Experience
International Paper  August 2010 - Present
Dole Food Company  April 2010 - July 2010
FOX Racing Shox  November 2008 - June 2009
AAA Northern California, Nevada & Utah Insurance Exchange   July 2007 - February 2008
Temple-Inland  August 2006 - March 2007

Skills
Accounts Receivable, Invoicing, Accounting, Accounts Payable, JD Edwards, ADP Payroll, Payroll, Process Scheduler, Visio, Time Management, Fixed Assets, Kiwi, Spreadsheets, SAP, Training, Great Plains Software, Microsoft Office 2007, QuickBooks, Multi Tasking, Financial Statements, PeopleSoft, Titan, JDE Enterprise One, Mobius, Catalyst, CASS, Accounting Applications, Graphing, FileNet, AS400 system, Management, General Ledger, 10 Key, Fast Learner, Exceptionally well..., Witron, Atoms, Microsoft Dynamics GP, Process Improvement, Inventory Management, Purchasing

Education
Gavilan College   2013 — 2015
Associate of Arts (A.A.), Accounting

Heald College   2004 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Accounting

San Benito High   2000 — 2004
Diploma, General Studies

Experience
CSAA Insurance Group  March 2015 - Present
CSAA Insurance Group  August 2013 - February 2015
AAA Northern California, Nevada & Utah Insurance Exchange   March 2013 - July 2013
AAA NCNU Insurance Exchange  March 2012 - March 2013
AAA NCNU Insurance Exchange  September 2010 - March 2012
AAA NCNU Insurance Exchange  October 2009 - September 2010
AAA NCNU Insurance Exchange  June 2009 - September 2009
Government Management Services   February 2009 - May 2009
George Mason University  August 2007 - May 2009

Skills
SAS, Data Warehousing, Business Analytics, PL/SQL, Statistics, .NET, SQL, Ruby, Data Mining, Visio, Data Analysis, Analytics, Underwriting, Property and Casualty..., Project Management, Business Planning, Insurance, Oracle, Microsoft SQL Server, Databases, Business Analysis, Requirements Analysis, SDLC, Requirements Gathering, Analysis

Education
George Mason University   2007 — 2009
Master of Science, Information Systems

Jawaharlal Nehru Technological University   2003 — 2007
Bachelor of Technology, Electronics and Communications Engineering

Experience
Bank of the West  May 2009 - Present
Bank of the West  2001 - 2013
Bank of the West  December 2002 - May 2009
AAA Northern California, Nevada & Utah Insurance Exchange   November 1995 - March 2001

Skills
Loans, Credit, Banking, Credit Analysis, Consumer Lending, Loan Origination, Credit Risk

Education
Diablo Valley College   1994 — 1997
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Experience
Pacific Dental Services  January 2015 - Present
Take Charge America, Inc.   April 2013 - January 2015
AAA Northern California, Nevada & Utah Insurance Exchange   June 2012 - April 2013
University of Phoenix  January 2010 - January 2013
Take Charge America, Inc.   August 2010 - June 2012
Kent State University  August 2008 - December 2009
Tolleson Union High School District  August 2006 - August 2008

Skills
Public Speaking, Non-profits, Teaching, Adult Education, Curriculum Development, Curriculum Design, Leadership Development, Team Building, Staff Development, Classroom Instruction, Event Planning, Program Implementation, Program Development, Program Management, Training Facilitation, Community Outreach, Marketing, Public Engagement, Career Counseling, Management, Workshop Facilitation, Training, Leadership, Nonprofits, Fundraising, Career Development, Classroom, Instructional Design, Education, Higher Education

Education
Kent State University   2008 — 2009
Master's degree, Higher Education/Higher Education Administration

Northern Arizona University
Bachelor's degree, Public Relations, Advertising, and Applied Communication

Experience
PetSmart  March 2015 - Present
Arizona Public Service (APS)   May 2014 - December 2014
Honda Engineering North America, Inc.   January 2014 - April 2014
AAA Northern California, Nevada & Utah Insurance Exchange   March 2012 - December 2013
Deloitte Consulting  October 2011 - March 2012
Bank of America  March 2010 - September 2011
Premier Inc.  April 2007 - February 2010
Premier, Inc.   April 2007 - June 2008
The Vanguard Group  March 2005 - March 2007
The Vanguard Group  August 2000 - March 2007

Skills
Java, SQL Server, Oracle SQL, JUnit, Agile Project Management, J2EE, J2EE Architecture, XML, Spring, Flex, Data Analysis, Data Warehouse..., REST, Ant, Team Building, Team Leadership, NOSQL, Hadoop, SQL, Java Enterprise Edition, Software Development, Hybrid Cloud, Complex Event Processing, Mobile Banking, Security Spring ACL,..., Database – OLTP,..., SOA Service and..., Cloud - Private, Public..., Strategic Technology..., Business Process..., Data Flow & Process..., Collaborative..., Cross-Functional..., Enterprise Architecture..., Contingency & Disaster..., Web Development &..., Test & Behavior Driven..., Integration, Business Intelligence, IT Strategy, SOA, Unix, Databases, Business Process Design, Microsoft SQL Server, NoSQL, Spring Framework, Cloud Computing, SDLC, Enterprise Architecture

Education
University of Maryland University College   2007 — 2008
MBA, Management Information System

University of Maryland University College   2001 — 2005
MS, Management Information System (MIS)

Assam University   1993 — 1997
BE, Electronic and Telecomm

National Institute of Technology Silchar   1993 — 1997
BE, Electronic and Telecomm

Experience
Bank of the West, Business Intelligence Data Management (BIDM) team   December 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   September 2012 - February 2014
Blackhawk Network  February 2011 - September 2012
Wells Fargo  November 2008 - January 2011
Washington Mutual  2007 - 2008
Primitive Logic (PrimitiveLogic)   2006 - 2007
Homecomings Financial LLC  2005 - 2006
Siterra   2004 - 2005
Charles Schwab  January 1994 - October 2001
GE Capital  1994 - 1996

Skills
Business Process..., Cross-functional Team..., Business Analysis, Change Management, Agile Project Management, Vendor Management, Business Intelligence, Program Management, PMO, Integration, SDLC, Project Portfolio..., Product Development, Enterprise Software, Management, SharePoint Designer, SharePoint, Project Management, Strategic Planning, Leadership, Requirements Gathering, Management Consulting, Online Product..., Team Management, Scrum, Budgets, PMP, Process Improvement, CRM, IT Strategy, Software Project..., SaaS, Requirements Analysis, Financial Services, Governance, Visio, Risk Management, Banking, Resource Management, IT Management, Quality Assurance, SAP ERP, Rally, Workday, Jive, MicroStrategy, Agile Specialist, SRM, ALM, CCAR

Education
Stanford University   2013 — 2016
Advance Project Management, Information Technology Project Management

Pepperdine University   1999 — 1999
Process Mapping and Reengineer Bus Processes, Information Technology Project Management

Austin Peay State University   1982 — 1986
Liberal Arts, Liberal Arts and Sciences/Liberal Studies

Experience
Pick n Pull - Schnitzer Steel Industries   July 2014 - Present
Petite Productions   June 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   April 2010 - November 2013
St Matthews Baptist Church  August 2011 - April 2013
AAA ACA & Western United   April 2009 - April 2010
AAA Travel District Office   August 2007 - April 2009
AAA Travel Agency Call Center   April 2005 - August 2007

Skills
Program Management, Account Reconciliation, Sales, Insurance, Accounting, Call Centers, Payments, Spreadsheets, Coaching, Sales Management, Networking, Policy, Customer Service, Access, Time Management, PowerPoint, Underwriting, Team Building, Microsoft Office

Education
Heald College-Hayward   2013 — 2015
Associate of Science (A.S.)

MTI Business College Inc   1996 — 1997
Diploma Certification

San Joaquin Delta College   1995 — 1996
Certification

Experience
TELUS International  August 2012 - Present
APAC Customer Services  November 2011 - August 2012
AAA Northern California, Nevada & Utah Insurance Exchange   April 2005 - May 2011

Skills
Strategic Planning, Customer Satisfaction, Coaching, Team Building, Leadership Development, BPO, Training Needs Analysis, Performance Management, Training, Customer Service, Change Management, Management, Leadership, Employee Training, Customer Experience, Call Centers, Creative Writing, Employee Relations, Training Delivery, Employee Engagement, Customer Retention, Organizational..., Recruiting, Team Leadership, Process Improvement, Team Management, Microsoft Excel, Time Management, Public Speaking, Strategy, Workforce Management, Social Media, Program Management, Project Management, Microsoft Word, PowerPoint, Interviews, Teaching, Onboarding, Communication, Contact Centers, Quality Assurance, Talent Management, Operations Management, Sales, Human Resources, Marketing Strategy, Workshop Facilitation

Education
Hunter College   1998 — 2001
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing, Art History (Triple Major)

Bates College   1994 — 1998
Bachelor of Arts (B.A.), Theater

Experience
American Express  December 2013 - December 2014
Hope 4 Kids International  April 2013 - June 2013
AAA Northern California, Nevada & Utah Insurance Exchange   November 2012 - January 2013
SYNTEL Inc.  May 2009 - November 2012
Carlson Wagonlit Travel  2005 - 2009
TQ3 Travel Solutions  2005 - 2009
Cendant  August 2000 - 2004
Reservation Center   August 1995 - November 2000

Skills
Change Management, Business Analysis, Business Process, Product Development, Integration, Employee Training, Leading Change, Program Management, Requirements Analysis, Organizational Needs..., Team Management, Training & Development, Project Implementation, Organizational Change, Organizational Analysis, Project Management, Product Management, Mockups, Written & Oral..., Leadership, SharePoint, Management, Software Documentation, MS Project, SDLC, Microsoft Project, Vendor Management, Business Process..., Strategy

Education
Colorado Technical University   2010 — 2012
MSM Organizational Change and Leadership, Organizational Change and Leadership

Colorado Technical University   2007 — 2010
Bachelor, Business, Management

International Air and Hospitality Academy   1995 — 1995
ICTA, Airline/Travel Specialist

Experience
Comcast Cable  September 2014 - Present
Comcast Cable  September 2010 - September 2014
Comcast Cable  February 2008 - September 2010
Financial Center Credit Union  March 2007 - February 2008
Fireside Bank  September 2001 - April 2006
AAA Northern California, Nevada & Utah Insurance Exchange   February 1998 - September 2001
AAA Northern California, Nevada & Utah Insurance Exchange   September 1996 - February 1998

Skills
Telecommunications, Call Center, Operations Management, Change Management, Management, Time Management, Leadership, Team Management, Recruiting, Training, Project Management, Customer Experience, Troubleshooting, Servant Leadership, Coaching, Broadband, Cross-functional Team..., Program Management, Customer Retention, Workforce Management, Team Leadership, Process Improvement, Project Planning, Team Building, Customer Service, Call Centers

Education
California State University-Hayward
Bachelor's Degree, Computer Information Systems

Chabot College
Associate's Degree, Computer Information Systems

Experience
Motor Club of America Career Network  December 2012 - Present
UPS  January 2012 - Present
ACN  January 2009 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   February 2011 - July 2011
Interactive Response Technologies, (IRT)   October 2008 - July 2010

Skills
Sales, Security, Customer Service, Direct Sales, Team Building, Marketing, Call Center, Social Networking, Telecommunications, Networking, Customer Satisfaction, Business Planning, Public Speaking, Recruiting

Education
Florida International University

Experience
BACTES Imaging Solutions  August 2013 - Present
RemX Specialty Staffing  July 2013 - December 2013
Roma, Murphy and Horowitz   August 2012 - July 2013
The Zaken Corporation   April 2010 - July 2013
Mechanics Bank  2007 - 2009
All Cobb Bail Bonds   November 2003 - November 2006
AAA Northern California, Nevada & Utah Insurance Exchange   April 2000 - November 2003

Skills
Customer Service, Outlook, Data Entry, Training, Credit, Management, Sales, Call Centers, Customer Satisfaction, Time Management, Account Management, Insurance, Leadership, Process Improvement, Team Building, New Business Development, Access, Operations Management, Analysis, Inventory Management, Coaching, Microsoft Excel, PowerPoint, Accounts Payable, Contract Negotiation, Negotiation, Invoicing, Team Leadership, Teamwork, Microsoft Office, Microsoft Word, CRM, Spreadsheets, Banking, B2B, Accounts Receivable, Risk Management, Lotus Notes, Financial Analysis, Office Administration, Third Party Collections, Judgment Collections, International..., Private Collections, Social Media, New Client Generation, Reports, HIPAA, Release of Information

Education
Kaplan University   2009 — 2011
Associate's degree, Business Administration and Management, General, 3.8

Experience
Ooyala  February 2014 - August 2015
Lucasfilm Animation  June 2010 - June 2013
Public Library of Science  July 2007 - June 2010
Varsity Technologies  January 2007 - June 2007
SLAC National Accelerator Laboratory, Stanford   March 2006 - December 2006
AAA Northern California, Nevada & Utah Insurance Exchange   October 2005 - February 2006
Kaiser Permanente  June 2004 - March 2005
Verizon Wireless  October 2000 - June 2004

Skills
Project Management, MS Project, SharePoint, Visio, Scrum, Program Management, Microsoft Excel, Training, Project Planning, User Experience, Software Project..., Agile Project Management, Wikis, PMO, Change Management, Agile Methodologies, Operations Management, Entertainment Industry, Certified Scrum Product..., Business Process..., Implementation..., Managing Workflow, Wordpress, PowerPoint, Facilitations, Software Development, Relationship Management, Technical Liaison, Issues Managment, Organizational Structure, Return on Investment..., Statistics, Web Applications, Publishing Technology, Budget Monitoring, Project Migration, Issue Identification, Risk Monitoring, Workflow Diagrams, Quarterly Reporting, Information Technology, Migration Projects, Feedburner, SDLC, Agile & Waterfall..., Google Analytics, Mobile Applications, Metrics, SOW, Infrastructure

Education
Eastern Kentucky University
BBA, Business, Advertising

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   November 2012 - Present
Club Assist  December 2007 - December 2012
AAA NCNU  2005 - 2007
Royal Bank of Scotland  2003 - 2004
JPMorgan Chase  2001 - 2003
Chase Manhattan  2000 - 2001
WestLB  1998 - 2000

Skills
Project Management, Strategic Planning, Business Strategy, PMP, Strategy, Management, Business Development, Budgets, Mergers & Acquisitions, PMO, Process Improvement, Program Management, Vendor Management, Cross-functional Team..., Business Process..., Business Analysis, Product Management, Change Management, Team Leadership, Operations Management, Sales Management, Business Planning, Team Building, Forecasting, Customer Service, Negotiation, Contract Negotiation, Leadership, Analysis, Customer Satisfaction, SaaS, Project Portfolio..., Business Intelligence, Product Development, New Business Development, CRM

Education
London Guildhall University   2004 — 2006
Masters, Visual Arts

UCSD   1992 — 1996
Bachelor of Applied Science (B.A.Sc.), Biochemistry and Molecular Biology

Experience
Self-Employed  June 2006 - Present
Fidelity National Home Warranty  March 2006 - August 2007
Pearson Contracting   March 2002 - December 2006
San Francisco Drydock   March 1999 - February 2002
J. Boragine and Associations Agency   June 1996 - March 1999
AAA Northern California, Nevada & Utah Insurance Exchange   1988 - 1992

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Project, Salesforce, Process Scheduler, Social Media, Public Speaking, Editing, Project Administration, Customer Satisfaction, Team Leadership, Purchasing, Marketing, Leadership, Online Advertising, Team Building, Program Management, Project Management, Strategic Planning

Education
Diablo Valley College
Business Administration and Management, General

Experience
MetLife Auto & Home®   February 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   March 2013 - February 2014
MetLife  July 2011 - August 2012
MetLife Auto & Home  January 2004 - January 2011

Skills
Property & Casualty..., Group Benefit Plans, New Hire Training, Customer Satisfaction, Service Delivery, Sales Presentations, Direct Sales, Claims Management, Proposal Generation, Mentoring New Hires, Teaching English as a..., Proficient in French..., Policy Analysis, Renewal Retention, New Business Generation, Customer Support, Customer Service, Start-ups, Marketing, Sales Process, Customer Retention, Management, Cold Calling, Sales, Employee Benefits, Leadership, Insurance, Life Insurance, Term Life Insurance, Brokers, Underwriting, Disability Insurance, Training, Account Management

Education
Auburn University
B.A., International Trade

University of South Florida
M.A, Applied Linguistics

Experience
Burr Pilger Mayer  June 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   December 2010 - June 2013
The Clorox Company  December 2009 - December 2010
Life Investors Financial Group, Inc.   September 2008 - December 2008

Skills
Financial Reporting, Access, Word, Statistics, Reconciliations, Accruals, Reconciliation, Financial Analysis, Excel, Financial Modeling, Pivot Tables, GAAP, SAP, Essbase, Accounting, Audit, Valuation, Quickbooks, General Ledger, Variance Analysis, Spreadsheets, Account Reconciliation, Internal Controls, PeopleSoft, Balance, Insurance, Fixed Assets, Hyperion, Financial Management, Business Analysis, Forecasting, QuickBooks, Hyperion Enterprise, Auditing, Accounts Receivable, Accounts Payable, Finance, Corporate Finance, Analysis, Consolidation, Strategic Financial..., Management, Sarbanes-Oxley Act, Financial Statements, Financial Accounting, Tax, CPA, US GAAP, Budgets, Income Tax

Education
Golden Gate University   2015 — 2018
Master's degree, Taxation

California State University-East Bay   2006 — 2009
Master, Accounting, Finance, Management

Moscow Law Institute   1995 — 2001
Bachelor of Laws (LL.B.), Business

Experience
Donahue Davies LLP   February 2015 - Present
Dreyer Babich Buccola Wood Campora, LLP  August 2011 - January 2015
Providence Technology Group   June 2011 - August 2011
Coggins Johnston, LLP   November 2008 - January 2011
AAA Northern California, Nevada & Utah Insurance Exchange   March 2008 - September 2008
New York Life  June 2007 - March 2008
AMC Mortgage Services  June 2006 - May 2007
E*TRADE  October 2003 - April 2006
JC Penney  November 1993 - December 2002

Skills
Access, Microsoft Office, Securities, Financial Analysis, Asset Protection, Legal Writing, Customer Service, Westlaw, Civil Litigation, Litigation, Mediation, Torts, Product Liability, Legal Research, Personal Injury, Notary Public, Customer Relations, Critical Thinking, Adaptive, Insurance Planning, Technical Writing, Sales Management, Account Management, Loan Servicing, Team Oriented, Product Support, Data Entry

Education
Lincoln Law School of Sacramento   2010 — 2014
Juris Doctor, Law

California State University-Sacramento   1995 — 2000
BS, Finance

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   2007 - Present
Allstate  January 2005 - June 2007
Travelers  February 2002 - April 2004
United States Marine Corps  August 1993 - August 2001

Skills
MS Project, MS Excel, Microsoft Office, Microsoft Exchange, Microsoft Works, Lotus Notes, Xactimate, Xactanalysis, ISO, Field Work, Negotiation, Customer Satisfaction, Construction Management, Customer Service, Customer Retention, Sales, Strength & Conditioning, Claims Consulting, Insurance, Team Building, Leadership, Management, Training

Education
AAA

Auburn University at Montgomery
NA, Psychology

Vale National
Residential Building Damage Estimating

Arizona State University
Bachelor of Arts (B.A.)

Department of Defense US ARMY Schools Overseas

Selma High School
Advanced High School Diploma

Experience
First Student  March 2004 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   June 2000 - May 2003

Skills
Travel, History, Languages

Education
City Colleges of Chicago-Harry S Truman College
Computer Programming, Specific Applications

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   August 2012 - Present
Sprint Nextel  September 2011 - May 2012
American Gaming Systems  July 2009 - May 2012
USA 800  2003 - 2005
Faultless Linen  1998 - 2002

Skills
Data Entry, Customer Service, Casino, Game Development, System Administration, Call Center, Team Building, Management, Gaming Industry, Online Gaming

Education
University of Missouri-Kansas City School of Law   2002 — 2006
BS, Legal Studies/Forensic Psychology

Longview Community College   1999 — 2002
N/A, Sociology, Criminology, General studies

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   August 2012 - Present
Travel  March 2009 - August 2012

Skills
Customer Service, Microsoft Excel, Microsoft Office, Teamwork, PowerPoint, Microsoft Word, Data Analysis, Research

Education
University of Phoenix-Las Vegas Campus   2009 — 2010
Master of Business Administration (MBA), Business Administration and Management, General

Indiana University-Purdue University at Indianapolis   2001 — 2004
Bachelor of Science (BS), Marketing

Experience
Kaiser Permanente  December 2014 - Present
Contra Costa County  June 2013 - March 2014
Experience Unlimited  June 2012 - June 2013
LDS Employment Resource Services  June 2009 - July 2012
AAA Northern California, Nevada & Utah Insurance Exchange   June 2007 - April 2009
Citibank  November 1988 - June 2007

Skills
Call Center, Training, Team Building, Leadership, Leadership Development, Project Management, Coaching, Public Speaking, Strategic Planning, Training Delivery, Microsoft Office, Operations Management, Staff Development, Sales Management, Team Leadership, Team Management, Department Budgeting, Financial Analysis, Analyze Information, Standard Setting, Performance Management, Key Performance..., Performance Appraisal, Employee Recognition, Behavioral Interviewing, Collaboration, Customer Service, Change Management, Time Management, Business Acumen, MBA, Employee Surveys, Teamwork, Confidential Documents, PeopleSoft, Timesheet, Risk Assessment, Internal Controls, Self Assessment, Internal Audit, Conflict Resolution, Performance Improvement, Oral & Written..., Internal Customers, Employee Benefits, Career Path Planning, Employee Loyalty, Process Management, Process Improvement, Call Centers

Education
California State University - East Bay   2012 — 2012
Certificate, Project Management

Webster University
MBA

University of Nevada, Las Vegas
BA, Social Work

College of Southern Nevada
AA, Philosophy

Experience
Pacific Gas and Electric Company  March 2013 - Present
Saama Technologies  October 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   2012 - 2012
Polycom  2011 - 2012
Cisco  2011 - 2011
Adoresoft Inc.   2009 - 2010

Skills
Business Objects, Business Intelligence, Dashboard, Crystal Reports, Business Analysis, SQL, Oracle, Data Warehousing, Informatica, PL/SQL, Dollar Universe, SDLC, Web Intelligence, Webi, Databases

Education
Capella University   2010 — 2012
Master of Science, Information Technology focusing on Project Management

Northern Illinois University   2001 — 2005
Bachelor of Science, Management Information System

Dhanmondi Tutorial

Experience
PICS Auditing, LLC  September 2014 - Present
Tower Group Companies  July 2011 - February 2014
AAA Northern California, Nevada & Utah Insurance Exchange   September 2007 - November 2009

Skills
Underwriting, Insurance, Commercial Insurance, Workers Compensation

Education
Southern States University   2012 — 2014
Bachelor of Business Administration (BBA), Business Administration

Orange Coast College   2008 — 2010
Associate of Arts (AA), International Business

Experience
Rocket Science Consulting  December 2014 - Present
Turnkey Event Labor   April 2012 - Present
MicroMenders  January 2013 - December 2014
Alain Pinel Realtors  June 2006 - June 2009
AAA Northern California, Nevada & Utah Insurance Exchange   March 2003 - June 2006

Skills
Communication Skills, Creative Problem Solving, Audio Engineering, Apple OS, Microsoft Office, iOS, Restaurant Management, Windows Server, Hardware, Printers, Networking, OS X, Help Desk Support, Security, Technical Support, Laptops, Customer Service, Problem Solving

Education
California Recording Institute   1994 — 1995
Certificate, Audio Engineering

De Anza College   1992 — 1994
Associate of Arts (AA), Music

Experience
Rodan + Fields Dermatologists  February 2013 - September 2014
Alameda County  June 2010 - October 2011
Cintas  October 2007 - May 2010
AAA Northern California, Nevada & Utah Insurance Exchange   July 2003 - May 2005

Skills
Government, Policy, Community Outreach, Public Policy, Policy Analysis, Public Administration, Local Government, Nonprofits, Research, Program Development, Public Speaking, Grant Writing, Microsoft Office, Program Evaluation, Event Planning, Customer Service, Fundraising, Public Health, Outlook

Education
Skyline High School   1994 — 1997
Diploma, High School/Secondary Diploma Programs

Grambling State University
89 Semester Units, Elementary Education/Political Science

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   February 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   November 2012 - February 2013
North Bay Trading Company   September 2009 - January 2012
California State Automobile Association  May 2009 - September 2009
AAA NCNU Insurance Exchange  2000 - September 2009

Skills
Leadership, Cross-functional Team..., Performance Management, Call Centers, Human Resources, Strategic Planning, Management, Customer Service, Process Improvement, Vendor Management, Customer Satisfaction, Team Building, Program Management, Coaching, Change Management, Business Analysis, Training, Project Management

Education
Sonoma State University   1976 — 1978
Bachelor of Arts Degree, Criminal Justice

Diablo Valley College
Associate of Arts Degree, Administration of Justice

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   September 1997 - June 2011
AAA NCNU  1997 - 2011

Skills
Community Outreach, Customer Service, Vendor Management, Program Management, Marketing Communications, Team Building, Project Management, Business Transformation, Sales, Training, Cross-functional Team..., Leadership Development, Time Management, Team Leadership, Project Planning, CRM, Event Planning, Call Centers, Customer Satisfaction, Leadership, Analysis, Coaching, Management, Operations Management, Retail, Risk Management, Performance Management, Software Documentation, Needs Analysis, Policy, Marketing, Salesforce.com, Data Analysis, Customer Experience, Workshop Facilitation, Insurance, Strategy, Change Management, Business Process..., Business Analysis, Process Improvement, Project Portfolio..., Strategic Planning, Performance Consulting, Resource Management, Budgets, Visio, PMP, SDLC, PMO

Education
California State University-East Bay
BA Fine Arts, Painting and Drama/ Secondary Teaching Credential

Experience
SkyTouch Technology  April 2015 - Present
BASELAYER  December 2014 - Present
IO  April 2012 - December 2014
Desert Schools Federal Credit Union  July 2011 - April 2012
Wells Fargo  August 2010 - July 2011
Arizona Public Service (APS)   January 2010 - August 2010
AAA Northern California, Nevada & Utah Insurance Exchange   September 2008 - January 2010
InteGreat Solutions   July 2008 - August 2008
PartnersRx   March 2007 - July 2008
ACB  March 2006 - March 2007

Skills
Microsoft SQL Server, Databases, ETL, SQL, Servers, Performance Tuning, SSIS, SSRS, T-SQL, Database Administration, Database Design, DTS, SDLC, SharePoint, Data Warehousing, Visual Basic, Business Intelligence, ASP.NET, VB.NET, .NET, Data Migration, Oracle, Software Documentation, Access, Software Development, Integration, C#, Visual Studio, Web Applications, ASP, Analysis Services, Business Analysis, Relational Databases, HTML, Testing, Stored Procedures, Visio, Troubleshooting, Data Modeling, Programming, Architectures, Security, IIS, Requirements Analysis, Agile Methodologies, Leadership, Networking, Management, Architecture

Education
Highline College   1999 — 2001
AAS, Information Technology

Experience
Cognizant Technology Solutions  May 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   October 2012 - Present
Mercury Insurance  February 2008 - October 2012
Cognizant Technology Solutions  February 2008 - April 2011
Cognizant Technology Solutions  May 2007 - January 2008
Cognizant Technology Solutions  December 2005 - April 2007
Cognizant Technology Solutions  May 2005 - November 2005

Skills
Agile & Waterfall..., Quality Center, Test Strategy, Test Planning, HP QTP, SQL, Test Management, QTP, RTC, System Integration..., Functional Testing, Regression Testing, Regression Analysis, Test Design, Defect Life Cycle, General Insurance, Health Insurance, Quality Assurance, Requirements Analysis, HP Quality Center

Education
Manonmaniam Sundaranar University   2000 — 2005
M.Sc, Physics

Sarah Tucker College   2000 — 2005
Master of Science (M.Sc.), Physics, First

Experience
Micron Technology  May 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   March 2009 - May 2013
Micron Technology  January 1996 - March 2009
Wells Fargo  1989 - 1996

Skills
Applicant Tracking..., Technical Recruiting, Talent Acquisition, Onboarding, College Recruiting, Sourcing, Recruiting, Talent Management, Internet Recruiting, Employee Relations, Human Resources, Performance Management, Temporary Placement, Benefits Negotiation, Workforce Planning, HRIS, Employee Engagement, Executive Search, Resource Management, SDLC, Organizational..., Contract Recruitment, Interviews, Hiring, Staffing Services, Screening Resumes, PeopleSoft, HR Policies, Screening, Personnel Management, Taleo, Succession Planning, Management, Training, Leadership, Process Improvement, Team Building, Strategy

Education
Boise State University

Boise State University
Business/Corporate Communications

Experience
Blue Cross Blue Shield of Arizona  August 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   August 2007 - May 2013
American Express - Global Procurement   April 2006 - July 2007
American Express - Global Product Development   May 2004 - April 2006
American Express Business Travel  July 1999 - May 2004
American Express Business Travel  July 1991 - July 1999

Skills
Vendor Management, Process Improvement, Six Sigma, Business Intelligence, Project Management, Management, Performance Management, ITIL, Strategic Planning, Team Building, Project Planning, Leadership, Business Process..., SDLC, Business Analysis, Change Management, Program Management, Business Transformation, Call Center, Cross-functional Team..., PMO, IT Strategy, Risk Management, Call Centers, Financial Analysis, Software Project..., Business Strategy, Team Leadership, Team Management, Visio, Business Process, Requirements Gathering, Strategy, CRM, Governance, Project Portfolio..., Analysis, IT Management, Analytics, Outsourcing, Consulting, PMP, Resource Management, Requirements Analysis, Integration, IT Service Management, Software Documentation, SharePoint, Enterprise Architecture, Business Requirements

Education
County College of Morris   1981 — 1982
Liberal Arts and Sciences, General Studies and Humanities

Kean University   1980 — 1981
Liberal Arts; Early Childhood Education

Experience
Cognizant Technology Solutions  2010 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   2012 - 2012
Cognizant Technology Solutions  June 2009 - December 2011
Travelers  2007 - 2008
Acxiom  2006 - 2007
Kanbay  2005 - 2006
Decision One Mortgage  2002 - 2005

Skills
Business Intelligence, SDLC, Data Warehousing, Business Intelligence..., Software Project..., Agile Methodologies, Requirements Analysis, PL/SQL, Business Analysis, Solution Architecture, Requirements Gathering, Oracle, Data Modeling, Informatica, Enterprise Architecture, Data Migration, Data Integration, Data Quality, Talend Open Studio, Neo4j

Education
Kendriya Vidyalaya   1984 — 1996
High School

Experience
Farmers Insurance  February 2015 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   October 2012 - 2014
Hello Las Vegas!  April 2011 - June 2012
Tropicana Las Vegas Inc  June 2009 - June 2010
Harrah's Entertainment  2006 - 2009

Skills
Hospitality, Hotels, Hospitality Industry, Event Management, Tourism, Banquets, Front Office, Customer Service, Trade Shows, Employee Training, Hospitality Management, Resorts, Hotel Management, Training, Event Planning, Revenue Analysis, Teamwork, Management, Microsoft Office, Coaching, Entertainment, Team Building, Casino

Education
Kaplan University   2008 — 2011
BA in Business Administration, Human Resources

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   RetiredSelf-employedMarch 1969 - November 2000

Skills
Nonprofits, Strategic Planning, Research, Community Outreach, Fundraising, Teaching, Program Management, Customer Service, Volunteer Management, Policy, Microsoft Excel, Team Building, Government, Event Planning, Program Development

Education
San Diego HIgh School   1964 — 1966

Laney College

Experience
Pandora  October 2014 - Present
Chevron  October 2013 - October 2014
University of California  October 2012 - September 2013
AAA NCNU  September 2010 - September 2012
AAA Northern California, Nevada & Utah Insurance Exchange   March 2008 - September 2012
AAA Northern California, Nevada & Utah Insurance Exchange   November 2006 - March 2008
AAA Northern California, Nevada & Utah Insurance Exchange   November 2005 - November 2006
AAA Northern   June 2005 - November 2005

