Aetna Company
Industry: Managed care company
DescriptionAetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral ... Headquarters: Hartford, Connecticut, United States CEO: Mark Bertolini (Nov 29, 2010–) Parent organization: CVS Health Revenue: 60.54 billion USD (2017) Number of employees: 49,828 (2017) Subsidiaries: Coventry Health Care, Aetna International Inc.,
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Aetna Employees
Aetna October 2014 - Present
ideaprints, llc 2001 - October 2014
Washington National Opera 2003 - 2004
MillerCoors 1995 - 2001
Skills
Marketing Strategy, Consumer Marketing, Consumer Package Goods, Consumer Services, Technology Marketing, Partnership Marketing, Channel Marketing, Agency Relationship..., Product Launch, Marketing Communications, Brand Awareness, Advertising, Integrated Marketing, Public Relations, Digital Marketing, Field Marketing, Multi Tier Distribution..., Online Advertising, Sales Support Tools, Writing, Project Management, Cross Promotions, Sales Promotion, Media Planning, B2B2C, B2C, B2B, Collateral Materials..., Distributor Management, Event Planning, Sports Marketing, Retail Marketing, POS Development, Brand Management, Entrepreneurship, Marketing, Business Development, Multi-channel Marketing, Strategy, Corporate Branding, Sponsorship
Education
Penn State University
B.A., English - Writng Emphasis
Goldsmiths, University of London
Study Abroad, Shakespeare and British Theatre
The Johns Hopkins University - Carey Business School
Graduate coursework in Marketing
University of Virginia - Darden Graduate School of Business Administration
Certificate, Executive Education for Entrepreneurs
Hillsborough County 2014 - Present
School District of Hillsborough County July 2011 - Present
School District of Hillsborough County July 2004 - July 2011
Aetna 2001 - 2004
Skills
Curriculum Development, Community Outreach, Research, Public Speaking, Staff Development, Instructional Design, Performance Excellence, PowerPoint, Windows Movie Maker, Microsoft Office, Technical Leadership, Educational Technology, Technology Needs..., Interpersonal Skill, Education, Business Applications, Outlook, Leadership, Microsoft Word, Communication, Microsoft Excel, Problem Solving, Technology, Analysis, Classroom, Classroom Management, Curriculum Design, ESL, Smartboard, System Administration, Technology Integration
Education
Grand Canyon University 2012 — 2013
Master of Education (M.Ed.), Educational Leadership and Administration, General, 4.0
Florida Metropolitan University 2001 — 2002
MBA, Business Administration
State University of New York College at Old Westbury 1994 — 1998
BA, American Studies
Cigna August 2015 - Present
Cigna August 2013 - July 2015
Cigna March 2012 - August 2013
Aetna May 2010 - December 2010
Aetna April 2008 - May 2010
Skills
Customer Service, Call Centers, Claims Handling, Service Coordination, Training, Health Savings Accounts, Coaching, Analyst Relations, Healthcare, Health Insurance, Bilingual-English/Spanis..., Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Lotus Notes, Insurance, Employee Benefits, Analysis, Claim, Leadership, Data Analysis, Data Entry, Medicare, Outlook
Education
Goodwin College 2011 — 2013
Fastenal May 2013 - Present
Schaller Anderson an Aetna Company January 2007 - August 2011
Aetna 2007 - 2011
Pinnacle West Capital Corp January 1998 - January 2007
Education
Glendale Community College
Greenway High School
Diploma
Paradise Valley Community College
Aetna May 2013 - Present
Davenport University June 2015 - October 2015
Coventry Health Care January 2010 - May 2013
Coventry Health Care April 2003 - January 2010
Wisconsin International University (Ukraine) 2009 - 2009
Coventry Health Care March 2001 - April 2003
Anheuser-Busch November 1998 - March 2001
American Medical Software March 1995 - November 1998
Army 1986 - 1991
Skills
Business Intelligence, Data Warehousing, SDLC, Project Management, Agile Project Management, Cognos, Data Modeling, SharePoint, Oracle, Microsoft SQL Server, Software Project..., E-commerce, Leadership, Enterprise Architecture, Crystal Reports, Unix, Netezza, Healthcare Information..., Microsoft Office, Database Design, Integration, Data Warehouse..., Informatica, Healthcare IT, C / C++, Android, Btrieve, Java, JavaScript, Business Objects, Visual Studio, .NET, ASP.NET, PHP, Perl, Windows Server, Ethical Leadership, MS Office Suite, E-commerce Solutions, Web Development, Database Administration, Data Mining, Eclipse, Linux development, Service Oriented..., Business Process, iOS, IT Portfolio Management, Data Analytics
Education
Indiana Wesleyan University 2007 — 2010
M.A, Advanced Leadership Studies, 4.0
Greenville College 2003 — 2005
M.A, Organizational Leadership and Ministry, 4.0
Greenville College 2002 — 2003
B.S, Organizational Leadership, 4.0
Lewis and Clark College 1998 — 1999
A.S., General Studies / Mathematics, 4.0
AlliedBarton Security Services June 2013 - Present
Aetna June 2013 - Present
Aetna 2013 - 2015
Bushi Natahn Academy April 2013 - October 2014
Harkins Theatres June 2012 - October 2013
Phoenix House of Karate 2010 - 2011
Skills
Individual Exercise..., Security, Leadership, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Research, Group Exercise..., Martial Arts Instruction, Event Organization, Exercise Program Design, Public Speaking, First Aid, Physical Security, Surveillance, Unsupervised Work, Fitness, Personal Training, Clinical Analysis, Exercise Physiology, Postural Assessment, Corrective Exercise, Nutrition, Meditation, Flexibility Training, Exercise Prescription, Exercise Progression, Injury Treatment, Sports Performance..., Self Defense, Project Initiation, Holistic Health, Integrated Exercise..., Organizational..., Resistance Training, Cardiovascular Fitness, Weight Loss Coaching
Education
Grand Canyon University 2010 — 2015
Bachelor's degree, Exercise Science with an Emphasis in Health Education, Senior
Mesa Community College
University of Connecticut School of Business August 2014 - Present
Pi Sigma Epsilon - National Marketing and Sales Fraternity September 2012 - Present
Whirlpool Corporation May 2015 - August 2015
University of Connecticut January 2015 - May 2015
University of Connecticut September 2013 - April 2015
Interactive Marketing Immersion Xperience (I-MIX), Marketing EDGE August 2014 - August 2014
Aetna May 2014 - August 2014
Accounting Connections July 2013 - August 2013
A Hand Up, Inc. July 2011 - July 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Photoshop, Research, Social Media, C, Java, Public Speaking, Teamwork, Windows, English, Event Planning, International Business, Management, Marketing, Leadership, Hardwork, Social Media Marketing, Market Research, Digital Marketing, Time Management
Education
The University of Connecticut School of Business 2012 — 2016
Bachelor's Degree, Marketing, GPA: 3.96
Grenoble Ecole de Management - Grenoble Graduate School of Business 2014 — 2014
Certificate in Global Management, Global Management
The University of Connecticut 2012 — 2016
Bachelor's Degree, Marketing, Junior
Aetna September 2013 - Present
Aetna, INC. May 2004 - Present
Ingenix 2006 - 2007
Aetna May 2004 - October 2005
CIGNA Healthcare 2001 - 2004
Dow Jones 1999 - 2000
Skills
Insurance, Employee Benefits, Healthcare, Pharmacy Benefit..., Process Improvement, Visio, Underwriting, Customer Service, Claim, Business Intelligence, Claims Management, Proposal Writing, Project Management, Access, Sales, Workers Compensation, Business Analysis, Managed Care, Medicare, Health Savings Accounts, Provider Relations, HIPAA, PPO, Youth Empowerment, Youth Empowerment...
