Aetna Company
Industry: Managed care company
DescriptionAetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral ... Headquarters: Hartford, Connecticut, United States CEO: Mark Bertolini (Nov 29, 2010–) Parent organization: CVS Health Revenue: 60.54 billion USD (2017) Number of employees: 49,828 (2017) Subsidiaries: Coventry Health Care, Aetna International Inc.,
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Aetna Employees
Aetna October 1997 - Present
Universal Copy Service January 1987 - May 1997
Skills
Insurance, Health Insurance, Claim, Medicare, Medicaid, Underwriting, Tax Accounting, Project Accounting, Financial Accounting, Internal Audit, Financial Audits, Managed Care, Risk Management, Claims Management, Claim Investigation, Employee Benefits, Training, Management, Commercial Insurance, Healthcare, Leadership, Process Improvement
Education
Mount Saint Mary's University 2007 — 2011
Bachelor’s Degree, Accounting and Business/Management
Charter Oak State College 2005 — 2007
Associate of Science (A.S.), Business/Commerce, General
Humana April 2014 - Present
Humana Inc. January 2015 - May 2015
Humana May 2013 - April 2014
North American Medical Management March 2010 - May 2013
Aetna August 2002 - December 2008
Skills
Software Documentation, Utilization Management, Disease Management, Case Managment, Microsoft Office, MDX, Project Coordination, NCQA, Medical Records, Healthcare Industry, Medical Terminology, Medical Coding, Medicine, Informatics, HIPAA, Case Management, Health Policy, Medicaid Managed Care, Quality Management, Health Insurance, Health Education
Education
South Suburban College 2009 — 2010
CNA, Health Services/Allied Health/Health Sciences, General, PASSED CERTIFICATION EXAM
Charter Oak State College 2005 — 2010
Bachelor of Applied Science (BASc), Healthcare, GPA - 3.86
South Suburban College 2002 — 2004
Medical Assistant, Healthcare
Aetna December 2014 - Present
Aetna September 2007 - Present
Skills
Medicare, Provider Relations, Insurance, Health Insurance, Call Center, Travel Agent, Customer-focused Service
Education
Charter Oak State College 2014 — 2015
Associate’s Degree, Social Work
Penn Foster 2011 — 2012
Travel and Exploration
Colonie Central High School 1980 — 1984
business
Kaiser Permanente 2014 - Present
Aetna June 2012 - December 2013
Aetna May 2010 - June 2012
Aetna June 2009 - June 2010
Aetna June 2007 - June 2009
Aetna June 2006 - June 2007
Aetna April 2005 - June 2006
Anthem June 2003 - June 2005
Anthem June 2001 - June 2003
Anthem June 2000 - June 2001
Skills
Strategy Creation, Strategy Execution, B2C marketing, Healthcare Consulting, Product Development, Product Management, Provider Relations, Program Management, Employee Benefits, Insurance, Medicare, Health Insurance, Strategy, Leadership, Healthcare, Multi-channel Marketing, Process Improvement, Strategic Planning, Integrated Marketing, CRM, Segmentation, Marketing, Start-ups, Management Consulting, Management, Project Portfolio..., Direct Marketing, Business Development, Cross-functional Team..., Vendor Management, Executive Management, Marketing Research, Analytics, Competitive Analysis, Business Process..., Customer Retention
Education
Quinnipiac University
Master of Business Administration (MBA), Business Administration and Management, General, Honors
Charter Oak State College
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, Honors
Harvard Business School
Certificate of Completion, Business Marketing Strategy
Aetna November 2006 - Present
Aetna May 1997 - November 2006
Prudential Healthcare September 1992 - May 1997
Skills
Healthcare, Health Insurance, Process Improvement, Business Analysis, Claim, HIPAA, Leadership, Employee Benefits, Managed Care
Education
Charter Oak State College 2010 — 2012
Bachelor of Arts (B.A.), Psychology/ Sociology
Charter Oak State College 2008 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Aetna March 2014 - Present
Aetna February 2012 - March 2014
Aetna December 2009 - February 2012
Aetna March 1999 - December 2009
Florida Hospital January 1998 - February 1999
Florida Department of Health August 1996 - December 1998
Columbia Healthcare March 1995 - May 1997
St. Joseph's Children's Hospital November 1993 - November 1995
Brandon Regional Hospital April 1993 - November 1994
Skills
Disease Management, Managed Care, Utilization Management, Certified Case Manager, Supervisory Experience, Supervisory Management, Supervisory Skills, Personnel Supervision, Presentations, Health Consulting, Nursing, Nursing Management, Medicare, Healthcare Information..., Healthcare Management, Leadership, Medicine, Network Contracting, Provider Education, Provider Relations, Clinical Research, Hospitals, Healthcare, Case Management, Health Policy, Home Care, Quality Improvement, HIPAA, Healthcare Consulting, Healthcare Industry, Health Insurance, Informatics, HMO, Pediatrics, Health Education, EMR, Physicians, EHR, Wellness, Long-term Care, Utilization Review, Community Health, PPO, Training, Patient Advocacy, Accountable Care, HEDIS, Inpatient, Medical/Surgical, Patient Education
Education
St. Petersburg College 1991 — 1993
Nursing, Registered Nursing/Registered Nurse, 3.2
Charter Oak State College
Aetna August 2012 - Present
Aetna October 2007 - August 2012
Aetna November 2005 - October 2007
Skills
Health Insurance, Insurance, Healthcare, Managed Care, Medicare, Customer Service, Brokers, Strategic Planning, Account Management, Sales
Education
Charter Oak State College 2012 — 2014
Bachelor of Arts (B.A.), Health/Health Care Administration/Management
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Health/Health Care Administration/Management
Santander Consumer USA Inc. September 2015 - Present
Santander Consumer USA Inc. July 2013 - August 2015
GM Financial February 2013 - June 2013
Aetna March 2006 - October 2011
Aetna July 2002 - February 2006
Aetna February 2000 - June 2003
Skills
Leadership Development, Talent Management, Change Management, Performance Management, Training, Employee Training, Performance Consulting, Leadership, Human Resources, Coaching, Workshop Facilitation, Management Consulting, Curriculum Design, Process Improvement, Developing Training..., Active Learning, Program Facilitation, Learning Management, Organizational Design, Corporate Education, Organizational..., 360 Feedback, Succession Planning, Instructional Design, Employee Benefits, Employee Engagement, Performance Improvement, Management, Training Delivery, Curriculum Management, Cross-functional Team..., Organizational..., Workforce Planning, Strategic Planning, Agile & Waterfall..., Culture Assessment, Service Recovery, Account Management, Behavioral Assessment, Personality Assessment, Needs Analysis, Culture Change, Management Development, Career Development, Instructor-led Training, Blended Learning, HR Consulting, Staff Development, Onboarding, Employee Relations
Education
Charter Oak State College 2007 — 2012
Bachelor of Arts (B.A.), Organizational Leadership, 3.72
Paul Global Benefits April 2015 - Present
Aetna January 2014 - April 2015
Aetna September 2009 - January 2014
Aetna March 2007 - September 2009
Aetna September 2004 - March 2007
Skills
Insurance, Employee Benefits, Account Management, Underwriting, Training, Customer Service, Claim, Analysis, Health Insurance, Risk Management, Business Strategy, Human Resources, General Insurance, Customer Satisfaction, Selling, Management, Health Savings Accounts, Brokers, Financial Analysis, Disability Insurance, Property & Casualty..., Company Liaison, Dental, Consultative Selling, Claims, Strategic Communications, Problem Solving, Proactive self-starter, Business Efficiency, Dental Insurance, Strategic Planning, Presentations, Relationship Management, Strategy, Life Insurance, Customer Retention
Education
Charter Oak State College 2011 — 2013
Lincoln Technical Institute 2002 — 2004
Parkland Area HighSchool 1998 — 2001
Aetna August 1997 - Present
Skills
Health Insurance, HMO, Provider Relations, PPO, Network Development
Education
Charter Oak State College
Bachelor of Science (B.S.), Business Administration and Management, General
Hillsborough Community College
Associate of Arts (A.A.), Business Administration and Management, General
Leto High School
High School Diploma
Aetna 2005 - Present
Skills
Insurance, Microsoft Office, Customer Service, Health Insurance, Event Planning, Leadership, Event Management, Editing, Social Media, Team Building, Strategic Planning, Training
Education
Charter Oak State College 2008 — 2014
Associate of Arts and Sciences (AAS), Organizational Leadership, A
Charter Oak State College 2008 — 2014
Bachelor's degree, Organizational Leadership, A
Florida Blue (Blue Cross Blue Shield of Florida) August 2015 - Present
Florida Blue (Blue Cross Blue Shield of Florida) November 2013 - Present
Plantation General Hospital, an HCA Facility November 2011 - November 2014
Aetna June 2006 - November 2013
St. Luke's Hospital June 2000 - June 2006
Nurses Rx- An AMN Company April 2003 - August 2005
Skills
Case Management, Utilization Management, Nursing Education, Training, Adult Education, Instructional Design, Performance Consulting, Project Management, Nursing, Nursing Care, Customer Service, Organization, Virtual Training, Health Insurance, Managed Care, Medicare, Healthcare Management, Healthcare, Medical/Surgical, Patient Education, Medicaid, Medicine, Medical-Surgical
Education
Florida Atlantic University 2013 — 2014
Master's degree, Undergoing coursework towards: ADMINISTRATIVE AND FINANCIAL LEADERSHIP TRACK
Charter Oak State College 2007 — 2010
Bachelor of Science (B.S.), Health Studies
Lincoln Land Community College 1996 — 2000
Associate's degree, Registered Nursing/Registered Nurse
Instituto Evangelico 1985 — 1989
State University of New York at Stony Brook
II Chronicles August 2000 - Present
Aetna June 2007 - Present
Publix Supermarket June 2006 - July 2007
Skills
Typing, Alto Saxophone, Public Relations, Bible teaching, Bible Study, Dental Insurance, Disability Insurance, Graphic Design, Preaching, Gospel Music, Internet, Microsoft Office, Telephone Skills, HIPAA, Microsoft Word, Microsoft Excel, Leadership
Education
Charter Oak State College 2014 — 2015
Organizational Leadership
Florida State College at Jacksonville 2005 — 2006
Samuel W Wolfson
Aetna June 1979 - Present
Aetna Life Insurance Company June 1979 - Present
Skills
Health Insurance, Medicare, Underwriting, Disability Insurance, Managed Care, Health Savings Accounts, HMO, Property & Casualty..., Network Development, PPO, Term Life Insurance, Medicaid, Utilization Management, Reinsurance, Customer Service, Strategic Planning, Healthcare
Education
Weaver High School 1973 — 1976
Charter Oak State College
Computer/Information Technology Administration and Management
Morse School of Business
Business Administration and Management, General
Aetna January 2013 - Present
Aetna April 2008 - December 2012
Aetna 2002 - 2008
Skills
Project Management, PMP, Business Process..., MS Project, Health Insurance, Health Care Reform, Change Management, Project Portfolio..., Process Improvement, Business Analysis, SDLC, Resource Management, Team Building, Program Management, Cross-functional Team..., Vendor Management, Certified Project..., PMO, Operations Management, Integration, Management, Team Management, Visio, IT Strategy, Call Centers, Six Sigma, Requirements Gathering, Outsourcing, Business Process, Requirements Analysis, Software Project..., Business Requirements, Risk Management, IT Management, Project Delivery
Education
Charter Oak State College
Organizational Leadership
Dale Carnegie
Clifford Beers Guidance Clinic 2015 - Present
DaVita HealthCare Partners, Inc. 2014 - 2014
Independent 2012 - 2014
Telligen/IFMC 2011 - 2011
Aetna Better Health 2008 - 2011
Aetna 2006 - 2008
CT Technical High School System 2004 - 2005
BeneCare Dental Plans 2003 - 2004
Community Health Network of CT Inc 1999 - 2003
SCSU 1999 - 1999
Skills
Managed Care, Healthcare, Medicaid, Medicare, Health Policy, Hospitals, Healthcare Industry, Healthcare Management, Provider Relations, Credentialing, Insurance, Health Insurance, HIPAA, EHR, Healthcare Information..., Physicians, Strategy, Strategic Planning, Policy, Healthcare Consulting, Disease Management, Leadership, Quality Improvement, Revenue Cycle, Health, Non-profits, Network Development, Informatics, Health Information..., Public Relations, Government Programs, Physician Relations, Public Health, Nonprofits, Clinical Research, Process Improvement, Program Management, Health Promotion, Community Outreach, Business Development, Negotiation, Medicaid Managed Care, Health Care Reform, Provider Education, Medical Cost Containment, HMO, Patient Advocacy, Cross-functional Team..., Ambulatory, EMR
Education
SCSU 1990 — 1993
MPH, Public Health/Health Promotion
CCSU
Initial Education Certificate
Charter Oak State College
BS, Human Services/Health Studies
Massachusetts General Hospital & Harvard University
Adult Nurse Practitioner, Adult Medicine
UCONN
Certificate, Executive Managed Care
Waterbury Hospital School of Nursing
RN, Nursing
SHS
Aetna Admin NCOUS Army1988 - 1999
Skills
Health Insurance, Spanish, Benefits Administration, Administrative..., Customer Service, Microsoft Office, Microsoft Excel, Outlook, Spreadsheets, Office Management, Data Entry, Microsoft Word, Telephone Skills, Time Management, Internet Explorer, Supervisory Skills, Process Scheduler, Event Planning, Wordperfect, Writing, Administrative Support, Word, PowerPoint, Typing, Excel, Scheduling, Logistics, Research, Conferences, Coordination, Event Management, Teamwork, Calendaring, Office Administration, Concur, Calendars, Confidentiality, Fax, Expenses, File Management, Office Equipment, Salesforce.com, Expense Reports
Education
Charter Oak State College 2005 — 2008
BS, Healthcare Administration
Masonry Industry Trust Administration August 2015 - Present
Cigna-HealthSpring June 2013 - July 2015
HealthSpring November 2010 - June 2013
Aetna May 2008 - November 2010
Aetna July 2006 - May 2008
Aetna March 2004 - July 2006
Aetna April 2003 - March 2004
Aetna October 2001 - April 2003
Skills
Managed Care, Health Insurance, HIPAA, Medicaid, Medicare, Utilization Management, Claim, Provider Relations, Network Development, Case Managment, Healthcare, Visio, Disease Management, Customer Service, Process Improvement, Software Documentation, Case Management, Healthcare Management
Education
Charter Oak State College 2004 — 2009
Bachelor, Healthcare Administration
Optum June 2014 - Present
Diamond Plate Marketing September 2013 - June 2014
EnerNOC March 2010 - August 2013
EnerNOC March 2010 - August 2013
CIGNA September 2004 - April 2010
CIGNA June 2001 - September 2004
CIGNA May 1995 - May 2002
Aetna April 1989 - April 1994
Travelers April 1978 - April 1987
Skills
Integration, Data Center, CRM, Vendor Management, ITIL, Program Management, Project Management, Networking, Outsourcing, Team Leadership, Process Improvement, Change Management, Disaster Recovery, Product Management, IT Management, Operations Management, Strategic Planning, Telecommunications, Contract Management, Project Planning, Team Management, Cross-functional Team..., Negotiation, IT Operations, Troubleshooting, Strategy, Management, Business Process, Leadership, Service Delivery, Databases
Education
Charter Oak State College
Liberal Arts
Manchester Community College
AS, Computer Science
Aetna September 2005 - Present
PNC January 2000 - July 2005
Plymouth Funding January 2003 - January 2004
Skills
Health Insurance, Banking, Customer Service, Sales, Insurance, Process Improvement, Data Analysis, Call Centers, Team Building, Leadership, Training, Outlook, Risk Management, Vendor Management, Software Documentation, Visio
Education
Charter Oak State College 2008 — 2010
Associate's Degree, Healthcare Administration
Neumann College 1997 — 2000
Biological and Physical Sciences
Heartland July 2015 - Present
Cleveland Clinic October 2014 - July 2015
Aetna 1999 - 2011
Skills
Medicare, Healthcare, Medicaid, Managed Care, Case Managment, Healthcare Management, Utilization Management, HIPAA, Nursing, Home Care, Disease Management, Hospitals, Health Insurance, Medical Terminology, Healthcare Information..., Inpatient, Patient Advocacy, Clinical Research, Provider Relations, EMR, Case Management
Education
Cleveland State University 2014 — 2014
RN Refresher Course, RN
Cuyahoga Community College 2011 — 2013
Electives, Fine/Studio Arts, General
Charter Oak State College 2007 — 2013
Bachelor of Science (B.S.), Health Studies
Charter Oak State College 2007 — 2013
Bachelor of Science (BS), Health Studies
XL Catlin May 2009 - Present
Verisk Health December 2006 - May 2009
Aetna May 1999 - November 2006
Skills
Microsoft SQL Server, .NET, MDX, SQL, Database Design, SSAS 2008, SAS programming, Software Documentation, Data Modeling, SSRS, Data Warehousing, Analysis Services, SDLC
Education
Charter Oak State College 2001 — 2001
Bachelor of Science (B.S.), Computer Science
Southern Connecticut State University 1993 — 1996
Computer Science
The University of Connecticut 1991 — 1993
Electrical and Electronics Engineering
Aetna September 2010 - Present
Lincoln Financial Group January 2008 - August 2010
Skills
Performance Improvement, Consulting, Training Delivery, Leadership Development, Conference Design, Workshop Facilitation
Education
Charter Oak State College 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Organizational Development
Charter Oak State College
Bachelor of Applied Science (B.A.Sc.), Organizational Development
Aetna May 2006 - Present
Aetna July 2004 - 2006
Aetna January 2001 - June 2004
Aetna 1999 - 2001
Aetna 1996 - 1999
Skills
Training, Provider Relations, E-Learning, Instructor-led Training, Leadership, Articulate Studio, Articulate Storyline, Soft Skills Training, Needs Analysis, Soft Skills, Distance Learning, Contract Management, ADDIE, Motivational..., Performance Consulting, Managed Care, Instructional Design, Training Delivery, Workshop Facilitation, Presentation Design, Adult Learning Theory, Learning Management, Contract Negotiation, Presentation Development, Healthcare Industry, Performance Improvement, Customer Service, Blended Learning, Project Coordination, Training Needs Analysis, Organizational Learning, Learning Management..., Health Insurance, Management, Physicians, Medicare, Design Programs, Problem Solving, Employee Benefits, Insurance, Credentialing, Program Management, Healthcare, HIPAA, Strategy, Cross-functional Team..., Health Savings Accounts, Communication Skills
Education
Charter Oak State College 2005 — 2011
Bachelor of Science, Health Care Administration, Honors
Saint John's University
Business Management Studies
Aetna October 2011 - Present
Aetna December 2008 - October 2011
Aetna December 2005 - December 2008
Aetna March 2001 - December 2005
Skills
Medicaid, Medicare, Managed Care, Insurance, Healthcare Management, Health Insurance, Healthcare Industry, Claim, HIPAA, Employee Benefits, Provider Relations, Health Policy, Healthcare, Healthcare Consulting, Process Improvement
Education
Charter Oak State College 2011 — 2013
Computer technology - Information Systems
Arise Virtual Solutions Inc. December 2013 - Present
Fulfillment Entertainment LLC September 2011 - Present
Aetna August 2003 - June 2013
Skills
Leadership Development, Organizational..., Non-profits, Public Speaking, Benefits Administration, Coaching, Conflict Resolution, Fundraising, Strategic Planning, Training, Event Planning, Team Building, Personal Development, Recruiting, Customer Service, Nonprofits, Management, Entertainment, Marketing, Analysis, Public Relations, Team Leadership, Leadership, Microsoft Word, Financial Analysis, Finance, Entrepreneurship, Time Management, Social Networking, Small Business, Program Management
Education
Charter Oak State College 2012 — 2015
Bachelor's Degree, Psychology, 4.0
Charter Oak State College 2010 — 2013
Associate's Degree, Psychology
Aetna April 2011 - Present
Aetna March 2008 - March 2011
Aetna June 2002 - February 2008
Aetna September 1999 - June 2002
Prudential Healthcare March 1999 - September 1999
Prudential Healthcare January 1997 - February 1999
Prudential Healthcare January 1994 - December 1996
Prudential Healthcare September 1985 - December 1993
Skills
Effective collaborator,..., Vision, Strategy,..., Large Operations..., Financial Forecasting,..., Cost Analysis,..., Process Improvement, Organizational..., Crisis and Change..., Internet Strategies and..., Team Building Mentoring..., Technology savvy..., Detail oriented, Program and project..., Experience in managing..., Presentation skills, Negotiations, Negotiation, Change Management, Insurance, Leadership, Operations Management, Strategy, Project Management, Management, Vendor Management, Business Process..., Training, Health Insurance, Strategic Planning, Software Documentation, Team Leadership, Budgets, Claim, Managed Care
Education
University of Phoenix
MBA, Business Administration
Charter Oak State College
Bachelor of Science Degree, Business Administration
Florida Community College at Jacksonville
Associate of Science Degree, Business Administration
Hartford Steam Boiler April 2013 - Present
Aetna January 2012 - October 2012
Chubb Specialty Insurance July 2010 - January 2012
United Technologies Corporation November 2006 - August 2008
Fletcher-Terry Company January 1995 - January 2004
United Technologies Corporation January 1994 - January 1995
Environmental, Health & Safety Group January 1990 - January 1994
Skills
Recruiting, Employee Benefits, Deferred Compensation, Training, Customer Service, Management, Employee Relations, Event Management, Benefits Administration, Talent Acquisition, Talent Management, Time Management, Performance Management, HRIS, Organizational..., Applicant Tracking..., Employee Engagement, Outlook, Team Building, Personnel Management
Education
Charter Oak State College
BS, Business Administration
HR Generalist Certification, St. Joseph College
BS, Business Administration
UnitedHealth Group June 2014 - September 2015
Aetna January 2012 - April 2014
Aetna October 2009 - January 2012
Aetna January 2004 - October 2009
UsAirways April 2001 - July 2002
Skills
Customer Service, Public Relations, Linguistics, Consultants, Coaching, Mentoring, Communication, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, International Relations, Lotus Notes, Tableau, Medical Terminology, Quality Assurance, HIPAA, CMS-1500, ICD-9, Medicaid, Medical Billing, Medical Records, Team Building, Team Leadership, Cross-cultural, Highly motivated..., Interviewing Skills, Employee Training, Dental Terminology, Dental Billing, Leadership, Healthcare, Medicare, Health Insurance, Insurance, Process Improvement, Management
Education
Charter Oak State College 2009 — 2012
Bachelor of Science (B.S.), Health/Health Care Administration/Management
ECPI College of Technology 2000 — 2001
Diploma, Computer Technology/Computer Systems Technology
C2C, Inc. February 2015 - Present
Duval County Supervisor of Elections August 2003 - February 2015
Aetna August 2012 - September 2014
Aetna August 2005 - 2012
Aetna August 2004 - August 2005
BellSouth & NBC News January 2000 - June 2003
First Union National Bank June 1998 - June 2001
Target June 1996 - January 2000
Skills
Insurance, Risk Management, Coaching, Health Savings Accounts, Training, Management, Entertainment, Customer Service, Microsoft Office, Microsoft Excel, Property & Casualty..., Strategic Planning, Project Management, Microsoft Word, Health Insurance, Process Improvement, Change Management, Commercial Insurance, PowerPoint, General Insurance, Team Building, Employee Benefits, New Business Development, Banking, Call Centers, Analysis, Performance Management, Access, Claim, Employee Relations, Disability Insurance, Team Management, Outlook, Health Care Reform, Claims Resolution, Performance Consulting, Healthcare, Finance, Leadership Development, Claims Management, Retail, Medicare, Provider Relations, Benefits Administration, PPO, Healthcare Industry, Leadership, Sales, Event Planning, Vendor Management
Education
Charter Oak State College
Bachelor of Arts (BA), Communication and Media Studies
Aetna June 2015 - Present
Aetna June 2012 - June 2015
Aetna September 2007 - June 2012
Alorica June 2002 - September 2007
Skills
Health Insurance, HIPAA, Insurance, Visio, Process Improvement, SharePoint, Healthcare, Data Analysis, Claim, Project Management, Microsoft Excel, Leadership, Customer Service, PowerPoint, Databases, QuickBase, Root Cause Analysis, DMAIC, Six Sigma, Staff Development, Medicare, CRM, Project Planning, Training, Provider Relations, Recruiting, Business Process
Education
Charter Oak State College 2012 — 2014
Bachelor of Science (B.S.)
Berkshire Hathaway HomeServices August 2015 - Present
Green Springs Healthcare and Rehabilitation Center August 2014 - Present
Sharon Healthcare Center August 2013 - August 2014
Greenwich Woods Healthcare August 2012 - August 2013
Aetna September 2007 - August 2012
Sawyer School November 2008 - November 2010
DaVita October 2004 - September 2007
St Joseph Manor April 2003 - July 2004
Skills
Medicare, HIPAA, Customer Service, Budgeting, Problem Solving, Healthcare Management, Compliance, Process Improvement, Team Building, Microsoft Works, Managed Care, CPT, Policy, Clinical, Documentation, HCPCS, Mentoring, Coaching, Teaching, Supervisory Skills, CMS, Budgets, Management, Healthcare Industry, Quality Improvement, Clinical Research, Healthcare, Strategic Planning, Public Speaking, EMR, Nursing, Healthcare Information..., Medicaid
Education
Charter Oak State College
Bachelor of Science, Health Care Administration
Aetna, INC. January 2006 - Present
Aetna January 2003 - January 2006
Aetna January 1999 - January 2003
Education
Charter Oak State College 2011 — 2013
Associate's degree, Healthcare Administration
Rocky Hill High School 1983 — 1987
Charter Oak State College
Healthcare Administration
Northeastern University
UPS Capital® Corporation April 2002 - Present
Aetna April 2001 - April 2002
Sovereign Bank March 1997 - April 2001
Skills
Portfolio Management, Credit, Credit Analysis, Commercial Lending, Financial Analysis, Loans, Risk Management, Commercial Banking, Banking, Credit Risk, SBA, Finance, Financial Risk, Management, Insurance, Strategic Planning, Loan Servicing
Education
Charter Oak State College 2011 — 2015
Bachelor of Science (BS), Organizational Leadership, GPA 3.973
Manchester Community College 1995 — 1997
Accounting and Finance
Aetna February 2015 - Present
Aetna June 2012 - February 2015
Aetna April 2010 - June 2012
Aetna February 2009 - April 2010
Aetna July 2004 - February 2009
CIGNA INTERNATIONAL December 2001 - July 2004
CIGNA HEALTHCARE March 1997 - December 2001
Skills
Quality Center, Customer Service, HIPAA, Management, Health Insurance, Microsoft Office, Training, Medicaid, Insurance, Leadership, Employee Benefits, Public Speaking, Healthcare, Team Building, Strategic Planning
Education
Charter Oak State College 2010 — 2015
Health/Health Care Administration/Management
Delaware State University 1989 — 1992
Mathematics and Computer Science
Aetna June 2013 - Present
Aetna June 2007 - June 2013
Aetna October 2003 - August 2007
Aetna March 2000 - November 2003
Aetna 1998 - 2000
Vision Corner Optical Company September 1993 - November 1998
Skills
Instructional Design, Project Management, Leadership, SharePoint, Performance Consulting, Process Improvement, Instructor-led Training, Training Delivery, Health Insurance, ADDIE, Blended Learning, Adult Learning Theory, Insurance, E-Learning, Visio, Microsoft Excel, Distance Learning, Dreamweaver, Workshop Facilitation, Team Building, SnagIt, Six Sigma, Social Business, Meeting Facilitation, Social Media, Communication Skills, Corporate Training, Microsoft Word, PowerPoint, eLearning, Classroom Management, Performance Support, Content Management, Quickbase, Adobe Photoshop, Development & delivery..., Leadership Development, Live Meeting, Learning Management..., Instructional Technology, Program Facilitation, Staff Development, Project Performance, Project Delivery, Project Scope..., Open Enrollment, Meeting Planning, Reporting & Analysis
Education
Charter Oak State College 2000 — 2002
Degree: ASSOCIATE'S DEGREE, Liberal Arts and Sciences
Aetna June 2014 - Present
Aetna August 2011 - June 2014
Custom Employee Benefits August 2010 - August 2011
Aetna October 1996 - November 2009
Education
Charter Oak State College
Bachelor's degree, Health/Health Care Administration/Management
Mount Saint Mary's College California
Associate's degree, Registered Nursing/Registered Nurse
Aetna August 2012 - Present
Aetna November 2009 - August 2012
Aetna July 2005 - November 2009
Skills
Auditing, Program Management, Business Process, Software Documentation, Team Management, Management, Internal Audit, Risk Management, Process Improvement, Internal Controls, Business Process...
Education
Charter Oak State College 2011 — 2012
Bachelor’s Degree, Psychology
Florida State University 1987 — 1994
Bachelor of Science (B.S.), Biology, General
Nease
Nease
Meritain Health September 2013 - Present
Aetna September 2011 - September 2013
Aetna International October 2008 - September 2011
Aetna September 2003 - October 2008
Skills
Leadership in..., Customer service..., Analytics, Research, Communication Skills, Experience in process..., Quality Control, Quality Assurance, Creative Problem Solving, Provider Negotiations, Highly detail oriented, Team-oriented, Challenge Driven, Self-driven, Process Improvement, Networking, Collaborative Problem..., Microsoft Office, Windows 7, Windows XP Pro, Microsoft Excel, Citrix, Work At Home, Employee Training, Creative Writing, Leadership, Training, Insurance, HMO, CPT, HCPC, Traditional, ICD-9, ICD-10, medical claims..., Software Documentation, Claim, Employee Benefits, Call Centers, Health Insurance, Problem Solving
Education
Charter Oak State College 2010 — 2014
Bachelor's Degree, Health/Health Care Administration/Management, 3.924
Minnesota State University, Moorhead 1993 — 1999
Studied - not completed, Art History
Aetna August 2014 - Present
Aetna October 2013 - August 2014
Aetna November 2009 - May 2013
Aetna September 2002 - November 2009
Skills
Insurance, Medicare, Managed Care, Vendor Management, Project Management, Strategic Planning, HIPAA, Leadership, Performance Management, Business Process..., Health Insurance, Employee Benefits, Health Care Reform, Client Presentation, Dentistry, Benefits Administration, Term Life Insurance, Strategy, Coaching, Negotiation, Business Analysis, Disability Insurance, Healthcare, HMO, Cross-functional Team..., Healthcare Management, Organizational..., Employee Relations, Account Management, Leadership Development, Visio, Talent Management, Customer Satisfaction, Management, Training, Employee Engagement, Outsourcing, Performance Improvement, Organizational..., Team Leadership, Network Development, Health Policy
Education
Charter Oak State College 2010 — 2015
Aetna April 2009 - Present
Aetna June 2001 - March 2009
Travelers Insurance December 1998 - June 2001
Skills
Red Hat Linux, VMware, Networking, Microsoft Operating..., Enterprise Architecture, SDLC, IT Strategy, Solution Architecture, Vendor Management, IT Management, SOA, AIX, Integration, DB2, Agile Methodologies, Disaster Recovery, Websphere, IIS, Virtualization, Architecture, Enterprise Software, Microsoft SQL Server, Software Development, Linux, SQL, Data Warehousing, Testing, Solaris, Architectures, SharePoint, Quality Assurance, ITIL, Operating Systems, Requirements Analysis, Software Project..., Troubleshooting, Technical Support, Unix
Education
Charter Oak State College 2001 — 2011
BS, Management, 3.82 QPA
Middlesex Community College 1993 — 1998
BS, Computer Science, 3.92 QPA
Wentworth Institute of Technology 1975 — 1977
AS, Aeronautics
Rocky Hill High School
U.S. Engineering Technical Services Inc. December 2011 - Present
Aetna June 2005 - February 2010
Skills
Process Improvement, Management, Account Management, New Business Development, Sales, Project Management, Recruiting, Microsoft Office, Product Development, Team Building, Sales Management, Training, Team Leadership, Leadership, Operations Management, Purchasing, Manufacturing, Lean Manufacturing
Education
Charter Oak State College
Bachelor of Science (B.S.), Marketing Management
Springfield Technical Community College
Associate of Arts (A.A.), Graphic Design
Westfield State College
Business and Education
Cathedral High School (Springfield, MA) 1994 — 1998
High School Diploma, College Preparatory
Aetna May 2005 - Present
Skills
PMP, Project Planning, IT Strategy, Infrastructure, PMO, Project Portfolio..., Budgets, Team Leadership, Software Development, SDLC, Agile Methodolgy, Data Center, Information Security, PCI DSS
Education
Charter Oak State College 2010 — 2012
Bachelor's degree, Management Information Systems, General
Pennsylvania State University-Erie Campus 1989 — 1992
Mathematics
Aetna January 1989 - Present
Skills
SDLC, Vendor Management, PMO, Process Improvement, Project Portfolio..., PMP, Insurance, Program Management, Business Process..., Business Requirements, Business Analysis, Risk Management, Project Management, Visio, Change Management, Software Project..., Requirements Analysis, Cross-functional Team..., MS Project, Requirements Gathering, Project Delivery
Education
Charter Oak State College 2007 — 2009
BS, Business
Northampton Community College 1986 — 1988
Freedom High School
Aetna May 2012 - Present
Aetna December 2006 - May 2012
Group Insurance Service Center December 2005 - August 2006
The Guardian Life Insurance Company of America October 2002 - December 2005
Skills
Strategic Planning, Health Insurance, Dental Insurance, Disability Insurance, Employee Benefits, Self-Insurance..., Account Management, Mentoring, Vision Insurance, Relationship Developer, Collaborative Innovation, Strategic Consulting, Vendor Management, Managed Care, Process Improvement, Business Analysis
Education
Charter Oak State College
Bachelor's of Science, Organizational Leadership
Liberty University
Master of Arts (M.A.), Management and Leadership
Aetna September 2008 - Present
Aetna March 2007 - September 2008
Skills
Health Insurance, Employee Benefits, Insurance, Disability Insurance, Health Savings Accounts, Life Insurance, Brokers, Underwriting, Term Life Insurance, Claim, Benefits Administration
Education
Charter Oak State College
Tunxis Community College
Aetna May 2012 - Present
Aetna September 2010 - May 2012
Events Plus 2003 - 2003
Skills
Outlook, Medicare, Administrative..., Insurance, Microsoft Word, Medical Terminology, HIPAA, Health Insurance, Credentialing, Data Entry, Healthcare Management, Healthcare, Microsoft Excel, Medical Billing, Customer Service, Adobe Acrobat, ICD-9, HCPCS, Public Speaking, Visio, Medical Records, Managed Care, PowerPoint, Microsoft Office, Employee Benefits, Access, Provider Relations, Invoicing, Medicaid, CPT, Claim, Fax, Claims Resolution, Healthcare Industry, IDX, Medical Compliance, Medical Transcription, Physician Relations, PPO, Spreadsheets, Telephone Skills, ICD-9-CM, Physicians, Medical Coding, Administrative...
Education
Los Angeles Valley College 1992 — 1994
Charter Oak State College
Journalism, Marketing
Aetna 1993 - Present
Skills
Health Insurance, Insurance, Medicare, User Acceptance Testing, Microsoft Excel, Managed Care, Oracle, Medicaid, Healthcare, Process Improvement, General Ledger, Account Reconciliation, Financial Statements, Accounting, Analysis, Financial Analysis
Education
Charter Oak State College
Bachelor's degree, Business Administration and Management, General
Diablo Valley College
Associate of Arts (AA), Business
Carondelet High School, Concord, CA 1976 — 1980
High School Diploma, General Education
Aetna
Skills
Health Insurance, Claim, Self-funded, Managed Care, Underwriting, Insurance, Microsoft Office, Employee Benefits, Strategic Planning, Health Savings Accounts, Brokers, Disability Insurance, Claims Management, Risk Management, Life Insurance, Benefits Administration, Provider Relations, PPO
Education
Charter Oak State College 2010 — 2015
Bachelor of Science (B.S.), Organizational Leadership, A with Honors
Charter Oak State College 2007 — 2009
Associate of Arts (AA), Organizational Leadership
Sutter Care at Home February 2010 - Present
East Bay Hospice Veteran Partnership 2013 - Present
Aetna January 1992 - January 2010
Skills
Healthcare, Customer Service, Process Improvement, Health Insurance, Employee Benefits, Leadership, Managed Care, Training, Management, Insurance, HIPAA, Recruiting, counseling, Veterans Affairs, Medicare, Healthcare Information..., Utilization Management, Strategic Planning, Disease Management, Outlook, Data Analysis, Healthcare Management, Hospitals, Project Management, Nonprofits, Public Speaking, Medicaid, PowerPoint, Analysis, Budgets, Microsoft Excel
Education
Council for Certification in Volunteer Administration
CVA, Certified in Volunteer Administration
Charter Oak State College
Bachelor's degree, Health/Health Care Administration/Management
GravITy Consultants Inc. January 2015 - Present
Cognosante January 2014 - August 2014
WellPoint May 2013 - January 2014
Magellan Health Services September 2012 - April 2013
BlueCross BlueShield of SC August 2010 - September 2012
Aetna May 2001 - August 2010
Skills
Project Portfolio..., PMO, PMP, Business Analysis, Process Improvement, Vendor Management, Project Management, Software Project..., Program Management, Insurance, Requirements Analysis, Visio, Requirements Gathering, Business Process..., Quality Assurance, Leadership, SDLC
Education
Charter Oak State College 2009 — 2012
Bachelor's degree, Organizational Leadership
South Carolina State University 1993 — 1996
Aetna December 2007 - Present
Insurity May 2001 - December 2007
Lincoln Financial Group September 1999 - April 2001
Skills
Travel Arrangements, PowerPoint, Outlook, Concur, Spreadsheets, Access, Calendaring, Data Entry, Visio, Office Management, Microsoft Excel, Supervisory Skills, Microsoft Office, Administrative..., Time Management, Microsoft Word
Education
Charter Oak State College
Bachelor of Science (B.S.), Individualized Studies
Aetna January 2012 - Present
Aetna February 2009 - August 2012
Community Health Network of Connecticut 1995 - 2008
Skills
Medicare, Healthcare, HIPAA, Managed Care, Insurance, Healthcare Management, Access, Health Insurance, Medicaid, Hospitals, Network Development, EMR, Claim, Healthcare Information..., Policy, Software Documentation, Data Analysis, Healthcare Consulting, Credentialing, Provider Relations, Strategic Planning, Process Improvement, Medicaid Managed Care, Team Leadership, Project Management, Physician Relations, Management, Health Policy, Healthcare Industry, Vendor Management, Project Planning, Microsoft Excel, Customer Service, Business Analysis, EHR, Analysis, Utilization Management, Clinical Research, Team Building, SDLC, Business Process..., HMO, Program Management, Budgets, Microsoft Office, Contract Negotiation, Operations Management, SharePoint, Leadership, Coaching
Education
Charter Oak State College 2009 — 2014
Health/Health Care Administration/Management
Aetna January 2015 - Present
Aetna April 2011 - January 2015
Aetna Specialty Pharmacy April 2008 - April 2011
Aetna Specialty Pharmacy April 2006 - June 2008
Aetna Specialty Pharmacy January 2005 - April 2006
Florida Blue August 2000 - October 2004
Orange County Public Schools January 1998 - August 2000
Orange County Department of Health January 1997 - January 1998
US Army August 1992 - August 1996
Skills
completed Six Sigma..., Process Improvement, Quality Assurance, Training, Leadership, Program Management, Six Sigma, Management, Project Management, Performance Management, Healthcare, Business Process, Customer Service, Business Analysis, Cross-functional Team..., Business Process..., Software Documentation
Education
Charter Oak State College 2012 — 2014
Bachelor of Arts (B.A.), Organizational Leadership
Valencia Community College 2008 — 2012
Associate of Arts (A.A.), General Studies
Cigna December 2013 - Present
Magellan Health Services May 2012 - November 2013
Aetna January 2012 - May 2012
Aetna February 2010 - January 2012
Aetna May 2004 - January 2010
Aetna January 2002 - May 2004
Aetna January 1998 - January 2002
Skills
PCMH and ACO development, Health Insurance, Cross-functional Team..., Product Management, Strategy, Process Improvement, Strategic Planning, Insurance, Analysis, Program Management, Management, Leadership, Managed Care, Healthcare, Project Management, Business Planning, Business Development, Account Management, Product Development, Marketing, New Business Development, Employee Benefits, CRM, Project Portfolio..., Budgets
Education
Charter Oak State College
Bachelors, Healthcare Administration, Honors
Professional Development and Training
Misc Fields
DESOTO INDEPENDENT SCHOOL DISTRICT July 2015 - Present
Dallas ISD August 2014 - July 2015
Optimum Re Insurance Company October 2012 - August 2014
Methodist Health System February 2010 - July 2012
Aetna December 2000 - November 2009
Optimum Re Insurance Company August 1994 - December 2000
Skills
HIPAA, Insurance, Healthcare, Access, Software Documentation, Process Improvement, Data Analysis, Claim, Business Analysis, Call Center, Outlook, Health Insurance, Analysis, Employee Benefits, Medicare, Microsoft Excel
Education
Texas A&M University-Commerce 2010 — 2011
Bachelors, Applied Arts and Science
Charter Oak State College 2006 — 2009
Associate, Science
iTriage, LLC August 2014 - Present
Aetna December 2013 - August 2014
Aetna January 2005 - December 2013
Aetna May 2003 - January 2005
Aetna October 1998 - May 2003
Aetna May 1995 - October 1998
Skills
Medicare, Account Management, Benefits Administration, Healthcare, Process Improvement, Strategic Planning, Commercial Insurance, Vendor Management, Sales, Outlook, Microsoft Excel, Sales Process, Project Management, Healthcare Management, Life Insurance, Sales Management, Claim, Customer Service, Health Care Reform, Quality Assurance, Customer Retention, COBRA, HIPAA, Sales Presentations, Healthcare Industry, Reinsurance, Salesforce.com, Leadership, Management, Health Insurance, Employee Benefits, Insurance, Managed Care, Health Savings Accounts, Disability Insurance, Brokers
Education
Charter Oak State College 2004 — 2008
Bachelor of Science (B.S.), Liberal Studies with focus on business and healthcare
Charter Oak State College 2004 — 2007
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Molina Healthcare September 2014 - Present
Aetna October 2010 - September 2014
Schaller Anderson March 2009 - September 2010
U.S. Coast Guard July 2000 - July 2005
Skills
Health Insurance, Business Analysis, Healthcare Management, Team Building, Leadership, Healthcare Information..., Process Improvement, Project Management, Medicaid, Coaching, Analysis, Healthcare, Vendor Management, Visio, Data Analysis, Medicare, Training, Cross-functional Team..., HIPAA, Health Policy, Management, Requirements Analysis, SharePoint, Microsoft Excel, Claim, Business Process..., Customer Service, Insurance, Managed Care, Network Development, Provider Relations, Operations Management, Access, Strategic Planning
Education
Charter Oak State College 2009 — 2011
Bachelor, Business Administration
Aetna September 2003 - Present
AETNA, Blue Bell September 2003 - Present
Aetna September 2003 - Present
Pagenet/Archwireless May 1998 - June 2001
PageNet April 1989 - June 2001
Pagenet January 1998 - January 2001
PageNet January 1994 - January 1998
PageNet April 1989 - January 1994
Education
Charter Oak State College
Healthcare Administration ( In Progress)
Montgomery County Community College
Health Care Management
Saint Joseph's University
Business Administration
Body N Balance January 2008 - Present
Aetna January 2001 - Present
Skills
Wellness, Health Insurance, Medicare, Managed Care, HIPAA, Healthcare, Insurance, Medicaid, Employee Benefits, Healthcare Management, Healthcare Information..., Claim
Education
Charter Oak State College 2005 — 2007
B.S., Health Care Administration
Reading Hospital School of Nursing 1970 — 1973
R.N., nursing
Aetna 1980 - 2008
Shop Rite Supermarkets 1970 - 1980
Skills
SDLC, Visio, Vendor Management, Requirements Analysis, Business Analysis, Software Project..., Requirements Gathering, SQL, IT Strategy, Project Portfolio..., IT Management, Business Intelligence, Program Management, Software Development, Insurance, Project Management, Project Delivery, Change Management, Team Leadership, DB2, Data Warehousing, Mainframe, Systems Analysis, ETL, Data Modeling
Education
Charter Oak State College 1996 — 1999
BS, Business
Morse School of Business 1978 — 1980
Mainframe/Midrange/Network, Computer Programming
Aetna
Skills
Case Managment, Utilization Management, Medicare, Nursing, Home Care, Medicaid, Utilization Review
Education
Helene Fuld School of Nursing 1974 — 1977
Registered Nursing/Registered Nurse
Charter Oak State College
Bachelor's Degree, Health/Health Care Administration/Management
Aetna October 2003 - Present
Aetna April 1976 - September 2003
Skills
Health Insurance, Insurance, Underwriting, Medicare, Disability Insurance, Managed Care, Life Insurance, Brokers, Property & Casualty..., Medicaid, HIPAA, Reinsurance
Education
Charter Oak State College 2011 — 2014
Associate's Degree, Criminal Justice/Law Enforcement Administration, Graduated with Honors
Hillsborough Community College
Pottstown Senior High School
Robinson High School
Aetna/ Public and Labor Customer Service, State of New Jersey April 2013 - Present
Aetna September 2003 - April 2013
PageNet 1998 - 2001
Skills
Health Insurance, Employee Benefits, Insurance, Provider Relations, Medicare, Leadership, Managed Care, Call Centers, Management, HMO, Healthcare, Training, Process Improvement, Claim, Strategy, Human Resources, HIPAA, Healthcare Industry, PPO, Access, Medicare Part D, Medicaid, Software Documentation, Health Policy, Sales, Benefits Administration, Utilization Management, Credentialing, Disease Management, Pharmacy Benefit..., Network Development, Skills and Expertise, PPO and Training, Healthcare Information..., Claims Management, Wireless Communications, Audit Point, Wellness Coaching
Education
Charter Oak State College 2012 — 2014
Bachelor's Degree, Organizational Leadership/HealthCare Administration. Academic Certification in Project Management
Charter Oak State College 2011 — 2012
Associates Degree in Organizational Leadership HealthCare Administration. HCL Certification.
Aetna April 2015 - Present
Meritain Health an Aetna Company November 2013 - April 2015
Aetna June 2011 - November 2013
Aetna October 2009 - June 2011
Aetna September 2009 - October 2009
Aetna February 2007 - August 2008
Skills
Health Insurance, Disability Insurance, Claim Investigation, Claim, Customer Service, Insurance, Microsoft Office, Negotiation, Team Building, Management, Outlook, Access, Training, Healthcare, Leadership, Microsoft Excel
Education
Southern New Hampshire University 2013 — 2016
Master's degree, English Language and Literature, General
Charter Oak State College 2011 — 2013
Bachelor of Arts (B.A.), Literature
Wellpoint, Inc. November 2012 - Present
UnitedHealthcare May 2011 - September 2012
UnitedHealthcare January 2007 - May 2011
Aetna July 2005 - December 2006
Aetna November 2003 - July 2005
Lincoln Financial Group November 2000 - November 2003
Skills
Project Management, Risk Management, Product Development, Marketing, Business Development, Budgets, Training, Marketing Communications, Human Resources, Strategy, Marketing Strategy, Management, Sales Operations, Project Planning, Sales Management, Sales, Coaching, Contract Negotiation, Change Management, Cross-functional Team..., CRM, Health Insurance, Competitive Analysis, Healthcare, Leadership, New Business Development, Insurance, Employee Benefits, Program Management, Process Improvement, Proposal Writing, Sales Process, Salesforce.com, Strategic Planning, Team Building, Team Leadership, Vendor Management, Operations Management, Managed Care, Account Management, Direct Sales, Healthcare Industry, Business Process..., Medicare, B2B, Business Strategy, Business Planning, Business Analysis, Data Analysis, Analysis
Education
Charter Oak State College
Bachelor of Liberal Arts, English
Aetna June 1998 - Present
Education
Bristol Eastern High School 1987 — 1991
Charter Oak State College
Cook Children's Health Plan March 2014 - Present
Texas Health Resources March 2012 - March 2014
Aetna April 2003 - November 2011
Aetna August 1996 - April 2003
Skills
Project Management, Operations Management, Strategic..., Process Implementation, Interpersonal..., Team Management, Relationship Development, Cross-functional..., Staff Development, Presentation Development, Executive Reporting, Workforce Management, Critical Thinking, Healthcare Management, Healthcare, Data Analysis, Management, Process Improvement
Education
Charter Oak State College 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General
The University of Texas at Arlington
Nuclear Medical Technology/Technologist
ICS Merrill April 2013 - Present
Aetna September 1992 - October 2012
Skills
Management, Project Management, Dental Insurance, Health Care Fraud, Customer Service, Claims Handling, Claims Management, Claims Investigations, Customer Support, Customer Oriented, Communication Skills, Training Delivery, Microsoft Office, Operational Excellence, Operations Management, Adult Education, Provider Relations, Insurance, Vendor Management, Health Insurance, Business Process...
Education
Charter Oak State College 2010 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
University of North Florida 1992 — 1995
Associate of Arts (A.A.)
Aetna, Inc. RetiredRetiredOctober 2011 - May 2015
NCS Pearson, Inc. March 2013 - May 2013
Aetna 1992 - 2011
Skills
Strong written and..., Effective team player;..., Successful management..., Process Improvement, Project Management, Training, Business Analysis, Insurance, Risk Management, Call Centers, Access, Claims Resolution, Business Process..., Visio, Team Building, Employee Benefits, Analysis, Software Documentation, Leadership, Customer Service, Vendor Management
Education
Charter Oak State College 2008 — 2009
Certificate Program, Project Management
University of Cincinnati
Bachelor of Science (BS), Child Development/Psychology
Deloitte February 1999 - Present
Aetna April 1985 - February 1999
Skills
UNIX System...
Education
Charter Oak State College 1984 — 1984
Bachelor of Applied Science (B.A.Sc.)
University of New Brunswick 1974 — 1980
Forest Management/Forest Resources Management
Aetna August 1998 - Present
Education
Charter Oak State College
Associate of Science (A.S.), Organizational Leadership