Skills
Visio, Process Improvement, Business Analysis, Business Relationship..., Vendor Management, Insurance, Business Requirements, Business Process..., Business Process, Program Management, Change Management, PeopleSoft, Performance Management, Project Management, Workshop Facilitation, Call Center, Salesforce.com, SharePoint, Employee Benefits, Coaching, Training, Workday, Human Resources, Software Documentation, Strategy, Leadership, Customer Service, CRM, Team Building, Project Planning, MS Project, Analysis, Business Intelligence, Management, Call Centers, Microsoft Project

Education
St. Mary's College of California   2000 — 2004
B.A. Degree, Communication

Acumen LearningInstitute
General Business Acumen

California State University-Hayward
Professional Certificate, HR Management

ESI International
Certificate, Process Modeling Management

Villanova University
Six Sigma Green Belt, Business Process Design

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   November 2012 - Present
Comcast Cable  December 2006 - August 2012
Otis Spunkmeyer  December 2004 - July 2006
Exel  2000 - 2004
Sony  June 1998 - February 2000
Santa Clara Marriott Hotel   January 1996 - May 1998
Apple One  July 1989 - February 1993

Skills
Outlook, Customer Service, Office Management, Process Scheduler, Microsoft Excel, Lotus Notes, Spreadsheets, Microsoft Office, Inventory Management, Data Entry, Office Administration, PowerPoint, Microsoft Word, Invoicing, Access, Expense Reports, Expenses, Budgets, Human Resources, Event Management, Event Planning, Executive Office..., High Level Of..., Catering, Trade Shows, Administrative..., Executive Administrative, Heavy Calendaring, Meeting Planning, Executive..., Executive Level..., C-Level Executive..., C-level support, Meeting Scheduling, Handle Confidential..., Organized Multi-tasker, Highly detail oriented, Training, Time Management, Customer Satisfaction

Education
Management College San Francisco   1995 — 1996
Certificate, Hotel, Motel, and Restaurant Management

Diablo Valley College   1992 — 1994

Experience
ProjectStrategies   2001 - Present
Nationwide Insurance  April 2015 - Present
OneNeck IT Solutions  May 2013 - April 2015
American Express  February 2013 - April 2013
PayPal EBay  March 2011 - February 2013
AAA Northern California, Nevada & Utah Insurance Exchange   August 2006 - March 2011
IBM Global Services  October 2002 - July 2006
Alliance Consulting  2000 - 2002
MicroAge  1998 - 2000

Skills
Business Process..., Change Management, Project Planning, Agile Methodologies, Disaster Recovery, Logistics, Information Security..., Project Management, Program Management, Vendor Management, Project Delivery, Project Portfolio..., Key Performance..., Problem Solving, Distribution Center..., Call Center Development, IT Management, Management, Business Process, MS Project, Integration, Call Centers, Data Center, Strategy, CRM, Enterprise Software, Security, Solution Architecture, Leadership, Risk Management, Outsourcing, Stakeholder Management, Pre-sales, Microsoft Project

Education
Stanford University   2008 — 2010
SCPM, Advanced Project Management

Grand Canyon University   1997 — 1999
MBA, Strategic Business Policy & Technology

Arizona State University
BS, Political Science & Justice

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   March 2013 - Present
AAA NCNU  June 2011 - Present
Dell Services  August 2010 - June 2011
Phoenix Childrens Hospital  December 2006 - August 2010
City of Mesa  August 2006 - December 2006
Countrywide  December 2005 - August 2006
JDA Software  May 2005 - November 2005
Jacobs Engineering  May 2004 - May 2005
Level 3 Communications  1998 - 2001
PCS Health Systems  1993 - 1998

Skills
Disaster Recovery, Active Directory, Cisco, Cisco Technologies, Data Center, Virtualization, Integration, VMware ESX, Security, Microsoft Exchange, Storage, Operating Systems, Microsoft SQL Server, VMware, Windows Server, ITIL, Infrastructure, High Availability, Networking, Servers, IT Management

Education
Western Governors University   2009 — 2011
Bachelor of Science, Information Technology

DeVry   1991 — 1992
CIS

Grossmont College   1981 — 1983

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   June 2012 - Present
Wells Fargo  June 2011 - April 2012
AAA--California State Automobile Association   September 2006 - June 2011
Wells Fargo  2000 - 2006
Bank of America  1993 - 2000

Skills
Database Marketing, Direct Marketing, Systems Analysis, Data Warehousing, Customer Analysis, Predictive Modeling, Predictive Analytics, Business Intelligence, Analytics, Vendor Management, Database Design, Credit, Access, Process Improvement, Segmentation

Education
City College of San Francisco
AA, Finance/Accounting

Heald College

UC Berkeley - Extention
Systems Analysis

Experience
ASSA ABLOY  August 2010 - Present
Access Hardware Supply   1998 - 2010
AAA Northern California, Nevada & Utah Insurance Exchange   January 1996 - January 1998

Skills
Access Control, Doors, Contract Negotiation, Life Safety, Account Management, Physical Security, Strategic Planning, Negotiation

Education
California State University-Hayward   1994 — 1997
Bachelor of Science (BS), Criminal Justice and Corrections

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   August 2012 - Present
Toyota Financial Services  May 2004 - October 2010
Andersen Consulting / Accenture  1992 - 2004
Andersen Consulting  1992 - 2004
Accenture  1992 - 2004

Skills
Business Process..., Vendor Management, Process Improvement, Program Management, Business Analysis

Education
California Polytechnic State University-San Luis Obispo   1987 — 1992
Bachelor of Science (BS), Industrial Engineering

Experience
AAA Northern California, Nevada & Utah   November 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   October 2005 - October 2011
AAA NCNU  March 2003 - October 2005
AAA NCNU  April 1997 - March 2003

Skills
Project Coordination, Sales Management, Insurance, Marketing Communications, Marketing Strategy, Program Development, Team Leadership, Budgeting, Diversity, Employee Engagement, Contact Center..., Sales Operations, Relationship Management, Budgets, Training, Cross-functional Team..., Leadership, Coaching, Sales, New Business Development, Property & Casualty..., Management, Business Planning, Customer Service, Program Management, Customer Retention, Strategic Planning, Business Strategy, General Insurance, Change Management, Human Resources, Marketing, Sales Process, CRM, Customer Satisfaction, Team Building, Direct Marketing, Strategy, Vendor Management, Lead Generation, Business Analysis, Salesforce.com

