ACDelco Company
ACDelco is an American automotive parts brand owned by General Motors. Factory parts for vehicles manufactured by GM are consolidated under the ACDelco brand, which also offers aftermarket parts for non-GM vehicles. Customer service: 1 (800) 223-3526 Parent organization: General Motors Headquarters: Grand Blanc, MI Founded: 1916Popular productsGeneral Purpose Batteries Motor Vehicle Fuel Screens & Filters Jacks & Lift Trucks Motor Vehicle Spark Plugs Motor Vehicle Fuel Tank Caps (function(){google.sc=google.sc||{};google.sc.init=function(b,e,n,f,p,q){if((b=document.getElementById(b))&&(0!=b.offsetWidth||0!=b.offsetHeight)){var h=b.querySelector("div"),k=h.querySelector("div"),c=0,g=h.scrollWidth-h.offsetWidth;if(0
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ACDelco Employees
ACDelco January 2015 - Present
General Motors Customer Care and Aftersales November 2010 - December 2014
General Motors Company October 2009 - November 2010
GMSPO November 2008 - October 2009
General Motors May 1999 - November 2008
Clift Buick Pontiac GMC March 1996 - May 1999
Siena Heights University Department of Public Safety September 1995 - May 1999
Arnold Automotive Group, Ltd. January 1993 - May 1996
Skills
Sales Management, Direct Sales, Microsoft Office, Problem Solving, Process Improvement, Group Presentations, Volunteer Coordination, Financial Analysis, Implementation Of..., Customer Engagement, Customer Service, Customer Retention, Event Planning, Volunteer Management, Customer Satisfaction, Leadership, Sales Operations, Sales, Training, Vehicles, Automotive, Program Management, Profit, Inventory Management, Retail, Parts, Dealers, Selling, Automotive Aftermarket, Warranty, Automobile, Pricing, Dealer Management, Sales Process, Forecasting, Continuous Improvement, Analysis, Cross-functional Team..., Team Building, Project Management, Management, Fleet Management, Business Planning, Automotive Parts, Tires, Competitive Analysis, Automotive Repair, Inventory Control
Education
Northwood University 2014 — 2014
General Motors Advanced Leadership Program
Kent State University 2000 — 2002
Master of Business Administration
Siena Heights University 1995 — 1999
BA, Business Management
Roseville High School
Vic Canever Chevrolet Inc September 2014 - Present
Atlas Valley Country Club April 2012 - November 2012
Best Buy February 2010 - March 2012
ACDelco May 2008 - October 2008
General Motors - Customer Care and Aftersales February 1999 - May 2008
General Motors - Customer Care and Aftersales March 1988 - February 1999
General Motors (Electronic Data Systems Division) January 1984 - March 1988
General Motors - Service Parts Operations August 1979 - January 1984
General Motors - Chevrolet Manufacturing October 1978 - August 1979
General Motors - Chevrolet Manufacturing November 1976 - October 1978
Skills
Microsoft Excel, English, PowerPoint, Microsoft Office, Microsoft Word, Customer Service, Organizational..., Data Analysis, Teaching, Budgets, Research, Strategic Planning, Windows, Outlook, Teamwork, Continuous Improvement, Automotive, Customer Satisfaction, Leadership, Sales, Team Building, Vehicles, Process Improvement, Cross-functional Team..., Manufacturing, Operations Management, Product Development
Education
Central Michigan University 1980 — 1981
Master's degree, Business Management, 3.97 of 4.00
Kettering University 1969 — 1974
Bachelor's Degree, Industrial Engineering, 84.3 of 100.0
BJS & Associates 2015 - July 2015
Magneti Marelli December 2012 - 2014
BJS & Associates LLC September 2011 - November 2012
SPX Corporation 2009 - 2011
ACDelco 2008 - 2009
General Motors Service Parts Operations 2006 - 2008
General Motors 2005 - 2006
General Motors Service Parts Operations 2004 - 2005
General Motors Service Parts Operations 2002 - 2004
General Motors Service Parts Operations 1999 - 2002
Skills
Cross-functional Team..., Strategic Planning, Automotive Aftermarket, Automotive, Product Development, Continuous Improvement, Parts, Business Planning, Marketing Strategy, Sales Management, OEM Management, New Business Development, Product Marketing, Management Consulting, Customer Enthusiasm, Competitive Strategies, Lean Manufacturing, Forecasting, Pricing Strategy, Distribution Network..., Dealer Network..., ROI Optimization, Training Delivery, Global Business..., Brand Equity, Anti-counterfeiting
Education
Haas School of Business, UC Berkeley 1993 — 1993
Berkeley Executive Program, Business Administration and Management, General
Bloomfield College 1972 — 1974
Bachelor of Arts (BA), Economics
UCI-FRAM AutoBrands (Fram Prestone Autolite Holts Wells ASC Airtex) December 2014 - Present
Delta College August 2011 - December 2014
Honeywell International CPG September 2010 - August 2011
Kalamazoo Valley Community College July 2007 - July 2010
General Motors Corporation April 1986 - June 2007
ACDelco 2000 - 2007
Skills
Problem Solving, Automotive, Technical Training, Negotiation, Customer Service, Team Building, Strategic Planning, Public Speaking, Coaching, Microsoft Office, PowerPoint, Teaching, Program Management, Supervisory Skills, Curriculum Development, Vehicles, Research, Automobile, Microsoft Excel, Microsoft Word, Budgets, Training, Management, Leadership Development, Singing, Continuous Improvement, Purchasing, Consulting, Parts, Hardware, Public Relations, Process Improvement, Teacher Training, Customer Satisfaction, Bilingual, Legal Research, History, Acting, Engineering, Team Leadership, Drawing, Advanced Hybrid..., Automotive Technical..., Spanish/English Program..., Customer Relations, Mentoring, Word, Excel, Budgeting, Writing
Education
Universidad de Puerto Rico 1979 — 1983
BA M.Cum Laude, Industrial and Technical Education, 3.92 out of 4.00
University of Puertor Rico 1977 — 1979
A.S. Magna Cum Laude, Automotive Technology, 3.97 out of 4.00
General Motors January 2013 - Present
ACDelco August 2009 - January 2013
ACDelco October 2002 - August 2009
Beaman Automotive Group February 2000 - October 2002
Skills
Automotive Aftermarket, Automotive, Parts, Automobile, Warranty, Vehicles, Team Building, Sales Management, Purchasing, Profit, Operations Management, New Business Development, Inventory Management, Fleet Management, Dealers, Dealer Management, Customer Satisfaction, Customer Retention, Continuous Improvement, Automotive Repair
Education
Northwood University
Automotive Marketing and Management
Nissan Motor Manufacturing Ltd. May 2015 - Present
Kenworth Northeast Group, Inc. December 2014 - May 2015
Vitamix September 2013 - February 2014
Yokohama Tire Corporation February 2014 - 2014
ACDelco October 2010 - September 2013
Daimler Trucks North America April 2008 - June 2009
Power City International Trucks January 2007 - March 2008
Cummins Bridgeway LLC September 2003 - November 2006
Interstate-McBee, LLC October 1996 - September 2003
The Brake Shop Corporation January 1994 - January 1996
Skills
IMPAX Training, Acclivus Training, New Business Development, Sales Operations, CRM, Business Development, Product Development, Sales Management, Account Management, Marketing, Leadership, Strategic Planning, Program Management, Marketing Strategy, Vehicles, Sales, Market Analysis, Customer Satisfaction, Parts, Food & Beverage, blending technology, Beverage Development, Purchasing, Pricing, Profit
Education
Bowling Green State University 1990 — 1994
Bachelor of Arts, English
Kimball
Shrine Grade School
Chrysler Group LLC November 2013 - Present
Wix 2010 - 2012
ACDelco September 2008 - October 2009
NAPA Auto Parts March 2004 - September 2008
Champ Labs March 2002 - May 2003
Gabriel-Purolator 1997 - 2002
SKF 1994 - 1996
Skills
Sales Management, Negotiation, Customer Satisfaction, Automotive, Customer Retention, Account Management, New Business Development, Automotive Aftermarket
Education
Cal Poly San Luis Obispo
BS, Business
ACDelco January 2014 - Present
ACDelco November 2012 - Present
General Motors September 2009 - October 2012
Business Performance Tools and Services February 2009 - September 2009
Chrysler February 1998 - November 2008
EDS Group August 1995 - February 1998
Fiserv June 1989 - August 1995
Skills
Access, Requirements Analysis, Automotive, Testing, Cross-functional Team..., Supply Chain, Process Improvement, DB2, Project Management, SQL, Inventory Management, Software Project..., Continuous Improvement, Software Development, Training
Education
Baker College Business and Corporate Services 2001 — 2005
Bachelor, Open Systems Technology
Clear Image inc July 2013 - July 2015
Olympian Labs, Inc. July 2011 - July 2013
Thunderbird Petroleum September 2007 - June 2011
Acdelco June 2006 - December 2006
Twinhead Corporation June 2004 - October 2004
Skills
Brochures, Layout, Website Building, Dreamweaver, Illustrator, Print Production, Sketching, Photography, Photoshop, Vector Illustration, Flash Animation, InDesign, Graphic Design, Web Design, Digital Illustration, Flyers, Logo Design, Adobe Creative Suite, Advertising, Catalogs, Corporate Identity, Digital Photography, Graphics, Flash, Packaging, Mac
Education
Art Institute of Phoenix 2008 — 2010
BA, Graphic Design
Evergreen Valley College 2001 — 2003
Graphic design, Graphic Design
San Jose State University
Graphic Design
ACDelco August 2004 - Present
Skills
Vehicles, Automotive, Parts, Automobile, Automotive Aftermarket, Warranty, Automotive Repair, Customer Retention, Customer Satisfaction, Continuous Improvement, Dealers, Automotive Engineering, Profit, Inventory Management, Automotive Electronics, Purchasing, Sales Management, Sales Operations, Dealer Management, Automotive Parts, Team Building, Operations Management, Tires, Powertrain
Education
Southern New Hampshire University 2013 — 2016
Bachelor of Science (B.S.), Marketing
New Hampshire Community Technical College 1989 — 1991
Associate of Applied Science (AAS), Automotive Technology
Raytheon Professional Services August 1999 - Present
ACDelco August 1995 - August 1999
Brogan Cadillac, Totawa, NJ June 1983 - August 1995
Skills
Training, Automotive, Vehicles, Automotive Aftermarket, Employee Training, Technical Training, Instructor-led Training, Hands-on Training, Training Delivery, Customer Satisfaction, Automobile, Needs Analysis, Automotive Repair, Management, Team Management, Warranty, Process Improvement, Learning Management..., Operations Management, Technical Writing, ADDIE, Training Management, Blended Learning, Strategic Planning, Automotive Electronics, Six Sigma
Education
University of Phoenix-Metro Detroit Campus 2009 — 2014
Bachelor of Science (B.S.), Business Administration, Management and Operations, 3.57
WrapitExpress May 2010 - Present
ACDelco February 2006 - March 2010
Skills
International Ocean..., International Air..., Domestic Shipping, Shipping, Customer Service, Logistics, Trucking
Education
Boise State University 2001 — 2002
Technical Certificate, Office Occupations, Accounting & Bookeeping
ACDelco October 2009 - Present
ZX Auto N.A. January 2008 - October 2009
Merchants Fleet Leasing May 2006 - January 2008
Piemonte National Fleet February 2004 - May 2006
Lease Plan USA June 1993 - February 2004
Mazda Motors Of America Inc July 1990 - June 1993
Subaru of America May 1983 - July 1990
Education
Indiana University of Pennsylvania
Bachelor of Science (B.S.), Marketing
Artisan March 2009 - Present
INDYCAR January 1997 - Present
Indiana Sports Corp 1994 - Present
National Football League 2011 - 2012
Aquent January 2009 - March 2009
Aquent October 2005 - December 2008
Aquent October 2000 - October 2005
MacStaffing December 1997 - October 2000
ACDelco December 1995 - December 1997
Adidas Group May 1995 - July 1995
Skills
Social Media, Copywriting, SEO, Marketing, Graphic Design, Web Design, InDesign, Wordpress, Interactive Advertising, Photoshop, Market Research, Project Management, PPC, Web Development, SEM, Temporary Placement, Flash, Social Networking, Art Direction, Marketing Strategy, Online Marketing, Advertising, Web Analytics, Google Analytics, Direct Mail, Copy Editing, Creative Strategy, Website Development, Adobe Creative Suite, CSS, Public Relations, Marketing Communications, Account Management, Creative Direction, Direct Marketing, Human Resources, User Experience, Business Development, Digital Strategy, Corporate Branding, Recruiting, Google Adwords, New Business Development, Digital Media, Social Media Marketing, Staffing Services, Digital Marketing, Email Marketing, Client Relations Skills, WordPress
Education
Purdue University 1991 — 1995
Bachelor of Science, Computer Graphics Technology
AutoZone April 2012 - Present
All Out Performance -- Automotive Aftermarket Specialty Retailer and Installer (Speed Shop) September 2010 - April 2012
Reliable Imports & RV September 2009 - September 2010
ACDelco January 2009 - September 2009
Camping World October 2007 - January 2009
Bumper To Bumper Auto Parts October 2005 - October 2007
Pep Boys January 1997 - October 2005
Skills
Automotive Parts, Retail Automotive, ASE Certified, Automotive Equipment, Motorsports Marketing, Retail Design, Retail Management, Retail Tire Sales, Muscle Cars, Hot Rods, Classic Car, Wholesale Tire Sales, Auto Racing, Outside Sales, Inside Sales, Drag Racing, Store Management, Parts, Automotive, Automotive Aftermarket, Vehicles, Automotive Repair, Tires, Racing, Customer Satisfaction, Motorsports, Automobile, Automotive Products, Sales, Inventory Management, Purchasing, Sales Management, Team Building, Profit, Customer Service, New Business Development, Customer Retention
Education
Kishwaukee College 1992 — 1994
Automotive Technology -- General Studies
Clinton Technical School 1990 — 1991
Automotive Techology
Castrol June 2011 - Present
Castrol February 2006 - May 2011
ACDelco September 2001 - February 2006
Albertsons June 1996 - June 2001
Skills
New Business Development, Sales Operations, Strategic Planning, Account Management, Trade Marketing, Program Development, Sales Presentations, Sales Management, Pricing, Forecasting, Sales, Customer Service
Education
Central Washington University 1999 — 2001
Bachelor's degree, Business Administration and Management, General
South Puget Sound Community College 1996 — 1998
Associate of Arts (A.A.)
KOI Auto Parts October 2008 - Present
ACDelco January 1978 - November 2008
Skills
Automotive Aftermarket, Automobile, Account Management, Automotive, Continuous Improvement, Customer Retention, Customer Satisfaction, Customer Service, Forecasting, Management, New Business Development, Operations Management, Parts, Process Improvement, Profit, Product Development, Sales, Sales Management, Sales Operations, Sales Process, Strategic Planning, Team Building, Team Leadership, Training, Vehicles, Warranty, Wholesale, B2B, Human Resources, Inventory Control, Automotive Repair, Purchasing, Income Statement, Pricing, Inventory Management, Retail, Budgets, Manufacturing, Dealer Management, Negotiation, Fleet Management, Logistics, Marketing Strategy
Education
Capital University 1973 — 1977
BA, Accounting
CROSSMARK May 2013 - Present
ACDelco 2004 - 2007
Skills
Consumer Products, Merchandising, Retail, Key Account Development, Customer Insight, Sales Operations, Sales, Inventory Management, Planograms, Sales Management, Management, Account Management, Team Building, Customer Satisfaction, Customer Service
Education
Fitchburg State University 1996 — 1999
MASTERS OF BUSINESS ADMINISTRATION
University of Massachusetts, Amherst 1977 — 1979
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
General Motors January 2015 - Present
General Motors January 2013 - December 2014
GM Fleet and Commercial November 2010 - December 2012
ACDelco April 2008 - October 2010
Skills
Vehicles, Automotive, Automotive Aftermarket, Automobile, Customer Satisfaction, Profit, Customer Retention, Parts, Sales Management, Inventory Management, Team Building, Sales Process, Sales Operations
Education
Grand Valley State University 2003 — 2008
Bachelor of Science (BS), Business Administration and Management, General
ACDelco August 2010 - Present
Skills
Vehicles, Parts, Automobile, Sales Management, Customer Satisfaction, Customer Retention, New Business Development, Strategic Planning, Sales, Microsoft Excel, Inventory Management
Education
Art Institute of Colorado 1996 — 1999
Associate of Arts and Sciences (A.A.S.)
General Motors - ACDelco November 2012 - Present
GM SPO November 2012 - Present
ACDelco 2009 - Present
GMSPO May 2003 - Present
General Motors--Service Parts Operations 2002 - Present
General Motors January 2003 - July 2005
Skills
Advertising, B2B, Product Development, Management, Analysis, Sales Management, Sales Operations, New Business Development, Sales, CRM, Automotive, Marketing, Customer Satisfaction, Product Marketing, Strategic Planning, Retail, Team Building, Customer Retention, Pricing, Selling, Market Planning, Automobile, Budgets, Marketing Management, Competitive Analysis, Negotiation, Cross-functional Team..., Purchasing, Account Management, Inventory Management, Process Improvement, Sales Process, Market Analysis, Marketing Strategy, Vehicles, Forecasting, Automotive Aftermarket
Education
University of Michigan-Flint 1984 — 1986
Raytheon Technical Services Company February 2008 - Present
ACDelco 2008 - Present
Melior Inc 2005 - 2008
Reeder Chevrolet 2002 - 2004
Charles Evans BMW 1975 - 1976
Skills
Inventory Management, Automotive, Vehicles, Parts, Automotive Aftermarket, Automobile, Warranty, Process Improvement, Customer Service, Negotiation, Team Building, Customer Satisfaction, Product Development, Technical Training, Problem Solving, Six Sigma, Automotive Repair, Powertrain, Continuous Improvement, Customer Retention, Chassis
Education
Georgia Institute of Technology 1967 — 1968
Mechanical Engineering
Southern Polytechnic State University 1966 — 1967
Mechanical Engineering
Florence Darlington Technical College June 2013 - Present
Atlanta Technical College January 2011 - July 2012
Bill Kitt Car Clinic October 2010 - February 2012
North Metro Technical College August 2006 - July 2009
ACDelco 2001 - 2005
Melior-Delaware 1997 - 2005
Melior-Delaware 1997 - 2005
Skills
Problem Solving, Customer Service, Technical Training, Vehicles, Automotive
Education
Georgia Perimeter College 1990 — 1993
AS, Education
Georgia College and State University
BA, Education
Rocky River HS
ACDelco 2010 - Present
General Motors October 2009 - Present
General Motors 2009 - 2013
General Motors November 2008 - November 2009
GM 2008 - 2009
General Motors 2005 - 2007
Skills
Automotive, Vehicles, Customer Retention, Parts, Customer Satisfaction, Cross-functional Team..., Strategic Planning, Automobile, Forecasting, Sales Management, Team Building, Management, Automotive Aftermarket, Profit, Product Development, Marketing, B2B, Competitive Analysis, Sales Operations, Pricing
Education
Framingham State College 1981 — 1985
Bachelor of Arts (B.A.), Business Administration and Management, General
MTD Products November 2013 - Present
MTD Products March 2013 - November 2013
Midwest Industrial Supply June 2012 - October 2012
Mobile Connection July 2011 - June 2012
Bulk Trading & Transport Co. January 2006 - January 2010
General Motors December 2003 - January 2006
ACDelco January 1999 - December 2003
General Motors October 1998 - January 1999
North Oakland Medical Centers February 1996 - January 1998
Skills
Project Management, Product Development, Strategic Planning, Automotive, Marketing Strategy, Product Launch, Market Analysis, Pricing, Forecasting, Team Building, Competitive Analysis, Marketing, Product Marketing, Trade Shows, Customer Satisfaction, Analysis, Advertising, Management, Market Research, Sales Management, Negotiation, Market Planning, Purchasing, Program Management, Cross-functional Team..., New Business Development, Sales, Budgets, Manufacturing, Retail, Marketing Research, Team Leadership
Education
The University of Akron 2010 — 2010
Certificate, Project Management
Michigan State University
Bachelor of Arts in Communications, Advertising
Oakland University
Masters, Business Administration
University of Michigan-Flint
Bachelor of Business Administration, Marketing
Tire Centers, LLC May 2012 - Present
Firestone August 2009 - May 2012
ACDelco April 2008 - August 2009
Hanover Tire January 1994 - January 2009
Progessive Custom Wheels 1989 - 1993
Skills
Inventory Management, B2B, Sales, New Business Development, Team Building, Account Management, Manufacturing, Project Planning, Profit, Sales Operations, Automotive, Customer Retention, Sales Management, Operations Management, Income Statement, Retail, Forecasting, Pricing, Vehicles, Customer Satisfaction, Purchasing, Negotiation, Automotive Aftermarket, Automobile, Budgets, Business Planning, Inventory Control, Cold Calling, Key Account Management, Management, P&L Management, Parts, Sales Process, Training, P&L, Direct Sales, Selling, Tires, Team Leadership, Market Planning, Leadership, Logistics, Marketing Strategy
Education
University of South Carolina-Columbia 1985 — 1989
Business Management
ACDelco January 2009 - Present
Interstate-McBee, LLC February 2006 - November 2008
Federal-Mogul Corp July 1982 - January 2006
Skills
Account Management, Negotiation, Team Building, Sales Operations, Forecasting, Sales Process, Product Development, Customer Satisfaction, Profit, Key Account Management, Inventory Management, Selling, Retail, Business Development, Parts, Sales
Education
Northwest Missouri State University 1978 — 1981
BS, Business Management
ACDelco July 2011 - Present
Chrysler, L.L.C. under contract with Minac's March 2011 - July 2011
Volkswagen of America August 2010 - March 2011
Consulting Services International,LLC 2009 - March 2011
Chrysler 1978 - 2008
Chrysler January 1993 - December 1995
Skills
Customer Satisfaction, Parts, Training, Six Sigma, Automotive, Vehicles, Powertrain, Management, Warranty, Analysis, Automotive Aftermarket, Automobile, Continuous Improvement, Customer Service, ASE Certified, Automotive Engineering, Automotive Repair, Customer Retention, Supplier Quality, Profit, Chassis, Automotive Electronics, Dealers, Technical Training, Components, DFMEA, Suspension, PPAP, Root Cause Analysis, Toyota Production System
Education
Ferris State University 1971 — 1977
BS, Automotive Management
ACDelco May 2012 - Present
TWB Company February 2000 - September 2011
Dana Corporation 1989 - 2000
Skills
Program Management, Automotive Sales and..., Strategic Planning, Excel, Word, Power Point, Process Improvement
Education
University of Toledo 1995 — 1998
MBA, Business Marketing, Finance & Operations
The Ohio State University
BS Business Administration, International Business & Finance
Carhartt June 2014 - Present
ACDelco December 2013 - June 2014
The Henry Ford April 2013 - December 2013
Charles H. Wright Museum of African American History May 2013 - August 2013
The Henry Ford August 2011 - April 2013
Skills
History, Archival Research, Archives, Content Development, Archival Processing, Archival Management, Archival Preservation, Archival Description, Encoded Archival..., European History, Product Marketing, Product Descriptions, Copywriting, Content Management, Web Content, Web Content Management, Content Writing, Content Marketing, Branded Content, Automotive History, Research, Writing, Museum Education, Museum Programming, Vintage Clothing, Field Archiving, Presentation Skills, Oral History, Digitization
Education
Wayne State University 2011 — 2015
Graduate Certificate, Archival Administration
Wayne State University 2011 — 2015
Master of Arts (MA), Modern European History
University of Michigan 2004 — 2008
Bachelor of Arts (BA), Secondary Education and Teaching
General Motors October 2014 - Present
ACDelco November 2010 - October 2014
ACDelco (General Motors) November 2008 - November 2010
General Motors - SPO June 2007 - November 2008
ACDelco (General Motors) April 1999 - April 2007
GNB Technologies April 1998 - April 1999
NAPA April 1996 - April 1998
Skills
Product Development, Retail, Marketing, Automotive Aftermarket, Parts, Sales Management, Account Management, New Business Development, Forecasting, Negotiation, Strategic Planning, Customer Satisfaction, Customer Retention, B2B, Sales Process, Cold Calling, Team Building, Competitive Analysis, Key Account Management, Inventory Management
Education
University of Nevada-Las Vegas
Bachelor of Arts with Distinction, Communications
Hennepin Technical College
Graduate, Television Production
Knopf Automotive 2010 - Present
ACDelco 1994 - June 2010
General Motors 1992 - 2010
Skills
Vehicles, Automotive, Automobile, Automotive Aftermarket, Automotive Engineering, Heavy Duty Alternators..., Sales Management, Sales, Continuous Improvement, Team Building, Process Improvement, Product Development, Manufacturing, Strategic Planning, New Business Development, Lean Manufacturing
Education
Indiana Wesleyan University 1980 — 1982
Master's degree, Business
Purdue University 1971 — 1974
BS, Industrial Supervision
General Motors September 2014 - Present
General Motors January 2013 - September 2014
General Motors October 2010 - January 2013
Aerotek January 2010 - October 2010
General Motors April 2008 - September 2009
General Motors June 2006 - April 2008
General Motors May 2005 - June 2006
ACDelco October 1999 - May 2005
ACRO SERVICE CORPORATION January 1998 - January 1999
AAA Michigan January 1987 - January 1999
Skills
Training, Retail, Automotive, Inventory Management, Customer Retention, Leadership, Customer Satisfaction, Customer Service, Sales, Management, Profit, Marketing, Operations Management, Recruiting
Education
Central Michigan University 1997 — 1999
MSA, Human Resources Administration
Spring Arbor University 1994 — 1996
BA, Health Administration
General Motors Automotive InstructorCollege of the Desert, CA2010 - 2010
General Motors Service & Parts Operations 1993 - 2009
General Motors ACDelco 1987 - 2009
ACDelco 1995 - 2003
Education
Northwood University 1994 — 1998
BA, Business
Menlo Worldwide 2011 - Present
General Physics/Sandy Corporation August 2007 - October 2009
ACDelco August 2005 - October 2009
General Physics/Sandy Corporation August 2005 - August 2007
Kelly Services January 2001 - January 2005
Troy Design (General Motors) January 1999 - January 2001
Car-Temps USA January 1997 - January 1999
Honda of Grand Blanc January 1994 - January 1997
Skills
Team Building, Product Management, Inventory Management, Sales Management, Automotive, Customer Service, Product Development, Forecasting, Account Management, New Business Development, Marketing, Sales, Training
Education
Fairleigh Dickinson University 1989 — 1994
B.A, Marketing
General Motors April 2004 - Present
ACDelco November 1999 - April 2004
ACDelco February 1986 - November 1999
Skills
Automotive, Parts, Team Building, Strategic Planning, Product Development, Negotiation, Process Improvement, Automobile, Sales Management, New Business Development, Training, B2B, Program Management, Customer Satisfaction, Customer Retention, Management, Continuous Improvement, Customer Service, CRM, Forecasting, Cross-functional Team...
Education
University of Louisiana at Lafayette 1979 — 1984
BA, Management
TASIS 1975 — 1976
Jobbers Automotive April 2010 - Present
Ganley Westside Imports October 2009 - March 2010
Sylvester Auto & Tire Service February 2008 - October 2009
Melior Inc November 2004 - October 2007
ACDelco November 2004 - October 2007
Ganley Olds July 2001 - November 2004
SPITZER AUTO WORLD January 2001 - July 2001
Forest City Auto Parts April 1994 - January 2001
Skills
Automotive, Profit, Parts, Vehicles, Customer Service, Retail, Automotive Aftermarket, Microsoft Excel, Customer Satisfaction, Customer Retention, Warranty, Dealers, Sales Management, Automotive Repair, Pricing, Microsoft Word, Team Leadership, Powertrain, Dealer Management, Automobile, Inventory Management, Team Building, B2B, Budgets, Training, Management
Education
Cuyahoga Community College 1990 — 1991
Capital University
Business
General Motors January 2015 - Present
Maritz May 2014 - January 2015
Service Turn June 2013 - March 2014
Southwest ADI January 2013 - June 2013
Maritz Inc January 2012 - December 2012
ACDelco August 2011 - January 2012
ACDelco January 2010 - August 2011
ACDelco January 2006 - December 2009
Louisiana Technical College January 2005 - October 2005
Pep Boys July 2004 - January 2005
Skills
Customer Satisfaction, Customer Retention, Automotive, Sales Operations, Marketing Strategy, Vehicles, Sales Process, Sales Management, Management, Dealers, Automotive Aftermarket, Sales, Training, Parts, Customer Service, Team Management, Customer Experience, Account Management, Program Management, Employee Training, Selling, Continuous Improvement, Negotiation, Coaching, Warranty, Automobile, Team Building, Profit, Inventory Management, Business Process..., Vendor Management
Education
Central Missouri State University 2002 — 2004
Bachelor of Science, Automotive/Power Technology (Management)
Delgado Community College 2000 — 2002
Associate of Applied Science, Motor Vehicle Technology
ACDelco August 2008 - Present
General Motors March 1999 - June 2004
Education
Central Michigan University
ACDelco March 2012 - Present
Godfrey Chevrolet Buick Inc. September 2009 - January 2012
Serice Director 2005 - 2009
ACDelco February 2000 - April 2001
Skills
Warranty, Automotive Aftermarket, Automotive, Field Service, Vehicles, Customer Service, Customer Relations, Fixed Operations, Problem Solving, Forecasting, Promotions, Technical Training
Education
Mott Community College 1976 — 1977
Ferris State University 1975 — 1976
General Motors April 2013 - Present
General Motors November 2008 - April 2013
ACDelco June 2003 - November 2008
ACDelco March 2000 - June 2003
Skills
Automotive, Parts, Vehicles, Automobile, Sales Management, Customer Satisfaction, Team Building, New Business Development, B2B, Strategic Planning, Negotiation, Sales, Competitive Analysis, Forecasting, Product Development, Sales Operations
Education
Oakland University 1986 — 1988
Master of Business Administration (M.B.A.)
General Motors Institute 1979 — 1984
Bachelor's degree, Mechanical Engineering
ACDelco March 2013 - Present
Wincor Nixdorf May 2008 - March 2013
NCR Corporation May 2005 - May 2007
LL&D Inc. DBA Respond June 1999 - May 2005
Skills
Customer Service, Research, PowerPoint, Microsoft Word, Microsoft Excel, Creative Problem Solving, Training Delivery, Public Speaking, Sales, Microsoft Office, Customer Satisfaction, Customer Retention
Education
The University of New Mexico - Robert O. Anderson School of Management 2012 — 2014
Master of Business Administration (MBA), Organizational Behavior Studies and Human Resource Management
The University of New Mexico - Robert O. Anderson School of Management 2007 — 2012
Bachelor of Business Administration (BBA), Finance, General, with a minor in Spanish, 3.63
Technical Vocational Institute 1998 — 2000
Associates of Applied Science, Networking Technology, Network Systems Management
ACDelco December 2005 - Present
General Motors April 1996 - December 2005
Michigan August 1977 - October 1996
Education
Franklin High in Livonia, MI 1973 — 1976
Central Michigan University
Bachelors in Science, Business and Management
USD Inc. September 2014 - Present
Mopar September 2013 - September 2014
One Source Distributors January 2007 - June 2013
ACDelco January 2005 - January 2007
Performance Auto Repair 1988 - 2001
Skills
ASE Certified, ASE Master Technician, ASE L1, CFC certification, Automotive Parts..., Automotive Aftermarket, Parts
Education
Triton College 1980 — 1982
Certificate of Education, Automotive Engineering Technology/Technician
Heckethorn Manufacturing January 2013 - Present
Remy International July 1997 - December 2012
ACDelco November 1995 - July 1997
Skills
Sales
Education
Rose-Hulman Institute of Technology 1969 — 1973
Bachelor of Science (BS), Mechanical Engineering
RIEBES AUTO PARTS May 2014 - Present
ACDelco April 2012 - May 2014
Brake Masters 2004 - 2012
Carmichael Automotive 2001 - 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Java, Sales, Inventory Management, Team Building, Continuous Improvement, Customer Satisfaction, Automotive, Sales Management
Education
American River College
ACDelco May 2013 - Present
Skills
Automotive Aftermarket, Automotive, Vehicles, Automobile, Sales Management, Parts, Customer Retention, Profit, Sales Process, Customer Satisfaction, B2B, Account Management, Sales Operations, New Business Development, Sales
Education
University of Advancing Technology 1982 — 1984
Urbandale High School 1974 — 1978