Aetna Company
Industry: Managed care company
DescriptionAetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral ... Headquarters: Hartford, Connecticut, United States CEO: Mark Bertolini (Nov 29, 2010–) Parent organization: CVS Health Revenue: 60.54 billion USD (2017) Number of employees: 49,828 (2017) Subsidiaries: Coventry Health Care, Aetna International Inc.,
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Aetna Employees
Aetna April 2015 - Present
Aetna August 2013 - March 2015
Aetna April 2007 - September 2013
Macy's September 2011 - January 2012
Sears Holdings Corporation June 2006 - May 2007
Stage Stores March 2004 - June 2006
Cumberland Insurance Group December 2003 - January 2004
Boscov's June 2002 - August 2003
Skills
Health Insurance, Claims Resolution, Health Savings Accounts, Customer Service, HIPAA, Microsoft Word, FSA, Call Center, Outlook, Team Building, PPO, Insurance, Employee Benefits, Managed Care, HMO, Claim, Medicare Part D, Call Centers, Medicare, Brokers, Disability Insurance, Claims Management, Healthcare, Leadership, Process Improvement, Microsoft Office, Management, Microsoft Excel, Training, Analysis, Strategic Planning, Business Analysis, Access, Data Entry, Commercial Insurance, PowerPoint, Benefits Administration, Data Analysis, Customer Satisfaction, Health Policy, Coaching
Education
Delaware Technical and Community College-Stanton-Wilmington 2004 — 2005
Customer Service Management
Neumann College 2003 — 2004
Accounting
Aetna June 2006 - Present
Enterprise Rent-A-Car September 2001 - June 2006
Skills
Java, J2EE, Weblogic, Application Architecture, Java Enterprise Edition, SDLC, SOA, Oracle, Solution Architecture, Requirements Analysis, Web Services
Education
Delhi College of Engineering
Bachelor of Engineering (B.E.)
Sterling Administration June 2011 - Present
Aetna June 2006 - November 2009
CIGNA HealthCareWork at Home January 2001 - January 2006
CIGNA Healthcare January 1998 - January 2001
CIGNA Healthcare January 1992 - January 1998
CIGNA Healthcare January 1987 - January 1992
Olympic Federal Savings & Loan January 1986 - January 1987
Skills
Management, Recruiting, Account Management, Strategic Planning, Underwriting, Microsoft Excel, Employee Benefits, Healthcare, Insurance, Leadership, Strategy, Customer Service, Health Insurance, Training, Sales, COBRA, Benefits Administration, Process Improvement, Human Resources
Education
Reddick High School 1981 — 1985
DePaul University
Bachelor of Arts, Business Management and Human Resources
Aetna April 2013 - Present
Skills
Health Insurance, Medicare, Healthcare, Medicare Part D, Process Improvement, Policy, Program Management, Leadership, Performance Management, Account Management, Operations Management, Health Policy, Managed Care, Healthcare Industry
Education
DePaul University 1995 — 1998
Doctor of Law (J.D.), Health Law
University of Illinois at Urbana-Champaign 1991 — 1995
Bachelor of Science (B.S.), Biology, General
Mythic Leaders LLC January 2006 - Present
Lana Wertz Executive Development LLC June 1995 - Present
Capital Holding September 1991 - July 1995
Aetna October 1973 - September 1991
Skills
Leadership, Leadership Development, Strategy, Strategic Planning, Executive Coaching, Program Development, Cultural Diversity, Team Building..., Training, Workshop Facilitation, Coaching, Executive Development, Management, Management Consulting, Public Speaking, Succession Planning, Organizational...
Education
Duke University 1967 — 1969
Masters, Languages: German and International Literature
DePauw University 1961 — 1964
BA, Languages
Middlebury College 1963 — 1963
Language Certificate, German
Northern Trust Corporation December 2014 - April 2015
Discover Financial Services April 2014 - December 2014
United Airlines July 2012 - January 2014
Aetna March 2008 - November 2010
Bank of America January 2004 - March 2008
Cardenas Marketing Network July 2000 - April 2001
Skills
Social Media Marketing, Email Marketing, Strategy, Bilingual Communications
Education
DePaul University
Bachelor of Science, Marketing
Tribeca FlashPoint Media Arts Academy 2011 — 2012
Social Media Marketing & Search Engine Optimization
Aetna 2007 - 2010
Skills
Access, Insurance, Risk Management, Customer Service
Education
DePaul University
lindblom
Aetna October 2012 - Present
Highmark November 2010 - October 2012
Highmark April 2007 - December 2010
KeyBank October 2005 - April 2007
JPMorgan Chase January 2003 - October 2005
Vardhman Threads 1998 - 2001
Skills
SQL, Advanced Data Analytics, Advanced MS Office, Managing projects, SAS, Vendor Management, Staff Mentor, Incentive Programs, SAS programming, Project Management, Analytics, Statistics, Business Analysis, Access, Risk Management, Data Mining, Business Intelligence, Healthcare Analytics, Team Leadership, Leadership, Management, Business Process..., Forecasting, Data Analysis, Predictive Modeling, Business Analytics, Data Warehousing, Predictive Analytics, Program Management, Visio, SAS Programming
Education
University of Delaware 2001 — 2003
MS, Operations Research
Delhi University 1996 — 1998
MSc, Operational Research
Delhi University 1996 — 1998
BSc, Electronics
Kendriya Vidyalaya 1984 — 1993
Aetna August 1997 - Present
Joseph W. Riley Company 1984 - 1997
Education
Delaware County Community College
Associate's degree, Accounting
Upper Darby High School
VigiLanz March 2015 - Present
Aetna May 2013 - March 2015
Coventry Health Care, an Aetna Company March 2008 - May 2013
Healthation, Inc. April 2005 - March 2008
McKesson September 2001 - April 2005
Pan-Pro LLC (Panduit Corporation) July 2000 - June 2001
Keane July 1997 - February 2000
Applied Composites Corporation July 1995 - July 1997
Skills
Software Development, Microsoft SQL Server, T-SQL, C#, Visual Studio, .NET, JavaScript, SDLC, VB.NET, ASP.NET, Requirements Analysis, Access, SQL, Databases, Java, XML, VB6, ASP, Software Engineering, TFS, Web Applications, Programming, SSIS, Database Design, PL/SQL, Testing, Visual Basic, Oracle, OOP, Business Analysis, XSLT
Education
DePaul University
Master of Science with Distinction, Software Engineering, concentration in Software Development, ★ GPA 4.0/4.0 ★
Moraine Valley Community College 2001 — 2003
graduate student-at-large, (my continuous improvement)
Moraine Valley Community College
Certificate with High Honors, Windows Programming Developer Certification, ★ GPA: 4.0/4.0 ★
Northern Illinois University
Bachelor of Science, Technology
Aetna September 2014 - Present
Aetna July 2013 - Present
W. L. Gore & Associates October 2012 - July 2013
Apple Inc. October 2010 - June 2012
Skills
iWork, Retail, Technical Support, Mac OS, Research, Teamwork, Mobile Devices, Keynote, Product Marketing, MS Excel Pivot Tables, Microsoft Office, Access, Communication, OS X, Customer Service, Leadership, Analysis, Mac
Education
Delaware Technical and Community College-Stanton-Wilmington 2009 — 2012
Associate of Science (A.S.), Human Services, General
Florida Community College at Jacksonville 2006 — 2008
Course work completed, Computer Software Engineering
Aetna September 2005 - Present
Aetna US Healthcare January 2001 - May 2002
Prudential life Insurance January 1998 - August 2000
Skills
Customer Service, Healthcare, Analysis, Microsoft Excel, PowerPoint, Research, Invoicing, Life Insurance, Agile Methodologies, Auditing, Benefits Administration, Brokers, Business Analysis, CPT, Claims Management, Commercial Insurance, Data Analysis, Digital Marketing, Disability Insurance, ERP, Entrepreneurship, Financial Analysis, General Insurance, HIPAA, ICD-9, Integration, Liability, Managed Care, Management, Management Consulting, Marketing, Medicaid, Medical Billing, Medical Terminology, Medicare, Microsoft Office, Process Improvement, Product Management, Program Management, Project Management, Project Planning, Property, Reinsurance, Relationship Management, Risk Management, SAP, SAS, Software Documentation, Software Project..., Training
Education
Mercer County Community College 1998 — 2000
Computer Science and Mathematics courses, Information Technology
Delhi University 1994 — 1997
M.Phil, Sociology
Delhi School of Economics 1992 — 1994
M.A, Sociology
Miranda House 1989 — 1992
B.A, Sociology, History, English
Notre Dame Academy 1987 — 1989
Plus 2, Economics, Socilogy, English, Hindi, History
Mt. Carmel Convent 1976 — 1987
Elemantary to High School, Arts, Science, Math
ProgenyHealth, Inc. February 2014 - November 2014
IOA Re November 2012 - January 2014
AllOne Health January 2012 - October 2012
AllOne Health 2007 - January 2012
CoreSource July 2004 - April 2007
MetLife August 2003 - July 2004
Integrated Benefit Services, Inc. 2001 - 2003
Independence Blue Cross 1996 - 2001
Aetna 1987 - 1992
Skills
Team Building, Business Development, Sales, Sales Management, Selling, Marketing, Contract Negotiation, Direct Sales, Disability Insurance, Product Development, Strategic Planning, Healthcare, Account Management, Leadership, Health Insurance, Insurance, Managed Care, Management, Sales Operations, Employee Benefits
Education
Denison University
BA, Urban Studies
Allured Business Media July 2015 - Present
SmithBucklin March 2011 - July 2015
Aetna May 2012 - August 2012
DePaul University August 2011 - June 2012
DePaul University September 2010 - November 2011
DePaul University August 2010 - March 2011
DePaul University April 2010 - September 2010
Skills
Databases, Data Analysis, Customer Service, Economics, Contract Negotiation, Contract Management, Office Administration, Accounts Payable, Accounts Receivable, Photoshop, Illustrator, Nonprofits, Microsoft Office, Leadership, Public Speaking, Event Planning, Marketing, Time Management, Financial Analysis, Outlook
Education
DePaul University 2009 — 2012
Bachelor of Science (B.S.), Economics, Alumni
Aetna December 2012 - Present
American Benefits Group January 1994 - December 2012
Ritz Carlton Hotel Company August 1989 - September 1994
Skills
Employee Benefits, Project Management, Health Insurance, Business Analysis, Management, Requirements Analysis, Team Leadership, Program Management, Disability Insurance, Insurance, Analysis, Business Operations, Business Strategy, Project Coordination, Benefits Administration, Information Systems, Benefits Analysis, Team Management, Policy Analysis, Marketing Strategy, Sales Management, Strategic Financial..., Business Management, Financial Planning, QNXT
Education
Wilmington University 2010 — 2012
Bachelor's Degree, Information Systems Management & Business, GPA 3.92
Delaware Technical and Community College-Stanton-Wilmington 2008 — 2010
Computer Network Engineer, 3.7
University of South Florida 1995 — 1997
Business, Business/ISM, 3.85
Institute for Business and Professional Ethics at DePaul University April 2015 - Present
Aetna July 2012 - Present
NAVEX Global August 2011 - October 2012
CVS Caremark Corporation July 2008 - April 2011
CVS Caremark Corporation July 1997 - July 2008
APAC Customer Services October 1996 - July 1997
Hewitt Associates September 1994 - October 1996
Baxter Healthcare February 1992 - September 1994
Baxter Healthcare May 1986 - February 1992
Skills
Training, Conflict Management, Business Coaching, Performance Management, Performance Improvement, Performance Appraisal, Communication Training, Business Ethics, Code of Conduct, Compliance, Team Leadership, Leadership Development, Leadership, Virtual Teams, Problem Solving, Process Improvement, Learning Management, Learning Management..., Experiential Learning, Information Technology..., Business Process, Software Documentation, Human Resources, Change Management, Program Management, Organizational..., Project Management, Business Process..., Vendor Management, Instructional Design, Cross-functional Team..., Management, Recruiting, Policy, Personnel Management, Coaching, Training Delivery
Education
DePaul University
Certificate, Organizational Development
Society of Corporate Compliance and Ethics
Certified Compliance and Ethics Professional
SIM RLF Midwest 2015
MedStar Health January 2015 - Present
Medstar November 2005 - Present
University Of Maryland Medical Systems December 2002 - November 2004
Aetna January 1995 - November 2002
Skills
ITIL, SDLC, Networking, Requirements Gathering, Project Management, Business Analysis, SharePoint, MS Project, Resource Management, Process Improvement, Requirements Analysis, Software Documentation, Software Project..., Program Management, Project Delivery, Microsoft Office, Business Process..., Quality Assurance, Change Management, Data Analysis, Vendor Management, Management, PMP, Healthcare Information..., Integration, IT Management, CRM, Information Technology
Education
Delhi University
Bachelors, Information Systems
Ohio University
Aetna September 2003 - December 2013
Mercy Health System May 2001 - September 2003
Presby's Inspired Life July 1999 - May 2001
Presby June 1977 - July 1999
Skills
Managed Care, Medical Underwriting, Independent Living, Utilization Review, Healthcare Industry, Insurance, Wound Care, Healthcare, Medicine, Nursing, Healthcare Consulting, Human Resources, Leadership, Strategic Planning, Analysis, Medical Records, Long-term Care, Medicaid, HIPAA, Healthcare Management, Medicare, Healthcare Information...
Education
Camillus Mercy School of Practical Nursing 1980 — 1981
diploma, nursing-LPN
Delaware County Community College 1979 — 1980
no degree, took liberal arts classes
Upper Darby High School 1976 — 1978
diploma, General Studies
CareIT Inc. October 2012 - Present
The Iron Yard 2013 - 2015
The Iron Yard 2013 - 2015
The Iron Yard 2013 - 2014
The Iron Yard 2013 - 2014
The Iron Yard 2013 - 2014
Aetna April 2012 - October 2012
MIM Labs September 2009 - October 2011
EyeEarIT, LLC March 2005 - September 2009
State of the Art, Inc. June 2002 - August 2004
Skills
Start-ups, Strategy, Business Development, Strategic Planning, Strategic Partnerships, Product Management, Digital Media, Product Development, Entrepreneurship, Mobile Devices, Marketing Strategy, New Business Development, Mobile Applications, Program Management, Brand Development, Marketing, Project Management, User Experience, Advertising, P&L Management, Social Media, Streaming Media, Content Management, SaaS, Social Media Marketing, Emerging Technologies, Go-to-market Strategy, API Integrations, Offshore Product..., Non-relationational...
Education
Denison University 1984 — 1988
BS
King Williams Cille, Isle of Man, UK 1983 — 1984
NA
Westminster School, Simsbury, CT 1979 — 1983
High School Diploma
Dunkin Donuts November 2014 - Present
All State Career October 2013 - 2014
1st Class Fashions January 2012 - June 2012
Phillips and Cohen Associates November 2005 - July 2009
Careers USA July 2004 - January 2006
Best Temps October 2003 - November 2003
Aetna August 2000 - August 2002
Skills
Portfolio Management, Credit, Insurance, Microsoft Excel, Customer Service, Finance, Microsoft Office, Accounting, Financial Reporting, Management, Coaching, Fundraising, Leadership, Strategic Planning, Social Media, Public Speaking, Microsoft Word, Team Building, Community Outreach, Marketing
Education
All State Career 2013 — 2014
Registered Medical Assistant, Medical/Health Management and Clinical Assistant/Specialist
Delaware Technical and Community College-Terry 1997 — 1997
Certificate, Medical Office Assistant/Specialist
Dover High School 1987 — 1991
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
USI Insurance Services May 2013 - Present
Humana December 2007 - May 2013
PacifiCare Health Systems December 2004 - October 2007
Aetna October 2006 - September 2007
Aetna 2001 - 2006
Skills
Managed Care, Health Insurance, Brokers, Insurance, Underwriting, Employee Benefits, Disability Insurance, Claim, Health Savings Accounts, Life Insurance, Health Care Reform, HMO, Risk Management, COBRA
Education
The University of Dallas 1999 — 2001
MBA, Finance
Delaware Valley University 1991 — 1997
BS, Management
Aetna May 2013 - Present
Coventry Health Care January 2012 - May 2013
CVS Caremark 1997 - January 2012
CVS Caremark Corporation May 2007 - June 2010
CVS Caremark Corporation October 2003 - May 2007
CVS Caremark Corporation September 1997 - October 2003
Computer Horizons September 1996 - September 1997
Robert Half October 1994 - August 1996
Elevator Industries of Illinois May 1982 - October 1994
Education
CHICAGO DEMING ASSOCIATION, Naperville, IL 2011 — 2011
Six Sigma Green Belt Training, Six Sigma Masters Program
Harper College 2011 — 2011
Project Mgmt Concepts, Practical Project Mgmt, Introductory & Intermediate MS Project training
Microtrain 2011 — 2011
Product Management
Microtrain 2011 — 2011
Business Analysis
Webster University 2001 — 2003
MBA, Finance; Economics, and Business Policy
Webster University 1999 — 2001
MA, Computer Resources & Information Management; Project Management & System Analysis
DePaul University 1994 — 1997
BA, Liberal Arts
Walton College of Accounting 1969 — 1971
B.S.A, Accounting, Corporate Taxes and Business Law
La Paloma Treatment Center January 2015 - Present
Harding School of Theology January 2014 - May 2014
La Paloma Treatment Center January 2013 - August 2013
United Way of the Mid-South August 2010 - November 2010
Smith & Nephew December 2007 - November 2009
Exelon Corporation June 2004 - December 2007
Aetna January 1999 - March 2004
Harza Engineering November 1996 - December 1998
Galileo International August 1995 - October 1996
Skills
Individual Counselling, Group Therapy, Addiction Recovery, Depression Treatment, teaching, Leadership, Corporate Communications, Internal Communications, Communications Planning, Strategic Communications, Communication Training
Education
Harding School of Theology 2010 — 2014
Masters of Arts, Counseling
DePauw University 1991 — 1995
BA, Communications Arts and Sciences
Independence Blue Cross January 2013 - Present
Aetna June 2006 - January 2013
Domsky & Simon Advertising 2004 - 2006
Synygy 2002 - 2004
Click2Learn September 2001 - June 2002
Skills
Brand Development, Product Management, Copywriting, Copy Editing, Marketing Strategy, Marketing Communications, Product Marketing, Creative Direction, Social Media, Editing, Product Strategy, Marketing Management, Blogging, Creative Strategy, Corporate Branding, Brand Communication, Content Development, Email Marketing, Strategic Planning, CRM, Social Networking, Marketing, B2B, Strategy, Leadership, Digital Strategy, Digital Marketing, Sales, Mobile Marketing, Online Advertising, Direct Mail, Multi-channel Marketing, Content Strategy, Content Management, Segmentation, Strategic Communications, Web Analytics, Internal Communications, Market Research, Strategic Partnerships, E-commerce, Analytics, Management, SEM, Lead Generation, Direct Marketing, B2B Marketing, Brand Management, Newsletters
Education
Denison University 1986 — 1990
BA, English
Friends' Central School
Aetna February 1994 - October 2014
Aetna October 1992 - February 1994
Skills
SharePoint, Technical Support, Windows 7, XP, Troubleshooting, Citrix, Help Desk Support, Microsoft Office, Process Improvement, Computer Hardware, Networking, Operating Systems, Software Installation, Windows, Software Documentation, Access, Outlook, Disaster Recovery, Microsoft Office 2007, Project Management, Microsoft Exchange, VMware, Active Directory, Visio, Windows XP, Lotus Notes
Education
Delaware State University 1989 — 1992
Bachelor of Science (BS), Accounting
University of Delaware 1986 — 1989
Computer Science
League of Women Voters of Orange Durham and Chatham Counties January 2013 - Present
Sharp HealthCare 2006 - 2011
Aetna 1988 - 2003
Skills
Regional Management, Sales Management, Account Management, Product Development, Executive Management, Healthcare, Process Improvement, Program Management, Leadership, Business Development, Budgets, Training, Customer Service, Insurance, Team Building, Project Management, Public Relations, Marketing, Management, Research, Cross-functional Team..., Strategic Planning, Sales, Marketing Strategy, Public Speaking
Education
UCSD 2000 — 2006
Certificate, Health/Health Care Administration/Management
Denison University 1974 — 1978
Bachelor's degree, Political Science and Government
Lexington Insurance Company 2002 - Present
Chartis Insurance, Captive/ART 2002 - Present
Hanover Fire and Casualty Insurance Company October 1992 - November 2001
Aetna October 1976 - October 1992
Skills
Underwriting, Reinsurance, Property & Casualty..., Commercial Insurance, Insurance, Workers Compensation, Marketing Strategy, Compliance, Captives, General Insurance, Brokers, Casualty, Legal Liability, Financial Risk, Risk Management, Enterprise Risk..., Liability, Claims Management, Casualty Insurance
Education
Thunderbird Graduate School 1974 — 1975
MIM, International Business Management
DePauw University 1970 — 1974
BA, Political Science
Colliers International Pittsburgh March 2007 - Present
Exhibitgroup/Giltspur December 2004 - February 2007
ADP 2000 - 2005
Aetna 1997 - 2000
Skills
Real Estate, Retail, Brokerage, Investments, Leases, Contract Negotiation, Financial Analysis, New Business Development, Marketing, Marketing Strategy, Valuation, Commercial Real Estate, Investment Properties, Mergers & Acquisitions, Negotiation, Strategic Planning
Education
Denison University 1988 — 1992
Bachelors, English, History
Waynesburg College 2001 — 2005
MBA
Aetna April 2012 - Present
Citizens Bank October 2008 - March 2012
Hebrew Senior Life October 2005 - October 2008
Polaroid Corporation January 1990 - January 2005
Skills
PowerPoint, Outlook, Administration, Microsoft Excel, Event Planning, Microsoft Word, Customer Service, Process Improvement, Fundraising, Administrative..., Administrative..., Budgets, Human Resources, Management, Team Building, Microsoft Office, Strategic Planning, Administrative Support, Word, Excel, Concierge Services, Scheduling, Project Management, Community Outreach
Education
Harvard University 1986 — 1987
n/a, Creative Writing
Deree College 1976 — 1979
Associate’s Degree, Secretarial Science
Boston State College 1975 — 1976
n/a, Liberal Arts
Aetna July 2012 - Present
United Healthcare May 2002 - August 2012
Skills
Health Insurance, Managed Care, Healthcare, Leadership, Provider Relations, Medicare, Property & Casualty..., Employee Benefits, Insurance, Health Policy, Sales Management, Health Savings Accounts, PPO
Education
DePaul University College of Law
Doctor of Law (JD)
Providence College
BA, History
iQor, Inc July 2011 - Present
The Receivable Management Services Corporation (RMS) 2001 - July 2011
Aetna 1999 - 2001
Teva Pharmaceuticals 1997 - 1999
Pinebrook Services 1992 - 1997
Skills
Bank Relationship..., Accounting, Financial Analysis, Cash Management, Cash Flow Forecasting, Corporate Budgeting, Banking, Accounts Receivable, Business Process..., Forecasting, Executive Management, Budgets, Cash Flow, Management, Financial Services, Financial Risk, Finance, Banking Relationships, Treasury, Payments, Insurance, Credit
Education
DeSales University 1993 — 1997
MBA, Finance
Liberty University 1983 — 1988
BS, Business Admin major, Comp Science - minor
2Bhip, Inc. 2013 - Present
Kohl's Department Stores 2013 - Present
Joe Lazorik's "Good Times Piano Music" 1977 - Present
D&B 2008 - 2012
D&B 2007 - 2008
Ingersoll Rand 2000 - 2006
Self-Employed 1997 - 2006
Aetna 2000 - 2000
The Clarks Companies, N.A. 1999 - 2000
Ingersoll Rand 1998 - 1999
Skills
Project Management, Project Coordination, Change Management, Quality Assurance, Team Leadership, Analysis, Technical Support, Software Documentation, Entertainment, Piano, Access, Strategy, Problem Solving, Management, Information Technology, Salesforce.com, Customer Support, Analytics, Web Analytics, Web Marketing, Leadership, Databases, Data Analysis, Marketing Support, Iso 9000, Musician, Public Relations, Technical Documentation, Training, Marketing Strategy, Networking, Business Analysis, Highly detail oriented, Unix, Risk Management, Process Improvement, Disaster Recovery, Issues Management, Data Transfer, Legacy Systems, Data Center, Time Management, Vendor Management, Visio, Call Centers, Sales, Technical Presentations, Retail, ChannelAdvisor, OrderPigeon
Education
DeSales University
Masters of Science, Information Systems
Allentown College of St. Francis deSales
Bachelor of Arts, Business Management
Northampton Community College
Associate in Applied Science, Business Data Processing
Bethlehem Catholic High School
Accolade, Inc. July 2014 - Present
Chiroability, LLC 2011 - 2012
Aetna October 2005 - August 2009
Skills
Critical Thinking, Problem Solving, Decision Making, Group Decision Making, Leadership, Team Leadership, Teamwork, Team Motivation, Active Listening, Microsoft Word, Microsoft Excel, Microsoft Power Point, Constructive Feedback, Time Management, Professionalism, Self-confidence, Easily Adaptable, Dependable, Interpersonal..., Organization Skills, Proactive, High degree of..., Organizational..., Handle Multiple Projects, Handle Multiple..., Healthcare, Health Insurance, Insurance, Employee Benefits, Customer Service, HIPAA, CPT, Managed Care, PowerPoint, Public Speaking
Education
Drexel University 2014 — 2016
Delaware County Community College 2011 — 2014
Aetna November 2014 - Present
TASC, Inc. (Treatment Alternatives for Safe Communities) July 2013 - November 2014
Lutheran Child and Family Services of Illinois October 2011 - August 2014
Trilogy Behavioral Healthcare August 2012 - July 2013
Illinois Department of Children and Family Services May 2010 - August 2010
Skills
Community Outreach, Event Planning, Microsoft Office, Customer Service, Nonprofits, Social Media, Microsoft Word, Strategic Planning, Training, PowerPoint, Teaching, Fundraising, Project Management, Coaching, Team Building, Program Development, Team Leadership, Event Management, Leadership Development
Education
DePaul University 2013 — 2015
Master's Degree, Public Administration
Northern Illinois University 2006 — 2010
Bachelor's Degree, Public Health
Medisys February 2011 - May 2011
Aetna July 2007 - October 2008
Haverford Medical Associates May 2004 - July 2007
Chester County Rheumatology Group July 2000 - July 2007
Mercy Haverford Hospital May 1977 - April 1996
A. I. DuPont de la Mours Children's Hospital March 1993 - September 1995
Skills
Nursing, ACLS, Critical Care, IV, PALS, Emergency Room, Nursing Care, Phlebotomy, Emergency Nursing, Post Anesthesia Care, Triage, EKG, Teaching, Healthcare, Microsoft Word, Microsoft Excel, HIPAA, Clinical Research, Telephone Triage, Time Management, Acute Care, Patient Advocacy, Medical/Surgical, BLS, Medicaid, Patient Safety, Patient Education, Nursing Education, Medicare, Managed Care, Healthcare Information..., Team Building, Healthcare Consulting, Wound Care, Case Managment, Hospitals
Education
Eastern University 1999 — 2001
Nursing
Delaware County Community College 1974 — 1975
AD RN, Nursing Science, 3,5
Ashland University 1969 — 1972
working towards BS, Sciences, 3.5
Haverford Senior High School 1965 — 1969
HS college prep, College Prep, 3.5
Aetna December 2007 - April 2010
Aetna Healthcare December 2007 - April 2010
Bank of America June 2006 - June 2007
Humana Healthcare January 2000 - January 2006
Humana December 2000 - March 2003
Blockbuster 1997 - 1999
Education
DePaul University 2010 — 2011
Paralegal Certificate
Illinois State University 1990 — 1995
Illinois State University
B.S, Criminal Justice
Aetna July 2014 - Present
UnitedHealth Group November 2011 - July 2014
Humana July 2011 - November 2011
Humana May 2009 - July 2011
Humana May 2008 - May 2009
Humana January 2007 - April 2008
Skills
Business Intelligence, Process Improvement, SAS, Analysis, Data Analysis, Analytics, Business Analysis, Requirements Analysis, Visio, Microsoft Excel, Medicare, Integration, Six Sigma, Business Objects, SQL, Data Mining, Health Insurance, Access, Data Warehousing, T-SQL, Medicaid, Health Economics, Leadership, VBA, OBIEE, Predictive Modeling, Requirements Gathering, Microsoft Office, Pivot Tables, DMAIC, Process Optimization, SAP BI, Databases, Business Analytics, Data Modeling, SAS programming, Oracle, SSRS, PL/SQL, Excel, SAS BI Suite, SAS Microsoft Addin, Healthcare economics, Microsoft SQL Server, SSIS, ETL, Crystal Reports, Tableau, IBM Pure..., Unix
Education
Grambling State University
Bachelors of Science, Mathematical Science
DePaul University
Master of Science (MS), Information Systems-Business Intelligence
Aetna October 2012 - Present
SSC Incorporated June 2010 - June 2011
Centers for Disease Control July 2007 - June 2010
Kos Pharmaceuticals 2007 - 2007
Ivax Pharmaceuticals November 2004 - November 2005
Verizon 2003 - 2004
Tropicana Products Inc. April 1999 - August 1999
Skills
SAS, SAS Programming, SQL, Business Intelligence, Data Warehousing, Data Modeling, Data Analysis, Data Integration, HTML, JavaScript, Data Mining, ETL, Databases, Oracle, Netezza, Unix
Education
DePaul University 1982 — 1991
Bachelor of Science (B.S.), Computer Science, 3.0
Aetna March 2014 - Present
DePaul University June 2010 - Present
National Committee for Quality Assurance June 2009 - Present
Aetna January 2012 - March 2014
Aetna January 2009 - January 2012
Aetna January 2007 - January 2009
Aetna Inc. October 2004 - December 2006
Aetna Inc. November 2001 - October 2004
Skills
NCQA, Accreditation, Disease Management, Health Insurance, Utilization Management, Credentialing, Health, Healthcare, Managed Care, HEDIS, Teaching, HMO, EMR, Healthcare Management, Medicare, Healthcare Industry, HIPAA, Healthcare Information..., Hospitals, Informatics, Health Policy, Healthcare Consulting, Patient Safety, Program Management, EHR, Medicine, Policy, Medicaid, Quality Management, Quality Improvement, Physicians, Leadership, Management, Process Improvement, Strategic Planning, Strategy, Team Building
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2003 — 2006
MBA, Health Sector Management
University of Illinois at Urbana-Champaign 1995 — 1999
BS, Community Health
Oak Street Health July 2015 - Present
University of Chicago Medicine November 2014 - July 2015
Our Lady of the Resurrection Medical Center June 2013 - May 2015
Heartland Alliance Health March 2013 - October 2014
University of Chicago Medical Center 2009 - October 2013
Health Care Service Corp. December 2005 - September 2007
Health Care Services Corporation 2005 - 2007
Aetna March 2003 - December 2005
Motorola Mobile Devices July 2000 - March 2003
Chicago Title 1998 - 2000
Skills
Healthcare, Healthcare Information..., Family Medicine, Managed Care, Nursing, Patient Safety, Hospitals, Pediatrics, ICU, EMR, BLS, Program Management, Healthcare Management, Critical Care, Cpr Certified, EHR, Acute Care, Health Insurance, Patient Advocacy, Leadership, Wound Care, Epic Systems, Disease Management, Medicine, ACLS, Healthcare Consulting
Education
DePaul University 2010 — 2012
Post Graduate Family Nurse Practitioner Degree, Advanced Practice Nurse
DePaul University 2007 — 2009
MS Nursing
Northern Illinois University 1994 — 1998
BS, Marketing
Quinn Hedrick Consultancy (QHC) January 2001 - Present
Laureate International Universities May 2013 - May 2015
Grand Canyon University June 2012 - May 2013
Anthem Education Group April 2011 - May 2012
Anthem Education Group May 2010 - May 2011
US Navy 2003 - 2007
Robert Half January 1997 - December 2001
Aetna January 1993 - December 1996
Skills
Leadership, Team Leadership, Team Building, Training, Human Resources, New Business Development, Sales, Networking, Management, Higher Education, Admissions, Enrollment Management, Adult Education, Accreditation, Student Affairs, Teaching, Public Relations, Public Speaking, Interviews, Marketing, Community Outreach, Event Planning, Program Management, Healthcare, Policy, Time Management, Project Planning
Education
Troy University 2008 — 2010
M.S.H.R., Master of Science in Human Resources
DePaul University 1992 — 1995
B.A., Human Resources and Business Management
Aetna September 2015 - Present
Aetna September 2011 - September 2015
DDB Chicago January 2011 - July 2011
Accenture 2000 - 2010
DDB 1997 - 2000
The Grand Group January 1996 - January 1997
FRANKEL January 1994 - January 1996
FCB January 1988 - January 1994
Euro RSCG 1987 - 1989
Skills
Integrated Marketing, Marketing Strategy, Advertising, Marketing, Media Relations, Leadership, Strategic Planning, Entrepreneurship, Account Management, Direct Marketing, Business Development, Management, New Business Development, New Media, Nonprofits, Strategy, Creative Direction, Relationship Marketing, Event Planning, Internal Communications, Brand Positioning..., Target Marketing, Brand Management
Education
Northwestern University - Kellogg School of Management 1989 — 1992
MBA, Marketing and Management Strategy
DePauw University 1982 — 1986
BS, Psychology
Aetna July 2012 - Present
WinsDelivered 2005 - Present
The Advisory Board Company January 2011 - July 2012
McKesson Provider Technologies March 2007 - November 2010
MedeAnalytics Inc 2006 - 2007
Cerner Corporation 1989 - 2005
Skills
Health Information..., Enterprise Software, Healthcare, Hospitals, Sales Management, SaaS, Direct Sales, Business Intelligence, Revenue Cycle, Healthcare Information..., Healthcare Analytics, New Business Development, Negotiation, Cold Calling, Healthcare Consulting, Managed Care, Informatics, Strategic Partnerships, Leadership, Strategy, Business Development, Cross-functional Team..., Start-ups, Healthcare Management, Healthcare Industry, Management, Sales Operations, Selling, Outsourcing, HIPAA, Sales, Executive Management
Education
University of Pennsylvania - The Wharton School
MBA, Marketing and Finance
DePauw University
BA, Economics
Aetna April 2015 - Present
Convergys August 2012 - July 2015
Cost Plus World Market May 2002 - July 2012
Kum & Go September 2000 - May 2002
Skills
Store Management, Visual Merchandising, Merchandising, Loss Prevention, Retail, Inventory Management, Profit, Income Statement, Customer Service, Inventory Control, Training, Employee Training, Leadership, Customer Satisfaction
Education
Des Moines Area Community College 1991 — 1993
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Magellan Health August 2014 - Present
Aetna April 2013 - March 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Delaware Technical and Community College-Owens 1996 — 1998
Associate's degree, Registered Nursing/Registered Nurse
Aetna December 2013 - Present
Apollo Group, Inc September 2009 - November 2013
Ensynch September 2009 - December 2009
Jefferson Wells subcontractor November 2008 - May 2009
Freescale Semiconductor February 2008 - August 2008
Honeywell Aerospace June 2006 - February 2008
Scottsdale Insurance Company October 2005 - June 2006
GATX Corporation October 1997 - October 2005
GATX 1998 - 2003
Perseco February 1993 - October 1997
Skills
Process Improvement, MS Project, SharePoint, Program Management, Quality Assurance, Cross-functional Team..., Project Management, SDLC, Management, Software Project..., Leadership, Agile Project Management, Vendor Management, Software Documentation, SQL, Project Portfolio..., Disaster Recovery, Data Warehousing, Cloud Computing, Oracle, User Acceptance Testing, Security, IT Management, IT Strategy, Microsoft Project, PMO, Six Sigma, SAP, Software Quality..., Strategy, Technical Management, Access, Multicultural Team..., Mentoring, Offshore Resource..., Kanban, QFD, Bilingual, PDCA, Oral & Written..., Written & Oral...
Education
University of Phoenix 2011 — 2016
DM-IST (Doctor of Management)
Roosevelt University 2000 — 2002
Master of Science
DePaul University 1993 — 1997
BA-IT
Xcelacore January 2015 - Present
DigitasLBi_US November 2013 - July 2014
Aetna May 2013 - November 2013
Coventry Health Care (Became Aetna) November 2010 - May 2013
ACCO Brands September 2004 - July 2010
ACCO Brands August 2003 - June 2010
Accenture 2001 - 2003
Cambridge Technology Partners 1999 - 2001
Skills
E-commerce, Web Analytics, Business Analysis, Project Management, Visio, Google Analytics, Content Management, SEO, XML, JSP, Java, Strategic Planning, Mobile Applications, Mobile Marketing, Mobile Devices, B2B, Requirements Analysis, Web Applications, Consulting, Management, Software Development, Analytics, Web Development, Start-ups, Marketing, Web Design, Cross-functional Team..., Leadership, CRM, Product Management
Education
DePaul University 1998 — 2002
MS, Information Systems - eCommerce Technology
DePaul University 1992 — 1996
LA&S, Political Science
Towers Watson January 2010 - Present
Towers Perrin September 2000 - January 2010
Aetna 1999 - 2000
Crown Cork & Seal 1996 - 1999
Lincoln National Life / CoreStates bank 1992 - 1994
Northwestern Mutual Life 1988 - 1991
Skills
Treasury Management, Cash Flow Forecasting, Investments, Risk Management, Mergers & Acquisitions, Banking, Mergers, Portfolio Management, Management, Credit, Financial Modeling, Financial Analysis, Process Improvement, Treasury, Finance
Education
Delaware Valley University 1994 — 1996
BS, Accounting
Widener University 1984 — 1988
BS, Management
Temple University - Fox School of Business and Management
Colorado HealthOP July 2015 - Present
Colorado HealthOP July 2014 - Present
Colorado HealthOP February 2013 - Present
WellPoint July 2003 - February 2013
Coventry Health Care December 1997 - July 2003
Aetna August 1993 - December 1997
Skills
Six Sigma, Quantitative Research, Statistics, Process Engineering, Business Process..., Customer Satisfaction..., Committed to Customer..., Visio, PowerPoint, Microsoft Word, Strategic Leadership, Quantitative Analytics, MS Excel Pivot Tables, Health Insurance, Start-up Environment, Early-stage Startups, Sales Operations, Contract Negotiation, Third Party Vendor..., Contract Management, Product Development, New Business Development, Strategic Policy..., Insurance Law, Policy Analysis, Appeals, Health Care Reform, Health Insurance..., Open Enrollment, Individual Health..., Group Insurance, Process Improvement, Data Analysis, Healthcare Industry, Insurance, Vendor Management, Call Centers, HIPAA, Analysis, Business Analysis, Cross-functional Team..., Operations Management, Managed Care, HMO, Program Management, Underwriting
Education
Delaware Tech 1992 — 1995
Delaware State University 1992 — 1992
Aetna October 2012 - Present
Aetna October 2010 - October 2012
Aetna January 1994 - October 2010
Skills
Corporate Communications, Marketing Communications, Social Media Marketing, Training, Strategic Planning, Technical Writing, Information Design, Project Management, Plain Language, Branding & Identity, Process Improvement, Technical Support, SharePoint, Time Management, Employee Training, Access, Situational Leadership, Managing Deadlines, Microsoft Office, Self-help Resources, Handle Multiple...
Education
West Chester University of Pennsylvania 1984 — 1986
Elementary Education and Teaching
Delaware Technical and Community College-Terry 1982 — 1983
Accounting and Business/Management
Dover High School 1979 — 1982
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program, 9-12
Aetna April 2011 - Present
Sedgwick CMS January 2010 - April 2011
Blue Cross and Blue Shield Association April 2007 - December 2009
UnitedHealthcare September 2001 - April 2007
Education
Loyola University Chicago School of Law 2003 — 2005
Master of Jurisprudence (M.J), Health Law
DePaul University 2001 — 2003
B.A., Pre-Law studies
Independence Blue Cross May 2014 - Present
Aetna 2013 - March 2014
Riddle Memorial Hospital November 2007 - May 2013
Internal Revenue Service January 1991 - March 1997
Education
Immaculata University 2010 — 2014
Bachelor of Science (B.S.), Nursing
Delaware County Community College 2004 — 2007
Associate of Applied Science, Nursing
Delaware County Community College
Associate's degree, Computer Science
Aetna July 2000 - Present
Skills
Health Insurance, Provider Relations, Medicare, Network Development, HMO, PPO, Managed Care, Medicaid, Insurance, Claim, Utilization Management, Health Policy
Education
Delaware County Community College
MCSC, Computer Science
computer learning center
computer programming, Computer Programming
Fidelity Investments July 2000 - June 2005
Arthur Anderson LLP March 1998 - February 2000
Skidmore Owings & Merrill LLP (SOM) September 1994 - March 1998
Aetna 1987 - 1988
Skills
Series 6, Retirement Plan..., Customer Service, Employee Benefits, Project Management, Employee Benefits..., Investment Education, Investment Advisory, Compliance Monitoring, Competitive Research..., Presentation Development, Sales Presentation..., Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Windows, Outlook, Outstanding time..., Retirement, Series 7, Series 63
Education
Harrisburg Area Community College 2011 — 2015
Certificate, Paralegal Studies
DePaul University - Charles H. Kellstadt Graduate School of Business 1995 — 2000
Master of Business Administration (MBA), International Business
Penn State University 1982 — 1986
Bachelor of Science (B.S.), Finance, General
Bel Air High School 1980 — 1982
EB Employee Solutions June 2014 - Present
Aetna August 2012 - June 2014
Aetna July 2012 - August 2012
Flatiron/Borman Management January 2012 - June 2012
Fortrend Securities June 2011 - November 2011
Skills
New Business Development, Sales, Research, Marketing, Account Management, Customer Service, Project Management, Market Research, Microsoft Excel, PowerPoint, Microsoft Office, Event Planning, Social Media Marketing, Salesforce.com, Fundraising, Public Relations, Social Media, Microsoft Word, Event Management
Education
Denison University 2008 — 2011
BA, English Literature, Economics
University of Canterbury 2009 — 2009
Economics
Aetna 1999 - Present
Prudential 1979 - 1999
Skills
Underwriting, Health Insurance, Managed Care, Health Savings Accounts, Disability Insurance, Medicare, HMO, Account Management, Life Insurance, PPO, Strategic Planning, Reinsurance, Insurance, Claim, Health Care Reform, COBRA, Dental Insurance, Wellness, Disease Management
Education
Delaware Valley University
BS, Business Administration
Independence Blue Cross March 2014 - Present
Aetna March 2013 - March 2014
Aetna March 2011 - March 2013
Aetna March 2009 - March 2011
Paoli Memorial Hospital March 1994 - March 2009
Bryn Mawr Rehabilitation Hospital March 1988 - March 1994
Intracorp March 1985 - March 1987
Community Nursing Services of Delaware County March 1982 - March 1984
Skills
Medical Case Management, Microsoft Office, Outlook, Sorian Systems, Verint Systems, Electronic Total..., Aetna Total Clinical..., Customer Service, Medicare, Registered Nurses, Pediatric Nursing, Aetna Strategic Desktop..., Health Insurance, Microsoft Excel, Microsoft Word, Team Building, Project Management, Clinical Research, Managed Care, Nursing, Healthcare, PowerPoint, Medical-Surgical, Healthcare Management
Education
Hahnemann University 1981 — 1984
Bachelor of Science, Registered Nursing/Registered Nurse
Delaware County Community College 1978 — 1981
Associate of Science (A.S.), Registered Nursing/Registered Nurse, Dean's List
Connolly iHealth Technologies July 2015 - Present
Aetna July 2014 - Present
UnitedHealth Group August 2012 - November 2013
Barnes Health Care Services January 2005 - August 2012
WellCare 2004 - 2005
Vista Health Plan (Conventry) 2001 - 2004
Consultec 1997 - 1999
Skills
Medicaid, Managed Care, Provider Relations, Medicaid Managed Care, Provider Contracting, Credentialing, Healthcare, HMO, PPO, Medicare, Healthcare Information..., Physicians, Hospitals, EHR, Training, Network Development, Recruiting, Healthcare Industry, HIPAA, Healthcare Management, Practice Management, Policy, EMR, Business Development, Health Insurance, Healthcare Consulting, Insurance, Revenue Cycle, Health Policy, Medical Billing, Medical Coding, Medicare Part D, Quality Improvement, Home Care
Education
College of the Mainland 1993 — 1996
Health Sciences
Des Moines Area Community College 1986 — 1988
AS, Legal Assistant
Delaware Department of Justice May 2017 — Present
Substitute Teacher Service April 2015 — Present
YMCA February 2008 — February 2015
State of Delaware, Office of the Child Advocate June 2014 — August 2014
Prudential Fox and Roach Realtors August 2006 — October 2012
AIG April 1999 — June 2006
AIG August 1996 — April 1999
Aetna April 1991 — August 1996
Skills
Claim, Personal Injury, Insurance, Property Damage, Analysis, Compliance, Legal Research, Legal Writing, worldox, tabs3, microsoft office, Customer Service, Excellent oral and..., Highly motivated self..., Reviewing medical..., Skilled negotiator, Claims Investigation, Problem Solving, LexisNexis
Education
Widener University 2012 — 2014
Bachelor of Science (BS), Paralegal Studies, GPA 3.85, summa cum laude
Delaware County Community College ... — 1989
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
249Labs Inc June 2015 - Present
Aetna May 2013 - May 2015
Coventry Health Care (Became Aetna) August 2010 - May 2013
Discover Financial Services September 2006 - August 2010
JPMorgan Chase May 2001 - September 2006
Bank One (Became JPMorgan Chase) March 2000 - March 2001
First Chicago NBD (Became Bank One) August 1997 - March 2000
First Chicago (Became First Chicago NBD) May 1996 - August 1997
Skills
Customer Experience, Customer Engagement, Management, Business Process, Analytics, Negotiation, Strategic Planning, Digital Marketing, Vendor Management, Offshore Management, Digital Strategy, Communication, Usability, Information Architecture, Healthcare Information..., Healthcare Industry, Financial Services, Microsoft Office, Website Development, Portal Technologies, Presentations, Mobile Marketing, Mobile Technology, Mobile Internet, Mobile Devices, Interactive Marketing, Online Marketing, Web Project Management, Omniture, Process Improvement, UAT coordination, Leadership, Marketing, Web Development, Executive Management, Web Analytics, CRM, Strategy, Database Marketing, Strategic Partnerships, Customer Acquisition
Education
DePaul University 2002 — 2004
MS, E-Commerce Technology
Lake Forest College 1993 — 1996
BS, Economics and Politics
Aetna 2010 - Present
Hudson Consulting 2009 - 2010
Hewitt Associates 2006 - 2009
Chase Insurance 2005 - 2006
BankOne Life Insurance 2004 - 2005
Zurich Life 2000 - 2005
Kemper Insurance Companies 1998 - 2000
CNA 1975 - 1998
Skills
Program Management, SharePoint, Quality Assurance, SDLC, PMO, Requirements Analysis, IT Strategy, PMP, Vendor Management, Business Analysis, Process Improvement, Requirements Gathering, IT Management, Change Management, Team Building, CRM, Business Process, Business Process..., Management, Outsourcing, Leadership, Project Portfolio..., Enterprise Architecture, Software Project..., Project Management, Information Technology, Business Intelligence, Software Development, Resource Management, Integration, Agile Methodologies, Solution Architecture, Cross-functional Team..., Data Warehousing, Business Requirements, Disaster Recovery, Agile Project Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Northeastern Illinois University
BS, Computer Science
Ma 2014 - Present
Coventry Health Care December 2012 - Present
Aetna 2014 - 2015
Aetna 2014 - 2015
Coventry Health Care June 2011 - December 2012
Coventry Health Care January 2010 - June 2011
SXC Health Solutions August 2006 - September 2008
Neighborcare May 2002 - August 2006
Glaser Technology, Inc. 1991 - 2002
Skills
Healthcare Information..., HIPAA, Pharmacy Benefit..., SDLC, Healthcare, Business Analysis, Vendor Management, Visio, Process Improvement, Project Management, Change Management, Integration, Program Management, Cross-functional Team..., IT Strategy, PMP, Business Process..., Software Documentation, Business Intelligence, Software Project..., Databases, Analysis, Quality Assurance, Requirements Gathering, Software Development, SharePoint, Management, Requirements Analysis, Leadership, MUMPS, Visual Studio, Visual Basic
Education
DePaul University
MBA, Management Information Systems, General
University of Illinois at Urbana-Champaign 1985 — 1991
Bachelor of Science (B.S.), Computer Science
Delaware Valley College August 2012 - May 2013
Aetna February 2008 - October 2011
Selas Fluid Processing Corp June 2007 - February 2008
Capmark Finance Inc. January 2006 - June 2007
C.P. Rankin Inc., Roof Management & Contracting May 2004 - January 2006
Skills
Financial Analysis, Financial Reporting, Financial Statements, Accounting, Account Reconciliation, Financial Modeling, Investor Reporting, Sarbanes-Oxley Act, General Ledger, Internal Controls, Bank Reconciliation, GAAP, US GAAP, Insurance, Health Insurance, Life Insurance, Long Term Care Insurance, Fixed Annuities, Variable Annuities, Term Life Insurance, Licensed Life & Health..., Reiki, Accounts Receivable
Education
La Salle University 2007 — 2011
Master of Business Administration (MBA), Business Administration and Management, General, GPA 3.5
Delaware Valley College 2001 — 2004
Bachelor's degree, Finance and Financial Management Services, GPA 3.2
Lansdale School of Business 1999 — 2001
Associate of Science (A.S.), Accounting and Business/Management
Cambia Health Solutions 2014 - Present
Aetna 2010 - 2013
Aetna 2009 - 2012
Aetna 2009 - 2009
Irvine City Hall 2007 - 2008
Law Offices of Palak Chopra 2007 - 2008
Institute of Science, Law, Technology May 2005 - May 2006
Amin Hallihan 2006 - 2006
American Medical Association 2004 - 2005
Allergan, Inc. 1999 - 2003
Skills
Health Policy, Health Law, Policy, Health Insurance, Insurance, Health Care Reform, Privacy Law, Healthcare, Litigation, Legal Writing, Licensing, Insurance Law, Medicare, HIPAA, Intellectual Property, Medicaid, Employee Benefits, Public Health, International Law, Legal Research, Policy Analysis, Public Policy, Research, Healthcare Management, Biotechnology, Health Services Research, Managed Care, Leadership, Due Diligence, Advocacy, Fraud and Abuse, Regulatory Affairs
Education
Harvard T.H. Chan School of Public Health 2008 — 2009
MPH, Law and Public Health
DePaul University College of Law 2003 — 2006
JD, Healthcare/Intellectual Property
Occidental College 1995 — 1999
BA, Cognitive Science
Aetna November 2013 - Present
Aetna October 2011 - November 2013
Aetna October 2008 - October 2011
Aetna September 2007 - October 2008
Aetna June 2007 - August 2007
Harrington College of Design May 2002 - August 2006
Alternatives Center for Family Based Services September 2000 - October 2001
YMCA Camp Jorn June 1993 - August 2000
Skills
Analysis, Forecasting, Program Management, Access, Healthcare, Managed Care, Strategic Planning, Marketing Strategy, Project Management, Account Management, Marketing Communications, Data Analysis, Cross-functional Team..., Management
Education
University of Nebraska-Lincoln 2010 — 2012
Master of Business Administration (MBA), Finance, General
DePaul University 2004 — 2007
B.S., Economics
Laureate International Universities March 2015 - Present
Carefirst 2008 - 2015
ING 2002 - 2008
Aetna 2001 - 2002
Education
Delhi University 1993 — 1997
Engineering, Electronics and Communication Engg.
Aetna June 2001 - Present
Skills
Medical Cost Analysis, Medical Cost Trend..., Insurance, Forecasting, Budgeting, Policy, Claims, Accounting, Recruiting, Budgets, Analytics, Health Insurance, Claim, HIPAA
Education
DePaul University 1996 — 2000
Bachelor of Science in Commerce, Accounting and Finance
Aetna November 2014 - Present
Richmond Creative Counseling February 2014 - September 2014
Anthem October 2013 - April 2014
Tanya McKeithen, LCSW March 2012 - January 2014
KEPRO July 2013 - October 2013
CHIP of Greater Richmond March 2011 - October 2011
Heartland Hospice May 2009 - August 2010
2009 - 2010 Heartland Hospice May 2009 - July 2010
VCU Health System January 2005 - March 2009
2005 - 2009Virginia Commonwealth University Healthcare System January 2005 - March 2009
Skills
Crisis Intervention, Grief Counseling, Inpatient, Counseling, Crisis, Healthcare, Psychiatry, Case Management, Treatment, Clinical, Mental Health, Social Services, Family Therapy, Adolescents, Counselling, Case Managment, Psychotherapy, Motivational..., Clinical Research, CBT, Therapists, Behavioral Health, Counseling Psychology, Interventions, Community Outreach, Nonprofits
Education
University of Southern Mississippi 1993 — 1995
Masters, Social Work
Delta State University 1991 — 1993
B.A., Psychology/Photography
Aetna April 1998 - Present
4726 N Paulina Condominium Assoc 1999 - 2013
Union Tank Car September 1991 - April 1998
Skills
Health Insurance, Employee Benefits, Financial Analysis, Financial Reporting, Process Improvement, Accounting, Financial Modeling, Forecasting, Budgets, Strategic Planning, Finance, Account Reconciliation, Hyperion Enterprise, Insurance, Sarbanes-Oxley Act, Strategic Financial...
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1995 — 1998
MBA, Management Accounting
Northern Illinois University 1986 — 1990
BS, Finance
Downers Grove North 1983 — 1986
Arthur J. Gallagher & Co. August 2015 - Present
Greater Boston Chamber of Commerce January 2013 - Present
Smaller Business Association of New England (SBANE) January 2007 - Present
WGA April 2013 - August 2015
The Bostonian Group, A Marsh & McLennan Agency Company January 2004 - March 2013
The Bostonian Group January 1997 - January 2000
International Insurance Group January 1993 - January 1997
Salem Insurance Agency January 1991 - January 1993
Aetna January 1988 - January 1991
Skills
Employee Benefits, Health Insurance, Strategic Planning, Disability Insurance, Mergers, Insurance, Human Resources, Executive Pay, Sales, New Business Development
Education
DePauw University
Independence Blue Cross September 2012 - Present
Precyse Solutions January 2011 - September 2012
Global Indemnity Group, Inc. July 2010 - December 2010
Aetna July 1998 - November 2009
First Union/Corestates/Meridian Bank September 1984 - July 1998
Education
Delaware County Community College 1981 — 1983
Associates, Business Administration
Aetna June 2007 - Present
AIM Healthcare June 2004 - June 2007
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2008 — 2010
Finance
Illinois State University 2000 — 2004
BS, Finance
Hewlett Packard (Bank of America Refresh Project) October 2014 - Present
Aetna August 2009 - November 2014
Altex Computers & Electronics, LTD. May 2006 - July 2009
Rackspace, the Open Cloud Company 2005 - 2007
AAA Computer Specialist April 1999 - May 2006
Skills
Linux, Cloud Computing, MySQL, VoIP, Virtualization, Integration, Data Migration, Refresh Activity, Project Management, Java, Oracle, Network Security, Cisco Technologies, Firewalls, Networking, Servers, Troubleshooting, Security, Biomedical Electronics, Computer Maintenance, Telecommunications, Routers, Citrix, Computer Hardware, Laptops, Leadership, SaaS, Disaster Recovery
Education
Laredo Community College & Del-Mar 2000 — 2004
Masters in IC Engineering, Biomedical Technology Engineering
Del Mar College 2000 — 2001
Bachelor of Applied Science , NETWORK SECURITY
Aetna January 2014 - Present
Coventry Health Care, an Aetna Company December 2008 - December 2013
Advanced Technology Engineering Systems, Inc. 1989 - 1993
Accenture 1985 - 1989
Education
DePaul University
MS, Information Systems
Miami University
BS, Systems Analysis
Archdiocese of Hartford September 2005 - Present
Amiller investments March 1991 - September 2005
Aetna January 1989 - March 1991
Skills
Public Speaking, Community Outreach, Fundraising, Teaching, Non-profits, Theology, Leadership Development, Religion, Program Development, Curriculum Development, Volunteer Management, Curriculum Design, Editing, Tutoring, Grant Writing, Nonprofits, Research, Staff Development, Liturgy, Mental Health, Preaching, Community Development, Microsoft Office, Strategic Planning, Biblical Studies, Grants, Higher Education, Gospel, Youth Ministry, Retreat Leader, Spiritual Direction, Training, Pastoral Care, Stewardship, Discipleship, Community Organizing, Pastoral Counseling, Retreats, Non-profit..., Volunteer Recruiting, Board Development, Missions, Annual Giving, Planned Giving, Youth Mentoring, Resource Development, Philanthropy, Youth Development, Workshop Facilitation, Alumni Relations
Education
DePaul University 1970 — 1972
Aetna January 2012 - Present
Skills
Software Quality..., Agile Methodologies, Process Improvement, Requirements Analysis, Testing, Requirements Gathering, Analysis, SDLC
Education
Delhi University 1992 — 1997
The Harris Group, LLC November 2004 - Present
Prudential Financial July 2003 - November 2004
Edward Jones April 2001 - May 2003
Aetna August 1995 - January 2001
Skills
Holistic Financial..., Wealth Management, Series 7, Series 65, Retirement Planning, Life Insurance, Long Term Care Insurance, Health Insurance, Alternative Investments, Investment Advisory
Education
DePaul University 2003 — 2005
Certificate Program, Financial Planning
Northeastern Illinois University
BA, Economics / Political Science
Aetna December 2013 - Present
Coventry Health Care January 2012 - November 2013
Discover Financial Services November 1990 - June 2011
Skills
Technical Recruiting, Applicant Tracking..., Talent Acquisition, Workforce Planning, Recruiting, Employee Engagement, Onboarding, Internet Recruiting, Performance Management, Taleo, Employee Relations, College Recruiting, Benefits Negotiation, Temporary Placement, Talent Management, Succession Planning, Executive Search, Human Resources, Employee Benefits, Graduate Recruitment, Sourcing, HRIS, Benefits Administration
Education
Wilmington University 2002 — 2004
Masters, Human Resources Management
Delaware State University 1985 — 1989
BS, Marketing
Aetna National Accounts January 2013 - Present
Aetna April 2008 - December 2012
CIGNA April 1993 - March 2008
Skills
Health Insurance, Managed Care, Employee Benefits, Strategic Planning, Insurance, New Business Development, CRM, Medicare
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1999 — 2002
MBA, Finance
University of Illinois at Urbana-Champaign - College of Business 1980 — 1983
BA, Business
Aetna May 2010 - Present
Aetna December 2004 - April 2010
Caremark July 2001 - December 2004
Skills
Employee Benefits, Health Insurance, Underwriting, Insurance, Account Management, Disability Insurance, Brokers, Process Improvement
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2001 — 2004
MBA, Marketing Management
University of Wisconsin-Oshkosh 1995 — 1998
Bachelor of Business Administration, Marketing Management and Human Resources
CIGNA Healthcare October 2006 - Present
Aetna April 2003 - October 2006
New England Financial June 1992 - March 2003
Skills
Benefits Administration, Term Life Insurance, Customer Service, Sales Management, Medicare
Education
Denison University 1988 — 1992
bachelor of Arts, Economics
Humana February 2002 - Present
Aetna August 1997 - February 2002
Skills
Medical Underwriting, risk analysis, Strategic Communications, Brokers, Liability, Risk Analysis, Life Insurance, Medicare, Claim, Commercial Insurance, Health Savings Accounts, Customer Service
Education
DePaul University 1987 — 2005
Aetna August 2011 - Present
JP Morgan Chase December 2005 - August 2011
International Truck and Engine November 2002 - November 2005
Zurich Direct December 1999 - June 2002
Whittman Hart September 1996 - April 2000
Skills
Enterprise Architecture, IT Strategy, SDLC, Vendor Management, Requirements Analysis, Business Analysis, Integration, Architecture, Solution Architecture, IT Security, Information Risk, TOGAF 9, Identity Management, Federated Identity..., Compliance, Technology Roadmapping, Gap Analysis, IT Portfolio, Application Portfolio..., Change Management, TOGAF, Information Security, Management, Security, Cross-functional Team..., ITIL, Tomcat, Middleware, Strategy, Software Project..., Software Development, Agile Methodologies, Architectures
Education
Northwestern University 1997 — 1999
Masters, Information Technology
DePaul University 1997 — 1997
Certificate in Production and Inventory Control, Production and Inventory Control
Siddaganga Institute of Technology 1988 — 1992
Bachelors in Computer Science, Computer Science
P.S.B.B 1981 — 1988
Aetna Sales RepAetna2005 - Present
Unum 2000 - 2004
Skills
Health Insurance, Underwriting, Employee Benefits, Disability Insurance, Insurance, Brokers, Health Savings Accounts, Term Life Insurance, Sales, Life Insurance, Managed Care, Claim, Workers Compensation, Medicare, Long-term Care
Education
Denison University 1996 — 2000
Bachelor of Arts, Economics and Biology
Ernst & Young July 2008 - Present
Ernst & Young December 2002 - July 2008
Aetna December 2001 - December 2002
Ernst & Young April 2000 - December 2001
Skills
Business Analysis, Business Process..., Financial Analysis, Business Intelligence, Business Transformation, Financial Reporting, Management Consulting, Financial Modeling, Business Process, Quality Assurance, Risk Management, ERP, Program Management, Strategy, Governance, IT Strategy
Education
Delhi University
Bachelor's
Aetna September 2013 - Present
Quest Diagnostics February 1994 - September 2013
Midwest Business Consulting 1992 - 1994
MMIMS, Inc. 1988 - October 1992
Edward Hines, Jr. VA Hospital 1986 - 1988
Palos Community Hospital 1982 - 1986
Skills
Healthcare Information..., Software Development, Instrument Interfacing, Instrumentation, Laboratory Automation, Laboratory Medicine, Intersystems Cache, Databases, MUMPS, Software Documentation, Integration, SDLC, Visio, Microsoft Office, Business Analysis, Healthcare, Microsoft SQL Server, Microsoft Excel, Project Management, EHR
Education
DePaul University 2000 — 2005
Aetna January 2014 - Present
Aetna September 2011 - December 2013
Aetna September 2010 - September 2011
Aetna, INC. May 2007 - August 2010
Skills
Medicare, Managed Care, Health Insurance, Healthcare, Nursing, Utilization Management, Healthcare Industry, Quality Improvement, Home Care, Insurance
Education
Delaware County Community College
Assoc. Applied Science, Nursing
Precept Group May 2013 - Present
United Healthcare 2006 - April 2013
PacifiCare Health Systems 2002 - 2006
Aetna June 1999 - February 2002
Prudential Healthcare 1997 - 1999
Skills
Insurance, Underwriting, Health Insurance, Disability Insurance, Claim, Life Insurance
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Finance
University of Illinois at Chicago
BA, LAS
Hedrick Gardner Kincheloe & Garofalo May 2009 - Present
Cybertary, Inc. November 2008 - December 2008
Aetna September 1999 - January 2001
Aetna January 1998 - September 1999
Skills
Customer Service
Education
Denison University 1985 — 1989
BA, Psychology
Gilmour Academy 1982 — 1985
Advocate Health Care January 2012 - January 2015
Aetna July 2011 - November 2011
Managed Healthcare Solutions, LLC June 2009 - June 2011
McKesson Health Solutions September 2009 - May 2011
Access Community Health Network June 2007 - August 2009
Maxim Staffing Solutions April 2007 - June 2007
Saints Mary and Elizabeth Medical Center February 2006 - June 2007
University of Illinois Medical Center December 2004 - December 2005
University of Chicago Hospitals September 2004 - October 2005
Molecular Biology Consortium December 2002 - March 2005
Skills
Patient Advocacy, Wellness Coaching, Health Education, Case Managment, Non-profits, Maternal-Child Health, Women's Health, Healthcare, Healthcare Management, Nursing, Hospitals, EMR, Managed Care, Healthcare Information..., Public Health, Acute Care, Cpr Certified, EHR, Pediatrics, HIPAA, Accountable Care, Cardiology, Medication..., Disease Management, Case Management, Patient Safety
Education
DePaul University 2004 — 2005
M.S., Nursing
Loyola University 1998 — 2000
Bachelor of Science, Psychology
Aetna February 2000 - Present
Prudential Healthcare November 1997 - February 2000
Prudential Healthcare January 1994 - November 1997
Skills
Access, Analysis, Business Analysis, Business Process, Cross-functional Team..., Databases, Health Insurance, Insurance, Leadership, Management, Marketing, Microsoft SQL Server, Process Improvement, Program Management, Project Management, Requirements Gathering, Risk Management, SQL, Strategy, Technical Writing, Training, Vendor Management
Education
Drexel University
Masters, Library & Information Sciences
Delaware Valley College
Bachelors, Management Information Systems
Aetna January 2014 - Present
wah March 2011 - January 2012
Aetna, 2009 - March 2011
Aetna US Healthcare 1983 - 2009
Skills
SDLC, PMO, PMP, Vendor Management, Software Project..., Resource Management, Leadership, Project Management, Requirements Gathering
Education
Delaware Valley College
Valence Health June 2014 - Present
Aetna March 2013 - June 2014
Hirewell April 2012 - October 2012
The Trizetto Group June 2011 - April 2012
Aldera, Inc. (formerly Healthation) December 2008 - February 2011
EDS/Hewlett Packard 1999 - 2008
Chicago Health System February 1992 - March 1998
Rush University Medical Center June 1985 - January 1995
McNerny Heintz, Inc., formerly located 1991 - 1992
Rush Health Plans, Inc 1985 - 1985
Skills
Requirements Gathering, SDLC, Requirements Analysis, Business Analysis, EDI, Process Improvement, Integration, HIPAA, Test Planning, Healthcare, Business Process, Microsoft Excel, Visio, Testing, Data Mapping, ACH, Health Insurance, Data Interfaces, Project Management, Agile Methodologies, Interfaces, Health Insurance..., Healthcare IT, Managed Care, health care reform, PPACA, Excel, PowerPoint skills, UltraEdit, Use Case Analysis, Resource Management, Project Server, ANSI X12 5010, ICD-10, Software Implementation, interface mapping, healthcare payer systems, Business Continuity, Risk Analysis, Crisis Management, Risk Assessment, User Scenarios, Mockups, Healthcare Reform, Health Insurance..., User Stories, Business Requirements, Troubleshooting, Quality Center, Rational Requirements...
Education
DePaul University 1998 — 1999
CCP Certificate, IT
University of Illinois at Chicago
Bachelor of Arts, Photo/Film/Video/Computer Graphics
Moraine Valley Community College
Aetna July 2013 - Present
Aetna January 2011 - July 2013
Aetna July 1993 - January 2011
Skills
Health Insurance, Employee Benefits
Education
DePauw University 1989 — 1993
CEBS Graduate
BeneSys, Inc. September 2014 - Present
FirstMerit Bank July 2008 - March 2014
Sky Bank/Huntington Bank June 2006 - July 2008
Allegiant Asset Management February 2002 - March 2006
National City Bank May 1999 - February 2002
Aetna February 1994 - March 1999
Skills
SBA, Small Business Lending, Commercial Lending, Asset Based Lending, Loans, Commercial Banking, Mutual Funds, Lines Of Credit, Banking, Credit, Relationship Management, Series 7
Education
Denison University 1972 — 1976
BA, History
North Olmsted High School
Aetna August 2008 - Present
Coventry Health Care March 1999 - August 2008
Skills
Network Development, Provider Relations, HMO, Medicare, Medicaid, Managed Care, Health Insurance, Credentialing, Claim, Insurance, Healthcare, Process Improvement, Customer Service, PPO
Education
Delaware Technical and Community College-Stanton-Wilmington
Valence Health July 2013 - Present
Aetna June 2012 - July 2013
MultiPlan January 2011 - June 2012
MultiPlan July 2009 - January 2011
Mercy Hospital & Medical Center 2008 - 2009
United Healthcare July 1989 - April 2008
Comcast June 2007 - 2008
Skills
Claim, Medicare, Health Insurance, HIPAA, Insurance, Managed Care, Medical Billing, Medicaid, Employee Benefits, Provider Relations, Claims Management, HMO, Claims Resolution, Medical Coding, Healthcare Information..., Healthcare, Invoicing, ICD-9, Healthcare Industry, Software Documentation, Process Improvement, Healthcare Consulting, Healthcare Management, Health Policy, Credentialing, CPT, Training, Management, Customer Service, Leadership, Quality Assurance, Access, Analysis
Education
DePaul University
Aetna March 2012 - Present
Accenture May 2011 - March 2012
Arizona Public Services (APS) April 1999 - May 2011
Motorola September 1998 - April 1999
Andersen Consulting (ACCENTURE) January 1998 - September 1998
Covansys May 1994 - 1997
Skills
Business Analysis, Vendor Management, Program Management, Process Improvement, Business Process..., Software Project..., Project Management, SDLC, Requirements Analysis, Change Management, Requirements Gathering, Project Planning, IT Strategy, Visio, Software Development, Management, Agile Methodologies, PMP, MS Project, SharePoint, Business Process, PMO, IT Management, Analysis, Project Portfolio..., Information Technology, Enterprise Architecture
Education
Institute of Management Technology, Ghaziabad 1990 — 1993
MBA
Delhi University 1984 — 1988
Bachelor of Business Administration (B.B.A.)
Sardar Patel Vidyalaya 1973 — 1984
Aetna January 2011 - Present
HSBC July 2000 - January 2011
Chicago Title Corporation February 1999 - July 2000
GE Capital June 1986 - February 1999
Skills
Finance, Business Analysis, Vendor Management, SDLC, IT Strategy, Building Business..., Governance and..., IT Quality Programs, Leading Organizational..., Development Of Employees, Superior Communications..., Program Management, Process Improvement, Project Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1991 — 1995
MBA, Marketing
Purdue University 1981 — 1986
B.S., Computer Science
The Hartford January 2015 - Present
Travelers September 2013 - December 2014
Magellan Health August 2012 - September 2013
Aetna, INC. August 2005 - July 2012
Aetna August 2003 - August 2005
Aetna May 2002 - August 2003
Aetna March 1999 - May 2002
Celtic Insurance Company March 1997 - March 1999
United Laboratories Inc. May 1995 - March 1997
Skills
Interwoven (Aetna's..., Microsoft Office, Adobe Photoshop, Internal Communications, Corporate Communications, Strategic Communications, Communications Planning, Marketing Communications, Communication Training, Newsletters, Employee Engagement, Insurance, Crisis Communications, Marketing, Email Marketing, Advertising, Integrated Marketing, Leadership, Training, Content Strategy
Education
DePaul University 1998 — 2001
Master of Arts, Corporate Communication
Southern Illinois University, Carbondale 1991 — 1994
Bachelor of Science, Journalism, Advertising
Aetna May 2013 - Present
Coventry Health Care July 2000 - Present
Coventry Health Care 2000 - Present
Skills
Managed Care, Network Development, HIPAA, Strategic Planning, Health Insurance, Medicaid, Policy, Process Improvement, Medicare, Provider Relations, HMO, Insurance, Utilization Management, Employee Benefits, Healthcare Management, Disease Management, Healthcare Industry, Claim, Health Policy, Healthcare, Medicare Part D, Healthcare Consulting
Education
Delaware State University
BS, Business Adminstration
Aetna September 2004 - Present
Great-West Healthcare October 1999 - September 2004
Great-West Healthcare June 1997 - September 1999
Skills
Provider Relations, Network Development, Managed Care, Hospitals, Healthcare, Contract Negotiations, Insurance, Contract Negotiation, Contract Management, Account Management, PPO, HMO, Health Insurance, Medicaid, Health Policy, Medicare, Credentialing, HIPAA, Healthcare Industry, Revenue Cycle, Physicians, Claim, Healthcare Management, Healthcare Information..., Employee Benefits, Healthcare Consulting
Education
DePaul University
B.S., Finance
Minuteman Press of North Dallas August 2011 - Present
Minuteman Press North Dallas August 2011 - Present
Aetna January 1986 - August 1995
Skills
Customer Service, Marketing, Team Building, Small Business
Education
University of North Texas
Master of Education (M.Ed.), Early Childhood Education and Teaching
Delta State University
Bachelor of Business Administration (BBA), Insurance and Real Estate
Aetna
Skills
Case Management, Utilization Management, Medicare, Health Insurance, Disease Management, Medicaid, Managed Care, Insurance, Claim, Utilization Review, Disability Insurance, Healthcare, Behavioral Health, Social Services, Provider Relations
Education
DePaul University
Registered Nursing/Registered Nurse
Aetna July 2008 - Present
The Pantry October 2006 - March 2007
Nordstrom June 2000 - October 2006
Education
University of North Carolina at Charlotte 2006 — 2008
DePaul University 2001 — 2003
Aetna July 2010 - Present
Aetna November 2007 - July 2010
Capital Blue Cross August 2005 - January 2007
Skills
Research, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Microsoft Excel, Outlook, Budgets, Strategic Planning, Editing, Project Management, PMO, Medicare, Policy, Insurance, Healthcare, Medicaid, Provider Relations
Education
Capital College, Pennsylvania State University 2008 — 2013
Master's degree, Health/Health Care Administration/Management
DePaul University 2004 — 2006
BA, Psychology
Aetna February 2013 - Present
SuperValu 1998 - 2011
American Stores 1993 - 1998
American Stores 1988 - 1993
jewel-osco 1983 - 1988
Skills
Pharmacy, Software Documentation, Testing, SDLC, Business Intelligence, Pharmacy Benefit..., Systems Analysis, Requirements Gathering, Visio
Education
DePaul University 1989 — 1995
MS, Management Information Systems
Lewis University 1980 — 1984
BA, Computer Science - Minors in Math and Business
MacBain Landscaping January 2011 - Present
Main Line Health 2002 - 2010
Aetna 1990 - 2002
Skills
Sales Operations, Time Management, Marketing, Sales, Customer Service, Budgets, Inventory Management, Microsoft Office, Inventory Control, Team Building, Management, Strategic Planning, Purchasing, Retail, Negotiation, Employee Benefits, Healthcare, Recruiting, Operations Management, Employee Relations, Data Analysis, Leadership, Project Management, Forecasting, Microsoft Excel, Team Leadership, Customer Satisfaction, Human Resources, Contract Negotiation
Education
Northeastern Illinois University 1975 — 1980
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Delaware County Community College 2013 — 2013
Certification, Electronic Medical Records
Aetna February 2015 - Present
Mercy Medical Center - Des Moines, IA August 1999 - January 2015
Mercy Medical Center - Des Moines, IA July 1996 - August 1999
Skills
Nursing, ACLS, Registered Nurses, BLS, Endoscopy, Medical/Surgical, Medical-Surgical, Patient Safety, Healthcare
Education
Des Moines Area Community College
Kaiser Permanente March 2012 - Present
Aetna May 2004 - March 2012
Alexian Brothers Health System December 2002 - May 2004
Skills
Managed Care, Medicare, Coaching, Analysis, Health Insurance, Leadership, HIPAA, Healthcare Industry, Healthcare Information..., Healthcare Management, Medicaid, Negotiation, Healthcare, Physicians, Healthcare Consulting, Process Improvement, Hospitals, Revenue Cycle
Education
DePaul University 1984 — 1988
Bachelor of Arts (B.A.), Business Administration and Management, General
Aetna May 2013 - Present
Connections Csp December 2007 - May 2013
Skills
Case Management, Mental Health
Education
Delaware State University
Master's Degree, Social Work
Wesley College 2003 — 2007
Bachelor's Degree, Psychology
Padua Academy 1997 — 2001
High School
CVS Caremark Corporation May 2014 - Present
Aetna Better Health November 2009 - May 2014
Aetna November 2003 - January 2011
Skills
Employee Benefits, Health Insurance, Claim, Insurance, Claims Management, Claims Handling, Medicare, Call Centers, Medicaid, Process Improvement, Benefits Administration, Managed Care, Provider Relations
Education
Des Moines Area Community College 1977 — 1977
GED classes
State of Delaware July 2005 - Present
State of Delaware February 2004 - July 2005
Phoenix Mental Health May 2003 - June 2005
State of Delaware Department of Finance February 2003 - February 2004
Aetna October 1995 - May 2002
Skills
Social Services, Case Management, Crisis Intervention, Mental Health, Community Outreach, Motivational..., Program Development, Policy, Group Therapy, Government
Education
Delaware State University 2009 — 2012
Master's degree, Social Work, 3.55
Wesley College 1999 — 2002
Bachelor's degree, Psychology, Deans List
Wesley College 1997 — 1999
Associate's degree, Business Administration and Management, General
CVS Health May 2014 - Present
CVS Caremark Corporation January 2011 - Present
Aetna October 1995 - January 2011
Senior Claims Benefits Specialist October 1995 - January 2011
Skills
Medicare, Employee Benefits, Microsoft Office, Medicaid, Health Insurance, Insurance, HIPAA
Education
Des Moines Area Community College 1977 — 1977
GED
North High School Omaha
Ascensus June 2013 - Present
Aetna July 2011 - June 2013
Aon Hewitt February 2010 - July 2011
Prudential Financial June 1989 - May 2009
Education
Delaware Valley College 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
Delaware Valley College 2008 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.7
Aetna May 2013 - Present
Coventry Health Care, an Aetna Company June 2005 - May 2013
Formula 1 Consulting February 2002 - June 2005
Tek Consulting June 2000 - December 2001
Modis Consulting November 1999 - May 2000
Taylor Consulting April 1998 - October 1999
Stopka and Associates June 1997 - February 1998
The Revere Group May 1995 - June 1997
Information Resources Inc. June 1993 - May 1995
Skills
SDLC, MS Project, Unix, SQL, Functional..., Data Conversion, Requirements Gathering, Business Requirements, Visio, Business Analysis, Requirements Analysis
Education
DePaul University 1996 — 1999
Master of Science (MS), Information Technology
DePaul University 1990 — 1992
Bachelor of Science (BS), Information Technology
Moraine Valley Community College 1988 — 1990
Aetna 2011 - 2013
Education
Delaware County Community College 2014 — 2014
Aetna 1997 - 2014
Skills
Keyboard Skills, Computer Proficiency, Analysis
Education
Delaware Technical and Community College-Terry
work study program, medical office skills/terms
Northern Virginia Community College
Associate's degree, Computer Science
Blue Monarch Designs January 2009 - Present
Aetna July 2005 - December 2014
Cornerstone Childcare & youth ctr 1999 - 2005
Skills
Customer Service, Prior Authorization, Jewelry Design, Handmade Jewelry, Subject Matter Experts, QNXT, Denials, Claim Investigation, Creative Arts, Employee Training, Teaching, Computer Hardware...
Education
Delaware Technical and Community College-Terry 2001 — 2005
Early Childhood Education and Teaching
Middletown high school 1997 — 2001
High school diploma