, Employee Surveys, Internal Communications, Fast Learner, learning management..., Storyboarding
Education
American InterContinental University 2011 — 2012
Masters, Information Technology: Project Management
University of Arizona 1991 — 1995
Bachelor of Arts, Interdisciplinary Studies
Blackhawk Network November 2013 - Present
AAA Arizona February 2012 - November 2013
Prudential Financial February 2008 - January 2012
Sentry Insurance March 2006 - February 2008
Skills
Management, Visio, Data Analysis, Business Intelligence, Business Objects, Reporting & Analysis, User Acceptance Testing, Databases, Strategy, Email Marketing, Business Analysis, Requirements Gathering
Education
Keller Graduate School of Management of DeVry University 2009 — 2014
Master's degree, Information Technology
University of Oklahoma 1991 — 1996
Bachelor of Applied Science (BASc), Business/Managerial Economics
Wells Fargo August 2012 - Present
Hewlett-Packard Enterprise Services June 2011 - August 2012
AAA Arizona July 2006 - November 2008
Morgan Stanley September 2001 - July 2006
Skills
Project Management, ITIL, Vendor Management, IT Service Management, Management, Program Management, Service Delivery, Business Analysis, Risk Management, Change Management, Process Improvement, IT Strategy, PMO, PMP, SDLC, Inventory Accuracy, Customer Support, Microsoft Excel, Vendor Managed Inventory, Requirements Analysis
Education
Ira A. Fulton Schools of Engineering at Arizona State University 2001 — 2006
AAA Arizona September 2014 - Present
AAA Arizona September 2013 - September 2014
AAA Arizona May 2007 - September 2013
AAA Arizona September 2001 - May 2007
Viking Collections November 2000 - August 2001
The Arizona Republic June 2000 - November 2000
AAA Arizona October 1998 - June 2000
AAA Arizona January 1998 - October 1998
AAA Arizona May 1997 - January 1998
AAA Arizona May 1994 - May 1997
Skills
Leadership, Inventory Management, Management, Process Improvement, Strategic Planning
Education
Arizona State University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Logistics, Materials, and Supply Chain Management, 3.82
AAA AZ Inc 2013 - Present
AAA Arizona March 2010 - Present
Skills
Property & Casualty..., Insurance, Customer Service, Sales, Umbrella Insurance, Commercial Insurance, Account Management, Sales Management, Training, General Insurance, Marketing Strategy
Education
Baldwinsville high school Baldwinsville NY
Glendale Community College
AAA Arizona October 2012 - Present
FIRSTSOURCE ADVANTAGE, LLC July 1999 - August 2012
Firstsource Solutions USA 1999 - 2012
NCO COLLECTION AGENCY February 1992 - July 1999
FM Services 1992 - 1995
Skills
Supervision, Accounts Receivable, Account Reconciliation, General Ledger, Accounting, FACS Operating System, CUBS Operating System, Invoicing, Budgets, Auditing, Operating Systems, PeopleSoft, Financial Analysis, Analysis, Payroll, Internal Audit, Bank Reconciliation, Credit, Data Entry, Financial Accounting, Customer Service, Software Documentation, Process Improvement
Education
Northeastern Oklahoma A&M College 1981 — 1983
Associate of Arts (A.A.), General Studies
AAA Arizona March 2012 - Present
Education
Purdue University 1995 — 1999
Bachelor of Science (B.S.)
Kelly Services 2014 - Present
Progressive Insurance September 2006 - December 2013
AAA Arizona March 1999 - March 2005
Skills
Office Administration, Human Resources, Accounting, Event Planning, Corporate Communications, Corporate Events, Microsoft Word, Microsoft Excel, Microsoft Office, Outlook, Data Analysis, Training & Development, Contract Recruitment, Sales Presentations, PowerPoint, Public Speaking, Marketing Communications, Open Enrollment, Insurance Claims, Casualty Claims, Billing Process, Data Entry, Spreadsheets, Business Writing, Drafting Correspondence, Audio Transcription, Medical Transcription
Education
Arizona State University
Bachelor's Degree, Communication and Media Studies