Aetna Company
Industry: Managed care company
DescriptionAetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral ... Headquarters: Hartford, Connecticut, United States CEO: Mark Bertolini (Nov 29, 2010–) Parent organization: CVS Health Revenue: 60.54 billion USD (2017) Number of employees: 49,828 (2017) Subsidiaries: Coventry Health Care, Aetna International Inc.,
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Aetna Employees
Aetna September 2013 - Present
Skills
Certified Hospitality..., powder coat, fork lift, Cpr Certified, Firefighting, Inventory Control, First Responder, Process Scheduler, Fire Safety, Military Logistics, Supply Chain Management, Freight, Inspection, Customer Satisfaction, Food Safety, Military Training, Warehouse Management, Maintenance & Repair, Quik Base, CAQH, MMIS, NPI Training, Microsoft Excel, E-Learning, Logistics, Transportation, Military, Shipping, Forklift Operator, Management, Event Planning, Training
Education
Arizona State University
B.A., Psychology
Gerard Catholic H.S.
Aetna March 2014 - Present
At The Office (@theOffice) September 2010 - February 2014
SOURCECORP August 2001 - August 2003
IKON Office Solutions July 1997 - July 2001
Skills
Forecasting, Budgets, Management, Strategy, Leadership, Financial Reporting, Financial Analysis, Start-ups, Analysis, Supply Chain Management, Accounting, Process Improvement, Finance, Training, Executive Management, Customer Service, Human Resources, Marketing, Sales, Sales Management, Time Management, P&L, Business Planning, Social Media, Cross-functional Team..., Managerial Finance, Strategic Financial..., General Ledger, International Logistics, Inventory Management, Financial Planning, Financial Management, Commission Plans, Hyperion, Essbase, Oracle, QuickBooks
Education
Arizona State University, W. P. Carey School of Business 2011 — 2013
MBA, Entrepreneurship, 4.0 GPA
Arizona State University 1990 — 1994
BS, Economics
Aetna November 2014 - Present
CVS Caremark Corporation July 2014 - November 2014
Charles Schwab September 2010 - June 2013
WinBuyer.com August 2009 - August 2010
BearingPoint Pty Ltd August 2004 - August 2009
Intertek January 2004 - August 2004
Direct Alliance Corporation July 2002 - April 2003
Avnet June 1996 - February 2001
Skills
Excel, Word, Planning, Outlook, BMC Remedy, PowerPoint skills, Scheduling, Project Planning, Microsoft Excel, PowerPoint, Management, Microsoft Word, Process Scheduler, MS Project, Integration, Leadership, SAP, Microsoft Project, PMO, Salesforce.com
Education
Arizona State University 1993 — 1995
Organizational Communication, Minor in Business
University of Phoenix 2000 — 2001
Certificate Program, Project Management
Matrix Medical Network October 2014 - Present
Valle del Sol July 2012 - Present
Aetna March 2014 - June 2014
TERROS February 2011 - December 2012
Terros, Inc February 2011 - August 2011
Magellan Health Services January 2010 - February 2011
Permanent General Assurance Corp. July 2007 - December 2009
American Family Insurance November 2006 - July 2007
Dept of Economic Security December 2004 - November 2006
Skills
Operations, Data Analysis, Excel, Insurance, Risk Management, Training & Development, Writing, Microsoft Excel, Healthcare, Management, Customer Service, Employee Training, Training, Time Management, Outlook, Vendor Management, Policy, Program Management, Coaching
Education
Arizona State University 2000 — 2003
Bachelor of Science, Justice Studies
Aetna July 2015 - Present
Aetna December 2014 - July 2015
Aetna November 2013 - December 2014
Aetna September 2011 - November 2013
Aetna April 2010 - September 2011
Bank of America January 2010 - April 2010
Bank of America June 2009 - January 2010
Coldwell Banker December 2007 - June 2009
Skills
Project Management, Medicaid, Research, Microsoft Office, Strategy, Proposal Writing, Training, Management, Market Research, Medicare
Education
University of Arizona, Eller College of Management 2014 — 2015
Master of Business Administration (M.B.A.), Management Information Systems, General
Arizona State University 2005 — 2009
Bachelor of Science, Economics
Safeway April 2014 - Present
BlackRock August 2011 - April 2014
Aetna April 2007 - August 2011
Washington Mutual, Inc. March 2006 - April 2007
Skills
Underwriting, Health Insurance, Insurance, Risk Management, Financial Risk, Financial Analysis, Loans, Securities Lending, Fixed Income, Leadership, Microsoft Excel
Education
Arizona State University 2001 — 2005
Fianance & Marketing, Business
Aetna February 2015 - Present
Western Dental December 2013 - Present
Western Dental October 2012 - December 2013
Palm Valley Oral And Maxillofacial May 2012 - June 2012
G Dental Studio February 2012 - March 2012
Greatest Virtual Office January 2010 - June 2011
Leggs Hanes Bali Playtex June 2008 - August 2010
Skills
Recalls, Patient Support, Patient Safety, Customer Service, Electronic Medical..., Quality Patient Care, Insurance Verification, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Outlook, HIPAA, OSHA, Supply Ordering, Cash Handling Experience, Transaction Processing, Multi-line Phone, Public Inquiries, Budget Monitoring, Dentistry, Restorative Dentistry, Dental Assisting, Dental Care, Dental Surgery, Dental X-rays, Multi Tasking, Wpm of 80, Patient Education, Appointment Scheduling, CPR Certified
Education
Arizona College of Allied Health 2011 — 2012
Dental Assisting Diploma, Dental Assisting/Assistant
Estrella Mountain Community College 2006 — 2010
Associate of Arts (AA), General Studies
Anthem, Inc. February 2015 - Present
Buena Vista Palliative Care and Home Health April 2014 - Present
Assisted Home Health December 2012 - March 2014
Aetna 2006 - 2009
Coram Speciality Infusion Services 2004 - 2006
Simi Valley Hospital 2003 - 2005
Encino Surgicenter 2003 - 2004
Los Robles Hospital and Medical Center 2002 - 2003
Cottage Health System May 2002 - November 2002
Skills
Case Management, BLS, Wound Care, Nursing, Home Care, Inpatient, Case Managment, Primary Care, Computer/Technical..., Phlebotomy, OASIS, Central Lines, ECG interpretation, Medicare, CHAP, Employee Training, Healthcare
Education
Arizona State University 2013 — 2015
Bachelor's Degree, Registered Nursing/Registered Nurse
Azusa Pacific University
RN Refresher Course, Registered Nursing/Registered Nurse, 46 Contact Hours
Moorpark College 1998 — 2002
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Aetna May 2015 - Present
Skills
Health Insurance, Process Improvement, Medicare, Managed Care, Healthcare, Medicaid, Leadership
Education
Arizona State University
Bachelor of Science (B.S.), Biology, General
University of Phoenix
Master of Business Administration (M.B.A.)
Northern Arizona Healthcare May 2014 - Present
Aetna August 2012 - May 2014
Aetna January 2010 - August 2012
North Country HealthCare January 2009 - January 2010
North Country HealthCare January 2007 - January 2009
Pop Rocket Graphic and Web Design, Unravel Yarn and Fiber Arts, LLC January 2003 - 2006
Arizona Public Schools 1993 - 2004
Skills
HTML, PHP, Healthcare, Graphic Design, Adobe Creative Suite, Healthcare Information..., Leadership Development, Photoshop, Teaching, Public Speaking, Research, CSS, Team Building, Project Management, Web Development, Web Design, Coaching, Microsoft Office, EHR, Leadership, HIPAA, Social Networking, Management, Staff Development, Program Management, Medicare, Marketing, Grant Writing, Strategy, Managed Care, Medicaid, Health Policy, Clinical Research, Healthcare Industry, Informatics, Healthcare Consulting, Healthcare Management, Hospitals, Disease Management, Health Information..., EMR
Education
Arizona State University 2008 — 2009
Masters of Health Care Innovation, Health Care Leadership and Innovation
Northern Arizona University 1991 — 1994
Bs.Ed., Education
Aetna October 2014 - Present
Starwood Hotels & Resorts Worldwide, Inc. September 2008 - October 2014
Bashas' June 2001 - September 2008
Skills
Inventory Management, Procurement, Labor Management, Customer Service, Budget Management, Budgets, Microsoft Office, Presentations, Behavioral Interviewing, Sales, Training, Management, Food & Beverage, Hotels, Project Management, Leadership, Hospitality Management, Hospitality Industry, Hospitality, Resorts
Education
Arizona State University, W. P. Carey School of Business 2011 — 2013
MBA, Studies in Design Models with Excel, Healthcare Supply Chain, Healthcare Economics and Project Manag, 3.58
Arizona State University 2006 — 2008
Bachelor in Science, Business
UnitedHealth Group March 2015 - Present
Occupation and Stress Intervention Services (OASIS), LLC October 2009 - March 2015
Occupation and Stress Intervention Services (OASIS), LLC November 1989 - March 2015
Native American Connections 2014 - 2015
Mountain Health and Wellness 2013 - 2014
Aetna May 2012 - April 2013
Magellan Health Services 2007 - 2012
Health Net 1989 - 2007
Connecticut Alcohol and Drug Commission 1988 - 1989
Fairfield Hills Hospital 1987 - 1988
Skills
Behavioral Health, Clinical Research, Motivational..., Program Development, Leadership, Therapists, Clinical Supervision, CBT, Stress Management, Utilization Management, Healthcare Management, Training, Conflict Resolution, Mental Health, Stress, Managed Care, Medicaid, Psychotherapy, Strategy, Management, Psychiatry, Six Sigma, Program Management, Prevention, Disease Management, Psychology, Adolescents, Anger Management, Performance Improvement, Case Managment, Employee Training, Hypnotherapy, Quality Management, Operations Improvement, Crisis Intervention, Nonprofits, Wellness, Clinical Operations, Health Management, P&L responsibility, Practice Management, EAP Program..., Health & Wellness..., Outcomes, Predictive Modeling, Training & Development, Risk Management, Flexible Strategic..., Broad Software..., Mental Health Counseling
Education
Arizona State University 1985 — 1989
Ph.D., Clinical Psychology, 4.0
Arizona State University 1983 — 1985
Master of Arts (M.A.), Clinical Psychology, 3.85
Arizona State University 1980 — 1983
Bachelor of Science (B.S.), Psychology, 4.0 Summa Cum Laude
Momentum Worldwide June 2015 - Present
State Farm April 2013 - May 2015
Havas STREET January 2011 - April 2015
Bath & Body Works April 2011 - April 2013
Flirty Girl Fitness April 2009 - March 2011
Aetna June 2008 - April 2009
State Farm Insurance March 2005 - March 2008
Skills
Retail Management, Recruitment/Retention, Account Management, Customer Service, Change Management, Excel, Event Planning, Education, Financial Planning, Fundraising, Healthcare, Hiring, Hosting, Insurance, Inventory Management, Team Leadership, Leadership Development, Lotus Notes, Social Media, Microsoft Office, Non-profits, Operations, Organizing, PowerPoint, Quickbooks, Underwriting, Windows, Word, Mac OS X, YouTube, Succession Planning, Coaching, Management, Leadership, Retail, Social Networking, Public Speaking, Event Management, Merchandising, Team Building, Sales, Marketing, Store Operations, Retail Sales, Recruiting, Human Resources, Talent Management, Talent Acquisition, Cold Calling Experience, Sourcing
Education
Argosy University Phoenix 2014 — 2015
Master of Science (MS), Human Resources Management, 3.8
Illinois State University 2002 — 2007
Bachelor of Science, Business & Computer Education, 3.5
Springfield High School 1999 — 2002
High School Diploma, General Studies, 3.5
UnitedHealth Group March 2007 - Present
Aetna 1997 - 2008
Hacienda Del Los Angeles 1996 - 1997
Skills
Customer Service, Outlook, Microsoft Word, Editing, Event Planning, Community Outreach, Coaching
Education
Arizona State University 1980 — 1986
MBA, Accounting Information Systems
Business Training Procedures September 2014 - Present
First Delivery Service Inc. January 2010 - September 2014
Aetna January 2008 - January 2010
Schaller Anderson 2003 - 2008
National Speakers Association 2000 - 2007
Landmark Education 1989 - 2004
Allied Signal 1990 - 1997
Skills
Strategic Planning, Leadership Development, Coaching, Business Planning, Curriculum Development, Training, Management, Change Management, Cross-functional Team..., Leadership, Organizational..., Analysis, Program Management, Project Management, Management Consulting, Time Management, Executive Coaching, Process Improvement, Public Speaking, Teaching, Team Leadership, Team Building, Human Resources, Consulting, Employee Relations, Performance Management, Small Business, Staff Development, Policy, Operations Management, Employee Training, Recruiting, Entrepreneurship, Marketing, Strategy, Fundraising, Customer Service, Enterprise Software, Instructor-led Training, Nonprofits, Public Relations, Event Management, Business Process..., Employee Engagement, Project Planning, Personal Development, Workshop Facilitation
Education
Thunderbird School of Global Management 1995 — 1996
Leadership Certificate, Executive Development
University of Michigan, Executive Education Business School
Arizona State University 1982 — 1985
M.ED, Instructional Design
Northern Illinois University 1973 — 1974
Education
Aetna August 2013 - Present
Arizona Health Care Cost Containment System (AHCCCS) February 2002 - August 2013
DLN, Ltd. August 1996 - February 2002
Skills
Medicaid, Policy, HIPAA, Medicare, Health Policy, Provider Relations, Managed Care, Insurance, Healthcare, Disease Management, Health Insurance, Healthcare Management, Healthcare Industry, Medical Compliance, Healthcare Consulting, Strategic Planning
Education
Arizona State University College of Law 1993 — 1996
Juris Doctor (J.D.)
Arizona State University 1989 — 1993
Bachelor's Degree, Justice Studies
Aetna December 2014 - Present
Benefit Harbor LP April 2008 - September 2014
Extend Health, Inc. 2005 - 2007
Hewitt Associates 1982 - 2005
Skills
Outsourcing, Consulting, Employee Benefits, Healthcare, Benefits Administration, Strategic Planning, Sales Management, Solution Selling, Business Development, Human Resources, Team Leadership, Account Management, Employee Engagement, Leadership
Education
Arizona State University
Splurge August 2014 - Present
Nordstrom March 2014 - Present
The Buckle December 2013 - January 2014
Aetna 1990 - 1995
Textron Lycoming 1985 - 1989
Sikorsky Aircraft 1981 - 1985
Skills
Highly Organized &..., Customer Facing Roles, Adapt Quickly to Change, Close Attention to..., High Energy Level, Learning Quickly, AutoCAD Architecture, Hand Drafting, Management, Training, Human Resources, Customer Service, Sales, Sales Operations, Process Improvement
Education
University of Pittsburgh 2007 — 2011
Bachelor of Science (BS), Marketing/Supply Chain Management
Arizona State University
Art Institute of Pittsburgh
Interior Design/Space Planning
CDPHP May 2015 - Present
Davis Vision October 2014 - May 2015
Aetna June 2002 - October 2014
Skills
Leadership, Customer Satisfaction, Managed Care, Customer Service, Outlook, Call Centers, HIPAA, Insurance, Health Insurance, Provider Relations, Claim, Public Speaking, Employee Benefits, Data Entry, Healthcare, Customer Retention, Medicare, Health Policy, Healthcare Industry, Data Analysis, HMO, PPO, Telephone Skills, Claims Management, Training, Network Development, Medical Billing, Long-term Care, Team Building, Benefits Administration, Quality Assurance, Employee Training
Education
Arizona State University 2015 — 2018
Still attending., Nutrition Health & Wellness
Schenectady County Community College 2012 — 2014
Associate of Science (AS), Human Nutrition, 3.9
Aetna May 2014 - Present
McDonald's Corporation May 2013 - June 2013
SunDevil Bookstore December 2011 - January 2012
Skills
Social Media, Photography, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking
Education
Arizona State University 2011 — 2015
Bachelor of Science (BS), Computer Information Systems, Junior
John L. Lowery & Associates May 2014 - Present
Aetna January 2007 - December 2012
Aetna July 2005 - January 2007
J. Morrissey & Company November 2004 - July 2005
H&R Block 2002 - 2005
Enterprising People, LLC 2002 - 2004
Brokerage Support Services 2000 - 2001
America Reads Tutor Mentor Program 2000 - 2000
Skills
Project Planning, Microsoft Excel, Microsoft Office, PowerPoint, SharePoint, Communication Skills, Organization, Administrative Office..., Space-planning, Space Management, Microsoft Word, Oral & Written..., Project Management, Program Management, Management, Leadership, Team Building, Databases, Space planning, Insurance, Process Improvement, Visio, Event Planning, Coaching, Customer Service, Access, Analysis, Business Analysis, Project Portfolio..., Risk Management, Software Documentation, Training, MS Project, Business Process..., Change Management, Resource Management, Quality Assurance, PMP, Data Analysis, Facilities Management, Adobe Acrobat, Outlook, Project Coordination
Education
The University of Connecticut 2001 — 2004
Bachelor's degree, Human Development and Family Studies, General
Central Connecticut State University 2000 — 2001
Elementary Education and Teaching
Arizona State University 1999 — 2000
General Studies
Aetna Clinical ManagerBanner HealthMarch 2013 - December 2013
Banner Health October 2011 - March 2013
Skills
Nursing
Education
Arizona State University 2005 — 2008
Bachelor's degree, Registered Nursing/Registered Nurse
Aetna December 2014 - Present
Aetna May 2013 - September 2014
Aetna, Inc. April 2011 - May 2013
Starwood Hotels & Resorts Worldwide, Inc. September 2010 - April 2011
DriveTime November 2006 - July 2010
Skills
Account Reconciliation, General Ledger, Accruals, Journal Entries, Sarbanes-Oxley Act, Accounts Payable, Accounting, Cash Flow Forecasting, External Audit, Financial Statements, Auditing, GAAP, Variance Analysis, Expenses, Budgets, Financial Reporting, Finance, P&L, Financial Forecasting, Management
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
MBA, Masters in Business Administration w/ concentration in Accounting
Arizona State University 2007 — 2009
Bachelor of Science, Accountancy
Lovitt & Touché, Inc. September 2011 - Present
Aetna July 2007 - September 2011
Mayo Clinic January 2006 - July 2007
First Health August 1999 - January 2006
Skills
Health Insurance, Managed Care, Employee Benefits, Sales, Account Management, Life Insurance, Health Care Reform, Health Savings Accounts, Workers Compensation, Claim, Team Building, Disability Insurance, Commercial Insurance, Underwriting, Property & Casualty..., Benefits Administration, HIPAA, Healthcare, Leadership, Insurance, Long-term Care, Strategic Planning, Brokers, Process Improvement, Medicare, PPO, Term Life Insurance, COBRA, Open Enrollment, HMO
Education
Arizona State University 1992 — 1999
B.S., Agribusiness and Resource Management
Aetna 1991 - 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service
Education
Arizona State University 1980 — 1984
Masters HSA
Phoenix College
Aetna October 2006 - Present
First Health /Coventry June 2005 - August 2006
University of Phoenix Online August 2003 - May 2005
Skills
Health Insurance, Insurance, Employee Benefits, Claims, Dental, Teamwork, Team Motivator, Customer Service, Accuracy, Self Starter, Open Minded, Eager To Learn, Creative Problem Solving, Call Centers, Claim, Data Entry, Mentoring, Microsoft Office, Outlook, Training
Education
Arizona State University 1997 — 2012
School of Letters and Sciences, Women & Gender Studies, Sociology, Senior
Glendale Community College 1995 — 1997
Associate Degree, General Studies
South Mountain High School 1991 — 1995
Diploma, General
Latham Consulting Services February 2010 - Present
TJX Distribution Center January 2014 - June 2015
CorVel Corporation January 2012 - January 2014
Aetna February 2011 - December 2011
TDP, LLC May 2009 - March 2010
Diggins Safety Consulting March 2008 - March 2010
Intel Corporation 1988 - 2008
Skills
Instructional Design, Leadership Development, Organizational..., Team Building, Training, Training Delivery, Workshop Facilitation, Instructor-led Training, Project Management, Recruiting, Adult Education, Human Resources, Change Management, Coaching, Staff Development, Leadership, Program Management, Mentoring, Process Improvement, Employee Training, Needs Analysis, Team Leadership, Conflict Resolution, Analysis, Blended Learning, Bilingual-English/Spanis..., Marketing, Public Speaking, Healthcare, Program Development, Team Management, Management, Interviewing Skills, Curriculum Design, E-Learning, Career Development, Employee Relations, Succession Planning, Executive Coaching, Personnel Management, Workers Compensation, Organizational..., Case Managment, Policy, Resume Writing, Time Management, Employee Benefits, Budgets, Interviews, Onboarding
Education
Arizona State University 1999 — 2002
Technoloy Management
University of Phoenix 1991 — 1994
BAM, Management & Industrial Relations
JFK High School
Trocaire College
AAS, Nursing
Arizona State University June 2014 - Present
Blackboard February 2008 - June 2014
Aetna 2011 - 2012
Rossmar & Graham October 2007 - March 2011
University of Phoenix August 2006 - September 2007
Skills
Active Directory, Citrix, VMware, Terminal Services, Hardware Support, Instructional Design, Learning Management..., Adult Education, Training, Quality Assurance, Instructional Technology, SharePoint, Technical Support, Software Documentation, Project Management, Call Centers, Microsoft Office, Editing, Coaching, Management, Higher Education, PeopleSoft, E-Learning, Customer Service, Microsoft Excel, Staff Development, Leadership, Technical Writing, Teamwork, Leadership Development, System Administration, Public Speaking, Research, Data Analysis
Education
Arizona State University
Computer Systems Engineering (BSE), 4.0
Chamberlain College of Nursing-Phoenix Campus 2010 — 2012
Registered Nursing/Registered Nurse, 3.25
Mesa Community College 2007 — 2010
Registered Nursing/Registered Nurse, 3.45
Apache Junction High 1994 — 1998
High School Diploma, Honors/Regents High School/Secondary Diploma Program
Aetna June 2013 - Present
Baptist Health System September 2002 - June 2013
KidSmart Health Partners June 1998 - August 2001
Colorado Christian Home June 1994 - April 1996
Maricopa Medical Center June 1991 - May 1994
Skills
Public Speaking, Case Managment, Nursing, Healthcare, Social Services, Pediatrics, Adolescents, Teaching, Child Development, Strategic Planning, Medicine, Customer Service, Microsoft Office, PowerPoint, Non-profits
Education
Arizona State University 1989 — 1993
