Advanced Call Center Technologies
Address: 2031 S Spring Valley Rd, Junction City, KS 66441 Hours: Open 24 hours SundayOpen 24 hoursMonday(Martin Luther King Jr. Day)Open 24 hoursHours might differTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSaturdayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (785) 210-0435: : : : Website: Place name: : Category: : Website: http://acttoday.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question Q: This place of employment is upsurd .They dont care about their workers .The main objective is just to have another number working .This place fires so many people . This is why they are always hiring .I say work here while trying to find another job.A: I work here I advise to find another job while working here. They are too hard on the workers and they write you up for the stupidest things. Customers do not enjoy when they want to make a payment and you ask them 5 questions that they hate.(1 more answer)See all questions (4) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Advanced Call Center Technologies Junction City Posting publicly on the Web Write a review Reviews"Great place to work good money ." "Amazing job and atmosphere." "Did not have compassion for the employees" View all Google reviews
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Advanced Call Center Technologies Employees
Convergys March 2015 - Present
Convergys March 2015 - 2015
Advanced Call Center Technologies December 2013 - July 2014
AT&T August 2011 - March 2012
AT&T July 2008 - August 2011
at&t April 2007 - July 2008
at&t December 1999 - April 2007
Skills
MPLS, Managed Services, VoIP, IP, Long Distance, Telecommunications, Vendor Management, DWDM, Wireline, Broadband, Escalation, Customer Satisfaction, Telecommunications..., Service Delivery, Process Improvement, Call Center Manager, Microsoft Office, Visio, Microsoft Excel, CRM, RFP Generation, Interpersonal Skill, Job Coaching, Sales Presentations, Problem Solving, Interviewing Skills, Account Management, Outside Sales, Cross-functional Team..., Strategic Planning, Training Delivery, Avaya IP Telephony, Direct Sales, LAN-WAN, Contract Negotiation, ATM networks, Broadband Access, Data Center, T1, Call Centers, Wireless, Performance Improvement, Networking, Cloud Computing, Training, Leadership, Customer Retention, Software Documentation, Recruiting, Program Management
Education
University of Canterbury 2012 — 2012
Bachelor of Business Administration, Business Administration and Management, General
Pasadena City College
Associate of Arts (A.A.), Pre-Law
Advanced Call Center Technologies December 2005 - Present
Various 2001 - 2005
Skills
SDLC, IT Management, C#, Metasploit, Oracle, Git, SQL, Security, PCI DSS, Reverse Engineering, Cryptography, Call Center, PHP, Web Application Security, Architecture, Outsourcing, Management, Troubleshooting, Programmers, Vendor Management, Call Center Development, Workforce Management, Databases, Call Centers, .NET, PL/SQL, WPF, Software Documentation, Software Development, Disaster Recovery, Leadership, Visual Studio, Database Design, Avaya, Integration, IVR
Education
Florida Metropolitan University 2001 — 2003
Health Net October 2014 - December 2014
MAXIMUS June 2014 - October 2014
Advanced Call Center Technologies, LLC October 2013 - May 2014
Advanced Call Center Technologies May 2013 - October 2013
Landmark Distributors May 2013 - June 2013
EML Transport LLC July 2007 - February 2009
AAFES May 2008 - September 2008
Skills
Office Administration, Loss Prevention, Customer Service, Outlook, Computer/Technical..., Asset Protection, Inventory Control, Digital Photography, Portrait Photography, Travel Photography, Sales, Access, Microsoft Excel, PowerPoint, Microsoft Word, Electronics (Cellphone..., Warehouse Control, Videographer, Solar Power, Webconferencing, Video Installation
Education
AMRA Cellphone Repair Inc. 2005 — 2006
Vocational, Cellphone Repair, 3
Jose Rizal University 2005 — 2006
Undergraduate, Communication and Media Studies
New Era University 2000 — 2003
Undergraduate, Evangelical Ministry
New Era University, Quezon City 2000 — 2003
Undergraduate, College of Evangelical Ministry
American River College 2000 — 2002
Associate's degree, General Education
Advanced Call Center Technologies January 2013 - Present
Cash & Go October 2004 - November 2009
Skills
Medical Assisting, Home Health Agencies, Caregivers
Education
Kaplan College-Stockton 2008 — 2009
Bachelor of Science (BS), Medical/Clinical Assistant
Advanced Call Center Technologies March 2008 - January 2009
State Farm August 2007 - October 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Sales
Education
Arizona Western College 2013 — 2017
Current Student, General Studies
San Luis High School 2004 — 2008
Diploma, General Studies
Primerica Finance Services June 2015 - Present
WordCats and MathCats September 2012 - May 2015
Advanced Call Center Technologies May 2013 - August 2013
Skills
Bilingual-English/Spanis..., Sales Operations, Strategic Communications, Determination, Leadership, Training, Analysis, Leadership Development
Education
University of Arizona 2011 — 2015
Arizona Western College 2007 — 2008
AECOM December 2013 - Present
Advanced Call Center Technologies February 2013 - December 2013
Robert half - office team June 2000 - June 2003
Skills
Healthcare, Microsoft Excel, Microsoft Office, Data Entry, Outlook, Customer Service, Access, Microsoft Word, Process Improvement, Administrative..., PowerPoint, Software Documentation, Time Management, Training, Management, Telephone Skills, Customer Satisfaction, Administration
Education
Santa Clara University 1982 — 1985
English Language and Literature, General
Linder psychiatric group February 2014 - Present
Addus HealthCare, Inc. October 2010 - Present
Advanced Call Center Technologies September 2012 - February 2013
Sam's Club April 2010 - October 2010
Skills
Healthcare, Retail Sales, Call Center..., Vital Signs, Home Care, Medical Records, Physical Therapy, Management, Medical Terminology, Data Entry, Cpr Certified, Medical Billing, HIPAA, Nursing, Medicaid, Patient Safety, Phlebotomy, Patient Education
Education
Kaplan College-Sacramento 2013 — 2014
Medical Office Assistant/Specialist
Kaplan College-Sacramento 2013 — 2014
American River College 2002 — 2005
Associate of Arts (A.A.), Early Childhood Education and Teaching
LesConcierges July 2015 - Present
Davidsons Inc. April 2013 - 2015
Advanced Call Center Technologies December 2011 - April 2013
Qwest Communications January 2000 - June 2009
Skills
Call Centers, Customer Experience, Sales, Customer Service, Management, Account Management, Customer Satisfaction, Customer Retention, Telecommunications, Sales Management, Direct Sales, Team Building, Business Development, Outsourcing, Operations Management, Sales Operations, Vendor Management, Team Leadership, Team Management, B2B, Solution Selling, Workforce Management, Call Center Development, Process Improvement, BPO, Telemarketing, Contact Centers, Leadership, Strategic Planning, Salesforce.com, CRM, Call Center, call, Operational Excellence, Microsoft Office, Blue Pumpkin, chronicall, KPI Reports, Quality Assurance
Education
Dorsey Business Schools-Farmington Hills 1996 — 1998
Accounting and Business/Management
Finlandia University 1993 — 1995
Business Administration
Taos Juvenile Detention Center April 2013 - September 2013
Santa Claran Hotel & Casino September 2012 - November 2012
Advanced Call Center Technologies June 2010 - September 2012
Buffalo Thunder Resort and Casino January 2010 - May 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Photoshop, HTML, Public Speaking
Education
Northern New Mexico College 2013 — 2014
Bachelor's Degree, Biology, General
Advanced Call Center Technologies December 2005 - Present
Charter Communications July 2003 - December 2005
Advanced Call Center Technologies August 2001 - July 2003
Citigroup October 1995 - July 2001
Skills
Workforce Management, Operations Management, Credit Cards, Process Improvement, Call Center, Third Party Collections, BPO, Customer Satisfaction, Management, Sales, Outsourcing, Customer Experience, Vendor Management, Customer Retention, Customer Service, Leadership, Team Building, Team Leadership, Training, Performance Management, Coaching, Risk Management, Team Management, Executive Management, Credit, Financial Services, Collections, Employee Relations, Change Management, Account Management, Hiring, Recruiting, Call Center Development, Troubleshooting, Employee Training, Telemarketing, Contact Centers, Analysis, Outlook, Negotiation, Interviews, Microsoft Excel, Human Resources, Start-ups, Relationship Management, Sales Management, Call Centers, CRM, Strategic Planning, Business Process...
Education
East Tennessee State University 1998 — 2001
Business
Northeast State Community College 1995 — 1997
Associate Degree, Business Management
Daniel Boone High School 1992 — 1995
High School Diploma, College Bound field of study
FIDELITONE July 2012 - Present
Technipak LLC June 2008 - Present
CompRehab 1998 - Present
Advanced Call Center Technologies January 2005 - June 2008
Citi Bank August 2001 - October 2004
Skills
Dell Boomi AtomSphere, Boomi Integration..., Extensive Computer..., software, and networking, Outstanding customer..., Ability to communicate..., theories, and instructions, Excellent problem..., Project management and..., Work well in both team..., Enjoy working with all..., Easily adapt to..., Self motivated, Personable, Hardworking, Innovative, Strong Mechanical..., MIG welding, Arc Welding, Carpentry, Electrical..., Automotive Repair, Boating, Motorcycling, Boy Scouts, Eagle Scout, Boy Scouts - Order Of..., Project Management, Order Fulfillment, Networking, Integration, Hardware, Call Center, Customer Service, Management, Electrical..., Process Improvement, Driving Efficiency, Logistics, Leadership, IT Management, Troubleshooting, Help Desk Support, Active Directory, Windows Server, Technical Support, Training, Vendor Management
Education
East Tennessee State University 2003 — 2007
MS, Engineering Technology
East Tennessee State University 2000 — 2003
BS, Computer Science
United Recovery Systems LP January 2015 - Present
Advanced Call Center Technologies May 2009 - January 2015
Academy Collection Service November 2003 - April 2009
Credit One Bank March 1998 - November 2003
Sunrise Credit Services 1996 - 1998
Coleman Electical Supply Company 1995 - 1996
Skills
Call Center, Operations Management, Workforce Management, BPO, Process Improvement, Risk Management, Credit Cards, Customer Experience, Vendor Management, Credit, Training, Management, Business Analysis, Team Building, Coaching, Loss Mitigation, Mortgage Servicing, Loan Servicing, Executive Management, Call Center Development, Change Management, Call Centers, Outsourcing, Team Leadership, Customer Satisfaction, Customer Service, Accounts Receivable, Team Management, Financial Services, Strategy, Banking, Program Management, Customer Retention, Performance Management, Human Resources, Strategic Planning, Loans, CRM, Employee Benefits, Negotiation, Time Management, Contact Centers, Business Process..., Forecasting, Hiring, Leadership, Project Management, Mortgage Lending, Budgets
Education
University of Nevada-Las Vegas 1998 — 2000
Business Management
Nassau Community College 1995 — 1997
Associates, Business Management
East Tennessee State University June 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
Festiva Hospitality Group June 2012 - May 2013
East Tennessee State University August 2012 - January 2013
East Tennessee State University January 2011 - May 2012
East Tennessee State University August 2010 - January 2011
East Tennessee State University August 2007 - May 2010
I Sold It On E Bay March 2006 - August 2008
Skills
Software Development, Web Development, Web Services, PHP, HTML, JSON, XML, Bootstrap, JavaScript, CSS, MySQL, Microsoft SQL Server, Java, C#, VB.NET, SQL
Education
East Tennessee State University 2010 — 2014
Master's Degree, Computer Science
East Tennessee State University 2007 — 2010
Bachelor's Degree, Computer Science
Baptist Memorial Health Care August 2014 - Present
Cook Systems International October 2013 - December 2013
Tele-Optics, Inc. July 2011 - August 2013
Advanced Call Center Technologies August 2010 - April 2011
Pace University 2007 - 2009
Skills
Computer Hardware, Computer Security, Active Directory, Password Resets, Employment Verifications, SharePoint, SharePoint Designer, SAP, SAP Netweaver, Remote Desktop, VMware, Help Desk Support, Customer Service, Waiting, Windows 7, Windows Vista, Microsoft Office, Microsoft Exchange, Windows, Networking, Troubleshooting, System Administration, OS X, Windows XP, Information Technology
Education
Pace University 2007 — 2010
Bachelor's degree, Information Systems
Johnson and Wales University 2005 — 2007
Ericsson November 2012 - Present
Ericsson August 2010 - February 2013
Advanced Call Center Technologies April 2010 - July 2010
TownePlace Suites by Marriott 2008 - 2009
TownePlace Suites by Marriott 2008 - 2009
Skills
Team Leadership, Microsoft Office, Technology, Creative Writing, Technical Writing, Public Speaking, Mathematics, Boxing, DWDM, SDH, CDMA, RF, Cisco Routers, ATM networks, Microsoft Office 2013, LTE, Troubleshooting, Alcatel Lucent..., Telecommunications, Networking, IP, VoIP, Wireless, Switches
Education
Johnson County Community College 2012 — 2013
Associate's degree, General Studies
South Mountain Community College 2009 — 2010
Associate's degree, Communication, General
Johnson County Community College 2006 — 2008
Associate's degree, General Studies
Advanced Call Center Technologies September 2011 - Present
Sintering Technologies Inc October 2010 - February 2011
Spanish Meadows January 2010 - September 2010
Skills
Interviews, Hiring, SharePoint, Microsoft Excel, Microsoft Word, Taleo, Spreadsheets, Recruiting, Customer Service, Outlook, Office Administration, Administrative..., Onboarding, ADP Payroll, Human Resources, Payroll, Office Management, HR Policies, Applicant Tracking..., Fax, Policy, I-9 Compliance, Workforce Planning, Clerical Skills, Internet Explorer, Job Fairs, Employee Engagement, Telephone Skills, Data Entry, Call Centers, Employee Relations, Access, New Hire Orientations, HRIS
Education
South Texas Vo-Tech Institute 2009 — 2010
CNA, Nursing Assistant/Aide and Patient Care Assistant/Aide
TSTC 2009 — 2009
GED
Encompass November 2012 - November 2013
Advanced Call Center Technologies March 2009 - February 2010
Federal Communications Group June 2007 - December 2007
National Network of Arizona February 2007 - June 2007
Skills
Windows Server, PC Technician, Security Systems..., Advanced Networking..., Advanced Maintenance..., COMPTIA A+..., COMPTIA SECURITY+..., Experience in..., Active Directory, Computer Hardware, Servers, Troubleshooting
Education
Northern Arizona University 2012 — 2014
Bachelor of Applied Science (BASc), Technology Managment
Mesa Community College 2010 — 2012
Associate of Arts and Sciences (AAS) Networking Administration, Network and System Administration/Administrator
Finish Line July 2012 - Present
Carmike Cinemas May 2012 - September 2012
Advanced Call Center Technologies March 2012 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, Java, HTML, English, C
Education
East Tennessee State University 2010 — 2013
SoFi September 2015 - Present
Advanced Call Center Technologies August 2011 - Present
International Commodity Carriers, Inc. 2010 - 2011
CenturyLink 2005 - 2010
Skills
Customer Service, Project Management, Strategic Planning, Leadership, Sales, Microsoft Word, Public Speaking, PowerPoint, Research, Team Building, Customer Satisfaction, Coaching, Employee Training, Vendor Management, Telecommunications, Team Leadership, Customer Experience, Management, Recruiting, Call Centers, Process Improvement, Team Management, Performance Management, BPO, Workforce Management, Training, Outsourcing
Education
University of Phoenix 2005 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Pensacola Christian College 1997 — 1999
Bachelor of Arts (B.A.), Theology/Theological Studies
Parkdale Mills, Inc. August 2015 - Present
United Health Group April 2014 - Present
Walt Disney World January 2014 - February 2014
Walt Disney World August 2013 - January 2014
Walt Disney World February 2013 - August 2013
Mountain States Health Alliance July 2012 - January 2013
AT&T October 2010 - May 2012
Advanced Call Center Technologies April 2008 - October 2010
Skills
Customer Service, Oral & Written..., Microsoft Word, Microsoft Office, Outlook, PowerPoint, Microsoft Excel, Time Management, Teamwork, Interpersonal..., Highly motivated..., Multi Tasking, Social Networking, Social Media, Customer Satisfaction, Telephone Skills
Education
King College 2013 — 2014
Bachelor's Degree, Business Administration
Northeast State Community College
Associate's degree, General Studies
Retail Company October 2014 - Present
Retail Company January 2013 - October 2014
Advanced Call Center Technologies June 2011 - December 2012
StarTek July 2010 - June 2011
StarTek June 2009 - July 2010
Skills
Quality Assurance, Process Improvement, Quality Management, Workforce Management, BPO, Operations Management, Telemarketing, IEX, Coaching, Team Building, Customer Satisfaction, Training, Leadership, Management, Human Resources, Call Centers, Outsourcing, Strategy
Education
National College 2015 — 2019
Associates; Diploma, Business Administration-Management
University of Phoenix 2013 — 2017
Bachelors of Science, Management
Swedish Medical Group March 2014 - Present
Advanced Call Center Technologies September 2012 - November 2012
Dish Network January 2010 - July 2012
Minor and James Medical June 2008 - October 2008
Group Health Cooperative May 2006 - March 2008
Skills
Call Centers, Customer Service, Data Entry, Software Documentation, Troubleshooting, Microsoft Office, Outlook, HIPAA, Process Improvement, Medical Terminology, Microsoft Excel, Customer Satisfaction, Telephone Skills, Access, Leadership
Education
Cascadia Community College 2004 — 2005
Woodinville 2002 — 2005
Diploma
Goodwill of Central Arizona June 2015 - Present
Advanced Call Center Technologies June 2014 - June 2015
Expert Global Solutions March 2009 - May 2014
NCO Group August 2009 - March 2010
NCO Group March 2008 - August 2009
Skills
Training, Leadership, Management, Performance Management, Call Centers, Coaching, Recruiting, BPO, Process Improvement, Employee Training, Project Management, Outsourcing, Operations Management, Team Building, Human Resources, Training Delivery, Strategic Planning, Call center start-up, Employee Relations, Community Outreach, Resume Writing, Interviews, Workforce Development, Social Media Marketing, Marketing, Personal Branding, Public Speaking
Education
Liberty University 2014 — 2016
Master's Degree
CFNI Dallas, Texas 2005 — 2007
Bachelor's Degree
San Luis
High School
Sprint August 2014 - Present
CenturyLink February 2012 - March 2014
Innovative Technology July 2008 - February 2012
Center Partners March 2010 - August 2010
United Healthcare April 2009 - November 2009
Advanced Call Center Technologies March 2007 - June 2008
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Accounting, Human Resources, Customer Retention, Accounts Receivable, Accounts Payable, Office Management, Office Equipment, Microsoft Excel, Microsoft Word, PowerPoint, Access, Outlook, Data Entry, Employee Training, Marketing Strategy, Product Marketing, Marketing Management, Employment Law, Legal Research, Market Research, Online Research, Online Marketing, Online Communications, Call Centers, Calendars, Cold Calling, Phone Etiquette, Photoshop, Multitasking Skills, Organizational..., Organizational..., Small Business, Corporate Law, HR Policies, Internet, Jewelry Design, Knowledge Management, Proofreading, Social Media, Windows, Apple OS, Writing
Education
King College 2012 — 2013
Master of Business Administration (M.B.A.), Human Resources Management and Services, 3.583/4.0
Tusculum College 2007 — 2011
Bachelor's degree, Organizational Management
Self -Employed January 2015 - Present
Griff Marketing & Associates November 2013 - Present
Undefined Dreams February 2013 - Present
First Progress August 2013 - November 2013
Advanced Call Center Technologies August 2013 - November 2013
Skills
Design Thinking, Critical Thinking, Photoshop, Customer Service, InDesign, Microsoft Office, Dreamweaver, Illustrator, Product Marketing, Adobe Creative Suite, Data Entry, Logo Design, Posters, Art Direction, Social Media Marketing, Social Media, Small Business, Small Business Online...
Education
East Tennessee State University 2011 — 2013
Bachelor of Science (BS): Interdisciplinary Studies, Digital Media and History
Tyler Junior College 2009 — 2011
Associate of Arts (A.A.), Art/Art Studies, General
Buffalo Wild Wings April 2014 - Present
Earth Block Texas August 2013 - November 2013
AIP Inc July 2013 - August 2013
AIP Inc November 2012 - August 2013
Planned Parenthood of MN, ND, SD July 2007 - January 2008
Planned Parenthood of the Heartland July 2006 - July 2007
Advanced Call Center Technologies 2000 - 2003
Skills
Microsoft Office Xp, Microsoft Office 2008..., Microsoft Excel, Microsoft Applications, Administrative..., iPhone, Fax, Copying, Telephone Interviewing, Telephone Manner, Office 2010, Skip Tracing, Collections, Multi-skilled, Microsoft Office, Accurate Data Entry, Databases, Receptionist Duties, Directional Drilling, Outlook Express, Medical Records, Completion, Telephone Skills, Invoice Processing, Office Management, Windows, Drilling Engineering, Spreadsheets, Completions, Occupational Health, Internet Explorer, Time Management, Wordperfect, 10 Key, Safety Management..., Supervisory Skills, Oil/Gas, Oil & Gas Industry, Pressure, Drilling, Microsoft Office 2007, Data Entry, Office Equipment, Troubleshooting, Gas, Microsoft Word, First Aid, Appointment Scheduling, Management, Workover
Education
Northwestern Michigan College 2005 — 2008
Associate's degree, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing, 2.84 GPA
Santa Rosa High School
Wake Up Now October 2013 - Present
Infinity Downline September 2013 - Present
Instant Rewards February 2013 - Present
Lowe's Home Improvement December 2011 - March 2013
Advanced Call Center Technologies August 2011 - September 2011
Lowe's Home Improvement October 2010 - July 2011
Winn-Dixie February 2005 - November 2009
Cold Stone Creamery March 2004 - February 2005
Education
Edison Community College
Psychology
Hill Ward Henderson September 2015 - Present
Greystone Healthcare Management February 2014 - August 2015
Walmart June 2012 - February 2014
Walmart June 2012 - August 2012
East Tennessee State University September 2011 - August 2012
Advanced Call Center Technologies January 2008 - November 2008
Advanced Call Center Technologies May 2007 - December 2007
Skills
Medicare/Medicaid..., HFS - Medicare, Sextant, Accounting, Financial Analysis, Cost Reporting, Financial Accounting, Customer Service, Finance, Corporate Finance, Time Management, Auditing, Access, Analysis, Financial Reporting, Internal Controls, Microsoft Excel, Ultipro, Research, Microsoft Office, Teamwork, Leadership, Hiring Personnel, Quality Auditing, Trend Analysis, Healthcare Reimbursement
Education
East Tennessee State University 2010 — 2013
B.B.A. Degree, Accounting and Finance
Northeast State Community College 2007 — 2010
Associate of Science (AS), Mathematics
Mountain States Health Alliance April 2014 - Present
Sodexo February 2014 - April 2014
Staffmark October 2013 - January 2014
Food City June 2013 - November 2013
DialAmerica July 2013 - August 2013
Middle Tennessee State University (Housing and Residential Life) August 2012 - May 2013
Middle Tennessee State University 2011 - 2013
Walmart June 2012 - July 2012
Middle Tennessee State University (Housing and Residential Life) August 2011 - May 2012
Advanced Call Center Technologies July 2011 - July 2011
Skills
German-English, PowerPoint, Customer Service, Intercultural..., Student Affairs, Program Management, Public Speaking, Higher Education, Facebook, Microsoft Office, Sales, Organization, Management, Event Planning, Student Development, Strong Written and..., Retail, Typing 55 wpm, Linguistics, Residence Life, Outstanding..., Microsoft Word, Microsoft Excel, Social Media, Teamwork, Data Entry, Access
Education
Middle Tennessee State University 2009 — 2013
Bachelor of Science (BS), German Language and Literature
University School of Johnson City, TN 2005 — 2009
High School Diploma, General Studies
Envision Payment Solutions March 2011 - Present
Advanced Call Center Technologies March 2009 - August 2010
Education
East Tennessee State University 2007 — 2009
Bachelor's degree, Interdisciplinary Studies
University of Tennessee at Martin 2005 — 2007
Advanced Call Center Technologies August 2014 - Present
Advanced Call Center Technologies December 2012 - September 2014
Brock Services, Ltd. June 2010 - November 2012
Walmart August 2008 - June 2010
Smokey Mountain Books Inc. April 2006 - August 2008
Skills
Technical Support, Windows Server, Active Directory, Programming, Windows 7, VB.NET, Network Administration, Python, Microsoft Exchange, Servers, CompTIA Network+, Web Design..., Microsoft Word, Microsoft Excel, Microsoft SQL Server, Linux Desktop, Customer Service, Process Improvement, Databases, Troubleshooting, Software Documentation, HTML, Javascript, jQuery, jQuery UI
Education
Northeast State Community College 2001 — 2005
General Technology, Information Technology
Mellow Mushroom April 2014 - Present
Cheap Cigs USA July 2013 - October 2013
Northeast State Community College July 2012 - May 2013
Zaxby's Franchising, Inc. May 2012 - July 2012
Advanced Call Center Technologies August 2011 - December 2011
Pal's Sudden Service March 2011 - May 2011
Fowler and Fowler, PLLC October 2007 - August 2010
Skills
Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Microsoft Office, Social Media, Research, Teamwork, Public Speaking, Photoshop, Data Entry, Sales, Invoicing, Higher Education, Outlook
Education
Jenny Lea Academy of Cosmetology and Aesthetics 2014 — 2015
Aesthetician, Aesthetician/Esthetician and Skin Care Specialist
Northeast State Community College 2012 — 2013
East Tennessee State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Yuma City Cab January 2013 - July 2013
Mr.Foam October 2012 - January 2013
Global Contact Services June 2012 - October 2012
Advanced Call Center Technologies March 2012 - June 2012
United States Air Force March 2006 - June 2010
Skills
Law Enforcement..., Security, Physical Security, Customer Service, Corrections, Tactical Operations, Security Clearance, Security Management, Customer Management, Forklift Operator, Commercial Driving, Military, Military Operations, Military Experience, Military Training, Police Training, Weapons Training, Weapons Handling, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Works, Weapons, Counterterrorism, Force Protection, Protection, First Responder, First Aid, Security Operations, Briefing, Firearms, Enforcement, Active DoD Secret..., Supervisory Experience, Investigation, Emergency Management, Crisis Management, Police, National Security, Command, Public Safety, Training, Training Management, Tactics, Intelligence, Military Logistics, Tactical Planning, Homeland Security, Surveillance
Education
Community College of the Air Force 2006 — 2010
Criminal Justice
Valdosta State University 2005 — 2006
Criminal justice
Georgia Southern University 2004 — 2005
Criminal Justice and Corrections
Independent Contractor February 2014 - Present
MK Solutions March 2011 - February 2014
Advanced Call Center Technologies August 2012 - October 2013
Comcast December 2008 - August 2010
Skills
Networking, Computer Hardware, Computer Repair, Software Installation, Web Design, Web Development, Active Directory, Technical Support, Troubleshooting, Wireless Networking, Time Management, Customer Service, Customer Satisfaction, Call Centers, Windows 7, Windows, Help Desk Support, HTML, XP, Windows XP, Windows Vista, Windows Server, Software Documentation, Printers, A+ Certified, Access, Hardware, Hardware Support, Network Administration, Operating Systems, CompTIA A+ Certification, Computer Maintenance, Customer Support, FTP, Group Policy, Information Technology, Network Security, VMware, Laptops, Call Center Development, VoIP, Server Administration, Microsoft Exchange, VPN, Databases, Remote Desktop, Norton Ghost, DHCP, Workstations, Dell Computers
Education
Stride Center 2013 — 2013
CompTia Network+ Certification, Information Technology
Stride Center 2012 — 2012
CompTia A+ Certification, Information Technology
Stride Center 2012 — 2012
CompTia Server+ Certification, Information Technology
Morehouse College 1994 — 1996
c, Communication and Media Studies
E Center July 2013 - Present
Advanced Call Center Technologies August 2012 - July 2013
United States Air Force June 2010 - May 2012
United States Air Force February 2002 - June 2010
Skills
Leadership and..., Strategic planning, Lean 6 Sigma Green..., Team building, Forging positive..., Solving complex..., Training and..., Achieving group..., Policy development..., Staff communications, Public speaking, Employee Relations, Leadership, Strategic Planning, Performance Management, Problem Solving, Training, Operations Management
Education
University of Phoenix 2006 — 2008
Master's Degree, Management/Human Resources Management, 3.8
Wayland Baptist University 1994 — 2002
BS, Occupational Education
Community College of the Air Force 1992 — 1994
AS, Human Resource Management
Advanced Call Center Technologies October 2014 - March 2015
Siemens Industry US March 2013 - January 2014
DLS Computing January 2010 - June 2010
Agiosat Global Communications March 2007 - October 2008
TEKsystems August 1998 - April 1999
US Army October 1997 - July 1998
Skills
Windows 7, Windows 8, Windows 8.1, Networking, System Administration, Network Administration, Technical Support, Windows Server, Help Desk Support, PHP, WAN, Windows, Troubleshooting, MySQL, Programming, Customer Service, LAN-WAN, HTML, Computer Repair, Cabling, Call Centers, Linux System..., Computer Network..., Microsoft Office, Software Installation, Hardware, IIS, Electronics, Batch Files, Web Design, Critical Thinking, Databases, Customer Satisfaction, Computer Diagnostics, OS/2, Web Development, System Architecture, Linux Desktop, Amateur Radio Operator, CSS
Education
ITT Technical Institute-Johnson City 2012 — 2014
Associate of Arts and Sciences (AAS), Network Systems Administration
Technology Center, Inc 2005 — 2005
Certificate, CompTIA A+ Certified Professional
Geek Squad October 2014 - Present
Best Buy August 2014 - Present
Staples July 2014 - August 2014
Best Buy October 2011 - 2014
BubbleTunes March 2013 - July 2013
Advanced Call Center Technologies April 2011 - September 2011
K-VAT Foods (Food City) October 2006 - October 2009
Skills
Sales, Business, Microsoft Excel, Microsoft Word, Supply Chain, Windows, Mac OS, Arabic, Retail, Visual Merchandising, Retail Sales, Customer Service, OS X, Sales Management, Microsoft Office, Big Box, Social Networking, Logistics, Planograms, Patent Applications, SAP ERP, PowerPoint
Education
East Tennessee State University 2009 — 2014
Cross-Disciplinary Studies, Logistics Management & Sociology
Wells Fargo December 2013 - Present
Advanced Call Center Technologies September 2013 - Present
Forever 21 November 2013 - December 2013
KFC May 2012 - September 2013
Jack in the Box September 2010 - August 2011
Party City 2011 - 2011
McDonald's Corporation June 2010 - July 2010
American Eagle Outfitters November 2008 - March 2009
Telvista InBound Call Center March 2007 - February 2008
Skills
Customer Service, Time Management, Sales, Retail, Food, Cashiering, Inventory Management, Customer Satisfaction, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Teamwork, Merchandising, Data Entry, Food Service, Leadership, Telephone Skills, Inventory Control, Retail Sales, Team Leadership, Team Building, Social Networking, Customer Experience, Access, Outlook, People Skills, Loss Prevention
Education
University of Phoenix 2013 — 2015
Medical billing, Administration of Medical Records
Imperial Valley College 2006 — 2010
International Business, International Business
Vincent Memorial Catholic High School 2003 — 2006
High School, High School/Secondary Diplomas and Certificates
Advanced Call Center Technologies April 2012 - Present
Suitehealth medical group June 2011 - November 2011
Franchise Tax Board February 2009 - April 2010
Skills
Data Entry, Microsoft Excel, Telephone Skills, PowerPoint, Customer Service, Access, Microsoft Office, Microsoft Word, Outlook, System Administration, Customer Satisfaction, Accounts Receivable, Computer Hardware, Administrative..., Time Management, Accounts Payable, Software Documentation, Call Centers, Invoicing, Office Management, Administration, Spreadsheets, Supervisory Skills
Education
DeVry University-California 2011 — 2015
Bachelor of Business Administration (B.B.A.), Small Business Administration/Management
Kaplan College-Sacramento 2009 — 2010
Diploma, Medical Office Assistant/Specialist
San Juan High school 1999 — 2003
Diploma
Dignity Health November 2013 - Present
SEIU Local 1000 March 2013 - August 2013
Bimbo Bakeries USA November 2011 - March 2013
Advanced Call Center Technologies January 2011 - October 2011
Hewitt Associates June 2007 - June 2008
Bank of America February 2006 - January 2007
Google June 2005 - January 2006
Skills
Human Resources, Recruiting, Interviews, New Hire Orientations, Temporary Placement, Screening, Taleo, Policy, Customer Satisfaction, Microsoft Excel, Time Management, Organizational..., Leadership Development, Benefits Negotiation, Employment Law, Multi Tasking, Microsoft Office, Microsoft Word, Sourcing, Travel Arrangements, DOT Compliance, Onboarding, Employee Training
Education
Fisk University 2001 — 2004
Bachelor of Arts Degree, Psychology
Laney College 1997 — 2001
Associates Degree, Liberal Studies
Self Employed Graphic Designer June 2011 - Present
Advanced Call Center Technologies September 2010 - June 2011
Ameritraining, Inc. December 2009 - April 2010
Wyndham Worldwide August 2007 - February 2009
Progressive Marketing January 2006 - August 2007
Fairfield Resorts April 2005 - December 2005
Skills
Adaptive, Computer Hardware, Sales Management
Education
East Tennessee State University 1999 — 2009
B.S., Graphic Design
Tennessee Technology Center at Elizabethton December 2009 - Present
Express Employment Professionals April 2009 - July 2009
Advanced Call Center Technologies March 2008 - March 2009
Kelly Services 1998 - 2007
Fairfield Resorts 1998 - 2003
TAD Staffing Services 1994 - 1998
Skills
Human Resources, Interviews, Recruiting, Customer Service, Talent Acquisition, Onboarding, Employee Relations
Education
Tusculum College 2010 — 2012
Master's degree, Education/HR Development
East Tennessee State University 1990 — 1993
B.S. Communications, Communications/Political Science
Lebanon High School 1985 — 1989
H.S. Diploma
Pinnacle Technical Resources April 2013 - Present
JCMR Technology January 2012 - Present
Advanced Call Center Technologies October 2010 - October 2011
Sykes March 2010 - August 2010
Charter Communications August 2006 - May 2010
Charter Communications March 2005 - March 2007
Citi April 1994 - March 2005
Nova House Association, Inc. September 1990 - November 1993
Skills
Call Center, Coaching, Customer Service, Workforce Management, Performance Management, Mentoring, Hiring, Organizational..., Process Improvement, Staff Development, Customer Relations, Team Building, Supervisory Skills, Leadership Development, Customer Satisfaction, Problem Solving, Strategic Planning, Change Management, Team Leadership, Employee Relations, Vendor Management, Microsoft Office, Sales Management, Employee Engagement, Excel, Interviewing, Word, Business Strategy, Telecommunications, Call Centers, Customer Experience, Microsoft Excel, Training, Program Management, Cross-functional Team..., Operations Management, Troubleshooting, Outsourcing, SharePoint, Human Resources, Recruiting, SDLC, Leadership, Forecasting, Analysis, Customer Retention, Business Process..., Data Center, Networking, Business Analysis
Education
Ashford University 2007 — 2009
MBA, Organizational Leadership
University of Dayton 1990 — 1993
MA, Clinical Psychology
East Tennessee State University 1985 — 1990
BS, Psychology
Sitel October 2012 - May 2013
Advanced Call Center Technologies August 2011 - October 2012
Skills
Microsoft Office, Customer Service, Data Entry, PowerPoint, Microsoft Excel, Microsoft Word, Research, Time Management, Public Speaking, Outlook, Teamwork, Event Planning
Education
East Tennessee State University 2010 — 2016
Bachelors of Science in Biology, Biology, General
Unaka High School 2006 — 2010
Advanced Call Center Technologies October 2008 - Present
Joe's Crab Shack 2006 - 2008
Roush Industries 2005 - 2006
Skills
BPO, Call Centers, Customer Satisfaction, Workforce Management, Access, Customer Experience, Process Improvement, Customer Service, Telephone Skills, Troubleshooting, Vendor Management
Education
Northeast State Community College 2013 — 2015
Associate's degree, Accounting
Elizabethton High School 1999 — 2003
Paratransit Inc. January 2014 - Present
Paratransit Inc. July 2013 - January 2014
Advanced Call Center Technologies November 2010 - February 2013
McCrometer, Inc. June 2006 - January 2010
Southwest Traders, Inc. January 2005 - May 2006
ANDRITZ AG June 2000 - November 2004
Verizon February 1996 - May 2000
Skills
Deferred Compensation, Employee Engagement, HRIS, Employee Relations, Performance Management, Labor Relations, Benefits Administration, ADP Payroll, Taleo, Leave of Absence..., Employment Law, ADP E-Time, Microsoft Office, QuickBooks, Kronos, JD Edwards, SAP, Human Resources, Workplace Harassment, Onboarding, HR Policies, Workforce Planning, Talent Acquisition, Employee Benefits, Temporary Placement, Performance Appraisal, Talent Management, FMLA
Education
Capella University 2013 — 2016
Bachelor's degree, Human Resources Management/Personnel Administration, General
Walmart December 2014 - June 2015
Menards July 2013 - November 2014
Goodwill Industries International March 2013 - July 2013
Advanced Call Center Technologies July 2012 - February 2013
Walmart September 2010 - July 2012
Best Buy September 2009 - December 2009
Service Industry Research Systems Inc (S.I.R.S) May 2009 - August 2009
Skills
Customer Service, Cash Management, Cashiering, Cash Register, Call Center, Stocking, Question Answering, Data Entry, Microsoft Excel, Call Centers, Telephone Skills
Education
Apostolic Bible Institute Inc 2009 — 2012
N/A, Theological and Ministerial Studies
Highlands High School 2005 — 2009
High School Diploma, High School Diploma
Answer United October 2014 - Present
Advanced Call Center Technologies October 2013 - June 2014
Convergys October 2011 - October 2013
Convergys August 2010 - November 2011
Convergys May 2008 - August 2010
Convergys November 2007 - May 2008
Convergys April 2007 - November 2007
Skills
Operations Management, Customer Service, Call Center, Team Leadership, Training, Recruiting, Change Management, Leadership, Management, Coaching, Sales, Team Building, Team Management, Time Management, Customer Satisfaction, Call Centers, Workforce Management
Education
Winthrop University 1994 — 1995
None, General Studies
Mesa Community College 1991 — 1992
Hot Bread Kitchen October 2014 - Present
Marymount Manhattan College September 2013 - Present
Orwasher's Bakery August 2012 - October 2014
Private Client August 2011 - September 2012
Marymount Manhattan College August 2007 - June 2011
Advanced Call Center Technologies July 2005 - June 2007
Figaro's Pizzaria June 2006 - September 2006
Skills
Customer Service, Data Entry, Management, Time Management, Call Centers, Microsoft Word, PowerPoint, Microsoft Excel, Acting, Microsoft Office, Facebook, Twitter, Twitter Marketing, Social Media, Social Media Marketing
Education
Marymount Manhattan College 2007 — 2011
BFA, Acting
Junction City Middle School March 2015 - Present
Salina Rescue Mission August 2014 - March 2015
Advanced Call Center Technologies June 2014 - August 2014
Big Lakes Developmental Center August 2010 - May 2014
UMB Bank November 2009 - June 2010
Capital One Bank December 2007 - April 2009
Empire-Today, LLC January 2005 - October 2007
lock/line, LLC March 2004 - December 2004
Sykes Enterprises, Inc August 1998 - March 2004
Sykes 1998 - 2004
Skills
Customer Relations, Microsoft Office, Youth Ministry, Coaching, Team Building, Team Management, Business Analysis, Conflict Management, Counseling, Call Center, Supervisory Skills, Customer Service, Process Improvement, Hiring, Performance Management, Customer Satisfaction, Mentoring, Team Leadership, Scheduling, Recruiting, Call Centers, Workforce Management, Six Sigma, Human Resources, Training, Troubleshooting, Leadership, CRM, Operations Management, Customer Experience, Forecasting, Interviews, Change Management, Project Management, Employee Training, Call Center Development, Organizational..., Microsoft Excel, Conflict Resolution, PowerPoint, Microsoft Word, Business Process..., Training Delivery, Contact Centers, Outlook, Banking, Data Analysis, Customer Retention, Process Scheduler
Education
Villanova University 2009 — 2009
Certificate, Six Sigma Greenbelt
Palm Beach Atlantic University 1978 — 1983
Not Completed, Bio-Chemistry, Theology
Cisco May 2013 - Present
Jacobs July 2007 - May 2013
United States Air Force December 2000 - July 2009
Advanced Call Center Technologies March 2007 - July 2007
Skills
Leadership, Data Centre Architecture, Project Management, Project Planning, Technical Writing, Standardization, Financial Analysis, Military Operations, Cisco Technologies, Disaster Recovery, Data Center, Active Directory, IT Management, Network Architecture, Security, Troubleshooting, Networking
Education
American Public University System 2010 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
American Public University System 2005 — 2009
Bachelor of Science (BS), Information technology management
Advanced Call Center Technologies, LLC May 2014 - Present
Advanced Call Center Technologies September 2010 - May 2014
Skills
Payroll, Benefits Administration, HRIS, Employee Benefits, Performance Management, Employee Relations, ADP Payroll, Interviews, Call Centers, Customer Service, Microsoft Office, Deferred Compensation, Recruiting, Process Improvement, Team Building, Budgets
Education
Milligan College 2012 — 2015
Bachelor’s Degree, Business Administration, 4.0
Sundale Preschool February 2015 - April 2015
Roadrunner Markets May 2014 - February 2015
Appalachian Christian Village 2013 - 2014
Zaxby's Franchising, Inc. March 2012 - April 2013
Advanced Call Center Technologies August 2011 - March 2012
Zaxby's Franchising, Inc. August 2008 - June 2010
Lil Bucs Daycare Center August 2007 - December 2008
The Wendy's Company June 2007 - September 2007
McDonald's Corporation June 2007 - July 2007
Pal's November 2004 - June 2005
Skills
Customer Service, Cashiering, Cooking, Sales, Food, Microsoft Word, PowerPoint, Data Entry, Time Management, Customer Satisfaction
Education
East Tennessee State University 2006 — 2009
education, business
Daniel Boone High School 2002 — 2006
ERS (Elite Realty Services) July 2015 - Present
Non Profit Organizations January 2014 - Present
N/A 1996 - Present
N/A June 2013 - Present
N/A 1990 - Present
Advanced Call Center Technologies 2010 - 2011
TeleTech 2009 - 2009
JCPenney 2005 - 2007
Outsourcing Solutions Incorporated 1999 - 2005
US Department of the Treasury 1990 - 1996
Skills
Solar PV, Solar Thermal, Solar Energy, Green Energy, Customer Service, Negotiation, Team Leadership, Project Management, Construction, Electrical, Taxation, Family Law, Corporate Law, Bankruptcy, Accounting & Bookkeeping, Clerical Skills, PC, Government, Sustainable Energy, Tax, Human Resources, Troubleshooting, Electricians, Entrepreneurship, Renewable Energy, Finance, Photovoltaics, Leadership, Energy Efficiency, Sustainability, Wind, Sales, Project Finance, Payroll, Energy Management, Electricity, Climate Change, Energy, Small Business, Sustainable Development, Engineering, Green Building, Call Centers, Environmental Policy
Education
Southern California University 2014 — 2020
Doctor of Law (J.D.), Law, In Progress
Sacramento City College 2015 — 2015
Communication and Customers
Sacramento City College 2015 — 2015
Stress Management and Coping Skills, A+
Sacramento City College 2015 — 2015
Time Management, A+
Sacramento City College 2015 — 2015
Customer Service Management
Sacramento City College 2015 — 2015
Peace Studies and Conflict Resolution
Sacramento City College 2014 — 2014
Solar Systems Design & Sales, Solar Energy Technology/Technician, In Progress
Sacramento City College 2014 — 2014
Entrepreneurial and Small Business Operations, In Progress
Sacramento City College 2014 — 2014
Team Building in the WorkPlace, A+
Sacramento City College 2014 — 2014
Ethics and Values, A+
Northeast State Community College February 2009 - Present
Advanced Call Center Technologies September 2005 - February 2009
East Tennessee State University 1999 - 2001
Skills
Server Administration, Computer Hardware, Customer Service, Computer Repair, Microsoft Office, Public Speaking, Project Planning, Team Building, Software Installation, Training, Coaching, Norton Ghost, Higher Education, Research, Process Improvement, Leadership, Troubleshooting, Call Center, Marketing, Wireless Networking, Call Centers, Windows Server, Teaching, A+ Certified, System Administration, Help Desk Support, Group Policy, Windows 7, Technical Support, XP, Networking, Hardware Support, Printers, Active Directory, Laptops, Windows, Windows XP
Education
East Tennessee State University 1998 — 2013
Bachelor's degree - General Studies, Computer Design Graphics/Management/Marketing
Northeast State Community College 1994 — 1996
A.A.S., Microcomputer Specialist
Dobyns-Bennet High School 1976 — 1980
HS Diploma, Music, Drafting, Math, Science
Advanced Call Center Technologies October 2014 - Present
Advanced Call Center Technologies May 2014 - September 2014
Liberty Tax Service January 2014 - January 2014
Department of Veterans Affairs August 2013 - October 2013
Jan-Carol Publishing, Inc 2013 - May 2013
Silent Bucs January 2012 - May 2013
Skills
Microsoft Office, QuickBooks, Access Database, Balance Sheet, Accounts Receivable, Payroll, General Ledger, Cost Management, Government Accounting, Accounts Payable, Photoshop, Auditing, Peachtree, Accounting, Leadership, Microsoft Excel, Data Entry, Access, Microsoft Word, PowerPoint
Education
East Tennessee State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Accounting
Sears Holdings Corporation November 2014 - Present
Advanced Call Center Technologies August 2014 - Present
Advanced Call Center Technologies August 2014 - Present
Delta Management Consulting Services February 2007 - August 2010
A & O Construction Clean-Up 2004 - 2007
Denny's January 2001 - February 2003
Taco Bell January 1998 - January 2001
Skills
Administrative..., Research: •..., Customer Service, Conflict Resolution, Restaurant Management, Employee Relations, Human Resources, Leadership, Training, Inventory Management, Leadership Development, Process Scheduler, Food Service, Coaching, Teamwork, Recruiting, Employee Training, New Hire Training, People Skills, Microsoft Office, Microsoft Excel, Operations Management, Analysis
Education
CSU Sacramento 2009 — 2013
Bachelor's degree, Psychology, Senior
American River College 2006 — 2009
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General
Advanced Call Center Technologies September 2013 - Present
Focus Receivables Management October 2011 - September 2013
iQor September 2008 - July 2010
Sitel May 2002 - July 2008
Brainstorm USA January 1999 - May 2002
OSI 1998 - December 1999
Skills
Six Sigma, Operations Management, Global Business..., Customer Service, Financial Services, International Relations, Political Communication, Process Improvement, Leadership, Forecasting, Customer Satisfaction, Outsourcing, New Business Development, Account Management, Management, Strategic Planning, Change Management, Customer Experience, Business Development, Call Centers, CRM, Strategy, Business Analysis, Executive Management, Cross-functional Team..., Team Building, Training, BPO, Start-ups, Analysis, Team Leadership, Team Management, Performance Management, Banking, Program Management, Business Process..., Project Management, Risk Management
Education
Norwich University 1994 — 1999
Bachelors, International Studies - Language
Wentworth Military Academy
Associates, Political Science focus
Tidbits of Sacramento July 2014 - Present
Advanced Call Center Technologies June 2013 - December 2013
AARP Foundation Work Search September 2012 - May 2013
Benton Franklin Workforce Development Council March 2012 - October 2012
Suzi's Unique Office Concepts June 2010 - March 2012
The Giant Nickel May 2009 - May 2010
STG Asset Management, Inc. 2007 - August 2009
Target Media Partners 2006 - May 2007
The Nature Conservancy 1972 - 1975
Skills
Microsoft Office, Telephone Skills, Telemarketing, Office Administration, Event Planning, Public Relations, Sales, Consulting, Bookkeeping, Creative Writer, Microsoft Publisher, Fundraising, Microsoft Excel, Non-profits, Customer Service, Social Networking, Event Management, Social Media, Nonprofits, Human Resources, Training, Marketing, Career Counseling, Leadership
Education
Ashford University 2009 — 2010
Business Administration
Butte College 2002 — 2004
LiberalStudies
Fairway Independent Mortgage Corporation August 2011 - Present
New York & Company November 2009 - June 2011
TSTC Student Services August 2009 - August 2010
The Avenue October 2008 - February 2009
Advanced Call Center Technologies May 2008 - August 2008
Education
University of Texas at Brownsville 2010 — 2011
BAAS, Interdisciplinary Studies
Texas State Technical College 2008 — 2010
A.A.S., Dental Laboratory Technology
Bowling Green State University 2006 — 2008
B.A., Biology
ShoffnerKalthoff Mechanical Electrical Service August 2014 - Present
Advanced Call Center Technologies November 2013 - August 2014
Toys R Us August 2013 - October 2013
Industrial Repairs and Services, LLC April 2008 - February 2013
Expert Express August 2011 - August 2012
Cook's Mechanical Services May 2010 - July 2011
Birchfield Brothers Construction Company April 2004 - April 2008
Birchfield Construction March 2003 - April 2004
Skills
Project Management, Sales Management, Process Scheduler, Contract Management, Office Management, Invoice Processing, Office Administration, Carpentry, Executive Support, Invoicing, Coordination, IOSH, Change Orders, Quicken, Public Works, Multi-line Phone, Job Costing, Blueprint Reading, Construction, Notary Public, Budgets, Accounts Receivable, Customer Service, Team Building, Human Resources, Process Improvement, Microsoft Office, Training, Management, Strategic Planning, Microsoft Excel, Recruiting, Interviews, Leadership, Employee Relations, Employee Benefits, Administration, Customer Satisfaction, Payroll, Contract Negotiation, Sales
Education
Argosy University Phoenix 2013 — 2017
Bachelor's degree, Human Resources Management/Personnel Administration, General
Unaka High School 1995 — 1999
HS Diploma, Business Administration and Management, General
East Tennessee State University
University of Virgina at Wise
Aculabs February 2015 - Present
Sultana Restaurant and Cafe August 2006 - May 2015
Everest Medical Lab June 2014 - October 2014
Convey Health Solutions January 2013 - August 2013
Advanced Call Center Technologies May 2012 - December 2012
Auto Splash Hand Car Wash August 2006 - February 2012
Education
Brookdale Community College 2006 — 2009
High School, Early Childhood Special Education
Raritan High School 2002 — 2006
Walmart November 2014 - December 2014
JCPenney September 2014 - December 2014
Survey Sampling International July 2014 - September 2014
Advanced Call Center Technologies September 2013 - December 2013
Key Club International May 2012 - April 2013
UTHSCSA June 2012 - July 2012
Skills
Customer Service, Newsletters
Education
Brigham Young University - Idaho 2013 — 2017
Elementary Education and Teaching
Harlingen High School 2009 — 2013
STC September 2014 - Present
Advanced Call Center Technologies January 2014 - September 2014
Independent Database Consulting October 2012 - September 2014
Hewlett-Packard September 2012 - October 2012
Government August 2011 - May 2012
ITT Technical Institute August 2010 - August 2011
Tusculum College February 2007 - September 2010
Skills
Databases, Database Administration, T-SQL, SSIS, SSRS, Database Design, WCF, MCITP, Customer Service, SQL 2008, Microsoft Office..., Database Admin, ADO.NET, Performance Tuning, SQL Tuning, SharePoint, Management, Leadership, Team Building, Training, Microsoft SQL Server, Troubleshooting, SQL
Education
King College 2009 — 2011
MBA, Management
East Tennessee State University 2001 — 2005
Bachelor of Science, Computer Science
Dobyns Bennett
High School
Goodwill Industries of Central Arizona December 2013 - Present
H&R Block Business Services August 2013 - December 2014
Advanced Call Center Technologies June 2010 - December 2013
Advanced Call Center Technologies June 2007 - May 2010
Skills
Recruiting, Human Resources, Interviews, Employee Training, Management, Customer Satisfaction, Sales, Access, Customer Service, Hiring, Teamwork, Negotiation, Microsoft Excel, Training, Software Documentation, Leadership Development, Coaching, Leadership, Team Building
Education
Arizona Western College
Valley Bible Fellowship June 2015 - Present
Record Union 2014 - Present
USAContactPoint December 2013 - Present
Heavenly Management USA June 2013 - Present
Instant Checkmate LLC April 2012 - Present
APAC Customer Services 2012 - 2012
Zephyr Partners August 2011 - December 2011
Advanced Call Center Technologies November 2009 - April 2011
Code 3 Realty & Mortgage Corp 2009 - April 2010
Sears Holdings Corporation October 2005 - November 2008
Skills
Customer Service, People-oriented, Hospitality, IP PBX, Call Center, Microsoft Office, Front Office, Microsoft Excel, Outlook, 10 Key, Public Speaking, Administrative..., Telephone Skills, Strategic Planning, Call Centers, Customer Satisfaction, Time Management, Invoicing, Team Building, Accounting, Dental Assisting, Dentrix, Sales, Building Relationships, Back Office, Training, Employee Benefits, Technical Support, Human Resources, Employee Relations, Leadership, Data Entry, Cold Calling
Education
Full Sail University 2015 — 2019
Bachelor of Applied Science (BASc), Arts, Entertainment, and Media Management
Smart Horizons 2013 — 2014
Entertainment Management, General Studies
American River College 2005 — 2007
Certified, Dental Hygiene/Hygienist
Jones Plastic and Engineering August 2015 - Present
Sykes April 2014 - July 2015
Advanced Call Center Technologies January 2013 - April 2014
Kavanaugh CallCenter Group March 2011 - March 2012
Kavanaugh CallCenter Group May 2009 - March 2011
Freelance Graphic Designer and Artist June 2006 - December 2010
Kavanaugh CallCenter Group November 2007 - April 2009
Kavanaugh CallCenter Group July 2005 - November 2007
Skills
Security, Cyber Security, Security Awareness, Physical Security, Electronic Security, Windows, Windows Server, Windows Services, Network Security, IP Networking, Microsoft Office, Dialers, IVR, Call Routing, Workforce Management, PBX, Program Management, DHCP, Security Consultant, Photoshop, Personnel Protection, Call Center Consulting, Information Security..., Access Control, Security Management, Technology Planning, Technology Contracts, Freelance Graphics, VoIP, Personnel Recruiting, Operational Strategy, Microsoft Technologies, Firearms, Personal Protection, Asset Protection, Operations Management, IT Management, IP Cameras, Electronic Security..., Security Monitoring, Cabling, Investigations, Computer Forensics, Internal Investigations, Auditing, Call Center, Information Technology, Team Leadership, Troubleshooting, Networking
Education
Mountain Empire Community College 2004 — 2005
Associate of Science (A.S.), Computer Networking, 4.98
PCI 1998 — 1999
Certificate, Computer Technician (A+ Certification)
Mountain Empire Community College 1994 — 1996
Associate of Arts and Sciences (AAS), Criminal Justice/Police Science, 4.5
Lee County Vo-Tech 1991 — 1992
Certificate, Electronics/PC Repair
Lee High School 1989 — 1992
Diploma, High School Diploma
Lee County Vo-Tech 1990 — 1991
Certificate, Data Processing
Powernet America, Inc. August 2014 - Present
Beshenich Muir & Associates June 2014 - August 2014
NASA / DTS February 2010 - June 2014
NASA / SAIC March 2005 - January 2010
MediControls September 2004 - March 2005
Advanced Call Center Technologies August 2002 - August 2004
Skills
Program Management, IT Management, Project Management, Team Leadership, Team Building, Management, Risk Management, Information Security, Software Project..., Integration, IT Service Management, Cross-functional Team..., Leadership, Security, Requirements Analysis, Requirements Management, Software Development, Information Technology, Disaster Recovery, Project Planning, Government, Strategy, Software Documentation, SDLC, Process Improvement, Business Analysis, Web Development, MySQL, PHP, Systems Engineering, Business Process, Strategic Planning, Analysis, HTML, Problem Solving, Customer Relations, Application Development, Programming, Documentation, Visio, Earned Value Management, IT Strategy, Business Intelligence, Troubleshooting, SharePoint, Customer Service, Databases, Microsoft Project, Team Management
Education
University of Phoenix 2004 — 2007
MS, MIS / IT Management
Northwest Christian College 1994 — 1998
BA, PM/Comm
Moreno Valley High School 1979 — 1982
Diploma, General Studies
Mattersight Corporation January 2015 - Present
Front End Software Engineer Consultant April 2014 - December 2014
Quick Solutions May 2012 - March 2014
Primatech inc. June 2011 - May 2012
The Ohio State University 2010 - 2011
Advanced Call Center Technologies 2009 - 2009
Skills
C#, Java, XML, ETL, XPath, Databases, Microsoft SQL Server, SaaS, SOA, Business Intelligence, SSIS, EIB, T-SQL, Database Development, PL/SQL, SDLC, Agile Methodologies, Enterprise Architecture, Data Mining, Data Management
Education
The Ohio State University 2009 — 2011
Master's Degree, Computer Science
East Tennessee State University 2005 — 2009
B.S., Computer Science
Verint February 2013 - Present
Advanced Call Center Technologies June 2011 - February 2013
JPMorgan Chase June 2008 - July 2011
Barclays September 2006 - June 2008
OSI November 2004 - September 2006
JPMorgan Chase May 1997 - December 2004
Alliance Data March 1994 - August 1997
Skills
Training, Access, Call Center, Team Management, Management, Microsoft Office, IEX Total View, Avaya Communication..., Predictive Dialers, Dialer Management, Workforce Planning, Workforce Management, Workforce, Project Management, Customer Service, Team Leadership, Call Centers, Customer Satisfaction, IVR, Technical Support, Analysis, Process Improvement, Risk Management, Quality Assurance, System Administration, Vendor Management, Outsourcing, Customer Experience, Business Analysis
Education
Universy of Phoenix 2012 — 2015
Masters of Management, Business Administration and Management, General, 3.55
University of Phoenix 2008 — 2011
Bachelors Degree, Business Management, GPA - 3.4
DeVry Institute of Technology
The Ohio State University 1993 — 1994
DeSales 1990 — 1993
Advanced Call Center Technologies May 2013 - Present
Sharkbite June 2004 - November 2012
Accent Sign Wholesalers May 2002 - June 2004
Fastenal October 2000 - February 2002
Skills
level III Spanish, Sales, Account Management, Analysis, Customer Satisfaction, Customer Service, Human Resources, Leadership, Management, Marketing, Negotiation, Sales Management, Sales Operations, Team Building, Operations Management, Training, Team Leadership, Coaching, Customer Retention, Marketing Strategy
Education
California State University-Long Beach 1989 — 1995
Cal State, Business Administration and Management, General
Sal Romeo School of Art
Santa Monica College
Annie's Inc. June 2015 - Present
Sungevity February 2015 - June 2015
Advanced Call Center Technologies March 2014 - February 2015
MedicAlert Foundation April 2012 - June 2014
Wells Fargo Dealer Services June 2005 - April 2012
Bothwell Regional Health Center September 2004 - May 2005
Financial Center Credit Union September 1993 - June 2004
Skills
Call Centers, Team Building, Credit Risk, Staff Development, Customer Service, Process Improvement, Software Documentation, Recruiting, Leadership, Customer Satisfaction, Outstanding Customer..., Strong Business Acumen, Leadership Development, Hiring, Data Analysis, Human Resources, Analysis, Detail Orientation, Strategic Thinking, Public Speaking, Training & Development, Staff Retention, Compliance Management, Servicing, Employee Training, Training, Coaching, Management, Loan Servicing, Interviews, Performance Management, Team Leadership
Education
University of Phoenix
Bachelor of Science (BS)- In Progress, Business Administration and Management, General
San Joaquin Delta College
Business Administration and Management, General
Heald College 1992 — 1993
Ongoing Learning and Education, Business Administration
Sierra Nevada Dept of Education 1989 — 1990
Diploma, General Studies
Enterprise Holdings April 2015 - Present
Convey Health Solutions December 2013 - April 2015
Advanced Call Center Technologies July 2013 - December 2013
Sitel August 2012 - April 2013
Knoah Solutions September 2011 - August 2012
Sitel February 2008 - August 2011
Skills
Contact Centers, Coaching, Soft Skills, Performance Management, Transition Management, Team Management, Outsourcing, Process Management, Employee Engagement, Quality Assurance, Customer Satisfaction, Customer Experience
Education
Gallen College
Merced College
Art Institute of Tucson July 2010 - Present
Advanced Call Center Technologies July 2009 - September 2009
Skills
Graphic Design, Illustrator, Digital Illustration, Oil Painting, After Effects, Illustration, Photography, Mac, Photoshop, Storyboarding, Animation, Digital Photography, Logo Design, Drawing, Typography, Flash Animation, Vector Illustration, Image Editing
Education
The Art Institute of Tucson 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Graphic Design
Cochise College 2003 — 2007
Audio and Video Certificate, Video production
MAXIMUS January 2015 - April 2015
Advanced Call Center Technologies February 2014 - July 2014
FrontLine Marketing 2013 - 2013
California State University, East Bay January 2012 - March 2012
Environment California September 2011 - November 2011
Skills
Sales, Photoshop, Microsoft Office, Digital Media, Customer Service, Social Networking, Advertising, Facebook, Blogging, Account Management, Teamwork, PowerPoint, Photography, Microsoft Word, Microsoft Excel, Windows, Mac, Social Media, Time Management, Research, Marketing, Team Building, Team Leadership, Data Entry, Fundraising, Data Analysis, Leadership
Education
Sacramento City College 2013 — 2016
Computer Science
Cosumnes River College 2013 — 2015
Computer Science
CSUEB 2011 — 2012
N/A, Computer Science
City and County of Denver August 2015 - Present
City and County of Denver February 2013 - August 2015
Advanced Call Center Technologies November 2012 - February 2013
Heinley Fine Art April 2012 - November 2012
City and County of Denver May 2010 - April 2012
ARAMARK Refreshment Services April 2009 - May 2010
Elite Medical Staffing July 2008 - June 2009
AmeriStaff April 2006 - June 2008
Skills
Recruiting, Technical Recruiting, Internet Recruiting, Graduate Recruitment, Student Recruiting, IT Recruitment, College Recruiting, Recruitments, Contract Recruitment, Job Fairs, Job Search Strategies, Job Descriptions, Deferred Compensation, Employee Benefits, Talent Management, Benefits Administration, Talent Acquisition, Applicant Tracking..., Training, Employee Engagement, Employee Training, Interviews, HR Policies, Human Resources, Employee Relations, Succession Planning, New Hire Orientations, PeopleSoft, HRIS, Labor Relations, Employment Law, CRM, Performance Management, Organizational...
Education
Florida State University
Bachelor's degree, English
Youth Villages May 2013 - Present
Coleman Research Group, Inc. July 2010 - May 2013
Mountain Empire Oil Company October 2009 - May 2013
Gerson Lehrman Group January 2008 - June 2010
Advanced Call Center Technologies March 2009 - September 2009
Wyndham Vacation Ownership 2008 - 2009
Silver Creek Technologies LLC January 2006 - December 2007
US China B2B Consulting Services LLC January 2004 - December 2005
Eastman Chemical Company 2001 - 2003
Asia BizNet Co. Ltd. 2001 - 2002
Skills
Business Process..., B2B, Business Development, Call Center Development, Hiring Practices, Hospitality Industry, International Business, International Relations, Internet, Leadership, Management Consulting, Marketing Strategy, Marketing Research, Private Equity, Sales Management, Strategic Consulting, Software Solution Sales, Web Marketing, Business Strategy, Strategy, Management, CRM, Sales, Start-ups, Competitive Analysis, Strategic Partnerships, Product Management, Market Research, Consulting, International Sales, Organizational..., Business Intelligence, Cross-functional Team..., E-commerce, Strategic Planning, New Business Development, B2B Marketing, Business Planning, Change Management, Training, Entrepreneurship, Market Analysis, Analysis, Venture Capital, Mergers & Acquisitions, Analytics, P&L Management, Marketing Management, Product Development, Business Process
Education
Wake Forest University - Babcock Graduate School of Management 1974 — 1975
MBA, international marketing
North Carolina State University 1969 — 1973
BS, textile chemistry
Garinger High School - Charlotte NC
High School, International Business
Sacramento County Historical Society August 2006 - Present
Franchise Tax Board March 2013 - April 2014
Preferred Pain Management October 2012 - December 2012
Enterprise Holdings May 2012 - December 2012
Advanced Call Center Technologies November 2010 - August 2011
Verizon Wireless January 2007 - August 2009
Skills
Customer Service, Call Center, Cash Handling, Telecommunications, Telephone Skills, Team Leadership, General Office Duties, Microsoft Office, Office Equipment, Loans, Troubleshooting, Sales Support, Direct Sales, Internet, Inside Sales, Training &..., Data Entry, Marketing, Call Centers, Training, Office Management, Outlook, Management, Sales Operations, Inventory Management, Team Building, Public Speaking, Cash Flow
Education
American River College
City College of San Francisco
College of San Mateo
Business
Sierra College
Marketing
Advanced Call Center Technologies November 2010 - Present
Skills
Customer Experience, Customer Satisfaction, Call Centers, Operations Management, BPO, Customer Service, Performance Management, Team Leadership, Vendor Management, Outsourcing, Process Improvement, Contact Centers, Customer Retention, Training, Team Building
Education
Milligan College 2006 — 2010
Bachelor of Science (B.S.), Human Performance & Exercise Science
Drivetime Inc February 2015 - Present
Gelato 64 April 2013 - November 2013
Amazon May 2013 - August 2013
Pizza Hut June 2012 - March 2013
Amazon Warehouse May 2011 - August 2011
Advanced Call Center Technologies May 2010 - August 2010
Arizona Western College August 2007 - May 2010
McDonald's Corporation May 2004 - August 2004
Skills
Microsoft Office, Photoshop, PowerPoint, Microsoft Word, Higher Education, Social Media, autodesk maya, Illustrator, premiere pro, Stop Motion, InDesign, Mac, autodesk mudbox, Premiere, 3D Modeling, Digital Sculpting, Video Editing, Storyboarding, Character Animation, Maya, Animation, Computer Animation, 3D, Mudbox, Traditional Animation, Adobe Audition, Adobe Creative Suite, Flash, Flash Animation, Modeling, Motion Graphics
Education
Arizona State University 2010 — 2014
Art intermedia, Genaral Curriculum, 3.22
Arizona Western College 2007 — 2010
Associate of Arts (A.A.), General Studies
San Luis high school 2004 — 2007
South Texas Vocational Technical Institute May 2009 - November 2010
Calvary Christian Day Care April 2008 - April 2009
Advanced Call Center Technologies September 2003 - December 2007
Skills
Journal Entries, Accounts Payable, Customer Service, Clerk Skills, Telecommunications..., Telephone Skills, Collections, Data Entry, Supervisory Skills, Loan Servicing
Education
South Texas Vocational Technical Institute-Brownsville 2009 — 2010
Certificate, Registered Dental Assistant
Texas State Technical College Harlingen 1998 — 1999
Certificate, Business/Office Automation/Technology/Data Entry
Advanced Call Center Technologies June 2014 - Present
Sprint October 2012 - April 2014
Blacksheep Enterprise Solutions May 2008 - October 2012
Halawa Arabians January 1988 - June 1995
Home Federal Savings January 1976 - September 1990
Skills
Program Management, Sales, Customer Satisfaction, Training, CRM, Time Management, Call Centers, Customer Service, Telecommunications, Networking, Customer Retention, Account Management, Cold Calling, Salesforce.com, Budgets, Management, Team Management, Wireless
Education
Coleman College 1980 — 1982
Computer Science
Beaufort Memorial Hospital July 2014 - Present
Advanced Call Center Technologies January 2010 - June 2014
Skills
SQL, Active Directory, JavaScript, PHP, ActiveBatch, ABAP, HTML, Unix, Software Development, C++
Education
East Tennessee State University 2010 — 2014
Bachelor's Degree, Information Technology
Jefferson Forest High School
Advanced Call Center Technologies August 2014 - Present
ACL - IHSS February 2010 - March 2012
Penguin Magic November 2009 - March 2012
Embassy Suites January 2008 - August 2008
PSC July 2007 - January 2008
Skills
World Class Customer..., Detailed Organization, Data Entry, Warehousing, Quality Control, Inventory Management, Housekeeping, Customer Service, Fax, Microsoft Word, Microsoft Office, PowerPoint, Calculus, Telephone Skills, Hydroblasting, Hazardous Waste..., Multi-line Phone, Food & Beverage, Teamwork, Invoicing, Research
Education
Stevens-Henager College-Logan 2013 — 2016
Bachelor of Computer Science, Computer Programming
Kaplan University Online 2009 — 2010
California State University-Monterey Bay 2008 — 2009
Mathematics
California State University-Sacramento 2003 — 2006
Mathematics
Vallejo Senior High 1999 — 2003
Diploma
Advanced Call Center Technologies August 2007 - September 2012
Advanced Call Center Technologies 2006 - 2012
Skills
Computer Science, Computers, Customer Service
Education
East Tennessee State University 1998 — 2003
BS, Computer Science
Sullivan South High School 1994 — 1998
Advanced Call Center Technologies August 2008 - September 2008
Alliance Data May 2005 - June 2008
Cingular Wireless September 2002 - July 2005
Mahoney's March 2001 - May 2002
Education
Northwood University 1995 — 1997
AA, Computer Science
Radius Global Solutions LLC August 2015 - Present
Penncro Associates January 2012 - August 2015
Penncro Associates, Inc. 2007 - 2011
Penncro Associates September 2004 - April 2007
Advanced Call Center Technologies 2001 - 2003
The CBE Group, Inc. 1998 - 2001
FCA 1995 - 1998
GC Services 1986 - 1995
Pennsylvania Department Of Revenue 1976 - 1986
Skills
Credit Cards, Credit, Executive Management, Call Centers, Risk Management, Management, Credit Analysis, Business Development, Financial Services, Process Improvement, Credit Risk, Operations Management, Call Center, Strategy, Customer Service, Strategic Planning, Banking, Loans, Finance, Mortgage Lending, Vendor Management, Accounts Receivable, Portfolio Management, Loss Mitigation, Outsourcing, Leadership, Coaching, Financial Analysis, Loan Servicing, Team Building, Financial Risk, Relationship Management, Insurance, Mortgage Servicing, Sales, Skip Tracing, Analysis, New Business Development, Customer Satisfaction, Debt Collection, Compliance, Customer Relations, Mortgage, Default, Forecasting
Education
Penn State University 1978 — 1980
york suburban 1970 — 1974
Bachelor of Business Administration (B.B.A.)
University of New Mexico June 2010 - Present
Advanced Call Center Technologies May 2011 - September 2012
Sonic Drive-In June 2008 - May 2009
Skills
Always Punctual, Accepting Responsibility, Learning Quickly, Microsoft Office, Type 50wpm, Cpr Certified, Hardwork, Perfectionist, Goal Oriented
Education
The University of New Mexico 2010 — 2013
Central New Mexico Community College 2009 — 2010
GE Healthcare December 2014 - Present
UT Medical Center 2008 - 2014
former Baptist Hospital in Knoxville (Riverside) 2007 - 2008
Advanced Call Center Technologies 2003 - 2007
Intellithought 2000 - 2003
Skills
HIPAA, Troubleshooting, Clinical Research, Customer Service
Education
Milligan College 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
East Tennessee State University 2005 — 2007
Bachelor's Degree, Cardiopulmonary Science
East Tennessee State University 1992 — 1997
Bachelor's Degree, Business Administration
Advanced Call Center Technologies January 2012 - Present
Skills
Call Center, Workforce Management, Customer Service, Customer Satisfaction, Process Improvement, Customer Experience, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Call Centers
Education
East Tennessee State University 2012 — 2015
Catholic Charities of the Archdiocese of Galveston-Houston April 2014 - Present
IDEA Public Schools February 2013 - March 2014
Advanced Call Center Technologies November 2011 - January 2013
Assumption University of Thailand October 2010 - June 2011
BB Consulting Svc: Cross-Culture and Language Training January 2009 - September 2010
ELS Educational Services, Inc September 2006 - September 2010
Logistical Solutions International August 2006 - May 2008
Chevron March 1998 - March 2006
Education
Université Robert Schuman (Strasbourg III) 2008 — 2008
Graduate Exchange Student - Ecole de Management Strasbourg (EM Strasbourg Business School), International Business/Trade/Commerce
University of St. Thomas (TX) 2006 — 2008
Master of International Business, International Business
High School for Performing and Visual Arts, Houston
Diploma, Vocal Major
Houston Baptist University
Music Performance, General
University of Houston
Bachelor of Arts (B.A.), History, English
Allied Dispatch Solutions October 2014 - Present
Advanced Call Center Technologies May 2014 - August 2014
Best Buy November 2013 - May 2014
Pflag Tri-Cities October 2012 - January 2014
J E Enterprises July 2013 - October 2013
Citi January 2013 - July 2013
Northeast State Community College August 2012 - December 2012
Carmike Cinemas December 2008 - June 2011
Skills
Training, Leadership, Public Speaking, Banking, Credit, Financial Services, Fixed Income, Credit Analysis, Credit Cards, Public Relations, Insurance, Management, Sales, Call Centers, Customer Experience, Customer Service, Customer Satisfaction, Team Management, Microsoft Excel, Coaching, Customer Retention, Outlook, Team Building, Loans, Employee Training, Business Development, Budgets, Marketing, Data Entry, Business, Team Leadership, Fundraising, Microsoft Word, Interviews, Social Networking, Teamwork, Critical Thinking, Event Planning, Conflict Resolution, Leadership Development, Community Outreach, Strategic Planning, Volunteer Management, Account Management, Analysis, Time Management, Recruiting, Administration, Retail, Employee Relations
Education
Northeast State Community College 2012 — 2013
Associate of Arts (A.A.), Counseling Psychology
East Tennessee State University 2009 — 2012
Counseling Psychology
McDonald's Corporation July 2011 - December 2014
Advanced Call Center Technologies March 2013 - November 2014
Liberty Tax Service January 2013 - February 2013
Jackson Hewitt Tax Service Inc. January 2009 - February 2009
Talbots November 2007 - December 2008
Staffing Solutions September 2007 - October 2007
Walmart May 2006 - September 2007
Catalyst HR Group January 2006 - March 2006
Skills
Customer Service, Microsoft Office, Web Development, Project Management, Leadership, Social Media, Management, Social Networking, Training
Education
Liberty University 2011 — 2014
Accounting, 3.52
University of Delaware 1989 — 1994
Bachelor, Major: Electrical Engineering, Minor CIS, 2.94
AirWatch February 2014 - Present
CEB February 2012 - February 2014
Chico's FAS Inc. July 2006 - March 2012
CodeKnights, Inc. February 2002 - July 2006
Value Direct/ PAI February 2001 - February 2002
Advanced Call Center Technologies March 1999 - January 2001
Oracle October 1998 - March 1999
Vanstar August 1996 - October 1998
Skills
Microsoft SQL Server, Windows Server, Oracle, IIS, Linux, Windows, Servers, Data Center, PHP, Enterprise Software, Networking, Virtualization, MySQL, Storage, Hardware, CRM, Project Management, Technical Support, VoIP, Integration, Active Directory, Disaster Recovery, Infrastructure, VMware, Information Technology, SharePoint, System Administration, Enterprise Architecture, ITIL, Citrix, Microsoft Exchange, DNS, IT Operations, Security, Microsoft Technologies, Visio, IT Management, Business Intelligence, Network Administration, SaaS, Leadership, Vendor Management, Databases, Team Leadership, Change Management
Education
Dekalb Community College 1995 — 1996
Computer Science
Parkview High 1991 — 1995
Chattahoochee High School
Chattahoochee High School
Chattahoochee High School
Samaritan's Purse November 2010 - Present
Advanced Call Center Technologies September 2008 - November 2010
Amazon.com May 2007 - September 2008
Convergys March 1996 - May 2007
Skills
Performance Management, Talent Management, Talent Acquisition, Employee Relations, Recruiting, Change Management, Program Management, Leadership, Process Improvement, Strategy, Onboarding, HRIS, Employee Engagement, Human Resources, Personnel Management, Succession Planning, Training, Leadership Development, HR Policies, Employee Training, Conflict Resolution, Coaching, Interviews, Applicant Tracking..., Policy, Nonprofits, Management, Strategic Planning
Education
The University of Texas at Austin - Red McCombs School of Business
Master of Business Administration (MBA)
University of South Alabama
Bachelor's of Science (BS), Human Resource Management, Minor in Industrial Sociology
Montgomery College
Associate of Arts and Sciences (AAS), Business Management
University of Maryland College Park
Political Science and Government
Advanced Call Center Technologies
Skills
Finance, Banking, Auditing, Accounting, Consulting, Team Building, Microsoft Office, Process Improvement, Leadership, CRM, Financial Reporting, Outsourcing, CPA, Operations Management, Financial Analysis, BPO
Education
Villanova University School of Law 2007 — 2009
M.T., Masters of Taxation
Kutztown University of Pennsylvania 2001 — 2003
B.S.B.A, Accounting
Advanced Call Center Technologies August 2012 - January 2013
Center Unified School District October 2000 - August 2012
Sacramento County Office of Education April 2001 - June 2003
Wells Fargo Data Center May 1999 - June 2000
Skills
Curriculum Design, Teaching, Curriculum Development, Educational Leadership, Lesson Planning, Classroom Management, Literacy, Elementary Education, Differentiated..., Tutoring
Education
California State University-Sacramento
BA, Communication and Media Studies
Sears Holdings Management Corporation April 2013 - Present
Advanced Call Center Technologies January 2011 - March 2013
Sears Holdings Management Corporation December 2009 - October 2010
Sears FLS February 2008 - January 2009
Mervyns January 2006 - February 2008
Skills
Loss Prevention, Retail, Multi-unit, Fraud, Inventory Management, Store Management, Income Statement, Merchandising, Customer Service, Inventory Control, Interviews, Process Scheduler, Operations Management, Customer Satisfaction, Distribution Center..., Call Centers, Computer Repair, Customer Experience, Sales, Profit, Multi-Unit, Leadership, CCTV, Shrinkage
Education
New Mexico State University
Adventist Health System April 2014 - Present
Takoma Medical Associates October 2012 - Present
Bristol Tennessee Essential Services March 2012 - October 2012
Advanced Call Center Technologies May 2009 - March 2012
Embarq March 2004 - December 2008
Sprint Nextel\Embarq March 2004 - April 2004
Charter Communications January 2001 - January 2003
Skills
Software Documentation, Troubleshooting, Telecommunications, Project Management, Technical Support, Management, IT Management, Active Directory, SharePoint, Vendor Management, Process Improvement, Call Centers, Program Management, Training, Team Leadership, Access, Computer Hardware, Testing, Hardware, Help Desk Support, Microsoft Exchange, Call Center, Strategic Planning, Windows Server, CRM, Disaster Recovery, Project Planning, Consulting, Problem Solving, Hardware Support, Product Development, Software Implementation, Program Implementation, IT Project..., Business Process..., Business Process..., Software Project..., IT Project Leadership, IT Solutions, Six Sigma, Kaizen, Informatics, NextGen, EMR, Healthcare, Healthcare Information..., EMR Training, EHR
Education
East Tennessee State University
Bachelor's degree, Information Technology and Business Management
East Tennessee State University
Advanced Call Center Technologies February 2005 - Present
HHGS June 2002 - August 2003
Fairfield Resorts December 1999 - October 2002
Skills
Account Management, BPO, B2B, Call Center, Customer Satisfaction, Call Centers, Customer Service, Leadership, Management, Operations Management, Outsourcing, Process Improvement, Sales, Sales Management, Sales Operations, Team Building, Team Leadership, Vendor Management, Workforce Management, Customer Retention, Training
Education
Milligan College 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Virginia Intermont College
Bachelor of Business Administration (BBA)
Villanova University
Certificate, Six Sigma Green Belt
CenturyLink February 2014 - Present
CenturyLink March 2011 - February 2014
Embarq January 2007 - March 2011
Advanced Call Center Technologies July 2002 - January 2007
Fingerhut Companies April 1996 - May 2002
Skills
Cisco Technologies, Cisco VoIP, Cisco Call Manager, Cisco UCS, Cisco Routing &..., Cisco Routers, Cisco Wireless, Cisco IOS, Cisco Certified, VoIP, MPLS, Ethernet, Windows Server, Avaya IP Telephony, Networking, Servers, Switches, WAN, Routers, Network Design, Avaya, Routing, Unified Communications, IP, Telephony, SIP, VPN, Troubleshooting, Avaya Technologies
Education
Northeast State Community College 1991 — 1994
Associate of Arts and Sciences (A.A.S.), Instrumentation Engineering Technology
Northeast State Community College 1991 — 1994
Associate of Arts and Sciences (A.A.S.), Computer Engineering Technology
Advanced Call Center Technologies, LLC February 2015 - June 2015
Advanced Call Center Technologies September 2013 - April 2015
AGC Flat Glass, NA September 2008 - September 2013
Home 2009 - 2011
Advanced Call Center Technologies October 2002 - September 2008
The Faneuil Group October 2001 - September 2002
The Faneuil Group February 1997 - September 2001
Century 21 1995 - 1996
Skills
Accounting, Employee Benefits, Benefits Administration, Management, Employee Relations, Team Building, Accounts Receivable, Finance, Human Resources, Leadership, Payroll, Call Centers, Deferred Compensation, Strategic Planning, Vendor Management, ADP Payroll, Performance Management, Accounts Payable, Onboarding, Process Improvement, HRIS, Customer Service, ADP E-Time, ADP General Ledger, Quickbooks, SAP, Global Payroll, Ex-Pat Payroll, ADP TotalSource (PEO), ADP Tax & Financial..., ADP Tax Credit Services, ADP Work Number..., Kronos Timekeeping, Kronos WFC, Process, Care Giver, Taleo, System Administration, Microsoft Excel, MS Excel Pivot Tables, Training
Education
Leadership Kingsport 2012 — 2013
East Tennessee State University 1991 — 1995
BBA, Corporate Finance
Mobile Container Service of Greater Tennessee September 2013 - Present
BigDan fab and Metal Art November 2012 - Present
ComServe April 2013 - September 2013
Superior Unlimited August 2012 - April 2013
Advanced Call Center Technologies April 2008 - October 2010
Skills
Supervisory Skills, Inspection, Metal Fabrication, Operations Management, Welding
Education
Northeast State Community College 2011 — 2013
Welding/ Fab, Welding Technology/Welder, 3.8
First TN. Area on Aging and Disabilities April 2013 - Present
Public Partners,LLC May 2012 - Present
Symmetry Financial Group October 2011 - June 2012
Advanced Call Center Technologies August 2011 - October 2011
YWCA January 2009 - May 2009
Preferred Professionals Medical Staffing April 1993 - November 2000
Skills
Sales, Health Insurance, Public Relations, Program Development, Office Management, Contract Management, Marketing Management, Public Speaking, Customer Service, Non-profits, Nonprofits, Certified Grant Writer, Healthcare, Human Resources
Education
King University 2010 — 2011
Masters In Business Administration, Heatlhcare Administration
East Tennessee State University 2006 — 2009
BS, General Studies/Public Health Administration
Mountain Empire College, Big 1981 — 1985
Associate Of Arts and Science, business management; related
Advanced Call Center Technologies 2003 - Present
Cendant Corporation 1999 - 2003
Skills
Organizational..., Management, Performance Management, Retail, Call Centers, Customer Service, Leadership, Vendor Management, Change Management, Feedback, Outsourcing, Telecommunications, Leadership Development, Operations Management, Workforce Planning, BPO, Coaching, Marketing, Onboarding, Employee Relations, Call Center, Recruiting, Customer Satisfaction, Customer Experience, Telemarketing, Team Building, Staff Development, Team Leadership, Training, Customer Retention
Education
East Tennessee State University
BS Communication, Education
Northwestern University
MS, Communication
Advanced Call Center Technologies October 2014 - Present
Aegis Communications August 2008 - September 2014
IBM Global Process Services June 2007 - July 2008
Corporate Executive Board April 2006 - June 2007
Copal Amba (a Moody’s subsidiary) January 2005 - March 2006
Pinnacle BPO City Pvt Ltd November 2003 - January 2005
Cybizcall International Limited, December 2002 - November 2003
TECHNA INTERNATIONAL CORP January 1997 - November 2002
Skills
Applicant Tracking..., Cross-functional Team..., Learning Management..., Performance Improvement, Restructuring, Performance Management, Employee Relations, Talent Management, Employee Engagement, Team Management, Human Resources, CSRs, Workforce Management, BPO, Recruiting, Training, Outsourcing, Personnel Management, Organizational..., Performance Appraisal, Management, Succession Planning, Employee Benefits, Leadership
Education
Delhi University 1992 — 1994
MA, History
Loreto College 1989 — 1992
BA, History
Bridges Inc. February 2012 - Present
CNA Engineering October 2011 - December 2011
Advanced Call Center Technologies August 2011 - October 2011
Ultimate Staffing November 2010 - April 2011
Borges Architectural Group, Inc. December 2005 - February 2009
Placer Title Company March 2005 - December 2005
Pass Labs March 2001 - February 2005
Skills
PowerPoint, Research, Teamwork, Windows, Microsoft Office, Microsoft Excel, Customer Service, Social Media, English, Soldering, Day Care, Typing, Phone Etiquette, Multi Tasking, Multi-line Phone, Internet, Office Administration, Quality Control, Strategic Planning, Youth Work, Telephone Skills
Education
American InterContinental University 2010 — 2011
Bachelor's Degree, Criminal Justice and Corrections, 3.75
American InterContinental University 2009 — 2010
Associate's Degree, Business Administration and Management, General, 3.61
Advanced Call Center Technologies December 2010 - Present
Foundation for Economic Education May 2007 - August 2010
Federal Covers & Textiles, Inc December 2002 - February 2007
Map Applications, Inc January 1999 - January 2002
NC Republican Party January 1997 - January 1999
Skills
Journalism, Social Media Marketing, Teaching, Political Science, Non-profits, Nonprofits, Management, Fundraising
Education
American Graduate University
The University of Georgia
Bachelor of Arts, Political Science
Wake Forest University
Juris Doctor, Law
Advanced Call Center Technologies May 2014 - Present
Connextions July 2013 - February 2014
Advanced Call Center Technologies January 2013 - July 2013
Acquinity Interactive May 2011 - December 2012
LiveOps October 2007 - November 2011
K-Designers March 2007 - September 2007
Ameriwest Financial August 2000 - August 2006
K-Designers August 2000 - August 2001
Discovery Call Center Solutions October 1996 - August 2000
Skills
Call Center, Lead Generation, Account Management, Direct Response, Process Improvement, Team Building, Customer Acquisition, Call Center Development, Workforce Management, Customer Experience, B2B, Operations Management, Training, Call Centers, Project Management, Leadership, Direct Marketing, Start-ups, Performance Management, Sales, Telemarketing, Customer Retention, Strategic Planning, Enterprise Software
Education
American River College 1995 — 1997
Innovative Marketing April 2004 - Present
Solar Cityy January 2014 - December 2014
Advanced Call Center Technologies January 2011 - November 2012
HomEq Servicing March 2009 - November 2010
HomEq Servicing January 1997 - January 2004
Victorian Apartments January 1995 - January 1997
State of California January 1992 - January 1995
Skills
Loan Servicing, Mortgage Servicing, Loss Mitigation, Mortgage Lending, Loans, Credit, Mortgage Banking, Loan Modifications, Banking, Call Center, Risk Management, Customer Service, Lotus Notes, Process Improvement, Access, Foreclosures, Leadership, Customer Satisfaction, Team Building, Vendor Management, Default, Mortgage Underwriting, Relationship Management, Underwriting, Financial Analysis, Training, REO, FHA, Management, Policy, Sales, Outlook, Analysis, Business Continuity, Performance Management, Accounts Payable, Microsoft Excel, Accounting, Visio, Forecasting, Credit Risk, Financial Risk, Coaching, Loan Origination, Call Centers, Financial Services, Finance
Education
Sacramento City College
Business Law
Heald College 1984 — 1985
AA, Business
Tele-Optics, Inc. April 2015 - Present
Vector Marketing November 2013 - Present
eBryIT, Inc. March 2015 - Present
Staffpro Inc. March 2015 - April 2015
Tech Force National September 2014 - February 2015
CompuCom July 2014 - July 2014
Advanced Call Center Technologies June 2014 - July 2014
Mosaic Sales Solutions March 2014 - June 2014
Cumulus Media September 2013 - June 2014
423 Mobile Car Care, LLC November 2010 - December 2013
Skills
Troubleshooting, Microsoft Office, Advertising, Sales, Customer Service, Management, Graphic Design, Software Installation, Public Speaking, Team Building, Video Production, Windshield Repair, Windows 7, Video Editing, Final Cut Pro, Social Media, Microsoft Word, Marketing, Adobe Creative Suite, Promotions, Macintosh Applications, Macintosh hardware, Windows Server, Linux, Red Hat Linux, Windows, Mac OS, Apple Software, Machine Tools, Electronics, Hardware Installation, Equipment Installation, Computer Hardware..., Network Installation, IT Operations, Networking Solutions, Network Systems, Video Games, Costumes, QuarkXPress, Flash Animation, Apple Motion, Apple Safari, Consumer Electronics, Field Installation, Installation Design, AV Installation, Radio Broadcasting, Disc Jockey, Active Directory...
Education
King University 2015 — 2016
Associate of Arts and Sciences (AAS)
ITT Technical Institute - Johnson City, TN 2013 — 2015
Associate of Arts and Sciences (AAS) as Salutatorian
Color Tec 2011 — 2011
Certificate
Commonwealth International University 1997 — 1998
Associate of Arts and Sciences (AAS)
Leeward Community College 1988 — 1996
Associate of Arts and Sciences (AAS)
Advanced Call Center Technologies February 2013 - Present
Festiva Hospitality Group September 2012 - January 2013
Advanced Call Center Technologies January 2012 - September 2012
Advanced Call Center Technologies July 2010 - January 2012
Skills
Windows, SQL, C#, HTML, VB.NET, XML, Operating Systems, Software Documentation, Call Center, Microsoft SQL Server, Troubleshooting, PL/SQL, Microsoft Office, Databases, Visual Studio, Software Installation
Education
East Tennessee State University 2004 — 2010
Bachelor of Science, Computer Science
Wellmont Health System October 2012 - Present
Wellmont Health System February 2012 - October 2012
Advanced Call Center Technologies July 2010 - February 2012
Skills
Microsoft SQL Server, Visual Basic, .NET, SQL, VB.NET, HTML, Software Documentation, PL/SQL, Visual Studio, Database Design, C#, T-SQL, SQL Server, Mercurial, Oracle, CSS, XML, JavaScript, PHP, WPF, VSS, Subversion, Objective-C, Shell Scripting, Epic Systems, Cogito Clarity, Cogito Data Warehouse, Database Administration
Education
East Tennessee State University 2006 — 2010
BS, Computer Science
Saratoga Technologies August 2015 - Present
bancintranets December 2011 - August 2015
Walmart October 2010 - December 2011
Advanced Call Center Technologies September 2009 - January 2010
Skills
Servers, Technical Support, SQL, Java, HTML, Computer Hardware, Microsoft SQL Server, Windows
Education
East Tennessee State University 2007 — 2010
Bachelor's, Computer Science
PDS Tech, Inc. July 2015 - August 2015
Advanced Call Center Technologies June 2014 - July 2014
Toys R Us December 2012 - January 2013
Toys R Us October 2011 - January 2012
Skills
Cooperation, Cash Handling Experience, Data Entry, Customer Service, Computer Maintenance, Proofreading, Public Speaking, Copy Editing, Troubleshooting, Teaching, Writing Skills, Teaching Adults, Mathematics, Religious Studies, Writing, Time Management, Event Planning, Microsoft Office, Social Media, Microsoft Word, Community Outreach, Social Networking, PowerPoint
Education
East Tennessee State University 2006 — 2010
Bachelor's of Science, Computer Science
Daniel Boone High School 2002 — 2006
Innovative Technology July 2008 - Present
Center Partners March 2010 - August 2010
UnitedHealthcare April 2009 - November 2009
American Water Heater October 2008 - February 2009
Advanced Call Center Technologies March 2007 - June 2008
Whirlpool Corporation April 2004 - November 2004
Comcast Cable Communications April 2003 - November 2003
Nova Information Systems April 2002 - November 2002
GC Services January 2001 - February 2002
Shular Inn March 1998 - June 2000
Education
King College 2012 — 2013
Masters, Business Administration
Tusculum College 2005 — 2011
Bachelors of Science, Organizational Management
Theatre Bristol October 2011 - Present
Advanced Call Center Technologies July 2010 - June 2011
Johnson City Medical Center May 2008 - January 2010
Skills
Problem Solving, Retail, People Skills
Education
East Tennessee State University 2007 — 2009
In Progress, Pre-Medical
Tennessee High School 2003 — 2007
Diploma, Diploma
Geary County USD 475 July 2015 - Present
Advanced Call Center Technologies August 2014 - December 2014
McCain Auditorium, Kansas State University August 2013 - May 2014
Becker, Burke Associates July 2005 - April 2012
Convergys Corporation August 2000 - December 2004
Skills
Access, Microsoft Excel, Analysis, Telephone Skills, Outlook, Data Entry, Customer Satisfaction, PowerPoint, Microsoft Office, Customer Service, Process Improvement, Business Analysis
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2007 — 2011
Master of Business Administration (MBA), Accounting and Finance
Kansas State University 1995 — 2000
Bachelor of Arts (B.A.), Theatre/Theater
Florida Blue September 2014 - July 2015
Salish Kootenai College October 2012 - June 2014
Salish Kootenai College September 2011 - June 2014
Anderson Radio Broadcasting November 2009 - March 2012
DIRECTV December 2008 - May 2009
Advanced Call Center Technologies September 2007 - May 2008
Gustafson's Dairy LLC May 2005 - September 2007
Skills
OS X, Linux, Troubleshooting, Network Administration, Networking, Perl, Customer Service, Security, Visual Basic, Windows 7, Programming, MySQL, Technical Support, JavaScript, VMware, Computer Repair, C++, Oracle, Ubuntu, Fedora, Windows Vista, Network Security, XP, CSS, PHP, Computer Security, Access, Inventory Management, Public Speaking, Help Desk Support, Project Management, Technical Writing, SQL, Excel, Word, Creative Writing, Creative Problem Solving, Internet Research, Windows NT, Windows 3.1, Windows 8, Web Design, Cisco Technologies, Data Mining, Database Administration, Client Development, Information Technology, Research, Team Leadership, PowerPoint
Education
Salish Kootenai College 2011 — 2014
Associate in Science - Information Technology, Information Technology
Florida Community College at Jacksonville 1986 — 1990
Associate of Arts (A.A.), General Studies, 3.04
Duncan U. Fletcher High School 1983 — 1986
High School, General Academic, 2.78
Bose Corporation August 2013 - May 2014
We Are Prologo August 2012 - January 2013
Global Contact Services July 2011 - August 2011
Advanced Call Center Technologies January 2011 - April 2011
Skills
Computer Hardware, Computer Repair, Networking, Sales, Customer Service, Computer Science, Network Administration
Education
Centro de Estudios Superiores del Estado de Sonora 2012 — 2013
Associate's Degree, Computer Software Engineering
Arizona Western College 2010 — 2012
Information Technology
Instituto Kino 2007 — 2010
Information Technology
Sullivan County Health Department January 2013 - Present
Advanced Call Center Technologies March 2010 - December 2012
East Tennessee State University September 1998 - June 2003
East Tennessee State University August 1998 - June 2003
Skills
Windows, Remote Administration, Great troubleshooting..., Call Centers, Technical Support, Active Directory, Help Desk Support, Troubleshooting, Computer Hardware, Windows Server, Vendor Management, Windows 7, Microsoft Exchange, Software Documentation, Printers, Software Installation
Education
East Tennessee State University 1998 — 2003
Bachelor of Science (B.S.), Information Technology
Advanced Call Center Technologies 2011 - 2011
Education
Everest University-Tampa 2011 — 2011
Daniel Boone High School 2006 — 2009
Diploma
Advanced Call Center Technologies 2009 - 2012
Skills
Call Centers
Education
Milligan College 2007 — 2010
Self-employed 2009 - 2012
Advanced Call Center Technologies March 2008 - January 2010
Skills
great interpersonal..., Typing, Windows, Microsoft Word, Customer Service, Computers, People Skills, Long-term Care, Talking, Easy to Talk to, Straight Talking, Self Help, Helping Clients
Education
Tennessee Technology Center at Elizabethton 2007 — 2007
none, LPN
Elizabethton High School 2003 — 2005
GED, ged
Advanced Call Center Technologies September 2012 - December 2013
Douglas ARC March 2007 - April 2012
Cochise County May 1998 - September 2006
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Sales, Telemarketing, Cashiering, Workforce Management, Customer Retention, BPO, Data Entry, Management, Invoicing, Administrative...
Education
Cochise College 1986 — 1988
Liberal Arts and Sciences/Liberal Studies
Cochise College 1982 — 1984
Associate of Applied Science, Business/Office Automation/Technology/Data Entry
Advanced Call Center Technologies March 2011 - Present
Dept. of Transportation in California October 2007 - November 2010
Skills
Cerified Train the..., Certify Selection..., Certification Factory...
Education
California State University-Sacramento 1980 — 1987
Bachelor of Science (B.S.), Business and Psychology
Marshall University 1978 — 1979
Advanced Call Center Technologies 2006 - 2010
Education
Cleveland State Community College
Advanced Call Center Technologies January 2012 - Present
Advaced Call Center Technologies September 2010 - January 2012
Envision INC. October 2009 - September 2010
Skills
Customer Service
Education
Mars Hill College 2007 — 2009
Lees-McRae College 2003 — 2004
Advanced Call Center Technologies July 2011 - February 2013
Skills
C#, Visual Basic, Microsoft SQL Server, HTML5, CSS, Customer Service
Education
Northeast State Community College 2013 — 2016
Associate’s Degree, Computer and Information Sciences, Concentration: Computer Programming
Sullivan South High School 2005 — 2009
High School, Information Technology/ General Education
Advanced Call Center Technologies 2010 - 2011
Education
East Tennessee State University
Green Dot Corporation March 2014 - Present
Advanced Call Center Technologies December 2011 - February 2014
Skills
Workforce Management, Customer Satisfaction, Customer Service, Report Development, Data Analysis, Trend Analysis, Data Entry, Vendor Management, Process Optimization, Process Improvement, Trend Forecasting, Call Routing, Number Crunching, Microsoft Excel, Multi Tasking
Education
East Tennessee State University 2004 — 2006
Biochemistry, Junior
Advanced Auto February 2014 - November 2014
Motel 6 May 2010 - July 2012
Advanced Call Center Technologies 2012 - 2012
Skills
Bi-Lingual Spanish can..., Highly resourceful, Dependable Team Player, Knowledge in MS Word, Knowledge wiIth Excel, Knowldge with Powerpoint, Exceptional Listener..., High work ethic, Successful completing..., Customer Service, Telephone Skills, Time Management
Education
Brookline College-Tucson 2014 — 2015
Certification, Medical/Clinical Assistant, 4.0
Douglas High School 2004 — 2007
Diploma, General Education
Advanced Call Center Technologies April 2014 - Present
Texas Army National Guard August 2012 - September 2013
Skills
Customer Service, Communication Skills, Outlook, Military Experience, Intelligence Analysis, Army, National Security, Military, Intelligence, Security Clearance, Weapons, Operational Planning, Counterterrorism, Military Training
Education
Defense Language Institute 2012 — 2013
Arabic Language and Literature
Harlingen High School 2008 — 2012
Advanced Call Center Technologies August 2012 - Present
Education
Northeast State Community College 2003 — 2006
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Advanced Call Center Technologies August 2013 - Present
The Brock Group August 2011 - August 2013
Pal's April 2010 - July 2011
Skills
Customer Service, Microsoft Office, Java, HTML, Adobe Fireworks, Adobe Design Programs, Windows 7, Windows Vista, Windows XP Pro, Android, Graphics Software, Web Design, Website Development, CSS Javascript, Flash Animation
Education
Mountain Empire Community College
Paragon Diner November 2012 - Present
Advanced Call Center Technologies February 2012 - April 2012
Roadrunner Markets June 2011 - October 2011
Pals August 2010 - February 2011
Skills
Computer Proficiency, Computer Repair, Computer Maintenance, Works well with people, Communication Skills, Follow Instructions, Hard worker, Excellent Microsoft..., Excellent Windows Skills
Education
Northeast State Community College 2014 — 2016
Currently Attending, Computer Programming, Computer Engineering
Daniel Boone Highs School 2007 — 2011
3.2
Convey Health Solutions August 2012 - Present
Arizona Department of Corrections February 2011 - February 2012
Advanced Call Center Technologies October 2009 - June 2010
Skills
Clerical Skills, Computers, Bilingual-English/Spanis..., Customer Service, Internet
Education
Arizona Western College 2013 — 2015
San luis high school 2002 — 2006
High school diploma
Advanced Call Center Technologies 2007 - 2014
Education
East Tennessee State University 2003 — 2005
Marriage and Family Therapy/Counseling
The University of Virginia's College at Wise 2001 — 2003
Bachelor of Science (B.S.), Psychology