Accolade LLC
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Accolade LLC Employees
Cather Consulting November 2008 - Present
Accolade LLC September 2007 - November 2008
HealthEquity September 2006 - September 2007
UnitedHealth Allies a UnitedHealth Group Company June 2001 - September 2006
Towers Perrin 1998 - 2001
Aon Alexander & Alexander 1993 - 1998
Skills
Cross-functional Team..., Healthcare, Strategic Planning, Marketing Strategy, Account Management, Leadership, Employee Benefits, Product Development, Health Policy, Management, Marketing, Sales, Health Insurance, Managed Care, Disease Management, Negotiation, Integrated Marketing, Medicare, Selling, Sales Management, Strategic Partnerships, Product Marketing, Risk Management, Salesforce.com, Strategy, Consulting, Direct Sales, Executive Management, Health Savings Accounts, Insurance, Team Building, Healthcare Industry, Health Care Reform, Start-ups, Process Improvement, Business Strategy, New Business Development
Education
University of Minnesota-Twin Cities 1971 — 1972
Liberal Arts
KATTRAVELS March 2007 - Present
Prepaid Legal Services, Inc 2012 - 2012
Organo Gold 2011 - 2011
Accolade LLC June 2009 - April 2010
Independence Blue Cross July 2001 - June 2009
Skills
Fundraising, Event Planning, Human Resources, Insurance, Customer Service, New Business Development, Call Center, Vendor Management, Process Improvement, Leadership Development, Health Insurance, Account Management, Social Media Marketing, Team Leadership, Access, Coaching, Small Business, Leadership, Employee Benefits, Nonprofits, Marketing, Social Networking, Sales, Business Development, Entrepreneurship, Online Marketing, Healthcare, Sales Management, Public Speaking, Negotiation, Social Media, Cruises, Recruiting, Start-ups, Budgets, Management, Employee Relations, Business Strategy, Customer Satisfaction, Event Management, Call Centers, Strategic Planning, Training, Team Building, Public Relations, Marketing Strategy, Business Planning, Organizational..., Online Advertising
Education
University of Phoenix 2003 — 2008
BSBM, Business Management
Olney High School 1991 — 1995
Accolade, LLC September 2011 - Present
WebMD May 2009 - September 2011
Focused Health Solutions November 2007 - May 2009
Matria Healthcare August 2004 - November 2007
Broadspire Inc. September 2001 - August 2004
NaviMedix April 2000 - September 2001
Harvard Pilgrim Health Care March 1990 - February 2000
Skills
Healthcare, Disease Management, Managed Care, Healthcare Information..., Healthcare Industry, Strategic Planning, Account Management, Employee Benefits, Healthcare Management, Product Management, Analytics, Process Improvement, New Business Development, Salesforce.com, Business Development, Call Centers, Management, Strategy, HIPAA, CRM, Program Management, Project Management, Contract Negotiation
Education
Northeastern University - Graduate School of Business Administration 1989 — 1991
Masters of Public Administration, Health Care
University of Massachusetts, Amherst 1984 — 1987
BA, Psychology
Jonathan Dayton Regional High School
Frontier May 2015 - Present
Prestige Care, Inc. August 2014 - April 2015
Brookdale Senior Living July 2013 - September 2014
Accolade, LLC January 2010 - September 2013
Skills
Community Outreach, Policy, Government, Policy Analysis, Public Health, Healthcare Management, Hospitals, Medicare, Teaching, Elder Care, Marketing, Management
Education
University of Colorado
Master of Public Administration (MPA), Public Administration and Social Service Professions
University of Colorado at Denver 1992 — 1995
Bachelor of Arts (B.A.), International Relations and Affairs
Université de Picardie Jules Verne (Amiens)
French Language & Culture
Arizona State University
Nursing Education
North Carolina Department of Insurance January 2015 - Present
Coventry Health Care, an Aetna Company January 2014 - January 2015
Accolade, LLC June 2009 - January 2014
Allan Collautt Associates, Inc September 2006 - November 2008
Independence Blue Cross February 2000 - September 2006
Skills
General Statutes, Life and Helath..., Life and Health Premiums, Market Conduct..., Healthcare, Managed Care, Healthcare Management, Training, Health Insurance, Leadership, Software Documentation, Healthcare Information..., Medicare, Organizational..., Process Improvement, Customer Service, Employee Benefits, Policy, HIPAA, Public Speaking, Microsoft Office, Management, Project Management, Quality Assurance, Data Analysis, Benefits Administration, Disease Management, Adult Education, Health Communication, Hands-on Training, Medical Terminology, Peer Mentoring, Written & Oral..., Supervisory Skills, Work Independently with..., Timely Decision Making, Building Effective..., Task Management, Medicaid Managed Care, Customer Satisfaction, Customer Support, Health Education, Behavioral Interviewing, Workflow Analyst, Strategic Planning..., Interpersonal..., Adult Learning..., Manage Client..., Collaborative Problem..., Compensation & Benefits...
Education
Capella University 2009 — 2013
Master of Science (M.S.), Public Health, Health Care Administration, Human Services, 3.8 GPA
Temple University 1992 — 1999
Bachelor of Science, Health Studies
Bodine High School for International Affairs 1988 — 1992
Diploma, General Studies
NextShift Health July 2015 - Present
MMC Words Etc. May 2014 - Present
Ashfield Healthcare (formerly Alliance Healthcare Information) June 2012 - May 2014
Accolade LLC February 2010 - November 2011
Alliance Healthcare Information, Inc. August 2006 - February 2010
Telerx October 1994 - September 2005
Board of Pensions of the Presbyterian Church 1989 - 1993
Skills
Vendor Management, Advertising, Outsourcing, Call Center, Coaching, Team Building, CRM, Team Leadership, Contact Center..., IT Strategy, Operations Management, Leadership, SDLC, Program Implementation, Project Management, Budgets, Account Management, Microsoft Office, Program Management, Talent Acquisition, Sales, Marketing, Customer Retention, Employee Training, BPO, Analytics, Customer Service, Management, Customer Satisfaction, Process Improvement, Pharmaceutical Industry, Recruiting, Change Management, Mentoring, Business Process..., Customer Experience, Performance Management, Business Analysis, Software Documentation, Business Development, Quality Assurance, Healthcare, Strategic Planning, Sales Management, Project Planning, Cross-functional Team..., Strategic Partnerships, Workforce Management, Training, Business Process
Education
Temple University
B.A., English
Kaiser Permanente May 2011 - Present
TeleTech May 2009 - April 2011
Accolade LLC July 2007 - February 2009
Directv September 2004 - July 2007
Director of Customer Service August 2000 - September 2004
Skills
Workforce Management, Call Center, Leadership, Process Improvement, Customer Experience, Sales Management, Customer Service, Vendor Management, BPO, IVR, Strategic Planning, Outsourcing, Management, Customer Retention, Change Management, Performance Management, Coaching, Cross-functional Team..., Call Center Development, Team Leadership, Account Management, Business Development, Organizational..., Salesforce.com, Customer Satisfaction, Call Centers, Employee Relations, Program Management, Contact Centers, CRM, Operations Management, Strategy, Executive Management, Recruiting, Project Management, Data Analysis, Analytics, Business Process..., SaaS, Leadership Development, Strategic Partnerships, Training, Budgets, Start-ups, Team Building
Education
The University of Texas at San Antonio 1985 — 1988
Bachelor of Arts, Psychology/Sociology
Blueprint Health, LLC August 2012 - Present
Health Care Private Equity August 2012 - Present
naviHealth, Inc. July 2013 - December 2013
EXL Service 2011 - August 2012
UnitedHealth Group June 2010 - December 2011
Treo Solutions 2009 - 2010
Accolade LLC 2009 - 2009
Vynamic LLC 2008 - 2009
Independence Blue Cross July 2004 - January 2008
Anthem, Inc. 1998 - 2003
Skills
Health Insurance, Healthcare, Vendor Management, Managed Care, Healthcare Information..., Medicare, Process Improvement, Healthcare Management, Insurance, Strategic Planning, Medicaid, HIPAA, Change Management, Cross-functional Team..., Program Management, Business Process..., Operations Management, Performance Management, Mergers, acquisitions..., Mergers, acquisitions,...
Education
marymount college 1971 — 1975
BS, Psychology
Accolade, Inc. October 2010 - Present
Accolade, LLC May 2009 - October 2010
Sunrise Senior Living August 2008 - May 2009
Prospect Park Health and Rehabilitation Residence 2006 - 2008
Rosemont Presbyterian Village 2004 - 2006
Northwestern Human Services 2003 - 2004
Haverford Nursing and Rehabilitation Center 2001 - 2003
Skills
Healthcare Management, Healthcare, Customer Service, Medicare, Case Managment, Health Insurance, Team Building, Managed Care, Leadership, Insurance, Disease Management, Social Services, Hospitals, Medicaid, Employee Benefits, HIPAA, Nursing, Patient Advocacy
Education
Eastern University 2007 — 2008
MBA, Health Administration
Accolade LLC August 2010 - Present
Alliance Healthcare Information, Inc. August 2008 - August 2010
Skills
Team Leadership, Vendor Management, Coaching, Call Center, Customer Service, Microsoft Office, Sales, Healthcare, Leadership, Project Management, Account Management, Strategic Planning, Team Building, Program Management, Call Centers, Insurance, Process Improvement, Recruiting, Employee Relations, Management, Training
Education
Ithaca College 1994 — 1998
BS, Exercise Science
La Salle University
BSN, Nursing
Accolade, LLC August 2011 - Present
Thomas Edison Charter School October 2001 - June 2011
Education
Delaware State University 1990 — 1993
Masters, Social Work
Wheaton College (MA)
BA, Chemistry
Accolade LLC 2011 - Present
Skills
Customer Service, Nursing, Call Centers, Case Managment, Healthcare, Team Building, Employee Benefits, Microsoft Office, Leadership
Education
Drexel University
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Eastern University
Bachelor of Arts (B.A.), French Language Teacher Education
Accolade, LLC June 2009 - Present
Accolade, Inc. December 2012 - 2013
Crozer Chester Medical Center September 1986 - June 2009
Skills
Behavioral Health
Education
Bucks County Community College
Nursing Science
Eastern University
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse