ACS INC, A Xerox Company
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ACS INC, A Xerox Company Employees
Kelly Services 2014 - Present
The Schwan Food Company June 2013 - April 2014
Iron Mountain March 2011 - November 2012
Pinstripe October 2010 - February 2011
ACS INC, A Xerox Company June 2009 - October 2010
Volt Information Sciences March 2008 - June 2009
Robert Half International October 2004 - February 2008
First United Bank May 2003 - October 2004
Skills
Strategic Sourcing, Full Life Cycle..., High Volume, Business Development, Sales Management, Training, RMP, Recruiting, Sourcing, Screening, Negotiation, Technical Recruiting, Talent Acquisition, Applicant Tracking..., Onboarding, Employee Relations, Human Resources, College Recruiting, Resume Writing, Talent Management, Executive Search, Temporary Staffing, Internet Recruiting, Leadership, Interviews, Process Improvement, Performance Management, Strategy, Management, Cold Calling, Personnel Management, Benefits Negotiation, Staffing Services, Taleo, Temporary Placement, Employer Branding, Networking, Screening Resumes, Hiring, Job Fairs, New Hire Orientations, Contract Recruitment, Account Management, Workforce Planning, HRIS, Recruitment Advertising, Staff Augmentation, Permanent Placement, Employee Engagement, Deferred Compensation
Education
University of Phoenix 2011 — 2015
BS- HR Management, Human Resource Management
ACS Inc a Xerox Company September 2014 - December 2014
General Dynamics Information Technology January 2014 - September 2014
Blackboard Student Services November 2011 - November 2013
Skills
Technical Support, Call Centers, Learning Management..., Customer Service, Troubleshooting, Software Documentation, Windows 7, Computer Hardware, System Administration, Help Desk Support, Networking, Windows XP, Training, Customer Support, Windows, Customer Experience, Software Installation, Servers, Hardware
Education
Somerset Community College
Computer Science
The CEOTeam/Freedom Equity Group June 2013 - Present
Kenai Productions October 2011 - Present
ACS Inc. A Xerox Company July 2010 - October 2011
Freedom & Liberty Show May 2009 - May 2010
Jiffy Lube #3122 January 2009 - May 2009
A July 2005 - July 2007
Skills
Social Media, Social Media Marketing, Acting, Sales Operations, Sales Management, Customer Service, Financial Services, Microsoft Word, Superior Work Ethic, Always Punctual, Listening to customers, Time Management, Highly motivated..., Oral & Written..., Writing, Reading Comprehension, Sight Reading, Public Speaking, Impromptu Speaking, Motivational Speaking, Critical Thinking, Clerical Skills, Online Marketing
Education
Columbia School of Broadcasting 1988 — 1989
Certificate, Radio Announcing
Central Texas College 1986 — 1987
Criminal Justice/Police Science
Riverside Community College 1984 — 1985
None, Criminal Justice/Police Science
Nueva Vista High School 1983 — 1984
GED, General Studies
Microsoft January 2015 - Present
Microsoft October 2010 - January 2015
ACS, Inc. - A Xerox Company August 2008 - October 2010
Swanson Health Products January 2008 - August 2008
Noridian Mutual Insurance November 2006 - January 2008
Noridian Mutual Insurance September 2004 - November 2006
Moorhead School District September 2003 - September 2004
North Dakota State College of Science July 2002 - September 2003
Minnesota WebWorks May 1997 - July 2002
Skills
Web Development, IT Service Management, Information Architecture, SharePoint, HTML, Windows, SQL, Windows Server, Visio, JavaScript, IIS, ITIL, Microsoft SQL Server, System Administration, Active Directory, Microsoft Technologies, SDLC, Cloud Computing, VMware, DNS, Servers, Technical Support, Security, Integration, System Deployment, Process Improvement, E-commerce, Pre-sales
Education
South University 2011 — 2014
Master's, Information Systems and Technology: Information Architecture and Design, 4.0
University of Mary 2005 — 2008
B.S., Information Technology, cum laude
Northwest Technical College 2003 — 2003
A.A.S., Graphic Design Technology
Northwest Technical College 1995 — 1997
Diploma, Commerical Art
Capgemini April 2012 - June 2012
ACS, Inc. a Xerox company October 2010 - February 2012
ACS, Inc. a Xerox company November 2007 - October 2010
ACS, Inc. September 2006 - November 2007
Unisys, DHS/TSA Help Desk June 2005 - September 2006
Skills
Servers, ITIL, ITIL v3 Foundations..., Active Directory, Technical Support, Red Hat Linux, IT Service Management, Incident Management, Databases, Windows, Problem Management, Help Desk Support, Disaster Recovery
Education
ITT Technical Institute-Austin 2004 — 2006
Associates of Applied Science in Information Technology, Computer Networking Systems, 3.6
ACS, Inc., A Xerox Company June 2007 - January 2015
ACS, Inc., a Xerox Company November 2005 - March 2007
ACS Inc., A Xerox Company October 2002 - October 2005
City of New York, Department of Social Services (HRA) June 1998 - October 2002
City of New York, Department of Social Services (HRA) May 1997 - June 1998
City of New York, Department of Social Services (HRA) September 1995 - June 1996
Skills
Project Management..., Program Management, Government, Process Improvement, Vendor Management, Change Management, Strategic Planning, Business Analysis, Data Analysis, Project Management, Analysis, Cross-functional Team..., Team Building, Team Leadership, Business Process..., Management, Non-profit Leadership, Non-profit Program..., Non-profit Volunteer, Project Planning, Leadership, Training
Education
Barnard College
BA, Political Science
Harvard University, John F. Kennedy School of Government
Master in Public Policy, Social Policy
Deloitte Consulting/Smart IT September 2013 - Present
ACS-Inc. A Xerox Company 2007 - 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, New Business Development, Marketing, Coaching, Marketing Strategy, Event Planning, Fundraising, Data Entry, Time Management
Education
Ivy Tech Community College
Medical/Clinical Assistant
Market Training Institute
2 yr Program, Business/Corporate Communications
OG Organo Gold Coffee May 2012 - January 2014
ACS, Inc a Xerox company October 2008 - March 2010
Serco, Inc March 2004 - August 2008
Ratner Companies June 2002 - March 2004
Pentagon Force Protection Agency April 1992 - January 2000
Education
Trinity University-Washington 2003 — 2003
BA, Criminal Justice
Labsphere, Inc. February 2013 - September 2015
Signature Consultants (partnered with EMC), at Bottomline Technologies, Portsmouth, NH November 2012 - February 2013
JanesJools4u January 2012 - November 2012
21st Century Technologies March 2011 - December 2011
oDesk.com March 2010 - March 2011
ACS, Inc. a Xerox Company January 2008 - February 2010
Spherion Corporation May 2007 - January 2008
Wells Research and Development October 2006 - April 2007
Career Connections December 2005 - February 2006
Delta Education LLC April 2003 - September 2005
Skills
MS Office Suite (2003 -..., SnagIt, Paint Shop Pro, Share Point 2007, FrameMaker, Adobe Acrobat, Photoshop, RoboHelp, HelpandManual4, PaintShop Pro, SharePoint, Technical Documentation, Technical Writing, Content Management, Online Help, Editing, Software Documentation, Publishing, Consulting, Manuals, Program Management, SDLC, Project Management, Training, Management
Education
Plymouth State University 1969 — 1973
B.S., English Education
Medtronic 2010 - Present
ACS Inc. A Xerox Company 2010 - 2010
Freescale Semiconductor 2007 - 2009
Freescale Semiconductor 2004 - 2007
Motorola 2002 - 2004
Motorola 2000 - 2002
Skills
Financial Modeling, Variance Analysis, Internal Controls, Cost Accounting, Financial Analysis, Sarbanes-Oxley Act, Hyperion Enterprise, Business Process..., Forecasting, Strategic Financial..., Essbase, Process Improvement, SAP, Strategy, Finance, Analysis, Capital Budgeting, Cash Flow, Revenue Recognition, Auditing, Budgets, Accounting, Management Consulting, Leadership, Acquisition Integration, Executive Management, Management, Change Management, Internal Audit, Financial Forecasting, Cross-functional Team..., Project Planning, GAAP, Sarbanes-Oxley, Managerial Finance, Consolidation, Corporate Finance, P&L Management, Mergers & Acquisitions, US GAAP, Financial Audits, Financial Reporting
Education
