Access Worldwide Communications, Inc.
Industry: Management services company
DescriptionHeadquarters: Boca Raton, FL Founded: 1983 Subsidiaries: TLM Holdings Corp,
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Access Worldwide Communications, Inc. Employees
Access Worldwide Communications, Inc. October 2012 - Present
Southern Management Corp October 2008 - March 2009
Southern Management Corp June 2008 - October 2008
Southern Management Corp February 2008 - June 2008
Southern Management Corp June 2007 - February 2008
Skills
Customer Service, Administrative...
Education
University of Maryland Eastern Shore
Mathematics; Mathematics and Science
Comcast May 2012 - March 2014
Macys April 2010 - May 2012
Access Worldwide Communications, Inc. August 2003 - October 2009
Library of Congress September 2000 - October 2001
Skills
Sales, Customer Service, Customer Retention
Education
Colorado Technical University 2010 — 2012
Associate of Science (A.S.), Business Administration and Management, General, 3.1
Comcast Cable December 2014 - Present
Various Customer Service and Call Center Temp Assignments June 2014 - Present
AAA The Auto Club Group February 2007 - April 2014
Quality Carpet March 2006 - February 2007
Access Worldwide Communications, Inc. February 2002 - November 2004
RA Solutions, Inc. March 1998 - November 2000
Skills
Customer Service, Call Centers, Call Center..., Operations Management, Management, Leadership, Interviews, Problem Solving, Mentoring, Customer Satisfaction, Employee Engagement, Training, Help Desk Support, Payroll, Customer Retention, Team Building, Scheduling, Team Leadership, Technical Support, Outlook, Team Management
Education
Kingsborough Community College 1988 — 1990
Certificate, Computer/Information Technology Administration and Management
Kingsborough Community College 1978 — 1980
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Access Worldwide Communications, Inc. Customer service RepTmobile USA2007 - 2011
Education
University of Maine at Augusta 2011 — 2015
University of Maine at Augusta
Arise Virtual Solutions Inc. March 2015 - Present
Arise Virtual Solutions Inc. October 2011 - Present
Access Worldwide Communications, Inc. September 2008 - October 2011
Access Worldwide Communications, Inc. January 2003 - September 2008
MHNet January 2000 - December 2002
TV Guide Magazine September 1996 - December 1999
Skills
Technology Operations, Call Centers, BPO, Call Center, Management, Cisco Technologies, Servers, IT Strategy, IT Operations, Microsoft Exchange, Networking, Troubleshooting
Education
Montgomery County Community College 1996 — 1999
A.S., Computer Science
Access Worldwide Communications, Inc. January 2005 - March 2012
Raytheon February 2002 - December 2004
Education
Cornell University 1997 — 2001
Bachelor's Degree, Computer Science
Booz Allen Hamilton May 2014 - Present
Booz Allen Hamilton July 2013 - July 2014
Pepco Holdings Inc October 2011 - July 2013
PHI October 2011 - March 2012
Pepco Holdings Inc January 2007 - November 2011
Access Worldwide Communications, Inc. July 2003 - August 2006
Skills
Access, Alternative Energy, Smart Grid, Energy Efficiency, Solar Thermal, Energy Systems, Distribution Automation, Fuel Cells, Change Management, Lightning Protection, Photovoltaics, Distributed Generation, Power Systems, Energy Management, Solar Energy, Energy Audits, Power Flow, Sustainable Energy, Renewable Energy, Substation, Wind, Electrical Engineering, High Voltage, Energy, Electric Power, Engineering, Power Distribution, Switchgear, Power Plants, Power Transmission, NERC, Customer Oriented, Transformer, Integration, Leadership, Strategic Planning, Project Management, Analysis, Power Generation
Education
University of Maryland College Park 2013 — 2015
Masters of Business, Business Administration
University of Maryland College Park 2009 — 2011
Masters of Engineering, Sustainable Energy Engineering
University of Maryland College Park 2009 — 2011
Graduate Certificate, Environmental Engineering
Morgan State University 2006 — 2008
Bachelors of Science, Electrical Engineering
Access Worldwide Communications, Inc. April 2004 - Present
Televentures, Inc. March 2001 - March 2004
B.C. Harris Publishing, Inc. April 1997 - December 2000
Skills
Customer Experience, Outsourcing, BPO, Call Center, Workforce Management, Account Management, Call Centers, Inbound Marketing, CRM, Customer Retention, Lead Generation, Customer Satisfaction, Contact Centers, Telemarketing, Vendor Management, Sales Process, Salesforce.com, Telecommunications, Solution Selling, Team Management, Business Development, Strategic Partnerships, Direct Sales, Operations Management, Sales Operations, Executive Management
Education
Kutztown University of Pennsylvania
Pediatric surgeons of Phoenix March 2007 - December 2013
Billing Professsionally by Professional March 2003 - December 2007
Access Worldwide Communications, Inc. February 2005 - March 2006
Skills
Certified Professional..., Policy, Invoicing, Customer Service, Pediatrics, Medical Coding
Education
Concorde Career Institute-Miramar 2005 — 2006
Medical Insurance Coding Specialist/Coder
Miami Dade College
Medical Office Management/Administration
H&R Block October 2014 - April 2015
SRI SRI Center for Peace and Meditation June 2013 - March 2014
Career Technical Institute October 2012 - June 2013
Access Worldwide Communications, Inc. February 2012 - August 2012
Intersections Inc. April 2011 - October 2011
Skills
Recruiting, Team Leadership, Nonprofits, Social Networking, Time Management, Teamwork, Sales, Credit, Enrollment Management, Office Management, Hiring, Fundraising, Inventory Management, Cold Calling, Resume Writing, Performance Management, SAP, VM, Oracle, Customer Satisfaction, Customer Service, Call Centers, Microsoft Excel, Customer Retention, Team Building, Outlook, Customer Relations, Customer Support, Training, Leadership, Microsoft Office, Microsoft Word, PowerPoint, Event Planning, Marketing
Education
Strayer University 2007 — 2009
Associate's Degree, Business Administration and Management, General
Strayer University (VA) 2007 — 2009
Associate of Arts (A.A.), Business Administration and Management, General
Lockheed Martin April 2012 - Present
W. R. Grace & Co. May 2005 - December 2011
Access Worldwide Communications, Inc. August 1997 - November 2004
McLeod, Watkinson & Miller October 1995 - July 1997
Congressman Tom Latham January 1995 - August 1995
Congressman Fred Grandy February 1994 - December 1994
Skills
Media Relations, Internal Communications, Corporate Communications, Philanthropy, Corporate Branding, Award Submissions, Reputation Management, Foundation Management, Press Releases, Newsletters, Annual Reports, Investor Relations, Speech Writing, Community Outreach, Public Relations, Marketing Communications, Community Relations, Crisis Communications, Executive Communications, Strategic Communications, Communications Strategy, Budgeting, Communications Planning, Leadership, Brand Development, Employee Engagement, Social Media, Budgets, Advertising
Education
Drake University 1990 — 1994
BA, Journalism
Singapore American School 1987 — 1990
Access Worldwide Communications, Inc. June 2014 - Present
Education
University of Maine 1995 — 2004
Master's degree, Mental Health and Human Services
ADP July 2009 - Present
ADP November 2006 - July 2009
Auriga Laboratories December 2005 - November 2006
Access Worldwide Communications, Inc. June 2003 - December 2005
Access Worldwide Communications, Inc. July 1998 - June 2003
TMS Health, a Xerox Company September 1996 - July 1998
Education
Suffolk County Community College
Business Management
PharmaSource, Inc. November 2010 - Present
The Resource Group - TRG August 2008 - November 2010
Access Worldwide Communications, Inc. 2005 - December 2007
Access Worldwide 2003 - 2005
Access Worldwide 2001 - 2003
Skills
Management, Business Development, Call Centers, BPO, Outsourcing, Contact Centers, Vendor Management, Customer Satisfaction, Operations Management, Performance Management, CRM, Team Management, Offshoring, Business Process..., Team Leadership, Customer Experience, Telecommunications, Customer Service, Quality Assurance, Process Improvement, Sales, Call Center, Account Management, Financial Services, Recruiting, New Business Development, Training, Inbound Marketing, Customer Retention, Program Management
Education
University of Wisconsin-Madison 1991 — 1992
MA, Applied Economics
University of Florida 1988 — 1990
BS
Saint-Louis de Gonzague
Newsmax Media, Inc. October 2011 - Present
Access Worldwide Communications, Inc. February 2004 - November 2007
Skills
Social Networking, Marketing, Social Media, Facebook, Advertising, Photoshop, Creative Writing, Digital Media, Customer Satisfaction, Blogging, Social Media Marketing, Lead Generation, Customer Service, Time Management, Leadership
Education
Medvance Institute-Miami 2009 — 2011
Radiologic Technology/Science - Radiographer
Imperatis Corporation January 2015 - Present
Metro Business Systems LLC January 2014 - September 2014
Avaya Government Solutions October 2011 - March 2013
Avaya Government Solutions August 2008 - October 2011
Staffing Now March 2008 - August 2008
Access Worldwide Communications, Inc. September 2007 - February 2008
Nissan/Kia of Union City December 2002 - March 2004
Protocall Communications Inc. July 2001 - December 2002
U.S. Department of Justice August 1998 - April 2001
Skills
SharePoint, Requirements Analysis, Project Management, Analysis, Executive..., Foreign Military Sales, Microsoft Project, Public Speaking, Knowledge Management, Management, Program Management, Executive Calendar..., Microsoft Office, Compliance Management, Microsoft Excel, Microsoft Word, Administrative..., Standards Development, Time Management, Customer Service, Security Clearance, Government Contracting, DoD, Strategic Planning, Process Improvement, Leadership
Education
Villanova University 2010 — 2011
Master Certificate, Project Management
University of Maryland College Park 1999 — 2001
Some College, Business Administration and Management, General
Forestville High School 1995 — 1999
High School Diploma, General Studies
Anda, Inc. October 2002 - Present
Access Worldwide Communications, Inc. June 1992 - June 2000
Skills
Pharmaceutical Sales, Managed Care, Sales Operations, Pharmaceutical Industry, Account Management, Cross-functional Team..., Market Planning, Healthcare, Sales Force Development, Key Account Management, Strategic Planning, Project Management, Competitive Analysis, Business Development, Sales Management, Customer Service, Forecasting
Education
Broward College
USDA, Agricultural Marketing Service, Fruit and Vegetable Program July 2007 - Present
Global Telesourcing, LLC July 2005 - June 2007
Merkafon-Teleperformance February 2003 - June 2005
Fulfillment Plus, Inc January 2002 - January 2003
Access Worldwide Communications, Inc. July 1990 - June 2002
Merkator International, Inc January 1989 - January 1992
MK Technologies, Inc January 1987 - January 1992
U.S. Representative Dean Gallo (R-11th, NJ) 1985 - 1987
Skills
Government, Direct Marketing, International Marketing, Call Center, Agriculture, Strategic Planning, New Business Development, Customer Relations, Business Strategy, Government Relations, Business Planning, Marketing Strategy, Change Management, Marketing Communications, Sales Management, Customer Service, Management Consulting, Strategy Development, Account Management, Public Relations, Corporate Communications, Start-ups
Education
Lehigh University 1981 — 1985
Bachelor of Arts, Government
Georgetown University 2006 — 2007
Certificate, Business Administration
Bronxville High School 1976 — 1980
Access Worldwide Communications, Inc. October 2003 - February 2015
LoJack Corporation 2002 - 2003
Skills
Team Building, ADP Payroll, Account Management, Recruiting, Employee Relations, Management, Call Centers, Development Of Employees, Payroll, Human Resources, HR Policies, Talent Acquisition, Interviews, Performance Management, Applicant Tracking..., Onboarding, Leadership, Technical Recruiting, Training
Education
George Mason University
Human Resources Management and Services
Strayer University 2005 — 2007
MBA, Management
Universidad de las Americas
Bachelor of Business Administration (BBA), International Business
