AAA Northern California, Nevada & Utah
AAA Northern California, Nevada and Utah, formerly known as the California State Automobile Association, is one of the largest motor clubs in the American Automobile Association National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. Headquarters: Emeryville, CA CEO: Tim Condon (Mar 10, 2014–) Founded: 1900 Subsidiaries: SAFE Security, Inc., California State Automobile Association Inter-Insurance Bureau, GoMentum Station
AAA Northern California, Nevada & Utah List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA Northern California, Nevada & Utah. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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AAA Northern California, Nevada & Utah Employees
Wells Fargo June 2010 - Present
AAA Northern California, Nevada & Utah July 2008 - June 2010
ARAMARK Parks and Destinations February 2006 - July 2008
Six Flags March 2003 - July 2005
Skills
Customer Service, Management, Microsoft Office, Banking, Microsoft Excel, Leadership, Sales, Financial Analysis, Risk Management, Business Analysis
Education
Argosy University-Phoenix Online Division 2011 — 2013
Master of Arts (MA), Adult Education and Training
Art Institute of Phoenix 2005 — 2008
Bachelor of Arts (BA), Fashion Marketing
CVS Health August 2015 - Present
AAA Northern California, Nevada & Utah April 2014 - July 2015
HCL Technologies February 2013 - February 2014
Syntel September 2012 - December 2012
InterTech February 2012 - September 2012
J-Curve Technologies March 2011 - January 2012
Kryterion November 2010 - April 2011
TechSkills LLC 2010 - 2011
ASAP Staffing July 2010 - November 2010
Echostar Satellite LLC March 2006 - September 2010
Skills
VoIP, Troubleshooting, Network Administration, Call Center, Routing, Data Center, Virtualization Solutions, Windows Server 2003, NOC, Technical Management, Technology Management, IP, Networking, Cisco Technologies, Servers, Windows Server, Virtualization, Technical Support, Active Directory, Routers, Switches, Software Installation, Call Centers, Microsoft Exchange, LAN-WAN, TCP/IP, Network Architecture, CCNA, VPN, Software Documentation, Unix, IT Operations, System Deployment, Storage, Help Desk Support, Network Engineering
Education
Tech Skills IT Institute 2010 — 2011
Cert, Cisco CCENT/CCNA Certification
Tandberg University 2009 — 2010
Video Conferencing
American InterContinental University 1992 — 1995
Bachelor of Arts, Digital Video Production/Broadcast Technology
Career Institute of America, School of Arts 1990 — 1991
Associate of Arts, Film/Video Entertainment Production
AAA Northern California, Nevada & Utah September 2008 - Present
San Jose Men's Wear August 2005 - September 2010
Skills
Employee Relations, Human Resources, Marketing, Sales, Project Management, Process Scheduler, Management, Interviews, Logistics, Administrative...
Education
Cañada College
Associate, Science Interior Design
DeVry University
Bachelors, Science Technical Management; Human Resources Management
Disney College of Knowledge
University of Phoenix
AAA Northern California, Nevada & Utah August 2011 - Present
CSAA Insurance Group July 2003 - July 2011
VTA 2001 - 2003
AT&T 1999 - 2001
Lawson Products 1995 - 1998
Skills
Employee Benefits, Deferred Compensation, Life Insurance, Health Insurance, Insurance, Executive Compensation..., Sales Compensation..., Sales Compensation..., Incentive Programs, Varicent, SQL, CCP, Workday, 401k, Retirement, Salesforce.com, Job Description Creation, Quota Setting, Forecasting, Contests, Variable Pay Design, Base Pay Administration, Team Leadership, Data Analysis, ARIMA, Fiduciary, Predictive Modeling, Data Modeling, CPCU, Strategic Planning, Performance Reporting, Negotiation, P&C Insurance, Management, Process Improvement, Strategy, Analysis, Performance Management, Team Building, Leadership
Education
California Polytechnic State University-San Luis Obispo 1999 — 2001
Master of Business Administration (MBA), Business Administration and Management, General
University of California, Riverside 1996 — 1999
Bachelor of Science (BS), Economics
Burning Man May 2015 - Present
Munley Advisers January 2015 - Present
Kaiser Permanente August 2014 - December 2014
Performance Design Lab February 2013 - August 2014
AAA Northern California, Nevada & Utah December 2010 - December 2012
CSAA Insurance Group August 2005 - December 2010
Performance Design Lab January 2002 - August 2005
AG Consulting an ADP Company 1997 - 2001
Wells Fargo 1989 - 1997
Skills
Strategy, Organizational Design, Change Management, Executive Coaching, Organizational..., Process Improvement, Management Consulting, Management, Organizational..., Talent Management, Human Resources, Performance Management, Leadership, Succession Planning, Employee Benefits, Training, Program Management, Employee Engagement, Leadership Development, Team Building, Coaching, HRIS, Deferred Compensation, Recruiting, Consulting, Mergers & Acquisitions, Start-ups, SaaS
Education
Ferris State University 1986 — 1989
BS, Accounting
Boise State University
Advanced study: Performance and Instructional Technology
CSAA Insurance Group, a AAA Insurer November 2014 - Present
JumpstartMD July 2014 - November 2014
JumpstartMD October 2012 - June 2014
AAA Insurance/CSAA Insurance Group June 2008 - March 2012
AAA Northern California, Nevada & Utah January 2007 - June 2008
AAA Northern California, Nevada & Utah July 2002 - December 2006
AAA Northern California, Nevada & Utah October 1990 - July 2002
FDR, Inc. January 1984 - June 1989
Skills
Strategic Planning, Insurance, Customer Satisfaction, Call Center, Employee Engagement, Customer Relations, Budgeting, Sales Management, Team Building, Customer Experience..., Event Management, Incentive Travel, Influencing Others, Incentive Compensation, Technology Deployment, Brand Champion, Financial Planning, Mission/Vision/Strategy..., Public Speaking, Business Process..., Budgets, Call Centers, Change Management, Cross-functional Team..., Customer Experience, Customer Retention, Customer Service, Direct Sales, Enterprise Software, Executive Management, Incentive Programs, Leadership, Leadership Development, Management, Management Consulting, Marketing, Operations Management, Process Improvement, Program Management, Recruiting, Sales, Sales Operations, Salesforce.com, Social Influence, Software Deployment, Start-ups, Strategic Financial..., Strategic Partnerships, Strategy, Talent Management
Education
California State University-Sacramento 1986 — 1990
Bachelor's of Science
Stanford University 2007 — 2007
Executive Education Program
Wells Fargo August 2014 - Present
Nalgan May 2012 - September 2014
AAA Northern California, Nevada & Utah March 2014 - June 2014
Wells Fargo August 2012 - March 2014
Yahoo April 2012 - July 2012
Electronic Arts (EA) November 2010 - November 2011
eFulgent January 2010 - September 2010
Skills
Data Modeling, Business Intelligence, Oracle, MicroStrategy, Informatica, SQL, SDLC, Microsoft SQL Server, Business Analysis, Dashboard, Business Intelligence..., PL/SQL, SSIS, Erwin, Tableau
Education
Vasavi College Of Engineering
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
AAA Northern California, Nevada & Utah September 2015 - Present
FoCust October 2012 - Present
Ships and Trips Travel August 2012 - September 2015
Rocky Mountaineer December 2013 - March 2015
Infuze Marketing May 2012 - October 2012
California Travel Association April 2012 - June 2012
Nordstrom, Inc. June 1992 - February 2012
Nordstrom November 1989 - June 1992
Nordstrom July 1988 - November 1989
Nordstrom February 1988 - July 1988
Skills
Problem Solving, Change Management, Diplomacy, Able To Multi-task, Budget Management, People Management, Troubleshooting, Leadership Development, Training & Development, Team Building, POS proficiency, Scheduling, Performance Management, Coaching, Management, Budgets, Hospitality, Sales, Customer Service, Employee Training, Cross-functional Team..., Event Management, Process Scheduler, Microsoft Office, Marketing, Leadership, Interviews, Employee Relations, Social Networking, Retail, Marketing Strategy, Strategic Planning, Microsoft Word, Social Media Marketing, Event Planning, Merchandising, Inventory Management, Training, Project Planning, Microsoft Excel, Public Speaking, Fundraising, Fashion, Sales Management, Outlook, Software Documentation, Marketing Communications, Public Relations, Customer Satisfaction, Customer Experience
Education
California State University-Sacramento 1983 — 1987
Bachelor of Arts
AAA Northern California, Nevada & Utah October 2014 - Present
AAA Northern California, Nevada & Utah January 2014 - September 2014
AAA Northern California, Nevada & Utah October 2013 - January 2014
Sysco November 2009 - November 2013
Source-IT-Security 2006 - 2009
The Bank of Santa Barbara 2005 - 2005
Nuera Communications 2000 - 2004
STAR Telecommunications 1999 - 2000
Four Seasons Hotels and Resorts 1992 - 1996
Skills
Sales, Project Management, Leadership, Sales Management, Sales Operations, Key Account Development, Key Account Management, Vendor Management, Food, Management, Marketing Strategy, Marketing, Account Management, Food Service, New Business Development, Market Planning, Strategy, Cold Calling, National Accounts, Sales Presentations, Grocery, Forecasting, Food Industry, Start-ups, Direct Sales, Customer Service, B2B, Training, Telecommunications, Strategic Partnerships, Trade Shows, Product Marketing, Call Centers, Outsourcing Management
Education
University of California, Santa Barbara 1992 — 1995
Bachelor's Degree, Film/Cinema/Video Studies
De Anza College
Experienced Release Manager August 2015 - Present
CNA Insurance July 2014 - Present
Teksystems, BMO Harris Bank consultant February 2014 - Present
Looking for a Release Deployment Change Management Position July 2013 - Present
Paradigm Technology August 2012 - August 2013
Currently looking for a Full Time or Consulting position September 2011 - August 2012
TIAA-CREF May 2011 - August 2011
PetSmart May 2009 - May 2011
AAA Northern California, Nevada & Utah November 2002 - November 2008
AAA NCNU November 2002 - November 2008
Skills
ITIL, Certified Scrum Master..., Strategic Planning..., Project Facilitation, Microsoft Office, Change Management, Business Process, Release Management, Process Improvement, Team Leadership, SDLC, Team Building, Software Project..., Business Process..., Agile Methodologies, Customer Service, Diversity & Inclusion, Project Management, Vendor Management, MS Project, IT Strategy, Management, Business Analysis, Integration, Cross-functional Team..., IT Service Management, Business Intelligence, PMO, Leadership, Quality Assurance, Analysis, Testing, Project Planning, Requirements Analysis, Requirements Gathering, Databases, Enterprise Software, Training, Visio, Six Sigma, PMP, Project Portfolio..., Strategic Planning, Program Management, SharePoint, IT Management, Resource Management, Software Documentation, Scrum
Education
City Colleges of Chicago-Harry S Truman College 2014 — 2016
Associate's Degree, Information Technology
Anderson University 1988 — 1990
Psychology
CSAA Insurance Group March 2011 - Present
AAA Northern California, Nevada & Utah January 2009 - March 2011
AAA of Northern California, Nevada & Utah July 2007 - January 2009
AAA of Northern California, Nevada & Utah May 2006 - July 2007
Kimberly-Clark October 1999 - May 2006
Productivity Point International March 1998 - October 1999
Army National Guard July 1990 - July 1998
Skills
