Aetna Company
Industry: Managed care company
DescriptionAetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral ... Headquarters: Hartford, Connecticut, United States CEO: Mark Bertolini (Nov 29, 2010–) Parent organization: CVS Health Revenue: 60.54 billion USD (2017) Number of employees: 49,828 (2017) Subsidiaries: Coventry Health Care, Aetna International Inc.,
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Aetna Employees
MetLife 2008 - Present
Towers Watson March 2005 - January 2008
Prudential Financial October 2001 - May 2003
Aetna August 1999 - July 2001
Prudential Financial November 1984 - August 1999
Prudential Financial July 1963 - November 1984
Skills
National Accounts, Account Management, Insurance, Long-term Care, Benefits Administration, Process Improvement, Sales, Health Savings Accounts, Underwriting, Financial Services, Customer Service, Disability Insurance, Life Insurance, Term Life Insurance, Brokers, Health Insurance, Medicare, Voluntary Employee..., Group Insurance, Employee Benefits, Claim, Defined Benefit
Education
Caldwell University (formerly Caldwell College)
BS, Business Administration
Caldwell University
Bachelor of Science (BS), Business Administration and Management, General
Trinity Health (HQ Michigan) September 2014 - Present
AmeriHealth Caritas May 2014 - September 2014
Thomas Jefferson University Hospital August 2009 - May 2014
The Childrens Hospital of Philadelphia May 2003 - June 2009
Sole Proprietorship October 2000 - May 2003
Specialty Hosptial of Philadelphia June 1999 - October 2000
Aetna April 1998 - April 1999
Catholic Health Initiatives August 1996 - November 1997
Crozer Chester Medical Center June 1990 - June 1996
Skills
Leadership, Healthcare, Procurement, Strategic Sourcing, Management, Contract Management, Hospitals, Process Improvement, Supply Chain Management, Purchasing, Contract Negotiation, Project Management, Materials Management, Strategic Planning, Quality Improvement, Continuous Improvement, Operations Management, Customer Service, Vendor Management, Cross-functional Team..., Team Building, Healthcare Information..., Healthcare Management, Group Purchasing, Start-ups, Supply Chain, Program Management, Performance Improvement, Healthcare Consulting, Healthcare Industry, Change Management, Training, Inventory Management, Consulting, HIPAA, Entrepreneurship, Telemarketing, Proposal Writing, Board of Directors, Marketing, Medicare, Medicaid, Subrogation, Governance, Risk Management, Clearing Houses, Help Desk Support
Education
Cabrini College 2010 — 2012
Master of Science (MS), Organization Leadership, 4.0
Eastern University 1991 — 1996
Master of Science (MS), Health Services Management
Cabrini College 1979 — 1983
Bachelor of Arts (B.A.), English and Communications
Upper Darby High School 1976 — 1979
College/University Preparatory and Advanced High School/Secondary Diploma Program
TraffickFree Pomona - Anti Human Trafficking Organization September 2013 - Present
Aetna October 2005 - March 2013
Balanced Living Magazine 2000 - 2006
PBMG 2005 - 2005
The Processors 2003 - 2005
Mt. San Antonio College May 2000 - May 2001
University of Sioux Falls May 1999 - June 2000
Faith Community January 1997 - 1999
Faith Community January 1996 - August 1997
Skills
Copywriting, Copy Editing, Creative Development, Email Marketing, Online Marketing, Direct Marketing, Volunteer Management, Public Speaking, Creative Direction, Team Building, Team Leadership, Brand Consistency, Digital Marketing, Direct Mail, Quality Assurance, Advertising, Marketing, Social Media, Leadership, Marketing Communications, Fundraising, Event Planning, Integrated Marketing, Creative Strategy
Education
California State Polytechnic University-Pomona
BA, English; Emphasis in Writing
St. Lucy's Priory High School
Kemper Insurance June 2014 - Present
WellPoint June 2013 - June 2014
AIG Benefit Solutions January 1997 - June 2013
AIG Benefit Solutions January 2010 - February 2011
AIG Benefit Solutions January 2009 - February 2010
AIG Benefit Solutions January 2008 - February 2009
AIG Benefit Solutions January 2008 - February 2009
Fremont Insurance Company January 1995 - January 1996
Wausau Insurance August 1994 - September 1995
Aetna June 1990 - June 1994
Skills
Product Management, Sales Management, Customer Relations, Product Marketing, Underwriting, Customer Service, Business Development, Sales, CRM, Employee Benefits, Brokers
Education
Butler University 1992 — 1996
Master of Business Administration, Marketing
Indiana University Bloomington 1986 — 1990
Bachelor of Arts, Finance
Oracle January 2015 - Present
Exigen Insurance Solutions September 2012 - January 2015
Oracle Corp 2007 - September 2012
AdminServer August 2007 - August 2008
Children's Hospital of Philadelphia February 2006 - August 2007
Aetna, Inc. May 2000 - February 2006
Aetna March 2001 - March 2004
Aetna May 2000 - February 2001
Employee Benefit Specialist, Inc. April 1998 - May 2000
Skills
Training Management, ADDIE, Instructional Design, Technical Training, Training Delivery, Instructor-led Training, Online Training, Adult Education, Blended Learning, E-Learning, Captivate, Learning Management..., Needs Analysis, Software Documentation, Technical Writing, SnagIt, Policy Admininstration, Health Insurance, Life Insurance, Healthcare, Premium Billing System, Enterprise Applications..., Online Help, Databases, FrameMaker, Oracle, Technical Documentation, RoboHelp, Employee Training, Content Management, Program Management, Learning Management, Training, Hands-on Training, Leadership, Enterprise Software, Project Management, Strategy, Management, SharePoint, Staff Development, Vendor Management, Visio, Team Building, Requirements Gathering, Information Architecture, Jazz, Content Strategy
Education
Drexel University 1995 — 1999
Bachelors, Computer Information Systems
Cabrini College 2001 — 2005
Masters, Instructional Technology
Cabrini College
Masters, Organizational Leadership
Aetna November 2014 - Present
Aetna 2008 - 2014
Aetna 2005 - 2008
Aetna 1998 - 2005
Skills
Medicare, Microsoft Office, Social Services, Auditing, Visio, Business Analysis, Microsoft Project, Team Management
Education
Bryn Mawr College
Master's degree, Social Services, Administration and Research
Bryn Mawr College
Master's degree, Law and Social Policy
Villanova University
Bachelor of Arts (B.A.), Psychology
Aetna January 2009 - Present
Aetna July 2004 - December 2008
Aetna July 1990 - June 2004
Skills
Insurance, Healthcare, Project Portfolio..., Requirements Gathering, Project Management, Leadership, Strategy, Requirements Analysis, Process Improvement, PMO, Change Management, Business Analysis, Vendor Management, SDLC, Management, Agile Methodologies, Resource Management, Project Planning, Business Process..., Program Management, Business Requirements, Visio, Access, Business Process, PMP
Education
Cabrini College 1992 — 1995
Bachelor of Arts degree, Organizational Management
Bucks County Community College 1982 — 1984
Associates of Art
CIGNA January 2013 - Present
The Hartford September 2012 - January 2013
The Hartford October 2008 - September 2012
Aetna January 2004 - October 2008
Aetna December 2002 - January 2004
Skills
Account Management, Group Benefit Plans, Leave of Absence..., Strategy, Sales, Marketing Strategy, Marketing, Leadership, Employee Benefits, Cross-functional Team..., Management, Customer Retention, Sales Management
Education
The University of Connecticut 1996 — 1999
Bachelor of Science (B.S.), Marketing
Bucknell University 1995 — 1996
Aetna 2015 - Present
Ruthless editor of fiction and medical literature September 2013 - Present
Executive Health Resources 2010 - 2015
see below January 1994 - January 2010
Rewind Cosmetic Dermatology May 2007 - January 2009
Scottsdale Healthcare Family Care Ancala 1997 - 2000
Skills
Medicine, Healthcare, Hospitals, Family Medicine, Utilization Management, Medical Education, Healthcare Management, Managed Care, Healthcare Information..., Pediatrics, Medicare, Urgent Care, Technical Writing, Creative Writing, Medicaid, Informatics, Public Speaking, Proofreading, Physicians, Line Editing, Copy Editing, Public Relations, editing, Editing
Education
Hahnemann University College of Medicine 1987 — 1991
Doctor of Medicine (MD), Medicine
Bryn Mawr College 1986 — 1987
Post-Baccalaureate/Pre-Med, Pre-Medicine/Pre-Medical Studies
Temple University 1979 — 1985
Bachelor of Arts (B.A.), Music
Northeast High School 1976 — 1979
High School, High School/Secondary Diplomas and Certificates
Magellan Health December 2014 - Present
Hozho Life and Empowerement Coaching October 2014 - Present
Aetna January 2011 - March 2014
Aetna October 2010 - December 2011
Ceridian (Military One Source) August 2010 - December 2010
Value Options Colorado Health Partners August 2009 - November 2009
Value Options New Mexico August 2007 - June 2009
Support Center for Child September 1992 - May 1994
Skills
Utilization Management, Psychotherapy, Medicaid, Motivational..., Program Management, Disease Management, EAP, Training, Project Planning, Operations Research, Inpatient, Coaching, NCQA, Public Speaking, CBT, Adolescents, Clinical Supervision, Medicaid Managed Care, Government, Team Building, Human Resources, Child Development, HEDIS, Analyze, Workflow Solutions, Motivational Speaking, Program Development, Healthcare, Managed Care, Mental Health, Crisis Intervention, Case Managment, Behavioral Health, Therapeutic Modalities, Therapeutic Listening, Analysis, Developmental..., Family Therapy, Case Management
Education
Bryn Mawr College 1992 — 1994
M.L.S.P., Law & Social Policy
Bryn Mawr College 1991 — 1993
M.S.S., Social Work
University of Scranton 1986 — 1990
B.S., Criminal Justice
American Fidelity Educational Services July 2015 - Present
Aetna May 2012 - August 2014
Aetna May 2007 - April 2012
California State University, Fresno April 2002 - April 2007
Fresno Unified School District February 2001 - March 2002
Aetna April 1999 - February 2001
Skills
Marketing Communications, Presentation Design, Presentation Development, Marketing, Insurance, Public Speaking, Newsletters, Marketing Strategy, Email Marketing, Direct Marketing, Strategic Planning, Training Facilitation, Social Media, Training Programs, Training, Leadership, Strategy, Integrated Marketing, Copywriting, Health Insurance, Fundraising, Media Relations, Nonprofits, Strategic Communications, Internal Communications, Corporate Communications, Account Management, Sales, B2B Marketing, Event Management, Social Media Marketing, Public Relations, Market Research, Management
Education
California State University-Fresno 2004 — 2006
Master of Arts (M.A.), Higher Education/Higher Education Administration
California State University-Fresno 1996 — 1998
Bachelor of Arts (B.A.), English
Aetna May 2014 - Present
Stride Rite 2011 - May 2014
Cotton On November 2012 - January 2013
Pizza Factory March 2011 - August 2012
Skills
Sales, Customer Service, Time Management, Apparel, Visual Merchandising, Shoes, Merchandising, Retail, Retail Sales, Store Management, Loss Prevention, Cashiering, Inventory Management, Inventory Control, Fashion, Profit, Customer Satisfaction, Data Entry, Microsoft Word, Teamwork, PowerPoint, Microsoft Excel, Leadership, Store Operations, POS, Telephone Skills, Outlook, Social Networking, Facebook, Trend, Team Building, Footwear, Styling, Microsoft Office, Product Knowledge, Critical Thinking, Employee Relations, Inventory
Education
California State University San Marcos 2012 — 2017
California State University San Marcos
The HCI Group July 2013 - Present
Hoag Hospital August 2013 - 2014
Scripps Health November 2011 - 2013
WellPoint March 2008 - November 2011
MedLink Corporation April 2007 - March 2008
Road Runner Sports August 2003 - February 2007
24 Hour Fitness November 2001 - March 2004
Aetna October 1999 - June 2001
Skills
Cross Functional..., MS Project, Hyperion, PeopleSoft, SharePoint, Visio, Access, MS Office Suite, Expense Management, RightFax, Virtual Teams, Data Analysis, Business Analysis, Workflow Analysis, Operations Management, User Acceptance Testing, Usability Testing, HTML, Platform Design, Google Analytics, Google Adwords, Budget Analysis, Transition Planning, Multi-channel Marketing, Profit & Loss Management, RFP, RFQ, Outlook, Intranet, Mainframe, NMS, Citrix, NCQA, Avaya, Live Meeting, Video Conferencing, MindManager, Business Requirements, Business Continuity, WBS, Team Building, Cross-functional Team..., Project Implementation, Process Improvement, Ergonomics, Cpr Certified, AED, Dashboard, Development Of Policies, Implementation Of...
Education
San Diego State University-California State University 2009 — 2011
Information Technology Project Management
Butte College
Associates, Arts; General Studies
San Diego State University
The Elephant Bar October 2013 - Present
Aetna July 2010 - August 2013
Wassabi off the Hook January 2010 - September 2010
Perez, Williams, Medina & Rodriguez June 2009 - September 2009
The Elephant Bar February 2008 - May 2009
McNair Scholars Program at CSPUP June 2007 - December 2007
Skills
Microsoft Office, Leadership, Teamwork
Education
Charter Oak State College 2011 — 2012
Psychology
Charter Oak State College 2011 — 2012
Did not complete, Psychology
California State Polytechnic University-Pomona 2006 — 2008
Geography
Sanger High School 2000 — 2005
High School Diploma, General Studies
Merkle November 2001 - Present
Peron Design January 2000 - Present
Aetna September 1993 - July 2001
Skills
Logo Design, Branding & Identity, Stationary Packages, Brochures, Banner Designing, Book Covers, DVD covers, Postcards, Posters, Ad design, Labels, Packaging, Business Cards, Corporate Stationary, Marketing, Direct Marketing, Graphic Design, Icon Design, Illustration, Digital Illustration, Creative Direction, Social Media Marketing, Brand Development, Art, Graphics, Art Direction, Illustrator, Marketing Communications, Stationery, Photoshop, Advertising, Banners, Catalogs, Corporate Identity
Education
Temple University - Tyler School of Art 1990 — 1993
Bachelor of Arts (BA), Graphic Design and Illustration, 3.7
Bucks County Community College 1988 — 1990
Associate of Arts (AA), Graphic Design, 3.6
Aetna January 2012 - Present
Aetna October 2005 - December 2011
Magellan Health Services November 2005 - December 2005
Skills
Managed Care, Medicare, Healthcare, HIPAA, Healthcare Management, Provider Relations, Utilization Management, Employee Benefits, Disease Management, Hospitals, Health Insurance, Mental Health, Motivational..., Psychotherapy, Treatment, Behavioral Health, Clinical Research, HMO, Mental Health Counseling, Social Services, Clinical Supervision, Patient Advocacy, Inpatient, Case Management
Education
Bryn Mawr College 1989 — 1994
MSS, Clinical Social Work
Longwood College 1982 — 1987
Bachelor of Science (BS), Psychology
Aetna October 2010 - Present
Panera Bread May 2005 - September 2010
Education
Butler County Community College
Associates degree, Applied Science, Human Resource Management
Trion Group, a Marsh & McLennan Agency, LLC Company June 2015 - Present
Trion Group, a Marsh & McLennan Agency, LLC Company March 1998 - May 2015
Aetna April 1995 - March 1998
Axon Group August 1994 - April 1995
Skills
Access, Employee Benefits, Payroll, Microsoft Excel, Health Insurance, Vendor Management, SDLC, Insurance, Benefits Administration, Process Improvement, Business Analysis, Visio, Requirements Analysis, SQL, HRIS, Software Documentation, Requirements Gathering, Systems Analysis, Project Management, Test Planning, Business Process
Education
DeVry University 2009 — 2013
Computer Information Systems, Web Design and Administration
Bucks County Community College 1992 — 1994
Music Performance, General
Federal Insurance Company August 2002 - Present
Chubb January 1996 - August 2002
Aetna January 1991 - December 1996
Skills
Surety Bonds, Marketing, Professional Liability, Casualty, Insurance, Property & Casualty..., Commercial Insurance, Underwriting, Liability, Commercial Lines, Legal Liability, Umbrella Insurance, Risk Management, Brokers, Workers Compensation, Casualty Insurance, General Insurance, Directors & Officers...
Education
University of Iowa 1987 — 1999
Bachelor of Science (BS), Finance, General
Drake University 1989 — 1991
Master of Business Administration (MBA)
Buena Vista University 1985 — 1987
Business Administration and Management, General
Aetna May 2012 - October 2014
GE Healthcare IT October 2006 - March 2012
IDX Systems September 2004 - October 2006
IDX Systems February 2000 - September 2004
IDX Systems September 1997 - February 2000
IDX Systems July 1992 - September 1997
IDX Systems February 1991 - July 1992
IDX Systems September 1989 - February 1991
Skills
HL7, Healthcare Information..., SDLC, Agile Methodologies, Software Project..., Software Development, Program Management, Cross-functional Team..., Integration, Scrum, Process Improvement, Project Management, Requirements Analysis, Leadership
Education
Bucknell University 1985 — 1989
Bachelor of Science, Computer Science
Higher One May 2013 - Present
Sallie Mae January 2013 - December 2013
Sallie Mae January 2011 - December 2012
Aetna September 2006 - January 2011
Boston Children's Hospital August 2003 - January 2004
Blue Cross Blue Shield of Massachusetts June 2001 - August 2003
Skills
Account Management, Customer Service, Problem Solving, Multi Tasking, Marketing Strategy, Training, Claims Resolution, Producer Licensing, Health Insurance, Risk Management, Customer Retention, Insurance, Call Centers, Management, CRM, Marketing, Process Improvement, Leadership, Strategic Planning, Relationship Management, Project Management, Team Building, Program Management, Salesforce.com, Vendor Management
Education
Bunker Hill Community College 1996 — 1998
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Jeremiah E Burke 1991 — 1995
Diploma, General Studies
Aetna August 2013 - Present
Aetna August 1998 - Present
Skills
Microsoft Word, Customer Service, Technical Support, Microsoft Office, Leadership, Strategic Planning, Social Media, Project Management, Analysis, Time Management, Team Leadership, Help Desk Support, Teamwork, Training, Recruiting, Windows, Project Planning, System Administration, Coaching, Outlook, Microsoft Excel, PowerPoint, Marketing, Healthcare, Team Building, Customer Satisfaction, Facebook, Access, Public Speaking, HTML, Data Entry, Data Analysis, Social Networking, Insurance, Business Analysis, Process Improvement, Vendor Management, Software Documentation, Program Management, Call Centers, SharePoint, Management, Troubleshooting, Change Management, HIPAA, Health Insurance, Business Process..., Operations Management, IT Management, Visio
Education
Temple University 1992 — 1995
Bachelor of Business Administration (B.B.A.), Marketing, 3.59 GPA
Bucks County Community College 1990 — 1992
Associate of Arts (AA), Business Administration and Management, General, 3.2 GPA
Private August 2015 - Present
Home January 2013 - Present
Philadelphia Freedom Valley YMCA January 2015 - August 2015
Connolly, Inc December 2005 - January 2013
Aetna 1995 - 2005
American Travellers Insurance 1993 - 1995
Skills
Medicare, Health Insurance, Revenue Cycle, Auditing, Compliance, Claim, HIPAA, Medicaid, Visio, Process Improvement, Data Analysis, Healthcare Consulting, Managed Care, Business Analysis, VBA, Database Design, Insurance, Access, Data Mining
Education
Bucks County Community College 1991 — 1993
Business Administration and Management, General
Aetna December 2014 - Present
Aetna April 2012 - Present
Aetna February 2009 - April 2012
TD Bank February 2006 - February 2009
SEI Investments November 2004 - March 2006
Skills
Underwriting, Strategic Planning, Employee Benefits, Analysis, Project Management, Account Management, Health Insurance, Health Care Reform, Finance, Risk Management, Sales
Education
University of Delaware 2000 — 2005
BA, Philosophy
Cabrini College
Master of Education, Mathematics
UnitedHealth Group June 2015 - Present
Aetna May 2013 - May 2015
Bucks County Community College Tutoring Center January 2005 - May 2013
Prudential Financial August 2012 - January 2013
Lancers Diner June 2004 - June 2012
The Pennsylvania State University Mathematics Department August 2010 - May 2011
Skills
Analytical Problem..., Self Motivated, Minitab, Team Oriented, SAS, Bulgarian, Data Analysis, Research, Analysis, PowerPoint, Microsoft Office, Teamwork, Microsoft Excel, Public Speaking, Probability, Microsoft Word, Tutoring, English, Time Management
Education
The Pennsylvania State University 2009 — 2011
Bachelor of Science, Mathematics
Bucks County Community College 2004 — 2007
Associate, Mathematics
Aetna May 2010 - Present
Aetna September 2008 - May 2010
Aetna July 2007 - September 2008
Schaller Anderson December 2006 - July 2007
Kahn Development Company August 2005 - November 2006
Humana October 2004 - May 2005
Skills
Medicaid, Analysis, Business Analysis, HIPAA, Health Insurance, Healthcare, Insurance, Leadership, Managed Care, Management, Medicare, Process Improvement, Project Management, SDLC, Visio
Education
California State University Stanislaus 1999 — 2003
BS
Aetna September 2011 - Present
American Academy of Professional Coders January 2011 - December 2013
Wichita Technical Institute September 2009 - September 2011
Home Health of Kansas April 2011 - August 2011
ProviDRs Care Network September 1992 - July 2009
Dress for Success Wichita 1997 - 2005
Skills
ICD-9, HIPAA, Medical Billing, Medical Coding, Healthcare Management, Managed Care, Physician Relations, CPT, Medicare, Medicaid, Medical Terminology, Health Information..., Hospitals, Medical Records, HCPCS, Insurance, Healthcare, Claim, Health Insurance, Home Care, EHR, Physicians, Healthcare Information..., Revenue Cycle, Practice Management, Social Services, Epic Systems, EMR, Public Speaking, Utilization Management, Healthcare Consulting, Credentialing, Data Entry, Provider Relations, Outlook, Cpr Certified, Telephone Skills, Medical Compliance, Healthcare Industry, Training, Healthcare Reimbursement, ICD-10, Fraud Detection
Education
Wichita State University 2006 — 2008
MSW, Social Work
Butler Community College
Associate's degree, Business Administration, Management and Operations
VNA Hospice of Philadelphia June 2015 - Present
Humana March 2014 - Present
Aetna September 2013 - March 2014
Richboro Rehabilitation and Nursing Center March 2002 - March 2014
At Home Rehab January 2013 - July 2013
Richboro Rehabilitation and Nursing Center April 1998 - March 2002
ATTLEBORO NURSING AND REHABILITATION CENTER March 1997 - April 1998
Skills
Palliative Care, Patient Safety, Patient Education, Nursing Management, Patient Advocacy, Wound Care, Home Care, Medical Record..., Risk Assessment, Medical Record Analysis, EMR, Analytical Skills, Case Managment, Case Stratification, Transition of Care, Geriatric Nursing, Nursing Process, Medical Record..., Infection Control, Timeline Reports, Direct Patient Care, Quality Improvement, IV, Conflict Resolution, Organization &..., Team Leadership, Customer Service, Calendar Reports, Chronologies, Elder Care, Home Infusion, Acute Care, Compassion, End of Life, Nursing Documentation, PICC lines, Legal Nurse Consulting, Clinical Research, Telemetry, Care Planning, Physician Relations, SNF, Health Education, Long-term Care, Rehabilitation, Medical Terminology, Long Term Acute Care, HIPAA, Central Lines, Managed Care
Education
Kaplan University 2010 — 2012
Legal Nurse Consulting
Bucks County Community College 1991 — 1994
Associate of Science (A.S.), Registered Nurse
Alexion Pharmaceuticals, Inc. March 2015 - Present
Pitco May 2013 - August 2013
American Eagle Outfitters January 2011 - December 2012
Aetna June 2012 - August 2012
B&R Riding Stables January 2010 - January 2012
Skills
Chemical Engineering, Microsoft Excel, Microsoft Office, Microsoft Word, Matlab, PowerPoint, SuperPro, Teamwork, Data Analysis, AutoCAD, Analysis, Technical Writing, Lean Manufacturing, Engineering, AKTA avant/explorer, UNICORN software, SoloVPE, Column Packing
Education
University of New Hampshire 2010 — 2014
B.S, Chemical Engineering, 3.25
Budapest University of Technology and Economics 2012 — 2012
Bachelor's degree, Chemical Engineering
Aetna November 1999 - Present
Skills
Project Management, Microsoft Office, Customer Service, Strategic Planning, Leadership, Process Improvement, Business Analysis
Education
Cabrini College 1994 — 1996
Bachelor of Arts (BA), Business Administration and Management, General
Huntington Hospital April 2015 - Present
Huntington Hospital September 2013 - April 2015
Nestlé USA October 2011 - September 2013
Nestlé Professional September 2007 - October 2011
Suzuki Motor of America, Inc. April 2006 - September 2007
UnitedHealthcare June 2005 - April 2006
California Department of Motor Vehicles August 2004 - June 2005
Aetna August 1997 - August 2004
Skills
Access, Business Analysis, Forecasting, Process Improvement, SAP, SAP R/3, Cross-functional Team..., Data Analysis, Business Process..., Management, Project Management
Education
California State Polytechnic University-Pomona 2002 — 2006
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences, General
Corporate Call Center August 2014 - Present
Independence Blue Cross July 2013 - July 2014
Harte-Hanks, Inc. February 2012 - August 2012
Vetstreet June 2010 - February 2012
Unum January 2002 - January 2006
Model Consulting, Inc. May 1999 - October 2000
Aetna October 1989 - May 1997
Skills
Employee Benefits, Ancillary Benefits, Health & Welfare..., Key Account Management, Up-selling, Cross Selling, Building Relationships, Multi Tasking, Consultative Selling..., Smiling, Effective Listener, Volunteerism, Insurance, Account Management, Program Management, Management, Health Insurance, Customer Satisfaction, Disability Insurance, Sales, Strategic Planning, Coaching, Marketing, Sales Operations, Customer Retention, Volunteering, CRM, Training
Education
Bucks County Community College 2006 — 2009
Aetna April 2008 - Present
Lakeside Health Care August 2005 - April 2008
Physician Associates December 2000 - December 2003
Providence Health & Services June 1994 - July 1997
Skills
Acting, Account Management, Business Development, Business Intelligence, Business Strategy, CPT, Change Management, Claim, Contract Negotiation, Credentialing, Customer Service, HIPAA, HMO, Health Policy, Health Insurance, Healthcare, Healthcare Industry, Healthcare Management, ICD-9, Managed Care, Marketing Communications, Medicaid, Marketing Strategy, Medical Billing, Medicare, Medicare Part D, Microsoft Office, Negotiation, Network Development, New Business Development, PPO, Physicians, PowerPoint, Process Improvement, Project Management, Provider Relations, Public Speaking, Sales Management, Social Media, Social Networking, Strategic Planning, Team Building, Utilization Management, Visio
Education
Southern New Hampshire University 2015 — 2018
Bachelor’s Degree, Health/Health Care Administration/Management
California Culinary Academy
Aetna February 2011 - Present
Alere Health, LLC April 2008 - February 2011
Matria Healthcare September 2006 - April 2008
Hewitt Associates October 2004 - September 2006
Foundation High School June 2003 - September 2004
CAL-POLYTECHNIC UNIVERSITY July 2000 - June 2002
Skills
SDLC, Data Warehousing, Access, SQL, ETL, Microsoft SQL Server, Analysis, Visio, Project Management, Requirements Analysis, DB2, Business Intelligence, Process Improvement, Software Documentation, Data Integration, MS Project, SSIS, Integration, Analytics, Systems Analysis, Software Development, T-SQL, Healthcare Information..., Agile Methodologies, SAS, Database Design, Business Objects, Program Management, Crystal Reports, Cognos, Databases, Relational Databases, Data Mining, Quality Assurance, Enterprise Architecture, HIPAA, Management, Data Modeling, Vendor Management, User Acceptance Testing, Data Analysis, Testing, Oracle, Informatica, Business Analysis, Requirements Gathering, SSRS, SharePoint, Software Project..., Data Quality
Education
Dominican University 2002 — 2004
MBA
California State Polytechnic University-Pomona 1998 — 2002
Bachelors, Major: Computer Science Minors: Math and English Literature
Ramona
Valence Health January 2015 - Present
Aetna July 2004 - March 2014
Nursefinders January 1994 - July 2004
Abington OB/GYN LTD January 1990 - March 1994
North Penn Hospital April 1983 - December 1992
Skills
Active Nurse, Nurse Case Management, Paralegals, Nursing Management, Health Education, Disease Management
Education
Bucks County Community College 1995 — 1997
Certified Paralegal, Paralegal
Villanova University 1978 — 1982
Bachelor's Degree, Registered Nursing/Registered Nurse
Upper Dublin High School 1975 — 1978
Aetna January 2014 - Present
Skills
Process Improvement, Product Development, PMO, Vendor Management, Business Process..., Business Analysis, Change Management, Strategy, Cross-functional Team..., Program Management, Project Management, Resource Management, Project Planning, Business Strategy, Leadership, Project Delivery, Project Portfolio..., Organizational..., Marketing, Management
Education
Cabrini College
Bachelor of Arts (B.A.), Organizational Management
Aetna April 2015 - Present
Sleep Pointe April 2013 - April 2015
Patterson Legal Group October 2011 - April 2013
Account Recovery Specialist Incorporated July 2010 - September 2011
Starkey, Inc. January 2009 - June 2010
Skills
Customer Service, Public Health, Healthcare Management, Healthcare, Leadership, Healthcare improvement, Healthcare Leadership, Health Law, Solid computer skills, Problem Solving, Communication, Microsoft Office, Mac OS X Server, Windows XP, Patient Monitoring, DOT Compliance, Management, Insurance
Education
Loyola University Chicago 2013 — 2015
Master of Jurisprudence, Health Law
Wichita State University 2011 — 2012
Bachelor's degree, Health Services Administration, 3.5 GPA
Butler Community College 2010 — 2011
Certificate in Starting & Managing a Business, Business Administration and Management, General, 3.8 GPA
Hartford Youth Scholars August 2015 - Present
Real Art Ways May 2012 - August 2013
West Hartford Public Schools November 2011 - May 2012
CREC Polaris Center February 2011 - June 2011
Aetna February 2008 - August 2010
Youth Continuum August 2000 - May 2001
The Camp Recovery Center August 1996 - June 2000
Skills
Leadership, Consulting, Brochures, Fiction Writing, Public Speaking, Editing, Research, Teaching, Fundraising, Non-profits, Community Outreach, Ethics, Staff Development, Business Writing, Non-profit Fund..., Mentoring, Grants, Nonprofits, Social Media, Strategic Planning, Community Development, Grant Writing, Public Relations, Volunteer Management, Higher Education, Marketing, Program Development, Government, Leadership Development, Program Management, Philanthropy, Management, Blogging, Event Planning, Non-profit..., Administration, Social Networking, Workshop Facilitation, Creative Writing, Proposal Writing, Newsletters, Press Releases
Education
The University of Connecticut School of Law 2002 — 2006
Juris Doctor, law
Yale University 2000 — 2002
Bachelor of Arts, Philosophy
Cabrillo College 1996 — 2000
Associate of Arts, Philosophy
Resolute Management, Inc. January 2015 - Present
Liberty Mutual Insurance October 2012 - December 2014
NACCO MATERIALS HANDLING GROUP, INC September 2009 - July 2012
NACCO Materials Handling Group August 1994 - September 2009
Aetna September 1993 - August 1994
Aetna Casualty and Surety January 1990 - January 1993
Skills
Insurance, Liability, Risk Management, Casualty, Legal Liability, Property & Casualty..., Commercial Insurance, CPCU, General Insurance, Excess, Product Liability, Litigation Management, Commercial Lines, Process Improvement, Financial Risk, Cross-functional Team..., Litigation
Education
Portland State University - School of Business 2000 — 2003
MBA, Business
California Polytechnic State University-San Luis Obispo 1976 — 1978
BS, Economics
Newbury Park High School
Aetna December 2011 - Present
Structured Development Strategies November 2010 - December 2011
Merck October 2006 - October 2010
Bristol-Myers Squibb 1998 - 2006
Lockheed Martin 1991 - 1998
General Electric Corporate Research and Development 1981 - 1991
Skills
Strategy, Change Management, Organizational Design, Organizational..., Organizational..., Performance Management, Leadership Development, Executive Coaching, Talent Management, Leadership, Management Consulting, Personnel Management, Management, Business Strategy, Business Process..., Succession Planning, Workshop Facilitation, Six Sigma, Human Resources, Training, Consulting, Employee Engagement, Employee Benefits, Executive Management
Education
OD Masters Program 2003 — 2005
Columbia University - Columbia Business School 2002 — 2003
Advanced Program in OD and HR Management
Rensselaer Polytechnic Institute 1981 — 1983
MS, Computer Engineering
Bucknell University 1977 — 1981
BS, Math and Computer Science
Aetna June 2013 - Present
Aetna October 2011 - June 2013
Aetna 2010 - December 2011
Aetna 2002 - 2009
U.S. Healthcare 1990 - 2002
Education
Cabrini College
LMHS
Millersville University of Pennsylvania
Allscripts February 2015 - Present
Beacon Partners November 2011 - Present
SDI November 2010 - October 2011
Eclipsys Corporation October 2002 - July 2010
Visalign August 2000 - October 2002
Siemens Healthcare February 1995 - August 2000
Aetna March 1994 - February 1995
Education
Bucknell University
Bachelor of Science
Aetna July 2007 - Present
Health Net May 2006 - July 2007
Rogers Benefit Group August 2002 - May 2006
The Kingswood Group 1989 - February 1991
USA TODAY 1986 - 1988
Education
California Polytechnic State University-San Luis Obispo 1981 — 1985
BS, Bachelor of Science and Technology in Graphic Communications
Aetna August 2014 - Present
UPS May 2008 - August 2014
The Hartford September 2007 - May 2008
Johnson & Johnson October 2004 - April 2007
Skills
Exemplary written and..., Expert skill in MS..., Extensive computer and..., Excellent time..., Work well with others, Extremely quick learner, Teamwork, Analysis, Access, CRM, Account Management, Microsoft Excel, SharePoint, Program Management
Education
Bucks County Community College 2006 — 2007
Business
Kennesaw State University 1999 — 2001
Milton High School
Aetna February 2011 - Present
Holy Redeemer Health System 2009 - 2011
Aria Health 2006 - 2009
Sanford Brown Institute 2004 - 2006
Skills
Medicare, Managed Care, Nursing, Disease Management, Patient Advocacy, Home Care, Medical/Surgical, Case Management, Inpatient, Healthcare Management, Nursing Education, Patient Education, HIPAA, BLS, Healthcare, Hospitals, Palliative Care
Education
Drexel University College of Medicine 2012 — 2015
BSN, Registered Nursing/Registered Nurse
Bucks County Community College 2004 — 2006
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Aetna February 2013 - Present
Kaiser Permanente January 2013 - January 2013
WellPoint December 2005 - September 2012
Visa USA June 1999 - August 2005
SocialNet.com 1998 - 1999
Dimac Direct 1996 - 1997
