AAA NCNU Insurance Exchange
CEO: Paula Downey (2010–) Headquarters: Walnut Creek, CA Awards: Telly Award for Non-Broadcast Productions Film/Video - Corporate Image,
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AAA NCNU Insurance Exchange Employees
City of Atwater August 2002 - Present
AAA NCNU Insurance Exchange December 1995 - April 2002
Education
San Joaquin Delta College 1993 — 1994
Modesto Junior College 1987 — 1991
College of Agricultural Sciences and Natural Resources - Oklahoma State University January 2014 - Present
Oklahoma State University August 2012 - May 2014
The College of Agricultural and Natural Resources at Oklahoma State University January 2012 - May 2013
AAA NCNU Insurance Exchange May 2012 - August 2012
The College of Agricultural and Natural Resources for Oklahoma State University August 2009 - May 2012
Enterprise Rent-A-Car May 2011 - August 2011
Skills
Recruiting, Employee Benefits, Management, Employee Relations, PeopleSoft, Benefits Administration, Market Research, Microsoft Excel, First Year Experience
Education
Oklahoma State University 2012 — 2014
Masters of Science, Agricultural Economics, GPA 3.842
Oklahoma State University 2008 — 2012
Bachelors of Science, Agricultural Business and Marketing, GPA: 3.558
MassMutual Financial Group August 2013 - Present
World Financial Group (WFG) 2011 - August 2013
AAA NCNU Insurance Exchange 2009 - 2010
AAA NCNU Insurance Exchange 2007 - 2009
CSAA Insurance Group 2005 - 2007
CSAA Insurance Group 2001 - 2005
CSAA Insurance Group 1998 - 2001
Skills
Training, Sales Management, Life Insurance, Employee Training, Leadership, Property & Casualty..., Customer Service, Insurance, Training Delivery, Coaching, Leadership Development, Workshop Facilitation, Problem Solving, Performance Improvement, Instructional Design, Human Resources, Training Facilitation, Needs Analysis, Claims Management, Exceptionally Organized, Retirement Planning
Education
College of San Mateo
AFCO Insurance Premium Finance March 2011 - Present
AAA NCNU Insurance Exchange May 2007 - March 2011
Alpine Insurance Associates, Inc. November 2000 - April 2007
Automobile Club Group June 1999 - August 2000
Citizens/Hanover Insurance Company April 1986 - June 1999
Skills
Sales Management, Insurance, Diversity Training, Operations Management, New Business Development, Premium Financing, Leadership Development, Leadership, Sales Operations, Team Building, Management, Marketing, Customer Service, Contract Negotiation, Selling, Business Development, Sales, Training, Business Planning, Customer Retention, Strategic Planning, Property & Casualty..., Coaching, Negotiation, Risk Management, Commercial Insurance, General Insurance, Underwriting, Account Management, Executive Management, Process Improvement, Banking, Direct Sales, Cold Calling, Brokers, Customer Satisfaction, Financial Analysis, Salesforce.com, Business Intelligence, Business Strategy, Employee Benefits, Vendor Management
Education
Central Michigan University
Bachelor of Science, Business Administration
CSAA Insurance Group March 2015 - Present
CSAA Insurance Group August 2013 - February 2015
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - July 2013
AAA NCNU Insurance Exchange March 2012 - March 2013
AAA NCNU Insurance Exchange September 2010 - March 2012
AAA NCNU Insurance Exchange October 2009 - September 2010
AAA NCNU Insurance Exchange June 2009 - September 2009
Government Management Services February 2009 - May 2009
George Mason University August 2007 - May 2009
Skills
SAS, Data Warehousing, Business Analytics, PL/SQL, Statistics, .NET, SQL, Ruby, Data Mining, Visio, Data Analysis, Analytics, Underwriting, Property and Casualty..., Project Management, Business Planning, Insurance, Oracle, Microsoft SQL Server, Databases, Business Analysis, Requirements Analysis, SDLC, Requirements Gathering, Analysis
Education
George Mason University 2007 — 2009
Master of Science, Information Systems
Jawaharlal Nehru Technological University 2003 — 2007
Bachelor of Technology, Electronics and Communications Engineering
Eric Moss & Associates April 2014 - Present
Citizen Schools 2013 - Present
Cognizant Technology Solutions March 2013 - July 2014
Infosys October 2004 - April 2012
AAA NCNU Insurance Exchange 2003 - 2004
Accenture 1997 - 2001
IBM 1988 - 1997
Planmetrics 1979 - 1986
Skills
Go-to-market Strategy, Strategic Alliances, SaaS, Business Alliances, Business Development, CRM, Strategic Partnerships, Solution Development, Strategy, Cloud Computing, Integration, Executive Management, Big Data, PaaS, Alliance Formation, Social Media, Enterprise Software, Alliance Creation, Business Alliance..., Solution Selling, Social Networking, SDLC, Selling, Account Management, Partnerships, Global Alliances, Complex Sales, Channel Relationship..., Virtual Collaboration, Collaboration Solutions, Social Collaboration, Collaboration Tools, Online Social Networking, Hybrid Cloud, Cloud Applications, Contract Negotiation, Bias for Action, E-commerce, Partnering, Strategic Relationships, Social Business Design, Social Networking..., Quantative Analysis, Omni-channel Marketing, eCommerce, BYOD, Technology Solutions..., Expert relationship..., Cross-functional Team..., Sales
Education
UCLA Anderson School of Management
Master of Business Administration (MBA), Marketing and Arts Management
Carnegie Mellon University
Bachelor of Science (BS), Administration and Management Science
AAA NCNU Insurance Exchange June 2002 - Present
NMC Corporation January 1998 - June 2001
Wachtel Fastening Systems May 1995 - January 2001
Skills
Childcare, Bakery, Sports, Sales, Travel Insurance, Time Management, Cruises, Travel Planning, Fundraising, Cashiering, Tourism, Phone Etiquette, Vacation, Telephone Skills, Leisure Travel, Nonprofits, Adventure Travel, Incentive Travel, Travel Management
Education
Ohlone College 1984 — 1986
Washington High School 1979 — 1983
Graduated, Early Childhood Education and Teaching
CSAA Insurance Group March 2012 - Present
AAA NCNU Insurance Exchange January 2011 - October 2012
AAA NCNU Insurance Exchange March 2010 - January 2011
AAA MSC March 2009 - March 2010
AAA NCNU August 2005 - March 2009
Progressive Insurance October 2001 - August 2005
Skills
Underwriting, Insurance, Property & Casualty..., Risk Management, Process Improvement, Casualty, General Insurance, Liability, Access, Business Analysis, CPCU, Project Management, Training, Visio, Product Development, Leadership
Education
California State University-Hayward 2012 — 2013
Bachelor of Science (B.S.), Business Administration - Marketing & Corporate Management, 3.974
Martorana Family Winery January 2013 - Present
Ram's Gate Winery April 2012 - January 2013
The Culinary Institute of America November 2011 - April 2012
The Culinary Institute of America January 2012 - March 2012
AAA NCNU Insurance Exchange March 2010 - March 2012
AAA NCNU Insurance Exchange May 2007 - September 2010
La Dolce Vita Wine Lounge August 2008 - October 2009
AAA NCNU Insurance Exchange 2003 - 2007
AAA NCNU Insurance Exchange 1998 - 2003
Skills
Event Planning, Customer Relations, Marketing Strategy, Strategic Planning, Social Media, Hospitality, Wine, Office Administration, Customer Service, Marketing, Budgets, Customer Satisfaction, Sales Management, Salesforce.com, Leadership, Sales, Negotiation, Team Building, Market Planning, Food, Event Management, Coaching, Training, Management, Business Planning, Inventory Management, Sales Operations, Public Relations, Pricing, Social Media Marketing, Social Networking, Retail, Customer Retention, Marketing Management, Direct Sales, Marketing Communications, Human Resources, Wine Tasting, Brand Management, Account Management, Product Marketing, Forecasting, New Business Development, Online Marketing, Strategy, Direct Marketing, Brand Development, Competitive Analysis, Market Research, Email Marketing
Education
Court of Master Sommelier 2012 — 2012
Wine Education
Culinary institute of America 2011 — 2012
Certified Wine Professional, Wine Steward/Sommelier
Dominican University of California 1998 — 2000
BSBA, Business Administration
Apple July 2012 - Present
AAA NCNU Insurance Exchange September 2011 - June 2012
Jewelers Mutual Insurance Company October 2010 - September 2011
StateFarm Insurance in Bloomington, IL, US October 2007 - September 2011
Oracle Financial Services Software Ltd 2004 - 2007
Cymbal Corporation May 2003 - May 2004
Ness Technologies October 2000 - May 2003
Biological E. LTD April 1998 - September 2000
Skills
SDLC, Enterprise Architecture, Program Management, SOA, Web Services, Guidewire, C and C++, Java Enterprise Edition, Cloud Computing IaaS, SaaS, Application Security, WebSphere Application..., Web Logic, JBoss Application Server, Entrepreneurship, Strategic Planning, Competitive Analysis, Risk Management, Leadership, Solution Architecture, Websphere, Business Analysis, Agile Methodologies, Enterprise Software, Integration, Requirements Analysis, Software Project...
Education
Osmania University 1997 — 1999
PG, Commerce & Business Administration
CSAA Insurance Group, a AAA company May 2014 - Present
AAA NCNU Insurance Exchange November 2006 - May 2014
APS (Arizona Public Service) November 1998 - November 2006
self employed June 1997 - November 1998
Citizens Communications August 1996 - June 1997
Pacific Bell February 1987 - August 1996
Skills
Direct Marketing, Digital Marketing, Integrated Marketing, Channel Management, Online Marketing, Market Planning, Customer Relations, Lead Generation, Advertising, Marketing Strategy, Vendor Management, B2B, Cross-functional Team..., Marketing Communications, Call Center, Strategic Planning, Project Management, Marketing Management, Customer Service, Customer Experience, Customer Acquisition, Customer Retention, Operations Management, Emergency Planning, Strategy, Program Management, Leadership, Marketing, Management, Customer Satisfaction, Team Building, Insurance, Online Advertising, Team Management, Process Improvement, Database Marketing, Channel Partners, Call Centers, Sales, Sales Operations, Analysis, Analytics, Budgets, Product Development, CRM, Competitive Analysis, Salesforce.com
Education
Saint Mary's College of California 1991 — 1993
Masters of Science, Business Administration
California State University-Sacramento
Bachelor of Arts, Sociology
Sutter Health June 2014 - Present
EPIC May 2013 - June 2014
AVI Companies November 2012 - April 2013
Kaiser Permanente November 2003 - May 2012
Carolina Care Plan April 2003 - July 2003
Blue Shield of California October 1999 - April 2003
Forte Integrated Benefit Services April 1998 - September 1999
InnOvus Integrated Benefit Services March 1997 - April 1998
AAA NCNU Insurance Exchange October 1989 - October 1994
Skills
Insurance, Health Insurance, Employee Benefits, Underwriting, Brokers, Workers Compensation, Reinsurance, Property & Casualty..., Recruiting, Microsoft Word, Casualty, Financial Risk, Life Insurance, Risk Management, Problem Solving, Strategic Planning, Training, Managed Care, Customer Service, Time Management, Analysis, Health Policy, Account Management, Management, Medicare, Marketing, Team Building, Performance Management, Coaching, General Insurance, Self-funded, Healthcare Management, Business Planning, Human Resources, Negotiation, Budgets, Change Management, Forecasting, Lotus Notes, Customer Retention, HMO, Health Savings Accounts, Health Care Reform, PPO, Benefits Administration, Data Analysis, Access, Critical Illness, Accident, Organizational...