Education
Chabot College   1984 — 1986
Associate, Communications

American Institute for CPCU
Insurance Studies

Experience
Neudesic  October 2014 - Present
Golden Gate University  November 2013 - June 2014
IMS Health  September 2013 - November 2013
OptumRx  December 2012 - May 2013
Blue Shield of California  April 2012 - October 2012
RelayHealth  November 2011 - April 2012
University of California, San Francisco  October 2010 - November 2011
University of California, San Francisco  November 2008 - November 2009
AAA Northern California, Nevada & Utah Insurance Exchange   February 2008 - July 2008
Gap Inc.  April 2007 - January 2008

Skills
SDLC, Project Management, Business Process, Agile Methodologies, Process Improvement, MS Project, Visio, SharePoint, Scrum, Strategy, Management, Consulting, Project Planning, PMP, Change Management, Tableau, MS Excel Pivot Tables, Team Foundation Server

Education
American University - Kogod School of Business   2000 — 2001
MBA, Information Technology

Scrum Alliance/Danube Technologies   2009 — 2009
Certified Scrum Master

Project Management Institute   2006 — 2006
PMP, Project Management

American University - Kogod School of Business   1988 — 1992
BSBA, MIS and Intl Business

New Hampton School   1984 — 1988
Business

University of California, Irvine   2014 — 2015
Certificate, Business Process Optimizations

University of California, Irvine   2014 — 2015
Certificate, Data Science

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   February 2008 - Present

Education
John F. Kennedy University   1988 — 1994

Experience
Genentech  December 2014 - Present
Gap  November 2013 - October 2014
Charles Schwab  December 2012 - November 2013
Lawrence Berkeley National Laboratory  July 2012 - October 2012
AAA Northern California, Nevada & Utah Insurance Exchange   June 2011 - December 2011
Wells Fargo  April 2011 - June 2011
AAA Northern California, Nevada & Utah Insurance Exchange   March 2010 - December 2010
MobiTV  March 2007 - August 2009
Sprint  January 2006 - December 2006
Convergys  January 2005 - January 2006

Skills
Project Management, Business Analysis, Tracking, Vendor Management, Program Documentation, Ms Project, Visio, Mobile Devices, Cross-functional Team..., Management, CRM, PMP, Mobile Applications, Quality Assurance, Requirements Analysis, Integration, Program Management, Product Management, Team Facilitation

Education
UC Berkeley   2010 — 2010
Project Management, Project Management

Delhi University   1992 — 1995
Bachelors, Ecomomics

Experience
Wells Fargo  September 2015 - Present
U.S. Bank   October 2014 - August 2015
AAA Northern California, Nevada & Utah Insurance Exchange   July 2013 - September 2014
Wells Fargo  January 2009 - December 2012
Bank of America  May 2006 - December 2008
Countrywide Home Loans  April 2004 - April 2006

Skills
Real Estate, Mortgage Lending, Mortgage Banking, Banking, Loans, FHA, Refinance, Account Management, Underwriting, USDA, Loan Origination, Consumer Lending, VA loans, Credit Analysis, Residential Mortgages, Credit, Commercial Lending, FHA financing, Reverse Mortgages, First Time Home Buyers, Mortgage Underwriting, Real Estate Economics, Investment Properties, FHA Financing, VA Loans

Education
California State University-Hayward - School of Business and Economics   1998 — 2000
BS, Computer Information Systems

Experience
AAAExchange walnut creek   January 2012 - August 2013
AAA Northern California, Nevada & Utah Insurance Exchange   April 2012 - December 2012
Wells Fargo  October 2010 - March 2012
Clear2Pay  November 2009 - October 2010
Indigeny   November 2007 - October 2009
Amgen  January 2004 - October 2007
Toyota Financial Services  June 2002 - November 2003
Pfizer  May 2002 - June 2002
Citibank Escrow Services   June 2001 - April 2002
Lockheed Martin Information Technology  May 1999 - May 2001

Skills
Project Management, Software Project..., Oracle, Quality Assurance, User Acceptance Testing, Business Analysis, XML, Test Cases, Test Automation, RUP, SDLC, Agile Methodologies, ClearQuest, PMP, Unix, Enterprise Software, Management, Oracle SQL Developer, Vendor Management

Education
NIIT National Institute of information Technology   1991 — 1994
Bachelor's degree, Computer science, A+

Delhi University   1991 — 1993
Bachelor of Commerce (B.Com.), Business Administration and Management, General, A+

IETE Engineering school

Experience
Pacific Gas and Electric Company  January 2013 - Present
GeoVera Holdings, Inc.   August 2004 - October 2008
Copart  September 2003 - August 2004
AAA Northern California, Nevada & Utah Insurance Exchange   March 1996 - May 2002
Kemper Insurance Company  March 1987 - May 1994

Skills
Call Centers, Customer Service, Training, Troubleshooting, Insurance, Claim, Underwriting, Access, Management, Outlook

Education
California State University-Sacramento
Criminal Justice

City College of San Francisco
Associate of Science (A.S.), Criminology

Experience
Blue Shield of California  June 2013 - Present
Blue Shield of California  July 2012 - June 2013
Liberty Mutual Insurance  August 2011 - June 2012
Blue Shield of California  July 2010 - August 2011
AAA Northern California, Nevada & Utah Insurance Exchange   October 2007 - December 2009
AAA Northern California, Nevada & Utah Insurance Exchange   October 2003 - October 2007

Skills
Rapid Process..., Sales, Insurance, Call Centers, Property & Casualty..., Process Improvement, Customer Service, Underwriting, Training, Outlook, Team Building, Leadership, Team Leadership, Customer Retention, Insurance Brokerage, Customer Service..., Customer Service...

Education
California State University-Stanislaus   2008 — 2010
Bachelor of Arts, Criminal Justice

Experience
AAA of Northern California, Nevada & Utah   April 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   April 2009 - September 2010
A. Teichert & Son   July 2005 - October 2008
A. Teichert & Son   June 2004 - June 2005
Cigarettes Cheaper  January 1999 - January 2004
Galaxy Theaters  January 1997 - January 2002

Skills
Payroll, PeopleSoft, Employee Benefits, Human Resources, HRIS, Benefits Administration, Workday, Employee Relations, Open Enrollment, ADP Payroll, Interviews, Time Travel, Training, Performance Management, Talent Acquisition, Workforce Planning, Employee Engagement, Leave of Absence, Kronos Timekeeping

Education
California State University, Fresno   1992 — 1997
Bachelor, Communication Sciences and Disorders

California State University-Fresno   1992 — 1997
Bachelor of Arts COMMUNICATIVE, SCIENCES AND DISORDERS

Experience
CSE Insurance Group  2011 - Present
AAA NCNU  2007 - 2010
AAA Northern California, Nevada & Utah Insurance Exchange   2006 - 2007
AAA Northern California, Nevada & Utah Insurance Exchange   2003 - 2006
AAA Northern California, Nevada & Utah Insurance Exchange   2000 - 2003
St. Paul Companies  1997 - 2000

Skills
Product Management, Competitive Analysis, Strategic Planning, Pricing, Operating Budgets, Underwriting, Marketing Strategy, Financial Analysis, Actuarial Science, Product Development, Forecasting, Data Analysis

Education
Illinois State University
Bachelor of Science (B.S.), Mathematics

Experience
E.A. Renfroe & Company, Inc.   September 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   February 2013 - September 2013
AAA NCNU  January 2010 - April 2012

Skills
Property & Casualty..., Property Damage, Claims Management, Commercial Insurance, Subrogation, Xactimate, Liability, Insurance, Commercial Lines, Casualty, Claim, Legal Liability, General Insurance, Property Claims, Claim Investigation, Claims Resolution, Large Loss, Homeowners, Catastrophe, Claims Handling, Liability Analysis, Adjusters, Loss Adjusting, Insurance Adjusting, CPCU, Casualty Claims, Claims Investigations, Professional Liability, Underwriting, Inland Marine, Umbrella Insurance, Employment Practices..., Litigation Management, Adjustments, Workers Compensation, Excess, Life Insurance, Reinsurance, Casualty Insurance

Education
Columbia Southern University   2000 — 2004
Bachelor of Business Administration (B.B.A.), Sports Adimistration

Columbia Southern University
Bachelor of Arts (BA), Sports Administration

Experience
Brandman University - Chapman University System  October 2013 - Present
Brandman University - Chapman University System  October 2012 - October 2013
AAA Northern California, Nevada & Utah Insurance Exchange   January 2011 - December 2011
Cost U Less Insurance  April 2006 - September 2010
US Navy  July 2001 - December 2003

Skills
Microsoft Office, Customer Service, Public Relations, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, Public Speaking, Budgets, Student Financial Aid, Admissions, Human Resources, Sales, Leadership, Training, Higher Education, Leadership Development

Education
Brandman University, Part of the Chapman University System   2010 — 2016
Master's Degree, Human Resources

Brandman University, Part of the Chapman University System   2012 — 2014
Bachelor of Arts (B.A.), Organizational Leadership

American InterContinental University   2009 — 2010
Associate of Arts (A.A.), Business Administration and Management, General

Experience
Nevada General Insurance Company   May 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   August 2010 - Present
AAA NCNU  August 2008 - August 2010
AAA NCNU  August 2005 - August 2008
CSAA (AAA NCNU)   July 1999 - August 2005
Western United Insurance  November 1995 - June 1999
Eastwood Insurance  October 1992 - November 1995

Skills
Underwriting, Insurance, Vendor Management, Business Process, Management, Leadership

Education
Chaffey College   1980 — 1983
AA, Business/Commerce, General

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   April 2012 - Present

Education
California Polytechnic State University-San Luis Obispo   2002 — 2005
Bachelor, Kinesiology

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   March 2013 - Present
AAA NCNU  January 2011 - March 2013
Hambley Allstate Agency   August 2010 - January 2011
AIG - American General Financial Services  September 2006 - June 2010
COUNTRY ® Financial  August 2005 - September 2006

Skills
Underwriting, Insurance, Property & Casualty..., Life Insurance, Disability Insurance, General Insurance, Umbrella Insurance, Casualty, Risk Management, Customer Service, Casualty Insurance, Claim

Education
Frostburg State University   2012 — 2014
Master of Business Administration (M.B.A.)

University of Nevada-Las Vegas   2001 — 2005
BS, Finance

Experience
The Fontis Group   June 2013 - Present
Dispatch Network Solutions   November 2011 - June 2013
Restoration Hardware  August 2011 - February 2012
US Census Bureau  November 2006 - June 2011
Equitas Capital  November 2002 - June 2009
AAA Northern California, Nevada & Utah Insurance Exchange   September 1991 - November 2007

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Outlook, Negotiation, Social Media

Education
California State University-Chico   1980 — 1985
Bachelor of Arts (BA), Economics/Psychology

CSU Chico
Bachelor of Arts (B.A.), Psychology, Economics

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   December 1985 - Present
AAA Mid-Atlantic  October 1995 - August 2010

Education
Drexel University - College of Business and Administration

Experience
AAA NCNU  April 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   November 2009 - Present
AT&T Mobility  October 2004 - July 2009

Education
DeVry University   2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Accounting

University of Phoenix   2003 — 2005
Bachelor's degree, Accounting

Experience
AAA Northern California, Nevada & Utah   January 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange   July 2010 - January 2013
Footlocker Inc.  January 2007 - March 2011

Skills
General Insurance, Underwriting, Liability, Customer Service, Process Improvement, Legal Liability, Risk Management, Management, Training, Sales, Data Entry, Microsoft Excel, Outlook, Public Speaking, Human Resources

Education
California State University-East Bay   2008 — 2012
Bachelor's degree, Health Sciences, General

California State University-Hayward   2007 — 2012
Bachelor of Science (BSc), Health Sciences (Administration and Management)

Experience
Self-employed  Shoretel VOIP System Analyst / Interactive Intelligence System EngineerRobert HalfDecember 2014 - May 2015
Kaiser Permanente  June 2014 - November 2014
AAA Northern California, Nevada & Utah Insurance Exchange   February 2011 - February 2013

Skills
Avaya, Visio, Call Centers, SDLC, Software Documentation, CTI, SDH, Vendor Management, Transmission, Wireless, IP, Management, Telecommunications, IVR, Networking, Business Analysis, Video Conferencing, ACD, 3G, UMTS, LTE, Project Management, GSM

Education
De Anza College   1980 — 1983
Associate of Arts (AA), Music

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   October 2010 - Present

Education
Cal State Fullerton   1997 — 2001
Bachelor of Science (BS), Business Administration, Finance

Experience
AAA Northern California, Nevada & Utah Insurance Exchange   July 2011 - Present
AAA Mid-Atlantic  August 2006 - June 2011
AAA Mid-Atlantic  August 2004 - August 2006
AAA Mid-Atlantic  April 2002 - August 2006
AAA Mid-Atlantic  August 1998 - April 2002

Skills
Software Documentation, Underwtiting, Business Requirements, Project Management, Change Management

Education
Western Governors University   2013 — 2015
Master's degree, MBA

South Jersey School of Business   1992 — 1992
Property & Casualty License 1992

La Salle University   1989 — 1992
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies