AAA Washington
AAA Washington List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA Washington. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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AAA Washington Employees
Blue Petal Design January 2007 - Present
AAA Washington November 2004 - Present
Davis Design Associates, Inc. August 2000 - August 2004
BAS Media Prints July 1999 - August 2000
Skills
Proficient in InDesign, Adobe Illustrator, Photoshop, Microsoft Office, Business Cards, Invitations, Letterhead, RSVP, Envelopes, Graphic Design, Posters, Brochures, Logos, Corporate Identity, Flyers, Annual Reports, Mac, InDesign, Adobe Creative Suite, Photography, Logo Design, Layout, Illustrator, Graphics, Branding & Identity, Packaging, Banners, Direct Mail
Education
Central Washington University 1995 — 1999
BS, Graphic Design
Wenatchee High School 1992 — 1995
Self Employed April 2000 - Present
Self Employed April 2000 - Present
HelpX July 2015 - September 2015
Hudson May 2015 - July 2015
people2people September 2014 - July 2015
NetApp Australia Pty Ltd October 2014 - April 2015
Global Family Travels January 2014 - June 2014
AAA Washington January 2013 - May 2014
The Walt Disney Company - The Disneyland Resort January 2011 - January 2013
InterContinental Hotels Group - Staybridge Suites March 2011 - November 2011
Skills
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Access, Mas 90, Typing, RCM Club Management..., Microsoft Sharepoint, CIRIS, Quickbooks, Administration, Merchandising, Microsoft Office, Customer Service, Event Planning, Customer Relations, Budgeting, Event Management, Research, Writing, Problem Solving, Facebook, Inventory Management, Teamwork, Non-profits, Team Building, English, Special Events, Scheduling, Retail, Organizing, PowerPoint, Leadership, System Administration, Nonprofits, Recruiting, Marketing, Training, Strategic Planning, Leadership Development, Outlook, Strategy, Budgets, Process Scheduler, Sales, Process Improvement, Public Speaking, Human Resources, Project Management
Education
Fairleigh Dickinson University-Metropolitan Campus 2008 — 2009
Master of Administrative Science (MAS)
Edmonds Community College 2013 — 2014
Certificate, Hospitality & Tourism
Monmouth University 2002 — 2006
Bachelor's, Business Administration - Management & Marketing
Bergen Community College 2010 — 2011
Certificate, Event Planning & Management
NAFSA: Association of International Educators 2009 — 2011
Professional Development, International Education
Semester at Sea/Institute for Shipboard Education 2008 — 2008
Study Abroad Experience, International Studies
The American University of Rome 2005 — 2005
Study Abroad Experience
AAA Washington November 2013 - Present
AAA Washington November 2012 - November 2013
AAA Washington July 2007 - November 2012
AAA Washington May 1996 - July 2007
AAA Washington May 1994 - May 1996
City of Everett, WA July 1989 - February 1994
Central Washington University 1987 - 1988
Skills
Social Media Marketing, Social Media, Marketing Strategy, Graphic Design, Presentations, Public Relations, Leadership, Social Networking, Mac, Marketing, Corporate Branding, Social Media Strategy, Social Media Measurement, Advertising, Social Media Listening, Building Relationships, Process Development, Project Coordination, PowerPoint, Business Strategy, Management, Sales, Event Planning
Education
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
Central Washington University
BA, Graphic Design
Wenatchee Valley College
AA, Art
AAA Washington February 2014 - Present
AAA Washington February 2012 - February 2014
AAA Washington February 2011 - February 2012
Lakeland Village January 2005 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Time Management, Customer Satisfaction, Photography, Team Leadership, Public Relations
Education
Western Governors University 2013 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations
Central Texas College 2009 — 2010
AAA Washington November 2012 - Present
CleanScapes June 2011 - September 2012
Lease Crutcher Lewis February 2009 - March 2011
Lease Crutcher Lewis November 2004 - February 2009
Skills
New Hire Orientations, FMLA, Benefits Administration, Employee Benefits, HRIS, Employee Relations, Onboarding, Workers Compensation, Event Planning, HR Policies, Customer Service, Payroll, Recruiting, I-9 Compliance, Human Resources, Project Management, Performance Management, Personnel Management, Employee Handbooks, COBRA, Policy, Interviews, College Recruiting, Process Improvement, Employment Law, Leadership, Management, Talent Acquisition, Workforce Planning
Education
Gonzaga University 1997 — 2000
BA, Political Science
University of Washington 2010 — 2011
Certificate of Human Resource Management
AAA Washington August 2009 - Present
GMI (Global Market Insite, Inc.) September 2005 - April 2009
Pacific Lutheran University January 2004 - April 2005
Skills
HTML + CSS, Photoshop, Wordpress, Logo Design, Website Redesign, Web Design, Social Media, Email Marketing, CSS, Newsletters, Google Analytics, HTML, Adobe Creative Suite, Dreamweaver, WordPress, Graphic Design, Digital Media, Web Development, Web Analytics, User Interface, Advertising
Education
Pacific Lutheran University 2001 — 2005
B.F.A. Fine Arts, Graphic Design
Omak Senior High School 1997 — 2001
High School Diploma
Mini-Max Storage January 2014 - Present
U.S. Coast Guard Reserves September 2000 - Present
University of Washington October 2007 - November 2012
University of Washington May 2006 - October 2007
AAA Washington October 1997 - May 2006
Business Owner September 1995 - May 2005
U.S. Coast Guard Reserves May 1990 - September 2000
Skills
Military, Emergency Management, Logistics, Facilities Management, Maritime Security, Maritime Operations, Inspection, Budgets, Team Leadership, Management, Maritime, Warehouse Management, Training, Environmental Awareness, Maintenance Management, Time Management, Forklift Operator, Marine Safety, Gardening, Building Maintenance, Marine Pollution, Landscaping
Education
South Seattle Community College 2014 — 2014
Short-Term Certificate Program, Urban forestry & Landscape Management
North Seattle College 2009 — 2010
Certificate, Property Management
US Coast Guard, Training Center, Yorktown, VA 2007 — 2012
Techincal Training, Marine Safety
Western Washington University 1989 — 1992
Bachelor of Arts, History & Political Science
Mutual of Enumclaw September 2014 - Present
AAA Washington September 2005 - September 2014
AAA Washington November 2010 - November 2011
AAA Washington September 2005 - November 2010
Royal Hounds Greyhound Adoption 2007 - 2008
Farmers Insurance August 1998 - August 2003
Farmers Insurance District Office - Steve Jansen August 1996 - July 1998
Farmers Insurance - Mark Renshaw February 1995 - August 1996
Church & Casualty Insurance Agency 1990 - 1995
Skills
Applied Systems - Epic, Change Management, Property & Casualty..., Organizational..., Insurance, underwriting, Leadership Development, General Insurance, Underwriting, Marketing, Life Insurance, Commercial Insurance, Customer Service, Term Life Insurance, Training, Fixed Annuities, Liability, Sales Management, Coaching, Claim, Call Centers, Workers Compensation, Risk Management, Sales, Motorcycle, Umbrella Insurance, Casualty, Commercial Lines, Program Management
Education
CIC - National Alliance 2005 — 2015
Graduate, Insurance
Fullerton College 1996 — 1997
Psychology
Keller Williams Realty Puget Sound December 2013 - Present
Windermere Real Estate January 2006 - August 2013
Equity Residential 2001 - 2005
AAA Washington 1997 - 2001
Skills
Advertising Sales, Sales Management, Account Management, Associate Development, Creative Strategy, Employee Engagement, Accounting, Payroll, Social Networking, Client Engagement, Business Management, Management, Marketing, Selling, Real Estate, Negotiation, Property, Luxury, Referrals, Training, Rentals, Real Estate Transactions, Apartments, Income Properties, REO, Sellers, Single Family Homes, Short Sales, Residential Homes, Foreclosures, Investors, New Home Sales, Buyers, Buyer Representation, First Time Home Buyers, Home Staging, Marketing Strategy, Advertising, Leases, HUD, Real Property, Condos, Townhomes, Listings, Real Estate Development, Real Estate Economics, Investment Properties, Office Management, Project Management, Property Management
Education
Green River Community College 2009 — 2011
AAS, Pre Med
Highline College 2010 — 2010
Mt. Rainier High School
in Science, English and Art
Rockwell Institute Real Estate
AAA Washington August 2015 - Present
West Coast Waterjet January 2015 - February 2015
Meadow Creature LLC March 2013 - September 2014
BURN Design Lab August 2012 - April 2013
Dept of Culture/Smash Putt November 2010 - October 2012
Franklins VW Werks March 2012 - July 2012
ASKO Processing Inc. February 2009 - September 2011
Skills
TIG welding, Computer Literate, 3 axis CNC mill, Lathe, Material Handling, Hand Tools, Blueprint Reading, Functional..., Aerospace, Precision Machining, Automotive Repair, Automotive Electronics, Metal Fabrication, Machinery, Cnc, Machine Tools, MIG welding, Power Tools, Forklift Operator, Mechanics, Precision Measuring, Plasma Cutting, Micrometer, CAM, Materials, Calipers, CNC operation, Fixtures, Overhead Cranes, Fixture Design, Drill Press, Mechanical Aptitude, Okuma, Stainless Steel, Vehicle Maintenance, Pneumatics, Steel, CNC Programming, CNC manufacturing, Belt Sander, Sandblasting, HaaS, Palletizing, Scissor Lift, Metalworking, Roll Forming, Waterjet, CAD/CAM, Solidworks, Machining
Education
Everett Community College 2011 — 2012
Certification, CNC Machine Operator
John Tyler High School 1996 — 1999
Diploma, General Studies
Kibble & Prentice April 2015 - Present
Kibble & Prentice April 2012 - April 2015
AAA Washington November 2010 - April 2012
AAA Washington January 2008 - November 2011
AAA Washington April 2007 - January 2008
Farmers Insurance August 2006 - April 2007
Gap Inc./Old Navy 1999 - 2003
Skills
Personal Lines Auto, Homeowners, Umbrella Insurance, Risk Management, Customer Service, Customer Retention, Property & Casualty..., Training, General Insurance, Call Centers, Underwriting
Education
The National Alliance for Insurance Education & Research
Certified Insurance Service Representative, Insurance
Meadowdale High School
High School
Bellevue College
AAA Washington July 2015 - Present
WordRake January 2014 - September 2014
Microsoft October 2013 - December 2013
FEDERAL OCCUPATIONAL AND HEALTH AGENCY December 2012 - May 2013
Microsoft March 2012 - August 2012
Lumedx December 2005 - June 2011
Microsoft April 2005 - December 2005
PHYSICIAN MICRO SYSTEMS, INC., (acquired by McKesson Inc.) November 2004 - April 2005
ONYX CORPORATION (acquired by Consona Corp.), November 2002 - June 2003
Lexis Nexis November 2000 - August 2002
Skills
Testing, SQL, Test Planning, SQL Server, Perl programming,, Visual C#, Selenium, C# Automation, NUnit, White Testing Framework, JavaSE, JUnit, Windows 7, Windows 2003, Windows 2008, Windows XP, ASP, Eclipse, TQSL, MySQL, HTML, CSS, Object Oriented..., Selenium WebDriver, Visual Studio, Notepad++, MS Project, MS Office, TestNG, ANT, Quality Assurance, Microsoft SQL Server, Software Development, C#, Test Automation, OOP, Test Cases, Manual Testing, Java, Microsoft Office, Databases, SDLC
Education
Montana State University-Northern 1984 — 1988
Bachelor, Technology
Bellevue College Continuing Education
C# Programmin I and II, C# Automation, Passed
Bellevue College Continuing Education
C# Programming II, C# Test Automation, Pass
Bellevue Community College
C# Automation: 1
AAA Washington October 2014 - Present
Homemaker & Caregiver June 2013 - September 2014
Northshore School District February 2006 - June 2013
Mutual Travel January 1993 - January 1998
Skills
Travel Planning, Receptionist Duties, Customer Service, Academic Tutoring, Front Office, Teaching, Office Administration, Team Building, Team Leadership, Learning Quickly, Organizational..., Listening to customers, Learning New Software, Microsoft Office, Creative Problem Solving, Creativity, Travel Arrangements
Education
University of Washington Bothell 2009 — 2010
Certificate - Elementary Education, Elementary Education and Teaching
Coastline Community College 1985 — 1985
Certificate - Travel Agent, Travel Consultant
University of California, Irvine 1979 — 1983
Bachelor of Arts (B.A.), Fine Arts - Dance
PATH March 2014 - Present
Cobalt Automotive Marketing December 2013 - March 2014
DNA Response September 2011 - December 2013
AAA Washington December 2004 - January 2010
Corporate Travel Time February 2001 - October 2004
City Beverages July 1997 - November 2000
Skills
WordPress, Customer Service, Multi-tasking, Working under pressure, Adobe Creative Suite, User Experience Design, User Interface Design, Web Design, Web Development, Project Management, HTML 5, CSS3, jQuery, JavaScript, XHTML, PHP, MySQL, Wireframes, Email Newsletter Design, Banner Designing, Logo Design, HTML, CSS, Brochures, E-commerce, Email Marketing, Corporate Identity
Education
Northwest Nazarene University
Perry Technical College
Certificate, Graphic Design
Seattle Central Community College
AAS, Web Development
Laura McKay Agency, LLC December 2012 - Present
Allianz Global Assistance 2008 - 2012
AAA Washington January 1998 - October 2007
AAA Carolinas October 1994 - October 1997
Brendan Vacations October 1988 - June 1994
Skills
Travel Management, Leisure Travel, Business Development, Customer Service, Key Account Management, Leadership, Microsoft Office, Organization, Strategic Planning, Pricing, User Experience, User Interface, Critical Thinking, Insurance, Business Analysis, Travel Technology
Education
George Mason University
Mathematics
Moorpark College
Associate's degree, Business Administration and Management, General
Gaithersburg High School
College Prep
Doctors Community Hospital May 2001 - Present
SMS Direct Inc May 1998 - May 2001
IBM April 1995 - May 1998
Howard University January 1993 - June 1994
AAA Washington January 1987 - February 1989
Phil Sheets & Associates January 1981 - January 1987
United States Air Force October 1973 - April 1978
Skills
SharePoint Designer, Web Application Design, CCNA (Cisco Certified..., MCSE (Microsoft..., MCP (Microsoft..., ASP, ColdFusion, Program Management, Technical Support, Programming, Process Improvement, Testing, Visual Basic, Databases, Crystal Reports, XML, Security, IIS, Web Development, Healthcare, Database Administration, CSS, Access, Networking, Healthcare Information..., Active Directory, SharePoint, SDLC, Microsoft SQL Server, Web Applications, JavaScript, HTML, Troubleshooting, Software Documentation, System Administration, Visio, SQL, Windows, Windows Server
Education
Texas Southern University 1977 — 1981
Bachelor of Science (B.S.), Computer Science
Global Knowledge Training Center 2008 — 2008
Cisco Certified Network Associate (CCNA) Certification Preparation, System, Networking, and LAN/WAN Management/Manager
Delaware State University 1974 — 1977
Associate of Science (A.S.), Computer Science, 3.1
AAA Washington November 2014 - Present
The Boeing Company June 2007 - November 2014
Janicki Industries October 2006 - May 2007
Fibrex March 2006 - October 2006
ESSTAC March 2003 - September 2005
Boeing May 1997 - June 1999
Skills
Manufacturing, Leadership, Assembly Processes, Aerospace Manufacturing, Entrepreneurship, Business Process..., Small Business, Social Media, Communication Skills, Computer Proficiency, Lean Manufacturing, Manufacturing Safety, Public Speaking, Aerospace, Aviation, Aircraft, Aircraft Maintenance, Avionics, Team Building, Quality Assurance, Process Improvement, Composites, Program Management, Customer Service, Management
Education
Everett Community College 2014 — 2017
Bachelor's Degree, Project Management and Management, General
Tech Prep Student Internship ( Boeing Company) 1994 — 1996
Manufacturing Technology Certificate, Manufacturing Technology, Non Applicable, college credits granted
Marysville Pilchuck High school 1993 — 1995
High School Diploma, General Studies
Coronado surgical suites July 2014 - Present
Wells Fargo April 2013 - August 2013
AAA Washington April 2012 - December 2012
DirectBuy, Inc. October 2011 - April 2012
Five Guys Burgers and Fries September 2010 - January 2012
The Buckle April 2011 - November 2011
Skills
Customer Service, Time Management, Merchandising, Management, Sales, CRM, Microsoft Office
Education
Milan Institute-las vegas, Nv 2013 — 2013
Nursing Assistant/Aide and Patient Care Assistant/Aide, 4.00
Cascade High School 2007 — 2011
High School Diploma, College prep
Cascadia Community College
Associate of Science (A.S.), freshman
City of Lynnwood April 2013 - November 2013
Edmonds Community College December 2010 - June 2011
AAA Washington January 2008 - December 2010
AAA Washington January 2005 - December 2007
Hybrid Moon Video January 2003 - December 2004
Wild Web Works January 2001 - December 2004
National Management Services Inc May 1997 - January 2001
Skills
Customer Service, Training, Performance Management, Forecasting, Recruiting, Leadership, Customer Satisfaction, Human Resources, Coaching, Team Building, Call Center, Employee Relations, Microsoft Office, Instructional Design, Employee Training, Call Centers, Interviews, Public Speaking, Leadership Development, Payroll, Program Management, E-Learning, Software Documentation, Time Management, Outlook, Organizational..., Workshop Facilitation, Team Leadership, Staff Development, Process Improvement, Data Entry, Project Management, Change Management, Training Delivery, Management, Telephone Skills, Event Planning, Microsoft Word, Project Planning, Employee Benefits, PowerPoint, Benefits Administration, Inventory Management, Policy, Event Management, Onboarding, Conflict Resolution, Performance Improvement, Strategic Planning, Process Scheduler
Education
Washington State University 2012 — 2014
Bachelor's Degree
Edmonds Community College 2010 — 2012
AA Degree
Evergreen High School 1988 — 1991
High School Diploma
AAA Washington October 1992 - Present
U.S. Air Force Reserve (Retired) November 1989 - November 2013
Regional Express/Andy's Parcel August 1989 - January 1992
United States Air Force November 1982 - January 1987
Skills
Risk Management
Education
Concordia College 1988 — 1989
Bachelor of Arts, Communication
Fullerton College 1979 — 1981
Associate in Arts, Travel Agency Management
AAA Washington January 2014 - Present
Uhaul July 2013 - December 2013
ANN INC. June 2012 - September 2012
Juicy Couture November 2009 - August 2012
Bistro San Martin March 2008 - September 2010
Skills
Customer Service, Customer Satisfaction, Team Building, Teamwork, Sales, Time Management, Merchandising, Inventory Management, Retail, Visual Merchandising, Leadership
Education
Western Washington University 2011 — 2013
Bachelor's degree, Psychology
Everett Community College 2009 — 2011
Associate of Arts and Sciences (AAS), General
Celebrity Cruises December 2007 - Present
Pleasant Holidays August 2002 - December 2007
AAA Washington October 1999 - August 2002
Skills
Tourism, Travel Management, Hotels, Hospitality Industry, Resorts, Training, Training Delivery, Train Others, Communication, Engaging Public Speaker, Long Term Relationship..., Sales&Marketing, Management, Superior written &..., Independent Self-starter, Top-notch Customer..., Fun & Laughter
Education
Auburn University 1978 — 1980
Bachelor of Science (BS), Business/Commerce, General
University of Puget Sound 1976 — 1978
AAA Washington August 2015 - Present
AAA Washington December 2014 - Present
AAA Washington September 2014 - Present
Sadler Law Firm, LLC June 2009 - October 2011
Renton Technical College September 2008 - June 2009
Skills
Blogging, Social Media, Writing, Document Management, Wordpress, Networking, German, Serbo-Croatian, Social Networking, Instagram, StumbleUpon, Community Outreach, Content Management, Copy Editing, Copywriting, Creative Writing, Customer Service, Editing, Event Management, Event Planning, Fundraising, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Public Relations, Social Media Marketing, Team Leadership, Teamwork, Volunteer Management, WordPress
Education
University of Washington 2011 — 2013
Bachelor's degree, Social Sciences, Communication
Bellevue Community College 2009 — 2011
Associate's degree, General Studies
Renton Technical College 2008 — 2009
Certificate, Legal Assistant/Paralegal, 3.9 GPA
Expedia Cruise Ship Centers January 2010 - Present
Expedia Cruise ShipCenters December 2009 - September 2010
AAA Washington March 1996 - August 2010
Skills
Hospitality, Galileo, Travel Technology, Revenue Analysis, Ticketing, Adventure Travel, Airlines, Sabre, Hotel Booking, Business Travel, Cruises, Customer Service, Hotels, Leisure, Leisure Travel, Tourism, Travel Management, Vacation
Education
Grant Macewan College 1980 — 1983
Certified Travel, Tourism and Travel Services Management
Mayerthorpe High School 1965 — 1968
Hub International January 2014 - Present
Hub International May 2012 - December 2013
AAA Washington November 2010 - May 2012
American Family Insurance July 2009 - October 2010
Kaizen Assembly November 2007 - June 2009
RE/MAX Whatcom County, Inc. May 2008 - March 2009
Skills
Customer Service, Microsoft Office, Research, Access, Social Media Marketing, SPSS, SAP, Analytical Skills, Work Ethic, Product Support, Microsoft Excel, Microsoft Word, Property, Call Centers, Recruiting, Human Resources, Ceridian Payroll System, OpenHire, Red Carpet, Interviewing Skills, Organization, Employee Relations, Employee Training, Employee Recognition, Employee Wellness, Management, Sales, Employee Benefits
Education
Bellevue College 2012 — 2013
HR Certificate, Human Resources Management and Services
Western Washington University 2004 — 2009
Marketing
AAA Washington June 2014 - Present
AAA Washington July 2012 - June 2014
Magellan's Travel Supplies October 2009 - June 2012
Starbucks February 2007 - May 2009
City of Calgary April 2006 - October 2008
NCO Group July 2002 - September 2004
Skills
Training & Development, Sales Support, Customer Service, Office Administration, Staff Supervision, Microsoft Office, Leadership, Management, Marketing, Retail
Education
Gemological Institute of America 2012 — 2012
Gem Identification
Gemological Institute of America 2011 — 2012
Colored Stones
Gemological Institute of America 2011 — 2011
Accredited Jewelry Professional
Gemological Institute of America 2011 — 2011
Graduate Diamonds
Ambrose University College 2004 — 2008
Bachelor of Arts (BA), Business Administration, Management and Operations
Ambrose University College 2004 — 2008
Minor, Behavioral Sciences
AAA Washington July 2014 - Present
Efinancial December 2013 - July 2014
Skills
Information Management, Usability, Mind Mapping, Content Management, Data Entry, Human Resources, Supervisory Skills, Member Relations, Customer Service...
Education
Bellevue College 2014 — 2016
Associate of Arts and Sciences (A.A.S.), Information Technology
Seattle Central College 2011 — 2014
AAA Washington June 2011 - Present
Hub International May 2011 - June 2011
Zurich/Farmers December 2001 - February 2010
Zurich/Farmers November 1999 - December 2001
Zurich/Farmers October 1994 - November 1999
John J Haughney, CPA February 1994 - September 1994
Seattle Style Restaurant January 1983 - January 1994
Skills
Account Management, Business Development, CRM, Commercial Insurance, Customer Service, Direct Sales, Fixed Annuities, General Insurance, Insurance, Leadership, Life Insurance, Management, Marketing, New Business Development, Property, Recruiting, Sales, Sales, Sales Management, Sales Process, Team Building, Training, Underwriting, Customer Retention, Strategic Planning, Asset Protection, Sales Operations
Education
Edmonds Community College 1983 — 1987
Associate of Arts, Business
CM2 Consulting Application Developer/Database AdministratorMontlake HoldingsDecember 1999 - September 2010
Eagle Insurance Group June 1996 - December 1999
JBK Landscape June 1994 - May 1996
Teufel Commercial Landscape February 1989 - May 1994
AAA Washington November 1983 - January 1989
Skills
SQL, Software Development, MySQL, Java, JavaScript, Microsoft SQL Server, Web Applications, ASP.NET, Website Development, CSS, PHP
Education
Metropolitan State University of Denver 1994 — 1996
Management Information Systems
University of Washington 1967 — 1976
Bachelor of Arts (B.A.), English composition
Seattle Central Community College 1971 — 1973
Chemical Technology
Yale University 1966 — 1967
Physics
Amazon Web Services March 2014 - Present
Direct Security Integration April 2013 - February 2014
Aronson Security Group January 2006 - April 2013
MacroStaff 2004 - 2006
Snohomish County Public Utility District March 2001 - December 2005
AAA Washington February 1998 - May 2000
Skills
Lenel, Physical Security, Engineering, Testing, Programming, Access Control, Alarm Systems, CCTV, Fire Alarm, Intrusion Detection, Security Audits, Surveillance, Security Management, Security, Risk Assessment, Biometrics, IP Cameras, Video over IP, Network Security, Cabling, Security Operations, Security+, IPS, IP CCTV, DVR, Low Voltage, Vulnerability Assessment, Business Continuity, Video Analytics, System Design, Protection, Software Installation
Education
Northwestern Michigan College 1992 — 1996
Associates, Computer Information Systems
Bellevue Community College
The Pampered Chef April 2012 - Present
AAA Washington October 2004 - Present
Dollar Thrifty Automotive Group July 1999 - August 2004
Skills
Leisure Travel, Event Planning, Travel Management, Tourism, Vacation, Cruises, Business Travel, New Business Development, Hotels, Leisure, Hospitality, Resorts, Tour Operators, Incentive Travel
Education
Douglas College 1998 — 2002
Science
Seaquam Secondary 1990 — 1994
High School
Various June 2014 - Present
Wellness Workdays July 2015 - Present
Bastyr Center for Natural Health September 2014 - March 2015
Pregnancy Aid WIC June 2014 - September 2014
Green Lake Nutrition 2013 - 2014
AAA Washington June 2012 - June 2013
Webrotator.com February 2011 - June 2011
Mixer Events January 2011 - June 2011
Snohomish County Public Utility District June 2010 - September 2010
Skills
Nutritional Counseling, Whole Foods, Leadership, Nutrition Education, Customer Service, Marketing, PowerPoint, Entrepreneurship, Management, Nutrition, Public Speaking, Facebook, Business Development, Market Research, Medical Nutrition..., Group Presentations, Health Education, Lifestyle, Wellness Coaching, Wellness, Wellbeing, Digestive Disorders, Dietetics, Diet Planning, Intuitive Eating, Clinical Nutrition, Supplements, Holistic Health, Pregnancy, Clinical Research, Infant Nutrition, Childhood Obesity, Recipe Development, Food Demonstrations
Education
Bastyr University 2013 — 2015
Master of Science (M.S.), Dietetics and Clinical Nutrition Services
University of Washington, Michael G. Foster School of Business 2008 — 2011
BA Business Administration, Entrepreneurship, General Business, Nutrition, Organic Chemistry
University of Washington February 2012 - Present
Microsoft August 2007 - December 2009
Microsoft February 2003 - August 2007
Microsoft September 2000 - February 2003
Northwest HIDTA (High Intensity Drug Trafficking Area) April 1998 - September 2000
AAA Washington September 1994 - March 1998
Skills
Program Management, SharePoint, Strategic Partnerships, Content Management, Cross-functional Team..., Project Management, Product Management, Product Marketing, Technical Writing, Vendor Management, Strategic Planning, Team Leadership, Social Media, Training, Leadership, Management, Process Improvement
Education
University of Washington 1992 — 1994
Bachelor's Degree, English
Edmonds Community College 1989 — 1992
Associates of Arts
Cerium Networks September 2012 - Present
City of Seattle 2012 - 2015
City of Seattle 2012 - 2015
City of Seattle 2012 - 2015
City of Seattle 2012 - 2015
AAA Washington February 2006 - April 2010
AAA Washington October 2002 - February 2006
Advanced TelCom Group August 2000 - September 2001
U S WEST May 1994 - August 2000
U S WEST February 1992 - May 1994
Skills
Project Management, System Design, Team Building, Microsoft Office, Microsoft Excel, Visio, Coaching, Technical Writing, Microsoft Word, Projects, VoIP, Telecommunications, Team Leadership, Customer Satisfaction, Data Center, Management, Account Management, Program Management, Video Conferencing, Peer Mentoring, Business Analysis, Budgets, Ethernet, IVR, Technical Support, IP PBX, Troubleshooting, Selling, Network Design, Sales Operations, Voice Mail, System Administration, SIP, MPLS, Process Scheduler, Call Center, Training, Telephony, CTI, ACD, Sales, Vendor Management, Networking, ISDN, Leadership, Unified Communications, Contract Negotiation, Process Improvement, IP, Salesforce.com
Education
Central Washington University 1986 — 1988
Bachelor of Science, Business Administration, Marketing, Economics
Green River Community College 1984 — 1986
Associate in Arts, General Studies
Green River Community College 1984 — 1986
Associate in Pre-Professional, Business
Product Training
Professional Development
AAA Washington May 2014 - Present
Network Computing Architects, Inc (NCA) January 2014 - May 2014
PATH October 2013 - January 2014
AAA Washington May 2013 - October 2013
PATH October 2012 - February 2013
NCA May 2011 - February 2012
Merck March 2009 - February 2010
T-Mobile July 2008 - February 2009
Covance 2006 - 2008
TeamSoft 2006 - 2008
Skills
Program Management, Process Improvement, MS Project, Visio, SDLC, Business Analysis, Change Management, Project Planning, Cross-functional Team..., Data Center, SharePoint, SQL, Requirements Gathering, Security, Management, Project Management
Education
University of Wisconsin-Whitewater 2003 — 2005
MBA, Technology & Training
Georgetown University 1997 — 1999
Masters Certificate, Project Management
Project Management Institute 1993 — 1994
PMP, #3353
University of Wisconsin-Madison 1979 — 1983
BS, Economics
University of Wisconsin-La Crosse 1979 — 1981
lia sophia July 2009 - Present
AAA Washington September 2001 - November 2008
Education
Modesto Junior College 1978 — 1981
Child Development/Hospitality studies/theatre Managment
AAA Washington November 2013 - Present
Self Employed July 1998 - Present
The Mac Store August 2011 - November 2013
BriteWorks, Inc. July 2010 - June 2011
Studio Charis June 2006 - March 2009
Ritz Camera & Image April 2004 - June 2006
Skills
Photography, Adobe Creative Suite, Graphic Design, InDesign, Mac, Illustrator, Photoshop, Digital Photography, Layout, Adobe Acrobat, QuarkXPress, Logo Design, Advertising, Dreamweaver, Typography, Web Design, Adobe Bridge, Image Manipulation, Visual Merchandising, POS, Brochures, Posters, Video Editing
Education
Pasadena City College 1998 — 2004
AA, Graphic Design
California State University-Fullerton
Graphic Design
AAA Washington 2015 - Present
Saratoga Family Medicine April 2014 - 2015
Discover Financial Services July 2010 - November 2013
AmeriCorps VISTA April 2009 - April 2010
Starbucks September 2008 - March 2009
Lias Restaurant February 2008 - August 2008
Skills
Underwriting, Credit Risk, Coaching, Consumer Lending, Credit, Financial Risk, Financial Analysis, Risk Management, Banking, Customer Service, Relationship Management, Credit Analysis, Microsoft Excel, Microsoft Office, Strategic Planning, Job Coaching, Call Centers, Credit Cards, CRM, Finance, Leadership
Education
American University 2004 — 2008
BA, International Relations and Affairs
The University of Queensland 2007 — 2007
Globalization and Marketing
Universidad Diego Portales 2006 — 2006
Study Abroad
Saratoga Springs High School 2000 — 2004
High School Diploma
Swedish Medical Center October 2013 - Present
Mary, Queen of Peace October 2012 - Present
Gate Gourmet April 2014 - Present
Adecco - Lee Hecht Harrison September 2014 - November 2014
Adecco - Pontoon Solutions June 2014 - August 2014
Adecco - Sharp Business Systems November 2013 - April 2014
Denali Advanced Integration April 2013 - June 2013
AAA Washington March 2013 - March 2013
ProLango Consulting Inc. 2012 - 2013
Adecco - Verizon Wireless April 2011 - October 2012
Skills
Access, Accounting, Computers, Cpr Certified, Customer Service, Data Entry, Database Administration, Databases, Document Imaging, Document Management, Document Review, Employee Relations, Employee Training, Family Caregiving, First Aid, Help Desk Support, Human Resources, ICD-9, Medical Billing, Microsoft Office, Organization, PeopleSoft, Purchase Orders, Software Documentation, Training, Reference Checking, Resume Writing, Teaching, Childcare
Education
Bellevue Community College 2004 — 2010
Associate of Arts and Sciences (A.A.S.), Medical Billing & Coding/ICD-9 - DBA Specialist
Allan Hancock College, Lompoc, CA 1982 — 1983
None, General Studies & Programming
Seattle Cancer Care Alliance August 2014 - Present
Overlake Hospital April 2014 - Present
Overlake Hospital April 2014 - July 2014
WhitePages May 2011 - February 2013
AAA Washington January 2011 - May 2011
Avelle Inc. - BBOS.com September 2010 - November 2010
HRI Corp/Classmates.com January 2010 - June 2010
Chateau at Valley Center August 2009 - May 2010
Verizon Wireless June 2006 - March 2009
E R Solutions December 2005 - June 2006
Skills
Customer Service, Salesforce.com, Social Media, Email Marketing, Online Advertising, Social Media Marketing, Account Management, Outlook, Event Planning, Social Networking, Sales, Marketing, Microsoft Office, Microsoft Excel, Team Building, Time Management, Leadership
Education
Highline Community College 2012 — 2014
AAS, Nursing
Pima Medical Institute-Renton 2010 — 2010
Medical Assistant Cetification, HealthCare
Seattle Urban Academy 2001 — 2005
Diploma
Expedia March 2010 - Present
EGENCIA, an Expedia, Inc Company July 2002 - May 2010
Metropolitan Travel May 2001 - July 2002
AAA Washington July 1987 - May 2001
Skills
Tourism, Revenue Analysis, Airlines, E-commerce, Call Centers, Travel Management, Account Management, Business Travel, Program Management, Online Travel, Leisure Travel, Management
Education
Edmonds Community College 1983 — 1985
Associate's degree, Travel and Tourism
Car Wash King, LLC May 2012 - Present
Kimbler Financial August 2010 - October 2014
AAA Washington October 2009 - August 2010
Margaret's Window Cleaning March 1986 - May 2009
Margaret’s Window Cleaning 2000 - 2009
Education
Brigham Young University 1988 — 1990
None, Economics
AAA Washington November 2011 - Present
Joshua D. Smith Insurance Agency Inc. October 2008 - June 2013
Farmers Insurance and Financial Services October 2008 - October 2011
Farmers Insurance/Lambert Financial Inc. August 2007 - September 2008
Salter Joyce Ziker, PLLC February 2004 - July 2007
Skills
Property & Casualty..., Sales Management, New Business Development, Legal Liability, Management, Professional Liability, Series 6, Small Business, Entrepreneurship, Commercial Lines, Brokers, Liability, Leadership, Business Development, Commercial Insurance, Life Insurance, Insurance, Negotiation, Risk Management, Sales, General Insurance, Process Improvement, Customer Retention, Casualty, Strategic Financial...
Education
Central Washington University 2000 — 2003
Bachelors, Political Science
Centrailia College 1997 — 1999
AA, Pre Law
Clark Nuber March 2011 - Present
Lake Washington Human Resource Association November 2014 - Present
AAA Washington May 2010 - March 2011
Personnel Management Systems, Inc. June 2007 - May 2010
Progressive Insurance September 2005 - June 2007
Skills
Human Resources, Benefits Administration, Onboarding, HRIS, UltiPro, FMLA, Intranet, HR Policies, Compliance, New Hire Orientations, COBRA, Microsoft Office, SharePoint, Microsoft CRM, DocuSign, Halogen, Notary Public, CPR Certified, Paperless, Recruiting
Education
Bellevue Community College 2007 — 2009
HR Management Certificate
Seattle University 2000 — 2002
Bachelor of Arts, Psychology
Walt Disney World February 2012 - Present
Preferred Partners Insurance March 2008 - January 2012
AAA Washington January 2006 - February 2008
Holland America Line July 2004 - June 2005
Holland America Line October 1999 - June 2004
Universal Studios 1996 - 1999
The Walt Disney Company 1992 - 1995
Walt Disney Parks and Resorts 1990 - 1992
Skills
Marketing Strategy, Marketing, Event Management, New Business Development, Strategic Planning, Event Planning, Sales, Account Management, Budgets, Marketing Communications, Sales Management, Team Building, Social Media Marketing, Business Development, Leadership, Management, Competitive Analysis, Strategy, Start-ups, Market Research, Business Planning
Education
Florida State University - College of Business 1978 — 1982
Bachelor's of Science, Finance
HDR Enginnering, Inc. February 2007 - Present
Washington Mutual July 2005 - January 2007
AAA Washington December 2000 - July 2005
Skills
Employee Relations
Education
Edmonds Community College 1999 — 2001
Associates Degree
New York Community Bancorp March 2006 - Present
New York Community Bancorp November 2002 - August 2005
New York Community Bancorp March 2001 - October 2002
AAA Washington August 1991 - November 1998
Education
Rutgers University 1990 — 1991
Master's degree, Library Science
City University of New York-College of Staten Island 1986 — 1990
Bachelor of Arts (B.A.), History
Human Resources Certification Institute
SPHR
AAA Washington 1998 - Present
APS Technologies September 1994 - March 1998
Skills
Great Plains Software, Accounting, Forecasting, Budget, Microsoft Excel
Education
Northwest Missouri State University 1990 — 1994
Bachelor of Science, Accounting
REI January 2015 - Present
REI September 2012 - January 2015
Research In Motion May 2008 - September 2012
T-Mobile March 2006 - May 2008
T-Mobile August 2002 - March 2006
AAA Washington June 2001 - August 2002
Capital One Auto Finance April 2000 - June 2001
Skills
Leadership, Team Leadership, Process Improvement, Project Management, Program Management
Education
San Diego Christian College 1995 — 1999
Bachelor of Arts (B.A.), Biblical Studies
Fine Solutions August 2015 - Present
NexTec Group June 2012 - July 2015
NexTec Group June 2012 - July 2015
Emergence Limited April 2009 - June 2012
AAA Washington October 2003 - March 2009
Seagull Scientific July 2002 - October 2003
Telecom Network Specialists 2000 - May 2002
Streeter & Associates 1997 - 2000
Skills
SQL, SmartList Builder, Advanced Excel, Great Plains Software, Business Analysis, Budgeting, Software Project..., Process Improvement, Process Engineering, ERP, Data Analysis, Data Migration, Business Requirements, Consultancy, System Testing, System Design, Software Implementation, Software Training, Enterprise Software, HRIS, HR Consulting, HR Strategy, HR Policies, HR Transformation, HR Solutions, Payroll Software, Consultants, Budgets, Professional Services, FRx, Payroll, Business Process, Financial Reporting, Microsoft CRM, Financials, Microsoft Dynamics, Personnel Management, Hands-on Training, CRM, Requirements Analysis, Integration, Consulting, Microsoft Excel, Microsoft Dynamics GP
Education
Pierce College 1982 — 1985
General, Business
AAA Washington April 2003 - Present
Safeco January 2000 - April 2003
Safeco June 1997 - January 2000
Bartell Drugs September 1985 - June 1997
Skills
Insurance, Casualty, Underwriting, Life Insurance, Claim, Fixed Annuities, Sales, Property & Casualty..., General Insurance, Commercial Insurance, Umbrella Insurance, Liability, Disability Insurance, Workers Compensation, Legal Liability, Term Life Insurance, Health Insurance, Customer Service, Professional Liability, Commercial Lines, Risk Management
Education
University of Washington 1982 — 1985
Bachelor of Arts
Green River Community College 1980 — 1982
Associate of Arts
Harborstone Credit Union May 2002 - Present
University of Phoenix December 2010 - Present
SOMA.com CVS.com (acquired by CVS/Pharmacy) 1999 - 2001
Drug Emporium NW (acquired by Longs Drugs) 1997 - 1999
GNA Corporation, a GE Capital Company 1995 - 1997
AAA Washington 1993 - 1995
Skills
Budget Management, Strategic Planning, Awareness, Advertising, Social Media, Art Direction, Marketing Communications, Marketing Strategy, Media Relations, Corporate Communications, Online Marketing, Event Planning, Creative Direction, Social Media Marketing, Integrated Marketing, Internal Communications, Digital Marketing, Web Design, Marketing Management, Promotions, Social Networking, Digital Media, Corporate Branding, Twitter, Facebook, Brand Development, Marketing
Education
Pomona College 2008 — 2010
Diploma
University of Phoenix 2006 — 2008
MBA
University of Phoenix 2004 — 2006
BS-MKT
North Seattle Community College 1989 — 1991
AA
Bishop Blanchet High School 1982 — 1985
AAA Washington March 2011 - January 2013
Safeco August 2004 - June 2009
Bartell Drugs May 1988 - June 2002
Skills
Social Networking, Training, Mock Interviews, Interviews, Customer Service, Human Resources, Leadership, Recruiting, Outlook, Coaching
Education
South Seattle College 2009 — 2009
Certificate, Windows and Excel 2007
Highline College 2003 — 2004
HR Generalist Certificate, Human Resources
Bellevue College 2000 — 2000
A+ Computer Certification, A+ Computer Certification
St. Thomas University (CA) 1971 — 1973
English Major
HALL Insurance Agency February 2012 - Present
AAA Washington August 2010 - February 2012
American Family Insurance February 2008 - August 2010
State Farm Insurance August 2001 - January 2008
Skills
Insurance, Term Life Insurance, Property & Casualty..., Disability Insurance, Legal Liability, Retirement Planning, Coaching, Leadership, Commercial Insurance, New Business Development, Customer Service, Casualty, Health Insurance, Umbrella Insurance, Homeowners, Motorcycle, Life Insurance, RV, Fixed Annuities, Sales, Casualty Insurance
Education
Brigham Young University - Idaho 1987 — 1990
Social Studies
Conover Insurance March 2014 - Present
AAA Washington January 2011 - March 2014
Washington Real Estate Holdings July 2006 - March 2010
Harland Clarke September 2002 - April 2006
Pacific Gas and Electric Company April 1991 - July 2000
Skills
Customer Service, Client Relations, P&C License, P&C Insurance, Insurance, Umbrella Insurance, Account Management, Sales, Personal Lines Auto, Photoshop, Illustrator, Utility Industry, Mac, Windows, Pre-press, Call Centers, Property Management
Education
Oregon Institute of Technology 1985 — 1988
Industrial Management
Mazama 1981 — 1985
on sabbatical July 2015 - Present
Amazon December 2014 - June 2015
Amazon August 2014 - December 2014
Amazon January 2013 - December 2014