Performance Consulting, Instructor-led Training, Blended Learning, Instructional Design, Leadership Development, E-Learning, Leadership, Staff Development, Needs Analysis, Training, Workshop Facilitation, ADDIE, Learning Management, Organizational..., Organizational Design, Coaching, Employee Training, Captivate, Adult Education, Strategy, Employee Engagement, Soft Skills, Training Delivery, Cross-functional Team..., Organizational Learning, Performance Management, Performance Improvement, Organizational..., Learning Management..., Talent Management, Onboarding, Succession Planning, Executive Coaching, MBTI, Career Development, Culture Change, Change Management, Hands-on Training, Project Management, Experiential Learning, Employee Relations, Human Resources, Personal Development, Personnel Management, HRIS, Technical Training, HR Consulting, Program Management, Management, Team Building
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
University of Wisconsin-Stout 1997 — 2000
M.S., Training and Development
University of Wisconsin-Stout 1992 — 1997
B.S., Business
American Express September 2014 - Present
American Express August 2011 - September 2014
American Express February 2010 - August 2011
AAA Northern California, Nevada & Utah October 2009 - February 2010
American Express February 2008 - October 2009
EMC² July 2007 - February 2008
IBM Global Services 2002 - 2007
American Express 2001 - 2002
Thor Technologies 2000 - 2001
RightNow Technologies 2000 - 2000
Skills
SDLC, Solution Architecture, Enterprise Architecture, SOA, ITIL, Oracle E-Business Suite, Information Security..., Capacity Planning, Performance Management, Microsoft Technologies, Linux, Solaris, AIX, BMC Patrol, Siteminder, Vendor Management, Identity Management, Team Leadership, Integration, Architecture, Cloud Computing, DB2, Technical Architecture, Data Center, Unix, PMP, PMO, Disaster Recovery, Project Portfolio..., Visio, IT Management, IT Operations, Security, Performance Tuning, IT Service Management, Websphere, Data Warehousing, Unix Shell Scripting, IT Strategy, Virtualization, Requirements Analysis, Infrastructure, High Availability, Business Continuity, Governance, Requirements Gathering, Software Project..., Enterprise Software, Project Delivery, Business Intelligence
Education
The University of New Mexico - Robert O. Anderson School of Management 1996 — 1996
MBA Work, MBA
Abilene Christian University 1986 — 1990
BBA, Business
AAA Northern California, Nevada & Utah June 2015 - Present
AAA Arizona September 2010 - February 2015
AAA Auto Club South July 2002 - September 2010
Skills
Management, Process Improvement, Operations Management, Customer Satisfaction, Leadership, Training, Team Leadership, Team Building, Budgets, Inventory Management, Customer Service, Strategic Planning, Coaching, Change Management, Vehicles, Sales Management
Education
City University of New York-John Jay College of Criminal Justice
Criminology
AAA Northern California, Nevada & Utah August 2014 - Present
AAA Northern California, Nevada & Utah February 2013 - Present
AAA Northern California, Nevada & Utah June 2008 - February 2013
Countrywide Insurance Group 2007 - 2008
Progressive Insurance 1996 - 2003
Skills
Insurance, Process Improvement, Call Center, Project Management, Property & Casualty..., Vendor Management, Business Analysis, Leadership, Program Management, Training, Sales Operations, Sales, Call Centers, Team Building, Cross-functional Team..., Management, Marketing, Strategy, Team Management, Business Process..., Direct Sales, Business Strategy, Quality Assurance, Change Management, Product Management, Analysis, Risk Management, Analytics, Strategic Planning, Competitive Analysis
Education
UC Berkeley 2005 — 2006
Project Management
Cleveland State University 1995 — 1999
Organizational Behavior; Psychology
XL Catlin May 2015 - Present
Catlin December 2014 - May 2015
Agile Technologies March 2014 - December 2014
CSAA Insurance Group February 2011 - February 2014
AAA - Northern California, Nevada & Utah February 2010 - February 2011
AAA Northern California, Nevada & Utah June 2009 - February 2010
AAA Northern California, Nevada & Utah February 2008 - June 2009
CSAA January 2007 - February 2008
California State Automobile Association (AAA) June 2006 - January 2007
US Airways November 2005 - June 2006
Skills
Leadership, Service Management, Program Management, Vendor Management, IT Operations, Management, Process Improvement, Change Management, Project Management, Enterprise Software, IT Service Management, IT Management, Integration, Incident Management, Business Intelligence, Release Management, IT Strategy, Requirements Analysis, Agile Methodologies, Software Project..., PMP, Cross-functional Team..., Strategy, ERP, Testing, SDLC, Information Technology, ITIL, PMO, Business Process, Project Portfolio..., Enterprise Architecture, Business Process..., Requirements Gathering, Business Analysis, Governance, Disaster Recovery, Solution Architecture, Resource Management, Software Documentation
Education
University of Southern California 1991 — 1994
MS
Emporia State University 1982 — 1986
BA
AAA Northern California, Nevada & Utah March 2013 - Present
AAA Northern California, Nevada & Utah January 2012 - March 2013
AAA NCNU Insurance Exchange January 2011 - December 2011
AAA Northern California, Nevada & Utah July 2009 - March 2011
Allianz of America Corporation March 2007 - January 2009
Fireman's Fund Insurance Company January 2000 - March 2007
Banc of America Securities 1997 - January 2000
Odwalla, Inc 1996 - 1997
Certified Personnel 1995 - 1996
Skills
Full-cycle Recruiting, Program Management, Recruitment/Retention, Employee Engagement, Recruiting, Philanthropy, Talent Acquisition, Applicant Tracking..., Talent Management, Onboarding, Succession Planning, Workforce Planning, HRIS, Technical Recruiting, Executive Sales..., Leadership, Social Networking, Relocation, PeopleSoft, Training, Team Building, Human Resources, Behavioral Interviewing, Taleo, Executive Search, SDLC, College Recruiting, Management, Corporate Recruiting, Temporary Placement, Sourcing, Interviews, Vendor Management, Internal Communications, Team Leadership, Strategy, Leadership Development, Organizational...
Education
Arizona State University 1990 — 1995
Bachelors, Organizational Communication
All Valley Insurance, AZ/CA/NV April 2015 - Present
AAA Northern California, Nevada & Utah December 2012 - April 2015
Nationwide Insurance November 2005 - September 2012
Nationwide Insurance November 2005 - September 2012
W.P. Carey School of Business - Arizona State University 2005 - 2007
AIG 2000 - 2005
Prudential 1998 - 2000
All Valley Insurance 1990 - 1998
Skills
Insurance, Property & Casualty..., Underwriting, Commercial Insurance, Life Insurance, Health Insurance, Process Improvement, Risk Management, Business Analysis, Strategic Planning, Sales, Claim, Sales Management, Competitive Analysis, Business Process..., Marketing, Cross-functional Team..., Business Strategy, Financial Analysis, Strategy, Leadership, Training, Negotiation, Sales Operations, Coaching, General Insurance, Management, Pricing, Call Centers, Employee Benefits
Education
Arizona State University - W. P. Carey School of Business 2005 — 2007
MBA, International Business
Arizona State University West 1998 — 1999
BS, Global Business
AAA Northern California, Nevada & Utah 2015 - Present
AAA Northern California, Nevada & Utah 2014 - 2014
AAA Northern California, Nevada & Utah 2012 - 2014
Saber Es Poder, Inc. 2012 - 2013
Saber Es Poder, Inc. 2009 - 2012
AccountNow, Inc. 2008 - 2009
Seguros sin Barreras Insurance Agency, Inc. (Lexicon Marketing) 2006 - 2008
Lexicon Marketing 2003 - 2006
Oxford Global Resources 2002 - 2002
The Brattle Group 1998 - 2001
Skills
Strategy Development, Strategic Planning, Innovation, Product Development, Product Management, New Business Development, Financial Analysis, Market Research, Insurance, Call Center, Direct Marketing, Hispanic Marketing, Management Consulting, Strategy, Business Development, Process Improvement, Cross-functional Team..., Start-ups, Analytics, Marketing, Business Planning, Management, Program Management, Mergers & Acquisitions, Analysis, Business Strategy, Team Leadership, Financial Modeling, P&L Management, Project Management, Strategic Partnerships, Competitive Analysis
Education
Duke University - The Fuqua School of Business 2001 — 2003
MBA, Finance
Emory University 1994 — 1998
BA, Mathematics/Economics
Kingswood-Oxford 1990 — 1994
High School
AAA Northern California, Nevada & Utah March 2011 - March 2015
Granite Construction September 2006 - November 2010
McClellan Business Park March 2002 - September 2006
Transwestern Commercial Services January 1995 - March 2002
Sares-Regis Group August 1987 - January 1995
Skills
Corporate Real Estate, Property Management, Lease Negotiations, Facilities Management, Construction Management, Project Management, Leases, Real Estate Transactions, Property, Lease Administration, Budgets, Disposition, Commercial Real Estate, Negotiation, Leadership, Tenant, Landlords, Relocation, Real Estate, Site Selection, Construction, Real Estate Due..., Landlord, Acquisition, Workplace Strategy, Client Service Oriented, High degree of..., Office Buildings, Retail, Networking, Location Intelligence, Workplace Design, Mergers, Contract Negotiation, Sustainable Design, Supervisory Skills, Tenant Improvements, Capital Improvements, Move Management, Facilities Operations, Due Diligence, CAM Reconciliation, Multi-State Management, Portfolio Management, Dispositions
Education
California State University-Sacramento 1980 — 1984
BS, Business Administration
Brookvale Family Dentistry October 2013 - Present
AAA Northern California, Nevada & Utah October 2010 - March 2013
L.A. Beauty November 2009 - October 2010
Education
Carrington College California-San Leandro 2011 — 2011
Medical Billing and Coding
Fremont Beauty College 2009 — 2009
Cosmetology/Cosmetologist, General
AAA Northern California, Nevada & Utah July 2007 - Present
Allstate January 1992 - April 2006
Skills
Insurance, Property & Casualty..., Commercial Insurance, Life Insurance, General Insurance, Aesthetics, Women Owned Business, Real Estate Insurance
Education
University of Phoenix 1992 — 1994
Business Administration and Management, General
Erie Community College 1988 — 1990
Biology, General
American Air Liquide August 2009 - Present
Shaw Industries August 2004 - August 2009
AAA Northern California, Nevada & Utah July 1986 - September 1991
Skills
Inventory Management, Supply Chain, Warehousing, Customer Service, Forklift Operator, Operations Management, Shipping, Microsoft Excel, Microsoft Office, Supply Chain Management, Process Improvement, Microsoft Word, Manufacturing, Trucking, Gas, Hazardous Materials, Training, Distribution Center..., Teamwork, Freight, Transportation..., Logistics Management, DOT Regulations, Warehouse Management, LTL, Industrial Gases, CDL Class A, Truckload, Dispatching, Truck Driving, DOT Compliance, Container, Defensive Driving, Supply Chain Operations, Fleet Management, Logistics
Education
Foothill College 1987 — 1988
Bachelor of Business Administration (B.B.A.), small buisness start up
D'Agostino Consulting June 2013 - Present
Sabbatical October 2012 - May 2013
AAA NCNU Insurance Exchange January 2011 - September 2012
AAA Northern California, Nevada & Utah 2008 - July 2011
Inmatrix, Inc. (purchased by Sungard) 2007 - 2008
Moody's Analytics (formerly Moody's KMV) 2001 - 2005
Wells Fargo 1989 - 2000
Education
Stanford University Graduate School of Business 1998 — 1999
M.S.
Amherst College
Bachelor of Arts (BA)
AAA Northern California, Nevada & Utah May 2014 - Present
Cisco Systems August 2010 - April 2014
InterWest Partners February 2004 - April 2010
MicroMenders November 2002 - January 2004
SmartAge September 1998 - June 2001
Paranet September 1997 - September 1998
Collegis April 1995 - September 1997
Skills
Cisco Technologies, ITIL v3 Foundations..., IT Management, IT Operations Management, Support Management, Escalations Management, Virtualization, Disaster Recovery, Enterprise Software, Network Security, Integration, SaaS, Networking, Outsourcing, Servers
Education
Golden Gate University 1993 — 1995
BS
Chalmers University of Technology 1991 — 1993
AAA - Northern California, Nevada & Utah November 2012 - Present
Club Assist January 2008 - November 2012
Exide Technologies June 1997 - April 2001
Skills
Customer Satisfaction, Account Management, Customer Service, Contract Negotiation, Sales Management, Vendor Management, Budgets, Strategic Planning, Negotiation, Team Building, Team Leadership, Inventory Management, Operations Management, New Business Development, Process Improvement, Sales, Coaching, Business Strategy, Business Planning, Retail, Business Development, Marketing Strategy, Marketing, Product Development, Change Management, Product Management, Project Management, Microsoft Excel, Microsoft Office, Microsoft Word, Team Management, Management, Sales Operations, Vehicles, Purchasing, Leadership, Customer Retention, Forecasting, Automotive Aftermarket, Training, Customer Engagement, Sales Presentations, Data Analysis
Education
California State University-East Bay 2002 — 2004
Bachelor's, Business
AAA Northern California, Nevada & Utah July 2005 - July 2011
Safeway Inc. October 2003 - July 2005
Jacobs Fulton Design Group 1997 - 2002
Lee/McCoy Creative Center 1996 - 1997
Skills
Production Managment, Print Management, Production Schedules, Production Budgeting, Resource Management, Project Management, Corporate Identity, Art Direction, Graphic Design, Email Marketing, Client Liaison, Direct Marketing, Direct Mail, Adobe Creative Suite, Brochures, Creative Direction, Typography, Integrated Marketing, Corporate Branding, Marketing Strategy, Packaging, Graphics, InDesign, Advertising, Brand Development, QuarkXPress, Branding, Collateral, Creative Strategy, Digital Printing, Layout, Trade Shows, Pre-press
Education
Academy of Art University
Graphic Design
JBH Creative April 2012 - Present
The Linus Group March 2011 - March 2012
AAA Northern California, Nevada & Utah November 2007 - March 2011
Tajima Creative August 2004 - November 2007
Hakusan Sake July 2002 - January 2004
Forbes Magazine June 2000 - June 2002
Skills
Marketing Communications, Integrated Marketing, Digital Marketing, Project Management, Team Building, Event Management, Large Budget Management, Workamajig, Project Estimation, Creative Solutions, Social Media, Email Marketing, Direct Marketing, Project Strategy, Marketing Strategy, Blogging, Client Presentation, Brand Development, Management, Video, Strategy, Corporate Branding, Creative Strategy, Process Improvement, Big Picture View, Advertising, Sales, Marketing, Creative Direction, Budgets, Team Leadership, Digital Strategy, Interactive Marketing
Education
California Polytechnic State University-San Luis Obispo
Speech Communication
Columbus Foods September 2015 - Present
eBay Marketplaces June 2013 - April 2015
eBay Marketplaces July 2012 - June 2013
AAA Northern California, Nevada & Utah April 2012 - July 2012
AAA Northern California, Nevada & Utah October 2007 - April 2012
Forward Foods, LLC January 2007 - October 2007
PowerBar/Nestle April 2004 - January 2007
Clorox Company September 2001 - April 2004
JP Morgan June 2000 - August 2000
Dove Consulting Group July 1995 - December 1998
Skills
Strategy, Product Management, Customer Insight, Marketing, Product Development, Marketing Strategy, P&L Management, Integrated Marketing, Consumer Products, Segmentation, Strategic Planning, Competitive Analysis, Business Development, Product Launch, Management, Business Planning, Business Analysis, Cross-functional Team..., Analytics, Leadership
Education
Brown University
B.A., Political Science
University of California, Berkeley, Haas School of Business
MBA, Marketing
University of New South Wales
Economics and Government
AAA Northern California, Nevada & Utah May 2015 - Present
CSAA Insurance Group May 2014 - May 2015
CSAA Insurance Group January 2012 - March 2014
AAA March 2010 - March 2012
AAA November 2009 - March 2010
AAA January 2006 - November 2009
AAA NCNU April 2005 - January 2006
Skills
Data Analysis, Leadership, Analysis, Management, Sales, Marketing, Coaching, Insurance, Customer Service, Direct Sales, Time Management, Process Improvement, Business Analysis, Vendor Management, Business Process..., Salesforce.com, Team Leadership, Microsoft Excel, Forecasting, Customer Satisfaction, Call Centers
Education
California State University-Sacramento 2005 — 2005
General Studies
Arizona State University 2003 — 2004
General Studies
AAA NCNU, Approved Auto Repair October 1987 - Present
AAA NCNU August 2009 - August 2012
AAA Northern California, Nevada & Utah August 2009 - August 2012
AAA NCNU September 2000 - August 2012
AAA (California State Automobile Association) May 2005 - July 2009
AAA NorthernCA Nevada and UT May 1995 - August 1998
Skills
Customer Satisfaction, Vendor Management, Budget Management, Customer Service, Program Management, Customer Relations, 6 ASE Master..., 2013 ASE World Class..., Retail, Account Management, Team Building, Automotive, Budgets, Process Improvement, Contract Negotiation, Management, Negotiation, Sales, Automobile, Operations Management, Business Strategy, Strategic Planning, Team Leadership, Recruiting, New Business Development, Cross-functional Team..., Insurance, Coaching, Sales Management, Customer Retention, Strategy, Leadership, Training, Sales Operations, CRM, Vehicles, Inventory Management, Forecasting, Automotive Repair, Marketing
Education
Skyline College 2000 — 2006
Automotive Engineering Technology/Technician
De Anza College 2003 — 2003
Automotive Engineering Technology/Technician
AAA Northern California, Nevada & Utah September 2015 - Present
The Home Depot contact center March 2014 - December 2014
Fairfield Veterinary Hospital 2011 - 2012
SymbolArts 2010 - 2011
Skills
Microsoft Word, Microsoft Office, Customer Service, Microsoft Excel, Telephone Skills, Administrative..., Office Management, Outlook, PowerPoint, Spreadsheets, Administrative..., Time Management, Data Entry, Management, Marketing, Investment Properties, Sales, Social Media, Budgets, Event Planning, Loan Origination, Public Speaking, Small Business, Strategic Planning, Team Building
Education
Taylor Andrews Academy of Hair Design 2005 — 2007
Cosmetology license, Cosmetology, Barber/Styling
Bonneville High School
AAA Northern California, Nevada & Utah February 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange February 2012 - February 2013
AAA Northern California, Nevada & Utah Insurance Exchange February 2011 - February 2012
AAA Northern California, Nevada & Utah Insurance Exchange June 2010 - February 2011
Sun Brand Company August 2004 - January 2010
Skills
Fluent in Chinese..., Communication skills..., DMV, microsoft office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Peachtree, Highly responsible, Highly Reliable, ability to work as a..., Salesforce.com, Marketing, Microsoft Office, Insurance, Customer Service, Customer Satisfaction, Sales
Education
California State University 2005 — 2010
Bachelor of Science; Bachelor of Science, Business Administration within Corporation Management; Business Administration within Finance
California State University-East Bay 2005 — 2010
Bachelor of Arts (B.A.), Business Administration and Management, General, B
Insurance Training School...
Assurant Specialty Property August 2014 - Present
State National Companies February 2009 - July 2014
Acclaim Recovery Solutions - Property and Casualty Claims Outsourcing June 2005 - February 2009
AAA Northern California, Nevada & Utah January 2003 - June 2005
AAA Northern California, Nevada & Utah February 2004 - February 2005
AAA Northern California, Nevada & Utah January 2001 - January 2003
AAA Northern California, Nevada & Utah September 1998 - January 2001
AAA Northern California, Nevada & Utah June 1997 - September 1998
AAA Northern California, Nevada & Utah 1993 - 1998
Education
California State University-East Bay 1991 — 1993
Bachelor of Science - Business Administration, Finance
American Institute of CPCU 2011 — 2012
Associate in Claims (AIC), Insurance
American Institute of CPCU 2013 — 2013
Associate in Insurance Services (AIS), Insurance
American Institute of CPCU 2011 — 2012
Associate in General Insurance (AINS), Insurance
AAA Northern California, Nevada & Utah January 2015 - Present
AAA Northern California, Nevada & Utah December 2012 - December 2014
Granicus, Inc. February 2012 - December 2012
Insight Institute of Neurosurgery and Neuroscience (IINN) June 2011 - November 2011
M.L. Hassett, Inc. February 1994 - June 2011
Anthroposophical Society in America May 1997 - May 2009
Skills
Access, Accounting, Analysis, Strategic Planning, QuickBooks, Financial Analysis, SQL, Budgets, Databases, Database Design, SaaS, Vendor Management, Project Planning, Finance, Microsoft Excel, Business Analysis, Financial Reporting, Business Process, Process Improvement, Data Analysis, Forecasting, Analytics, Business Process..., Internal Controls, Auditing
Education
University of Michigan-Flint 2009 — 2011
Master of Business Administration, Information Systems Concentration
Eastern Michigan University
Bachelor of Science, Computer Science
AAA Mid-Atlantic March 2014 - Present
AAA Mid-Atlantic September 2007 - December 2013
AAA Mid-Atlantic October 2003 - September 2007
AAA Northern California, Nevada & Utah 1987 - 2003
Skills
Program Management, Call Center, Vendor Management, Strategic Planning, Operations Management, Process Improvement, Customer Service, Budgeting, Coaching, New Business Development, Contract Negotiation, Planning, Public Speaking, Project Planning, Budgets, Management, Team Building, Call Centers, Strategy, Leadership, Project Management, Customer Satisfaction, Change Management, Start-ups
Education
California State University-East Bay 2002 — 2003
mba, Transnational Executive MBA TEMBA
California State University-East Bay 2001 — 2003
MBA
National Notary Association February 2013 - Present
Risk & Insurance Management Society July 2010 - Present
CUNY School of Professional Studies 2009 - Present
TurningPoint Strategies January 2003 - Present
New York City Early Childhood Professional Development Institute August 2012 - March 2014
AAA NCNU July 2010 - June 2011
AAA Northern California, Nevada & Utah 2010 - June 2011
American Management Association January 2006 - October 2008
Neil Cerbone Associates March 1997 - January 2006
Skills
Instructional Design, Needs Analysis, Instructor-led Training, Blended Learning, E-Learning, Training, Coaching, Adult Education, Training Delivery, Learning Management, Curriculum Design, Workshop Facilitation, Public Speaking, Leadership, Organizational..., Change Management, Performance Management, Management, Staff Development, Leadership Development, Executive Coaching, Project Management, Employee Training, Program Management, Marketing, Teaching, Career Counseling, Career Development, Captivate, Learning Management..., Articulate Storyline, MBTI, ADDIE, Curriculum Development, Performance Improvement, Distance Learning, Conflict Resolution, Performance Consulting, Organizational..., Management Development, Camtasia, Resume Writing, Organizational Learning, Technical Writing, Emotional Intelligence, Interviews, Team Building, Executive Development, Program Development, Program Facilitation
Education
DePaul University
MFA
University of California, Riverside
BA
Marlborough
Cathedral Chapel
American Express Travel Services April 2012 - Present
AAA NCNU Richmond Hilltop January 2010 - April 2012
AAA Northern California, Nevada & Utah October 2007 - December 2009
AAA Northern California, Nevada and Utah 2005 - December 2009
Travel Product Solutions March 2005 - October 2007
AAA September 1998 - March 2005
Skills
Learning Management, Training, Human Resources, Sales, Leadership, Marketing, Cruises, Training Programs, Management, Employee Training, Customer Service, Customer Retention, Call Centers, Instructional Design, Sales Management, Coaching, Tourism, Travel Management
Education
University of California, Berkeley 2005 — 2007
Certification, Training & Human Resources
California State University-Sacramento
Bachelor of Arts, Social Welfare
Virgin America January 2013 - Present
Expedia December 2010 - May 2011
AAA Northern California, Nevada & Utah July 2004 - June 2010
Hayward Travel Center April 1998 - March 2002
Travel Agents of Danville/Business Travel Management July 1994 - April 1998
Hayward Travel Center September 1992 - July 1994
Berkeley's Northside Travel September 1990 - September 1992
Hayward Travel Center April 1980 - September 1990
Skills
Tourism, Travel Management, Leisure Travel, Sales, Hotels, Cruises, Vacation, Online Travel, Hospitality, Leisure, Sabre, Account Management, Adventure Travel, Airlines, Business Travel, Call Centers, Customer Satisfaction, Car Rental, Customer Service, Event Management, Hospitality Industry, Hospitality Management, Incentive Travel, Incentives, Management, Revenue Analysis, Tour Operators, Trade Shows, Training, Travel Planning
Education
Hayward High School 1976 — 1980
Chabot College
A.A, Business Administration
Chabot College
A.A, Travel and Tourism
California National Guard December 2012 - Present
Idaho Department of Correction June 2010 - September 2012
AAA Oregon/Idaho January 2005 - January 2010
AAA Northern California, Nevada & Utah April 2001 - December 2004
U.S. Army October 1995 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Negotiation, Editing, Logistics Management, Military, Contract Negotiation, Organization, Quality Assurance, Training, Underwriting, Direct Sales, Writing, Team Leadership, Teamwork, Team Building, Call Centers, Insurance, Property & Casualty..., Sales Process, Government, CRM
Education
College of Western Idaho 2010 — 2010
AAA Northern California, Nevada & Utah February 2004 - Present
Progressive Insurance May 1994 - December 1999
Booz Allen Hamilton January 1990 - May 1994
Skills
Achieve Global..., LIFO, Performance Consulting, Claims Management, Claims Handling, Claims Resolution, Customer Service..., Leadership Trainer, Diversity Training
Education
Columbia University in the City of New York 1992 — 1993
Master of Education (MEd), Education
University of Oklahoma 1980 — 1984
Bachelor of Applied Science (BASc), Education
AAA Northern California, Nevada & Utah July 2012 - Present
AAA NCNU- Utah May 2010 - September 2012
AAA NCNU Insurance Exchange June 2007 - May 2010
AAA NCNU Insurance Exchange April 2006 - June 2007
State Farm Insurance November 2000 - February 2006
Preferred Capital May 1998 - November 2000
Skills
Insurance, Sales Management, New Business Development, Diversity & Inclusion, Leadership Development, Direct Sales, Marketing, Sales Operations, Property & Casualty..., Management, Sales, General Insurance, Customer Retention, Coaching, Lead Generation, Commercial Insurance, Customer Satisfaction, Call Centers, Team Building, Customer Service, Life Insurance, Casualty
Education
Watterson Business College 1987 — 1989
Office Management
Bakersfield College 1986 — 1987
Public Relations/Image Management
AAA Northern California, Nevada & Utah July 2007 - Present
Wells Fargo Bank January 2007 - July 2007
Pfizer January 2000 - January 2006
Skills
TCP/IP, Technical Support, Active Directory, VPN, XP, Networking, HP, Troubleshooting, Computer Hardware, Software Documentation, Windows, Software Installation, Laptops, Windows XP, Hardware, Printers, Help Desk Support, Servers, Switches
Education
Community College of the Air Force
AS, Applied Aerospace Technology
Washington University CAIT Unix Systems Certification St Louis
Washington University in St. Louis
MSW, Social Work
Weber State University
BSW, Social Work, Psychology
AAA Northern California, Nevada & Utah December 2012 - Present
CSAA August 1999 - June 2012
Apria Healthcare January 1995 - June 1999
TCI Cable September 1985 - October 1994
Skills
Mobile Devices, Process Improvement, Call Centers, Cross-functional Team..., Vendor Management, Leadership, Business Analysis, Business Process..., Program Management, CRM, Training, Management, Customer Satisfaction
Education
Diablo Valley College 1981 — 1983
AA
Ygnacio Valley High School 1977 — 1981
Diploma of Graduation
AAA Northern California, Nevada & Utah January 2015 - Present
WorkHabit January 2013 - January 2015
Robert Half Technology January 2012 - December 2012
DropABLE July 2011 - December 2012
Code and Theory January 2012 - July 2012
Alcatel-Lucent August 2010 - July 2011
Alcatel-Lucent February 2010 - August 2010
Genesys January 2009 - February 2010
Genesys Telecommunications Laboratories November 2001 - December 2008
ProductPOP, Inc. 2000 - 2001
Skills
PHP, Drupal, Joomla, vBulletin, phpBB, XSLT, XML, JavaScript Frameworks, Sharepoint, Linux, Apache, .NET, Extensions, OOP, Open Source Development, Open Source Integration, SQL, JSON, Web Applications, Software Engineering, HTML, REST, Open Source, Software Development, Solution Architecture, JavaScript, Scrum, Agile Methodologies, Java, XHTML, Web Development, AJAX, Strategy, SEO, Usability, Programming, Web 2.0, LAMP, Information Architecture, CMS, HTML 5, CSS, Databases, MySQL, Git, jQuery, Web Services
Education
Brandeis University 1988 — 1989
Boothbay Region High School 1984 — 1988
diploma
Levi Strauss & Co. June 2014 - Present
AAA Northern California, Nevada & Utah 2000 - May 2014
AirTouch Communications (now Verizon & Vodafone) 1995 - 2000
Skills
Records Management, Project Management, Process Improvement, Management, Policy, Vendor Management, Program Management, Leadership, Cross-functional Team..., Legal Research, Metadata, Legal Writing, Contract Negotiation, History, Writing
Education
University of California, Berkeley
Bachelor of Arts (B.A.), History
California State University-Sacramento
M.A., History, Public History Program
Sutter Health - Sutter Physician Services January 2013 - Present
Taproot Foundation August 2012 - January 2013
AAA Northern California, Nevada & Utah September 2010 - April 2012
AAA Northern California, Nevada & Utah August 2008 - September 2010
California State Automobile Association (AAA) January 2007 - August 2008
California State Automobile Association (AAA) July 2005 - December 2006
California State Automobile Association (AAA) January 2003 - June 2005
California State Automobile Association (AAA) September 1999 - December 2002
HQ Network Systems, Inc (HQNS) September 1996 - August 1999
Nestle USA June 1991 - August 1993
Skills
Spanish, Public Speaking, Change Management, Sales Management, Project Management, Executive Management, Strategic Leadership, CRM Integration, Salesforce.com, Full P&L Responsibility, P&C License, Strategy, Team Building, Account Management, Training, Operations Management, Program Management, Leadership, CRM, Sales Operations, Product Management, Management, P&L Management, Marketing, Market Planning, Strategic Planning, Performance Management, Cross-functional Team..., Team Leadership, Project Planning, Business Strategy, Insurance, New Business Development, Call Centers, Start-ups, Sales, Product Development, Forecasting, Human Resources, Customer Satisfaction, Process Improvement, Coaching, Budgets, Retail, Competitive Analysis, Recruiting, Business Development, Analysis, Contract Negotiation, Customer Retention
Education
Thunderbird School of Global Management 1994 — 1996
Master of Business Administration (MBA), Dual Degree: International Business/Spanish, 4.0
Arizona State University, W. P. Carey School of Business 1994 — 1996
Master of Business Administration (MBA), Dual Degree: Business/International Business, 4.0
University of Colorado at Boulder 1987 — 1991
BS, Business Administration, Management and Operations
Universidad de Guadalajara 1990 — 1990
Hispanic-American, Puerto Rican, and Mexican-American/Chicano Studies
AAA Northern California, Nevada & Utah October 2014 - Present
AAA Northern California, Nevada & Utah November 2012 - October 2014
CSAA March 2008 - November 2012
AAA Life Insurance; CSAA November 2005 - March 2008
New York Life Insurance October 2002 - November 2005
SBC July 1996 - May 2003
Skills
Trustee, Retirement Planning, Project Planning, Marketing, Insurance, Management, Training, Life Insurance, Strategic Financial..., Sales, Fixed Annuities, Leadership, Recruiting, Small Business, Employee Benefits, Finance, Public Speaking, Sales Management, Financial Planning, Team Building, Underwriting, Customer Service, Term Life Insurance
Education
California State University-Fullerton 2006 — 2007
Certificate of Fiduciary Management
University of Colorado at Boulder 1993 — 1995
BS
California State University-Fullerton 1990 — 1991
AAA Northern California, Nevada & Utah January 2014 - March 2015
Holiday Systems International August 2009 - June 2013
Bank of America January 2006 - February 2009
Skills
Call Centers, Marketing, Customer Service, Entrepreneurship, Management, Leadership, Strategic Planning, Social Media, Sales, Social Media Marketing, Event Management, New Business Development
Education
College of Southern Nevada 2002 — 2004
Associate of Science (AS), Environmental Science
Silverado High School 1998 — 2001
High School
AAA Northern California, Nevada & Utah September 2014 - Present
Waiter.com April 2013 - September 2013
KDTV14 Univision Communications, Inc. April 2010 - February 2012
KOFY-TV20 Granite Broadcasting July 2008 - April 2010
KGO-TV/ABC7 Disney ABC Television Group July 2000 - November 2006
KSTS TV48 Telemundo February 1998 - June 2000
Skills
Advertising, New Business Development, Insurance, Outlook, Small Business, Product Marketing, Accounting, Google Adwords, Life Insurance, SaaS, Adobe Creative Suite, Photoshop, Client Services, Customer Retention, Teamwork, Online Advertising, Sales, Integrated Marketing
Education
Ball State University 1983 — 1988
Bachelor of Science, Telecommunications; Advertising Sales Management/Television & Radio Production
AAA Northern California, Nevada & Utah September 2015 - Present
Trolley Station February 2015 - Present
A+ Connection March 2014 - September 2014
Sprouts Farmers Market March 2011 - March 2013
Skills
Customer Service, Microsoft Office, Microsoft Word, Strategic Planning, Budgets, Account Management, PowerPoint, Leadership, Project Management, Microsoft Excel, Marketing, Financial Reporting, Business Strategy, Social Media, Team Leadership, Training, Sales, New Business Development, Negotiation, Marketing Strategy, Public Speaking, Team Building, Time Management, Management, Cold Calling, Customer Satisfaction, Retail, Coaching, Business Development, Recruiting, Key Account Management
Education
Davis Applied Technology College
Medical
Dish Network October 2013 - Present
AAA Northern California, Nevada & Utah June 2013 - August 2013
AAA Colorado August 2012 - May 2013
Skills
Call Centers, Customer Service, Customer Satisfaction, Risk Management, Risk Assessment, Data Entry, Licensed Property &..., Licensed Life & Health..., Organization, Multi Tasking, Direct Sales, Telephone Skills, Homeowners, Universal Life, Insurance, Sales, Marketing, Customer Retention, Account Management, Team Building
Education
Community College of Denver
Castlight Health February 2015 - Present
Audible, Inc. an Amazon Company April 2014 - February 2015
Symantec April 2013 - April 2014
Amazon Music December 2010 - April 2013
AAA Northern California, Nevada & Utah August 2009 - December 2010
Microsoft May 2008 - December 2009
Google December 2005 - May 2008
Deutsche Post DHL February 2002 - January 2003
ePolicy.com 1999 - 2001
Universal Music Group March 1997 - November 1999
Skills
Recruiting, Technical Recruiting, Executive Search, Internet Recruiting, Human Resources, Mentoring, Management, Temporary Placement, Talent Acquisition, Sales, Applicant Tracking..., Sourcing, Contract Recruitment, Negotiation, Talent Management, Search, College Recruiting, Screening Resumes, Benefits Negotiation, Onboarding, Hiring, Networking, Interviews, Screening, Employer Branding, Cold Calling, HRIS, Recruitment Advertising, Staffing Services, CRM, Employee Relations, SDLC, Permanent Placement, Workforce Planning, Candidate Generation, Vendor Management, Business Development
Education
Arizona State University 1991 — 1994
BS
Arizona State University 1991 — 1994
BS History
AAA Northern California, Nevada & Utah January 2015 - Present
AAA Northern California, Nevada & Utah April 2013 - January 2015
Auto 360 January 2010 - January 2013
Skills
Management, Sales, Financial Analysis, Microsoft Office, Business Strategy, Data Analysis, Research, Analytics, Business Analysis, Bookkeeping, Risk Management, Financial Modeling, Corporate Finance, Financial Planning, Strategic Planning
Education
San Francisco State University 2011 — 2013
BA in Economics, Minor in Business Administration, 3.93 GPA
City College of San Francisco 2010 — 2011
Business Administration
Magnitogorsk State Technical University named after G.I. Nosov (MSTU) 2005 — 2007
Mechanical Engineering, Maintenance of Transport and Technological Machinery and Equipment
Ross Stores, Inc. May 2014 - Present
AAA Northern California, Nevada & Utah August 2013 - May 2014
The Walt Disney Company, Radio Disney April 2012 - May 2014
The Walt Disney Company August 2012 - January 2013
The Body Shop January 2011 - December 2011
Kaiser Permanente HR Service Center June 2011 - August 2011
California's Great AmericaRides Associate April 2010 - September 2010
Old Navy May 2007 - January 2009
Skills
Customer Service, PowerPoint, Marketing, Microsoft Office, Microsoft Excel, Event Planning, Internet, English, Excel, Typing, Marketing Strategy, PeopleSoft, Social Networking, Market Research, Employee Training, Organizational Behavior, Military Recruiting, BrassRing, Marketing Mix Modeling, Promotions, Evaluation, Events, Fast Learner, pay integration, Punctual, American Sign Language, MacBook Pro, Writing, MRM, Kenexa
Education
California State University-Hayward - School of Business and Economics 2008 — 2013
Bachelor's Degree, Business Administration; Human Resources/ Marketing Option, Senior
Newark Memorial High School 2004 — 2008
High School Diploma, General
AAA Northern California, Nevada & Utah September 2014 - Present
Cozz's Auto Body & Serv March 2014 - August 2014
Sands Regency Hotel Casino May 2013 - November 2013
Centeral Refrigerated July 2012 - March 2013
HMS Host January 2011 - July 2012
Nordstrom Inc February 2010 - February 2011
Terribles Sands Regency September 2007 - April 2009
Executive Inn June 2006 - November 2007
Executive Inn June 2003 - June 2006
Club Cal Neva February 2001 - June 2003
Skills
MS Office Suite, Computer Hardware, Customer Service, Management, Security, Logistics, Accounting, Policy, Auditing, Hotels, Software Documentation, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Administration, Inventory Management, Customer Satisfaction
Education
Wood Creek High School 1994 — 1997
Diploma
Ashford University
Bachelors, Criminal Justice and Corrections
6 Pack Fitness May 2015 - Present
AAA Northern California, Nevada & Utah May 2013 - October 2014
Sprint Nextel March 2010 - June 2013
Verizon Wireless 2006 - 2008
Education
California State University-East Bay 2009 — 2013
Bachelor of Science (B.S.) Business Administration
Mission College 2006 — 2009
Business
Newark Memorial
Highschool
PerchBaby 2015 - Present
Ziebell Consulting March 2014 - Present
Meyer Corporation July 2012 - September 2013
Del Monte Foods March 2011 - July 2012
Del Monte Foods October 2010 - March 2011
AAA Northern California, Nevada & Utah May 2007 - May 2010
AAA Northern California, Nevada & Utah March 2007 - August 2008
AAA Northern California, Nevada & Utah July 2004 - March 2007
Clif Bar & Company 2003 - 2004
The Clorox Company 1998 - 2003
Skills
Brand Management, Cross-functional Team..., Integrated Marketing, Customer Insight, Marketing Strategy, Strategy, Business Strategy, Product Innovation, Consumer Products, Marketing Research, Segmentation, P&L Management, Digital Marketing, Positioning, Shopper Marketing, Marketing, Brand Architecture, E-commerce, Relationship Marketing, Partnerships, Product Management, Project Portfolio..., Social Media, Marketing Management, Market Planning, Leadership, Lead Generation, Advertising, Program Management, Market Research, Strategic Planning, Competitive Analysis, Business Planning, FMCG, Product Development, Management, Product Marketing
Education
Harvard Business School
MBA, General Management, Strategy
University of Chicago
MA, Public Policy
UC Berkeley
BA, Sociology
AAA Northern California, Nevada & Utah May 2015 - Present
Independant May 2014 - Present
ING Financial Partners 2003 - 2012
AIG June 2001 - October 2003
Bank of America 1991 - 1998
Bank of America 1991 - 1998
Skills
Insurance, Property & Casualty..., Life Insurance, Comprehensive knowledge..., Retirement Planning, 401k, Mutual Funds, Financial Planning, Excellent Sales,..., Customer Service, Fixed Annuities, Sales, Investments, Develop productive..., Schedule one-on-one and..., Provide financial..., Complete account..., Builds relationships..., Applies knowledge of..., Asset Allocation, Retirement Savings, Saving for Education, Strategic Planning, Finra Licensed 6 and 63, Sales Process, Sales Management, Variable Annuities, Fixed Assets, Fixed Asset Management, IRAs, Roth IRA, 401k Rollovers, 403 b, 457 Plans, State of Nevada..., Investment Strategies, Qualified Retirement..., Manages own time, Time Management, Enrollments, Rollovers, Organizational Structure, Retirement, Finance
Education
Evergreen Valley College 1991 — 1993
General Studies
AAA Northern California, Nevada & Utah August 2012 - Present
Confidential Services Inc July 2008 - July 2011
Dollar General June 2008 - July 2009
Pite Duncan, LLP October 2007 - March 2008
Skills
Typing, Answering Phones, Data Entry, Time Management, Customer Service, Telephone Skills, Sales
Education
Heald College 2011 — 2013
Medical Insurance, Billing and Coding
Grossmont College 1977 — 1980
Certificate, Dental Assisting
EXPRESS November 2011 - Present
Sbe January 2015 - August 2015
AAA Northern California, Nevada & Utah February 2014 - September 2014
Starbucks August 2009 - October 2010
Skills
Customer Service, Retail, Sales, Microsoft Office, Microsoft Word, Inventory Management, Time Management, Merchandising, Visual Merchandising, Microsoft Excel, Retail Sales, Teamwork, Inventory Control, Customer Satisfaction, Fashion, PowerPoint, Social Networking, Social Media, Cashiering, Store Operations, Data Entry, Styling, Strategic Planning, Event Planning, Leadership, Trend Analysis, Driving Results, Outlook, Communication, Marketing, Customer Experience
Education
College of Southern Nevada 2008 — 2010
Rancho High School 2004 — 2008
Student Pilot Permit, Aviation
AAA Northern California, Nevada & Utah March 2015 - Present
The Home Depot April 2012 - March 2015
Tradehome Shoes August 2011 - June 2012
Teleperformance, USA April 2009 - April 2012
Skills
Call Centers, Team Management, Leadership Development, Leadership, Customer Service, Call Center Development, Reporting & Analysis, Cross-functional Team..., Business Development, Increased Profitability, Account Management, Marketing Communications, Business Process..., Operational Efficiency, Business Efficiency, Strategic Leadership, Recruiting, Online Communications, Marketing Management, Profit Maximization, Employee Training, Inventory Management, Graphic Design
Education
Vista College 2010 — 2012
Associate of Science (A.S.), Business Administration and Management, General
Northridge High 2002 — 2005
General, Art/Art Studies, General
CASA of Contra Costa County September 2014 - Present
Bay Area German Shepherd Rescue 2014 - Present
German Shepherd Rescue of Sacramento Valley 2014 - 2015
AAA Northern California, Nevada & Utah 2012 - 2012
City and County of San Francisco 2001 - 2006
Skills
Property & Casualty..., New Business Development, Customer Service, Organizational..., Insurance, Marketing, Sales Management, Leadership, Team Building
Education
College of the Redwoods
Criminal Justice/Law Enforcement Administration
Fortuna Union High School
Cognizant Technology Solutions 2011 - Present
IBM Global Business Services 2010 - 2011
NexCare Urgent Care Inc. 2009 - 2010
AccelerateMD 2009 - 2010
AAA Northern California, Nevada & Utah 2008 - 2009
Nationwide Financial 2006 - 2008
Citihub 2004 - 2006
Diageo 2002 - 2004
Elan Pharmaceuticals 2001 - 2002
ING 1998 - 2001
Skills
IT Strategy, Change Management, Business Analysis, Program Management, Project Portfolio..., Project Management, Business Process, Integration, Management Consulting, Management, Strategy, Process Improvement, Team Building, CRM, Leadership, Team Leadership, Outsourcing, Vendor Management, Business Transformation, Marketing Strategy, Managed Services, BPO, Balanced Scorecard, Performance Metrics, Operations Management, CIO Advisory Services, Organizational..., Portfolio Management, Enterprise Software, Start-ups, PMO, Executive Management, Governance, IT Service Management, ERP, Consulting, Business Strategy, Requirements Analysis
Education
Project Management Professional (PMP) 1998 — 1999
PMP, PMP
The University of Texas at San Antonio 1994 — 1996
MS, Management and Computer Science
Denison University 1983 — 1987
BA, Business and Economics
NYMA 1979 — 1983
Sutter Solano Medical Center November 2012 - Present
Contra Costa Regional medical center June 2012 - Present
Per Diem Staffing inc. January 2012 - June 2012
Windsor Rosewood Care Center March 2012 - May 2012
AAA Northern California, Nevada & Utah August 2010 - February 2012
Thrive Support Services August 2010 - July 2011
Skills
Home Care, Respiratory Therapy, Respiratory Care, Respiration, Healthcare, Hospitals, BLS, CPR Certified, Patient Safety, Sales, Patient Education, ACLS, PALS, NRP, Homecare, Direct Patient Care, Quality Patient Care, Quality Control
Education
Diablo Valley College 2013 — 2016
Associate of Science (A.S.), Business Administration and Management, General
Carrington College California-Pleasant Hill 2009 — 2011
Associate of Science (A.S.), Respiratory Care Therapy/Therapist
David Mann Consulting October 2001 - Present
Topcon Positioning Systems June 2014 - July 2015
AAA Northern California, Nevada & Utah April 2013 - June 2014
Gilead Sciences April 2012 - April 2013
Symantec August 2010 - April 2012
Yahoo! January 2010 - August 2010
24 Hour Fitness April 2006 - December 2008
Peet's Coffee & Tea August 2004 - April 2006
UC Berkeley March 2002 - July 2004
Chiron Corporation April 2000 - October 2001
Skills
Human Resources, Internal Communications, Employee Engagement, Change Management, Onboarding, Organizational..., Executive Coaching, Strategy, Talent Management, Leadership, Training, Employee Training, Strategic Communications, Program Management, Cross-functional Team..., Management, Leadership Development, Team Building, Communication Training, Succession Planning, Corporate Communications, Social Media, Strategic Planning, Coaching, Organizational..., Team Management, Employer Branding, Instructional Design, Performance Management, Culture Change, Workshop Facilitation, Event Management, Awesomeness, General Awesomeness, Consulting
Education
California State University-East Bay 1999 — 2000
MS, Education
California State University-East Bay
BA, Sociology
AAA Northern California, Nevada & Utah December 2014 - Present
Sarhan Insurance Agency, Nationwide Insurance January 2014 - October 2014
State Farm Insurance July 2012 - December 2013
Oasis Detox Center 2011 - 2012
Southstate Insurance August 2003 - December 2011
State Farm Insurance January 1999 - July 2003
Skills
Property & Casualty..., General Insurance, Insurance, Liability, Life Insurance, Underwriting, Claim, Professional Liability, Umbrella Insurance, Commercial Insurance, Health Insurance, Casualty Insurance, Term Life Insurance, Workers Compensation, Homeowners, Legal Liability
Education
Florida Gulf Coast University 2007 — 2009
Masters of Science, Criminal Forensic Studies
Arizona State University
BS, Interdisciplinary Studies
CSAA Insurance Group, a AAA Insurer August 2014 - Present
Community Safety Foundation, funded by CSAA Insurance Group June 2012 - Present
CSAA Insurance Group August 2005 - August 2014
AAA Northern California, Nevada & Utah February 2005 - August 2005
AAA Northern California, Nevada & Utah February 2004 - February 2005
AAA Northern California, Nevada & Utah September 2002 - July 2003
Sonoma State University January 2000 - December 2001
Skills
Community Outreach, Non-profits, Fundraising, Leadership, Public Speaking, Event Planning, Event Management, Editing, Grants, Training, Nonprofits, Strategic Planning, Community Development, Public Relations, Program Management, Management, Administrative..., Workshop Facilitation, Time Management, Human Resources, Research, Customer Service, Philanthropy, Program Development, Strategic Communications, Administration, Policy, Organizational..., Leadership Development, Newsletters, Marketing Communications, Team Building, Strategy
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (M.B.A.), All elective courses were taken in Organizational Leadership
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (M.B.A.), Executive Certificate, Public & Nonprofit Leadership
Leadership Contra Costa 2011 — 2012
Graduate
California Basic Educational Skills Test (CBEST)
Sonoma State University 1997 — 2002
Bachelor of Arts (B.A.), English (Literature & Creative Writing Concentration)
Sonoma State University 1997 — 2002
Bachelor of Arts (B.A.), American MultiCultural Studies
St. Patrick - St. Vincent High School, Vallejo, CA 1994 — 1997
AAA Northern California, Nevada & Utah May 2011 - Present
Union Bank December 2006 - September 2010
Skills
Insurance, Property & Casualty..., General Insurance, Umbrella Insurance, Liability, Casualty, Risk Management, Homeowners, Renters, Motorcycle, Customer Service, Sales, Casualty Insurance, Marketing, Sales Management, Management, Mortgage Lending
Education
California State University-Fresno 2006 — 2009
Bachelor of Arts (B.A.), Fine/Studio Arts, General
Reedley College 2003 — 2006
Associate of Arts (AA), General Studies
Ricoh Americas Corporation June 2015 - Present
AAA Northern California, Nevada & Utah August 2006 - October 2014
American Express January 2003 - June 2006
Rosenbluth International January 2000 - December 2002
Carlson Wagonlit Travel January 1997 - December 2001
Skills
Insurance, Program Management, Business Process..., Process Improvement, Cross-functional Team..., Vendor Management, Strategic Planning, Leadership, Strategy, Team Building, Management, Change Management, Business Analysis, Business Strategy, CRM, Training
Education
Arizona State University 1985 — 1989
Bachelor of Science (BS), Finance, General
AAA Northern California, Nevada & Utah 2010 - Present
Burbank Unified School District August 2008 - June 2009
AAA - Auto Club of Southern California October 2006 - August 2008
Spectrum Athletic Clubs March 2005 - October 2006
Skills
Property & Casualty..., Long-term Customer..., People Skills, Problem Solving, Salesforce.com, Social Media Marketing, Social Networking, Adult Education, Developmental..., Insurance, Small Business, Public Speaking, Homeowners, Sales Management, Commercial Insurance, Claim, Underwriting, Property, Selling, Life Insurance, Disability Insurance, Term Life Insurance, Professional Liability, Casualty, Legal Liability, Liability, Leadership, Health Insurance, Umbrella Insurance, Fixed Annuities, Commercial Lines, General Insurance, Brokers, Long-term Care, Whole Life, Employee Benefits, Agents, Insurance Brokerage, Sales, Casualty Insurance
Education
California State University-Northridge 2001 — 2006
B.A., Liberal Studies
Cathedral City High School 1998 — 2001
diploma
AAA Northern California, Nevada & Utah August 2013 - Present
Stokes Fresh Food Market December 2008 - July 2013
American Express Travel Services August 1994 - July 2007
Skills
Travel Management, Travel Planning, Tourism, Leisure Travel, Hospitality, Business Travel, Adventure Travel, Vacation, Event Management, Tour Operators, Sabre, Leisure, Online Travel, Hotel Booking, Event Planning, Management, Account Management, Customer Satisfaction, Hotels, Marketing Strategy, Negotiation, Customer Service...
Education
University of Utah 1987 — 1994
Working toward degree, Elementary Education and Teaching, 3.99
Brigham Young University - Idaho 1985 — 1987
Associate's degree, Education / Consumer Studies
CSAA Insurance Group December 2007 - January 2014
CSAA Insurance Group March 2007 - December 2007
AAA Northern California, Nevada & Utah October 2006 - March 2007
AAA Arizona January 2005 - October 2006
Skills
Virtual Training, Instructor-led Training, Blended Learning, Microsoft Excel, Microsoft Word, PowerPoint, iLinc, Property & Casualty..., E-Learning, Salesforce.com, Learning Management..., Customer Service, Adult Education, Dreamweaver, Training
Education
Arizona State University 2004 — 2006
Bachelor of Arts (BA), Communication Studies
Glendale Community College 2000 — 2003
Associate of Arts (AA), General Studies
AAA Northern California, Nevada & Utah July 2013 - Present
Automobile Club of Southern California September 2007 - June 2013
Indymac Bank August 2005 - September 2007
First Horizon Home Loans March 2005 - August 2005
Union Bank August 2003 - August 2005
Washington Mutual Bank August 2000 - August 2003
Skills
Insurance, Finance, Banking, Call Center, Mortgage Lending, Analysts, Analytics, Sales Operations, Auditing, Sales Compensation, Sales Commissions, Call Centers
Education
Cal State Fullerton 2000 — 2005
Bachelor of Arts (B.A.), Business Administration and Management, General
AAA Northern California, Nevada & Utah July 2010 - Present
East Bay Regional Park District June 2008 - September 2010
Blockbuster November 2008 - July 2010
Cal Poly State University November 2007 - June 2008
AMC Theatres November 2006 - September 2007
Skills
Insurance, Property & Casualty..., Claim, Underwriting, Call Center, Customer Service, Visio, Vendor Management, Computer Hardware, Computers, Computer Maintenance, Computer Network..., Computer Repair, Computer Technology, Salesforce.com, SQL, Microsoft Office, Microsoft Operating..., Mac OS, Adobe Acrobat, Photoshop, AutoCAD, IT Management, IT Solutions, IT Operations, Help Desk Support, Computer Diagnostics
Education
California State University-East Bay 2011 — 2013
Bachelor's Degree, Information Technology Management & Corporate Management
Cal Poly San Luis Obispo 2007 — 2008
Civil Engineering
LinkedIn March 2015 - Present
AAA Northern California, Nevada & Utah May 2013 - March 2015
FuzeBox, Inc. August 2012 - May 2013
Yahoo! September 2011 - August 2012
Spigit June 2009 - September 2011
ResponseLogix October 2008 - June 2009
Skills
CRM, Competitive Analysis, Corporate Communications, Cross-functional Team..., Customer Experience, Direct Marketing, Events Organisation, Internal Communications, Lead Generation, Leadership, Management, Marketing, SaaS
Education
California Polytechnic State University-San Luis Obispo
B.A., Political Science, International Affairs
San Ramon Valley High
AAA Northern California, Nevada & Utah April 2014 - Present
Pixar November 2005 - January 2014
Gap, Inc. February 2001 - November 2005
Northpoint Communications April 2000 - February 2001
PeopleSoft June 1996 - April 2000
Pacific Gas & Electric June 1991 - June 1996
Skills
Integration, PeopleSoft, Business Analysis, Workday, Requirements Analysis, Visual Basic, Unix, Data Analysis, Web Applications, OS X, SQL, Microsoft Excel, Software Development, PeopleTools, Weblogic, Enterprise Software, Databases, Linux, Scripting, Workbrain, Software Installation, ERP Implementations, Tuxedo, IT Project..., Project Management
Education
San Francisco State University 1989 — 1991
MBA, Information Systems
California State University-Sacramento
BS, Business Marketing
AAA MountainWest October 2014 - Present
AAA Northern California, Nevada & Utah July 2013 - June 2014
AAA Northern California, Nevada & Utah April 2013 - June 2013
AAA Northern California, Nevada & Utah 2000 - 2013
Skills
Training, Leadership, Change Management, Coaching, Vendor Management, Cross-functional Team..., Team Building, Management, Organizational..., Program Management, Business Process..., Customer Satisfaction, Salesforce.com, Strategy, CRM, Testing, Analysis, Strategic Planning, Customer Service, Automotive, Negotiation, Operations Management, Process Improvement, Account Management, New Business Development, Team Leadership, Customer Retention, Sales, Sales Management, Business Planning, Project Management, Product Development, Contract Negotiation, Business Analysis
Education
Pepperdine University School of Law 2001 — 2001
Certificate of completion, Strategic Negotiation Skills
San Francisco State University
Small Business Administration/Management & Asian American Studies
City College of San Francisco
Group and Casework Certificate, Social Work
AAA Northern California, Nevada & Utah February 2013 - Present
Ricoh Americas Corporation July 2006 - February 2013
Accountants Plus March 2005 - May 2006
Culver Careers August 1998 - January 2005
Skills
Recruiting, Corporate Recruiting, College Recruiting, Technical Recruiting, Internet Recruiting, Social Recruiting, Financial Recruiting, Executive Sales..., Human Resources, Temporary Staffing, Temporary Placement, Permanent Placement, Permanent Staffing, Recruitment Training, Sales, Benefits Negotiation, Applicant Tracking..., Strategic HR, Strategic Human..., Cold Calling, Onboarding, Screening, Leadership, Employee Benefits, Account Management, Talent Acquisition, Business Development, New Hire Orientations, Management, Employer Branding, Interviews, Hiring, Sourcing, Contract Recruitment, Staffing Services, Executive Search, Employee Relations
Education
California State University-Chico 1994 — 1997
BS, Health Science
Diablo Valley College 1993 — 1994
AAA Northern California, Nevada & Utah August 2015 - Present
Inter-Cal Real Estate January 2013 - August 2015
Cushman & Wakefield Sacramento January 2011 - January 2013
CB Richard Ellis 2007 - 2010
The Palmer Team May 2001 - April 2007
United States District Court, Eastern District of CA 1991 - 2001
Skills
Commercial Real Estate, Tenant, Real Estate, Corporate Real Estate, Contract Negotiation, Lease Administration, Email Marketing, Lease Negotiations, Business Development, Leases, Social Media Marketing, Disposition, Location Intelligence, Negotiation, Property, Real Estate Transactions, Marketing, Brokerage, Property Management, Customer Service, Real Estate Development, Social Media, Shopping Centers, Public Relations, Sales, Tenant Representation
Education
California State University-Sacramento
Berkeley Robbins™, LLC April 2014 - Present
myPutt Golf April 2014 - August 2014
AAA Northern California, Nevada & Utah July 2013 - March 2014
AAA Northern California, Nevada & Utah December 2012 - June 2013
State Farm Insurance January 2008 - November 2012
State Farm Insurance April 2006 - December 2007
State Farm Insurance March 2000 - March 2006
State Farm Insurance October 1998 - February 2000
State Farm Insurance October 1995 - September 1998
State Farm Insurance March 1991 - September 1995
Skills
Sales Management, Leadership, Strategy, Performance Management, Training, Business Planning, Sales, Strategic Planning, Marketing, Small Business, Management, Marketing Strategy, Sales Process, Cross-functional Team..., Business Coaching, New Business Development, Coaching, Financial Services, Strategic Consulting, Public Speaking, Management Consulting, Consulting, Problem Solving, Team Leadership
Education
Washington University in St. Louis 2004 — 2006
MBA, Business Management
Western Michigan University 1986 — 1988
MA, Counselor Education/Counseling Psychology, Magna Cum Laude
Ball State University 1980 — 1984
BS, History/Criminal Justice
AAA Northern California, Nevada & Utah January 2013 - Present
Freelance May 2010 - Present
Gap Inc. November 2010 - July 2012
University of California Press January 2010 - May 2010
Standard Time LA June 2009 - August 2009
Kane Industries Corp June 2008 - August 2008
Skills
Poster Design, Logo Design, Print Design, Branding & Identity, Web Design, email design, Packaging, Posters, Illustration, Graphics, Corporate Branding, Illustrator, Brochures, Dreamweaver
Education
California College of the Arts 2006 — 2010
BFA, Graphic Design
Move, Inc April 2014 - Present
Dixon Communications September 1993 - Present
San Francisco Chronicle June 2009 - Present
PASCO scientific January 2005 - May 2014
AAA Northern California, Nevada & Utah March 2013 - June 2013
iParadigms, LLC September 2008 - June 2009
Ravenswood City School District April 2005 - June 2007
Palm January 2001 - June 2007
Palm Digital Media, Inc. March 2001 - June 2003
Apple Inc. October 1982 - September 1993
Skills
