AAA Oregon/Idaho
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AAA Oregon/Idaho Employees
REVOLVE June 2015 - Present
GALORE media group January 2015 - April 2015
STARWORKS Group September 2014 - December 2014
The Clothing Coven - Blog April 2014 - October 2014
31 Bits May 2014 - August 2014
Newport Beach Film Festival February 2014 - May 2014
AAA Oregon/Idaho May 2013 - August 2013
AAA Oregon/Idaho May 2012 - December 2012
Skills
French, Online Marketing, Facebook, Microsoft Word, PowerPoint, Public Speaking, Customer Service, Microsoft Office, Editing, Research, Writing, English, Windows, Microsoft Excel, Strategic Planning, Outlook, Negotiation, Twitter, Instagram, Tumblr, Pinterest, HTML
Education
Chapman University 2011 — 2015
Bachelor of Science (B.S.), Business Administration, Marketing Emphasis
Chapman University 2011 — 2015
Bachelor of Arts (B.A.), French Language and Literature
Marion County Oregon July 2011 - March 2014
City of Salem, Oregon August 2006 - July 2011
AAA Oregon/Idaho July 2004 - July 2006
Salazar and Associates February 2002 - August 2004
Kaiser Permanente IT 1990 - 2000
Skills
Team Leadership, Project Management, Process Improvement, Vendor Management, Technology Planning, Business Analysis, Project Planning, Information Technology, Security, IT Management, Change Management, Business Process..., Government, Disaster Recovery, Data Center, Integration, Customer Service, Governance, Strategy, Project Portfolio..., Business Process, Program Management, SDLC, Leadership, Management, Enterprise Architecture, CRM
Education
Linfield College 1989 — 1990
College of Southern Idaho 1978 — 1980
School of Practical Application
Portland State University Foundation February 2013 - Present
United Way of the Columbia-Willamette September 2011 - December 2012
Portland State University, PSU Recycles! January 2010 - September 2011
Portland State University, Alumni Association January 2009 - September 2011
Boys and Girls Club, Portland Metropolitan Area November 2007 - April 2008
AAA Oregon/Idaho December 2005 - January 2008
Skills
Prospect Research, Databases, Volunteer Management, Volunteer Recruiting, Microsoft Excel, Data Mining, Data Analysis, Donor Management, Donor Research, Donor Engagement, Event Management, Event Planning, Customer Service, Employee Engagement, Diversity & Inclusion, Sustainability, Heavy Calendaring, Microsoft Office, Philanthropy, Leadership, Stewardship, Grant Writing, Grants, Fundraising, Non-profit..., Annual Giving, Data Entry, Newsletters
Education
Portland State University 2011 — 2014
M.P.A., Public Administration (Focus: Nonprofit Management)
Portland State University 2005 — 2009
BA, Psychology
AAA Oregon/Idaho July 2015 - Present
Barnes & Noble January 2015 - July 2015
Barnes & Noble July 2014 - December 2014
Barnes & Noble July 2013 - July 2014
Hawthorne Books September 2013 - November 2013
Young Writers Association April 2011 - December 2012
Semester at Sea MV Explorer vessel June 2012 - August 2012
OfficeMax June 2009 - September 2010
Skills
Adobe Illustrator, Adobe InDesign, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, SketchUp, Self-motivated, Organized Multi-tasker, Creative, Easily Adaptable, Detail-Oriented, Outgoing, Committed to..., InDesign, PowerPoint, Illustrator, Creative Writing, Social Networking, Adobe Creative Suite, Layout, Editing, Storytelling, Facebook, Event Planning
Education
University of Oregon 2009 — 2013
Bachelor of Arts (B.A.), English Literature, Creative Writing Minor, Business Administration Minor
Semester at Sea, University of Virginia 2012 — 2012
Summer Voyage 2012, Global Studies, Mediterranean Noir, Development Economics, B-, A, B+
Century High School, Hillsboro, OR 2005 — 2009
Chancellor's High School Diploma, Technology CAM
AAA Oregon/Idaho May 2013 - Present
Village Home Education Resource Center 1995 - 2012
Hotel Nikko San Francisco August 1988 - December 1994
Skills
Customer service both..., I set up and lead field..., I knit and crochet and..., I love to do arts and..., I love to cook for my...
Education
Portland Community College 2011 — 2012
CNA 2, Health Sciences
Mills College 1984 — 1986
Bachelor's degree, French Studies
College of Charleston 1979 — 1981
French Studies and Business
Moss Adams LLP August 2014 - Present
AAA Oregon/Idaho March 2014 - August 2014
AAA Oregon/Idaho July 2013 - March 2014
AAA Oregon/Idaho November 2010 - July 2013
AAA Oregon/Idaho May 2010 - November 2010
Waverley Country Club April 2010 - October 2010
Borders Books June 2009 - October 2009
Ronay Designs May 2009 - September 2009
University of Puget Sound September 2008 - May 2009
University of Puget Sound September 2008 - May 2009
Skills
Proofreading, Customer Service, Event Planning, Microsoft Office, Administration, Travel Planning, Scheduling
Education
University of Puget Sound 2005 — 2009
BA, English, Creative Writing Emphasis
Propeller March 2014 - Present
Accenture March 2013 - February 2014
Waste Management July 2011 - March 2013
Waste Management January 2010 - July 2011
Waste Management June 2008 - January 2010
Waste Management August 2005 - June 2008
AAA Oregon/Idaho August 2000 - August 2005
Skills
Management Consulting, Environmental Services, Waste, Recycling, Waste Management, Solid Waste, Hazardous Waste..., RCRA, Call Centers, Hazardous Materials..., EPA, Process Improvement, Environmental Awareness, Call Center, Customer Satisfaction, Remediation, Environmental Compliance, DOT regulations, Waste Reduction, HAZWOPER, Environmental..., Hazardous Materials, Contact Centers, CRM, Training, Change Management, Analysis, Business Analysis, Performance Management, Salesforce.com, Strategy
Education
Bellevue University 2011 — 2014
Master's degree, Organizational Performance
Portland State University 2004 — 2009
Bachelor’s of Science, Geography; Community Studies
AAA Oregon/Idaho September 2014 - Present
AAA Oregon/Idaho January 2014 - Present
AAA Oregon/Idaho September 2012 - Present
Knowledge Universe August 2010 - July 2012
End of the Trail, LLC October 2006 - August 2010
City of Gresham September 2005 - September 2006
City of Portland June 1997 - September 2005
Skills
Customer Service, Microsoft Excel, Public Speaking, Microsoft Office, Management, Business Analysis, People Skills, Strategic Planning, PowerPoint, Budgets, Coaching, Project Management, Training, Team Building, Leadership
Education
Clackamas Community College
Business and Political Science
Rohde & Schwarz November 2014 - Present
Independent Travel Coordinator July 2013 - Present
AAA Oregon/Idaho December 2009 - July 2013
American Airlines July 1993 - September 2008
Neal Associates December 1987 - December 1992
Skills
Sabre, Airlines, Amadeus, Ticketing, Flights, Tourism, Airports, Travel Planning, Galileo, Travel Management, Commercial Aviation, Aviation, Training, Customer Service, Sales, Account Management, Budgets, Outlook, Event Planning
Education
Portland Community College 1999 — 2001
Registered Nursing, Biological and Biomedical Sciences
Washington State University 1977 — 1978
Business Administration and Management, General
NW Event Rentals November 2014 - Present
AAA Oregon/Idaho June 2014 - Present
Subway September 2007 - August 2013
George Fox University August 2012 - May 2013
Skills
Time Management, Teamwork, Data Entry, Event Planning, Customer Satisfaction, PowerPoint, Customer Service, Microsoft Word, Microsoft Excel, Leadership, Social Networking, Food Service, Cashiering, Inventory Management, Team Leadership, Organization, Hotel Booking, Tour Booking, Booking Disney Vacations, Apollo GDS, Event
Education
George Fox University 2012 — 2014
Bachelor of Arts (B.A.), Management and Global Business
Portland Community College 2010 — 2012
Associate of Arts Oregon Transfer Degree, Business Administration
AAA Oregon/Idaho May 2013 - Present
Winter Hill Farm June 2012 - August 2012
Skills
Customer Service, Facebook, Microsoft Word, Microsoft Office, Public Speaking, PowerPoint, Outlook, English, Windows, Editing, Strategic Planning, HTML, Negotiation, Team Building
Education
Texas Christian University 2012 — 2016
Strategic Communication, Junior
Not listed November 2005 - February 2014
AAA Oregon/Idaho June 2003 - November 2005
AAA Oregon/Idaho June 1998 - June 2003
AAA Oregon/Idaho June 1996 - June 1998
Skills
10 Key, QuickBooks, GAAP, Quick & Eager Learner, Microsoft Office, Customer Service, Data Entry, Administrative Functions, Filing, Parliamentary Procedure, Budgets, ADP Payroll, Accounts Receivable, Accounts Payable
Education
Portland State University 2000 — 2003
Bachelor of Science (BS), Finance, General
Mt. Hood Community College 1996 — 2000
Associate of Arts (AA), Accounting and Finance
Papa Murphy's International January 2014 - Present
AAA Oregon/Idaho November 2010 - Present
Apartments For Rent Magazine January 2001 - January 2010
Garden Showcase Magazine and Bridal Connection Magazine January 1997 - January 2001
Banner Advertising January 1995 - January 1999
Skills
Brochures, Advertising, Posters, Presentation Boards, Deadline Management, Budget Management, Adobe Creative Suite, QuarkXPress, Photography, InDesign, Mac, Photoshop, Microsoft Office, Graphic Design, Illustrator, Word, Photo Editing, Customer Relations, Magazines, Logo Design, Layout, Promotions, Art Direction, Corporate Identity, Graphics, Illustration, Creative Direction, Adobe Acrobat, Newsletters, Print Production, Typography, Brand Development, Logos
Education
University of Idaho 1988 — 1993
Bachelor of Fine Arts, Graphic and Textile Design
Idaho Falls High School 1986 — 1988
University of Oregon September 2011 - Present
WAMC-Northeast Public Radio September 2008 - January 2012
WAMC 2008 - May 2011
NewsRadio 1190 KEX October 2007 - April 2008
Mt. Hood Community College 2006 - 2008
AAA Oregon/Idaho 2001 - 2008
Skills
Politics, Editorial, Editing, Public Speaking, Event Planning, Leadership, Radio Broadcasting, Comedy, Public Relations, Journalism, Blogging, Marketing Communications, Social Media Marketing, Microsoft Office, Social Media, Media Relations, Social Networking, Facebook, Press Releases, Publishing, Creative Writing, Research, Copy Editing, Nonprofits, Radio, Newsletters
Education
University of Oregon 2011 — 2014
Master's Degree, Media Studies
Mt. Hood Community College 2006 — 2008
AAS, Radio Broadcasting
Montclair State University 1998 — 2001
Bachelor of Arts, Political Science
Stay at Home Mom June 2015 - Present
AAA Oregon/Idaho January 2015 - June 2015
AAA Oregon/Idaho June 2014 - December 2014
AAA Oregon/Idaho July 2011 - June 2014
Stumptown Travel June 2007 - July 2011
Travel Oregon November 2009 - March 2011
Ikea April 2008 - November 2009
Starbucks September 2005 - September 2008
Burgerville, The Holland Inc. September 2003 - August 2005
Oregon State University October 2000 - October 2003
Skills
Tourism, Customer Service, Hotels, Travel Planning, Time Management, Training, Sales, Cruises, Leisure Travel, Management, Event Planning, Microsoft Excel, Disney, Flights, Geography, Goal-driven leader, Human Resources, Coaching
Education
Mt. Hood Community College 2009 — 2011
A.A.S., Hospitality & Tourism Management
University of Phoenix 2001 — 2003
Bachelor of Science, Business Management
Oregon State University 2001 — 2002
Portland State University 1995 — 1998
History & English
Compass Airlines January 2015 - Present
ExpressJet Airlines February 2012 - January 2015
SeaPort Airlines June 2011 - November 2011
Hillsboro Aviation, Inc. January 2011 - June 2011
Horizon Air November 2010 - May 2011
AAA Oregon/Idaho May 2010 - September 2010
Hillsboro Aviation May 2007 - January 2009
Skills
CFI, Aviation, Crew Resource Management, Aircraft, Flights, Aircraft Maintenance, Commercial Aviation, Flight Safety, Flight Planning, Charter, Airlines, Piloting, Airports, Flight Training, Aerospace, Civil Aviation, Type Rating, Ground Instructor, Business Aviation, Multi-engine, General Aviation, Aeronautics, Human Factors
Education
Mountain State University 2010 — 2012
Bachelor of Science, Aviation and Organizational Leadership
Airline Transport Professionals 2008 — 2009
FAA: Commercial Pilots License
The University of North Dakota 2007 — 2008
Commercial Aviation, Air Traffic Control
Hillsboro Aviation 2006 — 2008
Oregon Episcopal School 2004 — 2007
High School Diploma
US Bank June 2015 - Present
Stephanie S Alvarez Agency January 2014 - Present
Fred Meyer April 2015 - July 2015
AAA Oregon/Idaho January 2011 - January 2014
HSBC Card Services January 2006 - August 2009
Farmers Insurance August 2004 - February 2006
Dominos Pizza Enterprises March 1998 - March 2001
Skills
Insurance, Customer Service, Property & Casualty..., Life Insurance, Sales, General Insurance, Disability Insurance, Licensed Property &..., Software Documentation, Homeowners, Term Life Insurance, Motorcycle, Licensed Life Insurance..., Umbrella Insurance, Negotiation, Direct Sales, Sales Management, CRM, Customer Retention, Property & Casualty..., Customer Negotiations, Customer Relations, Business Management, Life & Health Insurance..., Fixed Annuities, Casualty, Commercial Insurance, Liability, Underwriting, Casualty Insurance
Education
Heald College 2011 — 2012
AAS, Business Management
Heald College 2009 — 2011
AAS, Criminal Justice
John Marshall High School 1988 — 1992
Diploma, General
Scappoose High School 1990 — 1991
General, 11
AAA Oregon/Idaho October 2011 - Present
Argosy Cruises & Tillicum Village 2004 - 2006
Skills
Customer Service, Sales, Team Building, Marketing, Sales Management, Training, Customer Satisfaction, Account Management, Outlook, Team Leadership
Education
Fort Lewis College 1994 — 1998
Bachelor of Arts (B.A.), Kinesiology and Exercise Science
AAA Oregon/Idaho April 2015 - Present
Design Consultant January 2002 - Present
Insight May 2006 - November 2012
944 Magazine 2005 - 2006
SNK Media 2004 - 2005
Apple 2003 - 2005
Mesa Community College 2004 - 2004
Harley-Davidson of Burlington, NC 2000 - 2003
Skills
Web Design, Graphic Design, Logo Design, User Interface Design, Typography, Branding & Identity, Adobe Creative Suite, Creative Direction, User Experience, Web Development, HTML 5, CSS, EDM, Microsites, Web Content, Print Design, jQuery, JavaScript, Social Media Marketing, Creative Services, CMS, User Experience Design, User Interface, Wireframes, Site Maps, Visual Design, Digital Direct Marketing, Direct Marketing, Large-Scale Content..., CSS3, Adobe Cr, Typesetting, Responsive Design, Marketing Campaigns, Creative Briefs, Scoping & Time..., Brainstorms, Mock-Ups, Logos, Adobe CQ5, Microsoft Office, Design & Development, Blogs, Web Content Management, Branding Ideas, Landing Pages, Digital Media, Email Newsletter Design, Mac OSX, Pre-press Experience
Education
Art Institute of Phoenix 2002 — 2005
Graphic Design
Alamance Community College 2000 — 2002
Digital Communication and Media/Multimedia
AAA Oregon/Idaho 2005 - 2013
Skills
Desktop Publishing, Photoshop, Digital Photography, Customer Service
Education
Marylhurst University 1994 — 1997
Master of Business Administration (MBA), Human Res
Vigor, LLC August 2015 - Present
Amazon March 2015 - June 2015
Macy's October 2014 - December 2014
NAEGELI Deposition and Trial April 2014 - August 2014
Kaiser Permanente November 2012 - December 2013
AAA Oregon/Idaho August 2007 - August 2012
Skills
Microsoft Excel, Microsoft Office, Management, Microsoft Word, Research, PowerPoint, Sales, Leadership, Photoshop, Training, Social Media, English
Education
Portland State University 2009 — 2014
English/Film Studies, Film/Cinema/Video Studies
Brooks Institute of Photography 2006 — 2007
Eastern Oregon University September 2014 - Present
Starbucks February 2011 - March 2014
AAA Oregon/Idaho 2008 - 2010
Jo-Ann Stores, LLC. October 2005 - May 2008
Seaside Coffee Roasting June 2004 - October 2006
Heritage Tours and Travel 1994 - October 2002
Skills
Customer Service, Customer Satisfaction, Strategic Planning, Team Building, Event Planning, Leadership, Time Management, Public Speaking, Team Leadership, Management, Leadership Development, Driving Results, Microsoft Excel, Inventory Management, Inventory Control, Microsoft Office, Microsoft Word, Profit, Store Operations, Store Management, Sales, Retail, Visual Merchandising, Retail Sales, Merchandising, Loss Prevention, New Business Development, Event Management
Education
Eastern Oregon University 2014 — 2015
Accounting and Business/Management, Junior
Clatsop Community College 2014 — 2015
AAOT, Accounting
California State University, Fresno 1991 — 1992
Accounting and Business/Management
Neiman Marcus August 2014 - July 2015
AAA Oregon/Idaho June 2013 - June 2014
H&M May 2011 - July 2013