Amazon March 2011 - January 2013
AAA Washington November 2009 - March 2011
PACCAR Inc May 2006 - May 2009
Executive Edge 2004 - 2005
Target 2003 - 2004
Skills
Leadership Development, Training, Talent Management, Instructional Design, Program Management, Onboarding, Management, Employee Engagement, Employee Training, Performance Management, Workshop Facilitation, Team Leadership, Process Improvement, Operations Management, Organizational..., Succession Planning, Curriculum Development, Workforce Planning, Employee Relations, Training Delivery, Performance Improvement, Personnel Management, Organizational..., Adult Education, Facilitation, Training & Development, Employee Benefits, Executive Coaching, Program Evaluation, Train the Trainer..., Career Development, Learning Management, Leader-led Development, Learning Transfer, On the Job Training, Staffing Plans, Labor Models, Strategy
Education
Seattle University
MEd, Adult Education and Training - HR Development
Kent State University
BA, Interpersonal Communication
AAA Washington May 2009 - Present
AAA Allied Group 2001 - 2009
Skills
Operations Management, Leisure Travel, Cross-functional Team..., Specialties, Sales, Training, Management, Customer Service, Strategy, Customer Satisfaction, Analysis, Vacation, Team Building, Marketing, Leadership, Process Improvement, Travel Management
Education
Baker University 2007 — 2009
MBA: International Business, International Business, 4.0
University of Kansas 1997 — 2001
Bachelors of Social Welfare, Social Welfare
Lawrence High 1994 — 1997
McDonald Insurance Group Investors LLC DBA Valley Insurance Agency August 2014 - Present
AAA Washington May 2012 - August 2014
Skills
Customer Service, Sales, Knowledge-hungry Learner, Competitive Intelligence, Charismatic Leadership
Education
Shoreline Community College
Nordstrom January 2015 - Present
Sublime Media May 2014 - January 2015
Realty in Motion September 2012 - April 2014
AAA Washington May 2009 - August 2012
Skills
Instructional Design, E-Learning, Instructor-led Training, Training, Articulate Storyline, Captivate, Outlook, Storyboarding, Articulate Suite, E-Learning Development, Call Centers, Microsoft Office, Microsoft Word, Adobe Premiere Pro, SnagIt, Visio, PowerPoint, SharePoint, Learning Management..., Microsoft Excel, Instructional Manuals
Education
Loyola Marymount University 2004 — 2008
Bachelor of Arts (B.A.), Psychology
Charles Wright Academy
CHI Franciscan Health August 2013 - Present
AAA Washington March 2011 - July 2013
Puyallup School District August 2007 - March 2011
Franciscan Health Systems June 2007 - August 2007
Puyallup School District February 2006 - May 2007
Skills
Windows 7, Polycom Video..., Microsoft Office, Active Directory, Telemedicine, Android, Apple iOS, Mobile Device Management, Network Administration, Windows Server, Computer Network..., Desktop Computers, Cisco Technologies, Project Management, Remote Desktop, LifeSize Video..., Windows XP, Numara Track-It, Program Development, Microsoft Servers, Norton Ghost, PXE Boot, Software Installation, Servers, Computer Hardware, Troubleshooting, Networking
Education
ITT Technical Institute-Seattle 2010 — 2013
Bachelor of Science (B.S.), Information Systems and Cybersecurity
Emeral Ridge High School, Puyallup, WA 2004 — 2007
Sweaty Nation March 2015 - Present
AAA Washington April 2011 - March 2014
Columbia Hospitality 2009 - 2011
Physical Therapy and Spa 2007 - 2011
Stims & Moloko Coffee Company 2006 - 2007
AT&T Mobility 1997 - 2005
Education
American Public University System
Bachelor of Science (B.S.), Sports and Health Sciences, Concentration Exercise Science, 3.4
Denton School of Massage & Wellness 2006 — 2007
License and National Certification, Therapeutic Massage, 3.8
Bellevue College 1986 — 1987
Associate of Arts and Sciences (A.A.S.), 3.4
Origin Engineering Llc September 2013 - Present
Intelligent Balance Spinal Care August 2012 - September 2013
AAA Washington June 2006 - November 2011
Skills
Customer Satisfaction, Customer Service, Sales, Microsoft Excel, Microsoft Word, Team Building, Inventory Management, Customer Retention, Management, Team Leadership, Process Improvement, Account Management, Bookkeeping
Education
Spokane Falls Community College 2005 — 2006
Small Businesses Management
East Valley High School 1999 — 2003
General High School Degree
Freelance Writer September 2004 - Present
AAA Washington May 2014 - August 2014
Girl Scouts of Western Washington July 2011 - May 2013
Girl Scouts of Western August 2007 - May 2011
Seattle Children’s Theatre October 2006 - June 2007
University of Idaho Theatre Department January 2005 - June 2005
University of Idaho January 2003 - December 2004
Skills
Editing, Research, Curriculum Development, Screenwriting, Analysis, Volunteer Management, Non-profits, Community Outreach, Fundraising, Event Planning, Public Speaking, Program Development, Event Management, Social Media, Public Relations, Customer Service, Creative Writing, Microsoft Office, Social Networking, Film Production, Databases, Technical Writing, Project Management, Project Planning, Interviews, Leadership, Marketing, Teaching, Leadership Development, Nonprofits, Writing, Copywriting, Theatre, Management, Film
Education
University of Idaho
Master of Fine Arts, Theater Arts, Dramatic Writing
University of Washington
Professional and Continuing Education Program Certificate, Screenwriting
Northern Michigan University
Bachelor of Science, Theater, Art and Design Minor
Northern Michigan University
Bachelor of Science, English Literature, Theater Minor
AAA Washington February 2015 - Present
forever 21 June 2014 - April 2015
gmvcc May 2011 - June 2014
Nordstrom July 2013 - March 2014
Skills
Fashion, Customer Service, Nonprofits, Visual Merchandising, Performing Arts, Creative Writing, Public Speaking
Education
Bellevue College 2011 — 2015
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Tahoma high school 2008 — 2011
DHS/CBP 1988 - 2012
PSI International, Inc. April 1985 - October 1988
VISA USA, INC. 1978 - 1985
AAA Washington 1973 - 1978
Skills
SQL, Data Center, Windows Server, Active Directory, Telecommunications, Microsoft SQL Server, ITIL, Servers, Information Assurance, PMP, Information Technology, Integration, Project Management, Process Improvement, Security, Security Clearance, Disaster Recovery, Enterprise Architecture, Program Management
Education
Colegio de San Juan de Letran 1956 — 1967
Grade 1 through 2nd year College - Major in Accounting, minor in banking & finance
REI October 2014 - Present
AAA Washington October 2013 - October 2014
Marriott International June 2013 - December 2013
Costco Wholesale August 2008 - December 2012
Skills
Customer Service, Communication Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Money Management, Hospitality, Leadership, Multimedia, Organization, Photoshop, PowerPoint, Problem Solving, Windows, Web Services, SABRE, FOSSE, Squirrel, Social Media, Outlook, Amadeus GDS, Project Management, Direct Sales, Cruises, Apollo GDS, Galileo, Viewpoint, Sabre, Travel Planning, Travel Arrangements, Marketing, Social Networking, Event Management, Sales, Event Planning
Education
Bellevue Community College 2003 — 2004
Business/Corporate Communications
Liberty High School 1999 — 2003
Diploma, Required
AAA Washington June 2011 - Present
AAA Washington December 2007 - July 2011
Alfy's January 1996 - September 2007
Skills
RV, Motorcycle, Property & Casualty..., General Insurance, Annuities
Education
University of Washington, Michael G. Foster School of Business 1999 — 2001
BA, Business Administration
Edmonds Community College 1997 — 1999
AAS, Business
Farmers Insurance May 2014 - Present
AAA Washington April 2012 - February 2014
T-Mobile August 2009 - February 2012
Unicel March 2006 - May 2009
Norm Thompson Outfitters 1997 - 2006
UPS 1994 - November 1997
UPS April 1988 - 1994
Skills
Customer Service, Forecasting, Budgeting, Statistics, Customer Retention, P&L Management, Scheduling, Business Process, Operation, Customer Satisfaction, Cross-functional Team..., Process Improvement, Team Building, Coaching, Process Engineering, Strategic Planning, Problem Solving, Planning, Business Strategy, Call Center, Management, Call Centers, Budgets, Customer Experience, Training, Vendor Management, Project Planning, Telecommunications, Process Scheduler, Thought Leadership, Leadership
Education
Villanova University 2009 — 2009
Six Sigma Black Belt Certifications
Marylhurst University 1995 — 1997
MBA
Montana State University-Bozeman 1983 — 1988
BS, Industrial & Management Engineering
Blue Cross of Idaho September 2014 - Present
Blue Cross of Idaho November 2013 - September 2014
Blue Cross of Idaho January 2013 - November 2013
Sibirica Journal January 2013 - August 2013
Blue Cross of Idaho February 2006 - January 2010
AAA Washington January 2002 - February 2006
Skills
Research, Insurance, Data Analysis, PowerPoint, Coaching, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Social Media, Public Speaking, Teamwork, English, Process Improvement, SharePoint, Technical Writing, Value Stream Mapping, Affordable Care Act, Business Requirements, Business Analysis, NCQA, URAC, Medicare, Medicaid, Analysis
Education
Boise State University 2010 — 2013
Bachelor of Arts (B.A.), Anthropology
AAA Washington July 2014 - Present
Rosanna, Inc. February 2011 - Present
Catholic Community Services NSW/ACT January 2010 - January 2011
Becker & Mayer! March 2010 - June 2010
Skills
Photoshop, Illustrator, Typography, Logo Design, Graphic Design, Illustration, Adobe Creative Suite, InDesign, Layout, Packaging, Brochures, Branding & Identity, Concept Development, Art Direction
Education
Art Institute of Seattle 2007 — 2010
BFA, Graphic Design
Washington State Department of Transportation September 2009 - Present
Washington State Department of Transportation June 2007 - September 2009
