AAA National Office
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AAA National Office Employees
Crockett & Company Affinity Marketing April 2015 - Present
AAA National Office March 1998 - April 2015
Crockett & Co.Marketing Communications 1994 - 1998
Skills
Sales, B2B, Marketing Strategy, New Business Development, Account Management, Marketing, Email Marketing, Public Relations, Customer Service, Tourism, Online Advertising, Creative Direction, Sales Management, Advertising, Marketing Communications
Education
Penn State University 1970 — 1974
Advertising/Public Relations
D+H U.S. Operation January 2015 - Present
Rasmussen College October 2014 - January 2015
Rasmussen College September 2010 - September 2014
AAA National Office April 2004 - September 2010
AAA National Office December 2000 - April 2004
AAA National Office September 1999 - December 2000
Skills
Apache, Cisco Content Switches, GSS, IIS, Microsoft SQL Server, MySQL, NetApp, Networking, Perl, Project Management, Red Hat Linux, Servers, Syncsort Backup Express, Tealeaf, Tomcat, Ubuntu, Cisco Technologies, OS X, Enterprise Architecture, Troubleshooting, CSS, Web Development, Unix, Network Security, Microsoft Exchange, Operating Systems, SQL, Technical Support, Network Administration, IT Management, TCP/IP, Information Technology, System Administration, Windows Server, Visual Basic, Active Directory, VMware, Disaster Recovery, Databases, Linux, Enterprise Software
Education
Walden University 2014 — 2016
Doctorate, Information Technology, 4.0
University of Phoenix 2007 — 2008
Masters, Information Systems, 3.93
University of Phoenix 2001 — 2004
Bachelor, Information Systems, 3.77
AIG August 2013 - Present
JCPenney July 2012 - August 2013
Romano's Macaroni Grill July 2009 - June 2012
Smokey Bones January 2008 - July 2009
IBM ISS 2006 - 2008
Darden Restaurants February 2004 - July 2006
AAA National Office April 2002 - February 2004
Viacom May 1999 - April 2002
Thomson Reuters / RIA / Computer Language Research August 1998 - May 1999
Skills
IT Strategy, IT Management, PCI DSS, Security, Team Building, Strategic Planning, Business Intelligence, IT Operations, Architecture, Outsourcing, POS, Vendor Management, Network Security, Turn Around Management, Turnaround Experience, Carve-outs, Capital Budgeting, Business Process..., Hospitality, Food & Beverage, Food Cost Management, Risk Assessment, SOX Compliancy, Wireless Security, Incident Response, NOC, WAN Optimisation, CIOs, Team Leadership, Performance Management, IPS, Internet Security, VPN, KPI Dashboards, Data Conversion, Business Transformation, Transition Planning, Consulting, Ultipro, HRIS, General Ledger, B2B, EDI, Project Management, Data Center, Leadership, Virtualization, Cloud Computing, Enterprise Software, Servers
Education
University of Central Florida - College of Business Administration 2000 — 2001
MBA, IT
University of Central Florida 1993 — 1997
BS, Accounting
AAA MountainWest August 2012 - Present
Grady Livestock January 1993 - Present
California State Automobile Association April 2004 - December 2011
AAA National Office April 1999 - April 2004
AAA MountainWest November 1996 - April 1999
Skills
Change Management, Transformation, Transportation, Innovation, Telematics, Vendor Management, Operational Excellence, Customer Experience, Employee Engagement, Large Group Facilitation, Negotiation, Business Continuity, Emergency Management, Aviation, Agribusiness, Automotive, Mobile Solutions, Field Operations, Customer Satisfaction, Sales Management, Solutions Marketing, Team Building, Project Planning, Executive Management, Program Management, Leadership, Business Process..., Strategic Planning, Cross-functional Team..., Customer Retention, Call Center, Data Transformation, Management, Strategy, Team Leadership, Training, Strategic Partnerships, Process Improvement, Business Planning, Workshop Facilitation, Customer Service, Business Strategy, Insurance, Entrepreneurship, Leadership Development, Operations Management, Call Centers, Business Development, Budgets, Public Speaking
Education
Saint Mary's College of California 2011 — 2012
MBA, Business Administration and Management, General
Montana State University-Bozeman 1986 — 1991
BA, Public Administration
The Walt Disney Company September 2004 - Present
SAIC July 2004 - September 2004
AAA National Office April 2004 - July 2004
FedEx May 2003 - April 2004
OpenNetwork Technologies, Inc. October 2001 - May 2003
MAGNIO, Inc. April 2000 - June 2001
Integra Consulting & Computer Services, Inc. March 1997 - April 2000
Skills
Java, C#, JavaScript, HTML 5, SOA, REST, SOAP, RESTful WebServices, RESTful architecture, Agile Methodologies, XML, Tomcat, Java Enterprise Edition, Scrum, ITIL, UML, Spring, SQL, Web Services, .NET, Databases, JSP, Unix, Subversion, SDLC, HTML, J2EE, Software Development, SQL Server, Application Development, CSS, AJAX, OOP, Programming, MySQL, Ant, ASP.NET, Identity Management, Visual Studio, jQuery, Web Development, Agile, Apache, ITIL v3 Foundations..., Ext JS, Chrome Extensions, Google Chrome, jQuery UI, Solution Architecture, JBoss Application Server
Education
Stony Brook University 1991 — 1996
BS
Inspired Trends LLC February 2011 - Present
Enmesh Consulting, LLC June 2010 - December 2014
Hilton Grand Vacations Company August 2007 - February 2009
Starwood Vacation Ownership June 2005 - August 2007
AAA National Office 1998 - 2004
Lasalle Partners 1996 - 1998
Skills
Strategy, Direct Marketing, CRM, Marketing Strategy, Marketing, Market Planning, Email Marketing, Online Advertising, Time Management, Social Media Marketing, Marketing Communications, Advertising, Strategic Planning, Online Marketing, Teamwork, Direct Mail, Event Management, Leadership, Lead Generation, Retail
Education
Webster University 1997 — 1999
M.B.A., Business Administration
Brenau University 1983 — 1987
Launch That June 2015 - Present
Travel Media Group January 2015 - June 2015
Travel Media Group December 2013 - January 2015
Push January 2013 - December 2013
AAA National Office August 2012 - December 2012
Micrositez Digital Marketing Agency April 2012 - July 2012
Skills
Symfony, PHP, jQuery, Git, Vim, Wordpress, Phalcon, MySQL, HTML 5, CSS3, Web Development, CSS, JavaScript, D3.js, Bootstrap, XHTML, HTML, Bash, Apache, ActionScript, Django, Ruby on Rails, Java, Photoshop, JIRA, Research, Microsoft Office, Web Services, Jenkins
Education
Full Sail University 2010 — 2012
Web Design and Development
Electronic Arts June 2013 - Present
AAA National June 2012 - June 2013
AAA National April 2010 - June 2012
AAA National June 2006 - April 2010
AAA National Office June 2003 - July 2006
Skills
Business Intelligence, Financial Reporting, Leadership, Management, Analysis, MS Project, Budgets, Project Management, Vendor Management, Technical Documentation, Financial Analysis, Business Planning, Databases, Training, Business Analysis, Process Optimization, TQM, SnagIt, Industry Research, Microsoft Project, Organizational Behavior, Budgeting, ISD Training and..., Tableau, Marketing, Strategy, Strategic Planning, Process Improvement, Team Building
Education
Keller Graduate School 2009 — 2013
MA, Project Managment
University of Central Florida - College of Business Administration 2006 — 2009
MBA
University of Central Florida - College of Business Administration 2003 — 2006
BSBA, Finance
All About Autos January 2004 - Present
AAA National Office July 1992 - April 2003
General Motors September 1959 - September 1981
Skills
