Aetna Insurance
Industry: Managed care company
DescriptionAetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral ... Customer service: 1 (800) 872-3862 Headquarters: Hartford, CT CEO: Mark Bertolini (Nov 29, 2010–) Parent organization: CVS Health Number of employees: 49,828 (2017) Subsidiaries: Coventry Health Care, Aetna International Inc.,
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Aetna Insurance Employees
Wells Fargo April 2015 - Present
Wells Fargo Home Mortgage March 2012 - September 2013
Bank of America January 2006 - January 2007
Aetna Insurance April 1999 - June 2005
Skills
Data Entry, Customer Service, Finance, Research, Mortgage Lending, Student Financial Aid, Portfolio Management, Customer Retention, Investments, Admissions, Databases, Loans, Credit, Banking, Public Speaking, Leadership, Microsoft Excel, Management, Consumer Lending, Event Planning, Microsoft Word, Microsoft Office, Mortgage Banking, PowerPoint, Team Building, Training
Education
Strayer University
Business Administration
Guilford Technical Community College
North Carolina A&T State University
Accounting
HOME Purchasing Agent/Production Control CoordinatorMid LabsFebruary 2006 - April 2013
MEDICAL INSTRUMENT DEVELOPMENT LABORATORIES INC July 2005 - April 2013
AETNA INSURANCE March 2004 - December 2004
Old Republic Home Protection May 2002 - March 2004
ZAFFIRE August 2000 - April 2001
Adept Technology Inc 1989 - 2000
Skills
Microsoft Office, Outlook, Customer Service, Data Entry, Sales, Call Center, Account Management, Microsoft Excel, Microsoft Word, Negotiation, Training, Sales Management, Leadership, Customer Support, Contract Negotiation, 10 Key, Project Planning, Engineering, Purchasing, Manufacturing, Product Development, Procurement, Quality Assurance, Cross-functional Team..., MRP, Supply Management, Process Improvement, Pricing, Team Building, Sales Operations, Program Management, Continuous Improvement, Management, Materials, Lean Manufacturing
Education
De Anza College 1985 — 1989
aetna April 2012 - Present
Aetna Insurance October 2007 - Present
Skills
Health Insurance, Microsoft Office, Employee Benefits, Insurance, Healthcare, Training, Human Resources, Team Building, Customer Service, Employee Relations, Microsoft Excel, Coaching, Accounting, Contract Negotiation
Education
Franklin University
Bachelors, Healthcare Management
Dallas Airmotive December 2014 - Present
Life Span June 2014 - January 2015
The Neighborhood Doctor April 2014 - May 2014
Dallas Airmotive June 2012 - March 2014
Dallas Airmotive February 2005 - June 2012
Texas ER Medical Billing (TERM Billing) 1998 - 1998
GTE Directories 1994 - 1994
Aetna Insurance June 1992 - December 1993
Skills
Typing, Filing,..., Vital Signs,..., Hot/Cold Application,..., Urinalysis, Autoclave,..., HCFA 1500 Forms, FBS,..., Administrative..., Invoicing, Medical Terminology, Data Entry, Office Management, Filing, Account Reconciliation, Flights, Outlook, Continuous Improvement, Customer Service, Microsoft Excel, Microsoft Word
Education
Arlington Medical Institute 2013 — 2014
Certified Medical Assistant - RMA, Medical/Clinical Assistant, Highest Honors
Tarrant County College 2008 — 2010
Associates of Arts
Sam Houston High School 1991 — 1994
High School, High School Diploma, High School Diploma
Aetna Insurance October 2012 - Present
US Army June 2007 - July 2014
Wellcare of Ohio September 2007 - June 2010
Hoeger's Grocery May 2005 - July 2007
Beggs RV March 2003 - April 2005
State 8 Motorcylces January 2001 - February 2003
Skills
Brokers, Leadership, Medicare, Health Insurance, Medicare Advantage, Sales Management, Insurance Brokerage, Team Leadership, Process Improvement, Recruiting, Active Directory, Windows Server, Troubleshooting, Cisco Technologies, TCP/IP, Operating Systems, Cisco Routers, Software Installation, Help Desk Support, Windows 7, Remedy Ticketing System, Symantec Antivirus, Symantec Ghost, VLAN, Security Clearance, Network Security, Insurance
Education
Iowa Central Community College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Computer Network Technology, 3.89
Paycom January 2013 - Present
Thunder Oilfield Services at Chesapeake Energy April 2012 - January 2013
Petra Industries, Inc October 2004 - April 2012
Sela Products October 2004 - April 2012
Pharmacorr (Spectrum Pharmacy) September 1997 - October 2004
Fleming Companies 1994 - 1997
Aetna Insurance 1990 - 1994
Skills
Recruiting, Employee Relations, Human Resources, Onboarding, Applicant Tracking..., College Recruiting, Benefits Administration, Payroll, Talent Acquisition, Employee Benefits, New Hire Orientations, Job Fairs, Employee Training, Staffing Services, Technical Recruiting, Coaching, Temporary Placement, Team Building, Management, Leadership, Deferred Compensation, Talent Management, Training, Interviews, HRIS, Workers Compensation, Sourcing, Workforce Planning, Succession Planning, Employee Engagement, ADP Payroll, Compensation & Benefit, Conflict Resolution, Employee Handbooks, HR Consulting, Hiring, Internet Recruiting, Job Descriptions, HR Policies, Organizational..., PeopleSoft, Labor Relations, Screening Resumes, Performance Management, Personnel Management
Education
Southern Nazarene University 1998 — 2000
Mount Saint Mary's High School 1987 — 1989
General
Safeco Insurance February 2012 - Present
Ohio Casualty / Liberty Mutual Insurance 2008 - 2012
Ohio Casualty / Liberty Mutual Insurance 2007 - 2008
Peerless Insurance / Liberty Mutual Insurance 2002 - 2007
Travelers 1995 - 2002
Aetna Insurance 1985 - 1995
Skills
Sales, Sales Operations, Commercial Insurance, Property & Casualty..., Umbrella Insurance, Commercial Lines, Insurance, Legal Liability, Liability, General Insurance, Professional Liability, New Business Development, Casualty Insurance, Claim, Brokers, Underwriting, Workers Compensation
Education
Chatham University
Bachelor of Arts (BA) Major - Business Administration / Minor - Information Science
Heritage Middle School August 2014 - Present
Waco Independent School District August 2013 - Present
Internation Academy of Design and Technology- San Antonio March 2013 - Present
Columbia Football League March 2013 - Present
Self-employed January 2009 - Present
Superior Health Plan March 2007 - September 2012
Zukor Marketing May 2010 - September 2010
Aetna Insurance April 2004 - March 2007
Blue Cross Blue Shield of Texas January 1999 - April 2004
Skills
Graphic Design, Adobe Acrobat, Adobe Bridge, Vector Illustration, Photography, Graphics Layout, Production Layout, Photoshop, InDesign, Illustrator, Microsoft Applications, Dreamweaver, Flash, CSS, HTML, Customer-focused Service, Graphics, Layout, Web Design, Public Speaking
Education
Full Sail University 2011 — 2012
Master of Arts (M.A.), Media Design
Lincoln College of Technology-West Palm Beach 2009 — 2010
Associate of Science (A.S.), Graphic Design
The University of Texas at San Antonio 2006 — 2009
Bachelor of Arts (B.A.), Art
Deloitte July 2014 - Present
City Of Chicago - Department Of Procurement Services February 2014 - June 2014
KEMET Electronics Corporation January 2013 - October 2013
NARRTECH Inc January 2004 - January 2013
LifeCell Corporation December 2011 - November 2012
School Speciality June 2011 - November 2011
Centric Group November 2010 - May 2011
TJX February 2009 - September 2010
Masco Corporation March 2008 - January 2009
Aetna Insurance July 2006 - February 2008
Skills
Order to Cash, Procure to Pay, Inventory Management, Oracle E-Business Suite, Oracle Applications, Project Management, Program Management, Oracle R12 Financials, Oracle Manufacturing, Procure-to-Pay, ERP, Business Process, SDLC, Oracle, PL/SQL, Data Warehousing, Oracle Discoverer, SQL, OBIEE, Software Documentation, PMP, CRM, Financials, Order Management, Requirements Analysis, Solution Architecture, Business Intelligence, Six Sigma, Requirements Gathering, Integration, Business Analysis, Gap Analysis, Business Process..., Software Project..., Visio, Systems Analysis, Data Migration, Oracle Financials
Education
Villanova University 2011 — 2011
Lean Six Sigma Black Belt
Illinois Institute of Technology
Masters in Compute Science
Jawaharlal Nehru Technological University
Bachelors in Computer Science and Information Technology
Villanova
One Virtual Business Solution January 2012 - Present
Mary Kay Cosmetics 2011 - Present
Bolgrien, Koepke & Kimes, S.C. 2009 - 2014
Faith Center 1990 - 1997
Aetna Insurance 1989 - 1993
Skills
Microsoft Office, Personal Injury..., Bankruptcy, Real Estate Transactions, Real Estate Negotiation, Medical Malpractice, Family Law, Litigation, Corporate Law, Torts, E-commerce, Virtual Office, Commercial Real Estate, General Administrative..., Customer Service, Management Consulting, Health Insurance, Commercial Insurance, Administrative..., Employee Benefits, Foreclosures, Legal Research, Legal Writing, Legal Documents
Education
Rassmussen College 2008 — 2010
AAS, Paralegal
Rock Valley College 1980 — 1982
AAS, Business Administration
Boylan Highschool 1974 — 1979
Aetna Insurance October 2013 - Present
Liberty Tax Service November 2010 - April 2011
Hill-Rom April 2008 - May 2009
AON-Hewitt August 2007 - April 2008
Braeswood Atrium Apt. August 2005 - August 2007
Skills
Operating Systems, Active Directory, Computer Hardware, Networking, C++, Microsoft Office, Java, Access, C, Troubleshooting, Network Security, Windows 7, Python, Linux, Windows Server, XP, Windows, Unix, Network Administration, OS X, Time Management, Windows XP
Education
ITT Technical Institute-Houston North 2013 — 2014
Bachelor's degree, Project Management
ITT Technical Institute 2011 — 2013
Associate's degree, Information Technology, GPA 3.7
Texas School of Business-North 2003 — 2004
Certificate, Accounting
Merrill Lynch Bank of America July 1987 - Present
MerrillLynch January 1987 - Present
Computer Horizons, Inc January 1986 - January 1987
AT&T January 1985 - January 1986
Aetna Insurance January 1983 - January 1984
Skills
Private Banking,..., Wealth Management, Strategic Planning, Databases, Data Center, Business Intelligence, Budgets, Vendor Management, Management, Business Analysis, Software Development, Business Strategy, Risk Management, IT Strategy, CRM, Banking, Requirements Analysis, SDLC, Program Management, Software Project..., Project Management, Strategy
Education
St. Xavier's College
BA, Economics
Aetna Insurance August 2014 - Present
Aetna August 2014 - Present
Aetna August 2014 - Present
UTHSCSA October 2013 - May 2014
Lopez Plastic Surgery August 2012 - May 2013
Marriott International July 2011 - March 2012
Skills
HIPAA, Healthcare, Healthcare Information..., Medicare
Education
Everest Institute-San Antonio 2011 — 2012
Medical Insurance Billing and Coding, Medical Insurance Coding Specialist/Coder
HBCS January 2011 - Present
Resolution Consulting October 2012 - April 2014
HBCS 2011 - September 2012
ONSITE NEONATAL PARTNERS INC July 2007 - November 2010
PROFESSIONAL RECEIVABLES NETWORK January 2003 - August 2006
AETNA INSURANCE August 2001 - December 2002
Skills
Insurance, Health Insurance, Medical Billing, Medicare, Employee Benefits, Claim, Healthcare, Hospitals, Medicaid, Revenue Cycle, Policy, HIPAA, Invoicing, Managed Care, Customer Service
Education
Rutgers University-Camden 2005Delaware County Community College
Temple University
VeriTread - The Heavy-Haul Marketplace October 2014 - May 2015
Harris Corporation January 2014 - October 2014
ZeroChaos October 2011 - March 2013
Aetna Insurance October 2010 - October 2011
ClickSquared April 2010 - October 2010
Red Door Interactive October 2009 - April 2010
PHAST Inc January 2009 - September 2009
Arizona State Government – Department Of Education December 2007 - June 2008
Little Star Learning Center February 2002 - April 2007
Interact Commerce Corporation February 2000 - November 2001
Skills
Microsoft Technologies, Visual Studio, ASP.NET, ASP.NET AJAX, Microsoft SQL Server, MySQL, jQuery, jQuery UI, JavaScript, Web Services, TFS, TeamCity, C#, Software Development
Education
Coleman College
BS, Computer Information Systems
Valhalla High School
Maryland Health Benefit Exchange August 2015 - Present
Maryland Health Benefit Exchange October 2013 - August 2015
Maryland Health Insurance Plan May 2013 - August 2015
InforMed-LLC February 2011 - May 2013
Clackamas Women's Services April 2003 - October 2009
City of West Linn, Michele Eberle for State Representative January 2005 - December 2008
Regence BlueCross BlueShield February 1997 - April 2003
Healthsource February 1993 - October 1996
Aetna Insurance May 1985 - October 1992
Skills
Project Management, Non-profits, Budgets, Risk Management, Negotiation, Customer Service, Income Statement, Investigation, Healthcare, Insurance, Staff Development, Strategic Planning, Team Building, Process Improvement, Analysis, CRM, Fundraising, Leadership, Management, Nonprofits, P, Program Management, Public Speaking, Research, Training
Education
Southern New Hampshire University 1993 — 1996
MBA, Business
Nazareth College 1979 — 1983
B.S., Management and Computer Science and Religious Studies
Kenmore East 1976 — 1979
Regent's Degree, College/University Preparatory and Advanced High School/Secondary Diploma Program
Arthur J. Gallagher & Co. February 2014 - Present
Ascension Benefits & Insurance Solutions February 2013 - February 2014
Lockton Insurance Brokers, LLC November 2009 - November 2012
Mercer Health and Benefits, LLC February 2008 - October 2009
ORCO Construction Supply October 2006 - February 2008
Table Mountain Rancheria May 2005 - October 2006
Aetna Insurance August 2004 - May 2005
Skills
Benefits, Employee Benefits, Claims, COBRA, FMLA, 401k, Group Benefits, Open Enrollment, Benefits Administration, HRIS, Vendor Management, Benefit Administration, FSA, Plan Design, Renewals, Claim, Deferred Compensation, Human Resources, Insurance, Disability Insurance, Onboarding
Education
University of Phoenix 2005 — 2006
Master, Business Administration/Human Resources Management
University of California, Santa Barbara 2000 — 2002
Bachelor of Arts, Geography
Aetna Insurance June 2004 - Present
Aetna 2004 - 2015
Aetna 2004 - January 2014
General Physics Corporation 2001 - 2004
Gunther International 2000 - 2001
Skills
VB.NET, Crystal Reports, SQL, Access, Databases, Application Development, Visio, SDLC, .NET, Software Development, Data Analysis, Programming, SharePoint, C++, Data Warehousing, Software Documentation
Education
Eastern Connecticut State University 1996 — 2000
Bachelor of Applied, Computer Science
Eastern Connecticut State University 1995 — 2000
BSCS, Databases, Programming
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Family Health Network August 2010 - May 2013
Family Health Network Inc July 2009 - May 2013
U. S. Census December 2009 - July 2010
Blue Cross Blue Shield August 2008 - December 2009
Harte Hanks August 2006 - January 2007
Aetna Insurance July 2004 - March 2006
United Healthcare of Illinois December 1992 - July 2002
UnitedHealthcare January 1996 - January 1997
UnitedHealthcare January 1995 - January 1996
Skills
Leadership, Marketing Communications, Public Relations, Marketing, Program Management, Public Speaking, Strategic Planning, Training, Healthcare, Community Outreach, Event Planning, Medicare, Management, Nonprofits
Education
University of Phoenix 2011 — 2013
MBA, Healthcare Management
DePaul University 2000 — 2003
Bachelor of Arts, Marketing
Northeast Products Company, Inc. October 1997 - Present
American Artist 1993 - 1997
Town of Tiverton, RI 1992 - 1995
Aetna insurance 1978 - 1991
Skills
Accounting, Accounts Payable, Account Reconciliation, General Ledger, Accounts Receivable, Payroll, Customer Service, Inventory Management, Office Administration, Bookkeeping, Office Management, Invoicing, Tax, Outlook
Education
Bristol Community College
Associate's degree, Accounting
University of Rhode Island
Aetna Insurance January 2005 - November 2012
Aetna Insurance January 2005 - November 2012
Great Lakes MDF January 2001 - December 2005
United States Air Force March 1995 - March 2001
Skills
Outstanding people..., Multi Tasking, Detailed Organization, Team-oriented, Dedicated Professional, Creative Services, Highly resourceful, Dependable Team Player, Reinsurance, Claims Resolution, Networking, Negotiation, Workers Compensation, Employee Benefits
Education
Bryant and Stratton College 2005 — 2006
Licensed Life/Accident and Health Agent, Life/Accident and Health
United States Air Force 1995 — 2001
Certified Logistics Planner, Logistics
Erie Community College 1991 — 1993
General Studies
PwC Consulting August 2013 - Present
Wells Fargo May 2012 - August 2012
The United Nations May 2011 - July 2011
Aetna Insurance June 2010 - August 2010
Skills
Competitive Analysis, Data Analysis, Non-profits, Financial Modeling, International Relations, Finance, Recruiting, Research, Economics, Valuation, Bloomberg, Nonprofits, Financial Analysis, Strategy, Banking, Management Consulting, Capital IQ, Corporate Finance, Portfolio Management, Marketing Strategy, Business Strategy, Access, Mergers & Acquisitions, Investment Banking, Leadership Development, Spanish, Strategic Consulting, Investments, Microsoft Excel, Public Speaking, Consulting
Education
University of Southern California 2010 — 2013
Bachelor of Arts, Major: International Relations Global Business, Minor: Music Studies, Magna Cum Laude
The Graduate Institute of Geneva 2011 — 2011
Global health, security, migration, and the European Union studies
Aetna Insurance March 2008 - Present
Connecticut Training Center March 2007 - 2012
The Hartford Insurance July 2005 - October 2007
Rehabilitation and ReEmployment 2004 - 2005
CorVel Corporation 2001 - 2004
Crawford and Company 2000 - 2001
Medical Transcription Services January 1998 - January 2000
Baystate Medical Center January 1996 - January 1998
Baystate Medical Center January 1995 - January 1996
Baystate Medical Center January 1993 - January 1995
Skills
Healthcare, Hospitals, Case Management, HIPAA, Training, Nursing, Insurance, Leadership, Management
Education
Elms College 1995 — 1998
BA, Psychology
Springfield Technical Community College 1989 — 1992
As, Nursing
Century 21 Select Group Real Estate January 2013 - Present
INTERO Real Estate June 1999 - Present
Century 21 Select Group 1999 - Present
Century 21 Select Group 1999 - Present
Aetna Insurance January 1985 - July 1997
Skills
Excellent Negotiating, Deliver Results, Professional...
Education
California State University, Fresno
Aetna Insurance May 2012 - Present
Crystal Sea Inc. January 2010 - Present
TN Department of Labor June 2004 - September 2011
Skills
SDLC, Team Building, Vendor Management, PMO, Project Portfolio..., Contract Negotiation, Business Analysis, PMP, Process Improvement, Project Management, HIPAA, Program Management, Visio, Microsoft Excel, IT Strategy, Risk Management
Education
Tennessee Technological University
MBA, Management Information Systems
Iowa State University
BS, Business Administration
TNTP – The New Teacher Project February 2012 - Present
Mobilito March 2011 - Present
Surround Technologies May 2010 - December 2010
Setfocus December 2009 - March 2010
Blue Cross Blue Shield of Michigan January 2008 - May 2009
AETNA Insurance May 2007 - December 2007
Blue Cross Blue Shield of Michigan February 2004 - May 2007
Viecore (acquired by Nuance) February 1998 - February 2003
Prudential, Inc February 1998 - January 2003
IBM/New York City Dept of Finance February 1998 - January 2003
Skills
Knockout JS, MongoDB, C#, ASP.NET MVC, JQuery, LESS
Education
Setfocus 2009 — 2009
Computer Programming
Chubb Institute 1995 — 1996
Computer Programming
Rutgers, The State University of New Jersey-Newark 1990 — 1993
BA, Economics
Freelance January 2002 - Present
a test development company (confidential) September 2012 - October 2012
Impact Systems November 1990 - November 1993
Computer Horizons November 1985 - September 1990
Aetna Insurance January 1983 - August 1985
Skills
Non-fiction, Literary, Science Writing, Magazine Articles, Science Journalism, Feature Articles, Publishing, Literature, Blogging, Books, Freelance Writing, Publications, Magazines, Storytelling
Education
Eastern Connecticut State University 1978 — 1983
BS, business/computer and information science
Aetna Insurance October 2006 - March 2010
Suzanne Bruce and Associates January 2006 - April 2006
Hermann Memorial Hospital September 2005 - December 2005
Thomas Memorial Hospital July 2005 - September 2005
United HealthCare Optum NurseLine January 2000 - August 2004
Skills
Microsoft Office, Research, Customer Service, Biochemistry, Genetics, Biology, Bioinformatics, Proteomics, Teaching, PowerPoint, Public Speaking, Data Analysis, Microsoft Word
Education
University of Houston-Victoria 2012 — 2014
Master of Art in Interdisciplinary Studies, Bioinformatics, Biomedical Science, 3.8
University of Houston-Victoria 2010 — 2012
Bachelor of Arts and Sciences, Biology/Biological Sciences, General, 3.8
The University of Charleston 1987 — 1990
ADN, Registered Nursing/Registered Nurse
Aetna Insurance September 2006 - Present
Aetna January 2006 - September 2006
Aetna September 2001 - January 2006
Aetna January 1998 - September 2001
Skills
Therapeutic Massage, Customer Service, Yoga, Software Documentation, Cpr Certified, Healthcare, Employee Benefits, Alternative Medicine, Call Centers, Workers Compensation, Fundraising, Microsoft Excel
Education
Body Therapy Institute 2011 — 2012
Massage Therapy Deploma, Massage Therapy/Therapeutic Massage
GTCC 1988 — 1991
General Studies
East Allen County Schools September 2014 - Present
Fort Wayne Community Schools September 2011 - June 2014
Fort Wayne Community Schools January 2011 - April 2011
Aetna Insurance January 2007 - December 2010
Uno Chicago Grill October 2003 - October 2006
Skills
Classroom, Elementary Education, Teaching, Customer Service, Curriculum Design, Health Insurance, Lesson Planning, Curriculum Development, PowerPoint, Microsoft Word, Internet Explorer, Medicare Advantage, ICD-9
Education
Indiana University—Purdue University Fort Wayne 2008 — 2011
Bachelor of Science, Elementary Education
Indiana University—Purdue University Fort Wayne 2006 — 2008
Associate of Arts, General Studies
Nationwide Insurance December 2014 - Present
Nationwide Insurance March 2012 - 2014
Allied Insurance March 2009 - March 2012
Allied Insurance March 2003 - March 2009
Allied Insurance 1999 - 2003
Allied Insurance 1995 - 1999
Aetna Insurance 1990 - 1995
Skills
Property & Casualty..., Commercial Lines, Management, Underwriting, Insurance, Claim, General Insurance, Casualty, Training, Commercial Insurance, Legal Liability, Risk Management, Budgets, Health Insurance, Casualty Insurance, Claims Management, Leadership, Umbrella Insurance, Negotiation, Workers Compensation, Contract Negotiation, Liability, Claim Investigation
Education
California State University-Sacramento 1988 — 1990
Business Administration, Business
Aetna Insurance October 2010 - February 2011
Sun Life Financial January 2010 - May 2010
Hartford Life Insurance September 2004 - March 2009
Webster Bank January 2001 - January 2004
Education
Albertus Magnus College 2001 — 2007
BA, Business Administration
R&G March 2011 - Present
Aetna insurance January 2008 - Present
Education
Syracuse University 1994 — 1998
BSN, Nursing
Glenmore Capital Management January 2010 - Present
Kisco Management Corporation - Kohlberg Family Office January 2006 - January 2010
Aetna Insurance March 2002 - December 2005
Sun Microsystems January 2000 - March 2002
Armstrong World Industries January 1999 - December 1999
Mobil Oil January 1997 - December 1998
Mobil Oil January 1993 - December 1996
Education
The University of British Columbia 1991 — 1993
MBA, Finance
The University of British Columbia 1986 — 1990
Business Degree, Finance
Clarient Global LLC December 2014 - Present
Credit Suisse February 2011 - November 2014
Deloitte Consulting LLP May 2007 - February 2011
BearingPoint February 2005 - May 2007
IBM Business Consulting October 2002 - February 2005
PricewaterhouseCoopers October 1999 - October 2002
Coopers and Lybrand 1998 - 1998
Travelers Insurance 1996 - 1998
Aetna Insurance 1994 - 1995
Skills
Green IT, Project Management, Process Improvement, Business Case, Business Process..., Operating Models, Business Requirements, Portfolio Management, ITIL Certified, Methodology, Governance, Project Governance, Project Resourcing, Resourcing Strategy, Sustainability, Cost Reduction..., Maturity Assessments, PMP, Business Transformation, Business Alignment, Management Consulting, Consulting, Business Analysis, Vendor Management, Vendor Assessment, Program Management, Outsourcing, IT Governance, IT Operations, Facilitation, Team Management, Operating Model Design, Asset Management, Financial Services, Investment Management, Asset Managment, Workshop Facilitation, SDLC, PMO, Information Technology, Business Process..., Business Strategy, Enterprise Software, Leadership, Executive Management, Business Process Design, Acquisition Integration, IT Strategy, Strategy, Business Process
Education
University of Pennsylvania 1995 — 1999
BA, Economics
Miss Porter's School 1992 — 1995
Pasadena Views Real Estate Team, Inc. September 2012 - Present
John Aaroe Group - Pasadena Real Estate May 2011 - October 2012
Keller Williams International Realty April 2006 - May 2011
REBarCamp Los Angeles April 2009 - April 2009
Prudential California Realty, John Aaroe - San Marino 2001 - 2006
Aetna Insurance 1995 - 2000
Prudential Healthcare 1991 - 1995
cigna dental 1989 - 1991
Skills
Luxury, First Time Home Buyers, New Home Sales, Residential, Real Estate, Negotiation, Home Sellers, Sellers, Contract Negotiation, Short Sales, Pricing, Listings, Foreclosures, Relocation, Condos, Buyer Representation, Single Family Homes, Realty, REO, Home, First Time Buyers, Resale, Buying, Staging, Social Media Marketing, Social Media, Website Design, Internet Strategy, Technology..., Online Marketing, Customer Service, Selling, Online Advertising, Residential Homes, Luxury Lifestyle, Home Staging, Resellers, Real Property, Web Design, Investment Properties, Real Estate Transactions, Buyers, Townhomes, New Homes, Relocation Buyers, Move Up Buyers, Referrals, National Association of..., Income Properties, Investors
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1991 — 1993
Bachelor of Science, Business Management
Herbert Gordon, Consultant, Coach January 2005 - Present
American Honda Motor Co. Inc. 2008 - 2009
Aetna Insurance 1970 - 1975
Skills
Entrepreneurship, Leadership Development, Personal Development, Coaching, Excutive Coaching, Marketing Research, Consultants, Program Management, Contract Management, Internet Entrepreneur, Mobile Marketing, Classifieds, Mobile Advertising, City Marketing, Online Advertising, Home Based Business, Social Networking, Public Speaking, Executive Coaching, Small Business, Business Coaching, Team Building, Strategic Planning, Web Marketing, Marketing, Social Media, Blogging, Email Marketing, Advertising, SEO, Marketing Strategy, Customer Service, New Business Development, Non-profits, Social Media Marketing, Business Strategy, Online Marketing, Training, PPC, Affiliate Marketing, Leadership, Facebook, Online Lead Generation, Lead Generation, Motivational Speaking, Strategy, Life Coaching, Google Adwords, SEM, Website Development
Education
Cheyney University of Pennsylvania 1965 — 1969
Bachelor of Science (BS), Psychology
Self-employed January 2011 - Present
Ohio Bureau of Workers' Compensation October 1992 - December 2010
Aetna Insurance December 1976 - July 1992
Skills
Public Administration, Organizational..., General Insurance, Nonprofits, Community Outreach, Volunteer Management, Organizational..., Fundraising, Political Campaigns, Event Planning, Public Speaking, Grant Writing, Budgets, Customer Service
Education
City University 2002 — 2005
Public Administration
Malone College 1972 — 1975
Bachelor of Arts (BA), Psychology
Bowling Green State University 1971 — 1972
Allstate April 2009 - Present
Encompass Insurance January 2005 - April 2009
Encompass Insurance September 1997 - January 2005
Aetna Insurance June 1988 - September 1997
Skills
Property & Casualty..., Insurance, General Insurance, Sales Management, Health and Benefit..., New Business Development, Sales, Leadership, Marketing, Team Building, Account Management, Claims Management, Customer Retention, Call Centers, Professional Liability, Life Insurance, Small Business, Recruiting
Education
Albright College 1984 — 1988
Bachelor of Arts (B.A.), English and Communications
Holy Name High School 1980 — 1984
Auto-Owners Insurance March 2011 - Present
Concentrek Group November 2010 - March 2011
Nationwide Insurance January 1999 - March 2011
MAUMEE MIRROR January 2006 - May 2006
TOLEDO TREASURES AND TRADITIONS January 2001 - December 2001
ALLSTATE INSURANCE January 1995 - January 1999
AETNA INSURANCE January 1993 - January 1995
Skills
Liability, Insurance, Social Media, Claim, Litigation, Interviews, Casualty, Training, Subrogation, Personal Injury, Negotiation, Customer Service, Claims Handling, Legal Liability, Casualty Insurance, Property & Casualty...
Education
Bowling Green State University 1988 — 1992
Bachelor of Arts, English
Bowling Green State University 1988 — 1992
Bachelor of Arts (B.A.), English Language and Literature, General
Aramco Services Company March 2013 - Present
Watchhouse International April 2012 - Present
AIG November 2012 - March 2013
FBI February 1983 - December 2011
Lexington Insurance Company September 1980 - February 1983
Aetna Insurance September 1977 - September 1980
Skills
Financial Risk, Counterterrorism, Homeland Security, Internal Investigations, Private Investigations, Corporate Security, National Security, Criminal Investigations, Enforcement, Interrogation, Firearms, Criminal Law, Criminal Justice, Police, Evidence, Executive Protection, Surveillance, Government, Physical Security, Fraud, Security Operations, Background Checks, Intelligence Analysis, Emergency Management, Security Management, Intelligence, Investigation, Federal Law Enforcement, Counter Surveillance, Public Safety, Computer Forensics, Law Enforcement..., Workplace Violence, Protection, Patrol, Personal Security, Forensic Analysis, Tactics, Dignitary Protection, Law Enforcement..., Cybercrime, Security Training, Weapons of Mass..., Crisis Management, Personal Protection, Police Training, Crime Prevention, HUMINT, Undercover, Homicide Investigations
Education
Bowdoin College 1973 — 1977
B.A., Modern European History
Independent Consultant October 2011 - Present
Maxis, FSP March 2007 - October 2011
Independent Consultant April 2004 - March 2007
Symbiance 2006 - 2006
Aetna Insurance October 2003 - April 2004
PRA International January 2003 - September 2003
NDC Health April 2001 - December 2002
Fleet Credit Card Services March 1997 - March 2002
IMS Health May 1996 - March 2001
Smith-Kline Beecham November 1995 - May 1996
Skills
SAS, Clinical Trials, CDISC, Analysis, Validation, Problem Solving, Data Analysis, Unix, Programming, SQL, Data Management, Data Warehousing, Healthcare, Databases, Statistical Programming, SAS/SQL, Data Mining, SAS programming, Pharmaceutical Industry, SDTM, Clinical Research, CRO, Biostatistics, Time Series Analysis, R, Clinical Data Management, EDC, GCP, Oracle Clinical, Oncology, SAS Base, Statistical Modeling, Regulatory Submissions, Oracle, Inform, 21 CFR Part 11, CTMS, Protocol, Clinical Development, Pharmacovigilance, Data Validation, VBA, Medical Writing, SAS Programming
Education
The University of Texas at Austin 1985 — 1988
BA, Italian Literature / Mathematics
Defense Language Institute 1978 — 1980
Diplomas, Chinese Mandarin & Italian, Graduated with honors in Italian
Aetna Insurance April 2012 - November 2014
Brookfield Craft Center 2010 - June 2012
IBM Credit Division - International Customer Financing System (ICFS) January 2002 - April 2009
IBM Credit Division - International Customer Financing System (ICFS) September 1993 - January 2009
IBM Credit Division - International Customer Financing System (ICFS) January 2001 - January 2002
IBM Credit Division - International Customer Financing System (ICFS) January 2000 - January 2001
IBM Credit Division - International Customer Financing System (ICFS) January 1993 - January 1999
Skills
CISA, IT Governance, Information Security..., Software Documentation, Access Management, Role Based Profiles, Role Based Access, Separation of Duties, SOX Reporting, Access Revalidation, Microsoft Office, Visio, SQL, Lotus Notes, Requirements Gathering, User Acceptance Testing, System Testing, Information Systems..., Customer Support, DB2, Full SDLC, Legacy Systems, Design Review, Integration Testing, Regression Testing, Release Support, Global Teamwork, Issue Resolution, Process Mapping, Microsoft Word, Microsoft Excel, Microsoft Access, DB2/SQL, RACF, Lotus Domino, Lotus Smartsuite
Education
Brown University
BA, Anthropology/Sociology; computer science
Iona College
Masters in Computer Science
Travelers Insurance January 2007 - Present
Aetna Insurance June 1980 - October 2006
Skills
Auditing, Insurance, Risk Management, Process Improvement, Claim, DMAIC, Operations Management, Organizational..., Thought Leadership, Strategic Leadership, Strategic Planning, Business Process, Property & Casualty..., Risk Assessment, Internal Audit, Underwriting, Internal Controls, Analysis, Vendor Management, Strategy, Business Analysis, Management, Employee Benefits, Program Management, Customer Service, Software Documentation, Leadership, Business Process..., Negotiation
Education
Bay Path University 1976 — 1978
EAST CATHOLIC HIGH 1972 — 1976
Texas Health and Human Services Commission September 2015 - Present
SIRRAH Educates June 2015 - Present
ConocoPhillips June 2014 - February 2015
iQor June 2013 - June 2014
Verizon Wireless December 2000 - March 2012
Aetna Insurance September 1999 - June 2000
Skills
Call Center, Telecommunications, Customer Satisfaction, Project Management, Customer Service, Wireless, Team Leadership, Troubleshooting, Management, Account Management, Microsoft Office, Technical Support, Training, Budgets, Access, Process Improvement, Project Planning, Team Building, Leadership, Customer Experience, Operations Management, Vendor Management, Customer Retention, Call Centers, Networking, Process Scheduler, Program Management, Human Resources, Quality Assurance, Analysis, Data Analysis, Time Management, Coaching, Testing, Software Documentation, Teamwork, Employee Training, Employee Benefits, Policy, Performance Management, Employee Relations, Onboarding, Recruiting, Payroll, Leadership Development, Organizational..., Change Management
Education
Keller Graduate School of Management 2010 — 2013
MBA/MPM, Project Management/Human Capital Management (Human Resources)
Devry University 2005 — 2009
BSTM, Project Management
Texas Southern University 1991 — 1996
Biology
Lamar High School 1987 — 1991
Welch Middle School
Levy Restaurants July 2015 - Present
TwylaSpeaksHealth.wordpress.com 2014 - August 2015
Texas Home Health 2013 - 2014
Molina Healthcare January 2011 - July 2012
Molina Healthcare January 2010 - January 2011
EVERCARE ICM January 2008 - January 2009
AETNA INSURANCE January 2006 - January 2008
AETNA INSURANCE January 2002 - January 2006
AETNA INSURANCE January 2001 - January 2002
AETNA INSURANCE January 2001 - January 2001
Skills
Provider Relations, Network Development, Managed Care, Medicaid, Medicare, Healthcare, Hospitals, HMO, PPO, Health Policy, Training, Management, Strategic Planning, Contract Negotiation, Employee Benefits, Claim, Recruiting, Call Center, Long-term Care, Health Insurance, Sales Operations, HIPAA, Community Outreach, Pharmacy Benefit..., Physician Relations, Physicians, Process Improvement, Provider Network..., Revenue Cycle, Utilization Management, CPT, Call Centers, Case Management, Credentialing, Customer Service, Disease Management, EHR, EMR, Healthcare Consulting, Healthcare Industry, Healthcare Information..., Healthcare Management, Home Care, Insurance, Medicaid Managed Care, Medical Billing, Medical Coding, Medical Compliance, Medicine, Medical Terminology
Education
Kaplan University
Aetna Insurance October 2014 - Present
BlueCross BlueShield of South Carolina November 2011 - Present
Palmetto Health Richland January 2010 - December 2011
Companion Property & Casualty November 2001 - July 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, AS400 system, Outlook, Access, Data Entry, Software Documentation, Insurance, Telephone Skills, Invoicing, Medicare, Time Management, Call Centers, Event Planning, PowerPoint, Program Management, Public Speaking, Team Building, Training
Education
Strayer University (SC) 2010 — 2013
Master of Business Administration (MBA), International Business
Limestone College 2006 — 2010
Bachelor of Science (BS), Marketing/Marketing Management, General
Office Team (Hines) June 2015 - Present
Office Team (Norma Group) 2014 - 2014
LIFESTYLE LIFT (LSJ) MARKETING 2013 - 2014
AETNA INSURANCE 2013 - 2013
HEALTHCARE INFORMATION AND MANAGEMENT SYSTEMS SOCIETY (HIMSS) 2012 - 2013
HEALTHCARE INFORMATION AND MANAGEMENT SYSTEMS SOCIETY (HIMSS) 2011 - 2012
TICKETMASTER (WASHINGTON SPORTS AND ENTERTAINMENT) 2004 - 2011
Skills
Customer Service, Management, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Sales, Strategic Planning, MS) Outlook, AX, SharePoint, Aware Manager
Education
Strayer University 2012 — 2015
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Westwood College-Annandale 2009 — 2011
Bachelor's degree, Health/Health Care Administration/Management
Aetna Insurance 2014 - 2014
Independence Blue Cross 1997 - 2012
Skills
SharePoint, Active Directory, Technical Support, Troubleshooting, Visio, Access, Hardware, System Deployment, XP, Desktop Computers, Microsoft Exchange, Software Installation, Windows XP Pro, Active Directory..., Microsoft Word, Microsoft Office Xp, Microsoft Office 2007, A+ Certified, Laptops, Networking, Operating Systems, HIPAA, SCCM, Windows XP, System Configuration, PC, HP Desktop, Desktop Application..., Desktop Deployment, Outlook, Internet Explorer, Windows Explorer, Adobe Acrobat, CompTIA Security+, CompTIA A+, Customer Service, Leadership, Problem Solving, Report Writing, Hardware Support, Software Support, Network Support, Remote User Support, Communication, Streamlining Work..., IT Security Best..., Relationship Management, Liaison, Microsoft Office 2010
Education
Indiana State University
Bachelors of Science Degrees, Psychology and Sociology
MONTGOMERY COUNTY COMMUNITY COLLEGE
Certificate of Completion, Health Technology Specialist Program (Healthcare IT)
Injury Management Organization, Inc (IMO) August 2014 - Present
CHRISTUS HEALTH October 2013 - September 2014
AETNA INSURANCE May 2013 - August 2013
Harden Healthcare, LLC-Victoria Gardens of Allen April 2013 - July 2013
Pine Creek Medical Center January 2013 - April 2013
Amerigroup Corporation July 2012 - December 2012
HealthSpring November 2011 - July 2012
Nurtur Health, Inc. June 2011 - September 2011
HCA February 2011 - May 2011
Genesis Physicians Group May 2010 - February 2011
Skills
Disease Management, Management, Diabetes, Nursing Education, Provider Relations, ACLS, Program Management, Physician Relations, Health Promotion, Wound Care, Pediatrics, Long-term Care, Outlook, Medical Terminology, Acute Care, Ambulatory Care, Meditech, CPT, BLS, Case Managment, Clinical Research, Coaching, EMR, Credentialing, Employee Benefits, HIPAA, Health Education, Health Insurance, Health Policy, Healthcare Consulting, Healthcare Industry, Healthcare, Hospitals, ICD-9, Medical Coding, Medical Records, Medicare, Medicine, Nursing, Patient Safety, Inpatient, Healthcare Management, Healthcare Information..., Patient Education, Home Care, Physicians, Training, Managed Care, Medicaid, Quality Improvement
Education
Collin County Community College 1993 — 1995
a degree, Nursing
Mountain View Community Jr. College
Associate Degree, Nursing
All Saints Hospital School of Vocational Nursing 1983 — 1984
LVN, Clinical Nursing
Floyd & Horrigan May 2015 - Present
Bittleston Law Group June 2014 - May 2015
Law Offices of Young Wooldridge November 2013 - June 2014
Rain For Rent April 2012 - October 2013
Better Business Bureau Mediation Services October 2010 - March 2012
Mt. Vernon Florist October 2004 - June 2009
State Farm Insurance February 1994 - October 2004
State Farm Insurance January 1994 - January 2004
Aetna Insurance January 1990 - January 1994
Skills
Mediation, Negotiation, Problem Solving, Health Insurance, Auto Liability, Insurance Claims, Property Damage, Investigation, Product Marketing, Personnel, Account Management, Product Management, Retail, Store Management, Local Store Marketing, Attention To Detail, Team Leadership, Teamwork, Claims, Customer Service, Insurance, Customer Relations, Team Building, Supervisory Skills, Public Speaking, Liability Analysis, Contract Negotiation, Alternative Dispute..., Contract Management, Family Law, Legal Documents, Coaching, Leadership, Analysis, Process Scheduler, Sales, Time Management, Budgets, Claim, Courts, Employee Benefits, Human Resources, Microsoft Excel, Strategic Planning
Education
Fresno Pacific University 2011 — 2014
Masters, Peacemaking & Conflict Studies
CSU, Bakersfield-Extension 2011 — 2013
Attorney Assistant Certification, Law
California State University, Fresno 1983 — 1989
Bachelor of Science, Recreation Administration; Commercial Recreation
Greater Green Bay Chamber May 2015 - Present
Cumulus Media December 2014 - May 2015
Green Bay Press-Gazette March 2011 - November 2014
Girl Scouts of America September 2005 - September 2013
Brightspot Publishing Co. LLC-Apples Family Magazine May 2010 - March 2011
Gannett Newspapers-Green Bay Press Gazette October 2006 - May 2010
Bridge Point Church (formerly First Baptist Church) October 2003 - January 2010
TMP Worldwide January 1997 - April 2001
Aetna Insurance December 1995 - January 1997
Anderson Lembke Advertising August 1994 - November 1995
Skills
Newspaper, Advertising, Sales, Customer Service, Media Planning, Salesforce.com Certified, Recruitment Advertising, Corporate Branding, Proposal Writing, Report Writing, Creative Writing, Microsoft Office, PowerPoint, Outlook, Broadcast, Microsoft Word, Digital Media, Social Media Marketing, Newspapers, Marketing, Social Media, Event Planning, Training, Advertising Sales, Online Advertising, Fundraising, Leadership, Marketing Communications, Newsletters, Salesforce.com, Social Networking, Marketing Strategy
Education
University of Oregon 1991 — 1994
BA, Journalism
University of Minnesota-Twin Cities 1989 — 1991
Journalism with Emphasis in Advertising
Preble High School 1986 — 1989
Ardor Health Solutions - The Medical Staffing Source April 2013 - Present
Aetna Insurance January 2008 - January 2013
Education
Florida Atlantic University 2002 — 2006
Bachelor, Health Administration
Museum of Wisconsin Art 2013 - Present
Aetna Insurance 2000 - November 2010
Skills
Social Media, Museums, Marketing, Public Relations, Art, Event Planning, Marketing Communications, Editing, Customer Service, Team Building, Nonprofits, Training, Health Insurance, Press Releases
Education
University of Wisconsin-Milwaukee
Bachelor of Arts (B.A.), Art History, Criticism and Conservation
University of South Florida College of Arts and Sciences
Proforma Awards Print & Promotions October 2014 - Present
Village of Montgomery, OEHS and Boulder Hill Elementary July 1998 - Present
Aon/Albert G. Ruben Insurance Services, Inc. 1995 - 1998
CNA Insurance 1991 - 1995
Aetna Insurance 1989 - 1991
Skills
Event Planning, Event Management, Marketing Research, Sales, Contract Negotiation, Project Management, Fundraising, Strategic Planning, New Business Development, Data management and..., Organizational..., Team Leadership, Budgeting, Commercial Insurance, Casualty Insurance, Account retention and..., Agency and client..., Customer Service, Microsoft Excel, Microsoft Word
Education
Northern Illinois University 1985 — 1989
Bachelor of Arts (B.A.), Psychology major, graduated with honors, Magna Cum Laude
Lincoln-Way High School 1982 — 1985
High school diploma, graduated with honors
IntraLinks January 2012 - Present
IntraLinks September 2010 - March 2012
IntraLinks May 2009 - August 2010
BCT September 2007 - August 2010
Cricket Communications March 2009 - March 2009
Customer Portfolios August 2008 - February 2009
Bahwan Cyber Tek 2007 - 2009
Corporate Technologies 2008 - 2008
Aetna Insurance 2007 - 2008
Satyam Computers Services Ltd December 2004 - August 2007
Skills
Business Intelligence, Data Warehousing, SDLC, Business Objects, Informatica, Requirements Analysis, SQL, SaaS, Oracle, PL/SQL, Business Objects Data..., Salesforce.com, Management, Process Improvement, Unix, Data Quality, Project Management, Project Planning, Change Management, Core Java, Microsoft Excel, Change Control, Microsoft SQL Server, Integration, Oracle BIEE, Crystal Xcelsius 2008, SAP BW, People Skills, Sales Operations, Marketing Operations, Forecasting, Financial Forecasting, Process Implementation, Oracle SQL, system integration, Trend Forecasting
Education
Western Governors University 2013 — 2015
Master of Business Administration (M.B.A.), IT and Business Management
Uttar Pradesh Technical University 2001 — 2004
MCA, Master in Computer Application (MCA)
Delhi University 1997 — 2000
BBE, Bachelor of Business Economics
None July 2007 - November 2012
Port of Seattle September 2002 - July 2007
KJM & Associates May 2000 - September 2002
State of Washington/WPLEX Unemployment Services January 1999 - February 2000
Providence Health Plans October 1996 - July 1997
Aetna Insurance June 1989 - May 1995
Skills
End User Training, Database Administration, Technology..., General Business..., Typing, Electronic Filing, Creation of Filing...
Education
South Seattle College 2009 — 2011
Associates of Applied Science, Network Administration
Highline College 1998 — 1998
A+ Certification
Highline College
South Seattle College
Business Administration
South Seattle College
Chief Sealth High School 1983 — 1986
School Diploma
South Seattle College
AAS, Network Administration
Aetna Insurance January 1993 - January 1995
Solano County Health Department January 1991 - January 1993
Los Gatos Community Hospital January 1990 - January 1991
Good Samaritan Hospital January 1988 - January 1990
Skills
Nutrition, Education, Pianist
Education
The Hebrew University
Cornell University 1981 — 1985
B.S., Nutrition
U.S. Department of Veterans Affairs April 2014 - Present
United Guaranty Corporation August 2012 - February 2013
Aetna Insurance September 2008 - January 2010
Allstate September 2006 - September 2008
United States Air Force June 2003 - August 2006
Skills
Insurance, Program Management, Claim, Databases, Employee Benefits, Linux, Troubleshooting, Microsoft Office, Training, Customer Service, Technical Writing, PowerPoint, Microsoft Word, System Administration, Microsoft Excel, Access, Windows
Education
Guilford Technical Community College 2009 — 2012
Degree, Progress, Computer Information Technologies
Community College of the Air Force 2004 — 2006
Degree in A.A.S, Nondestructive Technologies
Patrick Henry High 1999 — 2003
High School, High School/Secondary Diplomas and Certificates
Bilderburg Group, Inc. January 2011 - Present
RTM Communications, Inc July 2007 - November 2011
Risk Management Technologies, Inc July 2007 - November 2011
Environmental Bankers Associations July 2007 - November 2011
American Bankers Association April 2006 - November 2006
Kelly Services/ Johns Hopkins University April 2005 - March 2006
H.U.D. Office of Public Affairs/Executive Personnel Services, Inc. April 2003 - December 2004
Aetna Insurance November 1997 - January 1999
Education
Prince George's Community College 2006 — 2008
AS, Marketing
Aetna February 2015 - Present
Aetna Insurance February 2013 - February 2015
Greenville Health System May 2012 - February 2013
Peak Health December 2002 - May 2012
Greenville Hospital System March 2008 - November 2011
Skills
Nursing, Stress Management, Home Care, Mental Health, Medical/Surgical, Wellness Coaching, Prevention, Wellness, Nutrition, Healthcare, Cpr Certified, Pediatrics, Lifestyle, Health Promotion, Fitness, Medical-Surgical, Hospitals, CPR Certified
Education
Liberty University 2012 — 2014
BSN, Registered Nursing/Registered Nurse
Gulf Coast Community College 1977 — 1980
AS/AA, Nursing
Mosley High
Apple October 2011 - Present
A&I Benefit Plan Administrators, Inc March 2010 - May 2011
Farmers Insurance August 2007 - March 2010
Aetna Insurance April 2007 - August 2007
Aetna Insurance November 2002 - April 2007
Sonic Blue June 2002 - November 2002
Stream International September 1997 - May 2002
US Army January 1990 - September 1997
Skills
Leadership, Management, Insurance, Sales, Budgets, Customer Satisfaction, Microsoft Excel, Data Analysis, Quality Assurance, Outlook, Strategic Planning, Troubleshooting, Customer Service, Call Center, Vendor Management, Account Management, Customer Experience, Coaching, Process Improvement, New Business Development, Microsoft Office, Call Centers, Fundraising, Employee Relations, CRM, Team Building, Operations Management, Team Leadership, Cross-functional Team..., Technical Support, Training, Performance Management
Education
Portland State University
BS, Business Administration (Management / HR)
Portland Community College
AS, Business Administration
US Army Infantry Basic and Advanced School
Lake Oswego High School 1984 — 1988
Raritan Valley Community College 2003 - 2015
Collins Hill High School 1998 - 2000
Sacred Heart Academy 1995 - 1997
Chubb Insurance 1990 - 1993
Aetna Insurance 1988 - 1990
Skills
Teaching, Writing, Public Speaking, Editing, Higher Education, Tutoring, Blogging, Grant Writing, Creative Writing
Education
University of Louisville 1993 — 1995
MAT, English
Westminster College 1983 — 1987
Bachelor of Arts (BA), English Language and Literature, General
Aetna insurance April 2008 - Present
Catholic Health System January 2004 - August 2007
US Navy October 1994 - October 1998
Skills
Medical/Surgical, Nursing, Healthcare, Utilization Management, Acute Care, Health Insurance, Case Management, Creative Writing, Medical-Surgical, ACLS, Home Care, Patient Education
Education
Scottsdale Community College 2002 — 2004
Associate of arts and sciences, Registered Nursing/Registered Nurse
Mead High School 1992 — 1994
High school, General Studies
Independent Consulting March 2009 - Present
Addison Avenue Federal Credit Union May 2007 - March 2009
Stanford University, Information Technology Services July 2006 - February 2007
Addison Avenue Federal Credit Union April 2006 - July 2006
Blue Shield of California January 2006 - April 2006
FM Global Insurance November 2005 - January 2006
Addison Avenue Federal Credit Union November 2005 - December 2005
Addison Avenue Federal Credit Union January 1998 - October 2005
Aetna Insurance May 2005 - August 2005
Merck Serono February 2005 - May 2005
Education
University of California, Los Angeles 1978 — 1981
Master of Arts, School of Architecture and Urban Planning
University of Wisconsin-La Crosse 1975 — 1978
B.S.
Liberty Mutual Insurance July 2001 - Present
Selective Insurance March 1995 - July 2001
Aetna Insurance February 1987 - July 1994
Skills
Underwriting, Property & Casualty..., Commercial Lines, General Liability, Casualty, Commercial Insurance, Liability, Legal Liability, Claims Management, Liability Analysis, Excess, Reinsurance, Claim, Risk Management
Education
La Salle University 1982 — 1986
BS, Finance
Arch Insurance Group February 2012 - Present
Tower Insurance Group April 2010 - February 2012
Crum & Forster March 2007 - February 2010
Western World Insurance Group March 2006 - March 2007
Travelers Insurance June 1995 - March 2006
Aetna Insurance 1988 - 1992
Skills
Casualty, Excess, Property & Casualty..., Litigation Management, Insurance Claims, Commercial Lines, Commercial Insurance, General Insurance, Investigation, Mediation, Compliance, Negotiation, Analysis, Automobile, Customer Service, Customer Relations, Adjusting, Premises Liability, Personal Injury, Legal Liability, Claim, Liability Analysis, Claims Management, Subrogation, Claim Investigation, Claims Resolution, Claims Handling, Property Claims, Accident, Indemnity, Fraud, Automobile Liability, Casualty Claims, Adjusters, Auto Claims, Commercial Litigation, Large Loss, Third Party Liability, Public Liability, Insurance, Arbitration, Litigation, Liability, Insurance Law, Adjustments, Professional Liability, Casualty Insurance
Education
Ramapo College of New Jersey 1983 — 1987
BS, Psychology
Aetna Insurance network administratorgiga information group1998 - 2000
Education
Boston University 1991 — 1996
Aetna Insurance February 2008 - Present
Option One Mortgage Corporation May 1998 - December 2007
Education
Eastern Connecticut State University 1991 — 1995
BS, Business Management
Captive Global, LLC March 2014 - Present
captive.com 1995 - January 2014
Aetna Insurance 1988 - 1995
Skills
Ancillary Benefits, Captives, Insurance, Property & Casualty..., Risk Financing, Risk Management, Underwriting, Professional Liability, Reinsurance, Casualty, Brokers, General Insurance, Legal Liability, Liability, Alternative Risk, Enterprise Risk..., Disability Insurance, Commercial Insurance, Professional Indemnity..., Directors & Officers..., Inland Marine, Commercial Lines, D&O, Risk Retention Groups, Workers Compensation, Employee Benefits, Litigation Management, Solvency II, Excess, Self-insured, Life Insurance, Claims Management, Excess & Surplus Lines, CPCU, Health Insurance, Insurance Brokerage, Strategy, Employment Practices..., Liability Analysis, Risk Management..., Insurance Law, Claim, Financial Risk, Umbrella Insurance, Errors & Omissions, Construction Insurance, Surety Bonds, Actuarial Science, Executive Management, Casualty Insurance
Education
University of Hartford 1965 — 1969
BS, Business Administration/Business Education
The University of Connecticut
Patient Care September 2005 - Present
WageWorks May 2004 - July 2005
Aetna Insurance April 1991 - December 2002
Skills
Dreamweaver, Excel,..., Benefits Administration, Healthcare, Training, Employee Benefits, Customer Service, COBRA Administrator
Education
Concordia University-Wisconsin 2006 — 2012
Bachelor of Arts (B.A.), Business Communications
South Shore High School, Chicago, IL
Hughes Insurance October 2008 - Present
Eastern Insurance Group May 1997 - January 1999
C.F. Lake Insurance December 1991 - May 1997
Aetna Insurance March 1989 - September 1991
Education
Bridgewater State University 1984 — 1988
bachelor, Physical Education
O'Donnell's Irish Sports Pub April 2011 - Present
InsPro Technologies February 2010 - August 2011
Aetna Insurance August 2004 - December 2008
Aetna 2004 - 2008
The Hartford March 1998 - August 2004
Hartford AARP Insurance Group (formerly Prudential) 1998 - 2004
GE - Colonial Penn January 1996 - March 1998
Skills
Outsourcing, Vendor Management, SDLC, Change Management, IT Service Management, Management, COBOL, DB2, Disaster Recovery
Education
Aetna Insurance - Completed the IBM Project Management program 2004 — 2005
Project Management Certification, IBM Project Management
Drexel University - LeBow College of Business 2004 — 2004
Green Belt Certified, Six Sigma
University of Pennsylvania - The Wharton School 1973 — 1978
BBA, Management & Marketing
Aetna Insurance September 2010 - May 2011
Scottsdale Cardiovascular Center August 2009 - May 2010
Professional Alliances June 2007 - July 2009
Mesa Surgical Solultions May 2005 - June 2007
Jeffrey P Edelstein, MD Ltd. 2001 - 2005
Skills
Health Insurance, HIPAA, Insurance, Data Entry, Claims
Education
Louisiana State University
Education/Political Science/Psychology
Louisiana Tech University
Education/ Political Science
N/a October 2015 - Present
Victoria Crown Plaza Hotel July 2010 - Present
Aetna Life & Casualty 2004 - 2009
Aetna, INC. 2004 - 2009
Aetna Insurance 2004 - 2008
EDS 1974 - 2001
Skills
Business Analysis, Performance Management, Project Management, Outsourcing, Requirements Gathering, Organizational..., Information Technology, Strategy, Budgets, Team Management, Six Sigma, Process Improvement, Management, Team Building, Vendor Management, Leadership, Software Documentation, SDLC
Education
Montgomery County Community College 1970 — 1971
data processing
Self Employed November 2014 - Present
AMERICAN HEART ASSOCIATION March 2012 - Present
G4S Security Services January 2006 - Present
BRISTOL HOSPITAL January 2011 - Present
BRISTOL HOSPITAL January 2009 - Present
BRISTOL HOSPITAL, EMS, LLC January 2002 - August 2013
RCG Information Technology January 1998 - December 2001
AETNA INSURANCE February 1972 - September 2001
Aetna Life Insurance Company February 1972 - June 1992
Skills
Word, Excel, Military, Access, Administration, computer systems analyst, instructor, cpr first aid, NRA PISTOL-RIFLE..., GRANDPA, Weapons, Emergency Management, Public Speaking, Customer Service, Security, Police, Microsoft Word, Healthcare, Outlook, Microsoft Excel, Leadership, Risk Assessment, First Aid, ACLS, Team Leadership, Team Building, Project Management, Army, Emergency Medicine, Employee Relations, Management, Training, Fundraising, Supervisory Skills, Policy, Strategic Planning, Cpr Certified, Protection, Physical Security, PALS, Incident Command, BLS, Command, NIMS
Education
Middlesex Community College 1988 — 1990
Associate's Degree, Computer Programming, Specific Applications
MIDDLESEX COLLEGE 1986 — 1989
ASSOCIATE DEGREE, COMPUTER SCENCE
U.S. ARMY SERGEANT MAJOR ACADEMY 1981 — 1983
COMMAND SERGEANT MAJOR QUALIFICATION, Military and Strategic Leadership
Preferred Case Management January 2003 - January 2015
Aetna Insurance April 1999 - December 2002
Trinity Health St. Mary's Hospital Psychiatric-Medical Unit April 1994 - 1999
Skills
Utilization Management, Certified Case Manager, Traumatic Brain Injury, Mental Health, Home Care, Healthcare Management, Nursing, Case Managment, Workers Compensation, Utilization Review, Medical Case Management, Rehabilitation, Inpatient, Elder Care, Medicaid, Disease Management, Acute Care, Medicare, Disability Management, Vocational..., Healthcare, Managed Care, Physician Relations, Behavioral Health, Case Management
Education
Grand Valley State University 1972 — 1976
Bachelor of Science in Nursing (BSN), Registered Nursing/Registered Nurse
Humana December 2011 - Present
Agape Home Health 2008 - August 2011
Arlingworth Home Health Inc April 2006 - October 2008
Gates McDonald - Nationwide October 2002 - July 2004
Aetna Insurance April 1996 - November 2000
Skills
Health Insurance, Nursing, Medicare, Provider Relations, Credentialing, Medicaid, HIPAA, Medical Records, Data Entry, Long-term Care, Physician Relations, Workers Compensation, Disability Insurance, Supervisory Skills, Quality Improvement, Employee Relations, Claims Management, Disease Management, Case Managment, Utilization Management, Managed Care, Case Management, Healthcare, Training, Team Building, Customer Service
Education
Mount Vernon Nazarene University 2000 — 2002
BBA, Business Administration
Columbus School of Practical Nursing 1987 — 1988
LPN, Nursing Education
The Ohio State University 1978 — 1980
Fashion Merchandising
Tutors with Computers September 2011 - Present
Alternatives Unlimited October 2010 - June 2011
Columbus City Schools October 2009 - June 2010
State of Ohio November 2006 - July 2008
Aetna Insurance September 2005 - July 2006
Franklin University January 2002 - August 2005
Skills
Tutoring, Classroom, Recruiting, Lesson Planning, Management, K-12, Public Speaking, Staff Development, Microsoft Office, PowerPoint, Event Planning, Teaching, Leadership Development
Education
Ashland University 2005 — 2012
Master of Divinity
Franklin University 2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Business Administration/Marketing, 3
Hazelwood School District August 2004 - Present
Magellan Behavioral Health April 2002 - September 2003
Aetna Insurance April 1997 - June 2001
Education
Jackson State University 1972 — 1976
BS, Business Administration
Aetna Insurance RN Case ManagerHeatland HospiceFebruary 2001 - November 2007
Riverside Osteopathic Hospital June 1987 - September 1999
Education
Siena Heights University 1994 — 2009
BAS, Pschycology and Business Management
Henry Ford Community College 1983 — 1987
ADN, Nursing
Cyfair Independent School District February 2013 - June 2013
FMA Alliance March 2011 - September 2012
U.S. Census Bureau April 2010 - August 2010
Universal American Insurance November 2009 - March 2010
ADT Security August 2006 - February 2009
Verizon Information Services April 2005 - August 2006
Southpaw Staffing May 2004 - March 2005
Aetna Insurance July 2003 - April 2004
United Way of the Columbia-Willamette August 1999 - March 2003
Oregon Health Sciences University September 1996 - June 1999
Skills
Insurance, Disability Insurance, Term Life Insurance, Life Insurance, Accident, Employee Benefits, Claim, Customer Service, Medicare, Commercial Insurance, Dentistry, Sales, Microsoft Office, Microsoft Excel, Small Business, Public Speaking, Non Profit, Fundraising, Community Engagement, Recruiting, Nonprofits, Leadership, Strategic Planning, New Business Development, Training, Community Outreach, Coaching, Social Services, Team Building
Education
Capella University 2013 — 2015
earning Masters degree, Human Services, General
Grand Canyon University 2009 — 2012
Bachelor of Science (B.S.), Psychology
Greater New York Insurance March 2015 - Present
Coldwell Banker June 2009 - May 2013
Gallagher & Bassett August 2012 - April 2013
Insurance Recruiting Specialist August 2008 - October 2008
Insurance Overload Staffing October 2002 - July 2008
Linwood Consultants January 2008 - May 2008
Aetna Insurance January 2007 - May 2007
Liberty Mutual Insurance September 2004 - April 2006
Murdock Claims Management November 2000 - September 2002
Farmers Insurance Company November 1999 - November 2000
Skills
Accident Investigation, Negotiation, Settlement, Verify and analyze data, Contact, Conducting Interviews, detailed analysis, correct errors or..., Analysis, Legal Liability, Liability, Errors, Leadership, Sales, Training, Claim, Employee Benefits, Subrogation, Workers Compensation, Personal Injury, Property Damage, Customer Service, Insurance
Education
Asnuntuck Community College
Pharmacy Technician
Western Connecticut State UniversityBachelor
BS Education, Elementary Education and Teaching
IU Health February 2015 - Present
Parkview Health December 2009 - January 2015
Parkview Health June 2006 - August 2008
Aetna Insurance June 2006 - July 2008
Starke Memorial Hospital September 2003 - June 2006
Skills
Release of Information, Business Service..., Customer-focused Service, Health Insurance, Medicare, Insurance, Claims Resolution, Healthcare, Claim, Management, RAC Audits, HIPAA, Confidentiality, Training, Revenue Cycle, Hospitals, EMR, Epic Systems, Medical Terminology, EHR, Medical Records, Customer Service, Process Improvement, Healthcare Industry, Leadership, Health Information..., Access, Centricity, Data Entry, Microsoft Word, Microsoft Excel, Public Speaking, PowerPoint, Fundraising, Microsoft Office, Program Management, Healthcare Information..., Healthcare Information...
Education
College of St. Scholastica 2013 — 2017
MSHIM
The College of St. Scholastica 2013 — 2016
BSHIM
Indiana Wesleyan 2008 — 2012
Business
Retired January 2013 - 2015
Goodwill Industries of Southeastern Wisconsin, Inc. December 2000 - January 2013
Cedar Springs Health and Rehab 1999 - 2000
Barry Health Care 1997 - 2000
Spirit Life Church 1998 - 1999
Alexian Village of Milwaukee 1998 - 1999
Aetna Insurance 1993 - 1996
Wisconsin Peer Review Organization (WIPRO) 1989 - 1993
St Francis Hospital 1984 - 1989
Milwaukee Children's Hospital 1979 - 1984
Skills
Mission Work, Christian Ministry, short term mission teams, Nonprofit, Registered Nurse, volunteer, Medical Review, FMLA, Family Care, Parish Nursing, Nurse Consultant, Secretary, Nonprofits, Mental Health, Nursing, Coaching, Staff Development, Workforce Development, Program Development, Healthcare, Training, Teaching, Fundraising, Community Outreach, Case Management
Education
Marquette University 1997 — 1997
Parish Nursing Certification, Parish Nursing
MATC 1971 — 1973
Associate's degree, Registered Nursing/Registered Nurse
Law Offices of Dominic D. Salvatori, Esquire June 1987 - Present
Aetna Insurance January 1983 - June 1987
Education
University of Pittsburgh School of Law 1975 — 1978
Juris Doctor, Law
LaSalle University 1971 — 1975
BA, Political Science
Archbishop Walsh High School, Olean, New York 1967 — 1971
School name:
Guilford County School February 2013 - Present
Salvation Army Center of Hope September 2012 - November 2012
Renaissance Hotel Suites February 2012 - August 2012
Vein Clinics of America January 2007 - January 2009
Lincare Inc January 1999 - January 2007
Aetna Insurance January 1994 - January 1999
Sears Satellite January 1993 - January 1994
Cablevision January 1991 - January 1992
Skills
Food & Beverage, Restaurants, Menu Development, Fine Dining, Restaurant Management, Banquets, Catering, Food, Food Service, Hospitality Management, Culinary Skills, Hospitality, Pre-opening, Hospitality Industry, Hotels, Food Safety, Cuisine, Micros, Wine, Hotel Management, Resorts, Hiring, Inventory Management, Customer Service, Training, Cooking, Event Planning, Recipes, Management
Education
Johnson & Wales University 2011 — 2012
Associate of Science (AS), Culinary Arts/Food & Beverage Management
Johnson and Wales University 2011 — 2012
Associate of Science, Culinary Arts & Food Service Management
Guilford Technical Community College 2009 — 2011
Aetna Insurance February 2007 - Present
GE Capital 1999 - 2004
Skills
Six Sigma - Master..., Project Management, Business Analysis, Business Process..., Change Management, Cross-functional Team..., Leadership, New Business Development, Performance Management, Process Improvement, Program Management, Risk Management, Strategic Planning, Six Sigma, Strategy, Training, Vendor Management
Education
University of California, Los Angeles 1974 — 1979
Bachelor of Science, Engineering Sciences (Nuclear)
Independent Consultant 2007 - Present
Pampered Chef 1996 - 2007
Aetna Insurance 1989 - 1991
Skills
Talent Management, AIRS Googling for..., AIRS SearchLab..., Sales, Marketing, Recruiting, Sourcing, Direct Sales, Sales Management, Leadership
Education
The University of Akron
Aetna Insurance 1998 - Present
Skills
Network Development, Provider Relations, Hospitals, PPO, Managed Care, Healthcare, Clinical Research, Dentistry, HMO, Health Insurance, Health Policy, Treatment
Education
University of Phoenix 2009 — 2010
Associates, Healthcare Administration
University of Phoenix
Correct Care Solutions January 2012 - Present
KCI Medical April 2010 - September 2011
KCI April 2010 - September 2011
Spectrum May 2005 - June 2009
Merck Pharmaceuticals May 2006 - July 2007
Nursing Care Services January 2000 - October 2005
Aetna Insurance October 2004 - May 2005
Central Montgomery Medical Center February 2002 - October 2004
HCR/Manor Care February 1999 - August 2000
Skills
Psychiatry, Oncology, med surg
Education
La Salle University 1999 — 2002
BSN, Nursing
LaSalle University 1998 — 2002
Bachelors of Science, Nursing
Montgomery County Community College 1992 — 1995
Associate, Nursing
ComProfessors January 2006 - Present
Philips Respironics May 2014 - May 2014
Aetna Insurance November 2011 - August 2013
Micropro-Networks October 2010 - November 2011
Pomeroy August 2010 - August 2010
Boyer and Pentek, Inc September 2006 - March 2010
Skills
Disaster Recovery, CompTIA A+ Certification, Help Desk Support, Laptops, Networking, Servers, Technical Support
Education
Community College of Allegheny County 2008 — 2010
Associate's Degree, Computer Information Science
2003-2007McKeesport Area High School
Information Technology/Web Design
University of South Carolina School of Law 2001 - Present
Finkel & Altman 1999 - 2001
Seibels Bruce Insurance 1996 - 1999
American Centennial Insurance 1994 - 1996
Aetna Insurance 1985 - 1989
Nationwide Insurance 1984 - 1987
Nexsen Pruet, LLC 1980 - 1984
Education
University of SC College of Criminal Justice 1980 — 1981
Court Administration
College of Charleston 1974 — 1979
Bachelor's degree, Political Science
Fairfield Community Coverage, LLC, a Division of Fairfield Properties February 2014 - Present
Miller and Milone August 2012 - January 2014
Computertots/Computer Explorers September 2006 - April 2012
Allstate December 1986 - October 1991
Aetna Insurance June 1985 - December 1986
Liberty Mutual Insurance September 1981 - August 1982
Skills
Insurance, Property & Casualty..., Claim, Health Insurance, Commercial Insurance, Liability, Customer Service, Call Center, Team Building, Coaching, Microsoft Excel, Outlook, Appeals, Legal Liability, Casualty Insurance
Education
Hofstra University 1982 — 1984
BBA, Management
Nassau Community College 1978 — 1980
AAS, Fashion Buying and Merchandising
Sacred Heart Academy 1974 — 1978
PSE Associates, LLC December 2008 - Present
Aetna Insurance March 2006 - December 2008
The NIA Group LLC September 2004 - March 2006
Skills
Microsoft Office, Customer Service, Research, Leadership, Problem Solving, Administrative..., Customer Retention, Customer Engagement, Customer Support, Highly personable, Sales, Management, Marketing, Customer Satisfaction, New Business Development, Cold Calling, Project Management, Training, Employee Benefits, Social Media Marketing, Retail, Account Management
Education
Southern Connecticut State University 1999 — 2002
Bachelor of Science (B.S.), Sociology
The Hospital of Central Connecticut June 2008 - Present
Aetna Insurance September 2004 - September 2009
Education
Regis University 2011 — 2013
St. Joseph College 1996 — 2000
Bachelor of Science, Nursing
Hallmark Insurance Agency Inc March 2004 - Present
Allstate Insurance August 1995 - January 2002
Aetna Insurance November 1987 - January 1995
Skills
Insurance, Property & Casualty..., Sales, Underwriting
Education
Stephen F. Austin State University
BA
Aetna Insurance October 2010 - Present
APS Health care May 2009 - August 2010
Phelps Regional Home Care July 1999 - March 2008
Phelps Regional Home Care July 1999 - March 2008
PHELPS REGIONAL HOME CARE January 1999 - January 2008
ST. MARY'S HEALTH CARE CENTER January 1995 - July 1999
ST. JOSEPH HEALTH CENTER January 1989 - January 1995
HALIFAX HOSPITAL January 1988 - January 1989
Skills
Medicare, Disease Management, Case Managment, Healthcare, Home Care, Utilization Management, Nursing, Clinical Research
Education
Commission for Case Management Certification
Certified Case Manager
Daytona Beach College
Associated Degree, Nursing
Drury University
Bachelors Degree, Nursing
Coordinated Care Health January 2014 - Present
Aetna Insurance September 2007 - October 2012
Boeing Commercial Airplanes February 1993 - October 2003
Skills
Nursing, Healthcare Management, Health Education, Clinical Research, Public Health, Case Managment, Disease Management, Prevention, Wellness Coaching, ADD/ADHD Coaching
Education
Seattle Pacific University 2005 — 2007
Post Master's study, ARNP preparation courses
University of California, San Francisco
Master of Science, Nursing Research
University of Colorado, Boulder and Denver
Bachelor's degree, Registered Nursing/Registered Nurse
Arch Insurance Group May 2012 - Present
Specialty Claims Management May 1999 - May 2012
Schuler, Wilkerson, Halvorson & Williams November 1992 - April 1999
Aetna Insurance May 1987 - November 1992
Skills
Claim, Claims Management, Brokers, Liability, Professional Liability, Insurance, Legal Liability, Property & Casualty..., Claim Investigation, Employment Law, Litigation Management, Casualty, D&O
Education
Montclair State University 1981 — 1985
B.S., Health Professions
Montclair State University
Bachelor's Degree
AETNA Insurance DJNite Riders DJ & Karaoke ServiceOctober 1998 - March 2008
MDK Arabians & Pintos October 1989 - April 2005
State of Minnesota Department of Natural Resources March 1989 - March 2003
Catholic Mutual Insurance May 1992 - October 1999
Mowan's Bar January 1987 - April 1989
State Bond & Mortgage Company June 1985 - March 1989
Minnesota State University May 1984 - June 1985
Skills
Typing 120 wpm, Data Entry, Account Management, Sales, Social Media Marketing, Computers, Microsoft Office
Education
American InterContinental University 2010 — 2015
BA/Masters, Business, 3.93
Minnesota State University, Mankato 1983 — 1994
AS-Business Admin, Business, English, Psychology, Computer Science
Southern Illinois Healthcare May 2013 - Present
CHAN Healthcare Auditors July 2010 - April 2011
AETNA INSURANCE September 2002 - February 2010
Fred S. James Insurance 1978 - 1980
Skills
Calendars, Process Improvement, Employee Benefits, Healthcare, Budgets, Expense Reports, Administrative..., Time Management, Microsoft Excel, Travel Arrangements, Management
Education
Robert Morris University - Illinois 1978 — 1979
Associates, Secretarial
AETNA Insurance April 2012 - Present
Arizona Department of Corrections October 2007 - April 2012
Maricopa Community Colleges March 2006 - September 2007
Michigan Department of Information Technology - Michigan State Police October 1998 - August 2004
Skills
SQL Server, ASP.NET, AJAX, .NET, Systems Analysis, T-SQL, Application Development, Microsoft C#, Microsoft Reporting..., Microsoft Visual Studio..., Microsoft Office (Word,..., Microsoft Visio, Visual Studio, Web Services, Software Documentation, Access, Web Applications, Web Development
Education
W.P Carey School of Business, Arizona State University 2005 — 2006
M.S ., Information Management
Eastern Connecticut State University 1991 — 1997
B.S., Computer Science
Aetna Insurance July 1991 - Present
Education
Centennial College 1979 — 1982
Communication and Media Studies
Millennium Risk Managers Claims ManagerAvizent2001 - 2011
ATTENTA, INC 1993 - 2011
Aetna Insurance 1981 - 1983
Skills
Workers Compensation, Insurance, Claims Management, Claim, Legal Liability, Liability, Property & Casualty..., Claim Investigation, Risk Management, Litigation Management, Managed Care, Medicare, Casualty, Employee Benefits, Workers' Compensation..., Long-term Care, Liability Analysis, Product Liability, Subrogation, Professional Liability, Public Liability, Disability Management, Mediation, Commercial Insurance, Claims Handling, Claims Resolution, Property Damage, Brokers, General Insurance, Excess, Health Insurance, Accident, Reinsurance, Insurance Law, Commercial Lines, Disability Insurance, Settlement, Self-insured, PPO, Adjusters, Underwriting, Claims Investigations, Casualty Claims, Medical Malpractice, Xactimate, Personal Injury, Captives, Provider Relations, Adjustments, Fraud
Education
University of Pittsburgh-Johnstown 1968 — 1969
McKinney & Associates Marketing & ProducerHolman & Holman AgencyAugust 2012 - July 2013
Deep South Surplus March 2008 - October 2011
CNA Insurance October 2000 - February 2008
Travelers April 1996 - August 2000
Aetna January 1985 - April 1996
Aetna Insurance 1978 - 1985
Skills
Workers Compensation, Excess, Underwriting, Liability, Umbrella Insurance, Brokers, Professional Liability, Commercial Lines, Commercial Insurance, Inland Marine, Insurance, General Insurance, CPCU, Casualty, Legal Liability, Property & Casualty..., Employment Practices..., D&O, Claims Management, Liability Analysis, Reinsurance
Education
Middle Tennessee State University 1973 — 1974
MA, Economics
Middle Tennessee State University 1969 — 1973
BS, Finance
Seeking New Opportunities December 2011 - Present
Travelers 1993 - 2011
Aetna Insurance 1988 - 1993
Skills
Conversational Spanish, Webinar tools - Learn..., MS Word, Excel,..., Training - formal and..., Partnering, Coaching, Customer Relations, Strong time management..., Deadline Driven, Insurance, Underwriting, Microsoft Office, Teamwork, General Insurance, Problem Solving, Microsoft Excel, Sales, Casualty, Customer Service, Customer Retention, Property & Casualty...
Education
Queens College
Bachelor of Arts, Psychology
Aetna Insurance February 2005 - Present
Anthem Blue Cross Blue Shield January 2004 - December 2004
Anthem Blue Cross Blue Shield January 2003 - December 2003
Anthem Blue Cross Blue Shield January 2000 - December 2002
Anthem Blue Cross Blue Shield September 1997 - December 1999
Anthem Blue Cross Blue Shield January 1987 - August 1997
Anthem Blue Cross Blue Shield September 1982 - December 1986
Skills
Product Management, Insurance, Process Improvement, Strategy, Vendor Management, Business Analysis, Business Process..., Program Management, Management, Cross-functional Team..., SDLC, Team Building, Leadership, Project Management, Change Management
Education
University of New Haven
Master of Business Administration (MBA), Health/Health Care Administration/Management
Southern Connecticut State University
Bachelor of Science (BS), Psychology - Minor in Sociology
Aetna Insurance 2007 - 2011
GFS Chemicals January 2006 - October 2007
J.P.Morgan Chase August 2000 - January 2006
Education
Marion Technical College 2011 — 2014
Associate's degree, Medical billing/coding, a
Aetna Insurance 2000 - 2010
Magellan Behavioral Health May 2000 - October 2004
Skills
Chronic Care Management, Employee Relations, Mental Health Counseling
Education
Temple University 1973 — 1980
Master's degree, Clinical Psychology
AMEX Assurance September 2013 - Present
American Express August 2011 - September 2013
Aetna Insurance 2004 - 2005
Skills
Microsoft Excel, Process Improvement, Call Centers, Microsoft Office, Financial Analysis, PowerPoint, Outlook, Microsoft Word, Business Analysis, Team Leadership, Quality Assurance
Education
Guilford College 2010 — 2011
Community and justice studies
McMichael High School
Aetna Insurance January 2007 - February 2011
Aetna 2007 - 2011
TAO Marketing & Graphic Design June 2002 - May 2006
Sanco Industries May 1997 - June 2002
Education
The Art Institute of Pittsburgh-Online Division
Bachelors Degree, Marketing
Aetna Insurance July 2001 - Present
Education
Broward Community College
Aetna Insurance November 2011 - Present
Yankee Candle Co. May 2011 - January 2012
Aetna Insurance June 2008 - March 2011
Skills
Active Directory, Windows Server, VPN, Network Administration, Microsoft Exchange, Servers, Troubleshooting, System Administration, Data Center, Networking, Analysis, Process Improvement, CRM
Education
University of California, Santa Barbara 2002 — 2006
Bachelor of Arts (B.A.), History
Johnny Branum Insurance Agency 1978 - Present
AIG Insurance October 1980 - October 1986
Aetna Insurance September 1977 - September 1980
Skills
Insurance, Umbrella Insurance, Term Life Insurance, General Insurance, Casualty, Legal Liability, Whole Life, Universal Life, Renters, Motorcycle, Inland Marine, Medicare, Flood Insurance, Employee Benefits, RV, Property & Casualty...
Education
Texas Tech University 1975 — 1977
Bachelor of Fine Arts (BFA), Education
Monterey High School 1966 — 1968
LOWE’s Home Improvement January 2013 - June 2013
YMCA of Arlington January 2007 - January 2010
Applebee’s Grill and Bar January 2007 - January 2009
Aetna Insurance January 2007 - January 2008
Skills
Teamwork, English, PowerPoint, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, Customer Service, Team Leadership, Business Strategy, Financial Analysis, Research, Public Speaking, Management, Market Research, Strategic Planning
Education
Texas State University 2010 — 2013
Bachelor's degree, Business Administration and Management, General
Tarrant County College 2008 — 2010
Associates, Business Management
University of Pittsburgh Medical Center July 2014 - Present
Aetna Insurance October 2009 - Present
Citizen's Bank October 2001 - October 2009
Mellon Bank October 1999 - October 2001
PNC September 1997 - October 1999
William H. Stubblefield, Esquire June 1990 - January 1996
Reed Smith LLP August 1986 - March 1988
Skills
Microsoft Excel, Microsoft Office, Strategic Planning, Public Speaking, Budgets, Coaching, Microsoft Word, PowerPoint, Financial Analysis, Management, Healthcare, Team Building, Leadership, Sales, Insurance, Process Improvement, Accounting, Marketing, Research, Criminal Law, Legal Compliance, contracts, insurance claims, Written Communication, Policy Analysis, Interpersonal Skills, Interpersonal..., Legal Research, Legal Writing, Legal Advice, Contract Management, Medical Billing, Client Billing, Billing Solutions, Medicare Advantage, Medicare Part D, Medicare, Retail Banking, Inside Sales, Customer Service, Customer Relations, Customer Experience
Education
University of Pittsburgh School of Law 1983 — 1986
Doctor of Law (JD), Law
Indiana University Bloomington 1978 — 1983
Bachelor of Arts (B.A.), Political Science and Government
Aetna Insurance October 2011 - October 2013
Centers for Medicare & Medicaid Services May 1989 - October 2011
Self Employed January 2005 - April 2009
Skills
Medicare Hospital..., Policy, Program Management, Medicare, Quality Assurance, Healthcare, Quality Improvement, Strategy, Hospitals, Health Insurance, Program Evaluation, Managed Care, Medicaid, Medicaid Managed Care, HIPAA, Health Policy, Insurance
Education
University of Pittsburgh, GSPIA 1987 — 1989
MPA, Public Administration
Chatham College 1981 — 1985
Bachelor of Arts (B.A.), Psychology
Aetna Insurance January 2015 - Present
Education
Gannon University 1975 — 1980
Bachelor Biology, Biology, General
Aetna Insurance 1996 - April 2014
American Express February 1992 - February 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Outlook
Education
North Carolina Central University 1985 — 1990
Bachelor's Degree, Business Administration
UMR a United Healthcare Company November 2008 - Present
UnitedHealthcare_ November 2008 - Present
Allstate Insurance Company September 2007 - November 2008
Aetna Insurance October 1997 - August 2007
Skills
Health Insurance, Insurance, Claim, Reinsurance, Disability Insurance, Brokers, Medicare, Managed Care, Employee Benefits, Life Insurance, PPO, Claims Management, HMO, Workers Compensation, Healthcare
Education
South Suburban College 2013 — 2016
Bachelor of Science, Nursing
International Business College
Ivy Tech State College
Bachelor of Science, Paralegal
Great American Insurance November 1991 - Present
Great American Insurance April 1971 - Present
Prudential Insurance Co April 1983 - November 1991
Aetna Insurance March 1971 - April 1981
Skills
Liability, Property & Casualty..., Legal Liability, Commercial Insurance, Casualty, Insurance, Claim, General Insurance, Claims Management, Underwriting, Professional Liability, Workers Compensation, Umbrella Insurance, Reinsurance, Subrogation
Education
Boston University 1967 — 1971
BS
Aetna Insurance
Skills
Healthcare, Nursing, Hospitals, Leadership, Management
Education
The College of New Jersey 1992 — 1996
Bachelor of Science Degree in Nursing, Registered Nursing/Registered Nurse
Travelers January 2011 - Present
Travelers' Insurance 2002 - 2013
Travelers' Insurance January 2009 - January 2011
Travelers' Insurance January 2007 - January 2009
Travelers' Insurance January 2002 - January 2007
Federated Mutual Insurance Company January 2000 - January 2002
C.N.A Insurance January 1998 - January 2000
Hartford Insurance January 1996 - January 1998
Aetna Insurance January 1987 - January 1996
Skills
Management, Leadership, General Insurance, Insurance, Sales, Sales Operations, Underwriting, Workers Compensation, Commercial Insurance, Umbrella Insurance, Legal Liability
Education
Morehouse College
Bachelor of Arts, Business Administration