Advanced Call Center Technologies

Description

Address: 2031 S Spring Valley Rd, Junction City, KS 66441 Hours: Open 24 hours SundayOpen 24 hoursMonday(Martin Luther King Jr. Day)Open 24 hoursHours might differTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSaturdayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (785) 210-0435: : : : Website: Place name: : Category: : Website: http://acttoday.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question Q: This place of employment is upsurd .They dont care about their workers .The main objective is just to have another number working .This place fires so many people . This is why they are always hiring .I say work here while trying to find another job.A: I work here I advise to find another job while working here. They are too hard on the workers and they write you up for the stupidest things. Customers do not enjoy when they want to make a payment and you ask them 5 questions that they hate.(1 more answer)See all questions (4) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Advanced Call Center Technologies Junction City Posting publicly on the Web Write a review Reviews"Great place to work good money ." "Amazing job and atmosphere." "Did not have compassion for the employees" View all Google reviews

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Advanced Call Center Technologies Employees

Employee
Years
Job
Industry
Cyndi Noriega Cyndi Noriega United States Details
Cyndi Noriega's Advanced Call Center Technologies Experience December 2013 - July 2014
Job Experienced, energetic Client Services Mgr., seeking opportunity!
Industry Telecommunications
Experience
Convergys  March 2015 - Present
Convergys  March 2015 - 2015
Advanced Call Center Technologies   December 2013 - July 2014
AT&T  August 2011 - March 2012
AT&T  July 2008 - August 2011
at&t  April 2007 - July 2008
at&t  December 1999 - April 2007

Skills
MPLS, Managed Services, VoIP, IP, Long Distance, Telecommunications, Vendor Management, DWDM, Wireline, Broadband, Escalation, Customer Satisfaction, Telecommunications..., Service Delivery, Process Improvement, Call Center Manager, Microsoft Office, Visio, Microsoft Excel, CRM, RFP Generation, Interpersonal Skill, Job Coaching, Sales Presentations, Problem Solving, Interviewing Skills, Account Management, Outside Sales, Cross-functional Team..., Strategic Planning, Training Delivery, Avaya IP Telephony, Direct Sales, LAN-WAN, Contract Negotiation, ATM networks, Broadband Access, Data Center, T1, Call Centers, Wireless, Performance Improvement, Networking, Cloud Computing, Training, Leadership, Customer Retention, Software Documentation, Recruiting, Program Management

Education
University of Canterbury   2012 — 2012
Bachelor of Business Administration, Business Administration and Management, General

Pasadena City College
Associate of Arts (A.A.), Pre-Law

Adam Caudill Adam Caudill Johnson City, Tennessee Area Details
Adam Caudill's Advanced Call Center Technologies Experience December 2005 - Present
Job Application Development Manager at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   December 2005 - Present
Various  2001 - 2005

Skills
SDLC, IT Management, C#, Metasploit, Oracle, Git, SQL, Security, PCI DSS, Reverse Engineering, Cryptography, Call Center, PHP, Web Application Security, Architecture, Outsourcing, Management, Troubleshooting, Programmers, Vendor Management, Call Center Development, Workforce Management, Databases, Call Centers, .NET, PL/SQL, WPF, Software Documentation, Software Development, Disaster Recovery, Leadership, Visual Studio, Database Design, Avaya, Integration, IVR

Education
Florida Metropolitan University   2001 — 2003

Eric Bolus Eric Bolus North Highlands, California Details
Eric Bolus's Advanced Call Center Technologies Experience May 2013 - October 2013
Job Customer Contact Specialist
Industry Security and Investigations
Experience
Health Net  October 2014 - December 2014
MAXIMUS  June 2014 - October 2014
Advanced Call Center Technologies, LLC  October 2013 - May 2014
Advanced Call Center Technologies   May 2013 - October 2013
Landmark Distributors   May 2013 - June 2013
EML Transport LLC   July 2007 - February 2009
AAFES  May 2008 - September 2008

Skills
Office Administration, Loss Prevention, Customer Service, Outlook, Computer/Technical..., Asset Protection, Inventory Control, Digital Photography, Portrait Photography, Travel Photography, Sales, Access, Microsoft Excel, PowerPoint, Microsoft Word, Electronics (Cellphone..., Warehouse Control, Videographer, Solar Power, Webconferencing, Video Installation

Education
AMRA Cellphone Repair Inc.   2005 — 2006
Vocational, Cellphone Repair, 3

Jose Rizal University   2005 — 2006
Undergraduate, Communication and Media Studies

New Era University   2000 — 2003
Undergraduate, Evangelical Ministry

New Era University, Quezon City   2000 — 2003
Undergraduate, College of Evangelical Ministry

American River College   2000 — 2002
Associate's degree, General Education

Veronica Amaya Veronica Amaya Sacramento, California Details
Veronica Amaya's Advanced Call Center Technologies Experience January 2013 - Present
Job Csr at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   January 2013 - Present
Cash & Go   October 2004 - November 2009

Skills
Medical Assisting, Home Health Agencies, Caregivers

Education
Kaplan College-Stockton   2008 — 2009
Bachelor of Science (BS), Medical/Clinical Assistant

Silda Holguin Silda Holguin San Luis, Arizona Details
Silda Holguin's Advanced Call Center Technologies Experience March 2008 - January 2009
Job Student at Arizona Western College
Industry
Experience
Advanced Call Center Technologies   March 2008 - January 2009
State Farm  August 2007 - October 2007

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Sales

Education
Arizona Western College   2013 — 2017
Current Student, General Studies

San Luis High School   2004 — 2008
Diploma, General Studies

Jennifer Curiel Jennifer Curiel Tucson, Arizona Details
Jennifer Curiel's Advanced Call Center Technologies Experience May 2013 - August 2013
Job Tutor at Roskruge Elementary School
Industry Accounting
Experience
Primerica Finance Services  June 2015 - Present
WordCats and MathCats   September 2012 - May 2015
Advanced Call Center Technologies   May 2013 - August 2013

Skills
Bilingual-English/Spanis..., Sales Operations, Strategic Communications, Determination, Leadership, Training, Analysis, Leadership Development

Education
University of Arizona   2011 — 2015

Arizona Western College   2007 — 2008

Angela Schwartz Angela Schwartz Citrus Heights, California Details
Angela Schwartz's Advanced Call Center Technologies Experience February 2013 - December 2013
Job Project Administrator at AECOM
Industry Executive Office
Experience
AECOM  December 2013 - Present
Advanced Call Center Technologies   February 2013 - December 2013
Robert half - office team  June 2000 - June 2003

Skills
Healthcare, Microsoft Excel, Microsoft Office, Data Entry, Outlook, Customer Service, Access, Microsoft Word, Process Improvement, Administrative..., PowerPoint, Software Documentation, Time Management, Training, Management, Telephone Skills, Customer Satisfaction, Administration

Education
Santa Clara University   1982 — 1985
English Language and Literature, General

Kiljuana Bouie Kiljuana Bouie Sacramento, California Details
Kiljuana Bouie's Advanced Call Center Technologies Experience September 2012 - February 2013
Job Accounting
Industry Mental Health Care
Experience
Linder psychiatric group   February 2014 - Present
Addus HealthCare, Inc.   October 2010 - Present
Advanced Call Center Technologies   September 2012 - February 2013
Sam's Club  April 2010 - October 2010

Skills
Healthcare, Retail Sales, Call Center..., Vital Signs, Home Care, Medical Records, Physical Therapy, Management, Medical Terminology, Data Entry, Cpr Certified, Medical Billing, HIPAA, Nursing, Medicaid, Patient Safety, Phlebotomy, Patient Education

Education
Kaplan College-Sacramento   2013 — 2014
Medical Office Assistant/Specialist

Kaplan College-Sacramento   2013 — 2014

American River College   2002 — 2005
Associate of Arts (A.A.), Early Childhood Education and Teaching

Theodore Bowser Theodore Bowser Greater Atlanta Area Details
Theodore Bowser's Advanced Call Center Technologies Experience December 2011 - April 2013
Job Program Manager, LesConcierges Inc
Industry Consumer Services
Experience
LesConcierges  July 2015 - Present
Davidsons Inc.   April 2013 - 2015
Advanced Call Center Technologies   December 2011 - April 2013
Qwest Communications  January 2000 - June 2009

Skills
Call Centers, Customer Experience, Sales, Customer Service, Management, Account Management, Customer Satisfaction, Customer Retention, Telecommunications, Sales Management, Direct Sales, Team Building, Business Development, Outsourcing, Operations Management, Sales Operations, Vendor Management, Team Leadership, Team Management, B2B, Solution Selling, Workforce Management, Call Center Development, Process Improvement, BPO, Telemarketing, Contact Centers, Leadership, Strategic Planning, Salesforce.com, CRM, Call Center, call, Operational Excellence, Microsoft Office, Blue Pumpkin, chronicall, KPI Reports, Quality Assurance

Education
Dorsey Business Schools-Farmington Hills   1996 — 1998
Accounting and Business/Management

Finlandia University   1993 — 1995
Business Administration

Billy Dominguez Billy Dominguez Chamisal, New Mexico Details
Billy Dominguez's Advanced Call Center Technologies Experience June 2010 - September 2012
Job Biology
Industry Fishery
Experience
Taos Juvenile Detention Center   April 2013 - September 2013
Santa Claran Hotel & Casino   September 2012 - November 2012
Advanced Call Center Technologies   June 2010 - September 2012
Buffalo Thunder Resort and Casino   January 2010 - May 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Photoshop, HTML, Public Speaking

Education
Northern New Mexico College   2013 — 2014
Bachelor's Degree, Biology, General

Daniel (Scott) Fox Daniel (Scott) Fox Johnson City, Tennessee Area Details
Daniel (Scott) Fox's Advanced Call Center Technologies Experience December 2005 - Present
Job Senior Operations Manager at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   December 2005 - Present
Charter Communications  July 2003 - December 2005
Advanced Call Center Technologies   August 2001 - July 2003
Citigroup  October 1995 - July 2001

Skills
Workforce Management, Operations Management, Credit Cards, Process Improvement, Call Center, Third Party Collections, BPO, Customer Satisfaction, Management, Sales, Outsourcing, Customer Experience, Vendor Management, Customer Retention, Customer Service, Leadership, Team Building, Team Leadership, Training, Performance Management, Coaching, Risk Management, Team Management, Executive Management, Credit, Financial Services, Collections, Employee Relations, Change Management, Account Management, Hiring, Recruiting, Call Center Development, Troubleshooting, Employee Training, Telemarketing, Contact Centers, Analysis, Outlook, Negotiation, Interviews, Microsoft Excel, Human Resources, Start-ups, Relationship Management, Sales Management, Call Centers, CRM, Strategic Planning, Business Process...

Education
East Tennessee State University   1998 — 2001
Business

Northeast State Community College   1995 — 1997
Associate Degree, Business Management

Daniel Boone High School   1992 — 1995
High School Diploma, College Bound field of study

Aaron Jestrab Aaron Jestrab Johnson City, Tennessee Area Details
Aaron Jestrab's Advanced Call Center Technologies Experience January 2005 - June 2008
Job Director of Information Systems at Fidelitone
Industry Logistics and Supply Chain
Experience
FIDELITONE  July 2012 - Present
Technipak LLC   June 2008 - Present
CompRehab   1998 - Present
Advanced Call Center Technologies   January 2005 - June 2008
Citi Bank  August 2001 - October 2004

Skills
Dell Boomi AtomSphere, Boomi Integration..., Extensive Computer..., software, and networking, Outstanding customer..., Ability to communicate..., theories, and instructions, Excellent problem..., Project management and..., Work well in both team..., Enjoy working with all..., Easily adapt to..., Self motivated, Personable, Hardworking, Innovative, Strong Mechanical..., MIG welding, Arc Welding, Carpentry, Electrical..., Automotive Repair, Boating, Motorcycling, Boy Scouts, Eagle Scout, Boy Scouts - Order Of..., Project Management, Order Fulfillment, Networking, Integration, Hardware, Call Center, Customer Service, Management, Electrical..., Process Improvement, Driving Efficiency, Logistics, Leadership, IT Management, Troubleshooting, Help Desk Support, Active Directory, Windows Server, Technical Support, Training, Vendor Management

Education
East Tennessee State University   2003 — 2007
MS, Engineering Technology

East Tennessee State University   2000 — 2003
BS, Computer Science

Jenifer Zekowski Jenifer Zekowski Houston, Texas Details
Jenifer Zekowski's Advanced Call Center Technologies Experience May 2009 - January 2015
Job Director of Client Services
Industry Financial Services
Experience
United Recovery Systems LP  January 2015 - Present
Advanced Call Center Technologies   May 2009 - January 2015
Academy Collection Service  November 2003 - April 2009
Credit One Bank  March 1998 - November 2003
Sunrise Credit Services  1996 - 1998
Coleman Electical Supply Company   1995 - 1996

Skills
Call Center, Operations Management, Workforce Management, BPO, Process Improvement, Risk Management, Credit Cards, Customer Experience, Vendor Management, Credit, Training, Management, Business Analysis, Team Building, Coaching, Loss Mitigation, Mortgage Servicing, Loan Servicing, Executive Management, Call Center Development, Change Management, Call Centers, Outsourcing, Team Leadership, Customer Satisfaction, Customer Service, Accounts Receivable, Team Management, Financial Services, Strategy, Banking, Program Management, Customer Retention, Performance Management, Human Resources, Strategic Planning, Loans, CRM, Employee Benefits, Negotiation, Time Management, Contact Centers, Business Process..., Forecasting, Hiring, Leadership, Project Management, Mortgage Lending, Budgets

Education
University of Nevada-Las Vegas   1998 — 2000
Business Management

Nassau Community College   1995 — 1997
Associates, Business Management

John McMeen John McMeen Johnson City, Tennessee Details
John McMeen's Advanced Call Center Technologies Experience June 2013 - April 2015
Job Emerging Technology Center at East Tennessee State University
Industry Outsourcing/Offshoring
Experience
East Tennessee State University  June 2015 - Present
Advanced Call Center Technologies   June 2013 - April 2015
Festiva Hospitality Group  June 2012 - May 2013
East Tennessee State University  August 2012 - January 2013
East Tennessee State University  January 2011 - May 2012
East Tennessee State University  August 2010 - January 2011
East Tennessee State University  August 2007 - May 2010
I Sold It On E Bay   March 2006 - August 2008

Skills
Software Development, Web Development, Web Services, PHP, HTML, JSON, XML, Bootstrap, JavaScript, CSS, MySQL, Microsoft SQL Server, Java, C#, VB.NET, SQL

Education
East Tennessee State University   2010 — 2014
Master's Degree, Computer Science

East Tennessee State University   2007 — 2010
Bachelor's Degree, Computer Science

William Johns William Johns Greater Memphis Area Details
William Johns's Advanced Call Center Technologies Experience August 2010 - April 2011
Job Information Systems Analyst
Industry Information Technology and Services
Experience
Baptist Memorial Health Care  August 2014 - Present
Cook Systems International  October 2013 - December 2013
Tele-Optics, Inc.   July 2011 - August 2013
Advanced Call Center Technologies   August 2010 - April 2011
Pace University  2007 - 2009

Skills
Computer Hardware, Computer Security, Active Directory, Password Resets, Employment Verifications, SharePoint, SharePoint Designer, SAP, SAP Netweaver, Remote Desktop, VMware, Help Desk Support, Customer Service, Waiting, Windows 7, Windows Vista, Microsoft Office, Microsoft Exchange, Windows, Networking, Troubleshooting, System Administration, OS X, Windows XP, Information Technology

Education
Pace University   2007 — 2010
Bachelor's degree, Information Systems

Johnson and Wales University   2005 — 2007

Enrique Olivas Enrique Olivas Overland Park, Kansas Details
Enrique Olivas's Advanced Call Center Technologies Experience April 2010 - July 2010
Job RF Engineer I at Ericsson
Industry Telecommunications
Experience
Ericsson  November 2012 - Present
Ericsson  August 2010 - February 2013
Advanced Call Center Technologies   April 2010 - July 2010
TownePlace Suites by Marriott  2008 - 2009
TownePlace Suites by Marriott  2008 - 2009

Skills
Team Leadership, Microsoft Office, Technology, Creative Writing, Technical Writing, Public Speaking, Mathematics, Boxing, DWDM, SDH, CDMA, RF, Cisco Routers, ATM networks, Microsoft Office 2013, LTE, Troubleshooting, Alcatel Lucent..., Telecommunications, Networking, IP, VoIP, Wireless, Switches

Education
Johnson County Community College   2012 — 2013
Associate's degree, General Studies

South Mountain Community College   2009 — 2010
Associate's degree, Communication, General

Johnson County Community College   2006 — 2008
Associate's degree, General Studies

Mayra Guevara Mayra Guevara San Benito, Texas Details
Mayra Guevara's Advanced Call Center Technologies Experience September 2011 - Present
Job Human Resources Administrator/Payroll Coordinator at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   September 2011 - Present
Sintering Technologies Inc   October 2010 - February 2011
Spanish Meadows   January 2010 - September 2010

Skills
Interviews, Hiring, SharePoint, Microsoft Excel, Microsoft Word, Taleo, Spreadsheets, Recruiting, Customer Service, Outlook, Office Administration, Administrative..., Onboarding, ADP Payroll, Human Resources, Payroll, Office Management, HR Policies, Applicant Tracking..., Fax, Policy, I-9 Compliance, Workforce Planning, Clerical Skills, Internet Explorer, Job Fairs, Employee Engagement, Telephone Skills, Data Entry, Call Centers, Employee Relations, Access, New Hire Orientations, HRIS

Education
South Texas Vo-Tech Institute   2009 — 2010
CNA, Nursing Assistant/Aide and Patient Care Assistant/Aide

TSTC   2009 — 2009
GED

Charles Raber Charles Raber Tucson, Arizona Details
Charles Raber's Advanced Call Center Technologies Experience March 2009 - February 2010
Job Student at Northern Arizona University
Industry Computer Networking
Experience
Encompass  November 2012 - November 2013
Advanced Call Center Technologies   March 2009 - February 2010
Federal Communications Group  June 2007 - December 2007
National Network of Arizona   February 2007 - June 2007

Skills
Windows Server, PC Technician, Security Systems..., Advanced Networking..., Advanced Maintenance..., COMPTIA A+..., COMPTIA SECURITY+..., Experience in..., Active Directory, Computer Hardware, Servers, Troubleshooting

Education
Northern Arizona University   2012 — 2014
Bachelor of Applied Science (BASc), Technology Managment

Mesa Community College   2010 — 2012
Associate of Arts and Sciences (AAS) Networking Administration, Network and System Administration/Administrator

Glenn McCroskey Glenn McCroskey Johnson City, Tennessee Details
Glenn McCroskey's Advanced Call Center Technologies Experience March 2012 - May 2012
Job Student at East Tennessee State University
Industry Retail
Experience
Finish Line  July 2012 - Present
Carmike Cinemas  May 2012 - September 2012
Advanced Call Center Technologies   March 2012 - May 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, Java, HTML, English, C

Education
East Tennessee State University   2010 — 2013

Adam Cobb Adam Cobb San Francisco Bay Area Details
Adam Cobb's Advanced Call Center Technologies Experience August 2011 - Present
Job Director Loan Operations at SoFi
Industry Financial Services
Experience
SoFi  September 2015 - Present
Advanced Call Center Technologies   August 2011 - Present
International Commodity Carriers, Inc.   2010 - 2011
CenturyLink  2005 - 2010

Skills
Customer Service, Project Management, Strategic Planning, Leadership, Sales, Microsoft Word, Public Speaking, PowerPoint, Research, Team Building, Customer Satisfaction, Coaching, Employee Training, Vendor Management, Telecommunications, Team Leadership, Customer Experience, Management, Recruiting, Call Centers, Process Improvement, Team Management, Performance Management, BPO, Workforce Management, Training, Outsourcing

Education
University of Phoenix   2005 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

Pensacola Christian College   1997 — 1999
Bachelor of Arts (B.A.), Theology/Theological Studies

Elizabeth Rosenbaum Elizabeth Rosenbaum Johnson City, Tennessee Area Details
Elizabeth Rosenbaum's Advanced Call Center Technologies Experience April 2008 - October 2010
Job Human Resources at Parkdale Mills
Industry Human Resources
Experience
Parkdale Mills, Inc.   August 2015 - Present
United Health Group  April 2014 - Present
Walt Disney World  January 2014 - February 2014
Walt Disney World  August 2013 - January 2014
Walt Disney World  February 2013 - August 2013
Mountain States Health Alliance  July 2012 - January 2013
AT&T  October 2010 - May 2012
Advanced Call Center Technologies   April 2008 - October 2010

Skills
Customer Service, Oral & Written..., Microsoft Word, Microsoft Office, Outlook, PowerPoint, Microsoft Excel, Time Management, Teamwork, Interpersonal..., Highly motivated..., Multi Tasking, Social Networking, Social Media, Customer Satisfaction, Telephone Skills

Education
King College   2013 — 2014
Bachelor's Degree, Business Administration

Northeast State Community College
Associate's degree, General Studies

Jessica Curry, PHR Jessica Curry, PHR Charlotte, North Carolina Area Details
Jessica Curry, PHR's Advanced Call Center Technologies Experience June 2011 - December 2012
Job Director, Team Member Services
Industry Human Resources
Experience
Retail Company  October 2014 - Present
Retail Company  January 2013 - October 2014
Advanced Call Center Technologies   June 2011 - December 2012
StarTek  July 2010 - June 2011
StarTek  June 2009 - July 2010

Skills
Quality Assurance, Process Improvement, Quality Management, Workforce Management, BPO, Operations Management, Telemarketing, IEX, Coaching, Team Building, Customer Satisfaction, Training, Leadership, Management, Human Resources, Call Centers, Outsourcing, Strategy

Education
National College   2015 — 2019
Associates; Diploma, Business Administration-Management

University of Phoenix   2013 — 2017
Bachelors of Science, Management

Matt Nymon Matt Nymon Seattle, Washington Details
Matt Nymon's Advanced Call Center Technologies Experience September 2012 - November 2012
Job Patient Access Specialist, Business Development at Swedish Medical Center
Industry Hospital & Health Care
Experience
Swedish Medical Group  March 2014 - Present
Advanced Call Center Technologies   September 2012 - November 2012
Dish Network  January 2010 - July 2012
Minor and James Medical  June 2008 - October 2008
Group Health Cooperative  May 2006 - March 2008

Skills
Call Centers, Customer Service, Data Entry, Software Documentation, Troubleshooting, Microsoft Office, Outlook, HIPAA, Process Improvement, Medical Terminology, Microsoft Excel, Customer Satisfaction, Telephone Skills, Access, Leadership

Education
Cascadia Community College   2004 — 2005

Woodinville   2002 — 2005
Diploma

Joseph Reynoso Joseph Reynoso Yuma, Arizona Details
Joseph Reynoso's Advanced Call Center Technologies Experience June 2014 - June 2015
Job Career Advisor at Goodwill of Central Arizona
Industry Outsourcing/Offshoring
Experience
Goodwill of Central Arizona  June 2015 - Present
Advanced Call Center Technologies   June 2014 - June 2015
Expert Global Solutions  March 2009 - May 2014
NCO Group  August 2009 - March 2010
NCO Group  March 2008 - August 2009

Skills
Training, Leadership, Management, Performance Management, Call Centers, Coaching, Recruiting, BPO, Process Improvement, Employee Training, Project Management, Outsourcing, Operations Management, Team Building, Human Resources, Training Delivery, Strategic Planning, Call center start-up, Employee Relations, Community Outreach, Resume Writing, Interviews, Workforce Development, Social Media Marketing, Marketing, Personal Branding, Public Speaking

Education
Liberty University   2014 — 2016
Master's Degree

CFNI Dallas, Texas   2005 — 2007
Bachelor's Degree

San Luis
High School

Dawn Bowles, MBA Dawn Bowles, MBA Johnson City, Tennessee Area Details
Dawn Bowles, MBA's Advanced Call Center Technologies Experience March 2007 - June 2008
Job Customer Care Collections/HRA at Sprint
Industry Telecommunications
Experience
Sprint  August 2014 - Present
CenturyLink  February 2012 - March 2014
Innovative Technology  July 2008 - February 2012
Center Partners  March 2010 - August 2010
United Healthcare  April 2009 - November 2009
Advanced Call Center Technologies   March 2007 - June 2008

Skills
Microsoft Office, Customer Service, Customer Satisfaction, Accounting, Human Resources, Customer Retention, Accounts Receivable, Accounts Payable, Office Management, Office Equipment, Microsoft Excel, Microsoft Word, PowerPoint, Access, Outlook, Data Entry, Employee Training, Marketing Strategy, Product Marketing, Marketing Management, Employment Law, Legal Research, Market Research, Online Research, Online Marketing, Online Communications, Call Centers, Calendars, Cold Calling, Phone Etiquette, Photoshop, Multitasking Skills, Organizational..., Organizational..., Small Business, Corporate Law, HR Policies, Internet, Jewelry Design, Knowledge Management, Proofreading, Social Media, Windows, Apple OS, Writing

Education
King College   2012 — 2013
Master of Business Administration (M.B.A.), Human Resources Management and Services, 3.583/4.0

Tusculum College   2007 — 2011
Bachelor's degree, Organizational Management

Frank Doumbe Frank Doumbe Johnson City, Tennessee Details
Frank Doumbe's Advanced Call Center Technologies Experience August 2013 - November 2013
Job Entrepreneur, Web Strategist, and CEO at Undefined Dreams
Industry Design
Experience
Self -Employed  January 2015 - Present
Griff Marketing & Associates   November 2013 - Present
Undefined Dreams   February 2013 - Present
First Progress   August 2013 - November 2013
Advanced Call Center Technologies   August 2013 - November 2013

Skills
Design Thinking, Critical Thinking, Photoshop, Customer Service, InDesign, Microsoft Office, Dreamweaver, Illustrator, Product Marketing, Adobe Creative Suite, Data Entry, Logo Design, Posters, Art Direction, Social Media Marketing, Social Media, Small Business, Small Business Online...

Education
East Tennessee State University   2011 — 2013
Bachelor of Science (BS): Interdisciplinary Studies, Digital Media and History

Tyler Junior College   2009 — 2011
Associate of Arts (A.A.), Art/Art Studies, General

Stacie Quiroga Stacie Quiroga Traverse City, Michigan Details
Stacie Quiroga's Advanced Call Center Technologies Experience 2000 - 2003
Job Great Service w/ a 😀
Industry Food & Beverages
Experience
Buffalo Wild Wings  April 2014 - Present
Earth Block Texas   August 2013 - November 2013
AIP Inc  July 2013 - August 2013
AIP Inc  November 2012 - August 2013
Planned Parenthood of MN, ND, SD   July 2007 - January 2008
Planned Parenthood of the Heartland  July 2006 - July 2007
Advanced Call Center Technologies   2000 - 2003

Skills
Microsoft Office Xp, Microsoft Office 2008..., Microsoft Excel, Microsoft Applications, Administrative..., iPhone, Fax, Copying, Telephone Interviewing, Telephone Manner, Office 2010, Skip Tracing, Collections, Multi-skilled, Microsoft Office, Accurate Data Entry, Databases, Receptionist Duties, Directional Drilling, Outlook Express, Medical Records, Completion, Telephone Skills, Invoice Processing, Office Management, Windows, Drilling Engineering, Spreadsheets, Completions, Occupational Health, Internet Explorer, Time Management, Wordperfect, 10 Key, Safety Management..., Supervisory Skills, Oil/Gas, Oil & Gas Industry, Pressure, Drilling, Microsoft Office 2007, Data Entry, Office Equipment, Troubleshooting, Gas, Microsoft Word, First Aid, Appointment Scheduling, Management, Workover

Education
Northwestern Michigan College   2005 — 2008
Associate's degree, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing, 2.84 GPA

Santa Rosa High School

Jordan Schaeffer Jordan Schaeffer Blountville, Tennessee Details
Jordan Schaeffer's Advanced Call Center Technologies Experience August 2011 - September 2011
Job Network Marketer
Industry Internet
Experience
Wake Up Now  October 2013 - Present
Infinity Downline  September 2013 - Present
Instant Rewards  February 2013 - Present
Lowe's Home Improvement  December 2011 - March 2013
Advanced Call Center Technologies   August 2011 - September 2011
Lowe's Home Improvement  October 2010 - July 2011
Winn-Dixie  February 2005 - November 2009
Cold Stone Creamery  March 2004 - February 2005

Education
Edison Community College
Psychology

Ashley Hellmer Ashley Hellmer Tampa, Florida Details
Ashley Hellmer's Advanced Call Center Technologies Experience January 2008 - November 2008
Job Staff Accountant at Hill Ward Henderson
Industry Accounting
Experience
Hill Ward Henderson  September 2015 - Present
Greystone Healthcare Management  February 2014 - August 2015
Walmart  June 2012 - February 2014
Walmart  June 2012 - August 2012
East Tennessee State University  September 2011 - August 2012
Advanced Call Center Technologies   January 2008 - November 2008
Advanced Call Center Technologies   May 2007 - December 2007

Skills
Medicare/Medicaid..., HFS - Medicare, Sextant, Accounting, Financial Analysis, Cost Reporting, Financial Accounting, Customer Service, Finance, Corporate Finance, Time Management, Auditing, Access, Analysis, Financial Reporting, Internal Controls, Microsoft Excel, Ultipro, Research, Microsoft Office, Teamwork, Leadership, Hiring Personnel, Quality Auditing, Trend Analysis, Healthcare Reimbursement

Education
East Tennessee State University   2010 — 2013
B.B.A. Degree, Accounting and Finance

Northeast State Community College   2007 — 2010
Associate of Science (AS), Mathematics

Nigel Lange Nigel Lange Johnson City, Tennessee Details
Nigel Lange's Advanced Call Center Technologies Experience July 2011 - July 2011
Job Emergency Department Patient Access Representative at Mountain States Health Alliance
Industry Retail
Experience
Mountain States Health Alliance  April 2014 - Present
Sodexo  February 2014 - April 2014
Staffmark  October 2013 - January 2014
Food City  June 2013 - November 2013
DialAmerica  July 2013 - August 2013
Middle Tennessee State University (Housing and Residential Life)   August 2012 - May 2013
Middle Tennessee State University  2011 - 2013
Walmart  June 2012 - July 2012
Middle Tennessee State University (Housing and Residential Life)   August 2011 - May 2012
Advanced Call Center Technologies   July 2011 - July 2011

Skills
German-English, PowerPoint, Customer Service, Intercultural..., Student Affairs, Program Management, Public Speaking, Higher Education, Facebook, Microsoft Office, Sales, Organization, Management, Event Planning, Student Development, Strong Written and..., Retail, Typing 55 wpm, Linguistics, Residence Life, Outstanding..., Microsoft Word, Microsoft Excel, Social Media, Teamwork, Data Entry, Access

Education
Middle Tennessee State University   2009 — 2013
Bachelor of Science (BS), German Language and Literature

University School of Johnson City, TN   2005 — 2009
High School Diploma, General Studies

Christy Lyons Christy Lyons Piney Flats, Tennessee Details
Christy Lyons's Advanced Call Center Technologies Experience March 2009 - August 2010
Job Client Service Representative at Envision Payment Solutions
Industry Information Technology and Services
Experience
Envision Payment Solutions   March 2011 - Present
Advanced Call Center Technologies   March 2009 - August 2010

Education
East Tennessee State University   2007 — 2009
Bachelor's degree, Interdisciplinary Studies

University of Tennessee at Martin   2005 — 2007

Virgil Rose Virgil Rose Johnson City, Tennessee Area Details
Virgil Rose's Advanced Call Center Technologies Experience August 2014 - Present
Job Report Developer at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   August 2014 - Present
Advanced Call Center Technologies   December 2012 - September 2014
Brock Services, Ltd.   June 2010 - November 2012
Walmart  August 2008 - June 2010
Smokey Mountain Books Inc.   April 2006 - August 2008

Skills
Technical Support, Windows Server, Active Directory, Programming, Windows 7, VB.NET, Network Administration, Python, Microsoft Exchange, Servers, CompTIA Network+, Web Design..., Microsoft Word, Microsoft Excel, Microsoft SQL Server, Linux Desktop, Customer Service, Process Improvement, Databases, Troubleshooting, Software Documentation, HTML, Javascript, jQuery, jQuery UI

Education
Northeast State Community College   2001 — 2005
General Technology, Information Technology

Lizi Landers Lizi Landers Johnson City, Tennessee Details
Lizi Landers's Advanced Call Center Technologies Experience August 2011 - December 2011
Job Student at East Tennessee State University
Industry Management Consulting
Experience
Mellow Mushroom  April 2014 - Present
Cheap Cigs USA   July 2013 - October 2013
Northeast State Community College  July 2012 - May 2013
Zaxby's Franchising, Inc.   May 2012 - July 2012
Advanced Call Center Technologies   August 2011 - December 2011
Pal's Sudden Service  March 2011 - May 2011
Fowler and Fowler, PLLC   October 2007 - August 2010

Skills
Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Microsoft Office, Social Media, Research, Teamwork, Public Speaking, Photoshop, Data Entry, Sales, Invoicing, Higher Education, Outlook

Education
Jenny Lea Academy of Cosmetology and Aesthetics   2014 — 2015
Aesthetician, Aesthetician/Esthetician and Skin Care Specialist

Northeast State Community College   2012 — 2013

East Tennessee State University
Bachelor of Business Administration (BBA), Business Administration and Management, General

Watson McCoy Watson McCoy Yuma, Arizona Details
Watson McCoy's Advanced Call Center Technologies Experience March 2012 - June 2012
Job Customer Management Representative at Global Contact Services
Industry Marketing and Advertising
Experience
Yuma City Cab   January 2013 - July 2013
Mr.Foam   October 2012 - January 2013
Global Contact Services  June 2012 - October 2012
Advanced Call Center Technologies   March 2012 - June 2012
United States Air Force  March 2006 - June 2010

Skills
Law Enforcement..., Security, Physical Security, Customer Service, Corrections, Tactical Operations, Security Clearance, Security Management, Customer Management, Forklift Operator, Commercial Driving, Military, Military Operations, Military Experience, Military Training, Police Training, Weapons Training, Weapons Handling, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Works, Weapons, Counterterrorism, Force Protection, Protection, First Responder, First Aid, Security Operations, Briefing, Firearms, Enforcement, Active DoD Secret..., Supervisory Experience, Investigation, Emergency Management, Crisis Management, Police, National Security, Command, Public Safety, Training, Training Management, Tactics, Intelligence, Military Logistics, Tactical Planning, Homeland Security, Surveillance

Education
Community College of the Air Force   2006 — 2010
Criminal Justice

Valdosta State University   2005 — 2006
Criminal justice

Georgia Southern University   2004 — 2005
Criminal Justice and Corrections

Malik Cooper Malik Cooper Sacramento, California Area Details
Malik Cooper's Advanced Call Center Technologies Experience August 2012 - October 2013
Job Director of IT, MK Solutions
Industry Information Technology and Services
Experience
Independent Contractor  February 2014 - Present
MK Solutions   March 2011 - February 2014
Advanced Call Center Technologies   August 2012 - October 2013
Comcast  December 2008 - August 2010

Skills
Networking, Computer Hardware, Computer Repair, Software Installation, Web Design, Web Development, Active Directory, Technical Support, Troubleshooting, Wireless Networking, Time Management, Customer Service, Customer Satisfaction, Call Centers, Windows 7, Windows, Help Desk Support, HTML, XP, Windows XP, Windows Vista, Windows Server, Software Documentation, Printers, A+ Certified, Access, Hardware, Hardware Support, Network Administration, Operating Systems, CompTIA A+ Certification, Computer Maintenance, Customer Support, FTP, Group Policy, Information Technology, Network Security, VMware, Laptops, Call Center Development, VoIP, Server Administration, Microsoft Exchange, VPN, Databases, Remote Desktop, Norton Ghost, DHCP, Workstations, Dell Computers

Education
Stride Center   2013 — 2013
CompTia Network+ Certification, Information Technology

Stride Center   2012 — 2012
CompTia A+ Certification, Information Technology

Stride Center   2012 — 2012
CompTia Server+ Certification, Information Technology

Morehouse College   1994 — 1996
c, Communication and Media Studies

Troy Bettcher, SHRM-SCP, SPHR-CA Troy Bettcher, SHRM-SCP, SPHR-CA Yuba City, California Area Details
Troy Bettcher, SHRM-SCP, SPHR-CA's Advanced Call Center Technologies Experience August 2012 - July 2013
Job Human Resources Director at E Center
Industry Nonprofit Organization Management
Experience
E Center  July 2013 - Present
Advanced Call Center Technologies   August 2012 - July 2013
United States Air Force  June 2010 - May 2012
United States Air Force  February 2002 - June 2010

Skills
 Leadership and...,  Strategic planning,  Lean 6 Sigma Green...,  Team building,  Forging positive...,  Solving complex...,  Training and...,  Achieving group...,  Policy development...,  Staff communications,  Public speaking, Employee Relations, Leadership, Strategic Planning, Performance Management, Problem Solving, Training, Operations Management

Education
University of Phoenix   2006 — 2008
Master's Degree, Management/Human Resources Management, 3.8

Wayland Baptist University   1994 — 2002
BS, Occupational Education

Community College of the Air Force   1992 — 1994
AS, Human Resource Management

Sean Dennis Sean Dennis Johnson City, Tennessee Area Details
Sean Dennis's Advanced Call Center Technologies Experience October 2014 - March 2015
Job Network Systems Administrator
Industry Information Technology and Services
Experience
Advanced Call Center Technologies   October 2014 - March 2015
Siemens Industry US  March 2013 - January 2014
DLS Computing   January 2010 - June 2010
Agiosat Global Communications   March 2007 - October 2008
TEKsystems  August 1998 - April 1999
US Army  October 1997 - July 1998

Skills
Windows 7, Windows 8, Windows 8.1, Networking, System Administration, Network Administration, Technical Support, Windows Server, Help Desk Support, PHP, WAN, Windows, Troubleshooting, MySQL, Programming, Customer Service, LAN-WAN, HTML, Computer Repair, Cabling, Call Centers, Linux System..., Computer Network..., Microsoft Office, Software Installation, Hardware, IIS, Electronics, Batch Files, Web Design, Critical Thinking, Databases, Customer Satisfaction, Computer Diagnostics, OS/2, Web Development, System Architecture, Linux Desktop, Amateur Radio Operator, CSS

Education
ITT Technical Institute-Johnson City   2012 — 2014
Associate of Arts and Sciences (AAS), Network Systems Administration

Technology Center, Inc   2005 — 2005
Certificate, CompTIA A+ Certified Professional

Omar Kadah Omar Kadah Seattle, Washington Details
Omar Kadah's Advanced Call Center Technologies Experience April 2011 - September 2011
Job Consultation Agent at Geek Squad
Industry Logistics and Supply Chain
Experience
Geek Squad  October 2014 - Present
Best Buy  August 2014 - Present
Staples  July 2014 - August 2014
Best Buy  October 2011 - 2014
BubbleTunes   March 2013 - July 2013
Advanced Call Center Technologies   April 2011 - September 2011
K-VAT Foods (Food City)   October 2006 - October 2009

Skills
Sales, Business, Microsoft Excel, Microsoft Word, Supply Chain, Windows, Mac OS, Arabic, Retail, Visual Merchandising, Retail Sales, Customer Service, OS X, Sales Management, Microsoft Office, Big Box, Social Networking, Logistics, Planograms, Patent Applications, SAP ERP, PowerPoint

Education
East Tennessee State University   2009 — 2014
Cross-Disciplinary Studies, Logistics Management & Sociology

Shantal Maciel Shantal Maciel Calexico, California Details
Shantal Maciel's Advanced Call Center Technologies Experience September 2013 - Present
Job Teller at Wells Fargo
Industry Retail
Experience
Wells Fargo  December 2013 - Present
Advanced Call Center Technologies   September 2013 - Present
Forever 21  November 2013 - December 2013
KFC  May 2012 - September 2013
Jack in the Box  September 2010 - August 2011
Party City  2011 - 2011
McDonald's Corporation  June 2010 - July 2010
American Eagle Outfitters  November 2008 - March 2009
Telvista InBound Call Center   March 2007 - February 2008

Skills
Customer Service, Time Management, Sales, Retail, Food, Cashiering, Inventory Management, Customer Satisfaction, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Teamwork, Merchandising, Data Entry, Food Service, Leadership, Telephone Skills, Inventory Control, Retail Sales, Team Leadership, Team Building, Social Networking, Customer Experience, Access, Outlook, People Skills, Loss Prevention

Education
University of Phoenix   2013 — 2015
Medical billing, Administration of Medical Records

Imperial Valley College   2006 — 2010
International Business, International Business

Vincent Memorial Catholic High School   2003 — 2006
High School, High School/Secondary Diplomas and Certificates

Annie Haro Annie Haro Carmichael, California Details
Annie Haro's Advanced Call Center Technologies Experience April 2012 - Present
Job CA Edd Agent at Advanced call center technologies
Industry Banking
Experience
Advanced Call Center Technologies   April 2012 - Present
Suitehealth medical group   June 2011 - November 2011
Franchise Tax Board  February 2009 - April 2010

Skills
Data Entry, Microsoft Excel, Telephone Skills, PowerPoint, Customer Service, Access, Microsoft Office, Microsoft Word, Outlook, System Administration, Customer Satisfaction, Accounts Receivable, Computer Hardware, Administrative..., Time Management, Accounts Payable, Software Documentation, Call Centers, Invoicing, Office Management, Administration, Spreadsheets, Supervisory Skills

Education
DeVry University-California   2011 — 2015
Bachelor of Business Administration (B.B.A.), Small Business Administration/Management

Kaplan College-Sacramento   2009 — 2010
Diploma, Medical Office Assistant/Specialist

San Juan High school   1999 — 2003
Diploma

Mercedes Burkhardt Mercedes Burkhardt Sacramento, California Area Details
Mercedes Burkhardt's Advanced Call Center Technologies Experience January 2011 - October 2011
Job Talent Acquisition Coordinator at Dignity Health
Industry Outsourcing/Offshoring
Experience
Dignity Health  November 2013 - Present
SEIU Local 1000  March 2013 - August 2013
Bimbo Bakeries USA  November 2011 - March 2013
Advanced Call Center Technologies   January 2011 - October 2011
Hewitt Associates  June 2007 - June 2008
Bank of America  February 2006 - January 2007
Google  June 2005 - January 2006

Skills
Human Resources, Recruiting, Interviews, New Hire Orientations, Temporary Placement, Screening, Taleo, Policy, Customer Satisfaction, Microsoft Excel, Time Management, Organizational..., Leadership Development, Benefits Negotiation, Employment Law, Multi Tasking, Microsoft Office, Microsoft Word, Sourcing, Travel Arrangements, DOT Compliance, Onboarding, Employee Training

Education
Fisk University   2001 — 2004
Bachelor of Arts Degree, Psychology

Laney College   1997 — 2001
Associates Degree, Liberal Studies

Chris Calliham Chris Calliham Johnson City, Tennessee Area Details
Chris Calliham's Advanced Call Center Technologies Experience September 2010 - June 2011
Job Graphics Manager at Self Employed Graphic Designer
Industry Graphic Design
Experience
Self Employed Graphic Designer  June 2011 - Present
Advanced Call Center Technologies   September 2010 - June 2011
Ameritraining, Inc.   December 2009 - April 2010
Wyndham Worldwide  August 2007 - February 2009
Progressive Marketing  January 2006 - August 2007
Fairfield Resorts  April 2005 - December 2005

Skills
Adaptive, Computer Hardware, Sales Management

Education
East Tennessee State University   1999 — 2009
B.S., Graphic Design

Lori Clarke, MA, HRD Lori Clarke, MA, HRD Johnson City, Tennessee Area Details
Lori Clarke, MA, HRD's Advanced Call Center Technologies Experience March 2008 - March 2009
Job Recruiter/Assistant Counselor at Tennessee College of Applied Technology at Elizabethton
Industry Higher Education
Experience
Tennessee Technology Center at Elizabethton   December 2009 - Present
Express Employment Professionals  April 2009 - July 2009
Advanced Call Center Technologies   March 2008 - March 2009
Kelly Services  1998 - 2007
Fairfield Resorts  1998 - 2003
TAD Staffing Services   1994 - 1998

Skills
Human Resources, Interviews, Recruiting, Customer Service, Talent Acquisition, Onboarding, Employee Relations

Education
Tusculum College   2010 — 2012
Master's degree, Education/HR Development

East Tennessee State University   1990 — 1993
B.S. Communications, Communications/Political Science

Lebanon High School   1985 — 1989
H.S. Diploma

Ben Franklin, MBA Ben Franklin, MBA Mount Carmel, Tennessee Details
Ben Franklin, MBA's Advanced Call Center Technologies Experience October 2010 - October 2011
Job Project Manager at Pinnacle Technical Resources
Industry Information Technology and Services
Experience
Pinnacle Technical Resources  April 2013 - Present
JCMR Technology  January 2012 - Present
Advanced Call Center Technologies   October 2010 - October 2011
Sykes  March 2010 - August 2010
Charter Communications  August 2006 - May 2010
Charter Communications  March 2005 - March 2007
Citi  April 1994 - March 2005
Nova House Association, Inc.   September 1990 - November 1993

Skills
Call Center, Coaching, Customer Service, Workforce Management, Performance Management, Mentoring, Hiring, Organizational..., Process Improvement, Staff Development, Customer Relations, Team Building, Supervisory Skills, Leadership Development, Customer Satisfaction, Problem Solving, Strategic Planning, Change Management, Team Leadership, Employee Relations, Vendor Management, Microsoft Office, Sales Management, Employee Engagement, Excel, Interviewing, Word, Business Strategy, Telecommunications, Call Centers, Customer Experience, Microsoft Excel, Training, Program Management, Cross-functional Team..., Operations Management, Troubleshooting, Outsourcing, SharePoint, Human Resources, Recruiting, SDLC, Leadership, Forecasting, Analysis, Customer Retention, Business Process..., Data Center, Networking, Business Analysis

Education
Ashford University   2007 — 2009
MBA, Organizational Leadership

University of Dayton   1990 — 1993
MA, Clinical Psychology

East Tennessee State University   1985 — 1990
BS, Psychology

Fallon Canup Fallon Canup Elizabethton, Tennessee Details
Fallon Canup's Advanced Call Center Technologies Experience August 2011 - October 2012
Job Student
Industry Higher Education
Experience
Sitel  October 2012 - May 2013
Advanced Call Center Technologies   August 2011 - October 2012

Skills
Microsoft Office, Customer Service, Data Entry, PowerPoint, Microsoft Excel, Microsoft Word, Research, Time Management, Public Speaking, Outlook, Teamwork, Event Planning

Education
East Tennessee State University   2010 — 2016
Bachelors of Science in Biology, Biology, General

Unaka High School   2006 — 2010

Irene Henley Irene Henley Johnson City, Tennessee Area Details
Irene Henley's Advanced Call Center Technologies Experience October 2008 - Present
Job Dialer Administrator at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   October 2008 - Present
Joe's Crab Shack  2006 - 2008
Roush Industries  2005 - 2006

Skills
BPO, Call Centers, Customer Satisfaction, Workforce Management, Access, Customer Experience, Process Improvement, Customer Service, Telephone Skills, Troubleshooting, Vendor Management

Education
Northeast State Community College   2013 — 2015
Associate's degree, Accounting

Elizabethton High School   1999 — 2003

Janene Moore-Whitney Janene Moore-Whitney Sacramento, California Area Details
Janene Moore-Whitney's Advanced Call Center Technologies Experience November 2010 - February 2013
Job Human Resources Supervisor at Paratransit Inc.
Industry Transportation/Trucking/Railroad
Experience
Paratransit Inc.  January 2014 - Present
Paratransit Inc.  July 2013 - January 2014
Advanced Call Center Technologies   November 2010 - February 2013
McCrometer, Inc.   June 2006 - January 2010
Southwest Traders, Inc.   January 2005 - May 2006
ANDRITZ AG  June 2000 - November 2004
Verizon  February 1996 - May 2000

Skills
Deferred Compensation, Employee Engagement, HRIS, Employee Relations, Performance Management, Labor Relations, Benefits Administration, ADP Payroll, Taleo, Leave of Absence..., Employment Law, ADP E-Time, Microsoft Office, QuickBooks, Kronos, JD Edwards, SAP, Human Resources, Workplace Harassment, Onboarding, HR Policies, Workforce Planning, Talent Acquisition, Employee Benefits, Temporary Placement, Performance Appraisal, Talent Management, FMLA

Education
Capella University   2013 — 2016
Bachelor's degree, Human Resources Management/Personnel Administration, General

Terry Ingram Jr Terry Ingram Jr Cincinnati Area Details
Terry Ingram Jr's Advanced Call Center Technologies Experience July 2012 - February 2013
Job Cashier Customer Service at Walmart
Industry Retail
Experience
Walmart  December 2014 - June 2015
Menards  July 2013 - November 2014
Goodwill Industries International  March 2013 - July 2013
Advanced Call Center Technologies   July 2012 - February 2013
Walmart  September 2010 - July 2012
Best Buy  September 2009 - December 2009
Service Industry Research Systems Inc (S.I.R.S)   May 2009 - August 2009

Skills
Customer Service, Cash Management, Cashiering, Cash Register, Call Center, Stocking, Question Answering, Data Entry, Microsoft Excel, Call Centers, Telephone Skills

Education
Apostolic Bible Institute Inc   2009 — 2012
N/A, Theological and Ministerial Studies

Highlands High School   2005 — 2009
High School Diploma, High School Diploma

Aaron Howard Aaron Howard Kalamazoo, Michigan Area Details
Aaron Howard's Advanced Call Center Technologies Experience October 2013 - June 2014
Job Call Center Operations Manager
Industry Outsourcing/Offshoring
Experience
Answer United  October 2014 - Present
Advanced Call Center Technologies   October 2013 - June 2014
Convergys  October 2011 - October 2013
Convergys  August 2010 - November 2011
Convergys  May 2008 - August 2010
Convergys  November 2007 - May 2008
Convergys  April 2007 - November 2007

Skills
Operations Management, Customer Service, Call Center, Team Leadership, Training, Recruiting, Change Management, Leadership, Management, Coaching, Sales, Team Building, Team Management, Time Management, Customer Satisfaction, Call Centers, Workforce Management

Education
Winthrop University   1994 — 1995
None, General Studies

Mesa Community College   1991 — 1992

Courtney MacNeil Courtney MacNeil Greater New York City Area Details
Courtney MacNeil's Advanced Call Center Technologies Experience July 2005 - June 2007
Job Farmer's Market Retail Team Member at Hot Bread Kitchen
Industry Consumer Services
Experience
Hot Bread Kitchen  October 2014 - Present
Marymount Manhattan College  September 2013 - Present
Orwasher's Bakery   August 2012 - October 2014
Private Client  August 2011 - September 2012
Marymount Manhattan College  August 2007 - June 2011
Advanced Call Center Technologies   July 2005 - June 2007
Figaro's Pizzaria   June 2006 - September 2006

Skills
Customer Service, Data Entry, Management, Time Management, Call Centers, Microsoft Word, PowerPoint, Microsoft Excel, Acting, Microsoft Office, Facebook, Twitter, Twitter Marketing, Social Media, Social Media Marketing

Education
Marymount Manhattan College   2007 — 2011
BFA, Acting

Hal Keller Hal Keller Topeka, Kansas Area Details
Hal Keller's Advanced Call Center Technologies Experience June 2014 - August 2014
Job Supervisor at Advanced Call Center Technologies
Industry Consumer Services
Experience
Junction City Middle School  March 2015 - Present
Salina Rescue Mission   August 2014 - March 2015
Advanced Call Center Technologies   June 2014 - August 2014
Big Lakes Developmental Center  August 2010 - May 2014
UMB Bank  November 2009 - June 2010
Capital One Bank  December 2007 - April 2009
Empire-Today, LLC  January 2005 - October 2007
lock/line, LLC   March 2004 - December 2004
Sykes Enterprises, Inc  August 1998 - March 2004
Sykes  1998 - 2004

Skills
Customer Relations, Microsoft Office, Youth Ministry, Coaching, Team Building, Team Management, Business Analysis, Conflict Management, Counseling, Call Center, Supervisory Skills, Customer Service, Process Improvement, Hiring, Performance Management, Customer Satisfaction, Mentoring, Team Leadership, Scheduling, Recruiting, Call Centers, Workforce Management, Six Sigma, Human Resources, Training, Troubleshooting, Leadership, CRM, Operations Management, Customer Experience, Forecasting, Interviews, Change Management, Project Management, Employee Training, Call Center Development, Organizational..., Microsoft Excel, Conflict Resolution, PowerPoint, Microsoft Word, Business Process..., Training Delivery, Contact Centers, Outlook, Banking, Data Analysis, Customer Retention, Process Scheduler

Education
Villanova University   2009 — 2009
Certificate, Six Sigma Greenbelt

Palm Beach Atlantic University   1978 — 1983
Not Completed, Bio-Chemistry, Theology

Jon Woodall Jon Woodall Kingston, Tennessee Details
Jon Woodall's Advanced Call Center Technologies Experience March 2007 - July 2007
Job Systems Engineer at Cisco
Industry Computer Networking
Experience
Cisco  May 2013 - Present
Jacobs  July 2007 - May 2013
United States Air Force  December 2000 - July 2009
Advanced Call Center Technologies   March 2007 - July 2007

Skills
Leadership, Data Centre Architecture, Project Management, Project Planning, Technical Writing, Standardization, Financial Analysis, Military Operations, Cisco Technologies, Disaster Recovery, Data Center, Active Directory, IT Management, Network Architecture, Security, Troubleshooting, Networking

Education
American Public University System   2010 — 2011
Master of Business Administration (MBA), Business Administration and Management, General

American Public University System   2005 — 2009
Bachelor of Science (BS), Information technology management

Edith Eichler Edith Eichler Johnson City, Tennessee Area Details
Edith Eichler's Advanced Call Center Technologies Experience September 2010 - May 2014
Job Payroll Supervisor at Advanced Call Center Technologies, LLC
Industry Accounting
Experience
Advanced Call Center Technologies, LLC  May 2014 - Present
Advanced Call Center Technologies   September 2010 - May 2014

Skills
Payroll, Benefits Administration, HRIS, Employee Benefits, Performance Management, Employee Relations, ADP Payroll, Interviews, Call Centers, Customer Service, Microsoft Office, Deferred Compensation, Recruiting, Process Improvement, Team Building, Budgets

Education
Milligan College   2012 — 2015
Bachelor’s Degree, Business Administration, 4.0

Kara Bear Kara Bear Portsmouth, Ohio Details
Kara Bear's Advanced Call Center Technologies Experience August 2011 - March 2012
Job Hardworking employee
Industry Consumer Services
Experience
Sundale Preschool   February 2015 - April 2015
Roadrunner Markets   May 2014 - February 2015
Appalachian Christian Village  2013 - 2014
Zaxby's Franchising, Inc.   March 2012 - April 2013
Advanced Call Center Technologies   August 2011 - March 2012
Zaxby's Franchising, Inc.   August 2008 - June 2010
Lil Bucs Daycare Center   August 2007 - December 2008
The Wendy's Company  June 2007 - September 2007
McDonald's Corporation  June 2007 - July 2007
Pal's  November 2004 - June 2005

Skills
Customer Service, Cashiering, Cooking, Sales, Food, Microsoft Word, PowerPoint, Data Entry, Time Management, Customer Satisfaction

Education
East Tennessee State University   2006 — 2009
education, business

Daniel Boone High School   2002 — 2006

Allen Reese Sr. Allen Reese Sr. Sacramento, California Area Details
Allen Reese Sr.'s Advanced Call Center Technologies Experience 2010 - 2011
Job Producer and Representative for Residential Real Estate service and products at ERS (Elite Realty Services)
Industry Renewables & Environment
Experience
ERS (Elite Realty Services)   July 2015 - Present
Non Profit Organizations  January 2014 - Present
N/A  1996 - Present
N/A  June 2013 - Present
N/A  1990 - Present
Advanced Call Center Technologies   2010 - 2011
TeleTech  2009 - 2009
JCPenney  2005 - 2007
Outsourcing Solutions Incorporated   1999 - 2005
US Department of the Treasury  1990 - 1996

Skills
Solar PV, Solar Thermal, Solar Energy, Green Energy, Customer Service, Negotiation, Team Leadership, Project Management, Construction, Electrical, Taxation, Family Law, Corporate Law, Bankruptcy, Accounting & Bookkeeping, Clerical Skills, PC, Government, Sustainable Energy, Tax, Human Resources, Troubleshooting, Electricians, Entrepreneurship, Renewable Energy, Finance, Photovoltaics, Leadership, Energy Efficiency, Sustainability, Wind, Sales, Project Finance, Payroll, Energy Management, Electricity, Climate Change, Energy, Small Business, Sustainable Development, Engineering, Green Building, Call Centers, Environmental Policy

Education
Southern California University   2014 — 2020
Doctor of Law (J.D.), Law, In Progress

Sacramento City College   2015 — 2015
Communication and Customers

Sacramento City College   2015 — 2015
Stress Management and Coping Skills, A+

Sacramento City College   2015 — 2015
Time Management, A+

Sacramento City College   2015 — 2015
Customer Service Management

Sacramento City College   2015 — 2015
Peace Studies and Conflict Resolution

Sacramento City College   2014 — 2014
Solar Systems Design & Sales, Solar Energy Technology/Technician, In Progress

Sacramento City College   2014 — 2014
Entrepreneurial and Small Business Operations, In Progress

Sacramento City College   2014 — 2014
Team Building in the WorkPlace, A+

Sacramento City College   2014 — 2014
Ethics and Values, A+

Adams Anthony Adams Anthony Johnson City, Tennessee Area Details
Adams Anthony's Advanced Call Center Technologies Experience September 2005 - February 2009
Job Computer Technician
Industry Higher Education
Experience
Northeast State Community College  February 2009 - Present
Advanced Call Center Technologies   September 2005 - February 2009
East Tennessee State University  1999 - 2001

Skills
Server Administration, Computer Hardware, Customer Service, Computer Repair, Microsoft Office, Public Speaking, Project Planning, Team Building, Software Installation, Training, Coaching, Norton Ghost, Higher Education, Research, Process Improvement, Leadership, Troubleshooting, Call Center, Marketing, Wireless Networking, Call Centers, Windows Server, Teaching, A+ Certified, System Administration, Help Desk Support, Group Policy, Windows 7, Technical Support, XP, Networking, Hardware Support, Printers, Active Directory, Laptops, Windows, Windows XP

Education
East Tennessee State University   1998 — 2013
Bachelor's degree - General Studies, Computer Design Graphics/Management/Marketing

Northeast State Community College   1994 — 1996
A.A.S., Microcomputer Specialist

Dobyns-Bennet High School   1976 — 1980
HS Diploma, Music, Drafting, Math, Science

Nicole Castle Nicole Castle Johnson City, Tennessee Area Details
Nicole Castle's Advanced Call Center Technologies Experience October 2014 - Present
Job Payroll Specialist at Advanced Call Center Technologies
Industry Accounting
Experience
Advanced Call Center Technologies   October 2014 - Present
Advanced Call Center Technologies   May 2014 - September 2014
Liberty Tax Service  January 2014 - January 2014
Department of Veterans Affairs  August 2013 - October 2013
Jan-Carol Publishing, Inc   2013 - May 2013
Silent Bucs   January 2012 - May 2013

Skills
Microsoft Office, QuickBooks, Access Database, Balance Sheet, Accounts Receivable, Payroll, General Ledger, Cost Management, Government Accounting, Accounts Payable, Photoshop, Auditing, Peachtree, Accounting, Leadership, Microsoft Excel, Data Entry, Access, Microsoft Word, PowerPoint

Education
East Tennessee State University   2009 — 2013
Bachelor of Business Administration (B.B.A.), Accounting

Andrea Mahone Andrea Mahone Carmichael, California Details
Andrea Mahone's Advanced Call Center Technologies Experience August 2014 - Present
Job Cashier at Sears Holdings Corporation
Industry Real Estate
Experience
Sears Holdings Corporation  November 2014 - Present
Advanced Call Center Technologies   August 2014 - Present
Advanced Call Center Technologies   August 2014 - Present
Delta Management Consulting Services   February 2007 - August 2010
A & O Construction Clean-Up   2004 - 2007
Denny's  January 2001 - February 2003
Taco Bell  January 1998 - January 2001

Skills
Administrative..., Research: •..., Customer Service, Conflict Resolution, Restaurant Management, Employee Relations, Human Resources, Leadership, Training, Inventory Management, Leadership Development, Process Scheduler, Food Service, Coaching, Teamwork, Recruiting, Employee Training, New Hire Training, People Skills, Microsoft Office, Microsoft Excel, Operations Management, Analysis

Education
CSU Sacramento   2009 — 2013
Bachelor's degree, Psychology, Senior

American River College   2006 — 2009
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General

Gabriel Alvarado Gabriel Alvarado Sacramento, California Area Details
Gabriel Alvarado's Advanced Call Center Technologies Experience September 2013 - Present
Job Director of Operations at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   September 2013 - Present
Focus Receivables Management  October 2011 - September 2013
iQor  September 2008 - July 2010
Sitel  May 2002 - July 2008
Brainstorm USA   January 1999 - May 2002
OSI  1998 - December 1999

Skills
Six Sigma, Operations Management, Global Business..., Customer Service, Financial Services, International Relations, Political Communication, Process Improvement, Leadership, Forecasting, Customer Satisfaction, Outsourcing, New Business Development, Account Management, Management, Strategic Planning, Change Management, Customer Experience, Business Development, Call Centers, CRM, Strategy, Business Analysis, Executive Management, Cross-functional Team..., Team Building, Training, BPO, Start-ups, Analysis, Team Leadership, Team Management, Performance Management, Banking, Program Management, Business Process..., Project Management, Risk Management

Education
Norwich University   1994 — 1999
Bachelors, International Studies - Language

Wentworth Military Academy
Associates, Political Science focus

Suzi Furry Suzi Furry Sacramento, California Area Details
Suzi Furry's Advanced Call Center Technologies Experience June 2013 - December 2013
Job Owner / Publisher Tidbits of Sacramento
Industry Marketing and Advertising
Experience
Tidbits of Sacramento   July 2014 - Present
Advanced Call Center Technologies   June 2013 - December 2013
AARP Foundation Work Search   September 2012 - May 2013
Benton Franklin Workforce Development Council   March 2012 - October 2012
Suzi's Unique Office Concepts   June 2010 - March 2012
The Giant Nickel   May 2009 - May 2010
STG Asset Management, Inc.   2007 - August 2009
Target Media Partners  2006 - May 2007
The Nature Conservancy  1972 - 1975

Skills
Microsoft Office, Telephone Skills, Telemarketing, Office Administration, Event Planning, Public Relations, Sales, Consulting, Bookkeeping, Creative Writer, Microsoft Publisher, Fundraising, Microsoft Excel, Non-profits, Customer Service, Social Networking, Event Management, Social Media, Nonprofits, Human Resources, Training, Marketing, Career Counseling, Leadership

Education
Ashford University   2009 — 2010
Business Administration

Butte College   2002 — 2004
LiberalStudies

Bianca Mares Bianca Mares Brownsville, Texas Area Details
Bianca Mares's Advanced Call Center Technologies Experience May 2008 - August 2008
Job JR Processor at Fairway Independent Mortgage Corporation
Industry E-Learning
Experience
Fairway Independent Mortgage Corporation  August 2011 - Present
New York & Company  November 2009 - June 2011
TSTC Student Services   August 2009 - August 2010
The Avenue  October 2008 - February 2009
Advanced Call Center Technologies   May 2008 - August 2008

Education
University of Texas at Brownsville   2010 — 2011
BAAS, Interdisciplinary Studies

Texas State Technical College   2008 — 2010
A.A.S., Dental Laboratory Technology

Bowling Green State University   2006 — 2008
B.A., Biology

Carrie Norman Carrie Norman Johnson City, Tennessee Area Details
Carrie Norman's Advanced Call Center Technologies Experience November 2013 - August 2014
Job Office Manager ShoffnerKalthoff Mechanical Electrical Service
Industry Construction
Experience
ShoffnerKalthoff Mechanical Electrical Service   August 2014 - Present
Advanced Call Center Technologies   November 2013 - August 2014
Toys R Us  August 2013 - October 2013
Industrial Repairs and Services, LLC   April 2008 - February 2013
Expert Express   August 2011 - August 2012
Cook's Mechanical Services  May 2010 - July 2011
Birchfield Brothers Construction Company   April 2004 - April 2008
Birchfield Construction   March 2003 - April 2004

Skills
Project Management, Sales Management, Process Scheduler, Contract Management, Office Management, Invoice Processing, Office Administration, Carpentry, Executive Support, Invoicing, Coordination, IOSH, Change Orders, Quicken, Public Works, Multi-line Phone, Job Costing, Blueprint Reading, Construction, Notary Public, Budgets, Accounts Receivable, Customer Service, Team Building, Human Resources, Process Improvement, Microsoft Office, Training, Management, Strategic Planning, Microsoft Excel, Recruiting, Interviews, Leadership, Employee Relations, Employee Benefits, Administration, Customer Satisfaction, Payroll, Contract Negotiation, Sales

Education
Argosy University Phoenix   2013 — 2017
Bachelor's degree, Human Resources Management/Personnel Administration, General

Unaka High School   1995 — 1999
HS Diploma, Business Administration and Management, General

East Tennessee State University

University of Virgina at Wise

Christina Mota Christina Mota Princeton, New Jersey Details
Christina Mota's Advanced Call Center Technologies Experience May 2012 - December 2012
Job Customer Services/ Manager
Industry Consumer Services
Experience
Aculabs  February 2015 - Present
Sultana Restaurant and Cafe   August 2006 - May 2015
Everest Medical Lab   June 2014 - October 2014
Convey Health Solutions  January 2013 - August 2013
Advanced Call Center Technologies   May 2012 - December 2012
Auto Splash Hand Car Wash   August 2006 - February 2012

Education
Brookdale Community College   2006 — 2009
High School, Early Childhood Special Education

Raritan High School   2002 — 2006

Kayleen Cantu Kayleen Cantu Harlingen, Texas Details
Kayleen Cantu's Advanced Call Center Technologies Experience September 2013 - December 2013
Job Brigham Young University Idaho
Industry Nonprofit Organization Management
Experience
Walmart  November 2014 - December 2014
JCPenney  September 2014 - December 2014
Survey Sampling International  July 2014 - September 2014
Advanced Call Center Technologies   September 2013 - December 2013
Key Club International  May 2012 - April 2013
UTHSCSA  June 2012 - July 2012

Skills
Customer Service, Newsletters

Education
Brigham Young University - Idaho   2013 — 2017
Elementary Education and Teaching

Harlingen High School   2009 — 2013

Tywanna Anderson Tywanna Anderson Greater Nashville Area Details
Tywanna Anderson's Advanced Call Center Technologies Experience January 2014 - September 2014
Job Database Administrator at Independent Database Consulting
Industry Information Technology and Services
Experience
STC  September 2014 - Present
Advanced Call Center Technologies   January 2014 - September 2014
Independent Database Consulting   October 2012 - September 2014
Hewlett-Packard  September 2012 - October 2012
Government  August 2011 - May 2012
ITT Technical Institute  August 2010 - August 2011
Tusculum College  February 2007 - September 2010

Skills
Databases, Database Administration, T-SQL, SSIS, SSRS, Database Design, WCF, MCITP, Customer Service, SQL 2008, Microsoft Office..., Database Admin, ADO.NET, Performance Tuning, SQL Tuning, SharePoint, Management, Leadership, Team Building, Training, Microsoft SQL Server, Troubleshooting, SQL

Education
King College   2009 — 2011
MBA, Management

East Tennessee State University   2001 — 2005
Bachelor of Science, Computer Science

Dobyns Bennett
High School

Horacio Casas Villarreal Horacio Casas Villarreal Yuma, Arizona Details
Horacio Casas Villarreal's Advanced Call Center Technologies Experience June 2010 - December 2013
Job Senior Career Advisor at Goodwill of Central Arizona
Industry Nonprofit Organization Management
Experience
Goodwill Industries of Central Arizona  December 2013 - Present
H&R Block Business Services  August 2013 - December 2014
Advanced Call Center Technologies   June 2010 - December 2013
Advanced Call Center Technologies   June 2007 - May 2010

Skills
Recruiting, Human Resources, Interviews, Employee Training, Management, Customer Satisfaction, Sales, Access, Customer Service, Hiring, Teamwork, Negotiation, Microsoft Excel, Training, Software Documentation, Leadership Development, Coaching, Leadership, Team Building

Education
Arizona Western College

Adrian Siwady Adrian Siwady Las Vegas, Nevada Area Details
Adrian Siwady's Advanced Call Center Technologies Experience November 2009 - April 2011
Job Artist Development /Artist Management &Consultant Helping God's People Reach The Top RU Sony A&R Sunday School Teacher
Industry Telecommunications
Experience
Valley Bible Fellowship  June 2015 - Present
Record Union   2014 - Present
USAContactPoint   December 2013 - Present
Heavenly Management USA   June 2013 - Present
Instant Checkmate LLC   April 2012 - Present
APAC Customer Services  2012 - 2012
Zephyr Partners   August 2011 - December 2011
Advanced Call Center Technologies   November 2009 - April 2011
Code 3 Realty & Mortgage Corp   2009 - April 2010
Sears Holdings Corporation  October 2005 - November 2008

Skills
Customer Service, People-oriented, Hospitality, IP PBX, Call Center, Microsoft Office, Front Office, Microsoft Excel, Outlook, 10 Key, Public Speaking, Administrative..., Telephone Skills, Strategic Planning, Call Centers, Customer Satisfaction, Time Management, Invoicing, Team Building, Accounting, Dental Assisting, Dentrix, Sales, Building Relationships, Back Office, Training, Employee Benefits, Technical Support, Human Resources, Employee Relations, Leadership, Data Entry, Cold Calling

Education
Full Sail University   2015 — 2019
Bachelor of Applied Science (BASc), Arts, Entertainment, and Media Management

Smart Horizons   2013 — 2014
Entertainment Management, General Studies

American River College   2005 — 2007
Certified, Dental Hygiene/Hygienist

Dennis Quillen Dennis Quillen Bardstown, Kentucky Details
Dennis Quillen's Advanced Call Center Technologies Experience January 2013 - April 2014
Job Corporate Systems Administrator at Jones Plastic and Engineering
Industry Telecommunications
Experience
Jones Plastic and Engineering  August 2015 - Present
Sykes  April 2014 - July 2015
Advanced Call Center Technologies   January 2013 - April 2014
Kavanaugh CallCenter Group  March 2011 - March 2012
Kavanaugh CallCenter Group  May 2009 - March 2011
Freelance Graphic Designer and Artist  June 2006 - December 2010
Kavanaugh CallCenter Group  November 2007 - April 2009
Kavanaugh CallCenter Group  July 2005 - November 2007

Skills
Security, Cyber Security, Security Awareness, Physical Security, Electronic Security, Windows, Windows Server, Windows Services, Network Security, IP Networking, Microsoft Office, Dialers, IVR, Call Routing, Workforce Management, PBX, Program Management, DHCP, Security Consultant, Photoshop, Personnel Protection, Call Center Consulting, Information Security..., Access Control, Security Management, Technology Planning, Technology Contracts, Freelance Graphics, VoIP, Personnel Recruiting, Operational Strategy, Microsoft Technologies, Firearms, Personal Protection, Asset Protection, Operations Management, IT Management, IP Cameras, Electronic Security..., Security Monitoring, Cabling, Investigations, Computer Forensics, Internal Investigations, Auditing, Call Center, Information Technology, Team Leadership, Troubleshooting, Networking

Education
Mountain Empire Community College   2004 — 2005
Associate of Science (A.S.), Computer Networking, 4.98

PCI   1998 — 1999
Certificate, Computer Technician (A+ Certification)

Mountain Empire Community College   1994 — 1996
Associate of Arts and Sciences (AAS), Criminal Justice/Police Science, 4.5

Lee County Vo-Tech   1991 — 1992
Certificate, Electronics/PC Repair

Lee High School   1989 — 1992
Diploma, High School Diploma

Lee County Vo-Tech   1990 — 1991
Certificate, Data Processing

Anthony Goodeill Anthony Goodeill Huntsville, Alabama Details
Anthony Goodeill's Advanced Call Center Technologies Experience August 2002 - August 2004
Job EXECUTIVE CONSULTANT | CIO | DIRECTOR | PROJECT MGT | IT SECURITY MGT | APPLICATION & WEB TEAM MGT
Industry Information Technology and Services
Experience
Powernet America, Inc.   August 2014 - Present
Beshenich Muir & Associates  June 2014 - August 2014
NASA / DTS   February 2010 - June 2014
NASA / SAIC   March 2005 - January 2010
MediControls   September 2004 - March 2005
Advanced Call Center Technologies   August 2002 - August 2004

Skills
Program Management, IT Management, Project Management, Team Leadership, Team Building, Management, Risk Management, Information Security, Software Project..., Integration, IT Service Management, Cross-functional Team..., Leadership, Security, Requirements Analysis, Requirements Management, Software Development, Information Technology, Disaster Recovery, Project Planning, Government, Strategy, Software Documentation, SDLC, Process Improvement, Business Analysis, Web Development, MySQL, PHP, Systems Engineering, Business Process, Strategic Planning, Analysis, HTML, Problem Solving, Customer Relations, Application Development, Programming, Documentation, Visio, Earned Value Management, IT Strategy, Business Intelligence, Troubleshooting, SharePoint, Customer Service, Databases, Microsoft Project, Team Management

Education
University of Phoenix   2004 — 2007
MS, MIS / IT Management

Northwest Christian College   1994 — 1998
BA, PM/Comm

Moreno Valley High School   1979 — 1982
Diploma, General Studies

Alex Suttmiller Alex Suttmiller Austin, Texas Details
Alex Suttmiller's Advanced Call Center Technologies Experience 2009 - 2009
Job Software Engineer III
Industry Information Technology and Services
Experience
Mattersight Corporation  January 2015 - Present
Front End Software Engineer Consultant   April 2014 - December 2014
Quick Solutions  May 2012 - March 2014
Primatech inc.  June 2011 - May 2012
The Ohio State University  2010 - 2011
Advanced Call Center Technologies   2009 - 2009

Skills
C#, Java, XML, ETL, XPath, Databases, Microsoft SQL Server, SaaS, SOA, Business Intelligence, SSIS, EIB, T-SQL, Database Development, PL/SQL, SDLC, Agile Methodologies, Enterprise Architecture, Data Mining, Data Management

Education
The Ohio State University   2009 — 2011
Master's Degree, Computer Science

East Tennessee State University   2005 — 2009
B.S., Computer Science

Parnell Kelly Parnell Kelly Columbus, Ohio Area Details
Parnell Kelly's Advanced Call Center Technologies Experience June 2011 - February 2013
Job Application Consultant at Verint
Industry Financial Services
Experience
Verint  February 2013 - Present
Advanced Call Center Technologies   June 2011 - February 2013
JPMorgan Chase  June 2008 - July 2011
Barclays  September 2006 - June 2008
OSI  November 2004 - September 2006
JPMorgan Chase  May 1997 - December 2004
Alliance Data  March 1994 - August 1997

Skills
Training, Access, Call Center, Team Management, Management, Microsoft Office, IEX Total View, Avaya Communication..., Predictive Dialers, Dialer Management, Workforce Planning, Workforce Management, Workforce, Project Management, Customer Service, Team Leadership, Call Centers, Customer Satisfaction, IVR, Technical Support, Analysis, Process Improvement, Risk Management, Quality Assurance, System Administration, Vendor Management, Outsourcing, Customer Experience, Business Analysis

Education
Universy of Phoenix   2012 — 2015
Masters of Management, Business Administration and Management, General, 3.55

University of Phoenix   2008 — 2011
Bachelors Degree, Business Management, GPA - 3.4

DeVry Institute of Technology

The Ohio State University   1993 — 1994

DeSales   1990 — 1993

Garret S. Greenwood Garret S. Greenwood Tucson, Arizona Details
Garret S. Greenwood's Advanced Call Center Technologies Experience May 2013 - Present
Job Sales Executive
Industry Consumer Services
Experience
Advanced Call Center Technologies   May 2013 - Present
Sharkbite   June 2004 - November 2012
Accent Sign Wholesalers   May 2002 - June 2004
Fastenal  October 2000 - February 2002

Skills
level III Spanish, Sales, Account Management, Analysis, Customer Satisfaction, Customer Service, Human Resources, Leadership, Management, Marketing, Negotiation, Sales Management, Sales Operations, Team Building, Operations Management, Training, Team Leadership, Coaching, Customer Retention, Marketing Strategy

Education
California State University-Long Beach   1989 — 1995
Cal State, Business Administration and Management, General

Sal Romeo School of Art

Santa Monica College

Lee Branch Hill Lee Branch Hill San Francisco Bay Area Details
Lee Branch Hill's Advanced Call Center Technologies Experience March 2014 - February 2015
Job Consumer Relations Manager at Annie's Inc.
Industry Consumer Goods
Experience
Annie's Inc.   June 2015 - Present
Sungevity  February 2015 - June 2015
Advanced Call Center Technologies   March 2014 - February 2015
MedicAlert Foundation  April 2012 - June 2014
Wells Fargo Dealer Services  June 2005 - April 2012
Bothwell Regional Health Center  September 2004 - May 2005
Financial Center Credit Union  September 1993 - June 2004

Skills
Call Centers, Team Building, Credit Risk, Staff Development, Customer Service, Process Improvement, Software Documentation, Recruiting, Leadership, Customer Satisfaction, Outstanding Customer..., Strong Business Acumen, Leadership Development, Hiring, Data Analysis, Human Resources, Analysis, Detail Orientation, Strategic Thinking, Public Speaking, Training & Development, Staff Retention, Compliance Management, Servicing, Employee Training, Training, Coaching, Management, Loan Servicing, Interviews, Performance Management, Team Leadership

Education
University of Phoenix
Bachelor of Science (BS)- In Progress, Business Administration and Management, General

San Joaquin Delta College
Business Administration and Management, General

Heald College   1992 — 1993
Ongoing Learning and Education, Business Administration

Sierra Nevada Dept of Education   1989 — 1990
Diploma, General Studies

Michele Meneses Michele Meneses Yuma, Arizona Area Details
Michele Meneses's Advanced Call Center Technologies Experience July 2013 - December 2013
Job Convey Health Solutions
Industry Consumer Services
Experience
Enterprise Holdings  April 2015 - Present
Convey Health Solutions  December 2013 - April 2015
Advanced Call Center Technologies   July 2013 - December 2013
Sitel  August 2012 - April 2013
Knoah Solutions  September 2011 - August 2012
Sitel  February 2008 - August 2011

Skills
Contact Centers, Coaching, Soft Skills, Performance Management, Transition Management, Team Management, Outsourcing, Process Management, Employee Engagement, Quality Assurance, Customer Satisfaction, Customer Experience

Education
Gallen College

Merced College

Fausto Montano Fausto Montano Douglas, Arizona Details
Fausto Montano's Advanced Call Center Technologies Experience July 2009 - September 2009
Job Graduate at the Art Institute of Tucson
Industry Graphic Design
Experience
Art Institute of Tucson  July 2010 - Present
Advanced Call Center Technologies   July 2009 - September 2009

Skills
Graphic Design, Illustrator, Digital Illustration, Oil Painting, After Effects, Illustration, Photography, Mac, Photoshop, Storyboarding, Animation, Digital Photography, Logo Design, Drawing, Typography, Flash Animation, Vector Illustration, Image Editing

Education
The Art Institute of Tucson   2010 — 2013
Associate of Arts and Sciences (A.A.S.), Graphic Design

Cochise College   2003 — 2007
Audio and Video Certificate, Video production

Dominique Sanders Dominique Sanders Elk Grove, California Details
Dominique Sanders's Advanced Call Center Technologies Experience February 2014 - July 2014
Job Full Time Student
Industry Computer Software
Experience
MAXIMUS  January 2015 - April 2015
Advanced Call Center Technologies   February 2014 - July 2014
FrontLine Marketing  2013 - 2013
California State University, East Bay  January 2012 - March 2012
Environment California  September 2011 - November 2011

Skills
Sales, Photoshop, Microsoft Office, Digital Media, Customer Service, Social Networking, Advertising, Facebook, Blogging, Account Management, Teamwork, PowerPoint, Photography, Microsoft Word, Microsoft Excel, Windows, Mac, Social Media, Time Management, Research, Marketing, Team Building, Team Leadership, Data Entry, Fundraising, Data Analysis, Leadership

Education
Sacramento City College   2013 — 2016
Computer Science

Cosumnes River College   2013 — 2015
Computer Science

CSUEB   2011 — 2012
N/A, Computer Science

Liz Lightfoot Liz Lightfoot Greater Denver Area Details
Liz Lightfoot's Advanced Call Center Technologies Experience November 2012 - February 2013
Job Department of Safety Recruiter at City and County of Denver
Industry Human Resources
Experience
City and County of Denver  August 2015 - Present
City and County of Denver  February 2013 - August 2015
Advanced Call Center Technologies   November 2012 - February 2013
Heinley Fine Art   April 2012 - November 2012
City and County of Denver  May 2010 - April 2012
ARAMARK Refreshment Services  April 2009 - May 2010
Elite Medical Staffing  July 2008 - June 2009
AmeriStaff  April 2006 - June 2008

Skills
Recruiting, Technical Recruiting, Internet Recruiting, Graduate Recruitment, Student Recruiting, IT Recruitment, College Recruiting, Recruitments, Contract Recruitment, Job Fairs, Job Search Strategies, Job Descriptions, Deferred Compensation, Employee Benefits, Talent Management, Benefits Administration, Talent Acquisition, Applicant Tracking..., Training, Employee Engagement, Employee Training, Interviews, HR Policies, Human Resources, Employee Relations, Succession Planning, New Hire Orientations, PeopleSoft, HRIS, Labor Relations, Employment Law, CRM, Performance Management, Organizational...

Education
Florida State University
Bachelor's degree, English

Wm. Regg Bonnevie, MBA Wm. Regg Bonnevie, MBA Johnson City, Tennessee Area Details
Wm. Regg Bonnevie, MBA's Advanced Call Center Technologies Experience March 2009 - September 2009
Job Administrative Manager at Youth Villages (LION 7000+)
Industry Nonprofit Organization Management
Experience
Youth Villages  May 2013 - Present
Coleman Research Group, Inc.   July 2010 - May 2013
Mountain Empire Oil Company   October 2009 - May 2013
Gerson Lehrman Group  January 2008 - June 2010
Advanced Call Center Technologies   March 2009 - September 2009
Wyndham Vacation Ownership  2008 - 2009
Silver Creek Technologies LLC   January 2006 - December 2007
US China B2B Consulting Services LLC   January 2004 - December 2005
Eastman Chemical Company  2001 - 2003
Asia BizNet Co. Ltd.   2001 - 2002

Skills
Business Process..., B2B, Business Development, Call Center Development, Hiring Practices, Hospitality Industry, International Business, International Relations, Internet, Leadership, Management Consulting, Marketing Strategy, Marketing Research, Private Equity, Sales Management, Strategic Consulting, Software Solution Sales, Web Marketing, Business Strategy, Strategy, Management, CRM, Sales, Start-ups, Competitive Analysis, Strategic Partnerships, Product Management, Market Research, Consulting, International Sales, Organizational..., Business Intelligence, Cross-functional Team..., E-commerce, Strategic Planning, New Business Development, B2B Marketing, Business Planning, Change Management, Training, Entrepreneurship, Market Analysis, Analysis, Venture Capital, Mergers & Acquisitions, Analytics, P&L Management, Marketing Management, Product Development, Business Process

Education
Wake Forest University - Babcock Graduate School of Management   1974 — 1975
MBA, international marketing

North Carolina State University   1969 — 1973
BS, textile chemistry

Garinger High School - Charlotte NC
High School, International Business

Lisa Wire Lisa Wire Sacramento, California Area Details
Lisa Wire's Advanced Call Center Technologies Experience November 2010 - August 2011
Job Commission Sales and Customer Service Specialist
Industry Consumer Services
Experience
Sacramento County Historical Society   August 2006 - Present
Franchise Tax Board  March 2013 - April 2014
Preferred Pain Management   October 2012 - December 2012
Enterprise Holdings  May 2012 - December 2012
Advanced Call Center Technologies   November 2010 - August 2011
Verizon Wireless  January 2007 - August 2009

Skills
Customer Service, Call Center, Cash Handling, Telecommunications, Telephone Skills, Team Leadership, General Office Duties, Microsoft Office, Office Equipment, Loans, Troubleshooting, Sales Support, Direct Sales, Internet, Inside Sales, Training &..., Data Entry, Marketing, Call Centers, Training, Office Management, Outlook, Management, Sales Operations, Inventory Management, Team Building, Public Speaking, Cash Flow

Education
American River College

City College of San Francisco

College of San Mateo
Business

Sierra College
Marketing

Collette Pierce Collette Pierce Kingsport, Tennessee Details
Collette Pierce's Advanced Call Center Technologies Experience November 2010 - Present
Job Operations Manager at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   November 2010 - Present

Skills
Customer Experience, Customer Satisfaction, Call Centers, Operations Management, BPO, Customer Service, Performance Management, Team Leadership, Vendor Management, Outsourcing, Process Improvement, Contact Centers, Customer Retention, Training, Team Building

Education
Milligan College   2006 — 2010
Bachelor of Science (B.S.), Human Performance & Exercise Science

Damian Noriega Damian Noriega Tempe, Arizona Details
Damian Noriega's Advanced Call Center Technologies Experience May 2010 - August 2010
Job record management coordinator at Drivetime Inc
Industry Animation
Experience
Drivetime Inc   February 2015 - Present
Gelato 64   April 2013 - November 2013
Amazon  May 2013 - August 2013
Pizza Hut  June 2012 - March 2013
Amazon Warehouse  May 2011 - August 2011
Advanced Call Center Technologies   May 2010 - August 2010
Arizona Western College  August 2007 - May 2010
McDonald's Corporation  May 2004 - August 2004

Skills
Microsoft Office, Photoshop, PowerPoint, Microsoft Word, Higher Education, Social Media, autodesk maya, Illustrator, premiere pro, Stop Motion, InDesign, Mac, autodesk mudbox, Premiere, 3D Modeling, Digital Sculpting, Video Editing, Storyboarding, Character Animation, Maya, Animation, Computer Animation, 3D, Mudbox, Traditional Animation, Adobe Audition, Adobe Creative Suite, Flash, Flash Animation, Modeling, Motion Graphics

Education
Arizona State University   2010 — 2014
Art intermedia, Genaral Curriculum, 3.22

Arizona Western College   2007 — 2010
Associate of Arts (A.A.), General Studies

San Luis high school   2004 — 2007

Maria De Lourdes Garza Maria De Lourdes Garza San Benito, Texas Details
Maria De Lourdes Garza's Advanced Call Center Technologies Experience September 2003 - December 2007
Job Business Skills
Industry Executive Office
Experience
South Texas Vocational Technical Institute  May 2009 - November 2010
Calvary Christian Day Care   April 2008 - April 2009
Advanced Call Center Technologies   September 2003 - December 2007

Skills
Journal Entries, Accounts Payable, Customer Service, Clerk Skills, Telecommunications..., Telephone Skills, Collections, Data Entry, Supervisory Skills, Loan Servicing

Education
South Texas Vocational Technical Institute-Brownsville   2009 — 2010
Certificate, Registered Dental Assistant

Texas State Technical College Harlingen   1998 — 1999
Certificate, Business/Office Automation/Technology/Data Entry

kathleen o'mara kathleen o'mara Sacramento, California Area Details
kathleen o'mara's Advanced Call Center Technologies Experience June 2014 - Present
Job Supervisor at Advanced Call Center Technologies
Industry
Experience
Advanced Call Center Technologies   June 2014 - Present
Sprint  October 2012 - April 2014
Blacksheep Enterprise Solutions   May 2008 - October 2012
Halawa Arabians   January 1988 - June 1995
Home Federal Savings  January 1976 - September 1990

Skills
Program Management, Sales, Customer Satisfaction, Training, CRM, Time Management, Call Centers, Customer Service, Telecommunications, Networking, Customer Retention, Account Management, Cold Calling, Salesforce.com, Budgets, Management, Team Management, Wireless

Education
Coleman College   1980 — 1982
Computer Science

Hugo Adams Hugo Adams Beaufort, South Carolina Details
Hugo Adams's Advanced Call Center Technologies Experience January 2010 - June 2014
Job I.T Infrastructure at Beaufort Memorial Hospital
Industry Information Services
Experience
Beaufort Memorial Hospital  July 2014 - Present
Advanced Call Center Technologies   January 2010 - June 2014

Skills
SQL, Active Directory, JavaScript, PHP, ActiveBatch, ABAP, HTML, Unix, Software Development, C++

Education
East Tennessee State University   2010 — 2014
Bachelor's Degree, Information Technology

Jefferson Forest High School

Desirae Wright Desirae Wright Rancho Cordova, California Details
Desirae Wright's Advanced Call Center Technologies Experience August 2014 - Present
Job ATT Call Center Representative at Advanced Call Center Technologies
Industry Consumer Services
Experience
Advanced Call Center Technologies   August 2014 - Present
ACL - IHSS  February 2010 - March 2012
Penguin Magic   November 2009 - March 2012
Embassy Suites  January 2008 - August 2008
PSC  July 2007 - January 2008

Skills
World Class Customer..., Detailed Organization, Data Entry, Warehousing, Quality Control, Inventory Management, Housekeeping, Customer Service, Fax, Microsoft Word, Microsoft Office, PowerPoint, Calculus, Telephone Skills, Hydroblasting, Hazardous Waste..., Multi-line Phone, Food & Beverage, Teamwork, Invoicing, Research

Education
Stevens-Henager College-Logan   2013 — 2016
Bachelor of Computer Science, Computer Programming

Kaplan University Online   2009 — 2010

California State University-Monterey Bay   2008 — 2009
Mathematics

California State University-Sacramento   2003 — 2006
Mathematics

Vallejo Senior High   1999 — 2003
Diploma

Joshua Cline Joshua Cline Mount Carmel, Tennessee Details
Joshua Cline's Advanced Call Center Technologies Experience August 2007 - September 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   August 2007 - September 2012
Advanced Call Center Technologies   2006 - 2012

Skills
Computer Science, Computers, Customer Service

Education
East Tennessee State University   1998 — 2003
BS, Computer Science

Sullivan South High School   1994 — 1998

Betsy Crabtree Betsy Crabtree Johnson City, Tennessee Area Details
Betsy Crabtree's Advanced Call Center Technologies Experience August 2008 - September 2008
Job Experienced Help Desk Team lead
Industry Information Technology and Services
Experience
Advanced Call Center Technologies   August 2008 - September 2008
Alliance Data  May 2005 - June 2008
Cingular Wireless  September 2002 - July 2005
Mahoney's   March 2001 - May 2002

Education
Northwood University   1995 — 1997
AA, Computer Science

Steve Stauffer Steve Stauffer Greater Philadelphia Area Details
Steve Stauffer's Advanced Call Center Technologies Experience 2001 - 2003
Job Vice President of Business Development at Radius Global Solutions LLC
Industry Financial Services
Experience
Radius Global Solutions LLC  August 2015 - Present
Penncro Associates  January 2012 - August 2015
Penncro Associates, Inc.   2007 - 2011
Penncro Associates  September 2004 - April 2007
Advanced Call Center Technologies   2001 - 2003
The CBE Group, Inc.   1998 - 2001
FCA  1995 - 1998
GC Services  1986 - 1995
Pennsylvania Department Of Revenue  1976 - 1986

Skills
Credit Cards, Credit, Executive Management, Call Centers, Risk Management, Management, Credit Analysis, Business Development, Financial Services, Process Improvement, Credit Risk, Operations Management, Call Center, Strategy, Customer Service, Strategic Planning, Banking, Loans, Finance, Mortgage Lending, Vendor Management, Accounts Receivable, Portfolio Management, Loss Mitigation, Outsourcing, Leadership, Coaching, Financial Analysis, Loan Servicing, Team Building, Financial Risk, Relationship Management, Insurance, Mortgage Servicing, Sales, Skip Tracing, Analysis, New Business Development, Customer Satisfaction, Debt Collection, Compliance, Customer Relations, Mortgage, Default, Forecasting

Education
Penn State University   1978 — 1980

york suburban   1970 — 1974
Bachelor of Business Administration (B.B.A.)

Beverlee Tafoya Beverlee Tafoya Albuquerque, New Mexico Details
Beverlee Tafoya's Advanced Call Center Technologies Experience May 2011 - September 2012
Job Student at University of New Mexico
Industry Hospital & Health Care
Experience
University of New Mexico  June 2010 - Present
Advanced Call Center Technologies   May 2011 - September 2012
Sonic Drive-In  June 2008 - May 2009

Skills
Always Punctual, Accepting Responsibility, Learning Quickly, Microsoft Office, Type 50wpm, Cpr Certified, Hardwork, Perfectionist, Goal Oriented

Education
The University of New Mexico   2010 — 2013

Central New Mexico Community College   2009 — 2010

Mary Shortridge Mary Shortridge Mooresburg, Tennessee Details
Mary Shortridge's Advanced Call Center Technologies Experience 2003 - 2007
Job PeriOp Clinical Education Specialist at GE Healthcare
Industry Hospital & Health Care
Experience
GE Healthcare  December 2014 - Present
UT Medical Center  2008 - 2014
former Baptist Hospital in Knoxville (Riverside)   2007 - 2008
Advanced Call Center Technologies   2003 - 2007
Intellithought  2000 - 2003

Skills
HIPAA, Troubleshooting, Clinical Research, Customer Service

Education
Milligan College   2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General

East Tennessee State University   2005 — 2007
Bachelor's Degree, Cardiopulmonary Science

East Tennessee State University   1992 — 1997
Bachelor's Degree, Business Administration

Kali MacRae Kali MacRae Johnson City, Tennessee Details
Kali MacRae's Advanced Call Center Technologies Experience January 2012 - Present
Job Traffic Coordinator at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   January 2012 - Present

Skills
Call Center, Workforce Management, Customer Service, Customer Satisfaction, Process Improvement, Customer Experience, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Call Centers

Education
East Tennessee State University   2012 — 2015

Brenda Bocanegra, MBA, PHR, SHRM-CP Brenda Bocanegra, MBA, PHR, SHRM-CP Houston, Texas Details
Brenda Bocanegra, MBA, PHR, SHRM-CP's Advanced Call Center Technologies Experience November 2011 - January 2013
Job Director of Human Resources at Catholic Charities of the Archdiocese of GalvestonHouston
Industry Human Resources
Experience
Catholic Charities of the Archdiocese of Galveston-Houston  April 2014 - Present
IDEA Public Schools  February 2013 - March 2014
Advanced Call Center Technologies   November 2011 - January 2013
Assumption University of Thailand  October 2010 - June 2011
BB Consulting Svc: Cross-Culture and Language Training   January 2009 - September 2010
ELS Educational Services, Inc  September 2006 - September 2010
Logistical Solutions International  August 2006 - May 2008
Chevron  March 1998 - March 2006

Education
Université Robert Schuman (Strasbourg III)   2008 — 2008
Graduate Exchange Student - Ecole de Management Strasbourg (EM Strasbourg Business School), International Business/Trade/Commerce

University of St. Thomas (TX)   2006 — 2008
Master of International Business, International Business

High School for Performing and Visual Arts, Houston
Diploma, Vocal Major

Houston Baptist University
Music Performance, General

University of Houston
Bachelor of Arts (B.A.), History, English

Alexander Burchnell Alexander Burchnell Johnson City, Tennessee Details
Alexander Burchnell's Advanced Call Center Technologies Experience May 2014 - August 2014
Job Training Coordinator at Allied Dispatch Solutions
Industry Public Relations and Communications
Experience
Allied Dispatch Solutions   October 2014 - Present
Advanced Call Center Technologies   May 2014 - August 2014
Best Buy  November 2013 - May 2014
Pflag Tri-Cities   October 2012 - January 2014
J E Enterprises   July 2013 - October 2013
Citi  January 2013 - July 2013
Northeast State Community College  August 2012 - December 2012
Carmike Cinemas  December 2008 - June 2011

Skills
Training, Leadership, Public Speaking, Banking, Credit, Financial Services, Fixed Income, Credit Analysis, Credit Cards, Public Relations, Insurance, Management, Sales, Call Centers, Customer Experience, Customer Service, Customer Satisfaction, Team Management, Microsoft Excel, Coaching, Customer Retention, Outlook, Team Building, Loans, Employee Training, Business Development, Budgets, Marketing, Data Entry, Business, Team Leadership, Fundraising, Microsoft Word, Interviews, Social Networking, Teamwork, Critical Thinking, Event Planning, Conflict Resolution, Leadership Development, Community Outreach, Strategic Planning, Volunteer Management, Account Management, Analysis, Time Management, Recruiting, Administration, Retail, Employee Relations

Education
Northeast State Community College   2012 — 2013
Associate of Arts (A.A.), Counseling Psychology

East Tennessee State University   2009 — 2012
Counseling Psychology

Jeff Prickett Jeff Prickett Glen Allen, Virginia Details
Jeff Prickett's Advanced Call Center Technologies Experience March 2013 - November 2014
Job Fraud Recovery Coordinator
Industry Banking
Experience
McDonald's Corporation  July 2011 - December 2014
Advanced Call Center Technologies   March 2013 - November 2014
Liberty Tax Service  January 2013 - February 2013
Jackson Hewitt Tax Service Inc.  January 2009 - February 2009
Talbots  November 2007 - December 2008
Staffing Solutions  September 2007 - October 2007
Walmart  May 2006 - September 2007
Catalyst HR Group   January 2006 - March 2006

Skills
Customer Service, Microsoft Office, Web Development, Project Management, Leadership, Social Media, Management, Social Networking, Training

Education
Liberty University   2011 — 2014
Accounting, 3.52

University of Delaware   1989 — 1994
Bachelor, Major: Electrical Engineering, Minor CIS, 2.94

James Schindler James Schindler Greater Atlanta Area Details
James Schindler's Advanced Call Center Technologies Experience March 1999 - January 2001
Job Datacenter Operations Senior Engineer Team Lead at AirWatch
Industry Information Technology and Services
Experience
AirWatch  February 2014 - Present
CEB  February 2012 - February 2014
Chico's FAS Inc.   July 2006 - March 2012
CodeKnights, Inc.   February 2002 - July 2006
Value Direct/ PAI   February 2001 - February 2002
Advanced Call Center Technologies   March 1999 - January 2001
Oracle  October 1998 - March 1999
Vanstar  August 1996 - October 1998

Skills
Microsoft SQL Server, Windows Server, Oracle, IIS, Linux, Windows, Servers, Data Center, PHP, Enterprise Software, Networking, Virtualization, MySQL, Storage, Hardware, CRM, Project Management, Technical Support, VoIP, Integration, Active Directory, Disaster Recovery, Infrastructure, VMware, Information Technology, SharePoint, System Administration, Enterprise Architecture, ITIL, Citrix, Microsoft Exchange, DNS, IT Operations, Security, Microsoft Technologies, Visio, IT Management, Business Intelligence, Network Administration, SaaS, Leadership, Vendor Management, Databases, Team Leadership, Change Management

Education
Dekalb Community College   1995 — 1996
Computer Science

Parkview High   1991 — 1995

Chattahoochee High School

Chattahoochee High School

Chattahoochee High School

Kevin Chalupka Kevin Chalupka Hickory/Lenoir, North Carolina Area Details
Kevin Chalupka's Advanced Call Center Technologies Experience September 2008 - November 2010
Job Human Resources
Industry Human Resources
Experience
Samaritan's Purse  November 2010 - Present
Advanced Call Center Technologies   September 2008 - November 2010
Amazon.com  May 2007 - September 2008
Convergys  March 1996 - May 2007

Skills
Performance Management, Talent Management, Talent Acquisition, Employee Relations, Recruiting, Change Management, Program Management, Leadership, Process Improvement, Strategy, Onboarding, HRIS, Employee Engagement, Human Resources, Personnel Management, Succession Planning, Training, Leadership Development, HR Policies, Employee Training, Conflict Resolution, Coaching, Interviews, Applicant Tracking..., Policy, Nonprofits, Management, Strategic Planning

Education
The University of Texas at Austin - Red McCombs School of Business
Master of Business Administration (MBA)

University of South Alabama
Bachelor's of Science (BS), Human Resource Management, Minor in Industrial Sociology

Montgomery College
Associate of Arts and Sciences (AAS), Business Management

University of Maryland College Park
Political Science and Government

Christopher Elphick Christopher Elphick Allentown, Pennsylvania Area Details
Christopher Elphick's Advanced Call Center Technologies Experience
Job Director of Finance and Corporate Controller at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies  

Skills
Finance, Banking, Auditing, Accounting, Consulting, Team Building, Microsoft Office, Process Improvement, Leadership, CRM, Financial Reporting, Outsourcing, CPA, Operations Management, Financial Analysis, BPO

Education
Villanova University School of Law   2007 — 2009
M.T., Masters of Taxation

Kutztown University of Pennsylvania   2001 — 2003
B.S.B.A, Accounting

Carol McPhaul Carol McPhaul Sacramento, California Area Details
Carol McPhaul's Advanced Call Center Technologies Experience August 2012 - January 2013
Job Educator at Center Unified School District
Industry Education Management
Experience
Advanced Call Center Technologies   August 2012 - January 2013
Center Unified School District  October 2000 - August 2012
Sacramento County Office of Education  April 2001 - June 2003
Wells Fargo Data Center   May 1999 - June 2000

Skills
Curriculum Design, Teaching, Curriculum Development, Educational Leadership, Lesson Planning, Classroom Management, Literacy, Elementary Education, Differentiated..., Tutoring

Education
California State University-Sacramento
BA, Communication and Media Studies

Alfredo Caraveo Alfredo Caraveo Waialua, Hawaii Details
Alfredo Caraveo's Advanced Call Center Technologies Experience January 2011 - March 2013
Job Zone Manager Asset & Profit Protection
Industry Retail
Experience
Sears Holdings Management Corporation  April 2013 - Present
Advanced Call Center Technologies   January 2011 - March 2013
Sears Holdings Management Corporation  December 2009 - October 2010
Sears FLS   February 2008 - January 2009
Mervyns  January 2006 - February 2008

Skills
Loss Prevention, Retail, Multi-unit, Fraud, Inventory Management, Store Management, Income Statement, Merchandising, Customer Service, Inventory Control, Interviews, Process Scheduler, Operations Management, Customer Satisfaction, Distribution Center..., Call Centers, Computer Repair, Customer Experience, Sales, Profit, Multi-Unit, Leadership, CCTV, Shrinkage

Education
New Mexico State University

Craig Quillen Craig Quillen Fall Branch, Tennessee Details
Craig Quillen's Advanced Call Center Technologies Experience May 2009 - March 2012
Job EMR System Analyst at Adventist Health System
Industry Hospital & Health Care
Experience
Adventist Health System  April 2014 - Present
Takoma Medical Associates   October 2012 - Present
Bristol Tennessee Essential Services  March 2012 - October 2012
Advanced Call Center Technologies   May 2009 - March 2012
Embarq  March 2004 - December 2008
Sprint Nextel\Embarq   March 2004 - April 2004
Charter Communications  January 2001 - January 2003

Skills
Software Documentation, Troubleshooting, Telecommunications, Project Management, Technical Support, Management, IT Management, Active Directory, SharePoint, Vendor Management, Process Improvement, Call Centers, Program Management, Training, Team Leadership, Access, Computer Hardware, Testing, Hardware, Help Desk Support, Microsoft Exchange, Call Center, Strategic Planning, Windows Server, CRM, Disaster Recovery, Project Planning, Consulting, Problem Solving, Hardware Support, Product Development, Software Implementation, Program Implementation, IT Project..., Business Process..., Business Process..., Software Project..., IT Project Leadership, IT Solutions, Six Sigma, Kaizen, Informatics, NextGen, EMR, Healthcare, Healthcare Information..., EMR Training, EHR

Education
East Tennessee State University
Bachelor's degree, Information Technology and Business Management

East Tennessee State University

Lee Sturgill Lee Sturgill Johnson City, Tennessee Area Details
Lee Sturgill's Advanced Call Center Technologies Experience February 2005 - Present
Job VP of Operations, Advanced Call Center Technologies
Industry Banking
Experience
Advanced Call Center Technologies   February 2005 - Present
HHGS   June 2002 - August 2003
Fairfield Resorts  December 1999 - October 2002

Skills
Account Management, BPO, B2B, Call Center, Customer Satisfaction, Call Centers, Customer Service, Leadership, Management, Operations Management, Outsourcing, Process Improvement, Sales, Sales Management, Sales Operations, Team Building, Team Leadership, Vendor Management, Workforce Management, Customer Retention, Training

Education
Milligan College   2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General

Virginia Intermont College
Bachelor of Business Administration (BBA)

Villanova University
Certificate, Six Sigma Green Belt

Bobby Powers Bobby Powers Bristol, Tennessee Details
Bobby Powers's Advanced Call Center Technologies Experience July 2002 - January 2007
Job Senior Engineer at CenturyLink
Industry Telecommunications
Experience
CenturyLink  February 2014 - Present
CenturyLink  March 2011 - February 2014
Embarq  January 2007 - March 2011
Advanced Call Center Technologies   July 2002 - January 2007
Fingerhut Companies  April 1996 - May 2002

Skills
Cisco Technologies, Cisco VoIP, Cisco Call Manager, Cisco UCS, Cisco Routing &..., Cisco Routers, Cisco Wireless, Cisco IOS, Cisco Certified, VoIP, MPLS, Ethernet, Windows Server, Avaya IP Telephony, Networking, Servers, Switches, WAN, Routers, Network Design, Avaya, Routing, Unified Communications, IP, Telephony, SIP, VPN, Troubleshooting, Avaya Technologies

Education
Northeast State Community College   1991 — 1994
Associate of Arts and Sciences (A.A.S.), Instrumentation Engineering Technology

Northeast State Community College   1991 — 1994
Associate of Arts and Sciences (A.A.S.), Computer Engineering Technology

Diane McKinney Diane McKinney Johnson City, Tennessee Area Details
Diane McKinney's Advanced Call Center Technologies Experience September 2013 - April 2015
Job Director of Payroll & HRIS
Industry Financial Services
Experience
Advanced Call Center Technologies, LLC  February 2015 - June 2015
Advanced Call Center Technologies   September 2013 - April 2015
AGC Flat Glass, NA   September 2008 - September 2013
Home  2009 - 2011
Advanced Call Center Technologies   October 2002 - September 2008
The Faneuil Group  October 2001 - September 2002
The Faneuil Group  February 1997 - September 2001
Century 21  1995 - 1996

Skills
Accounting, Employee Benefits, Benefits Administration, Management, Employee Relations, Team Building, Accounts Receivable, Finance, Human Resources, Leadership, Payroll, Call Centers, Deferred Compensation, Strategic Planning, Vendor Management, ADP Payroll, Performance Management, Accounts Payable, Onboarding, Process Improvement, HRIS, Customer Service, ADP E-Time, ADP General Ledger, Quickbooks, SAP, Global Payroll, Ex-Pat Payroll, ADP TotalSource (PEO), ADP Tax & Financial..., ADP Tax Credit Services, ADP Work Number..., Kronos Timekeeping, Kronos WFC, Process, Care Giver, Taleo, System Administration, Microsoft Excel, MS Excel Pivot Tables, Training

Education
Leadership Kingsport   2012 — 2013

East Tennessee State University   1991 — 1995
BBA, Corporate Finance

Daniel Chess Daniel Chess Johnson City, Tennessee Area Details
Daniel Chess's Advanced Call Center Technologies Experience April 2008 - October 2010
Job Welder at Mobile Container Service of Greater Tennessee
Industry Outsourcing/Offshoring
Experience
Mobile Container Service of Greater Tennessee   September 2013 - Present
BigDan fab and Metal Art   November 2012 - Present
ComServe   April 2013 - September 2013
Superior Unlimited   August 2012 - April 2013
Advanced Call Center Technologies   April 2008 - October 2010

Skills
Supervisory Skills, Inspection, Metal Fabrication, Operations Management, Welding

Education
Northeast State Community College   2011 — 2013
Welding/ Fab, Welding Technology/Welder, 3.8

Teresa willette Teresa willette Johnson City, Tennessee Area Details
Teresa willette's Advanced Call Center Technologies Experience August 2011 - October 2011
Job Volunteer Public guardian at First TN. Area on Aging and Disabilities
Industry Hospital & Health Care
Experience
First TN. Area on Aging and Disabilities   April 2013 - Present
Public Partners,LLC   May 2012 - Present
Symmetry Financial Group  October 2011 - June 2012
Advanced Call Center Technologies   August 2011 - October 2011
YWCA  January 2009 - May 2009
Preferred Professionals Medical Staffing   April 1993 - November 2000

Skills
Sales, Health Insurance, Public Relations, Program Development, Office Management, Contract Management, Marketing Management, Public Speaking, Customer Service, Non-profits, Nonprofits, Certified Grant Writer, Healthcare, Human Resources

Education
King University   2010 — 2011
Masters In Business Administration, Heatlhcare Administration

East Tennessee State University   2006 — 2009
BS, General Studies/Public Health Administration

Mountain Empire College, Big   1981 — 1985
Associate Of Arts and Science, business management; related

Deb Pedziwol Deb Pedziwol Johnson City, Tennessee Area Details
Deb Pedziwol's Advanced Call Center Technologies Experience 2003 - Present
Job Director of ATT Training & Quality Advanced Call Center Technologies, LLC
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   2003 - Present
Cendant Corporation  1999 - 2003

Skills
Organizational..., Management, Performance Management, Retail, Call Centers, Customer Service, Leadership, Vendor Management, Change Management, Feedback, Outsourcing, Telecommunications, Leadership Development, Operations Management, Workforce Planning, BPO, Coaching, Marketing, Onboarding, Employee Relations, Call Center, Recruiting, Customer Satisfaction, Customer Experience, Telemarketing, Team Building, Staff Development, Team Leadership, Training, Customer Retention

Education
East Tennessee State University
BS Communication, Education

Northwestern University
MS, Communication

Niti Prothi Niti Prothi Berwyn, Pennsylvania Details
Niti Prothi's Advanced Call Center Technologies Experience October 2014 - Present
Job Vice President, Human Resources, Training and Quality
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   October 2014 - Present
Aegis Communications  August 2008 - September 2014
IBM Global Process Services  June 2007 - July 2008
Corporate Executive Board  April 2006 - June 2007
Copal Amba (a Moody’s subsidiary)   January 2005 - March 2006
Pinnacle BPO City Pvt Ltd   November 2003 - January 2005
Cybizcall International Limited,   December 2002 - November 2003
TECHNA INTERNATIONAL CORP   January 1997 - November 2002

Skills
Applicant Tracking..., Cross-functional Team..., Learning Management..., Performance Improvement, Restructuring, Performance Management, Employee Relations, Talent Management, Employee Engagement, Team Management, Human Resources, CSRs, Workforce Management, BPO, Recruiting, Training, Outsourcing, Personnel Management, Organizational..., Performance Appraisal, Management, Succession Planning, Employee Benefits, Leadership

Education
Delhi University   1992 — 1994
MA, History

Loreto College   1989 — 1992
BA, History

Bernadette Fish Bernadette Fish Sacramento, California Area Details
Bernadette Fish's Advanced Call Center Technologies Experience August 2011 - October 2011
Job Pursuing career utilizing my education
Industry Law Enforcement
Experience
Bridges Inc.  February 2012 - Present
CNA Engineering   October 2011 - December 2011
Advanced Call Center Technologies   August 2011 - October 2011
Ultimate Staffing  November 2010 - April 2011
Borges Architectural Group, Inc.   December 2005 - February 2009
Placer Title Company  March 2005 - December 2005
Pass Labs   March 2001 - February 2005

Skills
PowerPoint, Research, Teamwork, Windows, Microsoft Office, Microsoft Excel, Customer Service, Social Media, English, Soldering, Day Care, Typing, Phone Etiquette, Multi Tasking, Multi-line Phone, Internet, Office Administration, Quality Control, Strategic Planning, Youth Work, Telephone Skills

Education
American InterContinental University   2010 — 2011
Bachelor's Degree, Criminal Justice and Corrections, 3.75

American InterContinental University   2009 — 2010
Associate's Degree, Business Administration and Management, General, 3.61

Lee Currie Lee Currie Raleigh-Durham, North Carolina Area Details
Lee Currie's Advanced Call Center Technologies Experience December 2010 - Present
Job Director of Government Sales at Advanced Call Center Technologies
Industry Think Tanks
Experience
Advanced Call Center Technologies   December 2010 - Present
Foundation for Economic Education  May 2007 - August 2010
Federal Covers & Textiles, Inc   December 2002 - February 2007
Map Applications, Inc   January 1999 - January 2002
NC Republican Party   January 1997 - January 1999

Skills
Journalism, Social Media Marketing, Teaching, Political Science, Non-profits, Nonprofits, Management, Fundraising

Education
American Graduate University

The University of Georgia
Bachelor of Arts, Political Science

Wake Forest University
Juris Doctor, Law

Jason Briggs Jason Briggs Phoenix, Arizona Area Details
Jason Briggs's Advanced Call Center Technologies Experience May 2014 - Present
Job Director of Operations at Advanced Call Center Technologies
Industry Telecommunications
Experience
Advanced Call Center Technologies   May 2014 - Present
Connextions  July 2013 - February 2014
Advanced Call Center Technologies   January 2013 - July 2013
Acquinity Interactive  May 2011 - December 2012
LiveOps  October 2007 - November 2011
K-Designers  March 2007 - September 2007
Ameriwest Financial   August 2000 - August 2006
K-Designers  August 2000 - August 2001
Discovery Call Center Solutions   October 1996 - August 2000

Skills
Call Center, Lead Generation, Account Management, Direct Response, Process Improvement, Team Building, Customer Acquisition, Call Center Development, Workforce Management, Customer Experience, B2B, Operations Management, Training, Call Centers, Project Management, Leadership, Direct Marketing, Start-ups, Performance Management, Sales, Telemarketing, Customer Retention, Strategic Planning, Enterprise Software

Education
American River College   1995 — 1997

Merv Regan Merv Regan Sacramento, California Area Details
Merv Regan's Advanced Call Center Technologies Experience January 2011 - November 2012
Job Consultant Innovative Marketing
Industry Banking
Experience
Innovative Marketing  April 2004 - Present
Solar Cityy   January 2014 - December 2014
Advanced Call Center Technologies   January 2011 - November 2012
HomEq Servicing  March 2009 - November 2010
HomEq Servicing  January 1997 - January 2004
Victorian Apartments   January 1995 - January 1997
State of California  January 1992 - January 1995

Skills
Loan Servicing, Mortgage Servicing, Loss Mitigation, Mortgage Lending, Loans, Credit, Mortgage Banking, Loan Modifications, Banking, Call Center, Risk Management, Customer Service, Lotus Notes, Process Improvement, Access, Foreclosures, Leadership, Customer Satisfaction, Team Building, Vendor Management, Default, Mortgage Underwriting, Relationship Management, Underwriting, Financial Analysis, Training, REO, FHA, Management, Policy, Sales, Outlook, Analysis, Business Continuity, Performance Management, Accounts Payable, Microsoft Excel, Accounting, Visio, Forecasting, Credit Risk, Financial Risk, Coaching, Loan Origination, Call Centers, Financial Services, Finance

Education
Sacramento City College
Business Law

Heald College   1984 — 1985
AA, Business

Sammy Sagayaga Sammy Sagayaga Johnson City, Tennessee Area Details
Sammy Sagayaga's Advanced Call Center Technologies Experience June 2014 - July 2014
Job Help Desk Specialist at TeleOptics, Inc.
Industry Information Technology and Services
Experience
Tele-Optics, Inc.   April 2015 - Present
Vector Marketing  November 2013 - Present
eBryIT, Inc.   March 2015 - Present
Staffpro Inc.  March 2015 - April 2015
Tech Force National  September 2014 - February 2015
CompuCom  July 2014 - July 2014
Advanced Call Center Technologies   June 2014 - July 2014
Mosaic Sales Solutions  March 2014 - June 2014
Cumulus Media  September 2013 - June 2014
423 Mobile Car Care, LLC   November 2010 - December 2013

Skills
Troubleshooting, Microsoft Office, Advertising, Sales, Customer Service, Management, Graphic Design, Software Installation, Public Speaking, Team Building, Video Production, Windshield Repair, Windows 7, Video Editing, Final Cut Pro, Social Media, Microsoft Word, Marketing, Adobe Creative Suite, Promotions, Macintosh Applications, Macintosh hardware, Windows Server, Linux, Red Hat Linux, Windows, Mac OS, Apple Software, Machine Tools, Electronics, Hardware Installation, Equipment Installation, Computer Hardware..., Network Installation, IT Operations, Networking Solutions, Network Systems, Video Games, Costumes, QuarkXPress, Flash Animation, Apple Motion, Apple Safari, Consumer Electronics, Field Installation, Installation Design, AV Installation, Radio Broadcasting, Disc Jockey, Active Directory...

Education
King University   2015 — 2016
Associate of Arts and Sciences (AAS)

ITT Technical Institute - Johnson City, TN   2013 — 2015
Associate of Arts and Sciences (AAS) as Salutatorian

Color Tec   2011 — 2011
Certificate

Commonwealth International University   1997 — 1998
Associate of Arts and Sciences (AAS)

Leeward Community College   1988 — 1996
Associate of Arts and Sciences (AAS)

Darrick Noe Darrick Noe Johnson City, Tennessee Area Details
Darrick Noe's Advanced Call Center Technologies Experience February 2013 - Present
Job Report Development at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   February 2013 - Present
Festiva Hospitality Group  September 2012 - January 2013
Advanced Call Center Technologies   January 2012 - September 2012
Advanced Call Center Technologies   July 2010 - January 2012

Skills
Windows, SQL, C#, HTML, VB.NET, XML, Operating Systems, Software Documentation, Call Center, Microsoft SQL Server, Troubleshooting, PL/SQL, Microsoft Office, Databases, Visual Studio, Software Installation

Education
East Tennessee State University   2004 — 2010
Bachelor of Science, Computer Science

Joshua Metcalf Joshua Metcalf Johnson City, Tennessee Area Details
Joshua Metcalf's Advanced Call Center Technologies Experience July 2010 - February 2012
Job Clarity Database Administrator at Wellmont Heath System
Industry Hospital & Health Care
Experience
Wellmont Health System  October 2012 - Present
Wellmont Health System  February 2012 - October 2012
Advanced Call Center Technologies   July 2010 - February 2012

Skills
Microsoft SQL Server, Visual Basic, .NET, SQL, VB.NET, HTML, Software Documentation, PL/SQL, Visual Studio, Database Design, C#, T-SQL, SQL Server, Mercurial, Oracle, CSS, XML, JavaScript, PHP, WPF, VSS, Subversion, Objective-C, Shell Scripting, Epic Systems, Cogito Clarity, Cogito Data Warehouse, Database Administration

Education
East Tennessee State University   2006 — 2010
BS, Computer Science

Doni Payne Doni Payne Johnson City, Tennessee Area Details
Doni Payne's Advanced Call Center Technologies Experience September 2009 - January 2010
Job Technical Support at bancintranets
Industry Information Technology and Services
Experience
Saratoga Technologies  August 2015 - Present
bancintranets   December 2011 - August 2015
Walmart  October 2010 - December 2011
Advanced Call Center Technologies   September 2009 - January 2010

Skills
Servers, Technical Support, SQL, Java, HTML, Computer Hardware, Microsoft SQL Server, Windows

Education
East Tennessee State University   2007 — 2010
Bachelor's, Computer Science

Erik Hitechew Erik Hitechew Johnson City, Tennessee Details
Erik Hitechew's Advanced Call Center Technologies Experience June 2014 - July 2014
Job Entrylevel technology & customerservice professional
Industry Restaurants
Experience
PDS Tech, Inc.   July 2015 - August 2015
Advanced Call Center Technologies   June 2014 - July 2014
Toys R Us  December 2012 - January 2013
Toys R Us  October 2011 - January 2012

Skills
Cooperation, Cash Handling Experience, Data Entry, Customer Service, Computer Maintenance, Proofreading, Public Speaking, Copy Editing, Troubleshooting, Teaching, Writing Skills, Teaching Adults, Mathematics, Religious Studies, Writing, Time Management, Event Planning, Microsoft Office, Social Media, Microsoft Word, Community Outreach, Social Networking, PowerPoint

Education
East Tennessee State University   2006 — 2010
Bachelor's of Science, Computer Science

Daniel Boone High School   2002 — 2006

Dawn Bowles Dawn Bowles Johnson City, Tennessee Area Details
Dawn Bowles's Advanced Call Center Technologies Experience March 2007 - June 2008
Job Office Manager at Innovative Technology
Industry Staffing and Recruiting
Experience
Innovative Technology  July 2008 - Present
Center Partners  March 2010 - August 2010
UnitedHealthcare  April 2009 - November 2009
American Water Heater   October 2008 - February 2009
Advanced Call Center Technologies   March 2007 - June 2008
Whirlpool Corporation  April 2004 - November 2004
Comcast Cable Communications  April 2003 - November 2003
Nova Information Systems  April 2002 - November 2002
GC Services  January 2001 - February 2002
Shular Inn   March 1998 - June 2000

Education
King College   2012 — 2013
Masters, Business Administration

Tusculum College   2005 — 2011
Bachelors of Science, Organizational Management

Joshua Dunagan Joshua Dunagan Johnson City, Tennessee Details
Joshua Dunagan's Advanced Call Center Technologies Experience July 2010 - June 2011
Job Theatre Associate at Theatre Bristol
Industry Performing Arts
Experience
Theatre Bristol   October 2011 - Present
Advanced Call Center Technologies   July 2010 - June 2011
Johnson City Medical Center  May 2008 - January 2010

Skills
Problem Solving, Retail, People Skills

Education
East Tennessee State University   2007 — 2009
In Progress, Pre-Medical

Tennessee High School   2003 — 2007
Diploma, Diploma

Jeremy Seemann Jeremy Seemann Junction City, Kansas Details
Jeremy Seemann's Advanced Call Center Technologies Experience August 2014 - December 2014
Job .
Industry Accounting
Experience
Geary County USD 475  July 2015 - Present
Advanced Call Center Technologies   August 2014 - December 2014
McCain Auditorium, Kansas State University   August 2013 - May 2014
Becker, Burke Associates   July 2005 - April 2012
Convergys Corporation  August 2000 - December 2004

Skills
Access, Microsoft Excel, Analysis, Telephone Skills, Outlook, Data Entry, Customer Satisfaction, PowerPoint, Microsoft Office, Customer Service, Process Improvement, Business Analysis

Education
DePaul University - Charles H. Kellstadt Graduate School of Business   2007 — 2011
Master of Business Administration (MBA), Accounting and Finance

Kansas State University   1995 — 2000
Bachelor of Arts (B.A.), Theatre/Theater

Albert Owen Albert Owen Jacksonville, Florida Details
Albert Owen's Advanced Call Center Technologies Experience September 2007 - May 2008
Job SelfEmployed Data Forensics Investigator
Industry Information Technology and Services
Experience
Florida Blue  September 2014 - July 2015
Salish Kootenai College  October 2012 - June 2014
Salish Kootenai College  September 2011 - June 2014
Anderson Radio Broadcasting   November 2009 - March 2012
DIRECTV  December 2008 - May 2009
Advanced Call Center Technologies   September 2007 - May 2008
Gustafson's Dairy LLC   May 2005 - September 2007

Skills
OS X, Linux, Troubleshooting, Network Administration, Networking, Perl, Customer Service, Security, Visual Basic, Windows 7, Programming, MySQL, Technical Support, JavaScript, VMware, Computer Repair, C++, Oracle, Ubuntu, Fedora, Windows Vista, Network Security, XP, CSS, PHP, Computer Security, Access, Inventory Management, Public Speaking, Help Desk Support, Project Management, Technical Writing, SQL, Excel, Word, Creative Writing, Creative Problem Solving, Internet Research, Windows NT, Windows 3.1, Windows 8, Web Design, Cisco Technologies, Data Mining, Database Administration, Client Development, Information Technology, Research, Team Leadership, PowerPoint

Education
Salish Kootenai College   2011 — 2014
Associate in Science - Information Technology, Information Technology

Florida Community College at Jacksonville   1986 — 1990
Associate of Arts (A.A.), General Studies, 3.04

Duncan U. Fletcher High School   1983 — 1986
High School, General Academic, 2.78

houston duenas houston duenas San Luis, Arizona Details
houston duenas's Advanced Call Center Technologies Experience January 2011 - April 2011
Job Computer Technician
Industry Computer Hardware
Experience
Bose Corporation  August 2013 - May 2014
We Are Prologo   August 2012 - January 2013
Global Contact Services  July 2011 - August 2011
Advanced Call Center Technologies   January 2011 - April 2011

Skills
Computer Hardware, Computer Repair, Networking, Sales, Customer Service, Computer Science, Network Administration

Education
Centro de Estudios Superiores del Estado de Sonora   2012 — 2013
Associate's Degree, Computer Software Engineering

Arizona Western College   2010 — 2012
Information Technology

Instituto Kino   2007 — 2010
Information Technology

William Valdez William Valdez Johnson City, Tennessee Details
William Valdez's Advanced Call Center Technologies Experience March 2010 - December 2012
Job System Adminstrator at Sullivan County Health Department
Industry Outsourcing/Offshoring
Experience
Sullivan County Health Department   January 2013 - Present
Advanced Call Center Technologies   March 2010 - December 2012
East Tennessee State University  September 1998 - June 2003
East Tennessee State University  August 1998 - June 2003

Skills
Windows, Remote Administration, Great troubleshooting..., Call Centers, Technical Support, Active Directory, Help Desk Support, Troubleshooting, Computer Hardware, Windows Server, Vendor Management, Windows 7, Microsoft Exchange, Software Documentation, Printers, Software Installation

Education
East Tennessee State University   1998 — 2003
Bachelor of Science (B.S.), Information Technology

Scott Garnett Scott Garnett Johnson City, Tennessee Details
Scott Garnett's Advanced Call Center Technologies Experience 2011 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   2011 - 2011

Education
Everest University-Tampa   2011 — 2011

Daniel Boone High School   2006 — 2009
Diploma

Lori Barb Lori Barb Elizabethton, Tennessee Details
Lori Barb's Advanced Call Center Technologies Experience 2009 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   2009 - 2012

Skills
Call Centers

Education
Milligan College   2007 — 2010

Clara Oliver Clara Oliver Elizabethton, Tennessee Details
Clara Oliver's Advanced Call Center Technologies Experience March 2008 - January 2010
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Self-employed  2009 - 2012
Advanced Call Center Technologies   March 2008 - January 2010

Skills
great interpersonal..., Typing, Windows, Microsoft Word, Customer Service, Computers, People Skills, Long-term Care, Talking, Easy to Talk to, Straight Talking, Self Help, Helping Clients

Education
Tennessee Technology Center at Elizabethton   2007 — 2007
none, LPN

Elizabethton High School   2003 — 2005
GED, ged

Lisa Golding Lisa Golding Douglas, Arizona Details
Lisa Golding's Advanced Call Center Technologies Experience September 2012 - December 2013
Job Sales Associate at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   September 2012 - December 2013
Douglas ARC   March 2007 - April 2012
Cochise County  May 1998 - September 2006

Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Sales, Telemarketing, Cashiering, Workforce Management, Customer Retention, BPO, Data Entry, Management, Invoicing, Administrative...

Education
Cochise College   1986 — 1988
Liberal Arts and Sciences/Liberal Studies

Cochise College   1982 — 1984
Associate of Applied Science, Business/Office Automation/Technology/Data Entry

Bill Cooper Home Bill Cooper Home Sacramento, California Details
Bill Cooper Home's Advanced Call Center Technologies Experience March 2011 - Present
Job Operation Supervisor at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   March 2011 - Present
Dept. of Transportation in California   October 2007 - November 2010

Skills
Cerified Train the..., Certify Selection..., Certification Factory...

Education
California State University-Sacramento   1980 — 1987
Bachelor of Science (B.S.), Business and Psychology

Marshall University   1978 — 1979

Natalie Vazquez Natalie Vazquez Bronx, New York Details
Natalie Vazquez's Advanced Call Center Technologies Experience 2006 - 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   2006 - 2010

Education
Cleveland State Community College

curtis Preudhomme curtis Preudhomme Johnson City, Tennessee Details
curtis Preudhomme's Advanced Call Center Technologies Experience January 2012 - Present
Job Work Force/Traffic Coordinator at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   January 2012 - Present
Advaced Call Center Technologies   September 2010 - January 2012
Envision INC.  October 2009 - September 2010

Skills
Customer Service

Education
Mars Hill College   2007 — 2009

Lees-McRae College   2003 — 2004

Ethan Frazier Ethan Frazier Kingsport, Tennessee Details
Ethan Frazier's Advanced Call Center Technologies Experience July 2011 - February 2013
Job Customer Service Representative at Dial America
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   July 2011 - February 2013

Skills
C#, Visual Basic, Microsoft SQL Server, HTML5, CSS, Customer Service

Education
Northeast State Community College   2013 — 2016
Associate’s Degree, Computer and Information Sciences, Concentration: Computer Programming

Sullivan South High School   2005 — 2009
High School, Information Technology/ General Education

Dustiin Chaffin Dustiin Chaffin Kingsport, Tennessee Details
Dustiin Chaffin's Advanced Call Center Technologies Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   2010 - 2011

Education
East Tennessee State University

Christopher Comer Christopher Comer Johnson City, Tennessee Details
Christopher Comer's Advanced Call Center Technologies Experience December 2011 - February 2014
Job Customer Care Analyst at Green Dot Corporation
Industry Outsourcing/Offshoring
Experience
Green Dot Corporation  March 2014 - Present
Advanced Call Center Technologies   December 2011 - February 2014

Skills
Workforce Management, Customer Satisfaction, Customer Service, Report Development, Data Analysis, Trend Analysis, Data Entry, Vendor Management, Process Optimization, Process Improvement, Trend Forecasting, Call Routing, Number Crunching, Microsoft Excel, Multi Tasking

Education
East Tennessee State University   2004 — 2006
Biochemistry, Junior

Marlene Madrid Marlene Madrid Tucson, Arizona Details
Marlene Madrid's Advanced Call Center Technologies Experience 2012 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Advanced Auto  February 2014 - November 2014
Motel 6  May 2010 - July 2012
Advanced Call Center Technologies   2012 - 2012

Skills
Bi-Lingual Spanish can..., Highly resourceful, Dependable Team Player, Knowledge in MS Word, Knowledge wiIth Excel, Knowldge with Powerpoint, Exceptional Listener..., High work ethic, Successful completing..., Customer Service, Telephone Skills, Time Management

Education
Brookline College-Tucson   2014 — 2015
Certification, Medical/Clinical Assistant, 4.0

Douglas High School   2004 — 2007
Diploma, General Education

Carter Taniguchi Carter Taniguchi Harlingen, Texas Details
Carter Taniguchi's Advanced Call Center Technologies Experience April 2014 - Present
Job Customer Service Representative at Advanced Call Center Technologies
Industry Consumer Services
Experience
Advanced Call Center Technologies   April 2014 - Present
Texas Army National Guard  August 2012 - September 2013

Skills
Customer Service, Communication Skills, Outlook, Military Experience, Intelligence Analysis, Army, National Security, Military, Intelligence, Security Clearance, Weapons, Operational Planning, Counterterrorism, Military Training

Education
Defense Language Institute   2012 — 2013
Arabic Language and Literature

Harlingen High School   2008 — 2012

Tammy Hurt Tammy Hurt Johnson City, Tennessee Details
Tammy Hurt's Advanced Call Center Technologies Experience August 2012 - Present
Job Systems and Building Access Technician at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   August 2012 - Present

Education
Northeast State Community College   2003 — 2006
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications

William Ison William Ison Weber City, Virginia Details
William Ison's Advanced Call Center Technologies Experience August 2013 - Present
Job Customer Service Representative at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   August 2013 - Present
The Brock Group  August 2011 - August 2013
Pal's  April 2010 - July 2011

Skills
Customer Service, Microsoft Office, Java, HTML, Adobe Fireworks, Adobe Design Programs, Windows 7, Windows Vista, Windows XP Pro, Android, Graphics Software, Web Design, Website Development, CSS Javascript, Flash Animation

Education
Mountain Empire Community College

Ryan O'Laughlin Ryan O'Laughlin Johnson City, Tennessee Details
Ryan O'Laughlin's Advanced Call Center Technologies Experience February 2012 - April 2012
Job Bus Boy at Paragon Diner
Industry Restaurants
Experience
Paragon Diner   November 2012 - Present
Advanced Call Center Technologies   February 2012 - April 2012
Roadrunner Markets   June 2011 - October 2011
Pals  August 2010 - February 2011

Skills
Computer Proficiency, Computer Repair, Computer Maintenance, Works well with people, Communication Skills, Follow Instructions, Hard worker, Excellent Microsoft..., Excellent Windows Skills

Education
Northeast State Community College   2014 — 2016
Currently Attending, Computer Programming, Computer Engineering

Daniel Boone Highs School   2007 — 2011
3.2

Karina Zamudio Karina Zamudio San Luis, Arizona Details
Karina Zamudio's Advanced Call Center Technologies Experience October 2009 - June 2010
Job Customer service representative at Convey Health Solutions
Industry Hospital & Health Care
Experience
Convey Health Solutions  August 2012 - Present
Arizona Department of Corrections  February 2011 - February 2012
Advanced Call Center Technologies   October 2009 - June 2010

Skills
Clerical Skills, Computers, Bilingual-English/Spanis..., Customer Service, Internet

Education
Arizona Western College   2013 — 2015

San luis high school   2002 — 2006
High school diploma

Rachel Waddell Rachel Waddell Johnson City, Tennessee Details
Rachel Waddell's Advanced Call Center Technologies Experience 2007 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies   2007 - 2014

Education
East Tennessee State University   2003 — 2005
Marriage and Family Therapy/Counseling

The University of Virginia's College at Wise   2001 — 2003
Bachelor of Science (B.S.), Psychology

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