Advanced Contact Solutions, Inc.
Industry: Business process outsourcing company
DescriptionAdvanced Contact Solutions, Inc is a business process outsourcing company based in the Philippines. It started as a single site, single client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the Philippine Stock Exchange. Headquarters: Makati, Philippines Founded: 1996, Metro Manila, Philippines Number of locations: 5 Parent organization: Alorica International Ltd. Subsidiary: Dalian Advanced Contact Solutions Co. Ltd
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Advanced Contact Solutions, Inc. Employees
Employee
Years
Job
Industry
Jericho Barao Jericho Barao's Advanced Contact Solutions, Inc. Experience February 2006 - September 2009
Job Service Desk Agent
Industry Computer Software
Experience
Chase October 2009 - March 2014
Advanced Contact Solutions, Inc. February 2006 - September 2009
Next Mobile Philis. February 2005 - February 2006
Accenture 2002 - 2004
Skills
Customer Service, Technical Support, Quality Assurance, Product Development
Education
Adamson University 1990 — 2001
Bachelor of Science (B.S.), Computer Science
Chase October 2009 - March 2014
Advanced Contact Solutions, Inc. February 2006 - September 2009
Next Mobile Philis. February 2005 - February 2006
Accenture 2002 - 2004
Skills
Customer Service, Technical Support, Quality Assurance, Product Development
Education
Adamson University 1990 — 2001
Bachelor of Science (B.S.), Computer Science
Reuela Sabado Reuela Sabado's Advanced Contact Solutions, Inc. Experience June 2009 - April 2011
Job General Manager at the Mikado Hotel
Industry Hospitality
Experience
Mikado Hotel August 2013 - Present
Mikado Hotel March 2012 - July 2013
Advanced Contact Solutions, Inc. June 2009 - April 2011
Advanced Contact Solutions, Inc. June 2006 - June 2009
Advanced Contact Solutions, Inc. August 2003 - May 2006
Advanced Contact Solutions, Inc. July 2002 - July 2003
Infogold January 2002 - June 2002
Teleworld Philippines - Citibank Credit Cards February 2001 - December 2001
Skills
Training, BPO, Process Improvement, Customer Service, Human Resources, Leadership, Management, Operations Management, Quality Assurance, Sales, Sourcing, Customer Satisfaction, Customer Experience, Call Centers, Coaching, Employee Training, Outsourcing, Team Building
Education
Los Angeles Valley College 2012 — 2012
Certificate, Medical Insurance Billing Specialist
Technological University of the Philippines 1997 — 2000
ESET, Electronics
Mikado Hotel August 2013 - Present
Mikado Hotel March 2012 - July 2013
Advanced Contact Solutions, Inc. June 2009 - April 2011
Advanced Contact Solutions, Inc. June 2006 - June 2009
Advanced Contact Solutions, Inc. August 2003 - May 2006
Advanced Contact Solutions, Inc. July 2002 - July 2003
Infogold January 2002 - June 2002
Teleworld Philippines - Citibank Credit Cards February 2001 - December 2001
Skills
Training, BPO, Process Improvement, Customer Service, Human Resources, Leadership, Management, Operations Management, Quality Assurance, Sales, Sourcing, Customer Satisfaction, Customer Experience, Call Centers, Coaching, Employee Training, Outsourcing, Team Building
Education
Los Angeles Valley College 2012 — 2012
Certificate, Medical Insurance Billing Specialist
Technological University of the Philippines 1997 — 2000
ESET, Electronics
Jezreel Magbanua Jezreel Magbanua's Advanced Contact Solutions, Inc. Experience May 2004 - July 2005
Job Supervisor for Support
Industry Telecommunications
Experience
Broadcore August 2008 - Present
eTelecare Global Solutions November 2005 - March 2008
Advanced Contact Solutions, Inc. May 2004 - July 2005
Education
Centro Escolar University 1996 — 2000
Optometry, Doctor of Optometry
Laguna College 1992 — 1996
Broadcore August 2008 - Present
eTelecare Global Solutions November 2005 - March 2008
Advanced Contact Solutions, Inc. May 2004 - July 2005
Education
Centro Escolar University 1996 — 2000
Optometry, Doctor of Optometry
Laguna College 1992 — 1996
Ma. Cristina Consing Ma. Cristina Consing's Advanced Contact Solutions, Inc. Experience September 2007 - December 2007
Job Service Account Manager at NASDAQ OMX
Industry Information Technology and Services
Experience
NASDAQ OMX June 2013 - Present
Thomson Reuters September 2012 - May 2013
Thomson Reuters January 2010 - August 2012
Allsec Technologies April 2009 - September 2009
Allsec Technologies February 2008 - April 2009
Advanced Contact Solutions, Inc. September 2007 - December 2007
Skills
HTML, CSS, Account Management, Investor Relations..., Web Development, WordPress, Investor Relations, MySQL, Client Service, XML, SEO, Web Design, E-commerce, Troubleshooting, Microsoft Office, PHP, Website Development, Salesforce.com, MS Office, Customer Retention, Customer Service, Customer Support, Oracle CRM
Education
Polytechnic University of the Philippines 2003 — 2007
BS, Computer Science
NASDAQ OMX June 2013 - Present
Thomson Reuters September 2012 - May 2013
Thomson Reuters January 2010 - August 2012
Allsec Technologies April 2009 - September 2009
Allsec Technologies February 2008 - April 2009
Advanced Contact Solutions, Inc. September 2007 - December 2007
Skills
HTML, CSS, Account Management, Investor Relations..., Web Development, WordPress, Investor Relations, MySQL, Client Service, XML, SEO, Web Design, E-commerce, Troubleshooting, Microsoft Office, PHP, Website Development, Salesforce.com, MS Office, Customer Retention, Customer Service, Customer Support, Oracle CRM
Education
Polytechnic University of the Philippines 2003 — 2007
BS, Computer Science
Penelope May Spitze Penelope May Spitze's Advanced Contact Solutions, Inc. Experience September 2006 - January 2008
Job Workforce Management Analyst at ICMARC
Industry Health, Wellness and Fitness
Experience
ICMA-RC July 2015 - Present
Kaiser Permanente March 2015 - July 2015
The Myers Group November 2013 - October 2014
E*TRADE Financial September 2009 - April 2013
Access Worldwide Inc August 2009 - September 2009
Access Worldwide Inc February 2008 - August 2009
Advanced Contact Solutions, Inc. September 2006 - January 2008
Advanced Contact Solutions, Inc. September 2006 - January 2008
Skills
Workforce Management, Process Improvement, Performance Management, Training, Management, Call Center, Forecasting, Call Centers, Operations Management, Contact Centers, Customer Satisfaction, Business Analysis, Business Process..., Process Scheduler, Analysis, Customer Service, Telecommunications, Outsourcing, Service Delivery, Customer Experience, Coaching, Vendor Management, Team Management, BPO, Program Management, Quality Assurance, Workforce Planning, Call Center Development, Avaya, CRM, IEX, Customer Retention, Team Leadership, Technical Support, Sla, Capacity Planning, Leadership, Contact Center..., Troubleshooting, Data Analysis, Software Documentation, Recruiting, Change Management, Microsoft Excel
Education
Polytechnic University of the Philippines
ICMA-RC July 2015 - Present
Kaiser Permanente March 2015 - July 2015
The Myers Group November 2013 - October 2014
E*TRADE Financial September 2009 - April 2013
Access Worldwide Inc August 2009 - September 2009
Access Worldwide Inc February 2008 - August 2009
Advanced Contact Solutions, Inc. September 2006 - January 2008
Advanced Contact Solutions, Inc. September 2006 - January 2008
Skills
Workforce Management, Process Improvement, Performance Management, Training, Management, Call Center, Forecasting, Call Centers, Operations Management, Contact Centers, Customer Satisfaction, Business Analysis, Business Process..., Process Scheduler, Analysis, Customer Service, Telecommunications, Outsourcing, Service Delivery, Customer Experience, Coaching, Vendor Management, Team Management, BPO, Program Management, Quality Assurance, Workforce Planning, Call Center Development, Avaya, CRM, IEX, Customer Retention, Team Leadership, Technical Support, Sla, Capacity Planning, Leadership, Contact Center..., Troubleshooting, Data Analysis, Software Documentation, Recruiting, Change Management, Microsoft Excel
Education
Polytechnic University of the Philippines
Adam Hirsch Adam Hirsch's Advanced Contact Solutions, Inc. Experience February 2005 - February 2007
Job Improving lives through technology
Industry Information Technology and Services
Experience
Starace PC Repair January 2007 - Present
Xacti June 2008 - January 2009
Faneuil Inc. (SunPass) February 2008 - May 2008
Computer Products and Services November 2007 - February 2008
Education Connection July 2007 - November 2007
Advanced Contact Solutions, Inc. February 2005 - February 2007
PeopleSupport March 2004 - July 2004
Informatics February 2004 - April 2004
Sykes Asia July 2003 - January 2004
Franklin Township Public Schools November 1995 - June 2002
Skills
Call Centers, Training, Management, BPO, Leadership, Program Management, Call Center Development, Customer Experience, Coaching, Workforce Management, Quality Assurance, Outsourcing, Call Center, CRM, Lead Generation, Vendor Management, Team Building, Team Management, Contact Centers, Customer Satisfaction, Operations Management, Account Management, Telemarketing, Customer Service, Start-ups, Customer Retention, Inbound Marketing, Desktop Computers, Technical Support, Classroom Management, Classroom Instruction, Instructional Design, Educational Technology, Curriculum Design, Instructional Technology, Technology Integration, Teacher Training, Qualified Teacher, Teaching Adults, Microsoft Office, Microsoft Excel, Microsoft Word, Distance Learning, E-Learning, Elementary Education
Education
Colorado Technical University 2014 — 2016
Bachelor's Degree, Cyber Security, 4.0
University of Arizona 1989 — 1991
Bachelor of Arts, Political Science
Raritan Valley Community College 1988 — 1989
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Starace PC Repair January 2007 - Present
Xacti June 2008 - January 2009
Faneuil Inc. (SunPass) February 2008 - May 2008
Computer Products and Services November 2007 - February 2008
Education Connection July 2007 - November 2007
Advanced Contact Solutions, Inc. February 2005 - February 2007
PeopleSupport March 2004 - July 2004
Informatics February 2004 - April 2004
Sykes Asia July 2003 - January 2004
Franklin Township Public Schools November 1995 - June 2002
Skills
Call Centers, Training, Management, BPO, Leadership, Program Management, Call Center Development, Customer Experience, Coaching, Workforce Management, Quality Assurance, Outsourcing, Call Center, CRM, Lead Generation, Vendor Management, Team Building, Team Management, Contact Centers, Customer Satisfaction, Operations Management, Account Management, Telemarketing, Customer Service, Start-ups, Customer Retention, Inbound Marketing, Desktop Computers, Technical Support, Classroom Management, Classroom Instruction, Instructional Design, Educational Technology, Curriculum Design, Instructional Technology, Technology Integration, Teacher Training, Qualified Teacher, Teaching Adults, Microsoft Office, Microsoft Excel, Microsoft Word, Distance Learning, E-Learning, Elementary Education
Education
Colorado Technical University 2014 — 2016
Bachelor's Degree, Cyber Security, 4.0
University of Arizona 1989 — 1991
Bachelor of Arts, Political Science
Raritan Valley Community College 1988 — 1989
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
James Gustilo's Advanced Contact Solutions, Inc. Experience June 2002 - June 2007
Job Recruitment and Manpower Planning Manager at SPi Technologies
Industry Human Resources
Experience
SPi Global October 2012 - August 2015
SPi Technologies August 2011 - July 2012
Advanced Contact Solutions, Inc. June 2002 - June 2007
Honda Cars Philippines, Inc. June 1996 - June 2002
Accenture June 1995 - June 1996
Skills
Taekwondo, Mountain Biking, Tennis, Strategic Sourcing, Screening, Recruiting, Employee Benefits, Talent Acquisition, BPO, Technical Recruiting, Sourcing, Employee Engagement, Performance Management, Employee Relations, Organizational..., Vendor Management, Call Center, Executive Search, Talent Management, Onboarding, Screening Resumes, Human Resources, Coaching, Outsourcing, Training, Call Centers, Management, Temporary Placement, Process Improvement
Education
University of Santo Tomas 1991 — 1995
Bachelor’s Degree, Behavioral Sciences, 2.5 gpa
Don Bosco Makati 1984 — 1991
High School, Electronics, 80%
SPi Global October 2012 - August 2015
SPi Technologies August 2011 - July 2012
Advanced Contact Solutions, Inc. June 2002 - June 2007
Honda Cars Philippines, Inc. June 1996 - June 2002
Accenture June 1995 - June 1996
Skills
Taekwondo, Mountain Biking, Tennis, Strategic Sourcing, Screening, Recruiting, Employee Benefits, Talent Acquisition, BPO, Technical Recruiting, Sourcing, Employee Engagement, Performance Management, Employee Relations, Organizational..., Vendor Management, Call Center, Executive Search, Talent Management, Onboarding, Screening Resumes, Human Resources, Coaching, Outsourcing, Training, Call Centers, Management, Temporary Placement, Process Improvement
Education
University of Santo Tomas 1991 — 1995
Bachelor’s Degree, Behavioral Sciences, 2.5 gpa
Don Bosco Makati 1984 — 1991
High School, Electronics, 80%
Ryan Jose Mendoza Ryan Jose Mendoza's Advanced Contact Solutions, Inc. Experience August 2008 - August 2009
Job Education Management
Industry Education Management
Experience
Santa Clara University March 2014 - Present
Josephine's Professional Staffing January 2013 - March 2014
Silicon Valley ABA Consulting Services October 2010 - January 2013
Asian Institute of Management February 2010 - July 2010
Advanced Contact Solutions, Inc. August 2008 - August 2009
Gawad Kalinga - Ateneo May 2007 - May 2008
Jesuit Communications Foundation October 2007 - April 2008
SLB - Loyola House of Studies June 2005 - May 2007
Miriam College June 2004 - May 2005
Skills
Project Management, Team Building, Instructional Design, Leadership, Program Development, Employee Training, Learning Styles, Adult Learning..., Problem Solving, Collaborative Problem..., Ethical Decision Making, Critical Thinking, Employee Relations, Analytical Skills, Legal Research, Legal Writing, Oral & Written..., Written & Oral..., Leadership Retreats, Spirituality, Ignatian Spirituality, Program Evaluation, Special Education, Applied Behavior..., Lifelong Learning, Tagalog Linguist, Creative Writing, Filipino/Tagalog..., Tagalog, Management, Interviews, Analysis, Strategy
Education
Ateneo de Manila University 2004 — 2007
Master of Arts, Philosophy
University of California, Berkeley - Extension 2010 — 2011
Certificate, Paralegal Studies
University of Santo Tomas 1997 — 2001
Bachelor of Arts, Philosophy
Santa Clara University March 2014 - Present
Josephine's Professional Staffing January 2013 - March 2014
Silicon Valley ABA Consulting Services October 2010 - January 2013
Asian Institute of Management February 2010 - July 2010
Advanced Contact Solutions, Inc. August 2008 - August 2009
Gawad Kalinga - Ateneo May 2007 - May 2008
Jesuit Communications Foundation October 2007 - April 2008
SLB - Loyola House of Studies June 2005 - May 2007
Miriam College June 2004 - May 2005
Skills
Project Management, Team Building, Instructional Design, Leadership, Program Development, Employee Training, Learning Styles, Adult Learning..., Problem Solving, Collaborative Problem..., Ethical Decision Making, Critical Thinking, Employee Relations, Analytical Skills, Legal Research, Legal Writing, Oral & Written..., Written & Oral..., Leadership Retreats, Spirituality, Ignatian Spirituality, Program Evaluation, Special Education, Applied Behavior..., Lifelong Learning, Tagalog Linguist, Creative Writing, Filipino/Tagalog..., Tagalog, Management, Interviews, Analysis, Strategy
Education
Ateneo de Manila University 2004 — 2007
Master of Arts, Philosophy
University of California, Berkeley - Extension 2010 — 2011
Certificate, Paralegal Studies
University of Santo Tomas 1997 — 2001
Bachelor of Arts, Philosophy
Jericho Yadao's Advanced Contact Solutions, Inc. Experience February 2006 - December 2006
Job Manager at Digital Storm PC
Industry Information Technology and Services
Experience
Digital Storm PC November 2014 - Present
Apex Health Care Inc December 2013 - July 2014
Teleos Solutions Services, Inc. January 2012 - August 2013
Total Information Management Corp. April 2011 - July 2012
The Design People June 2010 - September 2010
Allsec Technologies 2007 - 2008
Advanced Contact Solutions, Inc. February 2006 - December 2006
Skills
Call Center, Workforce Management, BPO, Account Management, Operations Management, Technical Support, Salesforce.com, Customer Service, Process Improvement, Performance Management, Coaching, Quality Assurance, Business Development, SEO, Sales, Call Centers, Vendor Management, Call Center Development, IT Service Management, Contact Centers, Business Process..., Project Management, Business Analysis, Management, Team Management, CRM
Education
Glendale Community College
CIS
Digital Storm PC November 2014 - Present
Apex Health Care Inc December 2013 - July 2014
Teleos Solutions Services, Inc. January 2012 - August 2013
Total Information Management Corp. April 2011 - July 2012
The Design People June 2010 - September 2010
Allsec Technologies 2007 - 2008
Advanced Contact Solutions, Inc. February 2006 - December 2006
Skills
Call Center, Workforce Management, BPO, Account Management, Operations Management, Technical Support, Salesforce.com, Customer Service, Process Improvement, Performance Management, Coaching, Quality Assurance, Business Development, SEO, Sales, Call Centers, Vendor Management, Call Center Development, IT Service Management, Contact Centers, Business Process..., Project Management, Business Analysis, Management, Team Management, CRM
Education
Glendale Community College
CIS
Vicki del Prado's Advanced Contact Solutions, Inc. Experience July 2007 - June 2008
Job Organizational Development Professional
Industry Human Resources
Experience
Cuso International January 2013 - January 2014
Ontario Securities Commission June 2011 - June 2012
Emerson Network Power Philippines January 2010 - March 2011
Davis Langdon & Seah Philippines, Inc. July 2008 - February 2009
Advanced Contact Solutions, Inc. July 2007 - June 2008
Avon Cosmetics Philippines December 2000 - December 2006
Skills
Performance Management, Talent Management, Employee Engagement, Employee Relations, Talent Acquisition, Human Resources, HR Policies, Onboarding, Recruiting, Organizational..., Interviews, Change Management, Training, Coaching, Management, Process Improvement, Vendor Management, Leadership Development
Education
Sheridan College
Diploma, HR Connections
Singapore Institute of Management
Diploma, Human Resources Development
University of Mindanao
Bachelor of Science (B.Sc.), Chemical Engineering
Cuso International January 2013 - January 2014
Ontario Securities Commission June 2011 - June 2012
Emerson Network Power Philippines January 2010 - March 2011
Davis Langdon & Seah Philippines, Inc. July 2008 - February 2009
Advanced Contact Solutions, Inc. July 2007 - June 2008
Avon Cosmetics Philippines December 2000 - December 2006
Skills
Performance Management, Talent Management, Employee Engagement, Employee Relations, Talent Acquisition, Human Resources, HR Policies, Onboarding, Recruiting, Organizational..., Interviews, Change Management, Training, Coaching, Management, Process Improvement, Vendor Management, Leadership Development
Education
Sheridan College
Diploma, HR Connections
Singapore Institute of Management
Diploma, Human Resources Development
University of Mindanao
Bachelor of Science (B.Sc.), Chemical Engineering
TeleTech
Sykes
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento