Accent Marketing, LLC
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Accent Marketing, LLC Employees
Columbus Group, LLC July 2011 - Present
ACCENT Marketing LLC 2003 - 2009
ACCENT Marketing 2003 - 2007
Christmas Lake Golf Club 1989 - 1991
Skills
Call Center, Process Improvement, Training, Team Building, Leadership Development, Performance Management
Education
Owensboro School for Practical Nursing 1991 — 1992
Nursing Degree, Nursing
Centre College 1987 — 1988
UNEAK MARKETING January 2005 - Present
Microsoft August 2009 - May 2011
Small Business Marketing Solutions January 2002 - April 2009
Accent Marketing LLC August 1999 - May 2002
Skills
Marketing Strategy, Social Media Marketing, Email Marketing, Graphic Design, Pay per click, SEO, Small Business..., Microsoft Small..., Business Development, Social Networking, Training, PPC, Blogging, Small Business, Marketing, Coaching, Online Advertising, Digital Marketing, Lead Generation, Sales, Online Lead Generation, Social Media, Public Relations, Entrepreneurship, B2B Marketing, Online Marketing, Public Speaking, Direct Marketing, Event Management
Education
Grand Canyon University 2008 — 2012
Marketing, Business Marketing
Pasco Hernando Community College 1999 — 2002
Computer Science
GlobalAir.com July 2014 - Present
ACCENT Marketing March 2012 - July 2014
ACCENT Marketing LLC September 2009 - July 2012
ACCENT Marketing LLC September 2009 - August 2010
ResumePlay.net March 2009 - March 2010
Hampton Inn January 2009 - September 2009
Wal-Mart October 2006 - January 2009
Skills
Social Media, Customer Service, Training, CRM, Call Center, Management, Process Improvement, Marketing, Time Management, Operations Management, Editing, Coaching, Customer Experience, Sales, Call Centers, Team Leadership, Program Management, Customer Retention, Customer Satisfaction
Education
Kaplan University 2014 — 2017
Bachelor of Arts (B.A.), Business Administration and Management, General, Junior
Indiana University-Southeast 2007 — 2012
Bachelor of Arts Degree, Business Marketing Management
Vincennes University 2007 — 2007
Transfer Credits, General Studies
ACCENT Marketing, LLC December 2003 - Present
AMERIGROUP Corporation November 1999 - March 2003
AMERIGROUP 1999 - 2002
ValueOptions July 1996 - November 1999
Care One Home Health November 1993 - December 1995
General Electric Wiring Devices January 1990 - July 1993
Education
Indiana Wesleyan University 2006 — 2008
Masters of Science, Management
Central Connecticut State University
Bachelors of Arts, History and Psychology
Professional Certifications
Heartland Payment Systems November 2014 - Present
Heartland Payment Systems June 2013 - October 2014
Heartland Payment Systems April 2010 - June 2013
Heartland Payment Systems October 2007 - April 2010
Heartland Payment Systems June 2007 - October 2007
Accent Marketing, LLC October 2006 - June 2007
Ford Motor Company August 2005 - September 2006
Indiana University November 2003 - August 2005
Skills
Project Management, Troubleshooting, Process Optimization, SDLC, Requirements Analysis, Process Improvement, Microsoft SQL Server, SQL, Visio, Integration, Business Analysis, Management, Software Project..., IT Management, Software Documentation, Business Process..., Agile Methodologies, IT Strategy, Quality Assurance, Payment Systems, IT Service Management, PCI DSS, Payment Card Processing, SharePoint, Vendor Management, Electronic Payments, Software Development, IIS, Mobile Payments, Scrum, Databases, Security, XML, Business Intelligence, Data Center, Enterprise Software, Payment Gateways
Education
Indiana University - Kelley School of Business 2002 — 2005
B.S. in Business Administration, Computer Information Systems & Operations Management
Upgrade!Evansville March 2015 - Present
Innovative Consulting Group February 2013 - Present
Insight Communications July 2010 - September 2011
Connextions, Inc May 2008 - July 2010
Accent Marketing LLC October 2007 - May 2008
Accent Marketing, LLC July 2007 - October 2007
Accent Marketing, LLC January 2007 - July 2007
ThyssenKrupp April 2006 - August 2006
Skills
Training, Troubleshooting, Leadership, Customer Satisfaction, CRM, Process Improvement, Management, Salesforce.com..., Performance Management, Call Center, Call Centers, Operations Management, Program Management, Customer Service, Quality Assurance, Sales Management, Microsoft Excel, Microsoft Office, Human Resources, Employee Training, Sales, Contact Centers, FMEA, Time Management, Software Documentation, Customer Retention, Workforce Management, IT Management
Education
Indiana University Bloomington
VinSolutions March 2014 - Present
Accent Marketing, LLC August 2012 - August 2013
ISPN June 2010 - August 2012
Citicards July 2009 - February 2010
Skills
Technical Support, Active Directory, Troubleshooting, Network Engineering, Windows 7 Migration, Computer Hardware..., Windows Server, Windows Deployment..., Windows 7, Help Desk Support, XP, DNS, Operating Systems, Computer Hardware, Network Administration, Citrix, Cisco Technologies, Networking, LAN-WAN, Routers, TCP/IP, VPN, Windows, Software Documentation, Disaster Recovery, Switches, Wireless, DHCP, HTML, Wireless Networking, Software Installation, Linux, Aspect ACD, ADT, Microsoft Office, Microsoft Exchange, Command Prompt, Hardware Diagnostics, IT Hardware Support, Hardware Installation, IP PBX, Cisco VoIP, Telephony, Windows Desktop..., Windows Remote Desktop, Windows XP Migration, Windows XP
Education
Metropolitan Community College-Maple Woods 2005 — 2008
Associate of Science (A.S.), Computer Science
North Kansas City High School 2001 — 2005
Humana - contractor through Prosoft October 2014 - Present
Tata Consultancy Services October 2012 - August 2014
Humana October 2011 - October 2012
ACCENT Marketing LLC July 2005 - April 2009
ACCENT 2005 - 2009
Mediaplex Systems, Inc June 2000 - July 2005
Mediaplex Systems, Inc August 1998 - June 2000
Skills
Software Documentation, Disaster Recovery, SDLC, Training, Quality Assurance, Testing, Visio, Software Quality..., Test Planning, Access, Regression Testing, Manual Testing, Test Automation, User Acceptance Testing, Business Requirements, Business Analysis, Agile Project Management, Black Box Testing, Quality Center, Analysis, Test Strategy, Integration Testing, Troubleshooting, Performance Testing, Team Leadership, Process Improvement, Test Management, System Integration..., Functional Testing, Business Process..., Web Testing, Test Execution, Agile, Technical Writing, Bug Tracking, Quality Control, SharePoint, Software Project..., Web Applications, Business Intelligence, Release Management, Usability Testing, Functional Requirements, Information Technology, Use Case Analysis, Program Management, SQL, Databases, Integration, Microsoft SQL Server
Education
Indiana University-Southeast
Bachelors degree, Business Administration
Home Office June 2010 - Present
my home office February 2010 - Present
Rexam Plastics January 2005 - January 2009
Accent Marketing, LLC January 2003 - January 2005
General Electric January 1999 - January 2003
Skills
Customer Service, Entrepreneurship, Management, Inspection, Microsoft Office, Petroleum, Project Management, Supervisory Skills, Team Building, Team Leadership, Gas, Offshore Drilling, Project Planning, Oil, Safety Management..., Training
Education
University of West Florida
BS, Business Management
Pensacola Junior College
AS, Business Management