Bachelor of Science, Nursing
Aetna January 2012 - Present
TriVita April 2007 - January 2012
Skills
Workforce Analytics, Workforce Management, Microsoft Excel, Research, Sales, Leadership, Training, Call Center..., Customer Service..., IEX, Aspect ACD, Avaya IP Telephony, Real Time Monitoring, Project Coordination, Internal Communications, Reporting & Analysis, KPI Reports, Microsoft Word, PowerPoint, Microsoft Office
Education
Arizona State University 2005 — 2011
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
UNOS August 2014 - Present
The Cause Academy July 2014 - Present
Federal Reserve Information Technology January 2013 - June 2014
Aetna September 2011 - January 2013
ChildFund International September 2008 - September 2011
Make-A-Wish Foundation of America 2005 - September 2008
Adcom Communications 1997 - 2004
Gordon C. James Public Relations 1993 - 1997
Hardaway Connections, Inc. 1991 - 1993
Goodson & Manley, Ltd. Attorneys at Law 1990 - 1991
Skills
Digital Marketing, Brand Development, Marketing Communications, Advertising, Direct Marketing, Cross-functional Team..., Public Relations, Crisis Management, Innovator, Mobile Marketing, Strategy Development, Media Relations, Community Relations, Government Relations, New Business Development, Web 2.0, Interactive Marketing, Multi-channel Marketing, International Marketing, Cause Marketing, SEO, Governance, Fundraising, Public Speaking, Healthcare, Team Building, Change Management, CRM software, Speech Writing, Event Marketing, New Product Ideation, Non-profits, Higher Education, Sports Marketing, Media Planning, Board Leadership, Internal Communications, Corporate Communications, Executive Positioning, Medicaid Managed Care, Community Development, Strategy, Marketing Strategy, Event Planning, Nonprofits, Newsletters, Press Releases, Leadership, Market Research, Crisis Communications
Education
Arizona State University 1984 — 1990
BS
Universidad Internacional 1990 — 1990
Certificate
Aetna February 2006 - Present
Calvary Rehabilitation Center May 2005 - May 2007
Value Options April 2001 - May 2004
AIDS Project Arizona 2001 - 2002
AIDS Project Arizona 2001 - 2002
United States Air Force January 1991 - January 2001
Arizona State Research and Coding Lab August 1994 - May 1995
Skills
Medicaid, Project Management, Managed Care, Medicaid Managed Care, Policy, Policy Analysis, Health Policy, Healthcare, Healthcare Management, MBA, Medicare, Strategic Planning, PMI, Nonprofits, Community Outreach, Government, Health Insurance, Accountable Care, HEDIS, Healthcare Industry, Business Strategy, Business Analysis, Medical Home, Mental Health, Mental Health Counseling, Mental Health Care, Community Mental Health, Case Managment, Medical Case Management, Behavioral Health, Motivational..., Substance Use Disorders, Substance Abuse..., Epidemiology, Global Health, Quantitative Research, Literature Reviews, HIV, HIV prevention, Clinical Research, Data Collection, Survey Design, Case Management, Process Improvement, Psychotherapy, Training
Education
Walden University 2014 — 2020
Doctor of Philosophy (PhD), Public Health
Ottawa University 2008 — 2010
Master of Business Administration (MBA), Health/Health Care Administration/Management
Ottawa University 2002 — 2009
Certificate of Advanced Graduate Studies, Leadership
Ottawa University 2002 — 2006
MA, Professional Counseling
Ottawa University 2004 — 2005
M.A, Human Resources
Arizona State University 1995 — 2000
BS, Psychology
Aetna March 2014 - Present
Best Buy 2009 - 2012
Best Buy 2006 - 2009
Skills
Customer Service, Sales, Marketing Strategy, Qualitative Research, Quantitative Research, Data Collection, Data Analysis, Renewable Energy, Adaptive Management, Urban Forestry, Store Management, Direct Sales, Microsoft Excel, Microsoft Word, Apple OS, Visual Merchandising, Retail Sales, Customer Satisfaction, Inventory Management, Inventory Control, Store Operations, ArcMap, Adaptability, Music, Microsoft Office, Event Planning, Event Management, Project Management, Environmental Science, Outlook, Analytics, Process Improvement, Healthcare, Analysis
Education
Portland State University 2011 — 2013
Bachelor of Arts (B.A.), Environmental Studies
Arizona State University 2003 — 2007
Bachelor of Arts (B.A.), History
Cigna HealthCare May 2009 - Present
Direct-Med Comércio Limitada December 2004 - April 2009
Aetna July 2001 - January 2002
Serena Software December 1999 - July 2001
CIGNA HealthCare October 1994 - December 1999
Xerox Corporation (XEROX Engineering Systems) October 1990 - October 1994
Skills
Account Management, Management, Sales Management, Sales, Leadership, Strategic Planning, Business Development, Insurance, Employee Benefits, Marketing, Sales Operations, Entrepreneurship, CRM, Process Improvement, Contract Negotiation, Competitive Analysis, Leadership Development, Recruiting, Marketing Strategy
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1998 — 1999
MBA, Strategy and Management
Arizona State University 1983 — 1988
B.A., Business Administration and Organizational Communication
Pontifícia Universidade Católica do Rio de Janeiro
Portuguese Language
Aetna June 2011 - Present
UnitedHealthcare December 2007 - March 2011
Fitness First 1986 - 2011
Marsh January 2006 - November 2007
Trout & Associates 2004 - 2006
Bank of America October 2001 - May 2004
Global Children's Network April 1999 - September 2001
Skills
Marketing, Journalism, Sales Operations, Leadership, Management, Healthcare, Time Management, Event Management, Proposal Writing, Project Management, Training & Development, Public Speaking, Business Development, Team Management, Change Management, Event Planning, Customer Service, Sales, Insurance, Outlook, PowerPoint, Microsoft Office, Microsoft Excel, Public Relations, Training, Research, Microsoft Word, Team Building, Employee Benefits, Marketing Communications, Product Marketing, Editing
Education
Arizona State University 1995 — 1998
Broadcast Journalism / Communications, Journalism
Illinois State University 1977 — 1978
Alameda County Medical Center January 2012 - Present
To Lead February 2002 - December 2011
Aetna August 2007 - November 2009
CIGNA Healthcare 1998 - 2002
CIGNA 1993 - 1998
Education
Studer Group
Taking Your Organization to the Next Level
Arizona State University
BSN, Nursing
Center for Executive Coaching
Executive Coaching
University of Phoenix
MAOM, Master's Organizational Management
Dignity Health September 2012 - Present
Aetna 2015 - 2015
Aetna 2015 - 2015
Aetna 2015 - 2015
Pegasus Solutions May 2011 - August 2012
Honeywell September 2009 - April 2011
Allstate Insurance November 2006 - April 2009
Allstate Insurance 2000 - 2009
Allstate Insurance October 2004 - November 2006
Allstate Insurance February 2003 - October 2004
Skills
Process Improvement, Vendor Management, Strategy, Management, Outsourcing, Six Sigma, Project Management, Enterprise Architecture, ITIL, Procurement, Cost Saving Initiatives, Healthcare Information..., Operations Management, Supply Chain Management, Forward Thinking, Contract Negotiation, Contract Management, Lean Manufacturing, IT Asset Management, IT Outsourcing
Education
University of Baltimore 1989 — 1992
BS, Business Administration, minor in Marketing
Arizona State University 1988 — 1989
Business Administration
Aetna November 2014 - Present
Inova Health System February 2014 - July 2014
Inova Health System March 2013 - February 2014
AMN Healthcare August 2012 - March 2013
Dignity Healthcare Chandler February 2008 - June 2012
Schaller Anderson January 2004 - January 2007
Maricopa Integrated Health Systems January 2003 - January 2004
PacifiCare January 2003 - January 2003
CIGNA HEALTHCARE OF ARIZONA January 1999 - January 2003
INTERGROUP OF ARIZONA January 1997 - January 1999
Skills
Case Managment, Utilization Review, Utilization Management, Milliman trained, Team Leadership, Care Planning, Managed Care, Medicare, Medicaid, Epic Systems, ACM certification, Physicians, Disease Management, Inpatient, Case Management, Nursing, Clinical Research
Education
Arizona State University 1978 — 1982
BSN, Registered Nursing/Registered Nurse
Anthem November 2014 - Present
New York Presbyterian Hospital January 2013 - November 2014
Aetna July 2008 - January 2013
Fox Restaurant Concepts October 2009 - August 2012
Aetna July 2008 - April 2011
Steamboat Ski Resort October 2007 - July 2008
Insight Enterprises May 2007 - October 2007
Skills
Program Management, Internal Communications, Social Media Marketing, Event Management, Public Relations, Advertising, Marketing Strategy, Building Relationships, Account Management, Digital Marketing, Email Marketing, Healthcare, Public Speaking, Web Project Management, Web Analytics, Online Communications, Project Management, Microsoft Office, Marketing
Education
New York University 2015 — 2016
Master of Public Administration (MPA), Health Policy and Management
Arizona State University 2002 — 2007
B.A., Communication
Aetna January 2014 - Present
LexBot January 2013 - January 2014
Sparky's Stadium Shop April 2011 - April 2013
Tell-A-Devil Network May 2010 - January 2011
Michael's Arts & Crafts July 2006 - August 2008
Skills
Tumblr, Creative Writing, Facebook, Editing, Blogging, Phone Skills, Social Media, Critical Thinking, Social Networking, Research, Event Planning, Proofreading, Data Entry, PowerPoint, Newsletters
Education
Arizona State University 2008 — 2012
Bachelor of Arts (B.A.), Creative Writing
Arizona State University 2008 — 2012
Bachelor of Arts (BA), Film & Media Studies
Banner Health July 2014 - Present
Aetna April 2013 - June 2014
Radiology, St. Joseph's Hospital and Medical Center January 2003 - September 2012
St. Josephs Hospital March 1997 - September 2012
St. Joseph's Hospital and Medical Center January 1997 - January 2003
Arizona Department of Juvenile Corrections March 1996 - March 1997
Banner Health February 1983 - October 1995
homehealth care January 1985 - January 1989
Skills
Healthcare Management, EMR, Case Managment, Critical Care, PALS, NRP, Medical/Surgical, Radiology, Telemetry, Emergency Room, TNCC, Inpatient, Registered Nurses, Pediatrics, NICU, Medicine, Cardiology, Nursing Education, Patient Advocacy, Case Management
Education
Arizona State University 2010 — 2011
Bachelor of Science (BS), Registered Nursing/Registered Nurse
BSN, Arizona State University 2010 — 2011
Bachelor of Science (BS), Nursing Science
ADN, GateWay Community College 1992 — 1995
AAS, Health Care Management
Gateway Community College 1984 — 1995
Associates of Science, Nursing
Arizona State University
Bachelors of Science, Nursing
Gateway Community College
Associate Degree, Nursing
Gateway Community College
Associate Degree, Health Services Management
Gateway Community College
Mercy Care Plan/Aetna July 2014 - Present
Aetna December 2010 - July 2014
Aetna September 2008 - December 2010
NASW-AZ 2005 - 2010
Hospice of the Valley 2006 - 2008
Skills
Community Outreach, Program Development, Self-esteem, Social Services, Mental Health, Health Promotion, Case Managment, Crisis Intervention, Public Policy, Motivational..., Mental Health Counseling, Research, Public Speaking, Healthcare, Adolescents, Behavioral Health, Medical Social Work, Medicaid, Fundraising, Program Management, Healthcare Management, Grant Writing, Psychotherapy, Program Evaluation, Volunteer Management, Group Therapy, Case Management, Nonprofits, Family Therapy, Therapists
Education
Arizona State University 2003 — 2006
MSW, Social Work
Colorado State University 1982 — 1985
BSW, Social Work
Gilbert Leadership
Holy Family High School
Aetna August 2015 - Present
Arizona State University August 2015 - Present
Arizona State University January 2015 - Present
Arizona State University August 2014 - Present
Aetna June 2015 - August 2015
Arizona State University April 2015 - May 2015
Avnet May 2014 - February 2015
Sunbird Gold Resort January 2014 - May 2014
Abercrombie & Fitch November 2013 - January 2014
Hollister Co. June 2013 - October 2013
Skills
Human Resources, Workday, Kenexa, Talent Acquisition, Phone Screening, Candidate sourcing, Recruiting, Healthcare, Technology Solutions, Microsoft Office, Microsoft Excel, PowerPoint, SharePoint, Outlook, Data Entry, Management, Teamwork, Time Management, Leadership, Event Planning, Customer Service, Receptionist Duties, Cashiering, Bilingual-English/Korean, Research, SPSS
Education
Arizona State University 2012 — 2015
Bachelor’s Degree, Psychology
Aetna June 2006 - Present
Aetna Inc January 2006 - Present
State of Arizona Government October 2004 - June 2006
State of Arizona January 2004 - January 2006
Value Options January 2002 - January 2004
City of Scottsdale May 1990 - April 2002
City of Scottsdale Parks, Recreation and Human Services January 1990 - January 1998
Skills
Case Managment, Social Services, Medicaid, Mental Health
Education
Arizona State University 1990 — 1994
Arizona State University
S, Tourism, Hospitality and Park Management
Aetna April 2015 - Present
Express Scripts August 2013 - June 2014
Yale University School of Medicine June 2012 - July 2012
Translational Genomics Research Institute (TGen) June 2011 - July 2011
Global Solutions, Inc. March 2010 - September 2010
Skills
Customer Service, Social Networking, Time Management, Data Entry, PowerPoint, Outlook, Science, Windows, Laboratory, Lifesciences, Communication, Presentation Skills, Social Skills, Meeting Facilitation
Education
Arizona State University 2012 — 2016
Interdisciplinary Studies, Biochemistry & Business
Brophy College Preparatory
Presidio July 2014 - Present
Core BTS August 2011 - July 2014
Cisco Systems August 2010 - September 2011
Cisco Systems April 2007 - August 2010
Main Line Health July 2006 - April 2007
PQ Corporation December 2004 - July 2006
Royal Bank America January 2002 - June 2004
University Mechanical & Engineering Contractors May 2001 - October 2001
Aetna February 2000 - April 2001
Skills
Data Center, Cisco Technologies, Cloud Computing, Unified Communications, VMware, Security, Wireless, Management, Direct Sales, Sales Operations, Solution Selling, Citrix, Managed Services, Information Technology, Networking
Education
Arcadia University 1990 — 1994
BS, Business Administration/Management
BT Diamond IP January 2009 - Present
STV Inc December 2006 - January 2009
Aetna February 2000 - December 2006
GE January 1991 - February 2000
Shields Business Machines April 1990 - December 1990
United States Air Force April 1987 - March 1990
Skills
Disaster Recovery, IT Service Management, Vendor Management, ITIL, Cloud Computing, Windows Server, Professional Services, Active Directory, Troubleshooting, SaaS, Integration, Data Center, Telecommunications, Security, Team Leadership, Program Management, Networking, Managed Services, Outsourcing, WAN, Enterprise Software, Management, VoIP, Information Technology
Education
The Chubb Institute 1998 — 1999
Network Engineering
Arcadia University 1996 — 1998
Associate's degree, Business Administration and Management, General
Drexel University 1983 — 1986
Business Administration and Management, General
Aetna May 2015 - Present
Aetna November 2009 - May 2015
Aetna November 2006 - October 2009
Media Watch AZ 2001 - 2006
Media Watch AZ 2000 - 2001
Skills
Microsoft Office, Microsoft Word, Research, Microsoft Excel, PowerPoint, Customer Service, Management, Project Management, SharePoint, Adobe Creative Suite, InDesign, Proposal Management, Proposal Production, Ariba, Microsoft Certified..., Adobe Acrobat, Adobe Certified, Editing, Microsoft Project, Visio, Proofreading, Training, Photoshop, Outlook, Process Improvement, Illustrator, RFP, PMAPS, Knowledge Management
Education
Arizona State University 1996 — 1998
Bachelor of Arts (B.A.), Broadcast Journalism
Glendale Community College 1994 — 1996
Associate of Arts (A.A.), Journalism
New Mexico Interactive September 2015 - Present
New Mexico Interactive January 2014 - Present
Aetna June 2012 - January 2014
MDI group / Triwest Healthcare January 2012 - June 2012
Arizona Department of Education May 2011 - January 2012
Leslie's Poolmart, Inc. August 2006 - May 2011
Leslie's Poolmart August 2006 - May 2011
Leslie's Poolmart, Inc. August 2006 - May 2011
Leslie's Poolmart, Inc. September 2006 - March 2011
Dept of Transportation May 2005 - September 2006
Skills
SSIS, SSRS, SQL Server, T-SQL, JavaScript, C#, VB.NET, Visual Studio, XML, AJAX, VSS, MVC, WCF, ASP.NET, TFS, Microsoft SQL Server, Design Patterns, Integration, Web Development, .NET, Web Applications, Visio, Visual Basic, ASP, Web Services, Access, Oracle, Programming, SQL, IIS, SharePoint, ASP.NET MVC, Windows, Testing, Agile Methodologies, Requirements Analysis, HTML, Databases, SDLC, Scrum, SOA, Business Analysis, Active Directory, Project Management, Security, Software Development, Crystal Reports, Business Intelligence, Data Warehousing, CSS
Education
DeVry University 1997 — 2000
Bachelor of Science, Information Technology
Arizona State University West 1993 — 1996
Bachelor of Science, Business Management
Arizona State University 1993 — 1995
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Glendale Community College 1992 — 1993
AA, General
Carewise Health November 2012 - December 2013
CIGNA August 2010 - November 2012
American Traffic Solutions January 2010 - July 2010
Aetna July 2004 - December 2008
US Navy November 2002 - May 2004
US Navy April 2002 - October 2002
US Navy August 2001 - January 2002
Skills
Consultative Selling, Client Relationship..., CRM, Account Management, Employee Benefits, Leadership, Healthcare, Sales, Customer Service, Project Management, Insurance, Health Insurance, Marketing Strategy, New Business Development, Selling, Cross-functional Team...
Education
Arizona State University, W. P. Carey School of Business 1999 — 2001
MBA/MHSA, Health Services Administration
Arizona State University 1993 — 1995
BA, Psychology
Aetna March 2014 - Present
Magellan Health Services July 2012 - February 2014
Magellan Health Services March 2009 - July 2012
ValueOptions July 2003 - January 2009
Skills
Behavioral Health, Case Managment, Mental Health, Utilization Management, Mental Health Counseling, Psychotherapy, Adults, Social Services, Clinical Supervision, CBT, Group Therapy, Adolescents, Medicaid, Psychology, Counseling Psychology, Interventions, Healthcare Management, Crisis Intervention, Program Development, Elder Care, Self-esteem, Motivational..., Treatment, Managed Care, Case Management, Family Therapy, Mindfulness
Education
Arizona State University 1993 — 1995
Master of Social Work (M.S.W.), Social Work
Southern Illinois University, Carbondale 1982 — 1987
Bachelor of Arts (B.A.), Psychology
Anthem April 2015 - Present
Anthem July 2005 - April 2015
Anthem September 2003 - July 2005
MAMSI Health Plan March 2002 - September 2003
Aetna March 2001 - January 2002
Aetna February 2000 - March 2001
Aetna June 1999 - February 2000
Aetna March 1998 - June 1999
Skills
Account Management, Healthcare, Insurance, Health Insurance, Managed Care, Medicare, Management, Customer Service, Employee Benefits, Process Improvement, Disability Insurance, Strategic Planning, Team Building, New Business Development, Budgets, Benefits Administration, Accounting, Health Savings Accounts
Education
Arcadia University 1995 — 1997
Bachelor of Arts (BA), Health/Health Care Administration/Management
Monroe Community College 1993 — 1995
Associate of Science (AS), Health Professions and Related Clinical Sciences, Other
Guy Carpenter October 2014 - Present
Aetna March 2014 - October 2014
Aetna September 2011 - March 2014
Aetna August 2010 - September 2011
Innovate Life August 2008 - December 2010
ITI Consulting/Arizona Business Online October 2009 - November 2009
Dan’s Papers May 2008 - July 2008
Skills
Advertising, Graphics, Email Marketing, Layout, Graphic Design, SharePoint, Microsoft Office, Flash, Marketing, Editing, Training, Leadership, Concept Development, Art, Sales, Publications, Windows, Visual Basic, Adobe Creative Suite, Dreamweaver, Web Design, Photoshop, Adobe Acrobat, Illustrator
Education
Arizona State University 2005 — 2009
Bachelor of Science, Visual Communication Design, CUM GPA: 3.7 Magna Cum Laude
University of Northern Colorado 2004 — 2005
Performing Arts
Aetna November 2007 - Present
Project Management Institute January 2009 - January 2011
Intergraph December 2002 - December 2007
TRC Environmental May 2001 - December 2002
Skills
Microsoft Office, Leadership, Program Management, Project Management, Six Sigma, SDLC, XML, Management, SharePoint, Microsoft SQL Server, Agile Methodologies, CRM, IT Management, ITIL, Software Development, Visio, Business Analysis, Software Project..., Vendor Management
Education
Arizona State University 2007 — 2008
Graduate, Industrial engineering with emphasis in Statistics and Six Sigma
Villanova University 2007 — 2008
Graduate, Strategic IT Project Management
University of Phoenix 2005 — 2007
MBA, Technology Management
Arkansas Tech University 1997 — 2001
BS, Biology/GIS
Kansas City Life Insurance Company November 2014 - Present
Aetna September 2005 - November 2014
PacifiCare Health Systems October 2002 - September 2005
Humana October 1998 - September 2002
Willis of Arizona February 1998 - October 1998
Insurers Administrative Corporation February 1994 - February 1998
Travelers January 1990 - February 1994
Skills
Health Insurance, Managed Care, Health Savings Accounts, Self-funded, Insurance, Medicare, Brokers, HMO, Account Management, PPO, Employee Benefits, Underwriting, Disability Insurance, Provider Relations, Salesforce.com, Life Insurance, Customer Service, Sales, Term Life Insurance, Claim
Education
Arizona State University 1985 — 1989
Bachelor's degree
Fairfax County Public Schools August 2014 - Present
Fairfax County Public Schools April 2014 - June 2014
Fairfax County Public Schools August 2013 - April 2014
The Tiny Explorers, LLC November 2008 - May 2013
Rooftop Alternative School October 2004 - June 2005
San Francisco Unified School District December 2000 - June 2004
Aetna August 1999 - July 2001
CIGNA Healthcare April 1997 - August 1999
CIGNA Healthcare January 1996 - April 1997
Skills
Workshop Facilitation, Account Management, Curriculum Development, Corporate Training, Entrepreneurship, Volunteer Management, Elementary Education, Employee Benefits, Contract Negotiation, Instructional Design, Management, Sales, Language Arts, Curriculum Design, Training, Public Speaking
Education
San Francisco State University 2000 — 2001
Credential Certificate, Elementary Education and Teaching
Arizona State University 1992 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
California State University-Chico
The TriZetto Group February 2012 - Present
Colibrium September 2013 - May 2014
Aetna Health Insurance Company June 2009 - February 2012
Aetna January 2009 - February 2012
National Health Benefits Corporation May 2006 - June 2009
2005-2006 September 2005 - March 2006
Titan Insurance January 2005 - January 2006
PacifiCare/Pacific Life & Annuity January 2000 - January 2005
PACIFICARE/PACIFIC LIFE January 2000 - January 2005
Skills
Teradata, Data Analysis, Information Technology, Visio, Business Analysis, Software Documentation, Vendor Management, Requirements Gathering, Business Process..., SQL, Program Management, Information Management, Risk Management, Process Improvement, Microsoft SQL Server, Analysis, Data Warehousing, HIPAA, IT Management, COBIT, Quality Assurance, Business Intelligence, Project Management, Access, Business Process..., IT Audit, MS Project, Software Project..., Agile Methodologies, Analytics, SharePoint, Information Systems, SDLC, QNXT, IT Strategy, Cross-functional Team..., Crystal Reports, Requirements Analysis, Healthcare Information..., ITIL, PMO, Business Process, Systems Analysis, PMP, Project Portfolio..., Management, Integration, Training, Enterprise Architecture, Disaster Recovery
Education
Grand Canyon University 2011 — 2013
Master of Business Administration (MBA)
Arizona State University 2011 — 2012
Master of Science (MS), Information Management
Arizona State University 2007 — 2010
Bachelor of Science degree, Political Science 2010
Aetna April 2015 - Present
Aetna March 2014 - April 2015
Magellan Health Services May 2011 - March 2014
Magellan Health Services June 2012 - September 2013
Magellan Health Services June 2008 - May 2011
St. Joseph's Hospital and Medical Center January 2007 - June 2008
BJ Communications August 2007 - December 2007
Nike December 2004 - December 2006
TV Guide Channel May 2005 - August 2005
Skills
Public Relations, Media Relations, Project Management, Strategic Communications, Corporate Communications, Internal Communications, Building Relationships, Employee Relations, Marketing Strategy, Stakeholder Relations, Graphic Design, Change Management, Event Management, Web Content Management
Education
University of Phoenix 2014 — 2015
Master of Business Administration (M.B.A.)
Arizona State University 2003 — 2007
Bachelor of Arts (B.A.), Communication and Media Studies
Aetna April 2012 - Present
State Farm Insurance October 2003 - April 2012
Tech Finders September 2007 - March 2010
Mountain Park Health Center May 2007 - August 2007
Skills
Talent Acquisition, Benefits Negotiation, Technical Recruiting, Internet Recruiting, Applicant Tracking..., College Recruiting, Resume Writing, Recruiting, Interview Preparation, Sourcing, Screening Resumes, Onboarding, Talent Management, Career Counseling, Management, Networking, Temporary Placement, Staffing Services, SDLC, Interviews, Contract Recruitment
Education
Arizona State University 2005 — 2007
Masters, Counseling
University of Arizona 1998 — 2003
Bachelor of Arts, Communication and Political Science
Aetna June 2015 - August 2015
BANGS Shoes March 2015 - July 2015
Desarrollo TechCenter September 2014 - December 2014
Youth Marketing Connection August 2014 - December 2014
Context Labs - Facefeed August 2014 - October 2014
Abercrombie & Fitch June 2013 - August 2014
TechTarget December 2013 - January 2014
TechTarget December 2013 - January 2014
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Social Media, Teamwork, Event Planning, Time Management, Microsoft Word, Customer Service, Sales, Social Networking, Leadership, Research, English, Facebook, Marketing, Windows, Data Entry, Inventory Management, Community Outreach, Spanish, Social Media Marketing, Fundraising, Communication, Critical Thinking, Photography, Retail, Data Analysis, Team Leadership, Public Relations, Teaching, Strategic Planning, Event Management, Project Management, Access, Advertising, Volunteering, Marketing Strategy, Project Planning, Problem Solving, SQL, COSMOS
Education
Arizona State University 2013 — 2017
Bachelor's Degree, Computer and Information Systems Security/Information Assurance
Aetna July 2015 - Present
Aetna Life Insurance Company July 2015 - Present
Aetna May 2012 - Present
Aetna May 2012 - June 2013
Skills
IT Strategy, Process Improvement, Project Portfolio..., Governance, Executive Management, Medicaid, Insurance, Health Insurance, Underwriting, Employee Benefits, Claim, Disability Insurance, Life Insurance, Brokers, Risk Management
Education
Arizona State University 2009 — 2013
Bachelor of Science (BS), Economics
Arizona State University 2009 — 2013
Bachelor of Science (BS), Political Science
Mercy Maricopa Integrated Care March 2014 - Present
Terrell Consulting June 2006 - Present
Aetna February 2013 - March 2014
Aetna February 2008 - February 2013
Gilbert Leadership Program August 2007 - June 2008
The Lavidge Company May 2007 - September 2007
JP Morgan Chase March 2000 - June 2006
Bank of America March 1996 - March 2000
Skills
Budgets, Operations Management, Strategic Planning, Cross-functional Team..., Analysis, SDLC, Project Management, Vendor Management, Six Sigma, Software, Negotiation, Outsourcing, Leadership, Business Strategy, Process Improvement, Management, Visio, PMP, Program Management, PMO, Business Analysis, Healthcare, Team Building, Software Documentation, Project Portfolio..., Business Process, Project Planning, Change Management, Training, Team Leadership, Risk Management, Business Intelligence, Quality Assurance, CRM, MS Project, Business Process..., Resource Management, Integration, Requirements Gathering, Business Process..., Business Requirements, IT Management, IT Strategy, Management Consulting, Process Engineering, Requirements Analysis, SharePoint, Software Project...
Education
University of Phoenix 1998 — 2000
MBA
Arizona State University 1988 — 1991
BA
Casper College 1986 — 1988
AA
Kelly Walsh 1983 — 1985
High School Diploma
Aetna May 2015 - Present
Wells Fargo January 2011 - May 2015
Wells Fargo July 2006 - January 2011
Wells Fargo August 2003 - July 2006
Household International/HSBC Bank January 2002 - July 2003
Household International August 1999 - December 2001
Household International December 1998 - July 1999
Household International September 1998 - December 1998
American Express Company July 1994 - August 1998
American Express 1994 - 1998
Skills
Leadership, Analysis, Call Center, Business Development, Program Management, Cross-functional Team..., Strategic Planning, Business Process..., Operations Management, Team Building, Forecasting, Six Sigma, Team Leadership, Budgets, Project Management, Product Management, Strategy, Call Centers, Management Consulting, Management, Enterprise Software, Project Planning, Business Analysis, Risk Management, Banking, Marketing, Relationship Management, CRM, Consulting, Business Strategy, Credit Cards, Credit, Analytics, Customer Service, Customer Experience, Change Management, Resource Management, Process Improvement, Financial Services, Finance
Education
Arizona State University 2011 — 2017
PhD, Cultural Anthropology
Thunderbird, The Garvin School of International Management 2005 — 2007
MBA, International Management
N.C. State University 1995 — 1997
Masters coursework, Industrial Engineering/Operations Research
Virginia Polytechnic Institute and State University 1990 — 1994
BS, ISE, Industrial Engineering
FlexTech, Inc. May 2013 - Present
Molina Healthcare August 2011 - May 2013
UnitedHealthcare February 2009 - August 2011
Aetna April 2008 - December 2008
Motorola Solutions January 2000 - February 2003
Motorola Solutions November 1999 - December 2000
Skills
HIPAA, Insurance, Health Insurance, Medicare, Medicaid, Claim, Visio, Call Center, Employee Benefits, Business Requirements, Access, Requirements Gathering, Process Improvement, Healthcare
Education
Arizona State University 2004 — 2007
Interior Design and Architecture
Scottsdale Community College 2008 — 2010
General Studies
Aetna April 2013 - Present
Aetna (Schaller Anderson) August 2010 - April 2013
Aetna (Schaller Anderson) May 2003 - August 2010
American Express September 1990 - December 2002
Skills
Project Management, HIPAA, Process Improvement, Visio, Healthcare Information..., SDLC, Software Documentation, Business Analysis, Microsoft Excel, Health Insurance, Outlook, Insurance, Troubleshooting, Vendor Management, Requirements Analysis, Healthcare, Medicaid, Managed Care, Access, Medicare, Provider Relations, Data Analysis, SharePoint, Requirements Gathering, Quality Assurance, Healthcare Management, Business Requirements, Analysis, Systems Analysis, Leadership, Training, Business Process..., Team Building, Change Management, Cross-functional Team..., MS Project, Employee Training
Education
Arizona State University 2005 — 2008
BS, CIS
Aetna June 2012 - Present
UnitedHealth Group October 2008 - June 2012
UnitedHealth Group October 2002 - October 2008
Skills
Medicaid, Managed Care, Network Development, Medicare, Healthcare, Team Building, Health Policy, Healthcare Consulting, Healthcare Industry, Healthcare Management, Provider Relations, Health Insurance, Disease Management, HMO, Process Improvement, Utilization Management
Education
University of Richmond 1991 — 1994
Arizona State University
Aetna June 2014 - Present
University of Phoenix November 1995 - November 2013
University of Phoenix November 1995 - November 2013
University of Phoenix November 1995 - November 2013
University of Phoenix November 1995 - November 2013
University of Phoenix November 1995 - November 2013
University of Phoenix November 1995 - November 2013
Skills
Finance, Microsoft Excel, Higher Education, Microsoft Office, Accounting, PowerPoint, Staff Development, Microsoft Word, Financial Analysis, Financial Reporting, Forecasting, Financial Planning and..., Financial Accounting, Hyperion Planning, Oracle Applications, Student Financial Aid, Public Speaking, Teaching, Budgets, Adult Education, Leadership, Leadership Development, Strategic Planning
Education
University of Phoenix 1996 — 1998
Master of Business Administration (M.B.A.)
Arizona State University
Bachelor's degree, Finance, General
Aetna
Skills
SDLC, DataPower, SOA, Websphere, Application Architecture, DB2, Agile Methodologies, Integration, Web Services, WebSphere, Enterprise Architecture
Education
Arcadia University 1982 — 1985
Aetna January 2012 - December 2012
Aetna September 2007 - February 2011
Euro RSCG Devon Direct 2003 - 2006
DMW 1994 - 2003
Devon Direct Marketing & Advertising 1992 - 1994
Skills
Editing, Direct Mail, QuarkXPress, Proofreading, Email Marketing, Copywriting, Direct Marketing, Advertising, Newsletters, Marketing Communications, Integrated Marketing, Management, Content Development, Content Management, Publications, Internal Communications
Education
Arcadia University 1980 — 1983
MA, written communication
Chestnut Hill College 1967 — 1971
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
Upper Dublin High School
Aetna Senior Account ManagerAetna1993 - 2009
Education
Arizona State University 1985 — 1990
Aetna May 2013 - Present
Idexcel, Inc. March 2012 - May 2013
I-Tek June 2011 - February 2012
COMSYS February 2011 - June 2011
Pinal County Community College District December 2009 - December 2010
Arizona State University January 2005 - November 2009
Arizona State University 2000 - 2004
Skills
Program Management, IT Leadership, ITIL, ITIL v3 Foundations..., IT Project Management, IT Audit, Sharepoint, HTML, SDLC, Curriculum Design, Disaster Recovery, E-Learning, Government, Higher Education, Hardware, Knowledge Management, Key Performance..., Leadership, Microsoft Office, Multimedia, Negotiation, Non-profits, Contract Negotiation, Network Administration, Network Security, IT Operations, Problem Solving, Strategic Planning, Qualitative Research, Quantitative Research, User Experience, End User Training, VoIP, Virtualization, Web Development, Windows Server, Web Applications, Web Analytics, Software Documentation, Software Product..., Government Procurement, IT Procurement, Capital Budgeting, Operating Budgets, Budget Planning, IT Management, Project Management, Business Process, Information Technology, SharePoint
Education
Arizona State University 1986 — 1992
Granville Law, PLLC June 2015 - Present
Tempe Preparatory Academy January 2013 - Present
City of Tempe June 2012 - Present
Dickinson Wright/Mariscal Weeks, PLLC January 2013 - January 2013
Mariscal, Weeks, McIntyre & Friedlander, P.A. October 2007 - December 2012
The Spacing Effect, LLC August 2010 - October 2012
Learning Edge, Inc 2000 - 2001
Aetna August 1997 - October 1998
Skills
Civil Litigation, Litigation, Commercial Litigation, E-Learning, Educational Technology, Secondary Education,..., Public Speaking, Legal Writing, Program Evaluation, Employment Law, Legal Research, Community Outreach, Government, Nonprofits, Policy, Policy Analysis, Fundraising, Trials, Public Policy, Event Planning, Trial Practice, Corporate Governance, Corporate Law, Training, Legislative Relations, Research, Grant Writing, PowerPoint, Microsoft Office, Social Media, Contract Negotiation, Editing, Copyright Law, Westlaw, Hearings, Legislation, Alternative Dispute..., Real Estate, Program Development, Legal Advice, Politics, Non-profits, Management, Zoning, Social Networking, Licensing, Criminal Law, Spanish, Teaching
Education
Arizona State University College of Law 2004 — 2007
J.D., Law
Special Summer Session 2005 — 2005
International Law and Legal Studies
Arizona State University 1997 — 2000
M.Ed., Educational Technology and Computers
Arizona State University 1992 — 1997
B.A., Secondary Education
Aetna October 2007 - Present
Education
Arizona State University
BS, Operations/Production Mgt.
Aetna May 2013 - Present
Coventry Health Care February 2007 - May 2013
AmeriChoice January 2003 - February 2007
UnitedHealth Group 2003 - 2007
i2 Technologies 2001 - 2003
Hologix 1994 - 2001
Skills
Visio, Vendor Management, HIPAA, Business Analysis, Process Improvement, SDLC
Education
Arizona State University 1992 — 1994
BS, CIS
The CORE Institute April 2015 - Present
Tenet Healthcare January 2013 - April 2015
Tenet Healthcare (formerly Vanguard Health System) January 2012 - January 2013
Aetna 2009 - 2011
Aetna of Arizona 2006 - 2009
Aetna 2001 - 2009
Skills
Organizational..., P & L, Accountable Care..., Health Insurance..., Medical Cost..., Market & Product..., Market Entry, Medicare Advantage, Network Management, Strategic Planning, Strategic Negotiations, Insurance, Provider Relations, Management, Strategy, Healthcare Industry, Physician Relations, Leadership, P&L Management, Team Building, Team Leadership, Process Improvement, Health Policy, Healthcare, Managed Care, Medicare, Revenue Cycle, EHR, Medicine, Program Management, Physicians, Account Management, Executive Management, Talent Acquisition, Business Strategy, Sales, Network Development, Finance, EMR, Healthcare Consulting, Healthcare Information..., Health Insurance, Healthcare Management
Education
Arizona State University
MHA, Health Administration and Policy
The Ohio State University
Secondary Health Education/Dental Hygiene
Aetna May 2013 - Present
Coventry Health Care (Aquired by Aetna) October 2008 - May 2013
Teradata August 2008 - September 2008
Arizona State University September 2006 - August 2008
IBM 2004 - September 2006
Chase 2001 - January 2004
Immedient 2000 - 2001
AT&T 1999 - 2000
CyberSource 1998 - 1999
CopyPro 1996 - 1998
Skills
Integration, Business Intelligence, Microsoft SQL Server, Business Analysis, Active Directory, Windows Server, Disaster Recovery, SQL, Document Imaging, WebSphere Application..., FileNet, Servers, CRM, System Administration, Project Management, Networking, Network Security, Data Warehousing, Management, Microsoft Exchange, Technical Architecture, Unix, AIX, Network Administration, Network Infrastructure, Storage Area Networks, FileNet Content Manager, Databases, Data Center
Education
Arizona State University, W. P. Carey School of Business 2007 — 2008
Master of Science (M.S.), Information Management
Arizona State University 2003 — 2006
Bachelor of Science (B.S.), Global Business
Solano Community College 2003 — 2005
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies Concentration Studies in Network Administration
University of California, Santa Cruz 2000 — 2001
Certificate, Information Systems
Aetna September 2005 - Present
PacifiCare September 2002 - September 2005
Humana February 1998 - September 2002
Education
Arizona State University 1986 — 1989
Aetna April 2006 - Present
Aetna May 2003 - July 2005
Conrail 1996 - 2000
Skills
Business Requirements, SDLC, Business Analysis, Requirements Analysis, User Acceptance Testing, SharePoint, Visio, Requirements Gathering, Insurance, Health Insurance, Software Documentation, Process Improvement, Access, PMO, Vendor Management, Business Process, Quality Assurance, Resource Management, Project Portfolio..., PMP, Business Process..., Waterfall
Education
Arcadia University 1981 — 1983
Marketing/Marketing Management, General
Bucks County Community College 1978 — 1980
Associate's degree, Business Administration and Management, General
TUHSD November 2009 - Present
Wells Fargo (Insight Global) December 2012 - May 2014
Aetna August 2011 - November 2012
Wells Fargo January 2010 - July 2011
CDI IT Solutions December 2008 - September 2009
Fox Systems May 2008 - August 2008
Ciber May 2007 - April 2008
Maricopa Community Colleges January 2007 - April 2007
Parsons Engineering October 2006 - March 2007
Wells Fargo April 2006 - September 2006
Skills
Strong background in..., Solid skills in IT,..., Experience with..., Vendor Management, SDLC, Software Documentation, Program Management, PMP, Resource Management, Requirements Analysis, Team Leadership, Integration, Leadership, Analysis, Management
Education
Keller Graduate School 2004 — 2007
Masters, Project Management
Arizona State University 1988 — 1990
BA, Organizational Communication
Mesa Community College 1983 — 1989
AA, Management and Marketing
Aetna August 2014 - Present
American Traffic Solutions June 2012 - June 2014
UnitedHealthcare Community Plan May 2010 - May 2012
Health Net May 2004 - May 2010
CIGNA Healthcare February 1997 - April 2004
Blue Cross Blue Shield of Arizona August 1995 - February 1997
Aetna Health Plans 1992 - 1995
Skills
Strategy, Marketing Strategy, Marketing, Leadership, Strategic Planning, Account Management, Cross-functional Team..., Business Development, Managed Care, Healthcare, Health Insurance, Product Marketing, Competitive Analysis, Process Improvement, Product Development, Market Research, Project Management, Budgets, Analysis, Team Building, Sales, Sales Operations, Market Planning, Program Management, Sales Management, Market Analysis, Executive Management, Contract Negotiation, Direct Sales, Insurance, CRM, New Business Development, Product Management, Salesforce.com, Vendor Management, Management, Start-ups, Marketing Communications, Integrated Marketing, Segmentation, Team Leadership, C Level Management
Education
Arizona State University 1985 — 1990
Bachelor of Applied Science, Marketing
Aetna
Skills
Account Management, Health Insurance
Education
Arizona State University 1997 — 2001
Bachelor's degree
Aztec Research and Marketing October 2013 - Present
MB Data September 2010 - Present
ICG Inc. September 2011 - December 2012
Aetna April 2009 - March 2011
American Express March 2008 - December 2008
TSYS Acquiring Solutions September 2006 - February 2008
iCrossing November 2005 - September 2006
Skills
Business Analysis, Process Improvement, Project Management, Visio, Vendor Management, Strategic Planning, Leadership, Microsoft Office, Analytics, Online Advertising, Management
Education
Arizona State University 1998 — 2002
Aetna July 2015 - Present
SendOutCards 2007 - Present
Wells Fargo Bank December 2004 - July 2015
MasterCraft Boats of Arizona February 2003 - September 2004
IntelliRisk Management Corporation April 1999 - February 2003
EIS / Cybernetics August 1996 - February 1997
America West Airlines 1985 - 1996
Skills
Public Speaking, Writing, Gratitude, Strategic Planning, Workforce Planning, Operational Excellence, Vendor Management, Team Building, Leadership, Process Improvement, Management, Training, Team Leadership, Start-ups, Call Centers, Recruiting
Education
Arizona State University
BS, Organizational Communication
Mesa Community College
A.A.S., Marketing, Management
University of Phoenix
Aetna 2003 - Present
Education
Arizona State University
Bachelor's Degree, Accounting
Aetna November 2013 - Present
Aetna June 2009 - September 2013
UBS Investment Bank October 2005 - December 2008
MBNA 2004 - 2005
American Express 1996 - 2004
Skills
Management, Leadership, Program Management, Business Analysis, Analytics, Process Improvement, Strategy, Strategic Planning, Vendor Management, Business Strategy
Education
Stanford University 1998 — 1998
Supply Chain Management
Arizona State University 1994 — 1996
MBA
Arizona State University 1994 — 1996
MS-DIS
Delhi University
B.Sc, Chemistry
American Airlines March 2015 - Present
Aetna November 2014 - March 2015
SUNSOFT LLC - Consulting Company July 2014 - October 2014
Arizona State University August 2013 - May 2014
Mobile Mini Inc June 2013 - August 2013
Arizona State University August 2012 - May 2013
Dell July 2008 - June 2011
Maharashtra Institute of Technology,Kothrud,Pune May 2004 - May 2008
Skills
Supply Chain, Supply Chain Management, Strategic Sourcing, Procurement, Business Analysis, Project Management, Negotiation, SAP, Cross-functional Team..., Management, Negotiations, Total Cost of Ownership, Inventory Management, Requirements Analysis, Business Process, Documentations, Order Management, Logistics, Process Improvement, Software Development, Microsoft Excel, Business Process..., Product Development, Business Intelligence, Cost Savings Strategies, Forecasting, Analysis, Data Analysis, SQL, Team Collaboration, Project Documentation, Credit Card Fraud, Supply Chain..., Microsoft Office, Supply Chain Operations, Oracle, ERP
Education
Arizona State University 2012 — 2014
Master of Business Administration (MBA), Supply Chain Management
W.P. Carey School of Business 2012 — 2014
Master of Business and Administration, Supply Chain Management
Maharashtra Institute of Technology 2004 — 2008
Bachelor of Engineering, Information Technology
Fravashi Academy 2000 — 2002
Aetna April 2012 - Present
Aetna November 2004 - March 2012
Aetna 2000 - October 2004
Prudential 1985 - 2000
Skills
Resource Management, Program Management, Requirements Analysis, Requirements Gathering, MS Project, Visio, Project Management, Healthcare, COBOL, JCL, IT Strategy, Project Delivery, Vendor Management, Integration, Business Requirements, Waterfall, Systems Analysis, Project Portfolio..., Business Process, Process Improvement, Software Development, CMMI, Release Management, SDLC, Business Analysis, PMO, Software Documentation, Business Intelligence, Cross-functional Team..., SharePoint, Business Process..., Software Project..., Enterprise Architecture, Agile Project Management, SOA, Enterprise Software
Education
La Salle University 1989 — 1993
MBA, Computer Science major
Arcadia University 1986 — 1988
Bachelors, Computer Science
Bucks County Community College 1982 — 1984
Associates, Business Data Processing
Aetna October 2013 - Present
Institute for Professional Development March 2008 - May 2013
The Chatfield Group July 2006 - February 2008
Changing Hands Bookstore January 1999 - May 2005
Skills
Team Leadership, Newsletters, Web 2.0, Editing, Advertising, Marketing Communications, Radio, Creative writing, Public Relations, Storytelling, Publicity, Creative Writing, Higher Education, Blogging, Publishing, Public Speaking, Marketing, Copywriting, Social Media
Education
Arizona State University 1996 — 1998
Bachelor of Arts, English, Journalism, Creative Writing, Communications Law, Psychology, 3.9
Glendale Community College 1984 — 1986
Associate of General Studies, English and Journalism, Highest Distinction
Takapuna Grammar/Okaihau District High School
High School graduate/University Entrance accredited, English and languages
Aetna October 2014 - Present
Aetna May 2013 - October 2014
CVS Caremark Corporation August 2010 - May 2013
CVS Caremark Corporation June 2006 - August 2010
Caremark November 2005 - June 2006
Advance PCS November 2002 - November 2005
Skills
Pharmacy Benefit..., Training, Healthcare, Medicare Part D, Account Management, Customer Service, Employee Benefits, Pharmacy, Medicare, Project Management, Salesforce.com, Leadership, Healthcare Industry, Pharmaceutical Industry, Time Management, Team Building, Strategic Planning, Disease Management, Data Analysis, Process Improvement, Health Insurance, Medicaid, Health Policy, Sales, Cross-functional Team..., Insurance, Analytics, Business Planning, Call Centers, HIPAA, Customer Satisfaction, Forecasting, Vendor Management, Healthcare Information..., Management, Team Leadership, Coaching, Mentoring, Certified Pharmacy..., Microsoft Office
Education
Arizona State University 2006 — 2011
BS, Family & Human Development
Scottsdale Community College 2002 — 2006
AAS, Early Childhood Development
Independent Living Systems, LLC November 2013 - Present
Aetna September 2001 - November 2013
Aetna August 2011 - August 2013
Skills
Utilization Management, Medicaid, Managed Care, Medicare, Provider Relations, Healthcare Consulting, Network Development, EMR, Health Policy, HIPAA, Credentialing, Case Managment, Health Insurance, Healthcare, Healthcare Industry, Claim, Physicians, Quality Improvement, Healthcare Management, Revenue Cycle, Healthcare Information..., Insurance, Employee Benefits, Disease Management, EHR, Strategic Planning, Physician Relations, Pharmacy Benefit..., Process Improvement, Medicare Part D, Hospitals, Home Care, Performance Improvement, PPO, Informatics, Behavioral Health, Medical Terminology, Nursing, Clinical Research, Medicine, Claims Management, Medical Compliance, RFP, NCQA, ICD-9, HMO, Medicaid Managed Care, Health Care Reform, Pediatrics, CPT
Education
Arizona State University 2001 — 2002
Master in Social Work
Arizona State University 1999 — 2001
MSW, Social Work
Aetna May 2007 - Present
Healthways 2006 - 2007
American Cancer Society 1999 - 2007
Inkslingers 1995 - 1999
Education
Arizona State University 1975 — 1979
B.S., Graphic Communications
Scottsdale Healthcare April 2010 - Present
Rotech Healthcare December 2009 - April 2010
Healthways June 2009 - February 2010
LifeWise Health Plan of AZ November 2002 - February 2009
LIFEWISE HEALTH PLAN / PREMERA BLUE CROSS 2002 - 2009
Health Net May 2002 - November 2002
Aetna October 1998 - January 2002
Education
Arizona State University 1992 — 1996
Business Administration
University of Phoenix
BA, Business Management
Aetna November 2013 - Present
VistaCare 2006 - 2008
Education
Arizona State University 1995 — 1999
B.S., Accounting
Aetna October 2006 - Present
Macy's 2005 - 2006
Skills
SDLC, Requirements Gathering, Visio, Business Analysis, Business Requirements, Requirements Analysis, SharePoint, Business Intelligence, Business Process, Business Process..., PMO, EDI, Management, Project Management, SQL, Microsoft SQL Server, VBScript, ASP, MS Project, Acquisition Integration, EDI ANSI X12, 837P, 837I
Education
University of Phoenix 2004 — 2006
Masters, Information Systems Management
Arizona State University 1998 — 2003
BA, History
Aetna 1998 - 2004
West Orange Board of Education/Montclair Kimberely Academy 1993 - 1997
Education
Arcadia University 1991 — 1993
Master of Education (MEd)
Penn State University 1987 — 1991
Bachelor of Arts
Aetna September 2013 - Present
CVS Caremark Corporation September 2012 - August 2013
Looterang July 2011 - September 2012
Everything But Water July 2006 - July 2012
Angus Marketing July 2008 - July 2011
Phoenix Suns October 2010 - April 2011
Phoenix Suns August 2007 - April 2009
Skills
Facebook, Event Planning, Social Media, Cold Calling, Social Networking, Marketing, Sales, Account Management, Project Management, Time Management, Marketing Strategy, Email Marketing, Start-ups, Management, People Skills, Sales Process, Market Research, Merchandising, Leadership, Salesforce.com, Product Development, Online Advertising, Retail, Customer Service, Outlook, Digital Marketing, Customer Satisfaction, Public Speaking, Microsoft Office, Team Building, Training, Recruiting, Inventory Management, Event Management, CRM, Sales Operations, Customer Retention
Education
Arizona State University 2006 — 2010
Bachelor of Interdisciplinary Studies, Communication and Business
Saguaro High School 2002 — 2006
High School Diploma
Accenture August 2015 - Present
Aetna April 2014 - March 2015
Aetna April 2013 - April 2014
Coventry Health Care May 2010 - April 2013
Coventry Health Care March 2008 - May 2010
Owens & Minor November 2006 - March 2008
BankAtlantic September 2003 - May 2006
CQG April 2002 - April 2003
Guidance Solutions July 2001 - April 2002
Tickemaster August 1999 - July 2001
Skills
Databases, ITIL, IT Service Management, Data Warehousing, Microsoft SQL Server, Agile & Waterfall..., SQL, ServiceNow, Disaster Recovery, Data Modeling, Database Design, ETL, SSIS, T-SQL, SSRS, Access, Testing, Performance Tuning, IIS, Business Intelligence, Servers
Education
Nova Southeastern University 2009 — 2013
M.B.A., Business, 3.8 Overall GPA
Arizona State University 1986 — 1992
B.A, Chinese Language
Arizona State University 1986 — 1991
B.A, Political Science
Medical Data Management October 2013 - Present
Aetna October 1998 - August 2007
Skills
CMS, Corporate Communications, Graphic Design, Health Insurance, Healthcare, Insurance, Internal Communications, Leadership, Marketing Communications, Media Relations, Microsoft Office, Newsletters, Strategic Communications, Marketing, Copywriting, Event Planning
Education
Arcadia University 1990 — 1994
BA, Print Communications
EffectiveUI August 2015 - Present
Aetna January 2014 - Present
The TriZetto Group May 2012 - January 2014
The TriZetto Group August 2008 - May 2012
The TriZetto Group July 2006 - August 2008
The TriZetto Group May 2005 - July 2006
Pegasus Solutions September 2004 - May 2005
Eldorado Computing January 2002 - September 2004
Heritage Home Healthcare May 2001 - December 2001
Arizona State University September 2000 - May 2001
Skills
Software Development, Software Project..., Agile Methodologies, Agile Project Management, Project Management, Project Planning, Offshore Management, Talent Management, Consulting, Professional Services, Software Engineering, Capacity Planning, Utilization Management
Education
Arizona State University 1998 — 2001
BS, Nutrition Sciences
University of Minnesota-Twin Cities 1997 — 1998
Aetna April 2012 - Present
Southwest Solar Technology, Inc December 2007 - April 2012
Chemeketa Community College December 2005 - June 2009
ThyssenKrupp August 2002 - May 2005
University of Memphis August 1999 - August 2002
Arizona State University July 1998 - July 1999
Linn-Benton Community College September 1996 - June 1998
Hughes Aircraft Company October 1986 - January 1993
Skills
Windows, Unix, Apache, Network Administration, Hardware, C++, Software Development, Testing, Security, IIS, Programming, Microsoft SQL Server, Technical Support, MySQL, Databases, JavaScript, Access, Cisco Technologies, Computer Hardware, PHP, Perl, HTML, AJAX, Linux, Servers, Java, Troubleshooting, SQL, Operating Systems, Network Security, C, System Administration, jQuery, Embedded Systems, Software Design, Oracle, Networking, XML, CSS, Tomcat, Visio
Education
Arizona State University 1993 — 1996
MS, Computer Engineering Technology
California State University-Long Beach 1990 — 1991
BS, Electronics Engineering Technology
Fullerton College 1985 — 1989
AA, Liberal Arts
Fullerton College 1982 — 1984
AA, Radio Broadcasting Electronics
Aetna January 2014 - Present
Multi-Systems Inc. March 2011 - January 2014
Noteworthy Medical Systems September 2008 - December 2010
American Reliable Insurance Company August 2006 - September 2008
Skills
C++, C#, Software Development, Agile Methodologies, XML, C, Web Services, Java, SQL, Microsoft SQL Server, Linux, ASP.NET, .NET, Perl, SOA, SDLC, Unix, Requirements Analysis, Software Project..., Enterprise Architecture, Python
Education
Arizona State University 2003 — 2005
MS, Technology
KPCVSSS
Sathyabama University
Bank of America 1999 - 2002
Scientific-Atlanta, Inc. 1996 - 1999
Aetna 1995 - 1996
Aetna 1994 - 1995
Aetna 1993 - 1994
Aetna 1989 - 1993
Springhouse Corp 1987 - 1989
Skills
Finance, Financial Analysis, Banking, Business Analysis, Portfolio Management, Risk Management, Credit, Strategic Financial..., Financial Services, Relationship Management, Insurance, Financial Modeling, Financial Reporting, Process Improvement
Education
Temple University 1989 — 1991
MBA, Finance
Arcadia University 1986 — 1987
BSBA, Finance
Shippensburg University of Pennsylvania 1983 — 1986
Finance
Aetna July 2012 - Present
Molina Healthcare Inc May 2010 - December 2011
Volunteers of America Utah February 2008 - March 2010
Skills
Substance Use Disorders, Mental Illness, Homelessness, Veterans, Group Therapy, Personality Disorders, Mood Disorders, Anxiety Disorders, Crisis Intervention, Case Managment, Autism Spectrum..., Suicide Prevention, Utilization Review, Managed Care, Medicare, Medicaid, Affordable Housing, Nutrition Education, Minorities, Cultural Awareness, Microsoft Word, Motivational..., DSM-IV
Education
Arizona State University 2005 — 2007
Master, Social Work, Direct Practice/Clinical
Northern Arizona University 1999 — 2001
Bachelor of Arts, Psychology
Alexander Brundage Consulting August 2010 - Present
Aetna 2004 - 2008
Aetna 2004 - 2008
MCI Worldcom 1996 - 2001
Skills
Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Microsoft Excel, Editing, Team Leadership, Outlook, Coaching, Strategic Planning, Curriculum Development, Teaching, Training, Customer Service, New Business Development, Team Building, Vendor Management, Management, Account Management, Leadership, Process Improvement, CRM, Cross-functional Team..., Business Development, Marketing, Sales, Operations Management, Call Centers
Education
Arizona State University 2013 — 2015
Bachelor of Science (BS), Industrial and Organizational Psychology
ASU 2011 — 2015
Bachelor of Science (BS), Criminology
Silicon Valley Bank November 2013 - Present
Aetna May 2012 - October 2013
Apollo Group May 2006 - May 2012
Skills
SOA, Agile Methodologies, SOAP, Spring, Web Services, Java Enterprise Edition, XML, Java, JSP, Oracle, REST, SDLC, Tomcat, PL/SQL, Software Development, Eclipse, Subversion, AJAX, Requirements Analysis, Struts, XSLT, Web Applications, Hibernate, MVC, DB2, JBoss Application Server, WebSphere Application..., ActiveMQ, Drools, Ant, Scrum, Integration
Education
Arizona State University 2004 — 2006
Masters in Computer Systems
Aetna May 2007 - Present
Healthways October 2006 - May 2007
American Cancer Society October 1999 - May 2006
Skills
Microsoft Office, Customer Service, Problem Solving, Printers, Typography, Project Management, Marketing, Email Marketing, Direct Mail
Education
Arizona State University 1975 — 1979
Bachelor of Science (BS), Graphic Communications
Coventry Health Care Inc February 2012 - Present
US HealthWorks January 2007 - September 2012
Aetna December 1999 - November 2009
Skills
Health Insurance, Insurance, Medicare, Claim, Employee Benefits, Managed Care, Process Improvement, Call Centers, Workers Compensation, Visio, SDLC, HIPAA, Underwriting, Customer Service, Business Analysis, Medicaid, Vendor Management, Provider Relations, Access, SharePoint, CPT
Education
Arellano University
Polythecnic University of the Philippines
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services
Educational Testing Service (ETS) May 2014 - Present
Aetna July 2013 - May 2014
HealthSpring February 2009 - December 2012
Skills
Healthcare Information..., Visio, Healthcare, Process Improvement, PMP, HIPAA, Business Analysis, Requirements Analysis, SharePoint, Project Management, Software Documentation, Program Management, SDLC, Vendor Management, PMO
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (M.B.A.), Project Management
Arcadia University 1994 — 1999
Bachelor of Arts (B.A.), Political Science and Government
Relevant Ads August 2012 - Present
Affinity Financial Corporation - A Waterfield Company October 2006 - January 2011
ABI Corporation January 2005 - October 2006
Federated Investors, Inc. January 2001 - October 2005
Aetna January 1999 - September 2001
Charles Schwab October 1995 - January 1999
Skills
Online Advertising, Lead Generation, SEO, PPC, Social Media Marketing, Online Marketing, Sales, Strategic Partnerships, Digital Marketing, Social Media, Account Management, Web Analytics, SEM, Strategic Planning, E-commerce, Advertising, Email Marketing, Entrepreneurship, Direct Marketing, New Business Development, Customer Service, Marketing Strategy, Market Research, Facebook, Business Development, Digital Media, Analysis, Public Relations, Salesforce.com, Marketing Management, Marketing, Google Adwords
Education
Arizona State University 1991 — 1995
Bachelor of Arts (B.A.), Political Science, Magna Cum Laude
American School in Japan
Completed Fusion and Sequoia presentation and sales programs
Previously NASD/FINRA licensed Series 6,7 & 63
Aetna October 2014 - Present
Avēsis Incorporated March 2010 - October 2014
Skills
Coaching, Leadership, Training, Customer Service, Team Building
Education
Arizona State University 2008 — 2013
Bachelor of Science (B.S.), Family and Human Development
Arizona State University 2008 — 2013
Bachelor of Science (B.S.), Sociology
Aetna
Skills
Utilization Management, Disease Management, HIPAA, Managed Care, Insurance, Medicaid, Microsoft Excel, Health Insurance, Provider Relations, Healthcare, Medicare
Education
Arizona State University 2001 — 2004
Master of Social Work (M.S.W.)
Aetna June 2014 - Present
Aetna May 2013 - June 2014
John C. Lincoln Health Network February 2011 - May 2013
Skills
Microsoft SQL Server, Microsoft Excel, Microsoft Office, Customer Service, Critical Thinking, Analysis, Inventory Management, Process Improvement, Team Building, Teamwork, UltraEdit, Medical Terminology, Medical Procedures
Education
Arizona State University 2012 — 2013
Scottsdale Community College 2010 — 2012
Aetna May 2014 - Present
Residence Inn by Marriott June 2011 - April 2014
Danny's Family Companies April 2009 - June 2011
Skills
Java, JavaScript, HTML, XML, SQL, Torque Game Engine, Hand Drafting, 3D modeling software, Character Animation, Photoshop, Final Cut Pro, Premier, Microsoft Excel, Microsoft Office, Visio, IceFaces, JSF
Education
Arizona State University 2008 — 2014
Applied Computing