Affiliated Computer Services (ACS)
Industry: Information technology company
DescriptionAffiliated Computer Services Inc. was a company that provided information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. ACS was based in Dallas, Texas. ACS was ranked at number 341 on the 2010 Fortune 500 list. Headquarters: Dallas, TX Number of employees: 74,000 – (June 2009) Parent organization: Xerox Founder: Darwin Deason Founded: 1988 Subsidiaries: Affiliated Computer Services International B.V.,
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Affiliated Computer Services (ACS) Employees
Tri-City Cardiology Consultants September 2014 - Present
GlobalMedia Group, LLC March 2012 - August 2014
Apogee Physicians October 2007 - June 2012
All Copy Products May 2006 - May 2007
Affiliated Computer Services (ACS) February 2003 - May 2006
Skills
Customer Service, Microsoft Office, Public Speaking, Research, Project Management, Outlook, Software Documentation, Social Media, Healthcare, Healthcare Information..., Team Building, New Business Development, PowerPoint, Change Management, Microsoft Excel, Team Leadership, Hospitals, Training, Leadership, Management, Leadership Development, Process Improvement, Account Management, Human Resources, Recruiting, Budgets, Program Management, Strategic Planning, Data Analysis, Quality Assurance, Employee Relations, Marketing, Business Development, Coaching, Negotiation
Education
Arizona School of Massage Therapy
Certificate
Mesa Community College
Associates Degree
EY July 2015 - Present
EMC October 2013 - July 2015
Xerox November 2011 - October 2013
Affiliated Computer Services, a Xerox Company April 2011 - October 2011
Affiliated Computer Services (ACS) April 2005 - April 2011
The CyberNet Group January 2003 - January 2005
XACCT Technologies GmbH January 2000 - December 2002
Grobel Consulting Services January 1994 - January 2000
ICG Interconnect AG January 1998 - June 1999
Electronic Data Systems January 1996 - January 1998
Skills
SaaS, Cloud Computing, Enterprise Software, Outsourcing, Data Center, Cross-functional Team..., Strategy, Program Management, Business Intelligence, Solution Selling, Strategic Partnerships, Team Leadership, IT Strategy, Enterprise Architecture, Business Development, ERP, Telecommunications, SDLC, Managed Services, Selling, Solution Architecture, Leadership, Business Process, IT Service Management, Strategic Technology..., Customer Intimacy, Professional Services, Consulting, IT Outsourcing, Cross-functional..., Information Technology, Integration, ITIL, Security, Business Strategy, Virtualization, Management, Pre-sales, IT Management, Outsourcing Advisory, New Business Development, Multi-lingual: German,..., Extensive International..., Strategy Development, VMware, Infrastructure, Disaster Recovery, CRM, Vendor Management, Sales
Education
The University of Southern Mississippi 1997 — 1998
MS
University of California, Santa Cruz 1994 — 1994
Certificate
University of Pennsylvania 1984 — 1988
BSE
Maret
EDMC March 2013 - June 2014
EDMC May 2012 - March 2013
Delta Career Education January 2009 - November 2011
Southwestern Pediatrics May 2009 - May 2010
Affiliated Computer Services (ACS) February 2006 - January 2009
Affiliated Computer Services (ACS) February 2003 - February 2006
Premier Business Services October 2002 - February 2003
Skills
Customer Service, Strategic Planning, Microsoft Excel, Financial Planning, Financial Coaching, Superior Communications..., Close Attention to..., Multi Tasking, Bilingual, Hands-on leader, Fast Learner, Strongly self-motivated, Accreditation, Adult Education, Campus, Career Counseling, Higher Education, Staff Development, Student Affairs, Student Financial Aid, Training, CampusVue, Interviews, Management, Process Improvement, Teamwork, Hiring, Title IV, Leadership, Higher Education..., Student Development, Student Loans, Leadership Development, Student Counseling, Critical Thinking, Career Development, Outlook, Data Analysis, Student Engagement, Policy, Financial Aid..., Microsoft Office, Educational Leadership, Team Building, PeopleSoft, NSLDS, Nonprofits, Job Coaching, Research, Microsoft Word
Education
Argosy University Phoenix 2014 — 2016
Bachelor's degree, Psychology
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Business Management, 3.5
Lamson College 2008 — 2009
Certificate, Medical Assistant, 4.0
Cobaes 03 Velina Leon de Medina 1993 — 1996
High School Diploma, Accounting/Administration II, Computer Business Systems, 3.9
Margarita Maza de Juarez 1990 — 1993
Secretarial and Accounting Diploma, Accounting/Administration I, Computer Business Systems I, 3.9
Ebken Contracting, Inc. March 2010 - Present
Duquesne University 2011 - 2012
Affiliated Computer Services, A Xerox Company 2005 - 2010
Affiliated Computer Services (ACS) 2001 - 2005
ProcureNet 1997 - 1999
KPMG LLP 1995 - 1997
KPMG LLP 1990 - 1995
KPMG LLP 1985 - 1989
Skills
Outsourcing, Customer Relations, Consultative Selling, Strategic Planning, Account Management, Mentoring, Risk Management, Team Building, New Business Development, Contract Negotiation, Compliance, Cross-functional Team..., Team Leadership, Strategic Partnerships, Organizational..., Business Process..., IT Strategy, Customer Satisfaction, Integration, Management Consulting, Business Strategy, Service Delivery, Customer Service, Management, Leadership
Education
Robert Morris University
M.B.A., Masters of Science in Business Administration
Point Park University
BS, Computer Science
None. May 2005 - Present
Affiliated Computer Services (ACS) August 1999 - February 2000
Ft Hood, Ft Bliss, Saudi Arabia August 1994 - June 1998
Skills
Microsoft Office, Microsoft Word, Customer Service, Leadership, Healthcare, Data Entry, Quality Assurance, Hospitals, Data Analysis, Time Management, Troubleshooting, Access, Teamwork, PowerPoint, Customer Satisfaction, Research, Outlook, Training, Microsoft Excel, Windows, Analysis, Team Building
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
Master of Public Administration (MPA), Health/Health Care Administration/Management, A
University of Phoenix 2006 — 2009
Bachelor of Science (BS), Healthcare Administration, 4.0
Central Texas College 2002 — 2005
Associate of Arts and Sciences (A.A.S.), Medical Laboratory Technician, 4.0
Person High School 1990 — 1994
HS Diploma, Health, 3.75
HonorHealth April 2015 - Present
Pokriefka Consulting, Inc. 2009 - Present
ATT October 2014 - February 2015
Phoenix Signal 88 Security June 2014 - 2014
RadioShack 2013 - 2013
The Melikian Center: 2012 - 2013
Affiliated Computer Services (ACS) 2005 - 2007
OfficeMax 2004 - 2005
Jake's Contracting Company 2003 - 2004
Skills
Customer Service, Operations Management, Change Management, Project Management, Management, Program Management, Logic, Retail, Quality Assurance, Marketing, Computer Hardware, Computer Proficiency, IT Management, Money Management, Start-ups, CRM, Self Defense, Physical Security, Security
Education
Arizona State University 2009 — 2014
Bachelor's Degree, Philosophy and Logic
John Adams High School 2004 — 2006
Diploma
Fiserv September 2010 - Present
Vesta Corporation March 2009 - September 2010
Comcast October 2006 - March 2009
Affiliated Computer Services (ACS) February 2006 - October 2006
Corillian Corporation September 2000 - February 2006
Skills
VMware, VMware ESX, Windows Server 2008, Windows Server 2003, vSphere, Enterprise Architecture, Datacenter..., Virtualization, IT Management, Computer Security, Storage Management, Storage Area Networks, System Administration, System Architecture, Networking, Microsoft Certified..., Network Administration, Network Architecture, Windows Server, Security, Disaster Recovery, Databases, Integration, Microsoft Exchange, Servers, High Availability, DHCP, VMware Infrastructure, Infrastructure, Hardware, Storage, Active Directory, NetApp, Data Center..., Data Center, Enterprise Software, Cisco Technologies, Management, Information Technology
Education
University of Phoenix 2003 — 2005
MBA, Technology Management
Portland State University 1996 — 1999
Bachelors of Science, Economics
In support of legacy healthcare software systems July 2014 - Present
Xerox State Healthcare LLC July 2011 - June 2014
Aramark Uniform Services June 2010 - December 2010
Affiliated Computer Services (ACS) June 2009 - December 2009
Health Net September 2005 - June 2009
State of Nevada, Division of Child and Family Services March 2004 - October 2004
Insurers Administrative Corporation October 2003 - March 2004
Sierra Health Services July 2003 - October 2003
PacifiCare Health Systems December 2001 - March 2002
South Shore Yacht Club (SSYC) January 2001 - January 2002
Skills
Six Sigma, Team Management, Project Management, Team Building, Business Analysis, Process Improvement, Team Leadership, Strategic Planning, SDLC, Access, Analysis, Vendor Management, Program Management, SQL, Project Planning, PMP, Databases, Software Project..., SharePoint, Visio, Outsourcing, Requirements Analysis, Leadership, Business Intelligence, Integration, Training, Business Process..., Requirements Gathering, Software Documentation, Business Process, IT Management, IT Strategy, Systems Analysis, Quality Assurance, Software Development, PMO, MS Project, Disaster Recovery
Education
California State University-Sacramento 1971 — 1976
Bachelor's Degree, Computer Science
Antelope Valley College 1968 — 1971
Associates of Arts, Electrical Engineering
Paraclete High School 1964 — 1968
Graduate, General education
HMS April 2010 - Present
Hewlett-Packard November 2006 - April 2010
LJC Management June 2005 - August 2006
Affiliated Computer Services (ACS) September 2003 - May 2005
Affiliated Computer Services (ACS) December 2002 - August 2003
Pretzel Time and Cookie Co November 1998 - November 2002
Skills
Medicaid, HIPAA, Process Improvement, Health Insurance, Medicare, SharePoint, Healthcare, Project Management, Insurance, Leadership, Management, Provider Relations, Program Management, Claim, Software Documentation, Managed Care, Vendor Management, Hospitals, Healthcare Information..., Healthcare Consulting, Visio
Education
Florida State University 1998 — 2002
Bachelor of Science (BS), Business Administration and Management, General
Florida State University - College of Business 1998 — 2002
BS, Management, HR Management, Multinational Business
Towers Watson September 2011 - Present
Mercer August 2008 - August 2011
JCPenney 2005 - 2008
EDS 2003 - 2005
Benefit Partners, LLC 2002 - 2003
Affiliated Computer Services (ACS) 2000 - 2001
Skills
Employee Benefits, HR Consulting, Benefits Administration, Performance Management, Deferred Compensation, Talent Management, Defined Benefit, HRIS, Organizational..., Employee Relations, Employee Engagement, Insurance, Human Resources, Organizational Design, Succession Planning, Workforce Planning
Education
Southern Methodist University 1992 — 1996
Bachelor of Business Administration (B.B.A.), Marketing
Seacret May 2015 - Present
Williams Lea May 2014 - May 2015
STRIVE DC April 2014 - May 2014
Caribou Coffee 2012 - 2014
Starbucks October 2010 - January 2012
Opera Co of NC 2008 - 2009
Affiliated Computer Services (ACS) September 2007 - November 2008
Larouche Youth LLC March 2004 - July 2007
Skills
Training, Management, Call Centers, Customer Service, Cashiering, Typing, Copy Typing, Restaurants, Customer Satisfaction, Microsoft Office, Nonprofits, Social Media, Time Management, Public Speaking, Microsoft Excel, Strategic Planning, Microsoft Word, Leadership, PowerPoint, Data Entry, Team Building, Project Management, Event Planning
Education
Durham Technical Community College 2001 — 2002
G.E.D, Adult High School/Secondary Diploma Program
National Frozen Foods August 2014 - Present
Bletsian Solutions December 2013 - Present
Home November 2011 - Present
Mars Hill Church September 2013 - August 2014
Puget Sound Energy October 2012 - November 2012
Randstad August 2011 - December 2011
Affiliated Computer Services (ACS) March 2011 - July 2011
The Wellness Center July 2010 - August 2010
Olympic Collection, Inc February 2007 - March 2009
Express Personnel February 2006 - July 2006
Skills
Windows 7, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, NetMeeting, Visio, Access, PowerPoint, Data Entry, Mac, Customer Oriented, Office Administration, Cash Handling Experience, Multi-line Phone, Fax, Scanners, Filing, 10 Key, Calendaring, Openings, Closings
Education
DeVry University-Washington 2001 — 2005
Bachelor of Science (BS), Business Administration/Human Resources, Pending
Silverado High School 1984 — 1985
Laguna Hills High School 1980 — 1983
Seton Hall University January 2013 - Present
Seton Hall University July 2007 - December 2012
Intronis Technologies November 2005 - July 2007
Seton Hall University June 2001 - May 2005
Affiliated Computer Services (ACS) May 2002 - August 2004
Skills
SQL, Databases, MySQL, Linux, Cognos, Web Applications, Data Analysis, Business Intelligence, OS X, Business Analysis, Higher Education, Student Affairs, HTML, Oracle, Database Administration, System Administration, Microsoft SQL Server, PHP, Amazon Web Services..., VMware, Nginx, Google Analytics, Java, Distance Learning, Teaching, Statistics, Windows, Unix, JavaScript, IT Business Strategy, Enterprise Risk..., Distributed Systems, Systems Engineering, Enterprise Architecture, Application Architecture, IT Security Best..., Strategic IT Management, Vendor Management, Data Modeling, Data Warehousing, Cloud Computing, Scalability, SaaS, System Architecture
Education
Seton Hall University 2008 — 2012
MBA, Finance
Seton Hall University 2001 — 2005
BS, Computer Science
Mohawk Valley Community College MVCC January 2012 - Present
St. Paul's Catholic Church November 2012 - March 2014
Theodore Roosevelt Center December 2012 - April 2013
Durham University July 2011 - July 2011
Affiliated Computer Services (ACS) June 2009 - January 2010
Ilion Junior/Senior High School September 2003 - June 2007
Veteran's Service Agency June 2000 - August 2003
New York State Military History Museum January 2003 - May 2003
Skills
Higher Education, Library Instruction, Information Literacy, Community Outreach, Library Science, Collection Development, Virtual Reference, Library, Academic Libraries, Research, Library Reference, Cataloging, Electronic Resources, Interlibrary Loan, Libraries
Education
University at Buffalo 2010 — 2011
Master's Degree, Library and Information Studies
Siena College 1999 — 2003
Bachelor's Degree, American Studies
Self-Employed 1996 - Present
Partners In Prayer (PIP) March 2009 - June 2015
Applebee's December 2014 - March 2015
Venan Family September 2011 - September 2011
Faith Bible Church April 2008 - June 2008
Sofa Express & More October 2007 - January 2008
Affiliated Computer Services (ACS) May 2006 - August 2006
Portline Website Builders October 2004 - November 2005
Skills
Singing, Songwriting, Performing, Screenwriting, Basic Computer Skills, Basic Web Design, Good Spelling, Organizing, Good Communicator, Outgoing, Driving, Quadra-lingual, Band, Concerts, Music, Recording, Bands, Music Industry, Computer Proficiency, Event Planning, Microsoft Office
Education
Musicians Institute 2009 — 2010
None, Independent Artist Program
Merced College 2008 — 2008
None, General Studies
George Fox University 2006 — 2007
None, General Studies
Franklin High School 2002 — 2004
High School Diploma, General Studies
Laguna Hills High School 2001 — 2002
General Studies
Columbia Christian School 1996 — 2001
General Studies
Palmer Gas/Ermer Oil Company July 2014 - Present
Currently seeking administrative Position May 2014 - July 2014
Schneider Electric February 2007 - May 2014
Hi-Tech Duravent a division of Flexible Technologies June 2004 - February 2007
Affiliated Computer Services (ACS) October 2001 - June 2004
US Airways July 1998 - October 2001
Skills
Time Management, Procurement, Data Entry, Customer Service, Invoicing, Budgets, Accounts Payable, Databases, Accounts Receivable, Administration, Administrative..., Microsoft Excel, Microsoft Word, Training
Education
Northern Essex Community College 2008 — 2012
General Studies
Salem State College 1997 — 2000
General Studies
IBM February 2012 - Present
Affiliated Computer Services (ACS) January 2005 - February 2012
Chubb Group of Insurance Companies November 1999 - January 2005
Chubb Group of Insurance Companies June 1998 - November 1999
Skills
Technical Support, Hardware, Laptops, Printers, Blackberry, Desktop Computers, Remote Access, Windows 7, Windows XP, Lenovo X1 Carbon Laptops, Lenovo X230 Tablets, HP Digital Senders
Education
Montclair State University 1990 — 1994
Bachelor of Arts (BA), Psychology
American School of Business
Property & Liability Insurance and Commercial Insurance
Lehman Technology Solutions June 2013 - Present
Xerox June 1997 - June 2013
Affiliated Computer Services (ACS) January 2003 - January 2005
Affiliated Computer Services (ACS) January 1999 - January 2003
Business Records Corporation - Solano County District Attorney January 1997 - January 1999
Pacific Bell November 1996 - June 1997
Jelly Belly, Herman Goelitz Candy Co May 1994 - November 1996
Skills
Citrix XenDesktop, Citrix XenApp, NetApp Filers, vSphere, VMware, Virtualization, Active Directory, Servers, Windows Server, Powershell, Data Center, Disaster Recovery, Technical Support, System Administration, Network Administration, Citrix, VMware ESX, Computer Hardware, Linux, Project Management, Hardware, IT Management, Infrastructure, SharePoint, SQL, TCP/IP, Integration, Troubleshooting, MySQL, Storage Area Networks, Windows, SAN, Software Installation, DNS, Networking, Dell PowerEdge Servers, Group Policy, Citrix Metaframe, Computer Security, Consolidation, Red Hat Linux, Cloud Computing, Microsoft Certified..., NAS, VMware Infrastructure, Operating Systems, LAN-WAN, Watchguard Firewalls, Exchange 2013, Amazon Web Services...
Education
Unitek Education 2007 — 2007
Certificate Program, Citrix
Solano Community College 2002 — 2003
Associate of Arts (AA), English Language and Literature, General
Computer Services Instruction 2002 — 2002
Microsost Certified Engineer Certification
Solano Community College 1989 — 1991
Associate of Science (AS) Degree, Information Technology, Networking and Applications Specialist
Atos July 2015 - Present
Xerox Services May 2010 - June 2015
Affiliated Computer Services (ACS) December 2007 - April 2010
Affiliated Computer Services 2003 - December 2007
Ingram Micro 2001 - 2003
ConAgra Foods 1999 - 2001
Fairmont Private School 1997 - 1999
Southern California Edison 1994 - 1997
Security Pacific Automation Company (SPAC) 1988 - 1993
Unocal 1981 - 1987
Skills
Enterprise Architecture, Data Center, Mainframe, Capacity Planning, Solution Architecture, Disaster Recovery, IT Strategy, ITIL, MVS, DB2, CICS, TSO, IT Management
Education
California State University-East Bay 1978 — 1981
Batchelor of Science, Mathematics, Biology, Chemistry
California State University-Fullerton 1974 — 1976
Bachelor of Science (BS), Mathematics and Computer Science
North Carolina Department of Health and Human Services September 2014 - Present
Self-Employed Technical Support February 2013 - Present
North Carolina Tutoring and Learning Association (NCTLA) March 2014 - Present
Orange County, North Carolina May 2011 - Present
Central Carolina Community College January 2013 - August 2014
Central Carolina Community College January 2012 - December 2013
Central Carolina Community College August 2012 - December 2012
Affiliated Computer Services (ACS) September 2011 - January 2012
US Department of Commerce, Census Bureau April 2010 - August 2010
Whole Foods Market February 1994 - November 2009
Skills
Microsoft Office, Project Management, Sustainability, Community Outreach, Renewable Energy, Solar Thermal, Solar PV, Energy Efficiency, Renewable Energy Systems, Instructor-led Training, Academic Tutoring, Customer Service, Technical Support, Help Desk Support, Solid computer skills, Data Backup Solutions, Technical Writing, Symantec Antivirus, End User Training, Computer Hardware, PC Software, Employee Management, Retail Sales, Oral & Written..., Event Management, Natural Foods, Automotive Repair, Handyman Services, Microsoft Excel, Research, Microsoft Word, Data Analysis, Program Management, PowerPoint, Problem Solving, Training, Software, Editing, Public Speaking, Leadership, Teaching, Networking, Alternative Energy, Proctoring, Higher Education, Analysis, Troubleshooting, Statistics
Education
North Carolina State University 1988 — 1992
Bachelor's Degree, Materials Science and Engineering, 3.8 / 4.0
Central Carolina Community College 2012 — 2013
Associate's Degree, AAS in Sustainability Technologies, Alternative Energy track, and Certificate in Green Building, 4.0 / 4.0
Science Hill High School 1984 — 1988
High School Diploma
Enova Financial February 2011 - Present
TCE Incorporated February 2009 - Present
US Department of Labor January 2009 - Present
U.S. Department of Labor February 2009 - September 2010
Affiliated Computer Services (ACS) 2009 - 2010
GP (General Products) September 2008 - January 2009
GP (General Products) September 2008 - December 2008
Bank of American May 2005 - May 2008
Bank of America May 2005 - May 2008
Bank of America May 2005 - May 2008
Skills
Customer Service, Program Management, Customer Satisfaction, Software Documentation, Call Center, Training
Education
DeVry University 1998 — 2002
BS, Computer Science
DeVry University
BS, Computer Science
DeVry University
BS, Computer Science
St. Rita High School
Diploma
St. Rita High School
Diploma
Affiliated Computer Services 2008 - Present
Affiliated Computer Services (ACS) 2004 - Present
Toastmasters International 2002 - Present
ACS-INC 1986 - Present
McDonald's Corporation 1986 - 2008
Education
Northern Illinois University 1984 — 1985
College of DuPage
Communications Supply Corporation July 2014 - Present
New York Deli & Bagel November 2013 - June 2014
Tyler's Taproom November 2013 - June 2014
The Deli Restaurant May 2011 - October 2013
Affiliated Computer Services (ACS) May 2010 - August 2010
Bob Evans August 2005 - August 2009
Skills
Microsoft Office, Research, Public Speaking, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Social Media, Higher Education, Event Planning, Photoshop, Strategic Planning, Project Management
Education
Penn State University 2008 — 2012
Bachelor of Science (B.S.), Energy Business Finance
Northrop Grumman Corporation May 2014 - Present
QSSI January 2014 - May 2014
QSSI November 2013 - January 2014
QSSI October 2012 - November 2013
SecureNet Payment Systems May 2011 - October 2012
NCR Corporation September 2010 - May 2011
Field Solutions September 2009 - September 2010
Peak Systems, Inc. September 2008 - September 2009
Allegany College of Maryland January 2008 - February 2009
Affiliated Computer Services (ACS) June 2003 - July 2006
Skills
Technical Support, Information Technology, Leadership, Training, Management, Employee Training, Team Leadership, Software Documentation, Project Management, Customer Service, Operations Management, Technical Writing, Data Analysis, Integration, Instructional Design, Technical Documentation, Situational Leadership, Organizational..., Strategic Leadership, Quality Assurance, SharePoint, Troubleshooting, Cross-cultural Teams, Performance Measurement, Program Management
Education
University of Phoenix School of Advanced Studies 2009 — 2015
Doctorate (DM/IST), Business Management and Organizational Leadership
University of Phoenix School of Business 2008 — 2009
Master of Business Administration (MBA), Business Administration
Frostburg State University 2005 — 2008
Bachelor of Science (BS), Political Science and Government
Xerox 2007 - Present
Affiliated Computer Services (ACS) January 2010 - January 2011
Affiliated Computer Services (ACS) April 2008 - January 2010
Affiliated Computer Services (ACS) April 2007 - January 2008
Cintas November 2005 - February 2007
Aon Hewitt October 2003 - November 2005
Accenture January 1991 - January 2003
Citicorp Diners Club January 1988 - January 1991
Skills
Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Training, Recruiting, Strategy, Salesforce.com, Coaching, Performance Management, Account Management, Human Resources, Team Building, Leadership, Management
Education
Xavier University 2007 — 2008
Master of Education (MEd), Human Resources Development
DePaul University 1990 — 1995
Bachelor of Arts (BA), English Language and Literature/Letters
Piqua High School 1978 — 1982
High School Diploma
Goethe Institut New York January 2015 - Present
Self employed February 2013 - Present
Affiliated Computer Services August 2008 - June 2012
Affiliated Computer Services (ACS) May 2007 - April 2008
Affiliated Computer Services (ACS) September 2004 - April 2007
SAPERION AG February 2004 - August 2004
BAYER Euroservices October 2001 - July 2003
LOREAL October 1997 - September 2001
DaimlerChrysler January 1996 - July 1997
Skills
HR Transformation, Outsourcing, Human Resources, BPO, Change Management, Projects, Internal Audit, Recruiting, Analysis, Payroll, Business Transformation, Call Centers, Training, Service Delivery, Personnel Management, Process Improvement, Management, Leadership, Team Management, Business Analysis, Business Process..., Performance Management
Education
Fairleigh Dickinson University 2010 — 2010
SPHR, SHRM System of Learning
Berufsakademie Karlsruhe 1997 — 2000
Bachelor’s Degree, Human Resources / Business Administration
Tulla Gymnasium Rastatt 1984 — 1993
EEOC January 2011 - Present
Wachovia August 2007 - December 2010
M&T Bank January 2007 - August 2007
Affiliated Computer Services (ACS) January 2003 - December 2005
Skills
Outlook, Microsoft Excel, Customer Service, Microsoft Office, Data Entry, Microsoft Word, Access, PowerPoint, Banking, Leadership, Training, Employee Relations, Analyze Information, Forecasting, Computer-savvy, 10 Key Touch, Cash-handling, Investigative Services, Statement Taking, Technical Writers
Education
Strayer Univeristy (NC) 2007 — 2012
Master Science in Information Systems, Software Engineering Management
Strayer University (NC) 2010 — 2010
Bachelor of Science, Business Administration/Management
Mountain State University 1996 — 2003
Associates, Business
Business & Decision North America November 2014 - Present
Business & Decision North America June 2013 - November 2014
Gemini Information Systems January 2007 - June 2013
Accusoft October 2011 - May 2012
Verrex Corporation March 2010 - March 2011
Braun Intertec Corporation August 2008 - June 2009
MC Communications, LLC August 2005 - August 2008
Affiliated Computer Services (ACS) November 2003 - August 2005
AccuSoft Corporation 1998 - 2003
Nexar Technologies 1996 - 1998
Skills
SalesLogix, Software Project..., Information Technology, Programming, Integration, Strategic Planning, Microsoft SQL Server, CRM, Databases, Software Development, Project Management, Leadership, Troubleshooting, Analysis, Adobe Neolane, Management, Solution Selling, Mobile Devices, .NET, SaaS, Cloud Computing, Web Applications, Enterprise Software, Business Intelligence, Requirements Analysis, ERP, Business Analysis, Sage
Education
Trinity College-Hartford 1992 — 1996
BA, Economics, Computer Science
UNSW Australia 1995 — 1995
Semester Abroad, Economics, Computer Science, Oceanography
The Prout School 1989 — 1992
High School Diploma
Koan Health January 2012 - August 2015
MedAssets July 2007 - January 2012
XactiMed July 2005 - July 2007
Corprasoft, Inc. April 2003 - July 2005
Affiliated Computer Services (ACS) November 1998 - April 2003
Diamond Head Software May 1996 - November 1998
Skills
C#, WCF, ASP.NET MVC, Agile Methodologies, Microsoft SQL Server, Web Services, REST, Scrum, T-SQL, AJAX, .NET, Test Driven Development, SOA, jQuery, WPF, Design Patterns, SQL Server, Ruby, Ruby on Rails, Go, PostgreSQL, Amazon Web Services..., Amazon EC2, Amazon S3, Amazon RedShift, MongoDB, TFS
Education
The University of Texas at Arlington 1989 — 1994
BS, Information Technology
Seeking Next Opportunity September 2012 - Present
ACS, a Xerox Company July 2010 - September 2012
Affiliated Computer Services July 2004 - March 2010
Affiliated Computer Services (ACS) October 2000 - June 2003
Affiliated Computer Services (ACS) May 2000 - September 2000
Internal Revenue Service February 1984 - May 2000
Skills
BPO, Process Improvement, Outsourcing, Offshoring, Service Delivery, Business Process..., IT Management, P&L Management, Professional Services, Team Management, Solution Selling, Management, Document Imaging, Document Management
Education
The University of Texas at Austin 1978 — 1980
Business Administration and Management, General
King County Elections October 2010 - November 2010
Affiliated Computer Services (ACS) June 2007 - July 2009
Washington Mutual (via Placement Pros staffing) November 2006 - May 2007
First Choice Health Network (via Pace Staffing) May 2006 - October 2006
Starbucks Corporation (via Pace Staffing) February 2006 - April 2006
Sur La Table (via Parker Services) December 2005 - February 2006
ER Solutions, Inc. August 2004 - November 2005
self December 2003 - February 2004
Washington State Bar Association July 2003 - October 2003
Imperial Parking (US), Inc. August 2001 - July 2002
Education
ORION 2011 — 2011
Clerical / Office Skills Training
South Seattle Community College 2003 — 2003
Certificate of Completion, Technical Support / Help Desk
Seattle University 1998 — 2001
Bachelor of Arts, Psychology
South Seattle College 1995 — 1998
Associate of Arts, Liberal Arts (Interdisciplinary studies)
Turner Sports June 2011 - Present
Turner Broadcasting October 2008 - August 2011
Turner Broadcasting November 2007 - October 2008
Turner Broadcasting - Digital Media Technologies February 2004 - November 2007
Affiliated Computer Services (ACS) 2003 - 2004
CIGNA Healthcare 1999 - 2003
Blue Cross Blue Shield of South Carolina 1993 - 1998
Skills
Digital Media, Project Management, Technical Operations, Integration, Business Analysis, Product Management, Leadership, Strategy, Strategic Planning, Management, Cross-functional Team..., Analytics
Education
Clemson University - College of Business and Behavioral Science
MBA
Clemson University - College of Business and Behavioral Science
BS
CGI Federal May 2012 - Present
NYS Forum June 2007 - Present
CGI January 2012 - September 2012
CGI Federal October 2000 - May 2012
Affiliated Computer Services (ACS) February 2000 - July 2000
The Associates August 1997 - February 2000
Nims Associates March 1995 - August 1997
Skills
Security, Business Continuity, Disaster Recovery, Risk Management, Public Speaking, Program Management, Contingency Planning, Crisis Management, Emergency Management, Risk Assessment, IT Governance, Information Security..., Incident Management, Governance, ITIL, Strategic Planning, ISO 27001, Cloud Computing, Enterprise Risk..., Outsourcing, Change Management, Government, Policy, IT Management, IT Service Management, PMP, Computer Security, Leadership, Enterprise Software, Professional Services, IT Strategy, Management, Information Security, Infrastructure, Enterprise Architecture, Consulting, Information Technology
Education
DRII MBCP class
DRII MBCP class
DRII MBCP class
University of Oklahoma
Bachelor's Degree, Management Information Systems
Dale Carnegie
Public Speaking and Dale Carnegie Course
Boston College
Statistics and Computer Science
Affiliated Computer Services (ACS) May 2006 - Present
Deutsche Bank (formerly Banker's Trust) 1996 - 2005
Platinum Group 1996 - 1996
WorldCom 1996 - 1996
Chemical Bank (now JP Morgan Chase) 1985 - 1995
Federal Reserve Bank of New York 1984 - 1985
Skills
