Aegis Communications Inc.
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Aegis Communications Inc. Employees
Portola Pharmaceuticals June 2014 - Present
Annual Reviews July 2010 - March 2014
Beach Plum Media May 2012 - July 2012
Genentech September 2009 - August 2010
Public Safety Training Consultants November 2008 - September 2009
NBC Universal/Swiss Post Solutions December 2006 - September 2008
Aegis Communications Inc November 2005 - July 2006
Jemstone Associates October 2005 - November 2005
Acena (Act Telecom) January 2005 - October 2005
Skills
Outlook, Documentation, Administration, Inventory Management, Budgeting, Photoshop, Software Documentation, Technical Support, Microsoft Excel, Windows, Windows 7, Troubleshooting, Active Directory, System Administration, Management, Help Desk Support, OS X, Networking, SharePoint, Budgets, Illustrator, Microsoft Office, Training, Customer Service
Education
Golden Gate University 2015 — 2017
Master’s Degree, Project Management
Art Institute 2009 — 2012
Bachelor of Arts, Digital Media
High School of Fashion New 2008 — 2012
in Commercial Arts, Fashion Design
John Jay College
Criminal Justice
Department of Veteran's Affairs June 2014 - Present
Aegis Communications Inc June 2013 - June 2014
Skills
Video Editing, Photoshop, Photography, Adobe Creative Suite, Video Production, Social Media, Facebook, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Editing, Camera Operating, Film Editing, After Effects, Cinematography, Customer Service, Camera Operation, Public Speaking, Event Planning, Social Networking, Entertainment, Leadership, Team Building, Advertising
Education
Full Sail University 2013 — 2016
Bachelor of Science (BS), Digital Cinematography
Full Sail University 2013 — 2016
Digital cinematography
Barret Business Services April 2012 - Present
AT&T 2010 - 2012
Schneider National 2007 - 2010
Aegis Communications Inc 2005 - 2007
H.J. MYERS & CO. INC 2001 - 2004
Skills
Dispatching, Shipping, Transportation..., Logistics, Warehousing, Customer Service, Sales, Broker, Data Entry, Personal Trainer, Driver, A+ Certification N+...
Education
Los Angeles City College 2009 — 2010
Administrative Office Assistant & Basic Office Applications
California State University of Northridge 1997 — 2001
Bachelor's degree, Communication Studies
General Dynamics Mission Systems October 2014 - Present
General Dynamics Advanced Information Systems October 2012 - October 2014
Telos Corporation May 2012 - October 2012
General Dynamics Information Technology September 2009 - May 2012
Signal Solutions Inc October 2001 - September 2009
Aegis Communications Inc August 2001 - October 2001
Walt Disney World January 2001 - June 2001
Superior Technical Resources August 1999 - June 2000
Skills
Cisco Technologies, Network Administration, TCP/IP, Security+, Firewalls, Troubleshooting, CEH, Cisco IOS, Cisco Security, Information Assurance, CCNP, Switches, OSPF, Vulnerability Assessment, Network Security, Subnetting, IOS Firewall, BGPv4, 6500 Series, Router Configuration, OSI Model, HSRP, ITIL v3 Foundations..., Netscreen, Security, Networking, Routers, GRE tunnels, Cisco 7600, Traceroute, Policy Based Routing, CISSP, CISCO C, CISCO COLLABORATION..., JNCIS-FWV, Juniper Netscreen, Netscout nGenius..., ICMP, Ping, Dynamic Routing, CCDP
Education
Saint Leo University 2007 — 2014
Bachelor's Degree, Bachelor of Science in Computer Information Systems
Cochise College 2001 — 2004
Associate's degree, General Studies
Herndon High School, Herndon 1996 — 1999
High School Diploma
Virtual Office Solutions March 2010 - Present
Virtual Office Solutions January 2010 - Present
Cobb & Associates January 2008 - January 2010
Cobb & Associates January 2008 - January 2010
PFSweb January 2007 - January 2008
PFSweb January 2007 - January 2008
Aegis Communications, Inc January 2005 - January 2007
Skills
Customer Service, Call Center, Data Entry, Administrative..., Outlook, Customer Satisfaction, Microsoft Office, Inventory Management, Microsoft Word, Access, Training, PowerPoint, Conflict Resolution, Microsoft Excel, Team Building, Public Speaking, Leadership, Time Management, Coaching, Networking
Education
Richland College 2008 — 2011
Associate of Arts and Sciences (AAS), Digital Forensics
Southern University at Shreveport 2001 — 2003
Associate's degree, Criminal Justice/Law Enforcement Administration
Richland College
Associate of Science, Digital Forensics
Southern University
Associate of Science, Criminal Justice
USAISEC April 2015 - Present
USAISEC January 2006 - April 2015
USAISEC July 2002 - December 2005
US Army Information Systems Engineering Command (USAISEC) October 2000 - June 2002
Aegis Communications, Inc October 1999 - October 2000
US Army December 1998 - May 1999
US Army June 1998 - December 1998
US Army January 1997 - May 1998
C Co 123rd Signal Battalion 1992 - 1993
Skills
Program Management, Cabling, Servers, Technical Leadership, Leadership, Risk Assessment, Security Clearance, Project Planning, Budgets, Telecommunications, Engineering Management, Systems Engineering, MPLS-TP, WAN, Optical Communications, Carrier Ethernet, Data Synchronization
Education
University of Phoenix 1999 — 2000
MS, Computer Information Systems
Georgia State University 1988 — 1990
BBA, Computer Information Systems
Georgia State University 1980 — 1981
Computer Information Systems
Georgia Southern University 1979 — 1980
Management Information Systems
M.D. Collins High School 1978 — 1979
Izmir American High School 1976 — 1978
M.D. Collins High School 1974 — 1976
Nova Subsidiaries; Nova Estates May 2013 - Present
Telvista December 2010 - Present
Aegis Communications Inc. October 2009 - December 2010
jcpenney May 2006 - January 2008
Skills
Computer Proficiency, Computer Repair, Computer Maintenance, Technical Support, Windows, Telecommunications, Call Centers, Computer Network..., Web Development, Web Design, Computer Graphics, 3D graphics, Lightwave, Photoshop, Adobe Creative Suite, C++, JavaScript, HTML, PC building, Troubleshooting, Human Resources, Sales, Networking, Customer Service
Education
Central New Mexico Community College 2005 — 2008
Associate of Science (A.S.), Computing Technology, Computer Animation Concentration, 3.8
James Bowie High School 2001 — 2004
High School Diploma, Computer Multimedia, Fine Arts
Aegis Communications Inc October 2009 - Present
GENPACT LLC (Philippines) April 2008 - June 2009
GENPACT LLC March 2007 - March 2008
GENPACT LLC December 2006 - March 2007
GENPACT LLC December 2005 - November 2006
GENPACT LLC June 2005 - November 2005
GENPACT LLC June 2004 - May 2005
GENPACT LLC August 2003 - June 2004
GENPACT LLC ( India ) August 2002 - August 2003
Skills
Banking, Metrics, BPO, Process Excellence, MIS, Offshoring, Service Delivery, Sla, Process Management, Outsourcing, Transition Management, Workforce Management, Vendor Management, Employee Engagement, Call Center, Re-engineering, Team Management, Business Process..., Talent Acquisition, Operational Excellence, Analysis, Business Analysis, Analytics, Process Improvement, Business Process..., Six Sigma, Management, Call Centers, Performance Management, Change Management, Finance, Customer Service, CRM, Coaching, Operations Management, Leadership
Education
University of Pune 2000 — 2002
MCM, Computer Management
University of Mumbai 1997 — 2000
BCom, Computer Applications
Shreemati Nathibai Damodar Thackersey Women's University 1995 — 1997
HSC, Commerce
Spicer Higher Secondary School 1985 — 1995
ICSE, High School
Aegis Communications April 2011 - Present
Aegis Communications Inc April 2011 - Present
Skills
Call Center, Inbound Marketing, Customer Satisfaction, Customer Service, Data Entry, MIS, Customer Retention, Outlook, Contact Center..., Microsoft Excel, Software Documentation, Microsoft Office, Call Centers
Education
Texas Barber College
Hair Stylist
Tyler Junior College
Licensed Vocational Nursing Studies
Kemp High School 2001 — 2005
Diploma
Kemp High School 2001 — 2005
Diploma
Easy Choice Health Plan of New York April 2013 - March 2014
Aegis Communications Inc. July 2011 - December 2011
NYC Department of Parks & Recreation March 2011 - July 2011
UNEMPLOYED May 2000 - December 2010
LIBERTY MUTUAL GROUP February 2000 - May 2000
FRONTIER INSURANCE GROUP, INC. August 1996 - February 2000
Skills
Management and..., Life & Health Licenses, Insurance Sales, Commercial/Individual..., Medicare/Medicaid, Marketing, Decision Making, Graphic Design, Secretarial Skills, Coordination/Organizatio..., Financial Accounting, Telemarketing, Customer Service, Listening Skills, Driving License
Education
The Institutes 2000 — 2014
AIC - Management & Leadership, Life and Health; Bodily Injury; Casualty and Property; Code of Ethics;
Unitedhealthcare 2011 — 2012
Health Insurance License, Health/Health Care Administration/Management
Queens College 1985 — 1990
Bachelor of Arts (B.A.), Economics
Comfort Inn January 2013 - Present
Americas Best Value Inn January 2012 - September 2012
Comfort Inn April 2006 - November 2011
SunMart September 2004 - December 2006
Jefferson Janitorial, Inc September 2001 - August 2004
Aegis Communications, INC October 2000 - August 2001
Skills
Public Relations, Hospitality, Public Speaking, Microsoft Word, PowerPoint, Outlook, Microsoft Excel, Customer Service, Human Resources, complaint resolutions, Social Media, Social Media Marketing, Internet, Marketing, Sales, Employee Relations, Employee Training, Employee Management, Hotel Management, Hotel Administration, Travel, Blogging, Hospitality Industry, Oral & Written..., Customer Insight, Hospitality Management, Revenue Analysis, Event Planning
Education
DeVry University
BS, Business Administration, Hospitality Management
Wells Fargo Advisors July 2011 - Present
Wells Fargo Advisors January 2011 - Present
RealPage, Inc. October 2008 - October 2009
Aegis Communications Inc. February 2006 - December 2008
ASTAT Staffing, LLP November 2003 - February 2006
Primus Nursing Solutions, Inc January 2001 - January 2003
Fast Forward Implementation January 2000 - January 2001
New Horizons Marketing Group January 1989 - December 2000
New Horizons 2000 Consultants January 1998 - January 2000
Freelance.com January 1997 - January 1998
Skills
Series 7, Series 63, Series 6, Insurance, Property & Casualty..., Variable Insurance, Insurance Adjuster, Training, Marketing
Education
University of Houston 1986 — 1992
BSCS, Marketing and Finance
University of Houston
Aegis Communications Inc September 2012 - Present
Aegis Ltd August 2011 - September 2012
Dell Corp June 2003 - August 2011
Skills
Entrepreneurship, BPO, Vendor Management, Service Delivery, Outsourcing, Team Management, Business Analysis, Transition Management, Call Centers, Operations Management, Program Management, Process Improvement, Management, Business Development, Business Process..., ITIL, IT Service Management, CRM, Project Management, Offshoring
Education
Institute of Hotel Management, Pusa 1990 — 1993
Hotel/Motel Administration/Management
Osmania University 1990 — 1992
Bachelor's degree
Cambridge School, New Delhi 1976 — 1989
High School
J. Esposito & Sons April 2012 - Present
Aegis Communications Inc. July 2011 - November 2011
Skills
Bilingual, Licensed Accident &..., Experince in selling..., Experince in order data...
Education
CUNY New York City College of Technology 2010 — 2011
Kingsborough Community College 2009 — 2011
Aegis Communications Inc. 2013 - Present
Aegis Communications Inc. 2009 - 2013
Tola-Mitsubishi Motors April 1998 - August 2006
Skills
Coaching Staff, Analytics, Administrative..., Financial Analysis, Financial Reporting, Managerial Finance, Typing
Education
Southwest Missouri State University 2006 — 2008
Bachelor of Applied Science (B.A.Sc.), Finance and Financial Management Services, 3.5
H. Lavity Stout Community College 2000 — 2004
Associate of Science (A.S.), Computer Science