Education
Diablo Valley College 1994 — 1995
Business Administration and Management, General
AAA Northern California, Nevada & Utah March 2013 - Present
AAA Northern California, Nevada & Utah January 2012 - March 2013
AAA NCNU Insurance Exchange January 2011 - December 2011
AAA Northern California, Nevada & Utah July 2009 - March 2011
Allianz of America Corporation March 2007 - January 2009
Fireman's Fund Insurance Company January 2000 - March 2007
Banc of America Securities 1997 - January 2000
Odwalla, Inc 1996 - 1997
Certified Personnel 1995 - 1996
Skills
Full-cycle Recruiting, Program Management, Recruitment/Retention, Employee Engagement, Recruiting, Philanthropy, Talent Acquisition, Applicant Tracking..., Talent Management, Onboarding, Succession Planning, Workforce Planning, HRIS, Technical Recruiting, Executive Sales..., Leadership, Social Networking, Relocation, PeopleSoft, Training, Team Building, Human Resources, Behavioral Interviewing, Taleo, Executive Search, SDLC, College Recruiting, Management, Corporate Recruiting, Temporary Placement, Sourcing, Interviews, Vendor Management, Internal Communications, Team Leadership, Strategy, Leadership Development, Organizational...
Education
Arizona State University 1990 — 1995
Bachelors, Organizational Communication
Fusion Moments Media January 2014 - Present
Film Twist Productions July 2015 - Present
Meo Baaklini Photography January 2009 - Present
AAA NCNU Insurance Exchange July 2009 - October 2012
Meriwest Credit Union July 2007 - September 2008
Artistic Illusions by Josi August 2001 - May 2007
Skills
Photoshop, Lightroom, General Master of..., Photography, Portrait Photography, Portraits, Fashion, Weddings, Logo Design, Executive Headshots, Family Photography, Wedding Photography, Makeup Artistry, Newborn, Corporate Events, Glamour, Social Networking, Art, Digital Photography, Photos, Graphic Design, Event Planning, Event Photography, Commercial Photography, Headshots
Education
Academy of Art University 2009 — 2013
BFA, Photography
Community College of Southern Nevada 2001 — 2006
AA, General Education
Business Integration Group, Inc. August 2015 - Present
Silicon Valley Bank March 2014 - September 2015
Zynga July 2012 - January 2014
AAA NCNU Insurance Exchange March 2012 - July 2012
Apriva June 2010 - March 2012
Mitel January 2010 - June 2010
Mitel August 2007 - January 2010
Inter-Tel February 2002 - August 2007
Inter-Tel Intergrated Systems February 1995 - February 2002
Syntellect June 1993 - February 1995
Skills
Testing, Quality Assurance, SDLC, Scrum, Agile Methodologies, Test Automation, Telecommunications, Software Quality..., Mobile Devices, Agile Project Management, Software Engineering, Program Management, Embedded Systems, Test Planning, Integration, Product Management, Manual Testing, Requirements Analysis, Process Improvement, Software Project..., Risk Based Testing, PMP, Test Management, JIRA, System Testing, Information Technology, Mobile Applications, Quality Management, Social Networking Apps, Vendor Management, ALM, Release Management, Android, Quality Center, Continuous Delivery, Mobile Phone Apps, Usability Testing, Exploratory Testing, Project Planning, Resource Management, Web Applications, Automation, Web Services, Regression Testing, Waterfall, Process Development, Mobile Payments, Payment Systems, Payments, Planning
Education
Arizona State University 1984 — 1987
BSEE, Electrical Engineering Computer Science
Valentine Insurance Agency June 2012 - Present
AAA NCNU Insurance Exchange November 2009 - June 2012
Bankers Life and Casualty November 2006 - November 2009
Skills
Insurance, Commercial Insurance, Property & Casualty..., Liability, General Insurance, Health Insurance, Casualty, Underwriting, Life Insurance
Education
Laney College
SafetySkills February 2015 - Present
Cowboy Travel Plaza March 2013 - February 2015
Boyd Street Magazine August 2011 - February 2013
Sprint Nextel August 2012 - December 2012
noodleStream.com March 2012 - July 2012
AAA NCNU Insurance Exchange November 2011 - March 2012
Walmart August 2007 - November 2011
The Oklahoma Daily January 2009 - May 2011
Skills
Feature Writing, Creative Writing, Copy Editing, Writing, Journalism, Blogging, Social Media, Newspaper, Magazines, AP Style, Social Networking, Stories, Feature Articles, Newspapers, News Writing, Facebook, Research, Proofreading, Storytelling, Editing, Press Releases
Education
University of Oklahoma 2007 — 2011
Bachelor of Arts, Journalism; Professional Writing
Cameron University 2006 — 2007
State Compensation Insurance Fund April 2013 - Present
AAA NCNU Insurance Exchange May 2008 - March 2013
California State Automobile Association (AAA) August 2000 - April 2008
California State Automobile Association (AAA) March 2000 - August 2000
Skills
Financial Planning, Business Planning, Strategic Planning, Financial Analysis, Forecasting, Balanced Scorecard, Key Performance..., Financial Modeling, Financial Systems, Analytics, Change Management, Process Improvement, Insurance, PeopleSoft, Strategic Financial..., Cognos, Business Analysis, Business Intelligence, Management, Managerial Finance, Financial Forecasting, Business Strategy, Financial Reporting, Cross-functional Team..., Business Process..., Program Management, Analysis, Leadership, Hyperion Enterprise, Strategy, Budgets, Essbase, Integration, Performance Management, Finance, Enterprise Software
Education
San Francisco State University, College of Business 1999 — 2002
MBA, General Management, Information Systems
University of California, Berkeley 1991 — 1995
BA, Economics
D'Agostino Consulting June 2013 - Present
Sabbatical October 2012 - May 2013
AAA NCNU Insurance Exchange January 2011 - September 2012
AAA Northern California, Nevada & Utah 2008 - July 2011
Inmatrix, Inc. (purchased by Sungard) 2007 - 2008
Moody's Analytics (formerly Moody's KMV) 2001 - 2005
Wells Fargo 1989 - 2000
Education
Stanford University Graduate School of Business 1998 — 1999
M.S.
Amherst College
Bachelor of Arts (BA)
AAA NCNU January 2010 - Present
JFK Alumni Football Association 2010 - 2012
AAA NCNU July 2004 - January 2010
AAA NCNU Insurance Exchange August 1999 - July 2004
Skills
Salesforce.com, Direct Sales, Customer Service, Sales, Time Management, Leadership, Team Building, Management, Insurance, Recruiting, Customer Satisfaction, Sales Management, Cold Calling, Marketing, Training, Microsoft Excel, Account Management, Outlook, Sales Process, Team Leadership
Education
Ohlone College 1985 — 1986
General
Farmers Insurance April 2012 - Present
AAA NCNU Insurance Exchange August 2009 - March 2012
Pro Transport 1 Ambulance October 2011 - February 2012
Sweet & Baker Insurance Brokers 2006 - 2009
Skills
People Skills, Compassion, PowerPoint, Bilingual, Sales
Education
City College of San Francisco 2009 — 2011
Emergency Medical Tech EMT, Emergency Care Attendant (EMT Ambulance)
San Lorenzo High 1994 — 1998
General Diploma
Diamond Resorts International May 2012 - Present
Medco September 2008 - July 2009
AAA NCNU Insurance Exchange September 2007 - September 2008
Nextel Partners June 2004 - September 2007
Skills
Customer Service, Outlook, Customer Satisfaction, Team Building, Microsoft Excel, Sales, Administrative..., Leadership, Microsoft Office, Data Entry, Sales Management, Marketing, PowerPoint, Account Management, Microsoft Word, Negotiation, Sales Operations, Training, Financial Analysis, Time Management
Education
Universidad Catolica Santo Domingo 2009 — 2011
Bachelor of Arts (BA), Business Administration
Community College of Southern Nevada
Bachelor of Arts (BA), Business Administration
AAA Mid-Atlantic November 2011 - Present
AAA NCNU Insurance Exchange November 2008 - November 2011
Skills
Casualty, Property & Casualty..., Customer Service, Underwriting, Liability, Commercial Insurance, Commercial Lines, Claim, Legal Liability, Call Centers, Claims Management, Life Insurance, Property Damage, Term Life Insurance, Employee Benefits, Professional Liability, Health Insurance, Whole Life, Subrogation, Customer Retention, Workers Compensation, Umbrella Insurance, General Insurance, Casualty Insurance
Education
Queens College 1971 — 1976
Bachelor of Arts (BA), Sociology and Education
Stuyvesant High School 1968 — 1971
Diploma, Science and Mathematics
Travelers 2014 - Present
AAA Life Insurance Company 2013 - 2014
QBE North America 2012 - 2013
AAA NCNU Insurance Exchange 2011 - 2012
AAA NCNU Insurance Exchange 2008 - 2011
State Farm Insurance Agency 2006 - 2008
YMCA 2005 - 2007
Skills
Insurance, Training, Claim, Underwriting, Customer Service, Program Management, Property, General Insurance, Coaching, Curriculum Design, Quality Assurance, Claims Management, Liability, Personal Lines Auto, Property, Commercial Insurance, Sales, Leadership, Life Insurance, Homeowners, Property & Casualty..., Management
Education
Glendale Community College 2012 — 2014
Associates Degree, Business
Mountain Ridge High School 2000 — 2004
High School Diploma
Ernie Falcon Insurance Services April 2011 - Present
AAA NCNU Insurance Exchange August 2003 - March 2011
Chamber Business 2007 - 2009
Skills
Insurance, Marketing, Networking, Leadership Development, Social Networking, Baseball, Public Speaking, Multi Tasking, Bilingual, Customer Service, Property & Casualty..., Small Business, Real Estate, Entrepreneurship, Recruiting, Leadership, Customer Satisfaction, Property, First Time Home Buyers, Sales, Investment Properties
Education
Community College of Rhode Island 1980 — 1982
Business Administration and Management, General
Johnson and Wales University 1979 — 1981
Accounting
CSAA Insurance Group May 2014 - Present
AAA NCNU Insurance Exchange 2012 - Present
AAA NCNU 2007 - 2011
AAA NCNU 2006 - 2007
AAA NCNU 2000 - 2006
Skills
Finance Business Partner, Staff Development, Sales Operations, Financial Forecasting, Strategic Planning, Executive Reporting, Cloud Computing, Forecasting, Financial Modeling, Budgeting, Compliance, Productivity Improvement, P&L, Insurance, Business Process..., Financial Analysis, PeopleSoft, Hyperion, Cross-functional Team..., P&L Management, Business Planning, Financial Management, Financial Reporting, Business Analysis, Business Management, Planning, SOX, Performance Management, Business Strategy, Change Management, Finance, Project Planning, Business Process, Sales, Operations Management, Marketing, Income Statement, Budgets, Access, New Business Development, Training, Leadership, Corporate Finance, Vendor Management, Strategy, Analytics, Analysis, Management, Hyperion Enterprise, Strategic Financial...
Education
Notre Dame de Namur University 1990 — 1994
BS, Accounting
CSAA Insurance Group April 2012 - Present
AAA NCNU Insurance Exchange May 2009 - April 2012
H&R Block January 2009 - April 2010
Bell July 2003 - August 2006
Skills
Process Improvement, Management, Information Technology, Call Center, PeopleSoft, Insurance, Access, Visio, Customer Satisfaction, Outlook, Business Analysis, Customer Service, Data Entry, Analysis, SharePoint, Business Analy, Systems Analysis, Team Leadership, ITIL v3 Foundations..., BlueWorks, Business Requirements, Requirements Analysis, Requirements Gathering, User Acceptance Testing, Waterfall
Education
ASPE, Inc 2014 — 2014
Certificate, Business Analyst Boot Camp
ASPE, Inc 2012 — 2012
Certificate, Agile Boot Camp
Interface Technical Training 2012 — 2012
Certificate, ITIL® Version 3 Foundation
Interface Technical Training 2010 — 2010
Course Completion Certificate, CompTIA A+ Essentials and Practical Application
University of Toronto 2006 — 2006
Certificate, Management Fundamentals
Seneca College of Applied Arts and Technology 2001 — 2003
Associate's degree, Business Marketing
Alere, Inc. June 2012 - Present
Arise.com June 2008 - March 2012
AAA NCNU Insurance Exchange July 2002 - August 2008
Education
College of the Redwoods 1996 — 1999
AA, Mathematics & Natural Sciences, 3.8
AAA Northern California, Nevada & Utah February 2005 - Present
AAA NCNU Insurance Exchange July 1995 - Present
Skills
Bilingual-Spanish, Access, Customer Service, Outlook, Customer Retention, Call Centers, Property & Casualty..., Small Business, Leadership, Marketing, Sales, Team Building, Customer Satisfaction, Public Speaking, Health Insurance, Insurance, Underwriting, General Insurance
Education
Mendocino College 1993 — 1997
Associate of Science (A.S.), Business/Office Automation/Technology/Data Entry/ Administrative Assistant
Pontificia Universidad Católica Madre y Maestra 1986 — 1989
Associate of Science (A.S.), Bilingual and Multilingual Education
Liberty Mutual Insurance May 2015 - Present
Liberty Mutual Insurance August 2013 - May 2015
AAA NCNU Insurance Exchange February 2012 - August 2013
Liberty Mutual Group December 1999 - June 2011
Celtech a Prime Matrix Company 1995 - 1999
Skills
Insurance, Customer Service, Excel, Microsoft Office, Word, PowerPoint, Analysis, Process Improvement, Call Center, Microsoft Excel, Microsoft Word, Call Centers, Sales, Team Building, Casualty Insurance, Data Analysis, General Insurance, Liability, Management, Property, Underwriting, Leadership, Umbrella Insurance, Customer Satisfaction, Training
Education
Brigham Young University - Idaho 1991 — 1995
Redmond High School 1989 — 1991
Wells Fargo September 2012 - Present
AAA NCNU Insurance Exchange June 2009 - September 2012
University of California at Santa Cruz December 2008 - June 2009
Washington Mutual Card Services May 2005 - September 2008
The Pennsylvania State University December 2006 - June 2007
Skills
SAS, Data Mining, Market Analysis, Competitive Analysis, Statistical Modeling, Data Analysis, Statistics, Predictive Modeling, Analysis, Risk Management, Access, Analytics, Microsoft Excel, Research, SQL, Economics, Visio, Financial Analysis, SAS programming, Strategy, Portfolio Management, Segmentation, Credit Risk
Education
University of California, Santa Cruz 2007 — 2009
Master, Applied Economics and Finance
Penn State University 2003 — 2007
BS, Statistics
Pacific Gas and Electric Company August 2012 - Present
Pacific Gas and Electric Company June 2009 - August 2012
AAA NCNU October 2007 - April 2009
AAA NCNU Insurance Exchange August 2005 - October 2007
California State Automobile Association February 1999 - August 2005
Look to Train January 1993 - June 2000
LesConcierges May 1996 - July 1998
On The Scene - Chicago September 1989 - December 1992
Skills
Instructional Design, Performance Consulting, E-learning Development, Trainers, Captivate, Instructor-led Training, Adult Education, ADDIE, Blended Learning..., ILT, Blended Learning, Needs Analysis, Online Training, Camtasia, Curriculum Design, E-learning, SnagIt, Instructional Technology, Training Delivery, Performance Improvement, Technical Training, Technical Writing, Leadership Development, WBT, Job Aids, Coaching, Call Center, Call Centers, Change Management, Content Development, Cross-functional Team..., Distance Learning, Employee Training, Hands-on Training, Human Resources, Interviews, Learning Management..., Lectora, Management, Organizational..., Performance Management, Organizational Learning, Program Management, Team Building, Training, Vendor Management, WebEx, Workshop Facilitation, Leadership, E-Learning
Education
The Training Clinic
Training Manager Certification
ASTD's Certificate Professional in Learning and Performance
Northern Illinois University
San Francisco State University
Certificate
University of California, Berkeley
Certificate
Health Net June 2011 - Present
AAA NCNU Insurance Exchange February 2009 - June 2011
Farmers Insurance August 2007 - January 2009
Kaiser Foundation Health Plan January 2001 - July 2007
Tamalpais Bank May 1999 - February 2001
Glendale Federal Bank 1995 - 1998
Skills
Financial Analysis
Education
San Francisco State University
BS, Business Administration/ Marketing
Viptela December 2014 - Present
Cisco February 2014 - November 2014
Cisco August 2013 - January 2014
Cisco Systems October 2012 - August 2013
AAA NCNU Insurance Exchange October 2009 - October 2012
AAA NCNU Insurance Exchange August 2008 - October 2009
AAA NCNU Insurance Exchange September 2007 - August 2008
San Jose State University September 2007 - June 2008
Skills
Forecasting, Analytics, Analysis, Budgets, Business Planning, Pricing, Portfolio Management, Leadership, Strategic Financial..., Accounting, Business Analysis, Competitive Analysis, Corporate Finance, SAS, Strategy, Cross-functional Team..., Insurance, Financial Analysis, Business Process...
Education
Stanford University 2012 — 2014
SCPM, Project and Risk Management
San Jose State University 2007 — 2009
Master of Arts, Applied Economics
Santa Clara University
Bachelor of Science, Business and Computer Science
Pacific Gas and Electric Company March 2015 - Present
Charles Schwab September 2014 - March 2015
Independent Consultant June 2014 - September 2014
Pacific Gas and Electric Company March 2013 - May 2014
AAA NCNU Insurance Exchange February 2012 - February 2013
Pacific Gas & Electric February 2010 - January 2012
Charles Schwab July 2000 - April 2009
PG&E August 1991 - June 2000
PG&E 1991 - 2000
Skills
Business Process, Energy, Business Process Design, Requirements Analysis, Business Analysis, Visio, MS Office Suite, Requirements Gathering, Quality Assurance, Integration, User Acceptance Testing, Business Requirements, Testing, Agile Methodologies, SDLC, System Testing, Microsoft Office, SQL, Business Objects, Quality Center, Software Development, Agile Project Management, Data Migration, Data Modeling, Project Delivery
Education
Golden Gate University 1993 — 1996
MBA, Information Systems
San Francisco State University 1988 — 1991
Bachelor of Science (BSc), Management Information Systems, General, 3.98
West Bridgeford - Nottingham 1979 — 1980
City & Guilds, Graphic and Printing Equipment Operator, General Production, NA
Cognizant Technology Solutions September 2014 - Present
Cognizant Technology Solutions July 2010 - Present
AAA NCNU Insurance Exchange July 2010 - Present
A Major Insurance Company June 2007 - July 2010
Everest Consulting Group May 2007 - July 2010
Cognizant Technology Solutions 2010 - 2010
Wipro Technologies April 2005 - April 2007
Apara Enterprise Solutions (P) Ltd October 2004 - April 2007
Wipro 2005 - 2007
HCL Infosystems Ltd June 2001 - October 2004
Skills
Information Security, SDLC, Solution Architecture, Unix, Software Project..., Information Security..., Security, Networking, Enterprise Architecture, ITIL, IPS, Consulting, Project Management, Information Technology, Pre-sales, Computer Security, Management
Education
Birla Institute of Technology and Science 2010 — 2013
Master's Degree, Computer Software Engineering
SSN College Of Engineering 1998 — 2001
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
GPT 1995 — 1998
DEEE, Electrical and Electronics Engineering
NSHS School 1983 — 1995
+2, School
PMP Training
Grove City College October 2014 - May 2015
Grove City College August 2012 - May 2014
Grove City College 2012 - 2012
AAA NCNU Insurance Exchange 2011 - 2011
Veka Inc 2005 - 2010
Mellon Financial 2003 - 2005
Grant Street Group 2001 - 2003
BISYS Fund Services 1997 - 2000
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Databases, Customer Service, Problem Solving, SAP, JD Edwards, Lifelong Learning, Work Autonomously, Oral & Written..., Tenacious Work Ethic, Analytical Skills, Highly self-motivated
Education
Grove City College 1993 — 1997
BS, Financial Management
CSAA Insurance Group March 2014 - Present
CSAA Insurance Group August 2013 - March 2014
AAA NCNU Insurance Exchange April 2012 - September 2013
AAA NCNU Insurance Exchange November 2010 - April 2012
AAA NCNU Insurance Exchange May 2009 - November 2010
AAA NCNU Insurance Exchange December 2005 - May 2009
Skills
Microsoft Office, SQL, Query Writing, Database Design, Database Administration, Visio, Visual Basic, Time, Multi Tasking, Manage Complex Projects, Property & Casualty..., Underwriting, Leadership, Network Administration, Portfolio Management, Call Center Development, Customer Experience, General Insurance, Umbrella Insurance, Microsoft Excel, Access, Data Analysis, Analytics, Homeowners, Insurance, Training, Casualty, Life Insurance, Process Improvement, Liability, Professional Liability, Risk Management, Subrogation, Term Life Insurance, Property Damage, Reinsurance, Customer Retention, Business Analysis, Customer Satisfaction, Personal Lines Auto, Team Building, Customer Service, SAS, Large Loss, CPCU, Call Centers, Building Relationships, Casualty Insurance
Education
Southern New Hampshire University
Bachelor’s Degree, General Studies - Business Studies
Office of Legislative Counsel State of California October 2012 - Present
HDI August 2009 - Present
State of California Legislative Data Center February 2001 - October 2012
AAA NCNU Insurance Exchange February 1979 - January 2001
Skills
Software Installation, Building Relationships, Measurements, ITIL, Human Resources, Training, Public Speaking, Incident Management, Problem Management, Strategic Planning, Call Center Development, Claim Investigation, Metrics Reporting, Change Management, Operations Management, Project Management, Microsoft Office, Kepner-Tregoe, Software Testing Life..., Customer Support, Troubleshooting, Business Analysis, Budget Process, Help Desk Support, Software Documentation, IT Service Management, IT Management, Call Centers, Team Leadership, Process Improvement, Program Management, Management, Visio, Vendor Management, Leadership, Information Technology, Strategy, Team Building, IT Operations
Education
University of Phoenix 1997 — 2000
BIS, Information Technology Management
Cosumnes River College 1991 — 1998
College of San Mateo 1991 — 1996
Skyline College 1986 — 1988
Nature Products Group February 2011 - Present
Sugar Group Companies - Gulaku February 2011 - Present
AAA NCNU Insurance Exchange April 2011 - February 2012
Paper Solutions January 1999 - April 2011
White Nelson & Co. LLP September 2005 - October 2008
HealthDirect USA March 2006 - April 2007
Education
California State University-Long Beach - College of Business Administration 2009 — 2010
MBA, Business Administration and Management, General
University of California, Irvine 2003 — 2007
Bachelor of Arts, Social Sciences
VPHS
Yoga Center Santa Cruz January 2007 - Present
Nonprofits Insurance Alliance Group March 2005 - Present
AAA NCNU Insurance Exchange 1996 - 2005
Skills
Insurance, Liability, Mediation, Commercial Lines, Commercial Insurance, Subrogation, Personal Injury, Claim, Team Building, Legal Research, Health Insurance, Customer Service, Non-profits, Casualty, General Insurance, Underwriting, Brokers, Workers Compensation, Claims Management, Professional Liability, Property & Casualty..., Public Speaking, Claims Handling, Product Liability, Casualty Claims, Property Damage, Microsoft Word, Claim Investigation, Legal Liability, Arbitration, Strategic Planning, Litigation, Adjusters, Liability Analysis, Auto Claims, Umbrella Insurance, Case Management, Community Outreach, Customer Retention, Employment Law, Fitness, Litigation Management, Risk Management, Yoga, Wellness, Small Business, Benefits Administration, Employee Benefits, Policy, Casualty Insurance
Education
San Francisco State University 1986 — 1992
B.S, Health Education
Informatix, Inc. January 2015 - Present
Berkshire Hathaway Homestate Companies September 2013 - February 2014
AAA NCNU Insurance Exchange December 2011 - August 2013
Wells Fargo Bank January 2010 - December 2011
Informatix, Inc. May 1998 - June 2009
EDD - Unemployment Insurance July 2007 - May 2008
McKesson October 1997 - March 1998
San Francisco District Attorney May 1991 - September 1997
Crum & Forster Insurance June 1988 - March 1991
Skills
Integration, SDLC, Requirements Gathering, Agile Methodologies, Quality Assurance, Testing, Analysis, Requirements Analysis, Software Documentation, Business Analysis, Management, SQL, COBOL, User Acceptance Testing, PMP, Business Intelligence, Training, Process Improvement, Project Management, Systems Analysis, Business Requirements, Data Analysis
Education
San Francisco State University 1976 — 1983
BA, Computer Science
San Francisco State University
Bachelor of Science, Computer Science
State Farm Insurance October 2012 - Present
AAA NCNU Insurance Exchange March 2012 - October 2012
Travelers November 2003 - March 2012
Complete Claims Services LLC September 2003 - November 2003
Turnersville Auto Complex May 2003 - September 2003
New Jersey Manufacturers Insurance Companies June 2002 - May 2003
State Farm Insurance March 1998 - June 2002
Conicelli Toyota March 1995 - March 1998
SFS Corporation` April 1990 - March 1995
Service Inc January 1990 - January 1995
Skills
Claims Management, Claim, Insurance, Property & Casualty..., Subrogation, Auto Appraisal, Estimating, Quality Auditing, Automobile, Team Building, Adjustments, Vehicles, Customer Service, Automotive, Customer Satisfaction, Management, Negotiation, Automotive Repair, Coaching, Property Damage, Claims Handling, Liability, General Insurance, Casualty, Claims Resolution, Commercial Insurance, Claim Investigation, Commercial Lines, Liability Analysis, Underwriting, Professional Liability, Reinsurance, Litigation Management, Risk Management, Sales, Adjusters, Analysis, Customer Retention, Legal Liability, Accident, Property Claims, Casualty Insurance
Education
Camden County College 2001 — 2002
Liberal Arts
Camden County College 2001 — 2002
Liberal Arts
Spring Garden College 1982 — 1984
Mechanical engineering
EVO Payments International GmbH February 2015 - Present
Interline Brands January 2013 - November 2014
CIGNEX Datamatics February 2012 - December 2012
AAA NCNU Insurance Exchange September 2009 - January 2012
Afilias June 2008 - May 2009
InterBay Funding May 2005 - April 2008
Bayview Financial (parent of InterBay Funding) February 2004 - May 2005
Franklin Templeton Investments September 1995 - February 2004
The Waldec Group 1992 - 1995
Skills
Software Development, Coaching, Agile Methodologies, SDLC, Software Project..., Visio, SQL, Business Analysis, MS Project, Microsoft SQL Server, Scrum, PMP, Integration, Systems Analysis, Requirements Analysis, Vendor Management, Team Leadership, SOA, Linux, Process Improvement, Business Intelligence, Project Management, Agile Project Management, Architecture, Business Process, CRM, Cross-functional Team..., Data Warehousing, Enterprise Software, IT Strategy, ITIL, Java, Java Enterprise Edition, JavaScript, Oracle, Leadership, Management, MySQL, PMO, Program Management, Requirements Gathering, Resource Management, SharePoint, Software Design, Software Documentation, Strategy, Testing, Web Applications
Education
University of Phoenix 2001 — 2003
BS Information Technology, Computer Science
Florida Atlantic University 1999 — 2001
BS Computer Information Systems, Mathematics, Computer Science
Neon Pyre March 2014 - Present
OC Forklift Certification March 2011 - Present
AAA NCNU Insurance Exchange October 2007 - March 2010
AAA NCNU Insurance Exchange September 2006 - October 2007
Skills
Claim, Training, Casualty, Property & Casualty..., Coaching, Commercial Insurance, Insurance, Liability, General Insurance, Call Centers, Customer Retention, Employee Benefits, New Business Development
Education
Orange Coast College
Orange High School
Volt Workforce Solutions November 2014 - Present
Volt at Apple Inc. November 2012 - November 2013
New Horizons Computer Learning Centers 2011 - 2012
AAA NCNU Insurance Exchange August 2002 - September 2009
Hertz Local Edition June 2001 - May 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Phone Etiquette, Interpersonal Skill, Data Entry, Oral & Written..., CompTIA Network+..., A+ Certified, Networking, Hardware, Management, Time Management, Testing, Call Centers, Team Building, Customer Satisfaction, Software Installation, Network Administration, Software Documentation, Access, Soldering, Visio, Insurance, Computer Hardware
Education
New Horizons CLC 2011 — 2012
Network Plus Certification and A+ Certification
CSU Chico 1999 — 2001
Bachelor of Arts (B.A.), Political Science
AAA Northern California, Nevada & Utah July 2012 - Present
AAA NCNU- Utah May 2010 - September 2012
AAA NCNU Insurance Exchange June 2007 - May 2010
AAA NCNU Insurance Exchange April 2006 - June 2007
State Farm Insurance November 2000 - February 2006
Preferred Capital May 1998 - November 2000
Skills
Insurance, Sales Management, New Business Development, Diversity & Inclusion, Leadership Development, Direct Sales, Marketing, Sales Operations, Property & Casualty..., Management, Sales, General Insurance, Customer Retention, Coaching, Lead Generation, Commercial Insurance, Customer Satisfaction, Call Centers, Team Building, Customer Service, Life Insurance, Casualty
Education
Watterson Business College 1987 — 1989
Office Management
Bakersfield College 1986 — 1987
Public Relations/Image Management
AAA Northern California, Nevada & Utah Insurance Exchange February 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange November 2012 - February 2013
North Bay Trading Company September 2009 - January 2012
California State Automobile Association May 2009 - September 2009
AAA NCNU Insurance Exchange 2000 - September 2009
Skills
Leadership, Cross-functional Team..., Performance Management, Call Centers, Human Resources, Strategic Planning, Management, Customer Service, Process Improvement, Vendor Management, Customer Satisfaction, Team Building, Program Management, Coaching, Change Management, Business Analysis, Training, Project Management
Education
Sonoma State University 1976 — 1978
Bachelor of Arts Degree, Criminal Justice
Diablo Valley College
Associate of Arts Degree, Administration of Justice
Salt River Project November 2013 - Present
American Express June 2013 - November 2013
AAA NCNU Insurance Exchange June 2012 - May 2013
Anheuser-Busch InBev January 2009 - September 2011
Anheuser-Busch March 2007 - January 2009
Anheuser-Busch September 2003 - March 2007
Anheuser-Busch January 2001 - September 2003
Anheuser-Busch June 1999 - January 2001
Anheuser-Busch March 1998 - June 1999
Anheuser-Busch January 1994 - March 1998
Skills
Process Improvement, Cognos Report Studio, Business Analysis, SharePoint, Business Process, SAP, Analysis, Leadership, Budgets, Strategic Planning, Financial Analysis, Performance Management, Management, Risk Management, Vendor Management, Requirements Analysis, Project Management, Project Planning, Visio, PMO, Disaster Recovery, Finance, Business Intelligence, Business Process..., Data Analysis
Education
McKendree College 1996 — 2001
B.B.A., Accounting
Lewis & Clark Community College 1995 — 1996
Business Administration
Roxana High School 1976 — 1980
High School Diploma, General Studies
Foley Family Wines August 2012 - Present
AAA NCNU Insurance Exchange January 2012 - August 2012
Cakebread Cellars August 2011 - November 2011
Pinnacol Assurance April 2008 - June 2011
American Wine Society January 2010 - December 2010
Pinnacol Assurance May 2007 - April 2008
National Farmers Union August 2006 - May 2007
Encompass Insurance April 2004 - August 2006
Safeco November 2002 - April 2004
Safeco April 2002 - November 2002
Skills
Wine, Analysis, Process Improvement, Training, Customer Service, Budgets, Strategy, Strategic Planning, Business Analysis, Data Analysis, Program Management, Underwriting, Property & Casualty..., Insurance, Risk Management, Sales, Product Development, Business Development, Product Management, Decision Support, Management Consulting, Project Management, Access, Pricing
Education
University of California, Davis 2009 — 2012
Certificate in Winemaking, Winemaking / Enology
International Wine Guild 2008 — 2008
Certified Executive Wine Sommelier
Southern Illinois University, Edwardsville 1994 — 1998
Actuarial Science, Math, Statistics
AAA NCNU Insurance Exchange May 2012 - Present
NORTHERN January 1996 - January 2011
AAA NCNU Insurance Exchange January 1998 - January 2003
AAA NCNU Insurance Exchange January 1996 - January 1998
Federated Department Stores October 1991 - June 1996
Emporium - Group January 1991 - January 1996
Bank of America March 1984 - January 1992
Bank of America January 1984 - January 1992
Skills
CRM, Salesforce.com, General Insurance, Insurance, Sales Operations, Management, User Acceptance Testing, Cross-functional Team..., Leadership, Strategy, Sales, Call Center, Process Improvement, Quality Assurance, Property & Casualty..., Project Management, Account Management, Program Management, Training, Business Process..., Underwriting, Team Building, Strategic Planning, Project Planning, Customer Service, Customer Retention, Business Process, Employee Engagement, Casualty, Sales Management, Customer Experience, Human Resources, Health Insurance, Integration, Policy, Analysis, Sales Process, Systems Analysis, SDLC, Business Requirements, Business Analysis, Call Centers, Vendor Management, Requirements Gathering, Risk Management, Software Documentation, Change Management