Currently Looking for a New Opportunity July 2015 - Present
New Jersey Coalition for Battered Women 2014 - 2014
New Jersey Coalition for Battered Women 2013 - 2013
Neighborhood Health Services Corporation 2012 - 2013
Various corporations 2004 - 2011
Access Worldwide Communications, Inc. 2001 - 2004
The Roof Center 1998 - 2001
Leet-Melbrook 1997 - 1998
Sign Language Associates 1995 - 1997
Standard Federal Savings Bank 1994 - 1995
Skills
Financial Reporting, Grant Reporting..., Nonprofits, Accounting, Finance, Financial Analysis, Budgets, Cash Management, Cash Flow Forecasting, Internal Controls, Team Leadership, Strategic Financial..., Auditing, Management, Financial Policies &..., Payroll, Multi-State Sales Tax, Due Diligence, Fixed Asset Management, Staff Development, Tax Preparation, Corporate Tax, Internal Audit, Training Management, employee training, Sarbanes-Oxley Act
Education
American University
Bachelor of Science (B.S.), Accounting
State of Maine August 2015 - Present
Entre Computer Services June 2014 - May 2015
T-Mobile July 2009 - April 2012
Access Worldwide Communications, Inc. February 2009 - July 2009
U.S. Cellular August 2000 - July 2008
Sensible Computers April 1998 - August 2000
Akamai Technologies September 1996 - March 1998
Stop & Shop January 1996 - September 1996
Town & Country Jewelers August 1995 - December 1995
F3 Software January 1995 - June 1995
Skills
Microprocessors, Electronics, Wireless, Security, Sales, Customer Service, VoIP, SAP SRM, Electronics Repair, Network Administration, Account Management, SAP, Sales Management, Solution Selling, New Business Development, Management, Product Management, Business Development, Direct Sales, Team Leadership, RF circuits, Wireless Networking, Troubleshooting, Technical Support, Information Technology, Networking, Operating Systems, Testing
Education
University of Maine at Augusta 2015 — 2017
Bachelor of Science (B.S.), Cyber Security
Kennebec Valley Community College 2012 — 2014
Associate of Science (A.S.), Applied Electronics and Computer Technology (AECT), 3.16 GPA
Kaplan University 2005 — 2006
Bachelor of Business Administration (B.B.A.), Information Technology
Direct Car Buying June 2014 - Present
DigitalMailer, Inc. August 2013 - June 2014
Access Worldwide Communications, Inc. January 2013 - August 2013
TSI-VA October 2012 - October 2012
State Farm Insurance August 2011 - September 2012
Skills
Sales, Direct Sales, Sales Management, Account Management, CRM, Sales Presentations, Sales Process, Business Development, Marketing, New Business Development, Recruiting, Training, Marketing Strategy, Customer Retention, Team Leadership, SaaS, Persuasive Speaker, Solution Selling, Leadership, Product Marketing, Research, Interpersonal..., Business Analytics, Persuasive Presentation..., Citrix, GoToMeeting, Persuasiveness, sales force, SharePoint
Education
Northern Virginia Community College 2007 — 2009
Psychology
Frontpoint May 2015 - Present
Lexmark International, Inc. September 2013 - May 2015
Cox Communications May 2008 - February 2013
Access Worldwide Communications, Inc. October 2003 - March 2008
Skills
Customer Service, Microsoft Office, Account Management, Cold Calling, Sales, Microsoft Excel, Sales Management, Salesforce.com, Lead Generation, Outlook, Marketing, Team Leadership, Recruiting, Employee Training, PeopleSoft, Oracle Applications, Typing, PowerPoint, Business Analysis, Data Management, Consulting, Accounts Payable, Accounts Receivable, Siebel, SharePoint, Enterprise Content..., SAP ERP, CRM, Document Management, Sales Process, SaaS, Management, Leadership
Education
George Mason University 1998 — 2000
Business Administration and Management, General
Northern Virginia Community College
Liberal Arts and Sciences/Communications
U.S. Department of Education, Federal Student Aid August 2013 - Present
US Department of Labor, OASAM April 2010 - August 2013
US Army National Capital Region Contracting Center April 2008 - April 2010
US Army Evaluation Center May 2007 - April 2008
US Army Evaluation Center November 2005 - May 2007
Reema Consulting Services, Inc. (RCSI) April 2004 - November 2005
Précis Corporation August 2003 - March 2004
Access Worldwide Communications, Inc. February 2003 - August 2003
Western and Southern Life Insurance Company October 2001 - June 2002
Skills
Management, Leadership, Government Contracting, DoD, Federal Government..., Federal Procurement, Forecasting, Project Planning, Business Planning, Pricing Analysis, Supervisory Skills, Supervision, Coaching, Employee Training, Employee Management, Staff Supervision, Personnel Supervision, Analysis
Education
University of Maryland University College 2015 — 2017
Master of Science (M.S.), Acquisitions and Supply Chain Management
Villanova University 2011 — 2012
Master's Certificate in Government Contract Management
Dillard University 1997 — 2001
Bachelor of Arts (B.A.), Business Management
Cardinal Management Group Inc June 2015 - Present
Access Worldwide Communications, Inc. August 2012 - April 2015
UMWA Health and Retirement Funds October 2007 - February 2012
Giant Food January 2005 - March 2007
USPTO 2003 - 2006
Skills
Microsoft Excel, Microsoft Office, Oracle SQL, Computer Hardware, Customer Support, Typing, Sales, Management, Accounts Receivable, Accounts Payable, Employee Training, Graphic Design, Customer Service, Bookkeeping, Office Administration, Telecommunications, Account Reconciliation, Data Entry
Education
Northern Virginia Community College 2003 — 2007
Associate of Science (AS), Business Administration and Management, General, 3.5
Access Worldwide Communications, Inc. May 2012 - August 2012
Target March 2012 - May 2012
Macy's July 2011 - February 2012
Harris Teeter April 2010 - August 2010
Borders June 2009 - May 2010
Ultimate Staffing Agency December 2009 - April 2010
safeway July 2001 - May 2009
Hecht's Department Stores September 2000 - August 2001
Skills
Leadership, Retail, Customer Service, Management
Education
Westwood College of Technology 2006 — 2006
AS, Multimedia and Graphic Design
Columbia Union College 2001 — 2002
BS, Nursing
San Pedro College 1998 — 2000
BS, Biology
San Pedro College 1996 — 1998
BS, Physical Therapy
Securitas Security Services USA, Inc. May 2015 - Present
Securitas Security Services USA, Inc. April 2005 - April 2015
Access Worldwide Communications, Inc. June 2004 - March 2005
Securitas Security Services USA, Inc. June 2002 - February 2004
Loomis September 2001 - June 2002
Kinkos June 2001 - June 2002
EnvisioNet November 1999 - May 2001
First Security Services November 1995 - September 1999
Skills
Physical Security, Access Control, Security Operations, Security, Security Management, CCTV, Emergency Management, Surveillance, Alarm Systems, Risk Assessment, Corporate Security, Training, Customer Service, Security Training, Crisis Management, Project Management, Security Audits, Investigation, Cpr Certified, Program Management, Troubleshooting, Employee Training, Payroll, Auditing, Close Attention to..., System Administration, Schedules, SOP development, Inspection, Instruction, Human Resources, Recruiting, Employee Relations, Communication
Education
University of Maine 1994 — 1995
Mass Communication/Media Studies
Fryeburg Academy 1989 — 1994
High School, College/University Preparatory Diploma Program, 3.7
Total Wine & More May 2011 - Present
Morrow & Co., LLC January 2009 - April 2011
International Market Access, Ltd. January 2000 - January 2009
Access Worldwide Communications, Inc. June 1983 - December 1999
Skills
Business Strategy, Entrepreneurship, Customer Experience, Management, Marketing, Social Media, Outsourcing, Customer Service, Retail, Call Centers, Strategic Planning, Craft Beer - Cicerone..., Wine, Mergers & Acquisitions, Strategy, Time Management, CRM
Education
University of Maryland College Park 1979 — 1982
BA, Economics & Political Science
University of Illinois at Urbana-Champaign 1977 — 1979
Engineering, Accounting & Architecture
Aerotek October 2014 - Present
Access Worldwide Communications, Inc. July 2012 - June 2014
Serco December 2010 - March 2012
Serco June 2009 - December 2010
