Experience
COTG – A Xerox Company  March 2015 - Present
COTG – A Xerox Company  November 2014 - March 2015
COTG – A Xerox Company  March 2014 - October 2014
Old Town Pizza Co.   June 2001 - March 2014
AAA Life Insurance Company   2006 - 2010

Skills
Customer Service, Customer Satisfaction, Dependable Team Player, Friendly Personality, Computers, Microsoft Office, Positive Can-do Attitude, Always Punctual, Works well in a team, Positive Personality, Microsoft Excel, Work Ethic, Highly Ambitious, Highly motivated..., Goal Oriented, Troubleshooting, Microsoft Word, Windows 7, Mac OS, Android, iPhone, Bluetooth, Work Well Independently, Can Do Approach, Spanish-English, Problem Solving, Identifying Client Needs, Identifying Process..., Identifying Trends, Social Networking, Highly Dedicated, High Achiever, Grammar, Writing, Reading Comprehension, Process Improvement, Management, Team Building, Leadership

Education
College of DuPage   2010 — 2013
A.A. Degree - Business, Business Administration and Management, General

College of DuPage   2010 — 2013
Associate of Arts (A.A.) - BUSINESS, Business Administration and Management, General

Experience
Sweetwaters Coffee & Tea - Liberty   November 2013 - Present
PricewaterhouseCoopers  July 2011 - November 2013
Eastern Michigan University  August 2009 - April 2011
Washtenaw County Treasure   February 2010 - February 2011
Eastern Michigan University  September 2009 - December 2009
AAA Life Insurance Company   July 2009 - August 2009
Nor Systems, Inc   September 2004 - October 2005

Skills
Sarbanes-Oxley Act, Auditing, Accounting, Internal Controls, US GAAP, Internal Audit, Leadership, Account Reconciliation, Accounts Receivable, Sarbanes-Oxley, External Audit, Tax, Microsoft Excel, Financial Accounting, PowerPoint, Risk Assessment, Access, Social Networking, Microsoft Office, IT Audit, Leadership Development, Peachtree, Online Research, SSAE 16, ITGC, SAP ERP, Oracle, Flow Charts, Visio, Order to Cash, PTP, Inventory Control, Market Research, Tax Preparation, Accounts Payable, Enterprise Risk..., Time Management, Spreadsheets, Payroll, Bank Reconciliation, SAP, Entrepreneurship, Project Management, Operations Management, Business Planning, Customer Service, Customer Satisfaction, Customer Retention

Education
Eastern Michigan University   2009 — 2010
MBA, Internal Audit

Experience
TD Ameritrade  May 2015 - Present
AAA Life Insurance Company   June 2014 - May 2015
Cole Taylor Mortgage  December 2012 - June 2014
Ally Financial Inc.  April 2012 - September 2012
CGI  March 2008 - March 2012
AT&T  February 2011 - December 2011
Moody's Corporation  August 2009 - January 2011
City of New York Parking Violation Office   June 2009 - August 2009
City of New York FISA  March 2008 - June 2009
Chevron  June 2007 - September 2007

Skills
User Acceptance Testing, Quality Assurance, Agile Methodologies, SDLC, Quality Center, Business Analysis, Requirements Analysis, SQL, Test Cases, Regression Testing, Integration, Oracle, HP Quality Center, Microsoft SQL Server, Business Requirements, Software Project..., PL/SQL, Business Objects, MS Project, ClearQuest, T-SQL, Test Planning, Software Development, ETL, Test Management, PMP, DB2, Requirements Gathering, Visio, Business Process..., Risk Management, Defect Management, Change Request..., CA Clarity, IBM Rational Clear Quest, Functional Testing, SAP, Project Planning, JIRA, Exploratory testing, SoapUI, Microsoft Project

Education
University of Pennsylvania   2006 — 2008
Master, Electrical Engineering

New York University   2008 — 2008
Training, Advanced Business Writing

Harbin Institute of Technology   2001 — 2005
Bachelor, Electrical Engineering

The University of Hong Kong   2003 — 2004
Exchange Student, Electrical Engineering

Experience
AAA Life Insurance Company   September 2013 - Present
Mutual of Omaha  July 2011 - September 2013

Education
Metropolitan Community College   2001 — 2002
Associate's degree, General Education

Experience
AAA Life Insurance Company   December 2013 - September 2014
ASUREA  August 2013 - November 2013
RG Masonry   2011 - 2012
Half Moon Bay High School  2011 - 2012

Skills
Sales, Communication, Life Insurance, Team Management, Microsoft Office, Sales Presentations, Direct Sales, Investment Strategies, Investments, Employee Benefits, Retirement, Fixed Annuities, Term Life Insurance, Universal Life, Insurance, Disability Insurance

Education
California State University-Sacramento   2007 — 2011
Coursework towards Business Management degree, Finance, General

College of San Mateo

Experience
Deloitte & Touche LLP  June 2011 - Present
KPMG  January 2011 - March 2011
Lowe's Home Improvement  May 2009 - December 2010
AAA Life Insurance Company   September 2010 - November 2010
US Army  June 2000 - July 2009
3M  May 1998 - February 2000

Skills
Auditing, Internal Controls, Accounting, Leadership, IT Audit, Sarbanes-Oxley Act, Internal Audit, Access, GAAP, Dodd-Frank, Financial Accounting, Financial Reporting, Financial Analysis, Training, Risk Assessment, Financial Risk, Risk Management, Stress Testing, Enterprise Risk...

Education
Eastern Michigan University
Master of Science, Accounting 150 Hr

Eastern Michigan University
Bachelor’s Degree, Accounting

University of Detroit Mercy
Mechanical Engineering

Experience
General Motors  June 2014 - Present
PricewaterhouseCoopers  January 2012 - June 2014
MGM Resorts International  May 2010 - November 2011
AAA Life Insurance Company   January 2010 - March 2010
Eastern Michigan University  August 2009 - December 2009
Grant Thornton  January 2009 - March 2009

Skills
Internal Controls, Auditing, Accounting, Business Process..., Assurance, Sarbanes-Oxley, Risk Assessment, Forecasting, Financial Accounting, Financial Reporting, Sarbanes-Oxley Act, US GAAP, Internal Audit, SEC filings, GAAP, Finance, Financial Analysis

Education
Eastern Michigan University   2007 — 2009
MSA and BBA, Accounting

Experience
Sparrow Health System  IT Project ManagerSparrow Health SystemSeptember 2015 - Present
AAA Life Insurance Company   March 2014 - August 2015
Livingston County United Way   February 2007 - April 2014
Lake Trust Credit Union  November 2011 - March 2014
PMI-MCAC   October 2010 - June 2013
Henry Ford Health System  March 2011 - November 2011
General Motors  October 2009 - March 2011
Telecom Management Resources   January 2009 - July 2009
LANDesk Software  July 2008 - January 2009
Touchpaper  November 2007 - January 2009

Skills
Disaster Recovery, Operations Management, Project Management, Agile Project Management, Virtualization, Program Management, ACP, Data Center, Business Analysis, Business Process..., International Project..., Lync, ITIL, IT Service Management, IT Strategy, Process Improvement, Vendor Management, SDLC, Integration, PMP, Nonprofits, Strategic Financial..., Financial Analysis, Cross-functional Team..., CRM, Non-profit..., Professional Services, International Relations, International..., Management, Information Technology, Leadership, Security, Enterprise Architecture, Strategic Planning, Networking, Team Leadership, Outsourcing, Infrastructure, Telecommunications, Team Building, Visio, Servers, Agile Methodologies, IT Management, Requirements Analysis, Software Documentation, VMware, Analysis, System Deployment

Education
Project Management Institute   2012 — 2012
Agile Certified Practitioner (ACP), Agile Project Manager

ITIL - New Horizons   2009 — 2009
ITIL Foundations, ITIL v3 Foundations

Project Management Institute - PMP   2009 — 2009
PMP, Project Management

Baker College Center for Graduate Studies   2002 — 2004
MBA, Master of Business Administration

Cleary University   1999 — 2001
BBA, Business Management

Experience
Money Practice, LLC.   September 2013 - Present
AAA Life Insurance Company   August 2012 - Present
Rabine Financial Partners, LLC.   2008 - Present
Gallup  October 2010 - August 2012

Skills
Customer Service, Health Insurance, Bilingual, Advocate, Risk Management, Client Relations Skills, Strategic Planning, Life Insurance, Employee Benefits, Disability Insurance, Commercial Insurance, Insurance, Property & Casualty..., Fixed Annuities, Underwriting, Team Building, Leadership, Term Life Insurance

Education
Miami Dade College   2005 — 2006
Associate's degree, Finance, General

New Mexico Institute of Mining and Technology   2004 — 2005
Computer Science

Experience
AAA Life Insurance Company   March 2013 - Present
Various Client Companies  May 2007 - Present
ATD Detroit   2006 - 2015
The Auto Club Group  February 2012 - November 2012
Schoolcraft College  September 1996 - August 2012
Symcon   November 2007 - April 2008
The Creative Group  October 2007 - November 2007
Gradepoint  June 2004 - May 2007
MSX International  1999 - 2003
Robert Half International  October 1997 - December 1998

Skills
Courseware Development, Instructional Technology, E-Learning, Graphics, Learning Management..., Photoshop, Editing, Instructional Design

Education
Wayne State University   2008 — 2011
M. Ed., Instructional Technology

Colorado State University-Pueblo   1986 — 1990
BS, Art

Experience
AAA Life Insurance Company   May 2013 - Present
Sloan Mason Insurance Services   July 2012 - Present
Barney & Barney  January 2012 - July 2012
State Farm Insurance  2011 - 2012
MetLife Financial Services  2006 - 2010

Skills
Executive Benefit..., Variable Products, Fixed Annuities, Disability Insurance, Long Term Care Insurance, Life Insurance, Retirement Planning, Series 6, Mutual Funds, Insurance, IRAs, Roth IRA, Long-term Care, Term Life Insurance, Series 63

Education
Bryant and Stratton College-Syracuse North   2005 — 2006
Life & Health Insurance License

High School

High School

Palm Beach Community College

Experience
University of Michigan Medical School  November 2014 - Present
University of Michigan Medical School  May 2013 - Present
AAA Life Insurance Company   June 2007 - May 2013
Interactive Business Systems  May 2007 - February 2008
Technosoft  February 2007 - May 2007
ABN AMRO  November 2001 - February 2007

Skills
Business Analysis, User Interface Design, Use Case Analysis, Rapid Prototyping, User Stories, Certified Scrum Master..., Requirements Analysis, Requirements Gathering, Business Requirements, Graphic Design, Storyboarding, Quality Assurance, SDLC, Software Documentation, Scrum, Testing, Business Process..., Agile Methodologies, Process Improvement, Project Management

Education
Michigan State University   1997 — 2001
B.A., Marketing

Experience
AAA Life Insurance Company   September 2013 - Present
AAA Life Insurance Company   March 2010 - Present
AAA Life Insurance Company   2000 - 2010
AAA Life Insurance Company   1996 - 2000
Alexander Hamilton Life Insurance Company  1988 - 1996

Skills
Business Process..., Direct Mail, Database Marketing, Data Analysis, Project Management, CRM, Direct Marketing, Digital Marketing, Business Analysis, Analysis, Management, SDLC, Vendor Management, Process Improvement, Analytics, Marketing, Insurance, Business Process..., Agile Methodologies, Program Management, Software Development, Change Management, Business Operations, Life Insurance, Visio, E-commerce, Cross-functional Team..., Leadership, Applications Software..., Lead Generation, Business Intelligence, Requirements Gathering

Education
Eastern Michigan University   1986 — 1990
Bachelor, Mathematics

Experience
General Motors  April 2014 - Present
Eastern Michigan University  September 2012 - Present
AAA Life Insurance Company   January 2014 - March 2014
DoIT Academic Computing   March 2010 - August 2012
NYX Inc.  April 2011 - August 2011
Eastern Michigan University  December 2008 - February 2010

Skills
Microsoft Office, Account Reconciliation, Strategic Financial..., Team Leadership, Social Networking, Budget, Internal Controls, Microsoft Excel, Microsoft Word, Financial Analysis, SAP, Crystal Reports,..., SAP FICO, •SAP R/3 Financial..., IDEA Software, Analysis, Accounts Receivable, Budgets

Education
Eastern Michigan University   2012 — 2014
Master of Business Administration (MBA), Internal Auditing - IIA IAEP Program

Eastern Michigan University   2012 — 2014
Graduate Certificate, E-Business

Eastern Michigan University   2008 — 2012
Bachelor of Business Administration (BBA), Accounting

Experience
AAA Life Insurance Company   May 2011 - Present
American Community Mutual Insurance Company  February 2007 - May 2011
American Community Mutual Insurance Company  June 1996 - January 2007
Comerica Bank  February 1985 - May 1996

Skills
SDLC, Vendor Management, Business Analysis, Process Improvement, SharePoint, HIPAA, Software Project..., Insurance, Agile Methodologies, Program Management

Education
Central Michigan University   1995 — 1998
MSA, Business Administration

University of Michigan-Dearborn   1978 — 1982
BS, Computer Science

Experience
AAA Life Insurance Company   March 2015 - Present
BA Bridge To IT LLC   July 2012 - Present
MB Financial Bank  June 2012 - May 2014
The Hanover Insurance Group  February 2010 - June 2012
The Hanover Insurance Group  January 2006 - January 2010
Allmerica Financial  January 2001 - January 2006
Citizens Insurance Company of America  January 1997 - January 2000

Skills
SDLC, Requirements Management, User Acceptance Testing, Agile Methodologies, Business Strategy, Management, Integration, Business Process..., Software Documentation, Insurance, Business Analysis, Risk Management, Requirements Gathering, Data Governance, Coaching, Atlassian JIRA, UML Tools, Activity Diagrams, MS Project, Wireframes, IBM Rational, Quality Center, Performance Management, Requirement..., Microsoft Office, IBM Content Manager, Business Process, Decision Modeling, IT Mortgage Origination..., MS Office Suite, Rational Requisite Pro, Balsamiq, Communities Of Practice, Leadership Mentoring, Communities of..., Budget Management, IIBA Standing Member, ESI Certified Business..., Guidewire Claim Center, Exstream Dialogue Live, Exstream Dialogue, Kofax Capture, IBM eclient, Blueprint Software..., Toad Data Point..., Business Requirements, Consulting, Leadership, Process Improvement

Education
Cleary University
Studies, Business Enterprise

Experience
AAA Life Insurance Company   March 2003 - Present
Swiss Re  January 1998 - February 2003

Skills
Sarbanes-Oxley Act, Life Insurance, Health Insurance, Insurance

Education
Baylor University - Hankamer School of Business   1978 — 1981
BBA, Accounting

Experience
AAA Life Insurance Company   September 2013 - Present
Various (Yahoo! Voices, Helium, Self Employed)   March 2011 - Present
AAA Life Insurance Company   February 2008 - September 2013
AMC Theatres  September 2007 - February 2008
AMC Theatres  December 2005 - September 2007

Skills
Data Entry, Insurance, Customer Satisfaction, Leadership, Customer Service, Social Media, Microsoft Office, Time Management, Public Speaking, Administrative..., PowerPoint, Microsoft Word, Fixed Annuities, Event Planning, Facebook, Research, Lotus Notes, Testing, Sales, Administrative..., Excel, Word, Microsoft Excel, Recruiting, Social Networking, Organization, Teamwork

Education
Eastern Michigan University   2004 — 2006
Bachelor of Science, Written Communication

Schoolcraft College   2002 — 2004
Associate of Liberal Arts, Liberal Arts

Experience
AAA Life Insurance Company   June 2012 - Present
AAA Life   June 2010 - June 2012
Farm Bureau Life Insurance Company of Michigan   March 2001 - October 2009
Farm Bureau Life Insurance Company of Michigan   1993 - 2001

Skills
Life Insurance, Fixed Annuities, Retirement Planning, Insurance, Variable Annuities, Long-term Care, Whole Life, Disability Insurance, Term Life Insurance, Strategic Financial..., Health Insurance, Retirement, Underwriting, General Insurance, Commercial Insurance, Property & Casualty..., Umbrella Insurance, Universal Life, Series 6, Casualty, Liability, Critical Illness, Casualty Insurance

Education
LOMA
AAPA, AIRC, ALMI, ACS

Lansing Community College
Computer Programming, Math

Michigan State University
Business Administration

Experience
MRM//McCann   August 2014 - Present
General Motors  January 2014 - July 2014
AAA Life Insurance Company   January 2012 - January 2014
Team Detroit  January 2010 - January 2012
Team Detroit  December 2008 - December 2009

Education
Eastern Michigan University   2003 — 2008
Bachelor’s Degree

Experience
AAA Life Insurance Company   July 2014 - Present
PeoplePlus Software   April 2013 - July 2014
Domino's Pizza  January 2001 - February 2013
Megasys Software Services   January 1995 - January 2001
Computer Exchange  May 1992 - March 1995
DPS Software Ltd   October 1990 - May 1992
DPS India Pvt. Ltd   August 1987 - October 1990
IDM Limited   January 1983 - July 1987

Skills
Team Leadership, Unix, PeopleSoft, Informix 4GL, COBOL, System Design, Agile Methodologies, Software Development, Supply Chain Management, Visio, Project Management

Education
Jadavpur University   1978 — 1982
Bachelor of Engineering (BE), Chemical Engineering

La Martiniere   1970 — 1978

Experience
Shift Digital  January 2014 - Present
SapientNitro  August 2012 - January 2014
Omnicom Group  February 2011 - August 2012
Marketing Associates  July 2009 - February 2011
Digitas  August 2007 - April 2009
Doner Advertising  February 2006 - January 2007
AAA Life Insurance Company   October 2003 - February 2006
New World Systems  October 1998 - February 2003
Rouge Steel Industries   February 1997 - October 1998
Project SEED  June 1992 - February 1997

Skills
Analytics, SAS, Data Mining, Predictive Modeling, CRM, Data Analysis, Digital Marketing, Strategy, Database Marketing, Marketing, Analysis, Segmentation, Marketing Strategy, Predictive Analytics, Web Analytics, Business Intelligence, Marketing Analytics, Competitive Analysis, Statistics, Team Management, Direct Marketing, SQL, Customer Analysis, Omniture, Logistic Regression, PPC, Marketing Research, Statistical Modeling, Relationship Marketing, Customer Analytics, Manage Client..., A/B testing, SAS programming, SEM, Regression Testing, Multi-channel Marketing, Customer Insight, R, Regression, Attribution Modeling, Multivariate Testing, Mixed EffectsModels, Data Science, Unstructured Data

Education
Coursera   2015 — 2016
Online Data Science Certification, Data Science

Oakland University   2003 — 2009
MS, Applied Statistics

Kalamazoo College   1987 — 1991
BA, Mathematics

Universität Hannover   1989 — 1990
N/A, General

Experience
AAA Life Insurance Company   May 2013 - Present
Clear Channel Media and Entertainment  October 2010 - May 2013
Arbor Scientific  February 2010 - October 2010
Michigan Municipal League  January 2008 - October 2009
TechSmith corp   May 2006 - August 2007

Skills
Graphic Design, Web Design, Illustration, Magazines, Catalogs, Brand Management, Creative Campaign..., Email Marketing, Flash, Direct Marketing, Branding & Identity, Online Marketing, Art, Online Advertising, Integrated Marketing, Advertising, Social Media Marketing, Graphics, Digital Marketing, Adobe Creative Suite, InDesign

Education
Eastern Michigan University   2011 — 2012
Master's degree, Integrated Marketing Communications, 4.0

University of Michigan   2003 — 2007
BFA, Illustration and Visual Communications Design

Experience
AAA Life Insurance Company   2010 - Present
AAA Life Insurance Company   2007 - 2010
AAA Life Insurance Company   2007 - 2007
AAA Life Insurance Company   2000 - 2007

Skills
Insurance, Leadership, Process Improvement, CRM, Underwriting, Employee Benefits, Risk Management, General Insurance, Call Centers, Software Documentation

Education
Ferris State University

Experience
Tradesmen International  April 2015 - Present
Berven Marketing Group   March 2008 - Present
TD Ameritrade  August 2014 - April 2015
TD Ameritrade  January 2014 - July 2014
AAA Life Insurance Company   December 2012 - December 2013
Crew2  August 2011 - November 2012
Information Providers  January 2011 - August 2011
ADP  January 2010 - January 2011
Wells Fargo  June 2008 - January 2010

Skills
Customer Service, Sales, Insurance, Retail, Management, Employee Benefits, Workers Compensation, Outlook, Microsoft Office, Microsoft Word, Team Building, Process Improvement, Customer Satisfaction, Human Resources, Payroll, Leadership, Marketing, Call Centers, Negotiation, Microsoft Excel, Public Speaking, Event Planning, Social Networking, Time Management, PowerPoint, Budgets, Cold Calling, Financial Analysis, Sales Management, Team Leadership, Social Media Marketing, Marketing Strategy, Teamwork, Strategic Planning, Salesforce.com, Access, Life Insurance, Coaching, Advertising, Event Management, Social Media, Training, Account Management, Analysis, Research, New Business Development

Education
Iowa Lakes Community College   2006 — 2008
Associate's Degree Business Management, Business Administration, Management and Operations, GPA - 3.1

Graettinger-Terril High   2002 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates, GPA - 2.90

Experience
AAA Life Insurance Company   August 2015 - Present
IBM  July 2013 - August 2015
State of Michigan  August 2012 - July 2013
Michigan State University  January 2011 - May 2011
Michigan State University  August 2007 - May 2009
Michigan State University  August 2007 - May 2009

Skills
Research, Leadership, Java, Web Development, SQL, Nonprofits, Data Analysis, WordPress, Teamwork, Python, Marketing, Programming, Time Management, C++, Program Management, Social Networking, Spanish, MySQL, Critical Thinking, Access, Windows, Object Oriented..., Eclipse, Outlook, Social Media Marketing, Public Policy

Education
Michigan State University
Bachelor of Arts (B.A.), Public Administration and Public Policy

Universidad San Francisco de Quito   2010 — 2010

University of KwaZulu-Natal   2007 — 2007

Lansing Community College

Experience
AAA Life Insurance Company   August 2005 - Present
American Community Mutual Insurance Company  March 2003 - August 2005
The Auto Club Group - AAA Michigan   March 1999 - March 2003
Waste Management  March 1995 - October 1998

Skills
Insurance, Account Reconciliation, Process Improvement, Microsoft Excel, Financial Analysis, Microsoft Office, Financial Planning, Financial Reporting, Analysis, Microsoft Word, Budgets, Auditing

Education
Life Office Management Association, Inc   2006 — 2014
FLMI, Designation 07/2014, Fellow, Life Management Institute 10 self-study life insurance course completion

Eastern Michigan University   1989 — 2003
Bachelor of Business Administration, Accounting Major

Dale Carnegie & Associates, Inc   1997 — 1997
Diploma 05/97, Public speaking, interpersonal skills, confidence builder

Experience
Infofree.com  August 2015 - Present
AAA Life Insurance Company   December 2012 - September 2015

Skills
Leadership, Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, Process Improvement, PowerPoint, Life Insurance, Health Insurance, Coaching, General Insurance, Strategic Planning, Training, Customer Service, Sales, Disability Insurance, Customer Satisfaction, Team Building, Term Life Insurance, Call Centers

Education
Kaplan University-Omaha Campus
Bachelor of Applied Science (BASc), Organizational Communication, General

Experience
Pacific Life Insurance Company  December 2011 - September 2015
American Red Cross  January 2011 - December 2011
AAA Life Insurance Company   December 2008 - January 2011
AAA  June 2005 - December 2008
State Farm  September 2003 - May 2005
Producer's America   February 2002 - September 2003
Commercial Federal Bank  1998 - 2002

Education
Capella University   2012 — 2013
Course work towards Ph.D in Leadership

Bellevue University   2007 — 2008
Master's of Arts, Leadership

Bellevue University   2000 — 2002
Bachelor's of Science, Marketing Management

Mercy High School   1994 — 1998

Experience
Pacific Life Insurance Company  February 2015 - Present
Pacific Life Insurance Company  October 2013 - February 2015
AAA Life Insurance Company   March 2011 - September 2013
Mutual of Omaha  May 2010 - February 2011

Skills
Life & Health Insurance..., Series 6, Series 63

Education
Creighton University   2004 — 2006
Bachelor of Arts (B.A.), Interpersonal Communication

Experience
Hillcrest Health Services  April 2014 - Present
NEI Global Relocation  June 2013 - August 2013
AAA Life Insurance Company   April 2013 - June 2013
Northrop Grumman  May 2001 - July 2012

Skills
Microsoft Office, Healthcare, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Event Planning, Outlook, Microsoft Publisher, Visio

Education
Metropolitan Community College
Business, Management, Marketing, and Related Support Services

Experience
Brown Girl Collective Worldwide, LLC   July 2009 - Present
Vaden Assurance   November 2014 - April 2015
Vaden Automotive Group  March 2013 - November 2014
Southeast Business Development Group   April 2011 - February 2013
The Auto Super Center   October 2008 - April 2011
State Farm Insurance Agency  March 2006 - August 2008
State Farm Insurance  August 2003 - May 2004
AAA Life Insurance Company   September 2002 - August 2003
Volunteer Impact   June 2002 - March 2003
Communications (Television) Ministry   February 2000 - March 2003

Skills
Public Speaking, Insurance, Customer Service, Social Networking, Event Planning, Social Media, Social Media Marketing, Sales, Public Relations, Non-profits, Microsoft Office, Leadership, Outlook, Marketing, Blogging, Project Management, Budgets, Facebook, Press Releases, Fundraising, Community Outreach, Email Marketing, Research, Marketing Communications, Advertising, Entrepreneurship, Nonprofits, Creative Writing, Newsletters, Event Management, Online Marketing, Online Advertising, New Business Development, Small Business, Training

Education
Ashland Theological Seminary   2004 — 2006
Theology

Walsh College   2000 — 2001
Master of Science, Management, Interactive Marketing Major

Webster University   1993 — 1994
Dual Master of Arts, Human Resources Development and Management

Campbell University   1991 — 1993
Bachelor, Business Administration

Experience
CDK Global  September 2015 - Present
ProModel Corporation  May 2012 - July 2015
AAA Life Insurance Company   May 2005 - June 2010
Future Three, Inc   1998 - 2001
Compuware Corporation  July 1998 - August 2000

Skills
Quality Assurance, Testing, Business Process..., Cross-functional Team..., SDLC, Software Quality..., Process Improvement, Business Process, Test Planning, Regression Testing, Team Leadership, Agile Methodologies, Requirements Gathering, Defect Tracking, Software Documentation, Risk Based Testing, Requirements Analysis, Test Management, Usability Testing, Strategic Planning, Agile Project Management, Software Development, Quality Management, Software Deployment, Security Clearance, Culture Change, Customer Service, Iterative Methodologies, Cultural Transformation, Tactical Planning, Mentoring, Risk, Problem Solving, Scrum Master

Education
Central Michigan University   1991 — 1996

Experience
Sigma Financial  March 2005 - Present
Parkland Securities, LLC  2005 - Present
AAA Life Insurance Company   March 2003 - February 2005
SunAmerica Securities  February 1999 - March 2003
DSSI LLC  April 1994 - January 2000

Education
Central Michigan University   2012 — 2015
Masters of Science in Administration, Leadership

University of Michigan-Dearborn   1987 — 1991
BSA, Finance, minor in Economics

Experience
Auto Club Group AAA Nebraska   April 2013 - Present
AAA Life Insurance Company   August 2005 - February 2013

Skills
Sales, Customer..., General Insurance, Life Insurance, Insurance, Program Management, Financial Risk, Risk Management, Workers Compensation, Property & Casualty..., Health Insurance, Term Life Insurance, Process Improvement

Education
Metropolitan Community College   1991 — 1993
Paralegal, Law

Experience
Mutual of Omaha  December 2014 - Present
Gallup  September 2013 - December 2014
AAA Life Insurance Company   October 2010 - September 2013
Allstate Insurance Company  October 2006 - October 2010
Applied Underwriters  August 1999 - June 2006

Skills
Umbrella Insurance, Property & Casualty..., Commercial Insurance, Casualty, Renters, Homeowners, Marine Insurance, Flood Insurance, General Insurance, Legal Liability, Term Life Insurance, Commercial Lines, Sales Management, Operations Management, Customer Service..., Disability Insurance, Health Insurance

Education
Bellevue University
Bachelor of Science (B.S.), Business Administration and Management, General

Experience
Allegion US  December 2013 - Present
Ingersoll Rand  September 2010 - December 2013
IT Convergence  January 2009 - September 2010
Putnam Investments  October 2008 - December 2008
Oracle USA  April 2006 - September 2008
University of Illinois at Chicago  February 2006 - April 2006
AAA Life Insurance Company   May 2005 - November 2005

Skills
OBIEE, ETL, Business Intelligence, Data Warehousing, Oracle, Informatica, Databases, Data Modeling, Oracle E-Business Suite, PL/SQL, Oracle Applications

Education
Fairleigh Dickinson University   2003 — 2005
Masters, Computer Science

Experience
AAA Life Insurance Company   ProgrammerThe May Department Stores Company, Great Lakes Data CenterJune 2001 - February 2003

Skills
Testing, Agile Methodologies, Business Analysis

Education
Miami University   1999 — 2001
MBA, Management Information System

Southwest Jiaotong University   1987 — 1991
BA, English

Experience
AAA Life Insurance Company   January 2013 - Present
Humana  March 1986 - November 2010

Skills
Health Insurance, Underwriting, Disability Insurance, Insurance, Employee Benefits, Leadership, Long-term Care, Healthcare, Fixed Annuities, Claim, Life Insurance, Sales

Education
Marquette University   1980 — 1984

Experience
AAA Life Insurance Company   June 2015 - Present
Marsh USA Inc.  January 2012 - August 2012
Marsh USA Inc.  September 2008 - December 2011
Marsh USA Inc.  April 2005 - August 2008
Marsh USA Inc.  June 2002 - March 2005
Marsh USA Inc.  January 2002 - May 2002
Michigan State University  June 2000 - December 2001

Skills
Talent Acquisition, Workers Compensation, Performance Management, Employee Benefits, Employee Relations, Succession Planning, Coaching, Human Resources, Risk Management, Personnel Management, Deferred Compensation, HR Policies, Insurance, Management, Training, Interviews, Benefits Administration, Temporary Placement, Employee Engagement, HRIS, Onboarding, CRM, Talent Management, College Recruiting, Recruiting, Performance Appraisal, Applicant Tracking..., Workforce Planning, Organizational..., HR Consulting, PeopleSoft, New Hire Orientations, Organizational Design, Executive Pay, Compensation & Benefit, Employee Training, HR Transformation, FMLA, Career Development, Labor Relations, Job Descriptions, SPHR, Organizational..., Employment Law, Taleo, Legal Compliance, Technical Recruiting, Job Analysis, Hiring, COBRA

Education
Michigan State University   1997 — 2001
BA, Business

Experience
Franchino Mold & Engineering  November 2010 - Present
Viane~Conway & Associates   May 2009 - September 2013
AAA Life Insurance Company   2007 - 2008
Attwood Marine   2006 - 2007
Ag-Co, Inc.   September 2004 - October 2006
Old Mutual Financial Network  February 2001 - September 2004
Jackson National Life Insurance Company  September 1995 - January 2001

Education
Lansing Community College   2009 — 2010
Associates, Accounting, Accounting

Drake University   1990 — 1995
BSBA, Marketing

Experience
Liberty Mutual Insurance  July 2014 - Present
Jackson  September 2012 - June 2014
Bank of America  December 2010 - August 2012
StateFarm  September 2008 - December 2010
Deloitte Consulting  May 2008 - September 2008
AAA Life Insurance Company   October 2007 - April 2008
Motorola Solutions  November 2006 - September 2007

Skills
Java Enterprise Edition, Java, Weblogic, SOA, JMS, Spring, Hibernate, EJB, Struts, Vendor Management, JSP, Web Services

Education
Madurai Kamaraj University   1995 — 1998
MCA, Computer Application

Madurai Kamaraj University   1992 — 1995
MSc, Mathematics

Experience
CSC  June 2011 - Present
Manpower / Experise   October 2010 - May 2011
Borders  March 2008 - August 2010
AAA Life Insurance Company   June 2000 - December 2007
Flint Ink Corporation  May 1993 - June 2000

Skills
SQL, RPG, IBM AS/400

Education
Madonna University
B.S., Computer Science

Experience
AAA Life Insurance Company   October 2012 - Present
American Community Mutual Insurance Company  July 1997 - August 2012

Skills
QTP, SDLC, Testing, Test Planning, System Testing, Software Quality..., SharePoint, Requirements Gathering, Requirements Analysis, Regression Testing, Process Improvement, Agile Methodologies

Education
Eastern Michigan University   1995 — 2000
Bachelor of Science (B.S.), Aviation Management Technology

Experience
Valassis/Harland Clarke   November 2014 - Present
Gentherm  May 2014 - November 2014
Jack Morton Worldwide  March 2012 - June 2013
AAA Life Insurance Company   January 2011 - March 2012
Eastman International   2010 - February 2011
Entertainment Publications  2008 - March 2010
Valassis  July 2002 - July 2007

Skills
Coaching, Recruiting, Talent Management, Performance Management, Onboarding, Organizational..., Employee Relations, Leadership Development, HRIS, Employee Benefits, Talent Acquisition, Project Management, Benefits Administration, Strategic Planning, Applicant Tracking..., HRIS Implementation, Change Management, Employee Engagement, Succession Planning, Workforce Planning

Education
Geneva College   1996 — 1998
MA level study, Professional Psychology

Taylor University   1990 — 1994
BA, Psychology

Experience
HealthSpan Integrated Care/HealthSpan Physicians  December 2014 - Present
Kaiser Permanente  February 2013 - December 2014
Renaissance Life and Health Insurance Company of America   March 2008 - February 2013
Ann Arbor Financial   September 2007 - March 2008
AAA Life Insurance Company   September 2002 - May 2003
American Community Mutual Insurance Company  March 2000 - September 2002

Skills
Insurance, Health Insurance, Microsoft Office, Microsoft Excel, Risk Management, Process Improvement, Microsoft Word, Outlook, Quality Assurance, PowerPoint, SERFF, NILS, Contract Negotiation, Employee Benefits, Management, Training