PMP, SDLC, PMO, Project Portfolio..., Software Project..., Vendor Management, Project Management, ITIL, Integration, Leadership, Software Development, Management, Team Building, Disaster Recovery, Enterprise Software, Business Analysis, Testing, Cross-functional Team..., Program Management, Change Management, Process Improvement, Resource Management, Information Technology, Outsourcing, IT Management, Requirements Analysis, Business Process, Business Intelligence, Business Process..., Enterprise Architecture, Project Delivery, Agile Project Management, IT Service Management, IT Strategy, Service Delivery, Visio, MS Project
Education
New York University - Polytechnic School of Engineering
MS
City University of New York-Brooklyn College
BA
Cerner Corporation July 2014 - Present
Allie's Village Memory Care Homes, LLC June 2013 - March 2014
Delmar Gardens of Overland Park 2009 - 2013
Affiliated Computer Services (ACS) September 2004 - October 2007
Hallmark Cards January 1999 - October 2007
ACS 2004 - 2007
Affiliated Computer Services 2004 - 2007
RSI (Reproduction Services, Inc.) January 1998 - November 1998
Arthur Anderson, LLP January 1996 - December 1997
Pyramid Life Insurance Co. March 1994 - December 1995
Skills
Acquisitions, Rentals, Management, Software Development, SharePoint, Entrepreneurship, Windows, Service Desk, Marketing, Outsourcing, Public Speaking, Technical Support, Disaster Recovery, Healthcare, Lotus Notes, Program Management, Software Documentation, Project Management, Training, Troubleshooting, Social Media, Leadership, Active Directory, Coaching, XP, Access, Microsoft Office, Help Desk Support, Time Management, Customer Service, Process Improvement, System Administration, Microsoft Excel, Personal Development, Real Estate, Investment Properties, Vendor Management, Networking, Business Analysis, Data Analysis, Hardware, Cross-functional Team..., ITIL, Windows Server, Investments, Leadership Development, SDLC, Information Technology, Team Building, Team Leadership
Education
Johnson County Community College 2009 — 2011
RN, Nursing
Klemmer & Associates 2007 — 2008
Master, Personal Development
Southern Adventist University 1985 — 1989
Batchelor of Science, Computer Science
Georgia Cumberland Academy 1982 — 1985
High School Diploma, College Prep
Tarter Krinsky & Drogin LLP October 2014 - Present
White & Case LLP July 2008 - September 2014
Affiliated Computer Services (ACS) December 2004 - December 2007
Samsara Hotel October 2002 - December 2004
Skills
Accounts Payable, Invoicing, Tax, Accounting, Accounts Receivable, Account Reconciliation, Outlook, General Ledger, Bank Reconciliation
Education
City University of New York 2009 — 2013
Bachelor of Science, Accounting
Knox community College 2000 — 2002
Association of Accounting Technician certification (AAT), Accounting
Complete Home Control, LLC October 2014 - Present
Enterprise Recovery Systems, Inc.® July 2014 - October 2014
Elite Education Global February 2014 - March 2014
Elite Education Global November 2013 - February 2014
Opinionology February 2012 - November 2012
Logan's Heroes June 2010 - January 2012
Affiliated Computer Services (ACS) October 2009 - December 2009
Leavitt Farms August 2009 - October 2009
Skills
Research, Customer Service, Critical Thinking, Microsoft Excel, Intercultural..., Chinese culture, Time Management, Social Networking, PowerPoint, Teamwork, QuickBooks, Microsoft Office, Teaching, Organization, Cultural Awareness, Leadership, Mandarin Translation, Microsoft Word, Tutoring, Culture Change, Language Teaching, Presentations, Cashiering, Creative Writing, Curriculum Development, Curriculum Design, Interpretation, English, Baking, Social Media, Chinese, Cultural Sensitivity, Culture, Communication, Student Financial Aid, Bank Reconciliation
Education
Utah State University 2010 — 2013
Bachelor of Arts (B.A.), Global Communication, 3.6
BYU-Idaho 2007 — 2008
English Language and Literature, General, 3.2
MAXIMUS February 2012 - Present
MAXIMUS July 2009 - January 2012
Affiliated Computer Services (ACS) May 2008 - May 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Policy, Government, Risk Management, Program Management, Leadership, Data Analysis, Organizational..., Leadership Development, Human Resources, Employee Relations, Performance Management, Policy Analysis, Public Policy, Nonprofits
Education
Walden University 2010 — 2014
Doctor of Philosophy (PhD), Public Policy and Administration
University of Baltimore 2006 — 2009
Master of Public Administration (MPA), Public Administration
Benedict College 2002 — 2005
Bachelor of Arts (BA), Political Science and Government
Agency for Health Care Administration November 2005 - Present
Disc Adolescent Residential Treatment Center 2010 - May 2013
Office of Public Defender January 2005 - November 2005
Affiliated Computer Services (ACS) 2002 - 2003
Lockheed Martin IMS Corporation 1999 - 2002
Skills
Facilitators, Communication Skills, Clinical Research, Healthcare Management, Medicaid, Medicare, Mental Health, Social Policy, Public Relations, Query Writing, State Government, Microsoft Excel, Microsoft Word, PowerPoint, SPSS, Social Services, Public Health Education, Mental Health Counseling, Marketing Strategy, Community Outreach, Healthcare, Policy, Research, Government, Psychotherapy, Nonprofits, Program Evaluation
Education
Florida Agricultural and Mechanical University 2006 — 2009
M.Ed, Mental Health Counseling
Xcelerant Solutions Group July 2011 - Present
The Home Depot June 2010 - June 2011
ADP January 2008 - June 2010
Affiliated Computer Services (ACS) November 2006 - December 2007
NASCO March 2004 - November 2006
NASCO March 2001 - March 2004
WebMD November 1999 - March 2001
IBM November 1998 - November 1999
Skills
Soft Skills, Educational Technology, SnagIt, Captivate, Instructional Design, Needs Analysis, Blended Learning, Curriculum Development, Training, Performance Consulting, Employee Training, E-Learning, Training Delivery, Program Management, Camtasia, Performance Improvement, ILT, SCORM, ADDIE, Learning Management, Instructor-led Training, Coaching, Learning Management..., Performance Management, Organizational..., Adult Education, Technical Training, Hands-on Training, Technical Writing, Instructional Technology, Presenter, Distance Learning
Education
Boise State University 2010 — 2012
M.S., Instructional Design and Performance Technology
University of Alabama 1990 — 1996
B.A., Communications
Alliance Behavioral HealthCare November 2013 - Present
Duke University December 2006 - Present
LabCorp March 2001 - November 2006
Affiliated Computer Services (ACS) January 2000 - March 2001
Idaho State University July 1995 - December 1999
Skills
Microsoft SQL Server, MS .NET development, IIS web hosting, SSIS and ETL, Web Applications, Web Development, Databases, .NET, Data Warehousing, VB.NET, Visual Basic
Education
Idaho State University 1997 — 1999
Bachelor of Science (BS), Computer Science
University of Idaho 1992 — 1994
Master of Science (MSc), 1994
FutureSelect Portfolio Management, Inc. November 2007 - Present
Seattle Alternative Investment Association January 2009 - December 2011
Osmium Partners, LLC (Hedge Fund) September 2004 - October 2007
Affiliated Computer Services (ACS) July 2002 - October 2004
Deutsche Bank April 2001 - July 2002
MultiLing Corporation April 1999 - June 2001
Intel Corporation May 2000 - August 2000
Wal-Mart Stores, Inc. April 1999 - May 2000
Skills
Financial Modeling, Research, Due Diligence, Compliance, Financial Planning, Asset Management, Financial Analysis, Investment Banking, Investments, Hedge Funds, Valuation, Equities, Corporate Finance, Capital Markets, Portfolio Management, Alternative Investments, Private Equity, Asset Managment, Investment Management, Start-ups, Banking, Finance, Venture Capital, Securities, Equity Research, Strategic Financial..., Financial Markets, Strategy, Investment Strategies, Fixed Income, Derivatives, Mutual Funds, Analysis, Asset Allocation, Investment Advisory
Education
Brigham Young University
Bachelor of Science, Management, Finance Emphasis
Old Mill Senior HIgh
Old Mill Senior HIgh
Old Mill Senior HIgh
University of California, Berkeley, Haas School of Business
MBA, Finance
Bazaarvoice January 2014 - Present
Bazaarvoice July 2011 - January 2014
Whole Foods Market March 2010 - August 2011
Column5 Consulting September 2010 - March 2011
Whole Foods Market 2006 - 2010
Affiliated Computer Services (ACS) 2002 - 2005
Doubleclick, Inc 1999 - 2000
Education
Texas State University-San Marcos 2005 — 2007
MBA
University of Alabama 1997 — 2001
BA, Finance
The Droste Group, Inc. 2009 - Present
drk&a, inc. 2001 - Present
Affiliated Computer Services (ACS) 2005 - 2006
Capgemini (formerly Cap Gemini America) 1997 - 2001
Capgemini (formerly Cap Gemini America) 1995 - 1997
Sequel Computer Systems 1994 - 1995
Marycrest 1992 - 1993
Systemation (Division of Cap Gemini America) 1987 - 1992
Systemation (Cleveland) 1977 - 1986
Skills
Strategic Planning, Change Management, Business Strategy, Leadership Development, Executive Coaching, Team Building, Management Consulting, Mentoring, Organizational..., Staff Development, Succession Planning, Instructional Design, Management, Organizational..., Performance Management, Consulting, Leadership, Team Leadership, Coaching, Process Improvement, Training, Business Process..., Program Management, Entrepreneurship, Business Development, Talent Management, Workshop Facilitation, Mergers & Acquisitions, Organizational Design, Employee Engagement, CRM, New Business Development, 360 Feedback, Culture Change, Career Development, Emotional Intelligence, Workforce Planning, Personnel Management, Executive Development, Onboarding, Talent Acquisition, Human Resources, Recruiting, Management Development, HR Consulting, MBTI, Personal Development, Performance Improvement, Appreciative Inquiry, Career Management
Education
Case Western Reserve University
BA
Raccoon Properties, LLC September 2009 - Present
Figure by Wendy October 2005 - Present
New Mexico Relay Network January 2006 - October 2009
Affiliated Computer Services (ACS) July 1996 - July 2003
Skills
QuickBooks, Bookkeeping, Accounts Payable, Accounts Receivable, Accounting, Payroll, Invoicing, Data Entry, Microsoft Excel, Account Reconciliation, Spreadsheets, Microsoft Office, Microsoft Word, Financial Statements, Journal Entries, Public Speaking, Social Networking
Education
Central New Mexico Community College 2004 — 2009
Associates, Accounting
Eastern New Mexico University 1993 — 1995
BA, English, Psychology
Santa Fe University of Art and Design 1990 — 1992
Accounting, Creative Writing
Total Benefits Communications and VSP 2008 - Present
Juice Plus 2006 - Present
Affiliated Computer Services (ACS) July 2010 - December 2010
Convergys 1991 - May 2007
Skills
Employee Benefits
Education
Purdue University
B.S., Retail Management
Lab Corps December 2011 - January 2013
University of Maryland May 2010 - August 2010
AFFILIATED COMPUTER SERVICES (ACS) January 2009 - February 2010
Shaw University January 2008 - May 2008
Skills
Leadership, Microsoft Office, Administrative..., Data Entry, Research, Critical Thinking, Analytical Skills, Teamwork, Time Management, Customer Service, Staff Development, Employee Relations, Strategic Planning
Education
Strayer University 2012 — 2014
Master's degree, Health Services Administration, GPA 3.8
Shaw University 2006 — 2011
Bachelor of Science (B.S.), Biology/Biological Sciences, General, 2.9
Santander Consumer USA Inc. June 2015 - Present
Santander Consumer USA Inc. November 2014 - June 2015
Santander Consumer USA Inc. March 2014 - November 2014
Robert Half/USAA (contractor) September 2013 - January 2014
Harlandale August 2009 - October 2013
Affiliated Computer services (ACS) February 2009 - August 2009
Washington Mutual Card Services March 2006 - March 2009
Wells Fargo (formerly known as Wachovia) April 2008 - February 2009
JPMorgan Chase October 2000 - March 2006
Skills
Microsoft Office, Typing, Special Education, Management, Training, Program Management, Time Management, Anti Money Laundering, General Deposit..., Information Security..., Privacy Policies, Team Building, Learning Map for..., Mentoring, Project Planning, Communication styles, Consumer Lending, Development Planning, Live Chat, Suspicious Activity..., HIPAA, Specialty Lending..., Project Management, Visio, Microsoft Publisher, Microsoft SQL Server, TYSYS, NICE Call Recording, FDR, Siebel, CPI trained, LSAMS, AS4, Query, BSA, SOX, Captivate, IAM, Photoshop, Datamart, Groupwise, regulation B, regulation E, Regulation C, regulation X, Regulation Z, HIPPA, Training Leadership, Software Documentation, Leadership
Education
Grand Canyon University 2009 — 2012
Master's degree, Educational Administration and Supervision
American InterContinental University 2007 — 2009
Master's degree, Curriculum and Instruction
American InterContinental University 2006 — 2007
Bachelor's degree, Business Administration/Healthcare Management, 3.67
Maryland Motor Vehicle Administration June 2013 - Present
Mathtech August 2012 - Present
SkyBac Consulting, LLC August 2012 - Present
Affiliated Computer Services (ACS) September 2011 - June 2012
Internal Data Resources, Inc. (IDR) May 2011 - September 2011
Mathtech August 2009 - April 2011
Commonwealth of Kentucky October 2007 - June 2009
Covansys August 1995 - October 2007
Tata Unisys January 1987 - July 1995
Skills
Process Engineering, Business Analysis, Program Management, SDLC, Change Management, Business Process Design, Agile Methodologies, ERP, Requirements Analysis, Resource Management, PMP, Integration, Vendor Management, Project Management, SOA, Requirements Gathering, Project Governance, Consulting, MS Project, IT Strategy, Software Project..., Software Development, Project Delivery, Business Intelligence, Enterprise Architecture, Global Delivery, Solution Architecture, SQL, Visio, Process Improvement, Business Process..., Business Process, SharePoint, Business Process..., PMO, Data Warehousing, Agile Project Management, Systems Analysis, User Acceptance Testing, Management, Oracle, IT Service Management, Pre-sales
Education
Indian Institute of Technology, Bombay 1985 — 1987
M. Tech, Computer Science and Engineering
Indian Institute of Technology, Bombay 1980 — 1985
B. Tech, Computer Science
BrightMove, Inc. September 2014 - Present
Brightmove, Inc. July 2013 - Present
LW Mosaics January 2011 - December 2013
Bartram Trail Veterinary Hospital January 2012 - July 2013
Stay Home Mom-CEO of Home July 2006 - January 2012
Affiliated Computer Services (ACS) July 2003 - July 2006
Skills
Leadership, Quality Assurance, Management, Training, Customer Service, Technical Recruiting, Onboarding, Time Management, Problem Solving, Applicant Tracking..., Strategic Planning, Team Leadership, Team Building, Call Centers, Data Entry, Sales, Troubleshooting, Technical Writing, Account Manager, Help Desk Support
Education
Florida State College at Jacksonville 2010 — 2011
Hertz 2013 - Present
His Grace Pharmacy April 2010 - Present
Target June 2007 - December 2009
Florida Department of Education January 2003 - May 2007
Affiliated Computer Services (ACS) January 2001 - December 2002
Swifty Mart, Inc. May 1997 - December 2000
Skills
Coaching, Microsoft Office, Microsoft Excel, Customer Service, Team Building, Process Improvement, Strategic Planning, Leadership, Management, Project Planning, Training, Sales
Education
Florida State University 2005 — 2006
Graduate Certificate, Project Management
Florida State University 2004 — 2006
Master of Science (MSc), Integrated Marketing and Management Communication
University of Ibadan 1992 — 1997
Bachelor of Arts (B.A.)
Omnicare Inc. April 2015 - Present
Omnicare Inc. September 2012 - Present
Perficient February 2012 - September 2012
Afidence, Inc. July 2008 - February 2012
Tolt Service Group June 2007 - July 2008
Affiliated Computer Services (ACS) January 2005 - June 2007
Volt 2002 - 2005
Federated Department Stores 1997 - 2001
Skills
Project Management, Active Directory, Windows Server, MS Project, Troubleshooting, Information Technology, Software Documentation, System Deployment, Process Improvement, Group Policy, IT Management, Change Management, IT Service Management, Leadership, Vendor Management, System Administration, Infrastructure, Windows, Technical Support, SDLC, Network Administration, ITIL v3 Foundations..., Windows Server 2008, Windows Server 2003, Business Process..., Consulting
Education
University of Cincinnati College of Business 1991 — 1997
BBA, Real Estate/Marketing
Breakaway Holdings, LLC dba HomeVisit March 2012 - Present
Freelance Graphic Design Service May 2007 - Present
Sam's Club April 2011 - March 2012
Affiliated Computer Services (ACS) May 2009 - April 2011
Skills
QuarkXPress, Branding & Identity, Direct Mail, Layout, Adobe Creative Suite, Graphic Design, Illustrator, Print Production, Digital Printing, Image Manipulation,..., Photoshop, Illustrator,..., Microsoft Office, Typesetting, Typography, Deadline Oriented,..., Abstract Expressionism, Customer Service, Logo Design, Marketing, Banners, Mac
Education
Barton College 2004 — 2007
Bachelor of Fine Arts (BFA), Graphic Design
Johnston Community College 2002 — 2004
Associate's Degree, Advertising and Graphic Design
Cancer Therapy & Research Center (CTRC) at the UT Health Science Center San Antonio. April 2011 - Present
Cancer Therapy and Research Center, San Antonio, TX. August 2010 - April 2011
St. David's Round Rock Medical Center 2008 - 2009
Alpha Technologies Institute December 2007 - August 2008
Affiliated Computer Services (ACS) 2008 - 2008
Redcats USA 2006 - 2007
Kenya Indurstial Research & Development Institute January 1995 - March 2006
Skills
Radiation Therapy, Oncology, Physics, MRI, Quality Assurance, Medical Imaging, Radiology, Healthcare, Computed Tomography, Medicine, Science, Dosimetry, Cancer, Clinical Research, Healthcare Information..., Healthcare Management, Hospitals
Education
University of Wisconsin-La Crosse 2014 — 2015
Master of Science (MSc), Dosimetry
The University of Texas Health Science Center, San Antonio 2009 — 2010
Medical Dosimetry
SIRIM Birhad, Malaysia 2005 — 2005
Certificate, Information Security Management System.
ICON Institut, Germany 2001 — 2002
IT Consulting:, IT Consulting, Networking, International Management
Moi University 1988 — 1991
BSc, Mathematics and Computer Science
Federal Signal Corporation January 2012 - Present
Federal Signal Corporation January 2008 - January 2012
Federal Signal Corporation April 2007 - December 2007
CarePages February 2005 - October 2006
Prospect Heights Fire Protection District January 2005 - September 2006
Affiliated Computer Services (ACS) November 2000 - January 2005
Moore North America September 1998 - November 2000
Enterprise Rent-A-Car August 1992 - January 1998
Skills
Program Management, Leadership, CRM, Management, Project Management, PMP, Team Building, Process Improvement, Cross-functional Team..., Product Development, Business Analysis, Training, Strategic Planning, Account Management, Software Implementation, Product Management, Resource Management, Customer Satisfaction, Integration, Quality Assurance, Healthcare Information..., Vendor Management, Change Management, Risk Management, Public Safety, Business Process..., IT Project & Program..., Business Continuity, Disaster Recovery, Team Leadership, Strategy, Project Planning, SaaS, Cloud Computing, Relationship Management
Education
Michigan State University - The Eli Broad College of Business
Master of Business Administration (MBA)
University of Illinois at Urbana-Champaign
BA, LAS / Communications
Harper College
42 credit hours, Fire Science/Emergency Medical Technician
American Care of North Florida December 2013 - June 2014
Neighborhood Health Services January 2013 - April 2013
(ACS) Affiliated Computer Services June 2010 - July 2012
American Heritage/Kelly June 2007 - August 2007
Duval County Public Schools October 2005 - May 2007
Affiliated Computer Services (ACS) September 2003 - April 2004
Skills
Healthcare, Claim, Social Services, Microsoft Office Suite:..., Health Insurance, Filing, Numeric Filing, Typing, Testing, Public Health, Healthcare Information..., Health Education, Public Health Education, Long-term Care, Community Mental Health, Crisis Intervention, Cultural Sensitivity, Public Outreach
Education
Florida A&M University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Florida Community College at Jacksonville 2000 — 2004
Associate of Arts (A.A.), Heath Care
TEKsystems September 2015 - Present
Digital Intelligence Systems - DISYS January 2013 - December 2014
TDK Technologies October 2011 - May 2012
Native Staffing May 2011 - October 2011
Country Financial June 2005 - May 2011
Alliance of Computer Professionals September 2003 - June 2005
Affiliated Computer Services (ACS) March 2002 - September 2003
Fingerhut Companies Inc. June 2000 - February 2002
GoldStar Computer Group April 1998 - June 2000
Various Locations April 1998 - April 1998
Skills
CICS, COBOL, DB2, SDLC, IMS DB/DC, Easytrieve, VSAM, Performance Tuning, JCL, Requirements Analysis, WebSphere MQ, Quality Assurance, Requirements Gathering, Problem Solving, System Testing, Business Analysis, Presentations, Data Analysis, Report Writing, Defining Requirements, MMIS, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Project Management, SQL, QMF, Mainframe, Databases, Testing, TSO, IBM Mainframe, Programming, Xpediter, Fileaid, SPUFI, Intertest, MVS, IBM Utilities, XML
Education
Inver Hills Community College
Accounting, Business, Computer Programming
Taylor County School District August 2014 - Present
Refuge House Inc March 2012 - August 2014
Refuge House Inc December 2010 - March 2012
Affiliated Computer Services (ACS) June 2007 - June 2008
Affiliated Computer Services, Inc. June 2005 - July 2007
Taylor Correctional Institution October 1997 - August 2004
Skills
Secondary Education, Victim Services, Training Delivery, Public Speaking, Microsoft Word, Microsoft Excel, Community Outreach, Case Management, Teaching, Staff Development, Tutoring
Education
Texas Southern University 2011 — 2013
Master's degree, Public Administration
Florida Agricultural and Mechanical University 2010 — 2011
Bachelor's Degree, Political Science and Government
Keiser University-Ft Lauderdale 2007 — 2009
Associate's Degree, Health Services Administration
EY April 2015 - Present
L-3 Communications July 2013 - September 2014
Xerox February 2009 - November 2012
Affiliated Computer Services (ACS) July 1999 - February 2009
Consultec March 1985 - July 1999
Bourroughs (now Unisys) June 1981 - March 1985
Skills
Process Management, Process Improvement, CMMI, Quality Assurance, Software Quality..., Project Management, Requirements Analysis, Testing, Program Management, PMO, Project Planning
Education
Mercer University 1983 — 1985
Master of Business Administration (MBA), Finance
Georgia State University 1978 — 1981
Bachelor of Science (BS), Information Systems
Kennesaw State University 1976 — 1978
Associate of Science (A.S.), Mathematics
at PRO Unlimited for Goldman Sachs December 2008 - Present
Affiliated Computer Services (ACS) October 2004 - February 2009
LDS Business College July 2002 - October 2004
LDS Business College September 2001 - July 2004
Skills
Business Analysis, Team Management, Requirements Analysis, Project Management, Vendor Management, Market Data, Program Management, Microsoft Excel, Microsoft Office, Project Planning, Program Coordination, Disaster Recovery, Project Coordination, Management, Problem Solving, Queue Management, Reporting & Analysis, Migration Projects, Process Improvement, Information Technology, Quality Control, Training & Development, Technical Support, Troubleshooting, Networking, Active Directory, Ad Hoc Reporting, Performance Reporting, Streamlining..., Escalation Resolution, Inventory Management, Employee Training, Presentations, Requirements Gathering, Microsoft Word, Microsoft Project, Outlook, PowerPoint, SharePoint, DACS, Microsoft Exchange, Business Relationship..., User Provisioning, Documentation, Carrier Relationships, Global Management, Cisco Call Manager, Trader Voice Private..., Telecommunications..., ITIL
Education
University of Utah 2005 — 2007
Computer Science
LDS Business Collage
Associate in Applied Sciences, Network Management, IT
Randstad 2013 - 2015
Lockheed Martin Information Technology September 2003 - August 2013
Lockheed Martin (IS&GS) September 2003 - August 2013
Affiliated Computer Services (ACS) March 1998 - September 2003
Mnemonic Systems, Inc January 1996 - January 1998
Skills
Talent Management, Employee Relations, Talent Acquisition, Performance Management, Workforce Planning, Change Management, Program Management, Employee Engagement, Integration, HRIS, Personnel Management, Deferred Compensation, Succession Planning, Onboarding, Recruiting, Applicant Tracking..., Organizational..., Technical Recruiting, HR Policies, Human Resources
Education
University of Maryland University College 2009 — 2011
Master's degree, Human Resources Management/Personnel Administration, General
Strayer University-Maryland 2004 — 2006
Bachelor's degree, Business Administration and Management, General
Healthcare IT Project Management Leadership Group 2015 - Present
Magellan Health Services March 2014 - April 2015
Computer Sciences Corporation (CSC) August 2009 - December 2013
Affiliated Computer Services (ACS) January 2008 - July 2009
Military Health System August 2006 - January 2008
North Carolina Office of Medicaid Management Information System Services (OMMISS) January 2005 - July 2006
Navy Automatic Identification Technology (AIT) Office January 2004 - December 2004
Virginia Department of Medical Assistance Services (DMAS) July 2000 - June 2003
Naval Supply Systems Command October 1996 - December 1999
HealthFirst December 1993 - September 1996
Skills
Networking, Requirements Analysis, Business Analysis, SDLC, Requirements Gathering, Program Management, Project Management, ITIL, Enterprise Architecture, Business Process, Software Documentation, IT Service Management, Change Management, Analysis, PMO, Quality Assurance, Project Planning, Databases, Vendor Management, Integration, Visio, Software Project..., CRM, Management, Process Improvement, Leadership, Testing, SharePoint, Six Sigma, PMP, IT Strategy, Risk Management, Data Warehousing, Business Intelligence, SOA, IT Management, Business Requirements, Business Process..., Systems Analysis, Resource Management, Project Portfolio..., Software Development, Solution Architecture, Agile Methodologies, Business Process Design, ERP, MS Project, Information Technology, Outsourcing, User Acceptance Testing
Education
Georgia Institute of Technology
Master of Science (M.S.), Computer Science
New York University - Leonard N. Stern School of Business 1986 — 1989
MBA, Finance
Rensselaer Polytechnic Institute 1977 — 1981
BS, Computer Science
Delta Career Education Corporation June 2014 - Present
Ultimate Staffing/Roth Staffing Companies, L.P. June 2014 - November 2014
Sears, Roebuck and Co. September 2013 - June 2014
Affiliated Computer Services (ACS) December 1999 - July 2008
Skills
CampusVue, PeopleSoft, Outlook, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, PowerPoint, 10 Key, Oracle, Typing, Customer Support, Title IV, Broadleaf, Admissions
Education
Paradise Valley Community College 2015 — 2016
Associate of Arts (AA), Psychology
Parker High School 1993 — 1996
High School Diploma, General Studies
Restoration Hardware September 2014 - Present
Restoration Hardware November 2010 - September 2014
Affinion Group Inc. April 2007 - October 2010
Affiliated Computer Services (ACS) September 2005 - April 2007
Cendant Corporation Inc. April 1996 - September 2005
Skills
Call Centers, Operations Management, Training Management, Performance Management, Travel Management, Instructor-led Training, Communication Skills, Curriculum Design, Process Improvement, Customer Experience, Vendor Management, Employee Relations, Management, Team Building, Customer Service, Microsoft Office, Training, Employee Training, Leadership, Program Management, Project Management, Quality Assurance, Retail, Sales, Strategy
