Experience
CG&S Design-Build   February 2011 - Present
On Location Casting  August 2010 - February 2011
Aditya Birla Minacs   July 2006 - July 2010

Skills
Administrative..., Outlook, Microsoft Office, Microsoft Excel, Office Management, Microsoft Word, Customer Service, PowerPoint, Office Administration, Data Entry, Spreadsheets, Photoshop

Education
Austin Community College

Experience
Ford Motor Company  March 2015 - Present
Aditya Birla Minacs   November 2011 - Present
Nordstrom  October 2010 - December 2011
University of Phoenix  February 2003 - March 2009

Skills
BPO, Outsourcing, Call Centers, Sla, Workforce Management, Vendor Management, Team Management, Performance Management, Customer Service, MIS, Process Improvement, Management, Customer Satisfaction, Contact Centers, Employee Relations, Customer Experience, Training, Employee Engagement, Public Speaking, Event Planning, Social Media, Coaching, Leadership Development, Social Networking, Strategic Planning, Leadership, Team Building

Education
Central State University
Accounting and Finance

University of Phoenix- Livonia michigan
Human Services, General

Experience
General Motors  February 2013 - Present
Aditya Birla Minacs   April 2012 - January 2013
Accenture Services  June 2008 - April 2012
Autodesk  2007 - 2008

Skills
Java Enterprise Edition, PL/SQL, XML, Oracle, SQL, Java, Software Development, JavaScript, OOP, VB.NET, Databases, C#, Web Applications, Servlets, JSP, C++, Requirements Analysis, ASP.NET, XSLT, Flex, Software Engineering, Technical Leadership, ActionScript, HTML 5, CSS3, Web Development, Leading Development..., Lead Development, Coaching, Teaching, Public Speaking, Team Leadership, SDLC, Full SDLC, .NET, Eclipse, Struts, HTML, WebLogic, JBoss Application Server

Education
American Sentinel University, Birmingham   2005 — 2010
BA, Computer Science

Experience
GENPACT  May 2015 - Present
Aditya Birla Minacs   October 2009 - May 2015
KinderCare  August 2007 - September 2009
Sandi's Building Blocks Daycare   September 2003 - July 2007
SCN Communications Group   February 2000 - September 2003

Skills
Leadership, Advertising, Workforce Management, Marketing, Customer Service, Coaching, Team Building, Curriculum Design, Performance Management, Training, Customer Satisfaction, Microsoft Office, Management, Project Management, Process Improvement, Team Leadership

Education
Ellis University   2009 — 2009
Associates, Fundamentals of Child Development

4C Oakland County   2003 — 2007
Certificate, Infant/Toddler A, B, & C; Inclusive Childcare 1, 2, & 3; and Administration

Baker College of Auburn Hills   1994 — 2003
Associate's degree & Bachelor's degree, Graphic Communications and Business Administration

Experience
Carhartt, Inc.   May 2014 - Present
Carhartt Inc.  August 2013 - May 2014
Ultimate Fitness Solutions   June 2010 - May 2014
Aditya Birla Minacs   May 2013 - August 2013
Weight Watchers  October 2007 - May 2013
EQ The Environmental Quality Company  February 2007 - November 2012
West Bloomfield Nursing Center  June 2005 - September 2006

Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Sales, PowerPoint, Data Entry, Cpr Certified, Research, Graphic Design, Social Media Marketing, Web Design, Outlook, 10 Key, Accounts Receivable, Invoicing, Telephone Skills, Access, Live chat

Education
Dorsey Business Schools-Wayne
Medical Billing Specialist, Medical Insurance Specialist/Medical Biller

Experience
Minacs Marketing Solutions  January 2015 - Present
Minacs  2015 - 2015
Minacs  2015 - 2015
Aditya Birla Minacs   June 2013 - December 2014
Aditya Birla Minacs   January 2009 - June 2013
Aditya Birla Minacs   October 2007 - January 2009
Harley Davidson of Montgomery   August 2006 - September 2007

Skills
CRM, Analytics, Account Management, Business Strategy, Direct Marketing, Management, Online Advertising, Multi-channel Marketing, Customer Satisfaction, Email Marketing, Vendor Management, Operations Management, Marketing Strategy, Business Analysis, BPO, Digital Marketing, Outsourcing, Call Centers, Team Leadership, Strategic Planning, Direct Mail, Call Center, Marketing, Budgets, Customer Retention, Business Development

Education
Auburn University at Montgomery   2003 — 2006
Bachelor's, Marketing

Experience
General Motors  June 2015 - Present
Valero Energy Corporation  May 2014 - August 2014
Aditya Birla Minacs   September 2009 - December 2011
Aditya Birla Minacs   August 2008 - September 2009

Skills
Public Speaking, Team Management, SQL, Visual Studio, Microsoft SQL Server, Snipping Tool, CRM, ASP.NET, Process Architecture, IBM Datastage, SAP R/3, MIS, Oracle, Microsoft Excel, Employee Training, Social Media, DBMS, AutoIT, PHP, WordPress, Microsoft Office, Team Foundation Server, HTML, Teradata Data Warehouse, Unix, Apache Hive

Education
The University of Texas at Austin   2013 — 2015
Bachelor of Business Administration (B.B.A.), Management Information Systems

Austin Community College   2011 — 2013

Experience
General Motors  May 2013 - Present
JPMorgan Chase  May 2012 - May 2013
Aditya Birla Minacs   January 2010 - May 2012
Sears  July 2009 - February 2010
Aditya Birla Minacs   October 2009 - January 2010
Residential Options  March 2007 - January 2008

Skills
Higher Education, Student Affairs, Teaching, Research, Microsoft Office, PowerPoint, Public Speaking, SPSS, Student Development, Student Leadership, Customer Service, Microsoft Excel, Coaching, Call Centers, Leadership

Education
Central Michigan University   2009 — 2012
Masters of Science, Administration

Central Michigan University   2009 — 2012
Masters of Science, Administration

Michigan State University   2004 — 2009
Bachelor of Science, Interdisciplinary Studies in Health Sciences; Psychology

Martin Luther King High

Martin Luther King High

Martin Luther King High

Experience
Aditya Birla Minacs   September 2012 - February 2013
Estee Lauder cosmetics  May 2011 - June 2011
Voxdata  March 2010 - July 2010
Gemma Communications  May 2010 - June 2010

Skills
Customer Service, Customer Relations, Telecommunications, Call Centers, Sales, Teamwork, Outlook, Microsoft Excel, Selling, Microsoft Word, Customer Satisfaction, Customer Experience, Team Leadership, Troubleshooting

Education
Seneca College of Applied Arts and Technology   2011 — 2012
diploma, Tourism and Travel Services Management

Centennial College   2010 — 2011
Diploma, Criminal Justice

jean vainer   2009 — 2010
high school diploma

Ryerson University

Experience
Menlo Logistics  May 2015 - Present
The Minacs Group  March 2013 - November 2014
Aditya Birla Minacs   November 2009 - March 2013
Convergys  October 2007 - November 2009
Convergys  2001 - November 2005

Skills
Customer Retention, Call Center, Inbound Marketing, BPO, Workforce Management, Contact Center..., HRO, Contact Centers, Call Center Development, Transition Management, Telemarketing, Service Delivery, Sla, Customer Experience, Customer Satisfaction, Call Centers, Leadership, Technical Support, Sales, Employee Engagement, Customer Engagement, Vendor Management, Reporting & Analysis, Executive Reporting, Executive Support, Management, Customer Service, Coaching, Relationship Management, Key Performance..., Sales Management, People Development, Employee Training, Cold Calling

Education
Baker College Center for Graduate Studies   2005 — 2007
Masters, Marketing

Experience
Health Alliance Plan  September 2015 - Present
Bartech Group  March 2014 - April 2015
Michigan Mutual Inc  May 2012 - August 2013
Aditya Birla Minacs   August 2011 - May 2012
Comcast  March 2008 - March 2010

Skills
Customer Service, Written & Verbal..., Microsoft Office, Loan Servicing, Verbal De-escalation, Research, Problem Solving, Time Management, Self-starter, Proofreading, Prioritisation, Data Entry, Invoicing, Loans, Banking

Education
Central Michigan University   2015 — 2017
Bachelor of Science with an Option in Community Development, Public Administration

Macomb Community College   2012 — 2013
Bachelor's degree, Business/Commerce, General

Experience
Dilaura Brothers LLC   September 2013 - Present
Aditya Birla Minacs   June 2012 - July 2013

Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Data Entry, Customer Retention, Training, Team Leadership, Outlook, Microsoft Office, Team Building, Performance Management, Telephone Skills, Troubleshooting, Management, Vendor Management, Microsoft Excel, Operations Management, BPO, Customer Support

Education
Baker College of Clinton Township   2011 — 2012

North Farmington High School   1982 — 1985
High School Diploma

Experience
MDJ Enterprises   2005 - Present
Aditya Birla Minacs   January 2005 - November 2007
2009-2011  January 2000 - January 2001
Staffmark Temp Services   January 1998 - January 2000
West Teleservices  January 1997 - January 1998

Skills
Customer Service, Help Desk Support, Website Development, Caregiving, Internet Troubleshooting, Computer Repair, Computer Maintenance, Computer Construction, Public Speaking, Management, Data Entry, Leadership, Process Improvement, Project Management, Research, Social Media, Nonprofits, Strategic Planning, Event Planning, Team Building, Creative Writing, Editing

Education
Austin Community College   2015 — 2017
Associate’s Degree, Mechatronics, Robotics, and Automation Engineering

Praire View A&M University   1984 — 1986
Electrical Engineering Technologies/Technicians

Centerville High
H.S. Diploma, Science; Math and Music

Prairie View A&M University

Experience
Wayne County Clerk's Office   November 2012 - Present
HM Trucking, LLC   October 2002 - Present
Golden Rule Insurance - United Health Care One   July 2010 - July 2012
5LINX Enterprises Inc.  November 2010 - May 2012
Charter One Bank  August 2007 - December 2010
Con-way, Inc  2006 - 2007
Con-way NOW  2006 - 2006
Aditya Birla Minacs   September 2000 - September 2001
Federal-Mogul  September 1998 - September 2000
Ingleside Convalescent Center   January 1991 - June 1996

Skills
Customer Satisfaction, Customer Service, Leadership, Contract Negotiation, Social Networking, Team Building, Marketing Strategy, Team Leadership, Sales Management

Education
Concordia University-Ann Arbor   2007 — 2011
Bachelor of Business Administration (BBA), Business Administration and Leadership, 3.23

Detroit Chadsey High School   1985 — 1989
High Diploma, College Preparatory and Business

Experience
Verizon Wireless  November 2011 - August 2012
Aditya Birla Minacs   January 2011 - November 2011
U.S. Census Bureau   April 2010 - August 2010
Personnel World (G-Tech Corporation)   July 2008 - November 2009
City Suites   April 2009 - June 2009
Bluegreen Resorts  January 2008 - July 2008
Adecco Staffing  April 2007 - November 2007
PFS Investments  July 2004 - December 2006
General Motors  September 1997 - July 2006

Skills
Customer Satisfaction, Inventory Management, Customer Service, Sales, Fax, Marketing, Call Centers, Leadership, Microsoft Office, Human Resources, CRM, Public Speaking, Social Networking

Education
South University   2014 — 2016
Master of Arts (M.A.), Leadership Studies

Baker College Business and Corporate Services   2009 — 2012
Bachelor of Business, Marketing, 3.244

Baker College Business and Corporate Services   2004 — 2009
Associate, Business/ Human Resources Management

Experience
Td Insurance  February 2007 - Present
Aditya Birla Minacs   September 2003 - February 2007
Pizza Hut  August 1999 - September 2004

Education
Centennial College   2000 — 2004
Diploma, Business Administration, Management and Operations

Dunbarton High School   1999 — 2000

Experience
Aditya Birla Minacs   June 2013 - Present
Proguard Security  October 2011 - June 2013
Burger King Corporation  July 2010 - October 2011

Skills
Multi Tasking, Leadership, Organization

Education
Baker College of Clinton Township   2009 — 2014
Bachelor of Business Administration (BBA), Human Resources Management and Services

Experience
Chrysler  2013 - Present
Aditya Birla Minacs   August 2012 - January 2013
Aditya Birla Minacs   December 2011 - August 2012
Campbell-Ewald  September 2003 - October 2010
College of Business and Technology  May 2006 - October 2006

Skills
Art Direction, Advertising, Direct Marketing, Graphic Design, Adobe Creative Suite, Illustrator, Packaging, Digital Illustration, Microsoft Office, Sketching, Painting, Rendering, Spanish, Photoshop, Dreamweaver, Brand Development, Branding, Creative Direction, Creative Strategy, Digital Marketing, InDesign, Integrated Marketing, Interactive Marketing, Logo Design

Education
College for Creative Studies   2001 — 2004
BFA, Graphic Design, Minor in Illustration

Design and Architecture Senior High   1996 — 2000
Diploma, Fine Arts; Graphic Design Concentrating on Graphic Design