Magazines, Editing, Publications, Blogging, Editorial, Journalism, Copy Editing, Press Releases, Web Content, Media Relations, Public Relations, Newspapers, Newsletters, Video, Marketing Communications, Broadcast, Publishing, Television, Social Media, Video Production, Content Development, News Writing
Education
Kettering University 1959 — 1962
BS, Electrical Engineering
Ciber, Inc. October 2014 - Present
Disney ABC Television Group June 2014 - September 2014
The Walt Disney Company January 2014 - May 2014
Walt Disney World June 2012 - December 2013
SunTrust Bank April 2010 - May 2012
CollaborateMD August 2008 - November 2009
Stromberg December 2006 - August 2008
AAA National Office January 2005 - November 2006
Harcourt April 2004 - November 2004
VitalWorks October 2003 - April 2004
Skills
Instructional Design, Technical Writing, Graphic Design, Typography, Manuals, Quality Assurance, Visio, Technical Documentation, Software Documentation, Training, ADDIE, SDLC, SharePoint, Project Management, Online Help, SnagIt, Testing
Education
Savannah State University 1976 — 1981
B.S, Electronics Engineering Technology
Savannah State University 1976 — 1981
BS EET, Electrical and Electronics Engineering
AAA National Office Director, Program Development and Wireless ServicesAAA National OfficeFebruary 2014 - Present
AAA National Office 2009 - January 2014
AAA National Office 2000 - 2009
AAA National Office 1997 - 2000
AAA National Office 1992 - 1997
Skills
Strategic Technology..., Marketing Management, Logistics, Wireless Product..., Location Based Services, Contract Negotiation, Staff Management, Project Planning, Group Faciliation, Department Budgeting, Meeting Planning, Written & Oral..., Wireless, Customer Satisfaction, Product Management, Strategic Partnerships, Management, Competitive Analysis, Mobile Marketing, Cross-functional Team..., Marketing, Marketing Communications, Marketing Strategy, Lead Generation, Integrated Marketing, Analytics, CRM, B2B, Strategic Planning
Education
University of Central Florida - College of Business Administration 1987 — 1988
MBA
West Virginia University 1979 — 1983
BS
Premier Health April 2015 - Present
AAA National Office July 2013 - December 2014
HSBC Consumer Lending February 2008 - July 2009
HSBC Auto Finance August 2006 - February 2008
Skills
Internal Audit, Auditing, Finance, Corporate Finance, Internal Controls, Credit, Account Reconciliation, Payments, Financial Analysis, Bankruptcy, General Ledger, Risk Management, Risk Assessment, Fraud Detection, Fraud Investigations, Presentation Skills, Solution Implementation, Financial Audits, Leadership, Strategy, Teamwork, Analysis
Education
University of Central Florida 2012 — 2014
B.S.B.A, Finance
Valencia College 2010 — 2012
Associate of Arts Degree, Business Administration and Management
Jack E. Mannix & Associates, LLC July 2010 - Present
Ensemble Travel Group February 2002 - July 2010
The Travel Institute January 2000 - February 2002
AAA National Office November 1993 - January 2000
American Express October 1990 - November 1993
Skills
Tourism, Marketing Strategy, Hotels, Cruises, Online Advertising, Event Planning, Incentives, Email Marketing, Public Relations, Direct Marketing, Event Management, Marketing Communications
Education
American International College
Bachelor of Arts, Economics
Western New England University
MBA, Marketing
Jane's Jewelry January 2012 - Present
AAA National Office November 1995 - December 2011
Quest, Inc. 2002 - 2010
AAA Chicago Motor Club 1991 - 1995
Coopers and Lybrand 1990 - 1991
Shand Morahan & co 1976 - 1990
Skills
Leadership Development, Non-profits, Strategic Planning, Leadership, Public Speaking, Team Leadership, Nonprofits, Project Management, Team Building, Management, Fundraising
Education
Northwestern University - Kellogg School of Management 1978 — 1983
MBA, MIS and Business Strategy
DePauw University 1966 — 1970
BA, English
AAA National Office 2008 - Present
LBK Writing/Editing Services 1994 - Present
Aquinas College 2002 - 2010
The Wordsmiths 2005 - 2008
Montcalm Community College 2003 - 2008
Aquinas College 2004 - 2007
MERGINET 2000 - 2003
Skills
Journalism, Newsletters, Copywriting, Copy Editing, Editing, Proofreading, Speech Writing, Writing, Microsoft Office, Facebook, Press Releases, Web Content, Technical Writing, Content Management, Research, Blogging, Social Media, PowerPoint, Teaching, Creative Writing, Editorial, Marketing Communications, Public Relations, Strategic Communications, Nonprofits, Photography, Advertising
Education
Aquinas College
B.A., English/journalism, magna cum laude
Firewheel Communications 1991 - Present
AAA National Office April 2012 - August 2013
Minnesota Mothers of Multiples State Workshop April 2005 - April 2008
Forum Communications June 2006 - August 2007
Firewheel Communications July 1999 - June 2006
Wilson Learning Corp. October 1998 - July 1999
AAA National Office May 1995 - October 1998
The Times February 1994 - May 1995
The Greenville Piedmont/Greenville News January 1993 - January 1994
The Randolph Leader March 1992 - December 1992
Skills
Project Management, Writing, Editing, Social Media, HTML, CMS, Associated Press style, QuarkXPress, Microsoft Office, Liferay, Microsoft Publisher, Dreamweaver, Copywriting, Newspapers, Blogging, Public Relations
Education
Auburn University 1988 — 1991
B.A., Public Relations/Journalism
AAA November 2013 - Present
AAA National Office 1996 - Present
NCVR - National College Video Review 1988 - 1994
Skills
Marketing, Sales, Hospitality, Advertising, Management, Marketing Strategy, Resorts, Customer Service, Sales Management, Training, Team Building, Event Management, Hotels, Public Relations, Strategic Planning, Coaching, B2B, Email Marketing, Online Advertising, Leadership, Direct Sales, Sales Process, New Business Development, Direct Marketing, Marketing Communications, Account Management, Social Media Marketing, Social Networking, CRM, Marketing Management, Online Marketing, Budgets, Contract Negotiation, Hospitality Management, Digital Marketing, Strategic Partnerships, Customer Satisfaction, Lead Generation, Social Media, Market Research, Market Planning, Customer Retention, Salesforce.com, Selling, Coaching Staff, Long-term Customer..., Mentoring, Customer Acquisition, Team Motivation
Education
University of Central Florida
B.S., Education
AAA National May 1999 - Present
AAA National Office November 2011 - March 2013
AAA National Office May 1999 - November 2011
HTE, Inc. 1998 - 1999
ADVO, Inc., Orlando, Florida 1994 - 1997
FREELANCE CONSULTING, Winter Park, Florida 1994 - 1994
PHILIP CROSBY ASSOCIATES (PCA), INC. 1989 - 1994
Skills
Google Analytics, Analytics, SEM, Digital Marketing, Integrated Marketing, SEO, Program Management and..., Leadership, Management, Strategic Partnerships, Travel Technology, Marketing Strategy, Direct Marketing, Marketing, Market Research, Product Marketing, Business Development, PPC, Digital Media, Market Planning, Sales, Online Marketing
Education
University of Southern California 1987 — 1989
MS, Systems Management
St. Leo College 1981 — 1983
BA, Business Administration
Orange County Public Schools October 2005 - Present
Central Florida Regional Transportation Authority dba LYNX July 2003 - October 2005
AAA National Office June 1996 - December 2002
Ryder Public Transportation Services September 1989 - July 1996
Skills
