Experience
Arbor Pharmaceuticals  July 2015 - Present
Ricoh Americas Corporation  February 2014 - July 2015
AAA Chicago Motor Club   January 2011 - August 2013
Costa Del Sol Imports LLC.   July 2009 - November 2011

Skills
Property & Casualty..., Health Insurance

Education
North Park University   2012 — 2013
Bachelors in Business Administration, Business Administration, 3.7 GPA

Triton College   2005 — 2008
Associates in Applied Science, Nuclear Medicine Technoligy

Experience
Apple  2012 - Present
Pearson Education Inc  January 2009 - 2014
West at Home  January 2007 - December 2012
Arise Virtual Solutions Inc.  2010 - 2012
Independent  2007 - 2012
Verizon Wireless  2004 - 2006
AAA CHICAGO MOTOR CLUB   2002 - 2004

Skills
Customer Satisfaction, Technical Support, Training, Troubleshooting, Customer Service, OS X, Information Technology, Social Media, VPN, Sales, Leadership, Call Centers, Consulting, Psychology, Client Counseling, Client Education, Internet, Microsoft Office, Creative Writing, Analysis, Empathy, Workshop Facilitation, Network Administration, Network Design, Wireless Networking, Databases, Data Analysis, Blogging, Computer Hardware..., Remote Troubleshooting, Remote Access, Apple Remote Desktop, Apple Pages, Apple Safari, Apple Software, Virtual Assistance

Education
Keller Graduate School of Management of DeVry University   2009 — 2012
MHRM, Human Resources Management/Personnel Administration, General, 3.3

Keller Graduate School of Management of DeVry University   2009 — 2012
MISM - Master of Information Systems Management, Information Technology

Southern Illinois University, Carbondale   1998 — 2002
Bachelor of Arts (B.A.), Psychology

Experience
AAA CHICAGO MOTOR CLUB   March 2015 - Present
Broker for Premier Companies and Mature Health Services   March 2013 - March 2015
A Plus Wireless, dba Instant Communication   January 2001 - September 2013
Sprint  1997 - 2001
MobileComm  1994 - 1997
PageAmerica  1991 - 1994
American Paging  1988 - 1991

Skills
Cultivates profitable..., Negotiation and closing..., Strong organizational,..., Telecommunications, Start-ups, B2B, Wireless, Direct Sales, Sales Operations, Sales Management, Selling, New Business Development, Leadership, Management, Account Management, Solution Selling, Team Building, Contract Negotiation, Business Development, Strategy, Bill analysis expert, Client acquisitions,..., Consultative selling, Sales

Education
Loyola University of Chicago - Graduate School of Business   1992 — 1993
Business Administration, Marketing/Marketing Management, General

St. Ambrose University   1983 — 1987
BA in Business, Marketing and Economics Minor

Experience
Sutheland Felt Co.   April 1994 - Present
AAA CHICAGO MOTOR CLUB   September 1991 - September 1993

Skills
Sales, New Business Development, Marketing Strategy, Key Account Management, Product Development, Sales Management, Manufacturing, Account Management

Education
Michigan State University   1986 — 2000
BA, Advertising/Mktg.

Experience
VeriClaim, Inc.   April 2013 - Present
Eagle Adjusting Services, Inc.   December 2012 - April 2013
Apex Adjusting   August 2011 - May 2012
Eagle Adjusting Services, Inc.   November 2005 - July 2011
Nationwide Insurance/Allied Insurance   September 2001 - November 2005
Safeco Insurance/American States Insurance   May 1992 - August 2001
AAA CHICAGO MOTOR CLUB   November 1990 - May 1992

Skills
Investigations, Policy Review and..., Computer Estimating-..., Microsoft Office, Excel, PowerPoint, Outlook, Scoping and Estimating..., Knowledge of..., Property Claims for..., Customer Satisfaction, Customer Service

Education
Loras College   1985 — 1989
Bachelor's degree, Business Administration, Management and Operations

Experience
Employers Mutual Insurance   2013 - Present
Employers Mutual Insurance Company   2009 - 2013
Safeco  1993 - 2009
AAA Chicago Motor Club   1990 - 1993

Skills
Property & Casualty..., Litigation, Analysis, Claims Resolution, Process Improvement, CPCU, Litigation Management, Insurance, Arbitration, Product Liability, Risk Management, Legal Liability, Liability Analysis, Excess & Surplus Lines, Subrogation, Casualty, Commercial Lines, General Insurance, Claims Handling, AIC, Personal Injury, Mediation, Commercial Insurance, Property Damage, Claim Investigation, Insurance Law, Claims Management, Claim, Negotiation, Investigation, Casualty Insurance, Liability, Professional Liability

Education
University of Illinois at Urbana-Champaign   1985 — 1989
Bachelor of Arts (B.A.), Economics / Pre-Law

Experience
AAA Chicago Motor Club   September 1999 - Present
Business Networking International  2010 - 2011
John Hancock Life Insurance Company (U.S.A.)   September 1989 - September 1999

Skills
Insurance, Sales, Long-term Care, Customer Service, Umbrella Insurance, Life Insurance, Term Life Insurance, Fixed Annuities, Whole Life, Disability Insurance, Homeowners, Property & Casualty..., Health Insurance, Casualty, Commercial Insurance, Long Term Care Insurance, IRAs, General Insurance, Universal Life, Liability, Underwriting, Workers Compensation, Casualty Insurance

Education
Illinois Central College   1981 — 1982

Experience
Lockheed Martin  2014 - Present
KPMG  March 2000 - December 2012
AAA CHICAGO MOTOR CLUB   June 1998 - February 2000

Skills
Network Administration, Network Security, E-Discovery Consulting, Computer Forensics, Technical Presentations, Technical Documentation, Microsoft Technologies, Information Technology, Security+, Project Coordination, MCITP, Network + Certified, Project +, A+ Certified..., MCP, SQL Administration, Evidence Custodianship, Operations Management, Quality Assurance, Software Installation, Hardware Installation, SAN, NAS, SFTP, Firewalls, Switches, Routers, Nuix, Clearwell, Encryption Software, Operating Systems, Security, Concordance, Relativity, System Monitoring

Education
Thomas Edison State College
Master's degree, Information Technology

American InterContinental University
Associate of Arts (A.A.), Business Administration and Management, General

Western Governors University
Bachelor's degree, Information Technology

Experience
Edward Jones  July 2004 - Present
Budget Rent a Car Corporation  1990 - 2003
Montgomery Ward Insurance Group   1987 - 1990
AAA - Chicago Motor Club  1974 - 1987

Education
Licenses and Designations   1983 — 2009

University of Illinois at Chicago   1971 — 1973
BA, Pre-Law, Political Science

Morton College   1969 — 1971
AA

Morton East High School   1965 — 1969

Experience
University of Colorado Hospital  June 2009 - February 2015
AAA CHICAGO MOTOR CLUB   January 1998 - November 1999
Ansley   July 1995 - December 1997
Frankwell Investments   July 1994 - July 1995
Le Guider International   April 1992 - May 1994
TopSpot Snooker Club   October 1991 - April 1992
Manila International Futures Exchange   February 1990 - March 1992

Skills
Customer Service, Microsoft Excel, Epic Systems, Microsoft Office, Hospitals, Marketing, PowerPoint, Negotiation, Automotive Repair, Computer Repair, Video Editing, Adobe Creative Suite, Digital Photography, Microsoft Word, Spreadsheets, Data Entry, Outlook, Kronos, Purchasing, Futures Trading, Basic Electronics, Computer Network..., Car Rental, Manufacturing Operations, Consumer Electronics, Commercial Banking, General Insurance, Direct Sales, Administrative..., SharePoint, Medical Terminology, HIPAA, Access, Kronos WFC, Cisco Routers, Visio, Foreign Currency..., MS Excel Pivot Tables, Relational Databases, Constant Contact, WordPress

Education
De La Salle University   1977 — 1982
AB, History and Political Science

Colegio de San Agustin, Makati, Philippines   1973 — 1977
High School

Experience
AAA CHICAGO MOTOR CLUB   September 2011 - Present
Darden Restaurants  2009 - 2011

Skills
Property & Casualty..., Casualty, Insurance, Life Insurance, Health Insurance, Commercial Insurance, Fixed Annuities, Workers Compensation, Licensed Property &..., Retirement Planning, Watercraft, Licensed to Sell..., Employee Benefits, Inland Marine, Umbrella Insurance, RV, Renters, Whole Life, Homeowners, Life & Health Insurance...

Education
Columbia College Chicago   2002 — 2005

Experience
Allstate  March 2013 - Present
Allstate Financial  March 2013 - Present
Roberts Financial Group   December 1989 - March 2013
AAA Chicago Motor Club   2006 - May 2010

Education
University of California, Irvine   1983 — 1987

Experience
Liberty Mutual Insurance  April 2013 - Present
AAA Chicago Motor Club   July 2007 - April 2013
Chamberlain  January 2005 - June 2007
Enterprise Rent-A-Car  May 2000 - March 2004

Skills
Account Management, Salesforce.com, Property, Marketing, Marketing Strategy, Insurance, Recruiting, Coaching, Sales Presentations, Marketing Communications, Customer Service, Sales, New Business Development, Life Insurance, Cold Calling, Talent Acquisition

Education
Purdue University   1996 — 2000
BS, Management

James B. Conant High School   1992 — 1996
High School Diploma

Experience
Des Moines University  May 2012 - Present
Iowa Health Physicians  February 1995 - May 2012
AAA CHICAGO MOTOR CLUB   March 1988 - September 1994

Skills
Higher Education..., Health Care Compliance, HIPAA Privacy, Risk Management, Title IX

Education
Webster University   1990 — 1993
Master of Arts (M.A.), Human Resources Management

The University of Chicago   1986 — 1987
Master of Arts (M.A.), Religion/Religious Studies

Coe College   1982 — 1986
Bachelor of Arts (B.A.), Political Science, Religion

Experience
O'Hare Modernization Program   October 2006 - Present
Program One Professional Bldg Svcs   May 2001 - October 2006
AAA CHICAGO MOTOR CLUB   April 1989 - November 2001

Skills
Office Administration, Document Management, Administrative..., File Systems, Clerical Skills, Invoicing, Construction, Administrative..., System Administration, Construction Management, Payroll, CRM, Management, Leadership

Education
Triton College

Experience
AAA CHICAGO MOTOR CLUB   August 2012 - Present
The Library Nightclub   September 2011 - May 2012
Infinium Capital Management  May 2011 - August 2011
University of Iowa Hawk Shop Outlet   September 2010 - May 2011
Lode Well Drilling Inc   June 2010 - August 2010
College Works Painting  May 2009 - August 2009

Skills
Access, Microsoft Excel, Risk Management, Financial Analysis, PowerPoint, Customer Service, Business Development, Microsoft Office, Microsoft Word, Financial Modeling, Bloomberg, Networking, Salesforce.com, Options, Direct Sales, Insurance

Education
University of Iowa   2008 — 2012
BS, Business Studies

University of Iowa   2008 — 2012
Bachelor's Degree, Business Studies

Experience
McGladrey  July 2014 - Present
McGladrey  January 2014 - Present
McGladrey  November 2013 - Present
Culligan International Company  July 2013 - November 2013
Shell Vacations Hospitality  March 2011 - May 2013
Kopka Pinkus Dolin & Eads, LLC   October 2007 - March 2011
HNI Truck Group   January 2006 - October 2007
AAA Chicago Motor Club   June 2005 - January 2006
Management Services, Inc. (MSI)   October 2003 - May 2005
Hilton Allgauer's Northbrook   June 2002 - October 2003

Skills
Office Management, Executive..., Event Planning, Marketing, Human Resources, Event Management, Management, Microsoft Office, Outlook, Customer Service, Microsoft Excel, Microsoft Word, Team Building, Customer Satisfaction, Accounting, Social Networking, Payroll, PowerPoint, Finance, Team Leadership, Hospitality, Data Entry, Insurance, Contract Negotiation, Forecasting, Social Media, Teamwork, Sales, Budgets, Leadership, Time Management, Office Administration, Accounts Payable, Accounts Receivable, Hiring, Hotels, Training, Recruiting, Project Management, Timeshare, Direct Sales, Access, Inventory Management, Process Scheduler, Analysis, Negotiation, Retail, Purchasing, Employee Relations, Administration

Education
Eastern Illinois University   2015 — 2017
Bachelor’s Degree, Business Administration and Management, General

WR Harper College   2013 — 2015
Associate of Arts (A.A.), Paralegal & Business Administration, A

W.R. Harper College
Associate of Arts (A.A.)

Experience
MRM//McCann   March 2011 - Present
Asset Acceptance Capital Corporation  December 2009 - March 2011
AAA (Auto Club Group)   May 2007 - December 2009
Campbell-Ewald/Chevrolet   June 2005 - May 2007
BBDO Detroit  December 1999 - June 2004
Chrysler Brand   January 2001 - January 2002
Chrysler Brand   January 2000 - January 2001
BBDO Detroit  January 1999 - January 2000
AAA - CHICAGO MOTOR CLUB  November 1997 - December 1999
EDS  March 1997 - November 1997

Skills
Direct Marketing, Integrated Marketing, Email Marketing, CRM, Digital Marketing, Strategy, Marketing, Online Advertising, Analytics, Segmentation, Online Marketing, Market Planning, Relationship Marketing, Interactive Marketing, Creative Direction, Direct Mail, Account Management, Advertising, Mobile Marketing, Marketing Communications, Database Marketing, Web Analytics, Customer Acquisition, Multi-channel Marketing, Management, Competitive Analysis, Leadership, Program Management, Customer Retention

Education
Walsh College of Accountancy and Business Administration   2000 — 2004
Masters of Science in Management, Interactive Marketing

University of Detroit Mercy   1993 — 1996
Bachelor of Arts, Economics Certificate; Business Administration

Experience
Fieldwork Chicago-Schaumburg  August 2010 - Present
AAA Chicago Motor Club   June 2013 - August 2013
Target  June 2008 - August 2010

Skills
Market Research, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Statistics, Microsoft Word, English, Teamwork, Outlook, Leadership, Time Management, Research, Data Analysis, Team Leadership

Education
University of Illinois at Chicago   2012 — 2014
Bachelor of Science in Engineering, Mechanical Engineering

Harper College   2010 — 2012
Associate of Science in Engineering, Mechanical Engineering

Experience
BCD Travel  January 2015 - Present
Gray's Travel Managment   July 2014 - January 2015
Bishop McCann  September 2012 - July 2014
American Express Business Travel  June 2010 - July 2012
AAA CHICAGO MOTOR CLUB   January 2005 - August 2009
American Express Business Travel  December 1984 - March 2002

Skills
Account Management, Customer Service, Tourism, Travel Management, Business Travel, Sales, Sales Management, Customer Satisfaction, Negotiation, Call Centers, Management, Team Leadership, Hotels, Hospitality, Event Management, Meeting Planning, Leadership, Contract Negotiation

Education
Crystal Lake Community High School   1973 — 1976

McHenry County College
Tourism and Travel Services Management

Experience
Lending Solutions Inc  April 2015 - Present
Wheaton, IL  December 2013 - April 2015
AAA CHICAGO MOTOR CLUB   March 2013 - December 2013
O'Hagan Smith & Amundsen LLC   February 2005 - May 2007

Skills
Communication Skills, Leadership, Recruiting, Customer Service, Training, Time Management, Team Leadership, Sales, Account Management, Microsoft Excel, Employee Training, Customer Retention, Social Networking, Microsoft Word, Teamwork, Microsoft Office, Research, Business Strategy, Insurance, Employee Benefits, Networking, Management, Customer Satisfaction, Cold Calling, Brand Management, Salesforce.com

Education
Northwood University   2010 — 2012
Bachelors in Business Administration, Business Management

College of DuPage   2005 — 2010
Associate's degree, Business Administration and Management, General

College of DuPage   2005 — 2010
Certificate in Management Supervision, Business Administration and Management, General

Wheaton Warrenville South   2001 — 2005

Experience
Jonathan Lehrer Communications, Inc.   May 2008 - Present
The Message Engineers   February 2005 - Present
Jewish Council on Urban Affairs  May 2009 - March 2011
Jonathan Lehrer Communications   February 1999 - February 2004
American Mediconnect, Inc.   February 1999 - July 2003
AAA-Chicago Motor Club  1981 - 1999
WCFL Radio, Chicago   1979 - 1981
WJOL Radio, Joliet, Ill.   1976 - 1979
WBYG Radio, Kankakee, Ill.   1975 - 1976

Skills
Media Relations, Press Releases, Public Relations, Strategic Communications, Crisis Communications, Marketing Communications, Newsletters, Blogging, Social Media, Public Speaking, Email Marketing, Broadcast, Publicity, Web Design, Message Development, Internal Communications, Magazines, Radio, Non-profits, Marketing, Storytelling, Spokesperson, Nonprofits, Community Development, Consulting, Corporate Communications, Strategic Planning, Facebook, Microsoft Office, Event Management, Public Affairs, Marketing Strategy, Constant Contact, Leadership Development, Social Media Marketing, Copywriting, Leadership, Training, Proposal Writing, Speech Writing, Crisis Management, Brainstorming / Ideation, Team Management, WordPress design and..., E-mail newsletters, PowerPoint development, Adobe Creative Suite, Executive Leadership..., Content Development, WordPress

Education
Northwestern University   1971 — 1975
B.S., Speech (Radio-TV-Film)

Niles North   1967 — 1971
Diploma, Science, Math, French, Language Arts, Music

Experience
Salud Pediatrics   March 2003 - Present
Discover Financial Services  November 2005 - May 2006
AAA Chicago Motor Club   July 2002 - April 2003
Atinera, LLC - International software and technology solutions provider   January 2001 - March 2002
Whiplash.com Inc. - Pioneered the first B2B online leisure travel planning and booking system   January 2000 - January 2001
Globetrotters  January 1997 - January 2000

Skills
Healthcare, Strategic Planning, Marketing Strategy, Marketing, Healthcare Information..., Business Development, Business Strategy, Team Building, New Business Development, Marketing Communications, Social Media, Process Improvement, Sales, Public Speaking, Direct Marketing, Leadership, Cross-functional Team..., Start-ups, Management

Education
University of Phoenix   2007 — 2009
MBA, Business

Instituto Superior Universitario de Mercadotecnia   1991 — 1995
BS, Marketing

Experience
AAA CHICAGO MOTOR CLUB   August 2003 - Present
Happy Holiday Travel, Chicago, IL   April 2001 - July 2003
Polamer Inc,   March 1999 - April 2001

Skills
Customer Service, Customer Relations, Insurance, Word, Microsoft Office, Excel, Administration, Problem Solving, PowerPoint, Analysis

Education
Politechnika Wrocławska   1992 — 1997
Masters in Management and Marketing, Economics

Experience
Morris Downtown Development Partnership   January 2008 - Present
Grundy County Preschool   November 2004 - January 2008
MED 3000   June 2001 - July 2002
Tellabs  February 2001 - April 2001
AAA Chicago Motor Club   May 1994 - February 2001

Skills
Marketing, Event Planning, Public Relations, Human Resources, Non-profits, Employee Relations, Press Releases, Training, Employee Benefits, Compensation & Benefit, Workers Compensation, Recruiting, Education, New Business Development, Community Development, Community Outreach, Membership Development, Volunteer Management, Public Speaking, Program Development, Leadership, Customer Service, Leadership Development, Nonprofits

Education
Eastern Illinois University
Bachelor of Science (B.S.), Home Economics with Teacher Certification

Maine West High School

Experience
AAA Chicago Motor Club   November 2012 - Present
AAA Chicago Motor Club   January 2011 - November 2012
Affirmative Insurance Services, Inc.   October 2009 - December 2010
Affirmative Insurance Services, Inc.   2008 - 2009
Affirmative Insurance Services, Inc.   2006 - 2008
Affirmative Insurance Services, Inc.   2002 - 2006
Progressive Insurance  2001 - 2002
InsureOne Independent Insurance Agency, LLC   1998 - 2001
InsureOne Independent Insurance Agency, LLC   1986 - 1997

Skills
Insurance, Property & Casualty..., Sales, Commercial Insurance, Health Insurance, Underwriting, General Insurance, Life Insurance, Term Life Insurance, Umbrella Insurance, Management, Casualty, Training, Homeowners, Liability, Workers Compensation, Disability Insurance, Whole Life, Customer Service, Fixed Annuities, Commercial Lines, Legal Liability, Sales Operations, Liability Analysis, Employee Benefits, Professional Liability, Inland Marine, Call Centers, Claim, Long-term Care, Brokers, Marketing, Customer Retention, Claims Management, D&O, Long Term Care Insurance, Licensed Property &..., Key Account Management, Building High..., Trend Forecasting, Business Relationship..., Market Penetration, Sales Promotion, Marketing..., Casualty Insurance

Education
Kansas State University   1978 — 1982
Business Administration and Management, General

McPherson College
Business Administration and Management, General

Experience
Digital Generation Systems, Inc.   January 1987 - September 2012
Mark Williams Company   January 1986 - December 1986
AAA-Chicago Motor Club  September 1979 - December 1985
Child and Family Advocates of Evanston   April 1975 - October 1977

Skills
Digital Media, Broadcast, Account Management, Advertising, Radio, Television, Online Advertising, New Media, Video, Microsoft Office, Microsoft Excel, Microsoft Word, Budget, Digital Printing, Customer Service, Photoshop, Sales Management, Budgets, Strategic Planning, Digital Asset Management, Broadcast Television, Marketing, Media Buying, Video Production, Final Cut Pro, Digital Video, Mac, Sound, Post Production, Editing

Education
DePaul University   1974 — 1974
Certificates, Certificate Courses focusing on counseling programs., Certificates: Role of a Floor Supervisor and Role of a Training Counselor

Glenbard West High School   1966 — 1970
High School Diploma, General Studies, C+ average

University of Reims, Reims/France   1969 — 1969
Summer Foreign Exchange Student, French Language and Customs, Passed

Experience
University of St. MAry of the Lake   January 1995 - Present
The Sherwood Group  January 1994 - December 1994
AAA Chicago Motor Club   October 1987 - December 1994

Education
DePaul University   1988 — 1990
MBA, Finance and Tax

Western Illinois University   1983 — 1987
Bachelor of Business, Accounting and Finance

Experience
Voss Transcription, Inc.   January 1984 - Present
MacCormac College  May 2011 - 2011
AAA CHICAGO MOTOR CLUB   1978 - 1980

Skills
Editing, Video Production, Broadcast, Television, Post Production, Video, Final Cut Pro, Creative Writing, Film, Documentaries, Research, Video Editing, Public Speaking, Blogging, Social Media, Storytelling, Press Releases, Social Media Marketing, Facebook, Social Networking, Journalism, Screenwriting, Copy Editing, Multimedia, Advertising, Event Planning, Digital Media, Commercials, Entertainment, Camera, New Media, Copywriting, Videography, Voice Over, Radio, Media Production, Producing, Photography, Film Production