Gap Inc./Banana Republic July 2010 - May 2011
Orchard Supply Hardware August 2004 - June 2010
Skills
Computer Proficiency, Sales, Sales Management, Loss Prevention, Office Management, Retail, Merchandising, Time Management, Visual Merchandising, Customer Satisfaction, Retail Sales, Inventory Control, Store Management, Customer Service, Management, Process Scheduler, Marketing, Fashion
Education
Portland State University 2010 — 2014
Community Development
Los Angeles Valley College 2008 — 2010
Pre-requisite Studies
Mt. San Antonio College 2004 — 2006
Pre-requisite Studies
AAA Travel June 2013 - Present
AAA Oregon/Idaho November 2012 - June 2013
Holiday Inn Express Hotel & Suites October 2005 - May 2012
Target September 2001 - May 2005
Skills
Customer Service, Data Entry, Microsoft Excel, Payroll, Sales, Training, Human Resources, Invoicing, Front Office, Microsoft Office, Team Building, Telephone Skills, Event Planning, Outlook, Microsoft Word, Management, Public Speaking, Team Leadership, Hotels, Strategic Planning
Education
California State University-Sacramento 2001 — 2006
Bachelor of Arts (B.A.), English Language and Literature/Letters
AAA Oregon/Idaho November 2012 - Present
AAA Oregon/Idaho June 2012 - November 2012
Gymboree January 2012 - June 2012
Forever 21 November 2007 - October 2011
Center for Gender Equity Pacific University August 2009 - August 2011
Skills
Team Leadership, Intercultural..., Conflict Resolution, Public Relations, Community Outreach, Microsoft Office, Research, Social Networking, Event Management, Microsoft Word, Public Speaking, Volunteer Management, Event Planning, Non-profits, International Relations, Microsoft Excel, Social Media, Teamwork, PowerPoint, Customer Service, Leadership, Creativity, Advertising
Education
Pacific University 2007 — 2011
Bachelors of Arts and Science, Sociology and Philosophy Double Major
AAA Oregon/Idaho September 2014 - Present
Coastline Office Solutions May 2010 - July 2014
U.S Cellular October 2008 - March 2010
Pepper Technologies December 2004 - October 2008
U.S Bank December 2003 - November 2004
Skills
Accounting, Accounts Payable, Customer Retention, Customer Service, Human Resources, Invoicing, Outlook, Payroll, Project Management, Public Relations, Public Speaking
Education
Cumberland College 1996 — 1998
History
University of Kentucky 1994 — 1996
Associate's degree, General Studies
WSCO Petroleum Corp. September 2014 - Present
Thompsen & Associates January 2014 - February 2014
Law Offices of Nay & Friedenberg June 2013 - July 2013
Summit Staffing Solutions April 2013 - May 2013
Powell's Books July 2012 - April 2013
Finished BA degree January 2011 - December 2012
AAA Oregon/Idaho April 2010 - January 2011
Pratt & Larson Tile/Ceramics October 2007 - September 2009
Skills
Switchboard Operator, Customer Service, Data Entry, Microsoft Office, Microsoft Word, Outlook, Filing, Mail Sorting, Bulk Mailing, Windows, Research, Accounts Payable, Accounts Receivable, Retail Sales, Inventory, Teaching, Public Speaking, PowerPoint, Microsoft Excel, Academic Libraries, Library, English
Education
University of South Florida 1994 — 2012
Bachelor's Degree, English Language and Literature/Letters
St. Petersburg College 1991 — 1993
Associate's Degree, Honors Interdisciplinary Studies program
Salon Services & Supplies December 2009 - Present
AAA Oregon/Idaho June 2005 - December 2009
Skills
Beauty Industry, Negotiation, Sales, Retail, Advertising, Marketing Strategy, Customer Service, New Business Development, Team Building, Sales Management, Social Media Marketing, Cosmetics, Marketing, Inventory Management
Education
Elmira High School
Lane Community College
YES Curso de Idiomas April 2014 - June 2014
DuocUC March 2013 - December 2013
Software Partners LLC July 2009 - November 2012
St. Pius X Parish September 2010 - February 2011
Arco Iris Spanish Immersion School November 2010 - January 2011
St. Pius X School October 2010 - January 2011
International Business and Economics Club April 2008 - June 2008
ActiveLife Chiropractic November 2005 - September 2007
AAA Oregon/Idaho July 2006 - August 2007
Peter Jacobsen Sports November 2004 - June 2005
Skills
Spanish, Project Management, Business Development, Management, Social Media, ESL, Marketing, Communication, English, Teaching, Social Media Marketing, Strategic Planning, Social Networking, Public Speaking, Salesforce.com, Brazilian Portuguese, Interpersonal Skills, Microsoft Office, PowerPoint
Education
University of Oregon 2006 — 2010
Business Administration, Certificate of Global Management
Universidad de Pablo de Olavide 2009 — 2009
International Business
St. Pius X
Hertz February 2012 - Present
Rhythm and Blooms December 2011 - February 2012
AAA Oregon/Idaho June 2011 - September 2011
Yankee Candle Company October 2010 - April 2011
AAA Oregon/Idaho January 2007 - September 2008
Reynolds School District October 2005 - January 2007
AAA Oregon/Idaho June 2004 - January 2005
AAA Oregon/Idaho July 2002 - August 2003
Education
Portland State University 2009 — 2012
BA, Social Sciences
AAA Oregon/Idaho September 2014 - Present
Heathman Hotel Portland March 2006 - August 2014
Heathman Hotel Portland January 2008 - December 2012
Heathman Hotel Portland March 2006 - January 2008
The Governor Hotel June 1997 - January 2004
Skills
Resorts, Hospitality Management, Lodging, Hotels, Management, Boutique Hotels, Restaurants, Food & Beverage, Travel Management, Kronos Timekeeping, Human Resources, Recruiting, BOLI, Labor Relations, Internal Audit, Training, Budgets, Event Planning, Event Management
Education
Portland State University 1997 — 2004
BSS, Business Administration, 3
AAA Oregon/Idaho April 2013 - Present
MYPARC March 2011 - Present
BZ Enterprises LLC May 2007 - March 2014
HP Enterprise Services May 2009 - September 2012
BZ Enterprises LLC DBA Z Laundromat May 2007 - August 2012
EDS Group December 1990 - May 2009
EDS Group May 1990 - November 1990
EDS Group April 1988 - May 1990
Skills
Customer Satisfaction, Customer Service, Customer Relations, Problem Solving, Team Building, Process Improvement, Microsoft Office, Team Leadership, Automotive, Budgeting, Analysis, Planning, Public Speaking, Troubleshooting, Budgets, Program Management, Management, Vehicles, Project Planning, Sales, Continuous Improvement, Operations Management, Training, Parts
Education
Colorado State University-Pueblo 1986 — 1988
Bachelor of Science (BS), Automotive Management/Minor Business, 3.49
Pikes Peak Community College 1982 — 1983
Associate's degree, Automobile/Automotive Mechanics Technology/Technician, 3.5
Air Academy High 1975 — 1978
Diploma
Stoneway Financial Services November 2011 - Present
Burgus and Associates December 2009 - August 2012
Hillsboro Chamber of Commerce Jobseekers Networking Group December 2009 - October 2011
First Tech Credit Union July 2007 - December 2009
AAA Oregon/Idaho July 2006 - July 2007
American Family Insurance June 2003 - July 2006
Oregon Public Employees Retirement System March 1995 - April 2003
Scott, Tellier & Co., Inc. August 1988 - March 1995
Skills
Insurance, Teaching, Customer Service, Public Speaking, Customer Relations, Problem Solving, Strategic Planning, Event Planning, Microsoft Office, Outlook, Excel, Writing, Research, Word, Team Building
Education
Portland State University 1999 — 2003
Graduate Certificates, Training and Development and Training and Development Management
Arizona State University
Bachelor of Arts, Education/Minor in Mathematics
California National Guard December 2012 - Present
Idaho Department of Correction June 2010 - September 2012
AAA Oregon/Idaho January 2005 - January 2010
AAA Northern California, Nevada & Utah April 2001 - December 2004
U.S. Army October 1995 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Negotiation, Editing, Logistics Management, Military, Contract Negotiation, Organization, Quality Assurance, Training, Underwriting, Direct Sales, Writing, Team Leadership, Teamwork, Team Building, Call Centers, Insurance, Property & Casualty..., Sales Process, Government, CRM
Education
College of Western Idaho 2010 — 2010
Zendesk October 2012 - Present
EndGames Improv January 2011 - Present
Zendesk November 2011 - October 2012
Zendesk March 2011 - November 2011
Rainin Instrument LLC March 2005 - January 2011
AAA Oregon/Idaho April 2004 - December 2004
Skills
Customer Support, Management, Product Management, CSS, JavaScript, HTML, Troubleshooting, Training, In Product Messaging, Microsoft Excel, Team Management, Marketing, User Experience, SaaS, Databases, Leadership, Salesforce.com, Cloud Computing
Education
University of Oregon 1999 — 2003
Bachelor of Arts (B.A.), Political Science
American Family Insurance October 2012 - Present
AAA Oregon/Idaho March 2011 - October 2012
Skills
Property & Casualty..., Life Insurance, Umbrella Insurance, Fixed Annuities, Disability Insurance, General Insurance, Customer Service, Term Life Insurance, Sales, Call Centers, Commercial Insurance, Health Insurance, Outlook, Casualty, Homeowners, Liability, Marketing, Whole Life, Customer Satisfaction
Education
Oregon State University 2006 — 2010
Bachlore of Science, Communications
Artists Repertory Theatre November 2013 - Present
AAA Oregon/Idaho February 2012 - August 2014
Original Practice Shakespeare Festival April 2009 - August 2012
Sprint Nextel September 2011 - February 2012
Lunacy Stageworks June 2011 - September 2011
Willowbrook Arts Camp June 2011 - August 2011
PECI June 2010 - June 2011
Skills
Event Planning, Customer Service, Outlook, Public Speaking, Social Media, Facebook, Marketing, Microsoft Office, Microsoft Word, Social Media Marketing, Microsoft Excel, PowerPoint, Event Management, Sales, Public Relations, Acting, Teaching Acting, Directing, Stage Management, Creative Writing, Proposal Writing, Acoustic Guitar, Organizational..., Research, Report Writing, Order Management, Theatre, Stage
Education
Pacific Lutheran University 2004 — 2008
Bachelor of Fine Arts (B.F.A.), Theatre/Theater
Pacific Lutheran University 2004 — 2008
Bachelor of Arts (B.A.), English Language and Literature, General
LovejoyPettygrove.com March 2013 - Present
AAA Oregon/Idaho November 2012 - Present
Novitas Data (formerly Discover-e Legal) April 2011 - September 2012
Novitas Data (formerly Discover-e Legal) July 2010 - September 2012
Discover-e Legal September 2007 - July 2010
The M.O.S.T. September 2003 - May 2008
Pacific Legal (predecessor to Discover-e Legal) July 2006 - August 2007
Minuteman Press February 2006 - August 2006
Pacific Legal March 2003 - November 2005
Asset Recovery Group 2002 - 2003
Skills
Litigation Support, Microsoft Office, Research, Project Management, Computer Forensics, Team Leadership, Windows, Accounts Receivable, Accounts Payable, QuickBooks, HTML, Databases, Data Entry, CSS3, JavaScript, jQuery, Team Building, Software Documentation, Strategic Planning, Analysis, Outlook, Process Improvement, Customer Service, PowerPoint, Budgets, Management, Adobe Creative Suite, IPRO, Website Development, Microsoft Word, Adobe Acrobat, Training, Access, Document Management, Time Management, CSS
Education
Portland Community College 2000 — 2001
Boise State University 1996 — 1996
All About Business February 2013 - Present
Medford/Jackson County Chamber of Commerce October 2012 - February 2013
AAA Oregon/Idaho May 2011 - September 2012
All About Insurance, Inc September 2006 - May 2011
Jones Agency/Harvest Agency March 2005 - May 2009
The Jones Agency January 2005 - February 2009
State Farm Insurance January 2003 - February 2005
Odyssey Business Services June 2001 - May 2002
DNI/Fluke Manufacturing August 1998 - June 2001
Santa Fe Credit Union November 1994 - August 1998
Skills
American Sign Language, Team Motivator, Quickbooks, Insurance, Small Business, Customer Service, Workers Compensation, Marketing, QuickBooks, Property & Casualty..., Life Insurance, Change Management, Outlook, Access, Term Life Insurance, Event Planning, Integrity, Microsoft Excel, Fixed Annuities, Disability Insurance, Whole Life
Education
Liberty University 2011 — 2013
BA Business Management, Business Management/Life Coaching
University of Phoenix 2010 — 2011
AA, Basic/General
Eldorado High School 1974 — 1978
General, Basic
AAA Oregon/Idaho August 2014 - Present
Kelly Services February 2014 - April 2014
Prometric June 2013 - February 2014
AAA Mid-Atlantic July 2011 - August 2012
AAA Mid-Atlantic April 2010 - July 2011
American Limousines February 2009 - September 2009
Liberty Travel April 2008 - November 2008
USTravel June 2007 - February 2008
United States Air Force April 2003 - December 2006
Skills
Social Media, Sales Process, Social Networking, Customer Relations, Outstanding Customer..., Sales Management, Customer Loyalty, Customer Insight, Social Media Marketing, Customer Service, Brand Loyalty, Call Centers, Creative Writing, Customer Satisfaction, Facebook, Management, Marketing Strategy, Training, Strategic Planning, Sales
Education
University of Maryland College Park 2001 — 2002
Journalism
Carver Center for Arts and Technology 1997 — 2001
AAA Oregon/Idaho May 2012 - Present
A & T Small Claims Service September 2011 - Present
Girl on the Go Notary Service January 2010 - Present
Self Employed 1983 - Present
Diversified Real Property Mgmt. July 2009 - September 2011
NationPoint - Lake Forest December 2005 - May 2008
My13 L.A. 1984 - 2005
Skills
Residential, Mortgage, Sellers, Real Estate, Negotiation, Investment Properties, First Time Home Buyers, Short Sales, Property Management, Production, Condos
Education
Amarillo College
AA, Radio/TV Broadcast
Boeing March 2012 - Present
AAA Washington October 2011 - February 2012
AAA Oregon/Idaho November 2005 - March 2011
AAA Oregon/Idaho November 2004 - November 2005
Lane County Victim Services September 2003 - June 2004
Fred Meyer September 2001 - September 2002
Education
University of Oregon
Bachelor of Arts, Psychology
AAA Oregon/Idaho April 2011 - Present
Skills
Tourism, Customer Service, Cruises, Travel Planning, Sales Management, Sales, Call Center, Account Management, Marketing, Hospitality, Outlook, Microsoft Word
Education
Pacific Travel School Santa Ana Calif 1978 — 1979
Tourism and Travel Services Management
Glendale Community College 1970 — 1971
DHS Oregon - Child Welfare 2014 - Present
CASA of Jackson County September 2013 - 2014
AAA Oregon/Idaho February 2013 - September 2013
AAA Northern California, Nevada & Utah Insurance Exchange May 2000 - June 2012
First American Title May 1984 - March 2000
Skills
Insurance, Property & Casualty..., Umbrella Insurance, General Insurance, Casualty, Liability, Sales
Education
University of Phoenix 2006 — 2010
Bachelor of Science, Criminal Justice
AAA Oregon/Idaho September 2015 - Present
AAA Oregon/Idaho May 2015 - September 2015
AAA Southern New England April 2012 - May 2015
House of Blues Entertainment March 2012 - October 2013
Aegis Protection Group Inc February 2011 - October 2013
Skills
Customer Service, Sales, Customer Satisfaction, Time Management, Data Entry, Research, English, Social Media, Management, Outlook, Microsoft Office, Photography, Security, Microsoft Excel, Strategic Planning
Education
Portland Community College 2009 — 2012
Emergency Medical Technology/Technician (EMT Paramedic)
Lakeridge High School 2004 — 2008
High School Diploma
Community College of Rhode Island
Legal Studies, General
American Heart Association / American Stroke Association 2008 - Present
AAA Oregon/Idaho 2006 - 2008
Umpqua Bank 2005 - 2006
AAA Oregon/Idaho 2002 - 2005
Portland Opera 1999 - 2002
Skills
Marketing Communications, Strategic Public..., Advertising Management, Project Management, Consumer Marketing, Healthcare, Non-profits, Marketing Strategy, Event Planning, Marketing, Nonprofits, Positioning, Fundraising, Strategic Communications, Newsletters, Event Management, Advertising, Social Media, Media Relations
Education
Lewis and Clark College 1995 — 1999
Bachelor of Arts (BA), Communications, German Studies
Kinesis Marketing Firm August 2015 - Present
AAA Oregon/Idaho August 2013 - August 2015
Northwest Energy Efficiency Alliance June 2011 - August 2013
Bonneville Power Administration June 2010 - June 2011
Professional Association of Diving Instructors (PADI) March 2006 - February 2010
Princess Cruises January 2004 - March 2006
TEJON RANCH COMPANY January 2001 - June 2004
Skills
Marketing, Project Management, Budgets, Public Relations, Event Management, PowerPoint, Advertising, Negotiation, Photoshop, Newsletters, Microsoft Excel, Outlook, Adobe Acrobat, Direct Mail, InDesign, Microsoft Word, QuarkXPress, Press Releases, Photography, Mac, Marketing Communications, Management, Business Development, Blogging, Strategy, Leadership, B2B, Sales, Social Media Marketing, Strategic Communications, Strategic Planning, Product Management, Cross-functional Team..., Marketing Strategy, Product Development, Program Management, Online Marketing, Market Research, Social Media
Education
California State University-Bakersfield 2000 — 2004
Bachelor, Business, Marketing
Idaho Central Credit Union February 2014 - August 2015
Idaho Central Credit Union May 2012 - February 2014
Edward Jones June 2011 - May 2012
AAA Oregon/Idaho November 2009 - June 2011
AAA Oregon/Idaho November 2009 - April 2010
The Resort at The Mountain December 2008 - August 2009
Salishan Spa & Golf Resort October 2007 - December 2008
Taylor Real Estate January 2006 - January 2008
CSM 2005 - 2007
Hilton Jantzen Beach/Columbia River Hotels and Red Lion on the River February 2004 - February 2005
Skills
Training & Development, Administration, Budgeting, Customer Relations, Customer Service, Contract Negotiation, Event Planning, Employee Relations, Event Management, Fast Learner, Hospitality, Insurance, Key Account Management, Team Leadership, Microsoft Office, Mentoring, Market Research, Account Management, Marketing Strategy, Negotiation, Contract Negotiations, New Business Development, Outlook, Planning, Public Relations, Sales Management, Teamwork, Team Management, Yield Management, Budgets, Training, Management, Marketing, Project Planning, Employee Training
Education
College of Southern Idaho 2011 — 2013
General Education, Business
College of the Redwoods 1997 — 1998
General Education
Academy of Travel & Tourism 1983 — 1983
Travel Specialist, Travel and Tourism, Travel Specialist
AAA Oregon/Idaho January 2015 - Present
AAA Oregon/Idaho August 2008 - December 2014
AAA Oregon/Idaho December 2007 - July 2008
AAA Oregon/Idaho August 2005 - December 2007
AAA Oregon/Idaho October 1997 - August 2005
Skills
Tourism, Sales Management, Account Management, Team Leadership, Marketing Strategy, Strategic Planning, Customer Service, Marketing, Public Speaking, Event Planning, Insurance, Outlook, Microsoft Excel, Advertising, Social Media, Property & Casualty..., Microsoft Office, Microsoft Word, Marketing Communications, Project Management, Access, Cruises, Training, Sales, Team Building, Operations Management, Inventory Management, Employee Training, Leadership Development, Leadership, New Business Development, Retail, Time Management, Hospitality
Education
Clackamas Community College 2014 — 2016
Business Administration, Management and Operations, Current GPA: 4.0
Portland Community College 1995 — 1997
AAA Oregon/Idaho January 2015 - Present
AAA Oregon/Idaho April 2014 - December 2014
AAA Oregon/Idaho August 2010 - March 2014
AAA Oregon/Idaho September 2008 - August 2010
AAA Oregon/Idaho January 2006 - September 2008
All About Travel November 2003 - December 2005
Skills
Supervisory Skills, Sales Process, Coaching Staff, Travel Management, Travel Planning, Sales Management, Public Speaking, Sales Motivation, Time Management, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Mac OS, Sales, Cruises, Telephone Skills, Tourism, Apollo, Travel Insurance, Training, Galileo, Airline Reservations, Vacation, Travel Agency, Leisure Travel, Car Rental
Education
International Air and Hospitality Academy 2003 — 2003
Airline Travel Specialist
AAA Oregon/Idaho December 2013 - Present
Skills
GAAP, Accounting, Internal Controls, Auditing, Financial Reporting, Assurance, CPA, S Corporations, Financial Accounting, US GAAP, Financial Statements, Corporate Tax, General Ledger
Education
The University of Montana - School of Business Administration 2001 — 2004
BS, Accounting
Allstate The Orthel Agency May 2015 - Present
AAA Oregon/Idaho February 2013 - April 2015
Allstate July 2012 - February 2013
Allstate January 2012 - February 2013
Skills
Property & Casualty..., Casualty, Umbrella Insurance, General Insurance, Renters, Homeowners, Insurance, Sales, Team Building, Customer Service, Casualty Insurance, Health Insurance
Education
Penn Foster 2015 — 2017
Bachelor’s Degree, Business Administration and Management, General, 4.0
Idaho State University
Computer Networking, Cisco
AAA Oregon/Idaho August 2015 - Present
Ben & Jerry's Downtown Boise April 2009 - February 2015
Showplace Furniture 1983 - 2009
Skills
Franchising, Restaurants, Restaurant Management, Small Business, Food Service, Entrepreneurship, Food, Menu Development, Event Planning, Marketing, Catering, Food & Beverage, Team Building, Interior Design, Customer Oriented, Human Resources, Computer Repair, Merchandising, Boy Scouts, Meeting Planning, Logistics Management, Purchasing, Inventory Management, Sales Presentations, Sales & Use Tax, Photos, Social Networking, Marketing Strategy, Social Media Marketing, Leadership, Social Media, Customer Service, Travel Management
Education
DeVry University Phoenix
Electrical and Electronics Engineering
Napa Valley College
Associate of Science (AS), Natural Sciences
Sonoma State University
Computer and Information Sciences, General
Simple Finance May 2014 - Present
Milhauser Consulting February 2014 - May 2014
AAA Oregon/Idaho September 2013 - February 2014
AAA Oregon/Idaho April 2012 - September 2013
Multnomah County Health Department January 2010 - August 2010
Skills
Customer Service, Leisure Travel, Travel Arrangements, Graphic Arts, Film Analysis, Film Theory, Web Design, Acrylic Painting, Photoshop, PowerPoint, Microsoft Excel, Microsoft Office, Camtasia, iMovie, Social Media, Customer Satisfaction, Gymnastics, Video Editing, Learning Management..., Blackboard, Text Editing, Literature
Education
Portland State University 2009 — 2012
Bachelor of Arts, Film/Cinema/Video Studies
Oregon State University 2005 — 2009
English
Canby High School
Central Payment August 2014 - June 2015
AAA Oregon/Idaho July 2013 - December 2013
I March 2013 - December 2013
AAA Auto Club South November 2012 - July 2013
American Express / West corporation April 2010 - 2012
Layson Allstate agency August 2006 - March 2008
Skills
Insurance, Property & Casualty..., Commercial Insurance, Health Insurance, General Insurance, Liability, Underwriting, Life Insurance, Casualty, Umbrella Insurance, Customer Service, Sales, Term Life Insurance, Legal Liability, Account Management, Employee Benefits, Sales Management, Disability Insurance, Workers Compensation, Professional Liability, Call Centers, Claim, Fixed Annuities, Homeowners, Whole Life, Customer Retention, Renters, Risk Management, Small Business, Inland Marine, Licensed Property, Relationship Management, Licensed Life, Marketing
Education
Redlands Community College 1976 — 1977
no degree, Counseling Psychology
AAA Oregon/Idaho March 1992 - Present
Skills
corporate..., Team Building, Editing, Newsletters
Education
University of California, Davis
Bachelor of Arts (B.A.), History
AAA Oregon/Idaho
Education
Portland State University 2002 — 2006
Bachelor of Arts (B.A.), Major: (English) Minors: (Philosophy, Creative Writing)
Portland Community College 1998 — 2002
Transfer Degree
AAA Oregon/Idaho August 2014 - Present
AAA Oregon/Idaho December 2013 - Present
AAA Oregon/Idaho June 2012 - December 2013
AAA Oregon/Idaho November 2008 - May 2012
AAA Oregon/Idaho February 2007 - October 2008
AAA Oregon/Idaho June 2005 - January 2007
Skills
Talent Acquisition, Sales Management, Customer Service, Training, Human Resources, Communication Skills, Recruiting, Presentations, Membership Relations, Customer Retention, Travel Sales, Management, Sales, Coaching, Call Centers, Social Media, Interviews, Time Management, Leadership, Team Building, Account Management
Education
Portland State University 2008 — 2010
Human Resources Management Certificate, Human Resources Management/Personnel Administration, General
Syracuse University 2001 — 2005
Bachelor of Arts (B.A.), History, Religion and Fine Arts
Silverton Health October 2013 - Present
Silverton Health January 2007 - October 2013
Silverton Health May 2006 - January 2007
AAA Oregon/Idaho November 1999 - July 2005
York International 1995 - November 1999
Skills
Brand Marketing, Promotional, Purchasing, Organization, Event Planning, Communication, Leadership, Photoshop, InDesign, Illustrator, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook, Social Media Marketing
Education
Portland State University 2001 — 2002
Certification, Human Resources Management/Personnel Administration, General
AAA Oregon/Idaho January 2011 - Present
AAA Oregon/Idaho January 2010 - January 2011
AAA Oregon/Idaho 2007 - January 2010
Princess Cruises 2000 - 2007
Cruise Masters 1996 - 2000
Nordstrom 1987 - 1996
Skills
Tourism, Sales Management, Strategic Planning, Marketing Strategy, Hospitality, Promotions, Public Speaking, Team Leadership, Account Management, Marketing, Budgets, Leadership, Customer Service, Leisure Travel, Strategy, Management, Operations Management, Sales, Marketing Communications, Event Management, Insurance, New Business Development, Advertising, Social Media Marketing, Contract Negotiation, Team Building, Business Development, Travel Management, Hotels, Social Media, Customer Satisfaction, Public Relations
Education
Portland State University - School of Business 1984 — 1988
BS
Lettered & Lined January 2013 - Present
Kelly Jane Design November 2007 - January 2013
AAA Oregon/Idaho April 2007 - March 2011
Applied Magic Video Corp. October 2002 - November 2006
Skills
Graphic Design, Advertising, Web Design, Logo Design, Adobe Creative Suite, InDesign, Mac, Photoshop, Graphics, Illustration, Newsletters, Branding & Identity, Business Cards, Brand Development, Creative Direction, Illustrator, Social Media, Social Media Marketing, Adobe Acrobat, Copywriting, Marketing Communications
Education
University of Oregon 1997 — 2001
Bachelors, Fine Arts, Visual Communications
Nike April 2015 - Present
Rise Medical Staffing August 2014 - January 2015
Rise Medical Staffing April 2014 - August 2014
CMD February 2012 - April 2014
AAA Oregon/Idaho July 2011 - February 2012
The Allison Inn and Spa October 2010 - July 2011
Overhead Door co. of Portland 2008 - 2011
Skills
Toastmasters, Customer Service, Microsoft Office, Public Speaking, Word, Social Media, Public Relations, Outlook, Customer Relations, Facebook, Social Media Marketing, Event Planning, PowerPoint, Excel, Research, Problem Solving
Education
Oregon State University 2006 — 2010
bachelor of science, Speech Communications
National University of Ireland, Galway 2009 — 2009
Irish Studies
Tigard High School
AAA Oregon/Idaho March 2015 - Present
Portland Stags March 2013 - Present
Freelance December 2009 - Present
Bolt Marketing Group, LLC July 2012 - March 2015
Syracuse University August 2009 - May 2012
The Newhouse Agency September 2009 - December 2011
Syracuse University May 2011 - July 2011
OgilvyOne and SU Abroad June 2010 - July 2010
Skills
Advertising, Adobe Creative Suite, InDesign, Leadership, Graphics, Art Direction, Illustrator, Integrated Marketing, Logo Design, Marketing, Copywriting, Photoshop, Digital Marketing, Social Media Marketing, Creative Strategy, Creative Direction, Branding & Identity, Editing, Social Media, Strategy, Microsoft Office, Dreamweaver, After Effects, Final Cut Pro, Management, Flash, Soundtrack Pro, HTML, CSS, ArcGIS, ERDAS Imagine, Layout, Brand Development, Graphic Design, SketchUp
Education
Syracuse University 2008 — 2011
Bachelor of Arts (B.A.), Advertising and Geography
AAA Oregon/Idaho December 2013 - Present
Ron Henderson Insurance Agency December 2011 - August 2012
Farmers-Ron henderson January 2011 - January 2012
Peggy Ames State Farm Insurance September 2011 - December 2011
State Farm- Peggy ames January 2011 - January 2011
WAL-MART STORES INC January 2009 - January 2011
Walmart August 2008 - January 2011
Auto Club June 2005 - June 2007
Guardian Towing January 2001 - February 2003
Skills
13 years experience..., Insurance Claims, Health Insurance, Term and Permanent Life..., Building Strong Teams, Staff Training, Organizational Design, Sales Force..., Direct Sales, Inside Sales, Property & Casualty..., Retail Sales and..., Exceptional Phone..., Positive Attitude, 10 Key, World Class Customer..., Insurance, Management, Marketing, Sales Management
Education
Cerro Coso Community College 2008 — 2011
Certificate, Administration of Justice
Cerro Coso Community College 2008 — 2010
Certificate of Administration of Justice
Legacy Health April 2015 - Present
Kelsey Mejia - Gateway to Magic Travel March 2015 - Present
Living Well Physical Medicine September 2013 - April 2015
Industrial Gasket, Inc. September 2012 - May 2013
Jared the Galleria of Jewelry August 2010 - December 2012
AAA Oregon/Idaho March 2012 - June 2012
Anna's Bridal June 2011 - August 2011
TJX September 2008 - August 2010
Skills
Time Management, Retail, Sales, Cash Register, Merchandising
Education
Portland Community College
Portland Community College
Self November 2010 - Present
AAA Oregon/Idaho January 2008 - Present
Portland Tribune August 2006 - July 2007
AAA August 2004 - October 2005
Rail Europe Group February 2004 - August 2004
Sears, Roebuck and Co. January 2001 - March 2002
Wilsonville Chevrolet 2002 - 2002
Guitar Center August 2000 - January 2001
KWVA Radio June 1995 - June 1996
KSLM Radio 1992 - 1993
Skills
Professinal Drummer..., Commercial Pilot with..., GIS applications, Social Media Marketing, Family Business, Call Center Development, Dispatching, Small Business..., Retail Industry, Retail, Musicians, Business Development, Comedian, Concerts, Research, Budgets, GIS, Sales, Advertising, Facebook, Copywriting, Marketing, Customer Satisfaction, Social Networking, Blogging, Pinterest, Social Media, Event Planning, Microsoft Office, Public Relations, Customer Service, Newsletters
Education
Portland State University 2012 — 2014
Bachelor of Science (B.S.), Economics
Portland State University 2010 — 2012
Bachelor's degree, Geography
Portland Community College 2008 — 2010
Associate of Arts and Sciences (AAS), Spanish, Economics
Lane Community College 1996 — 1999
AAS, Flight Technology
University of Oregon 1994 — 1996
Journalism
Cadia Marketing June 2014 - Present
AAA Oregon/Idaho August 2012 - January 2014
AAA Oregon/Idaho May 2011 - August 2012
The Brick House Project - Marketing Company July 2010 - April 2011
Starbucks Coffee Company January 2005 - September 2009
OregonLive.com May 2000 - July 2003
OregonLive.com October 1998 - May 2000
Intel Corporation September 1997 - October 1998
Skills
Leadership, Public Speaking, Coaching, Marketing, Event Planning, Web Development, Social Media Marketing, Social Media, Sales, Time Management, Management, Customer Service, Customer Satisfaction, Blogging, Research, Creative Writing, Training, Nonprofits, SEO, Account Management, Employee Training, Facebook, New Business Development, Social Networking, WordPress
Education
Dallas Theological Seminary 2003 — 2009
ThM (Master of Theology)
Portland State University - School of Business 1998 — 2003
BA
Oregon SBDC
AAA Oregon/Idaho May 2014 - Present
Tualatin Youth Baseball 2012 - Present
Lay-ups Youth Basketball 2012 - Present
Agia Sophia Academy 2009 - Present
Liberty Mutual Insurance May 2013 - May 2014
American Family Insurance February 2004 - May 2013
Nationwide Insurance February 2006 - September 2007
American Family Insurance February 2004 - February 2006
Hayden Island Associates of Oregon June 1999 - June 2005
Lewis & Clark College July 1988 - November 1994
Skills
Insurance, Umbrella Insurance, Commercial Insurance, Life Insurance, Casualty, Property & Casualty..., Underwriting, Leadership, Manage Client..., Risk Management, Sales, Football, Golf, Basketball, Track & Field, Baseball, Soccer, Project Management, Asset Positioning, Asset Managment, Property Management, Investment Strategies, Client Relations Skills, Client Development, Fixed Annuities, Claim, Homeowners, Marketing, Customer Service, Account Management, Microsoft Office, Social Media, Strategic Planning, Small Business, Event Planning, Budgets, Liability, Customer Satisfaction, Public Speaking, Business Development, Public Relations, General Insurance, New Business Development, Coaching, Event Management, Team Building
Education
Lewis and Clark College
Bachelor of Science (BS), Communications
Elliott, Powell, Baden & Baker July 2015 - Present
AAA Oregon/Idaho December 2013 - July 2015
AAA Oregon/Idaho February 2006 - September 2013
Skills
Customer Retention, Customer Satisfaction, CISR Designation, Property & Casualty..., Sales, Customer Service, Outlook, Call Centers, Insurance, Account Management, Sales Leads, Data Entry, Marketing, Training, Life Insurance, Professional Liability, Special Events Insurance, AAA Membership Upgrades...
Education
University of Illinois at Chicago
Liberal Arts and Sciences, General Studies and Humanities
Western Illinois University
Liberal Arts and Sciences, General Studies and Humanities
PeaceHealth January 2014 - Present
Digital Marketing Department October 2010 - January 2014
VSixteen Communications September 2008 - January 2014
Oregon College of Oriental Medicine December 2000 - August 2006
AAA Oregon/Idaho November 1997 - November 2000
Eagle Rehab Corporation August 1996 - May 1997
HealthSouth May 1995 - May 1996
Civitan International February 1994 - April 1995
Southern Progress Corporation 1989 - 1990
Skills
Nonprofit Marketing, Social Media Marketing, Content Strategy, Social Media Outreach, Writing, Blogging, Non-profits, Workshop Facilitation, Marketing, Nonprofits, Strategic Communications, Marketing Strategy, Public Relations, Online Marketing, Public Speaking, Newsletters, Strategic Planning, Press Releases, Advertising, Editing, Fundraising, Creative Direction, Entrepreneurship, Strategy, Content Marketing, Digital Marketing, Strategic Marketing
Education
University of Alabama at Birmingham 1992 — 1995
Rhodes College 1987 — 1989
Auburn University
BA
MBHS
DESIGNATION Labs February 2015 - Present
AAA Oregon/Idaho December 2013 - January 2015
AWE, Inc. May 2012 - September 2014
The Risk Management Association March 2006 - June 2011
Skills
Logo Design, Graphic Design, Graphics, Adobe Creative Suite, Web Design, InDesign, Layout, Typography, Photoshop, Catalogs, Adobe Acrobat, Illustration, Illustrator, Art Direction, User Experience, User Interface Design, User Research, Axure RP, Basic HTML, CSS, User Experience Design, User Scenarios, User Stories, Brand Development, Brand Management, Strategic Planning, Strategy
Education
Art Institute of Philadelphia 2001 — 2005
Bachelor of Science (B.S.), Graphic Design
Kutztown University of Pennsylvania 1998 — 2000
AAA Oregon/Idaho June 2006 - Present
Love INC Newberg August 2007 - May 2010
Education
George Fox University 2000 — 2004
Jaguar Owner's Club of Oregon January 2009 - Present
AAA Oregon/Idaho November 2005 - Present
Aero Air, Inc May 1990 - June 1993
Evergreen International Airlines April 1984 - May 1990
Skills
InDesign, Photoshop, Desktop Publishing, Customer Service, Sales, Customer Satisfaction, Photography, Proofreading, Purchasing, Advertising, Editing, Outlook, Nonprofits, Event Planning, Social Media Marketing, Marketing, Project Planning, Social Media
Education
Marylhurst University 1995 — 1997
MBA, Organizational Development/Human Resources
Portland State University 1970 — 1975
Bachelor of Science, Political Science
AAA Oregon/Idaho January 1990 - March 2013
Skills
Cloud Computing, Process Improvement, Business Analysis, Sales, Data Center, New Business Development, Project Management, Social Media Marketing, Vendor Management, Team Leadership
Education
Portland State University 1979 — 1983
Key Merchant Services November 2008 - Present
AAA Oregon/Idaho February 2004 - November 2008
COUNTRY Financial® 2002 - 2004
Washington Mutual Financial Services 2000 - 2002
Skills
Loans, Banking, Management, Consumer Lending, Mortgage Lending, Account Management, Underwriting, Credit Analysis, Relationship Management, Commercial Lending, Insurance, Credit, Public Speaking, Customer Service, Commercial Banking, Cross Selling, Property & Casualty..., Small Business Lending, Retail Banking
Education
Southern Oregon University 1996 — 2000
Bachelor's degree, Marketing
AAA Oregon/Idaho August 2008 - Present
Cruise Holidays of Portland January 2006 - April 2008
Education
Oregon State University 2002 — 2007
Business Administration, Marketing
AAA Oregon/Idaho January 2014 - Present
AAA Oregon/Idaho March 2002 - December 2013
Northwest Pump and Equipment 2000 - 2002
Portland Bottling Company 1995 - 2000
Deloitte & Touche 1986 - 1994
Skills
Strategic Planning, Insurance, Budgets, CPA, Marketing, Management, Business Planning, Financial Analysis, Accounting, Financial Reporting, Leadership, Mergers & Acquisitions, Process Improvement, Forecasting, Team Building
Education
University of Portland 1982 — 1986
Bachelor of Business Administration (BBA), Accounting
AAA Oregon/Idaho January 1998 - January 2008
Skills
Adobe Creative Suite, InDesign, Customer Service
Education
Oregon State University 1990 — 1995
BA, Graphic Design
PSAV May 2012 - Present
Marriott International January 2011 - May 2012
Marriott International December 2009 - January 2011
GI Joes August 2008 - April 2009
Manpower February 2008 - April 2008
Abbey Cinema August 2007 - December 2007
The Sound Refuge May 2007 - July 2007
AAA Oregon/Idaho May 2006 - January 2007
Skills
Order Processing, Sales Order Processing, Supervisory Experience, Logistics, Client Relations Skills, Customer Service, Billing Process, Projection Systems, Sound Design, Lighting Design, Sound Mixing, Stage Lighting, LED lighting systems, Lighting Control, Video Editing, Camera Operating, Digital Photography
Education
Brigham Young University - Idaho 2000 — 2007
BA, Communications
WestStar Multimedia Entertainment, Inc. May 2015 - Present
TM International February 2014 - April 2015
AAA Arizona August 2013 - January 2014
AAA Oregon/Idaho April 2008 - July 2013
Lifestyles Senior Housing August 2003 - April 2008
Gannett - Statesman Journal August 1999 - December 2002
Skills
Advertising, Social Media Marketing, Social Media, Marketing, Marketing Strategy, Sales, Account Management, Event Planning, Strategic Planning, Sales Management, Customer Service, CRM, Direct Marketing, Email Marketing, Digital Marketing, Event Management, Public Relations, Leadership, Management, Newsletters, SEO, Strategy, Brand Management
Education
University of Portland 1997 — 1999
Masters, Organizational Communication
Lewis and Clark College 1992 — 1996
BS, Business and Foreign Languages
AAA Oregon/Idaho Customer Service Manager, CSUSafeco Insurance1998 - 2001
Skills
Insurance, Team Building, Sales, Contract Negotiation, Team Leadership, Strategic Planning, Customer Service, Sales Management, Public Speaking, Process Improvement, Leadership, Account Management, Training, Operations Management, Customer Satisfaction
Education
University of California, Santa Barbara
Aquatic Biology
AAA NCNU March 2012 - Present
AAA Oregon/Idaho June 2006 - June 2011
Charlotte Chamber of Commerce June 1996 - October 2004
Skills
Training, Training Delivery, Performance Management, Coaching, Instructor-led Training, Leadership Development, Employee Relations, Recruiting, Organizational..., Instructional Design, Team Building, Employee Engagement, Onboarding, Blended Learning, Employee Training, Captivate
Education
University of California, Los Angeles
AAA Oregon/Idaho August 2014 - Present
AAA Oregon/Idaho June 2012 - August 2014
AAA Oregon/Idaho August 2010 - June 2012
AAA Oregon/Idaho September 2008 - August 2010
AAA Oregon/Idaho June 2005 - January 2008
Skills
Call Center, Call Center Development, Call Quality, Call Centers, Customer Service, Workforce Management, Contact Centers, Customer Experience, Customer Retention, CRM, Telephone Skills, Customer Satisfaction, Selling, Team Building, Sales, Training
Education
University of Oregon 2004 — 2008
BA, Journalism: Advertising and French Language
AAA Oregon/Idaho July 2014 - Present
AAA Oregon/Idaho August 2011 - July 2014
The Spa at Eagle Crest Resort June 2010 - March 2012
The Enhancement Center March 2010 - May 2011
The Spa at Black Butte Ranch 2007 - 2010
Solo Cup Company 1998 - 1999
Skills
Spa, Waxing, Aesthetics, Customer Service, Marketing, Team Building, Customer Satisfaction, Public Speaking, Sales Management, Inventory Management, Microsoft Word, Customer Retention, Microsoft Excel, Microsoft Office, Advertising, Management, Strategic Planning, Research, Negotiation, Small Business
Education
Harbor High School 1978 — 1981
Cabrillo College
AAA Oregon/Idaho June 2014 - Present
AAA Mid Atlantic June 2006 - Present
AAA Oregon/Idaho March 2013 - June 2014
AAA Oregon/Idaho December 2012 - March 2013
AAA Missouri 1985 - 2006
Education
Missouri Baptist University 1984 — 1986
OPUS PERFORMING ARTS January 2015 - Present
BALLET WITH AMY GUERRA 2012 - Present
NORTHWEST BALLET, FIDALGO DANCEWORKS, FIREHOUSE PAC 2009 - January 2015
BYSTORM SOFTWARE, LLC 2007 - 2011
AAA OREGON/IDAHO 2005 - 2006
BYSTORM SOFTWARE, LLC 2003 - 2005
SKAGWAY STREET CAR COMPANY 2000 - 2003
HERITAGE MEDIA (WEZB/WRNO/WBYU) 1996 - 1998
Royal Caribbean Cruises, Ltd. 1992 - 1996
EVERGREEN MEDIA (KODZ/KHYI) 1991 - 1992
Skills
Marketing, Management, Marketing Strategy, Teaching, Microsoft Office, Copywriting, Service Operations, Social Media, Public Speaking, Tourism Management, Strategic Partnerships, Strategic Planning, Mentoring, Customer Service, Performing Arts-Ballet, Creative Nonfiction..., Event Management