Skills
Direct Marketing, Integrated Marketing, Sponsorship, Customer Acquisition, Multi-channel Marketing, Segmentation, Direct Mail, Analytics, Marketing Strategy, Lead Generation, Digital Marketing, Online Advertising, Marketing Communications, Strategy, Email Marketing, Advertising, Brand Management, Marketing
Education
California Polytechnic State University-San Luis Obispo 1984 — 1989
BS Business Administration, Business Administration and Management, General
Aetna November 2012 - Present
National Health Insurance Co August 2008 - Present
Education
Butler County Community College 2012 — 2015
Associate of Arts (AA), Statistics
Heraeus Incorporated May 2014 - Present
Aetna August 1999 - October 2011
Prudential September 1984 - August 1999
Skills
Litigation, Legal Research, Legal Writing, ERISA, Insurance Defense, Claim Investigation, Contract Negotiation, Process Improvement, Organization, Close Attention to..., Customer Service, Westlaw, Corporate Law
Education
Pennsylvania State University-Penn State Abington
Paralegal Certificate
Bucks County Community College
Associate of Arts (AA), Legal Secretarial
Aetna February 2014 - Present
Aetna October 2012 - February 2014
Aetna August 2011 - February 2012
Aetna June 2004 - August 2011
Skills
Employee Benefits, Employee Engagement, Vendor Management, Insurance, SDLC, Performance Management, Staff Development, Recruiting, Talent Acquisition, Talent Management, Change Management, Project Planning, Succession Planning, Human Resources, Training
Education
Quinnipiac University - School of Business 2001 — 2004
Bachelor of Science (BS), Computer Information Systems
Bucknell University 2000 — 2001
Proteus LLC April 2015 - Present
Aetna August 2014 - March 2015
CareMore Health Plan October 2011 - December 2014
Bravo Health April 2008 - June 2011
Health Net of Arizona May 2006 - April 2008
Pacificare Secure Horizons March 2004 - April 2006
Danone Waters November 1998 - December 2003
Danone Waters August 1995 - November 1998
Danone Waters July 1994 - August 1995
Kraft Foods Group June 1993 - July 1994
Skills
Marketing Management, Direct Marketing, Advertising, Direct Mail, Creative Development, Multi-channel Marketing, Creative Direction, Marketing, Marketing Strategy, Media Buying, Sales, Management, Strategic Planning, Database Marketing, Process Improvement, Strategy, Lead Generation, Leadership, Healthcare, Marketing Communications
Education
California State Polytechnic University-Pomona
Bachelor of Science (BS), International Marketing
Right Management October 2000 - Present
Aetna January 1995 - October 2000
Amanda Fielding, a JC Penney company for upscale women's apparel January 1994 - December 1994
Skills
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft LiveMeeting, Event Planning, Research, Inventory Control, Team Building, Training, PowerPoint, Office Management, Project Management, Problem Solving, Troubleshooting, CRM, Career Counseling, Organizational..., Strategic Planning, Management, Program Management, System Administration, Visio, Talent Management, Live Meeting, Time Management, Change Management, Sales, Project Planning, Leadership, Organizational..., Staff Development, Customer Service, Nonprofits, Data Entry, Cross-functional Team..., Public Speaking, Employee Relations, Career Management, Process Improvement, Recruiting, Budgets, Career Development, Team Leadership, Human Resources, Administrative..., Leadership Development, Access, Outlook, Software Documentation, Coaching
Education
Cabrini College 2007 — 2010
M.S., Organization Leadership
Ursinus College 1990 — 1994
B.A., Communication Arts
American Well May 2007 - Present
Merck May 2001 - May 2007
Aetna December 1998 - May 2001
Skills
Flash, CSS, User Experience, User Interface, HTML, Software Development, Strategic Planning, Project Management, Photoshop, User Interface Design, Mobile Applications, Android Development, iOS Development
Education
California Polytechnic State University-San Luis Obispo 1987 — 1990
Bachelor of Applied Science (B.A.Sc.), Design and Applied Arts
Shasta College 1986 — 1987
Aetna November 2014 - Present
Alpha Chi Omega Fraternity, Inc. May 2012 - Present
Magellan Health November 2013 - November 2014
YMCA of Greater Hartford October 2013 - March 2014
Magellan Health January 2011 - November 2013
Indiana University August 2008 - May 2010
CareSource Management Group May 2009 - August 2009
The Hartford June 2006 - April 2008
West Hartford Public Schools September 2006 - November 2007
Conseco August 2004 - May 2006
Skills
Financial Modeling, Finance, Strategy, Analysis, Valuation, Financial Analysis, Project Management, Cross-functional Team..., Actuarial Science, Investments, Medicaid, Medicare/Medicaid..., Trend Analysis, Healthcare, Process Management, Risk Analysis, Due Diligence, Data Analysis, Corporate Finance, Mergers & Acquisitions, Pricing, Leadership, Leadership Development, Coaching, Mentoring, Communication Skills, Financial Reporting, Microsoft Office, Insurance, Training
Education
Indiana University - Kelley School of Business 2008 — 2010
MBA, Finance and Marketing
Butler University 2001 — 2005
BA, Actuarial Science
Cass Business School 2003 — 2003
Study Abroad
Oakwood High School 1997 — 2001
Christie Student Health April 2013 - Present
Experian QAS October 2012 - April 2013
Aetna December 2011 - October 2012
Aetna March 2008 - December 2011
Skills
Project Management, Implementation Planning, Account Management, Strategic Planning, Marketing Strategy, Process Optimization, Streamlining Work..., Product Development, RFP Generation, Team Management, Professional Services, Salesforce.com, Management, Process Improvement, Program Management
Education
Bunker Hill Community College
Anthem Blue Cross of CA May 2015 - Present
Aetna July 2006 - May 2015
Aetna August 2006 - December 2007
UnitedHealthcare 2004 - 2006
Mercer Human Resource Consulting 1993 - 2004
Education
California Polytechnic State University-San Luis Obispo 1984 — 1989
Aetna August 2014 - Present
Aetna July 2012 - August 2014
INTER VALLEY August 2010 - December 2010
Aetna October 2008 - February 2010
ARIBO CORP September 2006 - October 2008
Aetna January 2006 - July 2006
LARKIN INSURANCE AGENCY November 2003 - January 2006
Skills
Training, Health Insurance, Sales Operations, Employee Benefits, Insurance, Sales, Medicare, Sales Management, Brokers, Customer Satisfaction, Customer Service, Strategic Planning
Education
California State Polytechnic University-Pomona 2001 — 2003
William Gammon Insurance May 2005 - Present
Aetna July 2000 - July 2004
Skills
Accounts Payable, Insurance, Invoicing, Accounting, Customer Service, General Ledger, New Business Development, Technical Support, Life Insurance, VMware, Bank Reconciliation, Citrix, Health Insurance, Financial Analysis, Underwriting, Employee Benefits, Risk Management, Claim, Medicare, Process Improvement
Education
Cal Poly San Luis Obispo 1995 — 2000
Bachelor's degree, Economics
Westlake Risk & Insurance Services, Inc. November 2009 - Present
USI of Southern California July 1996 - November 2008
Spectrum Benefits January 1994 - July 1996
Sedgwick 1986 - 1994
Aetna 1980 - 1984
Skills
Insurance, Lean Operations, Claim, Underwriting, Employee Benefits, Commercial Insurance, Health Insurance, Management, Human Resources, Strategic Planning, Health Care Reform..., Analysis, Workers Compensation, Brokers, Professional Liability, Legal Liability, Commercial Lines, Casualty, Property & Casualty..., Excess, Disability Insurance
Education
California Institute of Technology 1970 — 1971
MS, Engineering
California Polytechnic State University-San Luis Obispo 1967 — 1970
BS, Engineering
University of Cincinnati August 1986 - Present
General Electric Aircraft Engines October 1984 - August 1986
United States Department of Defense May 1978 - May 1981
Aetna May 1973 - May 1977
Skills
Learning, Continuous Improvement, Assessment Center, Psychological Assessment, Life Cycle Assessment, Educational Assessment, Leading Diverse Teams, Organizational..., Change Management, Communication, Higher Education..., College Teaching, Research, Teaching, Training, Student Affairs, Distance Learning, Program Management, Instructional Design, Career Counseling, Curriculum Design, Higher Education
Education
ABET - Institute for the Development of Excellence in Assessment Leadership 2006 — 2006
IDEAL Scholar, Educational Assessment, Testing, and Measurement
Bryn Mawr College 1996 — 1996
Presidental Scholarship - HERS Mid-America, Summer Leadership Institute for Women in Higher Education Administration
Harvard University Graduate School of Education 1995 — 1996
Dean's Scholarship, Management of Lifelong Learning (MLE) Institute
Harvard University Graduate School of Education 1994 — 1995
Dean's Scholarship Post-graduate Summer Institute, Adult Learners
University of Cincinnati 1985 — 1986
Master's degree (MA), Counseling Psychology
Rutgers, The State University of New Jersey-New Brunswick 1981 — 1983
Bachelor's degree (BA), English Literature (British and Commonwealth)
Aetna April 2007 - Present
Amgen December 2003 - April 2007
US Navy April 1997 - September 2003
Skills
Administrative Support, Confidentiality, Outlook, Expenses, Spreadsheets, Prioritization, Word, PowerPoint, Excel, Visio, Microsoft Office, Access, PeopleSoft, Timely, Time Management, Administrative..., Office Administration, Office Management, Microsoft Excel, Microsoft Word, Administrative...
Education
California Lutheran University 2014 — 2017
Bachelor’s Degree, Organizational Leadership
Charter Oaks State College 2011 — 2014
Associate of Science (AS)
Prudential Financial 2012 - Present
Aetna October 2007 - April 2011
Residential Wholesale Mortgage, Inc October 2001 - July 2007
Salient Networks January 1988 - June 2001
Salient Networks January 1988 - June 2001
Salient Networks January 1988 - June 2001
Skills
Business Process, Telecommunications, Avaya, Process Improvement, Management, Quality Assurance, Business Analysis, Training, Program Management, Six Sigma
Education
Southern New Hampshire University 2010 — 2013
MS, Justice Studies
California State University San Marcos 2002 — 2005
BA, Sociology/Criminology
JW Bond Consultants, Inc. March 2007 - Present
Homestead Hotel 2012 - 2013
JW Surety Bonds 2007 - 2009
Aetna 1996 - 2002
Skills
Underwriting, Customer Service, Team Building, Financial Analysis, Risk Management, Negotiation, Strategic Planning, Budget, Microsoft Word, Account Management, Microsoft Office, Microsoft Excel, Property & Casualty..., Coaching, New Business Development, Contract Negotiation, Credit, Sales Management, Marketing
Education
East Stroudsburg University of Pennsylvania 1994 — 1996
Bachelors of Science, Hotel and Restaurant Management & Business Administration
Bucks County Community College 1991 — 1994
Associates, Culinary Arts
inVentiv Health Clinical 2011 - 2014
inVentiv Health Clinical 2009 - 2011
inVentiv Health Clinical 2004 - 2009
The Covalent Group 2002 - 2004
Omnicare 2001 - 2002
Aetna 1998 - 2001
Sanofi 1998 - 1999
Sanofi 1997 - 1998
Sanofi 1996 - 1997
Skills
Clinical Data Management, Clincial Trial Insurance, Oracle Clinical, OC RDC, CDISC, Clinical Trials, ICH-GCP, Data Management, EDC, CRO, Data Entry, GCP, Microsoft Office, Oncology, CRF design, Pharmaceutical Industry, CTMS, Clinical Development, 21 CFR Part 11, Sop, Clinical Data, CRFs, Microsoft Excel, Therapeutic Areas, Protocol, Microsoft Word, FDA, PowerPoint, Team Mentoring, Team Management, Training Delivery, SOP authoring
Education
Bucks County Community College
Central Bucks West
Aetna July 2014 - Present
Coventry Health Care May 2007 - July 2014
Erie Insurance Group June 2004 - April 2007
Skills
Actuarial Science, Analytics
Education
Bucknell University 2000 — 2004
Bachelor of Science, Mathematics
Aetna September 2013 - Present
Coventry Health Care November 2010 - Present
Mckesson 2007 - 2010
McKesson Automation 2007 - 2010
Strategic Energy 2006 - 2006
Blair Corporation 2002 - 2006
Libra 1999 - 2000
Skills
SQL Server, SSIS, ETL, Database Design, SQL, T-SQL, Business Intelligence, VB.NET, Visual Basic, SSRS, Crystal Reports, Database Development, Microsoft SQL Server, Business Intelligence...
Education
Butler County Community College 1985 — 1987
AAS, Metrology
Gannon University 1980 — 1981
Daiichi Sankyo October 2011 - Present
Pfizer April 2009 - September 2011
Pfizer August 2006 - March 2009
Pfizer March 2002 - July 2006
Pfizer October 2000 - February 2002
Roche Pharmaceuticals September 1997 - September 2000
Prudential April 1995 - August 1997
Aetna May 1993 - March 1995
Lifesource, Inc 1993 - 1993
Skills
Pharmacoeconomics, Health Economics, Outcomes Research, Market Access, Pharmaceutical Industry, Clinical Research, Managed Care, Oncology, Medical Affairs, Pharmacy, Diabetes, Clinical Development, Clinical Trials, Drug Development, Hypertension, Neuroscience, Therapeutic Areas, Pharmacy Benefit..., Psychiatry, Medicine, Healthcare, Cardiology, Infectious Diseases
Education
University of California Hospitals & Clinics, San Francisco, CA.
ASHP Accredited Clinical Pharmacy Residency
University of California, San Francisco
Pharm.D., Clinical Pharmacy
California Polytechnic State University-San Luis Obispo
Pre-Pharmacy, Engineering, Biological Sciences
Aetna February 2015 - Present
Skills
Program Management, Business Process..., Business Process, Process Improvement, Management, Leadership, Health Insurance, Project Management, Strategy, Insurance, Managed Care, Business Analysis, Analysis, SDLC, Healthcare, Medicare, Strategic Planning, Business Process..., Business Requirements, Outsourcing, Integration, Vendor Management, Employee Benefits, Requirements Gathering, Call Centers, HIPAA, Underwriting, Pharmacy Benefit..., Project Portfolio..., Visio, Medicare Part D, PMO, User Acceptance Testing, Healthcare Industry, Business Planning, Cross-functional Team..., Testing, Business Process Design, Executive Management, Pharmacy, Requirements Analysis, IT Management, Consumer Healthcare, Customer Experience, Reporting & Analysis, Metric Development, Performance Metrics, Dashboard Metrics, Culture Change, Process Integration
Education
Penn State University 2001 — 2003
MBA
Cabrini College 1995 — 1999
BA
Nativity BVM High School 1991 — 1995
High School Diploma
Saints Peter & Paul Byzantine Catholic School 1983 — 1991
Saint Nicholas Ukrainian Catholic School 1982 — 1983
Aetna June 2015 - Present
Upmc Passavant September 2014 - June 2015
Verizon wireless October 2006 - May 2014
Walmart August 2001 - May 2006
Skills
Telecommunications, Wireless, Call Center, Cellular Communications, Customer Satisfaction, Customer Experience, Troubleshooting, Mobile Devices, Wireless Networking, M2M, Customer Service, GSM, Mobile Technology, Wireless Broadband, Customer Retention, Call Centers
Education
Butler County Community College
Psychology
Strayer University
Aetna January 2005 - Present
Aetna March 1996 - Present
ARCO Chemical January 1993 - March 1996
Skills
Business Analysis, SDLC, Health Insurance, Insurance, HIPAA, Vendor Management, Process Improvement, Visio, Resource Management, Project Portfolio..., PMO, Program Management, Requirements Gathering, Requirements Analysis, Quality Assurance
Education
Bucks County Community College 1975 — 1977
Associates, Nutrition Sciences
Texas Christian University January 2014 - Present
Retreat Capital Management, Inc. - now part of Allsec Financial Services November 2012 - December 2013
Aetna March 1999 - November 2012
Principal Financial Group June 1994 - November 1999
Skills
Databases, SQL, VBA, Crystal Reports, Data Analysis, Requirements Gathering, Microsoft Excel, Access, SharePoint, Insurance, Health Insurance, Project Management, Business Process, Testing, Data Modeling, Statistics, Requirements Analysis, Forecasting, Reports, User Acceptance Testing, System Testing, Management
Education
California State University Fresno 1989 — 1992
Bachelors, Mathematics, statistics
UnitedHealthcare Account ExecutiveUnitedHealth Group2007 - Present
Aetna December 2004 - January 2007
Aetna Life and Casualty 2004 - 2006
The Hartford 2000 - 2003
Aetna, Inc August 1989 - November 1999
Skills
Disability Insurance, Health Insurance, Account Management, Healthcare, Competitive Analysis, Customer Focus, Insurance, Vendor Management, P&L Management, Customer Relations, Customer Satisfaction, Strategic Planning, Product Development, Market Research, Group Benefits, Team Building, Healthcare Industry, Team Leadership, Problem Solving, Business Strategy, Product Management, Vendor Relations, Business Planning, Marketing Strategy, Health Plans, Market Planning, Business Management, Strategy Development
Education
Bucknell University 1974 — 1978
cWc Healthcare Consultants, LLC January 2015 - Present
Southcoast Physicians Network and Southcoast Accountable Care Organization, LLC 2012 - 2014
CDPHP 2004 - 2012
One Call Medical 1999 - 2003
Oxford Health Plans 1997 - 1998
Mercy Health Plans 1995 - 1997
Aetna 1984 - 1993
Skills
Provider Relations, Managed Care, Provider Contracting, Provider Payment Models, Change Leadership, Team Leadership, Payments, Conceptual Modeling
Education
Bucknell University
BA, Biology
Duke University - The Fuqua School of Business
MHA
Rensselaer Polytechnic Institute at Hartford
MBA, Finance
EPAM Systems April 2015 - Present
MKJ Creative February 2003 - April 2015
Aetna January 2000 - October 2003
Oxford Communications March 1996 - October 1999
DeStijl Design August 1995 - October 1997
Bernhardt Fudyma Design Group May 1994 - July 1995
Skills
Graphic Design, Direct Mail, Logo Design, Creative Development, Corporate Identity, Production, Web Design, Brochures, Brand Development, Adobe Creative Suite, HTML, PowerPoint, InDesign, Photography, Newsletters, Copywriting, Art Direction, Corporate Communications, Creative Direction, Graphics, Marketing, Marketing Strategy, Packaging, Typography, Banners, Digital Marketing, Integrated Marketing, Managed Markets..., Advertising, Layout, Illustrator, Collateral, Posters, Art, Branding & Identity, Corporate Branding, Email Marketing, Marketing Communications, Illustration
Education
Temple University 1990 — 1994
BFA, Temple's Tyler School of Art Graphic Design
Bucks County Community College 1989 — 1990
Council Rock High School
Council Rock High School
DentaQuest June 2015 - Present
Aetna August 2013 - June 2015
Aetna April 2012 - August 2013
Coventry Health Care, an Aetna Company August 2011 - April 2012
Coventry Health Care September 2010 - August 2011
Centene Corporation October 2008 - September 2010
Centene Corporation January 2008 - October 2008
Centene Corporation June 2006 - January 2008
Centene Corporation May 2004 - October 2006
Sisters of Mercy Health System May 2002 - October 2004
Skills
Medicaid, Managed Care, Provider Relations, HIPAA, Healthcare, Health Insurance, Process Improvement, Healthcare Management, Project Management, Healthcare Information..., Data Analysis
Education
Butler University 1997 — 2001
Bachelor of Arts (BA), Cultural Anthropology
School for International Training 1999 — 2000
Aetna June 2012 - Present
Magellan Health Services January 2008 - June 2012
Cigna Voluntary/Star HRG September 2003 - December 2007
Skills
Employee Benefits, Conflict Resolution, Customer Service, Organizational..., Process Improvement, Data Analysis, Employee Engagement, Recruiting, Program Management, Human Resources, Talent Acquisition, Management, Succession Planning, Performance Management, Analysis, Employee Relations, Leadership, Policy, Training, Strategic Planning, Onboarding, Talent Management, Applicant Tracking...
Education
Grand Canyon University 2011 — 2015
MS Licensed Professional Counseling, Counseling
California State University-San Marcos 1995 — 1996
Bachelor of Arts (B.A.), Psychology
Penn Mutual October 2014 - Present
Veeva Systems January 2013 - October 2014
Aetna August 2013 - November 2013
Vertical Screen inc December 2011 - December 2011
Prudential Financial June 2000 - September 2011
C.A. BRIGGS September 2000 - February 2005
Skills
Data Entry, Outlook, Customer Service, Access, Administration, Customer Satisfaction, Windows 7, Computer Hardware, Microsoft Excel, Call Centers, Testing, Microsoft Office 2007, Excel, Word, PowerPoint, Microsoft Office, Problem Solving, Insurance, Customer Relations, A+ Certified, QA ANALYST, Windows Remote Desktop, Help Desk Support, Remote Troubleshooting
Education
Bucks County Community College 2012 — 2013
Information Technology
Aetna December 2013 - Present
Aetna December 2011 - Present
Wheelhouse Marketing 2006 - 2011
Golden Rule Insurance Company (Subsidiary of UnitedHealthcare as of 11/03) 1995 - 2005
Skills
Process Improvement, Health Insurance, Insurance, Strategic Planning, Healthcare, Call Center, Managed Care, Team Building, Business Analysis, Leadership, Account Management, Organizational..., Call Centers, Sales, Cross-functional Team..., Long-term Care, Sales Operations, Leadership Development, Change Management, Strategy, Vendor Management, Performance Management, Training, Contract Negotiation, Coaching, Operations Management, Marketing Strategy, Sales Management, Analysis, Program Management, New Business Development, Customer Service, Risk Management, Management, Employee Benefits, Budgets, Project Management, Business Planning, Marketing
Education
Indiana Wesleyan University
Doctor of Education (Ed.D.), Organizational Leadership
Indiana Wesleyan University 2005 — 2008
MA, Advanced Leadership Studies
Butler University 1991 — 1996
MBA
Purdue University 1988 — 1990
BA, Krannert School of Management
Wheaton College 1986 — 1988
Business
Prospect Medical June 2015 - Present
Prospect Medical May 2010 - Present
Aetna 2005 - 2010
PacifiCare Health Systems 1990 - 2004
Skills
Medicare, Managed Care, Healthcare, Health Insurance, Insurance, Employee Benefits, HMO, Team Building, HIPAA, Leadership, Healthcare Information..., Healthcare Industry, Healthcare Consulting, Medicaid, Provider Relations, Health Policy, Hospitals, Process Improvement, Healthcare Management, Long-term Care, Term Life Insurance, Policy, EHR, Physician Relations, Business Intelligence, Market Intelligence
Education
California Polytechnic State University-San Luis Obispo 1979 — 1984
BS, Biology
Anthem West Region & Specialty Business 2010 - Present
Aetna October 2006 - March 2011
Anthem, Inc., formerly WellPoint January 1986 - December 2006
Skills
Managed Care, Brokers, Health Insurance, Disability Insurance, Insurance, Employee Benefits, Medicare, Health Policy, Team Building, Strategic Planning, New Business Development, Claim, Term Life Insurance, Healthcare, Health Savings Accounts, Underwriting, Leadership, Property & Casualty..., Sales Management, Business Development, Contract Negotiation, Negotiation, Medicaid, Business Strategy, Process Improvement, Business Analysis, Vendor Management, Executive Management, Cross-functional Team..., Strategy, Claims Management, Marketing Strategy, Life Insurance, Healthcare Information..., HIPAA, Sales, General Insurance, Customer Service, Change Management, Long-term Care, Healthcare Industry, Benefits Administration, Management, Workers Compensation, Account Management, Program Management, Marketing, Call Centers, Commercial Insurance, Business Process...
Education
California State University Stanislaus 1979 — 1983
BA, Business
Kaiser Permanente January 2013 - Present
Kaiser Permanente March 2009 - January 2013
The Vitality Group Inc. September 2008 - March 2009
Kaiser Permanente October 2005 - September 2008
American Medical Security from Pacificare 2004 - 2005
Aetna 2003 - 2004
WellPoint 2001 - 2003
Aetna 1999 - 2001
Aetna 1997 - 1999
Aetna 1996 - 1997
Skills
Microsoft Office Suite, Organizational..., Research and..., Sales and Account..., Health Insurance, Healthcare, Strategic Planning, Employee Benefits, Insurance, Medicare, Leadership, Strategy, Account Management, Management, Cross-functional Team..., Sales, Program Management, Salesforce.com, Disability Insurance, Process Improvement, New Business Development, Team Building, Customer Service, Managed Care
Education
George Mason University 2004 — 2008
M.A., Public Policy
Cabrini College 1990 — 1994
B.A., English
Courier News Weekly September 2010 - Present
Aetna August 2008 - December 2008
Arc Group Associates June 2005 - June 2007
Central Montgomery Medical Center November 2003 - June 2005
North Penn Pediatrics August 1993 - November 2002
Skills
Administrative..., Data Entry, PowerPoint, Outlook, Medicare, Spreadsheets, Microsoft Excel, Healthcare, Insurance, Access, Microsoft Office, Employee Benefits, Microsoft Word, Health Insurance, Customer Service, Invoicing, HIPAA, Office Management, Software Documentation, Marketing
Education
Bucks County Community College 1966 — 1967
University of Pennsylvania
Certificate of Accomplishment with Distinction, Vaccines, 95.3%
Bank of America June 2010 - Present
Nelnet June 2007 - July 2010
Winn Dixie 2002 - 2007
Aetna 1999 - 2002
Prudential Healthcare 1986 - 1999
Skills
Financial Analysis, Management, Operations Management, Internal Controls, Forecasting, Accounting, Process Improvement, Analysis, Business Planning, Leadership, Finance
Education
Widener University 1987 — 1992
MBA
Bucknell University 1982 — 1985
Accounting
Aetna 2004 - 2005
Skills
Leadership, Customer Service, Community Outreach, Microsoft Office, Public Speaking, Project Management, Process Improvement, Team Building, Leadership Development, Training, Outlook
Education
California State Polytechnic University-Pomona 1984 — 1989
BA, Business administration
Capital Health Plan February 2009 - February 2015
Icore Health Care August 2008 - January 2009
United Health Group February 2002 - April 2008
Aetna June 2000 - February 2002
North American Medical Mangement August 1996 - June 2000
Humana December 1993 - August 1996
Mercy International Health Services November 1988 - October 1993
Skills
Financial Reporting, Financial Analysis, Forecasting, Microsoft Excel, Microsoft SQL Server, Microsoft Word, Microsoft Access, Crystal Reports, Cognos, Certified Life..., Budgeting, Corrective Actions, Management, Staff Supervision, Financial Modeling, Communication, WordPress, Reimbursement Auditing, Finance, Financial Planning, Leadership, Data Analysis, Analysis, Process Improvement, Healthcare, HIPAA, Managed Care, Access
Education
California Coast University 1992 — 1994
Master of Business Administration (MBA), Finance, General
Eastern Michigan University 1981 — 1984
Bachelor of Business Administration (B.B.A.), Accounting
Aetna November 2013 - Present
Coventry Health Care May 2012 - Present
WellPoint February 2010 - December 2012
WellPoint July 2009 - March 2011
WellPoint November 2008 - February 2009
WellPoint April 2006 - November 2008
WellPoint April 2005 - April 2006
WellPoint August 2004 - April 2005
WellPoint August 2003 - August 2004
Independent Consultant August 2002 - November 2003
Skills
Pharmacy Benefit..., Account Management, Healthcare Management, Healthcare, Health Policy, Pharmacy, Managed Care, Medicaid, Leadership, Pharmacists, Cross-functional Team..., Healthcare Consulting, Process Improvement, Insurance
Education
Purdue University 1994 — 1996
Doctor of Pharmacy, Pharmacy
Butler University 1990 — 1992
Masters of Pharmacology, Pharmacy
Butler University 1983 — 1987
Bachelors of Science, Pharmacy
The Reschini Group April 2012 - Present
The Reschini Group November 2006 - April 2012
The Hartford September 2000 - October 2006
Reliance National April 1998 - August 2000
Travelers January 1996 - March 1998
Aetna August 1994 - January 1996
Education
Bucknell University 1990 — 1994
BS, Business Administration/Accounting
Aetna June 2014 - Present
Aetna March 2013 - June 2014
Aetna September 2003 - March 2013
CNA Group Benefits April 2000 - June 2003
Skills
Health Insurance, Medicare, Process Improvement, Insurance, Life Insurance, Claim, Employee Benefits, Underwriting, Managed Care, HIPAA, Requirements Gathering, Project Planning, Strategy
Education
California State University, Fresno 1996 — 1997
Business Administration and Management, General
California Polytechnic State University-San Luis Obispo 1994 — 1996
Economics
Self Employed June 2015 - Present
Aetna February 2003 - May 2015
Connecticut Probate Court System January 2000 - February 2003
Versicon Consulting Group June 1995 - December 1999
Skills
Microsoft SQL Server, Software Development, ASP.NET, Access, C#, VB.NET, Visual Basic, Web Development, DB2, Business Analysis, Process Improvement, Databases, Insurance
Education
Bucknell University
BS, Mathematics & Statistics
New York University - Courant Institute of Mathematical Sciences
Computer Science
Aetna
Skills
Utilization Management, Management, Managed Care, Healthcare, Nursing, Case Management, Medicare, Customer Service, Home Care, Medicaid, Clinical Supervision
Education
Columbia University School of Nursing 1982 — 1983
Associates, Nursing
Bucks County Community College 1975 — 1979
Nursing
Aetna January 2012 - Present
Community Hospice 2011 - 2012
Arbor Rehab and Nursing 2010 - 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Nursing, Utilization Review, Case Management, Healthcare, Healthcare Management, Home Care, BLS, HIPAA
Education
Manchester Community College 2007 — 2009
Associate of Science (A.S.), Registered Nursing/Registered Nurse
California State University Stanislaus 2002 — 2004
Bachelor's degree, Criminal Justice and Corrections
END 68 HOURS OF HUNGER March 2014 - Present
Balanced Healthcare receivables April 2010 - Present
First Source/MEDASSIST August 2001 - February 2010
Hannaford Bros. Co. 2000 - 2006
Aetna September 1998 - August 2001
Lowell General Hospital 1987 - 1991
Skills
Accounting, Claim, Call Centers, Public Speaking, Contract Negotiation, Leadership, Hospitals, Event Planning, Management, Health Insurance, Legal Research, Nonprofits, Customer Service, Negotiation, Microsoft Office, Invoicing, Business Analysis, Microsoft Excel, Intellectual Property, Litigation, Outlook, Analysis, Time Management
Education
Bunker Hill Community College 1981 — 1983
Associates Degree, Graphic Arts & Visual Communications
Bunker Hill Community College 1981 — 1983
Associate Degree, graphic art and visual communications
Express Scripts August 2014 - December 2014
Aetna, INC. 2009 - January 2013
Aetna 2005 - 2009
Aetna 2002 - 2005
Aetna 2001 - 2002
Aetna 2000 - 2001
Vanguard Investment Grp 1998 - 2000
Brode and Brooks Real Estate 1997 - 2000
Prudential Insurance Company 1996 - 1997
Prudential Insurance Company 1985 - 1995
Skills
Insurance, Health Insurance, Microsoft Office, Vendor Management, Outlook, Life Insurance, Business Process..., Requirements Analysis, Requirements Gathering, Requirements Management, Functional Requirements, Business Analysis, System Testing, User Acceptance Testing, End User Training, Outstanding...
Education
Bucks County Community College
Business Administration and Management, General
Delaware Valley College
Computer Science
Shclicher-Kratz Real Estate Institute
Real Estate License, Real Estate
Aetna, INC. June 2006 - Present
Aetna September 1983 - Present
Skills
Provider Contracting, Network Development, Provider Relations, HMO, Medicare, Credentialing, PPO, Medicaid
Education
Bucks County Community College 1970 — 1971
Education
Aetna June 2015 - Present
Aetna February 2004 - May 2015
Aetna 2002 - 2004
Aetna 1998 - 2002
Aetna 1995 - 1996
Aetna 1994 - 1995
Aetna October 1989 - October 1994
Skills
Training, Needs Analysis, Instructional Design, Adult Learning Theory, Instructor-led Training, Captivate, Performance Consulting, Blended Learning, ADDIE, Leadership, SnagIt, E-Learning, Management, Program Evaluation, Performance Improvement, Project Management, Storyboarding, Visio, PowerPoint, Articulate Suite, Microsoft Excel, Camtasia, Employee Training, Training Delivery, SharePoint, Process Improvement, Adult Education, Staff Development, Curriculum Design, Learning Management..., Health Insurance, Distance Learning, Instructional Technology, SCORM, Articulate Studio, Soft Skills, WebEx, Webinars, Content Management, Training Facilitation, Culture Change, Live Meeting, Resume Writing, Coaching, Team Building, Workshop Facilitation, Research, Writing
Education
Jones International University 2007 — 2009
Master Degree, Adult Educators and Administrators-concentration:Elearning Technology and Instructional Design, 4.0
California Baptist University 2000 — 2003
B.A., Liberal Studies, 3.7
Towers Watson March 2012 - Present
Health Net June 2009 - March 2012
Aetna 2007 - 2009
Aetna 2003 - 2007
Skills
Brokers, Employee Benefits, Health Insurance, Managed Care, Insurance, Underwriting
Education
Cal Poly San Luis Obispo 2002 — 2003
BS, Economics
Aetna June 2015 - Present
Aetna May 2013 - Present
Skills
Leadership, Team Building, Account Management, Process Improvement, Leadership Development, Coaching, Customer Service, Management, Team Leadership, Training, Healthcare, Change Management, Strategic Planning, Marketing, Program Management, Public Speaking
Education
California Polytechnic State University-San Luis Obispo
BA, Communications Studies
Montgomery County Office of Children and Youth April 2012 - Present
Oppenheimer Precision Products May 2009 - August 2011
Kurt Salmon September 2004 - November 2008
GE Capital November 1999 - September 2004
Patient InfoSystems January 1998 - October 1999
Aetna January 1988 - January 1998
Skills
Microsoft Office, Organizing, Excel, Word, Customer Relations, Customer Service, PowerPoint, Attention To Detail, Access, Superior Computer Skills
Education
Bucks County Community College 2012 — 2013
The Restaurant School 1986 — 1987
Associates Degree, Specialized Business, Restaurant Management
Aetna July 2012 - Present
Aetna May 2010 - August 2011
Skills
Data Analysis, Actuarial Exams, Public Speaking, PowerPoint, Microsoft Excel, Microsoft SQL Server, Teamwork, Prezi
Education
Bucknell University 2008 — 2012
Bachelor of Arts (BA), Mathematics
Aetna June 2013 - Present
TriWest Healthcare Alliance June 2009 - April 2013
SHPS September 2006 - May 2009
Health Dialog March 2003 - September 2006
Skills
Healthcare, Disease Management, Diabetes, Management, Coaching, Asthma, Chronic Illness, Interviews, Call Centers, Teaching, Utilization Management, Nursing
Education
California Coast University 1997 — 2004
not completed, Business Administration and Management, General, A
Glendale Community College 2001 — 2001
na, Speech class, A
University of Phoenix 1997 — 1998
Certification Call Center Management, A
Gateway Community College 1991 — 1993
Certification in Health Services Management, A
Washburn University 1981 — 1982
classes toward nursing degree, Registered Nursing/Registered Nurse, A
St. Luke's School of Nursing 1971 — 1974
Registered Nurse Diploma, Registered Nurse
Elm City Cheese Company February 1995 - Present
Aetna January 1988 - February 1995
Skills
Strategic Planning, Business Strategy, New Business Development, Product Development, Marketing Strategy
Education
Bucknell University
Aetna April 2013 - Present
Aetna January 2006 - April 2013
American Cruise Lines June 2002 - January 2006
Education
Bucknell University 1998 — 2002
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Aetna October 2011 - May 2015
Education
Bucks County Community College
Business/Corporate Communications/Paralegal
Aetna February 2005 - January 2011
Mount Auburn Hospital March 2006 - March 2010
FoodMaster September 2001 - November 2009
Massachusetts General Hospital August 2004 - January 2005
DQV Delta Dental Plan of Massachusetts January 1999 - July 2003
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Bunker Hill Community College 2001 — 2009
Associate of Arts (A.A.), Psychology, 3.118