Transportation, Training, Leadership, Research, Curriculum Development, Team Building, Strategic Planning, Project Planning, Public Speaking, Policy, Program Development, Program Management, Workshop Facilitation, Community Outreach, Project Management, Government, Coaching, Employee Relations, Budgets, Staff Development, Contract Management, Management, Emergency Management, Supervisory Skills, Leadership Development, System Administration, Proposal Writing, Team Leadership, Security, Organizational..., Operations Management, Event Planning, Process Scheduler, Customer Service, Analysis, Teaching, Employee Training, Time Management, Microsoft Office, Event Management, Nonprofits
Education
University of Maryland University College 1992 — 1998
MS, Applied Management
University of Central Florida
Oracle August 2014 - Present
AAA National Office November 2013 - June 2014
IBM July 1997 - July 2013
Essex Consultant January 1996 - June 1997
AT&T June 1984 - December 1995
Skills
SOA, Agile Methodologies, Websphere, Web Services, Solution Architecture, Enterprise Architecture, XML, Java Enterprise Edition, DB2, WebSphere Application..., SQL, Software Development, Global Team Leader, PM..., Databases, Java, SDLC, Oracle, Unix, Software Documentation, Software Project..., MS Project, Requirements Analysis, Project Management, Web Applications
Education
Webster University 1990 — 1992
MBA, Business and Computer Information Management
Kean University 1981 — 1983
Bsc, Computer Science
Lockheed Martin Corporation November 2004 - Present
ELECNET Inc. September 1998 - Present
Hilton Grand Vacation Headquarters September 2004 - November 2004
Harcourt Corp March 2004 - June 2004
Walt Disney World October 2000 - March 2004
Walt Disney World March 2000 - October 2000
AAA National Office January 1999 - October 2000
Skills
Microsoft SQL Server, Business Intelligence, SQL, Visio, IIS, System Architecture, SSRS, Testing, VB.NET, .NET, XML, SSIS, Analysis Services, Oracle, C#, Data Architecture, Systems Engineering, Chief Engineer, R programming, Data Science, Data Analytics, Databases, Requirements Analysis, Integration, Data Modeling, Data Warehousing, ETL, Visual Studio
Education
Haddop training 2015 — 2015
Big Data
University of Central Florida 1994 — 1996
MASTER OF SCIENCE, ELECTRICAL ENGINEERING
University of Havana 1989 — 1989
Post Bach, Computer Science - Artificial Intelligence
University of Havana 1984 — 1989
B.S, ELECTRONICS ENGINEERING
AAA National September 2011 - Present
AAA National Office May 2005 - September 2011
AT&T May 2004 - April 2005
AT&T January 2001 - May 2004
Skills
Vendor Management, Business Analysis, Telecommunications, Process Improvement, Strategic Planning, Program Management, New Business Development, Project Management, Team Building, Budgets, Account Management, Contract Negotiation
Education
University of Central Florida - College of Business Administration 1987 — 1989
MBA, General Business and Finance
University of Central Florida - College of Business Administration 1983 — 1987
BS, Management with Computer Science Minor
ABB Enterprise Software November 2012 - Present
AAA National Office August 2001 - November 2012
The McGraw-Hill Companies April 2000 - August 2001
ADP February 1998 - April 2000
Lockheed Martin August 1993 - February 1998
Computer Sciences Corporation September 1992 - August 1993
Skills
Software Development, Agile Methodologies, SDLC, Integration, Architecture, Leadership, Software Project..., Business Analysis, Requirements Analysis, SOA, Business Intelligence, Enterprise Architecture, Cross-functional Team..., Java, XML, Project Planning, Architectures, Java Enterprise Edition, Web Services, Mobile Applications, Amazon Web Services..., Windows Azure, Cloud Computing IaaS, SaaS, Engineering,..., Performance Engineering, Technology Strategy,..., Business Process and..., Technology..., Off-Site / Off-Shore..., Internet and Mobile..., Process and..., Budget Containment and..., Team Development and..., Product and Project..., Problem and Conflict..., Customer, Team, and..., Business Analytics, Energy Industry, Organizational..., Organizational...
Education
Drexel University 1988 — 1992
BSEE, Computer Engineering and Architecture
AAA National 2006 - Present
AAA National January 1995 - Present
American Automobile Association (AAA) 1995 - Present
AAA 1995 - Present
AAA National Office 1995 - Present
Education
Webster University 2002 — 2004
MBA, Masters Business Administration
University of Central Florida
Resort & Club February 2012 - Present
Global Travel International February 2003 - February 2012
AAA National Office March 1999 - January 2003
Skills
Graphic Design for Print, Graphic Design for Web, Flash, Email, DVD,..., Flash, Dreamweaver, Advertising, Adobe Acrobat, Adobe Creative Suite, InDesign, Photoshop, HTML, Online Marketing, Illustrator, Logo Design, Graphics, QuarkXPress, Social Media Marketing, Corporate Identity, User Interface Design, Brochures, Email Marketing, SEO, Fireworks, Pre-press, CSS, Interaction Design, Photography, User Experience, Mac, Microsoft Office, Layout, Word, Illustration, Art Direction, Typography, JavaScript, PowerPoint, Posters, Direct Mail, Logos, Promotions, Online Advertising, Graphic Design, Brand Development, Creative Direction, WordPress, Magazines
Education
University of Louisville 1980 — 1985
BA - Bachelor of Fine Arts, Graphic Design - Minor Philosophy
Bishop David High School - Louisville, KY 1976 — 1980
AAA Human Resources AssistantGroup K Media, Inc.1995 - Present
AAA, National Headquarters 1991 - Present
AAA National Office 1991 - Present
Skills
Team Building, Recruiting, Customer Service, Talent Acquisition, Social Media, Human Resources, Training, Leadership Development, Coaching, Customer Satisfaction, Outlook
Education
Montgomery College 1974 — 1976
AAA National October 2008 - Present
AAA National Office October 2008 - Present
Tek Systems April 2008 - October 2008
Education
University of Central Florida 1970 — 1976
MS, Math
AAA National Office June 2005 - Present
AAA National Office July 2000 - June 2005
HTE Inc August 1998 - February 2000
Skills
Java, Software Development, Databases, Unix, Web Development, SQL Server, HTML, SQL, Testing, Linux, JavaScript, JavaBeans, Java software..., JSF, Tomcat, JBoss, Subversion, Ant, XML, IIS, Public Speaking, CSS, AJAX, jQuery, Social Media, J2EE, Writing, JSP, Word, XHTML, Java Enterprise Edition, REST, Microsoft SQL Server, Integration, SOA
Education
Seminole State College of Florida
Certificate, Computer Programming
Autodidact 1995 — 2015
Autodidact, Computer Software Engineering
Seminole State College of Florida 2001 — 2010
Web Developement A.S.
CORT August 2011 - Present
Loss Solutions July 2010 - September 2011
Team Destroyer May 2008 - April 2010
Toll Brothers June 2006 - July 2008
Hewlett-Packard 2005 - 2005
AAA National Office June 2000 - July 2004
Skills
Operations Management, Contract Negotiation, Strategic Planning, Sales, Process Improvement, Project Management, Team Building, Budgets, Sales Operations, Sales Management, Account Management, Purchasing, Business Development, Leadership, Forecasting, Cross-functional Team..., New Business Development, B2B, Income Statement, Change Management, Management, Marketing, Selling, Retail, Negotiation, Process Scheduler, Financial Analysis, Salesforce.com, Customer Service, Marketing Strategy, Contract Management
Education
Jones Graduate School of Business, Rice University 2004 — 2006
MBA, Business
Brigham Young University 1999 — 2002
BA, International Studies (Trade and Finance)
AAA National Office July 2013 - Present
AAA National September 2012 - Present
AAA National July 1989 - Present
Supreme Golf- Dayton, Ohio/Casselberry, FL February 1988 - May 1989
The Printing Center 1979 - 1988
No. KY Vocational Technical 1977 - 1979
Cincinnati Milacron February 1975 - August 1977
Skills
Customer Satisfaction, Sales, Customer Service, Marketing Communications, Account Management, Marketing, Marketing Strategy, Team Building, Strategic Planning, Sales Management, Budgets, New Business Development, Microsoft Office, Management, Negotiation, Microsoft Word, Microsoft Excel, Advertising, PowerPoint, Project Management, Process Improvement, Purchasing, Recruiting, Retail, Operations Management, Contract Negotiation, Leadership, Direct Mail
Education
Northern Kentucky University 1976 — 1978
Technical, Printing
AAA September 1998 - Present
AAA National Office 1998 - Present
Skills
Analytics, Management, Strategic Planning, SQL, Social Media, Direct Marketing, Customer Service, Business Analysis, Vendor Management, Process Improvement, Project Management, Microsoft Office, Marketing Strategy, Team Building, Program Management, Leadership, Account Management, CRM, Business Intelligence
Education
Rollins College - Crummer Graduate School of Business 1995 — 1997
MBA, Specialty Operations Managment/Acct
AAA National Office 1991 - Present
Skills
Sales Management, Advertising, Marketing Strategy, Online Advertising, Account Management, Online Marketing, New Business Development, Hotels, Hospitality, Contract Negotiation, Tourism, Sales, Social Media Marketing, Trade Shows
Education
University of Nebraska at Kearney 1969 — 1973
Bachelor's degree, English/Journalism