Education
Central Michigan University   2010 — 2012
Bachelor of Science (B.S.), Administration, 3.40

Lansing Community College   2011 — 2011
Associate of Arts (A.A.), Economics, 3.74

Experience
BrassCraft  September 2011 - Present
AAA Life Insurance Company   March 2009 - September 2011
Port Huron Hospital  January 2002 - March 2009

Skills
Financial Reporting

Education
Eastern Michigan University   2000 — 2008
B.B.A., Accounting

Experience
AAA Life Insurance Company   March 2015 - Present
Coles  June 2012 - February 2015
GE Capital  March 2012 - June 2012
Oakton  December 2007 - June 2012
GE Capital  September 2010 - September 2011
GE Capital  August 2009 - September 2010
GE Capital  December 2008 - August 2009
GE Money  December 2007 - December 2008
Tata Consultancy Services  November 2006 - May 2007
Tata Consultancy Services  February 2006 - November 2006

Skills
WebSphere Application..., WebSphere Portal, WebSphere Process Server, DataPower, WebSphere MQ, Weblogic Administration, Websphere Virtual..., IBM Websphere Commerce, Sun One LDAP, Tomcat, Apache, IIS, JBoss Application Server, Siteminder, Identity Management, Microsoft SQL Server, Java, J2EE Application..., J2EE 1.4, J2EE Web Services, Ant, Maven2, Struts, Project Management, Project Delivery, Requirements Analysis, Team Leadership, Technical Leadership, Resource Management, Change Management, SDLC, Technical Documentation, SOW, Project Estimation, Agile Methodologies, Vendor Management, Websphere, Middleware, DB2, Oracle, Solaris, Java Enterprise Edition, WebSphere, Maven

Education
Rajiv Gandhi Technical University   2001 — 2004
Master of Computer Applications (M.C.A.), Computer Science

Devi Ahilya Vishwavidyalaya   1998 — 2001
Bachelor of Science (B.Sc.), Computer Science

Kendriya Vidyalaya   1997 — 1998
HSC, PCM, B

Experience
Parker Tribe Press LLC   June 2014 - Present
J.N.S. Writing Services   March 2009 - Present
WordSmith Puzzles, LLC   February 2009 - Present
OfficeTeam  2007 - 2009
North Carolina Central University  2008 - 2008
Town of Chapel Hill  2007 - 2008
AAA Life Insurance Company   2003 - 2006
Coalition on Temporary Shelter   June 1998 - December 2000
Century 21  1994 - 1995

Skills
Public Relations, Marketing Strategy, Advertising, Writing, Editing, Public Speaking, Social Media, Social Media Marketing, Social Networking, Creative Writing, Event Planning, Marketing, Customer Service, Books, Sales, PowerPoint, Blogging, Microsoft Office, Facebook, Microsoft Word, Copywriting, Newsletters, Nonprofits, Fundraising, Proofreading, Copy Editing, Marketing Communications, Press Releases, Research, Email Marketing, Online Marketing, Community Outreach

Education
Eastern Michigan University
B.A., Written Communications

Experience
Self Employed  Self EmployedSelf EmployedMarch 2009 - Present
BCBSM  December 2005 - March 2009
AAA Life Insurance Company   March 2004 - December 2005
City of Detroit  January 2002 - December 2004
Ascension Health/CHAN   April 1996 - January 2002
Utilities - MichCon (DTE) and Ameritech   January 1987 - April 1996

Skills
Compliance, Auditing, IT Audit, Internal Controls, All accreditation..., Audit management..., Project Management, Sarbanes-Oxley Act, Information Technology, Process Improvement, Management, Insurance, Risk Assessment, Internal Audit, Disaster Recovery, Security, Finance, Analysis, Business Process..., CISA, Human Resources

Education
University of Houston   1983 — 1985
Masters, Management Information Systems

Brazosport College   1977 — 1978
Chemistry Degree Equivalency, Quantun

Michigan State University   1972 — 1977
Biology/Chemistry, Biology/Chemistry

Experience
AAA Life Insurance Company   November 2005 - Present
Jackson National Life  July 2000 - October 2005
Kemper Life Insurance Companies   1988 - 2000
Allstate  1984 - 1988

Skills
New Business Development, Insurance, Underwriting, Life Insurance, Health Insurance, Term Life Insurance, Fixed Annuities

Education
Eastern Illinois University   1978 — 1982
Bachelor of Science, Business & Personnel Management

Experience
FirstEnergy  May 2010 - Present
AAA Life Insurance Company   February 2007 - September 2008
Lincoln Consolidated Schools  January 2004 - February 2007

Skills
Chemistry, Secondary Education, Science, Teaching, Nuclear Power Plants, Nuclear

Education
Eastern Michigan University   2008 — 2010
Bachelor's of Science, Chemistry

Experience
AAA Life Insurance Company   January 2003 - Present
Allmerica Financial  October 1999 - January 2003
John Hancock Life Insurance Company (U.S.A.)   November 1983 - October 1999

Education
Alfred University   1976 — 1980
BA, Chemistry

Experience
The Guarantee Company of North America USA   May 2005 - Present
AAA Life Insurance Company   May 1998 - May 2005

Skills
Insurance, Financial Reporting, Accounting, Accounts Payable, Analysis, Accounts Receivable, Auditing, GAAP, Financial Statements, Finance, Financial Analysis, Internal Controls, SAP

Education
Wayne State University   2003 — 2006
MBA, Concentration in Accounting and Finance

Davenport University   1994 — 1998
BBA, Major in Accounting; Minor in Mathematics

Experience
AAA Life Insurance Company   March 2014 - Present
MediaCom USA   September 2013 - March 2014
CDI @ Ford   May 2013 - August 2013
Team Detroit  May 2011 - February 2013
St Joseph Mercy Health System  March 2011 - May 2011
American Community Mutual Insurance Company  August 2007 - November 2009
La-Z-Boy  September 2006 - March 2007
TAC Automotive  January 2001 - September 2006

Skills
SSRS, SSIS, VB .Net, Business Intelligence, SharePoint, COBOL, JCL, VSAM, CICS, DB2, SQL, EDI, IMS DB/DC, Fileaid, QMF, VSS, SPUFI, CA7, SQL Server Management..., SDLC, Microsoft SQL Server, Visual Basic

Education
Michigan Education of Realtors   2007 — 2007
License, Real Estate

University of Michigan   1997 — 2001
Bachelor, Computer and Information Science in Information Systems

Henry Ford Community College   1994 — 1997
Associates in Science, Computer Science

Experience
Kelley & Jerram P.C., L.L.O.   July 2013 - Present
AAA Life Insurance Company   February 2011 - May 2013
Douglas County Corrections  November 2009 - February 2010
TDAmeritrade  March 2008 - November 2009
Omni Hotels and Reservations   January 2005 - March 2008

Skills
Proficient in Microsoft..., Typing Speed: 60 wpm, Customer Satisfaction, Call Center, PowerPoint, Insurance, Lotus Notes, Customer Service, Outlook, Microsoft Word, New Business Development, Access, Call Centers, Negotiation

Education
Bellevue University   2010 — 2011
Bachelor of Science (B.S.), Legal Studies, General

Metropolitan Community College   2006 — 2010
Associate of Arts and Sciences (AAS), Criminal Justice

Experience
AlixPartners  January 2014 - Present
AlixPartners  September 2008 - December 2013
Credit Acceptance  November 2007 - August 2008
AAA Life Insurance Company   January 2005 - October 2007
Plante Moran  January 2001 - December 2004

Skills
IDEA Data Analytic..., IT Audit, Sarbanes-Oxley Act, Sarbanes-Oxley, SEC filings, CPA, CISA, CRISC, Internal Controls, Internal Audit, External Audit, Assurance, US GAAP, Forensic Accounting, GAAP, Enterprise Risk..., Financial Reporting, Financial Analysis, Auditing, Process Improvement, SOX, CGMA

Education
Grand Valley State University
Bachelor of Business Administration (B.B.A.), Accounting

Grand Valley State University
Bachelor of Science (B.S.), Economics

Experience
Currently Unemployed  April 2011 - Present
Mutual of Omaha  May 2007 - April 2011
AAA Life Insurance Company   October 2001 - May 2007

Skills
Life Underwriting, Risk Selection, good communication..., workflow projects

Education
Lansing Community College   1975 — 1977
no degree, Para Legal/ and Gerentoloy

Bath High School   1972 — 1975
High School Diploma, College Prep

Experience
AAA Life Insurance Company   June 2008 - Present

Skills
Disaster Recovery, Windows Server, Software Documentation, Windows 7, Visio, Active Directory, IT Management, Operating Systems, Lotus Notes, Firewalls, Microsoft SQL Server, SDLC, Networking, Network Administration, Testing, Databases, Computer Hardware, System Administration, Wireless Networking, Requirements Analysis, Process Improvement, VMware ESX

Education
Michigan State University   2003 — 2005
BA, Information Technology

Eastern Michigan University

Experience
Chassix  September 2015 - Present
US Army Reserves  April 2014 - Present
Linamar / McLaren Performance Technologies   January 2014 - March 2015
Linamar / McLaren Performance Technologies   May 2013 - December 2013
AAA Life Insurance Company   April 2013 - May 2013
ZF Friedrichshafen  August 2012 - January 2013
Club Venetian Banquet Center   March 2010 - September 2012
Allied Integrated Marketing  May 2011 - August 2011
Bloomfield Hills Golf Club   May 2005 - August 2008

Skills
Performance Management, Recruiting, Employee Relations, Talent Management, Human Resources, Organizational..., Employee Engagement, Onboarding, HRIS, College Recruiting, Applicant Tracking..., Talent Acquisition, Employee Benefits, Payroll, Benefits Administration

Education
Officer Candidate School   2014 — 2014
Commisioned Officer in the U.S. Army

Oakland University   2011 — 2013
Bachelor's degree, Human Resources Development

Macomb Community College   2009 — 2011
Associate's degree, Business Administration

Experience
AAA Life Insurance Company   January 1997 - Present
Alexander Hamilton Life Insurance Company  1987 - April 1996
Alexander Hamilton Life  1988 - 1996
Yellowstone National Park  April 1979 - October 1982

Skills
Life Insurance, Customer Service, Fixed Annuities, Lotus Notes, RHIT, ALHC, ICD-9-CM, CPT, Claims Handling, Microsoft Word, Microsoft Excel

Education
Schoolcraft Community College   2007 — 2012
Associate's degree, Health Information Technology

Schoolcraft Community College   2007 — 2012
Associate's degree, Health Information Technology

Eastern Michigan University   1976 — 1978
Recreation

Schoolcraft Community College   1973 — 1976
Associate of Arts (AA), Physical Education

Eastern Michigan University

Oakland Community College
Health care administration

Oakland Community College

Experience
AAA Life Insurance Company   December 2002 - March 2014
CGI  March 1998 - November 2001

Skills
Troubleshooting, SQL, Databases, Windows XP, Windows 7, Microsoft SQL Server, Windows Server, Requirements Analysis, Systems Analysis, Windows

Education
Eastern Michigan University   1983 — 1987
Bachelor of Science (BS), Mathematics

Experience
National Time & Signal Corp   April 2010 - Present
AAA Life Insurance Company   April 2007 - December 2009
AAA Life Insurance Company   April 2007 - December 2009
Plum Market, Bloomfield   March 2009 - May 2009
Target Stores  January 2005 - January 2006
Banc One Capital Markets, Inc  January 1988 - January 2005

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets

Education
Eastern Michigan University   2005 — 2007
BS, Social Science; Psychology

Oakland Community College   1996 — 1999
Associates, Business Administration