Education
Northeast Louisiana University 1987 — 1990
•Bachelor of Communication Arts, •Specialization in news writing, editing and reporting
Louisiana State University in Shreveport 1985 — 1987
Journalism
Florida Institute of Technology April 2013 - Present
Medical Data Systems, Inc. June 2012 - November 2012
CRC/Crump Insurance Services, Inc. June 2005 - June 2012
Bryant Miller & Olive P.A. October 2003 - February 2005
Affiliated Computer Services (ACS) October 1998 - October 2003
Education
University of Florida
Bachelor of Science (B.S.), Business Administration
AstraZeneca September 2012 - Present
AstraZeneca Pharmaceuticals November 2009 - September 2012
AstraZeneca November 2007 - November 2009
Affiliated Computer Services (ACS) January 2005 - November 2007
D&B Receivable Management Services October 2001 - January 2005
Skills
Project Management, Process Improvement, Business Analysis, Cross-functional Team..., Vendor Management, Portfolio Management, Resource Management, Program Management, Business Process, Leadership, Stakeholder Management, Analysis, Strategic Planning, Project Planning, Business Process..., Budgets, Project Portfolio..., PMP, Change Management, IT Strategy, PMO, SDLC, CRM
Education
University of Delaware 2010 — 2013
MBA, International Business, 3.5
University of Pittsburgh 1997 — 2001
Bachelors of Science, Business Administration
RetSKU April 2014 - Present
Porcelanosa January 2013 - May 2013
Accenture August 2011 - December 2012
Bayer Business Services August 2006 - October 2010
Axpe Consulting August 2006 - March 2007
Affiliated Computer Services (ACS) June 2005 - August 2006
Skills
Management Consulting, Business Process, Requirements Analysis, IT Strategy, Solution Architecture, CRM, Business Process Design, Business Analysis, Business Process..., SAP FI, Project Management, Product Management, Functional Design, Application Design, Zoho, SFDC, User Interface, System Architecture, Architectural Design, Vizio, Information Architecture, Agile & Waterfall...
Education
University of Skövde 2000 — 2005
Master's degree, Economics
Arbonne International LLC December 2013 - Present
Dell March 2005 - December 2013
Affiliated Computer Services (ACS) March 2001 - March 2005
Microsoft October 1998 - March 2001
GTE 1998 - 1999
United States Marine Corps 1987 - 1991
Skills
CompTIA Security+, ITIL Foundation v3, PMI Value 24, United States Marine..., Spanish, Active – Personnel..., U.S. Citizen, ITSM, Atrium Orchestrator, Entuity, AppManager, Aegis, Cloud Manager, Performance Profiler, Security Manager, NetQOS, NetIQ, VMWare, Virtual Server, Hypervisor, Cloud Computing, Remedy, Patrol, Patrol Express, TMART, Microsoft Systems..., Netuitive, Python, Solarwinds, SNMP, Quest, Foglight, Spotlight, Zenoss, Citrix, Active Directory, IBM Director, NAS, SAN, Big Brother, Candle, HP Openview, What's Up Gold, Red Hat Linux, IIS, Hyper-V, Data Center, Disaster Recovery, ITIL, Servers
Education
National-Louis University 1990 — 1992
M3C Tech Services June 2013 - Present
Affiliated Computer Services (ACS) June 2010 - April 2013
Broadlane March 2007 - June 2010
Telvista May 2002 - February 2007
Telvista 2000 - 2002
Skills
Windows, Printer Support, End User Support, VoIP, VPN, Cisco, Active Directory, Troubleshooting, Printers, DHCP, Laptops, Computer Hardware, XP, Windows 7, Security, Operating Systems, Group Policy, ITIL, System Administration, Deployment, Switches, Software Installation, Desktop Support, Network Administration, TCP/IP, A+ Certified, Routers, Documentation, Outlook, HP, Problem Solving, Microsoft Office, Customer Service, Antivirus, Technical Support, Cisco Technologies, System Deployment, Software Documentation, Servers, Networking, Hardware, DNS, Microsoft Exchange, Help Desk Support, Call Centers, Access, Information Technology, Windows Server, Disaster Recovery, IT Operations
Education
Collin County Community College 1997 — 2004
Associate of Applied Science in Computer Networking Technology, Computer Networking Technology
Reel FX February 2011 - Present
Side Effects Software March 2010 - October 2010
luciernaga Studio January 2007 - March 2010
Affiliated Computer Services (ACS) November 2007 - March 2009
Nacional Abastecedora November 2006 - November 2008
Skills
Visual Effects, Maya, Houdini, 3D, XSI, Scripting, Computer Animation, Microsoft Office, Python, Modo, Special Effects, PyQt, Project Management, Team Management, Program Development, IT Service Management, Backup Solutions, Backup & Restore, Perl, C#, microsoft o, Photoshop, Film, Management, Team Leadership, Video Games, Computer Graphics
Education
Universidad Regiomontana, A.C. 2009 — 2012
MASTER, Administration Technologies
Tecnológico de Monterrey 2000 — 2004
LAE, Administration
.
master adminstration technologies, Computer/Information Technology Administration and Management
Nissan North America March 2013 - Present
OptumInsight January 2011 - March 2013
TEKsystems June 2009 - January 2011
Affiliated Computer Services (ACS) January 2007 - August 2008
CDI (Nissan USA) August 2005 - February 2006
Tek Systems December 2001 - September 2003
AIG American General 1997 - 2000
Skills
SQL, SDLC, Business Analysis, COBOL, DB2, CICS, Visual Basic, Access
Education
Middle Tennessee State University 1984 — 1988
BBA, Computer Information Systems
Coughlin networking March 2006 - January 2008
Presidio Networked Solutions 2006 - 2008
umass hospital 2005 - 2008
Affiliated Computer Services (ACS) 2004 - 2008
ACS 2000 - 2005
WilTel Communications 1986 - 1999
Skills
Cisco Technologies, VoIP
Education
Quinsigamond Community College 1986 — 1989
State Farm Insurance March 2010 - Present
Affiliated Computer Services (ACS) September 2008 - October 2009
Department of Human Services July 2006 - September 2008
Special Counsel July 2005 - July 2006
Education
Southeastern Career College 2004 — 2005
Certificate, Southeastern Career College
Middle Tennessee State University 2000 — 2004
BS, Criminal Justice
Xcel Energy June 2012 - Present
Xcel Energy June 2008 - June 2012
Xcel Energy 2008 - 2011
Xcel Energy 2008 - 2011
Xcel Energy 2008 - 2011
ACS 2005 - 2008
Affiliated Computer Services (ACS) 2005 - 2007
Skills
Smart Grid, Demand Response, Energy, Business Process, Vendor Management, Energy Efficiency, Business Process Design, Energy Management, Business Process..., Strategy, PMO, Enterprise Software, Renewable Energy, Solution Architecture, Social Media, Product Management, SDLC, Cross-functional Team..., Analysis, Mobile Devices, Power Systems, Business Transformation, Cloud Computing, Consulting, IT Management, Management Consulting, PMP, Professional Services, Project Portfolio..., Requirements Gathering, SharePoint, Software Project...
Education
University of Colorado at Denver
File & ServeXpress, LLC January 2013 - Present
MMC Group LP 2006 - January 2013
Accenture Technology Solutions 2004 - 2006
Affiliated Computer Services (ACS) 1999 - 2003
Maxor National Pharmacy Corporation 1997 - 1999
QualiPharm/Healthcare Computer Corporation (HCC) 1992 - 1997
FoxMeyer Drug Corporation 1989 - 1992
PDX Incorporated 1987 - 1989
PharmAssist Incorporated 1979 - 1987
Skills
Management, Project Management, Program Management, Leadership, Strategy, Security, Team Leadership, Risk Management, IT Service Management, Business Development, Analysis, Software Development, Team Building, Recruiting, Networking, System Administration, Disaster Recovery, Team Management, Human Resources, Strategic Planning, Product Management, Mergers & Acquisitions, Budgets
Education
The University of Texas at Arlington 1984 — 1989
Business, Computer Science, Business & Marketing
Atos (formally Xerox Business Services) January 2008 - Present
Affiliated Computer Services (ACS) March 2007 - January 2008
ACS July 2004 - March 2007
McDonald's March 2001 - July 2004
McDonald's October 1999 - March 2001
Skills
ITIL, IT Operations, IT Outsourcing, ISO 20000, Account Management, Help Desk Management, Operational Excellence, Customer Service, Customer Satisfaction, Customer Experience, Partnering, Business Analysis, Help Desk Support, Servers, Analysis, IT Strategy, CRM, Sla, Change Management, Incident Management, PMO, Outsourcing, Service Desk, Management, Service Delivery, IT Service Management, Service Management, Process Improvement, ITIL Certified, Process Management, SLA
Education
Keller Graduate School of Management of DeVry University 2001 — 2005
Masters
DeVry University (Devry Institute of Technology) 1997 — 1999
BS
Microsoft Corporation March 2010 - Present
Microsoft Corp. August 2007 - August 2010
Microsoft September 2005 - August 2007
Microsoft May 2004 - August 2005
Microsoft April 2003 - June 2004
Affiliated Computer Services (ACS) March 1999 - March 2003
Shoreline Community College 1999 - 2001
EDP Recruiting Services, Inc. 1999 - 1999
Netdesk 1998 - 1998
US Army 1997 - 1998
Skills
Load Balancing, Managing People & Teams, Mentoring, Coaching, IT Operations Management, IT Operations, Computer Network..., Network Architecture, TCP/IP, Windows Server, F5 BigIP, Cloud Computing, IP, Routing, Data Center, Security, Vendor Management, Management, IIS, Technical Training, Team Leadership, Network Engineering, Networking, Project Management, Contract Negotiation, Contract Management, TCP/IP protocols, Long Range Planning, Business Continuity..., Business Continuity, Active Directory, Enterprise Software, Troubleshooting, VPN, System Deployment, Network Administration, Microsoft Technologies, Firewalls, DHCP, Microsoft Exchange, WAN, Software Documentation, SAN, Program Management, Virtualization, Microsoft SQL Server, Operating Systems, Testing, Servers, DNS
Education
Pierce College 1998 — 2006
Associateâs Degree, IT, 4.0
University of Maryland College Park 1988 — 1989
Central Texas College 1988 — 1990
Hopkinsville Community College 1987 — 1988
US Army Ranger School - LRSC course 1996 — 1996
Long Range Surveillance Leaders Course (graduate), US Army Infantry & Military Intelligence, General, Graduate
US Army NCO Academy 1990 — 1990
BNCOC, Military Leadership, Honor Graduate
Cheney High School 1984 — 1986
Microsoft Certified Professional Association 1999 — 1999
MCT, Microsoft Certified Trainer
Microsoft Certified Professional Association 2003 — 2003
MCSE, MCSE Windows 2000
Microsoft Certified Professional Association 2003 — 2003
MCSA, MCSA Windows 2000
CenturyLink August 2011 - Present
Snowden, Mayer, and Associates, LLC October 2007 - Present
Qwest Government Services April 2011 - August 2011
STG International May 2010 - April 2011
Access Systems Inc April 2008 - May 2010
PricewaterhouseCoopers June 2006 - October 2007
STG, Inc. December 2004 - June 2006
ACS State and Local Solutions December 2001 - November 2004
Affiliated Computer Services (ACS) 2000 - 2003
Lockheed Martin Global Communications 1998 - 2001
Skills
Proposal Management, Proposal Preparation, Proposal Writing, Re-engineering, Process Improvement, Program Management, RFP, Government Contracting, Government, Federal Government, Management Consulting, Project Management, Strategy, Telecommunications, Management, Business Development, Training, Leadership, Contract Negotiation, Change Management, DoD, Marketing, PMP, Business Process..., Contract Management, CRM, Analysis, Strategic Planning, Team Leadership, Competitive Analysis, New Business Development, Outsourcing, Budgets, Professional Services, Security, Sales, Marketing Strategy, Procurement, Executive Management, Cross-functional Team..., Project Planning, Integration, Vendor Management, Team Building, Government Procurement, Consulting, Business Strategy, Pricing, Business Analysis, Solution Selling
Education
George Washington University 1979 — 1989
MPA & DPA, Public Administration
Xerox Business Services 2013 - Present
Xerox Business Services September 2011 - June 2013
ACS / A Xerox Company 2006 - June 2011
Affiliated Computer Services (ACS) February 2004 - 2006
Terabeam Corporation May 2001 - January 2004
Allied Riser Corporation April 1998 - March 2001
Texas Instruments September 1975 - April 1998
Skills
Product Management, Hosted Collaboration..., Virtual Desktop..., Hosted, Cloud Computing, Business Strategy, Wireless, International Project..., Strategy, Program Management, Integration, Offshore Outsourcing, Cross-functional Team..., IT Management, P&L Management, New Business Development, Enterprise Software, Go-to-market Strategy, Business Development, Telecommunications, ITIL Service Strategy, Team Leadership, IT Service Delivery, Network Services, Mobile Devices, Start-ups, Data Center, IT Outsourcing, Enterprise Architecture, Networking, Management, VoIP, NMS, Network Design, Network Administration, Professional Services, Infrastructure
Education
Duke University 1974 — 1975
MA, Computer Science
Duke University 1969 — 1973
BSEE, Electrical Engineering
Texas Department of Health and Human Services November 2013 - Present
State of Iowa InformationTechnology Enterprise October 2012 - October 2013
Apple, Inc November 2009 - May 2011
Affiliated Computer Services (ACS) January 2006 - September 2007
Accenture LLP January 2001 - December 2002
Netigy February 2000 - December 2000
Cambridge Technology Partners January 1999 - February 2000
DMR Consulting February 1997 - May 1998
EDS 1982 - 1997
Skills
Change Management, Strategic Planning, Business Development, Management Consulting, Team Building, Vendor Management, Professional Services, SaaS, Start-ups, Project Management, Business Strategy, Marketing, Strategic Partnerships, Coaching, Product Management, Business Analysis, Governance, Process Improvement, Sales, Cross-functional Team..., Business Intelligence
Education
Stanford University
University of California, Berkeley
Western Illinois University
B.S.
ACS - A Xerox Company April 2010 - Present
Affiliated Computer Services (ACS) February 2007 - January 2011
21st Century Insurance September 2005 - October 2006
T-Mobile December 2004 - June 2005
Merkafon April 2002 - November 2004
Skills
Call Center, Customer Satisfaction, Operations Management, Vendor Management, Workforce Management, Six Sigma, Start-ups, Training, Call Centers, BPO, Business Process..., Telecommunications, Leadership, Human Resources, Management, Process Improvement, Recruiting, Troubleshooting, Sales Operations, Customer Service, Outsourcing
Education
Columbia College 1986 — 1987
Communications w/ emphasis in journalism
UnitedHealth Group July 2015 - Present
ManTech Cyber Solutions International (MCSI) August 2014 - July 2015
THE CENTECH GROUP April 2008 - August 2014
Sinclair Community College September 2003 - September 2008
SAIC June 2006 - April 2008
Mantech Security & Mission Assurance June 2004 - June 2006
Haverstick Government Solutions November 1998 - June 2004
Affiliated Computer Services (ACS) January 1996 - November 1998
Computer Sciences Corp January 1994 - January 1996
BlueChip Computers December 1992 - December 1994
Skills
Cyber Security Projects, Network Auditing, Technical Writing, Freelance Writing, Risk, Information Security..., DIACAP, Magazine Writing, Book Writing, Online Writing, Risk Management, Information Research, Competitive Intelligence, Market Research, NIST 800-53, FISCAM, Data Privacy, Privacy Compliance, PII, Projects, Network Monitoring Tools, Book Reviews, University Teaching, Technical Presentations, Information Security..., Security, Information Security, Computer Security, Information Assurance, NIST, IT Audit, Risk Assessment, Security Policy, Networking, Information Technology, CISSP, DoD, Network Security, Vulnerability Assessment, Vulnerability Management, FISMA, COBIT, CISM, Security Audits, Security Awareness, Privacy Law, Network Administration, IDS, Computer Forensics, Disaster Recovery
Education
East Carolina University 1999 — 2002
MSIT, Technology-Digital Communications, 3.85
Park University 1994 — 1996
BS, Management
Wright State University 1990 — 1992
Management Science (Business Statistics)
Sinclair Community College 1986 — 1987
AS, CIS/Management
Indiana University Bloomington 1980 — 1981
Pre-med Nursing program
Affiliated Computer Services (ACS) February 2010 - July 2012
EMC Corporation December 2007 - August 2009
PricewaterhouseCoopers February 1995 - December 2007
First Consulting Group 1994 - January 1995
Tucker Network Technologies 1993 - 1994
Kraft Foods (Kraft General Foods) 1990 - 1993
Accenture (Andersen Consulting) 1987 - 1990
Skills
Integration, Enterprise Architecture, IT Management, CRM, Managerial, IT Strategy, Program Management, Infrastructure, Operational Readiness, Risk Management, Disaster Recovery, Portfolio Management, Business Continuity, Data Governance, ERP, Functional Requirements, Sales, Business Alignment, PMO, Building Maintenance, Building Services
Education
The University of Chicago Booth School of Business 1989 — 1992
MBA
Northwestern University 1983 — 1987
BS
Wipro Technologies June 2010 - April 2014
BCBSNC March 2009 - June 2010
A2Z Solutions November 2007 - December 2008
PMSI March 2007 - September 2007
APS Healthcare October 2006 - March 2007
USTRI, Inc March 2006 - September 2006
Affiliated Computer Services (ACS) August 2005 - January 2006
AmeriChoice (A UHG subsidiary) June 2005 - August 2005
BCBS of Hawaii May 2005 - June 2005
Health Partners September 2004 - April 2005
Skills
SDLC, Software Documentation, Requirements Gathering, Integration, Business Process, Quality Assurance, Databases, Testing, SQL, SOA, HIPAA, Enterprise Software, Management, Training, Business Requirements, Data Analysis, Change Management, PMO, EDI, Healthcare, Vendor Management, Requirements Analysis, Software Project...
Education
Institute of Modern Management
Master's Degree, Materials/Marketing/Principles/Operations research/Project Management, etc
University of Calcutta
Bachelor's Degree, Physics (Honors), Chemistry, Math, 4.0
University of North Carolina at Charlotte
Bachelor's Degree, Computer Science
Fujitsu Consulting August 2009 - Present
Affiliated Computer Services (ACS) January 2000 - August 2009
Affiliated Computer Services (ACS) January 2000 - June 2005
BlueStar Solutions January 2000 - August 2004
Agilera, Inc January 2000 - February 2003
Skills
Data Center, ITIL, Unix, Virtualization, ERP, Disaster Recovery, SAP, Integration, Vendor Management, Solution Architecture, Enterprise Architecture, Cloud Computing, IT Service Management, Team Leadership, IT Management, IT Strategy
Education
East Carolina University
MS, School of Technology, Computers, Electronics, Manufacturing
KPMG August 2014 - Present
Accenture March 2012 - January 2014
Accenture July 2008 - February 2012
Affiliated Computer Services (ACS) December 2005 - January 2008
PrimeSource Building Products March 2003 - December 2005
Ensco International December 2001 - April 2003
Cummins Utility Supply 1999 - 2000
Cummins Utility Supply 1999 - 2000
Skills
Financial Analysis, Financial Modeling, Finance, Financial Reporting, Accounting, Variance Analysis, Forecasting, Managerial Finance, Financial Accounting, Essbase, Internal Controls, GAAP, Hyperion Enterprise, General Ledger, US GAAP, Corporate Finance, PeopleSoft, Microsoft Excel, Budgets, Month End Close, Year-end Close, Pricing
Education
Southern Methodist University - Cox School of Business 2007 — 2008
Master of Business Administration (MBA), Finance, General
Hardin-Simmons University 1995 — 1999
BBA, Accounting
MedSynergies July 2013 - Present
NBS November 2008 - June 2013
Fannie Mae January 2006 - November 2008
Affiliated Computer Services (ACS) August 2000 - January 2006
Ceridian July 1999 - July 2000
Marriott International May 1996 - July 1999
Skills
Sarbanes-Oxley Act, Financial Analysis, Finance, Forecasting, Financial Accounting, Managerial Finance, Internal Controls, Accounting, Private Equity, Recapitalizations, Capital Raising, Process Improvement, Variance Analysis, Strategic Financial..., Portfolio Management, Auditing, Business Analysis, Executive Management, Due Diligence, Financial Reporting
Education
Southern Methodist University 2006 — 2008
EMBA
Southern Methodist University - Cox School of Business 2006 — 2008
MBA, General
The University of Texas at Austin - Red McCombs School of Business 1992 — 1996
BBA, Accounting
Tyler Technologies, Inc. July 2010 - Present
Real Estate Business April 2007 - Present
Pinpoint Global Communications May 2008 - March 2009
Affiliated Computer Services (ACS) August 2007 - May 2008
Pragmatech Software, Inc. November 2003 - June 2007
Myracom, LLC January 2003 - June 2003
Stonewall Cable, Inc. January 2001 - May 2001
Skills
SQL, Windows, Bugzilla, Project Management, MS Project, Windows Server, Waterfall, Perforce, Salesforce.com, IBM Rational Tools, MS-DOS, SnagIt, SQL Server Management..., Autotask, RT, Agile Methodologies, Test Planning, Test Cases, Regression Testing, Manual Testing, Software Quality..., Testing, Databases
Education
Southern New Hampshire University 2001 — 2003
Bachelor of Science, Information Technology
New Hampshire Technical Institute 1999 — 2001
Associate of Science, Computer Information Systems
Xerox December 2007 - Present
Affiliated Computer Services (ACS) June 2001 - December 2007
Dallas County R-1 School District June 1993 - December 2000
Skills
Medicaid, Account Management, Healthcare, Proposal Writing, Customer Relations, PMP, Business Process, HIPAA, Process Improvement, Contract Management, RFP, Vendor Management, Business Development, Requirements Gathering, Software Documentation, Team Building, Customer Service, Systems Analysis, Project Portfolio..., Business Requirements, Program Management, Visio, CRM, Business Analysis, SDLC, Integration, Requirements Analysis
Education
Southwest Baptist University 1985 — 1993
BS Mathematics, Computer Science
Ace Hardware Inc. July 2007 - Present
Affiliated Computer Services (ACS) 2004 - 2007
ACS Inc. 2004 - 2007
McDonald's Corporation/ACS Inc. 1986 - 2004
McDonald's Corporation 1986 - 2004
Education
Northern Illinois University 1981 — 1986
MS, Computer Science
Mercer July 2015 - Present
Affiliated Computer Services (ACS) 1997 - Present
Affiliated Computer Services 2004 - July 2015
ACS January 2003 - July 2015
Skills
Project Planning, SharePoint, MS Project, PMP, PMO, SDLC, Vendor Management, Requirements Analysis, Business Requirements, Business Analysis, Project Management
Education
Boston University 1993 — 1997
Bank of America November 2010 - Present
Archon Group April 2009 - November 2010
ORIX June 2007 - April 2009
Countrywide January 2006 - June 2007
Fedex Kinko's June 2005 - December 2005
Affiliated Computer Services (ACS) January 2003 - June 2005
Nokia January 2002 - August 2002
Nortel Networks January 2000 - August 2001
Skills
Business Analysis, Project Planning, Software, System Administration, Usability Testing, SharePoint, Visio, Vendor Management, Software Documentation, SQL, SDLC, Process Improvement, Microsoft SQL Server, Requirements Analysis, Testing, Integration, Project Management, Leadership, PMP
Education
The University of Texas at Dallas 2003 — 2007
MS, Accounting and Information Management
Texas A&M University 1995 — 1999
BS, Computer Science
Dunbar HSEP 1991 — 1995
Cox Autotrader LLC June 2015 - Present
Crystal Equation Corporation January 2013 - June 2015
Hewlett-Packard March 2007 - December 2012
Affiliated Computer Services (ACS) July 2001 - March 2007
Veriprise Wireless November 2000 - March 2001
ActaMed/Healtheon/WebMD January 1993 - August 2000
Skills
HIPAA, HL7, .NET, Java, Java Enterprise Edition, Web Applications, SOA, Enterprise Architecture, Agile Methodologies, Web Services, XML, Software Development, Architecture, UML, SQL, Requirements Analysis, Spring, SDLC, Weblogic, Design Patterns, Application Architecture, OOAD, C#, Software Design, Solution Architecture, Ant, Cassandra
Education
DeVry Institute of Technology 1983 — 1985
Computer Science for Business, Computer Science
University of Cincinnati 1976 — 1978
BA, Psychology
Dun and Bradstreet January 2013 - Present
Dun & Bradstreet April 2007 - January 2013
Financial Management Systems April 2005 - April 2007
Affiliated Computer Services ACS January 2005 - April 2007
Affiliated Computer Services (ACS) February 2003 - January 2005
DC Government, Department of Transportation December 2001 - January 2003
DC Government March 2000 - December 2001
DC Government, Executive Office of the Mayor 2000 - 2001
DC Government, Office of the City Administrator August 1999 - March 2000
DC Government, Office of the Chief Financial Officer September 1998 - August 1999
Skills
Government, Project Management, Program Management, Strategic Planning, Policy, Business Development, CRM, Performance Management, Public Speaking, Strategy, Training, Management Consulting, Leadership, Management, Operations Management, Integration, Analysis, Analytics, Proposal Writing, Human Resources, Budgets, Team Management, Security, Consulting, Process Improvement, Nonprofits
Education
American University 1996 — 1998
MPA, Public Administration, Urban Affairs
State University of New York at New Paltz 1989 — 1993
BS, International Affairs, Spanish
The Goodyear Tire & Rubber Company January 2009 - Present
Affiliated Computer Services (ACS) February 2004 - January 2009
Education
The University of Akron 1975 — 1986
Xerox, State and Local Solutions September 2010 - Present
ACS January 2000 - Present
ACS, a Xerox Company January 2000 - September 2010
Affiliated Computer Services (ACS) 1991 - September 2010
Affiliated Computer Services 1991 - September 2010
Lockheed Martin 1997 - 2000
Lockheed Martin 1993 - 1997
Skills
Contract Management, Project Management, Process Improvement, Change Management, Project Planning, Outsourcing, Business Process..., Team Leadership, Cross-functional Team..., Operations Management, Team Building, Process Engineering, Team Management, Management Consulting, Software Project..., Strategy, Software Documentation, ITIL, Forecasting, Business Planning, Budgets, PMP, Quality Assurance, Visio, CRM, PMO, Requirements Analysis, IT Management, Leadership, Contract Negotiation, Troubleshooting, Service Delivery, IT Strategy, Account Management, Project Portfolio..., Government, Business Intelligence, Business Development, Analysis, Integration, Performance Management, Risk Management, Training, IT Service Management, Negotiation, Start-ups, SDLC, Business Strategy, MS Project, New Business Development
Education
Lock Haven University of Pennsylvania 1987 — 1991
BS, Management Science
Lock Haven University of Pennsylvania 1987 — 1991
Bachelor of Science (Management Science), Accounting and Business/Management
Capgemini January 2014 - Present
T-Systems July 2012 - January 2014
MedSynergies March 2006 - July 2012
Affiliated Computer Services (ACS) October 2003 - March 2006
Savvion August 2002 - August 2003
Covansys February 2001 - August 2002
Perot Systems Corporation 1998 - February 2001
Renaissance Worldwide 1995 - 1998
Electronic Data Systems, EDS 1992 - 1995
Tandem Computers 1989 - 1991
Skills
Strategy, Leadership, Healthcare, Healthcare Information..., Business Development, Strategic Planning, Process Improvement, Outsourcing, Program Management, Business Strategy, New Business Development, Executive Management, Business Intelligence, Contract Negotiation, IT Strategy, Change Management, Management Consulting, Account Management, Team Building, Start-ups, Enterprise Software, Management, Consulting, Strategic Partnerships, Business Analysis, Mergers & Acquisitions, Product Management, CRM, Cross-functional Team..., Integration, Sales, Business Process..., Vendor Management, Marketing, Cloud Computing, Business Transformation, Solution Selling, Business Planning, Professional Services, P&L Management, Competitive Analysis, Team Leadership, Salesforce.com, Analytics, Revenue Cycle, Healthcare Industry, Physicians, Product Marketing, Business Process, Operations Management
Education
Illinois State University 1973 — 1978
Delta Air Lines December 2006 - Present
Affiliated Computer Services (ACS) August 2005 - December 2006
Wachovia Bank September 2000 - August 2005
US Census Bureau January 2000 - September 2000
AFL-CIO January 1995 - March 1999
Education
Georgia State University
CALIBRE SYSTEMS, INC November 2005 - September 2013
Affiliated Computer Services (ACS) May 2005 - September 2005
Engineering and Environment, Inc. July 2004 - March 2005
U.S. Army September 1999 - September 2003
Skills
Cartography, GIS, ESRI, ArcGIS, Army, Spatial Analysis, Trimble GPS, Military Experience
Education
Troy University
Bachelor of Science (B.S.), Social Sciences w/ Military Science Minor
Independent Consultant May 2008 - Present
Affiliated Computer Services (ACS) 2005 - 2008
Mellon Financial January 2002 - May 2005
PricewaterhouseCoopers January 1997 - January 2002
Kwasha Lipton 1980 - 2002
Education
Rutgers, The State University of New Jersey-Newark
BA, English, mathematics
Macy's Systems and Technology August 2013 - Present
Macy's Systems and Technology September 2008 - August 2013
ACS, INC August 2005 - August 2008
Affiliated Computer Services (ACS) 2005 - 2008
Skills
AIX, Performance Tuning, Databases, Database Administration, z/OS, DB2, SDLC, Data Analysis, Information Architecture, Oracle SQL Developer, Embarcadero, Data Management, Database Design, Enterprise Data Modeling, Data Mapping, Data Modeling, IBM AIX, Requirements Analysis, Business Analysis
Education
Georgia State University - J. Mack Robinson College of Business 1991 — 1994
Retired / July 2013 - Present
Huntzinger Management Group, Inc. November 2008 - Present
Independant Information Technology Professional August 2008 - November 2008
ACS 1996 - July 2008
ACS Healthcare Solutions 1996 - July 2008
Affiliated Computer Services (ACS) 1996 - July 2008
Superior 1996 - 2008
Superior Consultant Co., Inc 1996 - 2004
McLaren Regional Medical Center June 1995 - November 1996
Genesys Health System 1992 - 1994
Skills
Vendor Management, Disaster Recovery, Healthcare Information..., IT Management, HL7, Data Center, Healthcare, SDLC, IT Strategy, PL/SQL, EMR, EHR, HIPAA, Unix, Outsourcing, IT Operations, Databases, Information Technology, Enterprise Software, Integration, Testing, Troubleshooting, Software Documentation, Informatics, Servers, Process Improvement, Software Implementation, ITIL, Management, Windows Server, Leadership, IT Outsourcing, Hospitals, Visio
Education
Mott Community College
A.A.S, Computer Science
ACS, a Xerox Company 2010 - Present
Affiliated Computer Services, Inc (ACS) 2009 - Present
ACS January 2008 - Present
Affiliated Computer Services Inc. 2008 - Present
Affiliated Computer Services (ACS) 2006 - Present
ACS September 2005 - January 2008
Analysts International 2000 - 2005
Analysts International 2000 - 2005
Inacom Information Systems July 1998 - July 2000
Education
Tulane University - A.B. Freeman School of Business 2004 — 2005
American Express March 2015 - Present
Cable ONE Business March 2013 - March 2015
AAA Club Partners October 2011 - March 2013
AAA October 2008 - October 2011
AAA of Northern California, Nevada, Utah June 2006 - October 2008
Affiliated Computer Services (ACS) December 2004 - June 2006
Skills
Training, Leadership, Training Delivery, Coaching, Leadership Development, Performance Management, Organizational..., Call Centers, Human Resources, Needs Analysis, Employee Training, Onboarding, Process Improvement, Communication, Knowledge Management, Content Management, Instructional Design, Technical Writing, Workshop Facilitation, Instructor-led Training, Customer Service, Employee Benefits, Organizational..., Team Building, Change Management, Web Design
Education
Grand Canyon University 2009 — 2012
Master of Science (M.S.), Leadership, 3.75
Langston University 1999 — 2004
Bachelor of Arts (B.A.), Broadcast Journalism, 3.5
Langston University 1999 — 2004
Associate's degree, Electronic Drafting, 3.5
ACS, A Xerox Company (Xerox acquired ACS in February 2010). July 2009 - Present
Affiliated Computer Services (ACS) 2007 - 2009
TRG iSKY 2004 - 2007
LiveBridge/Telemark (Telemark did a name change to LiveBridge in Mar. 2000) 2000 - 2004
Telemark Inc. (Telemark Inc. – purchased J. Blenkarn Holdings and J Blenkarn systems May 1998) 1998 - 2000
J. Blenkarn Holdings Canada Ltd. / J. Blenkarn Systems 1995 - 1997
J. Blenkarn Holdings Canada Ltd. 1993 - 1995
Skills
Outsourcing, Strategic Planning, Team Leadership, Business Analysis, Strategy, Process Improvement, Team Building, Operations Management, Telecommunications, CRM, Training, Leadership, Call Centers, Management, Call Center, Program Management, BPO, Customer Retention, Workforce Management, Customer Satisfaction, Vendor Management, Customer Experience
Education
University of Alberta 1987 — 1991
Baystate Wing Hospital June 2008 - Present
Affiliated Computer Services (ACS) June 2003 - May 2008
UMass Memorial Medical Center May 2000 - June 2003
MEDITECH September 1997 - May 2000
R.S Means June 1993 - August 1997
Skills
Data Center, Windows Server, Lean Process Improvement, VMware ESX, Meditech, Imprivata SSO, Healthcare Information..., Disaster Recovery, Software Documentation, Active Directory, SharePoint, Troubleshooting, VMware, IT Management, Windows, Process Improvement
Education
Massasoit Community College 1992 — 1995
Associates, Business Administration
Willis Sr. Director Service Desk OperationsWillis Ltd.March 2006 - Present
Willis 2006 - 2010
Affiliated Computer Services (ACS) 2003 - 2006
Skills
Risk Management, Business Process..., Insurance, Vendor Management, Change Management, Business Analysis, Project Management, Disaster Recovery, Software Documentation, Account Management, Data Analysis, Analysis, Training, Management, Team Building, Process Improvement, Customer Service, Program Management
Education
Middle Tennessee State University 2009 — 2009
Certification, Six Sigma Green Belt
Austin Peay State University 2000 — 2004
Master of Science, Strategic Management
Northeast High
Northeast High
Pragmatics Inc./USPTO June 2012 - Present
JCLord Consulting Group, LLC January 2001 - Present
CSC 2004 - February 2012
CSC/USPTO 2004 - February 2012
JCLord Consulting Group, LLC March 2001 - January 2004
USPTO 1997 - 2003
Software Performance Systems 1998 - 2001
Mindbank Consulting Group April 1998 - November 1998
Affiliated Computer Services (ACS) January 1991 - March 1998
Skills
SDLC, Requirements Analysis, Integration, Software Development, Architecture, Oracle, Databases, PL/SQL, Web Applications, Database Design, REST, Business Process, Analysis, DB2
Education
Obafemi Awolowo University 1972 — 1976
Bsc, Computer Science & Mathematics (Combined Honors)
Ijebu-Ode Grammar School 1964 — 1971
Non, HSC
Walgreens November 2010 - Present
Wal-Mart Stores, Inc. January 2009 - November 2010
Affiliated Computer Services (ACS) March 2005 - August 2008
Affiliated Computer Services (ACS) May 2004 - March 2005
CHAN Healthcare Auditors September 1999 - April 2004
AdminaStar Federal February 1996 - September 1999
Golden Rule Insurance April 1992 - February 1996
Skills
Process Improvement, Auditing, Internal Audit, Risk Management, Risk Assessment, Compliance, Environmental Compliance, I-9 Compliance, DOT Compliance, Food Safety, Food Service Sanitation, Compliance Operations, OSHA, OSHA 10, Anti Money Laundering, Data Privacy, Privacy Compliance, HIPAA, GLBA, Hazardous Waste..., Healthcare, Medicare, Medicaid, Accountable Care, Internal Investigations, Claims Investigations, Special Investigations, Fraud Detection, Insurance Fraud, EPA, CMS, Ethics, Retail, Pharmacy, Responsible Service of..., Certified Food Manager, Durable Medical..., Incident Response, Distribution Center..., Recalls, CPSC, Hazardous Materials..., Personal Data Protection, RCRA, Policy, Security, Governance, Investigation, Regulations, Fraud
Education
Indiana State University 1987 — 1991
BS, Criminology, Business Administration
Moira Rowley March 2008 - Present
National Center for State Courts 2006 - 2008
IJIS Institute 2000 - 2007
Affiliated Computer Services (ACS) 1997 - 2007
Progressive Solutions 1995 - 1997
Circuit Court of Jackson County 1982 - 1995
Education
Institue for Court Management
Court Administration
Rockhurst University
History
University of Missouri-Kansas City
Philosophy
ADP April 2012 - Present
Duquesne Light Company January 2011 - April 2012
Affiliated Computer Services (ACS) March 2006 - December 2010
Micronexx October 2005 - March 2006
Skills
Coldfusion, JavaScript, Javacript Frameworks, CSS, XHTML, HTML5, XML, AJAX, jQuery, ExtJS, ASP.NET, MySQL, SQL Server, Oracle SQL, Microsoft Access
Education
Penn State University 2000 — 2004
Bachelor of Science, Information Sciences and Technology
Affiliated Computer Services (ACS) 2008 - Present
Ajilon Consulting 2005 - Present
Strategic Staffing Solutions 2004 - 2005
Motorola Semiconductor 2001 - 2003
Computer Sciences Corporation 1984 - 2000
Skills
Business Analysis, Testing, Process Improvement, Project Management, Management, Quality Assurance, Training, Program Management, Integration, Requirements Analysis, SDLC
Education
Butler University - College of Business Administration 1979 — 1982
M.B.A, Business
Purdue University 1965 — 1970
B.S., Computer Technology
Affiliated Computer Services Functional Team LeadACS2000 - Present
Affiliated Computer Services (ACS) 2000 - Present
ACS: Affiliated Computer Services 1974 - Present
Xerox 1974 - 2013
Consultec, Inc October 1974 - July 2000
Education
Georgia Institute of Technology 1970 — 1972
Master, Informatoin and Computer Technology
Avon April 2008 - Present
University of Phoenix October 2007 - Present
Affiliated Computer Services (ACS) June 2005 - April 2008
IKON Office Solutions February 2004 - June 2005
Sears Regional Credit Center July 1995 - December 2003
Skills
Forecasting, Accounts Receivable, Financial Analysis, JD Edwards, Customer Service, Financial Reporting, Accounts Payable, Microsoft Office, Management, Performance Management, Leadership, Analysis, Change Management, Training, Sales, Customer Satisfaction, Accounting, Budgets, Process Improvement, Team Building, Finance, Sales Management, Coaching, Recruiting, Project Management, Team Leadership, Continuous Improvement, Risk Management, Supply Chain, Operations Management, Business Process..., SAP, Cross-functional Team..., Call Centers, Access, Business Planning, Inventory Management
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA)
DeVry University 2001 — 2004
Bachelor of Science (B.S.), Network and Communications Management
Intelemedia Communications August 2010 - Present
Intelemedia Communications January 2011 - January 2013
Metromedia Restaurant Group 2000 - 2008
Affiliated Computer Services (ACS) 2000 - 2008
Skills
Quality Assurance, Testing, Business Analysis, Software Documentation, Management, Project Management, Team Building, Strategic Planning, Databases, Agile Methodologies, Change Management, Process Improvement, Product Management, Telecommunications, Business Intelligence, Visio, SDLC
Education
Columbus State University 1982 — 1986
BA, Theater
ADT Security June 2013 - Present
Ingram Micro August 2010 - June 2013
Affiliated Computer Services (ACS) August 2005 - October 2010
CCS Canada (Connectivity Communication Services) 2003 - 2005
BrantTel Networks Inc. (formerly Brant Telephone) January 1999 - January 2003
LGS An IBM Company (formerly ecommerce January 1997 - January 1999
HFS Mobility Services (formerly PHH Relocation Services) January 1994 - January 1997
Skills
Troubleshooting, Avaya, Telecommunications, Telephony, Call Centers, Voice Mail, Technical Support, Hardware, Software Installation, Help Desk Support, System Administration
Education
Sheridan College 1994 — 1994
Telecommunications
Genband February 2013 - Present
Ericsson December 2010 - February 2013
Levi Strauss & Co. April 2007 - October 2009
Affiliated Computer Services (ACS) June 2005 - February 2007
BJ CLARK April 2004 - June 2005
LEVI STRAUSS & COMPANY July 1988 - December 2002
Education
Dallas County Community College
Wade's Fashion Merchandising College
Boisset Collection August 2012 - Present
Texas Legislative Council June 2008 - September 2010
Hugh O'Brian Youth Leadership 2003 - 2010
Affiliated Computer Services (ACS) January 2006 - June 2008
MMC Group, LP May 2000 - October 2005
Lockheed Martin Information Management Services (IMS) September 1997 - February 2000
Lockheed Martin Information Systems & Technologies (IS&T) March 1993 - August 1997
Skills
Public Speaking, Public Policy, Event Planning, Fundraising, Wine, Wine Tasting, Wineries, Public Relations, Project Management, Customer Service, Event Management, Project Planning, Marketing, Leadership, Leadership Development, Nonprofits, Strategic Planning
Education
Clemson University
MS, Chemical Engineering
Clemson University
BS, Chemical Engineering
Affiliated Computer Services August 2009 - Present
Affiliated Computer Services (ACS) 2009 - Present
Education
University of Evansville 2005 — 2009
B.S. Business Administration with Additional Major in Spanish, International Business and Spanish
Employees Retirement System of Texas January 2007 - Present
Affiliated Computer Services (ACS) March 2003 - January 2007
EpicEdge April 2001 - February 2003
Concero (Formally PSW Technologies) October 1996 - March 2001
Texas-Lehigh Cement Company April 1986 - September 1996
Skills
Accounting, Business Process..., Business Analysis, PeopleSoft, Program Management, SharePoint, Project Portfolio..., Project Management, SDLC, PMP, Integration, ERP, Business Process, Visio, Organization, Software Development, Cross-functional Team..., Team Leadership, Software Project..., Project Planning, PMO, Management, Quality Assurance, Change Management, Oracle, Access
Education
Southwestern University 1979 — 1983
BBA, Accounting
Palmer House Properties January 2015 - Present
The Brixton Group, Inc. November 2011 - March 2015
Signature Consultants March 2010 - April 2011
Bank Of America September 2004 - April 2009
Bellsouth Long Distance September 2004 - December 2006
Affiliated Computer Services (ACS) August 2003 - September 2004
Electronic Data Systems March 1997 - March 2003
Education
Clark Atlanta University 1988 — 1992
BA, Finance
Xerox Services July 2012 - Present
Xerox Services October 2007 - July 2012
Affiliated Computer Services (ACS) July 2003 - October 2007
Perot Systems July 2000 - July 2003
Arch Chemicals July 1999 - July 2000
US Air Forces May 1995 - June 1999
Skills
BPO, Outsourcing, New Business Development, Sales, Account Management, Management, Business Development, Program Management, Strategic Planning
Education
The University of Texas at Dallas 2009 — 2010
MBA, International Business
Texas A&M University 1990 — 1995
BS, Industrial Distribution
Accenture, TMHP April 2012 - Present
Texas Dept. of State Health Services (DSHS) January 2012 - January 2012
Texas Conference of Urban Counties 2011 - 2011
Computer Sciences Corporation (CSC) 2006 - 2011
Dresser Wayne 2005 - 2006
General Motors 2004 - 2005
Affiliated Computer Services (ACS) 2004 - 2004
Dell 1998 - 2003
JC Penney August 1991 - May 1998
Keller Williams Realty 1993 - 1998
Skills
ClearQuest, Lotus Notes, ClearCase, Word, Visio, Excel, SAP, PowerPoint, Outlook, NetMeeting, RUP, Waterfall, Software Development..., Agile, SharePoint, Microsoft Office, Wikis, Access, MS Project, Scrum
Education
Concordia University Texas 1996 — 1998
Business Management
University of Maine 1984 — 1985
Real Estate
Austin Community College
Project Management, Business Analysis
Northeastern University
Sociology, Philosophy
Appriss August 2015 - Present
Savi Technology August 2011 - Present
Savi Technology (Contract via Ebit Information Systems) February 2010 - August 2011
West Virginia Supreme Court of Appeals (Contract) August 2009 - July 2010
Affiliated Computer Services (ACS) September 1993 - April 2009
Skills
Software Development, Requirements Analysis, SDLC, Change Management, Software Project..., Business Analysis, SQL, Agile Methodologies, Oracle PL/SQL..., Java, Flex/ActionScript, Oracle, Integration, Enterprise Architecture, Visio, PL/SQL, Software Documentation, XML
Education
Morehead State University 1988 — 1992
BBA, Accounting, Computer Information Systems
Affiliated Computer Services (ACS) (acquired by Xerox Feb 2010) August 2009 - Present
Affiliated Computer Services (ACS) January 2006 - May 2009
Affiliated Computer Services (ACS) February 2004 - May 2009
Mellon HR Solutions (acquired by ACS in 2005) January 2002 - January 2004
Mellon HR Solutions (acquired by ACS in 2005) September 1999 - January 2002
Towers Perrin January 1999 - September 1999
Towers Perrin February 1998 - January 1999
Towers Perrin August 1995 - February 1998
Education
Lehigh University 1991 — 1995
Bachelor of Science, Business and Economics
University of the Cumberlands December 1999 - Present
Affiliated Computer Services (ACS) September 1997 - December 1999
Big Lots October 1995 - September 1997
Skills
Microsoft Office, Administration, Microsoft Word, Microsoft Excel, Higher Education, Customer Service, Nonprofits, Accounts Payable, Supervisory Skills, Fundraising, Public Speaking, Research, Teaching, General Ledger, Leadership Development, Staff Development, Social Media, Event Planning, Community Outreach, PowerPoint, Accounts Receivable, Payroll, Grant Writing, Accounting, Policy, Public Relations, Bookkeeping, Budgets, Teamwork, Outlook, Strategic Planning, Editing, Coaching, Wordperfect, Student Development, Student Affairs, Instructional Design, Project Management, Auditing, Blogging, Marketing, Financial Accounting, Social Media Marketing, Event Management, Photoshop, Financial Reporting, Customer Satisfaction
Education
University of the Cumberlands 2010 — 2012
Master's, Business
University of the Cumberlands 2005 — 2008
Bachelor's, Organizational Management
LENDER PROCESSING SERVICES. (LPS) 2010 - July 2013
AFFILIATED COMPUTER SERVICES (ACS) June 2006 - March 2009
Chevron 1999 - 2006
Skills
Accounts Payable, Analysis, General Ledger, Business Process, Payroll, Access, Management, Financial Statements, Accounts Receivable, Human Resources, Databases, Finance, Internal Audit, Microsoft SQL Server, Microsoft Office, Microsoft Excel, Leadership, Team Building, Business Analysis, Customer Service, Process Improvement
Education
California State University-Fullerton 2001 — 2005
B.A., Computer Information System
Northwood Shared Resource Center (NSRC), State of Florida November 2011 - Present
Florida Department of Health September 2007 - November 2011
Affiliated Computer Services (ACS) 1998 - 2007
Education
Florida State University 1981 — 1986
BS, Computer Science
WellPoint November 2013 - Present
Bostwick Laboratories October 2011 - November 2013
Affiliated Computer Services (ACS) April 2010 - October 2011
TEKsystems January 2010 - April 2010
WellPoint February 2002 - December 2009
Fahrenheit Technology June 2000 - February 2003
James River Coal Company June 1997 - June 2000
Computer Consulting Group April 1996 - June 1997
Morton G. Thalhimers August 1995 - January 1996
Munck Softech Inc June 1994 - July 1995
Skills
Technical Support, ITIL, Active Directory, Troubleshooting, SharePoint, Network Administration
Education
Campbell University 1989 — 1994
BBS, Management Information Systems
WellPoint December 2008 - Present
Affiliated Computer Services (ACS) July 2007 - November 2008
Anthem/Trigon 1999 - 2007
Skills
Process Improvement, SDLC, SharePoint, PMP, Visio, Vendor Management, Requirements Gathering, Requirements Analysis, PMO, Program Management, Software Documentation, Business Requirements, ITIL, Business Analysis, Business Process..., Health Insurance, Software Project..., Change Management, Leadership, User Acceptance Testing, MS Project, Project Management, Training, Project Planning, Insurance, Systems Analysis, Project Portfolio..., Business Process, Resource Management, IT Strategy
Education
Villanova University 2010 — 2010
Master Certificate Six Sigma
The University of Connecticut
BS, Education
Grande Communications Networks LLC January 2014 - Present
Independent October 2013 - January 2014
Haynes IT Systems, LLC April 2001 - October 2013
Affiliated Computer Services (ACS) May 1998 - April 2001
Oce March 1995 - May 1998
Skills
Cloud Computing, Enterprise Software, Windows Server, Integration, Troubleshooting, Technical Support, Business Process, Professional Services, Customer Service, Solution Selling, DHCP, IT Management, Microsoft SQL Server, Project Management, SQL, Selling, System Administration, Databases, DNS, TCP/IP, Security, IT Service Management, Business Analysis, Document Management, Business Process..., ITIL, Telecommunication..., Fiber Optic Networks, VoIP, Telecommunications, IP, Ethernet, Networking, Management, Account Management, Managed Services, Wireless, Direct Sales, Team Building, Sales Management, Fiber Optics, Co-location, Sales
Education
International Technical College 1989 — 1990
DEM Certification, IT
Holmes High School 1979 — 1983
Diploma, Business
Apollo Group July 2009 - Present
Affiliated Computer Services (ACS) July 2006 - July 2009
Affiliated Computer Services (ACS) June 2004 - September 2006
Arthur Andersen LLC February 2002 - June 2004
University of Phoenix January 1996 - February 2002
RMC Specialities, Inc 1970 - 1996
Skills
Higher Education, Customer Service, Process Improvement, Enrollment Management, Team Leadership, Student Affairs, Microsoft Office, Team Building, Strategic Planning, Change Management, Operations Management
Education
University of Phoenix 1999 — 2001
MAOM, Masters, Organizational Leadership
University of Phoenix 1996 — 1999
BSB/M, Bachelor's, Business Administration, Management and Operations
Purdue University Calumet 1988 — 1995
Associate of Arts and Sciences (A.A.S.), Business & Technical Writing
Purdue University Calumet 1988 — 1995
Associate of Arts (AA), Supervision
One Call Medical November 2009 - March 2010
Affiliated Computer Services (ACS) January 2009 - November 2009
Festina USA Watch Company 2006 - 2008
Education
CDM Institute 2010 — 2010
Medical Billing & Coding Specialist (Certification)
Saint Peter's University 2003 — 2007
BS, Psychology
Clarksville Montgomery County School System Educational AssistantClarksville Montgomery County School SystemFebruary 2015 - Present
Market America, Inc. March 2013 - Present
Behavioral Health Group (BHG) June 2014 - September 2014
Behavioral Health Group (BHG) March 2014 - September 2014
The Youth Academy June 2013 - February 2014
Utica City School District September 2012 - May 2013
ADHD and Autism Advocates January 2012 - August 2012
Logoplaste December 2009 - August 2011
Affiliated Computer Services (ACS) June 2009 - December 2009
Blue Cross Blue Shield Of Utica, NY May 2007 - June 2009
Skills
Customer Service, Sales, Microsoft Excel, PowerPoint, Invoicing, Purchasing, SAP, Packaging, Budgets, Microsoft Office, Outlook, Logistics, System Administration, Problem Solving, Continuous Improvement, Inventory Management, Accounting, Process Improvement, Negotiation, Supply Chain, Microsoft Word, Financial Reporting, Childcare, Child Development, Early Childhood..., Teaching, Coaching
Education
Argosy University-Phoenix Online Division 2014 — 2016
Forensic Psychology, Forensic Psychology
Argosy University Phoenix 2009 — 2013
Bachelor's degree, Industrial and Organizational Psychology, 3.4
Herkimer County Community College 2001 — 2005
Associate's degree, Human Services, General
Mt Markham 1997 — 2001
High School Diploma, General Studies
Affiliated Computer Services (ACS) December 2005 - September 2007
Education
The University of Texas Health Science Center at Houston 2010 — 2012
Master of Science, Applied HealthInformatics
Maharaja Engineering College, Anna University,Chennai, India 2002 — 2005
MCA, Computer Applications
Midwest Supply & Distributing November 2005 - Present
Affiliated Computer Services (ACS) July 2002 - December 2005
Fingerhut Companies, Inc. June 1999 - July 2002
Northwestern Supply Company June 1979 - June 1999
Skills
Process Improvement, Change Management, Forecasting, Strategic Planning, Team Building, Product Development, Management, Product Management, Cross-functional Team..., Sales Management, Account Management, Budgets, Contract Negotiation, New Business Development, Leadership, Marketing Strategy
Education
Saint Cloud State University - G.R. Herberger College of Business
BCIS
Affiliated Computer Services (ACS) 2007 - 2009
Putnam Investments May 1985 - October 2006
Education
Northeastern University 1986 — 1989
Criminal Justice
Bunker Hill Community College 1983 — 1986
Associate Degree, Criminal Justice
CSC September 2013 - Present
Life of the South August 2012 - 2013
Leap Financial September 2011 - July 2012
Balboa Insurance Group 2006 - 2011
Spi March 2005 - August 2006
Affiliated Computer Services (ACS) October 1991 - February 2005
Skills
Banking, Loans, Financial Services, Sales Management, Executive Management, Credit Analysis, Strategic Planning, New Business Development, Finance, Credit Risk, Sales, Relationship Management, Management
Education
Southern Methodist University
Graduate School of Banking
West Virginia Wesleyan College
Business Administration and Management, General
Travelport 2012 - Present
Connecture 2011 - 2012
Delta Air Lines June 2007 - April 2010
Affiliated Computer Services (ACS) November 2001 - January 2007
Docucorp International March 1998 - November 2001
Aeronomics November 1996 - February 1998
Skills
Requirements Analysis, Requirement Elicitation, SQL*Plus, Software Development..., Facilitation, SharePoint, User Acceptance Testing, Visio, Web Services, Requirements Gathering, Waterfall, Enterprise Software, Agile Methodologies, SDLC, Business Requirements, Business Analysis, Integration
Education
Kennesaw State University
Bachelor's of Science, Computer and Information Sciences and Support Services