Aetna Company
Industry: Managed care company
DescriptionAetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral ... Headquarters: Hartford, Connecticut, United States CEO: Mark Bertolini (Nov 29, 2010–) Parent organization: CVS Health Revenue: 60.54 billion USD (2017) Number of employees: 49,828 (2017) Subsidiaries: Coventry Health Care, Aetna International Inc.,
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16,414 Aetna employees in database. Find out everything there's to know about Aetna employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Aetna Employees
Aetna September 2014 - Present
Wescom Credit Union February 2013 - September 2014
Wescom Credit Union June 2011 - February 2013
Wells Fargo December 2010 - March 2011
Skills
Insurance, Microsoft Excel, Microsoft Word, Finance, Teamwork, Financial Services, Underwriting, Outlook, Risk Management
Education
California State University-Northridge 2006 — 2010
Bachelor of Science (B.S.), Business Administration and Financial Services
Maxim Healthcare Services October 2013 - Present
Aetna October 2003 - October 2013
Blue Crosss of California - May 1996 - October 2003
Skills
Customer Service, Business Strategy, Political Communication, Strategic Planning, State Government...
Education
California State University-Chico 1982 — 1988
Bachelor's degree, Political Science and Government
Kaiser Permanente March 2012 - Present
Kaiser Permanente August 2003 - July 2010
PacifiCare Health Systems December 2002 - May 2003
Aetna 1998 - 2002
Law Offices of Robert T Harris January 1997 - February 1998
Skills
Public Speaking, Hospitals, Training, Healthcare, Management, Coaching, Curriculum Development, Inpatient, Adult Education, Projects, Revenue Cycle, Ambulatory, Medicare, Invoicing, Leading Projects, Billing, Grant Writing
Education
California State University-Bakersfield 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
California State University-Bakersfield 2010 — 2011
Bachelor of Science (B.S.), Business Administration, Management Concentration
East Los Angeles City College 2005 — 2007
Associate, Business
Watterson College 1996 — 1998
Paralegal Studies, Law
Zenith Insurance Company (United States) May 2015 - Present
Aetna July 2013 - April 2015
Barlocker Insurance Services August 2012 - December 2012
ActionLink November 2010 - July 2011
Skills
Marketing, Communication, Customer Service, PowerPoint, Leadership, Insurance, New Business Development, Account Management, Sales, Team Building, Social Media, Microsoft Excel, Microsoft Office, Microsoft Word, Training, Underwriting
Education
California State University-Fresno 2012 — 2014
Business Administration - Marketing Option, B.S., Marketing
Western Growers April 2015 - Present
Western Growers Insurance Services July 2005 - Present
Aetna January 2002 - July 2005
Skills
Certified Healthcare..., Health Insurance, Health Savings Accounts, Workers Compensation, Insurance, Brokers, Employee Benefits, Underwriting, Commercial Insurance, Strategic Planning, Property & Casualty..., Training, General Insurance
Education
California State University, Fresno 1993 — 1997
Bachelor's degree, English Language and Literature/Letters
Aetna December 1994 - Present
Clovis Unified School District August 1993 - June 1994
Bakersfield City School District August 1990 - June 1992
Skills
Customer Service, Coaching, PowerPoint, Training, Healthcare, Microsoft Office, Client Liaison, Customer Retention, Long-term Customer..., Communication
Education
California State University-Fresno 1985 — 1990
BA, Liberal Studies
Mercy Maricopa Integrative Care January 2014 - Present
Aetna August 2004 - December 2013
CVS Caremark Corporation October 2002 - August 2004
AmeriChoice February 2000 - October 2002
Skills
SQL Server Management..., Intuit QuickBase, Windows Sharepoint..., Project Management, Program Evaluation, Microsoft Office, Communication Training, Medical Terminology, Medical Coding, Technical Course..., Issue Management, Management, Medicaid, Medicare, Managed Care, Analytics, Insurance, Cross-functional Team..., Claim, QuickBase, Health Insurance, HIPAA, Employee Benefits, Public Speaking, Healthcare
Education
University of Arizona 2015 — 2018
DrPH, Public Health Policy & Management
California State University-Fullerton 2012 — 2014
Master's Degree, Public Health
California State University-Dominguez Hills 2009 — 2012
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Stericycle May 2009 - Present
RedBrick Health 2007 - 2009
CVS Caremark Corporation 2006 - 2007
Aetna 2001 - 2006
Aetna 1997 - 2001
Aetna 1995 - 1997
New York Life Insurance Company 1989 - 1995
Skills
Hospitals, Account Management, Healthcare, Salesforce.com, Sales Management, Strategic Planning, Managed Care, Marketing Strategy, Selling, Healthcare Industry, Coaching, Sales, Process Improvement, Leadership, Team Building, Relationship Management, Consultative Selling, Contract Negotiation, Employee Benefits, Hospital Revenue Cycle, Mentoring, Budgets, Mergers & Acquisitions, Strategic Partnerships, Management, Cross-functional Team..., Insurance, Start-ups, CRM, Manage Client..., C-Level Executive..., C-Level Sales, Customer Relations
Education
California State University-Los Angeles 1987 — 1988
Marketing/Marketing Management, General
West Los Angeles College 1984 — 1986
Associate of Arts, Business, Management, Marketing, and Related Support Services
Aetna March 1997 - Present
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Public Speaking, Health Savings Accounts, Employee Benefits, Insurance, Healthcare, Claim, Human Resources, Teamwork
Education
California State University-Long Beach 1984 — 1989
Bachelor's degree, Business Administration and Management, General
CCMSI May 2015 - Present
Exl Services January 2010 - April 2015
Travelers June 1997 - August 2009
Aetna October 1977 - June 1997
Skills
Workers' Compensation..., Workers Compensation, Training, Claim, Insurance, Workers Compensation..., Claims Management
Education
CSUN 1970 — 1975
Bachelor of Arts (B.A.), History
LifeMap June 2015 - Present
LifeMap January 2014 - June 2015
Aetna April 2010 - March 2013
Aetna 2007 - 2010
Aetna 2005 - 2007
Aetna 2002 - 2005
Aetna 1997 - 2002
A Plus Satellite 1995 - 1997
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Public Speaking, Health Insurance, Budget Models, Budget Setting, Finance, Unit Cost Models, Strategic Sourcing, Program Management, Healthcare Reform, Process Improvement, Underwriting, Operations Management, Organizational Design, Vendor Management, Sales Support, Insurance, Account Management, Health Care Reform, Managed Care, Management, Financial Analysis, Claim, Project Management, Healthcare Industry, Leadership, Employee Benefits, Healthcare, Business Analysis, Health Savings Accounts, Performance Management, Sales Operations, Strategy, Brokers, Provider Relations, Strategic Planning, HMO, Medicaid, Disability Insurance, Term Life Insurance, Claims Management, Budgets, Medicare
Education
California State University-Fresno 1988 — 1993
Bachelor of Business Administration (B.B.A.), Accounting
Bank of the West April 2014 - Present
Nordstrom July 2010 - April 2014
Aetna October 2008 - January 2010
Mercury Insurance June 2007 - September 2007
Skills
Merchandising, Retail, Fashion, Customer Service, Apparel, Styling, Microsoft Office, Microsoft Excel, Time Management, PowerPoint, Outlook, Teamwork, Data Entry, Cold Calling, Team Building, Cashiering, Team Leadership, Trend, Store Management, Visual Merchandising
Education
California State University-Northridge 2015 — 2018
History
Moorpark College 2010 — 2014
Associate of Arts (A.A.), History
Aetna February 2010 - Present
Skills
Team Leadership, Team Management, Educational Leadership, Curriculum Development, Training Delivery, Employee Training, Instructor-led Training, Operations Management
Education
California State University, Fresno 1999 — 2008
Bachelor of Science (B.S.), Business Adminstration - Management Option
Fresno City College 1989 — 1998
Associate's degree, General Studies and Management
Aetna June 2015 - Present
AES May 2013 - May 2015
GE December 2010 - May 2013
General Motors June 2008 - December 2010
PCAOB January 2005 - May 2008
Deloitte & Touche January 1999 - September 2004
Skills
Sarbanes-Oxley Act, Internal Controls, Risk Management, US GAAP, Revenue Recognition, Financial Audits, GAAP, Internal Audit, Financial Reporting, SEC filings, Auditing, Sarbanes-Oxley, Financial Accounting, Forecasting, Consolidation, Mergers, IFRS, Financial Analysis, Corporate Governance, Accounting, Assurance, SEC Filings
Education
California State University-Hayward - School of Business and Economics 1990 — 1994
BS, Accounting
SCAN Health Plan (Non-Profit Organization) 2012 - 2014
Molina Healthcare, Inc. 2010 - 2012
Aetna 2008 - 2010
ARTA Medicare Plan — Western Medical Management 2007 - 2008
Community Dental Services 2005 - 2007
MSQUARED Consulting 2004 - 2006
PacifiCare Health Systems 1996 - 1999
PacifiCare Health Systems - Secure Horizons 1985 - 1999
The Walt Disney Company 1979 - 1985
Skills
Medicare, Strategy, Leadership, Healthcare, Medicaid, Strategic Planning, Business Development, Marketing, HMO, Management, Marketing Strategy, Sales Operations, CMS Marketing Guidelines, Sales & Marketing..., Budget Forecasts, Health Insurance, Call Center Performance, Healthcare Industry, Product Management, CRM, Marketing Communications, Sales, Competitive Analysis, Insurance, Health Policy, Process Improvement, Executive Management, Strategy and Execution, Market Research, Provider Relations, Account Management, Sales & Distribution, Sales Planning, Presentation Skills, Health Plan Operations, Hospitals, Sales and Marketing...
Education
Pepperdine University
Master of Business Administration (MBA), Marketing
California State University-Fullerton
Bachelor of Arts (B.A.), Speech Communications, Public Speaking
Aetna May 2013 - Present
First Health August 1986 - Present
Skills
Insurance, Medicaid, Health Insurance, Medicare, Managed Care, PPO, Provider Relations, HIPAA, Healthcare Industry, Network Development, Healthcare Consulting, Health Policy, Healthcare Management, Claim, Revenue Cycle, Physicians, Physician Relations, Disease Management, HMO, Credentialing, Provider Network..., Healthcare, Medical Billing, Practice Management, Healthcare Information..., Utilization Management
Education
California State University-Chico
Bachelor of Arts (BA), Communication and Media Studies
USF
Master of Arts (MA), Health Services Administration
Aetna 2014 - Present
Aetna 2006 - 2014
Aetna 2002 - 2006
Aetna 2000 - 2002
Skills
Health Insurance, Financial Analysis, Financial Accounting, Underwriting, Risk Assessment, Employee Benefits, Insurance Brokerage, Negotiation, Property & Casualty..., Training, Commercial Insurance, Risk Management, Medicare, Health Care Reform, PPO, Insurance, Brokers, Health Savings Accounts
Education
The Chicago School of Professional Psychology 2004 — 2007
MA, Forensic Psychology
California State University-Hayward 2001 — 2004
BA, Psychology
Self-Employed September 2013 - Present
WeWork February 2013 - August 2013
Cherry.com June 2012 - February 2013
Outright October 2011 - June 2012
Gilt Groupe March 2011 - October 2011
Bloomberg July 2010 - March 2011
Gilt Groupe December 2009 - July 2010
CE Interactive February 2009 - August 2009
HotChalk October 2007 - January 2009
Aetna April 2007 - October 2007
Skills
Ruby, Ruby on Rails, JavaScript, AngularJS, CSS, Scala, Play Framework, Java, Objective-C, iOS, Git, Front-end, Mobile Applications, Android, PostgreSQL, MySQL, APIs, HTML, Amazon Web Services..., DevOps, Node.js, Android De, Backbone.js, WordPress, Python, SASS, Illustrator, jQuery, XML, REST
Education
California State University-East Bay 2004 — 2006
BS, Computer Science
Aetna June 1978 - November 2011
Education
California State University-Fresno 1976 — 1978
Bachelor of Arts (B.A.)
US Script December 2011 - Present
Aetna February 2008 - March 2012
Aetna July 2004 - February 2008
Telefonica del Peru June 2000 - July 2002
Skills
SQL, EDI, Unix, Medical Underwriting, ICD-9, Linux, Oracle, Perl, Microsoft Office, Vim, Sed, Pascal, Telecommunications, Ksh, Eligibility, Pharmacy Benefit..., VirtualBox, Grep, Solaris 8/9/10, Awk, SSH, SFTP, PGP, Putty, WinSCP, Cygwin, Powershell, Batch Processing, Cron, Toad, Software Documentation, Visio, Data Warehousing, Access, Business Analysis, Process Improvement, Analysis, Microsoft SQL Server, Requirements Analysis, Databases, SharePoint
Education
California State University-Fresno 2002 — 2007
MS, Industrial Technology, 4.0
Pontificia Universidad Católica del Perú 1993 — 1999
BS, Industrial Engineering
Aetna December 2007 - Present
El Clasificado, LLC 2002 - 2003
Casanova Pendrill Publicidad, Inc. 2000 - 2003
La Opinion 1996 - 1999
adidas 1994 - 1995
Skills
Database Marketing, Multicultural Marketing, Advertising, Relationship Marketing, Strategy, Sales, Integrated Marketing, Marketing, Account Management, Marketing Strategy, Competitive Analysis, Social Media Marketing, Public Relations, Media Planning, Strategic Partnerships, Email Marketing, Direct Marketing, Marketing Communications, Market Research, Digital Marketing
Education
California State University-Dominguez Hills 1986 — 1991
Business, Marketing / Business Management
Aetna December 2009 - Present
UnitedHealth Group July 2005 - June 2009
Aetna January 2004 - June 2005
Health Net May 1999 - June 2001
Cigna May 1994 - May 1999
Skills
Health Insurance, Managed Care, Employee Benefits, Disability Insurance, Account Management, Medicare, Brokers, Sales, Sales Presentations, Strategic Planning, Benefits Administration, Team Building, Marketing, Leadership, Sales Management
Education
California State University-Long Beach 1987 — 1992
BA, Speech Communication
ADP May 2012 - Present
ADP May 2008 - May 2012
ADP May 2006 - May 2008
Aetna May 2005 - May 2006
TekSystems, KForce Technical Staffing May 2003 - May 2006
Skills
Time and Attendance, Databases, Integration, Testing, Analysis, Oracle SQL, SQL, Data Security, Access, HCM, Windows, Visual Basic, Accruals, Software Documentation, Visio, SDLC, Process Improvement, Data Analysis, Project Management, Requirements Analysis, Microsoft SQL Server, ADP Payroll, Networking, Digital Photography
Education
California State University-East Bay 1983 — 1987
B.S., Computer Science
University of Maryland University College 2010 — 2013
M.S., Information Technology, Information Assurance, 3.8
Florida State College at Jacksonville 2001 — 2009
Technical Certificate, Oracle Database Development, Data Forensics, 4.00
Roger B Chaffee 1978 — 1981
Residential Bancorp February 2014 - Present
Guaranteed Rate April 2013 - February 2014
Platinum Home Mortgage September 2012 - April 2013
USA Realty and Loans September 2011 - September 2012
Anthem Blue Cross July 2009 - August 2012
Aetna May 2009 - August 2012
Health Net March 2009 - August 2012
First Team Real Estate February 2011 - September 2011
Wholesale Distribution June 2001 - May 2009
Small Businesses April 1998 - May 2001
Skills
FHA financing, VA loans, FHA Loans, HomePath Loans, FHA 203k Loans, Freddie Mac, Fannie Mae, Conventional Loans, Refinance, Jumbo Mortgage, Jumbo Loan, HARP Program, CHF Platinum, Down Payment Assistance, First Time Home Buyers, Social Media Marketing, Mortgage Lending, Residential Mortgages, Foreclosures, Finance, Financial Analysis, Loans, Credit, HomePath, Investors, Short Sales, Sellers, Real Estate, REO, FHA, FHA Financing, VA Loans
Education
California State University-Los Angeles 2002 — 2004
Master in Business Administration, Information Systems
Ibmec 1996 — 1998
MBA, Finance
Universidade Federal do Rio de Janeiro 1984 — 1988
BS, Production Engineer
United Healthcare September 2014 - Present
California's Valued Trust (CVT) September 2013 - April 2014
Aetna September 1997 - June 2013
L&H Administrators, Inc. April 1996 - September 1997
First Health January 1987 - April 1996
Skills
Healthcare Management, Health Insurance, Leadership Development, Acquisition Integration, Talent Management, Customer Service, Strategic Sourcing, Employee Engagement, Operations Management, Vendor Management, Call Center, Strategic Planning, Managed Care, Process Improvement, Change Management, Management, Employee Benefits, Business Process..., Contract Negotiation, Program Management, Claims Management, Recruiting, Business Analysis, Medicare, Strategy, Brokers, Organizational..., Underwriting, Training, Risk Management, Coaching, Project Management, Leadership, Medicaid, Performance Management, Employee Relations, Outsourcing, Account Management, Negotiation, Business Strategy, New Business Development, Cross-functional Team..., Network Development, Claim, Management Consulting, Team Management, Project Portfolio..., Team Building, Team Leadership, Healthcare
Education
West Coast Christian College
Bachelor of Science (B.S.), Education and Business
California State University-Fresno
San Joaquin College of Law
City of Chanhassen July 2011 - Present
Millennium Trust Company, LLC. May 2012 - May 2014
ING 2000 - 2011
Aetna October 1996 - December 2000
Skills
Financial Services, Firefighting, Leadership, Management, Fire Protection, Retirement, Retirement Planning, Fire Safety, Sales, EMS, Fire Education, Portfolio Management, Mutual Funds, Securities, 401k, Investments, Finance, Wealth Management
Education
California State University-Northridge
Bachelor of Arts (BA)
Aetna September 2009 - Present
Huntington Learning Center April 2008 - August 2009
Peace Corps March 2006 - March 2008
Wells Fargo Bank August 2003 - February 2006
American Red Cross 2001 - 2003
Skills
E-Learning, Management, Customer Service, Grant Writing, Training, Governance, Non-profits, NGOs, Research, Program Development, Strategy, Outlook, Integrated Marketing, Community Outreach, Business Strategy, Strategic Communications, Small Business, Recruiting, Public Relations, Community Development, Public Speaking, Social Networking, Teaching, Project Planning, Business Development, Team Building, Marketing, Corporate Communications, Government, Microsoft Word, Nonprofits, Entrepreneurship, International..., Finance, Auditing, Teamwork, Budgets, Invoicing, Fundraising, Coaching, International Relations, Program Evaluation, Business Planning, Social Media, Employee Benefits, Blogging, Strategic Planning, Sales, Microsoft Excel, French
Education
California State University-Fresno 2009 — 2011
Master's Degree, International Relations
Hope International University 2001 — 2005
Bachelor of Arts, Human Services
Université Paris-Sorbonne 2003 — 2003
Certificate de Francais, French Studies
Neovia Integrated Insurance Services 1988 - Present
Aetna 1987 - 1988
Skills
Management, Insurance, Health Insurance, Public Speaking, Employee Benefits, Customer Retention, Strategic Planning, Human Resources, Health Care Reform, Customer Service, Employee Wellness, Healthcare, Brokers, Employee Relations, Sales
Education
California State University-Fullerton
Bachelor's, English
Cigna February 2014 - December 2014
CIGA May 2013 - December 2013
Vision Technologies September 2012 - May 2013
Talus Partners, LLC September 2012 - April 2013
Blue Cross Blue Shield of Massachusetts September 2012 - April 2013
Aetna January 2012 - August 2012
Northeast Utilities May 2011 - July 2011
Kavaliro May 2011 - July 2011
The Dartmouth Institute for Health Policy and Clinical Practice January 2010 - February 2011
Travelers Insurance July 2006 - June 2009
Skills
Business Intelligence, SAS, Databases, Data Warehousing, SQL, Access, Data Analysis, Unix
Education
Destiny Corporation (Rocky Hill, CT) 2011 — 2011
SAS Data Integration Studio and Marketing Automation Studio
New Horizons (Bloomfield, CT) 2010 — 2010
MS SQL Server
California State University-Dominguez Hills 2004 — 2005
Certificate, Production and Inventory Control
University of Connecticut 2004 — 2005
Certificate, Web Application Development
Central Connecticut State University 2003 — 2003
Masters, Data Mining
University of Hartford 1978 — 1982
Masters, Economics
Excelsior College 1974 — 1976
B.S., Liberal Studies
City University of New York-College of Staten Island 1970 — 1973
A.S., Computer Science
OptumInsight February 2012 - Present
Aetna November 2011 - February 2012
AT&T January 2009 - November 2011
Reality Interactive, LLC October 2007 - June 2008
AT&T November 2005 - October 2007
CSUN - Distance Learning Systems Group November 2004 - July 2005
Skills
E-learning, Distance Learning, Flash, HTML, JavaScript, ActionScript, Photoshop, Captivate, Technical Documentation, Gap Analysis, ADDIE, E-Learning, Training
Education
California State University-Northridge 2000 — 2005
Master of Education (M.Ed.), Educational/Instructional Technology
University of California, Berkeley 1988 — 1993
BA, Physical Sciences
Adolfo Camarillo High School 1984 — 1988
Travelers July 2003 - Present
Travelers November 1997 - July 2003
Travelers November 1994 - November 1997
Aetna June 1987 - April 1991
Skills
Self Insured Certificate, Certified in Business..., Property Damage, Reinsurance, Risk Management, Product Liability, Customer Service, Accident, Risk Assessment, Litigation, Workers Compensation
Education
Court of Masters Sommeliers
Sommelier Student, Passed Level 1
San Diego State University-California State University
Professional Certificate in the Business of Wine
Insurance Educational Association
Associate In Risk Management
National University
Master of Business Administration (MBA), Marketing
California State University-Fullerton
Bachelor of Arts (B.A.), Communication Sciences and Disorders, General
Fullerton College
Associate of Arts (A.A.)
ISU Insurance Agency Network February 2003 - Present
Safeco Insurance June 1999 - February 2003
Aetna December 1997 - June 1999
Skills
Property & Casualty..., Insurance, General Liability, Underwriting, Umbrella, Commercial Insurance, General Insurance, Commercial Lines, Legal Liability, Financial Risk, Employment Practices..., Umbrella Insurance, Surety Bonds, Claim, Employee Benefits, Workers Compensation, Disability Insurance, Directors & Officers..., Inland Marine, Claims Management, Fiduciary, Professional Liability, Risk Management, Reinsurance, Liability, Casualty, Marine Insurance, Life Insurance, D&O, Brokers, Captives, Term Life Insurance, Health Insurance, Excess, Insurance Brokerage, Health Savings Accounts, Enterprise Risk..., Universal Life
Education
California State University-East Bay 1993 — 1997
Bachelor, Health Sciences, Marketing
Blue Shield of California July 2010 - Present
BenefitMall June 2007 - June 2010
Aetna April 2006 - June 2007
Aetna March 2004 - April 2006
Aetna November 1999 - March 2004
Skills
Sales, Account Management, Insurance, Claims Processing, Appeals, Spanish, American Sign Language, Customer Service, Health Care Reform, Underwriting, Employee Benefits, Medicare, Brokers
Education
California State University, Fresno 1996 — 1997
AA, International Business
TaxRehab January 2007 - Present
Private Business Management LLC 1989 - Present
Benefits Outsource Group, Inc. 2002 - 2008
Nova Information Systems 1999 - 2003
Boeing MDTSC 1998 - 2001
Certified Employee Benefits Program - Wharton School University of Pennsylvania January 1990 - June 1998
Consultant 1992 - 1998
Scientific NRG, Incorporated 1990 - 1993
Aetna 1988 - 1990
CPI Group and International Bank and Trust October 1983 - October 1986
Skills
Mediation, Tax, Tax Audits, IRS, Negotiation, Planning, Preparation, Income Tax, Tax Compliance, Tax Research, Strategic Planning, Tax Returns, Auditing, Corporate Tax, Tax Advisory, Mergers & Acquisitions, Financial Reporting, Finance, Accounting, Management, Financial Analysis, Business, Management Consulting, Nonprofits, Budgets, Employee Benefits, Business Planning, Start-ups, Strategy
Education
Whittier Law School 1976 — 1980
JD, Law
University of Southern California Law School 1981 — 1981
Certificate, Tax Planning for Highly Compensated Individuals
University of California, Los Angeles 1987 — 1988
Certificate, Legal Issues in Music Business
Golden Gate University 1983 — 1985
none, Taxation
California State University-Long Beach - College of Business Administration 1975 — 1977
MS, Finance
California State University-Long Beach - College of Business Administration 1971 — 1975
BS, Finance-Investments
Police Officers Standards and Training 1974 — 1974
Certificate, Law Enforcement
Comcast Cable April 2014 - Present
Comcast Cable June 2012 - Present
Central Valley Professionals April 2012 - January 2013
Aetna August 2008 - February 2011
Huffsteter Community Care May 2003 - January 2010
Advantage Cable Services May 2008 - May 2009
Wells Fargo Financial July 2007 - July 2008
Aetna June 2005 - July 2007
Bank of America April 2001 - June 2005
Skills
Supervisory Skills, Managerial Experience, Finance, Computers, Computer Proficiency, Desktop Computers, Healthcare, Health Insurance, Underwriting, Mortgage Lending, Fundraising, Management, Marketing, Loans, Account Management, Analysis, Budgets, Business Analysis, Call Centers, Cash Management, Coaching, Community Outreach, Conflict Resolution, Credit, Customer Satisfaction, Customer Retention, Customer Service, Employee Benefits, Employee Training, Event Planning, Human Resources, Insurance, Leadership, Leadership Development, Microsoft Excel, Microsoft Word, Negotiation, Nonprofits, Payroll, People Skills, Process Improvement, Public Speaking, Recruiting, Sales, Sales Management, Small Business, Social Media, Strategic Planning, Subrogation, System Administration
Education
ITT Technical Institute 2011 — 2013
Pursing Associate of Science Degree, Network Systems Administration
ITT Technical Institute Clovis, CA 2011 — 2013
Network Systems Administration
California State University-Fresno 1996 — 2001
Business Administration, Management
Member - California State University Board of Trustees 1998 — 1999
Aetna June 2012 - Present
UnitedHealth Group May 2011 - May 2012
Rasmussen College April 2009 - December 2011
UnitedHealth Group September 2007 - July 2010
Haworth Marketing & Media June 2007 - September 2007
Grey Direct (G2 Direct and Digital) August 2005 - May 2007
Halogen Response Media September 2004 - August 2005
ID Media February 2003 - September 2004
Skills
Marketing, Analytics, Integrated Marketing, Marketing Strategy, Marketing Communications, Direct Marketing, Advertising, Interactive Marketing, Media Planning, Strategic Planning, Competitive Analysis, Online Marketing, Multi-channel Marketing, Lead Generation, Media Buying, Market Planning, Direct Mail, Customer Acquisition, Campaign Management, Campaign Strategies, Mixed Media, Management, Leadership, Digital Marketing, Online Advertising, Strategy, Digital Strategy
Education
California State University-Northridge 1998 — 2002
BS, Marketing
Seeking Employment Opportunities September 2015 - Present
L.A. Care Health Plan March 2015 - August 2015
Altegra Health July 2010 - October 2014
VHA Inc. June 2007 - March 2009
Parcel Pro June 2006 - June 2007
Aetna September 2004 - June 2006
HealthCare Partners April 2001 - September 2004
Pacific Hospital of Long Beach August 1999 - March 2001
En Pointe Technologies May 1997 - August 1999
Varad Corporation May 1996 - May 1997
Skills
Healthcare, Customer Service, Project Management, Care Coordination, Executive..., Microsoft Office, Medical Terminology, Medicare, Process Improvement, At Multitasking, Program Management, Training & Development, Organization Skills, SharePoint, Visio, Vendor Management, Data Entry, Scheduling, Medical Records, Public Health, Data Analysis, Leadership, Medicaid, CPR Certified, Program Development, Patient Safety, Health Insurance, Healthcare Information..., Social Services, Analysis, Time Management, Health Education, EMR, Medical Billing, EHR, Policy, Managed Care, HIPAA, Program Evaluation, Hospitals, Budgets, Youth Development, Youth Mentoring, Youth Leadership, Fundraising, Civic Engagement, Community Outreach, Corporate Events, Event Management, Nonprofits
Education
California State University-Long Beach 1990 — 1994
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
Southern California Regional Occupational Center (SCROC) 1989 — 1989
Certificate, Medical Reception/Receptionist
Aetna July 2007 - Present
Bank of America October 2006 - July 2007
Bank of America January 1998 - October 2006
Skills
Underwriting
Education
California State University-Hayward 2004 — 2006
Bachelor of Business Administration (BBA), Finance, General
Aetna December 1999 - Present
Saint Agnes Hospital October 1998 - December 1999
Skills
Hospitals, HIPAA, Healthcare Information..., Medicare
Education
California State University, Fresno 1993 — 1997
Bachelor's degree, Community Health and Preventive Medicine
Aetna December 2014 - Present
Sun Life Financial January 2012 - December 2014
Skills
Sales, Customer Service, Management, Employee Benefits, Leadership, Cold Calling, CRM, Disability Insurance, Insurance, Health Insurance, Life Insurance, Brokers, Term Life Insurance, Benefits Administration, Health Savings Accounts, Underwriting
Education
Cal State Fullerton
Bachelor of Arts (B.A.), Business Administration and Management, General
Mary Star of the sea high school
GE, Business Administration and Management, General
Qloud Health May 2014 - Present
Safeway Health April 2012 - May 2014
Mercer Health & Benefits February 2008 - April 2012
Aetna June 2004 - February 2008
Skills
Incentive Programs, Vendor Relations, Corporate Wellness, Cost Containment, Financial Forecasting, Benefits Strategy, Employee Benefits, Healthcare, Underwriting, Insurance, Budgeting, Employee Engagement, Health Insurance, Benefits, Benefits Administration, Strategic Planning, Consultative Selling, Employee Relations, Compliance, Account Management, New Business Development, Negotiation, Mentoring, Health, Performance Management, Talent Management, Contract Negotiations, Wellness Programs, Marketing Strategy, Start-ups, Budgets, Management, Leadership, Process Improvement, Business Development, Selling, Recruiting, Corporations, Human Resources, Strategy, Entrepreneurship, Managed Care, Sales
Education
California State University-East Bay 1998 — 2001
BA, Economics
The St. James Group January 2007 - Present
Aetna September 1997 - November 2009
Skills
Event Planning, Non-profits, Fundraising, Event Management, Public Speaking, Public Relations, Community Outreach, Strategic Planning, Social Media, Marketing, Nonprofits, Social Media Marketing, Social Networking, Customer Service, Community Development, Leadership Development, Marketing Communications, Microsoft Office, Team Building, Leadership
Education
California State University-Fresno 2000 — 2003
Bachelor of Arts (BA), Music Theory and Composition
California State University-Northridge 1994 — 1998
Bachelor's degree, Mass Communication/Media Studies
Novant Health February 2011 - August 2014
Premier, Inc. May 2010 - October 2010
Hill Physicians Medical Group March 2004 - March 2010
Aetna 2002 - February 2004
Aetna 1999 - 2002
Mervyns 1993 - 1998
Skills
Strategy, Strategic Planning, Customer Relations, Provider Relations, Analysis, Healthcare, Healthcare Analytics, Medicare, Medicaid, Cross-functional Team..., Data Analysis, Management, Program Management, Business Analysis, Healthcare Information..., Healthcare Consulting, EHR, Healthcare Management, Leadership, Performance Measurement, Analytics, Change Management, Healthcare Industry, Financial Analysis, Process Improvement, Sensitivity Analysis, Variance Reports, Financial Projection, Performance Metrics, Contract Negotiation, Conceptual Modeling, Financial Modeling, Risk Analytics, Business Strategy, Budgets, Executive Management, Mergers & Acquisitions, Revenue Cycle, Training, Leadership Development, Physicians, Project Planning, Health Policy, HIPAA, Population Health..., Diversity & Inclusion, Physician Relations, Population Health
Education
Saint Mary's College of California 2008 — 2009
MBA, Master of Business Administration
California State University-East Bay 1989 — 1993
BS, Business Finance
New Tech High school
New Tech High school
Aetna October 2001 - Present
Ross Stores April 2006 - December 2012
Longs Drugs March 2001 - August 2003
Rite Aid August 2001 - October 2001
Skills
Research, Employee Benefits, Social Skills, 10 Key, Retail, Data Entry, Merchandising, Customer Service, Inventory Management, Time Management, Outlook, Customer Satisfaction, Management, Microsoft Office, Photoshop, Insurance, Marketing, Sales, Social Networking, Windows
Education
Cal State Hayward 1996 — 2001
Bachelor of Science, Marketing
Aetna January 2015 - Present
Hoag Hospital October 2010 - Present
St. Joseph's Hospital of Orange May 2007 - Present
Haworth October 2013 - November 2014
Good Samaritan Hospital July 2007 - May 2008
Whittier community hospital July 2004 - June 2007
Home Health Care July 2004 - December 2004
Skills
Orthopedic, General Surgery, OB/GYN, Pediatric Nursing, Nursing, Hospitals, BLS, Healthcare, ACLS, Critical Care, Inpatient, Patient Safety, Healthcare Management, Acute Care, EMR, Medical/Surgical, Clinical Research, ICU, Pediatrics, Home Care, Cpr Certified, Patient Education
Education
National Taiwan University 1998 — 2010
B.S.N, Registered Nursing/Registered Nurse
California State University-Fullerton
Monitise April 2015 - Present
In Transition February 2015 - March 2015
Aetna November 2013 - February 2015
Coventry Health Care, an Aetna Company May 2009 - November 2013
Safeway June 2006 - May 2009
Ebay Inc. August 2005 - June 2006
Charles Schwab & Co. April 1997 - November 2004
Lan Supervision August 1995 - September 1996
The Gap, Inc. April 1992 - August 1995
The Union Bank of California March 1987 - April 1992
Skills
Leadership, Process Improvement, Vendor Management, Cross-functional Team..., Change Management, Management, Program Management, ITIL, SaaS, Strategy, Performance Management, Project Management, Talent Management, Integration, IT Strategy, Consulting, IT Management, Start-ups, Training, IT Service Management, Business Intelligence, Team Building, Team Leadership, Customer Satisfaction, Outsourcing, SDLC, Cloud Computing, Information Technology, Business Analysis, PMO, Business Process..., Strategic Planning, Infrastructure
Education
California State University at Long Beach 1980 — 1984
Psychology
Justin-Siena High School 1975 — 1979
General Ed, College Prep
Aetna September 2003 - Present
Pacific Life 2000 - 2003
Safeguard Dental Plan 1998 - 2000
Education
California State University-Long Beach
Littler Mendelson March 2015 - Present
Littler Mendelson January 2013 - February 2015
Align July 2011 - January 2013
Robert Half International March 2005 - July 2011
Robert Half International August 2000 - March 2005
Robert Half International November 1998 - August 2000
Aetna February 1997 - November 1998
Skills
Data Center, Disaster Recovery, VMware, Virtualization, Cisco Technologies, Windows Server, ITIL, Cloud Computing, HP, Vendor Management, Servers, Storage, Active Directory, IT Operations, Linux, Troubleshooting, VMware ESX, Networking, Visio, IT Management, Integration, SharePoint, Security, Solaris, Microsoft Exchange, Unix, Computer Hardware, Operating Systems, VPN, Software Documentation, Information Technology, System Deployment, IT Strategy, DNS, Citrix, Infrastructure, IT Service Management, Enterprise Architecture, Hardware, Technical Support, Network Security, System Administration
Education
California State University-Hayward 1997 — 1999
Los Medanos 1995 — 1997
Computer Science
Aetna 2007 - Present
Aetna 2000 - December 2006
Aetna January 1995 - December 2000
Skills
Health Insurance, Compliance, Insurance, Employee Benefits, Business Analysis, Claim, Call Centers, Software Documentation, Risk Management, Analysis, Vendor Management, Customer Service, Requirements Gathering, Process Improvement, Business Process, Strategic Planning, Medicare, Account Management, Leadership
Education
California State University, Fresno
Bachelor of Science (BS), Business Management, Information Systems
Ericka Rickman Consulting December 2011 - Present
Ucentris Insured Solutions, A Premera Company September 2004 - November 2009
Plan Data Managment February 2003 - August 2004
Aetna February 2002 - 2003
PacificCare Health Systems/Secure Horizons 2000 - 2002
CIGNA 1998 - 2000
QualMed Plans For Health (Health Net) 1996 - 1998
Aetna 1987 - 1996
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Management, Employee Benefits, Insurance, Disability Insurance, Health Insurance
Education
California State University-Long Beach
Saddleback College
Business
Butte County November 2014 - May 2015
Contra Costa Health Plan April 2008 - February 2010
Aetna August 2003 - May 2007
Aetna March 1999 - August 2003
Action Property Management and Sales, Inc. May 1994 - September 1997
One Step Ahead Investments December 1994 - May 1995
Skills
Process Improvement, Budgets, Property Management, Strategic Planning, Data Analysis, Analysis, Forecasting, Project Management, Change Management, Customer Service, Finance, Financial Analysis, Microsoft Excel, Management, Business Analysis, Program Management, Business Process..., Training
Education
California State University-Chico 1993 — 1996
Bachelor, Business, Finance
Diablo Valley College 1988 — 1992
AA, Business
Anthem May 2013 - Present
WellPoint NextRx December 2009 - May 2013
WellPoint NextRx November 2007 - January 2010
WellPoint NextRx April 2007 - November 2007
Anthem April 2006 - April 2007
Aetna April 2005 - April 2006
Aetna 2004 - 2006
Skills
Pharmacy, Managed Care, Pharmacy Benefit..., Pharmacy Automation, Healthcare, Medicare, Medicare Part D, Health Insurance, Data Analysis, Medicaid, Insurance, Employee Benefits, Healthcare Industry, Claim, HIPAA
Education
California State University-Northridge 2006 — 2009
BA, Communications
Moorpark College 2003 — 2006
AA, Art/Art Studies, General
California Dental Network September 2014 - Present
Western Growers November 2006 - September 2014
Aetna July 1998 - January 2006
PacAdvantage 2006 - 2006
John Alden Life September 1989 - July 1997
Skills
Health Insurance, Insurance, Brokers, Health Savings Accounts, Employee Benefits, Managed Care, Sales, Selling, Workers Compensation, Self-funded, Underwriting, Property & Casualty..., Disability Insurance, Claim, Commercial Insurance, Medicare, Provider Relations, Healthcare, Management, Strategic Planning, COBRA, HMO, PPO, Long-term Care, Benefits Administration, Group Insurance, Group Medical, Term Life Insurance, Health Care Reform, Professional Liability, Flexible Spending..., Legal Liability, Accident, Voluntary Employee..., Life Insurance, Casualty, Whole Life, General Insurance, Commercial Lines, Universal Life, Insurance Brokerage, Critical Illness
Education
California State University-Fullerton 1987 — 1989
BA Marketing, Sales
Cal State Fullerton
BA, Business Administration, Marketing
ESTANCIA
Health Net July 2013 - Present
Health Net September 2008 - July 2013
Health Net December 2003 - September 2008
Health Net November 2002 - December 2003
Health Net May 2001 - November 2002
Aetna November 1999 - April 2001
Prudential Healthcare February 1999 - November 1999
Prudential Healthcare August 1994 - February 1999
Prudential Healthcare August 1991 - August 1994
R.A.E. Green Enterprises, aka McDonald's September 1989 - August 1991
Skills
Project Management, Facilitators, Business Analysis, Business Strategy, Business Process..., Training, Business Transformation, Process Improvement, Cross-functional Team..., Leadership, Management, Business Process, Analysis, Recruiting, Employee Training, Project Delivery, Project Portfolio..., PMP, SDLC, PMO, User Acceptance Testing, Change Management, Contract Negotiation, Customer Service, Employee Benefits, Healthcare, Insurance, Management Consulting, Operations Management, Project Planning, Software Documentation, Strategic Planning, Strategy, Vendor Management, Visio
Education
California State University-Long Beach
Bachelor's degree, Business Management
California State University-Long Beach
Master of Business Administration (M.B.A.), International Business
AIG March 2014 - Present
Liberty Mutual Insurance Company November 2012 - June 2013
Farrell and Associates September 2011 - October 2012
Travelers Insurance March 2007 - April 2010
AIG May 1997 - June 2006
Aetna 1990 - 1994
Skills
General Insurance, Property & Casualty..., Liability Analysis, Claim, Insurance, Legal Liability, Commercial Insurance, Liability, Health Insurance, Property Claims, Brokers, Claims Management, Casualty, Professional Liability, Umbrella Insurance, Commercial Lines, Property Damage
Education
California State University-East Bay
Bachelor's Degree, Marketing
LeanAnalytics.com, LLC August 2013 - Present
Aetna July 2012 - August 2013
Lovelace Health Plan September 2009 - June 2012
Axene Health Partners, LLC 2009 - September 2009
MHN 2003 - 2008
MHN: a Health Net Company 2003 - 2008
Health Net 2003 - 2007
Towers Perrin July 1999 - April 2003
Milliman 1995 - 1999
Ernst & Young 1994 - 1995
Skills
Analytics, Analysis, Data Analysis, Insurance, Healthcare, Strategic Planning, Financial Modeling, Business Strategy, Forecasting, Risk Management, Pricing, Predictive Analytics, Healthcare Management, Contract Negotiation, Predictive Modeling, Underwriting, Enterprise Risk..., Business Intelligence, Complex System Modeling, Care Management, Benchmarking, Data Models, Pay For Performance, Decision Trees, Competency Mapping, Organizational Change, Risk, Expert Witness, Statements of Actuarial..., Government Programs, CMS Innovation Awards, Health & Welfare
Education
California State University-Fullerton 1976 — 1981
BA
Troy High School, Fullerton 1972 — 1976
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - Present
Mobile Notary May 2010 - Present
Aetna October 2012 - March 2013
The Golden 1 Credit Union July 2008 - October 2012
FASHION FURNITURE November 2007 - July 2008
Hollister Co. August 2005 - October 2007
Skills
Bilingual Communications, Solid Presentation..., Personal Banking, Spanish-speaking, Marketing Communications, Community Outreach, Email Marketing, Real Estate, Social Media Marketing, Advertising, Customer Service, Social Networking, Management, Marketing Strategy, Sales, Marketing, Coaching, Loans, Mortgage Lending, Insurance, Event Planning, Public Relations, Public Speaking, PowerPoint, Team Leadership, Microsoft Office, Account Management, Microsoft Excel, Direct Marketing, Research, Editing, Leadership Development, Teamwork
Education
Fresno Pacific University 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
California State University, Fresno 2006 — 2010
Bachelor of Arts (B.A.), Philosophy: Pre-Law
California State University, Fresno 2006 — 2010
Bachelor of Arts (B.A.), Chicano Latino American Studies
Aetna March 2012 - Present
Modis May 2011 - March 2012
Employbridge/Resource Accounting August 2009 - May 2011
Kforce August 2008 - July 2009
NESCO Accounting and Finance May 2006 - July 2008
Robert Half International June 2002 - May 2006
Skills
Talent Acquisition, Sourcing, Strategic Sourcing, Technical Recruiting, Applicant Tracking..., Cold Calling, Recruitment/Retention, Interviewing, Hiring, Supervisory Skills, Resume Mining, Partner Relationship..., Social Networking, Networking Events, Interview Preparation, EEO compliance, New Hire Orientation, Employee Relations, Executive Search, Salary Negotiation, Recruiting, Benefits Negotiation
Education
California State University-Chico 1997 — 2002
B.A., Communication Studies and Public Relations
Humana August 2013 - Present
Linda Isham May 2013 - August 2013
Liberty Medical Supply June 2012 - 2013
Liberty Medical Supply 2009 - 2012
Aetna December 2006 - April 2009
DaVita 2005 - 2006
NMHC February 2004 - October 2005
Medco Solutions of Netpark, LLC 2001 - 2004
Wal-Mart Stores Inc. 1994 - 2001
Skills
Healthcare, Pharmacy, Managed Care, Process Improvement, Six Sigma, Operations Management, Call Center, Leadership, Recruiting, Cross-functional Team..., Team Building, Change Management, Project Management, Strategic Planning, Management, Call Centers, Business Analysis, CRM, Data Analysis, Training, Outsourcing, Sales Management, Business Strategy, Analysis, Strategy, Program Management, Coaching, Forecasting, Business Planning, Performance Management, Vendor Management, Start-ups, Budgets, Analytics, Business Process..., Team Leadership, Customer Satisfaction, Professional Mentoring
Education
California State University-Bakersfield 1990 — 1995
Bachelor of Science (B.S.), Business Administration, Management and Operations
Aetna January 2014 - Present
Aetna May 2013 - Present
Sedgwick CMS April 2010 - May 2013
CIGNA Group Insurance April 2004 - June 2010
CIGNA 2004 - June 2010
UnumProvident 1993 - 2004
Unum 1993 - 2004
Skills
Management, Insurance, Workers Compensation, Risk Management, Disability Insurance, Health Insurance, Underwriting, Claim, Process Improvement, Employee Benefits, Managed Care, Leadership, Healthcare, Vendor Management, Strategic Planning, Executive Management, Medicare, Claims Management
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1998 — 2000
Master of Business Administration (M.B.A.)
California State University-Long Beach 1986 — 1990
BA, Organizational and Interpersonal Communication
Aetna February 2015 - Present
Ultimate Software June 2014 - February 2015
PayFlex Systems USA, Inc. February 2011 - June 2014
Ceridian February 2007 - February 2011
The MHA Group October 2005 - February 2007
Nursefinders February 2003 - October 2005
University Community Medical Center May 2002 - February 2003
Skills
Temporary Placement, SaaS, Coaching, Strategic Planning, Employee Training, Employee Benefits, Leadership, Marketing, Account Management, 401k, Payroll, Human Resources, Sales Management, Process Improvement, Training, Recruiting, Benefits Administration, Healthcare, Sales, Salesforce.com, Ceridian, Negotiation, Talent Management, Interviews, Sales Process, COBRA, HRIS, New Business Development, Management, Health Savings Accounts, Contract Negotiation, HIPAA, Performance Management, B2B, Microsoft Excel, Team Building, Marketing Communications, Outsourcing, Hospitals, Lead Generation, Flexible Spending..., CRM, HRO, Customer Retention
Education
California State University-Long Beach 2006 — 2009
MBA, Human Resources and Organizational Leadership
Oregon State University 1996 — 2000
BS, Health Care Adminsitration
Magellan Health Services February 2015 - Present
Health Services June 2000 - Present
aetna 2006 - 2007
Skills
Process Improvement, QI, Quality Assurance, Healthcare Information..., Healthcare, Leadership
Education
California State University-Los Angeles 2006 — 2007
B.S., Computer Information System & Accounting
Aetna October 2012 - Present
MDVIP February 1994 - January 2014
Healthcare Partners of Nevada July 2010 - August 2013
Skills
Healthcare Management, Healthcare, Healthcare Information..., Internal Medicine, Medicine, EHR, Surgery, Hospitals, Clinical Research, Board Certified, Public Health, EMR, Managed Care, Family Medicine, Physicians, Medical Education, Patient Safety, HIPAA, Healthcare Consulting, Medicaid, Informatics, Inpatient, Physician Relations, Medical Terminology, Emergency Medicine, Pediatrics, Prevention, Treatment, Wellness, Quality Improvement, Disease Management, Medicare, Health Education, Orthopedic, Revenue Cycle, Critical Care, Health Policy, Utilization Management, Home Care, Diabetes, Rehabilitation, Acute Care, Primary Care, Pain Management, Healthcare Industry, Practice Management, Sports Medicine, Nursing, Preventive Medicine, Patient Education
Education
University Hospital Richmond Heights Ohio 1991 — 1993
Internal Medicine
Des Moines University-Osteopathic Medical Center 1986 — 1990
DO, Osteopathic Medicine/Osteopathy
Scripps Memorial Hospital 1980 — 1981
Medical Technologist, Laboratory Sciences
Cal State Fullerton 1977 — 1981
BA, Biology
Gannon University 1976 — 1977
Pre-Medicine/Pre-Medical Studies
CIGNA Healthcare January 2012 - Present
McQueary Henry Bowles Troy May 2011 - December 2011
Paychex Benefit Technologies May 2008 - April 2011
Aetna November 2002 - May 2008
Unum November 2000 - March 2002
Aetna June 1997 - October 2000
Mercer August 1995 - June 1997
Aetna May 1991 - August 1995
Skills
Strategy, Account Management, Employee Benefits, Sales, Healthcare Consulting, Health Savings Accounts, High Deductible Health..., Employee Benefits Design, Healthcare Analytics, Benefits Negotiation, Renewal Retention, Medical Underwriting, TX Group 1 License, Health Insurance, Life Insurance, Disability Insurance, Flexible Spending..., Underwriting, Health Care Reform, Salesforce.com, Self-funded, Term Life Insurance, HMO, PPO, Strategic Planning, Insurance, Brokers
Education
California State University-Hayward 1988 — 1991
Bachelor of Science, Marketing
Aetna July 2015 - Present
CareFirst BlueCross BlueShield January 2014 - July 2015
Kaiser Permanente January 2011 - September 2013
Tokio Marine September 2008 - December 2010
UC Davis September 2004 - March 2006
California State University, East Bay 2002 - 2003
Skills
Actuarial Science, Data Analysis, Health Insurance, Insurance, Microsoft Excel, Risk Management, SAS, Access, Employee Benefits, Analysis, Statistical Modeling, Financial Risk, Statistics, Leadership
Education
University of California, Davis 2004 — 2006
Applied Mathematics
New York University 2003 — 2004
Mathematics
California State University-East Bay 2002 — 2003
MS, Computer Science
California State University-East Bay 1999 — 2002
BS, Computer Science & Mathematics
Aetna June 2012 - Present
Aetna July 2002 - June 2012
Aetna March 1995 - July 2002
Skills
Process Improvement, Program Management, Project Portfolio..., Project Management, Leadership, Workshop Facilitation, Vendor Management, Cross-functional Team..., Organizational...
Education
Gonzaga University 2006 — 2010
MA, Organizational Leadership
California State University-Northridge 1997 — 1999
BA, Political Science
Cognizant Technology Solutions August 2013 - Present
OptumInsight March 2012 - August 2013
Ingenix Consulting March 2010 - February 2012
Pricewaterhouse Coopers September 2005 - November 2009
Pricewaterhouse Coopers June 2004 - September 2005
Aetna March 2002 - June 2004
Aetna, Inc March 2002 - June 2004
Aetna 2001 - 2003
DESIGN ALTERNATIVES, INC July 2000 - February 2002
FIRST RX, LLC August 1997 - July 2000
Skills
Healthcare, SOX, Governance, Performance Management, Budgeting, Program Management, Solution Design, Business Process..., SDLC, Budgets, Business Intelligence, Project Management, Solution Architecture, Testing, Analysis, Sarbanes-Oxley Act
Education
The University of Connecticut School of Business 2002 — 2006
Master of Business Administration (MBA), Finance, General
California State University-Fullerton 1990 — 1992
Bachelor of Arts Degree, History
California State University-Fullerton 1989 — 1992
BA, History
El Toro High School
University of Connecticut
Master of Business Administration, Finance; 2006
Kaiser Permanente May 2006 - Present
HealthNet of California October 2004 - May 2006
Colonial Supplemental Insurance April 2002 - August 2004
Aetna 1995 - 2001
Skills
Health Insurance, Account Management, Long-term Care, Insurance, Healthcare, Managed Care, Leadership, Financial Analysis, Benefits Administration, Medicare, Healthcare Information..., Property & Casualty..., Team Building, Underwriting, Training, Healthcare Management, Strategic Planning, Outlook, Brokers, Employee Benefits, Sales, Customer Service, Process Improvement, Disability Insurance, HMO, Marketing, Health Savings Accounts, Hospitals, Life Insurance, PeopleSoft, Term Life Insurance, Customer Retention, Small Business, Management
Education
University of Phoenix 2001 — 2003
Bachelor's degree, Business Administration and Management, General
California State University-Northridge 1988 — 1995
La Tijera Elementary
Westchester High School
Aetna March 2012 - Present
Aetna May 2006 - March 2012
Advanced Medical Imaging January 2002 - May 2006
Skills
Health Insurance, HIPAA, Healthcare, Employee Benefits, Insurance, Software Documentation, Process Improvement, Medicare
Education
National University 2008 — 2009
Master of Public Administration, Public Administration
California State University, Fresno 2002 — 2006
B.A., History
Aetna November 2002 - Present
Hartford Life November 2000 - November 2002
Prudential Healthcare July 1994 - November 2000
City of Pasadena 1988 - July 1994
Skills
Insurance, Benefits Administration, Term Life Insurance, Underwriting, Health Savings Accounts, Managed Care, Health Insurance, Brokers, Employee Benefits, COBRA, Disability Insurance, Account Management, Health Care Reform, Open Enrollment, Medicare, Claim, Life Insurance, Long-term Care
Education
California State University-Los Angeles 1987 — 1992
Bachelor of Business Administration (BBA), Management
Kaiser Permanente August 2009 - Present
American Specialty Health, Inc. March 2008 - July 2008
United Healthgroup - i3Statprobe December 2005 - February 2008
Aetna December 2002 - September 2005
Aetna US Healthcare December 2000 - December 2002
Skills
Healthcare, Program Management
Education
National University 1997 — 2000
MBA, Healthcare Administration
California State University-Long Beach 1993 — 1996
B.A., Kinesiology - Athletic Training
Capital Insurance Group September 2013 - Present
QBE North America 2011 - September 2013
QBE Regional/Unigard June 2009 - September 2011
Unigard January 2008 - June 2009
Safeco 2006 - 2008
DM Insurance Services 2001 - 2006
Pacific Ag Insurance Agency 1999 - 2001
Sequoia 1995 - 1999
Aetna 1990 - 1995
Skills
Risk Management, Property & Casualty..., Underwriting, Commercial Insurance, Commercial Lines, Casualty, Insurance, Liability, General Insurance, Claim
Education
Florida State University 2006 — 2008
MS, Risk Management/Insurance
California State University, Fresno 1986 — 1989
BA, Economics
American Income Life Insurance Company June 2014 - Present
Independent HR/Business Consultant January 2006 - Present
Harbor Freight Tools 2013 - 2013
Body by Design February 2011 - February 2012
Bank of America December 2005 - November 2008
Countrywide Financial Corporation November 2002 - December 2005
Aetna May 2000 - March 2002
John Alden Life Insurance Company 1990 - 1997
Skills
Employee Relations, Office Management, Employee Engagement, Human Resources, Risk Management, Talent Management, Leadership, Management, Employee Benefits, Onboarding, Performance Management, Workforce Planning, Talent Acquisition, Policy, Program Management, HR Consulting, New Hire Orientations, Succession Planning, Benefits Administration, Strategy, Training, Recruiting, HR Policies, Analysis, Leadership Development, Employee Training, Organizational..., College Recruiting, Deferred Compensation, Personnel Management, Organizational Design, Organizational..., Interviews, Applicant Tracking..., Job Descriptions, Career Development
Education
California State University-Northridge 1978 — 1980
BA, Psychology
Corterra Real Estate March 2005 - Present
Certus Home Mortgage March 2005 - Present
Vision Realty Group 1999 - March 2005
Aetna 1995 - 2001
Skills
Sellers, REO, Single Family Homes, Condos, First Time Home Buyers, Short Sales, Buyer Representation, Refinance, Residential Mortgages, National Association of..., NMLS Licensed, DocuSign, Equator
Education
California State University-Hayward - School of Business and Economics
BS, Business Administration
Chabot College
Associate of Arts (AA), Real Estate
Blue Shield of California November 2014 - Present
Blue Shield of California December 2008 - November 2014
Health Net October 2004 - December 2008
Health Net March 2000 - October 2004
Aetna August 1999 - March 2000
Prudential Healthcare February 1998 - August 1999
Skills
Underwriting, Health Insurance, Insurance, Employee Benefits, Brokers, Claim, Managed Care, Medicare, Benefits Administration, Health Savings Accounts, Financial Risk, Financial Analysis, Strategic Planning, Account Management, Analysis, HIPAA, Healthcare
Education
California State University-Northridge 1995 — 1997
BA, English
Training Systems Design April 2015 - Present
Freelance January 2010 - Present
USC Marshall School of Business August 2013 - April 2015
Aetna March 2009 - August 2013
Aetna September 2005 - March 2009
Skills
Web Development, JavaScript, HTML, Flash, ActionScript, CSS, WordPress, jQuery, Photoshop, After Effects, Web Design, Web Applications, Web Application Design, PHP, Front-end, Final Cut Pro, Quickbase, Illustrator, Premiere, Avid, Mac OS X, Windows 7, Graphic Design, Motion Graphics, Espresso, AngularJS, SharePoint, SharePoint Designer, SharePoint 2013, SVN
Education
California State University-Northridge 2007 — 2009
BA, Multimedia Production
Aetna November 2011 - Present
Aetna Health Plans May 2003 - November 2011
Managed Health Network January 1999 - May 2003
Didi Hirsch Community Mental Health Center October 1993 - January 1999
Skills
Healthcare, Mental Health, Utilization Management, Counseling, Psychotherapy, Case Management, Behavioral Health, Managed Care, Treatment, Psychology, Family Therapy, Adults, Adolescents, Insurance, Health Insurance, Counselling, Couples, Crisis Intervention, Clinical, Healthcare Management, Social Services, Clinical Supervision, Health, Motivational..., Mental Health Counseling, Group Therapy, HIPAA, Therapists, Disease Management, Mindfulness, Grief Counseling, Life Transitions, Case Management Services, Utilization Review, Interventions, Anger Management, HMO, Plannning, CBT, Workshop Facilitation, Inpatient, Health Policy, Health Education, Prevention, Healthcare Industry, Self-esteem, EAP, Public Speaking, Stress Management, Case Managment
Education
California State University-Northridge 1987 — 1992
M.S., Educational Psychology Counseling
University of California, Los Angeles 1974 — 1978
B.S., Anthropology
Aetna August 2008 - Present
Aetna June 2004 - August 2008
PacifiCare September 1991 - June 2004
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1988 — 1990
BA, Business Administration
University of Tennessee-Knoxville 1985 — 1988
Business Administration
UnitedHealth Group June 2008 - Present
UnitedHealth Group November 2005 - June 2008
Aetna September 1986 - October 2002
Education
California State University-Dominguez Hills 1996 — 1999
BS, HealthScience (Community Health)
Aetna August 2002 - Present
Trilogy Consulting 1995 - 2001
Southern California Edison 1980 - 1994
Skills
Cognos, SAS programming, SAS, SQL, Data Warehousing, Business Intelligence, Data Analysis, Data Mining, Analysis, Business Analytics, Data Management, Databases, Unix, Clinical Data Management, Oracle, Business Analysis
Education
California State University-Los Angeles
English
CIGNA Group Insurance August 2013 - Present
Mercer Health & Benefits April 2010 - July 2013
Aetna April 2007 - February 2010
CIGNA Group Insurance September 2004 - April 2007
Universal Life Resources (ULR) January 2000 - September 2004
Skills
Health Insurance, Insurance, Employee Benefits, Benefits Administration, Disability Insurance, Claim, Managed Care, Life Insurance, Workers Compensation, Underwriting, Brokers, Health Savings Accounts, Medicare, COBRA, Health Care Reform
Education
California State University-East Bay 1995 — 1998
BS, Industrial Psychology
Aetna June 2010 - Present
United Health Care December 2008 - June 2010
Kaiser Permanente May 2005 - December 2008
The Cooper Companies December 2004 - February 2005
Skills
Data Analysis, Hospital Reimbursement, Contract Negotiation, Contract Pricing, Insurance, Finance, Management, Training, Strategic Planning, Recruiting, Leadership, Negotiation, Market Research, Process Improvement, Financial Projection, Risk Management, Data Modeling, Microsoft Excel, HMO
Education
California State University-East Bay 2004 — 2006
MBA, Business Administration - Finance
University of California, Berkeley 2001 — 2003
BS, EECS
Aquarium of the Pacific January 1999 - Present
California State University, Fullerton September 2005 - Present
H & R Block January 2012 - Present
Firemans Fund Insurance Company January 2008 - September 2011
Fireman's Fund Ins.Co. December 2002 - January 2008
Aetna 1978 - 1995
Aetna 1978 - 1995
Skills
Property & Casualty..., Insurance, Commercial Insurance, Commercial Lines, Underwriting, Casualty, Liability, Professional Liability, General Insurance, Workers Compensation
Education
California State University-Long Beach - College of Business Administration
BS, Business
Travelers October 2006 - Present
Travelers Insurance October 1998 - October 2006
Travelers September 1992 - October 1998
Aetna January 1989 - September 1992
Skills
Property & Casualty..., Claims Management, Casualty, Insurance, Commercial Lines, Workers Compensation, Liability, Commercial Insurance, Claim, Legal Liability, Professional Liability, Litigation, Litigation Management, Employment Practices..., Subrogation, Liability Analysis, D&O, Claim Investigation, General Insurance, Umbrella Insurance, Underwriting, Brokers, Property Damage, Claims Handling, Property Claims, Claims Resolution, Reinsurance, Inland Marine, Casualty Insurance
Education
California State University-Long Beach 1985 — 1988
BA, Communication
University of Minnesota-Twin Cities 1983 — 1984
Communications
Aetna October 2014 - Present
Aetna February 2012 - Present
WellPoint December 2008 - February 2012
Schulman Financial January 2008 - December 2008
Prudential Financial June 2001 - December 2007
Skills
Disability Insurance, Insurance, Process Improvement, Sales, Leadership, Management, Workers Compensation, Health Insurance, Underwriting, Health Savings Accounts, Brokers, Employee Benefits, Benefits Administration, Strategic Planning, Team Building, Sales Management, CRM, Product Marketing, Consultative Sales..., Medicare, Account Management, Property & Casualty..., Healthcare, New Business Development, Life Insurance, Managed Care, Human Resources, Business Strategy, Change Management, Commercial Insurance, Performance Management, Selling, Vendor Management, Salesforce.com
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1979 — 1984
BA, Business
Aetna November 2011 - Present
Aetna June 2010 - November 2011
US Navy September 2003 - February 2009
Education
California State University-Fresno 2009 — 2009
B.S., Business-Finance
Aetna February 2015 - Present
Aetna February 2015 - Present
Aetna 2014 - January 2015
ACE Group 2006 - 2012
Skills
Underwriting, Insurance, Property & Casualty..., Liability, Professional Liability, E&O, Reinsurance, Legal Liability, Employment Practices..., Commercial Insurance, Small Group Health..., Visual Basic, Anyalitcal Skills, Excess, Workers Compensation, Inland Marine, Umbrella Insurance, Directors & Officers...
Education
California State University-Long Beach
Bachelor of Science (B.S.), Electrical Engineering
Prudential Financial January 2015 - Present
Prudential Financial August 2013 - December 2014
Sun Life Financial September 2008 - July 2013
Aetna September 2005 - September 2008
CIGNA Group Insurance May 2002 - September 2005
Prudential Healthcare June 1993 - February 2001
Skills
Dental, Employee Benefits, Group Benefits, Disability Insurance, Accident, Health Insurance, Term Life Insurance, Brokers, Life Insurance, Insurance, Group Insurance, Medical Stop Loss..., Voluntary Employee..., Underwriting, Sales
Education
California State University-Northridge 1990 — 1995
Bachelor, Finance
Casa de Strong September 2015 - Present
Bankers Life 2013 - 2013
Bankers Life 2013 - 2013
Aetna February 2001 - October 2012
Kings County Office of Education August 1994 - December 1999
Lemoore Advance Weekly August 1996 - August 1997
Skills
Health Insurance, Medicare, Employee Benefits, Long-term Care, Managed Care, Insurance, Claim, Medicaid, Healthcare Industry, Claims Management, Life Insurance, HIPAA, Provider Relations, Analysis, Management, Public Speaking, Microsoft Office, Customer Service, Strategic Planning, Team Building, Training
Education
Capella University 2013 — 2015
Master's degree, Computer and Information Systems Security/Information Assurance, 4.0
Fresno Pacific Biblical Seminary 1997 — 2000
Master's degree, Theology
California State University-Fresno 1992 — 1994
Bachelor of Arts (BA), History
West Hills College Lemoore 1989 — 1992
Associate's degree, Business Administration and Management, General
PepsiCo February 1997 - Present
Aetna August 1989 - February 1996
Skills
Project Management, WAN, Enterprise Mobility, Wireless Mobility, Enterprise Network..., Information Systems, WiFi, WLAN, Network Performance..., Mobility Management, Industrial Ethernet, IEEE 802.11, 802.11n, 802.11b, IT Infrastructure Design, 802.11g, 802.11a, 802.15.4, MS Project, Cat6, Cat5e, Data Network Design, Cisco Wireless, Aruba Wireless, Cisco IOS, Cisco Technologies, Enterasys, Symbol, Intermec, Siemens Scalance..., Dematic, Rockwell Automation, Allen Bradley, Wireless Site Surveys, Wireless Sensor Networks, Wireless Security, Wireless Networking, Network Design, IT Management, Integration, Network Infrastructure..., Vendor Management, Data Center, Networking, Wireless, Business Analysis, Cross-functional Team..., Disaster Recovery, Process Improvement
Education
Saint Leo University 2008 — 2011
BS, Computer Information Systems
Monkvic's Sailing Academy 1990 — 1998
Class Action Racing
California State University-Fullerton, Mihaylo College of Business and Economics 1989 — 1990
Business
Community College of the Air Force 1984 — 1989
AS, Fire Science
Aetna April 2015 - Present
Aetna May 2014 - April 2015
Skills
Customer Service, Health Insurance, Employee Benefits, Insurance, Management
Education
University of Phoenix 2003 — 2006
Master's degree, Business Administration and Management, General
California State University, Fresno 1999 — 2003
Bachelor of Science (B.S.), Marketing
Aetna 2013 - Present
Travel Planners International 2012 - Present
Education
California State University-Dominguez Hills 2008 — 2011
B.S., Nursing
Gwynedd Mercy University 2000 — 2002
A.S., Nursing
Ace Westchester October 2000 - Present
CNA E&S 1995 - 2000
Aetna October 1989 - October 1995
Skills
Property & Casualty..., Insurance, Commercial Insurance, Legal Liability, Professional Liability, Reinsurance, Brokers, D&O, Workers Compensation, General Insurance, Employment Practices..., Inland Marine, Claim, Claims Management, Risk Management, Litigation Management, Health Insurance
Education
California State University-Fullerton - College of Business and Economics
Voya Financial February 2015 - Present
Voya Financial April 2012 - February 2015
Aetna February 2011 - April 2012
Aetna August 2009 - February 2011
Aetna January 2008 - August 2009
Aetna April 2007 - December 2007
Skills
Disability Insurance, Claim, Statistical Modeling, Analysis, Financial Modeling, Data Analysis, Access, Statistics, Critical Illness, Accident, Quantitative Analytics, Financial Analysis, Stochastic Modeling, R, Financial Reporting, Microsoft Excel, SQL
Education
The University of Chicago Booth School of Business 2015 — 2017
The University of Connecticut 2006 — 2007
M.S., Mathematics, GPA: 3.9
California State University-Fullerton 2002 — 2006
B.A., Mathematics, GPA: 3.8
California State University-Fullerton 2002 — 2006
B.A., Economics, GPA: 3.8
Muir Medical Group IPA June 2013 - Present
St. Joseph Parish 2006 - Present
Multiple Skilled Nursing and Assisted Living Facilities February 2013 - June 2013
Caring Solutions LLC May 2010 - January 2011
Sutter Health 2005 - 2010
Aetna 1999 - 2003
Brown and Toland Medical Group, formerly California Pacific Medical Services Organization 1995 - 1999
Prudential Healthcare 1991 - 1995
Skills
Leadership, Marketing, Change Management, Ethics, Program Management, Community Outreach, Nonprofits, Proposal Writing, Project Management, Event Planning, Program Development, Hospitals, Sales Management, Team Leadership, Organizational..., Team Building, Policy, Practice of Building a..., Understanding Values,..., Leadership Theory, Global Contexts for..., Leadership in Action, Sustainable..., Project Proposal..., Building Cross-Cultural..., Public Policy Making..., The Future of Leadership, Personal ande..., Relationship..., Project planning and..., MediCare Advantage, Accountable Care, Healthcare, Training, Management, Public Speaking, Healthcare Information...
Education
Saint Marys College of California 2010 — 2012
Master of Arts, Leadership Studies
California State University-Hayward 1995 — 1995
MBA
Bal
Antioch Rotary July 2013 - Present
Antioch Little League October 2012 - October 2014
Antioch Little League September 2011 - October 2013
Empact January 2011 - July 2012
Aetna 1997 - 1998
Aetna 1993 - 1997
Aetna 1991 - 1992
Aetna 1988 - 1991
Skills
Sales, Training, Marketing, Time Management, Management, Public Relations, Insurance, Financial Analysis, Team Building, Strategic Planning, Customer Service
Education
Cal State Hayward 1993 — 1996
MBA, Marketing Management
University of California, Berkeley 1986 — 1988
BS, Business Administration
Diablo Valley College 1984 — 1986
Business Administration
Prudent Financial Group February 2013 - Present
ODS June 2011 - September 2012
The Art Institute of Seattle July 2010 - June 2011
Pro Marketing Insurance Services January 2008 - February 2009
Aetna January 2004 - April 2007
Ameritas Life Insurance Corp May 1995 - April 2001
Skills
Market Research, Direct Marketing, Customer Service, Problem Solving, Insurance, Sales Support, B2B, Marketing Strategy, Coaching, Customer Relations, Account Management, PowerPoint, Public Speaking, Excel, Word, Microsoft Office, Marketing Communications, Email Marketing, Social Media Marketing, Team Building, Access, Outlook, Administration, Team Leadership, Writing, Salesforce.com, Consultative Selling, Marketing Research, Competitive Analysis, Business Analysis, Competitive Intelligence, Training, Staff Development, Business Relationship...
Education
Durham Technical Community College 2014 — 2015
Physical Sciences, 4.0
Wake Technical Community College 2013 — 2014
Physical Sciences, 4.0
California State University-Fullerton 1989 — 2004
BA, Business: Finance, 3.0
Aetna December 2011 - Present
Aetna January 2008 - December 2011
Skills
Insurance, Claim, Disability Insurance, Underwriting, Medicare, Provider Relations, Actuarial Science, Network Development, Reinsurance, Property & Casualty..., Group Medical, Claims Management
Education
California State University-Dominguez Hills
Bachelor of Arts (B.A.)
Rael & Letson Consultants and Actuaries October 2013 - Present
Blue Shield of California 2003 - 2011
Aetna 1995 - 2003
Bank of America 1984 - 1994
Skills
Health Insurance, Brokers, Health Savings Accounts, Insurance, Employee Benefits, Disability Insurance
Education
California State University-Hayward 2000 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General
Landscape Communications May 2007 - Present
Lawrence P. Shield May 2006 - Present
Shield Expressions 2000 - Present
Aetna August 2006 - May 2007
Santiago Canyon College November 2002 - May 2003
Chaffey College May 2001 - March 2002
Skills
Editing, Interviews, Technical Writing, Writing, Copywriting, Web Content, Copy Editing, Online Editing, Product Reviews, Research, Advertising, Press Releases, Trade Show Planning, Trade Show Presentations, Trade Show Exhibitor, Graphics Layout, Investigative Reporting, Economic Research, Mac OS, Photography, Windows 7, Newsletters, event planning, Public Relations, Conflict Resolution, Refereeing, Statistics, Swedish, Filemaker Pro
Education
California State University-Fullerton 1983 — 1988
Bachelor of Arts (BA), Communication, General
Uppsala University 1986 — 1987
One-year exchange program - Sweden, International Communications
Aetna July 2015 - Present
Synergy Companies January 2011 - July 2015
Allied Inspections, Inc. March 2010 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Strategic Planning, Public Speaking
Education
California State University-Fresno 2004 — 2008
Bachelor of Arts (B.A.), Geography
TriNet October 2014 - Present
NorthgateArinso Employer Services August 2013 - May 2014
Xerox January 2011 - May 2013
Aetna 2005 - 2011
PacificCare Health Systems 1996 - 2004
Skills
Policy, Project Management, Employee Benefits, Internal Audit, Management, Vendor Management, Auditing, Program Management, Process Improvement, Enterprise Software, Databases, Business Process
Education
CSUDH
Bachelor of Science (BS), Health Services/Allied Health/Health Sciences, General
Aetna
Skills
Customer Service, Disease Management, Employee Benefits, HMO, Health Policy, Health Savings Accounts, Managed Care, Medicare, Medicaid
Education
California State University, Fresno 1981 — 1982
Bachelor of Science (BS), Health Science - School and Community Health
Aetna March 2012 - Present
Randal Atwell, Insurance Broker May 2011 - March 2012
Sallie Hunt, LMFT, FAPA December 2007 - March 2012
Skills
Health Insurance, Claim, Insurance, Medicare, Claims Management, Employee Benefits, HMO, Claims Resolution, Claim Investigation, Provider Relations, Medicaid, PPO, HIPAA, Claims Handling, Benefits Administration, Process Improvement, Risk Management, Outlook
Education
California State University, Fresno 2007 — 2011
Bachelor's degree, Psychology
Aetna October 2012 - February 2014
Aetna 2012 - 2014
Bank of America December 2010 - October 2012
Skills
Adobe Creative Suite, Microsoft Office, Customer Service, Sales, Mac OS, Windows
Education
ITT Technical Institute-Clovis 2013 — 2015
Associate of Science (A.S.), Electrical and Electronics Engineering
California State University, Fresno 2006 — 2009
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Travelers 1996 - Present
Aetna 1993 - 1996
Aetna June 1988 - 1993
Education
California State University-Long Beach 1982 — 1986
Bachelor's Degree, Business Administration