Advance America
Industry: Company
DescriptionHeadquarters: Spartanburg, South Carolina, United States Founded: 1997 Subsidiaries: ADVANCE AMERICA, CASH ADVANCE CENTERS OF OHIO, INC, Parent organization: Grupo Elektra
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Advance America Employees
Advance America August 2013 - Present
H&R Block 1997 - 2012
H&R Block 1996 - 1997
H&R Block 1995 - 1996
H&R Block 1993 - 1995
Skills
Business Development, Recruiting, Hiring, Training, Coaching Staff, Mentoring, Performance Management, Strategic Planning, Forecasting, Budgeting, P&L Management, Project Management, Marketing, Customer Satisfaction, District Management, Management, New Business Development, Leadership, Human Resources, Budgets, New Store Openings, Retail, Customer Service, Operations Management, Sales, Contract Negotiation, Income Statement, Profit, Coaching, Multi-Unit Management, Employee Relations, Customer Experience, Driving Results, Customer Retention, Team Building, Store Management, Retail Sales, Time Management, Store Operations, Associate Development, Account Management, Employee Training, P&L, Sales Management, Team Leadership, Loss Prevention, Leadership Development
Education
Keller Graduate School of Management of DeVry University 2007 — 2010
Master of Business Administration (MBA)
Illinois State University
Bachelor of Science (B.S.), Accounting
St. Joseph High School
Honors Program
Advance America December 2014 - Present
Amazon January 2012 - November 2014
Kia Motors Manufacturing Georgia August 2008 - December 2011
ResCare March 2004 - July 2008
American Commercial Lines, LLC October 2000 - February 2004
Wyatt, Tarrant & Combs, LLP September 1992 - September 2000
Skills
Performance Management, Employment Law, Corporate Law, Contract Negotiation, Deferred Compensation, Labor Relations, Strategic Planning, Employee Relations, Human Resources, Leadership, Negotiation, Team Building, Legal Compliance, Corporate Governance, Training, Succession Planning, Employee Benefits, Program Management, Process Improvement, Project Management, Licensing, Management, Change Management, Coaching, Organizational..., Mergers & Acquisitions, Policy
Education
University of Kentucky 1989 — 1992
Doctor of Law (JD), with High Distinction
Marshall University 1986 — 1989
Bachelor of Business Administration (BBA), Accounting, Summa Cum Laude
ServiceMaster Restore January 2015 - Present
ServiceMaster Clean June 2013 - Present
Advance America October 2012 - June 2013
H&R Block May 2009 - May 2012
H&R Block May 2007 - May 2009
H&R Block July 2006 - May 2007
MarketSource October 2001 - July 2006
Northwestern Mutual Financial Network 2004 - 2005
Skills
Performance Management, Training, Profit, Sales, Franchising, Multi-unit Retail..., Budgets, District Management, Marketing, Multi-Unit Leadership, Operations Management, Business Analysis, Revenue & Profit Growth, Strategic Planning, Franchise Development, Relationship Management, Sales Presentations, Franchise Sales, Field Operations, Operations Audit, Opening New Stores, Multi-Unit Operations..., Field Marketing, Compliance, Team Building, Leadership, Management, Business Development, Small Business..., Social Media Marketing, Email Marketing, 360 Feedback, Market Research, Strategy Implementation, Balance Sheet Review, Cash Flow, Net Promoter Score, Gross Margin, Gross Profit, Business Relationship..., Training & Development, Franchise Consulting, Franchise Agreements, New Business Development, Retail, Coaching, Sales Management
Education
Manchester University 2001 — 2004
BS, Business Administration
Advance America August 2014 - Present
Advance America January 2014 - April 2014
City of Gaffney January 2013 - May 2013
Limestone College August 2008 - May 2013
T-Bones on the Lake May 2011 - August 2012
Skills
Human Resources, Employee Relations, Coaching, HR Policies & Procedures, Microsoft Word, Leadership, Employment Law, Staff Recruitment &..., FMLA/ADA/EEO/WC, Training & Development, Interviews, Orientation &..., Alternative Dispute..., Performance Management, Benefits Administration, Microsoft Excel, Outlook, ADP, PeopleSoft, Equifax, Dovetail Support Center, Quick Indexer, iSynergy, Recruiting, Management, ADP Payroll
Education
Limestone College 2008 — 2013
Bachelor's Degree, Human Resource Management and Sports Management
Premier Vending, Inc. July 2013 - Present
Pawn 1st 2009 - 2012
Advance America 2007 - 2009
Finlay Fine Jewelry 2003 - 2007
Dollar Financial Group 1998 - 2003
Gantos, Inc. 1985 - 1998
Skills
Sales Management, Marketing Management, Strategic Financial..., Human Resources, Strategic Planning, Customer Retention, Logistics Management, Advertising, Operations Management, Sales Operations, Sales Process, Product Marketing, Marketing Communications, Sales, Management, Financial Analysis, Forecasting, Marketing Strategy, Project Management, Customer Service, Marketing, Business Strategy, Retail, Market Research, Employee Training, Program Management, Product Development, Profit, P&L Management, Analysis, Leadership, P&L, Team Building, Business Planning, Strategy, Cross-functional Team..., Inventory Control, Customer Satisfaction, Coaching, Training, Account Management, Budgets, Team Leadership, Inventory Management, Business Development, Direct Sales, Contract Negotiation, Recruiting, New Business Development, Selling
Education
Michigan State University 1980 — 1985
Bachelor of Science (B.S.), Business Administration and Management, General
Your Company Matters June 1996 - Present
Circle K April 2012 - May 2012
Americas Best Value Inns July 2011 - September 2011
The Creative Learning Workshop June 2010 - July 2011
Eastwood Residential Living June 2006 - June 2011
Crothall Healthcare January 2011 - April 2011
Silver Sands 2009 - 2011
Advance America June 2006 - November 2008
Advance America June 2006 - November 2008
The Home Depot March 2002 - February 2005
Skills
Home Care, Medicaid, Medical Records, Supply Ordering, Cash Handling Experience, Medical Terminology, Customer Support, Customer Service, Data Entry, Typing, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Cash Management, Management, Personal Care, HIPAA, Durable Medical..., medicare, Quality Assurance, New Hire Orientations, Sales, Bad Debt, Debt Settlement, Legal Compliance, Legal Documents, Complaint Investigations, Product Complaints, HR Policies, Referrals, Garnishments, Retail Sales, Retail Banking, State & Federal Laws, Document Review, Documentations, Proofreading, Hospitality Service, Hospitals, Cash Advance, Anti Money Laundering, Debit Cards, Bill Paying, Housekeeping, Cleaning, Department..., Payroll, Call Centers, Multi-line Phone
Education
Lakeland Community College
Applied Science
Chardon High School 1992 — 1995
diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Knights of Columbus Insurance August 2014 - Present
Advance America October 2005 - June 2014
Noble Romans October 1999 - October 2000
Walgreens May 1994 - January 1996
Skills
Management, Customer Service, Budgets, Insurance, Public Speaking, Negotiation, P&L Responsibility, Cross Selling, Auditing, Interviews, Multi-unit Retail..., Marketing Strategy, Payroll, Annuities, Term Life Insurance, Whole Life, Disability Insurance, Long Term Care Insurance, Fixed Annuities
Education
International Business College-Indianapolis 1991 — 1993
Associate of Science (A.S.), Accounting
Redapt, Inc. January 2014 - Present
Redapt, Inc. June 2013 - January 2014
Dell October 2012 - June 2013
ITT Technical Institute March 2012 - September 2012
ITT Technical Institute September 2010 - August 2012
Allied Cash Advance August 2008 - May 2010
Advance America January 1999 - November 2007
ACE Cash Express July 1987 - March 1997
Skills
Networking, Operations Management, Recruiting, Employee Relations, Marketing, Strategic Planning, Microsoft Office, Microsoft Excel, Profit, Training, Leadership Development, Leadership, Loss Prevention, Time Management, Employee Training, Forecasting, Budgets, Management, Retail, Troubleshooting, Active Directory, Network Administration, Operating Systems, Windows, Hardware, Security, Project Management, MS Project
Education
ITT Technical Institute-Everett 2010 — 2012
Associate of Science (A.S.), Network and System Administration/Administrator, 3.84
Shoreline Community College 1989 — 1992
Associate of Arts (A.A.), Accounting
Mountlake Terrace High School 1982 — 1985
HS Diploma, General Studies
Best Western International 2015 - Present
ACE Cash Express February 2014 - July 2015
Pathfinder Development Management January 2010 - April 2013
Hampton Inn and Suites November 2007 - January 2010
Hampton Inn Beaumont February 2006 - November 2007
Advance America May 2004 - October 2005
Ramada Inn December 1999 - May 2004
Skills
Revenue Analysis, Hospitality, Hospitality Management, Account Management, Event Management, Hiring, Marketing, Cold Calling, Training, Hotels, Hospitality Industry, Public Relations, Hotel Management, Front Office, Property Management..., OnQ, Microsoft Office, Budgets, Customer Service, Recruiting, Sales
Education
Lamar University
Business, Business
Advance America April 2015 - Present
University of Mississippi December 2013 - Present
DIRECTV May 2013 - November 2013
Tower Loan August 2011 - April 2013
International Sports Agency May 2011 - August 2011
Skills
Brand Management, Marketing Communications, Social Media Marketing, Financial Services, Strategic Financial..., Telecommunications, Strategic Communications, PowerPoint
Education
University of Mississippi 2012 — 2015
Master of Business Administration (MBA), Accounting and Business/Management
University of North Alabama 2009 — 2011
Bachelor of Arts (BA), Communication and Media Studies
Itawamba Community College 2007 — 2009
Associate of Arts (AA), Business Administration and Management, General, 3.51 GPA
Axcess Financial May 2014 - Present
Brain Hurricane, LLC 2010 - 2012
Carteret Mortgage 2005 - 2007
Advance America October 2004 - May 2005
Various Mortgage Brokers September 2003 - October 2004
American Cash 2 Go September 2003 - September 2004
All American Mortgage September 2000 - July 2001
Skills
Customer Service, Leadership, General Office..., Marketing, Recruitment, Telecommuting, Recruiting, Finance, Loans, Collections, Mortgage Marketing, Mortgage Banking, Consumer Credit Analysis, Real Estate Financing, Real Estate Transactions, Contract Drafting, Legal Contract Review, Contract Management, Telemarketing, Cold Calling, New Business Development, General Ledger, Trainer, Proficiency in..., General Office Skills, Cash Management, Independent Contractor, Management, Knowledge of the..., Knowledge of Legal Terms, Residential Mortgages, Loan Processing, Mortgage Lending, Training, Outlook, Real Estate, Staff Development, Data Entry, Credit, Banking, Interviews, Coaching, Team Building, Sales, Legal Writing, Microsoft Office
Education
Indiana University-Northwest 2009 — 2012
Bachelor's degree, General Studies
Milwaukee Area Technical College 1993 — 1997
Associate of Applied Sciences, Paralegal
Advance America March 2014 - Present
Security Finance Corp January 2013 - January 2014
Merit Brokerage April 2012 - January 2013
Taco Bell Careers October 2011 - May 2012
strictlymusic Booking & Managing Group Inc. March 2009 - March 2011
Petrolube - Iowa 80 Group Inc July 2007 - January 2009
Skills
Team Building, Budgets, Customer Satisfaction, Leadership, Sales, Inventory Management, Customer Service, Microsoft Word, PowerPoint, Event Planning, Microsoft Office, Team Leadership, Time Management, Microsoft Excel, Management, Marketing, Finance
Education
Metropolitan Community College-Blue River 2009 — 2013
AA Business Management, Small Business Administration/Management
Metropolitan Community College-Blue River 2005 — 2005
General Education Diploma, Core Subjects
The Auto Club Group July 2006 - Present
Hyatt Place 2002 - 2006
Advance America 1998 - 2002
Skills
Insurance, Health Insurance, NIDAN – 2nd Degree –..., amateur historian-..., Genealogy, Training, Coaching, Customer Satisfaction, Operations Management, Leadership, Call Centers, Sales Management
Education
Indiana University-Purdue University at Indianapolis 1993 — 1995
Business/Commerce, General
Lawrence Central
Lawrence Central
Masters Degree Candidate, Lipscomb University August 2011 - May 2013
1st National Financial Services September 2009 - June 2010
1st National Cash Advance February 2003 - January 2009
Advance America December 1997 - January 2002
Blockbuster January 1997 - January 1998
Burlington Coat Factory August 1994 - January 1997
Blockbuster June 1993 - August 1994
Skills
Team Building, Customer Service, Coaching, Retail, Inventory Management, Human Resources, Leadership Development, Recruiting, Insurance, Strategic Planning, Employee Relations, Financial Analysis, Operations Management, Financial Reporting, Change Management, Income Statement
Education
Lipscomb University 2011 — 2013
MEd Instructional Practice, Biology Grade 7 - 12, Current GPA 4.0
Hondros College 2009 — 2009
licensed P&C agent, State of Ohio, Property and Casualty (P&C) Insurance
The Ohio State University 2002 — 2003
Bio Sciences
Wofford College 1989 — 1993
BS, Psychology
Leigh Fibers, Inc. November 2014 - Present
Leigh Fibers, Inc. February 2014 - November 2014
Leigh Fibers December 2009 - February 2014
Advance America 2003 - 2009
W. R. Grace & Co. May 1984 - April 2000
Skills
Benefits Administration, Employee Benefits, Payroll, Policy, Performance Management, HR Policies, PeopleSoft, FMLA, ADP Workforce, Deferred Compensation, New Hire Orientations, ADP Payroll, Employee Relations, Applicant Tracking..., Employee Engagement, HRIS, Personnel Management, Workers Compensation, Hiring, Human Resources, Talent Acquisition
Education
Limestone College 2014 — 2018
Master of Business Administration (M.B.A.), Human Resources Management and Services
SHRM-Society of Management 2014 — 2015
SPHR, SPHR
University of North Carolina at Charlotte 2014 — 2014
HR Generalist Certificate, HR Management
Woodruff High School 1981 — 1984
Diploma, Business/Accounting, 12
Advance America October 2013 - Present
La Quinta Inn & Suites July 2012 - September 2013
Hess Corporation June 2008 - March 2012
Bolongo Bay Beach Resort October 2004 - May 2008
Worldwide flight Services St. Thomas,VI April 2001 - October 2004
Maximum Building Construction July 1998 - September 2000
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Excel, Data Entry, Analysis, Leadership, Time Management, Sales, Databases, Microsoft Word, PowerPoint, Confidentiality, Industrial Safety, Construction Safety, OSHA 30-Hour, safety tecnology, Construction
Education
Kaplan University 2009 — 2011
Associates of Applied Sceince in Criminal Justice, Criminal Justice/Law Enforcement Administration, 3.34
Denny's September 2015 - Present
Buffalo Bruises April 2015 - Present
Denny's April 2014 - Present
Cover32.com January 2014 - April 2015
Big 5 Sporting Goods August 2013 - February 2014
Advance America October 2014 - 2014
Bob Evans February 2008 - August 2013
Skills
Retail, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Retail Sales, Cashiering, Customer Service, Inventory Management, Inventory Control, Store Operations, Sales, Planograms, Profit, Customer Satisfaction, Time Management, POS, Customer Retention
Education
Marshall University
Bachelor of Arts (B.A.), Journalism and Mass Communications
Julia Ann's Closet October 2011 - Present
Slim4life October 2013 - December 2014
International Volunteer HQ April 2013 - October 2013
Liberty Tax Service August 2012 - April 2013
Dallas Family Dentistry March 2004 - August 2012
Advance America August 2002 - March 2004
Access Pipeline Services, LLC January 2000 - March 2002
USA Mobility October 1996 - January 2000
Skills
Nonprofits, Real Estate, Marketing, Customer Service, Social Media Marketing, Sales Management, Office Management, Healthcare Management, Volunteer Management, Non-profit Volunteer, Wellness Coaching, Nutritional Counseling, Training, Sales, Team Building, Business Development, Negotiation, Microsoft Office, Account Management, Social Media, Management, Budgets, Leadership, Coaching, Program Management, Business Planning, Customer Satisfaction, New Business Development, Interviews
Education
Liberty University
Bachelor's degree, Health/Health Care Administration/Management
Liberty University
Bachelor of Science (B.S.), Business Administration and Management, General
First Investors Financial Services August 2014 - Present
Kaplan January 2012 - October 2013
CNG Financial November 2006 - June 2011
Advance America January 2003 - September 2006
Skills
Customer Service, Training, Coaching, Leadership, Customer Retention, Sales, Leadership Development, Microsoft Excel, Recruiting, Human Resources, Employee Training, Account Management, Budgets, Cold Calling, Interviews, Team Building, Staff Development, Public Speaking, Marketing, Microsoft Word, Management, Resume Writing, Process Improvement, Hiring, Microsoft Office, Operations Management, PowerPoint, Outlook, Teamwork, Marketing Strategy, Social Networking, Time Management, Team Leadership, Data Entry, Employee Relations, Performance Management, Call Centers, Organizational..., Admissions, CampusVue, Retaining Customers, Enrollment Management, Adult Education, Event Planning, Career Development, Conflict Resolution, Student Recruiting, Higher Education, Campus, College Recruiting
Education
Lamar University 2007 — 2015
Bachelor's Degree, General Studies
BAI Correspondance Courses 2000 — 2001
Certificate, Business/Corporate Communications
Advance America June 2013 - Present
Irwin Seating Company June 2012 - June 2013
Vector Marketing June 2011 - September 2011
McDonald's Corporation May 2010 - September 2011
Education
Illinois College 2009 — 2013
Bachelor of Science (BS), Management and organizational leadership
Advance America January 2014 - Present
Advance America January 2012 - January 2014
Advance America April 2007 - December 2008
Skills
Customer Service, Sales, Cash Handling, Retail, Team Building, Store Management, Leadership, Marketing, Financial Services, Data Entry, Collections, Microsoft Office, Microsoft Excel, Social Networking, Time Management, Team Leadership, Management
Education
University of Central Florida 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Indian River Community College 2007 — 2008
Associate of Arts (A.A.), Business Administration and Management, General
Florida Standard Roofing Inc. September 2014 - Present
Advance America September 2011 - October 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Customer Service, PowerPoint, Operate and handle..., Money Handling, Personal Income Tax..., Team Leadership
Education
Miami Dade College 2015 — 2017
Paramedic, Emergency Medical Technology/Technician (EMT Paramedic)
The Gordian Group October 2014 - Present
JPMorgan Chase April 2012 - October 2014
American Express November 2010 - April 2012
Advance America November 2009 - November 2010
Infor Global Solutions February 1999 - November 2009
GetLocalBiz.com April 2005 - September 2009
IBM Global Services January 2004 - January 2005
Skills
Financial Services, Product Development, Banking, Manufacturing, Automotive, Ariba, PeopleSoft, Oracle Financial, Retail, Integration, Business Analysis, Enterprise Software, ERP, SDLC, Enterprise Architecture, Start-ups, Start-up Environment, Strategy, Agile Methodologies, Leadership, Business Intelligence, Cloud Computing, Requirements Analysis, SaaS, Software Development, Software Project..., Management
Education
Oklahoma City University 1997 — 1998
MS, Computer Science
Indian School of Business
Executive Learning, Strategic Leadership
University of Mumbai 1994 — 1996
BS, Electronics Engineering
Seven Springs Essential Oils & Crafts December 2012 - Present
Sevn Springs Essential Oils & Crafts August 2012 - Present
Self-employed 2012 - Present
Lands' End October 2012 - January 2013
Office Team October 2011 - February 2012
Advance America February 2010 - October 2011
Skills
Administrative..., Office Administration, Microsoft Office 2007, Accounts Receivable, Account Reconciliation, Access, Accounting, Microsoft Office, Microsoft Excel, Microsoft Word, Bill of Materials, Client Billing, Customer Service, Customer Support, Advertising, Product Marketing, Kronos, Kronos Timekeeping, ADP Payroll, Epicor, karportal, Ams, AS400 system, QuickBooks, Spreadsheets, Web Marketing, Google Analytics, google places, Online Publishing, Loans, Profitability Tracking, Newsletters
Education
Madison Area Technical College 2009 — 2011
Pre RN, Registered Nursing/Registered Nurse
Madison Area Technical College 2009 — 2011
Pre-Nursing Studies
New York Life Insurance Company July 2007 - Present
Advance America December 2005 - July 2007
Skills
Organizational Vision, Strategic Planning, Leadership, Motivated self-starter, Business Process..., Time Management, Program Management, Process Improvement, Team Building, CRM, Sales Management, Business Planning, Management, Insurance, Sales, Fixed Annuities, Outlook, Retirement Planning, Customer Service, Long-term Care, IRAs, Disability Insurance, Life Insurance, Mutual Funds, Retirement
Education
Southern New Hampshire University 2012 — 2015
Master's degree, Business Management with Six Sigma specialization, 4.0
The American College 2007 — 2010
CLU, ChFC, Insurance
Keene State College 2001 — 2005
Bachelor of Science (B.S.), Business Management
Advance America July 2010 - Present
Advance America February 2005 - 2010
MC Sports September 2001 - November 2004
Ramada Plaza Hotel August 1999 - August 2001
Skills
Sales Management, Strategic Leadership, Multi-Unit Management, P&L Analysis, Coaching, Team Leadership, Employee Relations, Loss Prevention, Organizational..., Team Building, P&L Forecasting, Sports Coaching, Strategic Hiring, Customer Relations, Marketing Strategy, Driving Results, Store Operations, Management, Budgets, Finance, Financial Analysis, Leadership, Customer Service
Education
Lincoln Land Community College 1995 — 1997
Associate's degree, Hospitality Administration/Management
Jacksonville high school, Jacksonville, IL 1990 — 1994
Advance America 2011 - Present
Advance America 2011 - 2012
CompuCredit August 2004 - October 2011
Skills
Word, excel, and power..., General Problem Solving, People Skills, People Development, Multi Tasking, Customer Service, Cash Management, Internal Audit, Flexible Schedule
Education
Marshall University 1973 — 1975
Advance America March 2010 - Present
worldwide, LLC September 2006 - November 2009
Candlewood Suites® Hotels October 2008 - May 2009
Skills
Customer Service, Microsoft Excel, Leadership, Team Building, Banking, Financial Analysis, Risk Management, Budgets, Credit, Financial Services, Loans, Management, Sales, Finance, Inventory Management, Operations Management, Retail Banking, Team Leadership
Education
ITT Technical Institute-Miami 2011 — 2013
Associate's degree, Criminal justice
Lord Fairfax Community College January 2012 - Present
Lord Fairfax Community College October 2010 - December 2011
Advance America November 2005 - June 2009
Target December 2003 - October 2005
Skills
Public Speaking, PowerPoint, Microsoft Office, Microsoft Excel, Resume Writing, Customer Service, Time Management, Data Entry, Student Affairs, Outlook, Access, Fundraising, Leadership, Administration, Management, Team Building
Education
Lord Fairfax Community College 2010 — 2015
Certificate, Paralegal
Advance America October 2010 - Present
Skills
Operations Management, Income Statement, Customer Satisfaction, Profit, Team Building, Credit, Financial Services, Inventory Management, Leadership, Forecasting, Customer Service, Loss Prevention, Management, Training, Recruiting, Process Improvement, Budgets, Performance Management, P&L Management, Retail, Sales, Merchandising, Increased Profitability, Inventory Control, PowerPoint, Microsoft Word, Outlook, Microsoft Excel, Store Management, Hiring, Employee Training, Time Management, P&L, Strategic Planning, Coaching, Sales Management, Microsoft Office, Multi-Unit, Customer Retention, Marketing, Employee Relations, Leadership Development, Team Leadership
Education
Kent State University - Graduate School of Management 2014 — 2016
Executive Master of Business Administration (EMBA), Executive MBA
Kent State University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Management, Cum Laude
Advance America September 2013 - Present
Cloudswell June 2009 - September 2013
Vanguard (with Empower Professionals Inc.) October 2008 - May 2009
WellPoint (with UST Global, Inc.) January 2006 - September 2008
B2K Corp Pvt. Ltd. September 2004 - November 2005
Skills
QTP, Test Automation, SQL, Quality Center, Agile Methodologies, Software Quality..., Scrum, HP Service Test, HP Unified Functional..., HP ALM, Test Planning, Test Cases, Test Estimation, Manual Testing, Atlassian JIRA, TFS, Bugzilla, Bug Tracking, Reporting & Analysis, Interviews, Team Leadership, Mentoring, Requirements Analysis, User Acceptance Testing, Performance Testing, Regression Testing, System Testing, Unix Shell Scripting, Test Management, Selenium, Integration Testing, Integration, LoadRunner, ClearQuest, Functional Testing, Databases, SharePoint, Unix, JIRA, Web Services, Oracle, MySQL, DB2, SoapUI, SDLC, HP Quality Center, HP QTP
Education
Mahatma Gandhi University 2000 — 2004
Bachelor of Technology (BTech), Electrical and Electronics Engineering
Bank of America October 2014 - Present
ACA December 2011 - October 2014
Advance America February 2007 - December 2011
Skills
Loans, Credit, Banking, Retail Banking, Consumer Lending, Financial Services, Operations Management, Customer Service, Management, Credit Analysis, Cross Selling, Finance, •Supervised, trained,..., Software Documentation, Process Improvement, Analysis, Microsoft Excel, Sales
Education
JF Webb High School
JF Webb High School
Limestone College
Bacher of Science, Management and Marketing
Microsoft June 2014 - Present
TekSystems July 2013 - June 2014
HCL America July 2011 - July 2013
Advance America March 2010 - June 2011
Advance America August 2005 - February 2010
Advance America February 2005 - July 2005
ClientLogic December 1999 - June 2001
Skills
Networking, Network Administration, Network Security, Network Design, Network Architecture, Network Engineering, Wireless Networking, Computer Network..., Cisco Technologies, Cisco IOS, Cisco Routers, Cisco Nexus, Cisco Wireless, Cisco Security, Cisco VoIP, System Administration, Operating Systems, IT Operations, Systems Engineering, System Architecture, SQL, Microsoft SQL Server, SQL Server Management..., SAN, F5 BigIP, FWSM, PIX, ASA, Nexus 7k, EMC Storage, Brocade, Hitachi SAN, NetApp, Linux, Linux System..., Red Hat Linux, Linux Desktop, KVM, Windows Server, Windows 7, Windows Vista, Windows XP Pro, Android, Packet Capture, DHCP, Microsoft Exchange, Active Directory, LAN-WAN, Switches
Education
Liberty University 2006 — 2008
Religion, Religion, Psychology
Advance America March 2011 - Present
HP Enterprise Services October 2008 - November 2010
EDS November 1995 - September 2008
General Dynamics Land Systems April 1982 - October 1995
Skills
Data Center, Information Technology, Inventory Management, Inventory Control, Service Delivery, Cost Control, IT Management, Information Management, Customer Service, Information Security, IT Solutions, Consulting, Purchase Management, Purchasing Processes, Information Security..., JIT, Microsoft Certified..., IT Outsourcing, Contract Management, Contract Negotiation, Purchasing, Vendor Management, Management, Help Desk Support, Disaster Recovery, HP, ITIL
Education
Limestone College 2007 — 2010
Bachelor’s Degree, Information Systems Security (ISS) and Computer Systems Information Technology (CSIT)
Advance America October 2013 - Present
Advance America October 2013 - Present
Advance America April 2009 - October 2013
Advance America August 2008 - April 2009
Tan-Fastic SunTanner January 2005 - September 2008
Skills
Leadership, Training, Payday Loans, Cash Advance, Money Orders, Money Transfers, Tax Preparation, Personal Income Tax..., Customer Retention, Sales Operations, Sales Management, Sales Management..., Customer Service, Team Building, Microsoft Office, Microsoft Excel, Sales, Management
Education
Jackson Community College 2005 — 2013
Business, Management, Marketing, and Related Support Services
Hillsdale High School 1988 — 2002
Career Connextions January 2013 - Present
Capefear Valley Medical Center July 2010 - September 2012
Ross Department October 2009 - July 2010
Bryant's Corporation January 2009 - September 2009
Wachovia Corporation April 2008 - November 2008
Advance America January 2008 - April 2008
U. S. States Navy November 1987 - November 2007
Currently Retired November 1987 - November 2007
Retired U.S.Nay November 1987 - November 2007
Skills
Administrative..., Medical..., Access, Human Resources, Payroll, Management, Accounts Payable, Recruiting, Finance, Accounting, Interviews, Insurance, Customer Service, Microsoft Office, Leadership, Employee Relations, Training, Process Improvement, Team Building, Team Leadership, PowerPoint, Microsoft Excel, Microsoft Word
Education
Thomas Edison State College 2012 — 2014
Associate of Science (A.S.), Medical Office Management/Administration
Fayetteville Technical School 2011 — 2014
Associate's degree, Human Resources Management and Services
Fayetteville Technical Comminity College 2011 — 2012
Business Human Resources
Three Rivers Community College 2006 — 2006
Certificate, Medical Assistant/Medical Terminology
Manchester Community College 2005 — 2005
Certificate, Certified Nurse Aide, 4.0
2003-2004 Tidewater Technical School, Virginia 2003 — 2004
Diploma, Medical Terminology
Stella Fagan-Independent Distributor at Young Living Essential Oils June 2014 - Present
Advance America June 2013 - Present
Room By Room Home Furnishings March 2011 - February 2013
Speak Easy December 2010 - March 2011
Great American Cookies, Quintard Mall January 2003 - June 2010
David's Wrecker Service May 2001 - September 2002
ECG May 2001 - December 2001
Liberty National Life Insurance March 2000 - May 2001
Winn-Dixie June 1997 - March 2000
Gregerson's Foods, Inc November 1995 - June 1997
Skills
Customer Service, Microsoft Office, Excel, Insurance, Inventory Management, Shipping and Receiving, Sales Management, Networking, Social Networking, Telephone Skills, Employee Training, Management, Sales, Microsoft Excel, Time Management, Training, Payroll, Employee Relations, Leadership Development, Marketing Strategy, Social Media, Retail, Team Leadership, Budgets, Event Management, Event Planning, Leadership, Public Speaking, Marketing, Customer Satisfaction, Operations Management, Community Outreach
Education
Jacksonville State University 1989 — 1991
Music Education
Jacksonville High School 1984 — 1989
Advanced Diploma, College Prep, 3.88 GPA out of 4.0
Seven Corners, Inc. October 2015 - Present
Honda Manufacturing of Indiana, LLC October 2013 - October 2015
Stratosphere Quality July 2013 - October 2013
Stratosphere Quality February 2013 - July 2013
Indiana Farm Bureau Insurance July 2011 - December 2012
Advance America April 2008 - January 2010
Progressive Insurance September 1999 - August 2007
Skills
Claim, Casualty, Liability, Claims Handling, Claims Investigations, Property & Casualty..., Claims Resolution, Customer Service, Insurance, Claim Investigation, Personal Injury..., Legal Liability, Liability Analysis, General Insurance, Property Damage, Personal Injury, Spinal Cord Injury, Automobile Liability, Customer Oriented, Automobile Accidents, Arbitration, Subrogation, Commercial Insurance, Commercial Lines, Customer Satisfaction, Quality Control, Supplier Quality, Quality Assurance, Root Cause Analysis, Microsoft Word, Public Speaking, Sales, Casualty Insurance, Management, Team Building
Education
Indiana State University 1988 — 1995
B.S., Child Development & Family Life Studies
Jac-Cen-Del Jr.-Sr. High School 1983 — 1988
Reimer, Arnovitz, Chernek & Jeffery Co LPA December 2003 - April 2014
Advance America June 2000 - January 2001
Anthem January 1998 - June 2000
Charming Shoppes August 1992 - January 1995
Skills
Real Estate, Microsoft Excel, Due Diligence, QuickBooks, Accounting, Tax, Microsoft Word, Payroll, PowerPoint, Microsoft Office, Accounts Payable, Accounts Receivable, Billing Systems, Medical Billing, Billing Solutions, Bill Payment, Collections, Data Analysis, Data Entry, Creative Direction, Business Analysis, Finacial Management, E-Learning, Marketing Research, Legal Research, Leadership, Detailed Organization, Invoicing, Management
Education
Kent State University 2014 — 2016
Bachelor's Degree, Applied and Technical Studies in Business
The Ohio State University 1997 — 1999
Business Administration and Management, General
Advance America December 2014 - Present
Advance America September 2014 - November 2014
Wofford College October 2008 - March 2012
Skills
Microsoft Office, SQL, PowerPoint, Data Analysis, Microsoft Excel, Research, Python, C++, Programming
Education
Louisiana State University 2013 — 2014
Master of Science (MS), Business Analytics, 3.6
Wofford College 2008 — 2012
Bachelor of Science (B.S.), Mathematics, 3.42
Youfit Health Clubs August 2015 - Present
YMCA of Greater Houston August 2015 - Present
Zumba Fitness LLC May 2014 - Present
Kids R Kids May 2012 - February 2013
Advance America August 2010 - April 2011
Kids R Kids August 2008 - August 2010
Kroger August 2005 - October 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Strategic Planning, Budgets, Leadership, Management
Education
University of Alabama at Birmingham 2014 — 2017
Finance, General
Lone Star College System 2008 — 2013
Finance, General
Advance America August 2015 - Present
T & T Tax Company December 1996 - Present
Skills
Microsoft Office, Income Tax, Management, Accounting, Gaming Industry, Rentals
Education
Jackson State University
Bachelor’s Degree, Accounting
Advance America July 2014 - Present
Park University June 2013 - Present
Skills
Time Management, Higher Education, Community Outreach, Editing, Event Planning, Public Speaking, Microsoft Office, Research, Microsoft Excel, Microsoft Word, PowerPoint
Education
Park University 2011 — 2014
Social Psychology
Metropolitan Community College-Blue River 2010 — 2012
Art/Art Studies, General
Extreme Machine & Urethane, LLC January 2014 - July 2014
Target October 2013 - April 2014
Dept of Family and Children Serivces 2012 - 2013
University Medical Center June 2008 - March 2012
Advance America June 2005 - July 2007
Skills
Onboarding, Human Resources, Employee Training, Marketing, Profit Loss Prevention, Screening, Employee Relations, Employee Management, Management, Analysis, New Hire Orientations, Recruiting, Payroll, Operations Management
Education
Louisiana State University 2011 — 2014
Master's Degree, Human Resources Development
Northwestern State University 2001 — 2005
Bachelor's degree, Psychology
Opelousas Senior High School 1996 — 1998
High School Diploma, General Studies
V & P Holdings, LLC July 2014 - Present
NCO Group September 2013 - November 2013
Champions Montessori School January 2013 - August 2013
Silva Construction & Remodeling January 2009 - August 2013
Advance America April 2012 - June 2012
Payless ShoeSource January 2011 - November 2011
Skills
Bilingual-English/Spanis..., Management, Accounts Payable &..., Filing, Organization, Microsoft Office, Microsoft Excel, Travel Arrangements, Event Planning, Time Management, Committed to..., Problem Solving, Accounting, Appointment Scheduling, Invoice Processing, Estimates, Meeting Planning, Scheduling Management, Data Entry, Work Under Minimal..., Social Media, Vocabulary, Project Coordination, Flexibility
Education
Lone Star College System 2010 — 2014
Associate of Science (AS), Clinical/Medical Laboratory Science/Research and Allied Professions, 3.0
South Texas College 2012 — 2012
Associate of Applied Science, Pre-Pharmacy Studies, 2.5
FlexShopper April 2015 - Present
Subprime and Underbanked Analytics Association, LLC December 2014 - Present
Advance America November 2013 - April 2015
PharmaSUG 2009 - 2015
WUSS (Western Users of SAS Software) November 2013 - November 2013
DataX,Ltd. September 2011 - November 2013
United Network for Organ Sharing November 2010 - May 2011
Louisiana Public Health Institute August 2009 - November 2010
Pennington Biomedical Research Center June 2009 - August 2009
Skills
SAS/SQL, SPSS, Angoss, Reporting & Analysis, Data Management, Data Quality, Salesforce.com, PowerPoint, Excel, Access, Word, Outlook, Sales Presentations, Group Presentations, SAS programming, Microsoft Excel, Predictive Modeling, Data Analysis, Statistics, Microsoft Word, Public Health, SAS, Databases, Predictive Analytics, Healthcare, Survival Analysis, Clinical Research, Analytics, R, Risk Management, Time Series Analysis, Data Mining, Logistic Regression, Analysis
Education
Louisiana State University Health Sciences Center 2008 — 2010
MPH, Biostatistics
Louisiana State University 2003 — 2008
B.S., Biological Sciences
Kitchen Craft Cookware June 2015 - Present
Self Employed October 2011 - December 2014
Direct General Insurance 2010 - 2011
Advance America January 2004 - March 2010
Advantica Hardee's Division June 1976 - December 2003
Skills
P&L Management, Hiring, Loss Prevention, Team Building, Performance Management, Income Statement, Forecasting, Recruiting, Coaching, Operations Management, Leadership, Management, Budgets, Sales Management, Profit, Executive Management, Multi-unit, Leadership Development, Strategic Planning, Retail, Store Management, Customer Retention, Inventory Management, Customer Satisfaction, Employee Training, Inventory Control, Training, Employee Relations, Merchandising, Customer Experience, Sales Operations, Time Management, Process Scheduler, Sales, Team Leadership, Payroll, Driving Results, P&L, Franchising, People Development, Succession Planning, Multi-Unit Management, Human Resources, Business Planning, Customer Service, Interviews, Franchise Consulting, Process Improvement, Supervisory Skills, Food Service
Education
James H Faulkner State Community College 1976 — 1978
Business Administration
iSqFt January 2014 - Present
iSqFt September 2011 - January 2014
iSqFt September 2010 - September 2011
iSqFt March 2009 - September 2010
iSqFt December 2008 - March 2009
Advance America September 2007 - March 2008
Walgreens January 2006 - July 2007
Skills
Network Development, Marketing Analytics, Process Improvement, Critical Thinking, Staff Training & Team..., Problem Solving, Salesforce.com, Microsoft Office, Time Management, Account Management, Sales, Marketing Strategy, Marketing
Education
Kentucky State University 2001 — 2006
Bachelor of Arts (B.A.), Focus: Management, Minor: Marketing
Indiana University
Indiana University
Advance America October 2009 - Present
Advance America April 2006 - October 2009
Advance America October 2002 - April 2006
Skills
Financial Services, Team Building, Financial Risk, Credit, Process Improvement, Banking, Risk Management, Leadership, Operations Management, Management, Loans, Policy, Mergers & Acquisitions, Financial Analysis, Executive Management, AML, Customer Service
Education
Macomb Community College 1997 — 2000
Associate, Early Childhood Growth & Development
Mid Michigan Community College August 2014 - Present
Advance America September 2013 - April 2014
Self Employed Independent Contractor 2007 - 2011
Skills
Customer Service, Microsoft Office, Team Building, Recruiting, Operations Management, Filing, Skilled Multi-tasker, Multi-line Phone, Microsoft Excel, Microsoft Word, PowerPoint, Clerical Skills, Clerical Work, Transportation..., Transportation, Logistics, Data Entry, Outlook, Telephone Skills, Time Management
Education
Mid Michigan Community College 2011 — 2016
Business Information System Certificate, Business Administration and Management, General
Mid Michigan Community College
Advance America August 1998 - Present
Skills
Employee Training, Performance Management, Training, Recruiting, Succession Planning, Hiring, Employee Engagement, Leadership Development, Coaching, New Hire Orientations, Onboarding, Team Building, Interviews, Leadership, Multi-unit, Management, Training Delivery
Education
Illinois Valley Community College
Business Administration and Management, General
Advance America September 2014 - Present
Rabobank North America Wholesale May 2006 - September 2014
McDonald's Corporation March 2001 - May 2009
Skills
Computer Proficiency, Customer Service, Microsoft Excel, Time Management, Sales, Leadership, Data Entry, Team Leadership, Banking, Outlook, Team Building, Call Centers
Education
Laurus College 2014 — 2015
Medical Insurance Specialist/Medical Biller
Dos Pueblos High School
Bemis Company, Inc. September 2014 - Present
Oshkosh Corporation November 2012 - September 2014
Arctic Cat October 2012 - November 2012
Arctic Cat Inc February 2011 - November 2012
Advance America July 2010 - November 2010
Lake Accounting February 2008 - January 2010
Skills
Accounting, Financial Reporting, Microsoft Excel, Accounts Payable, Account Reconciliation, Accounts Receivable, General Ledger, Microsoft Office, Financial Analysis, Financial Accounting, Budget, Microsoft Word, Auditing, QuickBooks, Payroll, Tax, PowerPoint, Fixed Assets, Journal Entries, Forecasting, Budgets, Manufacturing, Analysis, Process Improvement
Education
Michigan Technological University 2005 — 2010
Bachelors, Finance, Economics
Advance America October 2012 - Present
Infosys November 2007 - October 2012
CSC March 2005 - November 2007
Skills
SDLC, ETL, Business Analysis, Requirements Analysis, Software Project..., Solution Architecture, Enterprise Architecture, Requirements Gathering, Business Intelligence, SOA, SQL, Agile Methodologies, DataStage, Microsoft SQL Server, IT Strategy, Management Consulting, Integration, Project Management, ITIL, Change Management, Program Management, Business Process..., Pre-sales, Informatica, Oracle, DB2, PL/SQL, Data Warehousing, Unix, Data Modeling, Scrum, Agile Application..., Rally
Education
IIT Roorkee 2001 — 2003
Master's degree, Earthquake Engineering
Sri Venkateswara University 1997 — 2001
Bachelor's degree, Civil Engineering
Advance America July 2014 - Present
Advance America June 2013 - July 2014
Target May 2006 - March 2014
Advance America October 2012 - June 2013
Advance America March 2010 - October 2012
Waterloo Cedar Falls Courier November 2009 - May 2010
Skills
Customer Service, Conflict Resolution, Cash Register, Microsoft Excel, Peachtree, QuickBooks, Data Entry, Inventory Management
Education
University of Northern Iowa 2007 — 2009
Bachelor of Arts (BA), Finance, General
Iowa Central Community College 2005 — 2007
Associate of Arts (AA), Accounting
Southeast Webster 1992 — 2005
Mount Calvary Lutheran Church July 2011 - Present
Advance America February 2010 - April 2011
BC Services August 2008 - October 2009
St. Vrain Valley Credit Union October 2000 - May 2008
River Valley Credit Union August 1991 - August 2000
Bethesda Lutheran Church June 1995 - December 1999
Skills
Nonprofits, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel
Education
Iowa State University 1993 — 1994
Business
Iowa State University 1986 — 1988
Journalism and Mass Communications
Wisconsin Lutheran College 1985 — 1986
English/Journalism
Minnesota Valley Lutheran High School 1981 — 1985
Diploma, College Preparatory
Retail Resource March 2014 - Present
Hubert Company March 2008 - March 2014
Advance America February 2007 - March 2008
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Budgets, Strategic Planning, Editing, Management, Team Building, Grammar, Event Planning, Microsoft Office, Marketing Strategy, Marketing, Sales, Time Management, Team Leadership, Teamwork
Education
Indiana University East 2013 — 2014
Bachelor's Degree, Business Administration and Management, General, 3.56 GPA
Ivy Tech Community College 2004 — 2010
Associate's degree, Business Administration and Management, General
Logan Aluminum August 2015 - Present
Advance America February 2015 - August 2015
Capital Bank (Capital Bank Financial Corp.) May 2014 - December 2014
JBeez May 2013 - May 2014
McDonald's Corporation April 2012 - August 2012
Skills
Customer Service, Sales, Time Management, Leadership, Team Building, Customer Satisfaction, Microsoft Office, Microsoft Excel, Finance, Stock Market, Financial Analysis, Communication, Customer Oriented, Marketing, Retail, Supply Chain Management, Transportation, Lean Operations, Investment Banking, Logistics, Leadership Development, Philanthropy, Transportation...
Education
University of Tennessee-Knoxville 2014 — 2016
Bachelor of Business Administration (B.B.A.), Supply Chain Management
Middle Tennessee State University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Banking, Corporate, Finance, and Securities Law
Extell Development Company October 2013 - Present
CompuCaddy December 2009 - October 2013
Advance America August 2003 - December 2009
Family Video August 2001 - August 2003
Skills
Process Improvement, Customer Satisfaction, Management, Call Centers
Education
Indiana Business College 2003 — 2005
Associate's degree, Business Management and Accounting
Indiana University East 2001 — 2003
Associate's degree, Business Management and Accounting
Advance America January 2011 - Present
Advance America January 2011 - Present
Waffle House February 2004 - January 2011
Great American Cookie Company November 2009 - April 2010
Louisiana Methodist Children's Home June 2008 - May 2009
Skills
Typing, Microsoft Office, SAP, Filing, Collections, Clerical
Education
Louisiana Tech University 2005 — 2009
Bachelor's degree, Business Administration and Management, General
Advance America October 2013 - Present
Advance America April 2009 - October 2013
Advance America June 2002 - March 2009
Bruegger's Bagels 1999 - 2002
Skills
Leadership, Financial Analysis, Risk Management, Customer Service, Accounting, Internal Audit, Microsoft Office, Process Improvement, Budgets, Team Building, Financial Services
Education
Lansing Community College 2010 — 2012
Associate's degree, General Studies
Michigan State University 1997 — 2002
Advance America March 2013 - Present
7-Eleven August 2011 - March 2013
Check n Go January 2010 - August 2011
Home Depot February 2008 - January 2010
Skills
Inventory Management, Customer Service, Cashiering, Retail, Customer Satisfaction, Loss Prevention, Merchandising, Store Management, Data Entry, Inventory Control, Time Management, Telephone Skills, Visual Merchandising
Education
Kirtland Community College 1989 — 1990
Houghton Lake High School 1986 — 1989
Diploma, Basic Skills and Developmental/Remedial Education
Prospective Homeowners Association October 2008 - Present
PLS Financial Services October 2007 - October 2008
Advance America February 2004 - November 2006
Gulf of Mexico June 2002 - December 2003
Louisiana Fried Chicken September 1996 - June 2002
Skills
P&L, P&L Management, Hiring, Team Building, Operations Management, Strategic Planning, Coaching, Employee Relations, Retail, Budgeting, Sales Management, Customer Service, Forecasting, Performance Management, Leadership Development, Inventory Management, Team Leadership, Vendor Relations, Negotiation, Customer Relations, Customer Satisfaction, Scheduling, Marketing Strategy, Start-ups, Fundraising, Budget Management, Policy, Problem Solving, Business Management, Financial Management, Restaurants, Public Speaking, Supervisory Skills, Profit, Payroll, Promotions, Income Statement, Budgets, Management, Leadership, Temporary Placement, Process Scheduler, Recruiting, Sales, Marketing, Strategy, Training, Managerial Finance, New Business Development, Employee Training
Education
Mt. San Antonio College 1994 — 1996
Los Angeles City College 1984 — 1986
BS, Business Management
Mercyhurst College June 2007 - February 2011
International Institute and Mercy Center for Women 2007 - 2010
Telatron Marketing Group, Inc. 2004 - 2005
Advance America 2003 - 2004
AT&T (formerly known as Cingular Wireless) 2001 - 2003
Education
Mercyhurst University 2007 — 2011
Bachelor of Arts, Management
SourceLink July 2013 - Present
The Blood Connection, Incorporated June 2013 - December 2013
SourceLink June 2011 - June 2013
Advance America September 2009 - May 2011
BI-LO, LLC June 2006 - March 2009
Ahold Information Services June 2003 - May 2006
Ahold Information Services July 2000 - May 2003
Skills
Business Intelligence, Data Warehousing, Microstrategy, Cognos, Tableau, SQL, SAS, Analytics, Data Mining, Databases, Database Design, Database Marketing, Data Modeling, Segmentation, PL/SQL, Project Management, Cross-functional Team..., Enterprise Software, Dashboard, MicroStrategy, CRM, Analysis, Management
Education
Liberty University 1996 — 2000
B.S., Mathematics and Computer Science, Magna Cum Laude
PROS September 2015 - Present
Sealed Air Corporation 2013 - 2015
Sealed Air, contractor through APEX Systems 2013 - 2013
Logica 2012 - 2012
Logica 2009 - 2012
Palmetto Chapter, PMI March 2007 - October 2009
Logica 2008 - 2009
Independent Consultant 2006 - 2008
Advance America 2006 - 2006
Comerica, Inc 2000 - 2005
Skills
Change Management, Business Process..., Vendor Management, Process Improvement, Program Management, Management, Project Management, Strategy, Human Resources, Leadership, Business Process, Strategic Planning, Team Leadership, Resource Management, Recruiting, Training, Team Building, Project Planning, PMO, Management Consulting, Consulting, Team Management, Employee Training, Personnel Management, Business Transformation, Business Strategy, Governance, Strategic HR, Employee Relations, Operations Management, CRM, Stakeholder Engagement, Organization, Communication, Strategic Human..., Stakeholder Management, Offshoring, Onboarding, Executive Management, Employee Engagement, Policy, Software Documentation, Mergers & Acquisitions, Talent Management, Workforce Management, HR Consulting, Employee Recognition, Relationship Management, HR Policies, Agile Methodologies
Education
Oakland University
MBA
Michigan State University
BA, Psychology / Criminal Justice
Thomas M. Cooley Law School
JD, Law
Advance America June 2013 - Present
Skills
Banking, Credit, Loans, Customer Service, Retail Banking, Financial Services, Cash Management, Management, Risk Management, Auditing, Financial Analysis, Sales, Microsoft Excel, Customer Satisfaction, Finance, Microsoft Office, Leadership, Public Speaking, Microsoft Word, Coaching, Strategic Planning
Education
Keiser University-Ft Lauderdale 2013 — 2015
Master's Degree, Education, 4.0
Central University of Las Villas Cuba 1998 — 2004
Bachelor’s Degree, Accounting and Finance
Dish Network January 2012 - Present
The Timken Company February 2008 - January 2012
Advance America January 2006 - November 2007
General Motors Corporation March 1998 - March 2002
Skills
Manufacturing, Lean Manufacturing, Continuous Improvement, Engineering, Supply Chain Management, Ergonomics, Process Engineering, Process Improvement, Process Development, Business Process..., Process Optimization, Design for Manufacturing, Quality, Product Marketing, Public Speaking, Management, Business Process, Industrial Engineering, Operations Management, Vendor Management, Project Planning, Supply Chain
Education
Indiana University - Kelley School of Business 2003 — 2005
MBA
Purdue University 2000 — 2003
MSQ, Quality Engineering
GMI Engineering & Management Institute 1995 — 1999
BSM, Manaufacturing Management
Sonic Industries February 2014 - Present
Arandas Franchises January 2012 - February 2014
Yum Brands August 2009 - December 2011
The Krystal company 2007 - 2009
DGB Solutions 2003 - 2008
Advance America 2006 - 2007
Skills
Strategic Planning, Operations Management, Management, Leadership, Franchising, Process Improvement, Management Consulting, Business Development, Income Statement, Inventory Management, Strategy, Business Planning, Performance Management, Budgets, Forecasting, P, Franchise Consulting, Supply Chain Management, Negotiation, Vendor Management, Coaching
Education
Aveta/Six Sigma Certification School 2007 — 2008
Six Sigma
Jacksonville University 2005 — 2006
MBA
Advance America April 2001 - Present
Dennys 1999 - 2001
Skills
Accounts Payable, Financial Reporting, Financial Services, Outlook, Accounting, Microsoft Excel, Credit, Training, Auditing, Financial Analysis, Forecasting, Microsoft Word
Education
Kings College 1998 — 1999
Business Certificate, Administrative Assistanting
CFO Services April 2013 - Present
Express Financial Services, LLC April 2009 - April 2013
Allied Cash Holdings/Consulting January 2008 - March 2009
TitleMax September 2004 - January 2008
Advance America October 2000 - September 2004
Cooper Bussmann January 1998 - October 2000
Pioneer, Inc. 1991 - 1997
Mobil Oil September 1980 - September 1987
Skills
Financial Reporting, Financial Analysis, Cash Management, Management, Investments, Cash Flow, Loans, Auditing, Managerial Finance, Financial Accounting, Corporate Finance, Sarbanes-Oxley Act, GAAP, Risk Management, Financial Modeling, Internal Audit, Strategy, Budgets, General Ledger, Banking, Due Diligence, Strategic Planning, Account Reconciliation, Payroll, Cost Accounting, Executive Management, Financial Services, Leadership, Valuation, Process Improvement, Income Statement, Accounts Receivable, Restructuring, Treasury Management, Business Valuation, Financial Risk, Analysis, Portfolio Management, Business Planning, Private Equity, P&L
Education
Michigan State University - The Eli Broad College of Business 1974 — 1976
MBA, Finance
Michigan State University 1970 — 1974
B.S., Finance
Minnesota Limited LLC January 2012 - Present
Harvest Bible Chapel Indy West 2010 - 2013
Miller Pipeline Corporation February 2008 - December 2011
PEI Pipeline Services, LLC December 2002 - December 2007
Advance America February 2002 - October 2002
Baker Machinery, Inc. September 1996 - February 2002
Advance America 2002 - 2002
Project Management Engineering, Inc. October 1995 - January 1998
Kauffman Products January 1988 - October 1995
Skills
Business Development, New Business Development, Pipelines, Leadership, Management, Natural Gas, Contract Negotiation, Contract Management, Energy, Construction, Gas, Petroleum, Strategic Partnerships, Account Management, Sales Management, Strategic Planning, Negotiation, Sales, Manufacturing, CRM, Project Management, Product Development, Sales Operations, Procurement, Process Improvement, Metal Fabrication, Project Planning, Budgets, Process Scheduler
Education
Indiana University-Purdue University at Indianapolis 1984 — 1986
BS, Public Affairs
Indiana University Bloomington 1982 — 1984
BS, Public Policy & Administration
Haworth High School, Kokomo 1978 — 1982
Premier Exhibitions January 2012 - Present
Wyant & Associates, LLC January 2003 - Present
PGT Industries August 2010 - June 2011
Advance America June 2008 - March 2010
Jefferson Wells August 2005 - June 2008
Kent Evan Group January 2000 - January 2002
Hallmark Construction and Development, Inc January 1998 - January 2000
Bradshaw Gordon & Clinkscales, LLC January 1995 - January 1997
Deloitte January 1990 - January 1994
Skills
SEC filings, Financial Reporting, Financial Statements, Sarbanes-Oxley Act, Accounting, General Ledger, Cash Flow, Cost Accounting, QuickBooks, Budgets, Consolidation, PeopleSoft, SAP, Hyperion Enterprise, Accounting System, Peachtree, Finance, Microsoft Office, Inventory Management, Real Estate, Software Documentation, Insurance, Consulting, Customer Service
Education
Michigan State University 1986 — 1990
BA, Accounting
ICF International November 2008 - Present
NIH 2008 - Present
Borland 2006 - 2007
Delta Technology 2005 - 2006
Advance America 2004 - 2005
ADP 2000 - 2003
Skills
Java Enterprise Edition, Spring, SOA, Hibernate, Tomcat, Agile Methodologies, Web Services, Struts, Java, JSP, Software Development, Enterprise Architecture
Education
Jawaharlal Nehru Technological University 1996 — 2000
Bachelor of Technology (B.Tech.), Computer Science and Engineering
Advance America September 2013 - Present
CloudsWell (Formerly Terenine) October 2011 - August 2013
Primedia June 2011 - October 2011
EnvisionWare, Inc. August 2008 - May 2011
NSDI teleperformance 1999 - 2001
Central University of Venezuela (UCV) 1993 - 1998
Skills
Test Cases, Agile Methodologies, Testing, SDLC, Quality Assurance, Test Automation, Web Services, Manual Testing, Regression Testing, SQL, User Acceptance Testing, Performance Testing, HP Service Test, Atlassian JIRA, Software Development, Process Improvement, Microsoft Office, MySQL, Integration, Automation, Programming, XML, Quality Center, black box testing, White Box Testing, Scrum, Spanish-speaking, Relational Databases, Web Applications, Databases
Education
Lanier Technical College 2008 — 2009
Web Designer
Universidad Central de Venezuela
Bachelor degree, Computer Science
Universidad Central de Venezuela
Specialty in Management Information Systems
Advance America June 2014 - Present
Check Into Cash April 2013 - June 2014
Axcess Financial October 2008 - March 2013
Global Spectrum June 2006 - October 2008
Paramount's Kings Island 2003 - 2006
United States AIr Force 1999 - 2003
Skills
Physical Security, Security, Security Management, Loss Prevention, Corporate Security, Asset Protection, Security Operations, Leadership, Management, Risk Management, Training, Strategic Planning, Team Building, Budgets, Fraud, CCTV, Customer Satisfaction, Human Resources, Policy, Investigation, Private Investigations, Project Management, Enforcement, Risk Assessment, Operations Management, Access Control, Surveillance, Law Enforcement
Education
IAAM PAFMS
Miami University
JPMorgan Chase January 2010 - Present
Advance America November 2008 - January 2010
Bear Stearns Residential Mortgage Company February 2007 - November 2008
Argent Mortgage Company, LLC December 2005 - February 2007
Option One Mortgage Corporation October 2004 - December 2005
Skills
Loans, Credit, Mortgage Lending, Finance, Underwriting, FHA, Business Development, Business Planning, Accounting, Customer Service, Internal Audit, Healthcare, Banking
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
MBA, Accounting
University of Missouri-Columbia, College of Business 2000 — 2004
BSBA, Finance, Economics, Real Estate
Advance America August 2011 - Present
Advance America February 2008 - August 2011
H&R Block January 2008 - February 2008
Advance America October 2007 - November 2007
Skills
Windows 7, Troubleshooting, Software Installation, Computer Hardware, Printers
Education
ITT-Technical Institute, Greenville Campus 2007 — 2009
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Lansing Community College 2005 — 2007
A+, Network+ Certifications, Computer Systems Support
Advance America December 2014 - Present
Oppenheimer Wolff & Donnelly LLP February 1993 - October 2014
Skills
Human Resources, Recruiting, Employee Relations, Employee Benefits, Employment Law, Outlook, New Hire Orientations, Mergers & Acquisitions, Training, Leadership, Employee Engagement, HRIS, Deferred Compensation, Management, Change Management, Legal Compliance, Talent Acquisition, Payroll, Performance Management
Education
St. Catherine University
Bachelor's Degree, Major: Social Work, Minor: Music with Voice and Keyboard Performance Emphases
Inver Hills Community College
Associate of Arts, Paralegal Studies
Advance America June 2010 - Present
Skills
Income Statement, Profit, Banking, Risk Management, Insurance, Cash Management, Credit
Education
Michigan State University
Bachelor of Science (B.S.), Muli Disciplinary Studies
Advance America October 2010 - Present
Holiday Inn Express / Home Town Inn Indian River, Michigan October 2007 - October 2008
Holiday Inn Express Indian River, Michigan May 2001 - October 2007
Education
Kirtland Community College 2013 — 2015
Amazon August 2014 - Present
Amazon September 2012 - August 2014
Variety Wholesalers October 2009 - September 2011
Time Warner Cable July 2008 - December 2008
Advance America April 2007 - June 2008
Family Dollar November 2005 - January 2007
stein roe& farnham August 1993 - July 1996
Skills
Recruiting, Budgets, Management, Multi-unit, Retail, Loss Prevention, Store Management, Inventory Management, Customer Service, Sales, Profit, Merchandising, Hiring
Education
Midlands Technical College 2009 — 2009
certificate, accounting/payroll
Echoles International 1989 — 1989
Diploma, Hotel Management
St pius X 1979 — 1983
diploma, college prep
Birmingham City Jail March 2013 - Present
BrightStar Healthcare, Birmingham, AL October 2011 - March 2013
Domino's Pizza October 2006 - September 2011
Advance America January 2004 - March 2006
The Leeds News November 2002 - January 2004
Sumter County Record-Journal June 1998 - September 2000
The Democrat Reporter May 1996 - June 1998
Skills
PowerPoint, News Writing, Creative Writing, Public Relations, Customer Service, Copy Editing, Advertising, Budget Monitoring, Commissioning, Microsoft Excel, Editorial, Microsoft Word, Windows, Proofreading, HIPAA, Nursing Management, Emergency Nursing, Nursing, Selling
Education
Thomas Edison State College 2013 — 2014
Registered Nursing/Registered Nurse
Jefferson State Community College 2008 — 2011
Associate of Applied Science in Nursing, Registered Nursing/Registered Nurse
Shelton State Community College 1999 — 1999
Emergency Medical Technician Basic
University of West Alabama 1997 — 1998
Business Administration and Management, General
Advance America December 2013 - Present
Goodwill Industries of Southeastern Michigan June 2011 - October 2012
LifeSpan...A Community Service, Inc. October 2002 - October 2008
Skills
Managerial Finance, Accounting, Cash Flow, GAAP, Internal Controls, Financial Accounting, General Ledger, Financial Audits, Cost Accounting, Revenue Recognition, Auditing, Leadership, Program Management, Program Development, Team Building, Budgets, Customer Service, Healthcare, 10 Key, Microsoft Office, Microsoft Excel, Strategic Planning
Education
Jackson Community College 2005 — 2010
Business Administration and Management, General
Jackson Dawson October 2013 - Present
Real Detroit Weekly December 2010 - October 2013
Metro Times September 2007 - November 2010
Save On Everything May 2007 - August 2007
Advance America 2005 - 2007
Skills
Photography, Desktop Publishing, Flash, Web Design, Layout, Graphic Design, Advertising, Editing, Editorial, InDesign, Adobe Creative Suite, Illustrator, Typography, Photoshop, Logo Design, Art Direction, Corporate Identity, Dreamweaver, Pre-press, Posters, Multimedia, Art, Brochures, After Effects, Email Marketing, User Interface Design, Social Media, Graphics, Creative Direction, Digital Photography, Image Manipulation, Concept Development, QuarkXPress, Publications, Magazines
Education
Macomb Community College 2000 — 2005
MACA, Digital Layout & Design, Web Media
EDMC October 2011 - June 2015
NAU August 2010 - May 2012
ARS National Services April 2010 - July 2011
Allied Cash Advance March 2009 - October 2009
Advance America October 2008 - March 2009
Tiger Financial LLC December 2004 - November 2007
Skills
Customer Service, Microsoft Excel, Microsoft Office, Loans, PowerPoint, Marketing, Microsoft Word, Sales, Social Networking, Team Building, Training, Event Planning, Team Leadership, Leadership, Staff Development
Education
Argosy University-Phoenix Online Division 2013 — 2015
Master of Business Administration (MBA)
Northern Arizona University, College of Business Administration 2010 — 2012
Business, Administration and Management
Mesa Community College 2009 — 2010
Associates
COR Clearing LLC July 2013 - Present
Aphrodite's Drawers November 2010 - November 2014
Western Union Business Solutions November 2012 - November 2012
Advance America January 2011 - November 2012
Harrah's Casino Council Bluffs October 2005 - August 2010
Skills
Loss Prevention, Customer Service, Inventory Management, Customer Satisfaction, Store Management
Education
Metropolitan Community College 2004 — 2006
Associates, Criminal Justice
School Diploma Highland High School
Express Metals, LLC March 2011 - Present
Advance America July 2007 - August 2009
Advance America February 1998 - July 2007
Moovies, Inc. March 1995 - February 1998
Skills
Forecasting, Customer Satisfaction, Income Statement, Team Building, Customer Service, Start-ups, Retail, Executive Management, Management, Operations Management, Strategic Planning, Loss Prevention, Leadership, Profit, P&L Management, Performance Management, Multi-unit, Hiring, Recruiting, Finance, Business Development
Education
Louisiana Tech University 1973 — 1975
Business
Tyler Junior College 1971 — 1973
AA, Business
Advance America February 2012 - Present
DADC September 2010 - September 2011
Clay Community Schools March 2009 - October 2010
Putnamville Correctional Facility June 1999 - April 2002
Education
Indiana Business College 2008 — 2009
AAS, Human Resources
Saint Mary-of-the-Woods College 2004 — 2007
Human Resources
Advance America February 2010 - Present
Skills
Direct Sales, New Business Development, Sales Management, Sales Presentations, Mobile Devices, Cold Calling, Product Management, Strategic Planning, Team Building, Management, Solution Selling, Customer Retention, Sales Process, Marketing Communications, Salesforce.com, SEM, Sales, Technical Writing, Software Documentation, Account Management, Web Site Production, HTML, Recruiting, Storyboarding, Illustration, Inking, Art, Comic Book Illustration, Layout
Education
Lincoln University (MO) 1993 — 2000
Bachelor of Applied Science (B.A.Sc.), Mechanical Engineering Related Technologies/Technicians
Tastefully Simple April 2011 - Present
Advance America January 2009 - Present
Gymboree November 2008 - October 2009
Dave & Buster's Inc. March 2003 - November 2008
Skills
Customer Satisfaction, Microsoft Excel, Loans, Credit, Microsoft Word, Customer Service, Banking, Sales, Profit
Education
Macomb Community College 1999 — 2007
Associate's Degree, Elementary Education and Teaching
Saginaw Valley State University 2002 — 2003
MSW Packaging September 2014 - Present
MSW Packaging September 2014 - Present
Gardens Alive October 2013 - June 2014
Blockbuster January 2006 - February 2012
Blockbuster Video January 1996 - January 2012
Advance America July 2006 - May 2008
Advance America July 2006 - May 2008
Regence Blue Shield January 2005 - January 2006
Skills
Customer Service, Sales, Inventory Management, Account Management, Store Management, Retail, Insurance, Merchandising, Advertising, Management, Call Centers, Time Management, Customer Retention, Customer Satisfaction, Team Leadership, Customer Experience, Retail Sales, Inventory Control
Education
Ross High School 1988 — 1990
Diploma
Miami University
Business and Marketing
Advance America September 2014 - Present
Edgewood Manor - CBRF Home August 2009 - December 2013
Menominee Care Center 2000 - 2008
Skills
ICD-10, Microsoft Office, Microsoft Excel, Microsoft Word, Access, Data Analysis, Data Entry, Healthcare, Medical Terminology, PowerPoint, Process Improvement
Education
Northeast Wisconsin Technical College 2011 — 2013
Associate's degree, Health Information Techology
Lansing Community College 1996 — 1998
Associate's degree, Business/Commerce, General
HSA Bank, a division of Webster Bank, N.A. May 2015 - Present
Orion Energy Systems, Inc. May 2013 - May 2015
Orion Energy Systems, Inc. February 2009 - May 2013
Advance America March 2008 - February 2009
Skills
Business Development, Sales, Customer Service, CRM, New Business Development, Customer Satisfaction, Sales Process, Training, Energy Efficiency, Renewable Energy, Energy Management, Energy, Direct Sales, Project Management, Sales Management, Employee Training, Problem Solving, Communication, Relationship Management, Customer Support, Long-term Customer..., Customer Experience, Account Management, Time Management
Education
Lakeland College 2007 — 2010
Bachelor of Arts in Marketing, Marketing
Lakeshore Technical College 2002 — 2007
Associate Degree in Applied Science of Marketing
T-Mobile August 2012 - Present
Advance America May 2011 - August 2012
Taco Bell August 2010 - May 2011
Pizza Hut August 2006 - January 2010
Pizza Hut December 2005 - August 2006
Skills
Music, Singing, Customer Service, Songwriting, Inventory Management, Retail, Customer Satisfaction, Management, Social Networking, Blogging, Media & Entertainment, Creative Writing
Education
Jacksonville State University 2006 — 2010
Minor High School
Diploma
BB&T January 2012 - Present
Advance America July 2011 - November 2011
Kiddie Academy July 2007 - July 2011
Ford Motor Credit Company May 2000 - July 2007
Skills
Certified Six Sigma, Certified Peer Review..., Certified Mortgage..., HUD Certified Mortgage..., Training, Management, Leadership, Financial Analysis, Budgets, Six Sigma, Finance, Human Resources, Employee Relations, Marketing, Analysis, Sales, Payroll, Forecasting, Business Planning, Negotiation
Education
Johnson and Wales University 1991 — 1993
Associate of Science in Business Management, Business Administration and Management, General
Mercyhurst College June 2007 - Present
Telatron Marketing Group January 2004 - January 2005
Advance America January 2003 - January 2004
Cingular Wireless June 2000 - January 2003
Education
Mercyhurst University 2007 — 2011
Bachelors, Management
Mercyhurst Northeast
A.A, Business Administration2009
Keepers, Inc. September 2011 - Present
Waynesville R-VI School District Americorps VISTA Pogram August 2009 - October 2010
IKON Office Solutions November 2007 - February 2009
Advance America May 2007 - July 2007
Tripp's Restraunt August 2006 - June 2007
Kohls August 2006 - May 2007
Phillips Van Heusen May 2005 - July 2006
Rite Aid September 2004 - January 2005
Busch Gardens Williamsburg March 2004 - September 2004
Skills
PowerPoint, Microsoft Office, Copying, Excel, Word, Web Design, Document Scanning, Answering Phones, Filing, Data Entry, Spreadsheet Design, Microsoft Word, Office Administration, Telephone Skills, Spreadsheets, Administrative..., Customer Service, Microsoft Excel, Process Scheduler, Sales, Editing, Receptionist Duties
Education
Liberty University 2011 — 2012
Bachelors of Science, Psychology with Life Coaching Specialization
Liberty University 2010 — 2012
Assoicates of Arts, Psychology
AAA Auto Club Group July 2013 - Present
AAA Auto Club South June 2004 - July 2013
Advance America September 2003 - June 2004
CarMax November 2001 - September 2003
Skills
Customer Service, Business Innovation, Team Building, Business Strategy, Sales, Leadership Development, problem solving..., goal-oriented, self-motivated attitude, strong analytical, communicate objectives, Formulate marketing..., Inspire and able to..., training, Time Management, Operations Management, Recruiting, Self-starter, Business Planning, Coaching Staff, Tourism, Training, Coaching, Marketing, Employee Benefits, Customer Retention, Customer Satisfaction, Account Management, Goal Oriented, Sales Process, Leadership, Management, Marketing Strategy, Sales Management, Strategic Planning, Event Management
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
MBA, Business
Lakeland Community College & Mooreland April 2014 - Present
Techmark November 2013 - March 2014
First American / Advance America December 2011 - November 2013
Advance America September 2006 - March 2009
Family Dollar September 2005 - August 2006
ACE Recovery Blackmoor August 2004 - December 2004
Neece & Malec CPA's March 2003 - May 2004
Self Employed Cleaning Business June 1994 - November 1999
Skills
Accounts Receivable, Customer Service, Time Management, Training, Outlook, Problem Solving, Accounts Payable, Microsoft Office, Hiring, Inventory Management, Process Scheduler, Operations Management, Marketing Strategy, Customer Retention, Scheduling, Customer Satisfaction, Office Administration, Customer Loyalty, Skip Tracing, Data Entry, 10 Key, Money Handling, Employee Hiring, Phone Etiquette, Cold Calling, Budgeting, Forecasting, Office Equipment, PowerPoint, Word, Excel, Teamwork, American Sign Language, Microsoft Excel, Microsoft Word, Sales, Team Building
Education
Lakeland Community College 2010 — 2015
Associates of Applied Business degree, General Business
Cleveland Institute of Dental and Medical Assistances 2002 — 2003
Medical Secretary Degree, Medical Office Procedures
Sauk County Sheriff's Department October 2012 - Present
Family Video September 2011 - December 2012
JBM Patrol & Protection Corp. April 2007 - September 2011
Advance America July 2006 - March 2007
Skills
Physical Security, Crime Prevention, Enforcement, Criminal Justice, Firearms, Surveillance, Police, Security Operations, Public Safety, Security Management, Emergency Management, Patrol, Corporate Security, Internal Investigations, Private Investigations, Interrogation, Security, Investigation, AED, First Aid, Self Defense, Taser, Customer Service, Law Enforcement
Education
Madison Area Technical College 2006 — 2011
Associates Degree, Criminal Justice
Macys 2009 - 2011
Advance America July 2009 - October 2010
Education
Indiana Institute of Technology 2011 — 2014
none, Health Administration
Coloma High School 1999 — 2002
Diploma, General Studies
Cornerstone Credit Union 2010 - 2011
Fifth Third Bank May 2008 - May 2009
American General Financial Services December 2003 - November 2005
Advance America June 2003 - November 2005
Skills
Bookkeeping, Accounting, Banking, Mortgage Lending, Commercial Lending, Consumer Lending, Small Business Lending, Management, Auditing, Sales Management, Sales, Microsoft Office, Financial Analysis, Financial Reporting, Strategic Financial..., Finance
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
Masters of Accounting and Finance, Accoutning and Finance, 3.0
Northern Illinois University 1996 — 1999
Bachelor of Arts, History, 3.0
Kishwaukee College 1994 — 1996
Associates of Science, Education
DeKalb High School 1990 — 1994
High School Diploma, General Education
Thomson Reuters TAX & ACCOUNTING España August 2015 - Present
Squeaky Clean Janitoral November 2008 - Present
Comcast June 2012 - August 2015
Verizon Wireless November 2011 - June 2012
Advance America November 2009 - November 2011
Metro Foodland June 2004 - November 2009
Skills
Call Centers, Customer Service, Wireless, Customer Retention, Customer Experience, Customer Satisfaction, Telecommunications, Troubleshooting, Cellular Communications, Technical Support, Sales, Direct Sales
Education
Michigan State University 2003 — 2007
bachelor of science, management
Advance America April 2014 - Present
CiCi's Pizza October 2007 - March 2014
McDonald's Corporation March 2007 - September 2007
Flips Pizza August 1996 - February 2007
Skills
Customer Service, Multi-unit, Food Service, Income Statement, Marketing, Training, Leadership, Restaurant Management, Profit, Management, Sales, Recruiting, Franchising, Customer Satisfaction, Inventory Management, Hospitality, Hiring, Retail, P&L, Catering, Multi-Unit
Education
Indiana University of Pennsylvania 1986 — 1990
Finance
Vanderbilt University 1983 — 1985
Advance America March 2013 - Present
Advance America July 2010 - February 2013
Advance America September 2008 - October 2009
Advance America May 2003 - September 2008
Skills
Customer Service, Recruiting, P&L Management, Team Building, Operating Budgets, Loans, Income Statement, Employee Training, Team Management, Operations Management, Employee Engagement, Cash Handling Experience, New Hire Orientations, Profit Maximization, Internal Investigations, Performance Management, Financial Services, Cross-functional Team..., Skip Tracing, Organizational..., Store Management, Loss Prevention, Hiring, Close Attention to..., Payments, Multi-unit, Profit, Deposits, Clerical Work, Cash Management, Management, Forecasting, Credit, P&L Analysis, P&L, Executive Management
Education
Indiana University Bloomington 1996 — 2001
Bachelor's degree, Public Affairs Management
R. Nelson Snider High School 1992 — 1996
Holiday Inn Hotel & Suites 2013 - Present
Advance America December 2011 - Present
Marriott 2005 - 2011
Education
Lafayette College
Advance America April 2013 - Present
Banco Azteca April 2013 - June 2013
Azteca Comunicaciónes Colombia July 2012 - March 2013
Grupo Salinas Investments February 2011 - July 2012
Servicios Electronicos Globales, S.A. de C.V. August 2010 - February 2011
Skills
SQL, Ingeniería de requisitos, Unix, Integración, Análisis de negocio, Java, Oracle, SDLC, Metodologías ágiles, Gestión de proyectos de...
Education
Instituto Politécnico Nacional 2006 — 2009
Ingeniero en Sistemas Computacionales, Sistemas
Advance America May 2012 - Present
Skills
Customer Service, Customer Retention, Data Entry, Banking, Customer Experience, Time Management
Education
Strayer University (VA) 2010 — 2014
International Business/Trade/Commerce
Kent State University 2000 — 2003
McWhorter Household December 1998 - Present
Advance America 2002 - 2004
CIBC World Markets Corp. 2000 - 2001
Train, Smith Counsel LLC 1999 - 2000
GMR Marketing for Miller Brewing Company 1997 - 1999
Skills
Microsoft Office, Social Media, Editing, Research, Administrative..., Management, Teamwork, Event Planning, Public Policy, Government, Fundraising, Public Relations, Nonprofits
Education
Loyola University of Chicago 1994 — 1996
Liberal Arts and Sciences, General Studies and Humanities
Advance America January 2001 - Present
QS/1 Data Systems August 1992 - December 2000
Education
Methodist College 1988 — 1992
Bachelor of Science (B.S.), Mathematics
Majestic Star Casino August 2007 - Present
Majestic Star Casino 2007 - 2013
Advance America July 2004 - August 2007
Skills
ms word, ms excel...
Education
Kaplan College-Sacramento 2007 — 2009
diploma, medical coding and billing
Roosevelt high School 1979 — 1983
diploma, english/math
CEFCO Convenience Stores December 2012 - Present
CEFCO Convenience Stores February 2009 - December 2012
Pioneer Healthcare Group February 2008 - February 2009
Check Into Cash May 2006 - February 2008
Anderson Merchandisers May 2003 - February 2006
Payless ShoeSource March 2000 - February 2003
Advance America February 1998 - February 2000
Shell August 1989 - February 1999
Skills
Multi-Unit Management, Store Management, Profit, Retail, Multi-unit, Merchandising, Loss Prevention, Inventory Management, Leadership, Training, P&L Management, Inventory Control, Team Building, Management, Customer Service, Hiring, Income Statement, District Management, Forecasting, Time Management, Visual Merchandising, Big Box, Sales, Retail Sales, Driving Results, Customer Satisfaction, Operations Management, Pricing, POS, Purchasing, People Development, New Store Openings, Retail Category..., Performance Management, Sales Operations, Planograms, Food Service, Sales Management, Recruiting, Coaching, Grocery, Multi-unit Retail..., Store Operations, Shrinkage, New Store Development, Team Leadership, Process Scheduler, Market Planning, Private Label, Employee Training
Education
University of Phoenix 2007 — 2009
Business Administration and Management, General
Jarvis Christian College 1982 — 1984
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Government October 2011 - November 2014
Government June 2008 - October 2011
Government December 2006 - June 2008
Media General March 2004 - December 2006
Advance America July 2003 - March 2004
Val-Pak of Cincinnati September 1999 - March 2003
Skills
Training, Project Management, Team Building, Management, Microsoft Office, Coaching, Marketing, Organizational..., Payroll, Leadership Development, Performance Management, Social Networking
Education
South Florida State College 2012 — 2014
Bachelor of Arts (B.A.), Supervision and Management
Jefferson Community College 1996 — 1997
Associate of Science (A.S.), Business Administration and Management, General
Fairfield High School 1984 — 1988
College/University Preparatory and Advanced High School/Secondary Diploma Program
Advance America October 2005 - Present
Skills
Customer Service, Management, Risk Management
Education
Troy State University 2002 — 2003
Master's degree, Business Management, HR
Johnson and Wales University 1991 — 1994
Bachelor's degree, Business Administration and Management, General
Infomax Office Systems, Inc. June 2013 - Present
Advance America November 2011 - June 2013
Mahaska Bottling Company August 2000 - October 2011
Skills
Direct Sales, Solution Selling, Sales Operations, Sales, Salesforce.com, Managed Print Services, Marketing, Customer Satisfaction, Sales Management, Document Imaging, Lead Generation, Business Development, Product Marketing, Document Management, Major Accounts, Business Planning, Qualifying Prospects, Customer Service, Marketing Strategy, Managed Services, Building Relationships, New Business Development, B2B, Microsoft Excel, Negotiation, Account Management, Cold Calling, Leadership, Sales Presentations
Education
Indian Hills Community College 1990 — 1992
Ottumwa Community School 1977 — 1990
Advance America August 2012 - Present
The Home Depot October 2006 - August 2012
Education
Ivy Tech Community College 2004 — 2005
"N/A, Criminal Justice and Corrections
IUPUI 2002 — 2003
"N/A", Engineering
Advance America September 2013 - Present
Follett Software February 2013 - September 2013
Follett Software April 2008 - February 2013
Aon Hewitt September 2005 - April 2008
Aon Hewitt February 2005 - September 2005
Aon Hewitt June 2004 - February 2005
Aon Hewitt June 2001 - June 2004
Skills
Business Analysis, ETL, Contract Management, RFP, Change Management, Customer Satisfaction, Project Management, Agile & Waterfall..., Vendor Relationships, Project Estimation, Cross-functional Team..., Compliance, Data Warehousing, Data Visualization, Process Improvement, PMO, Resource Management, Requirements Gathering, SDLC, Software Project..., Testing, SaaS, Systems Analysis, Project Portfolio..., Business Intelligence, Project Delivery, Requirements Analysis, Integration, Business Requirements, CRM, Benefits Administration, K-12 Education Data and..., Statutory Reporting, Operational Risk..., Business Process...
Education
Illinois State University 1999 — 2001
Bachelor of Science (B.S.), Organizational Leadership
Illinois Valley Community College
Associate of Arts (AA), Business Administration and Management, General
Advance America August 2004 - Present
Pizzeria Due September 2000 - April 2004
Skills
Training, Communication Skills, Project Management, Marketing, Hiring, Sales, Organizational..., Outlook, Microsoft Word, Interviews, Microsoft Excel, Typing, 10 Key, Staff Development, Event Planning
Education
Loyola University Chicago 1999 — 2003
Bachelor of Science (BS), Dietetics/Dietitian
Advance America October 2014 - Present
Advance America October 2005 - October 2014
Skills
Management, Microsoft Excel
Education
Limestone College 2013 — 2014
Bachelor's degree, Business Administration