Education
Notre Dame de Namur University 1984 — 1989
BA, Education
Notre Dame de Namur University
Bachelor of Arts, Education
State Department of
AAA NCNU Insurance Exchange April 2003 - February 2014
California State Automobile Association September 1996 - April 2003
Skills
California Independent..., Connecticut Casualty..., Kentucky Independent..., Montana Adjuster..., Wyoming Adjuster..., Delaware Adjuster..., Leadership, Performance Management, Coaching
Education
Philippine Christian University
Bachelor of Business Administration (B.B.A.), Marketing
Minaya Learning Global Solutions LLC January 2014 - Present
The Training Associates July 2011 - Present
Arise Virtual Solutions September 2012 - Present
InfoPro Learning, Inc. August 2011 - Present
Minaya Learning Global Solutions LLC April 2003 - December 2013
AAA NCNU Insurance Exchange June 2008 - July 2011
California State Automobile Association April 2006 - June 2008
American Express 2000 - 2003
AAT 1996 - 2000
FLA Orthopedics 1991 - 1995
Skills
Instructional Design, Performance Consulting, Call Center, Curriculum Design, Blended Learning, Learning Strategy, Organizational..., Organizational Design, Educational Consulting, L&D Strategic Consulting, Management Development, Organizational..., Performance Management, Leadership Development, Virtual Teams, Workshop Facilitation, Training, Call Centers, Learning Management..., Soft Skills, ADDIE, Needs Analysis, Learning Management, Program Management, Performance Improvement, Strategy, Leadership, Instructor-led Training, Staff Development, Organizational..., E-Learning, Management, Training Delivery, Consulting, Entrepreneurship, Employee Training, Strategic Planning, Content Development, Executive Coaching, Analysis, Adult Education, Change Management, Project Management, Coaching, Organizational Learning, Outsourcing, Talent Management, Career Development, Captivate, Technical Writing
Education
Jones International University 2005 — 2007
Masters, Instructional Design & Technology
Colorado State University 1976 — 1980
English, Literature
Adobe September 2015 - Present
Hewlett-Packard November 2012 - June 2015
AAA NCNU Insurance Exchange February 2012 - June 2012
Right Systems July 2011 - March 2012
Alaska USA Federal Credit Union April 2010 - May 2011
The Systems Group March 2009 - December 2009
EMC Corporation March 2008 - November 2008
IBM Corporation September 2006 - March 2008
Skills
Data Domain, EMC Storage, Cloud Computing, Storage, Data Center, Citrix, Disaster Recovery, Business Analysis, VMware, Project Management, Strategic Planning, Security, vCloud, Storage Solutions, Storage Architecture, Storage Consolidation, Network Security, Jigsaw, Enterprise IT..., IT Infrastructure..., IT Security Policies, Leadership, Enterprise Software, Enterprise Architecture, Virtualization
Education
Coleman University 1998 — 2000
Masters Degree
Coleman University 1997 — 1998
Bachelor’s Degree
The University of Texas at Austin 1988 — 1992
Conner Strong & Buckelew June 2014 - November 2014
Law Firm of Console and Hollawell September 2013 - November 2013
AAA NCNU Insurance Exchange February 2012 - August 2013
Camden County Council on Economic Opportunity Inc. October 2010 - July 2011
Macy's October 2010 - June 2011
Skills
Access, Outlook, Data Analysis, PowerPoint, Analysis, Microsoft Excel, Microsoft Word, Time Management, Leadership, Nonprofits, Customer Service,..., Microsoft Office, Customer Service, Research, Event Planning, Insurance
Education
Strayer University-Pennsylvania 2014 — 2017
Master of Business Administration (MBA), Health Services Administration
Rutgers, The State University of New Jersey-New Brunswick 2005 — 2010
BA-Africana Studies, Public Health & Psychology
Facebook November 2014 - Present
Fireman's Fund Insurance Company May 2014 - September 2014
McKesson December 2013 - May 2014
Pacific Gas and Electric Company April 2012 - October 2013
AAA NCNU Insurance Exchange August 2011 - April 2012
Wells Fargo October 2010 - August 2011
Kaiser Permanente IT September 2009 - January 2010
Nike June 2008 - November 2008
Phoinix Corporation February 2007 - April 2008
Linden Lab July 2005 - June 2006
Skills
Organization, MS Project, Risk Management, Waterfall, Requirements Gathering, Agile Project Management, Business Analysis, PMP, Program Management, Vendor Management, Project Management, SDLC, Quality Assurance, Start-ups, Visio, Budgets, Software Project..., Microsoft Project
Education
University of Washington 2007 — 2008
City College of San Francisco 1998 — 2006
Globus Medical February 2014 - Present
Issio Solutions, Inc. January 2013 - March 2014
Issio Solutions, Inc. June 2012 - January 2013
Issio Solutions, Inc. January 2012 - June 2012
Vector Marketing July 2011 - September 2011
AAA NCNU Insurance Exchange June 2011 - July 2011
CourseSmart May 2010 - August 2010
Kinder’s Meats and Deli June 2009 - September 2009
Cardoza Law Offices Inc. June 2008 - September 2008
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Wordpress, SPSS, Adobe Acrobat, OmniGraffle, Social Media, Facebook, Microsoft Office, Blogging, Advertising, Research, Market Research, Public Speaking, Marketing, Outlook, Customer Service, Analytics, Salesforce.com, Marketing Communications, Marketing Strategy, InDesign, Photoshop, Adobe Design Programs, SaaS, Sales, Logo Design, Graphic Design, WordPress, Time Management, Web Design, Cloud Computing, Data Analysis, Social Networking, Strategy, Selling, Social Media Marketing, Lead Generation, Recruiting, New Business Development
Education
St. Mary's College of California 2008 — 2012
Bachelor of Science (B.S.), Marketing/Marketing Management, General
De La Salle High School 2004 — 2008
AAA NCNU Insurance Exchange June 2012 - Present
AAA NCNU Insurance Exchange January 2011 - June 2012
AAA NCNU Insurance Exchange April 2000 - January 2011
Skills
Corporate Communications, Copywriting, Copy Edi, Project Implementation, Vendor Management, Underwriting, User Acceptance Testing, Process Improvement, Process Development, Customer Relations, Customer Service, Market Research, Freelance Advertising, Product Management, Business Analysis, Casualty, Requirements Gathering, General Insurance, Employee Training, Insurance, Visio, Reinsurance, Analysis, Management, Risk Management, Budgets, Business Requirements, Commercial Insurance, Umbrella Insurance, Process Simulation, Internal Communications, Team Leadership, Property & Casualty..., Liability
Education
Academy of Art University 1988 — 1993
Bachelor of Fine Arts (BFA), Advertising Design (Co-op Program with USF)
University of San Francisco 1988 — 1993
Bachelor of Fine Arts (B.F.A.), Advertising Design
AAA Mid-Atlantic September 2012 - Present
AAA NCNU Insurance Exchange January 2001 - November 2012
Blackwell’s Inc, May 1998 - January 2001
AAA South Jersey October 1996 - November 1997
The Green Tree Group Insurance Companies August 1990 - September 1996
AAA Mid-Atlantic January 1977 - August 1990
Skills
Statutory Reporting, Staff Supervision, Budgeting, Excel, Peoplesoft General..., Sungard systems..., Wings, Freedom, The..., Reinsurance, Financial Reporting, Compliance, Analysis
Education
Drexel University - College of Business and Administration 1978 — 1983
BS Bus Admin, Accounting
Athleta July 2012 - Present
AAA NCNU Insurance Exchange June 2003 - April 2010
Sprint Nextel October 2001 - February 2003
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Data Entry, Outlook, Access, Administrative..., Insurance, Research, Event Planning, Sales, Office Administration, Time Management, Software Documentation, Team Leadership, Social Media, Photoshop, Leadership, Retail, Fashion, Social Networking, Facebook, Marketing
Education
Academy of Art University 2010 — 2015
Bachelor of Fine Arts (BFA), Fashion Marketing
College of Marin 2002 — 2004
Associate of Arts (A.A.), Mass Communication/Media Studies
Chevron January 2014 - Present
Chevron January 2013 - January 2014
Chevron September 2009 - December 2012
Chevron April 2008 - September 2009
AAA NCNU Insurance Exchange March 2001 - April 2008
California State Automobile Association (AAA) 1996 - 2001
Skills
Business Analysis, Requirements Gathering, SDLC, Visio, SharePoint, ITIL, IT Operations, Requirements Analysis, User Acceptance Testing, Insurance, Data Warehousing, Disaster Recovery, SAP MII, SAP ERP, Business Relationship..., PMO, Cross-functional Team..., Integration, Project Management, SAP R/3, Project Portfolio..., IT Strategy, Business Requirements, Business Intelligence, Leadership, Software Documentation, Change Management, MS Project, Risk Management, Team Building, Analysis, SAP, Governance, Project Planning, IT Service Management, Vendor Management, Resource Management, Process Improvement, Strategic Planning, Supply Chain Management, PMP, Training, Program Management, Software Project..., Project Delivery, Business Process..., Business Process, Management, ERP, IT Management
Education
Saint Mary's College of California 2012 — 2013
Master of Business Administration (M.B.A.), Global Business Leadership
Saint Mary's College of California 2005 — 2008
Bachelor of Arts with Honors, Law Studies
JaxxJuice January 2013 - Present
US Air Force Reserve November 2011 - Present
Heritage College March 2012 - November 2014
AAA NCNU Insurance Exchange November 2011 - March 2012
United States Air Force November 2007 - November 2011
OKC Zoo May 2005 - June 2007
Skills
PTCB, CAOHC Hearing Booth, Cpr Certified, Medical Records, Medical Terminology, Healthcare, HIPAA, Patient Education, AED, Public Speaking, First Aid, Military, Military Experience, Disaster Response, Hospitals, Customer Service, Emergency Management, Personnel Supervision
Education
Community College of the Air Force 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Pharmaceutical Sciences
Little Axe High School 1995 — 2007
High School Diploma
BB&T Insurance Services Inc. April 2015 - Present
Marsh October 2014 - April 2015
Wells Fargo Insurance Services October 2010 - September 2014
AAA NCNU Insurance Exchange October 1996 - March 2009
Skills
Property & Casualty..., Microsoft Office, PowerPoint, Customer Satisfaction, Customer Service, Risk Management, Outlook, Microsoft Word, Insurance, Commercial Insurance, Casualty, General Insurance, Liability, Workers Compensation, Umbrella Insurance, Commercial Lines, Homeowners, Excess, Account Management, Underwriting, Licensed Property, Insurance Brokerage, Brokers, Employment Practices..., Professional Liability, Legal Liability, Commercial Lending, D&O, Claim, Casualty Insurance
Education
San Jose State University
B.S., Business Administration
Mission San Jose High School 1984 — 1988
AAA NCNU Insurance Exchange November 1998 - Present
Skills
Sales, Insurance, Management, Cross-functional Team...
Education
CSU Sacramento 1996 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
CSAA April 2012 - Present
CSAA May 2012 - June 2014
AAA NCNU Insurance Exchange June 2007 - December 2011
CASA June 2008 - June 2009
Don Ramatici Ins September 2002 - June 2007
CSAA October 1998 - September 2002
Moyer Insurance Services 1988 - 1990
Skills
Insurance, Property & Casualty..., Underwriting, Customer Service, Outlook, Team Building, Data Entry, Budgets, Administrative..., Microsoft Excel, Process Improvement, Salesforce.com, Sales, Microsoft Word, PowerPoint
Education
Santa Rosa Junior College 1985 — 1989
St Stephen's Episcopal Church October 2009 - Present
AAA NCNU Insurance Exchange July 2008 - August 2009
Shell Vacations Club August 2006 - January 2007
Skills
Childcare, Community Outreach, Public Speaking, Customer Service, Process Scheduler, Strategic Planning, Volunteer Management, Fundraising, Interpersonal..., Conflict Resolution, Event Planning, Compassion, Community Development, Leadership Development
Education
San Francisco State University 2005 — 2007
Bachelor of Arts in Organizational Speech, Communication
Los Medanos College
AA in Liberal Arts, General Ed
Allianz Global Corporate & Specialty (AGCS) May 2015 - Present
Fireman's Fund Insurance Company February 2014 - May 2015
AAA Northern California, Nevada & Utah Insurance Exchange August 2012 - January 2014
AAA NCNU Insurance Exchange January 2012 - August 2012
Firemans Fund Insurance Company June 2010 - January 2012
Liberty Mutual Group 2007 - 2010
Skills
Pricing, Reserving, Predictive Modeling, SAS, Actuarial Science, Economics, Mathematics, Research, Insurance, Excel, Emblem, Price Optimization, Loss Reserving, Ratemaking, Reinsurance, Microsoft Excel, Property & Casualty..., General Insurance
Education
Grinnell College 2003 — 2007
Bachelors of Arts, Mathematics, Economics
AAA NCNU Insurance Exchange January 2002 - Present
Education
Chabot College
AAA NCNU Insurance Exchange May 2009 - Present
AAA TRAVEL MODESTO May 2009 - Present
All Ways Travel September 2001 - January 2008
Skills
Customer Service, Call Centers, Customer Satisfaction, Sales, Customer Retention, Travel Planning, Team Building, Outlook, Sales Management, Customer Experience, Leisure Travel, Leadership, Cruises, Training, Marketing, Family Vacations, Honeymoons, Escorted Tours, Independent Travel, River Cruises, Visas, Disney Vacations, Strategic Sales Plans
Education
International Air and Hospitality Academy 1991 — 1992
Licentiate degree, Tourism and Travel Services Management
Modesto Junior College 1989 — 1991
Associate's degree
AAA NCNU Insurance Exchange February 2011 - Present
Wells Fargo 2008 - 2012
north star mortgage January 2000 - 2008
real estate March 2004 - 2007
Skills
Fixed Annuities, Mortgage Lending, Loan Origination, IRAs, Insurance, Term Life Insurance, Loans, Portfolio Management, Disability Insurance, Investments, Banking, Underwriting, Life Insurance, Mortgage Banking, Credit, Health Insurance, Strategic Financial..., Long-term Care, Finance, Retirement, Risk Management, Asset Managment, Real Estate, Small Business, FHA, Residential Mortgages, Refinance, Financial Analysis, Property & Casualty..., Financial Advisory, Credit Analysis, Funding, Investment Advisory, Property, Referrals, REO, Selling, Investment Properties, Real Estate Economics, Commercial Real Estate, Investment Strategies, Financial Services, Business, Estate Planning, Asset Allocation, Foreclosures, Investors, Loan Servicing, First Time Home Buyers, Umbrella Insurance
Education
Northern Arizona University 1989 — 1992
Electrical and Electronics Engineering
AAA NCNU Insurance Exchange April 2012 - Present
Skills
IT Service Management, Project Management, Financial Analysis, ITIL, Process Design, Business Process, Process Improvement, Business Analysis, Program Management, Change Management, Business Process..., Strategic Planning, Business Intelligence, Cross-functional Team..., Integration, Business Strategy, IT Management, IT Strategy, PMP, MS Project, Business Planning, Analysis, Leadership, Software Project..., Strategy
Education
Arizona State University, W. P. Carey School of Business 2007 — 2009
MBA
Arizona State University 2003 — 2006
B.S. Global Business, International Business and Finance
High Tech Institute 1999 — 2000
Associates, IT
AAA NCNU Insurance Exchange September 1999 - Present
Valley Yellow Pages June 2008 - July 2009
Skills
Insurance, Property & Casualty..., Homeowners, General Insurance, Umbrella Insurance, Casualty, Renters, Legal Liability, Commercial Insurance, Liability, Flood Insurance, Property Damage, Claim, Watercraft, Motorcycle, P&C Insurance, Automobile Sales and..., Marketing and Retailing, Automobile Finance...
Education
Forsyth Technical Community College 1979 — 1981
Banking and Financial Support Services & Marketing and Retailing, B
Elizabeth City State University 1973 — 1975
Health and Physical Education/Fitness, C
Wingate University 1971 — 1973
Secondary Education and Teaching, C
Studio Wok October 2013 - Present
Liberty Mutual Insurance February 2012 - November 2013
AAA NCNU Insurance Exchange January 2010 - February 2012
Allstate April 2006 - January 2010
Skills
Liability, Insurance, Property & Casualty..., Term Life Insurance, Whole Life, Casualty, Team Building, Umbrella Insurance, Customer Service
Education
Southern Nazarene University 2009 — 2011
MBA, Management
UCLA 2003 — 2005
BA, History
USC 1999 — 2003
AAA NCNU Insurance Exchange February 2012 - Present
Farmers Insurance March 2011 - February 2012
Mercury Insurance July 2001 - January 2011
Progressive Insurance June 1999 - July 2001
Autocraft Industries November 1993 - February 1999
Skills
Liability, Claims, Insurance, Coverage, Customer Relations, Claim, Training, Analysis, Customer Service, Policy, Management, Casualty, Property & Casualty..., Recruiting, Leadership, General Insurance, Legal Liability, Microsoft Office, Commercial Lines, Claims Management, Vendor Management, Commercial Insurance, Team Management, Call Centers, Casualty Insurance
Education
Southern Nazarene University 1993 — 1995
BS, Management of Human Resources
CSAA Insurance Group, a AAA Insurer June 2014 - Present
CSAA Insurance Group, a AAA Insurer March 2007 - June 2014
AAA NCNU Insurance Exchange February 2006 - March 2007
AAA NCNU Insurance Exchange July 2005 - February 2006
Skills
Service Catalog, Active Directory, Laptops, Troubleshooting, Software Documentation, Norton Ghost, Networking, Information Technology, Call Centers, Training, Software Installation, Hardware, Printers, Leadership, Technical Support, Blackberry Enterprise..., Management, Help Desk Support, Infrastructure, Business Process, System Administration, Blackberry, Wireless, Windows 7
Education
Diablo Valley College 2015 — 2018
Professional, Technical, Business, and Scientific Writing
Unitek College 2013 — 2013
MCSA, Windows 7
Unitek College 2012 — 2012
PMP Bootcamp
Unitek College 2008 — 2009
CompTIA Certifications, A+, MCDST, Network+, Security +
AAA NCNU Insurance Exchange April 2012 - Present
WineShop At Home January 2006 - February 2015
Unitek September 2008 - March 2012
Team in Training 2010 - 2011
Optionetics September 2005 - September 2008
University of Phoenix 2004 - 2006
Skills
Sales Management, Customer Service, Marketing, Public Speaking, Sales, Coaching, Strategic Planning, Direct Sales, PowerPoint, Team Building, Social Media, Business Strategy, Insurance, Negotiation, Start-ups, Management, Leadership, Training, Contract Negotiation, Fundraising, Retail, Program Management, CRM, Account Management, Teamwork, Customer Satisfaction, Microsoft Office, Business Development, Team Leadership, New Business Development, Sales Operations, Marketing Strategy, Social Media Marketing, Social Networking, Cold Calling, Budgets, Customer Retention, Entrepreneurship, Small Business, Lead Generation, Event Planning
Education
University of Phoenix 2004 — 2005
BS, Management
Orange Coast College 1980 — 1984
AA, Physical Therapy
Mater Dei High School 1976 — 1980
Graduated - Diploma
Esurance July 2012 - Present
Cool Commodities March 2012 - Present
Allied Insurance July 2005 - July 2012
Nationwide Insurance November 2002 - July 2005
ABC Bailbonds July 2001 - December 2002
Kemper Auto and Home January 1999 - June 2001
GUARD Insurance Group March 1997 - August 1998
AAA NCNU Insurance Exchange June 1994 - June 1997
Skills
Property & Casualty..., Underwriting, Insurance, Casualty, Claims, Negotiation, Evaluation, Customer Service, Customer Focus, Property Damage, Liability, Claims Resolution, Arbitration, Claims Management, Call Centers, Claims Handling, Claim Investigation, Liability Analysis, General Insurance, Claim, Settlement, Commercial Lines, Legal Liability, Subrogation, Professional Liability, Workers Compensation, Umbrella Insurance, Inland Marine
Education
Bloomsburg University of Pennsylvania 1992 — 1994
Political Science
Luzerne County Community College 1989 — 1992
AS, Political Science
RetroNu Limited January 2003 - Present
AAA NCNU Insurance Exchange March 2006 - July 2011
Charles Schwab April 2001 - December 2002
Charles Schwab April 2000 - April 2001
Charles Schwab May 1998 - March 2000
Charles Schwab April 1997 - May 1998
Indiana Cares, Inc July 1995 - December 1996
Charles Schwab April 1992 - June 1995
Unified Management Corporation September 1990 - December 1991
Skills
Strategic Planning, Marketing, CRM, Program Management, Marketing Strategy, Competitive Analysis, Sales Management, Product Marketing, Product Management, New Business Development, Integrated Marketing, Marketing Communications, Business Strategy, Product Development, Business Development, Training, Management, Leadership, Sales, Strategy, Advertising, Project Management, Retail, Budgets, Public Relations, Contract Negotiation, Brand Management, Project Planning, Process Improvement, Coaching, Direct Sales, Team Management
Education
Indiana University School on Philanthropy 1996 — 1996
Ball State University - College of Business 1986 — 1990
BA, International Finance
L'Institute d'Etudes Française de Touraine 1985 — 1985
AAA NCNU Insurance Exchange June 2012 - Present
Cognizant Technology Solutions October 2002 - May 2012
Seranova February 2000 - October 2002
Indian Software Group April 1999 - February 2000
Skills
Software Project..., SDLC, Requirements Analysis, Global Delivery, Agile Methodologies, SOA, IT Strategy, Solution Architecture, Requirements Gathering, Vendor Management, PMP, Business Analysis, PMO, Java Enterprise Edition, Data Warehousing, Applications, Project Management, Weblogic, Program Management, Enterprise Architecture, Executive Management
Education
University of Madras 1996 — 1999
Masters In Computer Applications, Computers
Acharya Nagarjuna Vishwavidhyalayamu 1993 — 1996
Bachelor of Science (B.Sc.), electronics
CSAA Insurance Group December 2013 - Present
AAA NCNU Insurance Exchange September 2011 - December 2013
AAA - Northern California, Nevada, and Utah July 2007 - September 2011
AAA - Northern California, Nevada, and Utah November 2006 - June 2007
Provost Systems June 2006 - November 2006
Skills
ADDIE, Instructional Design, Instructor-led Training, E-Learning, Blended Learning
Education
Stanford University 2005 — 2006
MA, Learning, Design, and Technology
Beijing Normal University 1986 — 1994
BA & MA, Physical Education
AAA NCNU Insurance Exchange November 2010 - Present
Actus Lend Lease 2004 - 2009
Lend Lease Retail & Communities, subsidiary of Lend Lease 2004 - 2009
Bay Alarm Company/Balco Holdings 1996 - 2004
Council on Education in Management 1995 - 1996
Health Net (formerly QualMed) 1994 - 1995
Health Net (formerly QualMed) 1993 - 1994
Arthur Andersen 1988 - 1992
Education
Columbia University - Columbia Business School 2007 — 2008
Executive Management
Boise State University 1982 — 1987
BA, Accounting
Fireside Bank November 2006 - October 2011
Fireside Bank July 2003 - October 2006
AAA NCNU Insurance Exchange August 2002 - June 2003
Wells Fargo Bank December 2000 - May 2002
Providian Financial February 1992 - December 2000
Education
Oklahoma State University
The Clorox Company July 2011 - Present
The Doctors Company January 2011 - April 2011
Landmark Education July 2009 - August 2010
City and County of September 2008 - March 2009
Octagon Risk Services, Inc September 2003 - December 2006
The John Stewart Company July 2002 - August 2003
AAA NCNU Insurance Exchange May 1993 - March 2002
Skills
ADP, Ceridian HRIS, PeopleSoft, SAP, Ceridian, ADP Payroll
Education
City College of San Francisco
Associate, Business Administration
Golden Gate University
Human Resources
San Francisco State University
Human Resources
AAA NCNU Insurance Exchange September 2011 - Present
American Family Insurance 2011 - September 2011
Mercury Insurance November 2009 - July 2011
Accident Fund Insurance Company of America May 2008 - November 2009
EDS India 2004 - 2007
India Domain Web Services Pvt Ltd 2001 - 2004
Skills
Guidewire, Agile Methodologies, Requirements Analysis, SOA, Enterprise Architecture, Claim, SDLC, Software Project..., Scrum, Requirements Gathering, Java Enterprise Edition, Software Development, Project Management, Certified Scrum Master..., Data Modeling, Data Warehousing, Solution Architecture, Business Analysis, Consulting
Education
Acharya Nagarjuna University
Bachelors, Engineering
CA Technologies August 2014 - Present
AAA NCNU Insurance Exchange November 2011 - August 2014
Seros, Inc. January 2010 - October 2011
URL Integration February 2008 - January 2010
Progressive Insurance May 2007 - February 2008
Harleysville Insurance February 2002 - May 2007
Palmer Hill Inc. August 2001 - January 2002
American Management Systems (AMS) July 1999 - July 2001
Keane June 1997 - June 1999
Skills
MS Project, Agile Methodologies, SOA, Requirements Analysis, Program Management, Business Analysis, SOAP, PMO, Testing, Project Management, Requirements Gathering, Project Planning, Databases, Microsoft SQL Server, Web Services, Microsoft Project
Education
Brooklyn Law School 1996 — 2001
JD, Law
Kutztown University of Pennsylvania 2002 — 2003
MBA, Management
Binghamton University - School of Management 1989 — 1993
BS, Computer Information Systems
Westtown School 1986 — 1989
Apriva November 2012 - Present
AAA NCNU Insurance Exchange July 2012 - November 2012
Mitel May 2010 - June 2012
Mitel May 2005 - December 2008
Inter-Tel Incorporated April 2005 - January 2006
DHL July 2004 - April 2005
CompUSA, Incorporated September 2000 - July 2004
Skills
Software Quality..., Requirements Analysis, Project Planning, Life Cycle Assessment, Technical Leadership, Technical Training, Network Security, Telecommunications, Desktop Support, Troubleshooting, Report Generation, Resource Allocation, Bug Tracking, MS Project, OSI Model, Routing Protocols, Telecom Protocols, Manual Testing, Test Planning, Usability Testing, HP Service Manager, Quality Center, RTC, Coordination, SDLC, Quality Assurance, IP, TCP/IP, Testing, Android, VoIP, WAN, Visio, Operating Systems, LAN-WAN, Linux, Wireless
Education
DeVry University
B.S, Computer Engineering Technology
Glendale Community College
Masters prerequisite courses, progress
TCS at Equinix 2012 - 2013
TCS at Adobe 2012 - 2013
AAA NCNU Insurance Exchange 2010 - 2012
Skills
Salesforce.com, Salesforce.com Certified, Salesforce.com..., Salesforce.com..., Salesforce.com..., Salesforce.com..., Systems Analysis, Business Analysis, Project Management, Sun Certified Java..., Offshore Management, SDLC, Agile Methodolgy, Scrum, Requirements Analysis
Education
Illinois State University
Master of Business Administration (MBA)
Salt River Project July 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange December 2012 - July 2014
AAA NCNU Insurance Exchange March 2012 - December 2012
Pacific Gas and Electric Company February 2011 - March 2012
Pacific Gas and Electric Company June 2008 - April 2010
AAA NCNU Insurance Exchange November 1998 - June 2008
Skills
Business Analysis, Project Management, Business Process, Requirements Gathering, Data Analysis, Business Requirements, Business Process..., CRM, Requirements Analysis, SDLC, SharePoint, Salesforce.com, Testing, Change Management, Vendor Management, Leadership, Project Delivery, Resource Management, Release Management, Information Technology, Project Planning, Strategy, Marketing, Strategic Planning, ITIL, Business Planning, Office 2010, Technical Writing, Job Coaching, Professional Mentoring, Process Improvement, Program Management, JIRA, Relationship Management, Team Foundation Server..., Service Now, Agile Methodologies, Visio
Education
Western Governors University 2014 — 2016
Business Management BS, Information Technology
Saint Mary's College of California 2004 — 2006
Paralegal Certificate, Law
AAA NCNU Insurance Exchange July 2011 - Present
CSAA September 1997 - June 2011
Lee Associates May 1996 - July 1998
Ryder Transportation July 1990 - May 1996
Education
Grambling State University 1979 — 1982
DigiStream Investigations January 2013 - April 2013
Horsemen Investigations Inc. September 2012 - November 2012
Keenan & Associates September 2003 - October 2005
AAA NCNU Insurance Exchange June 2002 - August 2003
US Army March 1986 - April 1991
US Army August 1981 - July 1984
Skills
Customer Service, Microsoft Word, Microsoft Office, Investigation, Private Investigations, Insurance, Claim, Liability, Legal Research, Enforcement, Property & Casualty..., Surveillance, Microsoft Excel, Courts, Firearms, Analysis, Research, Evidence, PowerPoint, Public Speaking, Report Writing, Interrogation, Workers Compensation, Criminal Justice, Criminal Investigations
Education
Kaplan University 2013 — 2015
Bachelor of Applied Science (BASc), Criminal Justice/Law Enforcement Administration
ITT Technical Institute-Concord 2010 — 2012
Associate of Science Degree, Criminal Justice/Law Enforcement Administration
CSAA Insurance Group, a AAA Insurer November 2008 - Present
AAA NCNU Insurance Exchange August 2006 - July 2008
AAA NCNU Insurance Exchange April 2006 - August 2006
Henry Wine Group February 2005 - April 2006
Henry Wine Group June 2004 - January 2005
Green Valley Country Club 1996 - 2001
Skills
Underwriting, Risk Management, Management, Outlook, Access, Leadership, Public Speaking, Customer Service, Property & Casualty...
Education
Sonoma State University 1998 — 2002
Bachelors of Science, Business Administration concentration Human Resources Management
Napa Valley College 1995 — 1998
Associate Arts, Business Administration
Actelion Pharmaceuticals, US November 2014 - Present
Actelion Pharmaceuticals, US December 2012 - November 2014
Genentech April 2012 - November 2012
Administrative Office of the Courts January 2011 - April 2012
Dolby Laboratories August 2010 - November 2010
AAA NCNU Insurance Exchange February 2007 - December 2009
AAA Insurance February 2007 - July 2008
AAA Insurance May 2006 - January 2007
AAA Insurance June 2005 - January 2006
Spherion/ Priority Staffing Agencies February 2004 - May 2005
Skills
Microsoft Office, Executive Support, Event Planning, Time Management, Conference Coordination, Administrative Processes, Customer Service, Administrative..., Training
Education
San Francisco State University 1990 — 1992
None, Educational Leadership and Administration, General
Skyline College
Paralegal Studies
Kenneth Chan Insurance Broker June 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2013 - May 2013
Maryanne Hayes July 2007 - May 2012
AAA NCNU Insurance Exchange April 2004 - July 2007
TeleTech April 2001 - April 2004
Skills
Insurance, Property & Casualty..., Casualty, Underwriting, Customer Service, Inside Sales, Call Center, Billing, General Insurance, Customer Satisfaction, Fixed Annuities, Umbrella Insurance, Health Insurance, Call Centers, Sales, Invoicing
Education
San Joaquin Delta College 2009 — 2012
Working on AA, Business
Core Consulting Group Inc. February 2013 - Present
Connie Villa Photography January 2012 - Present
AAA NCNU Insurance Exchange August 2012 - February 2013
Pacific Property Consultants, Inc. June 2004 - January 2012
Madsen Kneppers and Associates February 2003 - June 2004
M.C. Villa Consulting, Inc., San Diego, CA April 1999 - February 2003
KPA Associates, Inc. 1999 - 2000
Skills
Analysis, Investigation, Inspection, Xactimate, Construction, Commercial Litigation, Residential Projects, SB800, Claims, Fluent in Spanish, Customer Service, Claim, Risk Management, Commercial Real Estate, LEED, Contract Negotiation, Software Documentation, Architecture, Submittals, Renovation, Contractors, Construction Management, Project Management, Residential Homes, Process Scheduler, Contract Management, Pre-construction, Architectures
Education
San Diego State University-California State University 1983 — 1988
BA, Environmental Design/Architecture
AAA NCNU Insurance Exchange 2012 - Present
DDB, SF 2003 - 2010
Young & Rubicam, NY 1999 - 2003
Deutsch, NY 1997 - 1999
Skills
Advertising, Strategy, CRM
Education
Pepperdine University
AAA Northern California, Nevada & Utah April 2014 - Present
AAA Northern California, Nevada & Utah June 2013 - March 2014
AAA Northern California, Nevada & Utah May 2012 - June 2013
AAA NCNU Insurance Exchange October 2011 - May 2012
Coast Auto Insurance Services Inc November 2004 - October 2011
Auto Insurance Specialists August 2003 - November 2004
Skills
Customer Service, Customer Relations, Microsoft Office, Insurance, Spanish, Underwriting, Umbrella Insurance, Property, Licensed Property, Homeowners, Property & Casualty..., Property, Sales Management, Sales, Strategic Planning, Business Development, Process Improvement, New Business Development, Marketing, Management, Marketing Strategy, Commercial Insurance, Accounting, Salesforce.com
Education
San Jose State University 2009 — 2013
Bachelor’s Degree, Business Administration
San Jose City College 2008 — 2009
Associate’s Degree, Business Administration and Management, General
Mission College 1999 — 2002
Associate’s Degree, GENERAL EDUCATION
AAA NCNU Insurance Exchange January 2011 - Present
State of Delaware Dept of Insurance December 1994 - July 2005
Christina School District January 1992 - December 1994
Delaware State Police February 1972 - January 1992
Dupont Company Instruemtn Products Division June 1966 - February 1972
Skills
AHFI Certification NHCAA, Fraud, Training, Budgets, Insurance, Private Investigations, Background Checks, Management, Surveillance, Internal Investigations, Risk Management
Education
Wilmington University 1988 — 1990
MS, Human Resource Management
Wilminton University 1979 — 1981
B.S, Criminal Justice
Delaware Technical and Community College-Stanton-Wilmington 1976 — 1979
Associate of Science (A.S.), Criminal Justice/Police Science
Norwalk State Technical Institute 1964 — 1966
Associate of Science (A.S.), Electro-Mechanical Engineering Technology
AAA NCNU Insurance Exchange November 2009 - November 2012
Liberty Mutual 1992 - 2009
Blue Shield of California 1991 - 1992
Crum & Forster 1988 - 1991
Skills
Budgets, Finance, Strategic Planning, Training, Strategic Financial..., Financial Modeling, Forecasting, Corporate Finance, Insurance, Underwriting, Management, Financial Analysis
Education
Baker University
BS, Economics
University of Kansas - Graduate School of Business
MBA, Finance
CSAA Insurance Group June 2012 - Present
AAA NCNU Insurance Exchange May 2011 - August 2011
Skills
Financial Analysis, Financial Modeling, Strategic Financial..., PeopleSoft, Forecasting, Financial Reporting, Budgets, Essbase, Microsoft Excel, Hyperion Enterprise
Education
Saint Mary's College of California 2014 — 2016
Master of Business Administration (M.B.A.), Finance
California State University-Fullerton - College of Business and Economics 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Friends of St. Francis Childcare June 2012 - Present
AAA NCNU January 2009 - August 2011
AAA NCNU Insurance Exchange January 1998 - November 2008
Skills
Performance Management, Change Management, Vendor Management, Employee Relations, Workforce Planning, Corporate Communications, Insurance, Incentive Programs, Sales Compensation, Strategic Planning, Employee Benefits, Team Building, PeopleSoft, Training, Strategy, Call Centers, Workers Compensation, Team Leadership, Sales, Business Process..., Coaching, Cross-functional Team..., Management, Leadership, Process Improvement, Talent Management, Deferred Compensation, Personnel Management, Budgets, Human Resources, Analysis, Leadership Development
Education
Golden Gate University
San Francisco State University
Skyline College
Associate of Arts, Business Administration
American Family Insurance 2014 - Present
AAA NCNU Insurance Exchange August 2011 - 2014
California Casualty Management Company July 2012 - November 2012
Jewelers Mutual Insurance Company November 2010 - July 2011
State Farm December 2006 - October 2010
Caterpillar Inc. December 2005 - December 2006
CitiGroup September 2000 - December 2005
Skills
Agile Methodologies, Enterprise Architecture, Guidewire, Insurance, Java Enterprise Edition, Requirements Analysis, SDLC, SOA, Weblogic, Websphere, Software Project..., Solution Architecture, Software Development, Business Analysis, Struts, Web Services, Integration, Hibernate, DB2
Education
Osmania University 1996 — 1999
Master of Computer Applications, Computer Applications
Kaiser Permanente February 2015 - Present
AAA NCNU Insurance Exchange January 2011 - March 2013
AAA NCNU Insurance Exchange August 2008 - January 2011
Skills
•MS Office: Excel,..., Management, Underwriting, Insurance, Data Analysis, Policy, Risk Management, Auditing, Databases, Property & Casualty..., General Insurance, Access, Healthcare, Casualty, Testing, Liability, Customer Service
Education
University of Phoenix 2008 — 2011
Bachelor of Science in Health Administration, Health/Health Care Administration/Management
San Francisco State University 2005 — 2008
Computer Information System
Kaiser Permanente September 2013 - Present
Firstfruits Foundation 2012 - Present
AAA NCNU Club 2011 - 2012
AAA NCNU Insurance Exchange 2008 - 2011
Blue Shield of California 2000 - 2007
Providian Financial 1997 - 2000
Skills
Strategic Planning, Sales & Account..., Revenue Growth..., P&L Management, Operations Management, Relationsip Management, Change Management, Budget Planning, Market Planning, Staff Training &..., Revene Growth..., Marketing Strategy, Management, Budgets, Project Planning, Salesforce.com, Situational Leadership, Workday, Individual Health..., Broker Sales, Medicare, managed health care, Managed Care, Insurance, Business Analysis, Analytics, Sales, Sales Management, Leadership, Training, Health Insurance, Business Strategy, New Business Development, Coaching, Customer Retention, Business Planning, Sales Operations, Marketing, Account Management, Team Building, Customer Satisfaction, Executive Management, CRM, Business Process, Business Development, Time Management, Cross-functional Team..., Process Improvement, Vendor Management, Strategy
Education
University of Phoenix
Bachelor of Science
San Jose State University
AAA NCNU Insurance Exchange November 1998 - February 2011
Skills
Property & Casualty..., Liability, Subrogation, Claim, Legal Liability, Claims Management, Property Damage, Claim Investigation, Analysis, Casualty, Insurance, Management, Underwriting, Workers Compensation, Casualty Insurance
Education
Delta State University
Bachelor's degree, Business Administration and Management, General
AAA NCNU Insurance Exchange June 2012 - August 2012
UC Berkeley Department of Agricultural and Resource Economics March 2012 - May 2012
UC Berkeley Student Learning Center January 2011 - December 2011
Blue Shield of California May 2011 - August 2011
Education
University of California, Berkeley 2010 — 2013
B.A.
City College of San Francisco 2009 — 2009
Galileo Academy of Science and Technology 2005 — 2009
Diploma
AAA NCNU Insurance Exchange March 2012 - Present
Hamilton Area YMCA March 2008 - March 2012
Stay at Home Mom December 2000 - March 2008
American Express TRS October 1996 - November 2001
Skills
Early Childhood...
Education
Niagara University 1992 — 1996
BS, Travel and Tourism
NC DEPARTMENT OF CORRECTION October 2011 - Present
NC Department of Correction March 2010 - October 2011
AAA NCNU Insurance Exchange July 2007 - October 2009
Education
Grand Canyon University 2011 — 2012
MASTERS, LICENSED PROFESSIONAL COUNSELOR, 3.9
Grand Canyon University 2009 — 2011
Masters, Addictions Counseling, 3.9
Wayland Baptist University 2005 — 2007
Bachelors, Human Services
AAA NCNU Insurance Exchange September 1998 - Present
CSAA - IIB May 1985 - September 1998
Bank Of California May 1975 - January 1984
Education
California State University-Fresno 1971 — 1976
BA, Environmental Sciences
Miramonte HS 1967 — 1971
AAA NCNU Insurance Exchange
Skills
Casualty
Education
Ashford University 2010 — 2012
Bachelor's degree, Criminal Justice/Police Science, 3.97
AAA NCNU Insurance Exchange September 1986 - Present
Skills
Liability, Claim, Litigation Management, Insurance, Litigation, Personal Injury, Subrogation, Product Liability, Professional Liability, Legal Liability, Insurance Law, Workers Compensation, Property & Casualty..., Arbitration, Property Damage
Education
Rutgers University School of Law - Camden 1973 — 1976
Juris Doctor, Law
The George Washington University 1969 — 1973
Bachelor's degree, Political Science and Government
AAA NCNU Insurance Exchange Trial Attorney IIIAAA NCNU Insurance ExchangeJanuary 2011 - Present
Education
Benjamin N. Cardozo School of Law, Yeshiva University 1981 — 1984
Doctor of Law (JD)
Rutgers College 1976 — 1980
Bachelor of Arts (BA), History; English Lit.
Automobile Club of Southern California May 2007 - Present
AAA NCNU Insurance Exchange September 1998 - September 2001
SatoTravel September 1996 - March 1998
Education
Ashford University 2010 — 2012
MS, Public Administration
Ashford University 2008 — 2010
BS, Social Science
CIS Group January 2011 - Present
AAA NCNU Insurance Exchange April 1988 - August 2008
Skills
20+ years..., Claims experience..., Underwriting...
Education
Shasta College
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - Present
AAA NCNU Insurance Exchange May 2009 - Present
AAA Northern California, Nevada & Utah Insurance Exchange May 2009 - June 2012
AAA NCNU Insurance Exchange August 2004 - May 2009
Skills
Database Design, Excel, Access, Insurance, Casualty, Property & Casualty..., General Insurance, Claim, Liability, Claims Management, Underwriting, Analysis, Risk Management, Customer Service, Reinsurance, Umbrella Insurance, Commercial Lines, Microsoft Excel, Commercial Insurance, Casualty Insurance, Homeowners, Property Damage, Legal Liability, Claims Handling
Education
University of Colorado at Colorado Springs 2005 — 2007
MBA, Business with IT Emphasis
California State University-Fresno 1990 — 1993
Bacherlor of Arts, Mathematics
TEAMLincoln March 2010 - Present
AAA NCNU Insurance Exchange April 2007 - October 2009
Merrill Lynch September 2005 - February 2006
Voquette, Inc May 1999 - November 2001
JR&J Macauley March 1989 - April 1999
Daisy Systems March 1983 - March 1989
Nicolet Instrument Corporation June 1978 - February 1983
Skills
Developing Staff, Listening, Analyzing, Planning, Organizing, Implementing, Following-Up, Finishing
Education
San Jose State University 1975 — 1978
Bachelor's degree, DBL Major Finance/Economics, Minor Accounting
City of Oakland January 2010 - Present
City of Oakland June 2006 - January 2010
City of Oakland December 2003 - June 2006
AAA NCNU Insurance Exchange February 2003 - December 2003
Education
Contra Costa College
San Francisco State University
Bachelor of Arts (B.A.), Cinematography and Film/Video Production
AAA NCNU Insurance Exchange August 2011 - Present
Education
Iowa Central Community College 2004 — 2007
Associate of Arts (AA), Human Services
Wilson High School
AAA NCNU Insurance Exchange August 2007 - February 2009
AAA 2008 - 2009
Skills
Teaching, Dispatching, Health Insurance, Customer Service, HR Policies, Sales Management, Housekeeping, Early Childhood...
Education
University of Phoenix 2007 — 2009
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
San Joaquin Delta College 1999 — 2003
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
California State Automobile Association (AAA) July 2008 - Present
AAA NCNU Insurance Exchange October 1998 - July 2008
Education
City College of San Francisco 1992 — 1996
Associate's degree, Business/Office Automation/Technology/Data Entry
Woodrow Wilson High School 1989 — 1991
AAA NCNU Insurance Exchange March 2008 - Present
gold cities beverage June 1996 - December 2001
mark parr const April 1993 - June 1996
Education
Sierra College 2001 — 2006
la vista high
Conlan Coaching October 2005 - Present
AAA NCNU Insurance Exchange July 1996 - June 2012
Skills
Time Management, Performance Management, Personal Development, Team Building, Leadership Development, Training, Business Acumen, Consulting
Education
Middlesex University 2009 — 2010
Neuroscience of Leadership
California State University-Sacramento 1998 — 2000
BA Vocational Education, Education
AAA March 2010 - Present
AAA NCNU Insurance Exchange May 1994 - Present
Education
De La Salle University
San Jose Academy
High School
Kaiser Permanente July 2012 - Present
Kaiser Permanente June 2010 - September 2011
AAA NCNU Insurance Exchange October 2007 - May 2010
Progress Rail Services November 2005 - September 2007
LFUCG January 2004 - October 2005
Yum! Brands April 2003 - December 2003
Sierra Atlantic January 2003 - March 2003
Skills
PeopleTools, PeopleSoft, PeopleCode, SDLC, SQR, Data Warehousing, Business Intelligence, SQL, Crystal Reports
Education
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.), Computer Science
AAA NCNU Insurance Exchange May 1991 - Present
Sacramento County 1997 - 2013
Daniel Sullivan LLC 1986 - 1991
Soloano District Attorney 1985 - 1986
San Joaquin District Attorney 1985 - 1985
Skills
Insurance, Product Liability, Litigation Management, Insurance Law, Liability, Personal Injury, Litigation, Claim, Arbitration, Mediation, Professional Liability, Subrogation, Civil Litigation, Legal Writing, Legal Liability
Education
UC Davis 1981 — 1984
Juris Doctorate, Law
California State University-Sacramento 1977 — 1981
Bachelor of Arts (B.A.), Journalism/Government
AAA NCNU Insurance Exchange 1998 - 2013
Skills
General Insurance, Casualty, Insurance, Property & Casualty..., Liability, Claim
Education
California State University-Sacramento
Bachelor of Science (BS), Business Administration and Management, General, Concentration in Marketing