Washington State Patrol November 2004 - June 2007
University of Puget Sound August 1999 - November 2004
Meyers & Gormley, LLC June 1997 - August 1999
AAA Washington March 1994 - June 1996
Skills
Compliance, Training Delivery, Editing, Grant Writing, Policy Analysis, Legal Translation, Contractual Agreements, Revenue Forecasting, Transportation Planning, Curriculum Development, Stage Management, Prezi, Property Management, Interviewing Skills, Program Management, Policy, Government, Community Outreach, Nonprofits, Fundraising, Training, Microsoft Office, Public Speaking
Education
Seattle University 2001 — 2004
Master of Public Administration (MPA), Public Policy Analysis
Washington State University 1989 — 1993
Bachelor of Arts, Technical Theatre/Theatre Design and Technology
AAA Washington July 2012 - Present
Bank of America July 2011 - July 2012
Loomis June 2010 - July 2011
Skills
Financial Accounting, Customer Service, Accounting, Office Administration, Travel Planning, Leisure Travel, Marketing Strategy
Education
Oak Harbor High School
Skagit Valley College
AAA Washington May 2014 - Present
Colibrium December 2013 - February 2014
Agencyport Software 2009 - 2013
Corrections.com 2007 - 2009
Skills
Interaction Design, Business Analysis, User Experience Design, Requirements Gathering, User Research, User Scenarios, Technical Writing, Proposal Writing, Report Writing, Test Cases
Education
Boston University 2003 — 2007
SouthernGospelPDX.com January 2009 - Present
Walking Adventures International March 2007 - January 2012
AAA Washington January 2000 - December 2005
Franz Family Bakery July 1962 - December 1993
Skills
Event Planning, Singing, Customer Service, Concerts, Travel Management, Leisure Travel, Public Relations, Volunteer Management, Event Management, Team Building
Education
Mt. Hood Community College 1993 — 1994
Travel and Tourism Degree, Tourism and Travel Services Management
Franklin High School
Clint's writing career January 2014 - Present
The Wandering ones April 2000 - Present
Icicle Ridge Graphics March 1995 - Present
NCW Media August 2011 - December 2014
The Wenatchee World July 2004 - June 2011
AAA Washington April 1998 - July 2004
Skills
Graphic Design, Advertising, Illustration, Graphics, Newspaper, Photoshop, Writing, Illustrator, Adobe Creative Suite, InDesign, Customer Service, Production, Mac, Publishing, Creative Writing, Comics, Art, Dreamweaver, Drawing, Layout, QuarkXPress, Books, Logo Design, Newspapers, Magazines, Editorial, Vector Illustration, Storyboarding, Copy Editing, Publications, Web Design, Cartoons, Digital Illustration, Graphic Novels, Comic Books, WordPress, Copywriting, Storytelling, Posters, Photography, Digital Painting, Book Covers, Blogging, Content Management, Web Content, Art Direction, Creative Direction, Animation, Online Publishing, Content Development
Education
Art Institute of Seattle 1986 — 1988
AA, Graphic Design & Illustration
Washington State University 1980 — 1982
BFA, Fine Art
Evergreen Home Loans July 2014 - Present
AAA Washington May 2012 - 2014
John L. Scott January 2010 - January 2011
Holland America / Windstar Cruises January 1989 - January 1996
Skills
Sales, Budgets, Negotiation, Payroll, Travel Planning, Invoicing, Vacation, Research, Cruises, Employee Engagement, Pricing, Customer Service, Event Planning, Luxury Cruise, Event Management, Hospitality Industry, Hospitality, Hotels, Travel Management, Leisure Travel, Tourism, Resorts, Food & Beverage
Education
Edmonds Community College 1984 — 1987
Associate's Degree, Tourism and Travel Services Marketing Operations
Rockwell Institute
Real Estate License
Explode My Business Now January 2006 - Present
Mannatech 1994 - 2013
Desert Arc January 2009 - November 2011
AAA Washington 1999 - 2008
Skills
Social Networking, Social Media Marketing, Social Media, Email Marketing, Blogging, Marketing, Public Relations, Public Speaking, Advertising, Marketing Strategy, Customer Service, Sales, Web Marketing, Entrepreneurship, Online Advertising, Online Marketing, SEO, Lead Generation, Start-ups, Selling, Direct Marketing
Education
Lewis and Clark College
Master of Arts in Teaching (M.A.T.), Education
Washington State University
B.A, Education, Communication Disorders Specialist
AAA Washington July 2011 - Present
Parker Staffing Services (Nintendo) May 2010 - June 2011
Free & Clear October 2008 - April 2010
Starbucks September 2004 - September 2008
Skills
Customer Service, Creative Problem Solving, Easily Adaptable, Training, Selling, Customer Satisfaction, Superior customer..., Strong analytical and..., Quickly learn, apply..., Customer Retention, Social Networking, Customer Experience, Event Planning, Social Media Marketing, Problem Solving, Leadership, Communication, Time Management, Team Building, Writing, Travel Marketing, Sales
Education
Brooklyn College 2004 — 2010
Bachelor of Science (BS), Political Science and Government
City University of New York-Brooklyn College 2004 — 2010
Bachelor's degree, Political Science and Government
AAA Washington March 2011 - Present
Holland America Line October 2008 - March 2011
Windstar Cruises / Ambassadors International Inc. July 2007 - April 2008
Holland America Line September 2002 - July 2007
Education
Seattle Pacific University
BA, European Studies-Russian/Minor-Business Administration
Trident Seafoods December 2014 - Present
32nd District Democrats 2005 - Present
Capstone Solutions, Inc. June 2014 - October 2014
AAA Washington April 2014 - May 2014
Express Employment Professionals February 2014 - April 2014
Northwest Mechanical Inc July 2012 - January 2014
Shoreline Green Business Program January 2010 - March 2013
Private home owner 2002 - 2011
Shoreline Chamber of Commerce March 2008 - March 2009
Skills
Strategic Planning, Customer Relations, Writing, Public Speaking, Excel, Microsoft Excel, Project Management, Community Outreach, Non-profits, Research, Environmental Awareness, Customer Service, Nonprofits, Sustainability, Grants, Leadership, Community Development, Small Business, Sustainable Business, Entrepreneurship, Organizational..., Team Building, Policy, Coaching, Volunteer Management, Public Relations, Event Planning, Leadership Development, Workshop Facilitation, Program Development, Sustainability..., Government, Event Management
Education
Hillsdale College 1975 — 1976
Kailua High School
High School Diploma, Journalism
Wizards of the Coast March 2014 - Present
Skills Inc. July 2013 - March 2014
Wizards of the Coast May 2012 - June 2013
AAA Washington January 2008 - April 2012
Cascade Games 2003 - 2012
Expedia July 2006 - December 2007
Redmond Marriott Town Center May 2004 - June 2006
Skills
Team Building, Process Improvement, Microsoft Office, Logistics, Customer Service, Team Leadership, Outlook, Microsoft Excel, Microsoft Word, Coaching, Sales, Time Management, Training
Education
Central Washington University 1996 — 2000
Bachelor of Arts (B.A.), Geography
Kozu Insurance Services March 2009 - March 2010
AAA Washington December 2007 - March 2009
Waddell & Reed Financial Services May 2006 - November 2007
Quizno's Subs November 1995 - January 2005
Biblesoft October 1992 - June 1996
Skills
Medical Coding, ICD-9, CPT, HCPCS, Physician Coding, Wound Care, Diabetes, Microsoft Excel, Microsoft Word, Medicare, Sales, Medical Terminology, HIPAA, Insurance, Marketing, EMR, Cardiology, Epic Resolute..., E/M coding, Medicaid, Health Insurance, EHR, Medical Records
Education
Highline Community College 2010 — 2010
University of Washington 1972 — 1976
Bachelor of Arts (B.A.), Communication, General
Queen Anne High School 1969 — 1972
Zegrahm Expeditions November 2013 - March 2015
Zegrahm Expeditions May 2012 - November 2013
Zegrahm Expeditions May 2011 - May 2012
Zegrahm Expeditions April 2000 - May 2011
AAA Washington April 1991 - March 2000
Skills
Marketing Strategy, Event Planning, Program Management, Microsoft Office, Tour Operators, Tour Management, Sustainable Tourism, Development Tools, Leisure Travel, Adventure Travel, Travel Management, Cruises, Travel Planning, Vacation, Event Management, Marketing Communications, Leisure, Incentive Travel, Business Travel, Destination Marketing, Incentives, Hospitality, Hotels, Online Travel
Education
Becker College 1984 — 1986
Associate of Science (AS), Tourism and Travel Services Management
Tolland High School 1980 — 1984
High School Diploma
Verizon Wireless 2011 - Present
Verizon Wireless 2004 - 2011
AAA Washington 2004 - 2004
TeleTech 2001 - 2004
AT&T Broadband 1999 - 2001
US Navy 1977 - 1999
Skills
Contact Centers, Call Centers, Workforce Management, Forecasting, Scheduling, Leadership, Process Scheduler, Training, Vendor Management, Customer Satisfaction, IEX, Capacity Planning, Call Center, Telecommunications, Web Chat, Social Media, Contact Center Strategy, Contact Center..., Budget Process
Education
Chapman University
Bachelor's Degree, Computer Information Systems
Hawaii Pacific University
Associate's Degree, Supervisory Leadership
AAA Washington April 2013 - Present
AAA Washington March 2008 - April 2013
Kent Dragon Boat Association 2011 - 2013
Video Only January 2005 - March 2008
The Home Depot January 2000 - January 2005
Mission Hills Mortgage September 1998 - January 2000
Cryk May 1996 - September 1998
Progressive International December 1994 - May 1996
Skills
Marketing, Account Management, Advertising, Publishing, Adobe Creative Suite, Microsoft Office, Event Planning, Event Management, Project Management, Budgets, Marketing Strategy, Marketing Communications, Email Marketing, Direct Marketing, Social Media Marketing, Customer Service, Leadership
Education
Central Washington University 1990 — 1994
BS, Marketing
Alliant Insurance Services April 2013 - Present
Concur Technologies November 2007 - April 2013
RealNetworks, Inc. March 2007 - July 2007
PRO Sports Club January 2005 - October 2006
Shurgard Storage November 2003 - January 2005
AAA Washington March 1997 - November 2003
Skills
HRIS, Employee Benefits, Recruiting, Onboarding, Applicant Tracking..., Human Resources, Employee Relations, Talent Acquisition, Benefits Administration, ADP Payroll, Performance Management, Talent Management, College Recruiting, Technical Recruiting, Salesforce.com
Education
Western Washington University 1992 — 1994
Green River Community College 1989 — 1991
Dade Moeller and Associates January 2004 - Present
ATL International June 2003 - January 2004
Informatics September 2001 - March 2003
AAA Washington September 2000 - September 2001
Wallstreet Mission/Goodwill Industries November 1988 - June 2000
Skills
Leadership, Training, Management, Project Management, Operations Management, Strategic Planning, Customer Service, Sales, Program Management, Policy, Integration, Human Resources, Analysis, Leadership Development, Team Building, Risk Assessment, Environmental Awareness, Personnel Management, Operational Efficiency, Organization, Security, Vendor Management, Problem Solving, Budget Management, Business Management, Communication, Team Leadership, Microsoft Office
Education
Briar Cliff University 1993 — 1998
B.A., Human Resources Management
Briar Cliff University 1993 — 1996
Associate of Arts (A.A.), Psychology
LCHS
High School
Western Iowa Tech Community College
Accounting
Whitesel Sports Medicine Consulting, Inc October 2014 - Present
AAA Washington February 2014 - October 2014
Otter Insurance Agency May 2012 - February 2014
American Family Insurance May 2011 - May 2012
TalentWise October 2010 - April 2011
Advantage Sales & Marketing January 2006 - 2010
Enterprise Rent-A-Car 2004 - 2005
Skills
Insurance, Cold Calling, Sales, Account Management, Salesforce.com, Customer Service, Marketing, Outlook, Sales Management, Leadership, Business Development, Top Producer, Management, Human Resources, Commercial Insurance, Recruiting, Contract Negotiation, Customer Satisfaction, Lead Generation, Networking, Selling, Negotiation, Umbrella Insurance, Retail, Customer Retention, Social Media, Talent Acquisition
Education
Arizona State University 2000 — 2004
BA, Communications
Lake Washington High School 1997 — 2000
Fine Solutions April 2012 - Present
Washington Dental Service November 2010 - March 2012
AAA Washington October 1991 - July 2010
Plush Pippin Corporation October 1987 - August 1991
Skills
Great Plains Software, Sarbanes-Oxley Act, Accounting, Microsoft Dynamics, Financial Reporting, Budgets, Account Reconciliation, Forecasting, Accounts Payable, Software Implementation, Payroll, Business Analysis, Auditing, Process Improvement, Microsoft Dynamics GP, Financial Analysis
Education
Central Washington University 1983 — 1987
Bachelor of Science, Accounting
CPA
AAA December 2007 - Present
AAA Washington 2007 - Present
Liberty Mutual July 2005 - November 2007
Santa Rosa Alliance Church July 2002 - March 2005
Skills
Umbrella Insurance, Insurance, General Insurance, Customer Service, Commercial Insurance, Property & Casualty..., Commercial Lines, Casualty, RV, Life Insurance, Underwriting, Motorcycle, Legal Liability, Fixed Annuities, Sales Management, Liability, Licensed Property &..., Term Life Insurance, P&C Insurance
Education
Simpson University 1998 — 2002
Bachelor's degree
AAA Washington August 2007 - Present
AAA Insurance Company August 2007 - June 2008
Transamerican Insurance December 1999 - August 2007
Robinson Group 2005 - 2006
The Seattle Times February 1980 - December 1999
Skills
Leadership, Sales, Marketing, Supervision, Insurance, Management, RV, Property & Casualty..., Motorcycle, General Insurance, Life Insurance, Umbrella Insurance, Liability, Account Management, Call Center, Casualty, Fixed Annuities, Commercial Insurance, Casualty Insurance
Education
City University of Seattle 1980 — 1984
Business
Garfield High School 1971 — 1975
general ed
Specialty Cruise & Villas September 2015 - Present
AAA Washington 2003 - 2011
Skills
Leisure Travel, Incentives, Travel Management, Tourism, Travel Technology, Business Travel, Hotels, Hospitality, Event Management, Leisure, Revenue Analysis, Vacation, Online Advertising, Car Rental, Galileo, Sales, Incentive Travel, Tour Operators, Event Planning, Corporate Events, Marketing, Cruises
Education
Fullerton College 1985 — 1986
Columbia Valley Community Health January 2010 - Present
Columbia Valley Community Health October 2008 - January 2010
AAA Washington 2008 - 2008
Enterprise Rent-A-Car 1998 - 2008
Skills
Customer Satisfaction, Customer Service, Account Management, Salesforce.com, Customer Relations
Education
University of Washington 2000 — 2000
Business
Bellevue College 1997 — 1999
AA, Economics
Capital Growth & Preservation 2010 - Present
AAA Washington September 2009 - June 2010
USAA July 2004 - August 2009
Skills
Fixed Annuities, Life Insurance, Insurance, Retirement Planning, Retirement, Property & Casualty..., Estate Planning, Underwriting, Strategic Financial..., Wealth, Investments, Customer Service, Strategic Planning
Education
Grand Canyon University 2006 — 2008
Gonzaga University 1995 — 1999
Bachelors, Education
TATE, Inc June 2014 - Present
Coastal Riverine Squadron 11 June 2014 - Present
CORIVRON 11 December 2012 - May 2014
AAA Washington June 2012 - March 2014
VALIC August 2011 - May 2012
U.S. Navy June 1988 - November 2011
Allstate Insurance March 2003 - January 2009
MetLife 2009 - 2009
A.G. Edwards & Sons, Inc. April 1997 - March 2003
Skills
Program Management, Insurance, Leadership, Operations Management, Team Building, Budgets, Strategic Planning, Sales, Security, Military, Command, Navy, Operational Planning, Defense, Security Clearance, DoD, Intelligence Analysis, National Security, Military Experience, Aviation, Government, Military Operations, Weapons, Homeland Security, Aircraft, Intelligence, Organizational..., Counterterrorism, Top Secret, Military Training, Force Protection
Education
Naval Postgraduate School
University of Washington
AAA Washington April 2011 - Present
Qwest Communications 1999 - April 2011
Education
Pacific Lutheran University 1974 — 1978
Bachelor of Business Administration (BBA)
Seattle University
Master of Business Administration (MBA)
Bellevue Club February 2012 - Present
AAA Washington November 2000 - October 2011
Coastwide Laboratories 1996 - 1998
Northwest Forklift 1991 - 1996
Skills
Reconciling, ACH, Accruals, Deposits, Journal Entries, Petty Cash, Great Plains, Accounts Payable, Statements, Cash Receipts, Data Entry, Great Plains Software, Payments, Reconciliations, General Ledger, Account Reconciliation, Spreadsheets, Accounts Receivable, Reconciliation, Adjustments, Credit Cards, Expenses, Outlook, Accounting, Excel, Expense report..., Financial Statements
Education
North Seattle Community College 1987 — 1989
Bookkeeping Certificate, Accounting
Youngstown State University
none, business admin and accounting
Princess Cruises December 2008 - Present
AAA Washington February 2004 - November 2008
Reno-Tahoe International Airport October 1993 - February 1998
Skills
Customer Service, Cruises, Hotel Reservations, Word, Customer Relations, Tourism, Hotels, Inventory Management, Vacation, Leisure Travel, Hospitality, Travel Planning, Travel Management, Online Travel, Tour Operators, Leisure
Education
California State Polytechnic University-Pomona 1987 — 1989
incomplete, Travel Management
Edison High School 1973 — 1976
Cumbres Junior High School 1970 — 1973
AAA Washington March 2010 - Present
Maverick Label June 2007 - January 2009
Education
Edmonds Community College 2009 — 2011
Accounting
Arthur J. Gallagher & Co. August 2014 - Present
Colliers International February 2012 - July 2014
AAA Washington September 2005 - February 2012
AAA Washington October 2003 - September 2005
Japanese Exchange and Teaching Program (JET) August 2000 - August 2003
Skills
Customer Service, Property & Casualty..., Outlook, Insurance, Event Planning, Microsoft Word, Microsoft Excel, Microsoft Office, Organization, Employee Benefits, Training, Social Networking, Time Management, Data Entry, Event Management, PowerPoint
Education
Mount Holyoke College 1996 — 2000
BA, Asian Studies
AAA Washington August 2012 - Present
Herrera Environmental Consultants July 2007 - January 2012
IKEA Group September 1998 - June 2006
JCPenney June 1990 - February 1998
Skills
Workforce Planning, Deferred Compensation, Employee Relations, Onboarding, SPHR, Employee Benefits, Personnel Management, Training, Applicant Tracking..., New Hire Orientations, HR Policies, Team Building, Human Resources, Management, Leadership, Customer Service, Coaching, Talent Management
Education
University of Washington 2011 — 2012
Post Graduate Certificate, Project Management
City University Seattle, WA
Human Resources
Seattle Pacific University
Human Resources
Western Washington University
BA, General Sales, Merchandising and Related Marketing Operations
aaa enterprise June 2011 - Present
KeyBank August 2009 - June 2011
East Central January 1999 - January 2009
AAA East Central 1999 - 2009
AAA Washington 1991 - 2001
AAA Washington 1991 - 2001
AMERICAN AUTOMOBILE ASSOCIATION OF WASHINGTON January 1991 - January 1999
Certified Vacations January 1988 - January 1991
Certified Vacations 1984 - 1991
Certified Vacations 1984 - 1991
Education
University of Miami 1984 — 1986
BA; Post, Biology; Studies, Secondary Education
Hiram College 1982 — 1984
general
AAA Washington April 2015 - Present
Getty Images March 1999 - May 2000
Skills
Public Speaking, Marketing Communications, Management, Microsoft Office, Research, Project Management, Customer Service, Teaching, Strategic Planning, Social Media, Nonprofits, Event Planning, Program Management
Education
University of Washington, Michael G. Foster School of Business 2000 — 2002
Master of Business Administration (M.B.A.)
Cornell College 1988 — 1992
Bachelor's degree, International Business
Kenmore Air Harbor, Inc. May 2015 - Present
AAA Washington 2010 - 2011
Vulcan, Inc. 2003 - 2004
Northwest Airlines 1986 - 1997
Northwest Airlines 1989 - 1993
Education
Bellevue College Continuing Education
Human Resources Management Certificate
The University of North Dakota
Bachelor of Science (BS)
AAA Washington August 2014 - Present
Employer Support of the Guard and Reserve, Washington Committee December 2008 - Present
Washington State Patrol December 2007 - July 2014
364th ESC U.S. Army Reserve 2010 - 2011
70th Regional Readiness Command October 2004 - October 2007
U.S. Central Command June 2005 - August 2006
US Central Command 2005 - 2006
Skills
Public Relations, Communications Planning, Public Information, Crisis Communications, Strategic Communications, Media Relations, Strategy, Community Development, Facebook, Government, Public Affairs, Program Management, Social Media, News Writing, PIOS, Publicity, Policy, Leadership, Strategic Planning, Publications, Public Policy, Blogging, Event Management, Crisis Management, Spokesperson, Speech Writing, Message Development
Education
City University of Seattle 2007 — 2011
Master of Business Administration (M.B.A.), Marketing
FEMA Emergency Management Institute 2009 — 2009
Certificate, Public Information Course
Defense Information School 2002 — 2002
Certificate of Training, Print Journalism
University of Connecticut 1984 — 1989
Bachelor of Science, Communications
The Hartford April 2014 - Present
Independent Insurance Agents of Texas May 2013 - April 2014
AAA Washington February 2010 - May 2013
Farmers Insurance November 2008 - December 2009
Farmers Insurance October 2007 - November 2008
Liberty Mutual Insurance June 2006 - September 2007
AAA Texas 2004 - May 2006
AAA Texas 2003 - 2004
AAA Texas June 2000 - November 2003
Farmers Insurance January 1999 - May 2000
Skills
Property & Casualty..., Sales Management, Sales, Umbrella Insurance, Workers Compensation
Education
Sam Houston State University 1983 — 1987
BS, Major: Law Enforcement and Police Science; Minor: General Business Administration
AAA Washington January 2010 - Present
Farmers Insurance October 2006 - January 2010
Skills
General Insurance, Property & Casualty..., Insurance, Life Insurance, Legal Liability, Casualty, Disability Insurance, Underwriting, Commercial Insurance, Liability, Umbrella Insurance, Professional Liability, Casualty Insurance, Sales, Customer Service
Education
Eastern Washington University
McVay Brothers Siding & Windows March 2015 - Present
Titan Truck Equipment December 2010 - March 2015
Nelson Brothers, Inc. March 2005 - February 2010
Northwest Farm Credit Services March 2003 - February 2005
AAA Washington June 2001 - February 2003
CONE & CO. July 2000 - May 2001
Skills
Payroll, Human Resources, Employee Benefits, Accounts Payable, Accounts Receivable, QuickBooks, Customer Service, Bookkeeping, Accounting, Account Reconciliation, Invoicing, Spreadsheets, Expenses, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Data Entry, Inventory Management, Office Management, Retail, General Ledger, Budgets
Education
Spokane Community College 1999 — 2000
Associate of Arts and Sciences (A.A.S.), Accounting
Moscow Senior High
High School
AAA Washington February 2002 - Present
Skills
Property & Casualty..., Life Insurance, Insurance, General Insurance, RV, Casualty, Financial Services, Liability, Legal Liability, Underwriting, Fixed Annuities, Training, Commercial Insurance, Marketing, Process Improvement, Sales, Customer Service, Commercial Lines, Workers Compensation, Umbrella Insurance, Casualty Insurance, Leadership, New Business Development, Professional Liability, Sales Management
Education
Valley College 1973 — 1978
AA Business, AA Health Science, LUTC, Realestate, Insurance, Microbiology, Independant Studys, 3.58
Clover Park Technical College
Low Voltage Electricity, 3.8
AAA Washington November 1992 - Present
AAA Washington November 1988 - November 1992
SPX July 1986 - November 1988
Education
Edmonds Community College
Edifecs March 2014 - Present
Bio-Rad Laboratories December 2013 - March 2014
Polygon Homes Ltd. June 2013 - October 2013
AAA Washington November 2011 - May 2013
Penguin Windows January 2006 - August 2011
Pioneer Investments February 2005 - January 2006
PACIFIC RIDGE HOMES LLC October 2004 - November 2005
TRAMMELL CROW CO November 2002 - September 2004
HOLLAND AMERICA LINE INC January 2002 - October 2002
PLUM CREEK TIMBER CO January 2000 - November 2001
Skills
US GAAP, Accounts Receivable, Accounts Payable, Accounting, Payroll, Budgets, Finance, General Ledger, Invoicing, Auditing, Analysis, Fixed Assets, Journal Entries, Bank Reconciliation, Management, Financial Statements, Cash Management, SAP, Employee Benefits, Tax, Sales, Forecasting, Cash Flow, Financial Accounting, Balance, Sales Tax, Cash Flow Forecasting, Expenses, Accruals, Balance Sheet, Great Plains Software, Financial Reporting, Peachtree, Bookkeeping, Sage, Job Costing, Account Reconciliation, Variance Analysis
Education
Northeastern University 2011 — 2014
BS, Finance & Accounting Management
Bellevue Community College 2007 — 2009
AAS Business, Business
Shoreline Community College - Shoreline WA 1998 — 2001
Working towards Associate, Accounting
AAA Washington July 1994 - Present
Skills
Leisure Travel, Vacation, Tourism, Sales, Marketing, Accredited Cruise...
Education
Florida Atlantic University
Bachelor of Arts (B.A.), English Language and Literature/Letters
University of Miami
Master of Arts (M.A.), English Literature (British and Commonwealth)
University of Miami - School of Business
Master of Business Administration (MBA), Marketing
RF Brennan Consulting Inc. February 2013 - Present
Seattle University October 2006 - Present
AAA Washington October 2007 - December 2012
Brennan Vacations 1978 - September 2006
Skills
Tourism, Travel Management, Leisure, Tour Operators, Hotels, Vacation, Business Travel, Hospitality, Leisure Travel, Travel Planning, Public Relations, Resorts, Airlines, Cruises, Revenue Analysis, Incentive Travel, Hospitality Industry, Sustainable Tourism, Event Management, Incentives, Corporate Events, Meeting Planning, Honeymoons, Marketing Strategy, Luxury, Online Travel, Trade Shows, Hospitality Management, Yield Management, Hotel Management, Adventure Travel, Catering, Contract Negotiation, Customer Satisfaction, E-commerce, Event Planning, Food, Front Office, Galileo, Google Groups, Hotel Booking, Marketing, Online Advertising, Online Marketing, Pre-opening, Sabre, Sales, Social Media Marketing, Ticketing, Travel Technology
Education
Seattle University 1961 — 1964
Bachelor of Business Administration (B.B.A.)
Daily Journal of Commerce August 2005 - Present
Daily Journal of Commerce August 2005 - Present
U of Washinginfgton 2002 - 2005
U of Washinginfgton 2002 - 2005
AAA Washington April 2003 - January 2004
Seattle Mariners May 1998 - March 2003
Skills
Customer Service, Event Planning, Social Media, Microsoft Office, Editing, Copy Editing, Public Relations, Event Management, Public Speaking, Advertising, Copywriting, Marketing Communications, Blogging, Creative Writing
Education
Seattle Vocational Institute 2004 — 2005
Associate of Arts (A.A.), General Office Occupations and Clerical Services
SVI 2003 — 2004
Business, Office
B.T. Washington High School Tulsa Okla 1973 — 1975
general studies, General Studies
BT Washington High School Tulsa Okla. SVI Vocational School 1971 — 1975
General AA
AAA Washington June 2007 - Present
Amtae Corporation February 1983 - Present
Microfab Systems July 1968 - November 1976
Skills
Leisure Travel, Cruises, Travel Management, Ticketing, Customer Service, Account Management, Event Management, Social Media
Education
Santa Clara University
Manpower April 2011 - Present
AAA Washington July 2007 - April 2011
Education
Cal Poly San Luis Obispo 1977 — 1979
Bachelor of Science, Home Economics
Seattle Lighting October 2013 - Present
AAA Washington June 2012 - August 2012
Japan Radio Company October 2008 - November 2010
Prolabwest, LLC October 1999 - April 2008
Skills
Tourism, Hospitality, Internet, Microsoft Office, PowerPoint, Sustainability, Microsoft Word, Z, Passkey, Training, Customer Service, Microsoft Excel, Event Planning, Outlook, Leadership, Inventory Management, Sales
Education
Edmonds Community College 2011 — 2013
Entrepreneurship and Marketing
Edmonds Community College 2011 — 2012
ATA, 2012, Hospitality and Tourism
AAA Washington November 2000 - Present
Seattle Pacific University September 1978 - April 1981
Seattle Pacific University September 1978 - April 1981
Skills
Training Delivery, Training developement, E-Learning, Curriculum Development, Curriculum Design, CRM, Coaching, Training, Team Building, Customer Satisfaction
Education
Travel Institute of the Pacific 1980 — 1981
Travel Certificate
US EPA February 2011 - Present
Starbucks February 2008 - March 2010
AAA Washington February 1999 - March 2007
Skills
QuickBooks, Microsoft Excel, Access, Microsoft Word, Outlook, Lotus Notes, 10 Key, Typing, Account Reconciliation, Accounts Receivable, Accounts Payable, Customer Service
Education
South Seattle Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Accounting, 3.75
University of Great Falls 1991 — 1999
Bachelor of Science (B.S.), Paralegal
AAA Washington January 2011 - Present
AT&T Mobility June 2007 - October 2007
Washington Mutual Bank April 2002 - July 2006
Skills
Customer Satisfaction, Microsoft Office, Call Center
Education
Cincinnati State Technical and Community College
Edmonds Community College
AAA Washington September 2009 - September 2010
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Service..., Customer Experience, Complaint Management, Customer Service..., Lotus Notes, Cross Selling, Microsoft Windows 98, Data Entry, Branch Banking, Customer Service, Call Center Development, Deposits, Customer Support, Time Management
Education
George Mason University 2013 — 2016
Bachelor of Science (BS), Physical Sciences
Northern Virginia Community College 2011 — 2013
Associate of Science (A.S.), Physical Sciences
AAA Washington April 2012 - February 2014
AAA Texas February 2000 - October 2011
Skills
Leadership, Team Building, Training, Customer Satisfaction, Project Management, Account Management, Marketing, Sales Management, Property & Casualty..., Commercial Insurance
Education
Central Washington University 1994 — 1998
Bachelor's degree, Sociology, 3.5
AAA Washington December 1989 - Present
Education
San Jose State University 1968 — 1971
Bachelor's degree, Economics, 3.6
AAA Washington
Skills
Amadeus GDS, Apollo GDS, Virgin Shares GDS, Sabre GDS, Worldspan GDS
Education
Art Institute of Seattle
Tourism and Travel Services Management
Seattle University
Foreign Languages and Literatures, General
CondoManagements, Inc. July 2013 - Present
AAA Washington May 2011 - May 2013
Education
Highline College
Library and Information Science
AAA Washington April 2013 - Present
AAA Washington September 2006 - April 2013
Education
Keene State College 2000 — 2004
Bachelor of Arts (B.A.), Fine and Studio Arts
AAA Washington January 2012 - June 2013
Costco Travel January 2008 - October 2010
Skills
Customer Service, Call Centers, Travel, Phone Etiquette
Education
Highline Community College
Tourism and Travel Services Management
AAA Washington August 2008 - Present
Shakespeare Northwest 2007 - Present
Big plans 2004 - 2004
Skills
Event Management, Event Planning, Social Media Marketing, Public Relations, Tourism, Advertising, Social Networking, Social Media, Copywriting, Fundraising, Editing, Marketing, Email Marketing, Newsletters, Press Releases, Customer Service, Team Building
Education
Central Washington University 1997 — 2002
Bachelor of Arts (BA), Directing and Theatrical Production
The University of Hull 1999 — 2000
Theatre/Theater