Arizona State University
BS, Finance & Computer Information Systems
Arizona State University - W. P. Carey School of Business
MBA, Finance and International Business
Kimberly-Clark August 2011 - Present
Goodrich Corporation March 2011 - July 2011
Accenture Services August 2010 - March 2011
Accenture (NYSE: ACN) January 2010 - August 2010
Front End Recruiting October 2008 - December 2009
ACS Inc, a Xerox company February 2007 - September 2008
Futurestep, a Korn/Ferry company (NYSE: KFY) May 2006 - February 2007
Futurestep, a Korn/Ferry company October 2004 - April 2006
Procter & Gamble (NYSE: PG), a consumer packaged goods company October 1998 - June 2001
Procter & Gamble December 1994 - September 1998
Skills
Sourcing, Recruiting, Strategy, Applicant Tracking..., Internet Recruiting, Leadership, Management, Executive Search, CRM, Talent Management, Screening, Training, Networking, Human Resources, Project Management, Talent Acquisition, Strategic Sourcing, Technical Recruiting, Cross-functional Team..., Employer Branding, Product Development, Social Media, Marketing, Team Building, Search, Market Research, Cold Calling, Online Research, Outsourcing, Marketing Research, Lead Generation, Product Management, Data Analysis, Engineering, Negotiation, Blogging, Interviews, Twitter, Taleo, Career Counseling, Data Mining, Metrics, Contract Recruitment, Boolean Search, Direct Sourcing, Avature, Pinterest, Wanted Analytics, Supply and Demand..., Statistics
Education
Human Resources Certifying Institute 2008 — 2015
PHR, Human Resources
AIRS, a company of TheRightThing 2006 — 2010
certification, CIR- Certified Internet Recruiter
AC Nielsen Burke Institute 1999 — 2001
Certification, Executive Management of Marketing Research
University of Cincinnati 1997 — 2000
M.B.A., Marketing
Wright State University 1979 — 1981
M.S., Biochemistry
Rider University 1970 — 1973
B.A., Science Teacher Education/General Science Teacher Education
Saint Peter's University 1968 — 1970
none, Biology, Chemistry
Aon Hewitt July 2011 - Present
ACS Inc. A Xerox Company April 2007 - July 2011
Hewitt Associates 2006 - 2007
Hewitt Associates 1997 - 2006
Skills
Workforce Planning, Outsourcing, Business Requirements, Benefits Administration, Business Intelligence, Vendor Management, Employee Benefits, Technical Recruiting, Offshoring, Contact Centers, BPO, Process Improvement, Business Strategy, Call Center, Sales, Service Delivery, HRIS, Microsoft Office, Performance Management, Human Resources, Business Process..., HR Consulting, Call Centers, Leadership, Management
Education
Rollins College 1994 — 1996
BA, Business Administration
Mecklenburg County Government May 2012 - Present
ACS Inc, A Xerox Company September 2009 - May 2012
MedAssist January 2008 - September 2009
Skills
Auditing, Healthcare Industry, Health Insurance, Financial Analysis, Government Contracting, Access, Program Management
Education
Pfeiffer University 2008 — 2010
Masters, Health Administration
North Carolina State University 2000 — 2004
BS, Agricultural Business Management
Cognizant Technology Solutions January 2014 - Present
Xerox January 2012 - December 2013
ACS, a Xerox Company November 2010 - May 2012
ACS, a Xerox Company September 2005 - November 2010
ACS, a Xerox Company February 2004 - September 2005
ACS, a Xerox Company May 2002 - February 2004
ACS, a Xerox Company December 2000 - March 2002
ACS Inc, A Xerox Company September 1994 - December 2000
Travelers July 1990 - September 1994
Skills
CICS, Rational Performance..., ClearQuest, Rational Manual Tester, ClearQuest Test Manager, DB2/SQL, Oracle SQL, COBOL, RequisitePro, SharePoint, JCL, VSAM, System Testing, Documentation, User Acceptance Testing, Business Requirements, SDLC, Medicaid, RQM, Selenium Testing, Software Documentation, Software Development, Enterprise Architecture, Quality Assurance, Requirements Analysis, Data Warehousing, Quality Center
Education
State University of New York at Oswego 1987 — 1990
BS, Computer Science
Vestal Central High School 1981 — 1985
Expedia February 2013 - Present
Brocade December 2010 - January 2013
Microsoft December 2010 - January 2013
ACS Inc, A Xerox Company February 2006 - December 2010
EMC July 2004 - January 2006
Intel Corp April 1991 - June 2004
Skills
Solaris, AIX, Unix, Linux, Novell, vPars, SSD, Replication, SRDF, EMC Storage, Storage Area Networks, HP-UX, Brocade, SAN, Virtualization, NetApp, Disaster Recovery, Storage Architecture, Data Center, Clariion, Cloud Computing, Cluster, Storage, VMware, ITIL, NAS, Cisco Technologies, Servers, VMware Infrastructure, RAID, Storage Virtualization, Storage Management, Enterprise Storage, Server Architecture, VMware ESX, High Availability, vSphere, Symmetrix, Infrastructure, Fibre Channel, Storage Solutions, Backup Solutions, Business Continuity, Enterprise Architecture, Professional Services, NFS, Netbackup
Education
Portland State University 1987 — 1990
BS
Ongoing Training, various
Brookline College June 2014 - Present
Isagenix International 2013 - 2013
JPMorgan Chase 2010 - 2012
GE Capital Retail Bank 2007 - 2010
Verizon Wireless 2007 - 2007
ACS, Inc., A Xerox Company 2006 - 2007
ACS, Inc., A Xerox Company 2005 - 2006
University of Phoenix 2002 - 2005
University of Phoenix 2001 - 2002
University of Phoenix 2000 - 2001
Skills
Data Entry, Customer Service, Interpersonal..., Leadership, Verbal & Written..., Collaboration, Computer Proficiency, Higher Education, Organization, Time Management, Microsoft Excel, Nonprofits
Education
Arizona State University
Bachelor of Liberal Studies
Xerox September 2015 - Present
Xerox May 2013 - Present
Xerox April 2009 - Present
Acs Inc. a Xerox Company April 2007 - April 2009
Gila Corporation 2005 - 2007
Robert Half International/Technology Division 2004 - 2005
Aqua Adventures (St. Thomas, VI) 2003 - 2004
Redglue, Inc 2000 - 2003
Epdesigns.com 1998 - 2000
Skills
SDLC, Business Analysis, Project Management, Integration, CRM, Requirements Analysis, Vendor Management, Software Project..., Process Improvement, Program Management, Business Development, Outsourcing, Agile Methodologies, Management, Training, Enterprise Architecture, Oracle, IT Strategy, Business Process..., Software Development, IT Service Management, ITIL, Business Process, Cloud Computing, Enterprise Software, PMP
Education
Texas State University-San Marcos 1998 — 2001
Business Administration, Computer Information Systems
Great HealthWorks May 2014 - Present
HomeServe USA May 2011 - May 2014
HomeServe USA November 2010 - April 2011
ACS Inc, a Xerox Company July 2005 - January 2010
Skills
Call Center, Change Management, PowerPoint, Call Centers, Process Improvement, Vendor Management, Business Analysis, Analysis, Outsourcing, Business Objects, ITIL, Performance Management, Access, Business Intelligence, Team Leadership, Team Management, Coaching, Customer Service, Microsoft Excel, Operations Management, SQL, Business Process..., Business Process, Visio, Customer Satisfaction, Customer Experience, Quality Assurance, Data Analysis, Contact Centers, CRM
Education
Eastern Kentucky University 2009 — 2010
Eastside Technical Center 2004 — 2005
Net+ Certified, Business Ethics and Best Practices Certified, Information Technology (CCNA), 4.0 GPA
PLD 2001 — 2005
Salt Lake Community College October 2011 - Present
ACS, Inc., A Xerox Company January 2010 - October 2011
Sons of Utah Pioneers May 2009 - January 2010
XanGo, L.L.C. August 2008 - February 2009
PrO Unlimited April 2007 - July 2008
IntelliServ February 2006 - March 2007
Skills
Organizational..., Employment Law, HRIS / ATS, Employee Relations, Interviewing, HRIS, Compensation, Applicant Tracking..., Onboarding, Talent Acquisition, Performance Management, Recruiting, Talent Management, Succession Planning, Sourcing, Resume Writing, New Hire Orientations, Training, Job Descriptions, Taleo, Job Analysis, Screening, Job Evaluation, Career Development, Human Resources, Employee Benefits, Organizational..., HR Consulting, Policy, Interviews, Benefits Administration, Vendor Management, Employee Engagement, Workforce Planning, Management, Deferred Compensation
Education
University of Phoenix 2005 — 2006
MM, Management with Emphasis in Human Resource Management
Brigham Young University 1996 — 2004
BA, International Area Studies with emphasis in Law and Diplomacy
Safe-Guard Products November 2014 - Present
PCM, INC. May 2011 - November 2014
ACS, Inc., A Xerox Company 2010 - 2010
ProvatoHR (Parent Company-- Neo Systems) 2009 - 2009
ACS, Inc. A Xerox Company 2003 - 2008
First Data Corporation 1999 - 2002
Union Camp Corporation / International Paper 1998 - 1999
Skills
Talent Acquisition, Technical Recruiting, Executive Search, Sourcing, Temporary Placement, Applicant Tracking..., College Recruiting, Internet Recruiting, Onboarding, Recruiting, Benefits Negotiation, Screening, Contract Recruitment, Taleo, Talent Management, Human Resources, Employee Relations, Cold Calling, Hiring, Deferred Compensation, Job Descriptions, Permanent Placement, Interviews, HRIS, Job Fairs, Leadership, Career Counseling, Staffing Services, RPO, Training, Succession Planning, Search, IT Recruitment, Screening Resumes, Staff Augmentation, Management, Workforce Planning, Temporary Staffing, Resume Writing, Boolean Searching, Behavioral Interviewing, New Hire Orientations, Recruitment Advertising, Information Technology
Education
California State University-Long Beach
Bachelor of Arts, Industrial Arts
California State University-Long Beach
Bachelor of Arts (B.A.), Industrial Arts
Hammond Enterprises October 2011 - Present
Hammond Enterprises Company August 2007 - Present
ACS-Inc, a Xerox Company July 2008 - October 2011
Greenleaf Compaction October 2006 - July 2008
OSAM Document Solutions 2004 - 2006
GTI Capital Holdings, dba Rockland Materials 2003 - 2004
TRC , LLCs (DIP 2000 - 2003
Hortland, Inc. dba Gardener's World 1997 - 2000
Mercy Integrated Health, Inc., Division of St. Joseph Hospital (CHW 1995 - 1997
Skills
Variance Analysis, Financial Reporting, Accounts Payable, General Ledger, Account Reconciliation, Internal Controls, Accounting, Accounts Receivable, Fixed Assets
Education
Avila University 1979 — 1981
BS, Accounting
Head3 Interactive Instructional DesignerHead 3 Interactive2013 - 2013
ACS, Inc - A Xerox Company July 2011 - November 2011
Bravo Zulu! Interactive, A New Media Company June 1999 - April 2000
United Space Alliance Corporation May 1988 - July 1998
Skills
Microsoft Office, Microsoft Word, Public Speaking, Employee Training, Instructional Design, ADDIE, Information Mapping, Project Management, Microsoft Excel, Organizational Learning, PowerPoint, E-Learning, Blended Learning, Technical Writing
Education
University of Houston at Clear Lake 1992 — 1996
Master of Science, Instructional Technology
The University of Texas at Austin 1970 — 1972
Bachelor of Science, Education (English and History)
CEI America Inc./Anthem Healthcare August 2014 - November 2014
Virginia Premier Health Plan, Inc./VCU Health System December 2013 - July 2014
Independent IT and Services Consultant/Professional September 2013 - December 2013
Alere Inc., Toxicology Services September 2012 - August 2013
Bostwick Laboratories April 2008 - August 2012
accenture February 2007 - February 2008
ACS, Inc., a Xerox Company 2005 - 2006
Coventry Health Care December 2003 - November 2005
Sprint Nextel 1999 - 2003
MCI/Worldcom May 1993 - April 1999
Skills
Business Analysis, Enterprise Architecture, Integration, Project Management, Business Process Design, Windows Server, Change Management, Project Delivery, Process Engineering, SDLC, BPMN, UML, SIPOC, RUP Methodologies, Agile & Waterfall..., Data Modeling, Data Analysis, Database Design, TOGAF, Zachman, DoDAF, Software Documentation, Technical Documentation, Document Management, Requirements Analysis, Requirements Gathering, Business Process..., Requirements Management, Business Requirements, Functional Requirements, Systems Analysis, System Testing, Software Requirements, System Requirements, Software Quality..., User Acceptance Testing, Test Cases, Test Planning, Test Management, Regression Testing, Performance Testing, Usability Testing, Requirements..., IBM Rational Tools, Telecommunications, Certified Project..., Enterprise IT Strategy, Analysis, XML, Gap Analysis
Education
The George Washington University
Masters Certificate in Project Management, George Washington Certified Project Manager, GWCPM, Project Management, Passed
Friends University
Master's degree, Management Information Systems
Friends University
Bachelor of Science, Computer Information Systems
Housing Authority of the City of El Paso January 2014 - Present
Ricoh Americas Corporation December 2011 - January 2014
ACS, Inc., A Xerox Company July 2006 - December 2011
JobPlex, Inc. July 2004 - July 2006
Office Depot, Inc. May 1996 - June 2004
United Dental Care, Inc October 1994 - March 1996
Verizon July 1987 - October 1994
Skills
Project Portfolio..., Project Management, Governance, IT Management, Outsourcing, SDLC, Business Process, Technology Solutions, Data Center, Management Consulting, Cross-functional Team..., Vendor Management, PMP, ITIL, Leadership, Service Delivery, Bilingual - Spanish, PMO, Requirements Analysis, Management, Process Improvement, Change Management, Business Process..., Team Building, Software Development, CRM, Integration, Start-ups, Telecommunications, Enterprise Software, Security, Project Planning, Consulting, Information Technology, IT Strategy, Strategy, IT Outsourcing, E-commerce, Networking, IT Service Management, Software Project..., Managed Services, Professional Services, Enterprise Architecture, Business Intelligence, Cloud Computing, Resource Management, Disaster Recovery, Program Management, Business Analysis
Education
Texas A&M University
Bachelor of Science (B.S.), Computer Science
Texas A&M University
Bachelor of Science (B.S.), Business Administration - Industrial Mgt
San Antonio College
Associate of Science (A.S.), Engineering Technology (Data Processing)
Xerox February 2014 - Present
Xerox July 2012 - February 2014
Xerox March 2010 - July 2012
ACS, Inc. A Xerox Company July 2005 - March 2010
LiveBridge 2003 - 2005
LiveBridge 1999 - 2003
LiveBridge 1997 - 1999
J. Blenkarn Systems July 1993 - November 1997
Skills
Outsourcing, Call Centers, Management, Vendor Management, Full P&L Responsibility, Call Center, BPO, Workforce Management, CRM, Customer Experience, Process Improvement, Operations Management, Business Process..., Leadership, Customer Satisfaction, Cross-functional Team..., Telecommunications, Customer Retention, Business Development, Program Management, Service Delivery, Team Leadership, Change Management, Performance Management, Professional Services, Strategic Planning, Account Management, Strategy, Contact Centers, Team Management, Start-ups, Call Center Development, Integration, SaaS, Business Process, Team Building, Training, Offshoring, Project Management, Forecasting, Business Analysis, Employee Engagement, IT Strategy, Solution Selling, Six Sigma, Product Management, Salesforce.com, Business Intelligence, Coaching, P&L Management
Education
The University of British Columbia
ACS-Inc. a Xerox Company June 2011 - Present
ACS, a Xerox Company August 2010 - Present
EDS, an HP Company 2008 - Present
Towers Perrin - EDS 2008 - Present
ExcellerateHRO 2007 - Present
Electronic Data Systems 2005 - Present
EDS August 2005 - September 2008
EDS Group 2005 - 2008
Towers Perrin 1988 - 2005
Compensation Resources Inc. 1983 - 1988
Education
Queensborough Community College 1974 — 1977
AAS, Medical Technology
AmCheck March 2015 - Present
ACS Inc, A Xerox Company 2007 - March 2015
Federated Insurance February 2002 - July 2007
BankOne June 1994 - June 2001
Skills
BPO, Management, Microsoft Excel, Microsoft Office, Process Improvement, Program Management, Team Management, Troubleshooting, Windows, Employee Benefits, Customer Service, Account Management, Insurance, Team Building
Education
Grand Canyon University 2014 — 2017
Educational Psychology
Glendale Community College 2005 — 2008
ACS, a Xerox Company April 2012 - Present
ACS 1996 - Present
ACS 1996 - Present
Affiliated Computer Services 1996 - Present
Affiliated Computer Servcies (ACS) 1996 - Present
ACS, Inc. a Xerox Company 1996 - Present
ACS 1996 - 2012
Maclean Oddy & Associates 1990 - 1995
Skills
Finance, Variance Analysis, Sarbanes-Oxley Act, Process Improvement, Revenue Recognition, Outsourcing, BPO, Financial Reporting, Budgets, Essbase, General Ledger, Hyperion Enterprise, Consolidation, Forecasting, Managerial Finance, Financial Analysis, Accounting
Education
Texas A&M University 1987 — 1990
Pacific Youth Correctional Ministry April 2013 - Present
Xerox March 2012 - February 2013
ACS-Inc.- A Xerox Company September 2003 - February 2012
The Matten Group January 1993 - August 2003
Quantum Health Resources February 1989 - December 1992
Skills
Analysis, SharePoint, CRM, ERP, COBOL, Biblical Teaching, Biblical Counseling, Volunteer Recruiting, Strategic Planning, Planning Budgeting &..., Software Project..., SDLC, Staff Management, Offshore Management, Requirement..., Stage-Gate, Healthcare, Student Financial Aid, SharePoint Designer, Oracle, SQL, SDI, VRU, ACH, Process Improvement, Community Outreach, IT Management, Management, Nonprofits, Team Building, Leadership Development, Teaching, Training
Education
Bellevue University 2007 — 2008
Bachelor of Science (BS), Information Technology
Christian Associates Seminary 1978 — 1980
Master of Divinity (MDiv), Pastoral Studies/Counseling/Teaching
California State University-Los Angeles 1976 — 1978
Business, Accounting and Philosophy
Hewlett-Packard December 2014 - Present
Microsoft April 2013 - September 2014
BNY Mellon February 2013 - May 2013
PNC Bank October 2012 - February 2013
ACS Inc, A Xerox Company November 2009 - December 2012
Affiliated Computer Services December 2008 - November 2009
Fiserv Source One July 2005 - December 2008
PNC Bank November 2000 - June 2005
mckesson automated healthcare 1998 - 2000
Skills
Disaster Recovery, SDLC, Leadership, Project Management, Storage, Vendor Management, Databases, Servers, Networking, ITIL, Service Delivery, Hardware, Management, IT Management, Enterprise Software, Information Technology, Architecture, Requirements Analysis, Business Analysis, Testing, Data Center, Software Project..., IT Strategy, IT Service Management, Technical Support, Software Documentation, Integration, SharePoint, Virtualization, IT Operations
Education
University of Phoenix 2002 — 2004
MSCIS, Information Systems
Duquesne University 1984 — 1988
BSIS, Information Systems
Central Catholic 1980 — 1984
IBM - Global Business Services April 2014 - Present
IBM - Global Process Services December 2010 - Present
ACS Inc. a Xerox Company November 2009 - December 2010
ACS-Inc December 2008 - November 2009
EDS January 1996 - December 2008
Skills
Change Management, Outsourcing, Business Process..., Business Process..., Business Process, Project Management, Leadership, Human Resources, CRM, Service Delivery, Shared Services, Team Building, Vendor Management, Business Transformation, Project Planning, Payroll, BPO, Performance Management, Process Improvement, Program Management, Business Analysis, Management, Consulting
Education
Kent State University 1974 — 1978
Dealertrack Technologies June 2013 - Present
Sanef ITS Technologies America Inc April 2012 - March 2013
ACS Inc, a Xerox Company April 2010 - April 2012
Intrans group Inc January 2008 - May 2010
Nebraskaland Inc February 2002 - 2008
GlobeGround 1999 - 2001
Leviton February 1986 - May 1999
Education
Pace University - Lubin School of Business
ACS Vice PresidentXerox2013 - Present
ACS, Inc. a Xerox Company 2004 - Present
Skills
Vendor Management, Outsourcing, Business Process..., SDLC, Offshoring, BPO, Process Improvement, Business Analysis, Management, Program Management, CRM, Cross-functional Team..., Service Delivery, Operations Management, Call Center, Call Centers, Workforce Management, Business Process, SaaS, Requirements Analysis, Six Sigma, Talent Acquisition, Project Management, Solution Selling, Document Imaging, Leadership, Account Management, Change Management, Visio, P&L Management
Education
Berea College
CADS May 2011 - Present
ACS, Inc. A Xerox Company February 2006 - May 2011
Skills
XML, Microsoft SQL Server, SDLC, C#, JavaScript, PMP, Software Development, Business Intelligence, MySQL, Project Planning, Project Coordination, SQL, Databases, Requirements Analysis, Software Project...
Education
Universidad de San Carlos de Guatemala
Ingeniería Industrial
Universidad de San Carlos de Guatemala
Especialización en estadística aplicada
Universidad de San Carlos de Guatemala
Maestría en administración financiera (cuarto trimestre)
American Express Business Travel January 2012 - Present
ACS, Inc., A Xerox Company August 2006 - December 2011
Skills
Account Management, Project Management, Sourcing, Business Development, Vendor Management, Management, Recruiting, Contract Negotiation, Salesforce.com
Education
University of Arizona, Eller College of Management 2009 — 2010
MBA
University of California, Los Angeles 2000 — 2004
BA
ACS, Inc., A Xerox Company 2004 - Present
Affiliated Computer Services August 2004 - April 2012
ACS Education Services August 2004 - April 2012
Skills
Outsourcing, Team Building, Program Management, Business Analysis, Project Management, Operations Management, PowerPoint, Access, Microsoft Office, Microsoft Excel, Account Management, Account Reconciliation, Title IV Regulations, Call Center, Management, Higher Education, Leadership, Training, Coaching, Loans
Education
Purdue University Calumet 1992 — 1992
ACS Inc, A Xerox Company October 2010 - Present
Chico's FAS Inc. June 2005 - October 2010
Education
Cal State San Bernardino 1980 — 1984
BA, Social Studies & Art
Genesis10 February 2011 - March 2014
ACS, Inc A Xerox Company January 2004 - February 2010
Stora Enso (New Page) January 2001 - October 2003
BORN INFORMATION SERVICES, INC December 1996 - January 2001
American Computer Solutions 1995 - 1996
Skills
Project Management, Program Management, PMP, Process Improvement, Analysis, Active Directory, Microsoft Exchange, Watchguard, Document Management, SharePoint, SDLC, Training, Integration, Vendor Management, Management, Infrastructure, IT Management, Consulting, Business Analysis
Education
University of Wisconsin-Stout 1991 — 1993
B.S. Degree, Industrial Technology-Telecommunication Systems
Michigan Technological University 1987 — 1991
Chemical Engineering
ACS Inc, A Xerox Company January 2009 - Present
Pinnacle CBO March 2008 - August 2008
Quest Diagnostics August 2006 - August 2007
Quest Diagnostics, Inc January 2001 - January 2007
Quest Diagnostics March 2002 - August 2006
Quest Diagnostics January 2001 - January 2002
Front Range Clinical Labs, Inc January 1999 - January 2001
Rose Medical Center January 1998 - January 1999
Education
Regis University 2000 — 2011
MA, Conflict ADR
American Society of Clinical Pathologists
A.S.C.P. Certification, Histology
2004 Quest
Xerox October 2011 - Present
ACS, INC. A Xerox Company May 2011 - Present
Novell 2011 - 2011
ACS, a Xerox Company July 2007 - December 2009
US Department of Transportation (DOT) April 2007 - July 2007
Top Tech Computers Inc 2000 - 2007
Skills
Active Directory, DNS, Technical Support, Windows XP
Education
Université d'Alger 1993 — 1997
BS, Political science
UBS Wealth Management August 2011 - Present
ING Investment Management April 2010 - February 2011
ACS, Inc - A Xerox Company March 2006 - April 2010
Jacobi Medical Center April 2001 - March 2006
Barnes and Noble June 2000 - April 2001
US Navy February 1988 - February 2000
Skills
Active Directory, Servers
Education
American Intercontinental University 2004 — 2005
BS - Information Technology Management, Information Technology
Old Dominion University 1989 — 1990
No, Mechanical Engineering
Rensselaer Polytechnic Institute 1983 — 1986
No, Mechanical Engineering; Aeronautical Engineering
XEROX Healthcare, LLC November 2010 - Present
ACS Inc, a XEROX Company September 2005 - November 2010
Affiliated Computer Services, Inc September 2004 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Teaching, Public Speaking, Editing, Strategic Planning, Program Management, Leadership, Policy, Training, Team Building, Process Improvement, Access
Education
University of Louisiana at Lafayette 1992 — 1996
Bachelor of Science (B.S.), Psychology
University of Phoenix- Baton Rouge Campus
Master of Arts (M.A.), Organizational Management
Washington Marion Magnet High School
Jimmy John's June 2014 - Present
Xerox December 2011 - April 2012
ACS, Inc. A Xerox Company December 2011 - April 2012
Papa Murphy's Pizza February 2010 - September 2011
Quaker Ridge Campground April 2009 - August 2009
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Stocking, Sales, Learning Quickly, Teamwork, Team Building, Team Leadership, Management, Time Management, Personnel Management, Product Management
Education
Pikes Peak Community College 2009 — 2011
No degree, Restaurant, Culinary, and Catering Management/Manager
Peyton High School 2007 — 2011
Diploma, General
Tacoma Goodwill Industries July 2011 - September 2011
T&C Flooring LLC 2003 - 2011
ACS Inc A Xerox Company July 2009 - September 2010
Education
Centralia College 2013 — 2013
NAC/Nursing Assistant Certification, Nursing Assistant/Aide and Patient Care Assistant/Aide, 4.00
White Pass Jr.-Sr. High School 1985 — 1991
Diploma, General