Education
Southern Methodist University - Cox School of Business 1998 — 2000
Master of Business Administration (M.B.A.), Marketing; Entrepreneurism; International, Graduated with a total GPA of 3.7
Southern Methodist University 1987 — 1991
Bachelor’s Degree, Communications Arts-Advertising
NONE NONE NONE NONE NONE April 2014 - Present
Bonzer's Farmers Agncy August 2012 - April 2014
Miss Lane County January 2008 - April 2012
David Grossnicklaus Allstate Insurance 2009 - 2012
Jim Rodeen ALLSTATE Agency 2007 - 2009
AAA Oregon/Idaho August 2002 - March 2005
Skills
Direct Marketing, Organizing, Customer Relations, Customer Service, Home, Public Speaking, Event Planning, Advertising, Public Relations, Life Insurance, Small Business, Marketing, Sales, Team Building, Insurance, Strategic Planning, Leadership, Marketing Strategy
Education
Northwest Christian College 2003 — 2004
Business and Communications, Business
Diablo Valley College 1990 — 1993
AA, World comp lit/ Russian Culture
AAA Oregon/Idaho September 2014 - Present
Netflix April 2013 - September 2014
Macy's August 2010 - April 2013
PCF - Publishers Circulation Fulfillment February 2006 - July 2010
Waffle House, Inc. May 2003 - March 2006
Skills
Customer Service, Team Building, Coaching, Training, Time Management, Team Leadership, Employee Training, Inventory Management, Teamwork, Leadership Development, Customer Experience, Sales Management, Microsoft Office, Sales, Fundraising, Data Entry, Retail, Microsoft Excel, Metrics, Performance Management, Performance Improvement, Leadership, Management, Payroll, Fiscal Impact Analysis, Deposits, Operations Management, Sales Operations, Quality Assurance, Quality Management, Employee Recognition, Morale, Employee Engagement, Customer Satisfaction, Customer Retention, Merchandising, Visual Merchandising, Communication, Communication Skills, Interviews, Conducting Interviews, Action Plan Development, Action Plan Creation, Recruiting, Multitasking Skills, Cpr Certified, Creative Problem Solving, Always Punctual, Highly detail oriented, Customer Support
Education
Pensacola State College 2007 — 2010
Associates, Business Administration
AAA Oregon/Idaho June 2011 - Present
Best Buy February 2010 - August 2010
ProBuild Holdings September 2009 - November 2009
ProBuild Holdings April 2007 - September 2009
ProBuild Holdings November 2005 - April 2007
Skills
Customer Service, Marketing, Team Leadership, Inventory Management, Marketing Strategy, Sales, Operations Management, Microsoft Office, Strategic Planning, Cold Calling, Sales Management, Income Statement, Retail, Sales Operations, Merchandising
Education
Oregon State University 2010 — 2012
MBA, Business Administration, 3.83
Brigham Young University 1997 — 2003
B.A., Marketing Communications
AAA Oregon/Idaho
Skills
Account Management, Customer Service, Team Leadership, Marketing, Event Planning, Sales Management, Sales, Team Building, Event Management, Social Media Marketing, Customer Satisfaction, Training, Retail, Inventory Management, Outlook
Education
University of Oregon 1987 — 1991
Bachelor of Arts (B.A.), Asian Studies/Civilization
Renee Ugrin, Artworks 1989 - Present
Print Arts Northwest May 1985 - Present
Barenforum.org February 2004 - Present
Stonewood Studio and Garden May 1985 - Present
Arts Action Alliance 1995 - 2011
AAA Oregon/Idaho January 1980 - June 1985
Skills
Painting, Art, Fine Art, Drawing, Arts, Printmaking, Visual Arts, Contemporary Art, Oil Painting, Acrylic, Mixed Media, Collage, Galleries, Teaching, Watercolor, Museums, Poetry, Art History, Public Art, History of Art, Ancient History, Art Criticism, Studio Art, Fine Art Photography, Ink, Portraits, Illustration, Canvas, Sculpture, Acrylic Painting, Screen Printing, Modern Art, Landscape Painting, Arts Administration, Etching, Pen, Abstract Paintings, Murals, Video Art, Intaglio, Art Education, Relief Printmaking, Art Exhibitions, Craft, Figurative Art, Curating, Portrait Painting, Clay, Ceramic, Digital Art
Education
Portland State University 1983 — 1989
bs, Art and Art History
Kenwood Academy of the Sacred Heart, Albany, New York
PharMerica June 2013 - Present
AAA Oregon/Idaho June 2012 - June 2013
Optima Family Services September 2008 - June 2011
Redlands Unified School District September 2006 - September 2007
San Bernardino Pregnancy Center September 2006 - September 2007
Kaiser Permanente September 2005 - September 2006
Skills
Customer Service, Medical Records, Medical Terminology, Medicare, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Employee Training, Social Media, Sales, Travel, Travel Planning, Travel Arrangements, Report Writing, Multi-line Phone, Training, Time Management, Editing, Teamwork, Writing, Problem Solving, Teaching, Communication, Healthcare, Research
Education
Trinity Western University 2001 — 2005
B.A., ENGLISH
SeaPort Airlines October 2012 - Present
micnic.smugmug.com 2000 - Present
Center for Women, Politics & Policy January 2012 - June 2012
AAA Oregon/Idaho January 2010 - September 2010
Skills
Aviation, Travel Photography, Portrait Photography, Leadership, Airline Reservations, Advertising, Management, Commercial Aviation, Sports Photography, Social Networking, Airports, Training & Development, Employee Training, Travel Coordination, Travel Management
Education
Portland State University 2011 — 2012
AAA Oregon/Idaho April 2013 - Present
AAA Oregon/Idaho August 2012 - March 2013
AAA Oregon/Idaho October 2007 - August 2012
AAA Oregon/Idaho April 2005 - September 2007
AAA Oregon/Idaho November 2002 - April 2005
AAA Oregon/Idaho August 2002 - October 2002
Skills
General Ledger
Education
Portland State University 2009 — 2011
Master of Business Administration (MBA)
Linfield College 1998 — 2002
BS, Accounting and Computer Science
OnePoint BPO October 2014 - Present
Intuit January 2014 - April 2014
Oogave 2012 - 2013
Landmark Theatres 2007 - 2012
AAA Oregon/Idaho December 2003 - October 2007
AMC Theatres 1998 - 2003
Skills
Account Management, Human Resources, Training, Staff Development, Auditing, Payroll, Event Planning, Vendor Management, Customer Service, Interviews, Management, Sales, Microsoft Excel, Outlook, Social Networking, Public Speaking, Microsoft Office, Social Media, Marketing
Education
Boston College 1995 — 1999
Bachelor of Science (BS), Environmental Science
Boston College 1995 — 1999
Bachelors of Science, Enviromental GeoScience
Arista Consulting February 1997 - Present
AAA Oregon/Idaho May 1992 - January 1997
Education
Pacific Lutheran University 1980 — 1984
Bachelor's degree, Communication Arts
AAA Oregon/Idaho 2011 - 2012
Education
Clarion University of Pennsylvania 1974 — 1976
none, secondary education
Urban Umbrella 2010 - 2012
AAA Oregon/Idaho March 1997 - January 2010
Education
Portland State University
Bachelor of Science (BS), General Studies
AAA Oregon/Idaho August 2012 - Present
Education
Clatsop Community College
Conservation Services Group July 2014 - Present
Universal Kia of Hickory Hollow January 2013 - Present
AAA ACG October 2012 - Present
Beaman Toyota August 2013 - June 2014
AAA Oregon/Idaho 2006 - September 2012
American Venture Magazine 1998 - 2001
Skills
Sales, Customer Service, Outlook, Insurance, Call Center
Education
East West College of the Healing Arts
AAA Oregon/Idaho December 2010 - Present
Sunray Vacation Rentals June 2009 - December 2010
Sunriver Resort May 2003 - February 2010
Skills
Hospitality Management, Customer Service, Customer Satisfaction, Sales, Front Office, Microsoft Office
Education
Slippery Rock University of Pennsylvania 1998 — 2013
Bachelor of Science (BS), Resort, Tourism, & Recreation Management
AAA Oregon/Idaho March 1999 - Present
Automobile Club of Southern California February 1971 - June 1982
Skills
Customer Satisfaction, Sales Management, Property & Casualty..., Marketing, Team Building, Customer Service, Sales
Education
East Los Angeles College
Rosemead High School
Associate of Arts (A.A.), Sociology
United Cerebral Palsy of Oregon & SW Washington August 2009 - Present
End of the Oregon Trail Interpretive Center 2003 - 2004
AAA Oregon/Idaho 1996 - 2002
Skills
Nonprofits, Event Planning, Fundraising, Event Management, Public Speaking
Education
Portland State University
Bachelor of Science (BS), Geography
University Medical Group September 2014 - Present
AAA Oregon/Idaho January 2005 - May 2014
Skills
Customer Service, Mailroom, Mail Machine Operator, Data Entry, Databases, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Phone Etiquette, Neopost (MAS) Mailing..., UPS Shipping, UPS WorldShip 2014..., UPS Billing Analysis..., Hasler WJ200, Hasler M300..., Call Centers, Call Routing
Education
Portland Community College 1995 — 1997
Associate of Science (A.S.), Computer Information Systems