Experience
Telenetwork  April 2011 - Present
Captured By Crystal Photography   June 2007 - Present
LegalZoom  May 2010 - April 2011
Aditya Birla Minacs   September 2008 - May 2010
Apple, Inc.   May 2006 - June 2007
Sitel Corporation/Minacs, Inc.   September 2003 - May 2006
Larry Mosley, CPA   April 2003 - August 2003
Sitel Corporation  May 2001 - February 2003

Skills
Photography, Sales, Marketing, Public Relations, Technical Support, Negotiation, Accounting, Legal Assistance, Customer Service, Customer Satisfaction, Outlook, Microsoft Excel, Team Building, PowerPoint, Microsoft Word, Microsoft Office, Social Media Marketing, Photoshop, Social Media, Graphic Design, Call Centers, Software Documentation, Management, Advertising

Education
Austin Community College   2001 — 2003
No degree, Business Administration

Smithville High School   1996 — 2000
Diploma, Honors

Experience
Terracotta (a Software AG Company)   July 2015 - Present
Software AG  November 2011 - June 2015
Software AG  January 2009 - October 2011
webMethods Inc.  May 2006 - January 2009
Lafarge (Client)   January 2005 - November 2007
Wisdom Infotech  October 2004 - April 2006
Aditya Birla Minacs   February 2003 - September 2004

Skills
EAI, SOA, Web Services, webMethods, EDI, Business Process, Integration, Business Process..., Solution Architecture, Enterprise Architecture, Middleware, Enterprise Software, XML, ESB, B2B, BAM, Cloud Computing, JMS, RosettaNet, B2B Integration, IT Strategy, Technology Business..., SDLC, Agile Methodologies, Software Project..., Management, Professional Services, Software Development

Education
Bangalore University   1997 — 2001
B.Tech, Computer Sc. & Engg

Delhi Public School, Vasant Kunj   1995 — 1997

Experience
Maplegrove Community Education   October 1994 - August 2014
Children's Hospital of Michigan  September 1989 - August 2014
Aditya Birla Minacs   February 2012 - October 2012
Bed, Bath, and Beyond   December 2011 - January 2012
The Children's Place  November 2011 - December 2011
J. Crew  March 2011 - July 2011
Perot Systems  March 2002 - February 2008
EDS/Dow Acquisitions/Asset Management   July 2001 - January 2002
Asset Services   December 1998 - July 2001
EDS/GM: PONTIAC   January 1996 - January 1998

Skills
Customer Focus, Teamwork, Research, Problem Solving, Mentoring, Call Center, Coaching, Customer Satisfaction, Documentation, Troubleshooting, Word, Excel, Customer Service, Change Management, Fundraising, Outlook, Customer Relations, Quality Assurance, Hiring, Microsoft Excel, Training, Microsoft Word, Call Centers, Software Documentation, Leadership, Management, Time Management, Sales, Team Leadership, Employee Training, Team Building, Human Resources, Employee Benefits, Purchasing, Process Improvement, Technical Support, Program Management, Leadership Development, Analysis, Access, Data Analysis, Budgets, Recruiting

Education
Wayne State University   1982 — 1983
MA, Social Science

Alma College   1977 — 1980
BA, Liberal Arts-Education/Sociology

Experience
Carbonite  June 2014 - Present
Boston Logic Technology Partners  December 2011 - June 2014
Isobar  November 2011 - December 2011
Crispin Porter + Bogusky  May 2011 - September 2011
Boston World Partnerships  March 2011 - June 2011
Emerson College  August 2010 - January 2011
City of Boston  September 2009 - September 2010
Espresso - Brand Infiltration   May 2010 - August 2010
Emerson College  May 2009 - September 2009
Aditya Birla Minacs   January 2005 - November 2006

Education
Boston University   2013 — 2014
Computer Science

Emerson College   2009 — 2011
Master's Degree, Integrated Marketing Communications, 3.9/4

School of Visual Arts   2010 — 2010
summer intensive, Human Computer Interaction

Christ College - Bangalore   2005 — 2008
Bachelor's Degree, Economics & Psychology

Experience
TeraGo Networks  January 2014 - Present
Verizon Enterprise Solutions  June 2013 - January 2014
TeraGo Networks  September 2012 - June 2013
Worldlynx Wireless  June 2011 - September 2012
TELUS  June 2007 - June 2011
State Farm Insurance  2004 - 2007
Aditya Birla Minacs   1999 - 2000

Skills
Solution Selling, Account Management, Telecommunications, Direct Sales, Wireless, Sales Management, B2B, New Business Development, Sales Process, Salesforce.com, Customer Experience, Sales, Customer Retention, Negotiation, Sales Presentations, Cold Calling, Key Account Management, Contract Negotiation, Team Leadership, Forecasting, Mobile Devices, Customer Satisfaction, Competitive Analysis

Education
Centennial College   1999 — 2002
Diploma, Business Administration

St. Mary   1994 — 1998

St. Isaac Jogues

Experience
Yum! Brands  July 2013 - Present
Fortune Computers   June 2013 - July 2013
Origen Formulations   May 2012 - April 2013
Aditya Birla Minacs   November 2010 - August 2011

Skills
Marketing, Human Resources, Financial Management, Business Development, Microsoft Excel, Team Management, Management, Team Leadership, Coaching, New Business Development, Business Strategy, Social Media, PowerPoint, Microsoft Office, Event Management, Microsoft Word, Entrepreneurship, Research, Customer Service, English, Marketing Communications, Social Media Marketing, Brand Management, Managerial Finance, Teamwork, Time Management, Market Research, Training, Marketing Strategy, Online Marketing, Public Relations, Recruiting, Event Planning, CRM, Leadership

Education
Centennial College   2012 — 2013
PG-Global Business Management, International Business

Bishop Cottons Womens Christian College, Bangalore   2007 — 2010
Bachelor of Business Management, Human Resources Management and Services

The Choice School   1993 — 2007

Experience
Fish Creek Market   April 2014 - Present
Aditya Birla Minacs   May 2013 - September 2013
Trek Bicycle Corporation  December 2011 - October 2012
Trek Bicycle Corporation  May 2010 - December 2011
Trek Bicycle Corporation  May 2009 - May 2010
Trek Bicycle Store of Madison-East   May 2008 - August 2008
Kopp's Frozen Custard  June 2007 - January 2008
Trek Bicycle Corporation  June 2006 - August 2006

Skills
Marketing, Cycling, Sports Marketing, Merchandising, Trade Shows, Footwear, Retail, Sporting Goods, Inventory Management, Sales, Account Management, Action Sports, Customer Service, Microsoft Excel, Marketing Strategy, Sales Management

Education
University of Wisconsin-Madison - School of Business   2007 — 2010
Bachelor's degree, Marketing

Bentley University   2006 — 2007
Business

Experience
American Honda Motor Company, Inc.   March 2015 - Present
Minacs Marketing Solutions  December 2013 - March 2015
Aditya Birla Minacs   April 2013 - December 2013
Kelly Services  November 2012 - April 2013
Teach for America  June 2010 - August 2012
YMCA of Greater Richmond  June 2007 - September 2009
Philadelphia Flyers  June 2009 - August 2009
The Richmond Kickers Professional Soccer Team   June 2008 - August 2008

Skills
Fluent Spanish, Working in..., Strategic Planning, Strategic Thinking, Spanish translation, Multicultural Team..., Client Relationship..., Internal Communications, Marketing Communications, Corporate Communications, Self Starter, Forward Planning, Organizational..., Spanish, Public Relations, CRM, Marketing Strategy, Public Speaking, Management, Marketing, Advertising, Customer Service, Event Planning, Microsoft Office, Sales, Social Media

Education
Cardinal Stritch University   2010 — 2012
Master of Arts (M.A.), Bilingual Urban Education

Elon University   2006 — 2010
Bachelor of Arts (B.A.), Strategic Communications/Public Relations, Business Administration, Spanish

Universidad Europea de Madrid   2009 — 2009
International Study, International Communications, Spanish and Photography

Experience
Joseph L. Grima & Associates- Bankruptcy Law Office   March 2014 - Present
Double Image Videography   January 2014 - Present
Aditya Birla Minacs   June 2013 - March 2014
Taco Bell  August 2010 - December 2012

Skills
Customer Service, Management, Close Attention to..., Westlaw, Customer Satisfaction, Telephone Skills, Data Entry, Form Filling, Phone Etiquette, Time Management, File Management, Cashiering, Secretarial Skills, 60 WPM, Quality Assurance, Filing, Fax, Final Cut Pro, Editing, Video Production, Film Production, Photoshop, Special Effects, PowerPoint, Team Building, Training, Leadership, Microsoft Word, Team Leadership, Microsoft Excel, Typing, Teamwork

Education
Baker College of Clinton Township   2011 — 2013
Associate's degree, Business Focusing on Paralegal Studies

Experience
Comcast  August 2012 - Present
Aditya Birla Minacs   March 2012 - May 2012
Pitney Bowes Presort Services  October 2011 - January 2012
Volt Workforce Solutions  November 2010 - July 2011
Starbucks  February 2010 - August 2010
NRECA  April 2009 - December 2009
Boy Scouts of America  2007 - 2008

Skills
Spanish, Salesforce.com, Sales, Data Entry, Customer Service, Microsoft Office, Mac, Outlook, PowerPoint, iPod, Xbox 360, Microsoft Excel, Microsoft Word, System Administration, MS Office Suite, 50+ WPM Typing Speed, Customer Relations, Administration, Excel, Problem Solving, Word, ACSR, CSG, Coachable, Customer Satisfaction, Public Speaking, Call Centers, Cold Calling, Training

Education
Chapman University   2008 — 2009
BS, Business, Entrepreneurship Focus

Woodrow Wilson High   2004 — 2008
H.S. Diploma, Graduated Double Honors; AP/Honors Classes

Northern Virginia Community College   2009 — 2010
Bachelor of Science (BS), Business Administration

Portland Community College   2010 — 2014
N/A, Computer Software Engineering, Electrical Engineering

Experience
Apple  October 2014 - Present
Mindtree consulting  October 2010 - September 2014
Aditya Birla Minacs   January 2010 - October 2010
Amazon.com  July 2008 - December 2009
Amazon.com India Development Centre   July 2008 - December 2009
Amazon.com Development centre India Pvt. Ltd   July 2008 - December 2009
Aztecsoft  July 2006 - May 2008
Aztecsoft Ltd Now a mindtree company   July 2006 - May 2008
Aztecsoft Ltd   July 2006 - May 2008
Aztecsoft Ltd   July 2006 - May 2008

Skills
Software Engineering, Test Automation, Test Cases, Quality Assurance, Mobile Devices, Software Quality..., Regression Testing, Testing, Agile Methodologies, Test Planning, Manual Testing, Defect Tracking, Performance Testing, Java, User Acceptance Testing, JUnit, Sahi

Education
Bangalore University   2000 — 2003
Master of Computer Applications (MCA), Computers

MCANHC/Bangalore University
BSc

SSLCStella Maris Girls High School

Experience
Morley Companies, Inc.   July 2011 - Present
Morley Companies, Inc.   June 2009 - June 2011
Aditya Birla Minacs   October 2007 - May 2009
Aditya Birla Minacs   2005 - 2008

Skills
Process Improvement, Visual Basic, Data Analysis, Call Center, Time Management, JavaScript, JSP development, AS400 Administration, Business Intelligence, Team Leadership, Forecasting, Call Centers, Java, jQuery, EnterpriseOne, Microsoft SQL Server, DB2, SQL Server Management..., Process Automation, Analytics, Report Writing, MS Reporting Services, Web Development, Database Design, Customer Satisfaction, Databases, Microsoft Office, Customer Service

Education
Baker College Business and Corporate Services   1999 — 2008
Bachelor of Computer Science, Computer Science

Experience
Kognitive Marketing  January 2015 - Present
Solar Brokers Canada   August 2014 - November 2014
Powerbev Inc  September 2013 - June 2014
City of Brampton- Brampton, OntFour Seasons   January 2009 - January 2013
The City of Brampton  2009 - 2013
Aditya Birla Minacs   May 2008 - September 2008

Skills
Customer Satisfaction, Management, Customer Service, Time Management, Marketing Strategy, Negotiation, Sales, Oral & Written..., Project Management, Strategic Planning

Education
Brock University   2007 — 2012
Bachelor of Arts (B.A.), Tourism and Environmental Management

Brock University   2007 — 2011
Bachelor of Arts (BA), Tourism and Environmental Management

Experience
North American Bancard  April 2015 - Present
Aditya Birla Minacs   January 2014 - April 2015
Universal Truckload Services, Inc. ("Universal")   February 2012 - March 2013
Minowitz Manufacturing Company   January 2010 - February 2012

Skills
Accounts Payable, Accounts Receivable, Customer Service, Data Entry, Microsoft Excel, Outlook, Microsoft Word, Customer Satisfaction, Microsoft Office, Invoicing, PowerPoint, Call Centers, Accounting

Education
Baker College of Clinton Township   2012 — 2018
Accounting

Experience
Wayne County Third Circuit Court  July 2015 - Present
Jabil  October 2014 - July 2015
Curtis Metal Finishing Company  June 2011 - September 2014
Aditya Birla Minacs   October 2010 - January 2011
PC Miracles, Inc.   January 2010 - February 2010

Skills
Computer Hardware, Microsoft Office, Virus Removal, Networking, Programming, Desktop Computers, Help Desk Support, Computer Building, Troubleshooting, Windows XP, Windows 7, Windows 8, Windows 8.1, Printers, Windows Server, Laptops, Technical Support, Hardware, Security, Active Directory, Operating Systems, Software Installation

Education
Baker College of Auburn Hills   2010 — 2014
Bachelor of Information Technology and Security, Information Technology and Security

Baker College of Auburn Hills   2008 — 2010
Associate of Applied Science, Computer Networking Cisco Option

Experience
Bank of Montreal  July 2015 - Present
International Financial Data Services  December 2012 - July 2015
PowerStream  May 2012 - September 2012
Anna Lido Hair Salon   July 2010 - April 2012
Holt Renfrew  July 2011 - October 2011
Aditya Birla Minacs   July 2006 - July 2010

Skills
Customer Service, Inventory Management, Strategic Planning, Client Services, Project Management, Relationship Management, Payroll, Coaching, Communication, Technical Recruiting, Management, Leadership Development, Time Management, Team Leadership, Document Management, Records Management, Problem Analysis, Supply Chain Management, Training, Leadership, Investigation, Internal Communications, International Trade Law, Procurement Contracts, Talent Management, Organizing, Supply Chain, Microsoft Office, Teamwork, Team Building, Payroll Processing, Project based Logistics, Human Resources, Procurement, Project Planning, Purchasing, SAP, Access, Talent Assessment, Coordinating Events, Warehousing, Distribution, Project Coordination, Process Improvement

Education
Durham College   2003 — 2005
Dipolma, Police Foundations

Pope John Paul II Secondary Catholic school   1999 — 2002
Highschool Diploma

Centennial College
Dipolma, International Business

Experience
Professional Contract Services Incorporated  September 2013 - Present
Aditya Birla Minacs   December 2012 - September 2013
Topaz Power  August 2012 - November 2012
HomeAway.com  February 2012 - May 2012
Pediatric Associates of Austin  August 2009 - March 2011
St. David's HealthCare   October 2008 - November 2008
BancVue, LTD. & First ROI   March 2008 - April 2008
Samsung Electronics  July 2007 - March 2008
ARC Systems  2005 - 2007

Skills
Recruiting, Management, Employee Benefits, Team Management, Interviews, Onboarding, Budgets, Administrative..., Applicant Tracking..., Employee Relations, Hiring, New Hire Orientations, PeopleSoft, Screening, Payroll, Team Building, Administrative...

Education
Austin Community College   2009 — 2012

Experience
Morley Companies, Inc.   June 2009 - Present
Aditya Birla Minacs   December 2004 - May 2009
Entech Staffing Solutions  1990 - 2004
Comprehensive Systems  October 2001 - May 2003
General Physics  March 2001 - October 2001

Skills
Human Resources, Recruiting, Technical Recruiting, Talent Acquisition, Leadership Development, Training, Employee Relations, Performance Management, Personnel Management, Applicant Tracking..., Call Centers, Change Management, Team Leadership, Interviews, Leadership, Onboarding, Employee Engagement, Process Improvement

Education
Baker College Center for Graduate Studies
Master's Degree, Human Resources, 3.95

Baker College Business and Corporate Services   1999 — 2001
BBA, Human Resources

Experience
Endeavor Air  July 2015 - Present
K+S Services, Inc.   February 2015 - Present
Simplicity Ground Services, USA   November 2014 - January 2015
Kelly Services  November 2013 - February 2014
Terminal Supply Company  April 2013 - July 2013
Aditya Birla Minacs   February 2013 - April 2013
Kroger  August 2001 - December 2012

Skills
Phone Etiquette, Aviation, Business Process..., Customer Service, Electrical..., Problem Solving, Work Ethic, Food Safety, Meat Processing, Food Service, Food Industry, Inventory Management, Order Management, Food Preparation, Retail Marketing, Kindness, Uniqueness, Mechanics, Mechanical..., Aviation Electronics, Maintenance & Repair, Electronics, Time Management, Aircraft, Outlook, Data Entry

Education
MIAT college of technology   2013 — 2015
A&P Certification, Aviation, 4.0

Baker College of Auburn Hills   2005 — 2006
English Language and Literature, General

Troy Athens High School   2000 — 2004
Diploma, Business/Commerce, General

Experience
Peak Installations   May 2015 - Present
Omega Drywall Inc   January 2012 - May 2015
Greenwich Associates  May 2014 - August 2014
Aditya Birla Minacs   June 2012 - December 2012
Beyond the Spa   December 2007 - December 2010

Skills
Office Management, Process Scheduler, Microsoft Office, Office Administration, Administrative..., Sales, Telephone Skills, Accounts Payable, Data Entry, Time Management, Customer Satisfaction, Payroll, Outlook, Customer Service, Teamwork, Public Speaking, Microsoft Word, Microsoft Excel, Team Leadership, Social Media

Education
Centennial College   2013 — 2016

Experience
CIBC  July 2014 - Present
TD  May 2014 - July 2014
DRMG Envelope   October 2013 - July 2014
Aditya Birla Minacs   November 2012 - May 2014
Aditya Birla Minacs   November 2011 - November 2012
Sun Life Financial  July 2011 - October 2011
Cut & Press   January 2011 - September 2011
Al Farahidy Technologies   January 2010 - August 2010
Al Nahda Advertising LLC   January 2005 - December 2007

Skills
Event Management, Marketing Communications, Online Marketing, Social Media Marketing, Online Advertising, Integrated Marketing, Social Networking, Training, Management, Marketing, Sales, Leadership, Customer Service, Retail, Email Marketing, Market Research, Direct Marketing, Marketing Strategy, Advertising, Marketing Management, Digital Marketing, Marketing Research, B2B Marketing, Team Management, Account Management, Business Development

Education
Centennial College   2010 — 2011
Post Graduate Diploma, Marketing, 3.954 GPA

Indira Gandhi National University   2005 — 2008
Bachelor of Commerce, Business, Management, Marketing, and Related Support Services, 3.65 GPA

R. N. Gandhi High School   2003 — 2004
Senior Secondary Certificate, High School

Experience
Municipal Group  November 2012 - Present
College of Continuing Education Dalhousie University   January 2013 - Present
Self-Employed  2000 - 2015
Municipal Group  September 2011 - November 2012
Sylvan Learning Centers  June 2010 - September 2011
Aditya Birla Minacs   October 2004 - June 2010
Breton Community Services   March 1994 - August 2003
Razorstorm Digital Ltd.   2002 - 2003

Skills
Leadership Development, Instructional Design, Project Planning, Adult Education, Curriculum Design, Staff Development, Coaching, Change Management, Team Building, Strategic Planning, Training, Leadership, Program Management, Management, Project Management, Workshop Facilitation, Employee Training, Recruiting, Organizational..., E-Learning, Program Development, Performance Management, Employee Engagement, Employee Relations, Team Leadership, Onboarding, Customer Service, Editing, Training Delivery, Human Resources, Needs Analysis, Marketing, Organizational..., Blended Learning, Talent Management, Learning Management, Executive Coaching, ADDIE, Organizational Learning, Succession Planning, Conflict Resolution, Instructor-led Training, Training Facilitation, Training Needs Analysis, Performance Improvement, Facilitators, Management Development, Performance Consulting, Program Facilitation, Career Development

Education
University of Melbourne   2008 — 2012
MBA, Human Resources Development

Dalhousie University   2007 — 2008
CAEd (Certificate in Adult Education), Adult Education

University of Northern British Columbia   1997 — 2000
B. A., English

Millwood High School   1986 — 1989

DP Todd

Experience
Department of National Defence  April 2007 - Present
Department of National Defence  August 2000 - March 2007
Advanced Vet Lab   July 2006 - October 2006
Aditya Birla Minacs   January 2003 - November 2003
Department of National Defence  October 1995 - July 2000

Skills
Military, Team Leadership, Government, Management, Leadership Development, Project Planning, Policy, Security Clearance, Administration, Leadership, Team Building, Strategic Planning, Risk Assessment, Critical Thinking, Microsoft Office, Military Experience, Military Operations, Financial..., HRMS / PeopleSoft, Military Logistics, Travel and Duty Claims, Contract Management, Health Insurance, Employee Benefits, REO, Reserves, Records Management, Weapons Handling, First Aid, RPSR System, WHIMS

Education
Durham College   2013 — 2014
General Arts and Science, Pre-Health

Medix School   2005 — 2006
General & Medical Laboratory Studies, Health Science

Centennial College   2000 — 2003
Mechanical Engineering Technology, Drafting and Design

Experience
CAE Inc.  March 2012 - Present
Aditya Birla Minacs   February 2012 - March 2012
Aditya Birla Minacs   April 2010 - February 2012
Aditya Birla Minacs   February 2009 - April 2010
Aditya Birla Minacs   January 2008 - February 2009
Copernicus Studios Inc   April 2007 - August 2007
PenguinFire Media   June 2006 - February 2007

Skills
Graphic Design, Sales and Service..., Sales and Service..., Animation, Flash Animation, Web Design, Microsoft Office, Photoshop, Flash, Multimedia, Illustrator, Coaching, Interaction Design, Training, ActionScript, Leadership, Layout, Storyboarding, User Interface Design, HTML 5, Computer Animation, E-Learning, Adobe Creative Suite

Education
NBCC (New Brunswick Community College)   2004 — 2006
Diploma, Animation and Graphics Technology

NBCC (New Brunswick Community College)   2003 — 2004
Diploma, Art Fundamentals

Experience
Manulife Bank of Canada  July 2014 - Present
TD Insurance  January 2014 - July 2014
Research In Motion  April 2011 - November 2013
Research In Motion  December 2008 - April 2011
Research In Motion  July 2006 - December 2008
Aditya Birla Minacs   2002 - 2006

Skills
Blackberry, Troubleshooting, Sales, Coaching, Quality Assurance

Education
Cape Breton University   1999 — 2002
Bachelor of Arts (B.A.), Political Science

Experience
Target  April 2014 - Present
Carsons  September 2012 - December 2013
Aditya Birla Minacs   January 2010 - January 2011
Nordstrom  September 2008 - August 2009
Blue Cross Blue Shield of Michigan  April 2004 - December 2007

Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Call Centers, Sales, Accounting, Employee Benefits, Management

Education
Baker College

Baker College Business and Corporate Services

Georgia Perimeter College

Oakland Community College
Computer Science

Oakland Technical Center

Experience
Rainmaker  2013 - Present
Aditya Birla Minacs   September 2009 - Present
SCBN  October 2013 - June 2015
Aditya Birla Minacs   2009 - 2013
Sentry Security  March 2008 - April 2009

Skills
C++, Java, Programming, excel, Photoshop, PowerPoint, word, HTML, Microsoft Excel, OS X, Windows, Microsoft Office, Microsoft Word, Security, Troubleshooting, Computer Hardware, Customer Service

Education
DeVry University-Texas   2008 — 2010
Bachelor's degree, Computer Games and Programming Skills

Collins College   2005 — 2008
Bachelor's degree, Computer Games and Programming Skills

Experience
Techaxis Inc   February 2015 - Present
Hindalco Industries Limited  May 2014 - June 2014
Fountainhead Software Solutions   May 2011 - July 2013
ADITYA BIRLA MINACS   February 2011 - May 2011

Skills
IT Recruitment, Screening Resumes, Human Resources, Sales, Boolean Searching, PCB Design, Orcad, Screening, RF, Bluetooth, Microcontrollers, Sourcing, Management, PCB design, Recruiting, Technical Recruiting, Team Management, Interviews, Networking, Vendor Management, Testing, Microsoft Office, Employee Relations, Business Development, CRM, Pre-sales, SaaS

Education
Indian Institute Of Social Welfare and Business Management   2013 — 2015
MHRM, Human Resources Management/Personnel Administration, General

Samanta Chandra Sekhar Institute Of Technology & Management   2006 — 2010
Bachelor of Technology (B.Tech.), Electrical Engineering, 7 CGPA

Experience
General Motors  October 2011 - Present
Minacs  July 2002 - July 2011
Aditya Birla Minacs   July 2002 - July 2010

Education
Central Michigan University

Experience
Blue Cross and Blue Shield of Alabama  August 2011 - Present
BBVA Compass Bank  April 2010 - Present
MEDSEEK  August 2010 - July 2011
Aditya Birla Minacs   February 2008 - January 2009
Xede Consulting Group  November 2006 - June 2007
Kelly IT Resources  May 2006 - August 2006
Compuware  June 1992 - March 2006

Skills
Testing, SDLC, User Acceptance Testing, Test Planning, Quality Assurance, Quality Center, Software Quality..., Test Cases, System Testing, Manual Testing, Regression Testing, Integration, Test Automation, Business Analysis, SQL

Education
University of Detroit Mercy   2004 — 2009
Master, Computer Infomation System

Alabama State University   1973 — 1977
Computer Information System

Experience
Home  2012 - Present
The Frog and the Gnome Curioosity Shoppe   May 2013 - Present
Frog Hollar Farms LLC.   2010 - Present
Manpower  November 2011 - February 2012
Aditya Birla Minacs   June 2004 - November 2009
Minacs(Formerly Phoenix Group)   February 1998 - June 2004
Balo Precision Parts   February 1995 - December 1997
C. J.'s Systems Solutions   January 1990 - February 1995
Media Data Services   1982 - 1988

Skills
Software Documentation, Customer Service, Database Administration, Microsoft Excel, Access, Outlook, Movex, Workshop Facilitation, Purchasing, PowerPoint, Budgets, Training, Procurement, Contract Management, Materials Management

Education
County College of Morris   1990 — 1993
AAS, Computer Programming

Kinnelon High School   1969 — 1973

Experience
Samuel Pressure Vessel Group  2014 - Present
IFS Filing Systems LLC  March 2011 - September 2014
IFS Filing Systems LLC  May 2009 - March 2011
IFS Filing Systems LLC  September 2008 - December 2009
Aditya Birla Minacs   2008 - 2008
Dental City  2007 - 2008

Skills
Management, Customer Service, Account Management, Strategic Planning, Marketing, Cost Control, Business Development, Market Research, Project Management, Email Marketing, Direct Marketing, Manufacturing, New Business Development, B2B, Sales Management, Sales, Trade Shows, Direct Mail, Selling, Digital Printing, Key Account Management, Product Development, Lead Generation, Team Building, Offset Printing, Product Marketing, Leadership

Education
Concordia University-Wisconsin   2008 — 2010
MBA, Management

University of Wisconsin-Green Bay   2003 — 2007
BBA, Marketing

Experience
XLHealth  December 2012 - January 2014
Aditya Birla Minacs   November 2010 - June 2011
Acrodelon   April 2008 - July 2010
Dimensions Cyber Tech   May 2006 - March 2008

Skills
AJAX, JavaScript, XML, Java, Microsoft SQL Server, .NET, SQL, Linux, HTML, ASP.NET, JSP, CSS, SSIS, SSRS, HTML 5

Education
Bharathidasan University   2001 — 2004
Master of Computer Applications (M.C.A.), Computer Science, First Class

Mahatma Gandhi University   1998 — 2001
B.C.A., Computer Science, First Class

Mahatma Gandhi University   1997 — 1998
Pre - Degree - Science Group, Mathematics, Physics, Chemistry, First Class

Holy Family Girls High School, Angamaly, Kerala, INDIA   1995 — 1996
Matriculation, Matriculation, Distinction

Experience
Senior Network Support Analyst   August 2015 - Present
Vision Computer Solutions  January 2015 - Present
Dominos Pizza Enterprises  February 2010 - January 2015
New World Systesms   June 2008 - July 2009
Aditya-Birla Minacs  September 2007 - June 2008
Waveform Technology   January 2007 - September 2007
VRCG Inc   January 2006 - January 2007
Best Buy  January 2003 - March 2006
Waveform Technology   January 1999 - January 2003
Touchworld Inc   January 1997 - January 1998

Skills
Active Directory, Networking, Troubleshooting, Servers, Windows Server, Technical Support, Computer Hardware, DNS, DHCP, Windows, Windows 7, Windows XP, XP, Software Documentation, Team Leadership, Disaster Recovery, TCP/IP, Customer Satisfaction, Customer Service, System Administration, Microsoft SQL Server, Blackberry Enterprise..., Customer Oriented, Customer Support, Customer Experience, ITIL v3 Foundations...

Education
Adrian College   1990 — 1994
BA, History

Adrian College
B.A. Degree, History

Bloomfield hills Andover

On Training Academy

Experience
Hewlett Packard global service desk   October 2013 - Present
Aditya Birla Minacs   March 2012 - September 2012
Stefanini Tech Team Global   October 2011 - December 2011
Leona Group LLC  January 2011 - August 2011

Skills
Customer Service, Project Leader, Troubleshooting, Computer Hardware, Software Installation, mobile device operations, Laptops, Printers, Network Administration, Firewalls, Networking concepts, Plastics Manufacturing, Engineering, Microprocessors, Oscillioscope, Frequency Generator, PLC programing, Electronics, Integrated circuits, Manufacturing, Soldering, MS Office Standard and..., Access, Quality Assurance, IC, PLC

Education
ITT Technical Institute-Canton   2012 — 2012

ITT Technical Institute-Dearborn   2009 — 2011
Associate of Applied Science, Computer Electronics and Engineering Technology, 3.89

Experience
General Motors  February 2014 - Present
The Minacs Group  July 2013 - February 2014
Aditya Birla Minacs   January 2012 - July 2013
Aditya Birla Minacs   October 2010 - January 2012
Harte-Hanks, Inc., Austin, TX   November 2002 - September 2004

Skills
Troubleshooting, Networking, Technical Support, Windows 7, XP, Computer Hardware, Customer Service, Windows, Operating Systems, Microsoft Office, Call Center, Computer Repair, Call Centers, Customer Satisfaction, Workforce Management, Time Management

Education
Northwest Technology Center-Alva   1996 — 1997
Certificate of Completion, Business and Computer Development

Alva High School, Alva, OK   1994 — 1997
Diploma, General Studies

Experience
Quicken Loans  March 2014 - Present
Aditya Birla Minacs   March 2013 - March 2014
Greystone Golf Course and Banquet Hall   April 2012 - October 2012
Rock the World   April 2012 - September 2012
Special Issues in Entrepreneurship   August 2011 - December 2011
Fintinis Restaurant   June 2005 - August 2009

Skills
PowerPoint, Word, Research, Excel, Higher Education, Microsoft Word, Microsoft Excel, Strategic Planning, Leadership, Teamwork, Analysis, Social Media Marketing, Time Management, Teaching, Editing, Fundraising, Coaching, Public Speaking, Social Networking, HTML, Customer Service, English, Advertising, Event Planning, Market Research, Marketing Strategy, Business Strategy, Team Leadership, Sales

Education
Central Michigan University   2007 — 2012
Bachelor of Arts (BA), Entrepreneurial and Small Business Operations

Central Michigan University   2007 — 2012
Bachelors of Applied Arts, Entrepreneurship

Eisenhower High School   2004 — 2007
Graduate, College/University Preparatory, 3.0

Experience
AIAG - Automotive Industry Action Group   January 2014 - Present
Sandler & Travis Trade Advisory Services, Inc.   April 2007 - December 2013
Sandler & Travis Trade Advisory Services, Inc.   February 2007 - December 2013
Aditya Birla Minacs   January 2004 - February 2007
H.O. Trerice Company, Inc.   1997 - 1999

Skills
English, Microsoft Office, Negotiation, Customer Service, Customer Relations, Spanish, French, Portuguese, Conversational Japanese, Multilingual, International Trade, Automotive, Global Operations, Account Management, Supply Chain Operations, Administration, Business Analysis, Government Relations, Healthcare, Security, Teamwork, Translation, Interpretation, Travel, Leadership, Marketing Research, Social Networking, Community Outreach, Organization, Problem Solving, Transportation, Data Analysis, SPL, Export Control..., Import/Export Operations, Data Classification, Oral and Written..., Analitical, Customs Regulations, Global Supply Chain, Account Reconciliation, Accurate Record Keeping, C-TPAT, Border Security, OEMs, Project Management, International Business, NAFTA, Supply Chain, Software Documentation

Education
Aquinas College
Bachelor of Arts (B.A.), International Relations and Affairs and Spanish

Detroit Country Day School
High School

Facultad de Empresariales, Sevilla, Spain
Bachelor of Arts (B.A.), International/Global Studies

Experience
OntarioMD  October 2012 - Present
Aditya Birla Minacs   January 2012 - October 2012
Frontline Technologies Corp   April 2011 - December 2011
Chinalife Insurance Company Ltd.   December 2007 - November 2010
hiSoft Systems (Shenzhen) Ltd.   November 2006 - November 2007

Skills
Microsoft SQL Server, Java, Oracle, JavaScript, MySQL, HTML, Apache, Web Services, SQL

Education
Abertay University   2005 — 2006
MSc, Internet Computing

Nanchang University   2000 — 2004
BEng, Computer Science and Technology

Experience
CIBC  April 2014 - Present
Aditya Birla Minacs   February 2011 - January 2014
Bangkok Bank PCL  December 2008 - January 2011

Skills
Banking, Credit, Credit Risk, Credit Analysis, Financial Analysis, Trade Finance, Payments, Retail Banking, Financial Risk, Commercial Banking, Corporate Finance, AML, MIS, Cash Management, Loans, Cash Flow, Accounting, Relationship Management

Education
George Brown College   2011 — 2012
Graduate Certificate, Financial Planning and Services, 3.92

Deakin University   2006 — 2008
Master, Commerce

Assumption University   1998 — 2003
Bachelor, Telecommunication Engineering

Experience
Pre-Q Consulting Services   March 2014 - Present
Self-employed (spare time)   January 2007 - Present
Allegra Direct Communications, Inc.   September 2014 - May 2015
Aditya Birla Minacs   June 2012 - September 2013
HMO Corps   January 2001 - November 2011
2003-2004  May 2006 - January 2007
FlexBen Corporation  October 1999 - October 2000
HMO Organizations   January 1989 - January 2000
Detroit Michigan  November 1988 - May 1994

Skills
eCommerce Marketing, Social Media Measurement, Web Search Evaluation, Customer Relationship...

Education
Baker College Center for Graduate Studies   2010 — 2014
Bachelor of Marketing, General Business Administration, 3.23

Experience
National Home Services  March 2009 - 2013
Aditya Birla Minacs   April 2008 - January 2009
Kensington Gardens Health Care Center   March 2004 - December 2006

Skills
Call Center, Customer Satisfaction, Customer Service, Time Management, Teamwork, Troubleshooting, Software Documentation, Outlook, Process Scheduler, Team Leadership, Microsoft Office, Microsoft Excel

Education
Centennial College   2012 — 2014
Supply Chain Management

Centennial College   2004 — 2006
Diploma, Liberal Arts and Sciences, General Studies and Humanities

Nursing and Homemakers incorporated   2003 — 2003
Certificate, Personal Support Worker

Experience
Harte Hanks  April 2012 - Present
Aditya Birla Minacs   November 2011 - March 2012
Starwood Hotels & Resorts Worldwide, Inc.   March 2010 - October 2010

Skills
Positive Can-do Attitude, Team Leadership, Always Punctual, Highly Reliable, Outgoing, Thinking Outside The Box, Intellectual Horsepowwe, Expanding Knowledge, Customer Service, Microsoft Office, Apple Works, Social Networking Sites, Adobe Photoshop, Computer Proficiency

Education
Austin Community College

Centeral Texas College

Experience
Health Alliance Plan  September 2013 - Present
Jawood-Blue Cross Blue Shield   October 2012 - Present
Henry Ford Health System  2009 - 2010
Aditya Birla Minacs   January 2008 - August 2009

Skills
Organizational..., Time Management, Outstanding..., Office Administration, Microsoft Word, PowerPoint, Problem Solving, Community Outreach, Customer Service, Volunteering, Invoicing, Healthcare, Outlook, Public Speaking, Team Building, Healthcare Management, Training, Hospitals, Leadership

Education
Baker College Business and Corporate Services   2012 — 2015
Associate's degree (Pursuing), Medical Insurance Coding Specialist/Coder

Davenport University-Eastern Region   2003 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
Concentrix  November 2014 - Present
Personal Computer Repair   August 2006 - Present
teleNetwork  May 2014 - November 2014
teleNetwork  January 2014 - May 2014
Aditya Birla Minacs   September 2012 - November 2013
Amy's Ice Creams  June 2012 - September 2012
Amy's Ice Creams  February 2010 - September 2012
HEB  March 2008 - February 2010

Skills
Training, Microsoft Excel, Photoshop, Troubleshooting, Software Documentation, Management, Access, Quality Assurance, Customer Service, Budgets, Wireless Networking, Microsoft Office, Time Management, Microsoft Word, Team Leadership, PowerPoint, Mobile Devices, Technical Support, Networking, Hardware, Customer Satisfaction, Call Centers, Windows 7, Customer Support, System Administration, Leadership, Documentation, CRM

Education
Austin Community College   2011 — 2015
Associate's degree, Graphic Design

Texas Culinary Academy   2010 — 2011
Bachelor of Applied Science (BASc), Culinary Arts/Chef Training

Texas State University-San Marcos   2007 — 2008
Journalism

Experience
Aditya Birla Minacs   2007 - 2008

Skills
Customer Service, Registered Nurses

Education
The University of Texas at Arlington   2013 — 2014
Bachelor of Science (BS), Registered Nursing/Registered Nurse

College of the Sequoias   2011 — 2012
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Experience
Advantage Technical Resourcing  July 2013 - Present
Advantage Technical Resourcing  July 2011 - Present
Aditya Birla Minacs   June 2007 - July 2011
Dick Genthe Chevrolet  2003 - 2007

Skills
Active Directory, Automotive, Business Process, Leadership, Troubleshooting, Technical Support, Windows XP, Call Centers, Customer Service, Information Technology, Networking, Help Desk Support, Windows 7, Engineering, Customer Satisfaction, Vehicles, Automotive Engineering, Manufacturing, Root Cause Analysis, Training, Team Leadership, Continuous Improvement

Education
California Coast University
Currently attending, Bachelors of Business Management

Henry Ford Community College