Aeroplan Company
Aeroplan is a coalition loyalty program owned by Air Canada, a global loyalty management company. The Aeroplan program was created in July 1984 by Air Canada as an incentive program for its frequent flyer customers. In 2002 it was spun off as a separate corporate entity and eventually sold to Aimia. Owner: AIMIA Founded: 1984 Headquarters: Montreal, Quebec, Canada
Aeroplan List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Aeroplan. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Aeroplan Salaries. You can even request information on how much does Aeroplan pay if you want to. Learn about salaries, pros and cons of working for Aeroplan directly from the past employees.
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Aeroplan Employees
NEWAD January 2013 - Present
Aeroplan March 2011 - January 2013
AskMen.com January 2006 - August 2009
Skills
Online Marketing, CRM, Online Advertising, Digital Marketing, Marketing, Marketing Strategy, Advertising, Project Management, Business Development, Business Analysis, Media Planning, Management, Market Research, Marketing Research, New Business Development, Loyalty Marketing, Product Management, Market Planning, Strategic Planning, Digital Strategy, Marketing Planning, Business Case, Marketing Communications, Google Analytics
Education
Université de Montréal - HEC Montréal 2009 — 2010
MBA, Marketing
Concordia University 2001 — 2005
BComm, Marketing
Samba Days 2014 - Present
Aeroplan 2006 - 2014
Aeroplan 2004 - 2006
Air Canada- Aeroplan 1995 - 2003
Skills
Loyalty Programs, Event Management, Event Planning, Product Development, Product Management, Loyalty Marketing, New Business Development, Customer Service, Direct Marketing, Relationship Marketing, Coaching, Project Management, Product Marketing, Marketing, Online Marketing, Marketing Strategy, Business Strategy, Management, Strategic Partnerships, Leadership
Education
Concordia University 1986 — 1991
Bachelor of Arts (B.A.), Major - English Lit & Minor - Mythology
Vanier College 1983 — 1985
Diplôme d'études collégiales, English Literature
Villa Maria High School
High school diploma, General Studies
MCCALL DONNELLY SCHOOL DISTRICT 421 August 2014 - Present
Team River Runner May 2013 - September 2013
Vancouver Public Schools December 2012 - May 2013
West Trek Tours May 2003 - October 2005
Aeroplan January 2001 - August 2005
Air Canada August 2000 - January 2001
Canadian Airlines June 1990 - August 2000
Skills
Community Outreach, Program Management, Leadership, Sports, Customer Service, Nonprofits, Program Development, Public Speaking, Event Planning, Event Management, Grant Writing, Community Development, Press Releases, Research, Microsoft Office, Non-profits, Fundraising, Microsoft Excel, Public Relations, Government, Teaching, Leadership Development, Grants, Project Planning, Recruiting, Social Media
Education
Eastern Washington University 2010 — 2014
Clark College 2010 — 2011
University of Winnipeg 1989 — 2000
Bachelor of Arts (BA)
Success Angus Business College
LMS Marketing March 2012 - Present
OMsignal 2013 - 2013
Orion Software Inc. March 2011 - March 2012
ProDrive Systems Inc. September 2008 - July 2010
Aeroplan September 2007 - July 2008
Chemical Computing Group August 2003 - August 2007
Skills
Web Analytics, Direct Marketing, SEO, Public Relations, Market Research, Online Marketing, Digital Marketing, Social Media Marketing, Marketing Management, Email Marketing, Marketing Strategy, Web 2.0, Marketing Communications, Communications Strategy, Copywriting, Advertising, Budgeting, Blogging, Event Planning, HTML, KPI, Outsourcing, Media Relations, Team Management, Wordpress, Consumer Product Testing, Trial Management, CRM, Key Performance...
Education
Bishop's University 1995 — 2000
BBA, Marketing, Minor Economics
Thales September 2014 - Present
Thales April 2013 - September 2014
Kuehne + Nagel May 2012 - April 2013
AmerisourceBergen August 2011 - May 2012
Aeroplan March 2010 - August 2011
STEF-TFE December 2008 - September 2009
STEF-TFE July 2007 - December 2008
Loyola College September 2003 - August 2005
Fidesco September 2003 - August 2005
GEFCO November 2000 - August 2003
Skills
Logistics, Supply Chain Management, Transportation, 3PL, Supply Chain, Logistics Management, Negotiation, Team Leadership, Project Planning, International Trade, Freight Forwarding, Air Freight, Airlines, Team Management, Strategic Planning, Account Management, Budgets, Business Planning, Training, Export, Management, SAP, Customer Service, French
Education
Ecole supérieure des Sciences commerciales d'Angers 2004 — 2007
Master’s Degree, Management, (cum laude)
Fachhochschule Oldenburg/Ostfriesland/Wilhelmshaven 1997 — 1998
Diploma, Business Communication
Université de Rennes I 1994 — 1997
BBA, Business Aministration
Institut Notre-Dame 1990 — 1994
Baccalauréat B - Sciences Economiques et Sociales, Secondary Education and Teaching
Alberta Health Services February 2015 - Present
RPM Software June 2014 - January 2015
Yellow Pages Group / Groupe Pages Jaunes – Canada May 2013 - October 2013
Aeroplan July 2010 - January 2013
IBM Canada Ltd. (Consultant) - Air Canada February 2009 - July 2010
IBM Canada Ltd. (Consultant) - Bombardier Aerospace November 2007 - March 2008
IBM Canada Ltd. (Consultant) - Air Canada February 2007 - November 2007
IBM Canada Ltd. (Consultant) - Air Canada February 2003 - February 2007
IBM Canada Ltd. (Consultant) - Air Canada June 1998 - February 2003
Belle International Holdings Ltd. September 1993 - June 1998
Skills
Loyalty Programs, SDLC, Transportation, Business Analysis, Agile Methodologies, Databases, COBOL, Software Development, Integration, Process Improvement, Aviation, Requirements Analysis, Requirements Gathering, SQL, DB2, Visual Basic, Software Documentation, Business Requirements, UML, Analysis, CMMI, Scrum, Software Project..., Change Management, RUP, ITIL, Testing, User Acceptance Testing, MS Project, Quality Assurance, Quality Center, Business Process, PMO, Visio, SharePoint, Business Process..., Test Planning, Test Cases, JIRA, Business Intelligence, Functional..., Systems Analysis, HP Quality Center, Microsoft Project
Education
Dawson College
Computer Science Technology
McGill University
Project Management - Certificate
Camp JCA Malibu November 2012 - November 2013
VPS Systems Inc. Consulting Services October 2007 - August 2012
VPS Systems Inc. Consulting Services October 2007 - August 2012
Air Canada November 2003 - August 2012
Aeroplan December 1995 - October 2003
Skills
Business Process, CRM, Project Management, Software Documentation, Customer Experience, Professional Services, Business Process..., Business Analysis, Team Leadership, Process Improvement, Program Management, Strategy, Call Centers, Change Management, Management, Cross-functional Team...
Education
Concordia University
Bachelor of Commerce (B.Com.), International Business
Vanier College
Diploma of Collegial Studies, Commerce
InterContinental Hotels Group (IHG®) August 2015 - Present
Marriott Hotels & Resorts Canada October 2010 - August 2015
Marriott Global Sales Canada April 2007 - October 2010
Sofitel Montreal April 2004 - April 2007
Marriott Hotels 2002 - 2004
Delta Centre-Ville 2001 - 2002
Tremblant Resort by Intrawest 1995 - 2001
Aeroplan 1994 - 1995
Skills
Revenue Management, Hospitality Industry, Hotels, Resorts, Hospitality, Airlines, Revenue Analysis, Hospitality Management
Education
McGill University - Desautels Faculty of Management 2014 — 2015
McGill’s Mini-MBA SerieS, Comprehensive general management
Cornell University 2013 — 2013
Strategic Financial Management for Hotels, School of Hotel Administration
American Hotel & Lodging Association 2000 — 2003
Certification, Hospitality Industry
Cornell University
Shire July 2015 - Present
Shire Pharmaceuticals May 2013 - July 2015
Shire Pharmaceuticals September 2011 - May 2013
Abbott June 2009 - September 2011
Paladin Labs January 2006 - June 2009
Aeroplan December 2003 - January 2006
Bell Canada October 2001 - September 2003
Optima, Analyse de Marché February 2000 - September 2001
Caisse de dépôt et placement du Québec May 1999 - February 2000
Skills
Segmentation, Product Launches, Budgeting, Database Marketing, Market Planning, Marketing Strategy, Strategic Planning, Pharmaceuticals, Product Management, Pharmaceutical Industry, Product Launch, Pharmaceutical Sales, Cross-functional Team..., Product Marketing, Marketing, Marketing Communications, Strategy, Strategic Marketing, Global Marketing, Gastroenterology, Market Analysis
Education
McGill University 2005 — 2008
MBA
HEC Montréal 1996 — 1999
BBA
RW&CO-a Reitmans company November 2014 - Present
Virtual Armenia June 2014 - Present
Aeroplan October 2011 - June 2014
Aeroplan October 2010 - June 2012
Marketel July 2008 - April 2010
L'Oreal April 2008 - June 2008
Skills
Marketing Communications, Online Advertising, Digital Marketing, Marketing, Advertising, SEM, Media Planning, Direct Marketing, Marketing Strategy, Digital Strategy, Relationship Marketing, Loyalty Marketing, Integrated Marketing, Social Media Marketing, Mobile Marketing, digital display, Remarketing, campaign analysis, Advertising Agency, Email Marketing, Online Marketing, Strategic Communications, eCommerce, E-business, E-commerce
Education
HEC Montréal 2013 — 2016
Master of Business Administration (MBA)
McGill University 2010 — 2011
Graduate Certificate in Management, Public Relations
McGill University 2008 — 2010
Graduate Certificate in Management, International Businees
Concordia University 2004 — 2007
B.comm, Marketing
Deloitte June 2015 - Present
Aeroplan August 2011 - April 2014
Michael Kors Canada May 2009 - July 2011
Skills
Marketing Communications, Social Media Marketing, Project Planning, Online Advertising, Digital Strategy, Marketing, Email Marketing, Strategic Communications, Market Planning, Online Marketing, Brand Management, Integrated Marketing, Advertising, Strategic Planning, Social Media, Marketing Strategy, Direct Marketing, Marketing Management, Business Planning, Digital Marketing, Team-oriented, Perfectionist, Teamwork, Digital Transformation
Education
Université de Montréal - HEC Montréal 2014 — 2015
Master of Business Administration (M.B.A.)
McGill University 2006 — 2009
Bachelor of Commerce, Marketing
Aimia Inc August 2014 - Present
Aeroplan May 2011 - August 2014
Elsevier January 2008 - February 2011
Elsevier January 2006 - January 2008
Elsevier January 2005 - January 2006
Skills
Executive Calendar..., Travel Arrangements, Office Administration, Marketing, Accounts Receivable, Campaign Management, Sales, Trade Shows, Budgets, Accounts Payable, Project Planning, Purchasing, Account Reconciliation, Invoicing, Expense Management, Executive..., Event Planning, Event Management
Education
Centennial College 2014 — 2016
Event Planning / Meeting Management
George Brown College 2001 — 2002
Certification, Culinary
CART1ER August 2009 - Present
TAXI 2004 - 2009
Aeroplan 2001 - 2005
Railterm Inc 1999 - 2001
Skills
Marketing Communications, Advertising, Digital Marketing, Marketing Strategy, Graphic Design, Mobile Marketing, Digital Strategy, Email Marketing, Creative Strategy, Relationship Marketing, Integrated Marketing, Media Planning, Marketing, Creative Direction, Online Advertising, Social Media Marketing, Analytics, Interactive Marketing, Direct Marketing, Social Media, Market Research, Strategic Communications, Account Management, Brand Management
Education
Concordia University 1996 — 2000
B.A., Psycholody and Education
AMP 1988 — 1992
High School diploma
Radialpoint September 2009 - Present
Aeroplan October 2007 - July 2009
Mackenzie Financial October 2004 - October 2007
Hoplo srl January 2001 - September 2004
CAL Spa May 1995 - December 2000
SOKUP November 1992 - May 1995
Skills
Integration, Agile Methodologies, Software Development, System Architecture, Web Services, Web Applications, UML, Software Engineering, Solution Architecture, REST, XML, SOAP, Software Project..., Enterprise Architecture, Software Design, SOA, Scrum, Java Enterprise Edition, Cloud Computing, Tomcat, Subversion, Unix, Architectures, Business Intelligence, Data Science, SaaS, Watson, Endorsements, Drinking Water, Fire Eating
Education
Chernivci National 'Juriy Fedkovyc' University 1989 — 1994
Master's Degree
Aeroplan July 2013 - Present
Aeroplan April 2012 - July 2013
Deloitte & Touche June 2010 - September 2011
Deloitte & Touche 2006 - 2010
Skills
Internal Controls, Accounting, Financial Reporting, Financial Analysis, Financial Accounting, External Audit, Finance
Education
McGill University 2004 — 2007
BA, Accounting
Dawson College 2002 — 2004
DEC, Health Sciences
College Jean-de-Breboeuf 2001 — 2002
DES, High School Studies
SolutionStat August 2012 - Present
Aeroplan January 2007 - August 2012
Camorra Research January 2006 - October 2006
Bell Canada November 2002 - November 2005
Industrielle Alliance, assurance auto et habitation July 2000 - October 2002
Desjardins 1999 - 2000
Skills
Analytics, Loyalty Programs, Statistics, SAS, SQL, Post Campaign Analysis, Segmentation, Predictive Modeling, Data Mining, Data Analysis, Customer Insight, CRM
Education
2004 — 2005
Certificat, Gestion du marketing
1995 — 1999
Baccalauréat, Mathématique-Statistiques
Rio Tinto Alcan January 2014 - Present
Aeroplan February 2012 - December 2013
Fujitsu February 2012 - December 2013
Moment Factory January 2011 - September 2011
Receivable Management Services (RMS) August 2009 - August 2010
MES Lamination June 2008 - June 2009
Skills
Access, Visio, SAP, MySQL, SQL, English, French, German, Mac OS X, Microsoft Word, Microsoft Excel, Microsoft power point, UML, BPMN, Business Analysis
Education
HEC Montréal 2010 — 2011
Certificate, business analysis
Université de Montréal 2006 — 2008
Minor, German
Université de Montréal 2005 — 2007
Minor, History
Paxyl August 2014 - Present
Bell January 2012 - August 2014
Hydro Québec April 2011 - December 2011
IciLocal.ca January 2006 - March 2011
Aeroplan March 2010 - August 2010
Hydro Québec January 2009 - January 2010
Hydro Québec September 2008 - February 2009
Régie Assurances Maladies du Québec August 2008 - September 2008
Hebdos Montérégiens January 2006 - September 2008
BCE Elix September 2002 - January 2006
Skills
Integration, Business Analysis, Telecommunications, Business Process, Call Center, Call Centers, Strategy, Project Management, Team Management, IVR, Management, Contact Centers, Consulting, CTI, Business Intelligence, Analysis, CRM, Pre-sales, Telephony, Solution Architecture, Architectures, Program Management, Architecture, Leadership, negotiating..., French and English..., French, English, Consultancy, Solid, SaaS, Project Management and..., Professional approach..., Solid..., Excellent knowledge of..., Genesys, Cisco Technologies
Education
HEC Montréal 1988 — 1992
Bachelor, Business Administration
Université de Montréal 1987 — 1990
Bachelor, Information Tehcnology
College Jean-de-Brébeuf 1985 — 1987
DEC, Science
Belron Canada inc March 2013 - Present
Fujitsu Conseil (Canada) Inc. November 2009 - February 2013
Gestisoft June 2007 - November 2009
Aeroplan August 2006 - June 2007
Genetec January 2004 - June 2006
Skills
Business Intelligence, Integration, Business Analysis, Salesforce.com, Microsoft CRM, Development Management, Cross-functional Team..., Web Architecture, Software Project..., Business Process, Project Management, Team Leadership, Requirements Analysis, ERP, CRM, Agile Methodologies, Management
Education
McGill University 2000 — 2003
Bachelor, Commerce, Major in Information Technology
Consultant (Technology/SaaS, Real Estate, Construction, Legal Services, Health, Manufacturing) 2013 - Present
Radialpoint (Technology/Software) 2012 - 2013
Yellow Pages Group (Digital, Mobile Media & Advertising) 2008 - 2012
LoyaltyOne - Air Miles 2005 - 2008
National Bank 2004 - 2005
Memberworks Canada (Retail) 2003 - 2004
Aeroplan 2000 - 2003
Air Canada 1998 - 2000
Skills
Analytics, Online Advertising, Digital Marketing, Marketing Strategy, Loyalty Programs, Web Analytics, Product Management, E-commerce, Email Marketing, Digital Strategy, Strategy, Business Development, Segmentation, Marketing, SEO, SEM, Multi-channel Marketing
Education
Ivey Business School at Western University 2008 — 2008
Executive Development, Marketing Excellence Program
Six Sigma 2003 — 2003
Green Belt Six Sigma
Concordia University 1995 — 1998
Bachelor of Commerce
Haivision April 2014 - Present
Aeroplan November 2011 - November 2012
Technomedia January 2011 - November 2011
Averna August 2007 - September 2010
Opal-RT Technologies January 2007 - August 2007
CMLabs Simulations Inc. January 2001 - December 2006
UbiSoft (GameLoft portal) September 1999 - January 2001
Autodesk (formerly Discreet Logic) January 1998 - September 1999
LaLaLa Human Steps 1998 - 1998
Skills
Marketing Strategy, Online Lead Generation, Lead Generation, SEM, SEO, Online Marketing, Marketing Communications, Direct Marketing, Marketing Management, Digital Marketing, Salesforce.com, Website Management, Product Marketing, Brand Development, Email Marketing, Demand Generation, Web Analytics, Google Analytics, CRM, Project Management, Digital Strategy, Leadership, Marketing, Management, Online Advertising
Education
McGill University
Bachelor of Arts
McGill University
Bachelor's Degree
The Createch Group (Le Groupe Createch) May 2011 - July 2013
Pratt & Whitney Canada June 2009 - January 2010
Meyer Tool Poland May 2008 - August 2008
Pratt & Whitney Canada May 2007 - April 2008
Aeroplan September 2006 - December 2006
Skills
Supply Chain, Continuous Improvement, Value Stream Mapping, Six Sigma, Industrial Engineering, Kaizen, Kanban, Lean Manufacturing
Education
Université de Montréal 2013 — 2018
Doctor of Medicine (M.D.)
Concordia University 2005 — 2009
Bachelor, Industrial Engineering
Aeroplan October 2012 - April 2014
Réseau Québec Global 100 (QG100) April 2011 - March 2012
McGill University September 2009 - June 2011
International Air Transport Association (IATA) March 2010 - August 2010
International Air Transport Association (IATA) May 2006 - October 2009
International Air Transport Association (IATA) May 2005 - April 2006
International Air Transport Association (IATA) May 2004 - April 2005
Skills
Multilingual and..., Content Development, International Relations, Event Management, Project Management, Operations Management, Multilingual, Market Research, French, Business Strategy, Cross-functional Team..., Program Management, Business Analysis, Business Development, Marketing Management, Teamwork, Microsoft Office, Leadership, Airlines, Strategy, Management Consulting, Team Leadership, Marketing, Analysis, Business Process..., Team Building, Marketing Communications, English, Financial Analysis, Business Planning, Internal Communications, Customer Service, New Business Development, Problem Solving, Business Intelligence, Negotiation, Project Planning, Product Development, Microsoft Excel, Management, Strategic Planning, Marketing Strategy, Team Management, Public Relations, Aviation, Research, Data Analysis, Entrepreneurship, Change Management, Outsourcing
Education
McGill University 2009 — 2011
Master of Business Administration (MBA), Global Leadership, Strategy & Marketing
Concordia University 2003 — 2004
Certificate in Tourism
McGill University 2000 — 2003
B.A., East Asian Studies
上智大学 / Sophia University 2001 — 2002
Comparative Cultural Studies
Les Fonds Universitas September 2014 - Present
Pitney Bowes January 2014 - June 2014
Silver Star Mercedes-Benz Montreal July 2013 - February 2014
Aeroplan 2009 - July 2013
Air Canada 2005 - 2009
Skills
Sales, Customer Service, Call Centers, Customer Experience, Team Leadership, Airlines, Customer Retention, Customer Satisfaction, Marketing Strategy, Marketing Communications, Marketing, Direct Marketing, Account Management, B2B, CRM, Sales Management, Negotiation, Team Building, New Business Development, Social Media, Strategic Planning
Education
Concordia University
Dawson College
COWPER Inc. April 2015 - Present
CompuCom / Computacenter March 2013 - January 2015
AIMIA formerly Aeroplan June 2011 - December 2012
Hewlett-Packard June 2008 - October 2010
Aeroplan June 2007 - June 2008
OAO Technology Solutions October 2005 - June 2007
CGI March 2003 - March 2005
CGI October 1998 - March 2003
Skills
ITIL, Servers, IT Operations, Windows Server, Windows, Incident Management, Troubleshooting, IT Service Management, Active Directory, Service Delivery, Infrastructure, MS Project, Technical Support, PMP, Networking, Information Technology, Windows 7, Network Administration, IT Management, Databases, Testing, Project Management, IT Outsourcing, Team Management, System Deployment, Service Management, Outsourcing, Integration, Data Center, Microsoft Project, Disaster Recovery, IT Strategy, Business Analysis
Education
Champlain College 1998 — 1999
ITP Program
Concordia University 1995 — 1997
BSC - Incomplete
Morgan Stanley October 2014 - Present
Air Canada February 2013 - October 2014
RBC July 2011 - November 2012
Air Canada May 2011 - July 2011
Aeroplan October 2007 - June 2011
Royal Bank of Canada September 1989 - July 2007
Skills
Business Intelligence, Visio, Data Analysis, DB2, Data Warehousing, Agile Methodologies, Business Process, Business Objects, Software Documentation, SDLC, Integration, Project Management, Analytics, Solution Architecture
Education
Dawson College 1983 — 1986
DEC, Computer Science
Aeroplan April 2010 - September 2011
sanofi-aventis September 2007 - April 2010
Fido Solutions Inc. (Rogers Communications) June 2006 - September 2007
Amdocs Ltd. March 2006 - May 2006
Fido (Rogers Communications) – Montréal, Québec June 2005 - November 2005
Sita - Global Services Center February 2005 - June 2005
CanadaDirect Database Marketing, Inc 2004 - 2005
Impleo-Integration June 2004 - November 2004
Doherty & Company May 2003 - November 2003
Ora Marketing Analytics 2003 - 2003
Skills
SAS, SAS/SQL, Predictive Modeling, Analytics, Segmentation, Predictive Analytics, Macro, SQL, Logistic Regression, Data Mining, Statistical Modeling, Decision Trees, Customer Analytics, Cluster Analysis, Linear Regression, CHAID, Database Marketing, Factor Analysis, SAS/Enterprise Miner, Web Analytics, Data Analysis, Customer Analysis, SAS programming, Analysis, Statistics, Databases, Optimization, Statistical Programming, Business Intelligence, Marketing Analytics, SPSS, Business Analytics, Strategy, Credit Scoring
Education
The University of British Columbia / UBC 2010 — 2012
Continuing Studies Award of Achievement
Université de Montréal - Ecole polytechnique de Montréal 1980 — 1984
MSc.A.
Concordia University 1975 — 1979
B.Sc.
Aeroplan April 2014 - Present
Imperial Portes & Fenêtres Inc. May 2011 - 2014
Concordia University October 2012 - 2013
Skills
Accounting, Bookkeeping, QuickBooks, Sales, Customer Service, Negotiation, Communication Skills, Sales Presentation..., Team Building, Windows 8, SAP ERP, Microsoft Office, Business Development, Entrepreneurship
Education
Concordia University 2009 — 2013
Bachelor of Commerce (BCom), Accounting
CEGEP - John Abbott College 2007 — 2009
Social Science, Commerce
Go Native April 2014 - Present
Aeroplan May 2011 - April 2013
Hotel de la Montagne February 2007 - December 2010
Athenaeum Hotel and Apartments December 2003 - December 2006
Skills
English, French, Portuguese, Team Management, Spanish, Tourism, Microsoft Word, Microsoft Office, Team Leadership, Customer Service, Social Networking, Call Centers, Coaching, Human Resources, Customer Satisfaction, Microsoft Excel, Event Management, Employee Relations, Event Planning, Management, Hotels
Education
HEC Montreal 2011 — 2013
Certificate, Human Resources Management
Hotel and Tourism Management School of Porto 1999 — 2001
Hotel Management
Aimia Inc April 2011 - Present
Canoe November 2008 - April 2011
Aeroplan June 2008 - November 2008
Aeroplan July 2007 - June 2008
Aeroplan June 2006 - June 2007
PayPal February 2004 - March 2005
ConAgra Foods February 2003 - March 2004
Earthlink June 2002 - March 2003
Hewlett-Packard April 2000 - June 2002
Skills
IT Service Management, Incident Management, Change Management, Disaster Recovery, Service Delivery, ITIL, Infrastructure Projects, IT Management, IT Operations, Information Technology, Infrastructure, Management, Process Improvement, Troubleshooting, Requirements Analysis, Project Management
Education
Bellevue University 1999 — 2002
Bachelor of Science
ESC CASTAING 1995 — 1997
Associate Degree
UQAM
TD Canada Trust March 2015 - Present
TD November 2013 - February 2015
Resolute Forest Products July 2013 - November 2013
Aeroplan May 2013 - June 2013
IBM CANADA January 2001 - October 2012
EDS SYSTEMHOUSE INC January 1997 - January 1999
INTERLINK FREIGHT SYSTEMS January 1996 - January 1997
Skills
SAN, Clustering, WSUS, VMware, HP-UX, VMware ESX, Security, Windows, Storage Area Networks, Cluster, Servers, 2008 R2, Virtualization, Microsoft Certified..., Windows Server, Disaster Recovery, Operating Systems, Data Center, System Deployment, Group Policy, Active Directory, IIS, DNS, DHCP, VPN, vSphere, VMware Infrastructure, System Administration, Firewalls, Windows 7, Windows XP, IT Operations, TCP/IP, HP, Software Installation, Antivirus, VMware vSphere
Education
CloudU RackSpace 2015 — 2015
Cloud, Certification
Learning Tree International 2015 — 2015
ITIL Foundation, Certification
VMware 2011 — 2012
VMware Certified Professional (VCP510), VMware vSphere 5.0
VMware 2010 — 2011
VMware Certified Professional (VCP410), VMWARE vSphere 4.0
CompTIA Aplus (A+) Certification 2001 — 2001
Certificate, Computer support technicians
Institut Teccart 1999 — 2000
DEP, Support Technique En Systèmes Informatiques
Microsoft 1999 — 2000
MCSE Certificate, Microsoft Certified Systems Engineer (MCSE)
Concordia University 1998 — 1998
Course, Financial Accounting
Seneca College 1996 — 1997
Certificate, AS/400
Cégep St. Laurent 1994 — 1995
Certificate, Introduction and Advanced AutoCAD (12
Desjardins Groupe d'assurances générales January 2014 - Present
SSENSE April 2013 - January 2014
Freelance Video Director January 2006 - March 2013
Nurun August 2009 - February 2013
Business for the arts May 2009 - August 2010
Aeroplan June 2004 - August 2009
Bell Canada May 2002 - June 2004
Skills
SAS programming, Google Analytics, Analytics, Web Analytics, Segmentation, Data Mining, Predictive Modeling, Social Media, Interactive Marketing, Database Marketing, Digital Marketing, SEM, Online Marketing, Online Advertising, E-commerce, Email Marketing, Direct Marketing, Camera, Video Editing, Multi-camera Directing, Statistical Modeling, Cluster Analysis, Response Modeling, Strategic Analytics, RFM, Association Rules, Unsupervised Learning, Creative Direction, Business Intelligence, Customer Insight, Tableau, Strategy
Education
Université de Montréal - HEC Montréal 2002 — 2003
Master's degree, Business Intelligence
Université de Montréal - HEC Montréal 1996 — 1999
Bachelor of Business Administration (B.B.A.), Marketing
Suncor March 2012 - Present
Jane Sedgwick Consultancy October 2008 - February 2012
Aeroplan 2002 - 2008
Moneris Solutions 2000 - 2002
RBC 1997 - 2000
RBC 1995 - 1997
RBC 1993 - 1995
Skills
Loyalty Programs, Loyalty Marketing, Credit Cards, Go-to-market Strategy, Relationship Marketing, Marketing Strategy, New Business Development, Payments, Analytics, Customer Acquisition, Marketing ROI, Emerging Markets, Partnership Management, Database Marketing, Market Research, Business Strategy, Account Management, Cards, Strategy Development, Direct Marketing, Strategy, Program Management, Customer Insight, Marketing, Financial Services, Partner Management, Marketing Management, Sales Presentations, Strategic Partnerships, Partnership-building, Leadership, Management, Product Development, Key Account..., Channel Account...
Education
Ivey Business School at Western University
MBA, Marketing, Finance
University of Toronto
Bachelor of Arts, Economics and Political Science
Woodstock Collegiate Institute
Aimia Inc October 2012 - Present
Aeroplan November 2011 - October 2012
Aeroplan October 2008 - November 2011
Aeroplan July 2007 - October 2008
Air Canada June 2006 - May 2007
Hexaware Tech Ltd March 2004 - May 2006
Skills
Business Analysis, Requirements Analysis, UML, XML, SOA, SOAP, Process Modeling, XSD, WSDL, RUP, ESB, Functional..., Ticketing, SDLC, Integration, Scrum, Agile, IT Management, Production Support, Airline Reservations, Loyalty Programs, Agile Methodologies, Software Configuration..., Technical Advisory, Program Management, Business Requirements, IT Service Management, Agile Project Management, Requirements Gathering, Architecture, CRM, Change Management, Vendor Management, Analysis, Project Management, Solution Architecture, PMP
Education
ITpreneurs Inc 2013 — 2013
Certified ITIL v3 Foundation, Certified ITIL v3 Foundation
McGill University 2012 — 2013
Certificate, Comprehensive Project Management, Project Management
National Institute of Information Technology (NIIT) 2001 — 2004
Diploma in Advanced Computing
University of Mumbai 2000 — 2004
Bachelors, Computer Science
Aeroplan December 2010 - Present
Aeroplan August 2006 - December 2010
Sand Technology 2005 - 2006
Zeroknowledge (aka Radialpoint) 2000 - 2004
Sts Systems 1995 - 1998
Skills
Loyalty Programs, Loyalty Marketing, Product Management, Online Marketing, E-commerce, Online Advertising, Direct Marketing, Marketing, CRM, Business Development, Product Marketing, Marketing Communications, Customer Retention, Strategy, Segmentation, Mobile Marketing, Management
Education
HEC Montréal 1998 — 1999
MBA, Marketing/IT
McGill University 1993 — 1995
BA, Political Science/Environmental Studies
Aimia Inc June 2013 - Present
Aeroplan April 2010 - June 2013
Aeroplan February 2004 - April 2010
Yellow Pages Group / Groupe Pages Jaunes January 2002 - September 2003
BCE Emergis March 2001 - December 2001
Deloitte Consulting September 1999 - December 2000
Skills
Business Analysis, Visio, PMP, Team Leadership, ITIL, Team Management, Loyalty Programs, Call Centers, Agile Methodologies, SDLC, Telecommunications, Management, Integration, Business Process, Software Project..., CRM
Education
Concordia University 1996 — 2000
Bachelor of Commerce, Management of Information Systems (MIS)
American Family Insurance June 2015 - Present
American Family Insurance October 2013 - June 2015
The Performance Group May 1997 - September 2013
American Family Insurance May 1997 - September 2013
Aeroplan 1992 - 1997
Skills
DB2, SDLC, Requirements Gathering, Leadership, SOA, Agile Methodologies, Business Analysis, Requirements Analysis, Visio, Testing, Web Services, Process Improvement, Project Management, Vendor Management
Education
McGill University 1987 — 1992
Dawson College 1980 — 1983
DEC, Computer Science
Retirement Concepts October 2011 - Present
Commissionaires BC ( Contract ) June 2011 - September 2011
Aeroplan May 2009 - April 2011
Aeroplan 2001 - 2009
Canadian Airlines/AirCanada April 1991 - 2001
Canadian/Air Canada 1999 - 2000
McDonald's 1986 - 1991
Skills
Employee Relations, Employee Engagement, Performance Management, Human Resources, Labor Relations, HR Policies, New Hire Orientations, Applicant Tracking..., Recruiting, Management, Sourcing, Change Management, Hiring, Call Centers, Coaching, Employee Benefits, Leadership, Customer Service, Employee Training, Interviews, Talent Acquisition, Succession Planning, Employment Law, Talent Management, Benefits Administration, HRIS, Deferred Compensation, Onboarding, SDLC, Personnel Management
Education
British Columbia Institute of Technology 2002 — 2006
Human Resources Management Certificate
British Columbia Institute of Technology 2002 — 2006
Associate Leadership Certificate
Canadian Council of Human Resources Association
Certified Human Resources Professional
Air Canada March 2011 - Present
Aeroplan June 2009 - March 2011
Air Canada January 2001 - June 2009
Canadian Airlines November 1997 - January 2001
Skills
Airlines, Customer Service, Call Centers, Loyalty Marketing, Customer Experience, Customer Satisfaction, Teamwork, Team Leadership, Training, Tourism, Team Building, Loyalty Programs, Aviation, Sabre, Flights, Employee Training, Commercial Aviation
Education
CEGEP - John Abbott College 1992 — 1995
Foreign Languages and Literatures, General
Lachine High School
Swissport June 2014 - Present
Université de Montréal September 2010 - Present
Éditions Yvon Blais November 2007 - Present
Collège de Maisonneuve May 2014 - October 2014
McKesson Canada September 2012 - March 2014
Bristol-Myers Squibb Canada July 2011 - September 2012
Aeroplan December 2008 - July 2011
Aeroplan December 2006 - December 2008
Molson Canada December 2004 - November 2006
Bombardier Aéronautique September 2003 - December 2004
Skills
Talent Management, Human Resources, Recruiting, Succession Planning, HR Policies, Talent Acquisition, Personnel Management, Change Management, Employee Engagement, Performance Management, Employee Relations, Employee Benefits, Labor Relations, Employer Branding, Organizational..., Onboarding, Ressources humaines, Management, Relations au travail, Gestion des talents, Avantages sociaux, Recrutement, Règlement RH
Education
Université de Montréal 2003 — 2009
M.Sc., Industrial Relations
Université de Montréal 2002 — 2003
Certificate, Applied Management in Policing and Security
Université de Montréal - HEC Montréal 1998 — 2000
B.A., Human Resources
College de Maisonneuve 1995 — 1998
Administrative Techniques, Human Resources Profile
Etelesolv March 2014 - Present
Aeroplan October 2013 - March 2014
Tamaggo June 2013 - October 2013
vimov July 2012 - March 2013
vimov January 2011 - June 2012
vimov December 2008 - December 2010
Soft Kinetics October 2007 - November 2008
Skills
Software Development, iOS development, Android, Blackberry applications, PHP, Software Engineering, OOP, Objective-C, MySQL, Mobile Applications, JavaScript, iPhone, iOS, Object Oriented Design, Eclipse, AJAX, XML, Design Patterns, Java, Web Services, Git, Linux, Agile Methodologies, JSON, Software Design, C++
Education
McGill University 2015 — 2015
Agile Project Management
Cairo University 2003 — 2007
B.Sc., Computer Science
Financial Services September 2015 - Present
Wells Fargo May 2015 - August 2015
1&1 Internet AG May 2012 - August 2014
Aeroplan March 2010 - August 2011
Aeroplan May 2006 - March 2010
Aeroplan May 2004 - March 2010
Vecotron Ltd, Wiesbaden Commerce Ltd August 1997 - September 2000
Skills
Analytics, Business Intelligence, Data Analysis, Data Mining, Analysis, Predictive Modeling, Segmentation, Business Analytics, SAS, Business Analysis, SQL, Database Marketing, Loyalty Marketing, Data Warehousing, Predictive Analytics, Business Objects, Microsoft Office, Statistical Modeling, Strategy, Visio, Six Sigma, Project Management, Data Modeling, Business Process..., Direct Marketing, Microsoft Word, SAS/SQL, Angoss, MapInfo, Crystal Ball, Minitab, Tableau, Visual Basic, HTML, Financial Analysis, Accounting, Statistics, Word, Financial Reporting, Problem Solving, Decision Trees, Forecasting, Optimization, Database Management, Logistic Regression, Requirements Analysis, Customer Analytics, Modeling, Retail, QlikView
Education
Concordia University 2002 — 2006
B.Comm with Distinction, MIS, 3.78
University of National and World Economy, Sofia, Bulgaria 1994 — 1999
Masters, Accounting
Aeroplan
Skills
Business Analysis, Project Management, Requirements Analysis, Project Portfolio..., Software Project..., Business Process, SDLC, Business Process..., Business Intelligence, Call Centers, Visio
Education
Marianopolis College
Université de Montréal
Intelerad Medical Systems July 2013 - Present
InQAM Solutions July 2012 - July 2013
Cognitive Group Inc October 2009 - July 2013
Aeroplan November 2012 - January 2013
CAE Professional Services 2008 - 2009
Lockheed Martin Canada 2003 - 2008
Skills
Human Factors, Ergonomics, Requirements Analysis, User Interface Design, Usability Testing, Human Factors..., User Experience, Human-computer..., Interaction Design, User-centered Design, Usability Engineering, User Interface, Usability, User Experience Design, Contextual Inquiry, Task Analysis, Cognitive Ergonomics, Human Computer..., Visio, Requirements Gathering, User Scenarios, Web Applications, Persona, Analysis
Education
Ecole Polytechnique de Montreal 2006 — 2008
Doctoral Studies in Cognitive Ergonomics (Human Factors)
Ecole Polytechnique de Montreal 2003 — 2006
Masters, Cognitive Ergonomics (Human Factors), Master degree
Université de Montréal 2002 — 2003
Certificate, Applied Programming
The Interaction Design Foundation
Yerevan State University, Armenia
BSc and MSc in Physics
Bombardier Aerospace April 2014 - Present
Aeroplan May 2011 - April 2014
IBM August 2010 - May 2011
TD Insurance May 2007 - July 2010
IBM Canada 2003 - 2007
IBM March 2003 - July 2004
National Bank Financial January 2000 - March 2003
Putnam Lovell NBF September 2002 - December 2002
Skills
People Skills, PMP, Project Planning, Communication, Team Leadership, Outsourcing, ITIL, Business Process, PMI, PMO, Visio, Software Project..., IT Strategy, Process Improvement, Agile Methodologies, Integration, Networking, Project Delivery, Project Management, Databases, SDLC, Requirements Gathering, CRM, Security, SQL, Project Coordination, Business Intelligence, Vendor Management, Project Portfolio..., Infrastructure, Business Analysis, Leadership, Data Warehousing, Management, Storage Area Networks, Program Management, IT Management, MS Project, Software Development, Requirements Analysis, Business Process..., Solution Architecture, Software Documentation, IT Service Management, SharePoint, Change Management, Microsoft SQL Server, Governance, Team Management
Education
HEC Montréal 2000 — 2002
Certificate, Information System Management
Bell April 2012 - September 2013
Desjardins January 2011 - March 2012
Aeroplan April 2008 - December 2010
HI-Ottawa Jail Hostel 2007 - 2008
The Diefenbunker: Canada's Cold War Museum 2006 - 2006
Mamma.com April 2000 - July 2005
LookSmart September 1999 - April 2000
Skills
Interaction Design, User Interface Design, User Experience, User Experience Design, Axure, Wireframes, Remote User Testing, Usability Testing, Web Design, Graphic Design, Photoshop, Illustrator, Dreamweaver, User Interface, CMS, Usability, Usability Engineering, Information Architecture, User-centered Design, Heuristic Evaluation, E-commerce
Education
Algonquin College of Applied Arts and Technology 2005 — 2007
Diploma, Applied Museum Studies
Concordia University 2001 — 2004
Certificate, Desktop Publishing
McGill University 1996 — 1999
B.A. Honours, Anthropology
CARRA/MESS/CSPQ/MAMROT QUEBEC August 2011 - August 2014
Alvatrix Global Services March 2011 - May 2011
Aeroplan March 2010 - February 2011
Societe Generale August 2007 - February 2010
Banque Nationale July 2006 - July 2007
Financière Banque Nationale September 2005 - June 2006
Bombardier Aerospace February 2005 - September 2005
Aeroplan November 2003 - January 2005
IBM Canada Ltd. February 2002 - September 2003
IBM May 2001 - January 2002
Skills
Dell Computers, Gestion de Programmes..., Disaster Recovery, Microsoft Exchange, SCCM, SCOM, Cisco Technologies, Active Directory, IIS, Security Management, IT Audit, Security Audits, Information Security..., EPM, IT Operations, IT Service Management, SAP ERP, HP Openview, Tivoli Directory Server, Tivoli Identity Manager, CISA, CISSP, PMI, Telecommunications, Identity Management, IDS, EMC Storage, EMC Celerra, Citrix Metaframe, VMware ESX, ESXi, Microsoft SQL Server, XML Gateway, XML, IPSec, IPv6, TCP/IP, Remote Infrastructure..., IT Infrastructure..., IT Infrastructure..., Enterprise IT..., Managing IT..., MDOP, Novell Netware, Genesys, MS Project, PMO
Education
PMI Montréal 2004 — 2004
PMP, Project Management
Maitrise en Gestion de Programmes Informatiques. 1994 — 1994
1989 — 1994
Master, Informatique;Program Management
IEST 1981 — 1984
B.Ing, Ingénierie Informatique
IEST 1979 — 1981
DEUG, Ingénierie Informatique
Peter Cashin Studio 2013 - 2013
Peter Cashin Studio 2013 - 2013
Air Canada April 2010 - April 2011
Air Canada July 2005 - April 2010
Star Alliance September 2000 - April 2005
Star Alliance September 2000 - April 2005
Star Alliance, Los Angeles & Frankfurt January 2000 - January 2005
Aeroplan Loyalty & Star Alliance January 1999 - January 2000
Air Canada & Aeroplan 1998 - 2000
Aeroplan January 1993 - January 1998
Skills
Social Media, Loyalty Marketing, Direct Marketing, CRM, Competitive Analysis, Strategy, Marketing Communications, Marketing Strategy, Social Media Marketing, Brand Management, Advertising, Marketing, Cross-functional Team..., Management, Leadership, Business Strategy, Strategic Planning, Team Leadership, Creative Direction, New Business Development, Program Management, Product Development, Contract Negotiation, Loyalty Programs, Strategic Communications, Corporate Communications, Business Planning, Segmentation, Negotiation, Budgets, Analytics, Digital Marketing, Online Marketing, Integrated Marketing, E-commerce, Relationship Marketing, Online Advertising, Strategic Partnerships, Digital Strategy, Marketing Management, Email Marketing, Market Planning, Web Analytics, Brand Development, Market Research, SEM, Product Marketing, B2B, Interactive Marketing, Mobile Marketing
Education
Concordia University
McGill University & Concordia University 1982 — 1985
Bachelor of Commerce
Rosemere High School
Aeroplan June 2007 - June 2015
Skills
Graphic Design, Web Design, Digital Illustration, Illustration, Logo Design, Supervisory Skills, Employee Training, Airline Reservations, Customer Service, HTML 5, CSS, Linux, Mac OS, Windows
Education
Concordia University 2009 — 2012
BFA Studio Arts, Fine Arts
Raymond Senior High School 2003 — 2006
High School Diploma
Air Canada April 2012 - Present
Air Canada November 2005 - August 2012
Aeroplan January 2003 - November 2005
Aeroplan January 2001 - July 2001
Air Canada May 1996 - January 2001
Aeroplan November 1998 - June 1999
Skills
Crew Scheduling, Flights, Flight Planning, Airline Management, Scheduling Tools, Operations Management, Airlines, Leadership, Team Management, Team Leadership, Business Analysis, Airline Reservations, Call Centers, Process Improvement, Management, Change Management, Strategic Planning, Program Management, Project Planning, Project Management, Team Building, Business Process..., PMP, Customer Service, Vendor Management, Cross-functional Team..., Integration, Appointment Scheduling, Analysis, Airport Management, Commercial Aviation, Sabre, Aviation, Training
Education
McGill University 2014 — 2014
Project Management Workshop
McGill University 2002 — 2010
Certificate Program
O'Sullivan College 1984 — 1985
IT Business
Concordia University 1981 — 1984
Royal Lepage May 2015 - Present
Acosta Sales & Marketing October 2011 - Present
Procter & Gamble June 2004 - June 2011
Aeroplan January 2006 - July 2006
Skills
Real Estate, Marketing, Retail Sales, Social Media Marketing, Business Planning, Marketing Strategy, Sales Management, Marketing Management, Marketing Communications, Sales, Customer Service
Education
British Columbia Institute of Technology 2009 — 2011
Marketing, Professional Sales
Sauder School of Business
Real Estate
McGill University June 2015 - Present
Aimia Inc January 2014 - June 2015
Telefilm Canada June 2011 - December 2013
Aeroplan July 2006 - June 2011
Red Bull September 2004 - January 2006
Skills
Brand Management, Social Media, Public Relations, Sponsorship, Relationship Marketing, Corporate Communications, Event Planning, Copywriting, Integrated Marketing, Marketing, Email Marketing, Marketing Communications, Marketing Strategy, Event Management, Digital Marketing, Media Relations, Social Media Marketing, Internal Communications, Online Advertising, Advertising, Direct Marketing, Online Marketing, Strategic Communications, Digital Strategy, Web Analytics
Education
McGill University 2003 — 2006
Bachelor of Commerce, Marketing
Marianopolis College 2001 — 2003
DEC, Commerce
Sacred Heart School of Montreal 1996 — 2001
CIBC Wealth Management June 2013 - Present
CIBC Wealth Management March 2011 - May 2013
Air Canada 2006 - 2008
Aeroplan 2003 - 2006
Air Canada Jazz March 2002 - June 2003
Air Canada Jazz August 2000 - March 2002
Education
McGill University 2004 — 2008
Bachelor of Commerce, Managment
TC Media November 2011 - Present
Aeroplan October 2010 - October 2011
Reader's Digest July 2007 - June 2010
OSL Communications 2003 - 2007
OgilvyOne 2001 - 2003
FCB Direct 1999 - 2001
Strategies Marketing Direct 1998 - 1999
Institute for International Research (IIR) 1995 - 1998
Skills
Direct Marketing, Digital Marketing, Marketing Communications, Online Advertising, Digital Strategy, Advertising, Analytics, Brand Management, Corporate Communications, Database Marketing, Email Marketing, Integrated Marketing, Interactive Marketing, Leadership, Marketing, Marketing Strategy, Mobile Marketing, Social Media Marketing, Communication marketing, Stratégie marketing, Marketing digital, Stratégie numérique, Publicité en ligne, Marketing intégré, Publicité
Education
Université de Montréal - HEC Montréal 1991 — 1994
High school
ALDO Group August 2015 - Present
ALDO Group April 2015 - August 2015
ACP Chemicals May 2014 - August 2014
Navut May 2014 - August 2014
C2MTL May 2014 - May 2014
IX Daily July 2013 - April 2014
Aeroplan June 2012 - August 2013
Skills
Public Speaking, Visual Arts, Fashion Writing, Leadership, Social Media, Marketing Communications, Writing, Online Journalism, New Media, Social Media Marketing, Art Direction, Blogging, Teamwork, Microsoft Excel
Education
McGill University 2012 — 2015
Bachelor of Commerce (BCom), Marketing
Università Commerciale 'Luigi Bocconi' 2014 — 2014
Exchange, Marketing
Marianopolis College 2010 — 2012
Honours Commerce, Dean's List
Parsons School of Design 2011 — 2011
Design Management, A
Lower Canada College 2005 — 2010
High School, Graduate, Honours
SanMar July 2015 - Present
Aeroplan January 2009 - May 2015
Tommy Hilfiger October 2007 - March 2008
Rogers Video March 2006 - October 2007
Maple Tree Gallery January 1997 - March 2006
Skills
Call Centers, Sales, Customer Service, Customer Relations, Customer Retention, Customer Engagement, Customer Experience
Education
British Columbia Institute of Technology 2002 — 2002
Certificate, Civil and municipal drafting
MiCarga, Inc. 2011 - November 2014
Richard Ivey School of Business December 2009 - November 2010
Aeroplan December 2006 - November 2009
Bombardier Aerospace January 2005 - April 2005
Pratt & Whitney Canada May 2004 - August 2004
Skills
Entrepreneurship, Business Strategy, New Business Development, Management, Strategic Planning, Management Consulting, Project Management, Analytics, Product Management, Strategy, Team Leadership
Education
Concordia University 2002 — 2006
Bachelor’s Degree, Major: Management Information Systems, minor: Operations Management
Groupe conseil ERA / ERA Consulting Group September 2015 - Present
Anthony Isabella Photography 2011 - Present
LSL Lions North PEEWEE AAA Hockey August 2015 - Present
Genius Solutions January 2015 - August 2015
IAMCP Canada October 2014 - January 2015
DiCentral September 2014 - January 2015
DiCentral January 2014 - August 2014
Fastenal May 2011 - January 2014
Aeroplan April 2009 - May 2009
Education
Concordia University 2010 — 2014
Bachelor, Business Technology Management & Supply Chain Operations Management
CEGEP - John Abbott College 2008 — 2010
D.E.C; BA, Business Administration
Aeroplan June 2010 - Present
Aeroplan 2003 - Present
Aeroplan February 2006 - June 2010
Aeroplan February 2001 - January 2006
Skills
Analytics, Loyalty Marketing, Customer Experience, Leadership, Management, Call Centers, Loyalty Programs, Process Improvement, Analysis, Change Management, Strategic Planning, Strategy, Vendor Management, Customer Satisfaction, Team Management
Education
Simon Fraser Un 1991 — 1993
Bachelor of Arts (B.A.), Political Science and History
Langara College 1988 — 1990
General Studies, Political Science and History
Aria Systems June 2014 - Present
inContact April 2013 - May 2014
Wheelhouse Enterprises May 2011 - October 2011
Aeroplan June 2008 - January 2010
Primus Telecommunications Canada July 2006 - November 2007
RSC Telecom Solutions/MTS Allstream Alliance Partner August 2005 - June 2006
MTSAllstream/AT&T Canada/ACC Telenterprises January 1994 - June 2004
Call Net Telecommunications/Sprint Canada (currently Rogers Communications) 1986 - 1992
Skills
Lead Generation, Call Center, Sales Management, B2B, Customer Relations, Customer Satisfaction, Telecommunications, Team Leadership, Customer Service, B2C, Performance Metrics, Mentoring, CRM, Strategy, Contract Negotiation, Strategic Partnerships, Enterprise Software, Call Centers, Account Management, Leadership, SaaS, Direct Sales, Management, Sales Operations, Sales Process, Team Management, VoIP, Team Building, Sales, Unified Communications, Customer Experience, Customer Retention, Salesforce.com, Performance Management, Training, Selling, Solution Selling, Coaching
Education
Dawson College
Associates, Social Sciences
Aeroplan March 2011 - Present
Aeroplan August 2008 - March 2011
ACP Marketing April 2007 - August 2008
Jaeger Canada October 2006 - April 2007
Skills
Loyalty Marketing, Loyalty Programs, Relationship Marketing, Account Management, Market Analysis, Event Planning, Marketing, Project Management, Marketing Strategy, Online Advertising, Marketing Communications, Public Relations
Education
McGill University 2003 — 2006
Bachelors, Marketing
Pinnacle Promotions February 2013 - Present
Aeroplan November 2011 - January 2013
Ogilvy-Mather 2010 - November 2011
Visionmax Solutions Inc. June 2009 - April 2011
JCNicholls 2003 - 2010
bMod Communications 2007 - 2009
St. Clair Entertainment 1999 - 2005
Skills
Interaction Design, Information Architecture, User Interface Design, Art Direction, Graphic Design, User Interface, Art, Creative Direction, Flash Animation, Web Design, Video, Graphics, Mobile Design, User Experience Design, User-centered Design, User Experience
Education
Concordia University 1989 — 1991
Bachelor of Arts, Communication Studies
Beaconsfield High School 1982 — 1986
Vidéotron June 2015 - Present
Service Informatiques Pierre Tremblay September 2013 - June 2015
KPMG Canada March 2013 - August 2013
Desjardins January 2012 - March 2013
BDC June 2011 - December 2011
Videotron March 2010 - June 2011
Videotron September 2009 - March 2010
Desjardins (FCDQ) June 2008 - September 2009
Cogeco Cable Inc September 2005 - May 2008
Aeroplan April 2005 - September 2005
Skills
Business Process Design, TOGAF, ESB, Management, IT Architecture, Enterprise Architecture, Project management, Portfolio Management, Leadership, Strategic Communications, Technical expertize, Load testing, SOA, Governance, Application Integration, PMP, Java, Web Services, Large Projects, Strategic Planning, Technology Roadmapping, SSO, Application security, Transactional Banking, Telecommunications, Telephony, Accounting, Infrastructure, Staff Supervision, UML, Agile, Cost estimation, Risk management, Business Process, Architecture, Solution Architecture, Load Testing, Business Architecture, IT Strategy, Java Enterprise Edition, Application Architecture, Project Management, Agile Methodologies, EAI, ITIL, Business Intelligence, IT Operations, Project Portfolio..., Websphere, Scrum
Education
Université de Montréal 1986 — 1987
LAW Minor, LAW Minor
HEC Montréal 1978 — 1981
BAA, Finance - Marketing
Intact Financial Corporation February 2015 - Present
Intact Financial Corporation January 2012 - Present
Université du Québec à Montréal September 1998 - Present
CGI October 2011 - January 2012
Agence de la santé et des services sociaux de Montréal February 2011 - June 2011
Aeroplan August 2010 - February 2011
IBM Canada Ltd. December 1998 - March 2010
Gouvernement de Méxique June 1990 - April 1992
Skills
Architecture, Intégration, Infrastructure, Architecture de solution, Analyste commercial, Architecture..., Base de données, ITIL, Stratégie IT
Education
2008 — 2011
PhD en cours, Télécom: Réseau Optique
Maîtrise, Informatique système -Télécom
Université du Québec à Montréal
B. Sc. A., Informatique de gestion
BORÉALIS November 2012 - July 2015
Boréalis November 2012 - September 2014
Nexio October 2009 - October 2012
Aeroplan January 2010 - December 2011
Pulse software 2007 - October 2009
MDS Pharma Services 2001 - 2006
Videotron 1998 - 2001
Fonorola Corp 1996 - 1998
University de Montreal 1992 - 1996
Skills
Business Analysis, Project Management, Software Design, Consulting, Integration, Architecture, Scrum, Management Consulting, Requirements Analysis, PMP, SDLC, Requirements Gathering, Business Intelligence, Agile Methodologies, CRM, Software Project..., Analysis, IT Management
Education
Université de Montréal 1991 — 1994
M.A., Linguistics
McGill University 1989 — 1991
M.Sc, Physics
McGill University 1985 — 1989
B.Sc., Physics (First Class Honours)
Valeant Pharmaceuticals March 2015 - Present
Keurig Canada August 2010 - February 2015
ADP CanadaMontreal May 2008 - June 2010
Aeroplan August 2006 - May 2008
Sleeman UnibroueLachine, QC May 2004 - March 2006
Kraft CanadaSt-Laurent May 2002 - January 2004
Kraft CanadaSt-Laurent January 1999 - May 2002
Skills
Team Leadership, Customer Service, Account Management, Call Centers, Management, Recruiting, Training, Leadership, Sales, Payroll, Interviews, Marketing, Coaching, Customer Satisfaction
Education
Concordia University
Commerce (Marketing
Canadian Payroll Association
PCC
Open IT Canada May 2009 - July 2009
LIPSO November 2008 - April 2009
Luxury Retreats 2008 - 2009
Aeroplan December 2006 - July 2008
Openfares-IugoSolutions January 2006 - December 2006
Openfares May 2003 - December 2005
Siemens I & C Tunisia July 2000 - July 2002
Standard Sharing Software Group September 1998 - June 2000
Skills
E-commerce, UML, Management, Java, Unix, XML, Scrum, Integration, Requirements Analysis, Software Development, Coaching, Agile Methodologies, Databases, Mobile Applications, Business Intelligence, SOA, Linux, Web Services, Web Development, Team Leadership, VMP, E-business Consulting, Project Management, Mobile Number...
Education
PMI Montreal 2008 — 2008
Project Mangment Professional
HEC Montréal 2002 — 2003
M.Sc., e-Commerce
RedHat Tunisia
RHCE, Certification Linux RedHat7.1
SPG
Certification CUSA, Certified UNIX System Administrator
Université de Tunis El Manar 1993 — 1998
Engineer, Computer Science
IPEIN
Lycée Carthage Présidence
PLUTARQUE - Carthage Salambo
PMI
Université Henri Poincaré (Nancy I)
Aeroplan February 2015 - Present
TD December 2013 - December 2014
Intact Financial Corporation December 2011 - October 2013
IBM Canada Ltd. October 2010 - September 2011
AXA March 2010 - September 2010
AXA January 2009 - November 2009
Banque Laurentienne December 2008 - January 2009
National Bank of Canada January 2007 - December 2008
IBM Global Services October 2004 - January 2007
Merck January 1995 - April 2004
Skills
SOA, Agile Methodologies, Enterprise Architecture, UML, Project Management, Software Project..., Program Management, Agile Project Management, Project Planning, Project Engineering, Project Delivery, Project Finance, Linux, IBM iSeries, Mainframe, Data Center, Distributed Team..., Solution Architecture, Architectures, Web Applications, Business Analysis, Architecture, Integration
Education
Conservatoire National des Arts et Métiers 2002 — 2006
PhD, Software Engineering
Université de Sherbrooke 1997 — 2002
Master, Software Engineering
Université de Sherbrooke 1993 — 1997
BSc, Software Engineering
Yellow Pages Group / Groupe Pages Jaunes – Canada April 2014 - Present
HEC Montreal August 2012 - August 2014
Groupe TVA Inc January 2013 - April 2014
w.illi.am/ December 2009 - January 2013
Department of National Defence November 2003 - January 2012
Aeroplan June 2008 - August 2008
Skills
Analysis, Access, SPSS, Google Adwords, MSN AdCenter, Google Analytics, SAS programming, Strategy, Digital Strategy, Web Analytics, Web 2.0, Competitive Analysis, CRM, Marketing
Education
HEC Montréal 2007 — 2009
Master, Marketing
HEC Montréal 2004 — 2007
B.A.A, Marketing
Erasmus Universiteit Rotterdam 2006 — 2006
Master's degree, Marketing/Marketing Management, General
Reitmans Canada Ltée/Ltd March 2015 - September 2015
Frank & Oak May 2014 - March 2015
Beyond the Rack July 2012 - January 2014
Aeroplan October 2006 - December 2011
Arc WW - Leo Burnett - Chicago November 2005 - July 2006
NetPartners May 2005 - November 2005
Microsoft December 2003 - April 2005
Wunderman June 2003 - November 2003
Harte-Hanks December 1999 - May 2003
Highflyers Marketing Systems October 1996 - November 1999
Skills
Business Intelligence, CRM, Database Marketing, Web Analytics, Email Marketing, Analytics, Loyalty Programs, Segmentation, Databases, Data Warehousing, Campaign Management, Cross-functional Team..., E-commerce, Data Analysis, SQL, International Project..., Unica Affinium Campaign, Google Analytics, Project Management, Leadership, Digital Marketing, Management, Marketing Strategy, Marketing
Education
McGill University 2009 — 2010
Diploma, Comprehensive Project Management
Universidade Paulista 2002 — 2004
BA, Marketing Administration
Universidade de São Paulo 1997 — 2000
Bachelor of Arts (B.A.), Spanish Language and Literature
Universidade de São Paulo 1987 — 1990
Bachelor of Science (B.Sc.), Physics
Fundacao Bradesco 1983 — 1986
DEC, Computer Science
Aeroplan June 2014 - Present
Aeroplan October 2011 - June 2014
Les Billard Skratch January 2006 - October 2011
Vena Machinery 2005 - 2006
Polti Canada May 2003 - January 2005
Raymark 2000 - 2002
Education
Université du Québec à Montréal 2008 — 2010
MBA
Concordia University 1998 — 2002
Bachelor of Commerce
Université Paris Dauphine 2008 — 2010
MBA
Aeroplan July 2014 - Present
Aeroplan July 2012 - June 2014
Aeroplan October 2009 - June 2012
Aeroplan July 2006 - September 2009
Costco Wholesale September 2001 - June 2006
Skills
Marketing Communications, Marketing Strategy, Loyalty Marketing, Loyalty Programs, Email Marketing, Digital Marketing, Direct Marketing, Relationship Marketing, Multi-channel Marketing, Segmentation, Market Planning, Marketing, Digital Strategy, Online Marketing, Database Marketing, Web Marketing, Strategic Partnerships, Management, Integrated Marketing, Online Advertising
Education
HEC Montréal
Bac, Marketing, Advertising & Communications
Aimia Inc October 2014 - Present
Consilium Solutions June 2007 - Present
Aimia Inc June 2010 - October 2014
Aeroplan June 2007 - May 2010
Compuware November 2005 - May 2007
CA August 2001 - September 2005
Patsa August 1997 - July 2001
Skills
Information Architecture, TOGAF, Solution Architecture, Software Engineering, Knowledge Management, Loyalty Programs, Business Architecture, Strategic Planning, Application Architecture, System Design, Agile Methodologies, Architecture, Enterprise Software, Integration, SDLC, SOA, Business Intelligence, IT Strategy, Enterprise Architecture, UML, Scrum, Architectures, Data Modeling, Data Warehousing, Requirements Analysis, Web Services
Education
Concordia University 2004 — 2007
MSc
Shahid Beheshti University 1990 — 1994
Bachelor of Science
ALDO Group November 2013 - Present
Bell January 2013 - March 2013
Yellow Pages Group / Groupe Pages Jaunes – Canada March 2011 - June 2012
Aeroplan 2008 - 2010
Oceanwide 2005 - 2008
Skills
Business Analysis, Agile Methodologies, Requirements Analysis, Microsoft SQL Server, Software Development, SQL, Integration, Business Intelligence, Scrum, Project Management, Software Project..., XML, Visio, UML, SDLC, Requirements Gathering, SharePoint, SOA
Education
Concordia University 2000 — 2005
Bachelors, Electrical Engineering
MSOPA
McGill University
Aeroplan Marketing ConsultantAir Canada2008 - Present
Air Canada 2008 - Present
Draftfcb 2008 - Present
Education
Concordia University 1982 — 1985
CASE Consulting Group Inc August 1991 - Present
Aeroplan 2007 - 2009
Aeroplan 2005 - 2007
IBM Global Business Services 2001 - 2004
EDS / National Heritage Insurance Co 1999 - 2001
IBM Global Business Services / Air Canada 1996 - 1999
Dawson College 1986 - 1997
DMR Consulting / Air Canada 1995 - 1996
Air Canada / Air France 1993 - 1995
SIA Inc. 1993 - 1993
Skills
Business Analysis, Requirements Analysis, Business Intelligence, Integration, SDLC, Software Development, Software Project..., Requirements Gathering, Data Modeling, Outsourcing, Product Management, Agile Methodologies, Quality Assurance, Web Services, Project Portfolio..., IT Service Management, Business Process, IT Management, PMP, Solution Architecture, IT Strategy, Leadership, Scrum
Education
John Molson School of Business - Concordia University 2005 — 2007
Executive MBA
Dawson College 1981 — 1983
DEC
Banque Nationale March 2013 - Present
Banque Nationale Groupe Financier November 2008 - March 2013
Banque Nationale du Canada November 2007 - November 2008
Aeroplan April 2005 - December 2007
Wyeth April 2001 - April 2005
Skills
PMO, PMP, Project Portfolio..., MS Project, Planview, Change Management, Business Process..., Capacity Planning, Release Management, Project Delivery, IT Management, PMI, SharePoint, IT Strategy, Governance, Software Project..., Business Process, PMBOK, Leadership
Education
McGill University 2002 — 2006
Management
Mont-de-La Salle 1995 — 1997
Cegep- Montmorency
Business Administration and Management, General
Collège Herzing
Micro-ordinateurs et Réseaux
Pegasie 2010 - Present
Expedia, Inc. January 2013 - December 2014
Aeroplan December 2012 - December 2012
Intrado September 2012 - December 2012
Expedia June 2011 - August 2012
TD January 2011 - June 2011
Nuance Communications August 2008 - 2011
Ericsson 2007 - 2008
Motorola Canada software Center January 2001 - 2007
Skills
Test Automation, Software Quality..., Agile Methodologies, Quality Center, Test Planning, Testing, Automation, Quality Assurance, Software Development, QTP, Performance Testing, Test Management, Scrum, System Testing, HP QTP, HP Quality Center
Education
Concordia University 1999 — 2003
Master's degree, Computer Science
Conseil Mireille Rondeau Inc. November 2007 - Present
Concordia University September 2011 - June 2015
Aeroplan November 2008 - April 2011
Cirque du Soleil November 2007 - April 2008
Business Development Bank of Canada 1998 - 2007
Business Development Bank of Canada 1995 - 1998
Montreal Trust 1991 - 1995
Montreal Trust 1989 - 1991
Montreal Trust 1980 - 1989
SNC - Montreal Engineering firm 1978 - 1980
Skills
Governance, Enterprise Architecture, Integration, Project Management, Management Consulting, Strategy, CIOs, Security, IT Service Management, Business Analysis
Education
Concordia University
BA Economics - sophomore
aeroplan
Skills
Direct Marketing, Analytics, Relationship Marketing, Loyalty Programs, Customer Insight, Loyalty Marketing, Database Marketing, Campaign Management, Segmentation, Customer Service, Digital Marketing
Education
McGill University 1989 — 1992
Innotech-Execaire Aviation Group April 2013 - Present
Execaire, a Division of I.M.P. Group Limited 2006 - Present
Aeroplan 2003 - 2006
Air Canada 1997 - 2003
Skills
Employee Engagement, Employee Relations, Labor Relations, Talent Management, Performance Management, Succession Planning, Change Management, Executive Search, Team Building, Organizational..., Leadership, Team Leadership, Program Management, Recruiting, Process Improvement, Management, Personnel Management
Education
Queen's University 1995 — 1996
Master, Industrial Relations
McGill University 1991 — 1995
Bachelor, Arts, Industrial Relations
Yellow Pages Group / Groupe Pages Jaunes – Canada April 2014 - November 2014
Aimia Inc October 2013 - March 2014
TC Transcontinental January 2012 - October 2013
Aeroplan April 2010 - January 2012
CGI August 2002 - April 2010
Bell Canada / Bell ActiMedia October 1999 - August 2002
Coradiant 2000 - 2001
SYSTEMATIX, Montréal (Québec) October 1998 - October 1999
Skills
Windows Server, Integration, Apache, Weblogic, Unix, Disaster Recovery, VMware ESX, Project Management, Infrastructure, Solaris, Servers, IIS, Data Center, System Administration, SQL, ITIL, PMP, Solution Architecture, Business Objects, Architecture, Enterprise Architecture, Microsoft SQL Server, Project Coordination, Business Intelligence, Architectures, Visio, Business Analysis, Software Development, Consulting
Education
Concordia University 2009 — 2010
Computer Institute
McGill University 2008 — 2009
Other, Comprehensive Project Management Course
McGill University 1998 — 2002
Certificate, Mgnt Certificate: System Analysis and Design
SHL Learning Technologies 1998 — 1998
MSCE, Microsoft Certified Systems Engineer (WinNT 4.0)
McGill University - Macdonald Campus 1993 — 1998
BSc(Agr), Major Microbiology
TD February 2014 - Present
Dell January 2013 - July 2013
Aeroplan January 2012 - October 2012
TD Insurance July 2010 - January 2012
Bowne Impressions 2008-2010 March 2008 - July 2010
Intact Insurance 2007 - 2008
IBM Global Services 1997 - 2007
LGS Group 1997 - 2007
Skills
PMP, Project Management, Project Portfolio..., Business Analysis, Software Project..., PMO, MS Project, Integration, Requirements Analysis, IT Strategy, Agile Methodologies, Program Management, Project Delivery, Architecture, SDLC, IT Service Management, Project Planning, Outsourcing, Requirements Gathering, Disaster Recovery, Business Process, Business Intelligence, Visio, Infrastructure, IT Management, SharePoint, Vendor Management, Business Process..., Resource Management, IT Operations, Business Requirements, System Deployment, Active Directory, Management, Service Delivery, Governance, IT Outsourcing, PMI, Certified Project..., Scrum, Microsoft Project, Leadership
Education
Concordia University 1974 — 1975
Air Canada October 2006 - Present
Air Canada February 2003 - October 2006
Aeroplan May 1998 - February 2003
Skills
Online Advertising, Direct Marketing, Loyalty Marketing, Marketing Communications, Loyalty Programs, Marketing, Direct Mail, Interactive Marketing, Marketing Management, Digital Marketing, SEM, Management
Education
Georgian College
Diploma, Aviation and Airline Management
University of Toronto - University College
BA, Geography
Aeroplan March 2010 - Present
Aeroplan January 2008 - March 2010
Aeroplan 2007 - 2008
Aeroplan 2006 - 2007
National Bank 2002 - 2005
National Bank of Canada 2000 - 2002
National Bank of Canada 1996 - 2000
National Bank of Canada 1995 - 1996
National Bank of Canada 1994 - 1995
Skills
Marketing, Credit Cards, Database Marketing, Direct Marketing, Marketing Strategy, Loyalty Marketing, Loyalty Programs, Segmentation, Analytics, Marketing Research, Relationship Marketing, Market Planning, Marketing Communications, Digital Marketing, Strategy, Product Management, Multi-channel Marketing
Education
Université du Québec à Montréal 1992 — 1994
MBA-recherche, Marketing
HEC Montréal 1989 — 1992
BAA, Marketing
Bell February 2015 - Present
Nutreco Canada March 2013 - December 2014
Aeroplan January 2011 - February 2013
Tecsys Inc. August 2008 - December 2010
Global Automation Partners March 2007 - July 2008
PC Doctor Solutions January 2003 - December 2006
Krauses Furniture July 1998 - November 2002
Seagate Technology March 1997 - July 1998
BAX Global February 1996 - March 1997
Wallace Computer Services July 1994 - February 1996
Skills
XML, PL/SQL, Visio, Unix, SharePoint, Crystal Reports, Windows, MS Project, HTML, Informix, Lotus Notes, Oracle Applications, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Microsoft Word, SQL, Oracle, Databases, Agile Methodologies, QA, SDLC, Java, SOA, Project Management, Linux, Integration, Software Development, Business Intelligence, Microsoft SQL Server, Software Documentation, Testing, UML, Scrum, Quality Assurance, Business Analysis, Business Process, ERP, User Acceptance Testing, Requirements Gathering, Data Warehousing, Business Requirements, Data Migration, ITIL, ETL, Microsoft Project
Education
McGill University 1984 — 1987
Master of Science, Computer Science
Acadia University, NS 1979 — 1982
Bachelor of Science with Honours, Computer Science
Aeroplan November 2011 - Present
Aeroplan January 2009 - October 2011
Aeroplan March 2008 - December 2008
Skills
Business Intelligence
Education
McGill University
Music
Université du Québec à Montréal
Informatique
Aimia Inc (Aeroplan) July 2011 - Present
Aeroplan November 2006 - July 2011
Sobeys May 2004 - November 2006
Reitmans 2001 - 2004
Skills
Analytics, Segmentation, Marketing Research, Direct Marketing, Market Research, Database Marketing, Marketing, Customer Insight, Marketing Strategy, Digital Marketing, Web Analytics, Market Analysis, Loyalty Programs, Email Marketing, Analytique
Education
Université de Sherbrooke 1999 — 2000
M.Sc., Marketing
Université de Montréal - HEC Montréal 1996 — 1999
B.A.A., Marketing, Gestion Internationale
Collège Brébeuf 1993 — 1996
DEC, Sciences humaines
My Passion Media Inc. July 2014 - Present
Independent Contractor April 2014 - June 2014
Aeroplan January 2009 - April 2014
Skills
Analytics, Business Analysis, Loyalty Programs, Business Intelligence, Database Marketing, Loyalty Marketing, Data Warehousing, Agile Methodologies, Database Design
Education
British Columbia Institute of Technology / BCIT
Computing
Thompson Rivers University
Mathematics
Fluide Dynamique June 2010 - Present
EACH New Design May 2005 - June 2010
Aeroplan July 2005 - August 2005
Esselte October 2000 - May 2005
Skills
Marketing, Account Management, Project Management, Presentation Development, Marketing Communications, Graphic Design
Education
Concordia University 1993 — 1997
B Comm, Marketing
Champlain Regional College - Saint Lambert 1991 — 1993
D.E.C., Commerce
Aimia Inc June 2013 - Present
Desjardins Caisse des versants du Mont-Royal May 2013 - Present
Second Cup 2013 - Present
Carrefour jeunesse-emploi Centre-Sud Plateau Mont-Royal Mile-End June 2011 - Present
Bell November 2012 - June 2013
Aeroplan April 2011 - November 2012
AVANCE Network Services July 2010 - June 2011
Bell Canada January 2007 - July 2010
Airwide Solutions July 2005 - December 2006
Skills
Telecommunications, IVR, Cisco Technologies, Integration, Telephony, Requirements Analysis, Call Center, VoIP, Routing, IP, TCP/IP, Management, Contact Centers, Solution Architecture, Unified Communications, SIP, Operations Management, Linux, Service Delivery, Call Centers, Professional Services, Vendor Management
Education
Université de Montréal - HEC Montréal 2008 — 2011
Maste, Master in Business Administration (MBA)
HEC Montréal 2007 — 2008
DESS, Gestion
Université de Montréal - Ecole polytechnique de Montréal 2001 — 2005
Baccalaureat, Computer Engineering
Jean de Brébeuf 1997 — 2002
Cegep, Sciences Pures
Aeroplan October 2009 - Present
Air Canada 2000 - Present
Royal LePage January 2009 - March 2009
Aeroplan 1992 - 2005
Education
Concordia University 1988 — 1990
Political Science
Vanier College 1986 — 1988
DEC, Commerce
St. Pius X 1981 — 1986
Spectra Energy July 2014 - April 2015
CHC Helicopter July 2013 - July 2014
Coast Capital Savings December 2011 - February 2013
Coast Capital Savings April 2010 - December 2011
E-Comm 911 February 2009 - April 2010
Bell August 2006 - June 2008
Bell Mobility April 2003 - August 2006
Aeroplan 2001 - 2003
Canadian Airlines 1996 - 2000
Skills
Coaching, Team Leadership, Project Management, Change Management, Performance Management, Customer Service, Software Documentation, Leadership, Training, Team Building, Call Center, Customer Experience, Recruiting, Program Management, Time Management, Project Planning, Management, Analysis, Team Management, Cross-functional Team..., Telecommunications, Requirements Analysis, Employee Relations, Customer Satisfaction, Budgets, Microsoft Office, Visio, Operations Management, Event Planning, Leadership Development, Vendor Management, Human Resources, Quality Assurance, Business Process..., Microsoft Excel, Organizational..., Account Management, Negotiation, Employee Engagement, Public Speaking, Training Delivery, CRM, PMO, Employee Training, Needs Analysis, Instructional Design, Requirements Gathering, Banking, SDLC, SharePoint
Education
Vancouver Community College 2013 — 2013
Provincial Instructor Diploma (PIDP), Adult and Continuing Education and Teaching
BCIT 2009 — 2013
Technical Writing Certificate, Technical Writing
Langara College 2008 — 2009
Advanced Project Management Certificate, Project Management
British Columbia Institute of Technology 2000 — 2004
HR Management Certificate, Honours, HR Management
British Columbia Institute of Technology 2001 — 2004
Associate Certificate, Leadership
Aimia Inc April 2015 - Present
Aimia Inc May 2014 - April 2015
Aeroplan May 2010 - May 2014
Aeroplan June 2007 - May 2010
Wiseleap Solutions 2008 - 2009
Aeroplan 2006 - 2007
Skills
Solution Design, Airlines, E-business, User Acceptance Testing, Business Analysis, E-commerce, Web Applications, Agile Project Management, Loyalty Programs, Analysis, Scrum, Software Project..., Solution Architecture, Usability, Usability Testing, User Experience, User Interface Design, Web Analytics, Web Project Management, Analytics, Information Architecture, Digital Strategy, Google Analytics, Web 2.0, Digital Marketing, Marketing Strategy, Management, Strategy, Analytique
Education
HEC Montréal 2012 — 2014
Master of Science, Electronic Commerce
Université de Montréal - HEC Montréal 2008 — 2012
Specialized Graduate Degree, Electronic Business
HEC Montréal 2005 — 2008
Bachelor, Management
CGI April 2013 - Present
CN May 2012 - March 2013
Kitco September 2009 - April 2012
Aeroplan October 2007 - March 2009
AXON ID May 2007 - October 2007
Metro Richelieu November 2006 - April 2007
CGI June 1999 - June 2006
Skills
Negotiation, Software Development, Process Modeling, MS Project, Project Portfolio..., Project Management, SDLC, ITIL, PMP, Visio, Business Analysis, PMO, Software Project..., Project Delivery, Requirements Analysis, Microsoft Project, Business Process
Education
Dawson College 1996 — 1999
DEC, Computer Programming
Concordia University 1992 — 1996
BA, Psychology
CN October 2012 - December 2012
Aeroplan August 2010 - July 2011
CGI July 1997 - September 2008
Skills
Mainframe, Cobol, SQL, JCL, DataStage PX, Natural, CICS, Remedy/Chorus, TSO/ISPF, QMF, RACF, Microsoft Word, Microsoft Windows 98, Microsoft Excel, Toad for DB2, Business Intelligence, Software Documentation, Strategic Planning, Analysis, Testing, Service Management, Leadership, DB2, Programming, BMC Remedy, COBOL, Systems Analysis, Business Requirements, Requirements Gathering, Datastage, Requirements Analysis
Education
CEGEP - John Abbott College 1992 — 1992
Attestation, COBOL Maintenance Programmer Course
Champlain College 1975 — 1976
Aeroplan November 2012 - Present
Vidéotron March 2012 - November 2012
CN September 2007 - March 2012
Skills
Datastage, ETL, Business Intelligence, Data Warehousing, Quality Assurance, Netezza, Data Marts, DataStage, JCL, Mainframe, PL/SQL, Testing, Unix
Education
Concordia University 2008 — 2010
Master, Software Engineering
Université de Montréal - Ecole polytechnique de Montréal 2003 — 2008
Bachelor, Software Engineering
Aimia November 2014 - Present
Aeroplan November 2011 - Present
Aeroplan January 2009 - Present
Skills
Business Analysis, Data Modeling, ETL, Business Intelligence, Data Warehousing, Agile Methodologies, Data Integration, Requirements Analysis, Integration, Enterprise Architecture, Horticulture, SQL, Scrum, Project Portfolio..., Microstrategy
Education
McGill University
Université du Québec à Montréal
Aimia Inc June 2014 - Present
Aeroplan January 2012 - June 2014
Aeroplan November 2009 - January 2012
John Wiley and Sons August 2008 - August 2009
John Wiley and Sons August 2006 - August 2008
Skills
Online Marketing, Marketing, Advertising, Marketing Strategy, Market Research, Social Media, Sales, Market Planning, Retail, Multi-channel Marketing, Budgets, Customer Service, Digital Marketing, Program Management
Education
Centennial College 2005 — 2006
Certificate
Western University 2001 — 2005
BA
Aeroplan November 2005 - Present
TD Shareholder Services August 2000 - May 2003
Amex Bank of Canada August 1996 - February 2000
Skills
Call Center, Process Improvement, Customer Experience, Account Management, Analysis, Forecasting, Customer Service, CRM, Vendor Management, Workforce Management, Employee Engagement, Business Strategy, Recruiting, Call Centers, Operations Management, Selling, Project Management, Service Delivery, Change Management, Negotiation, Program Management, Team Management, Business Planning, Microsoft Office, Strategy, Business Analysis, Loyalty Programs, Credit Cards, Strategic Planning, Coaching, Marketing Strategy, New Business Development, Outsourcing, Cross-functional Team..., Customer Retention, B2B, Budgets, Management, Sales, Solution Selling, Leadership, Team Building, Customer Satisfaction, Sales Management, Salesforce.com, Team Leadership, Business Development, Product Development
Education
Concordia University 1979 — 1983
BA, Political Science, History
Montreal West High School 1971 — 1975
Sec V
IBM - USA March 2015 - Present
IBM Canada Ltd. - LGS Group 2006 - August 2013
CN November 2012 - April 2013
IBM Canada Ltd. - GTS-CDT (Global Technology Solutions) May 2010 - October 2012
Pfizer February 2010 - October 2010
ALDO Group 2006 - 2010
National Bank of Canada 2005 - 2009
Aeroplan February 2007 - December 2007
La Senza September 2006 - December 2006
Compuware July 2005 - May 2006
Skills
PMO, PMP, Project Portfolio..., Project Management, Business Analysis, Business Process, Project Delivery, IT Management, Change Management, Software Project..., ITIL, IT Strategy, IT Service Management, MS Project, Resource Management, Leadership, Requirements Analysis, Integration, Business Intelligence, Quality Management, Scope Management, Requirements Gathering, Methodologies: Agile,..., Modeling: Business,..., Risk Management, Business Process..., Enterprise Architecture, Transition &..., Trainer / Coach, Analytics
Education
McGill University
Project Management
State University of New York at Albany
Bachelor of Applied Science (B.A.Sc.), Computer Science & Business Management
Lebanese American University
Associate of Arts and Sciences (A.A.S.), Business Administration and Management
Aeroplan January 2012 - Present
Staged for Success August 2009 - Present
Sunnybrook Foundation June 2011 - October 2011
American Express November 2010 - May 2011
TELUS May 2008 - August 2009
Competitive Intelligence Team January 2007 - May 2008
Bell Mobility March 2006 - January 2007
KMac & ASSOCIATES (2006) February 2005 - February 2006
BAYVIEW HILL ANIMAL HOSPITAL January 2000 - August 2005
Education
Humber College 2005 — 2006
Certificate, Marketing Management 2005
York University 2002 — 2005
Bachelor of Arts, Sociology 2002
Aimia Inc July 2015 - Present
Aimia Inc July 2014 - July 2015
Aeroplan July 2012 - July 2015
Bell May 2006 - May 2012
Skills
Call Centers, Workforce Management, Workforce Planning, Forecasting, Outsourcing, Call Center, Vendor Management, Team Management, Change Management, Customer Service, Process Improvement, Scheduling
Education
Institut de tourisme et d'hôtellerie du Québec
Cooking and Related Culinary Arts, General
Institut de tourisme et d'hôtellerie du Québec
Bartending/Bartender
Saint-jean-Vianney
Highschool
Aeroplan October 2013 - May 2015
GS1 Canada January 2012 - July 2012
RBC Royal Bank January 2008 - May 2008
Purolator Courier February 2007 - June 2007
E1 Entertainment March 2006 - February 2007
Enbridge Gas Distribution October 2004 - February 2005
Bombardier Aerospace January 2003 - July 2004
informix October 1997 - February 2001
Skills
Unix, Data Warehousing, AIX, Databases, SQL, Shell Scripting, Unix Shell Scripting, Integration, SDLC, DB2, ETL, SSIS, Oracle, SSRS, Teradata, DataStage
Education
John Hopkins
Mathematics and Statistics
Sheridan College 2007 — 2008
certificate, Project Management Fundamental
Centennial College 2006 — 2007
certificate, Organizational Behavior
Zhejiang University 1988 — 1992
Aimia Inc March 2012 - Present
Groupe Citrako Solution TI inc. July 2010 - Present
Aeroplan July 2010 - February 2012
CGI September 2008 - July 2010
CGI September 2007 - September 2008
Les Produits Plastitels May 2005 - May 2007
Skills
Business Intelligence, Databases, Datastage, Data Warehousing, Data Integration, Data Modeling, Data Analysis, ETL, Hadoop, Technical Leadership
Education
École de technologie supérieure 2002 — 2007
Baccalauréat, Génie des technologies de l’information
Aeroplan May 2009 - Present
Education
Concordia University
Bachelor, Economics
Aimia Inc June 2014 - Present
Aeroplan May 2012 - June 2014
Aeroplan 2007 - November 2012
Aeroplan 2005 - 2007
Aeroplan 2002 - 2005
Skills
Business Analysis, E-commerce, Project Management, Analytics, Business Intelligence, Database Marketing, Loyalty Programs, Digital Marketing, Team Leadership, Web Analytics, Strategy, Market Research, Product Management, CRM
Education
McGill University - Desautels Faculty of Management 2014 — 2015
Mini-MBA - Executive Development Course (EDC)
McGill University - Desautels Faculty of Management 2005 — 2005
Achieving Outstanding Results
Université du Québec à Montréal 1998 — 2001
Bachelor, Information Technology
Université de Montréal 1995 — 1997
Major, Economics
McGill University
Algo C Quence Inc. April 2008 - Present
CGI February 2010 - September 2010
Aeroplan October 2006 - March 2008
CGI January 2002 - October 2006
CGI September 1998 - December 2001
Skills
ETL, DataStage, DB2 ZOS, DB2, DB2 UDB, ParAccel, Teradata, Microsoft SQL Server, Oracle, Unix Shell Scripting, SQL, IEF (CoolGen) 7.1..., Data Warehousing, Data Modeling, Business Intelligence, Business Analysis, Agile Methodologies, Shell Scripting, Requirements Analysis
Education
Université de Montréal - HEC Montréal 1992 — 1995
BAA, Systemes d'Information
Université de Montréal - HEC Montréal 1989 — 1992
Certificat, Gestion d'Entreprises
Commissionaires BC April 2014 - Present
Aeroplan September 2011 - June 2013
Statistics Canada May 2011 - August 2011
Sakura Media October 2009 - May 2010
Mark's Work Wearhouse May 2008 - October 2008
Checkwell Decision Corporation August 2007 - May 2008
Future Shop July 2005 - February 2006
Zellers May 2004 - July 2005
Spencer Gifts October 2001 - May 2004
Skills
Customer Service, Sales, Retail, Event Management, Training, Team Leadership, Microsoft Office, Microsoft Excel, Teamwork, Leadership, Inventory Management, Travel, Merchandising, Store Management, Social Media, PowerPoint, Data Entry, Microsoft Word, Security, First Aid
Education
Kwantlen University College 2001 — 2006
Diploma, Business
The University of British Columbia / UBC
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
Vancouver Airport Authority January 2015 - Present
Central Mountain Air June 2014 - December 2014
Central Mountain Air March 2013 - June 2014
Aeroplan August 2009 - March 2013
Environment Department at Vancouver International Airport July 2012 - August 2012
Environment Department at Vancouver International Airport April 2012 - April 2012
Skills
Airlines, Customer Satisfaction, Team Leadership, Customer Service, Leadership, Airports, Call Center, Customer Experience, Training, Travel Planning, Project Management, Organization Skills, Public Speaking, Team Building, Commercial Aviation, Microsoft Office, Flights, Aircraft, Teamwork, Aviation
Education
British Columbia Institute of Technology 2011 — 2013
Diploma in Technical Studies, Airport Operations
The University of British Columbia 2004 — 2009
BA, International Relations
Université Jean Moulin (Lyon III) 2008 — 2008
Study Abroad / Exchange Program
CH- Ste-Justine Hospital March 2013 - Present
CSSS Bordeaux-Cartieville-Saint-Laurent February 2013 - March 2013
Aeroplan November 2010 - November 2011
Intuit January 2010 - May 2010
Hopital Maisonneuve Rosement February 2009 - July 2009
Centre Culturel americain January 2000 - December 2008
Comptoir National de Quincaillerie August 2000 - September 2005
Hopital Services des ressources humaines December 1999 - March 2000
Education
HEC Montréal 2012 — 2013
Certificat en ressources humaines
McGill University 2009 — 2013
Certificat in english skills professionnel, English, Bachelor Sc. Econimiques
CFP Leonard-De Vinci 2011 — 2012
VSD en secretarial studied
Aeroplan September 2012 - July 2014
Aeroplan August 2011 - July 2014
Famous Neckwear Manufacturing January 2008 - March 2011
Best Buy Canada September 2005 - March 2008
Skills
Business Process..., Management Consulting, Change Management, Business Strategy, Business Transformation, Business Analysis, Financial Analysis, Strategic Planning, Accounts Payable, Accounts Receivable, Account Reconciliation, General Ledger, GST, DAS
Education
Concordia University 2002 — 2006
Independent Student, Business Administration and Management, General