Education
Gordon Conwell Theological Seminary 2013 — 2015
Master of Divinity (MDiv)
High School of Commerce 1989 — 1993
Business Diploma
Springfield Technical Community College
Humana May 2015 - Present
UnitedHealthcare March 2002 - April 2014
'Self-Employed' 2014 - 2014
Aetna June 1996 - March 2002
The Emory Clinic September 1994 - June 1996
Skills
Health Insurance, Finance, Process Improvement, Underwriting, Acquisition Integration, Cross-functional Team..., Financial Analysis, Employee Benefits, Analysis, Healthcare, Leadership, Strategic Planning, Insurance, Operations Management, HIPAA, Healthcare Industry, Team Building, Healthcare Management, Budgets, Financial Modeling, Forecasting, Healthcare Information..., Management, Strategy, Business Process..., Business Analysis, Financial Reporting, Change Management, Executive Management, Project Management, Risk Management, Vendor Management, Business Strategy, Managerial Finance, Mergers & Acquisitions, Training, Managed Care
Education
Georgia State University - J. Mack Robinson College of Business 2000 — 2002
MBA, Finance, 4.0 GPA
Wharton School of Business Executive Development Program 2009 — 2009
Executive Development Program
State University of New York College at Oswego 1989 — 1993
BS, Business Administration
Aetna July 2014 - Present
Scottsdale Healthcare May 2012 - July 2014
Hospice of the Valley January 2011 - May 2012
John C. Lincoln Health Network 2008 - December 2010
Skills
BLS, ACLS, Case Managment, Nursing Care, Patient Education, Patient Safety, Medical/Surgical, Telemetry
Education
Grand Canyon University
Bachelor's degree, Nursing Science
Phoenix College
Physicians Insurance June 1989 - Present
CNA Insurance May 1986 - May 1989
Aetna May 1984 - May 1987
Skills
Liability, Reinsurance, Commercial Insurance, Commercial Lines, Claim, Insurance, Casualty, Claims Management, Property & Casualty..., General Insurance, Product Liability, Workers Compensation, Underwriting, Legal Liability, Arbitration, Litigation, Mediation, Casualty Insurance
Education
Gonzaga University 1978 — 1982
B.A. History
University of London 1980 — 1980
British History
Aetna October 2013 - Present
Coventry Health Care, an Aetna Company March 2011 - October 2013
COMSYS November 2010 - March 2011
Eyefinity May 2008 - October 2010
VSP Vision Care June 2000 - May 2008
Education
Grand Canyon University 2014 — 2019
Doctorate of Business Administration (D.B.A) with an Emphasis in Management
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Business Administration and Project Management
National University
Bachelor of Business Administration (B.B.A.), Business
Aetna April 2015 - Present
Body Harmony January 2013 - Present
Healthways June 2014 - April 2015
Iowa Medicaid Enterprise March 2012 - April 2014
Iowa Hospice August 2010 - March 2012
Department of Veterans Affairs 2005 - 2010
Heartland Holistic Health Center 2002 - 2003
Education
Grand View College 2003 — 2005
BSN, Nursing
University of Northern Iowa 1997 — 2001
BA, Biology
UnitedHealthcare May 2013 - Present
Aetna January 1999 - May 2013
Prudential 1997 - 1999
Skills
Managed Care, Medicare, Strategic Planning, Operations Management, Call Center, Process Improvement, Insurance, Healthcare Management, Project Management, Vendor Management, Healthcare, Organizational..., Team Building, Leadership Development, Health Policy, Employee Engagement, Program Management
Education
Gonzaga University 2006 — 2009
MS, Organizational Leadership
Indiana University Bloomington
Bachelor of Science (BS), English Language and Literature/Letters
United States Postal Service June 2012 - Present
Aetna 2004 - 2012
Aetna December 2000 - May 2004
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Ten Key, Customer Service, Employee Benefits, Quality Auditing, Health Insurance, Foriegn Currency..., Process Improvement
Education
Goodwin College
Aetna September 2014 - Present
Banner Health June 2002 - April 2014
Skills
Nursing, Healthcare, ACLS, BLS, Healthcare Management, Team Leadership, Patient Safety, Clinical Development, Clinical Research, Ambulatory Care, Cardiovascular Disease, Mentoring, Problem Solving, Analysis, Hospitals, Disease Management, Urgent Care, Endocrinology, HIPAA, EHR, Acute Care, Managed Care
Education
University of Phoenix 2013 — 2014
Master's Degree, Business Administration and Management, General, 3.82
Glendale Community College 2004 — 2005
Associate's Degree, Registered Nursing/Registered Nurse
Michigan State University 1984 — 1989
Bachelor's Degree, Employment Relations, Economics, Statistics
Michigan State University 1984 — 1989
Bachelor's Degree, Industrial and Organizational Psychology
U.S. Department of Veterans Affairs December 2013 - Present
Crescent Medical Center at Lancaster 2013 - Present
Aetna December 2012 - July 2013
Methodist March 2012 - February 2013
U.S. Department of Veterans Affairs August 2007 - March 2012
Hillcrest Baptist Medical Center December 2005 - July 2007
Skills
Nursing, ACLS, BLS, Wound Care, Critical Care, Nursing Education, Healthcare Management, Hospitals, Patient Education, Medical/Surgical, Utilization Management, Disease Management, Patient Advocacy, Acute Care, Medical-Surgical, Healthcare
Education
Walden University 2014 — 2016
Family Nurse Practictioner (MSN), Family Practice Nurse/Nursing
Grand Canyon University 2012 — 2014
MSN, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
West Texas A&M University 2006 — 2007
Bachelor's degree (BSN), Registered Nursing/Registered Nurse
Aetna April 2014 - Present
IWS December 2011 - April 2014
IWS December 2011 - September 2012
Riester January 2011 - July 2011
Skills
Event Management, Market Research, Social Media Marketing, Strategic Communications, Marketing Communications, Project Management, Event Planning, Media Planning, Integration, Marketing Strategy, Web Site Production, Public Relations
Education
Arizona State University - Hugh Downs School of Human Communications 2009 — 2011
Bachelors of Science, Communications
Glendale Community College 2007 — 2009
Associate of Liberal Arts
Star Medical Center October 2013 - Present
Aetna September 2012 - October 2013
Medical Center of Plano April 2011 - January 2013
Agostini Healthcare Staffing August 2010 - October 2010
Valley Healthcare Systems March 2010 - June 2010
LSU in Shreveport January 2008 - January 2010
Skills
BLS, ACLS, Critical Care, ICU, PALS
Education
Grambling State University
Bachelor of Science in Nursing
Aetna Swiss Life September 2013 - Present
Aetna July 2004 - September 2013
CIGNA January 1999 - June 2004
Skills
Data Analysis, Underwriting, Strategic Thinking, Product Development, New Business Development, Vertical Market..., Business plan..., Relationship..., Direct Marketing, Benchmarking, Solution-oriented, Team Building, SWOT analysis, Managed Care, Business Development, Business Planning, COBRA, Cross-functional Team..., Employee Benefits, Health Insurance, Health Savings Accounts, Insurance, Leadership, Management, Pricing, Sales, Strategic Planning
Education
San Diego State University-California State University 1990 — 1993
Psychology
Grossmont College 1987 — 1990
Associate of Arts and Sciences (AAS)
New York Life Insurance Company March 2015 - Present
Health Alliance Plan July 2014 - January 2015
Aetna May 2013 - May 2014
State of Michigan April 2013 - May 2013
United Healthcare August 2011 - November 2012
UnitedHealthcare November 2007 - July 2011
Surefil December 2006 - September 2007
Amway 2001 - 2006
Amway June 1999 - October 2001
Amway August 1998 - December 2000
Skills
Sales Management, Business Strategy, New Business Development, Strategic Planning, Growth Planning, Growth Management, Sales Effectiveness, Medicare, Management, Cross-functional Team..., Business Development, Sales Operations, Insurance, Marketing, Marketing Strategy, Start-ups, Sales, P&L Management, Selling, Team Building, Analysis, B2B, E-commerce, Program Management, Managed Care, Mergers & Acquisitions, Customer Service, Healthcare, Market Research, Product Development, Customer Retention, Leadership, Project Management, Account Management, Business Planning, Contract Negotiation, Health Insurance, Process Improvement, Retail, Strategy, Training, Data Analysis, Competitive Analysis, CRM, Medicaid, Marketing Communications, Six Sigma
Education
Grand Valley State University 2000 — 2002
Master of Business Administration (MBA), Finance and Marketing, 3.6
Michigan State University 1986 — 1991
BS, Engineering
Catholic Central
Catholic Central
Aetna December 2005 - Present
Hollywood Country Club May 1997 - September 2005
Skills
Disability Insurance, Health Insurance, Insurance, Property & Casualty..., Underwriting, Workers Compensation, Casualty, Brokers, Leadership, Life Insurance, Public Speaking, Term Life Insurance
Education
Gettysburg College 2001 — 2005
Bachelor of Arts (BA), Business Administration and Management, General
Richard Farina, DMD April 2013 - Present
Dental Expressions/ Darren Boles, DDS June 2012 - September 2013
White Birch Oral Surgery November 2010 - May 2012
Great Bay Oral Surgery May 2007 - November 2010
Aetna October 2004 - January 2006
Physcians Resources, LLC August 2003 - September 2004
Skills
Cpr Certified, Healthcare, Patient Education, Medical Terminology, Patient Safety, HIPAA, Medical Billing, Customer Service, Medical Records, Medicare, CPT, Medical Coding, Medicaid, Microsoft Office, Microsoft Excel, Outlook, Insurance, Microsoft Word, Data Entry, PowerPoint, Healthcare Management, EMR, Process Improvement
Education
Southern New Hampshire University 2015 — 2017
Bachelor of Applied Science (BASc), Information Technology
Granite State College 2012 — 2014
Bachelor's degree, Healthcare Administration
Health Career Training Associates 2002 — 2003
Certificate, Medical coding and billing
Jackson & Coker February 2008 - Present
Aetna June 1993 - June 2003
Skills
Family Medicine, Internal Medicine, Healthcare, Physicians, Clinical Research, Healthcare Information..., Hospitals, Recruiting, Sourcing, Physician Relations, Managed Care, Contract Negotiation, Emergency Medicine, Surgery, Primary Care, Healthcare Management, Healthcare Consulting, Cold Calling, Sales, Medicine, Account Management, Radiology, Temporary Staffing, Business Development, Orthopedic, New Business Development, EMR, Talent Acquisition
Education
Georgian Court University
BS, Marketing and Business
Aetna February 2013 - Present
Aetna June 2011 - January 2013
Aetna June 2010 - June 2011
Aetna June 2010 - June 2011
Aetna May 2006 - June 2010
Mercer 2003 - 2006
Deloitte February 2000 - September 2003
Aetna 1997 - 2000
Skills
Management, Health Insurance, Employee Benefits, Insurance, Health Policy, HIPAA, Benefits Administration, Vendor Management, Process Improvement, Employee Engagement, Managed Care, Cross-functional Team..., Strategy, Leadership, Strategic Planning, Program Management, Team Building, Healthcare, Training, Human Resources, Project Management, Change Management, Customer Service, Marketing
Education
Georgia State University - J. Mack Robinson College of Business 1993 — 1996
MHA, Health Administration
Georgia State University - J. Mack Robinson College of Business 1993 — 1995
MBA, Business Administration
Howard University 1989 — 1993
Bachelor of Business Administration (BBA), Risk Management/Actuarial Science
Aetna February 2011 - Present
Grand Canyon University August 2009 - February 2011
JDA Software September 2006 - May 2009
Agile-1 October 2004 - September 2006
Wells Fargo September 2003 - October 2004
Contract to Various March 2000 - May 2003
Hall Kinion (now Kforce) February 1998 - March 2000
Skills
Human Resources, Training, Project Planning, Applicant Tracking..., Technical Recruiting, Talent Acquisition, College Recruiting, Recruiting, Resume Writing, Onboarding, Sourcing, Internet Recruiting, Employee Relations, Temporary Placement, Talent Management, Management, Interviews, HRIS, Contract Recruitment, Hiring, Social Networking, Vendor Management, Screening, Benefits Negotiation, SDLC, Career Counseling, Leadership Development, Staffing Services, Career Development, Organizational..., Job Fairs, Executive Search, Taleo, Employee Benefits, Workforce Planning, Personnel Management, Employee Engagement, Screening Resumes, New Hire Orientations, Temporary Staffing, Benefits Administration, PeopleSoft, Employer Branding, Deferred Compensation, Performance Management, HR Policies, Job Descriptions, Succession Planning, Employee Training, HR Consulting
Education
Grand Canyon University 2010 — 2012
MBA, Human Resources
Oregon State University 1986 — 1991
Business Administration, Marketing
Mercy High School May 2009 - Present
Servus Management Corporation 1997 - 1998
Aetna 1987 - 1996
Skills
Public Speaking, Research, Marketing, Budgets, Microsoft Word, Event Planning, Enrollment Management, Microsoft Excel, Teaching, Leadership, Staff Development, Higher Education, Recruiting
Education
The University of Connecticut 1990 — 1994
MBA, International Business
Grand Valley State University 1983 — 1988
BBA, Facilities Management
Aetna July 2015 - Present
Freelance Writer/Editor 2001 - Present
Skills
Copy Editing, Creative Writing, Blogging, Copywriting, Proofreading, Social Media, Publishing, Editing, Journalism, Web Content, Editorial, Writing, Microsoft Office, Magazines, Publications, InDesign, Photoshop, Content Development, Research, Adobe Acrobat, WordPress, Basecamp, FileMaker, SharePoint, Chicago Manual, AP Style, AMA style, Gregg Reference Manual
Education
University of North Carolina at Wilmington 2001 — 2003
MFA, Creative Writing, 4.0
Gettysburg College 1997 — 2001
Bachelor of Arts, English Literature and Writing
Trion, a Marsh & McLennan Agency, LLC Company September 2001 - Present
Palmer & Cay May 1998 - September 2001
Aetna January 1997 - May 1998
CGI Consulting Group December 1994 - January 1997
Skills
Health Insurance, Disability Insurance, COBRA, Brokers, Health Savings Accounts, Life Insurance, ERISA, Health Care Reform, HRIS, Group Insurance, Benefits Design, Open Enrollment, Term Life Insurance, Employee Benefits
Education
Gettysburg College 1990 — 1994
BA, Business Management
Gettysburg College 1990 — 1994
Bachelor of Arts (B.A.), Business Administration and Management, General
Aetna December 2014 - Present
UnitedHealth Group January 2014 - November 2014
Alverno Clinical Laboratories December 2012 - December 2013
WellPoint December 2009 - January 2012
Northwestern Memorial Hospital March 2008 - May 2009
Gift of Hope April 2006 - July 2007
Skills
Nursing, Medical Compliance, CPT, Quality Improvement, Provider Relations, HMO, PPO, Home Care, Healthcare Industry, HIPAA, Medicare, Physicians, ICD-9, Medical Coding, Medicaid Managed Care, Medical Records, Healthcare Reimbursement, EMR, Phlebotomy, Acute Care, Health Education, Patient Education, Inpatient, Hospitals, Pediatrics, Ambulatory, Outlook, EHR, Epic Systems, Health Policy, Data Entry, Quality Patient Care, Long-term Care, Utilization Management, Healthcare, Medical Terminology, Case Management, Customer Service, Healthcare Management, Team Building, Training, Microsoft Excel, Process Improvement
Education
Governors State University 2002 — 2004
Bachelor of Arts (B.A.), Health/Health Care Administration/Management
The Navigators Group, Inc. June 2015 - Present
Northwestern Mutual June 2014 - June 2015
Gettysburg College September 2014 - May 2015
Student Athlete Advisory Committee September 2014 - May 2015
Student Athlete Advisory Committee September 2013 - May 2015
Gettysburg College January 2014 - May 2014
PNC Institutional Investments January 2014 - January 2014
UPS December 2012 - January 2014
YMCA June 2010 - August 2013
Aetna June 2012 - June 2012
Skills
Marketing, Management, Teamwork, Leadership, Team Leadership, People Skills, Public Speaking, Networking, Insurance, Personal Financial..., Financial Planning, Microsoft Office
Education
Gettysburg College 2011 — 2015
Bachelor of Arts (B.A.), Organizational Management Studies/Business, Senior
Robbinsville High School 2007 — 2011
Bestcare Inc. September 2013 - January 2014
Resolution Economics October 2006 - September 2007
Aetna January 2004 - January 2005
Aetna June 2003 - January 2004
Education
State University of New York at Albany 2013 — 2014
Master of Public Health (M.P.H.), Public Health
State University of New York at Albany 2012 — 2013
Graduate Certificate in Public Health, Fundamentals and Principles
State University of New York at Stony Brook 2009 — 2011
Bachelor of Arts (B.A.), Economics, Applied Math/Statistics
University of California, Los Angeles 2006 — 2007
International Development Studies, Math/Econ
Grossmont College 2002 — 2005
Associate, Transfer Studies
Guardian Life April 2014 - Present
Allstate 2012 - 2014
Mutual of Omaha August 2008 - January 2012
Aetna November 2005 - August 2008
Conway Group and Associates June 2004 - November 2005
The Hartford January 2004 - May 2004
CNA Insurance January 2000 - January 2004
CNA Insurance February 1996 - January 2000
Unum April 1993 - January 1996
Unum January 1991 - April 1993
Skills
Health Insurance, Group Benefits, Underwriting, Employee Benefits, Disability Insurance, Dental, Long Term Care, Consultative Selling, Benefits, Sales Management, Term Life Insurance, New Business Development, Health, Long-term Care, Customer Retention, Strategic Planning, Insurance, Sales, Selling
Education
Gettysburg College 1980 — 1984
BA, Business
Entrepreneur July 2011 - Present
Lighthouse Christian Academy September 1998 - June 2008
Aetna January 1987 - October 1992
Sanwood Farm May 1979 - October 1983
Education
University of Kentucky 1977 — 1980
Bachelor of Science in Agriculture, Animal and Plant Science
Green Mountain College 1973 — 1975
Associate of Arts, Liberal Arts / Elementary Education
MetLife October 2014 - Present
Aetna March 2013 - October 2014
Aetna January 2011 - March 2013
GFT Spot Forex CFDs Spread Bets June 2010 - November 2010
Aetna April 2009 - June 2010
Aetna November 2007 - April 2009
Skills
Direct Marketing, Marketing Communications, Email Marketing, Marketing Strategy, Integrated Marketing, Digital Marketing, Marketing, Advertising, Online Marketing, Direct Mail, Marketing Management, Online Advertising
Education
Grand Valley State University 2002 — 2006
BBA, Marketing
MedImpact November 2012 - Present
Coventry Health Care ( Formerly First Health) March 2004 - January 2012
First Health (Formerly CCN) February 2002 - March 2004
Marsh 1999 - 2001
Community Care Network (CCN) 1992 - 1999
Aetna 1980 - 1992
Skills
Healthcare, Employee Benefits, Account Management, Insurance, Customer Relations, Underwriting, Training, Managed Care, Self-Funded Benefit..., Claims Administration, Report Analysis, Product Presentation, Savings Analysis, Auditing, Pharmacy Benefit..., Health Care Reform, Health Savings Accounts, Health Insurance, HMO, PPO, Brokers, CRM, Provider Relations, Sales, Workers Compensation
Education
University of Phoenix 2000 — 2003
Bachelors, Business Management
Grossmont College
Business
TBD-Toby Barton Designs January 2006 - Present
Aetna October 2009 - March 2011
JBD April 2008 - November 2008
Gibbs College January 2008 - March 2008
Borders Books & Music & Walden Books January 1996 - January 2001
MASCO January 1994 - January 1996
Chase Member Services January 1993 - January 1994
AT&T January 1990 - January 1993
Education
Gibbs College 2006 — 2008
AAS Fashion Desing and Merchandising, Fashion Design
Aetna May 2013 - Present
APS Healthcare June 2011 - March 2013
Gentiva Health Services April 2007 - January 2011
Skills
Healthcare, Case Managment, Home Care, Medicare, Healthcare Management, Nursing Education, Disease Management, Utilization Management, Nursing, Patient Education, Inpatient, Acute Care, Medical/Surgical, Managed Care, Utilization Review, Patient Advocacy, IV, Home Infusion, PowerPoint, Microsoft Word, Medicaid, Case Management, Registered Nurses, Wound Care
Education
Walden University 2013 — 2015
MSN Student, Family Nurse Practitioner
Grand Canyon University 2008 — 2010
Bachelor of Science (B.S.), Nursing Practice
Columbia High School
Columbia High School
JPMorgan Chase & Co. July 2015 - Present
JPMorgan Chase June 2014 - August 2014
Google August 2013 - May 2014
Aetna May 2013 - August 2013
US Navy June 2012 - August 2012
Thames Hearing Services June 2008 - January 2012
Skills
Microsoft Word, Microsoft Excel, QuickBooks, QuickBase, ClearQuest, Organization, Communication, Customer Service, Volunteering, Social Media, Microsoft Exchange, Time Management
Education
Gettysburg College 2011 — 2015
Bachelor of Arts (B.A.), Economics, Sophomore
Danish Institute for Study Abroad
International Business
Waterford High School 2007 — 2011
Construction Risk Partners March 2006 - Present
Willis 2001 - 2006
Willis 1997 - 2001
Marquis & Associates 1988 - 1997
Aetna 1983 - 1988
Skills
Insurance, Casualty
Education
Gettysburg College 1980 — 1983
Bachelors, Business Administration
USI Insurance Services November 2014 - Present
Willis April 2012 - October 2014
Lyons Companies June 2006 - April 2012
Aetna 2000 - 2006
CIGNA September 1991 - August 2000
Skills
Underwriting, Insurance, Employee Benefits, Health Insurance, Risk Management, Disability Insurance, Brokers, Healthcare, Claim, General Insurance, Term Life Insurance, Health Savings Accounts, Medicare, Life Insurance, Claims Management, Managed Care, Reinsurance, Legal Liability, COBRA, Health Care Reform, Umbrella Insurance, Casualty
Education
Goldey-Beacom College 1989 — 1992
BS, Business Management
Bishop Kearney 1984 — 1988
Regents High School Diploma, College Prep
Aetna International 2013 - Present
Aetna International 2005 - 2013
Aetna 2004 - 2005
Pfizer Pharmaceuticals 2001 - 2004
Independent Consultant 1999 - 2001
Aetna 1998 - 1999
Aetna 1997 - 1998
Aetna 1994 - 1997
Skills
Health Insurance, Employee Benefits, Insurance, Marketing, Sales, Life Insurance, Leadership, Training, Managed Care, Healthcare, Cold Calling, Disability Insurance, Benefits Administration, Underwriting, Brokers, Customer Retention, Product Development, Account Management, Strategic Planning, Persuasiveness, Negotiation
Education
Georgia State University - J. Mack Robinson College of Business
MBA, Business/Corporate Communications
University of Delaware
BA, Mass Communication/Media Studies
Aetna April 2001 - Present
Aetna April 1996 - April 2001
United States Air Force November 1983 - September 1992
Skills
Proficient in Microsoft..., Coach and Mentor, Cross-functional Team..., Group Insurance, Billing Process, Subject Matter Experts, Strategic Planning, Account Reconciliation, Accounts Receivable, Team-oriented, Supervisory Skills, Microsoft Office, Finance, Insurance, Budgets, Healthcare, Human Resources, Customer Service, Public Speaking, Training, Team Building, Leadership, Leadership Development
Education
Grand Canyon University 2014 — 2018
Doctor of Education (EdD), Organizational Leadership, Behavioral Management
Liberty University 2013 — 2014
Master's Degree, Human Services, Business, Counseling
The Ohio State University 2010 — 2012
Bachelor of Science, Human Ecology, Early Childhood Development
Aetna 1999 - Present
Prudential Financial February 1997 - August 1999
Prudential Financial August 1991 - January 1997
Skills
Health Insurance, Insurance, Claim, Disability Insurance, Claims Management, Life Insurance, Managed Care, HMO
Education
Gordon College
Bachelor of Arts
Montclair State University
Legal Studies, Graduate Course Work (non-degree)
Edifecs April 2014 - Present
Edifecs May 2012 - March 2014
Blue Shield of California September 2011 - April 2012
HCL Technologies December 2010 - April 2012
Infosys Technologies Ltd July 2009 - November 2010
Aetna 2005 - November 2010
Infosys Technologies Ltd 2004 - June 2009
Skills
Business Analysis, CRM, Strategy, Integration, SDLC, Leadership, Requirements Analysis, Business Intelligence, Vendor Management, Pre-sales, Requirements Gathering, Business Requirements, Data Warehousing, Business Process, Software Project..., User Acceptance Testing, Agile Methodologies, Solution Architecture, PMP, Enterprise Architecture, IT Strategy, Visio
Education
Govind Ballabh Pant Krishi Evam Praudyogik Vishwavidyalaya 2000 — 2004
ARIZONA PRIORITY CARE September 2015 - Present
Health Temp March 2015 - September 2015
Humana August 2014 - March 2015
UnitedHealth Group February 2013 - May 2014
Banner Health November 2010 - November 2013
Health Temp February 2012 - February 2013
Mountain Vista Medical Center January 2010 - January 2011
Aetna December 2007 - January 2010
Phoenix St Luke’s Medical Center June 2005 - March 2007
Select Specialty Hospital January 2004 - January 2005
Skills
Customer Service, Healthcare, Healthcare Management, Managed Care, Hospitals, Medicare, HIPAA, Disease Management, Healthcare Information..., Medicaid, Utilization Management, Nursing
Education
Grand Canyon University
Master’s Degree, Leadership
University of Phoenix
Bachelor of Science, Management
San Antonio College
Associate Degree, Nursing
Aetna May 2015 - Present
Residential Home Health/Troy, MI August 2014 - Present
Eaton Rapids Medical Center June 2006 - Present
Sparrow Health System December 2010 - August 2013
Great Lakes Caring November 2008 - December 2010
US Navy March 1993 - March 1997
Skills
Nursing, BLS, ACLS, Inpatient, Patient Safety, Hospitals, Acute Care, Healthcare, Critical Care, Medical-Surgical, EMR, Healthcare Management, Patient Education, Pediatrics, Epic Systems, ICU, CPR Certified, Cerner, Telemetry, PALS, Home Care, Wound Care, Medication..., IV, Direct Patient Care, Vital Signs
Education
Lansing Community College 2005 — 2007
Associates Diploma Nursing/RN option, Registered Nursing
Southern Illinois University, Carbondale 1995 — 1997
B.S. Health Care Management, Health Administration
Grand Valley State University 1987 — 1991
Business Administration
Acadia Realty Trust June 2007 - Present
Chubb January 1998 - June 2007
Marsh August 1995 - January 1998
Executive Risk Management Associates, Simsbury, CT May 1990 - August 1995
Aetna 1988 - 1990
Skills
Underwriting, Professional Liability, D&O, Property & Casualty..., Casualty, Commercial Insurance, Legal Liability, Liability, Workers Compensation, Commercial Lines, Insurance, Financial Risk, Claims Management, Reinsurance, Brokers, Enterprise Risk..., Excess, Litigation Management, Claim, General Insurance, Umbrella Insurance, Risk Management, Risk Analysis, Employment Practices..., Casualty Insurance
Education
Georgia State University - J. Mack Robinson College of Business 1989 — 1993
BA, Risk Management/Finance
Insurance Institute
Highmark, Inc. June 2014 - Present
Aetna January 2014 - June 2014
HealthAmerica December 2002 - December 2013
Mid Atlantic Medical Services, Inc. 1998 - 2002
Skills
Regulatory Affairs, Health Insurance, Managed Care, Medicare, Provider Relations, Medicaid, Claim, Employee Benefits, Insurance, HIPAA, Workers Compensation, Healthcare, Brokers, Healthcare Industry, Process Improvement, Underwriting
Education
Thomas M. Cooley Law School 1992 — 1995
JD, Law
Gettysburg College 1987 — 1991
Bachelor of Arts (B.A.), Political Science and Government
Choice Hotels International September 2014 - Present
Aetna November 2013 - August 2014
Western Union Business Solutions August 2012 - November 2013
Lincoln Financial Group January 2011 - August 2012
Skills
Leadership, Financial Analysis, Banking, Microsoft Excel, Project Management, Research, Entrepreneurship, Accounting, Economics, Process Improvement, Risk Management, Financial Modeling, Cash Management, Strategic Planning, Relationship Management, Market Research, Data Analysis, Product Development, Cross-functional Team..., New Business Development, Cross-border..., Exotic Derivatives, Business Plan, FX Derivatives, Foreign Currency..., Presentation Design, Marketing Research, Business Intelligence, Internal Audit, Multi-Site Operations, Program Development, Procedure Development, Policy Writing, Wire, Foreign Languages, Foreign Currency, C++ Language, Visual Basic, SunGard, General Ledger, Hyperion Planning, Hyperion Financial..., Hyperion Enterprise
Education
Greensboro College 2008 — 2012
Bachelor of Science (B.S.), Business Administration & Economics, Concentration in Finance and Management
Workiva January 2013 - Present
Hisco November 2011 - November 2012
3M Resident Monitoring April 2011 - November 2011
3M May 2009 - May 2011
3M December 2002 - May 2009
Aetna 1998 - 2000
Skills
Sales Operations, Sales Process, Sales, Business Development, Leadership, Sales Growth, Team Leadership, Key Account Management, Salesforce.com, Direct Sales, Software Solution Sales, Manufacturing, Management, Capital Equipment Sales, Solution Selling, Cold Calling, Strategic Planning, Selling, Cloud-based, Competitive Analysis, Six Sigma, SaaS, Penetrating new markets, Presentations, Product Marketing, Key Account Development, Sarbanes-Oxley, Wdesk
Education
Grand Canyon University 2011 — 2013
MBA, Leadership
West Chester University of Pennsylvania 1995 — 1998
BS, Kinesiology
Health Fitness Corp and Summit Health March 2012 - Present
Harm Reduction Project February 2011 - April 2012
Aetna February 2007 - January 2011
University of Utah Hospitals and Clinics February 2006 - August 2007
TURN Community Services February 1997 - March 2004
Skills
Healthcare, Case Management, Hospitals, Social Services, Medicare, HIPAA, Home Care, Nonprofits, Crisis Intervention, Mental Health, CPR Certified, Public Health, Health Education, Healthcare Management, Program Development, Management, Community Outreach, Prevention, Public Speaking, Nursing, Fundraising, Event Planning, Managed Care, Medical Terminology, EMR, Treatment, Policy, Teaching
Education
Grand Canyon University 2013 — 2014
MS Addiction Sciences, Masters addiction counseling
University of Missouri-Columbia 2012 — 2013
Masters Certificate Public health, Public Health Public Admi, 3.5
Westminster College 2001 — 2005
Bachelor of Science (BS) Nursing Bachelors in Psycholgy, Nursing psychology public health complementary medicine, microbiology
Salt Lake Community College 1998 — 2001
AAS AS, Pre-Nursing Studies, Psychology
West End Associates Consulting, LLC 2008 - Present
Aetna 1995 - 2008
Skills
Business Analysis, Project Portfolio..., PMO, SDLC, Program Management, Management Consulting, IT Strategy, Change Management, Vendor Management, Business Process..., Enterprise Architecture, Business Transformation, Business Intelligence, Requirements Analysis, PMP, Process Improvement
Education
Golden West College 1968 — 1970
Aetna 2010 - 2014
Skills
Customer Service
Education
Goodwin College 2006 — 2010
Associate's degree, Human Services, General
Peralta Community College May 2015 - Present
Amyris, Inc. May 2014 - September 2014
Satellite Affordable Housing Associates (SAHA) / OfficeTeam Agency April 2014 - May 2014
Aetna November 2010 - April 2013
BlueCross BlueShield of South Carolina September 2001 - February 2010
Northridge Computer Lab September 2000 - June 2001
Skills
Communication, Office Administration, Data Entry, Time Management, Microsoft Excel, Microsoft Word, File Management, Administrative..., Salesforce.com, 10 Key, Executive..., Underwriter Assistant, Filing, Telephone Reception, Receptionist Duties, Employee Benefits, Microsoft Office 2007, Telephone Skills, Spreadsheets, Outlook, Clerical Skills, Organized Multi-tasker, Organized self-starter, Friendly Personality, Diversity, Telephone Manner
Education
Golden Gate University 2010 — 2012
Bachelor of Art, Business Management, 3.0
Heald College 2007 — 2009
Associate of Arts (A.A.), Business Administration, 3.0
Ameris Bank July 2014 - Present
Brand Mortgage Group March 2010 - May 2014
Bank of America Home Loans August 2007 - March 2010
HomeBanc Mortgage April 2007 - July 2007
Aetna 2004 - 2004
Skills
Mortgage Lending, FHA, First Time Home Buyers, Real Estate, Referrals, Mortgage Banking, Customer Service, FHA financing, Government Loans, Loan Origination, Marketing, Refinance, Sales, USDA, VA loans, Residential Mortgages, Construction Loans, FHA Financing, VA Loans
Education
Georgia State University - J. Mack Robinson College of Business 2001 — 2004
BA, Marketing
Reinhardt College 2000 — 2001
Piedmont Healthcare January 2015 - Present
Aetna May 2013 - December 2014
DaVita Kidney Care November 2009 - May 2013
Skills
Health Education, Healthcare, Nursing, Clinical Research, Direct Patient Care, Disease Management, Infection Control, Case Management, Treatment, Physicians, Hospitals
Education
Grand Canyon University 2014 — 2016
Master of Science in Nursing with emphasis in Public Health, Public Health/Community Nurse/Nursing
Clayton State University 2009 — 2011
Bachelors of Science in Nursing, Registered Nursing/Registered Nurse
Gordon College (GA) 2007 — 2009
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Aetna January 2012 - Present
WellPoint August 2010 - January 2012
WellPoint April 2008 - August 2010
WellPoint April 2006 - April 2008
WellPoint July 2001 - April 2006
Nortel Networks August 2000 - July 2001
Nortel Networks May 1999 - August 2000
Nortel Networks January 1997 - May 1999
Skills
Business Analysis, Process Improvement, Hyperion Enterprise, Essbase, Business Process..., Financial Analysis, Forecasting, Financial Modeling, Business Intelligence, Financial Reporting, Business Objects, Analysis, Strategic Financial..., Requirements Gathering, Health Insurance, Business Process, Insurance, Cross-functional Team..., Strategic Planning, Finance, Project Management, Access, SDLC, Strategy, PeopleSoft, Training, MS Project, Hyperion
Education
Georgia State University - J. Mack Robinson College of Business 2009 — 2010
Master of Business Administration (MBA), Managerial Sciences
Morehouse College 1992 — 1996
Bachelor of Arts (B.A.), Corporate Finance
Aetna - Mercy Maricopa Integrated Care March 2014 - Present
Mercy Care Advantage AETNA May 2012 - Present
Compass Cleaning Solutions August 2010 - August 2011
Aetna 2005 - 2010
Latz Negotiation Institute 2005 - 2005
Visions Interior Design 2003 - 2004
PLP Digitial Systems 2000 - 2003
Greens.com 1999 - 2000
IKOS Systems 1994 - 1999
Skills
Project Coordination, Microsoft Office, Desktop Publishing, Benefits Administration, HIPAA, Team Building, Quality Assurance, Process Improvement, Accounts Receivable, Vendor Management, Leadership, Insurance, Call Centers, Training, Healthcare Management, Health Insurance, Policy, Visio, Project Management, Customer Service, Troubleshooting, Accounts Payable
Education
Grand Canyon University 2008 — 2012
Bachelor of Science, Education
Aetna July 2012 - Present
Aetna Foundation July 2010 - Present
Marnie Goodman Consulting January 2010 - July 2010
The Hartford March 2005 - December 2009
The Hartford Financial Services Group 1993 - 2005
Consumer Reports 1990 - 1992
Consumer Reports 1985 - 1990
Beaufort Books 1981 - 1984
Skills
Media Relations
Education
Grinnell College 1973 — 1978
b.a., English, Latin
Harkins Theatres September 2015 - Present
Accounting & Financial Women's Alliance July 2015 - Present
Accounting & Financial Women's Alliance Mesa East Valley Chapter July 2014 - Present
Aetna May 2015 - August 2015
Aetna September 2013 - May 2015
Henry & Horne, LLP April 2008 - September 2013
KPMG August 2007 - April 2008
Smithfield May 2004 - August 2006
Cargill May 2003 - August 2003
Skills
Auditing, Internal Controls, Accounting, Reviews, Financial Statements, Employee Benefits, Financial Reporting, Microsoft Excel, Compilation, Analysis, Leadership, General Ledger, Finance, CPA, GAAP, QuickBooks
Education
Graceland University 2003 — 2007
Bachelors, Accounting, Business Administration, Finance, Information Technology, Economics
L.A. Care Health Plan October 2014 - Present
L.A. Care Health Plan August 2013 - September 2014
Dignity Health October 2007 - July 2013
Sutter Health May 2006 - October 2007
Amerigroup December 2001 - May 2006
Aetna May 2000 - December 2001
Aetna December 1998 - May 2000
United Healthcare March 1998 - December 1998
Skills
Process Improvement, Cross-functional Team..., Managed Care, Medicare, Medicaid, Hospitals, Provider Relations, Capitation, 1099 Preparation, Journal Entries, Escheatment, Contract Management, Contract Negotiation, Problem Solving, Operational Efficiency, Healthcare Consulting, HIPAA, Healthcare Industry, Revenue Cycle, Data Analysis, Healthcare, Physicians, Healthcare Management, EHR, EMR, Management
Education
Governors State University 1995 — 1997
MHA
Western Illinois University 1991 — 1994
BS
Blue Shield of California June 2012 - Present
Delta Dental of CA 2005 - 2012
Aon Consulting 2002 - 2004
Aetna 1995 - 2002
World Savings 1992 - 1995
Skills
Health Insurance, Employee Benefits, Insurance, Account Management, Benefits Administration, Underwriting, Health Savings Accounts, Disability Insurance, COBRA, Strategic Planning, Managed Care, Vendor Management, Brokers, Healthcare, Health Care Reform, Claim
Education
Golden Gate University
Bachelor's degree, Management and Accounting
Aetna June 2014 - Present
GE Capital, Corporate Finance July 2007 - June 2014
GE Commercial Finance - Corporate Lending November 2005 - May 2009
GE Commerical Finance April 2005 - November 2005
GE Capital October 2002 - April 2005
GE Capital June 2000 - October 2002
GE Capital September 1996 - June 2000
GE Capital August 1995 - September 1996
GE Capital February 1990 - August 1995
Pitney Bowes June 1989 - February 1990
Skills
PowerPoint skills, Heavy Calendar, Attention To Detail, Corporate Events, Microsoft Office, Calendars, Relationship Management, Microsoft Excel, Event Planning, PowerPoint, Administrative..., Public Relations, Strategic Planning, Loans, Expense Management, Employee Relations, Project Management, Human Resources, Change Management, Invoicing, Sales, Finance, Training
Education
Gibbs College 1990 — 1991
Certified Degree, Business Management
Gibbs College; Norwalk, CT 1990 — 1991
Business Administration and Management, General
Aetna May 2013 - Present
Coventry Health Care May 2013 - May 2013
A. Muir Computer Consulting May 2009 - May 2010
Hewlett-Packard Company May 2001 - May 2009
EDS, an HP Company 2001 - May 2009
A. Muir Computer Consulting January 1998 - May 2001
MDS Laboratories March 1990 - December 1997
SAS Institute June 1987 - March 1990
Skills
DCL, DEC Alpha, VAX/VMS, DECnet, VMS, OpenVMS Ambassador, OpenVMS, MUMPS, Systems Analysis, Integration, Clustering, Disaster Recovery, System Administration, Troubleshooting, HTML, Cluster, Data Center, HP, High Availability, Operating Systems, ITIL, Unix, Servers, Programming, TCP/IP, Active Directory, IT Management, IT Service Management, Security, Storage, System Deployment, IT Operations, SAN, Hardware, Systems Management, Visio, DNS, Enterprise Architecture, Server Architecture, Solution Architecture, SharePoint, Business Continuity, Service Delivery, Storage Area Networks, Databases, Outsourcing
Education
Georgian College 1985 — 1986
Computer Programmer, Computer Programming
Aetna March 2015 - Present
UBS c/o Allegis RPO July 2013 - March 2015
Georgia State University, Office of Executive Programs March 2011 - March 2012
Group M March 2007 - October 2010
Carat USA April 2006 - March 2007
Skills
Integrated Marketing, Media Buying, Media Planning, Talent Acquisition, Executive Search, Applicant Tracking..., Market Research, Human Resources, Learning & Development..., Recruiting, Bloomberg
Education
Georgia State University - J. Mack Robinson College of Business 2001 — 2005
Business, Marketing
Aetna March 1994 - Present
CIGNA Group Insurance February 1990 - February 1994
Education
Greensboro College 1988 — 1990
BS, Business Administration / Economics
Aetna November 2014 - Present
Fireman's Fund Insurance Company August 2014 - October 2014
Dohmen (Formerly Centric Health Resources) January 2014 - June 2014
Centric Health Resources January 2011 - January 2014
Healthcare Reimbursement Specialist January 2008 - January 2011
Medscript October 2005 - January 2008
Walgreens August 2003 - October 2003
Skills
Patient Advocacy, Patient Education, Sales Process, Customer Service, Employee Benefits, Process Scheduler, Retail, Business Process, Testing, Invoicing, Accounting, Pharmacy, Cross-functional Team..., Creative Direction, Quality Patient Care, Patient Counseling, Management, Recruiting, Employee Training, Healthcare, Process Improvement, Training, HIPAA, Healthcare Management, Analysis, Medicare, Sales, Pharmaceutical Industry, Healthcare Information..., Leadership, Medicaid, Team Leadership, Pharmacueticals, Troubleshooting, Call Centers, Patient Safety, Customer Satisfaction, Administration, Team Building, Change Management, Medical Billing, Office Management, Medical Terminology, Benefits Administration, Data Entry, Medicare Part D, Medicare/Medicaid..., SOP development, Healthcare Reimbursement, Healthcare Industry
Education
Grantham University 2012 — 2014
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management, 4.0
University of Phoenix 2008 — 2010
Bachelor, Business Management
University of Phoenix 2006 — 2008
Associates, Business Administration
Cornerstone Real Estate Advisers June 2015 - Present
Cornerstone Real Estate Advisers September 2011 - June 2015
Aetna August 2010 - September 2011
Student Managed Fund August 2009 - May 2010
Prudential Financial June 2009 - August 2009
GE Edgelab January 2009 - April 2009
BKM Total Office 2004 - August 2008
Tata Consultancy Services 2002 - 2004
SCA Managed Eye Care Serivces 2000 - 2002
Starwood Hotels & Resorts 1997 - 1999
Skills
Strategy, Financial Modeling, Due Diligence, Leadership, Valuation, Contract Management, Analysis, Risk Management
Education
The University of Connecticut School of Business 2008 — 2010
MBA, Finance
Grinnell College
BA, History
Mercer January 2003 - Present
Mercer Health & Benefits LLC 2003 - Present
Aetna 2001 - 2003
Towers Perrin 1994 - 2001
Towers Watson(formerly Towers Perrin) 1994 - 2001
Skills
Employee Benefits
Education
Gettysburg College 1975 — 1979
Aetna March 2004 - Present
Coventry Health Care March 2004 - June 2007
MBNA October 2002 - March 2003
MBNA November 1992 - October 2002
Skills
Process Improvement, Vendor Management, Team Management, Outsourcing, Business Process..., Project Management, Management, Business Analysis, Six Sigma, Insurance, Microsoft Office, Strategic Planning, Customer Service, Business Planning, Call Centers, Healthcare, Claim, Health Insurance, Marketing, Leadership, Program Management
Education
Goldey-Beacom College 1999 — 2003
University of Delaware
UnitedHealthcare July 2008 - Present
Aetna July 1985 - June 2008
Education
Gettysburg College 1981 — 1985
BA, Mathematics
Madison High School 1977 — 1981
Health Advocate July 2009 - Present
Council Rock School District August 2008 - Present
AXIS Healthcare Communications April 2001 - June 2005
Aetna April 1987 - December 1999
Skills
Strategic Planning, Healthcare, Public Speaking, Microsoft Office, Event Planning, Leadership, Project Management, Marketing Strategy, Team Building, Sales, Fundraising, Account Management, Customer Service, Program Management, Social Media, PowerPoint, Sales Management, Budgets, Microsoft Word, Microsoft Excel, Management, Health Insurance, Insurance
Education
Gettysburg College 1979 — 1983
BA, political science/accounting
Blue Cross Blue Shiled of Texas March 2012 - Present
Blue Cross Blue Shield of Texas May 2006 - March 2012
UnitedHealth Group May 2002 - May 2006
Aetna February 1998 - May 2002
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 1991 - February 1998
Skills
Insurance, Public Relations, SharePoint, Vendor Management, Employee Benefits, Project Management, Process Improvement, Microsoft Office, Microsoft Excel, Team Building, Training, Health Insurance, Customer Service, Marketing, Account Management, PowerPoint, Sales, Public Speaking, Life Insurance, Healthcare, Strategic Planning, Project Planning, Analysis, Management, Leadership Development, Leadership, Budgets, Customer Satisfaction, Access, Program Management, Coaching, Team Leadership, Data Analysis, Recruiting, Business Analysis, Cross-functional Team..., Marketing Strategy, Sales Operations, Strategy
Education
Grambling State University 1985 — 1990
Bachelor's degree, Marketing
Grambling High School 1981 — 1985
Bachelor of Science (BS), Marketing
Aetna September 2007 - Present
Aetna June 2001 - September 2007
Aetna April 1998 - June 2001
Aetna November 1993 - April 1998
Aetna September 1992 - November 1993
Skills
Management, Customer Retention, Project Planning, Customer Satisfaction, Call Centers, Team Leadership, Time Management, Team Building, Vendor Management, Customer Service, Process Improvement, Business Process..., Program Management, Leadership
Education
Greensboro College 1987 — 1992
Bachelor of Science, Business Administration and Economics
The Ohio State University Wexner Medical Center December 2011 - Present
The Ohio State University Wexner Medical Center December 2011 - February 2015
Mount Carmel Health System June 2011 - December 2011
Aetna February 2007 - April 2011
Skills
Call Center, Employee Benefits, Customer Service, Health Insurance, Benefits Administration, Data Entry, Customer Satisfaction, Outlook, Customer Retention, Insurance, Employee Relations, Training, Performance Management, Process Improvement, Telephone Skills, Microsoft Office, Microsoft Excel, Recruiting, Customer Experience, Call Centers, Healthcare
Education
Fortis College 2010 — 2011
Certification, Allied Health and Medical Assisting Services
Grand Valley State University 1996 — 2000
BBA, Human Resources Management
Aetna September 2012 - Present
American Kennel Club 2005 - 2014
American Kennel Club 2005 - 2014
The Leukemia & Lymphoma Society March 2012 - July 2012
Apex Technology Systems, Inc. November 2011 - March 2012
Allied T Pro/Kuoni Destination Management April 2011 - January 2012
iTech Solutions November 2010 - April 2011
Pitney Bowes June 2005 - December 2010
Starwood Hotels & Resorts Worldwide, Inc. October 2004 - June 2005
Gen Re (General Reinsurance) June 2002 - September 2004
Skills
Project Management, Project Planning, Project Portfolio..., Agile Project Management, Business Process..., Business Process..., Business Process Design, Process Engineering, Requirements Management, RUP, Scrum, Use Case Analysis, Lean Sigma, Six Sigma, Workshop Leader, Project Facilitation, Retrospect, Process Modeling, Risk Management, Change Management, Presentation Development, Offshore Resource..., Workshop Design, Strategic Planning, Waterfall, Mentoring, Business Analysis, SDLC, Business Requirements, Requirements Analysis, Requirements Gathering, Program Management, Quality Assurance, Use Case Modeling, Business Rules, Multi-Modeling..., Retrospective Design..., Iterative Planning and..., SharePoint, Leadership, Strategy, Analysis, Software Development, Management, Team Leadership, Acting, Theatre, Script Analysis, Performance Metrics, Cross-functional Team...
Education
Graceland University
B.A, Psychology
Trupanion August 2007 - Present
Home Court June 2003 - Present
Lembeck Commercial Real Estate Appraisal and Consulting September 2006 - July 2007
Gonzaga University November 2004 - May 2006
Gonzaga Aprilfest Shootout November 2003 - May 2006
Aetna May 2005 - August 2005
Esterline Advanced Input Systems September 2004 - December 2004
Skills
Email Marketing, Marketing, Sales, Sales Management, Salesforce.com, Microsoft Dynamics, ExactTarget, Marketing Strategy, Marketing Automation, Leadership, Team Leadership, Pet Insurance, Customer Experience, Customer Acquisition, Customer Retention, Customer Insight, Customer Engagement, Value Based Selling, Value Creation, PPC, Word Of Mouth Marketing, Online Reputation..., Online Marketing, Digital Marketing, Start-ups, Growth Management
Education
Gonzaga University 2002 — 2006
Bachelor Business Administration, Marketing, Finance, Sports Management
Gonzaga University - School of Business Administration 2002 — 2006
DuPont Pioneer April 2013 - Present
Impacting the Next Generation Project October 2013 - Present
Pioneer Hi-Bred International Inc September 2011 - May 2013
Pioneer Hi-Bred International Inc July 2009 - September 2011
Pioneer Hi-Bred International, Inc July 2007 - January 2010
Channel Intelligence February 2007 - June 2007
Aetna September 2006 - February 2007
Skills
Training, HTML, Strategic Planning, Disaster Recovery, Team Building, Salesforce.com, Outlook, Analytics, VMware, Master Data Management, Customer Service, Web Analytics, E-commerce, Program Management, CRM, Web Development, Technical Support, Leadership, Business Analysis, Employee Training, Wordpress, Windows, Windows 7, Leadership Development, SharePoint, CSS, Databases, Computer Hardware, Operating Systems, Project Management, SDLC, SQL, Management, Strategy, Analysis
Education
University of Phoenix 2008 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
Grand View College 1999 — 2001
Bachelor of Science (BS), Management Information Systems
farronbrogher.com Bloggerblackandwhitearethecolors.comDecember 2012 - Present
farronbrougher.com 2001 - Present
AIG Claim Services 1994 - 2001
Crum & Forster / COREGIS 1991 - 1994
Aetna 1985 - 1991
GAB Business Services 1979 - 1985
Skills
Creative Writing, Digital Photography, Fine Art Photography, Copy Editing, Photography, Photoshop, Newsletters, Professional Liability, Brochures, Publications, Customer Service, Graphic Design, Management, Web Content, Non-fiction, Proofreading, Casualty, Newspapers, Web Design, Editing, Press Releases, Copywriting, Feature Articles, Claim, Blogging, Advertising, Reinsurance, Liability, Brokers, Journalism, Magazines, Storytelling, AP Style, Fact-checking, Content Management, Corporate Communications, Freelance Writing, Publicity, Content Strategy, Fiction, Social Networking, Magazine Articles
Education
Grinnell College
BA, English
Black Gould & Associates, Inc. November 2001 - Present
Aetna April 1996 - November 2001
Blue Cross Blue Shield of Arizona April 1991 - April 1996
Skills
Strategic Planning, Health Insurance, Insurance, Brokers, Sales, Customer Service, Disability Insurance, Employee Benefits, Life Insurance, Health Savings Accounts, General Insurance, Account Management, Medicare, Underwriting, Commercial Insurance, Term Life Insurance, Benefits Administration, Property & Casualty...
Education
University of Phoenix 1996 — 1998
Business
Glendale Community College 1991 — 1994
Communications
Aetna April 2007 - Present
Education
Georgia State University - J. Mack Robinson College of Business 1993 — 1995
Business Administration, Risk Management and Insurance
Aetna January 2014 - Present
MHNet September 2009 - January 2014
MHNet February 2009 - September 2009
APS Healthcare, Inc. February 2006 - September 2008
Skills
Medicaid, Managed Care, Insurance, Legal Writing, Health Law, HIPAA, Legal Research, Claim, Privacy Law, Appeals, Medicare, Litigation, Contract Negotiation, Case Managment, Healthcare, Health Insurance, Corporate Law, Healthcare Industry, Mediation
Education
The Catholic University of America, Columbus School of Law 2003 — 2006
J.D.
Gettysburg College 1999 — 2003
B.A., English, German
Aetna May 2013 - Present
Aetna July 2012 - May 2013
Amerigroup Corporation September 2006 - July 2012
UnitedHealth Group October 2004 - October 2006
Oxford Health Plans January 1995 - October 2004
Skills
Medicare, Compliance, Medicaid Managed Care, Medicare Part D, Medicare Advantage, Medicare Prescription..., Medicare/Medicaid..., Managed Care, Acquisition Integration
Education
Green Mountain College 1989 — 1993
BA, English
New York Medical College
MPH, Healthcare Policy
CW Management Group LLC January 2004 - Present
Springdale Village LLC March 2003 - Present
Saint Peter's College 2003 - Present
Zurich North America July 2000 - September 2002
Zurich North America July 1999 - July 2000
Zurich North America April 1997 - July 1999
USF&G Insurance Company March 1995 - March 1997
Gallagher Bassett January 1989 - February 1995
Aetna January 1987 - December 1988
Skills
Strategic Leadership, Team Management, Team Building, Operations Management, Human Resources, Problem Solving, Account Management, Budget Process, Manage Client..., Relationship Management, Vendor Management, Staff Development, Management, Small Business Start-Up..., Customer Retention, Marketing Strategy, Administrative..., Process Improvement, Training Delivery, Innovator, Work Well Independently
Education
Golden Gate University 1997 — 1999
MBA, Business Administration, Management and Operations
Middlesex University 1985 — 1986
Study Abroad Program, English Literature (British and Commonwealth)
Saint Peter's College 1982 — 1986
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
AT&T Network Force Load AnalystAT&TMarch 2012 - Present
Aetna May 2010 - March 2012
Skills
Call Center, Customer Satisfaction, Telecommunications, Troubleshooting, VoIP, Call Centers, Customer Retention, Wireless, Networking, Computer Network..., Customer Experience, Managed Services, Team Leadership, Technical Support, Telephony
Education
Grambling State University 1990 — 1992
Accounting
Aetna July 2012 - Present
Aetna January 2010 - June 2012
Aetna September 2003 - January 2010
Aetna May 2001 - October 2002
ProHealth Physicians June 1991 - June 2001
Hartford Hospital April 1997 - October 1998
Hartford Hospital January 1989 - June 1991
US Navy March 1987 - January 1988
Skills
Health Insurance, Utilization Management, Insurance, Provider Relations, HMO, Managed Care, PPO
Education
Goodwin College 2012 — 2015
RN/AD, Registered Nursing/Registered Nurse
St. Francis Hospital School of Nursing 1981 — 1983
Hill Physicians Medical Group May 2000 - Present
Aetna 1990 - 2000
UCSF Medical Center 1981 - 1990
Skills
Utilization Management, Quality Improvement, Managed Care, Healthcare, Medicare, Change Management, Healthcare Information..., Hospitals, Clinical Research, HIPAA, EMR, Disease Management, Case Management, Healthcare Consulting, Revenue Cycle, Medical Billing, Health Information..., Medical Terminology, EHR, Healthcare Industry, Physicians, Informatics, Process Improvement, Nursing, Healthcare Management, Medicaid, Management
Education
Golden Gate University
Master of Business Administration (MBA), Health/Health Care Administration/Management
UCSF
Bachelor's degree, Registered Nursing/Registered Nurse
CIGNA January 2013 - Present
Cigna April 2006 - January 2013
Aetna January 1996 - April 2006
Skills
Managed Care, Health Insurance, Employee Benefits, Disability Insurance, Health Savings Accounts, Healthcare Industry, Disease Management, Account Management, Healthcare Consulting, Strategy, Life Insurance, Strategic Planning, Health Care Reform, Insurance, Healthcare, Sales, Medicare, Brokers
Education
Georgia State University - J. Mack Robinson College of Business 1998 — 2001
MBA, Marketing
University of Alabama 1989 — 1993
BS, Health Care Management
Aetna July 2014 - Present
Mesa Moving & Storage, United Van Lines February 2013 - April 2014
Brookfield Global Relocation Services (formerly Prudential Relocation) June 2012 - December 2012
Prudential Relocation January 2011 - June 2012
Prudential Relocation April 2009 - January 2011
Prudential Relocation January 2007 - April 2009
Prudential Relocation April 2004 - January 2007
Prudential Relocation June 2002 - April 2004
Skills
Customer Service, Process Improvement, Relocation, Short Sales, Policy, Customer Satisfaction, Account Management, Management, Selling, Operations Management, Team Building, Vendor Management, Budgets, Training, Strategic Planning, Microsoft Excel, Microsoft Office, Negotiation, Human Resources, Problem Analysis, Problem Solving, Payroll, Sales
Education
Grand Canyon University 1996 — 2001
Bachelor's Degree, Education
Aetna June 2014 - Present
Aetna, Inc December 2009 - Present
Aetna, Inc. June 2009 - December 2009
Self Employed February 2009 - June 2009
Aetna 2008 - 2008
Schaller Anderson 2004 - 2008
Coventry Health Care 1997 - 2004
Education
Wilmington University 2001 — 2002
Masters, Business Administration
Goldey-Beacom College 1990 — 1992
Bachelors, Accounting
Widener University 1989 — 1991
Associates, Accounting
Aetna April 2008 - Present
US Air Force Reserve March 1990 - Present
Skills
Visio, Web Development, Resource Management, Program Management, Vendor Management, Project Management
Education
TUI University 2008 — 2010
M.S., Information Technology Management
Grantham University 2004 — 2007
BS, Information Systems
Grantham University 2004 — 2005
AS, Computer Science
Rancho Mesa Insurance Services, Inc June 2003 - Present
Aetna December 1993 - May 2003
Education
Grossmont College
AS, Management
CIGNA Healthcare May 2007 - Present
Kaiser Permanente June 2006 - April 2007
Aetna July 2000 - June 2006
Skills
Microsoft Excel, Word,..., Salesforce.com, Strategy, Insurance, Account Management, Sales Operations, Sales, Project Management, Health Policy, Customer Retention, Managed Care, HIPAA, Leadership, Health Insurance, Healthcare, Business Process, Employee Benefits
Education
Golden Gate University
Bachelor of Science (BS), Health Services Management
Aetna Better Health November 2014 - Present
Aetna June 2014 - November 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 2013 - 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2010 - July 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2007 - April 2010
Chicago Health System 1999 - 2007
MacNeal Hospital 1989 - 2007
Skills
Nursing, Healthcare Management, Hospitals, Physician Relations, Medicare, Healthcare Information..., Inpatient, Acute Care, Patient Safety, Medical/Surgical, EMR, Patient Advocacy, HEDIS, Quality Improvement, Utilization Management, Medical-Surgical, Case Management, Managed Care, Disease Management
Education
Spertus Institute of Jewish Studies 2008 — 2011
Master of Science (MS), Non-profit Mgmnt
Governors State University 2007 — 2008
BA, Independent Learning-Health Care Admin
Aetna August 2011 - Present
American Red Cross Grand Canyon Chapter December 2005 - June 2010
Skills
Customer Service, Microsoft Office, Public Speaking, Program Management, Microsoft Word, Training, Microsoft Excel, PowerPoint, Strategic Planning, Leadership, Project Management, Team Building, Social Media, Process Improvement
Education
Glendale Community College
studied Emergency Medicine, Emergency Medical Technology/Technician (EMT Paramedic)
Independent Producers of America September 2011 - Present
Aetna December 1998 - February 2011
Skills
Health Insurance
Education
Grand Canyon University
The Hanover Insurance Group/Citizens Insurance Company June 1992 - Present
Aetna May 1990 - June 1992
Skills
Property & Casualty..., Claims Management, Workers Compensation, Casualty, Liability, Risk Management, Commercial Insurance, Insurance, Legal Liability, General Insurance, Claim, Professional Liability, Employment Practices..., Commercial Lines, Team Building, Risk Assessment, Ergonomics, Underwriting, Casualty Insurance
Education
Grand Valley State University 1986 — 1990
Bachelor of Science (BS), Occupational Safety and Health Management
Aetna January 2015 - Present
Aetna May 2013 - January 2015
CNA Insurance November 2001 - April 2013
RCG Consulting, LLC August 2001 - November 2001
Packtion Company November 2000 - June 2001
Monsanto April 1998 - November 2000
Monsanto April 1998 - October 1998
Waste Management Inc. April 1997 - April 1998
Carol Lewis & Co./CPA August 1996 - April 1997
Skills
SDLC, Vendor Management, Business Analysis, IT Strategy, Process Improvement, Outsourcing, Cross-functional Team..., Resource Management, Project Portfolio..., Data Warehousing, Business Intelligence, Requirements Gathering, Program Management, Software Development, Software Documentation, IT Operations, P&L Budget Management, Outsourcing Management, Application Development, Technology Management, P&L Management
Education
Grambling State University 1992 — 1996
Bachelor of Science (B.S.), Accounting
United Health Care March 1998 - Present
Aetna December 1980 - August 1997
Education
Glendale Community College 1997 — 1998
Main Line Reform Temple July 2007 - Present
Aetna October 2004 - July 2007
Peace-A-Pizza 2002 - 2003
Skills
Microsoft Office, Sage Accounting Services, iMIS, Internet, Outlook, Social Networking Sites, Macintosh Applications, Budgets, Marketing Communications, Program Management, Management, Teaching
Education
West Chester University of Pennsylvania 2008 — 2011
Bachelors, Liberal Arts: Professional Studies
Gratz College 1997 — 1998
Religious Studies Teaching Certificate
Lower Merion High School, Lower 1995 — 1998
Renalogic June 2014 - Present
Medical Center of Central Georgia December 2012 - June 2014
Aetna June 2012 - December 2012
Secure Health Plans of GA January 2007 - May 2012
Medical Center of Central Georgia January 2000 - June 2005
Macon State College ETC August 2002 - 2004
Skills
Managed Care, Healthcare, Hospitals, Case Managment, Home Care, Nursing, Disease Management, Healthcare Management, Inpatient, Medicare, Utilization Management, Health Insurance, Medicaid, Utilization Review, Certified Case Manager, Long-term Care, Interqual, Milliman, 3M, Maxys, Discharge Planning, Post Discharge Planning, Transplant, Chronic kidney disease..., Case Management
Education
Troy University 2007 — 2008
MPA/HCM, Health/Health Care Administration/Management
GA College and St. University 1996 — 1999
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse/Minor in Psychology
Gordon College (GA) 1994 — 1996
Associate of Arts (A.A.), Art/Art Studies, General
Aetna March 2015 - August 2015
Carlisle Regional Medical Center January 2003 - March 2015
UPS December 2013 - December 2013
Lincoln Intermediate Unit 12 September 2003 - June 2005
Women, Infants and Children March 2002 - October 2002
Pinnacle Health System July 1999 - March 2002
Nutrition Management Services Company November 1997 - May 1998
Skills
Healthcare, Pharmacy, Hospitals, Microsoft Office, Medical Terminology, Data Entry, HIPAA, Nutrition, Microsoft Word, PowerPoint, Pharmacueticals, Teaching, Public Health, Patient Education, Health Education, Leadership, Clinical Research, Patient Safety, Healthcare Management, Team Building, Training, Public Speaking
Education
Indiana University of PA 1994 — 1997
Bachelor of Science (B.S.), Food and Nutrition
Grace College and Seminary 1993 — 1994
Biology, General
Christian School of York 1989 — 1993
Biology, General
Aetna May 2012 - Present
Take Care Health Systems June 2005 - May 2012
Reed Group, Ltd February 2001 - June 2005
Skills
Nursing, Healthcare Management, Healthcare, Managed Care, Health Education, Program Development, Cpr Certified, Wellness, Wellness Coaching, Case Managment
Education
Loyola University New Orleans 2009 — 2011
MSN/HCSM, Nursing /Health Care Systems Management
Loyola University New Orleans 2009 — 2011
MSN / HCSM, Nursing & Health Care Systems Management
The Sage Colleges - Russell Sage College 1997 — 1998
BSN, Nursing
Maria College 1993 — 1995
AS, Nursing
Green Mountain College 1983 — 1985
AAS, Medical Assisting
Aetna November 2013 - Present
Nationwide Insurance December 2009 - May 2013
South West Business Corporation January 2007 - September 2009
United Services Automobile Association January 1999 - December 2006
Skills
Call Centers, Insurance, Training
Education
Grand Canyon University 2014 — 2017
Doctor of Education (EdD), Organizational Leadership with an Emphasis in Health Care Administration
Western International University 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Western International University 2010 — 2012
Bachelors, Business Administration
Aetna November 2014 - Present
Lawndale Christian Health Center December 2013 - October 2014
Children's home and Aid May 2011 - November 2013
Education
University of Illinois at Chicago 2010 — 2011
Governors State University
Raymour & Flanigan Furniture October 2012 - Present
Allstate Financial April 2011 - May 2012
The Hartford 2006 - 2010
The Hartford June 2006 - January 2008
Zygo Corporation 2005 - 2006
Aetna October 2003 - March 2005
Aetna August 2002 - October 2003
Aetna August 2000 - August 2002
Skills
Sales, Sales Effectiveness, Customer Service, Customer Experience, Cross Selling, Closing Business, Sales Process, Time Management, Property & Casualty..., Client Rapport, Listening to customers, Insurance, Negotiation, Microsoft Office, Phone Etiquette, Teamwork, Social Networking Sites, Open Minded, Thinking Outside The Box, Stress Management, Critical Thinking, Debate, Discussions, Polite, Counseling, Tech Savvy, Customer Relations, Listening Skills, Volume, Cold Calling
Education
Goodwin College 2013 — 2016
Bachelor of Science (B.S.), Human Resources Management and Services
Middletown High School 1995 — 1999
Graduated
Aetna January 2002 - Present
Skills
Customer Service, Leadership, Process Improvement, Team Building, Business Analysis, Training, Health Insurance, Marketing
Education
Goldey-Beacom College 1987 — 1990
Associate's degree, Word Processing
Newark High school 1984 — 1987
Aetna March 2015 - Present
Hotel Whitcomb January 2015 - Present
Delta Dental Insurance Company April 2014 - October 2014
Conard House, Inc. January 2014 - April 2014
Conard House, Inc. December 2013 - January 2014
Hewlett-Packard June 2012 - August 2012
Skills
underwriting, Microsoft Office, Data Entry, Dental Insurance, Outlook, Teaching, Management, Marketing, Training
Education
Goucher College 2009 — 2013
Bachelor of Arts (B.A.), Business Management
stuart hall
Aon Hewitt April 2015 - Present
Aon Hewitt April 2012 - March 2015
Aetna June 2008 - March 2012
Skills
Insurance, Employee Benefits, Underwriting, Social Media, Brokers, Health Insurance, Life Insurance, Leadership, Microsoft Excel, Microsoft Office, Risk Management, Public Speaking
Education
Gettysburg College 2004 — 2008
Economics and Political Science
Goodwin College May 2012 - Present
Medical Consultants Network, Inc. June 2008 - January 2011
Aetna December 2003 - June 2008
Education
Goodwin College 2012 — 2014
Blue Cross Blue Sheild of Minnesota March 2013 - Present
Aetna June 2011 - August 2012
Aetna Corp June 2011 - August 2012
CableOne October 2010 - May 2011
AT&T February 1998 - October 2009
Education
Grambling State University 1989 — 1991
Business Administration, Management and Operations
Tupperware Brands February 2009 - Present
Aetna July 2006 - Present
Fifth Third Bank June 2004 - May 2005
Education
Grand Valley State University 1998 — 2003
Bachelor of Arts (BA), Public Administration
Aetna July 2014 - Present
Expres scripts August 2009 - September 2013
Skills
Customer Service, Leadership, Microsoft Word, Microsoft Office, Outlook, Photoshop, PowerPoint, Public Speaking, Research, Social Media, Teamwork, Microsoft Excel, Clinical Research, Data Entry, Data Analysis
Education
Grand Canyon University 2011 — 2016
Biomedical/Medical Engineering
Aetna October 2014 - Present
Education
Grambling State University 1988 — 1989
Everman High School 1984 — 1988
Diploma
Aetna November 2012 - Present
University of Connecticut August 2011 - December 2012
Eastern Research Group, Inc. (ERG) July 2009 - July 2011
Skills
Data Analysis, Recruiting, Research, Project Management, Problem Solving, Analysis, Microsoft Excel, Risk Management, Statistics, Leadership, Process Improvement, Teamwork
Education
The University of Connecticut 2011 — 2013
Master of Arts (M.A.), Economics
Gordon College 2005 — 2009
Bachelor of Science (B.S.), Mathematics & Economics
Cigna Healthcare February 2006 - Present
Baylor Health Care System February 2004 - February 2006
Aetna June 2000 - February 2004
Skills
Nursing, Healthcare, Hospitals, Healthcare Management, Disease Management, Inpatient, Health Education, Managed Care, Medical/Surgical, Utilization Management, EMR, Patient Education, Acute Care, Home Care, Patient Safety, Healthcare Information..., Certified Case Manager
Education
Graceland University 1992 — 1996
Bachelor of Arts (BA), Healthcare Psychology, 3.5
Mott community college ADN 1973 — 1977
Associate's degree, Registered Nursing/Registered Nurse, 3.5
Aetna 1998 - Present
Skills
Management, Leadership, Training, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office
Education
Grand Canyon University
MSN, Nursing Leadership in Healthcare Systems
UT NURSING SAN ANTONIO TEXAS
BSN, Nursing
MetLife 2009 - Present
Aetna September 2003 - September 2009
The Hartford September 1998 - September 2003
Skills
Insurance, Management, Sales, Risk Management, Leadership, Property & Casualty..., Underwriting, Account Management, Strategic Planning, Business Analysis
Education
Grove City College 1976 — 1980
BA, Business Administration and Management, General
Grove City College