Press Releases, Media Relations, Public Relations, Writing, Corporate Communications, Message Development, Written Communication, Strategic Planning, Speech Writing, Strategic Communications, Content Development, Marketing Communications, Publishing, Fundraising, Marketing, Internal Communications, Digital Media, Leadership, Social Media
Education
California State University-Chico 1974 — 1977
BA, Information & Communications Studies with Journalism focus
Exigen Insurance Solutions May 2012 - February 2013
AAA Club Partners May 2010 - December 2011
AAA Northern California, Nevada & Utah January 2008 - August 2009
AAA Northern California, Nevada & Utah May 2006 - December 2007
American Express July 2002 - December 2005
Gemalto June 2000 - June 2002
Caudwell Group May 1999 - December 1999
Charles Schwab January 1993 - September 1998
Institut Auf Dem Rosenberg June 1991 - December 1992
Skills
Product Management, Cross-functional Team..., Business Development, Pricing, Segmentation, Contract Negotiation, Strategy, Competitive Analysis, Business Strategy, Program Management, Product Development, Management, New Business Development, Marketing, Management Consulting, Business Planning, Marketing Strategy, Market Research, Sales, Telecommunications, P&L Management, Operations Management, Mergers & Acquisitions, Business Analysis, Strategic Planning, CRM, Executive Management, Leadership, Budgets, Analysis, Agile Methodologies, Agile Project Management, Agile Testing, Workday
Education
University of Manchester - Manchester Business School 1998 — 2000
MBA
National University of Ireland, Maynooth 1987 — 1991
BA
Mosley Communications October 1997 - Present
AAA Northern California, Nevada & Utah July 2013 - June 2014
Wells Fargo Bank September 2009 - June 2012
Chevron 2007 - 2008
Greater Bay Bancorp 2005 - 2007
Irwin Home Equity 2005 - 2005
Bank of America May 1994 - October 1997
Skills
Technical Writing, Marketing Communications, Editing, Corporate Communications, Internal Communications, Copywriting, Process Improvement, Management, Leadership, Press Releases, Marketing, Strategy, Newsletters, Copy Editing, Strategic Communications, Web Content Management, Content Management, Public Speaking, Project Management, Advertising, Research, Time Management, Blogging, Social Networking
Education
California State University-Chico 1981 — 1985
BA, Communications, Public Relations and Journalism
AAA Northern California, Nevada & Utah July 2005 - Present
Smythe Volvo/AutoNation 2004 - 2005
Mentor Graphics 1999 - 2004
Skills
Sales Management, Sales, Leadership, Product Management, Management, Product Marketing, Property & Casualty..., Insurance, Salesforce.com, Underwriting, General Insurance, Life Insurance, Customer Retention, Team Building, SaaS, Sales Operations, New Business Development, Account Management, Outlook, Project Management, Cross-functional Team..., Marketing
Education
Golden Gate University
CSAA Insurance Group, a AAA Insurer March 2011 - Present
AAA Insurance 2009 - March 2011
AAA Northern California, Nevada & Utah April 2005 - October 2009
California State Automobile Association (AAA) March 2000 - April 2005
Intelegy Corp. May 1999 - March 2000
Office Depot 1995 - 2000
Skills
Vendor Management, Insurance, Property & Casualty..., Program Management, Management, Project Management, Process Improvement, Business Analysis, Underwriting, Analysis, Strategic Partnerships, Project Planning, PMP, Budgets, Business Process..., Risk Management, Call Centers, Strategy, Business Requirements, Change Management, Outsourcing, Customer Service, Forecasting, Cross-functional Team..., Analytics, Sales, Human Resources, SDLC, CRM, Call Center, Product Development, Requirements Gathering, Market Research, Sales Management, Team Building, Training, Agile Methodologies, Product Management, Leadership, Team Leadership
Education
Diablo Valley College 1974 — 1984
California State University-Hayward
Bachelor of Science, Social Sciences
AAA Northern California, Nevada & Utah March 2012 - July 2014
The San Francisco Marathon May 2011 - September 2011
California State Automobile Association 2006 - September 2008
San Francisco Chronicle January 1997 - January 2004
San Jose Sports Authority January 1996 - January 1997
Westwind Identity Products January 1993 - January 1995
Skills
Integrated Marketing, Sponsorship, Public Relations, Strategic Planning, Community Outreach, Project Management, Fundraising, Marketing, Strategy, Promotions, Event Management, Corporate Social..., Social Media, Management, Advertising, Marketing Strategy, Strategic Partnerships
Education
California State University-Sacramento 1989 — 1993
Bachelor of Arts, Organizational Communication Studies
CSU Chico 1988 — 1989
AAA NCNU September 2014 - Present
AAA Northern California, Nevada & Utah May 2013 - August 2014
Treasury Management Solutions November 2009 - May 2012
Thoratec March 2010 - October 2010
AMD June 2009 - September 2009
Komag April 2000 - February 2008
Komag, Inc. November 1995 - April 2000
Diasonics 1992 - 1995
Diasonics, Inc. 1990 - 1992
Diasonics, Inc. 1987 - 1990
Skills
Treasury, Investments, Risk Management, Finance, Sarbanes-Oxley Act, Portfolio Management, Treasury Management, Cash Management, Banking, Forecasting, Due Diligence, Accounting, Process Improvement, Management, Strategic Planning, Mergers & Acquisitions, Corporate Finance, Mergers, Cash Flow Forecasting, Budgets, Insurance, Financial Risk, Analysis, Credit, Cash Flow, Executive Management, Financial Modeling, Restructuring, Leadership
Education
Arizona State University 1973 — 1974
Business
University of Arizona 1969 — 1972
BSBA, Business Administration
AAA Northern California, Nevada & Utah March 2009 - Present
California State Automobile Association November 1996 - December 2008
Advanced Litho Systems March 1992 - November 1996
Rand McNally/North American Maps October 1985 - February 1992
Ygnacio Valley Shell June 1978 - September 1985
Skills
Cartography, Photoshop, Customer Service, Microsoft Word, Mac, Geography, Program Management, Microsoft Office, Troubleshooting, Adobe Acrobat, Analysis, Graphics, GIS, OS X, InDesign, Management, Training, Budgets, Microsoft Excel, Research, Illustrator, Maps, Time Management, Databases, ArcGIS, Adobe Creative Suite, Project Management
Education
California State University-Northridge
BA, Geography/Cartography
City of Oakland 2015 - Present
The Institute of Internal Auditors Inc. 2006 - Present
The IIA 2012 - 2015
Accretive Solutions January 2014 - December 2014
AAA Northern California, Nevada & Utah May 2012 - December 2013
Core-Mark International 2007 - May 2012
Core-Mark International October 2007 - January 2010
Safeway 2006 - 2007
City & County of San Francisco 2004 - 2006
US Department of Labor 2002 - 2004
Skills
Vendor Management, Internal Controls, Sarbanes-Oxley Act, Auditing, Change Management, Internal Audit, Financial Reporting, Budgets, Enterprise Risk..., Team Management, Leadership, Accounting, Inventory Management, Recruiting, Strategic Planning, Sarbanes-Oxley, Management, Strategy, Analysis, Consolidation, Training, Security, Business Process, Purchasing, Business Process..., Mergers & Acquisitions, Program Management, Business Analysis, Risk Management, Employee Benefits, Management Consulting, Process Improvement, Forecasting, Project Management
Education
Golden Gate University
MBA, Finance
University of Nevada-Reno
Bachelor of Arts, French
AAA Northern California, Nevada & Utah 2006 - December 2009
AAA Northern California, Nevada and Utah 2004 - 2006
California State Automobile Association (AAA) 1998 - 2004
Skills
Product Development, Product Management, Product Marketing, Cross-functional Team..., Management, Sales, Strategic Planning, Marketing Strategy, Training, Marketing, Salesforce.com, Strategy, Strategic Partnerships, E-commerce, Competitive Analysis, Market Research, Business Development
Education
California State University-East Bay 1972 — 1973
Credential, Teaching Credential
University of California, Santa Barbara
AAA Northern California, Nevada & Utah November 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2005 - October 2011
AAA NCNU March 2003 - October 2005
AAA NCNU April 1997 - March 2003
Skills
Project Coordination, Sales Management, Insurance, Marketing Communications, Marketing Strategy, Program Development, Team Leadership, Budgeting, Diversity, Employee Engagement, Contact Center..., Sales Operations, Relationship Management, Budgets, Training, Cross-functional Team..., Leadership, Coaching, Sales, New Business Development, Property & Casualty..., Management, Business Planning, Customer Service, Program Management, Customer Retention, Strategic Planning, Business Strategy, General Insurance, Change Management, Human Resources, Marketing, Sales Process, CRM, Customer Satisfaction, Team Building, Direct Marketing, Strategy, Vendor Management, Lead Generation, Business Analysis, Salesforce.com
Education
Chabot College 1984 — 1986
Associate, Communications
American Institute for CPCU
Insurance Studies
AAA Northern California, Nevada & Utah December 2013 - Present
Cisco Systems December 2011 - November 2013
The PMI Group, Inc September 2006 - December 2011
Sybase May 2005 - September 2006
EMC/ August 1999 - May 2005
Ernst & Young January 1995 - August 1999
Skills
Salesforce.com, SharePoint, Management, Leadership, Training, Human Resources, Project Management, Outlook, Budgets, Project Planning, Team Building, Sales, Mentoring, Business Analysis, Department Budgeting, Reporting & Analysis, Performance Dashboards
Education
Diablo Valley College
Business and General Education
California Casualty Management Company 2007 - Present
CSAA 2003 - 2007
AAA Northern California, Nevada & Utah 2003 - 2007
Education
Georgia State University - J. Mack Robinson College of Business 2001 — 2002
MS, Actuarial Science
University of Wisconsin-Madison - School of Business 1998 — 2001
BBA, Actuarial Science, Economics
California State Automobile Association (AAA) Application ProgrammerCalifornia State Auto Association
AAA Northern California, Nevada & Utah 1987 - Present
Skills
Analytics, Business Requirements, Business Analysis, Requirements Gathering, Access, Visio, SDLC, Insurance, Process Improvement, Requirements Analysis, Vendor Management, Agile Methodologies, Business Process..., Business Intelligence, Data Warehousing
Education
California State University-East Bay 2003 — 2005
AAA Northern California, Nevada & Utah December 2013 - Present
Hausner January 2005 - December 2013
K12, Inc January 2002 - October 2004
NASA Ames Research Center October 2001 - December 2001
Natural Resources Defense Council May 2001 - August 2001
Skills
Business Analysis, Project Management, Cloud Computing, Agile Methodologies, Program Management, IT Management, Business Intelligence, SQL, IT Strategy, Disaster Recovery, Microsoft SQL Server, Active Directory, Virtualization, Security, IT Operations, ITIL, Microsoft Exchange, VPN, SaaS, TCP/IP, Firewalls, Enterprise Software, Switches, Networking, Technical Support
Education
Academy of Art University 1998 — 2000
Master of Fine Arts (MFA)
CSAA Insurance Group April 1981 - Present
AAA--California State Automobile Association 1981 - Present
AAA Northern California, Nevada & Utah 1981 - Present
California State Automobile Association (CSAA) 1981 - Present
AAA Northern California-Nevada-Utah (NCNU) 1981 - Present
AAA NCNU 1981 - June 2012
California State Automobile Association (AAA) 1981 - June 2012
AAA Nevada, Northern California & Utah 1981 - May 2012
CSAA December 2000 - April 2011
Skills
Litigation Management, Privacy Law, Arbitration, Mediation, Insurance, Litigation, Employment Law, Risk Management, Corporate Law, Product Liability, Legal Writing, Commercial Litigation, Claim, Legal Research, Intellectual Property, Liability, Civil Litigation, Legal Liability, Subrogation, Mergers & Acquisitions, Licensing
Education
Villanova Law School 1977 — 1980
Doctor of Law (J.D.), Law
Cornell University 1973 — 1977
Bachelor of Arts (BA), Economics and German Literature
AAA Northern California, Nevada & Utah April 2010 - Present
AAA February 2008 - April 2010
AAA Northern California, Nevada & Utah July 2006 - February 2008
AAA Northern California, Nevada & Utah April 2004 - July 2006
AAA Northern California, Nevada & Utah May 2003 - April 2004
InsPro Agents & Brokers March 2002 - May 2003
AAA Northern California, Nevada & Utah January 2000 - March 2002
Ted Rinker Insurance Agency August 1993 - January 2000
Skills
Property & Casualty...
Education
Heald College-Salinas 1993 — 1995
Associate of Arts and Sciences (A.A.S.), Computer Programming, Specific Applications
Green Dot Corporation September 2013 - Present
Walmart January 2009 - June 2013
AAA Northern California, Nevada & Utah February 2001 - January 2009
College of Southern Nevada January 2007 - May 2008
Apria Healthcare June 1999 - January 2001
United Parcel Service July 1988 - June 1999
United States Air Force February 1984 - February 1988
Skills
Training, Customer Service..., Team Building, Strategic Planning, Leadership Development, Coaching, Process Improvement, Leadership, Insurance, Transportation..., Volunteer Management, Compliance, Logistics Management, Fleet Management, College Teaching, Business Development, Sales Management, Call Center, Claims Management, P&L Responsibility, Project Management, Management, Customer Service, Operations Management, Team Leadership, Performance Management, Sales, Customer Satisfaction, Risk Management, Employee Relations, Budgets, Customer Retention, Business Process..., Recruiting, Human Resources, Change Management, Negotiation, Contract Negotiation, Public Speaking, Data Analysis, Profit, Retail, Time Management, Analysis, Hiring, P&L Management, Entrepreneurship, Software Documentation, Forecasting, Inventory Management
Education
University of Wisconsin-Whitewater 2001 — 2004
MBA, Management
University of Nevada-Las Vegas 1988 — 1991
BS, Business Administration
College of Southern Nevada 1985 — 1988
AGS, General Studies
Radford High School 1978 — 1983
HS Diploma
ISU Stephen B Marvin Insurance Agency July 2015 - Present
AAA Northern California, Nevada & Utah May 2011 - April 2015
Driscoll & Driscoll Insurance Agency August 2005 - May 2011
Skills
Microsoft Office, Management, Customer Service, Microsoft Excel, Microsoft Word, Commercial Insurance, Insurance, Property & Casualty..., General Insurance, Personal Insurance, Salesforce.com, TAM
Education
California State University-San Bernardino 2008 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
California State University-Bakersfield 2007 — 2008
Antelope Valley College 2005 — 2007
Associate of Science (A.S.), Business Administration
Strength and Spirit Fitness March 2014 - Present
Natomas Racquet Club February 2006 - Present
Lyon Real Estate July 2014 - August 2015
AAA Northern California, Nevada & Utah January 2013 - August 2013
AAA NCNU May 2012 - March 2013
Total Intensity Sports September 2010 - August 2012
AAA NCNU May 2009 - May 2012
AAA NCNU March 2001 - May 2009
AAA Northern California, Nevada & Utah August 1991 - March 2001
Skills
Market Planning, Business Planning, Business Strategy, Underwriting, Insurance, Management, Marketing, Coaching, Strategy, Leadership, Business Development, Sales Management, Sales Operations, Training, Business Analysis, Casualty, General Insurance, Customer Retention, Team Building, Sales, Contract Negotiation, Selling, Strategic Planning, Customer Satisfaction, Budgets, Property & Casualty..., Customer Service, New Business Development, Negotiation, CRM, Change Management, Cross-functional Team..., Salesforce.com, Account Management, Process Improvement
Education
CSU Sacramento 1985 — 1990
California State University-Sacramento 1985 — 1990
Business Management
Monte Vista High School 1981 — 1985
Diploma
City College of San Francisco January 2013 - Present
AAA Northern California, Nevada & Utah 2003 - April 2009
AAA Northern California, Nevada & Utah May 2001 - 2003
AAA Northern California, Nevada & Utah June 1996 - February 2001
Resolution Credit Services, Corp. 1986 - December 1994
Fireman's Fund Insurance Company June 1973 - June 1984
Skills
Insurance, Process Improvement, Vendor Management, Customer Service, Management, Training, Cross-functional Team..., Personal Development, Communication, Customer Satisfaction, Program Management, Budgets, Leadership, Sales, Networking, Troubleshooting, Performance Management
Education
City College of San Francisco 2012 — 2013
In training to become an IT Professional Solutions Provider
Holborn College, London, UK
Literature
International House London, Language School
French Language Teacher Education
Sorbonne
Bachelor of Arts (BA), French Studies
AAA Northern California, Nevada & Utah May 1997 - Present
csaa January 1997 - Present
Skills
General Insurance, Business Requirements, Property & Casualty..., Insurance, Business Analysis, Troubleshooting, Process Improvement, Sales
Education
Borough of Manhattan Community College
Liberal Arts and Sciences/Liberal Studies
Fashion Institute of Technology
Business Administration and Management, General
AAA Northern California, Nevada & Utah October 2007 - April 2012
Education
San Jose State University 2004 — 2006
Masters, Travel, Tourism & Hospitality
Delhi University 1996 — 1999
Bachelors, Arts & Humanities
South Delhi Polytechic for Women New Delhi 1996 — 1998
Diploma, Travel & Tourism
Robert Half December 2014 - Present
AAA Northern California, Nevada & Utah December 2012 - September 2013
Bank of America December 2009 - March 2012
Wells Fargo July 1998 - April 2008
First Security Bank Salt Lake City June 1998 - July 1998
Sirote & Permutt, P.C. July 1993 - December 1994
Citicorp/Citibank April 1984 - August 1989
Skills
Legal Research, SAP, Microsoft Office, Microsoft Word, Microsoft Excel, 40 wpm typing, Westlaw, Judgement and process..., Legal Writing, Chapter 13 Bankruptcy, Land Sales, Foreclosures, Collections, A/R collections, Third Party Collections, Customer Service, Call Centers, General Ledger, Auto Dialer- inbound..., Message Queue, Online Marketing, Fraud, Walnut Creek Arts..., 2008 Graduate of Contra...
Education
Alabama State University 1978 — 1982
Political Science and Government
Alabama State University 1978 — 1982
Political Science and Government
AAA Northern California, Nevada & Utah February 2012 - Present
Magical Memories Travel June 2007 - January 2012
UCS September 1999 - June 2005
Skills
Travel Consultant, Disney Destination..., Royal Caribbean..., Expertise in European...
Education
CSU Sacramento 1984 — 1986
San Joaquin Delta College
AAA Northern California, Nevada & Utah January 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange July 2010 - January 2013
Footlocker Inc. January 2007 - March 2011
Skills
General Insurance, Underwriting, Liability, Customer Service, Process Improvement, Legal Liability, Risk Management, Management, Training, Sales, Data Entry, Microsoft Excel, Outlook, Public Speaking, Human Resources
Education
California State University-East Bay 2008 — 2012
Bachelor's degree, Health Sciences, General
California State University-Hayward 2007 — 2012
Bachelor of Science (BSc), Health Sciences (Administration and Management)
AAA Northern California, Nevada & Utah February 2007 - Present
QWEST COMMUNICATIONS CORP October 2002 - January 2007
Skills
Member Experience, Training, Process Improvement, Coaching & Development, Quality Assurance, Leadership
Education
Glendale Community College
Communications
AAA Northern California, Nevada & Utah April 2003 - Present
Education
De Anza College
AAA Northern California, Nevada & Utah January 2013 - Present
AAA 2013 - Present
Fireman's Fund Insurance Company October 2000 - January 2013
Bank of America September 1992 - November 1999
Skills
Negotiation, Real Estate Transactions, Project Management, Construction, Corporate Real Estate, Facilities Management, Real Estate Development, Contract Negotiation, Property, Real Estate, Property Management, Budgets, Relocation, Commercial Real Estate, Leases, Contract Management, Selling, Due Diligence, Asset Management, Brokerage, Investment Properties, Lease Administration, Lease Negotiations
Education
Brigham Young University 1983 — 1986
Masters in Business Administration
University of Utah 1973 — 1976
University of Utah, Sociology
AAA Northern California, Nevada & Utah September 2014 - Present
AAA Northern California, Nevada & Utah July 2013 - August 2014
Shea's Performing Arts Center February 2011 - May 2013
Education
Canisius College 2011 — 2012
Master of Business Administration (M.B.A.), Finance, General
Virginia Polytechnic Institute and State University 2006 — 2010
Bachelor of Arts (B.A.), Public Relations/Image Management
Virginia Polytechnic Institute and State University 2006 — 2010
Bachelor of Science (B.S.), Psychology
AAA Northern California, Nevada & Utah May 2012 - Present
Bankers Life and Casualty Company April 2010 - May 2012
City of Santa Rosa April 1991 - November 1997
Skills
Life Insurance, Insurance, Term Life Insurance, Fixed Annuities, Underwriting, General Insurance, Universal Life, Whole Life, Long Term Care Insurance
Education
University of Phoenix 2008 — 2010
Bachelor's degree, Business Administration and Management, General
Bristol Community College 1981 — 1983
Associate's degree, Fine/Studio Arts, General
AAA Northern California, Nevada & Utah June 2009 - Present
United Airlines February 1977 - November 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
California State University-Long Beach 1972 — 1976
Bachelor's degree, Mathematics with a minor in accounting
University of West Los Angeles
Law
AAA Northern California, Nevada & Utah September 1998 - Present
Education
California State University, Fresno 1992 — 1996
Bachelor of Science (B.S.), Business Administration and Risk Management Insurance, 3.1