National Sourcing, Inc. April 2008 - July 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Team Leadership
Education
Lincoln Technical Institute-Philadelphia
Personnel Computer Technician, Personnel Computer Technician, 3.8
Community College of the Air Force
Bachelor of Applied Science (BASc), Human Resources Management/Personnel Administration, General
Nipro Diagnostics (formerly Home Diagnostics) August 2013 - Present
Nipro Diagnostics (formerly Home Diagnostics) August 2008 - August 2013
Access Worldwide Communications, Inc. October 2007 - August 2008
UTC Fire & Security (FSFS) 2007 - 2007
Intelsat (Formerly PanAmSat) 2003 - 2007
SDG Corporation 2001 - 2003
N.E.L 1999 - 2001
Skills
Forecasting, Budgets, Analysis, Leadership, Financial Modeling, Financial Reporting, Team Building, Financial Analysis, Strategic Financial..., Financial Planning, Medical Devices, Competitive Analysis, ERP, Healthcare, Business Analytics, Training & Development, Capital Budgeting, Expense Management, Cognos, Manufacturing, Project Planning, Budget Tracking, Budget Management, Budget Preparation, Budget Allocation, Budget Analysis, Expense Budgeting, Revenue Management, Revenue Forecasting, Revenue Modeling, Profitability, System Administration, Salesforce.com, Data Analysis, Crystal Reports, Annual Reports, Annual Budgets, Data Validation, Telecommunications, Industry Analysis, Depreciation, Cash Flow Forecasting, Balanced Scorecard, Volume Forecasting, Pricing Strategy, Pricing Analysis, Transfer Pricing, Public Speaking, Public Relations, Toastmasters
Education
Nova Southeastern University
Master of Business Administration (MBA)
ConCordia College
Bachelor of Science
Norwalk Community College
Associate of Arts and Sciences (AAS)
WEX Inc. (NYSE: WEX) September 2014 - Present
L.L.Bean September 2013 - January 2015
Access Worldwide Communications, Inc. November 2013 - July 2014
Equifax 2009 - July 2013
Verizon Business October 2005 - February 2009
Skills
Account Management, Sales, Sales Management, Negotiation, Training, KYC, CIP, AML, Telecommunications, Credit, Credit Risk, Identity Management, Sales Process, Process Improvement, Cross-functional Team..., Cold Calling, Business Analysis, Analytics, Sales Operations, Solution Selling, Salesforce.com, Lead Generation, Management, Leadership, Enterprise Software, Customer Satisfaction, CRM, Strategy
Education
University of Maine at Farmington 1999 — 2003
Bachelor of Science (B.S.), Secondary Education and Teaching
Messalonskee High School 1994 — 1999
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Peace Corps June 2015 - Present
Peace Corps December 2012 - June 2015
Worcester Youth Center October 2010 - December 2012
Government of Mongolia May 2011 - August 2011
LUK, Inc. February 2011 - May 2011
Peace Corps May 2008 - July 2010
Peace Corps May 2009 - August 2009
AmeriCorps May 2007 - May 2008
Robert Half International August 2003 - January 2007
Access Worldwide Communications, Inc. August 2000 - August 2003
Skills
Community Development, International..., Program Evaluation, Capacity Building, Grant Writing, Youth Development, Program Development, Volunteer Management, Grants, Community Outreach, Intercultural..., NGOs, Policy Analysis, Nonprofits, Public Speaking, Program Management, Human Rights, International Relations, Public Health, Fundraising, Social Services, Research, Training, Community Organizing, Communication, Peer Support, Peer Mentoring, Team Leadership, Teaching, Event Planning, Policy, Leadership, Public Policy, Proposal Writing, Qualitative Research
Education
Clark University 2010 — 2012
MA, International Development and Social Change
Frostburg State University 2002 — 2006
Bachelor of Science (BS), International Studies
Access Worldwide Communications, Inc. October 2012 - May 2014
Distinctive Solutions, Inc April 2010 - June 2012
Skills
Telecommunications, Account Management, Direct Sales, Sales Management, Customer Service, Microsoft Office, Marketing
Education
The George Washington University School of Medicine and Health Sciences 2009 — 2010
University of Maryland Baltimore County 2004 — 2008
BS & BA, Biology & Psychology