Advanced Technical Support
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Advanced Technical Support Employees
Employee
Years
Job
Industry
Khian Reid Khian Reid's Advanced Technical Support Experience February 2014 - Present
Job Sales Consultant at Advanced Technical Support
Industry Market Research
Experience
Advanced Technical Support February 2014 - Present
Ultra Marketing Firm January 2013 - January 2014
International Marketing Initiatives September 2012 - December 2012
Inel's Perfume August 2006 - December 2012
Florida International University 2008 - 2012
Skills
Sales, Time Management, Telecommunications, Wireless, VoIP, Call Centers, IP, Telephony, Mobile Devices, GSM, Customer Service, Managed Services, Customer Retention, Management, Customer Satisfaction, Sales Operations, Marketing Strategy
Education
Florida International University 2009 — 2012
Bachelor of Arts (B.A.), Political Science and Government
Miami Dade College 2005 — 2007
Associate of Arts (A.A.), Political Science and Government
Advanced Technical Support February 2014 - Present
Ultra Marketing Firm January 2013 - January 2014
International Marketing Initiatives September 2012 - December 2012
Inel's Perfume August 2006 - December 2012
Florida International University 2008 - 2012
Skills
Sales, Time Management, Telecommunications, Wireless, VoIP, Call Centers, IP, Telephony, Mobile Devices, GSM, Customer Service, Managed Services, Customer Retention, Management, Customer Satisfaction, Sales Operations, Marketing Strategy
Education
Florida International University 2009 — 2012
Bachelor of Arts (B.A.), Political Science and Government
Miami Dade College 2005 — 2007
Associate of Arts (A.A.), Political Science and Government
Cory Zaner, MSIS Cory Zaner, MSIS's Advanced Technical Support Experience October 1997 - December 2000
Job Sr. Connectivity and Mobility Engineer at Chevron Phillips Chemical Company
Industry Information Technology and Services
Experience
Chevron Phillips Chemical Company June 2013 - Present
Raytheon September 2008 - June 2013
USAF October 2002 - October 2008
Commercial Equipment Inc February 2000 - September 2002
Advanced Technical Support October 1997 - December 2000
Skills
Troubleshooting, Network Administration, Servers, XP, Computer Hardware, TCP/IP, Software Installation, Technical Support, Windows, Switches, Routers, Unix, Networking, Help Desk Support, Printers, Microsoft Exchange, Windows Server, DoD, Security+, Security Clearance, Hardware, Operating Systems, Network Design, Network Engineering, VPN, Cisco Technologies, Wireless Networking, Disaster Recovery, Active Directory, System Administration, Laptops, Windows 7, Network Security, DHCP, Information Assurance, Computer Security, SQL, VMware, DNS, Cisco Routers, System Deployment, WAN, Security, LAN-WAN, Information Technology, Databases, Firewalls, VMware ESX, HP, Group Policy
Education
University of Phoenix 2009 — 2011
MIS, Master Information Systems
San Jacinto College 2008 — 2010
Certificate, Computer and Information Systems Security/Information Assurance, 3.8/4.0
Community College of the US Air Force 2002 — 2008
Associate's degree, Computer Systems Networking and Telecommunications, 4.0
University of Phoenix 2003 — 2007
BSIT, Information Technology
Community College of the Air Force 2002 — 2003
Associates Degree in Electronic Systems, Networking, Electronics, Computers
Chevron Phillips Chemical Company June 2013 - Present
Raytheon September 2008 - June 2013
USAF October 2002 - October 2008
Commercial Equipment Inc February 2000 - September 2002
Advanced Technical Support October 1997 - December 2000
Skills
Troubleshooting, Network Administration, Servers, XP, Computer Hardware, TCP/IP, Software Installation, Technical Support, Windows, Switches, Routers, Unix, Networking, Help Desk Support, Printers, Microsoft Exchange, Windows Server, DoD, Security+, Security Clearance, Hardware, Operating Systems, Network Design, Network Engineering, VPN, Cisco Technologies, Wireless Networking, Disaster Recovery, Active Directory, System Administration, Laptops, Windows 7, Network Security, DHCP, Information Assurance, Computer Security, SQL, VMware, DNS, Cisco Routers, System Deployment, WAN, Security, LAN-WAN, Information Technology, Databases, Firewalls, VMware ESX, HP, Group Policy
Education
University of Phoenix 2009 — 2011
MIS, Master Information Systems
San Jacinto College 2008 — 2010
Certificate, Computer and Information Systems Security/Information Assurance, 3.8/4.0
Community College of the US Air Force 2002 — 2008
Associate's degree, Computer Systems Networking and Telecommunications, 4.0
University of Phoenix 2003 — 2007
BSIT, Information Technology
Community College of the Air Force 2002 — 2003
Associates Degree in Electronic Systems, Networking, Electronics, Computers
Lucas Myers Lucas Myers's Advanced Technical Support Experience 1999 - 2000
Job Senior Software Engineer at Citrix Online
Industry Internet
Experience
Citrix Online July 2013 - Present
BCBSNC December 2009 - July 2013
Set and Service Resources January 2009 - June 2011
NBC 17 October 2008 - January 2009
McClatchy Interactive October 2006 - October 2008
Verizon Business 2000 - 2006
MCI 2000 - 2006
Advanced Technical Support 1999 - 2000
The Gordon Flesch Company 1994 - 1999
Skills
JavaScript, HTML, PHP, CSS, MySQL, jQuery, HTML5, HTML 5, Apache Velocity, Angular.js, AJAX, WordPress, Web Applications, PostgreSQL, REST, Software Development, Web Development, Web Design, XHTML, XML, Web Analytics, CMS, Perl, Usability, User Interface Design, User Interface, Front-end, Ruby, Drupal, Ruby on Rails, LAMP, Subversion, Open Source, Web Services, Git, MVC, Agile Methodologies, JSON
Education
North Carolina Wesleyan College 2007 — 2009
Computer Information Systems
Madison Area Technical College 1998 — 1999
CIS: Programmer/Analyst
Citrix Online July 2013 - Present
BCBSNC December 2009 - July 2013
Set and Service Resources January 2009 - June 2011
NBC 17 October 2008 - January 2009
McClatchy Interactive October 2006 - October 2008
Verizon Business 2000 - 2006
MCI 2000 - 2006
Advanced Technical Support 1999 - 2000
The Gordon Flesch Company 1994 - 1999
Skills
JavaScript, HTML, PHP, CSS, MySQL, jQuery, HTML5, HTML 5, Apache Velocity, Angular.js, AJAX, WordPress, Web Applications, PostgreSQL, REST, Software Development, Web Development, Web Design, XHTML, XML, Web Analytics, CMS, Perl, Usability, User Interface Design, User Interface, Front-end, Ruby, Drupal, Ruby on Rails, LAMP, Subversion, Open Source, Web Services, Git, MVC, Agile Methodologies, JSON
Education
North Carolina Wesleyan College 2007 — 2009
Computer Information Systems
Madison Area Technical College 1998 — 1999
CIS: Programmer/Analyst
Christen Harvey's Advanced Technical Support Experience August 1999 - October 2000
Job Senior Technical Writer
Industry Writing and Editing
Experience
Trading Technologies January 2009 - Present
UTStarcom March 2003 - December 2008
3com October 2000 - March 2003
Advanced Technical Support August 1999 - October 2000
Thermotron Industries May 1996 - August 1999
Affordable Software May 1994 - March 1996
Skills
Adobe Technical..., MadCap Flare, Framemaker FDK with..., FrameMaker Extendscript..., Illustrator..., Illustrator, FrameMaker, RoboHelp, Content Management, Technical Communication, Guides, Technical Documentation, Technical Writing, Online Help, Software Documentation, Manuals, MS Project, Information Architecture, Online Help Development, Information Design, Visio, DITA, Single Sourcing
Education
Grand Valley State University 1992 — 1996
BA, BS, English, Computer Science
Trading Technologies January 2009 - Present
UTStarcom March 2003 - December 2008
3com October 2000 - March 2003
Advanced Technical Support August 1999 - October 2000
Thermotron Industries May 1996 - August 1999
Affordable Software May 1994 - March 1996
Skills
Adobe Technical..., MadCap Flare, Framemaker FDK with..., FrameMaker Extendscript..., Illustrator..., Illustrator, FrameMaker, RoboHelp, Content Management, Technical Communication, Guides, Technical Documentation, Technical Writing, Online Help, Software Documentation, Manuals, MS Project, Information Architecture, Online Help Development, Information Design, Visio, DITA, Single Sourcing
Education
Grand Valley State University 1992 — 1996
BA, BS, English, Computer Science
Robert Stuckey's Advanced Technical Support Experience March 2007 - December 2012
Job Independent Contractor at FedEx
Industry Information Technology and Services
Joe Schwarz's Advanced Technical Support Experience May 1998 - May 1999
Job Program Manager at Motorola / Cambium Networks
Industry Telecommunications
Experience
Cambium Networks May 1999 - Present
Advanced Technical Support May 1998 - May 1999
Hughes Aircraft Company March 1993 - October 1997
Skills
Program Management, Cellular, Requirements Analysis, Engineering, iDEN, PMO, Vendor Management, Wireless Broadband, Wireless Networking, Fixed Wireless, WiMAX, Defense Contracting, Home Automation, Cellular Communications, Wireless
Education
Millsaps College 1993 — 1996
MBA, Finance
University of Illinois at Urbana-Champaign 1986 — 1990
BS, General Engineering
Cambium Networks May 1999 - Present
Advanced Technical Support May 1998 - May 1999
Hughes Aircraft Company March 1993 - October 1997
Skills
Program Management, Cellular, Requirements Analysis, Engineering, iDEN, PMO, Vendor Management, Wireless Broadband, Wireless Networking, Fixed Wireless, WiMAX, Defense Contracting, Home Automation, Cellular Communications, Wireless
Education
Millsaps College 1993 — 1996
MBA, Finance
University of Illinois at Urbana-Champaign 1986 — 1990
BS, General Engineering
John Smentowski, PMP's Advanced Technical Support Experience April 2001 - November 2001
Job Retired
Industry Information Technology and Services
Experience
*** December 2011 - Present
United Airlines February 2008 - November 2011
Washington Mutual (WaMu) June 2003 - January 2008
Washington Mutual April 2002 - June 2003
Advanced Technical Support April 2001 - November 2001
The Revere Group August 1996 - January 2001
Midcon, Natural Gas Pipelines January 1990 - August 1996
Skills
Project Management, SDLC, PMP, Quality Assurance, Operations Management, Management, Business Process..., Risk Management, Visio, Business Analysis, Vendor Management, Testing, Program Management, Team Leadership, ERP, Project Delivery, Leadership, Process Improvement, Software Project..., Integration, IT Management, Budgets, IT Strategy, Project Portfolio..., PMO, Requirements Analysis, Business Process, Business Intelligence, MS Project, Requirements Gathering, Cross-functional Team..., Business Requirements, Software Documentation, Resource Management, ITIL
Education
Illinois Institute of Technology 1987 — 1992
MBA, Information Technology
*** December 2011 - Present
United Airlines February 2008 - November 2011
Washington Mutual (WaMu) June 2003 - January 2008
Washington Mutual April 2002 - June 2003
Advanced Technical Support April 2001 - November 2001
The Revere Group August 1996 - January 2001
Midcon, Natural Gas Pipelines January 1990 - August 1996
Skills
Project Management, SDLC, PMP, Quality Assurance, Operations Management, Management, Business Process..., Risk Management, Visio, Business Analysis, Vendor Management, Testing, Program Management, Team Leadership, ERP, Project Delivery, Leadership, Process Improvement, Software Project..., Integration, IT Management, Budgets, IT Strategy, Project Portfolio..., PMO, Requirements Analysis, Business Process, Business Intelligence, MS Project, Requirements Gathering, Cross-functional Team..., Business Requirements, Software Documentation, Resource Management, ITIL
Education
Illinois Institute of Technology 1987 — 1992
MBA, Information Technology
Chris Coutre's Advanced Technical Support Experience May 1999 - August 2000
Job Owner, TJ Realty and Real Estate Specialist
Industry Real Estate
Experience
TJ Realty July 2006 - Present
Advanced Technical Support May 1999 - August 2000
PrimeCo Personal Communications July 1995 - January 1999
PrimeCo 1995 - 1999
Sprint Cellular June 1994 - July 1995
Centel Cellular July 1990 - June 1994
Tempel Steel December 1986 - December 1989
Education
Illinois Institute of Technology 1985 — 1996
Engineering
College of DuPage
TJ Realty July 2006 - Present
Advanced Technical Support May 1999 - August 2000
PrimeCo Personal Communications July 1995 - January 1999
PrimeCo 1995 - 1999
Sprint Cellular June 1994 - July 1995
Centel Cellular July 1990 - June 1994
Tempel Steel December 1986 - December 1989
Education
Illinois Institute of Technology 1985 — 1996
Engineering
College of DuPage
Scott Gaidos's Advanced Technical Support Experience 1989 - 1997
Job Architect at The Hartford
Industry Insurance
Experience
The Hartford 1998 - Present
Independent Delivery Systems 1997 - 1998
Advanced Technical Support 1989 - 1997
Skills
Weblogic, Spring, SOA, UML, JSP, Eclipse, SOAP, JMS, Application Architecture, Design Patterns, CSS, EJB, Architecture, XML, Software Development, Java, JavaScript, Hibernate, Ant, DB2, ESB, Web Applications, PL/SQL, JSF, Oracle, SDLC, WSDL, Unix, SQL, Solution Architecture, Integration
Education
Eastern Connecticut State University 1985 — 1989
BS, Computer Science
The Hartford 1998 - Present
Independent Delivery Systems 1997 - 1998
Advanced Technical Support 1989 - 1997
Skills
Weblogic, Spring, SOA, UML, JSP, Eclipse, SOAP, JMS, Application Architecture, Design Patterns, CSS, EJB, Architecture, XML, Software Development, Java, JavaScript, Hibernate, Ant, DB2, ESB, Web Applications, PL/SQL, JSF, Oracle, SDLC, WSDL, Unix, SQL, Solution Architecture, Integration
Education
Eastern Connecticut State University 1985 — 1989
BS, Computer Science
Lee Lepkowski's Advanced Technical Support Experience August 1993 - Present
Job VP Operations at Advanced Technical Support
Industry Computer Software
Experience
Advanced Technical Support August 1993 - Present
Skills
SaaS, Software Development, Project Management, Mobile Applications, Software Project..., Cloud Computing, Integration, Microsoft SQL Server, Program Management, Product Management, Agile Methodologies, Agile Project Management, SDLC, Enterprise Software
Education
SUNY College of Technology, Utica NY 1984 — 1986
BSCS, Computer Science
Farmingdale State University of New York 1982 — 1984
ASCS, Computer Science
Advanced Technical Support August 1993 - Present
Skills
SaaS, Software Development, Project Management, Mobile Applications, Software Project..., Cloud Computing, Integration, Microsoft SQL Server, Program Management, Product Management, Agile Methodologies, Agile Project Management, SDLC, Enterprise Software
Education
SUNY College of Technology, Utica NY 1984 — 1986
BSCS, Computer Science
Farmingdale State University of New York 1982 — 1984
ASCS, Computer Science
Cathaleen Way's Advanced Technical Support Experience October 1996 - February 2006
Job Bookkeeper at Herndon Carr & Co
Industry Insurance
Experience
Herndon Carr & Co August 2014 - Present
NPN360 March 2006 - Present
Advanced Technical Support October 1996 - February 2006
Skills
Problem Identification..., Process Improvement, Procedure Development, Critical Thinking, Highly motivated..., Communication Skills, Multi Tasking, Team Building, Team Leadership, Microsoft Word
Education
Penn Foster
Associate's degree, Accounting
Herndon Carr & Co August 2014 - Present
NPN360 March 2006 - Present
Advanced Technical Support October 1996 - February 2006
Skills
Problem Identification..., Process Improvement, Procedure Development, Critical Thinking, Highly motivated..., Communication Skills, Multi Tasking, Team Building, Team Leadership, Microsoft Word
Education
Penn Foster
Associate's degree, Accounting