Education
Southern Illinois University, Carbondale
Data Processing

Experience
AAA Travel  August 2001 - March 2013
INTERNATIONAL ICE SHOWS   January 2003 - February 2004
AAA Chicago Motor Club   September 1999 - August 2001
AAA -Chicago  May 1997 - September 1999
AAA Chicago Motor Club   January 1997 - January 1998
AAA Chicago Motor Club   March 1996 - January 1997

Skills
Cruises, Leisure Travel, Honeymoons, Management, Customer Satisfaction, Customer Service, Vacation, Microsoft Excel, Travel Management, Sales, Sabre, Business Travel, Tourism, Tour Operators, Adventure Travel, Online Travel, Leisure, Travel Planning, Hotels, Luxury Cruise, Cruise Lines, Disney Vacations

Education
Moraine Valley Community College   2000 — 2001

Trinity Christian College   1989 — 1993
Bachelor of Science Degree

Chicago Christian High School   1985 — 1989

Sorbonne University

Experience
AMERICAN FAMILY INSURANCE  August 1978 - Present
American Family Insurance/Peter Gramoll Agency   1978 - Present
CHICAGO MOTOR CLUB   August 1976 - August 1978
AAA CHICAGO MOTOR CLUB   March 1976 - August 1978

Skills
Property & Casualty..., Umbrella Insurance, Casualty, Commercial Insurance, Term Life Insurance, Insurance, Commercial Lines, Homeowners, Life Insurance, General Insurance, Whole Life, Fixed Annuities, Legal Liability, Universal Life, Workers Compensation, Liability, Health Insurance, Renters, Inland Marine, Underwriting, Sales Process, Motorcycle, Claim, Long-term Care, Claims Management, Professional Liability, Disability Insurance, Liability Analysis, Flood Insurance, Property Claims, Brokers, Permanent Life Insurance, Property Damage, IRAs, Insurance Brokerage, Licensed Life Insurance..., Subrogation, Long Term Care Insurance, Employment Practices..., Reinsurance, Casualty Insurance

Education
DePaul University   1974 — 1976
BA, BUSINESS ADMINISTRATION

Saint Patrick H.S.   1967 — 1971
Bachelor of Business Administration (B.B.A.), Sales, Distribution, and Marketing Operations, General

Experience
H&R Block  February 2012 - April 2012
US Cellular  September 2010 - May 2011
Fiserv  November 2003 - May 2010
AAA Chicago Motor Club   2001 - 2002

Skills
Call Center, Customer Satisfaction, Customer Service, Customer Relations, Microsoft Office, Excel, Word, SAP, Windows, Telephone Skills, Lotus Notes, Documentation, Troubleshooting, Mentoring, Billing, Software Documentation, PeopleSoft, Telecommunications..., Dispatching, Outlook, Training, Team Building, SharePoint, Customer Experience, Employee Training, Call Centers, Access, Team Leadership, Process Improvement, Teamwork, Time Management, Vendor Management, Salesforce.com, Leadership, Management, Analysis, Inventory Management, CRM, Quality Assurance, Business Analysis, Workforce Management, Operations Management, Technical Support, Invoicing, Microsoft Excel

Education
College of DuPage

Jakarta International School

Experience
AAA Chicago Motor Club   March 2003 - Present
Maki Travel, Downers Grove, IL   January 1992 - January 2003

Skills
Customer Service

Education
College of DuPage
Associate's degree, Travel and Tourism

Experience
LaSalle Manor Retreat Center   May 1993 - Present
AAA-Chicago Motor Club  October 1982 - May 1993

Education
University of Notre Dame   1971 — 1975
Bachers-Bus Admin, Management Concentrate

Marist High School   1967 — 1971

Experience
AAA CHICAGO MOTOR CLUB   June 1985 - Present
The Auto Club Group  October 2001 - June 2005

Skills
Tourism, Call Centers, Customer Service, Sales, Customer Satisfaction, Insurance, Property & Casualty..., Customer Retention, Account Management, Health Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, Sales Management, Online Advertising, PowerPoint, Commercial Insurance, Team Building, Life Insurance, Alaska Destination..., Italy Destination..., Honeymoon and...

Education
Parkland College   1984 — 1987
Travel and Tourism Certificate, Tourism and Travel Services Management

Parkland College   1984 — 1987
Radiologic Technology/Science - Radiographer

Experience
AAA CHICAGO MOTOR CLUB   August 2007 - Present
Ultimate Travel   July 1997 - August 2007

Skills
15 years travel..., Sandals Gold Agent, completed several ..., completed several..., Disney Specialist, Wedding Planning..., 24 years in the Air..., Recruiter and Trainer, Sales Management, Recruitment Advertising, Hotels, Vacation, Cruises, Tourism, Travel Insurance, Weddings, Incentive Travel, Leisure Travel, Resorts

Education
The Travel Institute -- Certified Travel Assoicate Program (CTA)   2011 — 2013
US and World Travel Destinations

Travel Education   1997 — 1997
Certified Travel Associate, Travel and Exploration

Community College of the Air Force   1981 — 1981
Certifiacte, Non-commission Officer Training School, passed

Community College of the Air Force   1977 — 1977
Certificate, Sales - Communications - Marketing, Passed

Experience
Phonak  May 2014 - Present
Rasmussen, Inc   March 2008 - May 2014
Paylocity Corporation   March 2005 - March 2008
AAA CHICAGO MOTOR CLUB   August 2002 - September 2004

Skills
Payroll, Employee Benefits, Process Improvement, Payroll Administration, Paychex, Excel, Implementing Processes, Customer Relations, Multi State, Time Management, Software Implementation, Ultimate Software, Microsoft Office, Benefits Administration, Call Center, CPP, Report Writing, Multi Tasking, Call Centers, Word, Outlook, Communication Written, Oral Communications, ADP Payroll, ADP E-Time, Shared Service Center

Education
The Chicago School of Professional Psychology   2011 — 2012
Master of Arts (M.A.), Industrial and Organizational Psychology, 3.99

University of Illinois at Chicago
Bachelor of Arts, Criminal Justice

Experience
August Mack Environmental, Inc./Environmental Field Services   January 2013 - Present
Two Men and a Truck Central Illinois   September 2012 - December 2012
Smoke 'Que and Brew   August 2012 - September 2012
AAA CHICAGO MOTOR CLUB   July 2008 - November 2008
Allstate  March 2005 - July 2008

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Research, Social Media, Public Speaking, Teamwork, Problem Solving, Sales, Time Management, Team Leadership, Windows, Data Analysis, English, UV/Vis, NMR spectroscopy, Fluorescence..., Raman, FTIR, FTICR, EPR, X-ray diffractometry, Solid State Physics, Wet Chemistry, Water Analysis, Groundwater Remediation, Remediation System..., Environmental Science, NMR

Education
Environmental Manangement Institute   2013 — 2013
Certificate, 40-hr HAZWOPER

University of Illinois at Urbana-Champaign   2010 — 2012
Bachelor of Science (B.S.), Environmental Chemistry

Moraine Valley Community College   2006 — 2007
Associate's degree, Chemistry

Experience
AAA CHICAGO MOTOR CLUB   June 2002 - Present
Allstate Insurance  June 1980 - September 2000

Skills
Figure Drawing, Acrylic Painting, home decorating, Term Life Insurance, Whole Life, Umbrella Insurance, Casualty, Commercial Insurance, Life Insurance, Insurance, Interior Design, Customer Retention, Property & Casualty..., Motorcycle, Fixed Annuities, General Insurance, Health Insurance

Education
John Marshall

University of Illinois at Chicago
Social Psychology

Experience
AAA CHICAGO MOTOR CLUB   April 2013 - Present

Education
University of Illinois at Chicago
Bachelor of Arts (B.A.), Psychology